Service History 689 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Myrtle Beach, South Carolina 29577

Jason T.

Job Details: 02/20/2023

"Cx complaint, no-cool installed parts, used coupler from van stock to complete the repair. Vacuumed and charged with 4.2 Oz. of R134A. Verified a frost pattern proper air flow, cooling-freezing, unit is working as designed.; used 1 W10913906 (COUPLER (CBE)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Bridgeville, Delaware 19933

Michael E.

Job Details: 02/18/2023

CX complaint: door dented. Inspected and verified complaint. I documented this in pics. Panel had already been delivered to CX so i installed it. One of tghe handle mounting studs snapped off instead of unscrewing. Ordering mounting stud and screw. Scheduled return visit for 2/24 AM; ordrng 1 W11157086 (stud) and 1 W10826179 (screw)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Bridgeville, Delaware 19933

Michael E.

Job Details: 02/18/2023

Upon testing unit i found motor is working properly. I found insufficient voltage which i traced back to terminal block. I found power cord overheated from loose connection at terminal block. Also wire melted on appliance side close to the terminal block. Ordereing terminal block wire set. CX will ned to be refunded for motor and also 15 shipping was charged twice so another 15 to be refunded minus the cost of the terminal block wire set at 63.11. 258.22+15=273.22-63.11=210.11 to be refunded. Scheduled return visit for 2/24 any time.; ordrng 1 279318 (terminal)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Greenwood, Delaware 19950

Michael E.

Job Details: 02/18/2023

"CX complaint: basket not turning. Tested and verified complaint. F2E1, F7E1 error codes. I found belt had come off pulley. When i turned motor, it was very rough anbd inconsistent resistance. Drive pulley is slipping also. Ordering drive pulley, drive belt and drive motor. Cannot reschedule due to NW part. RAC +1 year warranty; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Bridgeville, Delaware 19933

Michael E.

Job Details: 02/18/2023

"Replaced nthe gearcase, motor, capacitor, belt, sheild, washplate and valve as per previous diagnosis. Unit also needed a new drive pulley so i replaced that out of van stock. Calibrated, then tested unit and it is now working proeprly. Job is complete; ordrng 1 W10721967 (drive pulley Van Stock), used 1 W10721967 (drive pulley) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Silver Spring, Maryland 20906

Israel R.

Job Details: 02/18/2023

"Customer complaint unit is not spinning. I tested the unit and found the unit does not have an error code completed test. Ran a quick cycle and the unit started filling and the control turned off then turned on and then started filling and cut off. Ran a drain and sping and the unit started spinning but the lights were flickering. Then tub is hanging low needs suspension. Ordering control, Motor, shifter, capacitor and suspension.; ordrng 1 W10890624 (motor-drve) and 1 W11428524 (Capacitor) and 1 W11481722 (Actator) and 1 W11603810 (Control) and 1 W10780045 (suspension)"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Gaithersburg, Maryland 20878

Israel R.

Job Details: 02/18/2023

Customer complaint unit right rear burner never worked. I tested the unit and is not working. I pulled unit out and found the wire came off and grounding to chassis. i reseatefd and is nothiong not geting powwe the short damaged the switch. Ordering burner and switch. Call customer wehn part is available.; ordrng 1 W10823727 (elmnt-surf) and 1 W10857622 (switch-inf)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Seaford, Delaware 19973

Michael E.

Job Details: 02/18/2023

Replaced control as per previous diagnosis. Tested unit and now am getting more normal display but fading in and out and sometimes just showing a 1. Voltage into control is 125 vac and we are getting 10vdc and 6 vdc into UI. Unit is running cycle now but UI is fading in and out still. Ordeering UI and UI jumper. Also ordering left 3rd tier mount assembly and this part is not covered so CX is purchasing this. CX paid 14.00 in cash for part. Cannot reschedule due to SO part.; ordrng 1 W11627526 (UI harness) and 1 W11505225 (UI) and 1 W11662340 (left 3rd level mount assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Newark, Delaware 19713

Frederick R.

Job Details: 02/18/2023

Tested unit before making repairs and found spigot was not dripping. Found IM dripping from ice build up from intermitent operation. Tooke entire IM assembly apart and tested each component and narrowed issue to be either the IM not calling for water or the switch. Tried to jump the valave and it worked 2 times and water leaked all inside door down to dispensing area and then it stopped working all together. Ordering IM and upper switch. Deducted $84.57 for spigot return from CX parts. CX paid $127.97 for IM and switch. Cannot reschedule at this time due to part availability; ordrng 1 WPW10251076 (icemaker) and 1 W11123943 (switch) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Alexandria, Virginia 22301

David J.

Job Details: 02/18/2023

Cx complaint no water at dispenser or ice being produced. Inspected unit and tested found this is the case. Started to make sure the water was on. Down in basement water line is an old T valve in ceiling. Worked valve to make sure no clogs. Loosened line and had water coming out. Removed filter and tested here the valve turn on but no movement of water. Pulled unit out and inspected valves. Both connected correctly and powering on but dual valve sounded weak. Unit was working fine one day and then stopped. Ordering both valves and filter head in case. That way next job is complete. Scheduled follow up ; ordrng 1 WPW10341320 (Dual valve) and 1 W11512399 (Inlet valve) and 1 WPW10394053 (Filter head)

We serviced a

MAYTAG WASHER

Model MHW6000AW

Near Falls Church, Virginia 22046

David J.

Job Details: 02/18/2023

CX stated that she tried to call the office on Friday and nobody answered. Arrive today and knocked on the door and had no answer. Tried to call Office but nobody answered. I called customer myself and spoke with her and she will not be at her home until after 2 PM. Customer will have to reschedule.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WGTLV27HW2

Near Baltimore, Maryland 21210

Emmanuel R.

Job Details: 02/18/2023

"I disassembled unit to find the black gas pipe is the wrong shape and wont line up with the hole on the back panel. I tried removing old gas pipe but it destroyed the gas valve and it wont come off. Reordering gas burner kit. The old pipe has a s-shape to it the new has a L-shape with a flexible gas line attached. It wont fit. I put the unit back together but its not 100%. together; ordrng 1 279726 (burner-gas) and 1 looklook (burner assy is not fitting , black gas pipe is the wrong shape and hitting the back panel not lining up with hole. We need the s-shaped burner kit without the flexible hose.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, Maryland 21214

Emmanuel R.

Job Details: 02/18/2023

"I accidently ordered wrong part, control board W11546690. Reorder part.; ordrng 1 W11546690 (control)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Pasadena, Maryland 21122

Emmanuel R.

Job Details: 02/18/2023

"Cs top shelf is not staying up while unloaded, confirmed complaint. I found the bracket on left side of the top shelf is defragmented and wrapped so it wont clip on and stay on. Not broken ,just deformed. Once you put the glass up , it falls everytime. Unit need the LH shelf bracket. Ordering bracket. Parts in stoke customer will call in when the office opens up.; ordrng 1 WPW10468555 (track)"

We serviced a

WHIRLPOOL FREEZER

Model KBSD708MPS00

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 02/18/2023

"Cx complaint, slow ice production, ice-frost in the freezer liner cabinet. Found icemaker stuck in harvest mode, IR Emitter not reading sensor, verified vac voltage, cabinet liner air leak. Advised cx parts on order, direct ship to his house and contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11629974 (emitter-control) and 1 W11629974 (receiver-control) and 1 W11626124 (icemaker) and 3 482338 (adhesive)s"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 02/18/2023

"Arrived on-site, advised unit out of warranty...$120.00 service call, cx refused contacting Whirlpool for a parts-lbor authorization.; saved tckt"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 02/18/2023

"Cx complaint, center burner flame goes out during use, alson left rear burner does not operate properly when cooking, flame goes out, veriified during operation. Ordering manifold for return visit, advised cx direct ship to his house, contact VIA dispatch to schedule a return visit once part is received, cx agreed.; ordrng 1 W10594397 (manifold)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Little River, South Carolina 29566

Jason T.

Job Details: 02/18/2023

"Cx complaint, no-cool found fridge-freezer temperature at 72 degrees, tetsed all circuits, found compressor locked 121 vac at the compressor. Tested the high side, found filter drier pellets discolored, indicating a sealed system contamination, pics on SD. Tech needs to contact Tech Line in reference to the unit, cx will be contacted within 3 to 5 business dayscx agreed.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Myrtle Beach, South Carolina 29575

Jason T.

Job Details: 02/18/2023

"Cx complaint, will not spin at the end a wash cycle, no error codes, found motor capcitor out of resistance range, also drive motor slipping during manual agitation test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11395618 (CAPACITOR JT VS) and 1 W10890624 (motor-drve JT VS) and 1 LOOK (LOOK), used 1 W11395618 (CAPACITOR), and 1 W10890624 (DRIVE-MOTOR) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Myrtle Beach, South Carolina 29577

Jason T.

Job Details: 02/18/2023

"Cx complaint, intermittent gas smell when in use, found gas valve leaking, installed from van stock. Tested for leaks and verified all unit functions, working as designed.; ordrng 1 W11449506 (GAS-VALVE) and 1 LOOK (LOOK), used 1 W11449506 (GAS VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near ,

Michael E.

Job Details: 02/18/2023

"Replaced both doors as per previous diagnosis. On final inspection, CX noticed a dent in the FC door. I documented this in pics. I replaced the nameplate from van stock. Reordering FC door and nameplate. Cannot reschedule due to Direct to CX shipping; ordrng 2 W11178521 (nameplate)s and 1 LW10638683 (dor-fip reorder), used 1 W11178521 (nameplate) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Norfolk, Virginia 23502

Austin D.

Job Details: 02/18/2023

cannot locate the unit. checked all in the back. the back room is in need of some organizing before we return. let my office tech know and she emailed Lauren.; saved tckt

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, Virginia 23325

Austin D.

Job Details: 02/18/2023

"came out to resolvd the issue with the unit. disassembled the unit as needed. replaced all parts and tested the unit. unit still loud during operatrion. no oil signs from gearcase. ordering the drive pulley, motor, actuator, etc. will return once the parts come in. left unit unplugged.; ordrng 1 W11222082 (motor) and 1 W11213879 (belt) and 1 W11212745 (actuator) and 1 W11227944 (capacitor) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Seaford, Delaware 19973

Michael E.

Job Details: 02/18/2023

"CX complaint: no cool. Tested and verified complaint. Compressor when plugged in after over a day unplugged, shot up to 21 amps, then dropped to 9 amps, then shut off. Called TF. Ordering compressor, loc rings, coujpler, drier 2 count and SS tech needed. Cannot reschedule due to SS tech needed.; ordrng 1 W11370574 (compressor) and 1 W11504415 (loc ring) and 1 W11504431 (loc ring) and 1 W11506619 (loc ring) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Rockville, Maryland 20851

Israel R.

Job Details: 02/18/2023

Old board had a F8E1 Installed control and tested seem ton be working but ordering valve as well. And the unit is doins the same thing it just fills all the way andd does not go thru the test cycle and the drain pump is not staying on long enough. Customer stated that all this happends when we replace the latch. ORdering lartch and valve. Call customer for sooner appointment. parts in stock.; ordrng 1 W11595805 (Valve) and 1 W11394572 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Rockville, Maryland 20852

Israel R.

Job Details: 02/18/2023

Customer complaint unit is brand new and just delivered and manufacturing date of 9/22. I inspected unit and found the unit is not cooling is barely cold about 55 degrees in the refrigerator and is not overfrosting and fans is working. I found the compressor is really hot and when it came on is making loud noises. Unit needs new compressor. Ordering compressor and dryer. Call custoemr when parts are available.; ordrng 1 W11557671 (Compressor) and 1 W11504415 (coupler) and 1 W11504431 (Coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Kensington, Maryland 20895

Israel R.

Job Details: 02/18/2023

F8E3. Over flow condition. Ran test cycle and completed check for debry in pump and is clear. Ran a quick cycle and the unit started filling and never stopped filling. But on test cycle the valves are turning on and off when the control send the signal. I follow test 7 and checked the hose and is not kink or damaged. I tested wires and I am getting continuity. Check voltage and is gettin 5vDC from the board. TEchsheet calls to replace the water level sensor. Owes 110.; ordrng 1 W11316246 (switch-wl 104.61)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Rockville, Maryland 20852

Israel R.

Job Details: 02/18/2023

Customer complaint unit ice maker is not stopping making ice and keeps falling out of the bin. And the bin has a opening that ice fall out of too. I found ice all over and the arm is in place. I ther eis an opening on the from drawer but it seems like is designed like that. Custoemr is not happy about it. Ordering ice maker and ice bin maybe is better or updated. Call customer when part is available.; ordrng 1 W11397192 (Ice maker) and 1 W10626679 (pan-ice)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW1

Near Alexandria, Virginia 22311

David J.

Job Details: 02/18/2023

Arrived to address and its the leasing office. Spoke out front desk and was told maintenance is not here. This unit is stated its at leasing office but they said there is no unit here. Will have maintenance call and give better direction and time. ; ordrng 1 Look (Look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM02

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 02/18/2023

"cx complaint not cooling, found both compartments room temp, fans and compressor running, .6 amp draw no frost pattern, sealed system leak, ordering compressor, FC evap ,drier... 3 count sealed system.....parts + labor 5 year CBE; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt148fzdm04

Near Suffolk, Virginia 23435

Austin D.

Job Details: 02/18/2023

cx complaint the unit is not making ice as fast as it should. checked the unit and found the ice bin mainly full. tested ice production and unit passed. temps were 36 in fridge and 5 in freezer. ordering ice maker due to an intermitten issue. other than that found no issues with the unit. will return once the part comes in. office will call to reschedule.; ordrng 1 W11517113 (ice maker kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rockville, Maryland 20852

Israel R.

Job Details: 02/18/2023

F8E1 lo flo. Customer complaint unit is not starting. I tested the unit and found the unit is not filling with cold water and the suspension is weak. I found the water vavle at the wall does not have water pressure cx is calling plumber and the washer has a weak suspension. 44 at tribles.; ordrng 1 W11130362 (suspension)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Bethesda, Maryland 20814

Israel R.

Job Details: 02/18/2023

I was schedule to go to this call but i dont have part. and dont have a 2nd tech. Called the customer and he said he does not have the parts so i cant fix the unit. Please make sure we are scheduling this call correctly.; ordrng 1 look (look)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Felton, Delaware 19943

Frederick R.

Job Details: 02/18/2023

Replaced motor and blower wheel per prior diagnosis.. Tested unit after repair and it is working properly. While testing unit I found the UI console would only work intermitently. Ordering fascia. Cannot reschedule at this time due to FBO part; ordrng 1 W11626080 (fascia)

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHV00

Near Felton, Delaware 19943

Frederick R.

Job Details: 02/18/2023

CX complaint is doors not lining up. Inspected unit and found right cam and hinges are defective and causes door to fall off hinge. Ordering both hinges and cam. Cannot reschedule at this time due to part availabilty; ordrng 1 W11568758 (hinge) and 1 W11311416 (hinge-door) and 1 W11311686 (cam)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Suffolk, Virginia 23434

Austin D.

Job Details: 02/18/2023

cx complaint the unit has a damaged knob. checked unit and found the left rear knob is defective and will not be able to select the correct temp unless replaced. ordering a new knob. will return once the parrt comes in.; ordrng 1 W11158169 (knob)

We serviced a

WHIRLPOOL WASHER

Model mvwx655dw0

Near Clayton, Delaware 19938

Frederick R.

Job Details: 02/18/2023

Replaced motor per prior diagnosis. Motor was CBE. Caollected labor of $45.92 by CC from CX. Calibrated and retested unit after repair and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WGD9150WW0

Near Baltimore, Maryland 21230

Emmanuel R.

Job Details: 02/18/2023

"Replaced burner kit, tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Christiana, Delaware 19702

Frederick R.

Job Details: 02/18/2023

CX complaint is WM trips breaker. Inspected/tested and found washer GFCI outlet. I pulled amp draw on all cycles and it would spike at about 7a and settle to around 3.5 in any sin fuction. Could not get breaker to trip. CX stated that when plugging unit into a regular outlet that there are no issues and the breaker does not trip. Informed CX to seek help of an electrician. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL OVEN

Model JDRP548HL01

Near Gaithersburg, Maryland 20878

Israel R.

Job Details: 02/18/2023

Custoemr complaint unit oven is cooking too hot. Customer stated that she was cooking and what she was cooking it was done 5 min before and she states that that means is running hot. And she is a baker and she knows something is wrong. I ran a bake cycle and tested to 350. Unit heated to 350 and first cycle got to 359 and the lowest 325 and the highest got to 365 and the unit is about 5 degrees bellow i could not find how to calibrate the ovven but the unit is around the set temp so is good.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Newark, Delaware 19711

Frederick R.

Job Details: 02/18/2023

Replaced range LCX control board per prior techs diagnosis. Tested unit after repair ad it is now working properly. Both bake and broil ignite. Just for note CX has unit plugged into a surge protector because he doesnt have outlet near back of oven. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gaithersburg, Maryland 20878

Israel R.

Job Details: 02/18/2023

Customer stated at the door that she texted back to the office that they dont need service the ice maker started working. And teher is ice in the bin. Unit is calling back if they have issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newark, Delaware 19713

Frederick R.

Job Details: 02/18/2023

Replaced FC lED per prior techs diagnosis. Unit is now repaird and is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ02

Near Catonsville, Maryland 21228

Robert L.

Job Details: 02/18/2023

"cx complaint couldnt remove ice bin and other concerns, removed bin, greased sides for easier removal for cx, showed icemaker fuctions , instructed filter replacement, RC loading, temp settings. tested all ops ok....CI<30days"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Michael E.

Job Details: 02/18/2023

"CX complaint, still not cooling properly. Evap is frosting up again. I replaced control. If problem persists, please preID W11609465 evap harness and heater W11650661 (just in case). Evap harness was showing 1 left on system so may be BO and heater is SO. Unit seems to be working properly. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Alexandria, Virginia 22301

David J.

Job Details: 02/18/2023

Cx complaint unit not making ice. Inspected unit and found error e5 on ice maker running test 56. Powered unit down and removed ice maker. Replaced ice maker and heater tube as stated by previous tech. Next replaced user interface. Powered unit back on and turned cooling on. Ran test 56 now have E0 no errors. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model KBHS109BSS00

Near Alexandria, Virginia 22301

David J.

Job Details: 02/18/2023

Cx complaint unit had error code and bulb was out. After previous tech he had stated unit needed a new bulb and acu. Removed unit and lid. Power was turned off. Removed control and replaced bulb. Installed new control. Turned power on and tested unit. Tested with wet paper Towel. Unit heats and light bulb comes on. Unit is now working as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM804KPS0

Near Arlington, Virginia 22205

David J.

Job Details: 02/18/2023

Cx complaint wont wash. Last tech stated unit needed a sump and motor. Arrived today and found unit wont run. Removed unit and cut power. Replaced sump and cleaned all parts to make sure you worked properly. Reinstalled all parts and tested unit outside of cabinet. Checked for leaks and found none. Ran high temp cycle with white vinegar. Placed unit back in cabinet. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model KMHP519ESS0

Near Baltimore, Maryland 21212

Emmanuel R.

Job Details: 02/18/2023

Replaced magnetron and tested unit. Unit is now working properly. Collected $110 for labor.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 02/18/2023

"installed main control per previous, recalibrated and tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW4

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 02/18/2023

"Arrived on site, after a few minutes, cx advised to cancel the service call."

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Arlington, Virginia 22204

David J.

Job Details: 02/18/2023

Cx complaint ice maker is not working. After previous techs visit found fill tube frozen. Arrived today and found a few cubes in bin. Removed ice maker and and found ice chips in fill tube. Replaced heater. Re installed ice maker and checked for error codes. Had none. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near Virginia Beach, Virginia 23452

Austin D.

Job Details: 02/18/2023

came out to resolve the issue with the unit. disassembled as needed. replaced all parts and tested operation. unit is running as designed.

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Virginia Beach, Virginia 23452

Austin D.

Job Details: 02/18/2023

replaced all switched and tested operation. unit is shuttting down when reaching temp and is staying off when in off position. unit is good to go.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Norfolk, Virginia 23518

Austin D.

Job Details: 02/18/2023

upon arrival i was told by the manager that the manufacturer had sent him the parts and he already installed them. asked if he wanted me to look at it and he advised me it is no longer here. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Columbia, Maryland 21044

Robert L.

Job Details: 02/18/2023

"cx complaint no power, foudn no voltage at control, found no voltage in jbox (0v black to white and 0v black to ground), reset breaker #7(dishwasher) and #19-20 (appliances) still no voltage, cx recently had remodel due to fire, will contact electrician."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Millsboro, Delaware 19966

Michael E.

Job Details: 02/18/2023

"Replaced the gearcase, drive pulley, drive belt and pulley sheild as poer previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HS0

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 02/18/2023

"installed orifice, burner head, trim and handle per previous, tested all ops ok, unit needs to be cleaned better"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Alexandria, Virginia 22312

David J.

Job Details: 02/18/2023

"CX complaint smells something burning. After previous text visit, he could not find a smell but ordered parts to replace just in case it was something that he could possibly not smell. Arrived today and speaking with customer he stated he had spoke with Maytag and they are doing a dead on arrival and coming to pick the unit up and giving the customer his money back, no work was done at this job job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 02/18/2023

"installed door gasket per previous, heat treated..., temps RC 39, FC 2, deli area 38 at arrival, no more freezering in RC."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Dover, Delaware 19904

Frederick R.

Job Details: 02/18/2023

Replaced IM solenoid per prior techs diagnosis. Tested unit after repair and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Myrtle Beach, South Carolina 29577

Jason T.

Job Details: 02/18/2023

"Cx complaint, rinse aid not dispensing, found dispenser not working properly, verified vac voltage. Installed dispenser from van stock, calibrated and tested unit...working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 02/17/2023

"Replaced cntrl elec. restart the power and now the drive turns on but when i press the start button the drive makes a popping sound and smells like burning, i inspected the drive again and found a burnt on L1 connector on the main board.. cks power again, 120vac on temrinal block, ok. re-order cntrl board, main harness and pump; ordrng 1 w11497943 (drain pump) and 1 w11462459 (cntrl elec) and 1 w11568793 (main harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Murrells Inlet, South Carolina 29576

Rolf K.

Job Details: 02/17/2023

Cx states no cool. Found bad compressor. Ordered new compressor and drier. Covered under 5yr warranty.; ordrng 1 W10507884 (compressor) and 1 W10177049 (drier)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Hume, Virginia 22639

Daniel J.

Job Details: 02/17/2023

left front right front not working replaced left front burner head and light front and right front burner caps no change adjusted heads no change was able to get them to ignite but after a few clicks ordering burner heads and ignitors if tunred slowly burners ignite; ordrng 2 W11573760 (ignitors)s and 2 w11344538 (heads)s

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Manchester, Maryland 21102

Drew B.

Job Details: 02/17/2023

Arrived foudn the condenser will need replaced as well to achieve complete ss repair. and amongst doing so replaced ui/control and inverter left pluged in to verify complete no cool with compressor now running. and amongst doing so cx is calling JA about contuined issues.; ordrng 1 W11592010 (compressor) and 1 W11548259 (condsener) and 1 4COUNT (4 COUNT) and 1 LOOK (LOOK) and 1 SSTCH (SSTECH)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 02/17/2023

"Cx complaint unit is not working properly inspected unit found terminal block blown unit will need new terminal block. Cx states she will call into to pay remaining total paid 120.00 service call ; ordrng 1 WP3397659 (block-term), rqstng P&A on 1 279393 (Terminal kit)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Conway, South Carolina 29526

Jason T.

Job Details: 02/17/2023

"Arrived on-site, found production date October 2021 Unit is out of warranty....spoke with April @ Customer Support. Cx advised unit was installed March 2022. Issue goods date 02-22-22 Purchase Date 03/17/22. Cx complaint, lower cavity light not working, verified vac voltage at the socket, bulb not operating, installed 40 watt bulb from van stock, verified all unit functions for proper operation.,.working as designed.; ordrng 1 8206232A (lamp 40 watt JT VS) and 1 LOOK (LOOK), used 1 8206232A (LAMP 40 WATT) from stock"

We serviced a

JENNAIR MICROWAVE

Model JMV8208WS1

Near Washington, District of Columbia 20005

Brian F.

Job Details: 02/17/2023

"Cx states mw vent cover broken, inspected and confirmed brackets that hold cover on are broken. Ordering new vent cover.; ordrng 1 W10310711 (grill-vent)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Hedgesville, West Virginia 25427

Ken M.

Job Details: 02/17/2023

Customer complaint is that ice production is slow. Confirmed ice maker is not making as much ice as it should be. Ice maker cycled and it cycles and fills properly. Checked compartment temperature and found the freezer is cold enough for ice production to be normal. Suspect an issue with the ice maker thermistor. Ordering ice maker.; ordrng 1 W11546935 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Odenton, Maryland 21113

Andrew H.

Job Details: 02/17/2023

Customer complaint is a unit's Iceman cannot be removed and was making a grinding sound. You need is not making grinding sound at this time but I found Iceman extremely hard to remove. I had to bang on the front side and side of the Iceman and when pressing the button is very difficult. The button is jammed and defective. Unit will need new icebin. Ordering part. Part in stock at tribbles.; ordrng 1 W11185686 (Ice bin)

We serviced a

MAYTAG WASHER

Model MVWB300WQ1

Near Reading, Pennsylvania 19610

Cody H.

Job Details: 02/17/2023

"CX complains unit has oil spraying out from under unit. Inspected under unit and found bearing spray on under side of unit, as well as on the rotor and stator. Unit will need outter tub, hub, rotor, and stator for return visit. Was able to remove washplate, so unit should be accessible for return. Return to be set up by office when approved by 3rd party and all parts arrive.; ordrng 6 WP8533953 (hub screw)s and 1 W10820039 (hub) and 1 W10193886 (outter tub) and 1 WPW10419333 (stator) and 1 WP8557836 (stator plate) and 1 280146 (rotor)"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Washington, District of Columbia 20001

Brian F.

Job Details: 02/17/2023

"Cx states unit gives low flow error. Entered diagnostic mode F8E1 (low flow) error saved. Ran quick service cycle, no water entering drum from cold valves, hot valve is working. Valve filter was clean, no kinks in supply hose. Stacked washer dryer, called office scheduled 2 tech for 2/21. Cx PIF.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mineral, Virginia 23117

Eric F.

Job Details: 02/17/2023

"Confirmed cx complaint unit F6E1 error code. Found UI panel separating, water getting under inlay causing damage to UI and primary control. Ordering UI panel, will use pre-id'd parts on return.; ordrng 1 W11460908 (panel UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Zion Crossroads, Virginia 22942

Eric F.

Job Details: 02/17/2023

"Confirmed cx complaint ice not dispensing. Found auger coupling on ice bin non functional, not turning. Ordering ice bin. Part can be put in/taken out by customer, please send bin directly to Cx as they do not need a tech to put it in the unit.; ordrng 1 W11347840 (Ice Bin) and 1 look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 02/17/2023

"cx complaint unit not making ice, checked unit found fc temp at -1, fill tube frozen, found open heater in door, heater not servicable, ordering door for repair, advised cx to contact office upon delivery.; ordrng 1 LW11026425 (fc door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Chesterfield, Virginia 23832

John P.

Job Details: 02/17/2023

CX complaint unit not keeping things frozen in fr. Called techline talked to Butch said to replace thermistor and seal around cabinet with silicone.Fr 14 Ff 38; ordrng 1 W11438736 (Thermistor) and 1 W11384469 (Switch) and 1 WP482338 (Silicone)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSS26C4XXF03

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 02/17/2023

"Cx complaint is that the unit is not cooling in either section. Upon arrival I ran test 3 and found that the fan is functioning as well as the damper. I found that the unit has no frost pattern. I found that the compressor was running loudly and was hot. I attempted to call a ss tech to verify. I am ordering the SS repair with compressor, drier and evap. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Filter Drier) and 1 WP2188822 (Evap)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 02/17/2023

"CX complaint is that the unti will not start a wash cycle. I foun d that the the utni has a F7E4 and a F7E3 error code. I was able to clear the codes and run a test cycle. Unit completed test cycle with out issues. I then attempted a recalibration and unit would not complete the calibration. I stope cycle and found the unit to not respeond to manuel agitation cycles nor complete a 2nd auto test or recal. I inspected the control / harness . nad run cap. I found no phyical concerns. I am ordering 1 run cap (W11395618), 1 harness (W11590868) and 1 control board (W11567712) per Technical Service Pointer #: W11632927.; ordrng 1 W11395618 (run cap) and 1 W11567712 (control board.) and 1 W11590868 (harness)"

We serviced a

KITCHENAID RANGE

Model KGSS907SWH03

Near Joppatowne, Maryland 21085

Neil H.

Job Details: 02/17/2023

"CX WANTS TO TALK WITH HIS WIFE ABOUT THEM REPLACING THE UNIT WILL CALL IF THEY DECIDE TO REPLACE THE IGNITOR FROM US MODULE AND HARNESS 443.76 TOTAL REPLACED THE IGNITOR CAME ON LITE KEEP CLICKING AND NOW MODULE IS FRIED FROM THE PART HE GOT ONLINE NOT FROM US.; ordrng 1 WP9762904 (Wiring Harness Parts, Harness, Bake/broil Ignitor) and 1 WPW10331686 (Whirlpool Range Spark Module) and 1 WP9760229 (elctr-kit)"

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC1

Near Washington, District of Columbia 20024

Brian F.

Job Details: 02/17/2023

"Cx states unit will not start cycle, tested and confirmed. Entered diagnostic mode, found motor not spinning tub, tub spins freely, can hear relay clicking on and off attempting to drive the motor. Unit is a stcked washer dryer, will need second tech to unstack dryer.; ordrng 1 W11314361 (rotor) and 1 W11354541 (stator) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HC2

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 02/17/2023

"Cx complains about an error code f2e2 isnpected unit, power ck sok, 240vac, all connections on mian board and ui cks ok, faulty console .. order part; ordrng 1 w11419059 (console)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Potomac, Maryland 20854

Julian H.

Job Details: 02/17/2023

replaced tub ring went to test for leak as soon as I plugged unit heard a pop sound from control nothing responding just filling & draining not moving motor checked harness looked fine need parts shifter will be use on return; ordrng 1 W11411581 (ctrl elec) and 1 W11227944 (capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Catonsville, Maryland 21228

Robert L.

Job Details: 02/17/2023

"upon arrival inspected door and found large dent, cx missed when inspection, reordering Fc door white, will use fitting on return, still needs 2 techs; ordrng 1 w11572303 (FC door white) and 1 look (look)"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS3

Near Laurel, Maryland 20724

Israel R.

Job Details: 02/17/2023

Customer complaint unit gives door error ramdonly. The unit is working today but is very intermitten problem. I ran a few test and i could not replicate the issue but the custoemr had a video and teh door closes hits start and says door close and then he said he has to wait like 6 hours and then it works. Ordering interlocks upper and lower. 1 and 2 atr tribles. Call customer when parts are available.; ordrng 1 W11252186 (interlock) and 1 W11252187 (Interlock)

We serviced a

WHIRLPOOL RANGE

Model MVW6200KW0

Near Owings, Maryland 20736

Shane B.

Job Details: 02/17/2023

"cx complaint is the unit not finishing cycles and filling to the very top with water even when empty. found F0E3 overload, F7E6 motor circut open, F7E7 unable to reach RPM, F7E1 tach signal missing. cleared codes, ran service cycle. entire basket turned during agitation. i found the actuator is broken. i cleared the pressure hose and started a quick wash cycle. unit made a clicking noise when starting the cycle. only thing moving was the acutator. cleaned cam and stretched the spings slightly. tested again. unit is workign as designed. cx paid in full.; ordrng 1 W10913953 (actuator VS SB), used 1 W10913953 (acutator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hertford, North Carolina 27944

Austin D.

Job Details: 02/17/2023

"cx complaint the unit is not turning on. checked the unit and found that the drain pump wire connector was unseated from pump. reseated connector. also found that the lid lock was not locking when sent proper votlage. therefore, i replaced the lid lock and tested operation. unit is running as desigend.; ordrng 1 w11513248 (lid lcok ar vs), used 1 w11513248 (lid lock ar vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Chesterfield, Virginia 23832

Chris B.

Job Details: 02/17/2023

cx comp unit will not cool insp unit conf cx comp found on test 3 evap fan motor not running unit will need evap fan motor collected 120 sc cc cx owes 15 ship 126.87 part 110 labor 7.61 tax total to be collceted 379.48 cx deposite of 120 cx owes 259.48; ordrng 1 W11224591 (fan motor)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Lewes, Delaware 19958

Frederick R.

Job Details: 02/17/2023

"CX complaint is WM loud noise in spin. Inspected/tested and found pulley had come loose and eaten through shield with belt. Replaced belt prom pre-id. Replaced splutch and shield from VS. Calibrated unit and retested. WM now working properly. Job is complete; ordrng 1 W10721967 (drive pulley(FR VS)) and 1 W11409708 (shield (FR VS)), used 1 W10721967 (splutch (FR VS)), and 1 W11409708 (shield (FR VS)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 02/17/2023

Customers complaint is no heat. Found error F7E1 for no heat. Ran diagnostics and unit still didnt heat but it only gave me a fill valve electrical problem error. Unit is filling and washing fine though. NTO control and heater.; ordrng 1 W11306302 (control) and 1 W10518394 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Georgetown, Delaware 19947

Michael E.

Job Details: 02/17/2023

CX complaint: ice is clear and sometimes hollow inside. Inspected and verified complaint. I found FC temp at 4 degrees but control is at max cool setting. RC temps look good. Ordering FC evap harness and FC thermistor. Scheduled return visit for 2/27 any time; ordrng 1 W10316760 (thermistor) and 1 W11524653 (evap harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Henrico, Virginia 23231

Chris B.

Job Details: 02/17/2023

replaced valve tested unit found when in high spin can hear loud schreching sound insp splutch and belt and drum unit will need gear case; ordrng 1 W11454741 (gear case) and 1 W10721967 (splutch) and 1 WPW10006384 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Conway, South Carolina 29526

Jason T.

Job Details: 02/17/2023

"Cx complaint, no ice production, tested all circuits verified vac at the harness, icemaker stuck in harvest mode. Installed icemaker from van stock, verified fill-harvest...working as designed.; ordrng 1 W11546935 (ICEMAKER JT VS) and 1 LOOK (LOOK), used 1 W11546935 (ICENAKER) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Little River, South Carolina 29566

Jason T.

Job Details: 02/17/2023

"Cx complaint, loud noises during the cycle, also the cabinet does not sit properly. Inspected the unit and found right side cabinet offset from the bottom frame, also lower feet do not align properly with the cabinet. Ordering parts for the return visit, direct ship to her house, advised cx to contact VIA dispatch to schedule once all parts are received, cx agreed.; ordrng 1 W11233548 (panel) and 4 49621 (foot)s"

We serviced a

WHIRLPOOL DISHWASHER

Model IUD8500BX1

Near Washington, District of Columbia 20009

Roberto I.

Job Details: 02/17/2023

"Cx complaint water leak from the bottom.Ran a cycle, found the diverter seal leaking. quoted repair $515.99 with %125 labor for sump/motor assy WPW10455260 replacement. Cx declined. Collected $127.20; ordrng 1 WPW10455260 (sump/motor assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Potomac, Maryland 20854

Julian H.

Job Details: 02/17/2023

CX complaint about unit not spinning well when on a heavy load always has to rebalanced & run it twice inspected & found suspension not bouncing back when I pushed down on it no errors on the system went to the back found a slow leak from valve 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11130362 (suspension) and 1 W11038689 (valve)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Potomac, Maryland 20854

Julian H.

Job Details: 02/17/2023

"CX complaint about unit not heating confirmed power 240vac then went to outside good airflow open back & found a bad thermal cut off & heater replaced both from pried & VS tested & working; ordrng 1 279816 (thermal cut off hi FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 279816 (thermal cut off FOR RESTOCK JH VS) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDB03

Near Poquoson, Virginia 23662

Justin W.

Job Details: 02/17/2023

"cx complaint food freezing in rc. checked unit to find temps at 0.4fc and 32-42 in rc. 32 at bottom and closer you get to the top it is 42. thermistor read 5.2k ohms in defrost and 18.37 k prior to defrost. called techline spoke to unknown person. i could hear breathing and them drinking a beverage held out until they disconnected called back to techline got disconnected. called techline a third time spoke to Liam sr 7735754940 advised to order compressor, and evaporator.; ordrng 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11562258 (evap)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Woodbridge, Virginia 22191

Demonte S.

Job Details: 02/17/2023

Installed User Interface & Console. Door Panel arrived Damaged. Reordering Door Panel. ; ordrng 1 W11461694 (PANEL)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Potomac, Maryland 20854

Julian H.

Job Details: 02/17/2023

CX complaint about unit not cooling @ all found both cavities @ room temp checked evap frost pattern very little & evap wet went to the back compressor on all the time no signs of dye anywhere unit has a leak on sealed sys P&L covered per entitlement for 5 &10 yrs schedule w office evap on office stock everything else @ tribles 3 COUNTS SEALED SYS JOB COLLECTED SVC CALL THRU APP; ordrng 1 WPW10143759 (dryer CBE) and 1 W10507884 (compressor CBE) and 1 W11256565 (evaporator CBE) and 1 WP978025 (valve CBE) and 1 LOOK (LOOK)

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