We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Surfside Beach, SC 29575
Jason T.
Job Details: 07/08/2022
"Cx complaint, not cooling-freezing properly, tested the sealed system and found unit low on charge, amp draw tested at .06 indicating compressor not pumping properly. Advised customer service dispatch was not sent as in warranty, repair estimate total : $718.58 cx declined the repair, charging for the service call only : $120.00 (paid in full credit card Ref # 4462274446 customer is contacting Whirlpool for a parts and labor authorization.; ordrng 1 W11480526 (Compressor kit) and 1 W11506635 (Coupler) and 1 2count (2 count)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ10
Near New Cumberland, PA 17070
Drew B.
Job Details: 07/08/2022
replaced all parts still not powering mag and running with heat.. called techline spoke to adrian techline sr#7734063379 checked voltage at the transformer had 120 indicatin all low side componets are functioning. had check connections and placement for the diode and good but when ohming out the didoe and mag both were out of range diode was open. this is the 4th part replacment and per techline wanst to do anther mag diode cx calling wp for exchange call to reschd; ordrng 1 w11256462 (diode) and 1 w11334527 (mag)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Wyndham, VA 23059
Joseph D.
Job Details: 07/08/2022
"cx complaint that mw door will not shut. confirmed complaint. mw door will not shut. adjust hinges to allow door to shut. also adjusted how the unit is mounted into cabinet, as the hinges were making contact improperly. unit now closing properly. displayed proper closure to cx. cx agrees. unit is now fixed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Harrisburg, PA 17111
Andrew S.
Job Details: 07/08/2022
Cx complaint is that the unit was not spinning clothes out at the end of the cycle. Upon arrival i found no error codes I then ran the diag test and the unit completed it without any errors. I then went thru the settings and found that the spin cycle was turned off at the control. I turned the setting back on and the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Windsor, VA 23487
Chris B.
Job Details: 07/08/2022
replaced ui tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Lebanon, PA 17046
Justin L.
Job Details: 07/08/2022
"Cx complaint unit keeps shutting off. Was able to access unit and found that the motor kept tripping the overload and shutting off then when cool would begin again. Replaced motor and blower with parts from van stock and this motor is making a grinding noise and sheered the blower off. Reordering parts and setting return for 7/12/22; ordrng 1 279827 (motor) and 1 WP694089 (blower wheel), used 1 WP694089 (wheel), and 1 279827 (motor) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Glen Allen, VA 23059
Joseph D.
Job Details: 07/08/2022
"cx complaint of burnt up terminal block. confirmed complaint. terminal block is burnt up, harness and cord wiring melted. spoke with Kelly at safety whos said all is covered. issue seems to be due to a loose factory bolt at terminal. ordering cord.; ordrng 1 PT600L (cord-power)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Harrisburg, PA 17111
Andrew S.
Job Details: 07/08/2022
Cx complaint is that the unit is leaking from the ice maker and the dispenser. And the door open light stays on most of the time. Upon arrival I found that the ice maker is leaking/over filling intermittently. And the dispenser is will take some time before it will dispense water. I found that the door is caved on the RH side where the door switch hits. I am ordering the LH Door and Icemaker and will use the valve on retrun. I informed the cx that the door will ship directly to the home. Cx will inspect and inform the office when the door arrives.; ordrng 1 W11435353 (LH Door) and 1 WPW10300024 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Bowie, MD 20715
Eric W.
Job Details: 07/08/2022
installed new parts cx will watch unit
We serviced a
MAYTAG WASHER
Model MVW7230HC
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 07/08/2022
cx complaint she thinks water is coming in slow. inspected unti and had good pressure and flow coming into tub both hot and cold. leveled unit for cx and unit is now good to go. m/s puts unit in warranty.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Glen Allen, VA 23059
Joseph D.
Job Details: 07/08/2022
"cx complaint of unit intermittently leaking. confirmed complaint, found water spraying on door from lower wash arm with something wrapped around its base restricting its movement. cleared and unit it now spinning properly and no longer leaking."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rising Sun, MD 21911
Alexander W.
Job Details: 07/08/2022
Cx stated unit is flashing and draining wont turn off. Tested inspected and verified cx complaint found F8E4 F10E2 error codes pulled unit out to inspected tub found no issues cannot find any leaks that would cause drip tray to fill with water cleaned tray out and ran unit several times through test mode and once through regular cycle unit did not leak. Unit is working as designed job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Richmond, VA 23221
John P.
Job Details: 07/08/2022
10-29-18-4CX complaint unit randomly beeps and doesn't finish cycle. Checked unit found unit randomly vapor locking and not finishing cycle.; ordrng 1 W11416362 (Sump) and 1 W11410066 (Control)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Frederick, MD 21704
Ricky E.
Job Details: 07/08/2022
"ck fnd unit stuck in rince.. reset power and reset in diag, unit cks ok..."
We serviced a
KITCHENAID OVEN
Model KSDG950ESS0
Near Chestertown, MD 21620
Alexander W.
Job Details: 07/08/2022
Cx stated unit is too cold tested inspected and verified cx complaint found temp sensor reading 1168 ohms at room temp gave cx quote for new temp sensor cx accepted quote installed from pre-id parts tested unit unit is working as designed job is complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near Pasadena, MD 21122
Andrew H.
Job Details: 07/08/2022
Customer complaint is the unit is not making ice and leaking water into the ice bin. Inspected unit found fill tube Frozen with ice and funnel to ice maker frozen solid ice. I moved ice maker and cleared ice from the funnel and the fill tube. I reinstalled ice maker and ran test 25 for ice harvest. Unit filled with water is not working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Stafford, VA 22556
Thomas B.
Job Details: 07/08/2022
Cx complaint unit is not working properly inspected unit found element cracked removed and replaced the heating element tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near West Friendship, MD 21794
Justin S.
Job Details: 07/08/2022
cx showed me the internal lights dont work and says the unit is not making ice. the pantry ui is not illuminating either. the unit is cooling good. test 1 and 2 have no reading.test 15 shows full and turned on with bin present. test 16 shows door open with the door closed. disconnected the pantry door harness and the lights now activate. all thermistors and switches are now showing correct. found the black and blue-black trace wires are split. replaced the deli harness and all lghts displays now are activating. the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22305
David J.
Job Details: 07/08/2022
FA-E2 vent wax motor Cx complaint unit not washing. Cx had somebody else from another company come out. Not sure if they did anything. Inspected unit and found one error code above. Erased code and ran cycle for 10 minutes. After canceling I had another FA-E2 code. Ordering part for repair. ; ordrng 1 W11414073 (Vent wax motor)
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Edenton, NC 27932
Branden R.
Job Details: 07/08/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair, tested unit running as designed , reinstalled and tested again unit rinning as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Surfside Beach, SC 29575
Jason T.
Job Details: 07/08/2022
"Cx complaint, water leaks from the bottom left front corner of the tub. Ran factory diagnostic test found water dripping from the door panel, also dispenser did not open during factory diagnostic test. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11416460 (Vent Wax Motor) and 1 W11412300 (Dispenser assembly)"
We serviced a
MAYTAG WASHER
Model MAV4758AWW
Near Lanham, MD 20706
Israel R.
Job Details: 07/08/2022
"Customer complaint unit is not spinning. I tested the unit and found oil in the lower part of the unit. The i found the pully is spinning. i mived the shaft with my hand and the unit started spinning but with a loud noise. the unit needs transmission, pulley and bearing and belt. quoted for repair. she said she is going to buy a new one. But the i did tell her that this is not garrante and that more part may be needed and some parts are not longer available and wont be able to repair it.; ordrng 1 35-6615 (ht trans s 266.10) and 1 12001562 (bearing lower asm 55.36)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near York, PA 17408
Sal R.
Job Details: 07/08/2022
"CX complaint is that the unti would not drain . I found that Technical Service Pointer #: W11482561B the drain pump (W11412291) needs to be replaced. I found the chopper assembly broken causing the currant pump to burn out. I also found that Per Technical Service Pointer #: W11540964 , the heating element (W11537778) will need to be replaced as well. I have disconnected the power supply and the breaker is powered off. I have advised CX to not turn the power back on until instructed to do so by the returning tech after repair is completed. I ahve set a return date for 7/15 , both parts are avalible.; ordrng 1 W11537778 (heating element 100 @ tribs) and 1 W11412291 (drain pump 83 @ tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCP22EXMP5
Near Silver Spring, MD 20901
Israel R.
Job Details: 07/08/2022
Customer complaint unit is leaking. I tested the unit and the unit is leaking from the freezer. I tested the unit and the tube is clogged. I clear the tube removed ice and clear the drain hole. Unit is clear and is draining. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 07/08/2022
Installed control and lock and unit is now as designed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Lititz, PA 17543
Justin L.
Job Details: 07/08/2022
Cx complaint unit not powering on. Was able to access unit and found thermal event at the terminal block that affected the main harness as well. Ordering the neccessary parts for repair and once in office will need to call and set return with cx; ordrng 1 W11531755 (main harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Culpeper, VA 22701
Eric F.
Job Details: 07/08/2022
"Confirmed cx complaint unit letting water in cold water line even when unit off. Found cold water valve solenoid not closing. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Harrisburg, PA 17111
Andrew S.
Job Details: 07/08/2022
Per previous diag I was able to access and replace the sump assembly. I then ran the diag test and found the unit is functioning as intended without any leaks. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stephenson, VA 22656
Ezra M.
Job Details: 07/08/2022
"installed new freezer door, verified no scratches or dents."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 07/08/2022
cx complaint unit is leaking out of front still. inspected unit and found chunks missing out of bellow. bellow is for sure leaking. will need second tech to install parts and further diagnose as dispenser looks to be leaking as well. keeping all parts on for return visit. please schedule as a 2 tech on return visit.; saved tckt
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/08/2022
"CX complaint, oven will not stay at any set temperature bake or convection, user interface keypad intermittent keypad response during factory diagnostic keypad test, F2-E1 error code (stuck key) Also found the left front surface knob center sleeve not aligned properly with the knob, knob will not turn to operate the cooktop burners. Advised customer parts are on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10505764 (LF knob) and 1 W10779716 (Bake Element) and 1 W11295990 (Control) and 1 W11039015 (UI panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Annapolis, MD 21409
Kevin P.
Job Details: 07/08/2022
"cx complaint unit is 16 days old and never cooled properly or made ice properly from day 1. unit took 10 days before it started making ice and that ice is being produced slow and under sized. cx states freezer is working fine but set to -1 its actually holding 8 degrees and ff section set to 35 is 51 degrees. compressor is running constantly pulling .83 amps and is extremely hot to the touch to the extent i can only rest my hand on the compressor approximately 5 seconds before its to hot to bare. unit needs sealed system repair for inefficient compressor including compressor, dryer, and process stub as well as associated lok ring couplers. some parts are out of stock, return visit sealed sytem tech 3 ct, lok ring kit and r600 refrigerant; ordrng 1 W11574734 (compressor) and 1 W11504445 (dryer coupler) and 1 W11504447 (dryer coupler) and 1 WPW10143759 (dryer) and 1 W11574734 (compressor) and 1 W11504431 (comp coupler) and 1 W11504415 (comp coupler) and 1 W11506621 (coupler) and 1 W11506635 (process stub) and 1 lokringkit (lok ring kit) and 1 r600 (r600)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HBS04
Near Richmond, VA 23229
Jerod R.
Job Details: 07/08/2022
"tested unit found unit ff defrost heater was not properly seated and melted cover and evap cover, ordered needed parts to fix; ordrng 1 WPW10387382 (cover-evap) and 1 W11567493 (heater) and 1 WPW10440266 (cover)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newport News, VA 23608
Lucas R.
Job Details: 07/08/2022
"cx complaint unit making noise, checked unit found washplate bolt backed out of gearcase, resecured bolt with loktite, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Greenbelt, MD 20770
Israel R.
Job Details: 07/08/2022
Customer complaint unit is not filling with enough water. The customer showed the setting of heavy and the unit is not filling hig. I explainde that the unit is energy saving and water saving that it will not fill with higher levels of water if is not on bulky items or deep water wash. Also i tested the unit and found the hot water on cold and cold on hot. swap the hoses and not error codes. Completed a test cycle and ran test on deep water. And the unit filled with water and customer said that tahat was better. But i riminded him that the unit will not fill with a lot of water so even on deep water the unit may not god over the cloth. I also showed him how to load the unit. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/08/2022
"cx complaint no operation, checked unit, found 12 vdc from control to u.i, u.i not accepting selections, possible harness issue, unable to access test mode, disconncted owi, u.i still not activating.; ordrng 1 W11460962 (u.i) and 1 W11084865 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23220
John P.
Job Details: 07/08/2022
"CX complaint unit not making ice check unit found ice maker switch in the off position pictorial diagram is incorrect. Switched switch to on position, pressed test button ice maker cycled and filled on its own"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Newport News, VA 23602
Justin W.
Job Details: 07/08/2022
cx complaint knocking noise during drying. checked unit to find debri caught in back felt. removed debri and tested under load unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near Oakton, VA 22124
Richard B.
Job Details: 07/08/2022
"CX complant, Microwave shuts off after a few seconds. Prior diagnosis found acu was needed. Installed new ACU and tested unit by heating water in a cup. Working as designed. Job completed, RB ."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Easton, MD 21601
Jonathon C.
Job Details: 07/08/2022
"cx complaint, not washing. replaced parts per prior diag, tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Glen Allen, VA 23059
Joseph D.
Job Details: 07/08/2022
"cx complaint that fridge is not cold enough. confirmed complaint. fridge was at 40 degrees f at variousl locations. removed evap cover, thermister reading at 36 degrees on evaporator. proper reading but not secured tightly. Adjusted temp for customer and unit now working properly. Unit was slightly out of range. Unit should return to proper temperatures within an hour or so."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Easton, MD 21601
Jonathon C.
Job Details: 07/08/2022
"cx complaint, unit not spinning out. tested unit, verified complaint. found motor only getting 38vac. verified power at the wall. ordering capacitor and motor and returning with control.; ordrng 1 W11158830 (capacitor) and 1 W10890624 (motor-drve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Brandywine, MD 20613
Shane B.
Job Details: 07/08/2022
installed ordered part. unit is working as designed.
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ003
Near Monrovia, MD 21770
Ricky E.
Job Details: 07/08/2022
"tech line robert,... customer stated that the unit mnakes ice, but doesnt dispense, and sounds like it is dispensing.. verified issue and fnd that the D rings that hold the ice bucket in place are broke. so when she calls for ice the auger pushes the bin out... the unit is not repairable.. please includ the d ring pick when billing"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Rockville, MD 20853
Roberto I.
Job Details: 07/08/2022
"CX complaint Fc too cold, Rc too warm.Temp check with thermocouple showed 22F in the Fc and 42F in the Rc. Compressor running, evap fan not running. Removed evap cover, frost pattern good. At one point the evap fan started and after aliitle while it stopped again. Ordering evap fan W11369036 and control just in case W11446726.; ordrng 1 W11369036 (evap fan) and 1 W11446726 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/08/2022
"cx complaint ice production seems slow and light frost is tarting in freezer around the seal on the left side, and ice bin is broken. ice production is most likely slow due to freezer not sealing proper causing it to runs a little warmer. door not sealing properly on left side ordering sliders and ice bin and marking ice maker and ice box fan for return visit just in case.; ordrng 1 W10625067 (slider left) and 1 W10625068 (slider rt) and 1 WPW10347093 (ice container)"
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Potomac, MD 20854
Roberto I.
Job Details: 07/08/2022
"Replaced parts, all the burners tested ok. Collected $155"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Laurel, MD 20707
Alexander D.
Job Details: 07/08/2022
"cx complaint water pooling in bottom of unit sometime after cycle finishes. inspected unit and verified complaint. unit has good high loop in drain hose. ran diagnostics, f6e4 float switch open, f5e2 door stuck closed errors stored. ran test cycle everything seems to run correctly. only thing that makes sense is valve intermittently seeping. removed valve and found a lot of contruction debris in screen. flushed fill hose into sink to get any other debris out of fill hose before reconnecting to unit. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Richmond, VA 23224
John P.
Job Details: 07/08/2022
CX complaint unit not working checked unit found shift actuator separated from cam per pointer replaced actuator calibrated tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/08/2022
"cx complaint after last visit, water stopped, when pressing heard nothing, son played with measured fill and water started, found e2 returned found icemaker fill tube frozen cleared, possible switch issue, taped down switch for week , also gave cx pad incase, door has slight wave indent near switch location."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Potomac, MD 20854
Roberto I.
Job Details: 07/08/2022
All the new led module didn't fit in the liner holes. I had to trim the plastic on the back of all of them by using a blade. Installed all the modules and all the lights worked ok
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/08/2022
"installed inner glass per previous, tested all ops ok, collected $140 labor"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23228
Gill G.
Job Details: 07/08/2022
replaced heating element. tested. unit is working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHC319ESS06
Near Annapolis, MD 21403
Kevin P.
Job Details: 07/08/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not powering on, unplugged unit to check voltage and polarity at outlet which was good and once i plugged the unit back in it came right back on and is heating properly. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23229
Jerod R.
Job Details: 07/08/2022
"tested unit found unit had no stored codes , unit is functioning as it was designed unit runs through cycle flawlessly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 07/08/2022
"replaced icemaker and valve, tested icemaker is calling for water, advised cx wait 24 hours for ice production."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23669
Justin W.
Job Details: 07/08/2022
arrived to find no answer at door. called cx using vonage app. was informed cx was picking up daughter from norfolk airport and she was running late. when i advised i would not be able to return today cx informed me he was heading back. i informed him i could wait till 9:10. called office and documented what i was informed. called office and had Lauren call cx around 8:50. advised went straight to voicemail. waited till 9:10 before moving on. Blue arrived at 9:04 replaced motor and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Carl A.
Job Details: 07/08/2022
cx rescudle as tech needs to call techline and techline has close for the day; schdld next appmnt for 7/13 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Springfield, VA 22151
Christian C.
Job Details: 07/08/2022
Installed console and ui. Tested unit no errors. Ran through service cycle no issues. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Easton, MD 21601
Jonathon C.
Job Details: 07/08/2022
"cx complaint no power. tested unit, unable to verifiy complaint. found unit would nit start cycle due to bad lid lock. would not activate in diag and in normal operation, the screen says 'close lid to start.' ordering lid latch.; ordrng 1 W11394572 (latch)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Brandywine, MD 20613
Shane B.
Job Details: 07/08/2022
"cx complaint is the unit not washing. i checked for codes and found F2E1 stuck key, F6E1 low water. cleared codes, ran service cycle. unit filled, wash motor did not run. inspected control and found the connector to wash motor not plugged in all the way. once i pushed it in the wash motor started running. unit completed cycle. cx paid service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Mitchell H.
Job Details: 07/08/2022
cx complaint unit is not cooling at all. inspected unit and found compressor running and unit running at .23 amps. unit has SS leak. ordering compressor evap and drier. . ordering SS parts 3 ct on return visit.; ordrng 1 W11109499 (drier) and 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11578004 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ESO
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/08/2022
Cx complaint that the unit's oven and RR burner are not working. I inspected the unit and confirmed the complaint. I found the unit's RR switch and element are getting 243v but the element has a break. The bake element is getting 242v during the bake cycle but the bake element has damage as well. The unit will need a bake element and RR cooktop element. The cx does not want to fix the unit. I collected the service call fee by CC.; ordrng 1 W11171119 (RR element 163.18)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near New Providence, PA 17560
Justin L.
Job Details: 07/08/2022
Cx complaint unit having large flames and going out after conversion. Was able to access unit and found that the conversion wasnt done properly contacted techline and spoke to Kurt. Corrected the conversion and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23227
Gill G.
Job Details: 07/08/2022
cx complaint: unit is not draining. stored fault code F9E1(not draining) F9E2(drain motor electrical problem) found debris in drain pump that may have been binding impeller. removed debris. ran test cycle and found weak drain pump. replaced drain pump. replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed. collected for service call and labor.; used 1 w11537778 (heating element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Newport News, VA 23602
Justin W.
Job Details: 07/08/2022
"cx complaint water pressure low. checked unit to find filter head faulty. cx unsure of repair at this time. quoted cx filter head w11346623 "
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22310
Emmanuel R.
Job Details: 07/08/2022
"Cs unit doesnt work properly, found codes f1e1 acu faulire, Fae1 dispenser electrical fault, fae2 vent motor, f8e2 inlet water electrical fault , f9e2 drain motor electrical fault. Checked connections ok, rans test cycle. Unit is having a control issue, replaced control and retested. two codes came back fae2 vent motor and f8e2 inlet water valve. Ordering inlet water valve and vent motor to resolve issue.; ordrng 1 W11414073 (vent assy) and 1 W11545539 (vent gasket) and 1 W11434044 (inlet water valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mechanicsburg, PA 17055
Drew B.
Job Details: 07/08/2022
cx complaint that unit is not allowing any buttons being pressed. i disconnected the ui from acu still notjing will need the following parts call to rechd; ordrng 1 W11460908 (console 19@trb) and 1 W11460962 (housing ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Bel Air, MD 21015
Neil H.
Job Details: 07/08/2022
cx complaint fc has ice at the top of the fc gasket has gap heated gasket and now sealing completely.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Harrisburg, PA 17102
Drew B.
Job Details: 07/08/2022
cx had cancelled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Arlington, VA 22206
David J.
Job Details: 07/08/2022
Cx complaint water leaking in fridge. Inspected unit and found ice piled up in left bottom corner of freezer. Checked fill tune going to ice maker and found it was not all the way into ice maker. Adjusted fill tube. And tested Ive maker and made sure it did not leak. Cleaned freezer compartment of all old ice build up. Unit is now working as intended.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS3
Near Silver Spring, MD 20901
Justin S.
Job Details: 07/08/2022
cx says the unit is sometimes stopping mid cycle and when they restart the unit it is finishing the cycle. when the unit stops the unit hasnt heated and the red light doesnt come on. dont see any error codes in memory. ran the automatic test and the unit is filling washing draining and heating good. the unit finished the cycle without any error ocdes. ran the diagnostic cycle a second time with the no change. gave cx a quote to replace the control since all other things are working. cx does not wish to proceed at this time; ordrng 1 W10875442 (control(228.52))
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lorton, VA 22079
Demonte S.
Job Details: 07/08/2022
Inspected the unit. Found that the cx is saying that the Dryer has long Dry Times. I then started the Dryer. Checked the Dryer Vent with my Meter. Poor Drying . Checked the Vent out side of the house. Vent on the out side is completely blocked. Advised that the cx gets a certified Vent Cleaning Company. Any questions please check Sd Pictures.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/08/2022
came out to repalce the gearcase. disassembled the unit as needed. replaced all parts and tested operation. unit is running as designed.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, SC 29440
Jason T.
Job Details: 07/08/2022
"Cx complaint, all cooktop burners take a long time to cook-boil water, found all flames low. Called tech line and spoke Anthony to document findings REF # 7734062664. Advised to test the incoming gas pressure, required minimum 10' maximum 14' also ordering regulator Incase needed, advised cx she will be called to schedule a return visit, cx agreed.; ordrng 1 W11087445 (Gas Pressure Regulator) and 1 GasPressureTester (Gas Pressure Tester)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, VA 23518
Carl A.
Job Details: 07/08/2022
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL RANGE
Model KFID500ESS02
Near Greenbelt, MD 20770
Israel R.
Job Details: 07/08/2022
Customer complaint door handle is coming off. I removed the top oven door and tighten the screw. The unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDM3
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/08/2022
"cx complaint of unit not working ,checkedu nit to find the following error codes F7E1,F6E1,F6E4,found that the sump had quite working and board took out sump replaced both parts tested unit work parts that where needed 1/wpw10591570,1/w10906430,service call break down as follows service call 120.00parts 162.02shipping 15.00labor 110.00sub total 407.02tax 9.72grand total 416.74deposit 416.74"
We serviced a
WHIRLPOOL OVEN
Model GR563LXSS1
Near Glen Allen, VA 23059
Joseph D.
Job Details: 07/08/2022
cx complaint two large burner coils not working. confirmed complaint. two large burner coils were not working. inspected unit. found two large burner coils with failure in element. replaced both of those burner coils with new parts. two large burner coils now burning properly. Unit working properly. Replaced burner coils due to failure in burner coils. No continuity thru old burner coiils.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Newport News, VA 23608
Justin W.
Job Details: 07/08/2022
cx complaint unit not working. checked unit to find connector at motor backed off. reseated and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Cheltenham, MD 20623
Shane B.
Job Details: 07/08/2022
"complaint is the unit going off balance during every cycle. checked for codes and found F7E9 locked rotor, F2E1 stuck key. cleared codes, ran service cycle. unit completed cycle with no issues. pushed basket down and it sunk easily, bounced several times when i let go of it. suspension is worn. replaced with preIDed part. calibrated and tested unit. unit is working as designed. cx paid in full for repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Catonsville, MD 21228
Andrew H.
Job Details: 07/08/2022
"Customers complain as a unit is not cooling. Inspected unit check and I found you it has evaporator leak. I replaced compressor, coupler, dryer, and evaporator, I put unit into a 30-in vac and it held back for 15 minutes. I then filled the 5.00 Oz. Unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Leesburg, VA 20175
Carl R.
Job Details: 07/08/2022
"Washer is Dispensing Hot water even after changing the dial to a different water temperature setting. Looked at fault codes,f0e4,f0e5,f0e7. I performed a balance on DLMS, and found the hot and cold water is on wrong. Swapped hot and cold lines. Unit working properly. Nonpartisan needed"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Newport News, VA 23608
Justin W.
Job Details: 07/08/2022
replaced parts ordered tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Arlington, VA 22206
David J.
Job Details: 07/08/2022
Cx complaint heater element. Replaced heater element due to a code. Tested unit after install. Everything is working and no leaks. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Lancaster, PA 17601
Justin L.
Job Details: 07/08/2022
Cx complaint unit not finishing cycle and at one point over filled. Was able to access unit in maintenance shed and found F8E1 No fill long fill and F0E2 over suds. Ran tachometer verification test then automatic test. Unit passed both. Recalibrated and ran auto test again and unable to replicate the issue. Ran quick wash and unit filled then shut off and drained. Unit has a pressure system error. Will need harnesses and control and once in office will need to set return.; ordrng 1 W11417071 (lower harness) and 1 W11028053 (upper harness) and 1 W11481725 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near ,
Justin S.
Job Details: 07/08/2022
cx says the valve remained open during the cycle so much that they turned the water off at the wall. there is a f8e3(overflow) a f8e1(long fill) error codes in memory. ran the automatic test cycle and the unit is filling and during drain the unit remains filling. replaced the valve with pri id and ran the automatic test mode again. the unit is now shutting water off when the valve is not being used. water pressure does seem higher than normal but not registering on the cx well guage as high. the unit is now good
We serviced a
KITCHENAID OVEN
Model KEBC247VWH03
Near Silver Spring, MD 20902
Israel R.
Job Details: 07/08/2022
Installed new board and heaters. Unit is back to normal operations.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ05
Near Fairfax, VA 22030
Richard B.
Job Details: 07/08/2022
"CX complant. Water freezing in freezer. prior diagnosis found gasket torn . ice maker leaking , ordered valve, gasket , ice maker , pex tube and regulator. Installed all and tested unit. Dispensing fine, Advised CX to leave door gasket closed for two hiours, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ
Near Powhatan, VA 23139
Jerod R.
Job Details: 07/08/2022
"tested unit found gaps in door at top and bottom , liner is away from shell ordered new; ordrng 1 W11374241 (door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/08/2022
Cx complaint of unit freezing food in rc. Found thermistor reading 6k at 32f. Also found gasket torn. Will need to return for to change out gasket and thermistor.; ordrng 1 WPW10224292 (Harness)
We serviced a
JENNAIR ICE MAKER
Model JUIFN15HX00
Near Annapolis, MD 21405
Kevin P.
Job Details: 07/08/2022
cx caoncelled appointment he had somenone else come out and get the part faster and completed the repair already. job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poolesville, MD 20837
Julian H.
Job Details: 07/08/2022
replaced ui documented all we have done so far with TL signal fail b4 Tech gave me file # documented thru svc matters as well stay with CX thru when unit is adding water to the cycle using extra power option found that it adds little bit of water then is suppossed to add some more during cycle extra power is to threat stains not to add more water then CX tested without powe option and unit brought enough water and kept on washing working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Monkton, MD 21111
Bernard M.
Job Details: 07/08/2022
"Replaced tank, added detergent and found no leaks, while running test cycle found the dispenser assembly have a slight drip coming down on the left side of unit. Ordering dispenser assembly, once part is in contact cx to reschedule; ordrng 1 W11524105 (dispenser)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/08/2022
CX complaint about unit leaking no errors found removed back and try an auto test no leaks found then tested on deep water wash and no leaks foind that water on the floor travels from behind dryer found a humidity on basement floor and wall causing water to travel to under washer unit is working properly let CX know and showed him working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Millersville, MD 21108
Kevin P.
Job Details: 07/08/2022
"installed new dual valve, job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Alexandria, VA 22302
David J.
Job Details: 07/08/2022
Cx complaint unit not working. Replaced terminal block as stated by previous tech. Tested all burners and oven. Everything is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Darlington, MD 21034
Neil H.
Job Details: 07/08/2022
cx complaint ice maker leaking and the lights flicking replaced all and unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Bryans Road, MD 20616
Shawn D.
Job Details: 07/08/2022
cx complaint unit not draining all the way. inspected unit and had water above filter. checked for errors and had f6e4 ran service ccycle to find unit wont drain at all. vacumed out water checked pump seems good then found broken plate glass in line so removed it and retested still not draining looks to be more class in line and i cnt get it out so replaced line and etsted still not draining. cleared water again checked rear line to disposal and is clear. called mike and he had me check sump and its chewed up where pump is from the glass being in there so long. hooked vacume up to drain line under sink and drained unit while vacume is runnnign anf unit drainied good. tried agan now without vacume and unit is draining good now. ifomred cx if unti stops again it will need sump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near Lexington, VA 24450
Kyle A.
Job Details: 07/08/2022
Unit is cooling as designed. And icemaker is working as designed. But inlet line is leaking. Ordering hose.; ordrng 1 W11162040 (Water line)