We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Bel Air, MD 21014
Neil H.
Job Details: 11/29/2022
where the lint catch goes had felp sticking out and lint collected to the left i removed cover of catcher housing adjusted felp checked good.
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Brambleton, VA 20148
Richard B.
Job Details: 11/29/2022
"CX complant. Control fell inside. Prior diagnosis found unit needs hardware kit . Installed control plate to control and then fastened control plate to hood canopy securing control in holes . Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Laurel, MD 20707
Israel R.
Job Details: 11/29/2022
F4E3 Motor not running. Customer complaint unit is not washing. I tested the unit is not washing. motor error codes stored. I ran test not motor and is OL. Installed new motor unit is working. Custoemr did not have closing i took a picture of the deed. The unit is under warranty.
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint DRYER noisey since new. Found control loose sitting on top of drum. See SDpics. Hole for mounting to cabinet side clean & has not had a screw run thru it. So factory did not put a screw to secure control. Inspect control for damage. Used screw from spares to secure control. Test dryer heats / drum spins & noise level normal > JJ.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Chris B.
Job Details: 11/29/2022
replaced fitting tested unit for leaks unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Andrew S.
Job Details: 11/29/2022
"Cx complaint is that the unit will not start a cycle it locks, makes some noise and then goes to done. Upon arrival I found no error codes. I then ran the diag test and found that the unit is not agitating or spinning. I found that the capacitor has failed. I am ordering the capacitor. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is still giving the P.o. Error / Lower Freezer & Refrigerator Sections stops cooling when this occurs. P.o. is flashing on the User Interface. Called Whirlpool Techline Ref # 7735150133. Per Whirlpool Techline to replaced the Freezer Fan Motor. ; ordrng 1 W11249952 (Whirlpool Refrigerator Evaporator Fan Motor)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit is not spinning out properly, leaving water behind. Checked for error codes and found none. Ran test cycle and the unit is draining properly, but there is a wobble to the basket. Issue is not a bearing problem, but basket appears to be out of round. Confirmed that the basket is out of round, causing balancing issues. Ordering tub assembly. 2 count, 2 labor repair.; ordrng 1 W11460604 (tub assembly) and 1 look (look)"
We serviced a
IKEA RANGE
Model ISG650WS00
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/29/2022
"CX complaint bake not working.Removed oven bottom, tested igniter, amp draw was 2.5A. Replaced igniter using pre id part and ran a 350F bake cycle. The oven preheated and worked as designed. Collected $259.02"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Washington, DC 20024
Samuel R.
Job Details: 11/29/2022
cx complaint unit is sparking.inspected unit and found a front holder to sit properly and causing rack to spark when cx is heating two dishes.unit will need a new front holders and touch up paint.W10917540 2 tribles W10840759 3 tribles; ordrng 1 W10840759 (front hooks) and 1 W10917540 (paint)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bowie, MD 20716
Shane B.
Job Details: 11/29/2022
installed orderd parts and tested all funtions. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bowie, MD 20716
Shane B.
Job Details: 11/29/2022
installed orderd parts and tested all funtions. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx stated they have ext warranty advised cx to call ext warranty company
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Norfolk, VA 23518
Zachery R.
Job Details: 11/29/2022
"cx complaint fan and light not working. checked unit, come to find defective blower motor, motor has proper voltage but is only humming will not turn. also left light is defective, as well as filter, filter not seating. ordering filter, motor, and returning with control. advised cx parts on back order and office will call for return visit.; ordrng 1 W11351717 (blower wheel) and 1 W11493395 (light) and 1 W10915369 (filter.)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Havre de Grace, MD 21078
Neil H.
Job Details: 11/29/2022
cx complaint unit not cycling properly found the unit had faulty hub replaced recalb than i ran unit to flush extra soap and explained to cx how important it is to run washer clean once a month and at this point to run cleaner 2 times in a row than only using 2 table spoons of detergent. 275.16 collected
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Owings Mills, MD 21117
Brian R.
Job Details: 11/29/2022
replaced fan and checked over unit. fan runs quiet now and uniut checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20002
Mitchell H.
Job Details: 11/29/2022
cx complaint unit not wokring. got to unit and replaced console. no more lifting but still not working. control ui is non responsive. ordering for retrun visit.; ordrng 1 W11460962 (control ui)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Newport News, VA 23607
Carl A.
Job Details: 11/29/2022
replaced board that was on site tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Ricardo S.
Job Details: 11/29/2022
Repalced freezer door. the noise comes from underneath the unit.. so i level the unit and now the noise go away
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details: 11/29/2022
Installed ice maker cycle filled with water and it appears to be working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Yorktown, VA 23692
Lucas R.
Job Details: 11/29/2022
cx complaint unit not making ice checked unit found fc temp -3* IM cycled no water fill tube frozen found open heater in door heater not servicable ship door directly to CX; ordrng 1 LW11026425 (dor-fip) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Freezer has Frost. Checked the Freezer. No Frost. I then checked the Freezer Evaporator Section no Frost. Cx is saying Items in the Freezer Section had frosted over. Asked the cx if she left the door open. Cx started to get real get really aggressive because I asked this questions. Nothing is wrong with the unit.( I advised that the cx doesn't over load the Freezer Section.) (Please see Sd Pictures if any questions. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Freezer has Frost. Checked the Freezer. No Frost. I then checked the Freezer Evaporator Section no Frost. Cx is saying Items in the Freezer Section had frosted over. Asked the cx if she left the door open. Cx started to get real get really aggressive because I asked this questions. Nothing is wrong with the unit.( I advised that the cx doesn't over load the Freezer Section.) (Please see Sd Pictures if any questions. )
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/29/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/29/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/29/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/29/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FE02
Near Lancaster, PA 17601
Justin L.
Job Details: 11/29/2022
As per previous tech was able to access unit and replace part. During testing found unit to still not pre-heat. Found element to not glow. Ohmed out and found OL. Ordering ignitor and once approved and in office will need to set return.; ordrng 1 WPW10324738 (ignitor)
We serviced a
WHIRLPOOL DRYER
Model LEB6400LW0
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint DRYER squealing. Found idler is locked up & groove cut in it. Replaced idler & test with a heavy wet load. Unit heats & is quiet > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, WV 25430
Ken M.
Job Details: 11/29/2022
Gasket replaced and heat applied to close air gaps. Door is sealing properly. Old part left with customer.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is door is falling found thesprings of the hinges broken ordering new hinges; ordrng 1 W11573702 (hinge) and 1 W11573703 (hinge)
We serviced a
WHIRLPOOL OVEN
Model WFE714HLAS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/29/2022
installed part and tested burner. unit is workign as designed.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Monrovia, MD 21770
Ricardo S.
Job Details: 11/29/2022
Replaced blower wheel.. unti tested ok
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBL00
Near Alexandria, VA 22308
Eric W.
Job Details: 11/29/2022
cx complant of unit leaking water inspected unit found water dripping from filter housing needs housing cx paid in full; ordrng 1 WP2186443 (Water Filter Housing)
We serviced a
JENNAIR REFRIGERATOR
Model JS48CSDBDA
Near Reston, VA 20191
Richard B.
Job Details: 11/29/2022
"CX complant. Evap drip pan overflowing and freezing. Will need two techs to pull unit out and replace drip pan with heater. two matts needed for floors . Part in stock, Further work needed. TWO tech. Further work needed. RB; ordrng 1 w10199915 (drip pan 245.45) and 1 loollook (look look)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
cx says the unit is only doing 1/2 the cycle. found a f7e4(basket reengagement) in memory. ran the diagnostic cycle and the unit si now getting a f6e3(communication) and a f0e5(balance) error codes. diagnostic cycle again and the same f7e4 and f6e3. when spinning the unit sounds terrible. the unit needs parts; ordrng 1 W11478526 (ui) and 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"replaced console, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Afton, VA 22920
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not draining. Found drain pump receiving power but not draining properly. Installed pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Afton, VA 22920
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not draining. Found drain pump receiving power but not draining properly. Installed pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Rockville, MD 20850
Julian H.
Job Details: 11/29/2022
Cx complaint about squealing sound found issue with pulley replaced from preid & working fine
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 11/29/2022
"Was able to access unit, unit ice maker works in diagnostic mode but isnt getting water. water fill tube is frozen, heater is not working. ordering new door due to failed heater built into door. Once approved please ship door to customer and customer will contact office once door has arrived.; ordrng 1 LW11026429 (freezer door ss) and 1 wp4373559 (fitting) and 1 look (look)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Brambleton, VA 20148
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Fan Noise - Convection Oven - Wall Oven. Open and remove the top door and racks. Removed original bow tie cover from previous technician recommendations. And installed new bow tie cover. Installed racks and door. Tested unit for noise, heard a woman sound about 6 min while heating. Pulled the unitbout from the wall and exchanged the original fan motor with a new fan motor with blade. Retested unit after installing unit back in the wall. Unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. reset power.. diagnostic test mode working ok
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near King William, VA 23086
Jonathon C.
Job Details: 11/29/2022
"cx complaint, weird noise and improper drying. tested unit, verified complaint. found blower wheel seperated from the collar and spinning freely. ordering blower wheel and motor. spoke to office to resched. 12/8; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chester, VA 23836
Chris B.
Job Details: 11/29/2022
replaced fc door tested unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW01
Near DeWitt, VA 23840
John P.
Job Details: 11/29/2022
"CX complaint door not sealing causing Frost to accumulate around door and light not coming on, checked unit found still had spacers installed on door removed spacers found issue with light is door not being open far enough CX has cabinets installed above freezer preventing door from opening completely preventing light from coming on"
We serviced a
JENNAIR DBL WALL OVEN
Model JMW2427IL03
Near Alexandria, VA 22305
Dustin F.
Job Details: 11/29/2022
"CX complaint: Unit not heating correctly while preheatingInspected unit, checked resistances and voltage on temp sensor 1092 ohms,broil element 14.5 ohms - 121vUnit needs 2 techs to pull out for further diagnosis. i advised CX to not use oven until we come back out with 2 techs to pull unit out and diagnose/fix the unit. while in my van she came out and apologized saying 'im so sorry your gonna hate me' CX stated she turned the power back on and accidently turned the oven on and heard a 'pop' noise. i inspected unit, confirmed my connections were good. ORdering Bake element, sending back the main control for return visit,Console,Harnass,OVen control, and both microwave fuses. for return visit 2 tech and 2 count if possible for time to diagnose, kitchen is small and CX is worried ; ordrng 1 W11545804 (Bake Element) and 1 WPW10260060 (Oven Control Board) and 1 W11454130 (Console) and 1 W11216677 (Harnass Main) and 1 WPW10017410 (fuse) and 1 W11188752 (Fuse) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chevy Chase, MD 20815
Emmanuel R.
Job Details: 11/29/2022
"Installed new control, tested unit. Found the icebox fan is not turning on and surges in diagnostic mode, ordering fan, Also the thermistor wasnt in my bin so ill have to reorder it,; ordrng 1 W10316760 (thermistor) and 1 W10846539 (fan)"
We serviced a
WHIRLPOOL RANGE
Model IIIIIIIIII
Near Palmyra, VA 22963
Eric F.
Job Details: 11/29/2022
"Cx refused service, thought diagnostic charge applied to labor. Unit is old, cx does not want to spend too much money repairing it."
We serviced a
WHIRLPOOL RANGE
Model IIIIIIIIII
Near Palmyra, VA 22963
Eric F.
Job Details: 11/29/2022
"Cx refused service, thought diagnostic charge applied to labor. Unit is old, cx does not want to spend too much money repairing it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx complaint water trickling out dispenser, removed filter no change at dispense, tried thawing reservior no change, cx had self peircing valve in laundry, closed and reopened, when loosen at inlet valve water trickling in, issue with house supply, referd cx to plumber, fill tube froze due to low pressure, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Warwick, MD 21912
Alexander W.
Job Details: 11/29/2022
Installed parts per previous diag found capacitor now leaking oil ordering capacitor and sched with cx for 12/8; ordrng 1 W11428524 (Capacitor)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near White Hall, MD 21161
Justin S.
Job Details: 11/29/2022
replaced the front panel front drawer and both sliders and the unit is now closing the drawer better. the unit is now good
We serviced a
ROPER DRYER
Model RED4516FW0
Near Martinsburg, WV 25404
Ken M.
Job Details: 11/29/2022
Element and timer replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Castle, DE 19720
Michael E.
Job Details: 11/29/2022
"CX complaint: drum not turning. Tested and verified complaint. I found 1 of the rollers was siezing up which caused the belt to wear and break. I replaced the drum support rollers and drive belt using a dryer repair kit from van stock. Testred unjit and it is now working properly. CX paid for service, labor, S&H and parts by CC. Job is complete; ordrng 1 4392067 (dryer repair kit), used 1 4392067 (dryer repair kit) from stock"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBR204ESB
Near Falls Church, VA 22046
Dustin F.
Job Details: 11/29/2022
"CX complaint: Beverage center making noud sputtering noiseInspected unit and sadly could no replicate complaint. Turned unit off, inspected condensor fan and could not find any issues. Charged CX $120.00 service fee. She will contact us if it persists. I left kickplate off so she can better record it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. i ran diagnostic test .. the defrsot step working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near Virginia Beach, VA 23452
Austin D.
Job Details: 11/29/2022
cx complaint the unit is making alot of noise. checked the unit and found that the compressor is rattling internally. ordering all parts needed to resolve the issue.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11578004 (evaporator) and 1 r600 (r600) and 1 sstech (ss tech)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
cx says the unit is still making a lot of noise. no error codes present. ran the automatic test and the unit is filling draining agitating and spinning without any odd noises. had the cx load clothes into the unit and the unit doesnt make noise when agitating but during the spin cycle the unit started making a noise. load the unit when testing to verify the unit no longer makes the noise after replacing the parts; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W11409708 (actuator) and 1 W11395618 (cap) and 1 W11409708 (shield)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Stephens City, VA 22655
Danny R.
Job Details: 11/29/2022
found the gear case making noise popping and grinding and making motor strain this will cuase it to over fill or under fill cx will gear case; ordrng 1 W11454734 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz05
Near Chesapeake, VA 23321
Anthony D.
Job Details: 11/29/2022
replaced valve tested unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/29/2022
"Adjusted level of unit, condensor was vibrating heavily ..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/29/2022
"Adjusted level of unit, condensor was vibrating heavily ..."
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near King George, VA 22485
Tanner B.
Job Details: 11/29/2022
"tub that was sent was damaged , cx called wpl cx service while i was there , wpl sending it to product review team .. send me a shop job if wpl resends ticket. thank you"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brambleton, VA 20148
Richard B.
Job Details: 11/29/2022
"CX complant. Dishwasher not working. Inspected unit and found F2E2 error code , DDisconnected UI from cntrol and also itself. Reseated connections and error code returned. Ordering UI assembly and console top; ordrng 1 W11368911 (ui) and 1 W11028305 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2676FRZ00
Near Sterling, VA 20164
Richard B.
Job Details: 11/29/2022
"CX complant. Lights off and ui issues. Prior diagnosis found unit needs UI and harness along with LED module. Installed all and cycled power.Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gloucester, VA 23061
Carl A.
Job Details: 11/29/2022
"cx complaint of ice bin stuck, checked unit to find buttong to be a little hard worked button and tested unit ,as well as ajusted leveling and calibating water dispenceing unit works as designed"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Alexandria, VA 22301
Eric W.
Job Details: 11/29/2022
cx complant of unit compressor is not working went to install new compressor and found a burned up wore to start device repaired the wire to see if unit would start and it did and started to make ice unit will need new harness start and overload and rear cover; ordrng 1 W11123917 (wire harness) and 1 W11367893 (cover) and 1 WP2217224 (relay-strt) and 1 W11624931 (overload)
We serviced a
KITCHENAID OVEN
Model KOWT104ESS00
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not heating. Found thermal fuse not reading continuity. Replaced with pre-id'd part, confirmed control receiving power. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/29/2022
cx has no issue with the unit i checked sprayers and the filter all clean ran dia test unit washing and working great explained to cx that running hot water at sink for a few mins to get hot water up to dishwasher cx is elderly and can't really understand that the unit is working because she is use to her older unit i explained everything and she wrote it down but i also told her to if she ever just has a question on something she's confused about she could call us or whirlpool very nice lady.
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/29/2022
"Arr at cx and cx has a new issues the cooktop ignitor wont stop igniting the switches are off, found the harness appears to be good. Ordering cooktop spark module and harness and will use bake and broil and oven spark module on return; ordrng 1 WPW10475149 (CT spark module) and 1 W11376663 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details: 11/29/2022
"Cx complaint is unit not working and has an F9E1 error code. inspected and verified complaint. unit has drain and water lines detatched. checked for error codes and found F9E1 long drain fault, F7E7 motor unable to reach target rpm, and F0E8 water ring error codes. tested unit and heard a knocking/screeching sound during spin. unit needs new gearcase, motor, drain pump, and splutch. quoted cx on cost of repair and cx wants to think about it. cx paid $120 service call by cc. quote saved in ticket.; ordrng 1 W11283592 (motor-drve) and 1 W11449840 (gear case) and 1 W11399437 (drain pump) and 1 W10721967 (splutch)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near King William, VA 23086
Jonathon C.
Job Details: 11/29/2022
"cx complaint, weird noise and improper drying. tested unit, verified complaint. found blower wheel seperated from the collar and spinning freely. ordering blower wheel and motor. spoke to office to resched. 12/8; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West Springfield, VA 22152
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit would dispense rinse aid too soon. Inspected the unit and could not duplicate without waiting weeks and there are no error codes. Installed new disp assy. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West Springfield, VA 22152
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit would dispense rinse aid too soon. Inspected the unit and could not duplicate without waiting weeks and there are no error codes. Installed new disp assy. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Chris B.
Job Details: 11/29/2022
replaced fitting tested unit for leaks unit working as desighned
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Kyle A.
Job Details: 11/29/2022
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Ashburn, VA 20148
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Nothing Will Work - Gas Cooktop. Inspected unit with cx and found that the new cook top is the same as the original cook top. No parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hanover, PA 17331
Bernard M.
Job Details: 11/29/2022
"Cx complaint unit doesn't make ice. Accessed and jumped icemaker and found the dial rotates and the bail arm raises, no water fills. Removed icemaker and found the fill tube was frozen. Steamed out all ice, jumped icemaker and it harvested and filled with water. Unit checks good. Cx paid $240 for service and labor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details: 11/29/2022
"upon arrival was not able to get inlet valve to release water supply, ordering inlet valve to complete repair.; ordrng 1 W11524655 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit is not powering on. Confirmed no response from the console. Found 1VAc from L1 to neutral at the control. Found the same result at the junction box. L1 to ground has 122.1VAc. Neutral to ground has 118VAc. Customer needs an electrician. Possible control is damaged by miswire, but will not know until power is corrected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/29/2022
"Replaced parts, unit tested and water pressure form sump is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details: 11/29/2022
Got to the house and no ice maker in the bin. Called office and the said it still is at the office. Office schedule for tomorrow.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Gaithersburg, MD 20882
Marc M.
Job Details: 11/29/2022
"cx complaint unit still provoking f9e1 error. inspected unit and found similar fault to previous service. unit will run and drain when selected at ui, however durign conclusion of cycle unit will not drain. possible control failure to account for t drainp pump impellor resistance in water. will reorder pump and install control.; ordrng 1 W11410062 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Smithsburg, MD 21783
Sal R.
Job Details: 11/29/2022
CX complaint is that the unti is leaking oil. I found that there is oil presant on the bottm of the spin basket coming from under the agitator as well as oil leaking form under the unit collecting in the sheild. I am orderign 1 gearcase (W11454741) and 1 splutch (W10721967). Return visit should be 2 call counted due to the time it takes to replace a gearcase. Return date set for 12/13; ordrng 1 W11454741 (gearcase 21 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Eheart, VA 22923
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not dispensing ice. Flund yoke stripped out, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 11/29/2022
"Cx complaint, not cooling-freezing properly, found temps at 3 degrees freezer, 35 degrees in fridge. unit was located at an outsude enclosed porch, this being the cause of the issue concerning the temps not always being correct. Advised cx to have the unit located in a room temperature above 60 degrees in order to operate properly, unit is working as designed, cx agreed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Brian R.
Job Details: 11/29/2022
replaced control and powered unit back up. control started blinking green. ran a DLMS cycle and unit now checks. cx paid in full. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Woodbine, MD 21797
Brian R.
Job Details: 11/29/2022
came out to replace vavle and pulled old valve and both sides had grit in them. had to flush hot line out. cold side is the one that gets blocked off. went over unit and water issues with cx. recalibrated and ran auto test. unit now checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Woodbine, MD 21797
Brian R.
Job Details: 11/29/2022
came out to replace vavle and pulled old valve and both sides had grit in them. had to flush hot line out. cold side is the one that gets blocked off. went over unit and water issues with cx. recalibrated and ran auto test. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details: 11/29/2022
Installed ice maker cycle filled with water and it appears to be working as designed
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Georgetown, SC 29440
Jason T.
Job Details: 11/29/2022
"Installed all parts from prior visits, found new inlet vale not cycling during the test, intermittent connection within the valve circuit, also inlet line still needs to be corrected by the cx, re-ordering valve for the return visit, cx will be called to schedule a return visit, cx agreed.; ordrng 1 W10897719 (valve) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, VA 20152
Carl R.
Job Details: 11/29/2022
"Cx complaint is. after repairs, still not making ice. Received Data loggers for information about the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details: 11/29/2022
"Cx complaint is unit is not cooling. inspected unit, all items in freezer compartment frozen solid, frost building on top of freezer door and top of freezer compartment. Removed air tower, found return vents clogged with ice. Opened refrigerator door, noticed large gap (approx. 3/8 in.) between frame and liner. Called tech line, sent pictures of gap to representative, tech line deemed unit unrepairable. Tech line provided file number, left file number with cx, told them Whirlpool will be contacting them, File #7735150446"
We serviced a
WHIRLPOOL FREEZER
Model WRS973CIHZ00
Near Arlington, VA 22209
David J.
Job Details: 11/29/2022
CX complaints of no cooling in refrigerator compartment. Arrive to building and went to suite. Found unit was not unplugged. As customer stated it would be due to loud noises or defrosting. Cannot do during work hours because of people on phones. CX stated she wont unplug it and after 48 hours give us a call back to come back. ; ordrng 1 Look (Look)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Springfield, VA 22153
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit did not unlatch. Installed new lid and lid lock and tested and it now locks and unlocks in diagnostics. Please refund for the screws and hinges. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Takoma Park, MD 20912
Emmanuel R.
Job Details: 11/29/2022
"Cs is not washing dishes properly, Confirmed complaint, diagnostic shows no error codes. Test cycle completed ok. After futher imspection I found the spray arms clogged and not spinning when wash motor cuts on, quoted customer for all 3 spray arms but they denied repairs at this time. Collected for svc call. $120.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rixeyville, VA 22737
Robert W.
Job Details: 11/29/2022
CX Complaint is the unit isnt making ice. Inspected unit and found error for IM tested im and IM wont harvest sensor is working properly unit is getting good water IM is getting good power. Ordering IM; ordrng 1 W11579560 (IM)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Lewisetta, VA 22511
Jonathon C.
Job Details: 11/29/2022
"cx complaint, water build up in FC. water leaking out of ice dispenser. found evap thermistor and ambient FC thermistor reading the same figure (17k ohms about 9 degrees) FC air temp was around -10. called WPTL spoke to chris, checked therm readings at board and thermistor itself. reading the same, chaged evap therm just in case, also changed control. unit seems like its getting stuck in defrost likely due to incorrect temp reading. techline wanted control changed and i changed thermistor just in case. issue takes a few days to appear, unable to test for problem, job is complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Petersburg, VA 23803
John P.
Job Details: 11/29/2022
CX complaint unit not working checked unit found bad lid latch also found weak suspension quoted CX:W11130356 $120.98 suspensionW10810403 $102.13$15 shipping$110 laborTax