Service History 685 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Gloucester, Virginia 23061

Justin W.

Job Details: 02/21/2023

cx complaint unit leaking from left side. checked unit to find excessive suds. cleared out suds and leveled unit back by lowering front legs. unable to get unit to leak. ran 3 diagnostics cycles. advised cx to not pre wash dishes

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near Seaford, Delaware 19973

Michael E.

Job Details: 02/21/2023

"Replaced the element, operating thermostat, and tco as per previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Delmar, Delaware 19940

Frederick R.

Job Details: 02/21/2023

"CX complaint is no cool. Verified prior techs diagosis. Replaced compressor, drier and installed coupler. Pressure tested with 140psi of nitrogen. Vac'd down to 30in for 15mins. Filled with 56g of R600a. Compressor, fans and all components working. Informed CX 24-36hrs for unit to get to temps"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM03

Near Suffolk, Virginia 23435

Lucas R.

Job Details: 02/21/2023

"replaced compressor and drier, vacuumed, charged, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Newport News, Virginia 23607

Lucas R.

Job Details: 02/21/2023

"upon arrival mod/ser. rubbed off, spoke with cx advised could not move forward w/o correct mod/ser."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 02/21/2023

"replaced parts, unit was constantly trying to drain, come to find new acu is defective, installed old acu, tested, no faults after test, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Washington, District of Columbia 20002

Emmanuel R.

Job Details: 02/21/2023

"Cs top rack is falling off, confirmed complaint. Left side adjuster has broken off. Quoted customer $217.30 for both adjusters but he will be talking with the landlord about. adjuster WPW10546503 x2. Collected for svc call. Advised quoted is good for 30days."

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW2

Near Washington, District of Columbia 20016

Emmanuel R.

Job Details: 02/21/2023

Replaced idler pulley and tested unit. Unit is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Harrisburg, Pennsylvania 17109

Marc M.

Job Details: 02/21/2023

"installed parts and tested unit. unit began quick wash cycle, filled, drained, no issues. unit now checks good."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH04

Near Middletown, Pennsylvania 17057

Marc M.

Job Details: 02/21/2023

cx complaint unit thawing items in the fc and freezing items in the rc. based on cx description began inspecting for a sealed system failure. immediately checked temps and found unit operating around 4-6 dergrees. however after removing the evap cover found a large accumulatio of ice on the evap at the capilary tube. unit has ss failure. quoted for repair but cx does not want to proceed. collected only for service call.

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWS1

Near University Park, Maryland 20782

Emmanuel R.

Job Details: 02/21/2023

"Replaced sump and motor, tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 02/21/2023

"replaced lid latch, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Poolesville, Maryland 20837

Julian H.

Job Details: 02/21/2023

CX complaint about unit running all the time inspected temps on arrival RC36* Fc-2* tested all componenets & working properly on test mode CX hearing fans I explained how unit operates sounds that Cx are hearing are within this model fan runs constantlyalso turned icemaker off CX doesnt have it hook up working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Conway, South Carolina 29526

Rolf K.

Job Details: 02/21/2023

CX complains no ice. Reset control by powering down. Icemaker cycled and filled after power up. Operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Broadway, Virginia 22815

Danny R.

Job Details: 02/21/2023

insrtalled partrs check sok

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY02

Near Springfield, Virginia 22152

Jason A.

Job Details: 02/21/2023

CX complaint FRIDGE stopped cooling. Unit was plugged in on arrival. Unplugged unit & checked current draw. When plugged in relay clicked & compressor started. Measured FC temp from 72F to 49F. Unit is cooling > JJ

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 02/20/2023

"CX Concern the units burner flames were not adjusting .. Found flames too big on 'lo' setting , adjusted flames / burners and tested unit . Job complete; ordrng 1 look (look)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0HW0

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 02/20/2023

"cx complaint rf burner only working on high, checked unit found no decrease in amerage from switch, called office scheduled for friday.; ordrng 1 WPW10434452 (switch-inf)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Chesapeake Beach, Maryland 20732

Shawn D.

Job Details: 02/20/2023

"cx complaint unit is not washing the dishes said it gets hot thats it. inspected unit then checked for errors and had 6-4 4-3. let service cycle run and no water, found float stuck up so fixed that and untit filled with water then leaked right away through the motor so canceled cycle right away. sump is bad ordering sump assem and control parts are instock so resceduled for 2/23/23; ordrng 1 W11025157 (sump assem) and 1 W11087226 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 02/20/2023

"C complaint was that the utni would nto dry the dishes. I found that heating element had the harness not connected on the left side of the element. I secured that harness and unit test good.; (created new UIS, deleted prior attachment to UisID 428445), ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model wtw5057lw0

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 02/20/2023

I called CX and set a return date for 2/22; ordrng 1 W11395618 (Run Cap)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hampstead, Maryland 21074

Justin S.

Job Details: 02/20/2023

called parts and left 2 parts with the cx; schdld next appmnt for 2/22 WED !

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, District of Columbia 20010

Brian F.

Job Details: 02/20/2023

"Cx states unit making noise while drying, confirmed complaint. Installed new motor, reassembled and tested, drum not spinning with new motor. Ordering new motor, cx calling office to schedule return.; ordrng 1 W11519731 (motor)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lewes, Delaware 19958

Frederick R.

Job Details: 02/20/2023

"CX complaint is unit always off balance. Inspected unit and found defective levelers have become worn and defective which was causing WM to never be able to balance properly. Installed new levelers from VS. Ran unit and relevelled and the unit is now working proerply. Job is complete; ordrng 4 WPW10687506 (leveling leg (FRVS))s and 1 look (look), used 4 WPW10687506 (legs (FRVS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Arlington, Virginia 22209

David J.

Job Details: 02/20/2023

Arrived with no pre ids. Cx gave impression he was not wanting to repair unit after last visit. Marked parts as a simple Miss diagnosis. Cx did not want to take unit down to have to put back up without installing parts. Re ordering pre ids and will arrive as scheduled by office with 2nd tech. ; ordrng 1 WPW10212596 (Cold water inlet valve) and 1 WPW10212598 (Hot water inlet valve) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 02/20/2023

"Cx complains that the unit not working at all, inspected unit, the lid lock makes a clicking noise, i ran diagnostic test mode, no error codes.. now the unit is dead, main board receives 120vac, all connecitons cks ok, order parts; ordrng 1 W11307244 (latch) and 1 W11038689 (valve)"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0HS20

Near Ashburn, Virginia 20148

Daniel J.

Job Details: 02/20/2023

went to install new inner door glass after trying to removed glue from tape found two air pockets in new glass customer has been dealing with this since past nov reordering inner door glass none in stock in UM; ordrng 1 wpw10618107 (door glass)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRW00

Near Richmond, Virginia 23236

John P.

Job Details: 02/20/2023

CX complaint unit not making ice checked unit found bad ice maker ordering ice maker.; ordrng 1 WPW10300024 (Icemaker)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hampton, Virginia 23664

Carl A.

Job Details: 02/20/2023

"cx complaint of unit not working,checked unit to find power coming to the unit on the board,found no power leaving board will need to be replaced break down as follows 1/W11419171service call call break down as follows service call 120.00 part 222.14shipping 15.00sub total 467.14tax 13.33grand total 480.47deposit 370.47balance due 110.00labor due on return visit ; ordrng 1 W11419171 (Control Board)"

We serviced a

WHIRLPOOL STACKABLE

Model wet4027HW1

Near York, Pennsylvania 17401

Bernard M.

Job Details: 02/20/2023

"Cx complaint the door won't shut to start cycles. Inspected and found the door switch had fragmented and doesn't recognize when door is closed to start. Ordering door switch and found in stock. Rescheduled cx for Wednesday 2/22, office will contact with time frame; ordrng 1 W11189162 (door switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Millsboro, Delaware 19966

Frederick R.

Job Details: 02/20/2023

Replaced patry drawer cover per prior diagnosis. That issue is resolved. CX is still having issues with FC frosting up. One issue is them opening it improperly from left corner which I explained to them was not the correct way. The right side of FC door is not sealing against body of unit. I tried to heat the seal and reform it but othing worked. Ordering new FC door in case the liner is warped as well as reordering gasket. Put foam tape on unit to limit gap. Door being shipped direct to CX. When part arrives they know to call in to set up return appt.; ordrng 1 12977880SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 2 W10876598 (nameplate)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near North Potomac, Maryland 20878

Julian H.

Job Details: 02/20/2023

CX complaint about unit not making ice checked temps on arrival FC-4* RC34* icebox 5* test 56E5 = Ice maker thermistor is bad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice mold thermistor issue.test 57 passed issue with icemaker; ordrng 1 W11579560 (icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KURR114KSB00

Near Great Falls, Virginia 22066

Richard B.

Job Details: 02/20/2023

"CX complant. Door damaged. Inspected unit and found door is defective. Reordering door assembly due to replacement door that was sent is also damaged, Further work needed, RB; ordrng 1 W11546134 (door) and 1 looklook (look look)"

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Sterling, Virginia 20164

Richard B.

Job Details: 02/20/2023

"Cx complant. Grinding noise when dryer starts. Inspected unit and found when dryer starts the sounds are coming from the rear of unit. . found units blower wheel is hitting on chute area. Ordering chute , and two seals; ordrng 1 347139 (dryer seal) and 1 WP339956 (foam seal) and 1 279505 (chute)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 02/20/2023

"Cx complains that the unit not dispensing ice. inspected unit, the motor shaft is bad and yoke wont move, order diveder, motor and yoke; ordrng 1 WPW10309864 (divider)"

We serviced a

WHIRLPOOL RANGE

Model WCG97US0HS

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 02/20/2023

"Cx complains about a missing part, the cooktop missing the RR burner head.. I tried to call the number that is on the ticket but no one answers the phone to explain the charges for the repair.burner head part# WP8286813 $74.42 .. Labor $110.00 shipping $15,00 taxes $4.47 total $203.89; ordrng 1 WP8286813 (burnr-head)"

We serviced a

WHIRLPOOL FREEZER

Model WRF990SLAM02

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 02/20/2023

"Installed new coupler and uv drier , flushed the system w/ nitrogen to verify there were no restrictions .. then pressurized system w/ 140psi of nitrogen to make sure unit doesnt drop pressure, couldnt find a pressure drop / leak .. vac unit down to 30in vac and held vaccum .. refilled unit in test 4, allow 24hrs too cool correctly and make ice .. Need to return to check system for uv dye ..; ordrng 1 look (look) and 1 3ct (3ct)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 02/20/2023

CX Concern the unit not drying .. found the units tco loose .. reconnected and tested unit. Now heating and working as designed ..; ordrng 1 look (look)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM00

Near Union Bridge, Maryland 21791

Marc M.

Job Details: 02/20/2023

"upon arrival cx stated the unit is cooling fine in the fc however items in the rc are freezing. this is not a complaint typically consistent with a sealed system issue, so immediately recorded temp readings. found fc showing -4 degrees, which is affimatively NOT a SS leak. rc is showing 19 degrees so checked values at rc thermistor. rc thermistor read 5k ohms. which would be about 52 degrees and clearly the point of failure within the temp concerns. per techline pervious parts replaced are ui, evap harness, damper, and control, which of course would not include the rc thermistor. unit will need rc thermistor; ordrng 1 WPW10224292 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Georgetown, South Carolina 29440

Rolf K.

Job Details: 02/20/2023

Cx states no cool. Found bad compressor. Whirlpool has sent the cx a compressor. I can not do sealed system work . Jt will have to do this one. Another company diagnosed this. Verified compressor is needed.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Fairfax, Virginia 22030

Demonte S.

Job Details: 02/20/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. Checked power from L1 to N = 124.0 Volts. L2 to N = 124.4 Volts. L1 to L2 = 248.6 volts. I then started the Dryer. No Heat. Checked the Tco. Tco is reading 0.1 Ohms. I then checked the Heater Element. I'm getting 9.2 Ohms. Checked for power at the Heating Element. I'm getting 124.1 Volts. Red Wire to the Tco I'm getting 124.0 Volts. Purple Wire to the Tco . I'm getting 0.23 Volts. Unit will need the Control Board. ; ordrng 1 W11481117 (CNTRL-ELEC)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Taneytown, Maryland 21787

Ricardo S.

Job Details: 02/20/2023

"Cx complains that the unit shakes too much.. inspected unit, no error codes found, i ran drain/spin and unti shakes too much, unit is level ..the unit has a weak suspension.. re-order part.. missing one shock; ordrng 1 w11396716 (suspension)"

We serviced a

JENNAIR DISHWASHER

Model JDB9800CWP2

Near Richmond, Virginia 23235

Joseph D.

Job Details: 02/20/2023

Part not on truck or at cx house. Must reorder valve. ; ordrng 1 W10859298 (Valve)

We serviced a

AMANA DRYER

Model NED4655EW1

Near College Park, Maryland 20740

Andrew H.

Job Details: 02/20/2023

"American plane is a unit's not heating. Inspected unit found high limit thermal cut off open. I checked and found the thermal cut off was open I replaced with the thermal kit. Unit has two year builder warranty. Unit is now heating and working properly.; ordrng 1 279816 (Thermal cut off kit AH VS) and 1 Look (Look), used 1 279816 (Thermal cut off ki AH VS) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Bucksport, South Carolina 29527

Jason T.

Job Details: 02/20/2023

"Cx complaint, lower cavity light not operating, found bulb seized to the socket, removed the bulb, verified 120 vac at the socket. Installed bulb from van stock, verified bulb operation...working as designed.; ordrng 1 8206232A (lamp 40 watt JT VS) and 1 LOOK (LOOK), used 1 8206232A (40 WATT BULB) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Richmond, Virginia 23235

Chris B.

Job Details: 02/20/2023

cx comp unit lid latches will not stay in lid and not allowing lid to alighn with latch unit will need lid and hinges and bushing to comp repair; ordrng 1 W11259006 (lid) and 1 WP8563965 (hinge) and 1 WP8572974 (hinge) and 2 W11404293 (screws)s and 2 W11168238 (bushings)s

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, Virginia 23452

Branden R.

Job Details: 02/20/2023

cx complaint unit leaking checked unit and found hotwater valve stuck open whenever hot valves on units putting in to much water allowing water to build up on basket ring thing leaking over the top over time . replaced with pre id part and found pre id inlet valve once valve has pressure found new valve also leaking from cold valve around connetion will need to ordering a inlet valve for proper repair .; ordrng 1 W11210463 (inlet valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTE404DSS0

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 02/20/2023

"cx compalint stoping mid cycle, as if door opened, and can restart, replaced upper rails per S-22916, found 6-2 valve error, replaced valve from truck stock, control wont advance in diag, replaced control from pre-id, still wont enter diag, cycle started cx to call if doesnt complete, reorder for truck stock; ordrng 1 W10648041 (DW valve RL VS), used 1 W10648041 (valve RL VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Potomac, Maryland 20854

Roberto I.

Job Details: 02/20/2023

"Cx complaint broken lid.Inspected unit, confirmed broken lid around left hinge. Ordering lid W11259006. Collected in full ($484.22); ordrng 1 W11259006 (lid)"

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XSS

Near Oak Hill, Virginia 20171

Richard B.

Job Details: 02/20/2023

"CX complant. Cooktop dosent work. Inspected unit and coktop unresponsive . Cycled breaker and checked connection.Good connections. ordering UI and power module. Further work needed, RB; ordrng 1 WPW10396615 (UI) and 1 W10857232 (POWER MODULE)"

We serviced a

WHIRLPOOL O.T.R Microwave

Model WMH32519HZ07

Near Little River, South Carolina 29566

Paul F.

Job Details: 02/20/2023

"Tried to take the unit down by myself but it was stuck and I didnt feel comfortable putting any more force on the unit then I was, by myself. NTO 2 man.; ordrng 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Potomac, Maryland 20854

Roberto I.

Job Details: 02/20/2023

"Cx complaint right rc gasket broken, freezer handle came out.Attempted to reinstalled the handle, but the hole on the door was stripped and I was unable to tight the stud. Quoted repair $974.34 with %125 labor for rc door gasket W10830162, freezer door 12977880SQ and name plate W10876598 replacement. Cx declined. Collected $120; ordrng 1 12977880SQ (freezer door) and 1 W10876598 (nameplate) and 1 W10830162 (Rc door gasket)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Joppatowne, Maryland 21085

Emmanuel R.

Job Details: 02/20/2023

"Installed 3rd row spray arm and middle row spray arm. The retainer wasnt in my bin, ordering lower spray arm and retainer.; ordrng 1 W11101428 (arm-spray)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Accokeek, Maryland 20607

Robert A.

Job Details: 02/20/2023

Cx complaint that the fan makes a rattling noise while it runs. I inspected the unit and confirmed the complaint. The MW heats fine but when the fan runs it rattles loudly. The unit will need a new fan assembly to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11441128 (fan motor)

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, Maryland 21215

Shane M.

Job Details: 02/20/2023

"cx complaint the unit oven isnt getting hot & no sparks on cooktop. can confirmed both complaints. 120v at both harness & ignitor. found no glow on ignitor. ordering cooktop harness, spark module, 2 screws, tubing 4 oven burner, bring back ignitor, control board.; ordrng 1 WP6610341 (spark module) and 1 WPW10548355 (harness) and 1 W11220387 (tubing) and 2 98005659 (screws)s and 1 WPW10556708 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Waldorf, Maryland 20603

Robert A.

Job Details: 02/20/2023

Cx complaint that the unit is making a rattling sound when the unit drains. I inspected the unit to confirm the complaint. I found an error code: f2e1. I ran manual drain test and heard the noise. I removed the drain pump and did not fine anything inside near the impeller. I ran the pump detached from the hoses and did not hear the noise. I put the pump back in place and heard the noise again. The unit needs a new drain pump to resolve the issue. I left the cx with a quote and collected the service call fee. Please schedule for friday 2/24 if they call in and pay today.; ordrng 1 W11396717 (drain pump 179.27)

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Rockville, Maryland 20852

Roberto I.

Job Details: 02/20/2023

"CX complaint dryer not starting.Tested unit, it didn't start. Power supply ok, found bad door switch. Replaced door switch using v/s part. Unit tested ok.; ordrng 1 WP3406107 (door switch (RI van stock)), used 1 WP3406107 (door switch) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 02/20/2023

"CX complaint wet clothes at the end of the cycle.Ran test mode, found F9E1 error. The unit didn't drain. Removed front, found pump filter ok, but impeller separated from shaft. Replaced pump using v/s part. Cleared error and ran a complete test cycle. The unit worked as designed; ordrng 1 W11458345 (drain pump (RI van stock)), used 1 W11458345 (drain pump) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW05

Near Joppatowne, Maryland 21085

Emmanuel R.

Job Details: 02/20/2023

"Cs unit is not cooling properly, confirmed complaint. I found temps in fc 37 degrees. Removed evap cover and found no frost pattern. Evap fan, cond. fan and compressor running ok. .97amp 103watts. Looked for dye but i didnt spot any, used mega bubbles and found the evap is leaking right where the thermistor was mounted. See pics. Unit needs a sealed system tech with a evap.; ordrng 1 W11407409 (evap) and 1 lockringkit (lockring kit)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Harrisburg, Pennsylvania 17109

Drew B.

Job Details: 02/20/2023

"cx complaint that unit is not turning dryer drum and when arrived foudn the issue was the belt had defintley broken off the motor and drum you can spin the drum very easily and foudn the issue to require 2 tech and remove access to unit also being the location of the unit look into the sd mibile and will require 2 tech assitstance to gain access to unit and do repaiur. call to reschd,; ordrng 1 3394652 (belt 34@trb) and 1 LOOK (LOOK) and 1 2TECH (2 TECH) and 1 WP691366 (pulley 36@trb)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS5

Near Kensington, Maryland 20895

Roberto I.

Job Details: 02/20/2023

"CX complaint open/close door message on display, but now doesn't even turn on.Confirmed no power, found open 20A fuse. Unit needs interlock assy per sp W11245251. Ordering door interlock W11244490 and fuse W10138793. Collected $167.27, balance $110. TReturn visit 3/1/23; ordrng 1 W11244490 (door interlock) and 1 W10138793 (fuse)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Rockville, Maryland 20853

Julian H.

Job Details: 02/20/2023

"CX complaint about unit not cooling inspected & found room temp on both cavities no frost pattern went to the back & compressor not turning on just buzzes checked resistnace 5,6, 11oh but also goes all over the place issue with compressor MUST BE A SEALED SYS TECH 2 COUNTS R600A LOKRING KIT NEEDED PLSUPDATE CONTACT INFO; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11370574 (COMPRESSOR) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 02/20/2023

"Found F8E1error. Cold water valve is not opening. Replaced inlet valve. Tested for proper operation.; ordrng 1 W11038689 (water inlet em vs), used 1 W11038689 (water inlet) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Callaway, Maryland 20620

Robert A.

Job Details: 02/20/2023

Cx was not home and did not answer the phone (office called). I did not diagnose the unit.; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Oak Hill, Virginia 20171

Richard B.

Job Details: 02/20/2023

"CX complant. Door broken. Inspected unit and found outer door glass needed as well as inner glass pack. Outer door glass on site , Cleaned up risidual broken glass. Ordered glass pack. Further work needed, RB; ordrng 1 W11455086 (glass pack middle) and 1 W10884775 (badge)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Arlington, Virginia 22207

David J.

Job Details: 02/20/2023

"Cx complaint unit will not go passed sensing. Arrived and inspected unit. Found no error codes. Tested unit and belt is just spinning. Turned off unit and lifted up unit. Found pulley on cam the nut came loose and belt popped off. Causing it to burn hole through cover. Removed cover and cleaned under unit. Replaced belt and cam with van stock. Tested unit and now works as intended. Could here a small clicking start to happen. Found small sign of gear case oil. Asked Cx and he had stated its been doing that for a while. Possible gear failure in future. Made sure customer was aware. Unit is working as intended. Job complete ; ordrng 1 W10721967 (Cam VS) and 1 W11239857 (Belt VS), used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, Virginia 20148

Ricky E.

Job Details: 02/20/2023

compressor shipped unpressurized.. will reorder.. also the customer stated that the unit looses cooling in the fzr before ice stops being made.. will order the ff evap also...; ordrng 1 W10832994 (compressor) and 1 w11492867 (ff evap) and 1 WPW10608485 (evaporator) and 1 look/look (look/look)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chesterfield, Virginia 23832

Chris B.

Job Details: 02/20/2023

cx conp unit make loud screeching sound insp unit found unit making loud grinding sound from gear case ordering gear case ; ordrng 1 W11454741 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Gaithersburg, Maryland 20882

Julian H.

Job Details: 02/20/2023

"CX complaint about unit getting error F8E4 overflow condition constantly inspected unit on test mode got errors f9e2 drain electrical issue F8e4 overflow condition noticed that unit has a brass colored bushing on heater checked svc pointer & according to this doesnt qualifies but they have signs of deterioration can cause a leak replaced drain pump & heater from VS tested & working; ordrng 1 W11412291 (drain pump FOR RESTOCK JH VS) and 1 W11537778 (heater FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 W11412291 (drain pump FOR RESTOCK JH VS), and 1 W11537778 (heater FOR RESTOCK JH VS) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Damascus, Maryland 20872

Julian H.

Job Details: 02/20/2023

CX complaint about unit staying on high when selecting low on RF burner inspected wiring looked good issue with burner & switch correct power 240vac need parts; ordrng 1 W11517959 (dual element RF) and 1 W10857622 (switch-inf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Olney, Maryland 20832

Dustin F.

Job Details: 02/20/2023

"Rang doorbell twice on arrival, Called and left voicemail explaining i could wait up to 10 mins. contacted office, spoke to sharita, she called and left a voicemail as well. waited 10 min then moved on.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Georgetown, South Carolina 29440

Rolf K.

Job Details: 02/20/2023

CX states not draining. Ran diagnostics found no error codes. Drain pump working. Cx also complains hanging in cycles. Reset control board worked temporarily. Needs new control board.; ordrng 1 W11608058 (control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near McLean, Virginia 22101

Jason A.

Job Details: 02/20/2023

CX complaint FRIDGE no ice. Found ice bin housing stuck cleared ice. Found htr wire disconnected. HTR element measures 61 OHMs. Test 66 HTR works & 120 PA. 97 fills. 128 6.0.0 (7.0.0 or newer required) S27311 covers labor & evap cover. CX has RC set to 34 & FC -5. Record temp AVGs.CX paid in full. 3CountSealSyst > JJ; ordrng 1 W11548259 (CONDENSER) and 1 W11592009 (COMPRESSOR) and 1 W11533213 (CONTROL KIT - S27311) and 1 W10889360 (cover-evap S27311) and 1 W10865322 (evaporator RC) and 1 LOOK (LOOK) and 1 CXpaidinfull.3CountSealSyst (CX paid in full. 3CountSealSyst)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near McLean, Virginia 22102

Jason A.

Job Details: 02/20/2023

CX complaint FRIDGE RC door does not seal after it was replaced. Checked door is not grabbing magnet to door frame. Gap on the top right corner. Heated to soften gasket & remove flat spots but gap remains. CX going to lean a chair on door so cold air doesnt escape > JJ; ordrng 1 LW10912075 (dor-fip SS RC)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Gainesville, Virginia 20155

Ezra M.

Job Details: 02/20/2023

"both door are damaged. ordering both doors.; ordrng 1 W11566703 (Door, Freeze) and 1 LW11038910 (Door, Refrigerator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Atlantic Beach, South Carolina 29582

Paul F.

Job Details: 02/20/2023

Customer complaint is noise in the FF compartment when the door is opened. Found the damper door is chattering. NTO part.; ordrng 1 W11236851 (damper door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Pawleys Island, South Carolina 29585

Rolf K.

Job Details: 02/20/2023

cx complains water under drawers in ff compartment and water on floor. Found leaking water valve. All other issues resolved. Ordering 1 water valve W11548535 and 1 water tank with valve W10334463; ordrng 1 W11548535 (water valve) and 1 W10334463 (water tank and valve)

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Columbia, Maryland 21044

Robert L.

Job Details: 02/20/2023

"cx complaint at times screen and touch pad become unresponsive, cx had video showing issue, cx said at random times it will start itself, no diagnostics i could find, console/control issue, ordering console and control; ordrng 1 W11486764 (control) and 1 W11486769 (control panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Newport News, Virginia 23608

Justin W.

Job Details: 02/20/2023

"cx complaint unit not locking properly. checked unit to find error codes f5e1, f0e5. found lock working intermittently. found slight oil leak showing on drain pump ordering parts needed for repair.; ordrng 1 look (look) and 1 W10775188 (washplate) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W11130356 (suspension) and 1 W10810403 (lid latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Leonardtown, Maryland 20650

Robert A.

Job Details: 02/20/2023

"Cx complaint that the unit is making a strange noise. I inspected the unit to confirm the complaint. I found error codes: f3e2 f8e3. I cleared the codes and ran manual drain first to make sure the pump is working. I then ran a service cycle, all components passed with no issues. I checked under the unit and the water valve connectors, all looks good. The unit will need a new control board, the pressure transducer is faulty. I'm ordering the part for the return visit.; ordrng 1 W11543996 (control board)"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS20

Near McLean, Virginia 22102

Jason A.

Job Details: 02/20/2023

CX complaint OVEN trim damaged. Assisted cooking ends after starting. Verify error codes F6E4 Replaced UI console sent by WP. Replaced lower oven door trim. Left side arrived damaged. See SDpics. Unit reached preheat & checked for error. No errors returned > JJ; ordrng 1 W11235457 (Left side trim)

We serviced a

KITCHENAID DISHWASHER

Model KUDC10IXBL4

Near Denver, Pennsylvania 17517

Justin L.

Job Details: 02/20/2023

As per previous visit was able to access unit and replace parts. Found thermal fuse reading OL. Contacted parts and ordered from lancaster tribles. Going to pick up and will return later to install; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near Bowie, Maryland 20720

Shane B.

Job Details: 02/20/2023

arrived to instal new part. inspected new part before taking unit apart i found bottom of the basket is damaged. showed cx and she did not want this basket installed in her washer. ordering new basket. called office to schedule pick up of defective basket for 2/21. cx will call when new basket is delivered.; ordrng 1 W11178227 (spin basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Bethesda, Maryland 20814

Brian F.

Job Details: 02/20/2023

"Cx states unit not making ice, tested and confirmed complaint. Ice maker bail arm not going all the way down to activate IM. Ordering new IM.; ordrng 1 W11556926 (ice maker)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Linglestown, Pennsylvania 17112

Cody H.

Job Details: 02/20/2023

"Was able to access unit and replace parts per previous visit. Tested unit, unit went through diagnostic test with no issues. Ran unit through quick wash with load, Unit made squeel sound when slowing down and spins like its out of balance. Called techline and spoke to Andrew who said to replace the spin basket. CX to reach out to office when parts arrive to set up follow up visit.; ordrng 1 W11513244 (spin basket)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 02/20/2023

"cx complaint unit not spinning. checked unit, lid would not lock, checked latch, come to find defective latch reading open, replaced latched, tested, still not latching. checked voltage at acu, acu sending 124vac to latch but is not locking, reordering latch and acu to complete repair.; ordrng 1 W11307244 (latch) and 1 W11611306 (acu)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Fort Washington, Maryland 20744

Shawn D.

Job Details: 02/20/2023

"replaced ui panel and display control and same issue. power is to the filter borad. pulled unit down and looked for thermastat and couldnt find. called for help and was infomred where it is and thermostat is open. went to van searched for one and found one. installed it and now unit turns on. reinstalled unit and tested and heats good. unit is good to go; ordrng 1 W11224856 (thermstfix SD V/S), used 1 W11224856 (thermstfix SD V/S) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Frankford, Delaware 19945

Michael E.

Job Details: 02/20/2023

CX complaint: cooling fan clicking sound. Tested andf ve4rified comp

We serviced a

WHIRLPOOL COOKTOP

Model KGCU467VSS00

Near Herndon, Virginia 20171

Richard B.

Job Details: 02/20/2023

"CX complant. LF burner dosent act right. Inspected unit and found something burnt on LF burner head , base and possibally orriface holder. Ordering holder , base cap and screws to rebuild. Further work needed,CX owes 150 labor on return. RB RB; ordrng 1 WPW10160187 (lf orriface holder 48.54) and 1 WPW10320937 (lf base 78.03) and 1 WPW10250459 (LF burner head 66.09) and 2 W11404293 (screw 8.95)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Myrtle Beach, South Carolina 29572

Paul F.

Job Details: 02/20/2023

Customers complaint is microwave sometimes is very steamy inside and other times its fine. Found an error code for a bad microwave temp sensor. Also I cannot turn on and off the components in the diagnostic menu. NTO parts.; ordrng 1 W11568584 (micro thermostat) and 1 W11600321 (UI) and 1 W11325603 (control)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Hartly, Delaware 19953

Taylor F.

Job Details: 02/20/2023

Checked parts in the AM and found part was defective in bin. Reordering part and rescheudled for 2/22/23. Called parts warehouse; ordrng 2 WPW10618239 (hndle-door)s

We serviced a

WHIRLPOOL DRYER

Model WED5520SQ0

Near Elizabethtown, Pennsylvania 17022

Fred G.

Job Details: 02/20/2023

"cx complaint unit does not turn on. inspected unit and found 247.2vac to unit. removed back cover and found thermal fuse was faulty. I got the dryer running and found noise from the rollers. i took front panel off and found both rear drum rollers bushings to be fualty and the belt was also faulty. replace all parts with van stock. tested unit and found unit now checks good.; ordrng 1 349241T (support,roller (FG VS)) and 1 WP3392519VP (fuse-thrml (FG VS)) and 1 341241 (belt,drive (FG VS)), used 1 349241t (support, roller), 1 wp3392519 (thermal fuse), and 1 341241 (belt, drive) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffolk, Virginia 23437

Zachery R.

Job Details: 02/20/2023

"cx complaint water leaking from dispenser, checked unit, come to find seal on ice shute door is not seated properly, tried to reseat, no luck reseating. also come to find defective valve. slodenois is not closing as it should, turned water pressure down, unit still leaking, ordering valve and ice chute to complete repair.; ordrng 1 W11546685 (valve) and 1 W11423781 (ice chute)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Ruckersville, Virginia 22968

Eric F.

Job Details: 02/20/2023

"Confirmed cx complaint unit making grinding noise. Found gearcase failing, grinding when unit is decelerating. Ordering gearcase, requesting 2 count gearcase job; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 look"

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Vienna, Virginia 22180

Jason A.

Job Details: 02/20/2023

CX complaint WASHER does not always do hi-spin. Found F5E2 door lock failure. F0E2 oversuds. Test door lock & cold & hot water fills. No suds. Good drain. Ran test wash no leaks. Tied down drain hose & cleaned glass > JJ; ordrng 1 W11322883 (Washer ACU)

We serviced a

WHIRLPOOL WASHER

Model WTW6800WW1

Near Yorkana, Pennsylvania 17406

Bernard M.

Job Details: 02/20/2023

Assisted SR please notes provided;

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Felton, Pennsylvania 17322

Bernard M.

Job Details: 02/20/2023

"Cx complaint unit won't start. Entered diag and found error code F1E1 tachometer missing. Ran test cycle and found after agitation the unit shifts to spin but doesn't. Unit flashes error code and stops. Inspected underneath and found no damage to harness, but the screws that hold shield have been stripped out. Ordering actuator and screws, set return for 2/24. Office will contact cx with time frame; ordrng 1 W11481722 (actuator) and 2 WP22001995 (screws)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Spotsylvania Courthouse, Virginia 22551

Tanner B.

Job Details: 02/20/2023

had to reschedule cx due to low nitrogen and braze rods ..reached out and rescheduled w/ office . informed cx of reschedule date. need to tap system / pressurize and check for leaks.. unit is starting to not cool in ff section / doesnt make ice ..; ordrng 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Milton, Delaware 19968

Frederick R.

Job Details: 02/20/2023

CX complaint is no cool. Upon arival with parts I found unit starting to lose its temps. Inspected for leak with UV light and found refrigerant leak at evaporator. Pulled unit apart and removed current evap. Went to install new evapa and found it was defective and would just end u leaking.Ordering evaporator assembly to correct all issues. CX is aware they owe the labor upon completion of job. Cannot reschedule due to part availability. Spoke to CE and asked her to put CX on cancellation list when part becomes available; ordrng 1 W11457263 (evap assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chambersburg, Pennsylvania 17201

Andrew S.

Job Details: 02/20/2023

"Cx complaint is that the unit is not defrosting again. Upon arrvial I found that the evap cover has frost built up on it. I entered diag mode and ran the forced deforst, test 38. I found that the unit began defrosting. I then tested the voltage to the element at the P2 connector and found 89.4 V. I also tested the FC thermistor at the P5 connector and found 7.10K Ohms. The FC temp was at 28 degrees when I tested the thermistor. I am ordering the control and FC thermistor. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11567495 (Control) and 1 W10316760 (Thermistor)"

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