We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Falls Church, VA 22043
Christian C.
Job Details: 06/27/2022
"Cx complaint unit drum has a gap and clothes fall in. Inspected unit found at the bottom of drum at the rear there is a gap while rotating. Drum looks to be installed properly, but is loose in the unit. Ordering drum assembly and seals.; ordrng 1 3391834 (drum assembly) and 1 279264 (bearing and seal) and 1 W11613302 (door seal)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Purcellville, VA 20132
Ezra M.
Job Details: 06/27/2022
installed hinges and lid
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Reston, VA 20194
Richard B.
Job Details: 06/27/2022
"CX complant. Dishwasher leaked, Inspected unit and found two error codes , FAE2 and F8E2 . found unit needs control and vent wax motor, Vent corrupted control . Found brass bushings are gone on heater element and allowing machine to leak. Replaced heater element and reinstalled unit Will need two insulation strips in front that were ruiened due to flooding and control and vent wax motor CX calling kitchenaid for parts and labor concession due to leaking machine. SD pics. RB; ordrng 1 W11573704 (insulation) and 1 W11573700 (insulation) and 1 W11348063 (control215.34) and 1 W11414073 (vent 90.10)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Bumpass, VA 23024
Thomas B.
Job Details: 06/27/2022
Cx complaint unit is not working properly inspected unit removed and replaced the dual valve tested and inspected for proper use unit now functions normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Vienna, VA 22181
Christian C.
Job Details: 06/27/2022
Cx complaint unit is not cooling in RC section and leds are out. Inspected unit found top leds and top right led are out. RC evap fan is not running at all during normal operation. Ran test 3 and RC evap fan is still not running. Checked at main control for voltage. Getting 13.4 VDC from P14-1 and P14-2. Went to check connection at evap and saw connector has a thermal event and/or corrosion. Not getting any voltage out of connector. Called techline Unit non-repairable.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near East York, PA 17402
Sal R.
Job Details: 06/27/2022
"CX cinformed me thatb since diagnosing visit she has been able to run 5-6 loads with out issues. I entered diag and found no error code. CX asked for refund of parts, shipping, taxes, and labor charges . I spoke to Megan in office and a refund in the amount of $243.26 has been processed. I informed CX to see the refund abck on her card in 3-5 Buisness days. No parts where installed . Im moving on."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Christian C.
Job Details: 06/27/2022
Installed parts. Gasket now sealing good and ui not stuck in extend freeze.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Abbottstown, PA 17301
Drew B.
Job Details: 06/27/2022
"cx complaint that unit will rattle abd vibrate very loud at times found the piping in the rear to compressor is vibrating even after previoulsy moved will need foam sleeve, mastic to make sure no vibration is occuring in the spots its touching.. call to reschd accrdingly.; ordrng 3 4318168 (mastic)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Toano, VA 23168
Lucas R.
Job Details: 06/27/2022
"upon arrival door not onsite, added door pad to enable dispenser, advised cx to contact office upon arrival, ordering spacer to replenish VS; ordrng 1 W10221048 (spacer), used 1 W10221048 (spacer) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0FS2
Near Middletown, PA 17057
Marc M.
Job Details: 06/27/2022
"cx complaint that the caulk surrouding the perimeter of the cooktop glass is 'diminishing'. inspedcted unit and can confirm that the bead of caullk around the cooktop glass is not the same thickness at all points around the cooktop, and at the front most section towards the console, the caulk is low enough to allow small crumbs and debris to get trapped inside (took pics). cx was insistent that this is due to the caulk 'diminishing' but that simply is not the case. the caulk used to seal the glass within the top frame is heat reisistent and could only be impacted by harsh chemicals not approved for cleaning by whirlpool. tried to explain to cx that this is in fact a cosmetic failure, but cx was resistent to explination of the product."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Falls Church, VA 22046
Jason A.
Job Details: 06/27/2022
Arrived at address & temperatures have been constant & no warm or freezing temps for the past 3 weeks exactly. Called another senior tech to discuss > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Poquoson, VA 23662
Lucas R.
Job Details: 06/27/2022
"upon arrival found damage to flooring in kitchen, behindand also under unit, bushings completely deteriorated documented damage in servicebench, tradcare closed, replaced heater, tested, unit working as designed, cx also requesting insulation due to mold, referred cx to customer service, part #'s for toe kick and insulation. W11573704, shield, W11550992 toe panel"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near West Point, VA 23181
Lucas R.
Job Details: 06/27/2022
"cx complaint unit not drying properly, checked unit found f2e1stuck key cod, and f4e3 airflow codes, both thermistors reding between 70-80 degrees upon arrival, moisture sensor checked good, cleared codes, heater cycling at 150 degrees on high, possible issue with logic in u.i, quoted cx , cx advised not to repair at this time, and will use time dry to finish when clothes come out damp."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Enola, PA 17025
Fred G.
Job Details: 06/27/2022
cx complaint unit is building ice in the FC. inspected unit and found ice at the bottom of Fc and under the evap. found units drain hose was clogged with ice. was able to get it all cleared out with steamer and unit did drain. this isnt the first time this happened to this unit. called techline and TL deemed the unit none repairable.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/27/2022
"Replaced parts and ran a calibration cycle. Ran manual agitation, manual spin and then a test cycle. The unit worked as designed. collected"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Davidsonville, MD 21035
Mitchell H.
Job Details: 06/27/2022
installed manifold pieces and units rack is now upright and working as fdesined job compelted.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22305
Emmanuel R.
Job Details: 06/27/2022
"sr-7733973185. techline.Cs unit cannot be leveled, I found the threads on the leveling legs are not threading properly out of shape.Unit needs leveling legs W11545335. Ordering leveling legs.; ordrng 1 W11545335 (leg/leveling)"
We serviced a
JENNAIR RANGE
Model JGS8860BDP17
Near Catonsville, MD 21228
Robert L.
Job Details: 06/27/2022
"cx complaint not heating above 280, ignirotr glows butno gas cx said when he taps regulator would ignite gas, found ignitor weak not full opening valve, replaced ignitor from pre-id, resecured all connections to valve, tested all ops ok, collected cx paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterfield, VA 23838
John P.
Job Details: 06/27/2022
CX complaint upper left adjuster assembly separated replaced adjuster assemblies tested working as designed
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near York, PA 17406
Sal R.
Job Details: 06/27/2022
CX complai t is that the unit is leaking. I found that the drain hose a hole in it causing the leak. I found evidance of rodent infestation. I am ordering 1 drain hose (W11244231). I have set a return date for 6/30. Please be awere of possible environmental concerns .; ordrng 1 W11244231 (drain hose 82 @ tribs)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Glen Allen, VA 23060
Eric F.
Job Details: 06/27/2022
"Confirmed cx complaint unit rattling. Replaced rollers and idler with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gambrills, MD 21054
Dustin F.
Job Details: 06/27/2022
"CX complaint: not cooling in fridgeInspected unit and tested Compressor, all thermistors (at the Control) then RC EVap and RC CAbinet thermistors, ALL IN RANGE! Then thawed out evaporator fully and rand diagnostic test, to test the 3 way valve. on step 5 of the test, i sprayed real quick onto the evap then waited 10 min, IT did Not Refreeze, confirming 3 way valve function. Found SP W11092686 and inspected the drip pan. confirmed it had been warped. the SP mentions number S16360 - Covers labor Only. ORdering Drip pan kit W11457241 and setting RC evap fan assembly on return in case CX wants it installed. they WILL have to pay on the spot for it. Charged CX $211.61 via card. CX is paid in FULL unless they want new thermistors installed with fan motor.; rqstng P&A on 1 W11457241 (Drip Pan Kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Quinton, VA 23141
Chris B.
Job Details: 06/27/2022
cx complaint unit will not hold top rack replaced rack adjuster stested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Millersville, MD 21108
Eric W.
Job Details: 06/27/2022
the color is wrong we need ss/ not black ss and no dents; ordrng 1 W11106273 (give to mr to check)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Chesterfield, VA 23832
John P.
Job Details: 06/27/2022
"CX complaint light on bottom not working and can't change, found base separated from bulb, was able to remove base form socket, replaced bulb tested working, CX also stated door is rusting confirmed rust on door. CX stated does not want unit fixed and wants it replaced advised would need to contact manufacturer or builder. Ordering door.; ordrng 1 8206232A (Bulb) and 1 W11173813 (Door), used 1 8206232A (Bulb) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Laurel, MD 20723
Andrew H.
Job Details: 06/27/2022
Customers complaint is the unit's LEDs are out. Replaced freezer LED. Unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW05
Near Alexandria, VA 22304
Emmanuel R.
Job Details: 06/27/2022
"Cs items in the fridge are freezing especially near the vents, I found the evap thermistor out of range. Odering thermistor. customer paid in full. $308.60 check; ordrng 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Laurel, MD 20707
Andrew H.
Job Details: 06/27/2022
Replace all parts I found one in the bins that were ordered was not needed and can be returned. A tested unit s working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Reston, VA 20191
Richard B.
Job Details: 06/27/2022
"CX complant. Fresh food not cold , ice inside. Inspected unit and found CX stated power went out for 4 or 5 hours. And freezer started cooling again after that. Found snow on walls and cover inside and vents clogged with ice , Steamed clean the vents and removved snow and ice build up. Started fridge again and unit formed a good even frost pattern and started to cool again. Ice maker cycled and filled . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV04
Near New Oxford, PA 17350
Bernard M.
Job Details: 06/27/2022
"Cx complaint unit doesn't power on, won't dispense water or ice. Cx stated the only thing on were the lights. When arrived the unit was unplugged and pulled out from wall. Once power restored the compressor and evap fan came on. Water and ice both dispensed. Accessed evap and it began to develop frost pattern. Instructed cx to give 24 hrs for unit to reach temps before placing food back in. Unit is running as designed. Cx paid for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KTRA19EMSS01
Near Washington, DC 20001
David J.
Job Details: 06/27/2022
Cx complaint freezer door is leaking air around gasket. Also would like us to install icemaker that she purchased. Inspected unit and found door gasket is perfectly fine. But did find lower hinge is bent and will need to be replaced along with the shim and washer. Ordered parts for that as well as an icemaker arm because it did not have one. Will install when we arrive. ; ordrng 1 Wp627792 (Wire shut off arm) and 1 Wp2254618 (Hinge) and 1 Wp2183854 (Shim) and 1 Wp489467 (Plastic washer)
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS00
Near Camp Hill, PA 17011
Fred G.
Job Details: 06/27/2022
cx complaint unit is making thin ice. inspected unit and started a cycle and found the water suppkly to the bucket was very slow. removed unit from cabniet and found the supply from the house was good. replace water valve with preID part and tested unit. water bucket filled to the top and unit started to produce ice. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW0
Near Lorton, VA 22079
Robert W.
Job Details: 06/27/2022
CX Complaint is unit is making a squeeking noise. Inspected unit and found the idler pulley making noise starting to fail. Ordering Idler pulley; ordrng 1 W10837240 (Idler pulley)
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Millersville, MD 21108
Eric W.
Job Details: 06/27/2022
cx complant of unit give error f7e1 f7e7 put unit into service tryed high spped spin motor made a hum noise and gave f7e1 error tryed adjutate and nothing happend unit will need new shifter cap and motor; ordrng 1 W11283592 (motor) and 1 W11481722 (shifter) and 1 W11395618 (cap)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kinston, NC 28504
Ronnie B.
Job Details: 06/27/2022
helped bx. had to re-order tub; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Middletown, PA 17057
Marc M.
Job Details: 06/27/2022
cx complaint unit not completing cycle. inspected unit and found f8e1 and f0e5 errors. checked and found unit is supplied with sufficient water pressure. unti will need parts.; ordrng 1 W11498797 (control) and 1 W11210459 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Annandale, VA 22003
Christian C.
Job Details: 06/27/2022
Installed door switch. FC section light and switch working as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Elizabethtown, PA 17022
Drew B.
Job Details: 06/27/2022
cx complaint tthat unit is lleaking from in the inside of the washer and filled thre tub all the way up from yesterday not running i found rhe hot valve is also humming but not allowing water through and also the cold is leaking through the housing. in stock and cx paid full and schd for wednesday and try to schd for after 1pm if possible; ordrng 1 w11165546 (valve in @tribls)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waldorf, MD 20601
Shane B.
Job Details: 06/27/2022
"cx compaint is the unit filling and then just sitting there doing nothing, no wash, no drain, no spin. checked for codes and found F1E2 motor fault, F7E6 motor fault. cleared codes and ran service cycle. unit agitated but did not spin. during spin unit made a loud humming noise, lights flickered/ went out and drum turned CCW slowly. lid also unlocked while drum was turning. stopped cycle and ran drain pump. i found no loose connections on the board. outlet is properly wired and supplying 120vac. i found the capacitor reading OL in both directions. ordering capacitor and control board for return visit. schedule when approved and when parts are available.; ordrng 1 W11395618 (capactor) and 1 W11116592 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/27/2022
Cx complaint is that the suspension rod in the RR of the tub popped out and the basket is sagging. Upon arrival I found that the suspension rod had come out and the bushing was flipped upside down in the pocket. I inspected the rod and the bushing and found that there are no obvious signs that would cause it to jump out. I was able to reinsert the rod into the bushing in place. Unit is functioning as intended. Job complete I collected the service call.
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Sterling, VA 20164
Ken M.
Job Details: 06/27/2022
"On arrival, pulled the unit out from under the counter and found no drain line. Unit plugged in and the display and lights will turn on. Unable to test the unit without a proper drain. It appears that the unit has a secondary drain pump exterior to the unit that is not a Whirlpool part. Informed customer that a plumber will be needed to either run a drain line from that pump to the unit and we can attach it then or I provided them with the part number for the condensate pump for this unit (1901A) and plumber can run line directly from drain connection to the unit and we can install the condensate pump and attach drain line. Unit will still need to be tested after all of this. Customer will try to get this done by the 30th.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Bowie, MD 20721
Dustin F.
Job Details: 06/27/2022
"CX complaint: Freezer Light outInspected unit, Attempted to replace freezer LED. LED light is encased with foam and can not be replaced safely without damaging the harnass.Contacted Tech Line and got SR Tech Line instructed me to ask the CX if he wanted me to precede, knowing theres a chance i could damage the harnass and make it unrepairable. CX wants to contact WP CX service. I gave the CX the phone number and left. Job Complete"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Chesterfield, VA 23838
John P.
Job Details: 06/27/2022
Changed ui only to find mode selection knob not staying in place found knob not lining up with user interface causing wrong options to be selected also found console scratched ordering selector knob and console; ordrng 1 W11596839 (Knob) and 1 W11289590 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Martinsburg, WV 25401
Danny R.
Job Details: 06/27/2022
unit is leaking out of sump will need siump assy; ordrng 1 W11085683 (sump assy)
We serviced a
WHIRLPOOL COMBO
Model WOC54ECOHS04
Near Henrico, VA 23231
Chris B.
Job Details: 06/27/2022
cx complaint unit clock runs fast inspected unit found unit not connected to wifi connecetrd unit to wifi unit updated and is now working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Odenton, MD 21113
Eric W.
Job Details: 06/27/2022
cx complant of unit not cooling inspected unit found oil on floor under unit found the leak is at the conection of condencer and discharge line unit needs new dryer coupler it may need compressor but is on factory back order cx also going back to where they got unit to see if they will exchange unit; ordrng 1 w10913906 (coupler) and 1 wpw10143759 (dryer) and 1 r600 (r600)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC0
Near McLean, VA 22101
Jason A.
Job Details: 06/27/2022
CX complaint WASHER F9 long drain & detergent level in reservoir does not change. Drain pump jammed. Cleared blockage & ran cold & hot water valves to test connections are good. Ran test 10 detergent pump runs. Ran test wash & drain & spin. NO LEAKS CX paid in full > JJ; ordrng 1 W11316256 (cold water valve $107.83 )
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW3
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/27/2022
cx complaint unit is making noise and not drying as well as it used to. inspected unit and confirmed noise. was coming from blower housoing. found one screw missing. put a screw in it and noise is gone. as far as drying. unit has a clogged vent. not much air coming out of vent. cx needs vent cleaned. charged second unit service call. job completed.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505EPA0
Near McLean, VA 22101
Jason A.
Job Details: 06/27/2022
CX complaint COMPACTOR not working. Replaced harness & test unit is working. Placed cardboard & test 3X > JJ
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KHMC1857WSS0
Near Ashton-Sandy Spring, MD 20861
Andrew H.
Job Details: 06/27/2022
Complaint is unit's not heating. Inspected unit found unit not heating. Tested unit through control. Down unit has bad magnetron. I quoted customer for replacing the magnetron. Customer did not want to repair unit at this time and paid for service call with credit card.; ordrng 1 W10245183 (Magnetron)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Richard B.
Job Details: 06/27/2022
"CX complant. Dishwasher went bonkers. Inspected unit and found three error codes , Vent motor , float switch and inlet water, Ordering float switch , vent wax motor and control , Since unit fills ok but dosent wash on test cycle but fills and drains. Ordering sump assembly in case needed. RB; ordrng 1 W11416460 (vent wax motor) and 1 W11524471 (control) and 1 W11545764 (switch) and 1 W11416362 (sump)"
We serviced a
WHIRLPOOL WASHER
Model MHWE200XW00
Near Olney, MD 20832
Andrew H.
Job Details: 06/27/2022
CX complaint is the unit is not draining and has f9e1 error code for long drain. Inspected unit removed all water from unit. Opened up drain pump filter and found item inside pump keeping pump from moving. Removed item. tested unit unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABB4
Near Germantown, MD 20876
Ricardo S.
Job Details: 06/27/2022
"Cx complains that the door falls down, inspected unit,, the spring on the left side coming out of place.. sping back in place, door cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Hanover, MD 21076
Eric W.
Job Details: 06/27/2022
cx was told by instller that the icemaker was missing the metal bail arm informed cx this icemaker dosnt have that arm and showed her the arm on this icmaker
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Herndon, VA 20170
Ken M.
Job Details: 06/27/2022
"Reran diagnostics on arrival and found F5E3 and F7E9, Ran test cycle and the unit ran the cycle properly, but had a heavy knocking noise during agitate. Inspection of the drive system found the gearcase has been leaking oil, dust found stuck to the oil all around the inside of the cabinet and on the rotor. Console keypad test ran good. Unit needs a new gearcase. Still recommend replacement of the lid latch.; ordrng 1 W10810403 (lid lock assy) and 1 W11393685 (Gearcase)"
We serviced a
KITCHENAID OVEN
Model KFDD500ESS02
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/27/2022
Cx complaint of unit being no operational. Did confirm f2e0 error. Did confirm and found ribbon cable secure. Ordering control and ui.; ordrng 1 W10877016 (Control) and 1 W10692425 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Springfield, VA 22151
Christian C.
Job Details: 06/27/2022
Cx complaint unit console is unresponsive. Inspected unit found console blinking 2 leds and nothing else working. Power cycled unit and issue still persists. Checked connections to control and console all secure. Ordering console; ordrng 1 W11505225 (housing ui) and 1 W11460908 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Silver Spring, MD 20906
Andrew H.
Job Details: 06/27/2022
Replace both doors. Tested unit. Units now working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Piney Point, MD 20674
Shane B.
Job Details: 06/27/2022
cx complaint is the unit not shutting off on its own. cx said it will run for hours/overnight if knob is not turned to the off position by hand. i found nothing out of place with the harness or power supply. replaced timer with preIDed part and let unit run the last few minutes of a cycle. unit shut off properly. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Hampton, VA 23664
Lucas R.
Job Details: 06/27/2022
"cx complaint spark from BL burner, checked unit found element good at 43 ohms, short on infinite switch, 240 vac in 120 vac out, called safety to document, replacd switch, tested, unit working as designed. monica sr7733911620; ordrng 1 WP3149404 (switch-inf), used 1 WP3149404 (switch) from stock"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Wilmington, DE 19805
Taylor F.
Job Details: 06/27/2022
"Cx complaint is unit not spinning out properly. tested inspected and could not verify complaint. Cx informed sometimes the unit would not spin the clothes all the way out. Cx is mixing towels with clothes and unit is very small. Informed cx use and care of machine. Unit had no error codes and went through a diag cycle fine, unit is working as designed. Job is complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/27/2022
CX complaints about new skin came damaged confirmed dent also the door is not level with the freezer door causing cabinet to not seal properly 2 TECHS 2 COUNTS NEED TO REMOVE EXISTING DOOR TIME CONSUMING CALL HEAVY DOOR; ordrng 1 W10800808 (dor-fip ss RC) and 1 WPW10485980 (hinge-door) and 1 W10800812 (door-skin) and 1 2TECHS (2 COUNTS TIME CONSUMING JOB)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Bear, DE 19701
Taylor F.
Job Details: 06/27/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Replaced IM from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Manassas, VA 20110
Tanner B.
Job Details: 06/27/2022
"Cc unit leds, water/ice not working etc and giving PF on ui .. Found pantry ui shorted and the main control not sending 120vac to deforst heater.. thermal fuses are good and fan is good , after clearing all ice.. unit needs pantry ui and control; ordrng 1 WPW10675033 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details: 06/27/2022
"Cxs complaint not cooling in fresh food compartment checked the unit put control into diagnostics and it passed diagnostics, heater worked found evap covered in ice measured defrost thermistor at control and was reading 39K unit did not give any error codes ordering control and thermistor.; ordrng 1 W11546690 (Control) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Lanham, MD 20706
Dustin F.
Job Details: 06/27/2022
"CX Complaint: Refrigerator section not coolingUsed Service Diagnostic Mode. Tested all thermistors as well as RC evap, FC evap, and Condensing fans. All seemingly working as intended. RC evap Cover is full of ice. Advising CX to manually Defrost unit for 24 hours starting today and 24 hours before our return visit so he will have SOME function of his fridge. Ordering RC Evap Cover/thermistors W11395635.; ordrng 1 W11395635 (Evap Cover/wires/thermistors)"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Bear, DE 19701
Taylor F.
Job Details: 06/27/2022
"Cx complaint is unit making a squeeking noise. Tested inspected and verifed complaint. Replaced motor, and repair kit from previous diagnosis. Tested unit and unit is now working as designed. Job is complete. Cx paid labor"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Lanham, MD 20706
Dustin F.
Job Details: 06/27/2022
"CX Complaint: FLames moving when fans onInstalled Motor Resistance plate via SPW11106057. Tested unit, Everything works as intended. Flame movement is greatly improved. Contacted Trade Care and got SR # on CX behaf, Should she not want to keep it installed JA confirmed a return visit would be covered. CX will call back if she decides to."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Solomons, MD 20688
Shane B.
Job Details: 06/27/2022
"cx complaint is the fridge door sticking out at the top slightly and the unit roliing forward when doors are opened. confirmed complaint, door sticks out slightly at the top and sits a little lower than freezer door. unit is on a tile floor and rools easily. unit sits on rollers and does not have flat feet to put it in. i adjusted door so it sits level height wise. door doesnt seem to stick out so much now. explained to cx he may need to put front feet on a small rubber mat or put a chalk under the wheels to keep unit from rolling but that it is working correctly. cx is happy with the unit."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/27/2022
"Went to address listed in pvr, resident claims we have incorrect address, see from previous notes that the past visit was in louisa at different location, possibly a scheduling mixup. Office closed at time of arrival, Attempted to reach out to CX but call did not go through. Must reschedule cx with proper address/routing.; saved tckt"
We serviced a
MAYTAG OVEN
Model MGR6600FZ2
Near La Plata, MD 20646
Robert A.
Job Details: 06/27/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENNAIR COMBO
Model JMW2430DS01
Near Rockville, MD 20852
Roberto I.
Job Details: 06/27/2022
"CX complaint shorted key message on display.Confirmed F2E1 error on display. Unable to ran diag, keys didn't respond. Connections ok. Quoted repair $921.51 with $110 labor for console W10887855. Cx would like to go head with the rapair but refused to pay even the svc. Collected $0. Left quote on tyc. Please get in touch with the cx.; ordrng 1 W10887855 (console)"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near La Plata, MD 20646
Robert A.
Job Details: 06/27/2022
"Cx complaint that the unit's display and tone is not working. I inspected the unit and confirmed the complaint. I performed a audio test and the tone test made no noise. There were no error codes, but the buttons were intermitent. The unit needs a new UI console. I'm ordering the part for the return visit. I collected the service call fee and left the cx with a quote.; ordrng 1 W11413566 (UI console fascia 376.61)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25405
Danny R.
Job Details: 06/27/2022
sump came broken again please check part for broken pump befpore sending .; ordrng 1 w11460945 (sump assy)
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW2
Near Saint Leonard, MD 20685
Shane B.
Job Details: 06/27/2022
"installed board and tested unit. door locked and water ran for a few seconds then unit stopped and did not advance through cycle. door would not unlock. cycled power and tried again. this time door locked but did nothing else. called techline, they had me check for voltage at the motor control. its getting 122vac for a second when starting cycle. they advised replacing motor control. SR#7733969677. quoted cx for price differecnce between boards and put old control back in. scheduled return visit for 6/30 with office.; ordrng 1 WPW10374126 (cntrl-elec)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Inwood, WV 25428
Danny R.
Job Details: 06/27/2022
the gear case failed and leaked oil on parts willneed to be replace gear case and pully and motor; ordrng 1 W11454741 (gear case) and 1 W10890624 (motor) and 1 W11239857 (be;lt) and 1 W10913953 (shifter) and 1 W10721967 (pully assy) and 1 W11428524 (cap)
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JZ0
Near Bear, DE 19701
Alexander W.
Job Details: 06/27/2022
CX stated unit light staying on inspected tested and verified cx complaint. Installed parts per previous diag tested unit unit is now operating as desgined job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/27/2022
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Felton, DE 19943
Frederick R.
Job Details: 06/27/2022
CX complaint is WM not advancing cycles. There have been multiple visits to this unit and every time its the same issue. CX has really bad well water and the inlet valve keeps getting clogged. My last visit I even put a screen in hose for CX. The Cx has also been informed that she needs to address her well issue on several occassions.Spoke to JR at WPTL. Explained everything to him and he has documented findings. He advised me to not replace any parts on unit until CX addresses her well issues and to refer CX to Customer service with the SR#. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Harrisburg, PA 17112
Marc M.
Job Details: 06/27/2022
installed compressor and uv dye drier and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged with 134a and tesed. was only able to observe evap frot pattern breifly however due to the unit being in an rv and power to unit was only supplied via an electrical cord. unit als did not have fc door installed due to the install of the entire unit in the rv. from all testing performed after completion unit appeared to check good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Townsend, DE 19734
Taylor F.
Job Details: 06/27/2022
Cx complaint is unit not cooling. tested inspected and verifed complaint. Foudn the compressor to be locked up drawing 20 amps on start up and evening out at 9amps before tripping off. Ordering compressor and coupler. Cannot reschedule at this time. 2CT sealed system repair; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Mount Joy, PA 17552
Drew B.
Job Details: 06/27/2022
cx complaint that unit is making loud noise and not really spinning./ agiatging and seems to be possible bearings will need 2 count and 2 tech for the stackable thin twin in a small closet room call to rechd with 2 tech all parts are instock; ordrng 1 W11454741 (gearcase 71@trb) and 1 W10913953 (actuator 100@trb) and 1 W10721967 (drive pulley 100@trb) and 1 2count (2 count) and 1 2tech (2 tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Viola, DE 19979
Frederick R.
Job Details: 06/27/2022
CX complaint is low ice production. Replaced seapartor per prior diagnosis. Temps upon arrival were 2deg in FC and 38 in RC. CX had ice in bin but just not happy with amount. Unit is working designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ellicott City, MD 21042
Brian R.
Job Details: 06/27/2022
"cx complaint is a bunch of snow and ice in the front of unit on the top and all over the rails on the right hand side. checked unit and went over overpacking and closing door as all air is coming from the front upper side as well as right. also says the auto close does not work either. i did see a gap in the liner where air could be coming in as well he said FF left door does not close like right door but thats because the left door has the heater, showed him the difference. only things i could see in doing is replacing the door gasket and the rails and sealing the gap in the liner to see if that will hold back the air. wont know if that will fix till after repair.rest of unit checks. temps in range and all lights and fans checks. will order parts needed. cx calling whirlpool as well.; ordrng 1 WPW10330991 (Refrigerator Bracket) and 1 WPW10330993 (Refrigerator Bracket) and 1 WPW10714545 (Gasket) and 1 8201711 (Adhesive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 06/27/2022
"Unit is still not cooling. I ran test 5, it read OL. I went to the rear of the unit and wiggled the main wire connector into the cabinet then it read passed and the heat came on in test 13. This is our 5th visit to this unit. On the 2nd visit SB found the same issue with the main wire connector. I called techline to document the issue, he concluded that the thermistor clip that broke needs to be replaced apparently it can give false readings without it. I don't agree because before I touched the sensor it went from fail to pass by adjusting the wire connector.So far two thermistor, dispenser control have been replaced, after each visit the ohm reading are good and it works. I'm ordering the clip but I think it's beyond repair, loose wire at the cabinet connector in the rear. sr7733971008; ordrng 1 W11546684 (thermistor clip)"
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Wellsville, PA 17365
Bernard M.
Job Details: 06/27/2022
"Cx complaint the door doesn't close. When arrived found the top of freezer door not sealing. Removed door and drawers and found ice build up along the top and on the bottom of evap cover. Ice was preventing the shaft to go all the way back. Removed evap cover and found good frost pattern with no ice build up. Assembled all brackets,cover and drawers back in and the door now seals all around. Unit checks good. Cx paid for service/labor"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Townsend, DE 19734
Taylor F.
Job Details: 06/27/2022
Cx complaint is unit making a squeeking noise during agitation and spin. Replaced belt and motor from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WED6620HC2
Near Wilmington, DE 19803
Taylor F.
Job Details: 06/27/2022
Cx compalint is unit damaging clothing and pulling strings out of them. Found a zipper had gotten ripped off and stuck in the felt strip. It was very sharp and right by the moisture sensor where all the clothes rub against. Removed zipper and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Vanceboro, NC 28586
Ronnie B.
Job Details: 06/27/2022
"cx complaint of unit leaking onto floor and sheets of ice in bottom of fc. removed ice from bottom of fc and found drain blocked. removed all ice and cleared drain. fund evap cap tubr protector from factor in drain. removed obstruction, verified drain function, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Gerrardstown, WV 25420
Danny R.
Job Details: 06/27/2022
unit isnt defrosting right will need control and sensors; ordrng 1 W11546681 (hanress) and 1 W11546690 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH0
Near Huntingtown, MD 20639
Shane B.
Job Details: 06/27/2022
installed heater and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Reinholds, PA 17569
Fred G.
Job Details: 06/27/2022
"cx complaint unit isnt sealing at top of door. inspected unit and found the top of the door / liner is bowed down making the door gasket have nothing to seal to. unit needs door, nameplate. ordering 1 (W10746780), 1 (W11178521). door will be shipped to cx, advised cx it takes 4-6 weeks. cx will call when it arrives and is not damaged.; ordrng 1 W10746780 (dor-fmd) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Henrico, VA 23231
Chris B.
Job Details: 06/27/2022
cx complaint unit will not heat up inspected unit found unit not heating could not hear relays clicking found f6e4 and f6e0 ui lost comunication f6e6 ordering ss UI and control; ordrng 1 W11297728 (ss UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Richmond, VA 23235
Joseph D.
Job Details: 06/27/2022
"cx complaint of unit not defrosting and losing cooling in fridge, replaced evaporator thermister, and unit cooling properly.; ordrng 1 W10316760 (thermistor), used 1 w10316760 (thmister) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near Herndon, VA 20171
Richard B.
Job Details: 06/27/2022
"CX complant. right door dosent cclose good. Inspected unit and found right door closer bracket loose and screw sheared off in cam assembly. Will need updated closer blocks. Closer bracckets as well as a new cam and cam screw. CX paid in full, Further work needed, RB; ordrng 1 W11298172 (extension 44.36) and 1 W10847927 (extension 50.70) and 2 w11403572 (door stop 35.13)s and 1 WP2320509 (cam 19.23) and 1 W11177574 (screw 8.95)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/27/2022
"installed icemaker per previous, T56 e0, T57 01, T45 watr filled, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Essex, MD 21221
Alexander D.
Job Details: 06/27/2022
"cx complaint unit still not making ice, made 6 cubes after last tech left but thats it. inspected unit and verified complaint. icemaker mold empty. ran test 120, completed harvesting but very squeaky, no errors. ran test 97 and valve energized properly but no water coming in. ran test 66 for 5min, fill tube heater getting 12.5vdc. ran fill test again, still nothing. called techline for repeat issue, sr#7733544821. techline had me disconnect waterlne at hinge and run fill test again, had a little water come out at hinge, techline said it doesnt give full fill amount in test mode but since water coming thru, valve is good. issue is fill tube not heating. ordering fill tube and icemaker to try and get one less noisy. call cx to schedule return once we have eta on parts; ordrng 1 W11557001 (icemaker) and 1 W11401679 (fill tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 06/27/2022
"tested unit found unit had clogged ff section drain , cleared and tested unit is now fully functional"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Oakton, VA 22124
Carl R.
Job Details: 06/27/2022
"fridge back is frosted over and not making ice. Looked in refrigerator area, didn't see any ice on back wall. Looked in freezer area, seen ice build up on back wall. Door gaskets seams to be not sealing well, and drain tube is not allowing water to drain, possibly clogged. Freezer rails are not opening evenly, and closing freezer fully. Unit needs 2 rails, drain tube and door seals treated.; ordrng 1 W11084807 (Hose extension) and 2 W10625070 (Rails)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Brandywine, MD 20613
Robert A.
Job Details: 06/27/2022
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling as designed. I harvested the IM and all worked expect the water being inserted into the mold. I found ice built up at the entrance to the IM mold from the fill tube. I removed the ice and tested the unit for the cx. The unit is working as designed.