We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Elizabethtown, PA 17022
Cody H.
Job Details:
02/21/2023
Was able to access unit and replace parts. Unit now works as designed. No further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Clarksville, MD 21029
Robert L.
Job Details:
02/21/2023
"cx complaint not cooling in RC, found evap frozen over, per TSP W11512766 Rev. C.......... needs updated ui control and thermistor optimization, quoted $550 for repair, cx wants to call kitchenaid, collected $120 visa; ordrng 1 W11509095 (ui control per TSP) and 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Clarksburg, MD 20871
Julian H.
Job Details:
02/21/2023
replaced parts MUST WAIT 72 HRS FOR TEMP TO ADJUST
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Newport News, VA 23606
Justin W.
Job Details:
02/21/2023
cx complaint unit not cooling properly. checked unit to find temps at -13.3fc and 34.3 rc. fc thermistor ohmed at 24.41 k ohms between p5-3 and p5-4 connector.rc thermistor ohmed between p5-1 and p5-2 at 7k ohms. found unit getting stuck in defrost mode and found fc thermistor reading 0 degrees yet temperature in fc is 13 degrees. ordering control and thermistor to complete repair.; ordrng 1 W11556910 (ui) and 1 W11548534 (control) and 2 W10316760 (thermistor)s and 1 W11548536 (evap harness with bi metal)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Virginia Beach, VA 23453
Carl A.
Job Details:
02/21/2023
replaced switch tested unit works as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Laurel, MD 20723
Shawn D.
Job Details:
02/21/2023
cx complaint bulb blew out again so changed it and now light wont turn off. inspeted unit and confirmed light will not turn off even when panel says light is off. relay is bad on the control. ordering control and bulb for return; ordrng 1 W11342846 (control) and 1 8206232A (bulb)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Baltimore, MD 21207
Andrew H.
Job Details:
02/21/2023
Customer complaint is at the unit would not spin out a rug. Customer stated she was washing a rug by itself. And when washing the rug it was saturated and very wet. The customer stated that when she was watching this rug it would never ring out and kept auto-sensing. Customer had the rug there and I advised her that when washing that rug she might need to have more items in the unit will like towels. Customer stated she ran other cycles and those cycles were fine with just regular clothes in the unit. The customer just had this problem during that one cycle. Inspected unit found unit did not have any error codes stored. I ran auto test mode and all functions worked properly. I then advise customer on when watching that item she will need to have more items inside of the unit. Unit is draining and did not require any parts at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20707
Shawn D.
Job Details:
02/21/2023
cx c omplaint freezer section is acting like the fridge its not cold and fridge side is warm. inspected unit and found the evaporator is frozrn over snapped pics. thermister in that ice was 40k all thermisters pass in diag and heater works good. called techline spoke to chris and he recomended replacing control. CLEARED ALL ICE pulled unit out to check wires on control to find cx has roaches snapped pics. this is a brand new house. infomred cx he needs exterminator with recipt i wrote on thank youcard. ordering control for return and informed cx if theres a moving roaches on return we wont be able to do repair until bugs are gone; ordrng 1 W11558182 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Linglestown, PA 17112
Marc M.
Job Details:
02/21/2023
inspected unit upon arrival and found temps hovering within the 50's. confirmed no frost pattern on evap. evacuated system to find full charge of 134a still present. replaced compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 4.8oz of 134a and tested. unti developed full frost pattern on evap and is now cooling effectively. unit now checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRT519SZDB02
Near Manassas, VA 20109
Daniel J.
Job Details:
02/21/2023
called number on workorder landlord informed its was purchased in oct 2018 indformed customer that it was out of warranty and there would be a charge of 120 for diag stated there should be no fee explained the 5 year coverage was for the sealed systems not whole unit called back into offfice and confirmed called landlord back already on phone with office was on hold; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Middletown, VA 22645
Daniel J.
Job Details:
02/21/2023
treplaced light all lights now working
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC1
Near Bristow, VA 20136
Daniel J.
Job Details:
02/21/2023
washer not always locking inspected unit round left side failing unable to maintain structure around hinge ordering new lid (5)and hinges (0) lid switch shouldnt be needed unless something happens before return; ordrng 1 W11102314 (lid) and 1 WP8563965 (left hinge) and 1 WP8572974 (right hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Haymarket, VA 20169
Daniel J.
Job Details:
02/21/2023
per notes replaced water tube line tested now dispesning water
We serviced a
WHIRLPOOL DRYER
Model WGD92HEFW1
Near Shiloh, PA 17408
Sal R.
Job Details:
02/21/2023
CX complaint was that the unit had a thermal event of lint / pet hair accmulation. Apon arrivel I found the iiunit to be partly disassembled by CX. I inspoected teh unuit and found the CX has cleaned / vacumed out the burnt lint/ pet hair (please see SDQP's ). I tested the unit and foun d the unit to be opperating as designed. I reffered CX to page 13 of the owners manuel 'REMOVING ACCUMULATED LINT'. CX declined servgice to disassemble the unit and clean . I called WP Saftey team and discussed my finds..; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Boonsboro, MD 21713
Ken M.
Job Details:
02/21/2023
Customer complaint is that the unit started to run noisy again after the last visit. Unit tested and issue confirmed. Inspection of the blower wheel found no obstructions or broken fins. Inspection of the cabinet found the screw supporting the left support roller was loose at the floor of the cabinet. Screw tightened down and unit retested. Unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, PA 17408
Sal R.
Job Details:
02/21/2023
"CX complaint is that the unit will not opperate. I found that when started the motor hums , biut no movment . I inspected the incoming power supply at the term block and found the propper 240V's for opperatiion. I inspected the motor and found the harness secure . I am ordering 1 motor (279827) and 1 blower wheel (WP694089). Once the parts are avalible, please have someone form the office call to set a return visit. CX must have dog in a in crate or in seperate room at time of service or CX will be rescheduled until arrangements can be made to have dog secured.; ordrng 1 279827 (motor TOS) and 1 WP694089 (blower wheel 36 @ tribs) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Williamsburg, VA 23185
Justin W.
Job Details:
02/21/2023
cx complaint noise from compressor. verified sound is refrigerant passing through system. temps at arrival 37.8 rc and 1.1 fc. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near Waynesboro, PA 17268
Andrew S.
Job Details:
02/21/2023
Cx complaint is that the light is out in the FC section. Upon arrival I found that the light is mudule is out in the FC. I am ordering the Module. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11602886 (Module)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Winchester, VA 22601
Ezra M.
Job Details:
02/21/2023
Replaced console.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Rockville, MD 20852
Roberto I.
Job Details:
02/21/2023
"CX complaint mw door not closing properly.Inspected door, found left interlock not working properly. the part was replaced few months ago. Possible issue with hinges. Ordering 2 hinges W10874474 and harness W10874474 (Rop1y) again just in case.; ordrng 1 W11449277 (harness (Rop1y)) and 2 W10874474 (mw door hinge)s"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ0
Near Bear, DE 19701
Taylor F.
Job Details:
02/21/2023
Cx complaint is unit making a loud buzzing noise. Tested inspected and verifed complaint. Found the trandformer to be defective. Quoted cx for repair which they declined. Cx is buying a new unit. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Selbyville, DE 19975
Michael E.
Job Details:
02/21/2023
CX complaint: ice under bin and water preceeds ice on ice dispense. Tested and verified complaint. The only problem i found is that the ice chute seal is not connecting to IB and when i put flashlight in ice chute and close door switch to turn lights out i am seeing a 1/16' gap all the way around the seal. The seal is mounted properly. CX had previously replaced the dual valve and also i confirmed that the inlet tube is not leaking from above. Ordering ice chute seal. CX was not able to reschedule at this time due to uncertain schedule; ordrng 1 WPW10287601 (seal)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Dumfries, VA
Demonte S.
Job Details:
02/21/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't Draining properly. Water is Draining just really slow. Checked the Drain Hose. Found that the Drain Hose has Food in the Line. Cleared a lot of Food out of the line. Tested the unit. No leaks. Water is flowing normal. U it is working as Designed. Cx paid for the Service Call by Card. If the cx calls back order the Drain Lines WPW10545278 & 8269144A. Don't go without parts.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Sterling, VA 20164
Richard B.
Job Details:
02/21/2023
"CX complant, Water dosent drain from machine. Inspected unit and found no error codes Did a normal wash cycle and unit filled correctly. Canceled cycle and unit drained, but had remaining water in drum. Ordering drain pump and control. Further work needed. RB; ordrng 1 W11458345 (drain pump) and 1 W11549931 (control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lancaster, PA 17603
Justin L.
Job Details:
02/21/2023
Cx complaint unit not draining. Found F9E1 long drain. Removed spin basket to find obstruction caught in filter. Removed and tested unit now checks good no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bel Air, MD 21015
Neil H.
Job Details:
02/21/2023
CX COMPLAINT WATER NOT DISPENSING FOUND THE VALVE GETTING WATER AND 120 BUT NOT OPENING NEW VALVE NEEDED; ordrng 1 W11512399 ( VALVE-INLT) and 1 WPW10341320 (Whirlpool Refrigerator Inlet Valve (Dual))
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXPAA
Near Littlestown, PA 17340
Bernard M.
Job Details:
02/21/2023
"Cx complaint the upper rack woin't stay up. Inspected and found the wheels had coroded and separated from adjuster on both side of rack. Replaced adjusters using pre-id parts, now the rack adjusts up and down and stays level in unit. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Clarksville, DE 19970
Michael E.
Job Details:
02/21/2023
CX complaint: no heat. tested and verified complaint. I found that the terminal blockj had a loose connection which resulted in power cord being no longer viable and a small amount of burning above term block. I advised CX to have the power cord replaced. Ordering dryer term block wire set. Scheduled return visit for 3/2 AM; ordrng 1 279318 (Dryer term block wire set)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Fred G.
Job Details:
02/21/2023
"i was able to access unit and replace the clutch, actuator, capacitor as per previous tech. I found the drive motor was working as design. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Leon
Job Details:
02/21/2023
cx couldnt find the harness we sent need to reschedule unplugged unit so ice can defrost; ordrng 1 w11650661 (harness (reorder))
We serviced a
KITCHENAID RANGE
Model KIRD861HSS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
02/21/2023
cx complaint unit wont work. inspected unit and found right side filter switch came off its holding spot. switch was not getting pressed with filter. was able to get switch back in the right spot and found unit now works as designed.
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Derwood, MD 20855
Julian H.
Job Details:
02/21/2023
upon arrival found an used glass on the box need to reorder; ordrng 1 W11051486 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Powells Point, NC 27966
Austin D.
Job Details:
02/21/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is running as desigend. reseated the bail arm to the ice maker. unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near Derwood, MD 20855
Julian H.
Job Details:
02/21/2023
CX complaint about unit not turning on inspected power to junction box 121vac went to control & find in line fuse of wire harness open bypass fuse & tested unit no error codes found then ran a test mode it went all the way thru need part; ordrng 1 W11391581 (harness wire)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM1
Near Baltimore, MD 21214
Shane M.
Job Details:
02/21/2023
"cx complaint the unit isnt cooling. found unit unplugged. found when powered unit up, start device clicking. very hot to touch. replaced start device, compressor kicked on. unit started to cool. advised cx take 24hrs for proper temps. cx paid in full by card. $323.44"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Derwood, MD 20855
Julian H.
Job Details:
02/21/2023
"CX complaint about unit not cooling on RC temps on arrival Fc0* RC57* found an overfrost condition on RC's evap followed svc pointer W11092686 that talks about this Scode S16360 covers labor found that unit need a new drip pan thermsitor needs to be replaced & optimized to suction line evap cover & adhesive to made sure air is not escaping CX MUST THAW UNIT OUT 24HRS B4 RETURN; rqstng P&A on 1 W11457241 (drain pan kit), ordrng 1 W11188493 (cover-evap) and 1 W10837236 (harns-wire) and 1 W10633627 (motor-evap) and 1 W10841140 (adhesive) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bridgeville, DE 19933
Michael E.
Job Details:
02/21/2023
"CX complaint: left RC door dent. Inspected and verified complaint. Documented dent in pics. Unfortunately, unit is far beyond its first 30 days so cosmetics are no longer covered. I informed CX of this. Unit is working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pasadena, MD 21122
Israel R.
Job Details:
02/21/2023
"F7E6 Motor fault, F7E7 Motor unable to reach target speed. I tested the unit and the unit is finishing a test cucle i look at the bottom end and everything is tight and no leaking. the capacitor is a little sticky, shifter is working today and reading speed. The motor is relly hot it burn me. I can see the light in the control dimming. I replace control and not the unit is not dimming lights but Ordering shifter, capacitor, actuatir and hub. when the unit agitats is not smooth and the agitator feels loose. Bolt is on good. Ordering parts.; ordrng 1 W11497303 (Motor) and 1 W10913953 (actuator) and 1 W11428524 (Capacitor) and 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Harrisburg, PA 17112
Marc M.
Job Details:
02/21/2023
cx complaint hinge failure led to the shattering of the outter door glass. was able replace hinges due to spring tension failure. replaced also the outter door glass damaged in the failure of the hinge. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, VA 20181
Daniel J.
Job Details:
02/21/2023
complaint fan noise none stop opened door fan noise stopped soon as closed can hear a fan ramp up slowly to gain speed removed unit removed back cover disconnected condenser fan plugged back into power noise started on power up call tech line ran test 3 again noise still present ordering evap fan motor with harness sr7735781704; ordrng 1 w11578030 (evap fan motor with harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harrisburg, PA 17112
Marc M.
Job Details:
02/21/2023
"cx complaint unit not cooling. upon arrival found evap fan, compressor, and condenser fan all running. checked guage pressures and found 28hg of vacuum on the low side and less than 25psi registering on the high side. checked unit for leaks or oil residue. did find substantial accumulation of oil on the condenser/cabinet line closest to the compressor. cut off both junctions of condenser and sleeved with braized copper sleeves. pulled unit into 30 inch vacuum and held. unit held with no leaks. charged with 64g of r600a and tested. unit immediately began to develop a full consistent frost pattern. wiped up as much of the previously resisdual oil as possible to avoid future confusion, if needed. unit now checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Gainesville, VA 20155
Daniel J.
Job Details:
02/21/2023
noise during cycle and dishes not being cleaned checked faults f5 e1 error ran diag slight noise from diverter motor can hear lower spraying water at door ran normal cycle unit started to wash than noise from motor drained filled three times noise from diverter motor but didnt spray water ordering control (0)and sump (30); ordrng 1 W11305303 (sump) and 1 W11085683 (sump)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lancaster, PA 17603
Justin L.
Job Details:
02/21/2023
Cx complaint dryer not heating. Was able to access unit and found that the unit was in the back of the store. Checked all fuses for continuity and ohmed out element to 9.6 Ohms. Hooked to power and tested and unit heated and cycled no issue. Unit checks good no further issue needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bethesda, MD 20814
Brian F.
Job Details:
02/21/2023
"Cx states unit not making ice, frost/ice buildup on IM, confirmed complaints. Called tech line, ran test 37 and 58, both tests passed, rep recommended using perma gum to fill any gaps at back of ice maker (did not have any in van stock, ordering for return trip and vs). Called AH, he suggested using another gasket from the adapter kit. Computer randomly reset during job, lost notes with tech line SR#.; ordrng 1 212643 (sealer-gum) and 1 W10648043 (adapter) and 1 212643BFVS (sealer-gum BF VS) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elizabeth City, NC 27909
Austin D.
Job Details:
02/21/2023
upon arrival cx stated she did not want to do service and called already to cancle. moving on to the next call.
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Bethesda, MD 20814
Brian F.
Job Details:
02/21/2023
"Cx states oven temps incorrect. Ran 350* bake cycle, oven was reporting higher temps than meter, once at temp, oven would hold proper temps. Tested oven temperature sensor, measured 1900ohms at 350, called MR, sensor should be 1600ohms at 350. Ordering oven temperature sensor.; ordrng 1 WP74008369 (sensor- ov)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lancaster, PA 17603
Justin L.
Job Details:
02/21/2023
Cx complaint unit not draining. Arrived to find full of water. Cleared and tested and found restriction in drain hose. Cleared and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Middle River, MD 21220
Shane M.
Job Details:
02/21/2023
"cx complaint the broil isnt working proper. tested the unit, found 240v a terminal block. 120v at broil. found in test mode, unnit showing 520F but no notifications from control. orderng control w temp sensor.; ordrng 1 W11548749 (control board) and 1 WPW10181986 (temp sensor)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Mechanicsville, MD 20659
David J.
Job Details:
02/21/2023
"Cx complaint unit is over heating. After previous techs visit he had found this unit needed a new temp sensor and control. Arrived today and unit had been prepared to come out. Pulled unit the rest the way out and disconnected power. Removed back panel and removed temp season. Plugged in new one and then removed old control. Replaced with control and plugged unit back in, placed unit back into cabinet. Set time and tested unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL OVEN
Model KOSE507EBS20
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
02/21/2023
Inspected the unit. Found that the cx is saying that the Light is still staying On. Light will not turn off again. Called Whirlpool Techline Ref # 7735778782. Whirlpool had me check the P3 Connector. Brown to Orange with black tracer. When Door Switch is Open. I'm getting Open Line. When Door is Closed I'm getting 0.00 Ohms. Which is correct. Per Whirlpool Techline. Ordering the User Interface. ; ordrng 1 W11600653 (PANL-CNTRL)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Harrisburg, PA 17112
Fred G.
Job Details:
02/21/2023
cx complaint door has no tension when opening. inspected unit and found right side hinge spring came off hinge. I was able to reseat hinge and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Hampton, VA 23661
Lucas R.
Job Details:
02/21/2023
"cx complaint unit leaked all over floor, checked unit unpluuged upon arrival, heavy condensation on evap, water under bottom crisper drawer, evidence of unit never defrosting and leaking out front, no service manual to gain control access, control not going into diagnostics, called techline spoke with chris, sr7735778036, accessed control, thermistors 3.7k ohms evap bl-bl, 3.2 k ohms ff,w-w heater 110 ohms br-w wires advised to replace control. expart sr7735778036,; ordrng 1 W11446726 (control)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Bear, DE 19701
Taylor F.
Job Details:
02/21/2023
Repalced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Moseley, VA 23120
John P.
Job Details:
02/21/2023
CX complained while heating items up microwave will black out and come right back on and continue verified complaint attempted to catch unit during happening was unable to catch unit doing it while testing with meter connected to it appears voltage is dropping through board causing unit to cycle randomly; ordrng 1 W11552018 (Control)
We serviced a
WHIRLPOOL OVEN
Model RBD275PDB14
Near Bowie, MD 20721
Shane B.
Job Details:
02/21/2023
"cx complaint is the unit not heating properly. lower oven never works, upper only works sometimes. cx had another company work on unit twice. control has been sent out and rebuilt. cx said it worked once then stopped. i found 2 red wires not plugged into a relay on the board. nothing else out of place. restored power. started a bake cycle in both ovens. lower oven bake and boril elements worked. upper broil worked but bake did not glow. element is 27ohms, in spec. called techline they had me check power at the board. while making checks we found 2 connectors that were plugged into the wrong spots. swapped them and now all elements are working. unit is working as designed.. cx paid 120 for service call."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Owings, MD 20736
David J.
Job Details:
02/21/2023
Cx complaint right front burner not working. Arrived today and inspected unit. Found all other burners work properly. Inspected terminal block and found nothing burnt. Pulled back cover off and inspected harness. Found nothing shorted or pinched. Inspected switch and found no shorts or burnt. Removed cooktop and inspected element. Found both wires attached and no shorts. Found power coming into switch but not going to element. Ordering parts for return visit. Will return once parts arrive ; ordrng 1 W11047722 (RF burner element) and 1 WP3149400 (RF Infiniti switch) and 1 W11594224 (Control)
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near York, PA 17408
Sal R.
Job Details:
02/21/2023
I was able to access and replace both parts. I found the unit tobe heating on all cycles when testing. Unit is opperating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYP02
Near Arlington, VA 22207
Eric W.
Job Details:
02/21/2023
cx complant unit not cooling inspected unit found low side in vacume and high side at 175 tryed to clear the clog in 3 way valve but didnt work nees valve and dryer ss tec only; ordrng 1 W11590197 (3 way valve) and 1 wpw10143759 (uv dryer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, PA 17331
Bernard M.
Job Details:
02/21/2023
"Cx complaint unit doesn't wash dishes. Entered into diag and found error code F4E3 motor fault. Attempted to run test and unit would fill but no activation form sump. Replaced sump using pre-id parts, ran test and unit completed test without any further issues. Unit checks good"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS01
Near Vienna, VA 22181
Jason A.
Job Details:
02/21/2023
CX complaint FRIDGE warm temps & not making ice. CX hears fan noise. LEDs are out. Replaced FC LED S191AQ Found FC evap cover iced up & fan not moving. Evap is completely iced up & no defrost activity. Bimetal is covered but test 38 no heat. Test 06 = 01 bimetal closed. Test 4 compressor runs. Has 123VAC at BRN wire at 9 pin evap harness connector. TSP#: W11092686 Rev. G S16360 covers labor to clear evap. Good frost pattern Called Bus Partners to try & get harness covered but was declined. Harness just over 1yr old. CX did not want to pay for a part that was replaced. CX will call KA to try & get part covered > JJ; ordrng 1 W11224591 (motor-evap harness incl bimetal) and 1 W11601311 (LED. JJ/VS) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Williamsport, MD 21795
Ken M.
Job Details:
02/21/2023
Door replaced. Unit is working properly. Old door left with customer.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Leisure World, MD 20906
Dustin F.
Job Details:
02/21/2023
"CX complaint: wont dispense iceInspected unit, found ice clogging blades of dispensor and ice maker motor. Took dispensor apart and found crushed ice clogging the housing too. Cleared all ice reseated ice bin and tried to dispense. unit would only dispense crushed ice. Inspected back panel and found solenoid failed. causing unit to continue to make crushed ice and clogged ice dispenser motor. Unit needs new solenoid and sending auger motor for return visit.; ordrng 1 WP2152713 (Solenoid)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Gettysburg, PA 17325
Andrew S.
Job Details:
02/21/2023
Per previous tech I was able to access and replace the control and light bulb. I then tested the unit and found that it is functioning as intended. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB955FW1
Near Leesburg, VA 20175
Ricky E.
Job Details:
02/21/2023
customer canceled.. customer doenst want to fix the unit anymore.. please schedule a pickup for the basket; ordrng 1 look/look (look/look)
We serviced a
WHIRLPOOL WASHER
Model WDT750SAKV0
Near Haymarket, VA 20169
Daniel J.
Job Details:
02/21/2023
heater project unit was out from cabinet being arriving replaced heater reconnected water line ran diag and quick wash found cancel button not responding removed panel found plastic tab stuck on right side of cancel button corrected and now working pushed unit back in to cabinet husband will reinstall side screws not onsite
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Little River, SC 29566
Rolf K.
Job Details:
02/21/2023
User interface unresponsive. Unable to power down unit or enter diagnostics even after unplugging and resetting board. Ordering ! cntrl electric W11513246 and 1 encoder assembly W11481116; ordrng 1 W11513246 (cntrl electric) and 1 W11481116 (encoder assembly)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ
Near Whiteford, MD 21160
Neil H.
Job Details:
02/21/2023
CX HAD JARVIS OUT LAST WEEK LOOKS LIKE DUPLICATE TICKET SENT TO US AND THEM THEY WHERE OUT AND ORDERED THE I/M FOR CX NO SERVICE NEEDED
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Colonial Heights, VA 23834
Chris B.
Job Details:
02/21/2023
cx comp unit will not wash dishes inps unit conf cx comp found can not get inot diag mode and unit will not wash or move wash arm; ordrng 1 W11613480 (sump) and 1 W11637583 (control) and 1 W11613564 (ui)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Forest Hill, MD
Neil H.
Job Details:
02/21/2023
CX COMPLAINT UNIT WAS GETTING OFF BALANCE CAUSING OB ERROR RECALB AFTER REPLACING THE CONTROL AND SUSPENSION RODS UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fredericksburg, VA 22406
Robert W.
Job Details:
02/21/2023
CX Complaint is the unit isnt cooling. Inspected unit found unit is unplugged plugged unit in and found the compressor is locked up getting good power. Ordering Compressor drier coupler; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Stub) and 1 W11109499 (Drier) and 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Washington, DC 20024
Samuel R.
Job Details:
02/21/2023
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked for leaks and could not fins leak.spoke with ew and advised having nitrogen test.gave cx and qoute and cx will not go with repair.left cx a qoute
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Moseley, VA 23120
John P.
Job Details:
02/21/2023
"Checked unit found it getting 10.-11WC pressure, tested upper bake found restricted flow of gas through regulator not fully lighting burner tube, appears to be causing delayed ignition. Confirmed with Adrian at tech line. Stated would replace regulator assembly.Talked to Dominique at safety explained findings; ordrng 1 WPW10546238 (Valve assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Stewartstown, PA 17363
Sal R.
Job Details:
02/21/2023
"Per the previouse tech, I was able to access and replace both parts. I found the unit to be opperating as designed. Unit test good."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Midlothian, VA 23112
John P.
Job Details:
02/21/2023
"CX complaint unit not working checked unit found bad capacitor replaced calibrated tested working as designed.; ordrng 1 W11395618 (Capacitor JPV/S), used 1 W11395618 (Capacitor JPV/S) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFW02
Near Fort Washington, MD 20744
Shane B.
Job Details:
02/21/2023
installed ordered parts and used heat gun to adjust a small area of the gasket. gasket seals all the way around. no frost was present when i started the repair. unit is working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, VA 22407
Robert W.
Job Details:
02/21/2023
CX Complaiont is the unit wouldnt stop filling. Inspected unit and found the control had miss read the water pressure signal which caused unit to over fill causing water to go everywhere. Ordering Control and will use valve on return.; ordrng 1 W11170317 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Baltimore, MD 21209
Andrew H.
Job Details:
02/21/2023
Customer complaint is the unit's not cooling. Inspected unit found freezer evaporator completely frosted over. I defrosted evaporator with steamer. I checked defrost element connections I found brown wire going to connectors backed out. I reseeded connector. And tested unit and defrost through test mode. Unit is now defrosting and working properly.
We serviced a
KITCHENAID DBL WALL OVEN
Model KDFM404KPS0
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details:
02/21/2023
CX complaint is the unit is giving off a burn smell and isnt running. Inspected unit and found the wash motor has an error and drain pump has an error motor is getting power but is just buzzing and smell is coming from motor area. Unit is goinf to need sump; ordrng 1 W11416362 (Sump)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near East Berlin, PA 17316
Bernard M.
Job Details:
02/21/2023
"Replaced panel per previous tech, ran normal cycle and unit spun and heated as designed. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
02/21/2023
"installed new orfices , tested unit. unit needs lf and rf orfice holders to complete repair; ordrng 1 W11122530 (lf holder) and 1 W10867780 (rf holder)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Millersville, MD 21108
Israel R.
Job Details:
02/21/2023
Customer complaint ice door is not closing. I found the door clsoe and when tested the door would not open. I manually open and then it closed. The unit has a bad ice door. I replaced the door ice door the unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Midlothian, VA 23113
Joseph D.
Job Details:
02/21/2023
W11046209Found lose connection to motor and leak at drain pump. Quoted cx for drain pump replacement. Cx declined; ordrng 1 W11046209 (188.25)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Myrtle Beach, SC 29572
Rolf K.
Job Details:
02/21/2023
cx complains little or no water flow. Found frozen water line. thawed line out. Adjusted temps to reccommended. Operating as designed. All is ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near ,
Dustin F.
Job Details:
02/21/2023
"41 in RC6 in FCFC - p5-1 to p5-2 21.6k ohms(good)RC - P5-3 to P5-4 8.32k ohmsRC Evap P8-1 to P8-2 - 4.46k (bad)FC Evap P8 -3 to P8-4 - 23.36k (good)Unit needs new RC evap cover to replace both thermistors. Contacted office, scheduled CX for 2/28 CX paid in full; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Fort Washington, MD 20744
Robert A.
Job Details:
02/21/2023
"Cx complaint that the unit does not finish cycle but flashes f8e6 error code and rinse a long time. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle, all components passed. I calibrated the unit for the cx. I noticed the cx had the extra rinse feature selected, I informed her and she had no idea of it's purpose. I showed her each feature and it's function, she now understand. The unit is working as designed."
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24HM01
Near Cockeysville, MD 21030
Justin S.
Job Details:
02/21/2023
cx says the unit stopped heating. found the unit is starting a cycle and counts all the way down but doesnt heat. never heard the mag engage. the unit needs the mag and hv components; ordrng 1 W11596133 (cap and diode) and 1 W11610132 (trans)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS6
Near Gordonsville, VA 22942
Eric F.
Job Details:
02/21/2023
"Installed glass, tested unit, unit working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS1
Near Richmond, VA 23221
Chris B.
Job Details:
02/21/2023
cx comp unit will not make ice insp unit conf cx compo found no water moaking into unit also found pan broke and pump hanging did hear avlve running and found good pressure coming from hoiuse ordering drain pump pan and valve and rec pump may not need rec pum p cx paid in full for all parts and labor 655.37 cc; ordrng 1 W11542867 (rec pump) and 1 W11614100 (pan) and 1 W11542868 (drain pump) and 1 W10897719 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAM00
Near Bel Air, MD 21014
Neil H.
Job Details:
02/21/2023
CX COMPLAINT WATER PRESSURE LOW DISPENSING FOUND THE HOUSING DOOR CAME OFF NO PRESSURE PUSHING THE FILTER REPLACED AND UNIT CHECKED GOOD.367.14 COLLECTED
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0H820
Near Stafford, VA 22554
Robert W.
Job Details:
02/21/2023
CX Complaint is the oven not heating and console not responding. Inspected unit and found the unit isnt responding cycled power and checked console made sure everything is seatted properly cycled power back on and tested no error codes connected unit to wifi and unit is now working properly and heating properly.; ordrng 1 Look (Look)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Salisbury, MD 21804
Frederick R.
Job Details:
02/21/2023
CX complaint is WM not draining. Inspe ted unit and found broken lower harness to drain pump. Repaired harness and then calibrated and testedunit. It is now working properly and as designed. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Richmond, VA 23220
Chris B.
Job Details:
02/21/2023
cx com p uni8t will not make ice insp unit conf cx comp found now water getting inot ice tray when in test mode alos found no voltage from control at p1-2 to p12-6when fill tube heater is on in test 19 unit will need control collected 335.60 110 labor 15 ship 198.68 part cx paid in full 335.60 check ; ordrng 1 WPW10675033 (control)
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Pikesville, MD 21208
Justin S.
Job Details:
02/21/2023
unit is in the middle of the floor when i arrived. cx says the unit is not powering on. found the display is not illuminating. 0vdc to the ui. 120vac through the noise filter. replaced the control and the unit is now illuminating. ran the diagnostic and the unit is filling draining and spinning good. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHB1
Near Henrico, VA 23231
Chris B.
Job Details:
02/21/2023
cx comp uniot will not wash dishes insp unit conf cx comp found f4e3 logged wash motor not running ran unit threww test mode and unit will not pump water unit will need wash motor sump W11025157 round sump; ordrng 1 W11025157 (sump)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Accokeek, MD 20607
Robert A.
Job Details:
02/21/2023
"Cx complaint that the unit has very long wash cycles and it has to be stopped manually. I inspected the unit to confirm the complaint. I found error codes: f0e2 f0e1 f9e1 f8e1 f5e3. I checked the drain pump filter and it was clogged with heavy lint. I then ran a service cycle, all components passed with no issues. I checked for error codes again and found none. The unit took a long time in the drain portion of the service cycle, so I replaced the pressure switch. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pawleys Island, SC 29585
Paul F.
Job Details:
02/21/2023
Customers complaint is unit not cooling in either section. Found compressor running but no free on in the unit. NTO sealed system.; ordrng 1 WPW10608485 (evap) and 1 876764 (service valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Odenton, MD 21113
Israel R.
Job Details:
02/21/2023
Installed new bin and tested. Unit is back to normal operations.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Georgetown, SC 29440
Paul F.
Job Details:
02/21/2023
Customers complaint is freezer not freezing properly. Found partial frost pattern on the evap. NTO sealed system job.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler)
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Columbia, MD 21044
Robert L.
Job Details:
02/21/2023
"installed new rollers, drum and front panel, dryer noow quiet , vent needs cleaning, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near College Park, MD 20740
Shawn D.
Job Details:
02/21/2023
"cx complaint unti is making a rattling noise none stop and no ice. inspected unit and conifmred both issue found big clump of ice in ice bin stopping arm from going down thinking bin is full so removed that and cycled ice maker it dropped cubes then filled. i then found freon lines rubbing in the back causing the rattling noise. used insultion tape to reduce noise and now sounds good. unit is good; ordrng 1 w11553819 (insulation SD V/S), used 1 w11553819 (insulation SD V/S) from stock"