Service History 688 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Arlington, VA 22209

David J.

Job Details: 02/20/2023

Arrived with no pre ids. Cx gave impression he was not wanting to repair unit after last visit. Marked parts as a simple Miss diagnosis. Cx did not want to take unit down to have to put back up without installing parts. Re ordering pre ids and will arrive as scheduled by office with 2nd tech. ; ordrng 1 WPW10212596 (Cold water inlet valve) and 1 WPW10212598 (Hot water inlet valve) and 1 2ndtech (2nd tech)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lewes, DE 19958

Frederick R.

Job Details: 02/20/2023

"CX complaint is unit always off balance. Inspected unit and found defective levelers have become worn and defective which was causing WM to never be able to balance properly. Installed new levelers from VS. Ran unit and relevelled and the unit is now working proerply. Job is complete; ordrng 4 WPW10687506 (leveling leg (FRVS))s and 1 look (look), used 4 WPW10687506 (legs (FRVS)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20010

Brian F.

Job Details: 02/20/2023

"Cx states unit making noise while drying, confirmed complaint. Installed new motor, reassembled and tested, drum not spinning with new motor. Ordering new motor, cx calling office to schedule return.; ordrng 1 W11519731 (motor)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hampstead, MD 21074

Justin S.

Job Details: 02/20/2023

called parts and left 2 parts with the cx; schdld next appmnt for 2/22 WED !

We serviced a

WHIRLPOOL WASHER

Model wtw5057lw0

Near Hanover, PA 17331

Sal R.

Job Details: 02/20/2023

I called CX and set a return date for 2/22; ordrng 1 W11395618 (Run Cap)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Hanover, PA 17331

Sal R.

Job Details: 02/20/2023

"C complaint was that the utni would nto dry the dishes. I found that heating element had the harness not connected on the left side of the element. I secured that harness and unit test good.; (created new UIS, deleted prior attachment to UisID 428445), ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Chesapeake Beach, MD 20732

Shawn D.

Job Details: 02/20/2023

"cx complaint unit is not washing the dishes said it gets hot thats it. inspected unit then checked for errors and had 6-4 4-3. let service cycle run and no water, found float stuck up so fixed that and untit filled with water then leaked right away through the motor so canceled cycle right away. sump is bad ordering sump assem and control parts are instock so resceduled for 2/23/23; ordrng 1 W11025157 (sump assem) and 1 W11087226 (control)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0HW0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 02/20/2023

"cx complaint rf burner only working on high, checked unit found no decrease in amerage from switch, called office scheduled for friday.; ordrng 1 WPW10434452 (switch-inf)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Myrtle Beach, SC 29577

Jason T.

Job Details: 02/20/2023

"Cx complaint, no-cool installed parts, used coupler from van stock to complete the repair. Vacuumed and charged with 4.2 Oz. of R134A. Verified a frost pattern proper air flow, cooling-freezing, unit is working as designed.; used 1 W10913906 (COUPLER (CBE)) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 02/20/2023

"CX Concern the units burner flames were not adjusting .. Found flames too big on 'lo' setting , adjusted flames / burners and tested unit . Job complete; ordrng 1 look (look)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model UMV1160CS9

Near Dundalk, MD 21222

Emmanuel R.

Job Details: 02/20/2023

"Cs unit is making a rattling noise, couldnt confirm complaint. I ran unit for 5mins and the only noise i heard was the glass plate roller wheels and the side panel. I was able to tighten up the screws to the side panels and clean off debri from the floor of mw. I quitted it down alot. Asked customer if she hears the noise and she said not at this time. Unit is now working properly. POP on file."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/20/2023

"Confirmed cx complaint unit leaking. Found excessive suds build up. Ran unit through multiple fill, wash, drain cycles. Unit is full of suds, more suds in unit after the last wash than the the first three attempts. Found unit filter partially clogged, possible soap backing up into unit. Advised cx to run unit empty and check it mid cycle for suds and to run unit as many times as necessary to clear out suds. Advised cx use liquid cascade to the half mark in the dispenser. Pictures enclosed of suds."

We serviced a

AMANA RANGE

Model AER6603SFS5

Near Stanardsville, VA 22973

Eric F.

Job Details: 02/20/2023

"Installed switch, tested unit, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Woodford, VA 22580

Thomas B.

Job Details: 02/20/2023

Cx complaint unit is not working properly inspected unit removed front panels found dent on right hand side panel causing tub to rub removed dent and tested unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Tappahannock, VA 22560

Thomas B.

Job Details: 02/20/2023

Removed and replaced the heat pump tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 02/20/2023

"Installed new coupler , tested unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Stafford, VA 22556

Robert W.

Job Details: 02/20/2023

Replace control and lid lock unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Stafford, VA 22554

Robert W.

Job Details: 02/20/2023

Replaced FC door witch and tested unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Haymarket, VA 20169

Daniel J.

Job Details: 02/20/2023

installed dain pan also reseated icemkaer air getting into the back side of icemaker e2 error for icemaker icemaker temp out of stock ran test 57 passed harvest test

We serviced a

KITCHENAID MICROWAVE BLT IN

Model KMBP100ESS20

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/20/2023

spoke with customer builder is in contact with jb hunt attemping to get them to send part or have reinstalled correctly

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Woodbine, MD 21797

Marc M.

Job Details: 02/20/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Frederick, MD 21701

Marc M.

Job Details: 02/20/2023

"evacuated system and found no leak, unit did have full charge present. regardless, did installed drier, compressor and condenser. pulled unit into 30 inch vacuum and held with no leaks. charged unit with 134a and tested. unit developed full frost pattern on evap and now checks good."

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Strasburg, VA 22657

Danny R.

Job Details: 02/20/2023

i found the run sensor has lose conection not running right it would cycyle weird reinsdtalled harness now sense dry works fine also told cx to clear out vents

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Sykesville, MD 21784

Justin S.

Job Details: 02/20/2023

replaced the front left wheel and tested. the unit is now good

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFS02

Near Harwood, MD 20776

Shane B.

Job Details: 02/20/2023

installed orderd part. restored power. fan is running. set to recomeneded temps. cx paid 110 for labor. workign as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Eldersburg, MD 21784

Justin S.

Job Details: 02/20/2023

cx within 30 days. the name plate is nowhere near centered. replaced the outer door and the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/20/2023

"replaced acu, tested, unit working as designed. secured acu in bin."

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Aroda, VA 22709

Eric F.

Job Details: 02/20/2023

AIG buying unit out from cx. No further work necessary.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Reisterstown, MD 21136

Justin S.

Job Details: 02/20/2023

replaced the vent fan console housing harness and control and ran the automatic test mode. the unit didnt get any error codes. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Brunswick, MD 21716

Ricky E.

Job Details: 02/20/2023

"ck fnd units door gasket not sealing... reset door gasket, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Greenwood, DE 19950

Frederick R.

Job Details: 02/20/2023

"Replaced motor, splutch, belt and capacitor per prior diagnosis. Found pulley had come lose and that and the belt were beginning to wear a hole through shield. Calibrated and retested after repair and the WM is now working propoerly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Norfolk, VA 23513

Carl A.

Job Details: 02/20/2023

replaced parts tested and calibrated unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/20/2023

per notes replaced filter tested pressure now normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/20/2023

replaced left cam and dispenser cover

We serviced a

MAYTAG WASHER

Model MVWB865GC1

Near Millsboro, DE 19966

Michael E.

Job Details: 02/20/2023

Replaced the lid and hinges as per previous diagnosis. Tested unit and it is now working prioperly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrb322dmbm00

Near Crofton, MD 21114

Shane B.

Job Details: 02/20/2023

spoke with cx at the door. he belived beings IM was replaced less than a year ago there would be no chage. i explained the part is covered for a year but not the service call or labor. he declined to have me work on the unit.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Linden, VA 22642

Ezra M.

Job Details: 02/20/2023

"not running cycle. no errors stored, ran diag cycle, no agitation. found nut holding splutch worked loose, allowing belt to slip off pulley wheel. replaced splutch due to gears grinding, reinstalled all parts and retested."

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120KPS01

Near Myrtle Beach, SC 29588

Rolf K.

Job Details: 02/20/2023

Replaced control and bulb. Unit operating as designed. All is ok

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 02/20/2023

customer canceled... spoke to customer because of running early

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Winchester, VA 22601

Danny R.

Job Details: 02/20/2023

installed parts checked unit out its ok

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/20/2023

Per previous diag I was able to access and replace the door gasket. I then tested the unit and found that the gasket is now sealing. Unit is functioning as intended. Job complete

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Harbeson, DE 19951

Frederick R.

Job Details: 02/20/2023

"CX complaint is dryer not drying fast enough. Inspected unit and found nothing wrong with it. Air flow tested good 3 times. Heater working as designed. short venting so no clog. In talking to contact person they informed me that when they are putting the gloves and towels into dryer they are still soaking wet. Took a look at load in washer and it was completely overloaded with gloves and hand towels. This is causing WM not to ring out load and tus increasing dry times. CX only uses timed dry so the moisture sensor has nothing to do with the propblem. Explained to CX to lessen the washer load, and also clean out dryer vent every use. This dryer is working proerply and as designed. Job is complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Smyrna, DE 19977

Taylor F.

Job Details: 02/20/2023

"Cx complaint is unit not spinning out. Replaed gearcase, washplate, belt, splutch, basket and motor from previous diagnosis. Calibrated and tested unit from previous diagnosis and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Portsmouth, VA 23701

Zachery R.

Job Details: 02/20/2023

"replaced acu and valve, calibrated and tested, secured control in bin."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 02/20/2023

cx complaint after repair there was still a noise. I found when draining the noise was coming from drain pump. i removed drain pump and found 3 small metal objects in drain hose to drain pump. removed and retested. unit now checks good.

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM03

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 02/20/2023

i was able to access unit and defrost the FC and replace the evap fan motor and harness as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Mount Joy, PA 17552

Justin L.

Job Details: 02/20/2023

Maintenance couldnt find unit at time of visit. Will contact if they find it.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Mount Joy, PA 17552

Justin L.

Job Details: 02/20/2023

Was able to access unit and replace gaskets. Heated to fit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 02/20/2023

Customers complaint is top rack end clip fell off. I reinstalled the clip. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Hanover, PA 17331

Drew B.

Job Details: 02/20/2023

replaced locked compressor componets pulled 30 in vac and filled with 64g of r600 and evap starting frosting appears to check good give 24 hours for cooling operations.

We serviced a

IKEA DISHWASHER

Model IUD8555DX4

Near Harrisburg, PA 17104

Drew B.

Job Details: 02/20/2023

replced nd tested full functions check good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fairfield, PA 17320

Andrew S.

Job Details: 02/20/2023

Per previous diag I was able to access and replace the ice maker. i then ran test 57 and 45 aand the icemaker harvested and filled as intended. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Berlin, MD 21811

Michael E.

Job Details: 02/20/2023

Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDX250

Near Seaford, VA 23696

Lucas R.

Job Details: 02/20/2023

"replaced recirc pump, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Chesapeake, VA 23322

Branden R.

Job Details: 02/20/2023

"came out to replace parts on unit disasembled and replace all parts needed for repair , tested unit and all major componets checked good units running as designed ."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Dillsburg, PA 17019

Fred G.

Job Details: 02/20/2023

i was able to access unit and install the exhaust clip as per previous visit. unit now checks good.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Ellicott City, MD 21043

Robert L.

Job Details: 02/20/2023

"installed maincontrol and bulb per previous, tested all ops ok"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Lititz, PA 17543

Justin L.

Job Details: 02/20/2023

Cx complaint lights out in unit. In accordance with Technical Service Pointer #: W11606409 Rev F and Special Project #: S84638 was able to access unit and replace leds. Unit now checks good no further work needed

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 02/20/2023

"Cx complaint, when using the cooktop, pans fall offset from the surface cooktop, per cx ordered Grate Set P/N W10594440...does not fit the unit. Called tech line and spoke with Robert @ Tech Line to document findings. Also called Whirlpool Safety and spoke with Sasha to document. Advised cx to contact Whirlpool in reference to the unit, cx agreed."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Myrtle Beach, SC 29588

Rolf K.

Job Details: 02/20/2023

Installed control harness and motor. Temp tested unit. Operating as designed. All is ok.

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Madison, VA 22727

Eric F.

Job Details: 02/20/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

JENNAIR MICROWAVE

Model JMW2427DS01

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/20/2023

replaced part tested unit wiorks as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/20/2023

replaced dishwasher door panel tested no errors

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Reisterstown, MD 21136

Justin S.

Job Details: 02/20/2023

cx has unit overloaded when i arrived(pic). found a sock in the fabric softener and bleach tub ring(pic). replaced the parts and tested. the unit is now good. informed the cx on load size.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Union Bridge, MD 21791

Marc M.

Job Details: 02/20/2023

"cx complaint unit not spinning clothes dry on every cycle. inspected unit and found no error codes stored in diagnostic entry. ran auto test 12 and unit locked door, filled, drain completely, and proceeded to spin with seemingly no issues. cx did state issue occured about 5 times consecutively with a set of sheets and one towel (really not a large load). contacted techline since issue not replicated. per techline no issues beyond cx washing items with a 'mixed load' i.e. towels w/ sheets. per techine unit is operating as designed and no parts should be replaced."

We serviced a

WHIRLPOOL OVEN

Model WGE555S0BS00

Near Norfolk, VA 23502

Branden R.

Job Details: 02/20/2023

cx under impression unit has warrenty advised cx theres no warrenty on unit and service will be $120 not including parts or labor cx refused service stating unit is just too old to replace stuff on left Ty card with cx just in case .

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Newport News, VA 23602

Lucas R.

Job Details: 02/20/2023

"cx complaint unit making noise during spin, checked unit found oil leaking from bad bearing in gearcase, quoted cx parts. W11449841gearcase $263.77 W10734521 $19.94, labor tax $17.02, shipping $15.00, total $685.73, cx contacting home warranty for approval."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Fredericksburg, VA 22401

Robert W.

Job Details: 02/20/2023

Rerplaced IM and tested unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Reisterstown, MD 21136

Justin S.

Job Details: 02/20/2023

replaced the sump and tested. the unit is washing good and not leaking. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB00

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 02/20/2023

Cx complaint unit is not working properly inspected unit found ice maker is not cycling properly quoted 358.28 cx paid 120.00 service call

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Walkersville, MD 21793

Ricardo S.

Job Details: 02/20/2023

the client inform me that she cancelled the appointment because the unit started making ice when she replaced the water filter

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Shrewsbury, PA 17361

Sal R.

Job Details: 02/20/2023

"Per the previouse tech ,I was able toa access and replace the heating element . IUnit tes test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Beaverdam, VA 23015

Thomas B.

Job Details: 02/20/2023

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/20/2023

"cx complaint handle not seated properly, reseated handles, tested, unit working as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/20/2023

"replaced bake element and temp sensor, tested, unit reached target temp 25 mins later, advised cx to monitor unit while baking in lower oven. secured bake element in bin."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Clayton, DE 19938

Taylor F.

Job Details: 02/20/2023

Cx complaint is unit not washing. Tested inspected and verifed complaint. Replaced roator stator slider clutch and gearacse from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS03

Near Bunker Hill, WV 25413

Danny R.

Job Details: 02/20/2023

"found wave gouide with issues from thermal issues there is piting and welded metal called tech line and was deemed none fixable , was told to have cx call cx care"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near South Riding, VA 20152

Ezra M.

Job Details: 02/20/2023

"replace compressor and all other needed parts. checked for leaks, charged system, and verified cooling."

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Crofton, MD 21114

Shane B.

Job Details: 02/20/2023

cx complaint is the unit making a loud gear scrapping noise. i found no saved error codes. ran service cycle. during spin only the agitator spun. acutator and cam look fine. i removed agiator and inspected drive hub. its stripped out. replaced it with preIDed part and ran service cycle again. unit completed cycle with no issues. ran calibration cycle. cx paid in full. unit working as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WFG525S0JS2

Near Laurel, MD 20707

Shane B.

Job Details: 02/20/2023

"cx complaint is the flames being to high. cx said water still boils on low. i informed her it will always boil with any flame under it, it just takes longer on low. i tested all burners, found them all to be a bit higher than they should be. unit is on NG. adjusted flames height and showed cx. she is happy. unit is working as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Winchester, VA 22603

Danny R.

Job Details: 02/20/2023

cx stated unit when in use heats up ands vapors comes out and takes out ui and control . control and fans have been replaced only does this when cooking if ovne is heated and no food it works called tewch line unit has crushed vents on bottom there isnt a repair for this sr 7735769129 not repairable

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Abingdon, MD 21009

Neil H.

Job Details: 02/20/2023

CX COMPLAINT M/W NOT POWERING ON FOUND THE LINE FUSE BLOWN REPLACED AND UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Harrisburg, PA 17109

Drew B.

Job Details: 02/20/2023

cx complaint that unit is lighting up but then wont turn on.. when pressed start.. amd checking found the unit to have proper power and dfoor swithc is functional.. found Open fuse and replaced with truck stuck and tested full operation and good vent flow as well is noted.. unit checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5KVEXVB07

Near Nottingham, MD 21236

Emmanuel R.

Job Details: 02/20/2023

"Cs doors are not sealing, confirmed complaint. The gaskets arent torn just misshapen. I took my heat gun and adjusted door gaskets. Unit is now working designed."

We serviced a

MAYTAG DRYER

Model MGD6230HC0

Near Lancaster, PA 17601

Justin L.

Job Details: 02/20/2023

Cx complaint unit not spinning. Was able ot access unit and found broken belt. Quoted cx for repair and collected full amount via check. Replaced belt and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, PA 17603

Justin L.

Job Details: 02/20/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Abingdon, MD 21009

Neil H.

Job Details: 02/20/2023

REPLACED THE PUMP AND CONTROL UNIT TESTED GOOD.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Bel Air, MD 21015

Neil H.

Job Details: 02/20/2023

CX COMPLAINT UNIT HOT ON SURFACE WHEN OVEN ON EXPLAINED THE BUILD OF UNIT IS THE WAS UNIT HEATS TOP AND CONSOLE GET HOT AND CHECKED THE TEMP AND IN RANGE USING TEMP METER EXPLAINED HANGING THERMOMETER NOT ACCURATE AS REAL TIME TEMP HEATING AND ALL FUNCTIONS GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Milford Mill, MD 21244

Shane M.

Job Details: 02/20/2023

cx canceled over the phone. gave cx info to company to call back.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23464

Branden R.

Job Details: 02/20/2023

"came out to replace parts on unit , disasembled and replace both parts needed for repair , tested unit and everything tested good unit spinning as designed"

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Delta, PA 17314

Sal R.

Job Details: 02/20/2023

I was able to access and replace the coils and igniotor . UNit test good.c

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Fairfax, VA 22031

Jason A.

Job Details: 02/20/2023

CX complaint gas COOKTOP 2 loose screws. Checked all screws around base ire tight along with the burner bases. NO GAS LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Perry Hall, MD 21128

Emmanuel R.

Job Details: 02/20/2023

"Cs unit isnt dispensing water or ice, I found the left door has a large dent on the side where it contacts the door switch. The door isnt depressing the switch so the control thinks the door is open. I was able to hold the switch and verified water and ice will dispense. Quoted customer for a door but they denied. Unit is working as designed apart from damaged door."

We serviced a

WHIRLPOOL FREEZER

Model WDT970SAHZ0

Near Forest Hill, MD 21050

Neil H.

Job Details: 02/20/2023

REPLACED THE UPPER RACK ADJUSTER UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 02/20/2023

cx complaint unit is only dispensing crushed ice and before this isssue she said ice dispenser got stuck on and would not turn off unless she opened the door. inspected unit and dispenser is not getting stuck at this time but is only dispensing crushed ice even on cubed. i then found solenoid was stuck up. moved the solenoid up and down and now is moving freely. i then dispensed ice and now is switch good between crushed and cubed tried multible times. told cx to keep an eye on unit if dispenser gets stuck. collected for service feee.

We serviced a

AMANA REFRIGERATOR

Model ASD2275BRW01

Near Springfield, VA 22153

Leon

Job Details: 02/20/2023

cx complaint was unit wouldnt was warm confirmed complaint replaced the control and temp thermostat plugged unit back up told cx to get temp gauges to check the temp of the unit to make sure everything is working fine

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Brandywine, MD 20613

Robert A.

Job Details: 02/20/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 02/20/2023

Per previous diag I was able to access and repalce the control. I then ran the diag test and found that the unit is now functioning as intended. Job complete

We serviced a

KITCHENAID OVEN

Model KSEG700ESS3

Near Fairfax, VA 22031

Demonte S.

Job Details: 02/20/2023

Inspected the unit. Found that the cx is saying that the Fan Motor runs to long after Cooking. Ran Service Diagnostics on the unit. F2E1 = Stuck Key. Tested all Keys. No Stuck Key. Advised that the cx doesn't hold any keys down. Cleared Error Codes. Called Whirlpool Techline Ref #. Per Whirlpool Techline this is normal operations of the unit. They advised if the cx doesn't want to Open the Door at the end of the cycle. The cool down period is a lot longer as safety. Cx doesn't want to contact customer service. Unit is working as Designed.

We serviced a

AMANA DRYER

Model NED5800HW1

Near Chesapeake, VA 23325

Carl A.

Job Details: 02/20/2023

"cx compaint of noise coming from unit,checked unit to find nose coming from bulk head as screw were not tighen,tigne all screws tested unit works as designed"

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