Service History 687 - VIA Appliance

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1174FZ0

Near Baltimore, MD 21202

Shane M.

Job Details: 02/20/2023

cx complaint the unit isnt heating. found unit to be humming very loudly. unit will need all hot side. gave cx a quote for the repairs. magatron is covered for 10yrs. $649.50 cx paid svc by card.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Newport News, VA 23608

Justin W.

Job Details: 02/20/2023

"cx complaint unit not locking properly. checked unit to find error codes f5e1, f0e5. found lock working intermittently. found slight oil leak showing on drain pump ordering parts needed for repair.; ordrng 1 look (look) and 1 W10775188 (washplate) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W11130356 (suspension) and 1 W10810403 (lid latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Bethesda, MD 20817

Roberto I.

Job Details: 02/20/2023

Replaced part and ran a test cycle. The unit worked as designed.

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Columbia, MD 21044

Robert L.

Job Details: 02/20/2023

"cx complaint at times screen and touch pad become unresponsive, cx had video showing issue, cx said at random times it will start itself, no diagnostics i could find, console/control issue, ordering console and control; ordrng 1 W11486764 (control) and 1 W11486769 (control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Sparrows Point, MD 21219

Emmanuel R.

Job Details: 02/20/2023

"Replaced auger motor and tested unit, Unit is now working properly. Collected $110 for labor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Pawleys Island, SC 29585

Rolf K.

Job Details: 02/20/2023

cx complains water under drawers in ff compartment and water on floor. Found leaking water valve. All other issues resolved. Ordering 1 water valve W11548535 and 1 water tank with valve W10334463; ordrng 1 W11548535 (water valve) and 1 W10334463 (water tank and valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, MD 20706

Andrew H.

Job Details: 02/20/2023

Customer complaint is a unit not going due to a locked up compressor. I replace the compressor couplers and dryer. I pulled you into a 30 inch vacuum and filter 48 grams of our 600. Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Atlantic Beach, SC 29582

Paul F.

Job Details: 02/20/2023

Customer complaint is noise in the FF compartment when the door is opened. Found the damper door is chattering. NTO part.; ordrng 1 W11236851 (damper door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Laurel, MD 20723

Dustin F.

Job Details: 02/20/2023

"CX complaint: noise from fridge and FC door handle looseInspected unit, confirmed CX complaint. Tightened FC door handle and found FC door was really loose, allowing the air baffle to sound louder when opening and closing. Resecurred FC door and tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Gainesville, VA 20155

Ezra M.

Job Details: 02/20/2023

"both door are damaged. ordering both doors.; ordrng 1 W11566703 (Door, Freeze) and 1 LW11038910 (Door, Refrigerator)"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ15

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 02/20/2023

"CX Concern the unit not cooling ion both sections , found compressor and condensor fan not comimng on, no 120vac going to components .. found loose connection on control, reseated and tested unit. comp/ cond now coming on.. allow24hrs too cool and make ice"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near McLean, VA 22102

Jason A.

Job Details: 02/20/2023

CX complaint FRIDGE RC door does not seal after it was replaced. Checked door is not grabbing magnet to door frame. Gap on the top right corner. Heated to soften gasket & remove flat spots but gap remains. CX going to lean a chair on door so cold air doesnt escape > JJ; ordrng 1 LW10912075 (dor-fip SS RC)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Baltimore, MD 21229

Shane M.

Job Details: 02/20/2023

cx complaint of a line inside the tub. could confirmed her complaint. looks like a dirtyline of substance like residue.. cx could wipe away line by hand. cx mentioned the unit came to her like this. tub can be clean w affresh and manual labor w a rag. cx is not happy. advised cx to contact wpl to get tub approved to replacement. W11178227

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near McLean, VA 22101

Jason A.

Job Details: 02/20/2023

CX complaint FRIDGE no ice. Found ice bin housing stuck cleared ice. Found htr wire disconnected. HTR element measures 61 OHMs. Test 66 HTR works & 120 PA. 97 fills. 128 6.0.0 (7.0.0 or newer required) S27311 covers labor & evap cover. CX has RC set to 34 & FC -5. Record temp AVGs.CX paid in full. 3CountSealSyst > JJ; ordrng 1 W11548259 (CONDENSER) and 1 W11592009 (COMPRESSOR) and 1 W11533213 (CONTROL KIT - S27311) and 1 W10889360 (cover-evap S27311) and 1 W10865322 (evaporator RC) and 1 LOOK (LOOK) and 1 CXpaidinfull.3CountSealSyst (CX paid in full. 3CountSealSyst)

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Richmond, VA 23235

Chris B.

Job Details: 02/20/2023

replaced pulley tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Georgetown, SC 29440

Rolf K.

Job Details: 02/20/2023

CX states not draining. Ran diagnostics found no error codes. Drain pump working. Cx also complains hanging in cycles. Reset control board worked temporarily. Needs new control board.; ordrng 1 W11608058 (control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 02/20/2023

GOT HERE replaced door by myself no 2nd tech needed test 44 22 test 45 fill CX MUST WAIT 24 HRS TO SEE ICE COLLECTED $125 LABOR THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Olney, MD 20832

Dustin F.

Job Details: 02/20/2023

"Rang doorbell twice on arrival, Called and left voicemail explaining i could wait up to 10 mins. contacted office, spoke to sharita, she called and left a voicemail as well. waited 10 min then moved on.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Havre de Grace, MD 21078

Neil H.

Job Details: 02/20/2023

CX COMPLAINT I/M HAD STOPPED WORKING BUT STARTED AGAIN FOUND THE ZIPTIES THAT HOLD I/M SENSOR CAME LOOSE REPLACED THE I/M UNIT TESTED GOOD.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Damascus, MD 20872

Julian H.

Job Details: 02/20/2023

CX complaint about unit staying on high when selecting low on RF burner inspected wiring looked good issue with burner & switch correct power 240vac need parts; ordrng 1 W11517959 (dual element RF) and 1 W10857622 (switch-inf)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/20/2023

"Cx complains that the basket is broken, inspected unit, the left read suspension is out of place.. spring back in place, suspension cks ok. unit tested and washer wotks fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Gaithersburg, MD 20882

Julian H.

Job Details: 02/20/2023

"CX complaint about unit getting error F8E4 overflow condition constantly inspected unit on test mode got errors f9e2 drain electrical issue F8e4 overflow condition noticed that unit has a brass colored bushing on heater checked svc pointer & according to this doesnt qualifies but they have signs of deterioration can cause a leak replaced drain pump & heater from VS tested & working; ordrng 1 W11412291 (drain pump FOR RESTOCK JH VS) and 1 W11537778 (heater FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 W11412291 (drain pump FOR RESTOCK JH VS), and 1 W11537778 (heater FOR RESTOCK JH VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Mount Airy, MD 21771

Marc M.

Job Details: 02/20/2023

installed new ui and had to thaw the fill tubes for both the dispenser line and the icemaker fill tube. tested both dispenser and test 45 and unit now checks good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chesterfield, VA 23832

Chris B.

Job Details: 02/20/2023

cx conp unit make loud screeching sound insp unit found unit making loud grinding sound from gear case ordering gear case ; ordrng 1 W11454741 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/20/2023

"Replaced parts, unit tested, water level and water pressure is good, unit works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20148

Ricky E.

Job Details: 02/20/2023

compressor shipped unpressurized.. will reorder.. also the customer stated that the unit looses cooling in the fzr before ice stops being made.. will order the ff evap also...; ordrng 1 W10832994 (compressor) and 1 w11492867 (ff evap) and 1 WPW10608485 (evaporator) and 1 look/look (look/look)

We serviced a

WHIRLPOOL DRYER

Model MED3500FW

Near Laurel, MD 20723

Dustin F.

Job Details: 02/20/2023

"upon Arrival, CX was under impression she was under third party warranty. I explained it wasnt dispatched over as such so shes gonna get it sorted out and dispatched correctly. no work was done no charges made."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Arlington, VA 22207

David J.

Job Details: 02/20/2023

"Cx complaint unit will not go passed sensing. Arrived and inspected unit. Found no error codes. Tested unit and belt is just spinning. Turned off unit and lifted up unit. Found pulley on cam the nut came loose and belt popped off. Causing it to burn hole through cover. Removed cover and cleaned under unit. Replaced belt and cam with van stock. Tested unit and now works as intended. Could here a small clicking start to happen. Found small sign of gear case oil. Asked Cx and he had stated its been doing that for a while. Possible gear failure in future. Made sure customer was aware. Unit is working as intended. Job complete ; ordrng 1 W10721967 (Cam VS) and 1 W11239857 (Belt VS), used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/20/2023

"upon arrival cx informed me unit started making ice 2 days after tech left and at arrival bin was full, possible harness issue at hinge, no signs of sleeve breakeage but pobbible internal stress on wires, if cx calls back need continutity check of harness in door and voltage checks to icemaker and off control.........tested all ops ok............ warranty extended 30 days from today"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Oak Hill, VA 20171

Richard B.

Job Details: 02/20/2023

"CX complant. Door broken. Inspected unit and found outer door glass needed as well as inner glass pack. Outer door glass on site , Cleaned up risidual broken glass. Ordered glass pack. Further work needed, RB; ordrng 1 W11455086 (glass pack middle) and 1 W10884775 (badge)"

We serviced a

MAYTAG ICE MAKER

Model MFI2570FEZ08

Near Millers, MD 21102

Justin S.

Job Details: 02/20/2023

replaced the ice maker and the mold filled. the mold is not leaking. reset power to the unit and leveled the unit. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Callaway, MD 20620

Robert A.

Job Details: 02/20/2023

Cx was not home and did not answer the phone (office called). I did not diagnose the unit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Laurel, MD 20723

Dustin F.

Job Details: 02/20/2023

"CX complaint: Frost buildup in FC on shelves.Inspected unit, found FC door was loose. Resecured FC door to seal airgap. Unit working as intended."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Front Royal, VA 22630

Ezra M.

Job Details: 02/20/2023

"Found F8E1error. Cold water valve is not opening. Replaced inlet valve. Tested for proper operation.; ordrng 1 W11038689 (water inlet em vs), used 1 W11038689 (water inlet) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near ,

John P.

Job Details: 02/20/2023

Installed new grill fan motor fan blade installed foam insulation between grill and evap cover along with fan housing to the cabinet to try to reduce vibrations unit appears to be working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Rockville, MD 20853

Julian H.

Job Details: 02/20/2023

"CX complaint about unit not cooling inspected & found room temp on both cavities no frost pattern went to the back & compressor not turning on just buzzes checked resistnace 5,6, 11oh but also goes all over the place issue with compressor MUST BE A SEALED SYS TECH 2 COUNTS R600A LOKRING KIT NEEDED PLSUPDATE CONTACT INFO; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11370574 (COMPRESSOR) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Midlothian, VA 23113

John P.

Job Details: 02/20/2023

Installed dispenser tested working as designed.

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS5

Near Kensington, MD 20895

Roberto I.

Job Details: 02/20/2023

"CX complaint open/close door message on display, but now doesn't even turn on.Confirmed no power, found open 20A fuse. Unit needs interlock assy per sp W11245251. Ordering door interlock W11244490 and fuse W10138793. Collected $167.27, balance $110. TReturn visit 3/1/23; ordrng 1 W11244490 (door interlock) and 1 W10138793 (fuse)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Richmond, VA 23235

Chris B.

Job Details: 02/20/2023

replaced control and ui tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Harrisburg, PA 17109

Drew B.

Job Details: 02/20/2023

"cx complaint that unit is not turning dryer drum and when arrived foudn the issue was the belt had defintley broken off the motor and drum you can spin the drum very easily and foudn the issue to require 2 tech and remove access to unit also being the location of the unit look into the sd mibile and will require 2 tech assitstance to gain access to unit and do repaiur. call to reschd,; ordrng 1 3394652 (belt 34@trb) and 1 LOOK (LOOK) and 1 2TECH (2 TECH) and 1 WP691366 (pulley 36@trb)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Randallstown, MD 21133

Robert L.

Job Details: 02/20/2023

"installed evap harness with new bi metal, new harness had differant motor connecvtion, so sliced in bimetal harness , tested all ops ok, collected $140 visa"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW05

Near Joppatowne, MD 21085

Emmanuel R.

Job Details: 02/20/2023

"Cs unit is not cooling properly, confirmed complaint. I found temps in fc 37 degrees. Removed evap cover and found no frost pattern. Evap fan, cond. fan and compressor running ok. .97amp 103watts. Looked for dye but i didnt spot any, used mega bubbles and found the evap is leaking right where the thermistor was mounted. See pics. Unit needs a sealed system tech with a evap.; ordrng 1 W11407409 (evap) and 1 lockringkit (lockring kit)"

We serviced a

MAYTAG DISHWASHER

Model MDB5969SDM0

Near Chesterfield, VA 23838

John P.

Job Details: 02/20/2023

"CX Complaint can smell burning rubber smell, checked wire connections at junction box, checked control and harness, didn't see nor smell any burning smells. Ran test cycle was unable to duplicate issue. Called techline talked to Scott he documented and stated no known issues."

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Silver Spring, MD 20902

Roberto I.

Job Details: 02/20/2023

"CX complaint wet clothes at the end of the cycle.Ran test mode, found F9E1 error. The unit didn't drain. Removed front, found pump filter ok, but impeller separated from shaft. Replaced pump using v/s part. Cleared error and ran a complete test cycle. The unit worked as designed; ordrng 1 W11458345 (drain pump (RI van stock)), used 1 W11458345 (drain pump) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2557HEQ

Near Petersburg, VA 23803

John P.

Job Details: 02/20/2023

CX complaint unit leaking water checked unit found drain line stopped up cleared tested working as designed.

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Rockville, MD 20852

Roberto I.

Job Details: 02/20/2023

"CX complaint dryer not starting.Tested unit, it didn't start. Power supply ok, found bad door switch. Replaced door switch using v/s part. Unit tested ok.; ordrng 1 WP3406107 (door switch (RI van stock)), used 1 WP3406107 (door switch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Washington, DC

Samuel R.

Job Details: 02/20/2023

cx complaint unit is cooling.inspected unit and could confirm.found evap to only frost pattern on top two rows.checked amp draw got 0.29amp called techline and advised changing compressor.gave cx a qoute

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Waldorf, MD 20603

Robert A.

Job Details: 02/20/2023

Cx complaint that the unit is making a rattling sound when the unit drains. I inspected the unit to confirm the complaint. I found an error code: f2e1. I ran manual drain test and heard the noise. I removed the drain pump and did not fine anything inside near the impeller. I ran the pump detached from the hoses and did not hear the noise. I put the pump back in place and heard the noise again. The unit needs a new drain pump to resolve the issue. I left the cx with a quote and collected the service call fee. Please schedule for friday 2/24 if they call in and pay today.; ordrng 1 W11396717 (drain pump 179.27)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Toano, VA 23168

Justin W.

Job Details: 02/20/2023

cx complaint valves leaking into unit. checked unit to find no error codes. found valves dripping slightly. removed valve to find debri in valve. cleaned valve and tested unit working as designed

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, MD 21215

Shane M.

Job Details: 02/20/2023

"cx complaint the unit oven isnt getting hot & no sparks on cooktop. can confirmed both complaints. 120v at both harness & ignitor. found no glow on ignitor. ordering cooktop harness, spark module, 2 screws, tubing 4 oven burner, bring back ignitor, control board.; ordrng 1 WP6610341 (spark module) and 1 WPW10548355 (harness) and 1 W11220387 (tubing) and 2 98005659 (screws)s and 1 WPW10556708 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/20/2023

"Cx complains that the water filter stuck, inspected unit, the line is frozen... rc temp read 38 degrees, ok. i remove the filter, cx has a new filter. rpelaced.. unti tested and water pressure from water dispenser is good."

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Accokeek, MD 20607

Robert A.

Job Details: 02/20/2023

Cx complaint that the fan makes a rattling noise while it runs. I inspected the unit and confirmed the complaint. The MW heats fine but when the fan runs it rattles loudly. The unit will need a new fan assembly to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11441128 (fan motor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chester, VA 23836

Chris B.

Job Details: 02/20/2023

real address is biulding 12201 apt 302 cx comp unit will not run cycle insp unit found f2e1 stuck key and f8e1 low flow found hot water not flowing out of wall at all advised apt maintence adivesed cx to ude tap cold till plumbing is fixed

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Joppatowne, MD 21085

Emmanuel R.

Job Details: 02/20/2023

"Installed 3rd row spray arm and middle row spray arm. The retainer wasnt in my bin, ordering lower spray arm and retainer.; ordrng 1 W11101428 (arm-spray)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Lewes, DE 19958

Michael E.

Job Details: 02/20/2023

"CX complaint: unit leaking same place but only half the time. Tested and verified complaint. I found the upper left corner of the new gasket is slanted inwards as the original gasket did. I replaced the door gasket, tested unit and it is now working properly. Job is comple"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Potomac, MD 20854

Roberto I.

Job Details: 02/20/2023

"Cx complaint right rc gasket broken, freezer handle came out.Attempted to reinstalled the handle, but the hole on the door was stripped and I was unable to tight the stud. Quoted repair $974.34 with %125 labor for rc door gasket W10830162, freezer door 12977880SQ and name plate W10876598 replacement. Cx declined. Collected $120; ordrng 1 12977880SQ (freezer door) and 1 W10876598 (nameplate) and 1 W10830162 (Rc door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ashburn, VA 20147

Ricky E.

Job Details: 02/20/2023

"installed part, unit cks ok."

We serviced a

WHIRLPOOL O.T.R Microwave

Model WMH32519HZ07

Near Little River, SC 29566

Paul F.

Job Details: 02/20/2023

"Tried to take the unit down by myself but it was stuck and I didnt feel comfortable putting any more force on the unit then I was, by myself. NTO 2 man.; ordrng 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 02/20/2023

"installed part, unit cks ok..."

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XSS

Near Oak Hill, VA 20171

Richard B.

Job Details: 02/20/2023

"CX complant. Cooktop dosent work. Inspected unit and coktop unresponsive . Cycled breaker and checked connection.Good connections. ordering UI and power module. Further work needed, RB; ordrng 1 WPW10396615 (UI) and 1 W10857232 (POWER MODULE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 02/20/2023

Installed the Freezer Door. Heated Door Gasket with Heat Gun. Door is sealed. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Potomac, MD 20854

Roberto I.

Job Details: 02/20/2023

"Cx complaint broken lid.Inspected unit, confirmed broken lid around left hinge. Ordering lid W11259006. Collected in full ($484.22); ordrng 1 W11259006 (lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Chesapeake, VA 23320

Zachery R.

Job Details: 02/20/2023

"cx complaint filter stuck, checked unit, verified issue, tried removing filter, was not able to remove filter from housing. quoted cx for new filter housing, cx unsure about repair. advised cx ticket is open for 30 day, cx paid $120 service call."

We serviced a

KITCHENAID DISHWASHER

Model KDTE404DSS0

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/20/2023

"cx compalint stoping mid cycle, as if door opened, and can restart, replaced upper rails per S-22916, found 6-2 valve error, replaced valve from truck stock, control wont advance in diag, replaced control from pre-id, still wont enter diag, cycle started cx to call if doesnt complete, reorder for truck stock; ordrng 1 W10648041 (DW valve RL VS), used 1 W10648041 (valve RL VS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/20/2023

cx complaint dw door falls checked unit and found spring had come unseated causing plastic rings around spring to splintered not allowing spring to reseat properly on unit installed new hinge on unit . tested and doors now working as designed and doesnt fall anymore . tested all major componets and everything tested good unit running as designed

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, VA 23452

Branden R.

Job Details: 02/20/2023

cx complaint unit leaking checked unit and found hotwater valve stuck open whenever hot valves on units putting in to much water allowing water to build up on basket ring thing leaking over the top over time . replaced with pre id part and found pre id inlet valve once valve has pressure found new valve also leaking from cold valve around connetion will need to ordering a inlet valve for proper repair .; ordrng 1 W11210463 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Carlisle, PA 17015

Fred G.

Job Details: 02/20/2023

"cx complaint unit worked for 2 weeks and then stopped. then unit began to work again. inspected unit and first took temps, I found 7 degrees FC, 28 degrees RC. cx stated unit lights worked, fans were on. but lost cooling. removed back cover and checked compressor connections. all were good. remnoved control and found all connection tight. today unit is working as designed. uni checks good."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Richmond, VA 23235

Chris B.

Job Details: 02/20/2023

cx comp unit lid latches will not stay in lid and not allowing lid to alighn with latch unit will need lid and hinges and bushing to comp repair; ordrng 1 W11259006 (lid) and 1 WP8563965 (hinge) and 1 WP8572974 (hinge) and 2 W11404293 (screws)s and 2 W11168238 (bushings)s

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20003

Samuel R.

Job Details: 02/20/2023

cx infirmed that whirlpool said unit is still in warranty.cx will call whirlpool no service was performed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Bucksport, SC 29527

Jason T.

Job Details: 02/20/2023

"Cx complaint, lower cavity light not operating, found bulb seized to the socket, removed the bulb, verified 120 vac at the socket. Installed bulb from van stock, verified bulb operation...working as designed.; ordrng 1 8206232A (lamp 40 watt JT VS) and 1 LOOK (LOOK), used 1 8206232A (40 WATT BULB) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Westminster, MD 21158

Justin S.

Job Details: 02/20/2023

replaced the control ui and damper assembly. the unit is now good

We serviced a

AMANA DRYER

Model NED4655EW1

Near College Park, MD 20740

Andrew H.

Job Details: 02/20/2023

"American plane is a unit's not heating. Inspected unit found high limit thermal cut off open. I checked and found the thermal cut off was open I replaced with the thermal kit. Unit has two year builder warranty. Unit is now heating and working properly.; ordrng 1 279816 (Thermal cut off kit AH VS) and 1 Look (Look), used 1 279816 (Thermal cut off ki AH VS) from stock"

We serviced a

JENNAIR COOKTOP

Model JED8430BDF

Near Washington, DC 20015

Brian F.

Job Details: 02/20/2023

"Cx states cooktop burners not working, cx states while cleaning cooktop they heard a pop and the breaker flipped. Reset breaker, tested burners, all burners are now heating. Unit is now working properly."

We serviced a

JENNAIR DISHWASHER

Model JDB9800CWP2

Near Richmond, VA 23235

Joseph D.

Job Details: 02/20/2023

Part not on truck or at cx house. Must reorder valve. ; ordrng 1 W10859298 (Valve)

We serviced a

WHIRLPOOL DRYER

Model WGD9750WR1

Near Washington, DC 20015

Brian F.

Job Details: 02/20/2023

"Cx states unit making noise, tested and confirmed. Unstacked dryer and entered unit. Replaced worn idler pulley and rollers. Reassembled and reinstalled unit, tested, unit is now working properly. Advised cx to call vent company to fully secure dryer vent."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Taneytown, MD 21787

Ricardo S.

Job Details: 02/20/2023

"Cx complains that the unit shakes too much.. inspected unit, no error codes found, i ran drain/spin and unti shakes too much, unit is level ..the unit has a weak suspension.. re-order part.. missing one shock; ordrng 1 w11396716 (suspension)"

We serviced a

JENN-AIR COFFEE-MAKER

Model JBC7624BS00

Near Bethesda, MD 20814

Brian F.

Job Details: 02/20/2023

"Cx states grinder making noise, tested and confirmed. Installed new grinder, called tech line for setup assistance"

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Fairfax, VA 22030

Demonte S.

Job Details: 02/20/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. Checked power from L1 to N = 124.0 Volts. L2 to N = 124.4 Volts. L1 to L2 = 248.6 volts. I then started the Dryer. No Heat. Checked the Tco. Tco is reading 0.1 Ohms. I then checked the Heater Element. I'm getting 9.2 Ohms. Checked for power at the Heating Element. I'm getting 124.1 Volts. Red Wire to the Tco I'm getting 124.0 Volts. Purple Wire to the Tco . I'm getting 0.23 Volts. Unit will need the Control Board. ; ordrng 1 W11481117 (CNTRL-ELEC)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Williamsburg, VA 23185

Lucas R.

Job Details: 02/20/2023

"cx complaint ice in ff, checked unit found drain clogged, removed extension, checked good, thawed ice in ff to remove drawer, cleared drain drain with steamer, verrified water in pan, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Georgetown, SC 29440

Rolf K.

Job Details: 02/20/2023

Cx states no cool. Found bad compressor. Whirlpool has sent the cx a compressor. I can not do sealed system work . Jt will have to do this one. Another company diagnosed this. Verified compressor is needed.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHV01

Near Williamsburg, VA 23188

Lucas R.

Job Details: 02/20/2023

"cx complaint frost in fc, checked unit found door slides intermittently jamming, replaced drawer slides, tested, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM00

Near Union Bridge, MD 21791

Marc M.

Job Details: 02/20/2023

"upon arrival cx stated the unit is cooling fine in the fc however items in the rc are freezing. this is not a complaint typically consistent with a sealed system issue, so immediately recorded temp readings. found fc showing -4 degrees, which is affimatively NOT a SS leak. rc is showing 19 degrees so checked values at rc thermistor. rc thermistor read 5k ohms. which would be about 52 degrees and clearly the point of failure within the temp concerns. per techline pervious parts replaced are ui, evap harness, damper, and control, which of course would not include the rc thermistor. unit will need rc thermistor; ordrng 1 WPW10224292 (harns-wire)"

We serviced a

JENNAIR OVEN

Model JMW2430WS02

Near Williamsburg, VA 23185

Justin W.

Job Details: 02/20/2023

helped lr remove unit and install interlock switches

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 02/20/2023

CX Concern the unit not drying .. found the units tco loose .. reconnected and tested unit. Now heating and working as designed ..; ordrng 1 look (look)

We serviced a

KITCHENAID OVEN

Model KMBP100ESS20

Near Poquoson, VA 23662

Justin W.

Job Details: 02/20/2023

replaced lamp and transformer. tested unit working as designed

We serviced a

WHIRLPOOL FREEZER

Model WRF990SLAM02

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 02/20/2023

"Installed new coupler and uv drier , flushed the system w/ nitrogen to verify there were no restrictions .. then pressurized system w/ 140psi of nitrogen to make sure unit doesnt drop pressure, couldnt find a pressure drop / leak .. vac unit down to 30in vac and held vaccum .. refilled unit in test 4, allow 24hrs too cool correctly and make ice .. Need to return to check system for uv dye ..; ordrng 1 look (look) and 1 3ct (3ct)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HBS00

Near Yorktown, VA 23692

Justin W.

Job Details: 02/20/2023

replaced recirculation pump. ran through auto test successfully and manually tested pump to find unit working as designed. drained reservoir and removed from diagnostics. witnessed unit filling properly and starting ice harvest.

We serviced a

WHIRLPOOL RANGE

Model WCG97US0HS

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/20/2023

"Cx complains about a missing part, the cooktop missing the RR burner head.. I tried to call the number that is on the ticket but no one answers the phone to explain the charges for the repair.burner head part# WP8286813 $74.42 .. Labor $110.00 shipping $15,00 taxes $4.47 total $203.89; ordrng 1 WP8286813 (burnr-head)"

We serviced a

JENNAIR OVEN

Model JMW2430WS02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 02/20/2023

"pulled unit found bake element at 21 ohms, verrified 240 vac to element in diagnostics., replaced intrerlock, tested, reassembled and reinstalled, heated oven to 350, verrified microwave function, unit working as designed. called office spoke with HM advised balance due of $168.96"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/20/2023

"Cx complains that the unit not dispensing ice. inspected unit, the motor shaft is bad and yoke wont move, order diveder, motor and yoke; ordrng 1 WPW10309864 (divider)"

We serviced a

KITCHENAID OVEN

Model KMBP100ESS20

Near Poquoson, VA 23662

Lucas R.

Job Details: 02/20/2023

assisted JW

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Sterling, VA 20164

Richard B.

Job Details: 02/20/2023

"Cx complant. Grinding noise when dryer starts. Inspected unit and found when dryer starts the sounds are coming from the rear of unit. . found units blower wheel is hitting on chute area. Ordering chute , and two seals; ordrng 1 347139 (dryer seal) and 1 WP339956 (foam seal) and 1 279505 (chute)"

We serviced a

KITCHENAID REFRIGERATOR

Model KURR114KSB00

Near Great Falls, VA 22066

Richard B.

Job Details: 02/20/2023

"CX complant. Door damaged. Inspected unit and found door is defective. Reordering door assembly due to replacement door that was sent is also damaged, Further work needed, RB; ordrng 1 W11546134 (door) and 1 looklook (look look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near North Potomac, MD 20878

Julian H.

Job Details: 02/20/2023

CX complaint about unit not making ice checked temps on arrival FC-4* RC34* icebox 5* test 56E5 = Ice maker thermistor is bad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice mold thermistor issue.test 57 passed issue with icemaker; ordrng 1 W11579560 (icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Millsboro, DE 19966

Frederick R.

Job Details: 02/20/2023

Replaced patry drawer cover per prior diagnosis. That issue is resolved. CX is still having issues with FC frosting up. One issue is them opening it improperly from left corner which I explained to them was not the correct way. The right side of FC door is not sealing against body of unit. I tried to heat the seal and reform it but othing worked. Ordering new FC door in case the liner is warped as well as reordering gasket. Put foam tape on unit to limit gap. Door being shipped direct to CX. When part arrives they know to call in to set up return appt.; ordrng 1 12977880SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 2 W10876598 (nameplate)s

We serviced a

WHIRLPOOL STACKABLE

Model wet4027HW1

Near York, PA 17401

Bernard M.

Job Details: 02/20/2023

"Cx complaint the door won't shut to start cycles. Inspected and found the door switch had fragmented and doesn't recognize when door is closed to start. Ordering door switch and found in stock. Rescheduled cx for Wednesday 2/22, office will contact with time frame; ordrng 1 W11189162 (door switch)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hampton, VA 23664

Carl A.

Job Details: 02/20/2023

"cx complaint of unit not working,checked unit to find power coming to the unit on the board,found no power leaving board will need to be replaced break down as follows 1/W11419171service call call break down as follows service call 120.00 part 222.14shipping 15.00sub total 467.14tax 13.33grand total 480.47deposit 370.47balance due 110.00labor due on return visit ; ordrng 1 W11419171 (Control Board)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRW00

Near Richmond, VA 23236

John P.

Job Details: 02/20/2023

CX complaint unit not making ice checked unit found bad ice maker ordering ice maker.; ordrng 1 WPW10300024 (Icemaker)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0HS20

Near Ashburn, VA 20148

Daniel J.

Job Details: 02/20/2023

went to install new inner door glass after trying to removed glue from tape found two air pockets in new glass customer has been dealing with this since past nov reordering inner door glass none in stock in UM; ordrng 1 wpw10618107 (door glass)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/20/2023

"Cx complains that the unit not working at all, inspected unit, the lid lock makes a clicking noise, i ran diagnostic test mode, no error codes.. now the unit is dead, main board receives 120vac, all connecitons cks ok, order parts; ordrng 1 W11307244 (latch) and 1 W11038689 (valve)"

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