Service History 680 - VIA Appliance

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Toano, VA 23168

Lucas R.

Job Details: 02/22/2023

"unable to locate address, called cx left message, called office spoke with KB advised correct address 7185 little creek dam rd. cx complaint loweroven not heating, checked unit hot upon arrival, unable to pull, found f1e1 lower oven rely board failure, unit in corner making dolly unusable. 2 techs needed for repair.; ordrng 1 look (look) and 1 W11598200 (acu lower)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 02/22/2023

"cx complaint unit not starting cycle, checked unit found f5e3 latch code, verrified mechanical failure in latch, replaced latch, calibrated, tested, unit working as designed.; ordrng 1 W11513248 (latch lr/vs), used 1 W11513248 (latch lr/vs) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 02/22/2023

"cx complaint of unit not starting ,confrimed error code of the F1, board failer ordering parts needed for repairs break down as follows1/WPW10111617,cntrl-elecser vice call break down as follows service call 90.00parts 176.79shipping15.00labor 110.00sub total 391.79tax 10.61grand total 402.40deposit 292.40cx owes 110.00 on return visit ; ordrng 1 WPW10111617 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Williamsburg, VA 23188

Lucas R.

Job Details: 02/22/2023

"cx complaint unit not heating, checked unit found open tco, verrified 240 vac to tco, replaced tco, tested, ventilation good, unit working as designed.; ordrng 1 279816 (thermal cut off lr/vs), used 1 279816 (tco lr/vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Norfolk, VA 23518

Justin W.

Job Details: 02/22/2023

"cx complaint squeeks during spin. checked unit to find squeeks coming from belt, motor, and cam. ordering parts needed to complete repair.; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (cam)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23462

Justin W.

Job Details: 02/22/2023

arrived to find door not aligned up. realigned doors with help of cx. loosened hinges had cx pull doors inward till gap was within acceptable range. found new complaint is filter housing wont eject filter. ordering filter housing to complete repair.; ordrng 1 W11162042 (filter housing)

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Myrtle Beach, SC 29572

Rolf K.

Job Details: 02/22/2023

Cx complains right rear burner clicking. Replaced switch harness did not fix problem. Ordering igniter and another spark module; ordrng 1 WPW10475149 (spark module) and 1 W11507532 (IGNTR-SURF)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/22/2023

"Cx complains that the rf burner not working properly, the single burner is bad, also the oven takes long time to heat up, isnpected unit, power cks ok,240vac, terminal block connection cks ok. the rf burner coil is bad, replaced element, unit tested and burner works fine. now i remove the back cover to check the bake element, cks ok. no power from main board, order cntrl elec.. also order the bake element just in case; ordrng 1 w11594271 (cntrl elec) and 1 w11447783 (bake element)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 02/22/2023

"Repalced aprts, unit tested and still not working, i ran test mode error f7e7 motor unable to reach target.power cks ok. 120vac, order main baord; ordrng 1 w11419171 (cntrl elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ03

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/22/2023

"customer stated tha the unit ff section isnt holding temps.. fnd heavy frost around the base of the ff evap, tested the fan and it tests good.. tested the ff evap thermister and fnd it out of range. its showing 50 at the ff evap and 30 in the cavity... unit will need the ff evap cover...; ordrng 1 w11395639 (ff evap cover)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/22/2023

"customer stated that the unit is squeeking during spin cycles. tested in diag and fnd when the unit was on high spin it would make a sound.. this will get louder with clothing... fnd no mechanical issues, and the unit moves from agitation to spin with no issues... will replace the shocks and basket; ordrng 1 w11178227 (basket assy) and 1 w11400156 (suspension rods)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Williamsport, MD 21795

Ken M.

Job Details: 02/22/2023

"Customer complaint is that the unit is not draining properly. Found no standing water in the unit on arrival. Checked for stored error codes and found F8E1. Ran test cycle and the unit is not filling properly. Individual valves tested and the cold valve is not filling, unit needs new valves.; ordrng 1 W11210463 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Virginia Beach, VA 23454

Carl A.

Job Details: 02/22/2023

"cx complaint of unit making noise checked unit t ofind noise coming from two areas found that the splutch had fallen of drive shaft and water valves have an interla blockage replaced both parts from truck stock tested and calibrarted unit works as designed; ordrng 1 W10721967 (drive pulley CA / VS) and 1 W11210459 (Water Inlet Valve CA / VS), used 1 W10721967 (drive pulley CA / VS), and 1 W11210459 (Water Inlet Valve CA / VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Gerrardstown, WV 25420

Ken M.

Job Details: 02/22/2023

"Customer complaint is that the unit runs noisy and intermittantly does not produce ice or dispense water. Unit is currently running normally. Inspection of the ice maker found that when the ice maker is filling, some water is running down the back wall. Ordering fill tube. Suspect that the customer is dealing with intermittant issues of the reservoir freezing, ordering control to address issue. Unit is currently not making any unusual noises. Inspection of the evaporator fan motor found ice pooled in the left side, preventing the fan from turning. Ice cleared and ice maker turned off until fill tube can be replaced.; ordrng 1 W11546690 (control) and 1 W11645360 (water chute)"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Columbia, VA 23038

Thomas B.

Job Details: 02/22/2023

"Cx complaint unit is not working properly inspected unit found ice bin coupler has snapped apart ordering the ice bin, chute and accessories.; ordrng 1 W11573761 (Chute) and 1 W10852956 (spring) and 1 WPW10258544 (shaft) and 1 WP2220458 (coupling) and 1 W11347840 (Ice bin)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/22/2023

"cx complaint no cool, checked unit, come to find brown wire not seated to heater, reseated and secured connection until return visit, cleared frost build with steamer. ordering harness to complete repair. verified unit has proper acu; ordrng 1 W11545823 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/22/2023

"cx complaint doesn't fill with water the washer does have power but doesn't fill with water, checked unit and found f5e2tested unit and found at J6-7 and J18-3voltage is 1VDC unit will need main control per service matters also lidlock just incase for repair . checked gearcase and everything under unit checked good and ohmed out good .; ordrng 1 W11130238 (control)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Norfolk, VA 23504

Justin W.

Job Details: 02/22/2023

"cx complaint terminal block burn smell. confirmed called safety spoke Sasha documented finding. replaced terminal and repaired black wire using kit from v/s. unable to test due to damaged power cable. advised cx if unit not working after cord is replaced to call back. cx agreed; ordrng 1 279320 (terminal kit jw vs), used 1 279320 (term kit jw vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bowie, MD 20716

Shane B.

Job Details: 02/22/2023

"cx complaint is the unit not powering. unit is a floo rmodel at bray and scarf and has never been sold, still new. employee plugged unit in to demo it and it would not power on. confiremd complaint. plugged unit in, lid latch locked, unlcoked but would do nothing else. will not enter diagnostic mode. i found control is getting 125vac. LEDs on control and UI are flahsing. UI is getting 12vdc but will not respond. unit will need a new console. ordering part. schedule when available; ordrng 1 W11478526 (user interface)"

We serviced a

JENN-AIR COOKTOP

Model JGC7636BS01

Near Potomac, MD 20854

Julian H.

Job Details: 02/22/2023

CX complaint about unit not working properly on RF burner it will spark when is lite tested confirmed issue feedback from ignitor not getting there also found a delay on spark from LF & RR ordering ignitors; ordrng 1 W10617809 (igntr-surf LF) and 1 W10623868 (igntr-surf RR) and 1 W10617810 (igntr-surf RF)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Richmond, VA 23223

Chris B.

Job Details: 02/22/2023

cx comp unit cook top lf elm stick on high insp unit conf cx comp found switches to have good amount of darkining in contacts ordering infite switches to fix issue; ordrng 1 WPW10434452 (lf switch) and 2 3148951 (rear switch)s and 1 3148954 (rf switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703hps04

Near Aldie, VA 20105

Daniel J.

Job Details: 02/22/2023

fridge side by side no ice and no water when depressed can hear valve no water in icemaker no water being dispensed ordering fan scroll gasket and inlet and dual valve; ordrng 1 W11512399 (inlet valve) and 1 WPW10341320 (dual valve) and 1 W10387387 (gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/22/2023

noise when opening and closing fridge doors test three and hear motor from damper opening and closing ordering damper/coontrol 10 in stock; ordrng 1 wpw10479155 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/22/2023

got here at 355 they are leving for the day resch; saved tckt

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hampstead, MD 21074

Justin S.

Job Details: 02/22/2023

"replaced the bulkhead moisture sensor screen and secondary screen. used silicone to seal the screen to the bulkhead. tested and the unit is spinning blowing and heating good.; ordrng 1 8201711 (adhesive (js vs)), used 1 8201711 (silicone (js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Manassas, VA 20110

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then jumped the Ice Maker from T & H . Ice maker is stuck in the Heating position. I then checked the Power from L & N. I'm getting 123.5 Volts. Unit will need an Ice Maker. ; ordrng 1 W10884390 (Whirlpool Refrigerator Ice Maker Assembly)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Martinsburg, WV 25401

Ezra M.

Job Details: 02/22/2023

latches on door broke. ordering door.; ordrng 1 W11173823 (doormv)

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Martinsburg, WV 25401

Ezra M.

Job Details: 02/22/2023

"Found problem with stator and tub. ordering stator, rotor, and tub.; ordrng 1 W11460604 (Tub) and 1 W11354541 (Stator, Motor) and 1 W11314361 (rotor) and 2 W11557803 (screws, stator)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Winchester, VA 22603

Ezra M.

Job Details: 02/22/2023

"Found latch is working properly but lid is misalign. ordering lid and right hinge.; ordrng 1 W11551376 (Hinge, Lid (right)) and 1 W11470212 (Assembly, Lid)"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Charlottesville, VA 22901

Eric F.

Job Details: 02/22/2023

"Installed parts, tested unit, unit working as designed. Only inner door panel needed, refunding for panel.; ordrng 1 look"

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Woodstock, VA 22664

Ezra M.

Job Details: 02/22/2023

Found timer working properly and unit is heating.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 02/22/2023

"Cx complaint is that the bake element is not heating up and the unit had an F6E1 displayed, also the RF burner is making noises at the switch when being used. Upon arrival I verified the error. i then removed the rear cover and found that the control has eveidence of a thermal event. I also found that the RF infinite switch also has evidence of the switch having a thermal event. i am ordering the switch and control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11546066 (Control) and 1 WP3149400 (Infinite Switch RF)"

We serviced a

WHIRLPOOL DRYER

Model MEDB400VQ0

Near Arlington, VA 22207

Jason A.

Job Details: 02/22/2023

CX compliant DRYER above generating heat but not drying clothes. happened before about 2 yrs ago. FOUND blower belt fell off pulley and pulley separated from shaft. Used red locktite to secure pulley & reset belt to blower. Both belts are in good condition. Test unit heats & some airflow from vent exit. Squealing from blower housing. Part NLA > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Georgetown, SC 29440

Jason T.

Job Details: 02/22/2023

"Cx complaint, ice not dispensing cubed-crushed ice, found warm air migrating in the ice chute causing the ice to freeze, also ice bucket auger not allowing the ice to dispense properly. Advised cx parts on order, direct ship to his house, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10353552 (separator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/22/2023

Door replaced and heat applied to gasket to close gaps. Unit is working properly. Old door to be picked up tomorrow for disposal.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Myrtle Beach, SC

Paul F.

Job Details: 02/22/2023

One of the parts were sent to the office and not the customers house. NTO gas regulator to the customers house.; ordrng 1 W11370883 (gas regulator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chesapeake, VA 23322

Austin D.

Job Details: 02/22/2023

repladced the damper motor. was asked to document with the manufacturer since this issue has happened once before. documented with techline.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PLYW5

Near York, PA 17406

Drew B.

Job Details: 02/22/2023

cx complaint that unit is not washing or draining well and the spray arms seem 8/2 the incoming watwr seems okay the pump is deftinley weak and found the unit to have soap door dispencer issues when popping the unit to open up... i found the unit to need all the required parts for full repair. and call when in and approved to return. . unit under the ahs; ordrng 1 WPW10482480 (sump) and 1 8269144A (hose) and 1 WPW10491331 (lower arm) and 1 WPW10340741 (Manifold) and 1 WPW10498900 (upper arm) and 1 WPW10195175 (dispencer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 02/22/2023

came out to resovle the issue with the unit. disassembled the unit as needed. repalced the compressor and drier. added r600 to teh system. pressure was at -3 and amp draw was .9. unit is good to go. left ice maker on per managers request.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Sinking Spring, PA 19608

Drew B.

Job Details: 02/22/2023

"cx complaint that unit is not spinning i foudn when tyesting the unit has stripped tranmsisson teeth through the agitator, and when attwmpting to remove agitator and can not.. this now will require a 2 tech tub job for complete safe succesfuly repair. cx will call when parts arrive if approved to return .; ordrng 1 LOOKL (LOOK) and 2 2TECH (2 TECH)s and 1 W11454734 (tranmssion) and 1 WPW10006384 (belt) and 1 W10721967 (pulley) and 1 W10752719 (spin basket) and 1 W11550891 (agitator) and 1 W10752187 (bolt) and 1 W11219115 (outter tub) and 1 WP8533928 (screw) and 1 WPW10215093 (filter guard)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 02/22/2023

Removed and replaced the led light modules tested for proper use unit now functions Normally

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fayetteville, PA 17222

Andrew S.

Job Details: 02/22/2023

Cx complaint is that the unit is not heating. Upon arrival I found that the unit is spinning but no heat is present. I verified the the incoming voltage was correct. I then removed the rear cover and tested the element and it is reading 10.4 ohms. Then I tested the TCO and found that it is reading OL. I am ordering the TCO. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 279816 (TCO)

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Rockville, VA 23146

Thomas B.

Job Details: 02/22/2023

Cx complaint unit is not working properly inspected unit found idler squealing removed and replaced charged 273.36 cx paid by card

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Biglerville, PA 17307

Andrew S.

Job Details: 02/22/2023

Per previous tech I was able to access and replace the capacitor. I then tested the unit and found that when it went into the agitation the lid latch failed to latch. I am ordering the control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11513246 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Richmond, VA 23223

Chris B.

Job Details: 02/22/2023

spoke with cx sated unit is located in texas out of sewrvice area

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hanover, PA 17331

Bernard M.

Job Details: 02/22/2023

"Cx complaint unit wouldn't complete cycles or drain. Entered diag and found error code F9E1 drain fault. Removed remaining water from unit and replaced pump using pre-id parts. Ran test and unit filled but didn't drain and finish test cycle.Found the wires loose to connection on pump. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11643701 (lower harness) and 1 W11395618 (capacitor) and 1 W11283592 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hampton, VA 23666

Lucas R.

Job Details: 02/22/2023

"replaced control and actuator, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 02/22/2023

CX complaint is that the unit is not always draining. Upon arrival I found that the unit had not drained at the end of the last cycle. I ran the manual drain mode and the pump came on and evacuated the water quickly. I then entered diag and found that it filled and sprayed and drained. However when draining in the diag cycle the pump was barely moving any water. I let the cycle finish and then ran the manual drain and the pump turned on and drained quickly. I found that the unit is draining slowly in the cycles but quickly in the manual cycle. I am ordering the control. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11305296 (Control)

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 02/22/2023

cx cancelled at door as was under the impression that parts were covered seen no conceesion for parts and labor

We serviced a

WHIRLPOOL WASHER

Model WED4815EW

Near Norfolk, VA 23502

Austin D.

Job Details: 02/22/2023

"cx complaint the unit is not able to hook up to a power cord. checked the unit and found that the screw on the terminal block was stripped so it could not be removed. removed whole terminal block. installed new terminal block, wires, and screws. oncd done i tested all safetys and found an open tco. replaced tco. unit is good to go. ordering parts for vs.; ordrng 1 279318 (terminal wire set) and 1 279393 (screw ar vs) and 1 WP3397659 (block-term ar vs) and 1 W10900067 (cutoff-tml ar vs), used 1 W10900067 (TCO ar vs), 1 279318 (terminal wire set ar vs), 1 279393 (screw ar vs), and 1 WP3397659 (terminal block ar vs) from stock"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Virginia Beach, VA 23452

Carl A.

Job Details: 02/22/2023

replaced parts needed for repairs tested unit works as deisnged

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Myrtle Beach, SC 29572

Rolf K.

Job Details: 02/22/2023

Cx states drawer not working right. Clipped drawer back into rail. Cx states icemaker not working. Found error codes for icemaker. Ordering new icemaker. 1 W11579560; ordrng 1 W11579560 (fridge icemaker)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Norfolk, VA 23551

Justin W.

Job Details: 02/22/2023

cx complaint unit not drying. confirmed pop. uploaded pic. confirmed complaint. checked unit to find duct work needs shortening and cleaning. also found loose connector on element. reseated and tested unit heating. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Washington, DC 20007

Dustin F.

Job Details: 02/22/2023

"Replaced fan motor and blade, Upon entry of the freezer i found the air tower and plenum broken. causing an airgap. ordering new air tower for evap and diffuser cover to complete repair. tested unit, other then air tower issue unit working as intended.; ordrng 1 W11199204 (diffuser) and 1 W10813581 (air tower)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Hampton, VA 23669

Lucas R.

Job Details: 02/22/2023

"replaced harness, tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Winchester, VA 22601

Ezra M.

Job Details: 02/22/2023

Ordering door glass.; ordrng 1 WPW10409946 (glass-door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Chesapeake, VA 23322

Branden R.

Job Details: 02/22/2023

"came out to replace parts on unit disasembled and replace seperater on unit , tested and it will not hold small amount of water before dripping . all major componets checked good and units running as designed ."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 02/22/2023

Found some parts were ordered wrong. THe mag thermostat was ordered not the cavity thermostat also the UI has error codes and the UI also was not ordered. Customer states sometimes the UI doesnt react to her touch at all. NTO parts.; ordrng 1 W11568584 (cavity thermostat) and 1 W11600321 (UI panel)

We serviced a

WHIRLPOOL WASHER

Model WED5050LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 02/22/2023

"cx complaint leg not seating, checked unit found lf leveling foot not seating to cabinet, adjusted cabinet with pliers to allow leg to seat, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near York, PA 17403

Sal R.

Job Details: 02/22/2023

"CX complaint is that ice will not dispence from the door. I found that the unit will need 1 auger motor(W10822606), 1 coupler (W11228132), and 1 icebin(W10910401) due to the IB teeth being ground down. Once the contract is apporved, please have somone form the office call to seta return date.; ordrng 1 W10822606 (auger motor) and 1 W11228132 (coupler) and 1 W10910401 (icebin)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near West Point, VA 23181

Orbie

Job Details: 02/22/2023

replaced dispenser. tested unit. working as designed

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Franklin, VA 23851

Zachery R.

Job Details: 02/22/2023

"cx complaint unit not completing cycles, checked unit. unit displaying f8e1 and f7e5, cleared codes, come to find defective cold water valve, also oil leaking from bearing onto clutch, ordering all parts needed to complete repair.; ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W11210463 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Salisbury, MD 21801

Frederick R.

Job Details: 02/22/2023

"Per WPTL I arrived at CX house and pushed to reset button on ice maker 5 times. All with no response. Called WPTL and spoke to Travis. Checked voltage at power coming in to IM blk/wht and got 123.8vac. Plugged in IM and tested and it harvested in test mode.. Found CX had FC packed all the way back to evap panel and then found temp settings on the warmest setting. Adjusted temps and had CX clear out FC . Travis told me to have CX call Customer care with SR#.. If CX calls back or WP reorder ice maker per WPTL, Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/22/2023

"Customer complaint is that the unit is not dispensing properly and is running noisy. Found the ice chute gasket was out of position. Gasket reseated. Ice bin pulled and found what looked like ground up plastic on the edges of the bin. Found that the back of the ice auger is no longer sitting flush with the rest of the bin. Ordering ice bin. Ice maker had just run before I got here, so could not cycle it. There was no evidence that the ice maker has been leaking or is damaged. Noise was from customer's floor, walking across it caused the unit buzz then stop.; ordrng 1 W11185686 (ice-contnr)"

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055YEM02

Near Baltimore, MD 21230

Neil H.

Job Details: 02/22/2023

ARRIVED AND THEY SAID THEY CANCELLED APPT.

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Ephrata, PA 17522

Drew B.

Job Details: 02/22/2023

cx complaint that unit is not heating up all the way properly. and when arrived i removed bottom cover to find a completley blown bake element .. will need W10779716 in stock and schd for the 27th and cx is paid in full via CC. on 232nd; ordrng 1 W10779716 (bake element 100@trb)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/22/2023

Installed led module.Fixed problem. No other issues. Operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/22/2023

"customer stated that the unit wouldnt drain, and would not start a ccycle.. verified issue, fnd an error 9-1 no drain.. fnd lower harness faulty and the junction... the unit will need the lower harness assy...; ordrng 1 w11643701 (harness)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Virginia Beach, VA 23462

Justin W.

Job Details: 02/22/2023

cx complaint slight thumping sound. heard sound but it was with in tolerance. rollers checked good and tub checked good. advised cx to call us back if it gets worse. cx agreed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, VA 23464

Branden R.

Job Details: 02/22/2023

"cx complaint grinding sound , checked unit and found all major componets running as designed found when unit starts to spin grinding noise comes from gearcase when testing . disasembled and found oil coming from bearing in gearcase . ordering full gearcase for repair . ( LOOK LOOK ); ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W11428524 (cap) and 1 W10721967 (drive pully) and 1 285565 (Agitator) and 1 LOOKLOOK (LOOK LOOK)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Williamsburg, VA 23185

Orbie

Job Details: 02/22/2023

"cx complaint unit not opening. found faulty latch, repaired latch and verified unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC200XW2

Near Portsmouth, VA 23703

Justin W.

Job Details: 02/22/2023

cx complaint unit off balance. checked unit to find error code f0e5. found weak suspension. checked to find no oil on gearcase. ordering suspension to complete repair. scheduled cx for 2/27/23.; ordrng 1 W10780048 (suspension)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/22/2023

CUstomers complaint is unit leaking. Found one of the plastic nuts was missing that holds the heater to the tank. Found heater was also broken. Installed new heater from truck stock. All check ok.; used 1 w11537778 (heater VS/PF) from stock

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Harrisburg, PA 17110

Cody H.

Job Details: 02/22/2023

"CX complains unit door latch had failed and the door will no longer stay closed. Confirmed door latch and striker had failed and will need replaced. Ordering parts to be used on return visit, office to reach out to CX to reschedule when all parts arrive.; ordrng 1 W11316250 (door latch) and 1 W11316914 (door latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Frankford, DE 19945

Michael E.

Job Details: 02/22/2023

"Replaced ice bin as per previous diagnosis, Tested unit and it is now working properly. Job isw complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Bethany Beach, DE

Michael E.

Job Details: 02/22/2023

"CX complaint: FC door scratches. Inspected and verified complaint. Documented this in pics. Previous diagnosis parts did not get sent so i am ordering those again as well. Orderingh FC door, inlet valve and filter housing.n Cannot reschedule due to SO part; ordrng 1 WPW10279866 (dual valve) and 1 W10844267 (housing) and 1 LW10858419 (dor-fip)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS00

Near Virginia Beach, VA 23456

Carl A.

Job Details: 02/22/2023

"cx complaint of unit displaying F6E8 displayed checked unit to find unit has mulitp problems with unit ,cx deciced that not to move forward with repiars as they are goinf to buy new one.cx didnt want EST at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Elizabethtown, PA 17022

Drew B.

Job Details: 02/22/2023

"cx complaint that unit is still making noise and also at times will thaw in the fc and freeze up again and the rc section at times doesnt cool to cx expections.. they arent sure in their words if its thawing or freezing... checked connection no obvious leak present and all fans and compressor runnning.. and also checked evap frost pattern had what appears about full frost pattern stuck coupling in fc and had around 22 degrees. low side -7/8 on running.. called TL spoke to robert recommeneded two data readers for rc nd fc section to monitior amp draw 0.88 good on red in withimn spec on low side per tl good range... wants logger....cx is calling wp customer service and im instructing the nezt steps per wpTL i ha e to do what they say, unforuntantlely...; ordrng 2 datalogger (data logger see ma)s and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS04

Near Virginia Beach, VA 23464

Branden R.

Job Details: 02/22/2023

"came out to replace parts on unit , uninstalled and disasembled replaced all parts needed for repair . tested unit and all major componets checked good . unplugged unit and let it reset after replacing ice maker . plugged unit back in and reinstalled and tested unit and unit no longer maker noise cx was explaining unit is running as designed advised cx to wait 24 hours for ice to drop and 72 for a fullbin."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH1

Near Washington, DC 20007

Dustin F.

Job Details: 02/22/2023

"Replaced lower Spray arm, When i tested the spray arm would not stay locked to sump. inspected sump and found where the spray arm locks in is stripped. Tried to get the arm to lock MULTIPLE times. Reordering sump and spray arm to be replaced at the same time. took pic of sump stripped.; ordrng 1 W10860176 (lower spray arm ( Reorder)) and 1 W10861526 (Pump and motor (Reorder))"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Gainesville, VA 20155

Daniel J.

Job Details: 02/22/2023

per notes installed tub ring wash basket and suspension rods ***look look** customer has cabinet and wash basket that need to be picked up ran clibration cycle and diag sounds normal ***look look** customer has cabinet and wash basket that need to be picked

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Williamsburg, VA 23185

Orbie

Job Details: 02/22/2023

"cx complaint unit not making sufficient ice in freezer section intermittently. checked unit temps, FC 3*F. Icemaker going through harvest as nromal. ordering icemaker to be sure. leveled unit as well.; ordrng 1 W11578780 (icemaker freezer)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near ,

Eric W.

Job Details: 02/22/2023

cx complnat of unit not working inspected unit found drain pump just running unpluged the unit and rest control and tested unit unit now working propelry

We serviced a

KITCHENAID RANGE

Model KCGS956ESS02

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 02/22/2023

"arrived to install ordered parts. found unit is siliconed to the countertop. showed cx and they said its ok to remove unit anyway. they contacted builder to have silcone removed and maybe replaced. installed all ordered parts. burner still will not ignite. cx also pointed out how discolored the burner heads are. unit is within 30days of purchase. ordering all burner heads and caps. center cap on the RF burner doesnt fit the same as other burners, it can be slide around a lot. no other cap fits any better on that burner head. ordering all burner heads and cap kit. schedule when available.; ordrng 1 WP8286815 (burnr-head) and 1 WP8286813 (burnr-head) and 1 WP8286814 (burnr-head) and 1 W10836409 (burnr-head) and 1 W10836474 (cap-burner) and 1 W10831828 (cap-burner)"

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Lancaster, PA 17602

Cody H.

Job Details: 02/21/2023

Was able to assist JL. See JL notes for details.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Sandston, VA 23150

Chris B.

Job Details: 02/21/2023

cx comp unit will not cycle insp unit conf cx comp unit will not and no errors are store found tub will move once then stop found splutch slipping and grinding unit will need splutch; ordrng 1 W10721967 (splutch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Newport News, VA 23602

Justin W.

Job Details: 02/21/2023

cx complaint dishes on top rack only not getting cleaned. checked to find no error codes. unit working in diagnostics. arms moving as designed. checked drain hose near osmosis loop to find not kinked at time of visit. water gets hot at sink within 5 seconds. called techline spoke to Liam advised no parts to replace at this time. unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Washington, DC 20002

Samuel R.

Job Details: 02/21/2023

cx complaint unit is isnt broiling.inspected unti and found low flame.checked orfice and found to be wrong orfice as it was 1oo and not 155 ordering burner assembly W10583216 0 tribles; ordrng 1 W10583216 (burner)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 02/21/2023

"cx complaint of unit making noise and displaying Fl error code,ran unit through diag to find the follwing error codes,F0E2,F8E1,F5E2,ran unit iindag to find that the noise coming from water valves and vales failing internal unit will need both vales break down as follows 1/w11316255 Hot water valve,1/W11316256 Cold Inlet Valve,service call break down as follows service call 120.00parts 230.76shipping 15.00labor 110.00sub total 475.76tax 13.85grand total 489.61deposit 120.00cx will call back if moving forward with repairs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 02/21/2023

unit needs new dual valve to correct issue .; ordrng 1 wpw10279866 (valve -dual)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Harrisburg, PA 17104

Fred G.

Job Details: 02/21/2023

cx complaint unit is not cooling in the RC. inspected unit and found frost on outside of evap cover. removed control and found unit falls under Technical Service Pointer #: W11642483 Rev C. replaced control and defrosted evap. found evap harness was connected and found when replacing the control the new control now allows heater to come on. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 02/21/2023

"Units door falling, needs new bushings to prevent door from falling to fast .; ordrng 2 WP8268990 (bushing)s"

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Lancaster, PA 17602

Justin L.

Job Details: 02/21/2023

cAs per previous tech and with the assistance of CH was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Ruther Glen, VA 22546

Tanner B.

Job Details: 02/21/2023

units wire harness is defective / not sending voltage to units IM .. unir needs new door; ordrng 1 W11465903 (lh fc door)

We serviced a

WHIRLPOOL DISHWASHER

Model GU2451XTSS2

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 02/21/2023

"Cx complaint unit not cycling. Was able to access unit and ran diagnostic. Unit filled, pumped, drained and heated during test. No errors at time of visit cx will run unit and issue comes back they will call back in. As of now no further work needed"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 02/21/2023

"CX Concern the unit not responding intermittently and vibrating very loudly.. unit needs new rollers , idler and ui to correct noise and not responding .; ordrng 1 W11413566 (ui)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Towson, MD 21286

Shane M.

Job Details: 02/21/2023

"cx complaint the unit front door screws keep coming loose. can confirmed, tighten all screws. working properly."

We serviced a

JENN-AIR COOKTOP

Model JEC9536ADS

Near Freeland, MD 21053

Justin S.

Job Details: 02/21/2023

documented the cooktop is already cracked in multiple places. cx showed me the light for the right front burner is always on and says that burner is only cooking on high. confirmed the burner does not switch off. there are blackened connections at the right front burner connectors. the unit needs the right front burner and the switch. the burner is nla; ordrng 1 W10823734 (switch-inf(229.44)) and 1 nla (burner)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Arlington, VA 22207

Eric W.

Job Details: 02/21/2023

installednew sump and tested unit no more noise

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near South Mills, NC 27976

Austin D.

Job Details: 02/21/2023

cx complaint the unit is stating out of balance of normal size loads. checked unit and heard abnormal noises from the gearcase; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W10902814 (washplate)

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