Service History 680 - VIA Appliance

We serviced a

JENNAIR DISHWASHER

Model JDB8500AWX3

Near Burke, VA 22015

Leon

Job Details: 02/10/2023

replaced inner gasket on dishwasher

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/10/2023

Per previous diag I was able to access and replace the console. i then ran the diag test and the unit was not able to complete the cycle. I attempted to run a diag cycle but it was unsuccessful. I found that when the unit was agitating it was only moving in the clockwise direction. I am ordering the control. Please contact cx when the part is avialable to schedule the return visit.; ordrng 1 W11401710 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Richmond, VA 23229

Joseph D.

Job Details: 02/10/2023

Replaced baffled. Actuated new baffle and unit operates quietly. No other issues found

We serviced a

WHIRLPOOL OVEN

Model WOS51ES4ES00

Near Columbia, PA 17512

Justin L.

Job Details: 02/10/2023

Cx complaint unit burning food and not beeping. Was able to access unit and found no saved codes but unit keeps changing itself to celsius during testing. Ordering membrane and control for repair. The unit is single oven that sits further up and to high for wall cart willl need 2 ppl (2 tech) to remove the oven and stablize. Once approved office will need to set return.; ordrng 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Myrtle Beach, SC 29572

Rolf K.

Job Details: 02/10/2023

installed new drain pan. All is ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104KPS0

Near Martinsburg, WV 25403

Ken M.

Job Details: 02/10/2023

"Customer complaint is that the unit is running noisy. Unit tested and when the drain pump turned on, the entire floor shook. Let the rest of the wash cycle run out and it ran, but was groaning between wash arm changes, diverter is failing. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer.; ordrng 1 look (look)"

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Bethesda, MD 20817

Brian F.

Job Details: 02/10/2023

"Cx states washer making noise. Inspected unit, tub is spinning freely, no loose connections or drain tubes. Entered diagnostic mode, no error codes, ran quick test cycle, completed with no errors. Unit is working perfectly, instructed cx to not overload washer."

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Prince Frederick, MD 20678

Shawn D.

Job Details: 02/10/2023

"cx complaint unit is not spoinning only humminig. inspected unit nd conifmred issue, found unit has a bad start winding when you hold switchand hit start spin drum unit works. ordering motor for return and will use blower wheel on return; ordrng 1 279827 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Richmond, VA 23229

Joseph D.

Job Details: 02/10/2023

Replaced led and switch with arc mark inside it. Unit nowbillukinatingbproperly. Working as designed.no other issues foun

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Carlisle, PA 17013

Bernard M.

Job Details: 02/10/2023

"Cx complaint the unit makes noise while spinning. Entered diag and found error codes F7E1 tachometer missing and F7E7 motor unable to reach RPM. Ran test and found after agitation, it does shift into spin. The agitator spun fast creating loud grinding noise. Inspected underneath and found the clutch teeth are worn down. Also found unit makes screeching noise at beginningmof spin. Ordering parts,once all are in contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W10721967 (clutch) and 1 W11395618 (capacitor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Germantown, MD 20874

Julian H.

Job Details: 02/10/2023

CX complaint about unit giving error F0E9 off balance with almost every load put unit on diag found error on system notice that suspension when I push on it wont bounce back well also out of level leveled & replaced part with preid working let CX know about proper loading unit b4 starting cycles she understands

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Oxford, PA 17350

Andrew S.

Job Details: 02/10/2023

"Cx complaint is that the unit is not completing cycles and not starting cycles occassionally. Upon arrival I found an F7E4, F6E3 and an F5E4. I cleared the codes and ran the diag test and found that the unit had to attempt to shift into spin several times before it spun. It finished the diag cycle. I then found an F0E5, F7E4 and F6E3 again. I am ordering the control, UI, clutch and slider. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354ESS3

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/10/2023

Cx complained the units upper rack would fall. Inspected the unit and found the adjusters and tracks are broken. Installed new adjusters and rack and tested and it now no longer falls. Job complete S22916 parts and labor

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/10/2023

cx complaint countertop and cabinets near dishwasher getting hot. removed dishwasher to find insulation too small for unit and not covering back of unit. ordering insulation to properly insulate unit.; ordrng 1 W11553445 (tub insulation aka shield)

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Aylett, VA 23009

Thomas B.

Job Details: 02/10/2023

Cx complaint unit is not working properly inspected unit removed and replaced the spark module tested and inspected for proper use unit now functions Normally cx paid in full By CC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Arlington, VA 22203

Jason A.

Job Details: 02/10/2023

Called CX at 6:40 pm to reschedule. I am overbooked at 9 stops. 2 of them are 2 count. And I have a ride-along for training. Request 9 stops / count route when training; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 02/10/2023

Replaced the ice bin as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 02/10/2023

Customers complaint is UI sometimes doesnt respond right away. The Light button on the UI does not turn the light on but opening the door does. Also customer cannot get unit to connect to wifi to update it. They got the rest of their appliances connected no problem but this one refuses to. Went into diagnostics to check error codes. No error codes stored. NTO UI.; ordrng 1 W11297709 (console)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Elizabeth City, NC 27909

Austin D.

Job Details: 02/10/2023

cx complaint the unit is not filling coorrectly. called techline and was told to check the pressure hose. i i did and did multiple cycles to test the fill. unit is running as designed. techline agrees

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/10/2023

"cx complaint no cool, checked unit, fc at 6 degrees, rc at 39 degrees, thermistor reading 5k in rc, spoke with ar, was advised to replace thermistor and control. ordering parts to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11613574 (acu) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL DRYER

Model WGD94HEXW0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 02/10/2023

"Cx states dryer making loud noise, confirmed complaint. Opened unit, inspected idler and rollers. Rollers are in good condition, idler was causing noise. Installed new idler, tested, unit is now working properly. Subtracted rollers from remaining balance."

We serviced a

JENNAIR OVEN

Model JMW2430WS02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 02/10/2023

"cx complaint unit not heating oven or micro, checked unit found f6e8 communication, unable to remove unit from wall, after moving, microwave started to heat and timer went down, called techline spoke with bruce advised likely door switch issue, alo found bske element not coming on in oven, broil works, quoted cx parts WP7406P322-60 element $138.95 461968971522 interlock $93.31shipping $15.00, labor $300.00 (includes second tech), (extra time) tax $13.02, total $664.95. cx owes $300.00 lablr on return visit.; ordrng 1 WP7406P322-60 (elmnt-bake) and 1 461968971522 (interlock) and 1 look (look)"

We serviced a

MAYTAG DRYER

Model MGD7230HW2

Near Dundalk, MD 21222

Emmanuel R.

Job Details: 02/10/2023

Replaced front right roller and roller shaft. tested unit. Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Dover, DE 19904

Taylor F.

Job Details: 02/10/2023

"Cx complaint is unit only dispensing crushed ice. Tested inspected and verifed complaint. Found the seperator to be defective. Ordering seperator, cannot rescheudle at this time.; ordrng 1 WP2152713 (solenoid)"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Alexandria, VA 22315

Lloyd B.

Job Details: 02/10/2023

Cx complained the unit took a long time to light. Installed new panel and flame spreader and tested and it now lights almost instantly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Mount Joy, PA 17552

Justin L.

Job Details: 02/10/2023

as per previous tech was able to access unit and replace parts. During so found both doors to be warped causing issues woth gaskets and sealing. Ordering door which will ship to cx. Also ordering sealant to help seal gaps in liner. Once cx has door they will contact us to set return; ordrng 1 LW10636410 (white rc door) and 1 LW10636409 (white fc door) and 2 482338 (sealant)s and 1 look (look)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Claymont, DE 19703

Frederick R.

Job Details: 02/10/2023

cx complaint is towels shredding. Inspected /tested and found CX was unaware of how to use certain cycles and how much detergent to use. This is a CX instruct. Explained to CX how different cycles work and what to wash in each and also to use deep water wash because the lack of water and the heavy wash cycle is what is most likely causing issue with towels. WM is working properly and as designe. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Culpeper, VA 22701

Eric F.

Job Details: 02/10/2023

Confirmed cx complaint unit leaking from filter housing. Ordering filter head assembley.; ordrng 1 WPW10394053 (housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Wilmington, DE 19810

Frederick R.

Job Details: 02/10/2023

cx complaint is frost in freezer and ice tastes funny. Inspected unit and found CX had FC food packed all against the evap cover blocking all the vents. CX just bought unit and was used to a fridge with a filter. Unit is working properly and as designed. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Leonardtown, MD 20650

Shawn D.

Job Details: 02/10/2023

"checked new diverter motor and is 2964 ohms a little more than other one the tech sheet has to be wrong or something. installed control, and ui control seems ui panel is pealing again moisture is to the panel. snapped pics. unti is now working but i think the panel is causing this allowing moisture is. ordering panel and reordering sump incase its really the issue but new diverter read the same as on the unit.; ordrng 1 W11460945 (pump and motor) and 1 W11460908 (panel) and 1 W11412696 (seal) and 1 W11505225 (ui hoiusing incase)"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Wilmington, DE 19810

Frederick R.

Job Details: 02/10/2023

CX complaint is seal broken. Inspected and found RC door gasket tore. Replaced RC door gasket and also tightened all handles per CX request. Unit is now repaired and working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Cobb Island, MD 20625

Shawn D.

Job Details: 02/10/2023

called cx and told him im ordering compressor due to how the one i installed came look at the pics compressor came package poorly and was upside down in box. ordering s.s. parts for return 4 count job s.s. tech only; ordrng 1 W11580057 (comprssor kit) and 1 w10143759 (uv drier) and 1 w10913906 (coupler) and 1 W11546692 (evap incase) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 look (look)

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Wilmington, DE 19801

Frederick R.

Job Details: 02/10/2023

CX complaint is WM not completing cycle. Inspected/tested unnit and pulled no error codes. CX stated that the error code hasnt came up since before last visit and it only happens once in awhile. Ran test and noticed that when unit drained you heard nothing. Pulled unit out with TF. Found drain jose shoved at least 3 ft down inside standpipe. Reset drain hose according to installation requirements. Ran test and unit is now draining properly. The F3E1 was most likely cause by this issue. Unit is working as designed. Job is complete

We serviced a

KITCHENAID OVEN

Model KOCE507ESS01

Near Bowie, MD 20715

Shane B.

Job Details: 02/10/2023

"cx complaint is the microwave not heating sometiems and the oven no theating properly. cx says when microwave doesnt heat it still sounds normal. oven runs lower temp then what its set to according to her thermometor. checked for codes and found F6E4 saved. cleared codes. ran MW, it heated 1 cup of water from 61 degrees to 123 in 1min. temp prob reads 1092 at room temp, in spec. bake 19.7ohms, broil 14.2ohms. both in spec. started a bake cycle at 350. got an average of 339. adjusted calibration setting. called techline to document. they said without being able to catch MW in the act of not heating it would be hard to pinpoint. could be mag or control. advised replacing appliance manager if F6E4 returns. quoted cx for worst care senerio. cx paid service call.; ordrng 1 W11179310 (control board) and 1 W10915648 (microwave control board) and 1 W11346197 (magnatron)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 02/10/2023

"Cx states unit not powering on, confirmed complaint. Installed new console, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Newark, DE 19713

Taylor F.

Job Details: 02/10/2023

"Cx complaint is the water dispenser leaks. Tested inspected and verifed complaint. Found that the water dispenser will drip for about 2 mins, about 2oz of water and then stop. It seems water is dripping out due to a bad spigot. The fact that the water drip never continues and always stops after a minute or two, makes me think the dual valve is not the issue. Also the unit does not leak if they turn off the IM and dont use the dispenser. Ordering spigot which the cx is paid in full for. I would like to return with the dual valve just incase it is also needed. Cx is aware the valve might be needed and is willing to pay for the part if it is needed. Cannot reschedule at this time due to the spigot being out of stock.; ordrng 1 WP2305235 (spigot) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Owings, MD 20736

David J.

Job Details: 02/10/2023

CX complaint refrigerator was installed and before they push the unit all the way back the water was working arrive today and inspected pulled unit out about 2 inches and water started working. Unit was sitting on waterline causing no ice to produce or water come out to Spencer. Unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Ocean View, DE 19970

Michael E.

Job Details: 02/10/2023

"CX complaint: unit stopped in cycle and would not progress. Tested asnd verified complaint. F3E1, F5E4 error codes for water level system error and door not opened between cycles. Inspected and found no visible problems with hose or electrical connections. Ordering pressure sensor switch and pressure switch hose (just in case). Cannot reschedule due to AIG; ordrng 1 WPW10448876 (switch-wl) and 1 W11044559 (hose)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Alexandria, VA 22308

Demonte S.

Job Details: 02/10/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch reading Open. Checked the Float Switch found water in the Float Switch Trey. Removed all Water. Cleared the Error Code. Ran a Service Test. No Leaks found. Ran a normal cycle for 10 mins. No Leaks. ( Asked the cx how they are loading the Dishwasher. Cx is putting Bowls, Cups , Pots & Pans in the front of the lower Rack. Advised that they only load the front lower Rack with plates only ,all other items in the back of the Rack. Advised cx to read Use & Care Guide.) Leveled the Dishwasher. Unit is working as Designed. ( Any questions please check Sd Pictures.)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/10/2023

"cx complaint lower oven not reaching temp, checked unit, come to find defective bake element, spoke with travis was advised to replace bake element and sensor, ordering parts needed to complete repair.; ordrng 1 W11545804 (bake element)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Great Falls, VA 22066

Christian C.

Job Details: 02/10/2023

Cx complaint upper rack is falling off. Inspected unit found wheels cracked on upper rack. Adjusters cbe. Installed adjusters. Tested upper rack. Slides in and out normally now. Cx paid in full.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Red Lion, PA 17356

Sal R.

Job Details: 02/10/2023

"CX complaint was that the unti was not spinning out the water and iteam remained wet at the end of a wash cycle. I found several error code in daig to include F0E4, F3E2, and F8E6. I was able to access and replace the water inlet valve form van stock. While accessing the inlet , I found the water supply hoses are heavaly corroded possible due to hard water. I was able to remove the S.L. and replace the valve . While the supply was powered off I found the hot side to still allow water through into a bucket. I reattatched the supply lins and foun d the hot side to be leaking before the unit . I turned the hot side supply off and advised CX to replace the water supply ines befor e unit is opperated. I also advised CX to have a licesned plumber inspect the supply valve.; ordrng 1 W11165546 (inlet valve (VS)), used 1 W11165546 (inlet valve) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS01FLBL1

Near McLean, VA 22101

Christian C.

Job Details: 02/10/2023

Cx complaint unit is not working. Inspected unit ran unit in normal cycle. No water went into unit but heard motor start up. Water is coming from house connection. No voltage coming from control to water valve. Control no longer being made. Soap buildup on dispenser and tub does not look recent. Unsure if unit was working before we worked on it.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/10/2023

"cx complaint of hearing a pop in dryer and tub quit turning,checkedu nit to find that the idler arm wheel had come off and and the lock ring that held it on,replaced ilder arm tested unit works as designed; ordrng 1 W10837240 (Idler Pulley CA / VS), used 1 W10837240 (Idler Pulley CA / VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Nottingham, MD 21236

Eric W.

Job Details: 02/10/2023

installed new shigter and calabrated unit

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Orange, VA 22960

Eric F.

Job Details: 02/10/2023

Confirmed cx complaint MCU UI communication error code. Ordering parts. Please send tracking info to cx when it becomes available.; ordrng 1 W10422889 (Control) and 1 WPW10446418 (panel-cntl) and 1 look

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Abingdon, MD 21009

Neil H.

Job Details: 02/10/2023

cx complaint temps reading on display where off at times others accurate when i tested unit match perfect but cx said console would need to be reset replaced and tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Ocean View, DE 19970

Michael E.

Job Details: 02/10/2023

"CX complaint: top rack stop came out, friction sleeve fell out and door not closing. Tested and verified complaint. I was able to get the rack stop secured properly. I realigned the unit so it stopped hitting the cvabinet on the right, now door closes properly. Ordering friction sleeve. Cannot reschedule due tyo Lowes; ordrng 1 WP8268961 (pad)"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Locust Grove, VA 22508

Tanner B.

Job Details: 02/10/2023

"Installed new console and latch, tested unit. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Toano, VA 23168

Justin W.

Job Details: 02/10/2023

cx complaint unit not working. checked unit to find error code f4e3. confirmed sump not working. ordering sump to complete repair but parts stating nla. cx to call whirlpool to try and get part. unable to give quote for repair. cx paid 120$ quoted labor 110$ if cx gets part from whirlpool.; ordrng 1 W11164469 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Severn, MD 21144

Andrew H.

Job Details: 02/10/2023

"cx complaint is the units water filled will not eject. i opened door and found it was hard to remove the filter, i pulled a little harder and the filter came out. i replaced ther filter and flushed water throught the dispenser. filter was a little stuck at first but is now coming out everytime.units now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chantilly, VA 20152

Richard B.

Job Details: 02/10/2023

"CX complant. No ice , Prior diagnosis found unit needs freezer door due to broken ice maker wire. When inspecteding door , Found large dent in freezer door edge, Reordering freezer door . Further work needed, Advised CX to inspect door . RB; ordrng 1 w11566705 (stainless door freezer)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Parkville, MD 21234

Eric W.

Job Details: 02/10/2023

cx complant of unit not powering on inspected unit found 120 v to control green light is on at control but ui not working checked power to ui 5.0 v dc installed new control and tested unit unit now working

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ0

Near Stafford, VA 22554

Robert W.

Job Details: 02/10/2023

Installed Heater and TCO found thermostat is popped and will need. Ordering thermostat; ordrng 1 WP3977767 (Thermostat)

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS05

Near Round Hill, VA 20141

Ricky E.

Job Details: 02/10/2023

appt for customer in home incorrect..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Powells Point, NC 27966

Austin D.

Job Details: 02/10/2023

cx complaint the fridge is not cooling. checked unit and found evap fan motor barely spinning. went ahead and repalced the motor and tested the unit. unit is good to go now except the slide rails are very worn out creawting a bunch of squeaking and loud noises. oredering slide rails to resolve the issue.; ordrng 1 WPW10397636 (rail left) and 1 WPW10397635 (rail right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Round Hill, VA 20141

Ricky E.

Job Details: 02/10/2023

"installed parts, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Harrisburg, PA 17112

Fred G.

Job Details: 02/10/2023

"cx complaint RC is too cold and is freezing everything. inspected unit and found RC is very cold. it cracked the duel water valve due to the temp. i found right side of RC evap is frosted up as well. ran test 01=01, 02=01, 03=both fans cam on when asked. test 39=01. p8 3/4 and found 2.928kohms. called TL (SR7735706214 unit needs RC evap fan motor with thermistors and duel water valve. water valve is covered due to being repaced less then a year ago. qouted cx and cx accepted. cx paid in full with check once valve is in please call cx and set up a return visit.; ordrng 1 W11482383 (duel valve)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Virginia Beach, VA 23464

Branden R.

Job Details: 02/10/2023

"came out and replace all parts needed , replaced and found hot shut off vlave coming from the house bad and stuck off not allowing hot water to unit , advised cx will need to contact a plumber for unit to run properly . cx agreed . unit is running as designed"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Annandale, VA 22003

Leon

Job Details: 02/10/2023

cx complaint was unit would cut off randomly confirmed complaint cx was getting a F7 E1 ERROR code which is Tachometer Missing took acturator off replaced it ran a cailba cycle checked for error code came back tested at control control wasnt reading a full 120v; ordrng 1 W11556725 (control) and 1 W11590868 (harness)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near North Beach, MD 20714

David J.

Job Details: 02/10/2023

Cx complaint front panel glass broke. After previous techs visit he had found unit needed new panel. Removed door and disassembled door. Replaced front glass and placed logo on door. Reinstalled all parts and hung door. Tested unit works as intended. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 02/10/2023

Customers complaint is front right burner still keeps clicking when using it. Potentiameter is bad. NTO switch.; ordrng 1 W11209791 (front right switch)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Millsboro, DE 19966

Michael E.

Job Details: 02/10/2023

"CX complaint: Rattling sound. Tested and verified complainbt. I found it is the vent duct inside the unit that is rattling. I secured the duct, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Springfield, VA 22153

Robert W.

Job Details: 02/10/2023

CX Complaint is the unit isnt making ice very fast. Inspected unit and found the unit temps are good thermistors are reading properly. IM is getting good power and is harvesting and passing ran fill test on and IM is filling with water. Called techline and explained everything unit has had replaced and all my readings of temps and thermistor readings techline had me do a water dispenser fill test and it filled 8oz in 7sec which is good. Techline suggest to test voltage at fill tube heater is voltage is there replace main control and fill tube same time. power to heater isnt consistent. Ordering Control and filltube heater Techline Ref; ordrng 1 W11574770 (Control) and 1 W11262313 (UI) and 1 W11366500 (Fill tube heater kit)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 02/10/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS03

Near Harrisburg, PA 17112

Fred G.

Job Details: 02/10/2023

"i was able to access unit and first tool RC temps and found 43 degrees at the 3 shelf from top. cx does not have any products on the top 2 shelfs due to food spoiling. took a bottom drawer temp in the RC and found 24 degrees. entered diag 01=37, 02=-13, 03=29, 04=0, 05=33, 56=fan came on. everytime im here ive never heard the RC fan on. called TL (SR7735396505) TL recommended replacing the RC evap cover with thermistors due to them giving the control wrong readings. once pricing is figured out please reach out to cx to figure out money and schedule a return visit. unit needs evap cover and 2 call count.; ordrng 1 W11395558 (rc evap cover) and 1 looklook"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Milton, DE 19968

Michael E.

Job Details: 02/10/2023

"CX complaint: burning smell. Tested and verified complaint. Terminal block looked good. Motor and pulley area looked good, heat element was clear, venting was clear. There is lint inside unit cabinet but CX recently had venting in house cleaned so that could have been poor venting. Air flow test passed in the green. No sign of burning or problem found. Unit is working properly. job is complete"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW1

Near Woodbridge, VA 22191

Robert W.

Job Details: 02/10/2023

"CX Complaint is the unit isnt completing aany cycle. Inspected unit and found error code for long fill no fill, Tested unit and found the valve has failed causing unit not to fill with enough water to start a cycle and is shutting down. Unit need valve; ordrng 1 W11222849 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Baltimore, MD 21212

Eric W.

Job Details: 02/10/2023

installed new compressor dryer and filled unit tested unit no leaks found

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Frederick, MD 21701

Ricardo S.

Job Details: 02/10/2023

"Cx cmplains that the unit not cooling at all, inspecred unit, compressor sound weird.. also hear a air leak from behing, not frost pattern .. sealed system repair.. 3 counts joib. order parts; ordrng 1 lokring (lok ring) and 1 W10836706 (evaporator) and 1 WPW10487115 (condenser) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 876764 (valve)"

We serviced a

JENN-AIR RANGE

Model JES9800CAB01

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/10/2023

"installed main control and RF dual switch, found 1096 ohms for temp sensor at control, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Gaithersburg, MD 20878

Justin S.

Job Details: 02/10/2023

the unit is not draining. found the drain pump is getting voltage. replaced the drain pump with vs and retested. the unit is now filling washing and draining correctly. the unit is now ready; ordrng 1 W10876537 (drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Portsmouth, VA 23701

Zachery R.

Job Details: 02/10/2023

"cx complaint unit displaying f6e1. checked unit, verified fault, cleared codes, tried running auto test cycle, unit would not start cycle, checked hmi, hmi has proper voltage but not responding. harness is good, replaced hmi, calibrated and tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Centreville, VA 20120

Richard B.

Job Details: 02/10/2023

"CX complant, Fridge upper section not cooling, Inspected unit and found evap clear of ice , Found pantry thermisters plug not plugged into the evap cover giving the fridge wrong temp readings.for fresh food compartment. .Checked average pantry temps and way off before connecting thermister plug. Lights in pantry now working as well. Job completed, RB"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Frederick, MD 21704

Justin S.

Job Details: 02/10/2023

the unit is loud in cycle. found the felt ring has been removed from the unit now. the unit needs the felt ring and clips; ordrng 1 279220 (clip) and 1 W11035878 (brng&seal)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Seaford, VA 23696

Lucas R.

Job Details: 02/10/2023

"replaced drive assembly, and controls, calibrated, tested, unit working as designed."

We serviced a

KITCHENAID HOOD

Model KVWB400DSS4

Near Norfolk, VA 23518

Orbie

Job Details: 02/10/2023

replaced all parts. tested unit working as designed. upon replacing control noticed silver coating on face of power button flaking. advise cx of flaking. if it gets worse advised cx to call back and get control replaced.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Powells Point, NC 27966

Austin D.

Job Details: 02/10/2023

cx complaint theunit is not closing all the way on the door. checked the unit and found that the slide rails were defective and not closing all the way. this would cause the freezer door to stay open creating a bunch of frost and ice build up all inside the freezer. parts on order. enough in stock to reschedule. will return on the 17th to resolve the issue. cx request i return since her elderly mother will be home by herself when i come back and she likes how we have already met.; ordrng 1 WPW10397636 (left rail) and 1 WPW10397635 (right trail)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Newport News, VA 23606

Justin W.

Job Details: 02/10/2023

replaced console cover tested unit working as designed

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Elizabeth City, NC 27909

Austin D.

Job Details: 02/10/2023

called office and because the address is bringing me to a main road with no house off of the road. tried to search and never found the correct house. was told by the office that we tried to call but unfortunately the mailbox is full and no answer was received. waited ten minutes to see if i would hear anything from the office.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Arlington, VA 22205

Jason A.

Job Details: 02/10/2023

CX complaint WASHER dent. Pulled all parts from base & transferred to new part. Check for leaks. Connect cold & hot water Ran test wash 3X. NO LEAKS > JJ; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHW1

Near Hampton, VA 23666

Orbie

Job Details: 02/10/2023

upon arrival cx stated someone came by this morning through her amican home shield.

We serviced a

WHIRLPOOL OVEN

Model WEE730H0DB0

Near ,

Andrew H.

Job Details: 02/10/2023

cx complaint is the unit has a f8e0 error code. i found unit has error code displayed in fault caodes. and when trying to start a cycle the error code pops up. i found unti willl need new cooling fan motor. part is in stock at tribles. i quoted cx and ordering part. cx paid in full part is in stock; ordrng 1 W11107275 (cooling fan)

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Hampton, VA 23669

Orbie

Job Details: 02/10/2023

replaced all parts. tested unit. working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Glenn Dale, MD 20769

Israel R.

Job Details: 02/10/2023

"SR// 7735710168. F0E2 over suds condition. Customer complaint unit is was not shutting off even when holding the cancel button. I found the unit is turning off when is trying to agitatte. I ran test and then unit shut down when agitating. I tested the shifter and the shifter is not switching to agitation and and was not spinning. I replace the contriol and it workied. SAfety was closed so i called techline and documented with them. Unit is back to normal operations.; ordrng 1 W11481722 (Shifter), used 1 W11481722 (Shifter IR Vs) from stock"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Woodbridge, VA 22193

Demonte S.

Job Details: 02/10/2023

Installed the Fascia & Control Board. Tested the unit. Unit is working as Designed.

We serviced a

KITCHENAID OVEN

Model KGRS505XBL05

Near Vienna, VA 22181

Christian C.

Job Details: 02/10/2023

Cx complaint lower oven is not heating up. Inspected unit and found lower igniter open. Ordering lower oven bake igniter. Igniter only 1 at upper marlboro.; ordrng 1 WP7432P14360 (bake igniter)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/10/2023

Could not confirm cx complaint no heating. Cx states it has been taking multpile loads to dry. Asked cx to photograph load and call us back if there were any further issues.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Halethorpe, MD 21227

Andrew H.

Job Details: 02/10/2023

"c xcomplaint is the unit is not working. inspected unit and found f2e3 acu does not match mcu error code. i rean auto test and found the unit was making a bzzing sound when the motor was activated. then the unit displayed f7e1. i looked under the basket and found oil coming from the capacitor. i replaced cap from van stock. i tested unit again intest mode. motor worked and ran fine this time. but when it got into the spin cycle the unit became off balance and the tub was hitting the cabinet. i found the gearcase shaft is bent. unit will need new acu, UI and gearcase. look, one part not instock; ordrng 1 W11481116 (user interface) and 1 W11513246 (control board) and 1 W11395618 (capacitor AH V/S) and 1 look (look) and 1 W11449840 (geearcase), used 1 W11395618 (capacitor AH V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Norfolk, VA 23518

Carl A.

Job Details: 02/10/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/10/2023

Cx states oven not igniting. Incorrect voltage out of spark module. Burnt terminals on ignitors. Ordering 1 spark module and both bake and broil ignitors.; ordrng 1 W10920631 (spark module) and 1 WP9758079 (bake ignitor) and 1 WPW10333842 (broil ignitor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/10/2023

"Confirmed cx complaint F8E4 error code, also found F10E2 error. Found evidence of water in drain pan, ran unit. Unit has suds build up without any soap in it, likely unit over sudsing and running around door. Running a cycle on unit to clean suds, advised cx to use unit and if it happens check unit for suds, if present to use less detergant or a different brand."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near North Myrtle Beach, SC 29582

Rolf K.

Job Details: 02/10/2023

"Cx complains display intermittently going in and out. Found 3 bad boards. Ordering electric control, microwave cntrl board and a control panel.; ordrng 1 W11545876 (cntrl electric) and 1 W11192682 (microwave board) and 1 W11040881 (cntrl panel stainless)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C4EYY03

Near Alexandria, VA 22301

Lloyd B.

Job Details: 02/10/2023

Cx complained of a slow dispense. Cx had filter housing to be installed Installed part and tested and the unit dispenses with pressure. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 02/10/2023

Customers complaint is unit going out of balance of every load. Found the spin basket is wobbling back and forth on the shaft. Also belt making noise during agitation and spin. NTO parts.; ordrng 1 W10752283 (washplate) and 1 W10752719 (spin basket) and 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11454734 (gearcase)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRZ02

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/10/2023

"came out to replace parts on unit disasembled and replace control , made sure control was properly programed . waited for compressor to kick on and unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB01

Near Pawleys Island, SC 29585

Jason T.

Job Details: 02/10/2023

"Cx complaint, no ice productiuon, found icemaker stuck in harvest in harvest mode, verified vac at the harness. Installed icemker from van stock, verified fill-harvest, set unit to an 8hr defrost cycle, verified proper air flow, cooling-freezing...working as designed.; ordrng 1 WPW10300024 (icemaker JT VS) and 1 LOOK (LOOK), used 1 WPW10300024 (ICEMAKER) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Norfolk, VA 23518

Carl A.

Job Details: 02/10/2023

eplaced all parts tested unti works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Lititz, PA 17543

Cody H.

Job Details: 02/10/2023

"Was able to replace LED modules per service pointer, top LEDs and FC LED still not lit. No power to any of the lights in this series. Ordering LED inverter-box for return visit. Office to schedule return visit when all parts arrive; ordrng 1 W11368839 (LED inverter)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Virginia Beach, VA 23454

Branden R.

Job Details: 02/10/2023

"came out to replace parts on unit , disasembled and replace all parts needed tested unit and all major compnets are running as designed ."

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