replaced all parts tested unit works as designed

"Cx complaint, rinse aid not dispensing, found dispenser not working properly, verified vac voltage. Installed dispenser from van stock, calibrated and tested unit...working as designed."

Replaced IM solenoid per prior techs diagnosis. Tested unit after repair and it is now working properly. Job is complete

"installed door gasket per previous, heat treated..., temps RC 39, FC 2, deli area 38 at arrival, no more freezering in RC."

"CX complaint smells something burning. After previous text visit, he could not find a smell but ordered parts to replace just in case it was something that he could possibly not smell. Arrived today and speaking with customer he stated he had spoke with Maytag and they are doing a dead on arrival and coming to pick the unit up and giving the customer his money back, no work was done at this job job complete"

"installed orifice, burner head, trim and handle per previous, tested all ops ok, unit needs to be cleaned better"

"Replaced the gearcase, drive pulley, drive belt and pulley sheild as poer previous diagnosis. Tested unit and it is now working properly. Job is complete"

"cx complaint no power, foudn no voltage at control, found no voltage in jbox (0v black to white and 0v black to ground), reset breaker #7(dishwasher) and #19-20 (appliances) still no voltage, cx recently had remodel due to fire, will contact electrician."

upon arrival i was told by the manager that the manufacturer had sent him the parts and he already installed them. asked if he wanted me to look at it and he advised me it is no longer here. job complete.

replaced all switched and tested operation. unit is shuttting down when reaching temp and is staying off when in off position. unit is good to go.

came out to resolve the issue with the unit. disassembled as needed. replaced all parts and tested operation. unit is running as designed.

Cx complaint ice maker is not working. After previous techs visit found fill tube frozen. Arrived today and found a few cubes in bin. Removed ice maker and and found ice chips in fill tube. Replaced heater. Re installed ice maker and checked for error codes. Had none. Unit is now working as intended. Job complete

"Arrived on site, after a few minutes, cx advised to cancel the service call."

"installed main control per previous, recalibrated and tested all ops ok"

Replaced magnetron and tested unit. Unit is now working properly. Collected $110 for labor.

Cx complaint wont wash. Last tech stated unit needed a sump and motor. Arrived today and found unit wont run. Removed unit and cut power. Replaced sump and cleaned all parts to make sure you worked properly. Reinstalled all parts and tested unit outside of cabinet. Checked for leaks and found none. Ran high temp cycle with white vinegar. Placed unit back in cabinet. Unit is now working as intended. Job complete

Cx complaint unit had error code and bulb was out. After previous tech he had stated unit needed a new bulb and acu. Removed unit and lid. Power was turned off. Removed control and replaced bulb. Installed new control. Turned power on and tested unit. Tested with wet paper Towel. Unit heats and light bulb comes on. Unit is now working as intended. Job complete

Cx complaint unit not making ice. Inspected unit and found error e5 on ice maker running test 56. Powered unit down and removed ice maker. Replaced ice maker and heater tube as stated by previous tech. Next replaced user interface. Powered unit back on and turned cooling on. Ran test 56 now have E0 no errors. Unit is now working as intended. Job complete

"CX complaint, still not cooling properly. Evap is frosting up again. I replaced control. If problem persists, please preID W11609465 evap harness and heater W11650661 (just in case). Evap harness was showing 1 left on system so may be BO and heater is SO. Unit seems to be working properly. Job is complete."

cx complaint the unit has a damaged knob. checked unit and found the left rear knob is defective and will not be able to select the correct temp unless replaced. ordering a new knob. will return once the parrt comes in.; ordrng 1 W11158169 (knob)

"cx complaint couldnt remove ice bin and other concerns, removed bin, greased sides for easier removal for cx, showed icemaker fuctions , instructed filter replacement, RC loading, temp settings. tested all ops ok....CI<30days"

CX complaint is doors not lining up. Inspected unit and found right cam and hinges are defective and causes door to fall off hinge. Ordering both hinges and cam. Cannot reschedule at this time due to part availabilty; ordrng 1 W11568758 (hinge) and 1 W11311416 (hinge-door) and 1 W11311686 (cam)

Replaced FC lED per prior techs diagnosis. Unit is now repaird and is working properly. Job is complete

Replaced motor and blower wheel per prior diagnosis.. Tested unit after repair and it is working properly. While testing unit I found the UI console would only work intermitently. Ordering fascia. Cannot reschedule at this time due to FBO part; ordrng 1 W11626080 (fascia)

Customer stated at the door that she texted back to the office that they dont need service the ice maker started working. And teher is ice in the bin. Unit is calling back if they have issues.

I was schedule to go to this call but i dont have part. and dont have a 2nd tech. Called the customer and he said he does not have the parts so i cant fix the unit. Please make sure we are scheduling this call correctly.; ordrng 1 look (look)

Replaced range LCX control board per prior techs diagnosis. Tested unit after repair ad it is now working properly. Both bake and broil ignite. Just for note CX has unit plugged into a surge protector because he doesnt have outlet near back of oven. Job is complete

F8E1 lo flo. Customer complaint unit is not starting. I tested the unit and found the unit is not filling with cold water and the suspension is weak. I found the water vavle at the wall does not have water pressure cx is calling plumber and the washer has a weak suspension. 44 at tribles.; ordrng 1 W11130362 (suspension)

Custoemr complaint unit oven is cooking too hot. Customer stated that she was cooking and what she was cooking it was done 5 min before and she states that that means is running hot. And she is a baker and she knows something is wrong. I ran a bake cycle and tested to 350. Unit heated to 350 and first cycle got to 359 and the lowest 325 and the highest got to 365 and the unit is about 5 degrees bellow i could not find how to calibrate the ovven but the unit is around the set temp so is good.

cx complaint the unit is not making ice as fast as it should. checked the unit and found the ice bin mainly full. tested ice production and unit passed. temps were 36 in fridge and 5 in freezer. ordering ice maker due to an intermitten issue. other than that found no issues with the unit. will return once the part comes in. office will call to reschedule.; ordrng 1 W11517113 (ice maker kit)

CX complaint is WM trips breaker. Inspected/tested and found washer GFCI outlet. I pulled amp draw on all cycles and it would spike at about 7a and settle to around 3.5 in any sin fuction. Could not get breaker to trip. CX stated that when plugging unit into a regular outlet that there are no issues and the breaker does not trip. Informed CX to seek help of an electrician. Unit is working as designed. Job is complete

"cx complaint not cooling, found both compartments room temp, fans and compressor running, .6 amp draw no frost pattern, sealed system leak, ordering compressor, FC evap ,drier... 3 count sealed system.....parts + labor 5 year CBE; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 W10143759 (drier (service))"

"Replaced burner kit, tested unit. Unit is now working properly."

Arrived to address and its the leasing office. Spoke out front desk and was told maintenance is not here. This unit is stated its at leasing office but they said there is no unit here. Will have maintenance call and give better direction and time. ; ordrng 1 Look (Look)

Replaced motor per prior diagnosis. Motor was CBE. Caollected labor of $45.92 by CC from CX. Calibrated and retested unit after repair and it is now working properly. Job is complete

Customer complaint unit ice maker is not stopping making ice and keeps falling out of the bin. And the bin has a opening that ice fall out of too. I found ice all over and the arm is in place. I ther eis an opening on the from drawer but it seems like is designed like that. Custoemr is not happy about it. Ordering ice maker and ice bin maybe is better or updated. Call customer when part is available.; ordrng 1 W11397192 (Ice maker) and 1 W10626679 (pan-ice)

F8E3. Over flow condition. Ran test cycle and completed check for debry in pump and is clear. Ran a quick cycle and the unit started filling and never stopped filling. But on test cycle the valves are turning on and off when the control send the signal. I follow test 7 and checked the hose and is not kink or damaged. I tested wires and I am getting continuity. Check voltage and is gettin 5vDC from the board. TEchsheet calls to replace the water level sensor. Owes 110.; ordrng 1 W11316246 (switch-wl 104.61)

Customer complaint unit is brand new and just delivered and manufacturing date of 9/22. I inspected unit and found the unit is not cooling is barely cold about 55 degrees in the refrigerator and is not overfrosting and fans is working. I found the compressor is really hot and when it came on is making loud noises. Unit needs new compressor. Ordering compressor and dryer. Call custoemr when parts are available.; ordrng 1 W11557671 (Compressor) and 1 W11504415 (coupler) and 1 W11504431 (Coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W11506635 (coupler)

Old board had a F8E1 Installed control and tested seem ton be working but ordering valve as well. And the unit is doins the same thing it just fills all the way andd does not go thru the test cycle and the drain pump is not staying on long enough. Customer stated that all this happends when we replace the latch. ORdering lartch and valve. Call customer for sooner appointment. parts in stock.; ordrng 1 W11595805 (Valve) and 1 W11394572 (Latch)

"CX complaint: no cool. Tested and verified complaint. Compressor when plugged in after over a day unplugged, shot up to 21 amps, then dropped to 9 amps, then shut off. Called TF. Ordering compressor, loc rings, coujpler, drier 2 count and SS tech needed. Cannot reschedule due to SS tech needed.; ordrng 1 W11370574 (compressor) and 1 W11504415 (loc ring) and 1 W11504431 (loc ring) and 1 W11506619 (loc ring) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

"came out to resolvd the issue with the unit. disassembled the unit as needed. replaced all parts and tested the unit. unit still loud during operatrion. no oil signs from gearcase. ordering the drive pulley, motor, actuator, etc. will return once the parts come in. left unit unplugged.; ordrng 1 W11222082 (motor) and 1 W11213879 (belt) and 1 W11212745 (actuator) and 1 W11227944 (capacitor) and 1 W10721967 (drive pulley)"

cannot locate the unit. checked all in the back. the back room is in need of some organizing before we return. let my office tech know and she emailed Lauren.; saved tckt

"Replaced both doors as per previous diagnosis. On final inspection, CX noticed a dent in the FC door. I documented this in pics. I replaced the nameplate from van stock. Reordering FC door and nameplate. Cannot reschedule due to Direct to CX shipping; ordrng 2 W11178521 (nameplate)s and 1 LW10638683 (dor-fip reorder), used 1 W11178521 (nameplate) from stock"

"Cx complaint, intermittent gas smell when in use, found gas valve leaking, installed from van stock. Tested for leaks and verified all unit functions, working as designed.; ordrng 1 W11449506 (GAS-VALVE) and 1 LOOK (LOOK), used 1 W11449506 (GAS VALVE) from stock"

"Cx complaint, will not spin at the end a wash cycle, no error codes, found motor capcitor out of resistance range, also drive motor slipping during manual agitation test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11395618 (CAPACITOR JT VS) and 1 W10890624 (motor-drve JT VS) and 1 LOOK (LOOK), used 1 W11395618 (CAPACITOR), and 1 W10890624 (DRIVE-MOTOR) from stock"

"Cx complaint, no-cool found fridge-freezer temperature at 72 degrees, tetsed all circuits, found compressor locked 121 vac at the compressor. Tested the high side, found filter drier pellets discolored, indicating a sealed system contamination, pics on SD. Tech needs to contact Tech Line in reference to the unit, cx will be contacted within 3 to 5 business dayscx agreed.; saved tckt"

"Cx complaint, center burner flame goes out during use, alson left rear burner does not operate properly when cooking, flame goes out, veriified during operation. Ordering manifold for return visit, advised cx direct ship to his house, contact VIA dispatch to schedule a return visit once part is received, cx agreed.; ordrng 1 W10594397 (manifold)"

"Arrived on-site, advised unit out of warranty...$120.00 service call, cx refused contacting Whirlpool for a parts-lbor authorization.; saved tckt"

"Cx complaint, slow ice production, ice-frost in the freezer liner cabinet. Found icemaker stuck in harvest mode, IR Emitter not reading sensor, verified vac voltage, cabinet liner air leak. Advised cx parts on order, direct ship to his house and contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11629974 (emitter-control) and 1 W11629974 (receiver-control) and 1 W11626124 (icemaker) and 3 482338 (adhesive)s"

"Cs top shelf is not staying up while unloaded, confirmed complaint. I found the bracket on left side of the top shelf is defragmented and wrapped so it wont clip on and stay on. Not broken ,just deformed. Once you put the glass up , it falls everytime. Unit need the LH shelf bracket. Ordering bracket. Parts in stoke customer will call in when the office opens up.; ordrng 1 WPW10468555 (track)"

"I accidently ordered wrong part, control board W11546690. Reorder part.; ordrng 1 W11546690 (control)"

"I disassembled unit to find the black gas pipe is the wrong shape and wont line up with the hole on the back panel. I tried removing old gas pipe but it destroyed the gas valve and it wont come off. Reordering gas burner kit. The old pipe has a s-shape to it the new has a L-shape with a flexible gas line attached. It wont fit. I put the unit back together but its not 100%. together; ordrng 1 279726 (burner-gas) and 1 looklook (burner assy is not fitting , black gas pipe is the wrong shape and hitting the back panel not lining up with hole. We need the s-shaped burner kit without the flexible hose.)"

CX stated that she tried to call the office on Friday and nobody answered. Arrive today and knocked on the door and had no answer. Tried to call Office but nobody answered. I called customer myself and spoke with her and she will not be at her home until after 2 PM. Customer will have to reschedule.; saved tckt

Cx complaint no water at dispenser or ice being produced. Inspected unit and tested found this is the case. Started to make sure the water was on. Down in basement water line is an old T valve in ceiling. Worked valve to make sure no clogs. Loosened line and had water coming out. Removed filter and tested here the valve turn on but no movement of water. Pulled unit out and inspected valves. Both connected correctly and powering on but dual valve sounded weak. Unit was working fine one day and then stopped. Ordering both valves and filter head in case. That way next job is complete. Scheduled follow up ; ordrng 1 WPW10341320 (Dual valve) and 1 W11512399 (Inlet valve) and 1 WPW10394053 (Filter head)

Tested unit before making repairs and found spigot was not dripping. Found IM dripping from ice build up from intermitent operation. Tooke entire IM assembly apart and tested each component and narrowed issue to be either the IM not calling for water or the switch. Tried to jump the valave and it worked 2 times and water leaked all inside door down to dispensing area and then it stopped working all together. Ordering IM and upper switch. Deducted $84.57 for spigot return from CX parts. CX paid $127.97 for IM and switch. Cannot reschedule at this time due to part availability; ordrng 1 WPW10251076 (icemaker) and 1 W11123943 (switch) and 1 look (look)

Replaced control as per previous diagnosis. Tested unit and now am getting more normal display but fading in and out and sometimes just showing a 1. Voltage into control is 125 vac and we are getting 10vdc and 6 vdc into UI. Unit is running cycle now but UI is fading in and out still. Ordeering UI and UI jumper. Also ordering left 3rd tier mount assembly and this part is not covered so CX is purchasing this. CX paid 14.00 in cash for part. Cannot reschedule due to SO part.; ordrng 1 W11627526 (UI harness) and 1 W11505225 (UI) and 1 W11662340 (left 3rd level mount assembly)

Customer complaint unit right rear burner never worked. I tested the unit and is not working. I pulled unit out and found the wire came off and grounding to chassis. i reseatefd and is nothiong not geting powwe the short damaged the switch. Ordering burner and switch. Call customer wehn part is available.; ordrng 1 W10823727 (elmnt-surf) and 1 W10857622 (switch-inf)

"Customer complaint unit is not spinning. I tested the unit and found the unit does not have an error code completed test. Ran a quick cycle and the unit started filling and the control turned off then turned on and then started filling and cut off. Ran a drain and sping and the unit started spinning but the lights were flickering. Then tub is hanging low needs suspension. Ordering control, Motor, shifter, capacitor and suspension.; ordrng 1 W10890624 (motor-drve) and 1 W11428524 (Capacitor) and 1 W11481722 (Actator) and 1 W11603810 (Control) and 1 W10780045 (suspension)"

"Replaced nthe gearcase, motor, capacitor, belt, sheild, washplate and valve as per previous diagnosis. Unit also needed a new drive pulley so i replaced that out of van stock. Calibrated, then tested unit and it is now working proeprly. Job is complete; ordrng 1 W10721967 (drive pulley Van Stock), used 1 W10721967 (drive pulley) from stock"

"CX complaint: basket not turning. Tested and verified complaint. F2E1, F7E1 error codes. I found belt had come off pulley. When i turned motor, it was very rough anbd inconsistent resistance. Drive pulley is slipping also. Ordering drive pulley, drive belt and drive motor. Cannot reschedule due to NW part. RAC +1 year warranty; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

Upon testing unit i found motor is working properly. I found insufficient voltage which i traced back to terminal block. I found power cord overheated from loose connection at terminal block. Also wire melted on appliance side close to the terminal block. Ordereing terminal block wire set. CX will ned to be refunded for motor and also 15 shipping was charged twice so another 15 to be refunded minus the cost of the terminal block wire set at 63.11. 258.22+15=273.22-63.11=210.11 to be refunded. Scheduled return visit for 2/24 any time.; ordrng 1 279318 (terminal)

CX complaint: door dented. Inspected and verified complaint. I documented this in pics. Panel had already been delivered to CX so i installed it. One of tghe handle mounting studs snapped off instead of unscrewing. Ordering mounting stud and screw. Scheduled return visit for 2/24 AM; ordrng 1 W11157086 (stud) and 1 W10826179 (screw)

Cx complaint unit is not working properly inspected unit found rocket arm stuck cleared debris and inspected for proper use unit now functions Normally

customer stated that the unit wasnt dispensing fabric sofnter.. verified issue and fnd faulty dispenser housing. the units cold valve is functioning on both wash and rince... need part...; ordrng 1 w11524105 (dispenser) and 1 W11316256 (valve)

Cx complaint unit is not working properly inspected unit found the flames set too high used flat head adjusted flame heights tested for proper use unit now functions Normally

"Cx complaint is that the lid latch is broken. Upon arrival I found that the lid strike has failed. I was able to replace the strike with one from VS. Unit is now functioning as intended. Job complete; ordrng 1 W11457841 (Strike AS/VS) and 1 LOOK (LOOK), used 1 W11457841 (Lid Stike AS/VS) from stock"

Cx complaint unit is not working properly inspected unit found the noise the cx is hearing is the switch between agitate and spin educated cx on proper use and care tips for proper use unit now functions Normally

"new door shipped damaged, reordering door... the customer hasnt recieved the water line fittings for the door either..; ordrng 1 w11593330 (fzr door)"

"Washplate, agitator, splutch, and actuator replaced and tested. Unit is working properly. Old parts left with customer."

"I installed the ordered parts and tested the unit for the cx. The unit is not working, the drain pump just continuing to run. I checked the pressure switch hose, it's not clogged. I checked the drain pump and there are no suds clogging it. I let the drain pump run until is stopped, it unlocked then immediately locked again. The unit needs a new control (one in the bottom rear not the front panel control) and drain pump to resolve the issue. The excessive use of detergent has effected other parts. I left the quote with the cx.; ordrng 1 W11574590 (control board 222.14)"

"Replaced resevior, tested unit. Unit is now working properly."

cx comlaint oven wont turn off.inspected unit and found unit to be working.ran service test and got error codes.tested unit in back cycle and tested oven temp sensor at room temp and got 1130 ohms.dod find coolimng fan to make loud grinding sound when running.will rreplace cooling fan and bring control incase unit needs it.W11107275 0 tribles; ordrng 1 W11107275 (cooling fan)

cx complaint f9e1. confirmed error codes f9e1 and f8e3. found debri caught in drain pump removed debri and tested unit working as designed

Cx complaint unit is not cooling. After previous techs visit he had found unit needed a compressor and drier installed. I arrived today and the Cx and I were confused. He was under the assumption that we had the parts for repair. He thought we had spoke with the landlord which we had not. Tried to get a hold of the land lord multiple times and can not. Cx refused to pay being that the landlord is paying. Cx needs to pay in full before our return. I did not re diagnose because payment could not be made. ; ordrng 1 W10823815 (Compressor) and 1 W10843121 (Drier)

"came out to replace parts on unit , disasembled and replace valve tested hot and cold , all major componets checked good and units running as designed ."

cx complaint the unit isnt heating. unit a STACKABLE verified 240v to terminal. unit turns on but no heat. ventline good airflow. 2nd tech needed.. ordering fuse tco kit hi limit element. Look (LOOK); ordrng 1 W10909685the (fuse) and 1 WP8577274 (thermistor) and 1 280148 (tco kit) and 1 WP8557403 (hi limit) and 1 WP3387747 (element)

"came out to replace parts on unit , disasembled and replace all parts needed for repair . tested units running as designed ."

across the street from wawa on 301 uppermarlboro md. arrived found a builder he let me got new contact ricardo 240-726-2979 confirmed dent on right door. ordering right hand door and nameplate for return; ordrng 1 LW10912110 (right door stainless) and 1 W11223753 (nameplate) and 1 look (look)

Cx complaint unit is not working properly inspected unit removed and replaced the gearcase and washplate tested and inspected for proper use unit now functions Normally

"cx complaint unit has no display. Checked unit verified cx complaint. LCD lighting up but no display. Unit needs UI, ordering control as well just to be safe.; ordrng 1 W11478519 (UI) and 1 W11543996 (control)"

Per previous tech I was able to access and repalce the temp sensor. I then preheated the oven to 350 and verified that the unit is now functioning as intended. Job complete

CX complaint about unit not drying inspected & found error fae2 vent wax failure f5e2 lock fault let cycle continue went all the way until end checked connections looked good checked resistance of heater 27oh is fine issue with control board erceiving proper power but skiping last part of the cycle; ordrng 1 W11462458 (ctrl elec)

Cx complaint of unit having a rattling noise. Did confirm and found grounding screw loose and ground leading vibrating when unit is heating. Tightened screw and unit is now as designed.

replaced control and doing so the NEW one again is not reading door closure and light operaitons. spoke to MR and needs anouther control... i called trade team spoke to emma ; ordrng 1 w11552018 (control)

per notes installed door to freezer brackets glide and rails left and right checked seal sealing all the way around had customer check also

doors not level checked and releveled door got better customer still unhappy with looks threw out of level no change right side lower than left ordering cams and hignes door might be wrapped also out of thrity day window; ordrng 2 WP12028505AP (cam)s and 1 W10918010 (closer) and 1 WP12963204ED (hinge) and 1 WP12963205ED (hinge) and 1 W10917991 (door hinge) and 1 W10917992 (door hinge)

"Cx complaint grinding noise during wash.Ran diag, no errors. Ran a test cycle, heard grinding noise from wash motor, seems like something wrong with the impeller. Quoted repair $509.38 with $125 labor for sump/motor assy replacement. Cx needs more time to make a decision. Collected $127.20"

CX Complaint is the unit isnt working. Inspected unit and found the console not responding cycled power and checked connections all looks good powered unit and console started to respond then stopped. Ordering Console to correct issue.; ordrng 1 W11591400 (Console)

"Replaced sump and sensor, ran test cycle and unit completed cycle without any issues. Unit checks good"

CX COMPLAINT THE FELP COMING OFF DRUM; ordrng 1 W10899578 (drum)

installed rollers w pully. vent line completely clogged. did not reinstall vent due to being clogged. cx to replaced line.

File#7735760845Customer complaint is that the unit is still freezing food and freezing the water reservoir. Customer stated not that long ago that the reservoir froze again and water would not dispense. Customer turn water off to the unit. Inspected unit at this time I checked for temperatures and had 41° with my temperature up there under a glass dish. I then noticed the air Tower was able to move back and forth but it was locked into the bar. I found the lower screw holding the shelf rack in the center of the air Tower the screw head was broken off. I replaced screw to secure it and I replace damper control with thermster harness on damper control.. I called tech line and documented the repairs with replacing the Amber control. I turned water on to unit and tested. water is now dispensing.; ordrng 1 W11224589 (Glass shelf)

installed parts. unit working properly.

"Customer complaint is that the unit is making a sound. I verified complaint by going through test mode and turning on the evaporator fan, compressor and condenser fan, damper control, I asked if the damper control was the issue because it was a little loud. Customer stated no that's not the sound. I asked customer if she had a recording of the sound. Customer showed me a recording of the sound and when they opened up the freezer door the sound got much louder. I found the first technicians diagnosis was most likely correct when ordering the fan and fan blade. Due to the sound getting louder as the customer opened up the freezer door and was videotaping before outside of the unit before opening the door and I could hear a loud buzzing sound. Did not hear any sound coming from the compressor or condenser fan. I found unit will need new evaporator fan and evaporator fan motor. Also notice that looks like something froze that was liquid and kind of exploded inside the freezer. When replacing the evaporator fan could detect please help clean the interior of the freezer for the customer.; ordrng 1 W11024089 (Fan motor) and 1 WP2169142 (Blade fan)"

Element replaced and tested. Unit is working properly. Old part left with customer.

"cx complaint that unit is not draining again, when arrived found the unit to have the harness broken inside the head connections again after the harness was replaced aklready,.. has to re order W11643701 and schd when in to return cx is calling wp about issue bc issue had been ongoing.. call to reschd; ordrng 1 W11643701 (lower harness)"

"cx complaint unit does not clean dishes. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unti finshed with out issue. inspected spray arms and found 0 clogs. found cx is using rinse aid, cascade platinum detergent. i found unit is super clean on the inside. wash pump is spraying water and i can hear it hitting door. unit is working as designed. unit checks good."

As per previous visit was able to access unit and with the help of SR replace the parts and test found bake 27.7 Ohms and broil 15.2 Ohms but thermostat was reading OL ordering parts and once in office will need to set return with 2 tech; ordrng 1 W11165152 (thermostat) and 1 W11034459 (thermostat)

cx complaint FC and top RC lights are out. inspected unit and found FC led light is faulty. unit falls under Technical Service Pointer #: W11460554 Rev I (S191AQ). replaced FC led and found RC lights came back. unit now checks good.

upon arrival unti was unplugged and in the garage. restored power to confirm previous diag. compressor powered on with no issue. attached guages to identify system pressures. found low side showing in a 20-25inch vacuum and a max of 25psi on the high side. unit has no remaining 134a from previous repair and absolutely has a leak in the system. unit will need several components moving forward to complete repair.; ordrng 1 W11291123 (evaporator) and 1 W11548259 (condenser) and 1 W11099736 (tube)