Service History 682 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Lititz, PA 17543

Justin L.

Job Details: 02/21/2023

Cx complaint cooktop lights on. Was able to access unit and verify model and serial. Cx has receipt showing they just purchased through Best buy but entitlements was showing no warranty. Showed cx and they will need to reach out to whirlpool and have entitlements corrected; saved tckt

We serviced a

IKEA RANGE

Model IEL730CS1

Near Silver Spring, MD 20906

Dustin F.

Job Details: 02/21/2023

"replaced all ordered parts and tested unit, unit now working as intended."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bear, DE 19701

Taylor F.

Job Details: 02/21/2023

"Cx complaint is unit leaking in the front left corner. Tested inspected and verifed complaint. Found both corners of the gasket on the bottom of the door to be defective. This caused water to splash out everytime the spray arm came around. Ordering gasket for bottom of door, cx paid everything except labor by CC. Cannot reschedule at this time.; ordrng 1 W11606677 (gasket)"

We serviced a

MAYTAG WASHER

Model MVWV835DW0

Near Rockville, MD 20851

Dustin F.

Job Details: 02/21/2023

"CX complaint: unit flashing and clicking.Inspected unit, confirmed CX complaint, found Control giving out inconsistant voltage to ui, found burn/corrosion marks on ui board, and relay on board stuck for lid latch. Unit needs new ui and control, CX does not want to repair unit. Wants to replace. charged CX $120 for service fee, she paid in cash."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Montclair, VA 22025

Demonte S.

Job Details: 02/21/2023

Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Checked the Gearcase section. Found that the Harness is broken at the Drain Pump. Unit will need the lower Harness. ( Just in case I order the Control Board & Capacitor.); ordrng 1 W11643701 (HARN-LOWER) and 1 W11513246 (CNTRL-ELEC) and 1 W11395618 (Whirlpool Washer Capacitor)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Silver Spring, MD 20906

Dustin F.

Job Details: 02/21/2023

Upon Arrival cx informed me and joe they called multiple times trying to cancel appointment no work done no charges made

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23602

Justin W.

Job Details: 02/21/2023

cx complaint unit not locking or washing clothes. checked unit to find error code f0e9. found during test mode unit having trouble latching. ordering latch to complete repair.; ordrng 1 W11513248 (latch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS3

Near Chesapeake Beach, MD 20732

David J.

Job Details: 02/21/2023

Arrived to CX condo on eighth floor. Knocked on door. Customer came to door and canceled appointment. Customer stated his unit was not working because the control lock was on. No work was done at this job.

We serviced a

KITCHENAID FREEZER

Model KFIV29PCMS03

Near Williamsburg, VA 23188

Orbie

Job Details: 02/21/2023

"Replaced brackets, rear valve, icemaker, fill tube heater. bar going across lower door falling off. need clip to complete repair.; ordrng 1 W10852685 (clip)"

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 02/21/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Newport News, VA 23608

Justin W.

Job Details: 02/21/2023

replaced bulb tested unit heated to 350. called techline spoke to Chris sr7735785708 ordering paint to fix scratches.; ordrng 1 W10803163 (black touchup)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pawleys Island, SC 29585

Paul F.

Job Details: 02/21/2023

Customers complaint is unit sometimes doesent cool properly. Found everything working fine when I arrived. Customer states unit stops cooling randomly it could be working for months with no issues then stop cooling again. They reset the power and it works again. Advised customer it sounds like its a control issue but I canot be sure. Customer is going to see if whirlpool will cover the cost of the control. Collected service call.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fairfax, VA 22030

Jason A.

Job Details: 02/21/2023

CX complaint WASHER doesnt turn on. Checked voltage at outlet has 125VAC & correct polarity. F0E5 off balance E7load detected during clean washer F1E2 motor drive. Cleared codes. Leveled unit as it is leaning to the right. Verified cold & hot water connections. DLMS calibrate & test wash completed. Start QUICK WASH but unit is not advancing. Drain pump noise Showed CX on USE & CARE Guide dedicated outlet requirement. Parts FBO > JJ; ordrng 1 W11419171 (ACU) and 1 W11478526 (User Interface (item 1)) and 1 W11396717 (drain pump)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Halethorpe, MD 21227

Andrew H.

Job Details: 02/21/2023

Customer complaint is that the unit is making a knocking sound coming from the compressor. Inspected unit found compressor knocking. I then replace compressor dryer and coupler. I pulled unit into a 30 inch vacuum and fill to 4.5 0 ounces. Unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Bowie, MD 20716

Shane B.

Job Details: 02/21/2023

"complaint is the IM not working and FC section not cooling. unit is set to recomended. prob shows 47/60. no frost visable on RC evap. found no frost on FC evap only a clump of ice in the upper right corner. compressor is pulling 1.2amps and is hot. used UV light but nothing is glowing at compressor, dryer, or evaps. SS tech will be needed to pinpoint the leak. ordering evaps and compressor. scehdule return with office for 2/28. cx paid service call. explained SS tech will decide labor when he knows what parts need replacing. explained labor starts at 350and goes up from there.; ordrng 1 W10779331 (compressor) and 1 WPW10608485 (evaporator) and 1 W11492867 (evaporator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Middle River, MD 21220

Shane M.

Job Details: 02/21/2023

installed panel. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Centreville, MD 21617

Frederick R.

Job Details: 02/21/2023

"CX 58 was 01.Ice box temp was 18 and FC was 16. is low ice production. Inspected/tested and found E5error code at Test 56. 58 was 01. Temps were RC 38, FC 16 and IB 18. All temps took with thermocoupler device. Took low side pressure at 20invac. Added R600 to unit to bring to temps. Ordering ice maker because of code and after using troubleshooting guide. IM is FBO so cannot reschedule; ordrng 1 W11579560 (ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Midlothian, VA 23112

John P.

Job Details: 02/21/2023

"CX complaint unit making noise checked unit found noise coming blower wheel rubbing housing, adjusted housing tested working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Washington, DC 20010

Emmanuel R.

Job Details: 02/21/2023

"Cs frost keeps buidling up in the fridge, confirmed complaint. I found the evap seals are collapes and not sealing. I tried removing it while defrosting it but i was just falling into pieces. Technical Service Pointer #: W11329116C S Code: S27311. Spoke with whirlpool and got the scode authorized. Replaced evap cover and retest unit. Advised customer to please unplug unit a day before appt.; ordrng 1 W11167902 (cover-evap)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF555SDFZ08

Near Glen Allen, VA 23060

Joseph D.

Job Details: 02/21/2023

"Replaced failed fill tube, showed customer leaking part. Unit no longer leaking."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Stanardsville, VA 22973

Eric F.

Job Details: 02/21/2023

"Confirmed cx complaint unit intermittently not cooling. Cx states it stopped cooling all together and started again in the past day. Ordering control, fan, thermistor and evap harness with thermal coupling.; ordrng 1 W11562259 (control) and 1 WPW10384183 (thermistor) and 1 WP2315539 (motor-evap) and 1 W11562214 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Providence Forge, VA 23140

Orbie

Job Details: 02/21/2023

replaced capacitor. tested unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Brightwood, VA 22715

Eric F.

Job Details: 02/21/2023

"Confirmed cx complaint unit leaking water from front of ice maker assembley. Water was turned off to unit when I arrived in home, turned water on, water started streaming from the fridge ice maker assembley. Inlet and dual valve not closing properly. Ordering parts.; ordrng 1 WPW10341329 (water valve assy) and 1 W10865826 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Chester, VA 23831

Chris B.

Job Details: 02/21/2023

"cx comp unit will not ,make ice insp unit press of test button unit im not moving replaced im tested unit working as desighned"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 02/21/2023

CX complaint unit not working checked unit found bad UI replaced found console not sealing ordering console.; ordrng 1 W11460908 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Moseley, VA 23120

John P.

Job Details: 02/21/2023

Installed arms tested working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Chesapeake, VA 23322

Zachery R.

Job Details: 02/21/2023

"cx complaint not able to store butter in top door shelf. checked unit, verified issue, come to find defective utility bin, advised cx part is on fbo, and they will be contacted for return visit.; ordrng 1 W11348580 (utilitybin)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Middle River, MD 21220

Shane M.

Job Details: 02/21/2023

"cx complaint the unit leaking from right front corner. tested the unit. couldnt duplicate leakign issue. took front panel off watch unit. found no leaks. found gasket had residue all over. cleaned door, cleaned gasket. advised cx 30 days on svc. ggave cx a quote for door gasket, 2 springs 2 cables for hinge. $456.86 cx paid svc by card. (2) 8194001 (2) WP8270020 W11177741"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Norfolk, VA 23503

Carl A.

Job Details: 02/21/2023

"cx comof unit not starting, checked found the following error codes F5E2,F0E3,F2E1,found that the hinges have failed causeing the lid to crack in left hand corner causeinf the unit ot to close to start the unit ordering the following parts for repair unit cover for 60 months under entitlements; ordrng 1 WP8563965 (lid hinge left) and 1 WP8572974 (lid hinge right) and 1 W11401116 (Hinge, Lid (left)) and 1 W11399226 (Hinge, Lid (right)) and 1 W11259006 (Lid Assembly)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Midlothian, VA 23112

John P.

Job Details: 02/21/2023

CX complaint unit making noise checked unit found rear panel tapping on cabinet when unit was spinning tightened screws which stopped noise from happening tested unit working as designed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mineral, VA 23117

Thomas B.

Job Details: 02/21/2023

Cx complaint unit is not working properly leaking inspected unit raised legs and adjusted door on left hand side to meet up with gasket properly ran a hour wash watched it for a bit to ensure no leaking unit started leaking again called up JP who has experienced the issue before was recommended to reordering the door seal stated if the gasket concaves itself inward it is not sealing properly and will leak checked for this and the gasket is concaving inward ordering door seal; ordrng 2 W11483553 (Gasket)s

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Round Hill, VA 20141

Ricky E.

Job Details: 02/21/2023

"customer stated that the center burner wouldnt go to simmer.. verified issue and debre in the simmer orfice.. cleared debre, center burner working. also all the burners were high on low settings.. adjusted burners low settings, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Keezletown, VA 22832

Danny R.

Job Details: 02/21/2023

cx states unit doesnt cool i found siezed comprrssor will need compressor 2 call count; ordrng 1 W11504445 (coupler filter drier) and 1 W11504447 (coupler filter drier) and 1 W11574734 (compressor) and 1 W11504431 (cpupler compressor) and 1 W11504415 (cpupler compressor) and 1 W11506635 (charging vavle compressrto) and 1 W11506621 (coupler) and 2 looklookesealedsytem (look look seal system tech 2 call count)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS00

Near Oakton, VA 22124

Jason A.

Job Details: 02/21/2023

CX complaint FRIDGE SXS has no display at UI + wont dispense water or ice. Found harness sheath is split. Did not see any broken wires. Reseat connecters & unit chimed. Displayed PO & display & lights returned. Routed harness so there is less kinking or twist. Test ice & water dispense. Level doors & tighten handles > JJ

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/21/2023

cx says handles are bent i checked they are will need both handles top and bottom; ordrng 2 w11518518 (handles)s

We serviced a

JENN-AIR OVEN

Model JJW3430DP01

Near Fredericksburg, VA 22406

Robert W.

Job Details: 02/21/2023

Cx had box open inspected console it looks good replace and tested unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/21/2023

cx states unit wont light after looking at unit i found ignitor not working will need ignitor; ordrng 1 W11176454 (ignitor)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Richmond, VA 23228

Joseph D.

Job Details: 02/21/2023

Found unit on drain lockout with no errors. Levelled calibrated and cx instruct on water pressure. Unit now working properly.

We serviced a

WHIRLPOOL WASHER

Model mvwx655dw1

Near Afton, VA 22920

Danny R.

Job Details: 02/21/2023

cx said unit didnt finish cycle i found a bad gear case and drain motor going bad cx will think over reapir; ordrng 1 W10876600 (drain pump) and 1 W11454734 (gear case)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Richmond, VA 23294

Joseph D.

Job Details: 02/21/2023

Replaced faulty control and errors ceased. Test cycle working preperly.f1e1 error cleared

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20003

Emmanuel R.

Job Details: 02/21/2023

"Cs unit is not powering, confirmed complaint. I found the unit does turn on but the UI is very glitchy and unresponsive to 'program button' Once the unit is on , unit locks the door and starts to drain and wont stop unless you unuplug it. Also the dispenser drawer is fragmented and deformed. Ordering Ui with control board and dispenser drawer.; ordrng 1 W11616491 (control) and 1 W11367297 (UI board) and 1 W10868281 (dispenser)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lewes, DE 19958

Michael E.

Job Details: 02/21/2023

Replaced lower wire harness as per porevious diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Washington, DC 20018

Emmanuel R.

Job Details: 02/21/2023

"Cs icemaker stopped making ice, confirmed complaint. Test 44 icemaker harvest failed. Icemaker motor is seized and only turns about an inch and gets stuck. Ordering icemaker.; ordrng 1 W10873791 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Henrico, VA 23294

Joseph D.

Job Details: 02/21/2023

Found one of the cold vakaves not actuating found broken up gasket inside valve. Replaced and unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 02/21/2023

Customers complaint is unit light not working again. Found 2 volts going to that socket again. NTO another control.; ordrng 1 W11159621 (control)

We serviced a

WHIRLPOOL FREEZER

Model WRF991BOOM01

Near Richmond, VA 23234

Chris B.

Job Details: 02/21/2023

cx stated unit has ext warranty advised cx to call ext warranty comp

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Centreville, VA 20120

Richard B.

Job Details: 02/21/2023

"CX complant,Microwa Oven shuts off. Installed all oparts ordered , Console is sporadic in operation, Outer door defective. Reordering outer door and foam strip , Also ordering console . Further work needed. RB; ordrng 1 W11304450 (console) and 1 w10359769 (foam) and 1 w11600323 (outer door)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Midlothian, VA 23112

John P.

Job Details: 02/21/2023

CX complaint unit will alert to check vent or clean lint trap checked unit found duct going straight out back through wall found partially off center causing reduced flow observed by using electronic airflow tester which showed poor for electric dryers upon pulling dryer out would register good. Advised CX that duct needs to not be crushed and completely open for sensor to read correctly. Unit working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 02/21/2023

"cx complaint of unit not working,checked unit to find the lid switch failed not allowing door unit to engaged,found door lock broken,replaced door switch tested unit works as designed; ordrng 1 W11457841 (Door Lid Strike CA / VS), used 1 W11457841 (Door Lid Strike CA / VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Mechanicsville, VA 23111

Orbie

Job Details: 02/21/2023

"cx complaint unit not getting cool. checked unit verified complaint. FC 15*F. 46* RC. Amp draw 0.9 down to 0.55 on compressor. found water sitting in pan under evap. cleared ice, found drain hole clogged with what I believe is foam. called techline spoke with Chris. advised to use coathanger to try to clear tube. tried clearing tube with no success. Unit going in for review. completing ticket."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWBL7

Near Littlestown, PA 17340

Bernard M.

Job Details: 02/21/2023

"Cx complaint unit doesn't make ice. Accessed icemaker and jumped at T&H and found the bail arm raises and lowers. Attempted to fill with water and found the fill tube frozen. Removed cover for tube and disconnected water line and it leaked. The tube feed for house has hole and leaks. Cx will contact licensed plumber to replace water line. Ordering parts, once all are in contact cx to reschedule; ordrng 1 W11176463 (water tube) and 1 W11120581 (tubing) and 1 W10884390 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Richmond, VA 23225

Chris B.

Job Details: 02/21/2023

replaced water line tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Ocean City, MD 21842

Frederick R.

Job Details: 02/21/2023

CX complaint is dryer wont work. Inspected unit and found it has a defective timer. 3 in stock at Tribles. Spoke to CE. Rescheduled CX for Fri 2/24; ordrng 1 W10854240 (timer)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS1

Near Midlothian, VA 23113

Joseph D.

Job Details: 02/21/2023

Replaced hinges and gasket. Unit no longer leaking. No errors

We serviced a

KITCHENAID OVEN

Model KESS907SBL05

Near Hughesville, MD 20637

David J.

Job Details: 02/21/2023

CX complaint right front burner knob had broke off. Inspected unit and found infinity switch stem had snapped and stayed inside knob. This unit needs a new infinity switch and knob to properly repair. Tried to remove stem from inside knob and it is very tight ordering parts for a return visit and will come back once parts arrive.; ordrng 1 WP9763762 (RR Infiniti switch) and 2 WPW10193255 (Burner knob)s

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Rosedale, MD 21237

Shane M.

Job Details: 02/21/2023

"cx complaint the unit keeps adding time to cycle & sometimes leaving clothing damp. after inspecting the unit, i found no error codes stored. i raned test 12 cycle. unit passed."

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Bowie, MD 20720

Shane B.

Job Details: 02/21/2023

ordered part was damaged. took pictures. reordeing part. scehdule when available.; ordrng 1 W11083804 (motor-blwr)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Midlothian, VA 23112

John P.

Job Details: 02/21/2023

Installed latch only to find unit with no stored mod and serial. Called techline talked to Robert said unit is non repairable. Due to no mod and serial being on boards.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Culpeper, VA 22701

Eric F.

Job Details: 02/21/2023

"Confirmed cx complaint unit F1E1 error, open relay on control. Found UI partially non responsive as well. Ordering control and UI.; ordrng 1 W11322901 (control) and 1 W11294861 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Pasadena, MD 21122

Israel R.

Job Details: 02/21/2023

Customer stated freezer light is not workng and light is freezing. I found the light was frosted over due to the freezer gaskket not sealing completlyt. I adjusted gasket and clear ice. light is turning on and off now unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Virginia Beach, VA 23452

Carl A.

Job Details: 02/21/2023

"cx complaint of oven not heating,checked unit to find no error codes at this time, checked incoming power to be correct, ohmed out all componets to find bake lement open break down as follows,1/W10779716/elmnt-bakeservice call break down as follows service call 120.00parts63.68shipping15.00labor 110.00sub total 308.68tax 3.82grand total 312.50depsosit 312.50; ordrng 1 W10779716 (elmnt-bake)"

We serviced a

MAYTAG DRYER

Model MED7230HC0

Near McLean, VA 22102

Leon

Job Details: 02/21/2023

cx complaint is unit isnt drying clothes confirmed complaint came out to replace Control in unit but went to check the vents outside where i couldnt feel any air coming out told cx to get vents cleaned out first then give us a call back if the issue keeps happening then we can change control cx said that will do that and call back with in 30 days

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW02

Near Virginia Beach, VA 23464

Carl A.

Job Details: 02/21/2023

"cx complaint of unit not cooling,checked unit to fin no frost pattern,hearing unit going into thermal over load ordering parts needed for repairs spoke with LR about the unit; ordrng 1 W11578004 (Assembly, Evaporator) and 2 W11504450 (4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 2 W11506619 (Refrigerator Coupler)s and 1 W11109499 (drier-tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504447 (Refrigerator Coupler)s and 1 W11580057 (COMPRESSOR) and 2 W11506619 (Refrigerator Coupler)s and 2 W11578570 (Connector (7 Mm To 4.5 Mm, Brass) (high Side To Condenser))s and 2 W11506619 (Refrigerator Coupler)s and 1 ()"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36MHS01

Near McLean, VA 22101

Leon

Job Details: 02/21/2023

cx didnt want to pay the price to defrost the evap cx said they would unplugg the unit have it defrost then call us back to tested and see whats wrong bring defrost timer and heater when we come back

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Hanover, PA 17331

Drew B.

Job Details: 02/21/2023

arrived cx is leaving for airport schd for the 24th and call thursday for time and reschd; schdld next appmnt for 2/24 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Mechanicsville, VA 23116

Orbie

Job Details: 02/21/2023

"cx complaint unit freezing foods in RC. checked unit 34* in RC, FC 5*. found damper in RC stuck wide open. replaced damper, set temp to 38* in RC. advised cx to monitor unit for next few days to make sure no freezing is going on."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Newport News, VA 23604

Justin W.

Job Details: 02/21/2023

"cx complaint unit will constantly spin at the end of cycle. checked unit to find no error codes towel, normal, delicate, and color cycle gets stuck in spin per cx. found drain line to far in standpipe. addressed issue. found leveling slightly off adjusted front right leg lower. checked gearcase to find screw to rotor completely off. installed screw from v/s with loctite to address issue. performed dlms calibration unit working as designed. advised cx to monitor over next couple uses and to call contract company to have us redispatched if unit still having issues. unit working as designed; ordrng 1 W10752189 (screw)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/21/2023

"cx complaint after off balance load, cycles were not availible and grinding noise, found no errors stored, noise from coin in gap of washplate and hoses hitting back in spin, cleared basket and relocated hoses, recalibrated and all cycles present, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gettysburg, PA 17325

Andrew S.

Job Details: 02/21/2023

Cx complaint is that the door is dinged. Cx builder ordered a door. Upon arrival I found that the door fill line is not the same size as the original. I spoke with MR and i will be ordering the adapter. We will also need a 2 tech to replace the door safely. Please contact cx when the part is available to schedule the return visit.; ordrng 1 WP4373559 (Fitting) and 1 2tech (2 tech) and 1 LOOK (1 LOOK)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Orbie

Job Details: 02/21/2023

"cx complaint unit creating white spots on her sheets. no error codes. called techline spoke with chris. heard noise when agitating, tightened washplate. verified unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Reisterstown, MD 21136

Justin S.

Job Details: 02/21/2023

cx says the unit was leaking from the ice melting so they had to turn the water off. no ice cubes in the bin. the unit has an icicle hanging of the ice maker. ice lines down the inside of the cover. cx says they have had no problems with ice cream. put the unit into diagnostics and test 29 the ice maker is not getting a reading. no damage to the door harness. called tech support and spoke with a kurt.; ordrng 1 W11566891 (control)

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ

Near Hagerstown, MD 21742

Ken M.

Job Details: 02/21/2023

"Customer canceled appointment, unit is working properly."

We serviced a

WHIRLPOOL FREEZER

Model WRF560SMHB00

Near Hanover, PA 17331

Bernard M.

Job Details: 02/21/2023

"Cx complaint unit doesn't make ice. Accessed icemaker and jumped at T&H, the bail arm raised but didn't lower. Arm will lower when forced and it'll add water, it won't stay secure to icemaker. Ordering icemaker and arm, once approved contact cx to reschedule; ordrng 1 4317943 (icemaker) and 1 WPW10474785 (bail arm)"

We serviced a

WHIRLPOOL DRYER

Model WED7590FW1

Near Hampstead, MD 21074

Drew B.

Job Details: 02/21/2023

"cx complaint that unit is doing several things found the cx to say they run a low spin on the washe which casues the unit to come out more saturated, also then found the cx to run the unit on low heat as well bc they say the the maintence doesnt clean the ventaltion here and causes a burning smell on high(lint more than likley smell) adjusted dryness to f4 on the setting and tested unit is functional and instrcted cx on expectations with the info given to me..."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hanover, PA 17331

Bernard M.

Job Details: 02/21/2023

"Cx complaint unit leaks. Ran test cycle and after 2 minutes, unit began to leak from inside the door on the left. Removed outer door and found water dripping from the bottom of vent down the door. Contacted TL and spoke with Scott, reported findings and suggested to replace vent assembly and innner door. Ordering parts, once in contact cx to reschedule; ordrng 1 WP8269259 (gasket) and 1 W11227945 (bezel) and 1 WPW10329609 (vent) and 1 W11513971 (inner door)"

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/21/2023

"The client complains that the stove tripping the breaker, inspected unit, power cord, main harness and control board cks ok.. board receive 120vac, polarity is good, top burners and oven at working fine. the only think that i see is that the microwave and stove are in the same circuit ..I called the safety department to document my findings.. stove works fine"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Carlisle, PA 17015

Fred G.

Job Details: 02/21/2023

"cx complaint unit is making noise intermittently. inspected unit and entered daig and found f3e3, f0e5. ran auto test and found when going into a spin i could hear belt noise. lifted unit and found wear on drive belt and clutch. i also found water lines were installed on the wrong sides. thats the reason the f3e3 came up. swapped hoses and found unit now checks good.; ordrng 1 looklook"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Frederick, MD 21704

Ricardo S.

Job Details: 02/21/2023

Replaced freezer door. reset power.. ice maker wroks ok

We serviced a

KITCHENAID OVEN

Model KOSE900HSS20

Near Carlisle, PA 17013

Fred G.

Job Details: 02/21/2023

"cx complaint went to use the pizza stone attachment and found unit then displayed a f6e4. now unit wont recognize attachments. inspected unit and entered diag and found f6e4 saved 4 times. tried to preheat oven and found after 3 mins unit displayed a f6e4. as per tech sheet unit needs control and user interface, and a 2 tech to repair unit. once parts are in please call cx and set up a return visit.; ordrng 1 W11294388 (control) and 1 W11598225 (control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Frederick, MD 21704

Ricardo S.

Job Details: 02/21/2023

"Replaced parts, ran test 57.58.59 ice maker works ok.. dual valve cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Keedysville, MD 21756

Ken M.

Job Details: 02/21/2023

"Customer complaint is that the freezer is not cold enough. Evaporator inspected and found that it is not frosted over, harness connections are all good. Changed the settings to the max cooling setting and confirmed that the evaporator fan is working properly and the unit is starting to form a frost pattern. Inspection of the compressor compartment found the compressor and condenser fan are running. Monitored freezer compartment temperature to see if the unit was able to cool to proper freezer temperatures. Was able to get the freezer into single digits, not a sealed system issue. Possible issue with either the evaporator thermistor or the control. Ordering both.; ordrng 1 W11594670 (control) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Hampstead, MD 21074

Drew B.

Job Details: 02/21/2023

cx compliant that unit is making noise when spinning like on the towels in the unit.. the unit is leveled and suspenion/shocks sound secure.. found cx to have been running on low spin which is causing the unit to jump time and also make the noise. and found the unit to need run on high spin and that will evenually aggrange the clothing inside to not make off balance.. unt checks good after testing.

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 02/21/2023

"cx complaint ice is too thin. checked unit, unit is at ideal temp, ice was filling bin, caught a few cubes before mixing with ice in bin. ice cubes measuring 1/8 of an inch, ran manual test, no faults, called techline, spoke with Leon thickest ice should measure 3/4 of an inch also was advised to disconnect evap thermistor for automatic 25min cycle, 4 min harvest. ordering thermistor to complete repair; ordrng 1 WPW10511923 (thermistor)"

We serviced a

KITCHENAID OVEN

Model KFGD500ESS06

Near Westminster, MD 21157

Drew B.

Job Details: 02/21/2023

replaced parts pre id parts and teted now checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 02/21/2023

"replaced compressor and drier, pressurized, found leak at joint on suction tube, replaced tubing, vecuumed, charged, low pressure at -3, unit working as designed.; ordrng 1 W11506635 (coupler lr/vs) and 1 876765 (mtg kit lr/vs), used 1 W11506635 (coupler lr/vs), and 1 876765 (mtg kit lr/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ03

Near Frederick, MD 21704

Ricardo S.

Job Details: 02/21/2023

Replaced parts .. unit tested and ice maker works fine

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Elizabeth City, NC 27909

Austin D.

Job Details: 02/21/2023

cx complaint the unit is not spinning out the clothes. checked the unit and found that the hub was torn up again. no common for hubs to be defective within 2-3 months. ordering the gearcase due to abnormal noises and potentionally tearing up the hubs. will return once the parts come in to resolve the issue.; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (gearacse) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10902814 (washplate)

We serviced a

MAYTAG WASHER

Model NVWX655DW1

Near Silver Spring, MD 20905

Dustin F.

Job Details: 02/21/2023

"CX complaint: unit wont spin or operate.Inspected unit, found Gearcase Seal ruptured and gearcase oil all over. CX Does NOT want to repair unit, wants to replace. Charged cx svc fee and moved on."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near New Oxford, PA 17350

Andrew S.

Job Details: 02/21/2023

Cx complaint is that the unit is stopping before the clothes are dry. Upon arrival I found that the unit is heating and but the time will jump down in a short period. I entered daig mode and found an F3E2. I removed the console and tested the moisture sensor at the J13 connector. I found that when I jumped the moisture sensors with a metal object I got 1.1 Ohms. I am ordering the control. I was able to set the return for Friday 02/24 anytime.; ordrng 1 W11525996 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Conway, SC 29526

Rolf K.

Job Details: 02/21/2023

cx states bake not ignititing. found igniter too far out from burner tube. repositioned igniter. unit working as designed. all is ok

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hanover, PA 17331

Drew B.

Job Details: 02/21/2023

cx complaint thaty unit is not powering on after the unit is pressed start.. i foudn the unit to have proper power at the block @240/120 and power to the unit and the door switch is functional found the timer is not running at all when moved any setting ordering timer call to reschd with contractor..; ordrng 1 WPW10436303 (timer 7@trb)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW0

Near Richmond, VA 23231

Chris B.

Job Details: 02/21/2023

replaced console spring unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elizabethtown, PA 17022

Cody H.

Job Details: 02/21/2023

"Was able to access unit and replace parts. Unit still not producing water from fill tube, steamed out fill tube to clear obstructions, checked to ensure water valve is getting voltage, and ensured the ice fill valve operates up to the ice maker itself. unit works up to the icemaker which was just put in. Replaced icemaker with van stock part, unit is now working as designed, was able to fill ice maker 5 times. No further work needed.; ordrng 1 W11284458 (ice maker VS CH) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Warrenton, VA 20186

Daniel J.

Job Details: 02/21/2023

noise while in cycle removed washplate vertical movement in gear case removed slider oil bui up in slider and on the inner cabinet of washer noise present even when spun by hand slowy sugguesting gearcase customer wants to think over repair vs new unit sugguesting W11393685

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 02/21/2023

"complaint is the unit leaving clothes soaking wet. checked for codes and found F7E1 tach signal missing, F0E9 OB pause, F7E6 motor circ open. cleared codes, ran service cycle. during agitation the agitator only turned CW then paused the CW again. unit did spin. unit makes a creaking noise when stepping up speed during spin. checked motor from control board. CCW winding show 20.8phms, spec is 5-9.5ohms. checked windings from the motor and got 4.6ohms on each, spec is 5-9.5. ordering drive motor and lower harness. replce motor first if issue remains replace harness.; ordrng 1 W11283592 (motor-drve) and 1 W11590868 (harness)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500EBS11

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 02/21/2023

"Found wave quide damaged , contatcted wpl and techline deemed unit unrepairable .. sr# on ty card pic .. cx needs to contact wpl cx. Job complete"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Hertford, NC 27944

Austin D.

Job Details: 02/21/2023

cx complaint the unit is not igniting the front left burner every time. checked the unit and found that the burner head is very loose. issue is intermitten sometimes it works and others it does not. ordering a new burner head kit to resovle the issue.; ordrng 1 W11436986 (flame spreader) and 1 W11443594 (burner head)

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC3

Near Locust Grove, VA 22508

Tanner B.

Job Details: 02/21/2023

"Installed new ui , stator asnd acu., tested unit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Hertford, NC 27944

Austin D.

Job Details: 02/21/2023

"cx complaint the unit is not heating. checked the unit and found a control not sending voltage to the element. an element open and a blower wheel that came off the motor. the blower wheel shaft is seized to motor. ordering all parts needed to resovle the issue. went ahead and replaced the element with one on vs.; ordrng 1 WP697772 (blower wheel) and 1 WP3387747 (element ar vs) and 1 W11549461 (motor) and 1 W11525997 (control) and 1 4392067 (dryer repair kit), used 1 WP3387747 (element ar vs) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Stafford, VA 22554

Tanner B.

Job Details: 02/21/2023

"CX Concern the unit rack sparking .. found the rack moiunt loose , adjusted the mount to secure raqck. Job complete"

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