We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Toano, VA 23168
Lucas R.
Job Details: 02/22/2023
"unable to locate address, called cx left message, called office spoke with KB advised correct address 7185 little creek dam rd. cx complaint loweroven not heating, checked unit hot upon arrival, unable to pull, found f1e1 lower oven rely board failure, unit in corner making dolly unusable. 2 techs needed for repair.; ordrng 1 look (look) and 1 W11598200 (acu lower)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 02/22/2023
"cx complaint unit not starting cycle, checked unit found f5e3 latch code, verrified mechanical failure in latch, replaced latch, calibrated, tested, unit working as designed.; ordrng 1 W11513248 (latch lr/vs), used 1 W11513248 (latch lr/vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Virginia Beach, VA 23456
Carl A.
Job Details: 02/22/2023
"cx complaint of unit not starting ,confrimed error code of the F1, board failer ordering parts needed for repairs break down as follows1/WPW10111617,cntrl-elecser vice call break down as follows service call 90.00parts 176.79shipping15.00labor 110.00sub total 391.79tax 10.61grand total 402.40deposit 292.40cx owes 110.00 on return visit ; ordrng 1 WPW10111617 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Williamsburg, VA 23188
Lucas R.
Job Details: 02/22/2023
"cx complaint unit not heating, checked unit found open tco, verrified 240 vac to tco, replaced tco, tested, ventilation good, unit working as designed.; ordrng 1 279816 (thermal cut off lr/vs), used 1 279816 (tco lr/vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Norfolk, VA 23518
Justin W.
Job Details: 02/22/2023
"cx complaint squeeks during spin. checked unit to find squeeks coming from belt, motor, and cam. ordering parts needed to complete repair.; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23462
Justin W.
Job Details: 02/22/2023
arrived to find door not aligned up. realigned doors with help of cx. loosened hinges had cx pull doors inward till gap was within acceptable range. found new complaint is filter housing wont eject filter. ordering filter housing to complete repair.; ordrng 1 W11162042 (filter housing)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Myrtle Beach, SC 29572
Rolf K.
Job Details: 02/22/2023
Cx complains right rear burner clicking. Replaced switch harness did not fix problem. Ordering igniter and another spark module; ordrng 1 WPW10475149 (spark module) and 1 W11507532 (IGNTR-SURF)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/22/2023
"Cx complains that the rf burner not working properly, the single burner is bad, also the oven takes long time to heat up, isnpected unit, power cks ok,240vac, terminal block connection cks ok. the rf burner coil is bad, replaced element, unit tested and burner works fine. now i remove the back cover to check the bake element, cks ok. no power from main board, order cntrl elec.. also order the bake element just in case; ordrng 1 w11594271 (cntrl elec) and 1 w11447783 (bake element)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 02/22/2023
"Repalced aprts, unit tested and still not working, i ran test mode error f7e7 motor unable to reach target.power cks ok. 120vac, order main baord; ordrng 1 w11419171 (cntrl elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ03
Near Leesburg, VA 20176
Ricky E.
Job Details: 02/22/2023
"customer stated tha the unit ff section isnt holding temps.. fnd heavy frost around the base of the ff evap, tested the fan and it tests good.. tested the ff evap thermister and fnd it out of range. its showing 50 at the ff evap and 30 in the cavity... unit will need the ff evap cover...; ordrng 1 w11395639 (ff evap cover)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Leesburg, VA 20176
Ricky E.
Job Details: 02/22/2023
"customer stated that the unit is squeeking during spin cycles. tested in diag and fnd when the unit was on high spin it would make a sound.. this will get louder with clothing... fnd no mechanical issues, and the unit moves from agitation to spin with no issues... will replace the shocks and basket; ordrng 1 w11178227 (basket assy) and 1 w11400156 (suspension rods)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Williamsport, MD 21795
Ken M.
Job Details: 02/22/2023
"Customer complaint is that the unit is not draining properly. Found no standing water in the unit on arrival. Checked for stored error codes and found F8E1. Ran test cycle and the unit is not filling properly. Individual valves tested and the cold valve is not filling, unit needs new valves.; ordrng 1 W11210463 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Virginia Beach, VA 23454
Carl A.
Job Details: 02/22/2023
"cx complaint of unit making noise checked unit t ofind noise coming from two areas found that the splutch had fallen of drive shaft and water valves have an interla blockage replaced both parts from truck stock tested and calibrarted unit works as designed; ordrng 1 W10721967 (drive pulley CA / VS) and 1 W11210459 (Water Inlet Valve CA / VS), used 1 W10721967 (drive pulley CA / VS), and 1 W11210459 (Water Inlet Valve CA / VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Gerrardstown, WV 25420
Ken M.
Job Details: 02/22/2023
"Customer complaint is that the unit runs noisy and intermittantly does not produce ice or dispense water. Unit is currently running normally. Inspection of the ice maker found that when the ice maker is filling, some water is running down the back wall. Ordering fill tube. Suspect that the customer is dealing with intermittant issues of the reservoir freezing, ordering control to address issue. Unit is currently not making any unusual noises. Inspection of the evaporator fan motor found ice pooled in the left side, preventing the fan from turning. Ice cleared and ice maker turned off until fill tube can be replaced.; ordrng 1 W11546690 (control) and 1 W11645360 (water chute)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Columbia, VA 23038
Thomas B.
Job Details: 02/22/2023
"Cx complaint unit is not working properly inspected unit found ice bin coupler has snapped apart ordering the ice bin, chute and accessories.; ordrng 1 W11573761 (Chute) and 1 W10852956 (spring) and 1 WPW10258544 (shaft) and 1 WP2220458 (coupling) and 1 W11347840 (Ice bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/22/2023
"cx complaint no cool, checked unit, come to find brown wire not seated to heater, reseated and secured connection until return visit, cleared frost build with steamer. ordering harness to complete repair. verified unit has proper acu; ordrng 1 W11545823 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Virginia Beach, VA 23456
Branden R.
Job Details: 02/22/2023
"cx complaint doesn't fill with water the washer does have power but doesn't fill with water, checked unit and found f5e2tested unit and found at J6-7 and J18-3voltage is 1VDC unit will need main control per service matters also lidlock just incase for repair . checked gearcase and everything under unit checked good and ohmed out good .; ordrng 1 W11130238 (control)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Norfolk, VA 23504
Justin W.
Job Details: 02/22/2023
"cx complaint terminal block burn smell. confirmed called safety spoke Sasha documented finding. replaced terminal and repaired black wire using kit from v/s. unable to test due to damaged power cable. advised cx if unit not working after cord is replaced to call back. cx agreed; ordrng 1 279320 (terminal kit jw vs), used 1 279320 (term kit jw vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bowie, MD 20716
Shane B.
Job Details: 02/22/2023
"cx complaint is the unit not powering. unit is a floo rmodel at bray and scarf and has never been sold, still new. employee plugged unit in to demo it and it would not power on. confiremd complaint. plugged unit in, lid latch locked, unlcoked but would do nothing else. will not enter diagnostic mode. i found control is getting 125vac. LEDs on control and UI are flahsing. UI is getting 12vdc but will not respond. unit will need a new console. ordering part. schedule when available; ordrng 1 W11478526 (user interface)"
We serviced a
JENN-AIR COOKTOP
Model JGC7636BS01
Near Potomac, MD 20854
Julian H.
Job Details: 02/22/2023
CX complaint about unit not working properly on RF burner it will spark when is lite tested confirmed issue feedback from ignitor not getting there also found a delay on spark from LF & RR ordering ignitors; ordrng 1 W10617809 (igntr-surf LF) and 1 W10623868 (igntr-surf RR) and 1 W10617810 (igntr-surf RF)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Richmond, VA 23223
Chris B.
Job Details: 02/22/2023
cx comp unit cook top lf elm stick on high insp unit conf cx comp found switches to have good amount of darkining in contacts ordering infite switches to fix issue; ordrng 1 WPW10434452 (lf switch) and 2 3148951 (rear switch)s and 1 3148954 (rf switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703hps04
Near Aldie, VA 20105
Daniel J.
Job Details: 02/22/2023
fridge side by side no ice and no water when depressed can hear valve no water in icemaker no water being dispensed ordering fan scroll gasket and inlet and dual valve; ordrng 1 W11512399 (inlet valve) and 1 WPW10341320 (dual valve) and 1 W10387387 (gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 02/22/2023
noise when opening and closing fridge doors test three and hear motor from damper opening and closing ordering damper/coontrol 10 in stock; ordrng 1 wpw10479155 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Waynesboro, VA 22980
Danny R.
Job Details: 02/22/2023
got here at 355 they are leving for the day resch; saved tckt
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Hampstead, MD 21074
Justin S.
Job Details: 02/22/2023
"replaced the bulkhead moisture sensor screen and secondary screen. used silicone to seal the screen to the bulkhead. tested and the unit is spinning blowing and heating good.; ordrng 1 8201711 (adhesive (js vs)), used 1 8201711 (silicone (js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Manassas, VA 20110
Demonte S.
Job Details: 02/22/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then jumped the Ice Maker from T & H . Ice maker is stuck in the Heating position. I then checked the Power from L & N. I'm getting 123.5 Volts. Unit will need an Ice Maker. ; ordrng 1 W10884390 (Whirlpool Refrigerator Ice Maker Assembly)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Martinsburg, WV 25401
Ezra M.
Job Details: 02/22/2023
latches on door broke. ordering door.; ordrng 1 W11173823 (doormv)
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Martinsburg, WV 25401
Ezra M.
Job Details: 02/22/2023
"Found problem with stator and tub. ordering stator, rotor, and tub.; ordrng 1 W11460604 (Tub) and 1 W11354541 (Stator, Motor) and 1 W11314361 (rotor) and 2 W11557803 (screws, stator)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Winchester, VA 22603
Ezra M.
Job Details: 02/22/2023
"Found latch is working properly but lid is misalign. ordering lid and right hinge.; ordrng 1 W11551376 (Hinge, Lid (right)) and 1 W11470212 (Assembly, Lid)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Charlottesville, VA 22901
Eric F.
Job Details: 02/22/2023
"Installed parts, tested unit, unit working as designed. Only inner door panel needed, refunding for panel.; ordrng 1 look"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Woodstock, VA 22664
Ezra M.
Job Details: 02/22/2023
Found timer working properly and unit is heating.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 02/22/2023
"Cx complaint is that the bake element is not heating up and the unit had an F6E1 displayed, also the RF burner is making noises at the switch when being used. Upon arrival I verified the error. i then removed the rear cover and found that the control has eveidence of a thermal event. I also found that the RF infinite switch also has evidence of the switch having a thermal event. i am ordering the switch and control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11546066 (Control) and 1 WP3149400 (Infinite Switch RF)"
We serviced a
WHIRLPOOL DRYER
Model MEDB400VQ0
Near Arlington, VA 22207
Jason A.
Job Details: 02/22/2023
CX compliant DRYER above generating heat but not drying clothes. happened before about 2 yrs ago. FOUND blower belt fell off pulley and pulley separated from shaft. Used red locktite to secure pulley & reset belt to blower. Both belts are in good condition. Test unit heats & some airflow from vent exit. Squealing from blower housing. Part NLA > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Georgetown, SC 29440
Jason T.
Job Details: 02/22/2023
"Cx complaint, ice not dispensing cubed-crushed ice, found warm air migrating in the ice chute causing the ice to freeze, also ice bucket auger not allowing the ice to dispense properly. Advised cx parts on order, direct ship to his house, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10353552 (separator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 02/22/2023
Door replaced and heat applied to gasket to close gaps. Unit is working properly. Old door to be picked up tomorrow for disposal.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Myrtle Beach, SC
Paul F.
Job Details: 02/22/2023
One of the parts were sent to the office and not the customers house. NTO gas regulator to the customers house.; ordrng 1 W11370883 (gas regulator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chesapeake, VA 23322
Austin D.
Job Details: 02/22/2023
repladced the damper motor. was asked to document with the manufacturer since this issue has happened once before. documented with techline.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PLYW5
Near York, PA 17406
Drew B.
Job Details: 02/22/2023
cx complaint that unit is not washing or draining well and the spray arms seem 8/2 the incoming watwr seems okay the pump is deftinley weak and found the unit to have soap door dispencer issues when popping the unit to open up... i found the unit to need all the required parts for full repair. and call when in and approved to return. . unit under the ahs; ordrng 1 WPW10482480 (sump) and 1 8269144A (hose) and 1 WPW10491331 (lower arm) and 1 WPW10340741 (Manifold) and 1 WPW10498900 (upper arm) and 1 WPW10195175 (dispencer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Austin D.
Job Details: 02/22/2023
came out to resovle the issue with the unit. disassembled the unit as needed. repalced the compressor and drier. added r600 to teh system. pressure was at -3 and amp draw was .9. unit is good to go. left ice maker on per managers request.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Sinking Spring, PA 19608
Drew B.
Job Details: 02/22/2023
"cx complaint that unit is not spinning i foudn when tyesting the unit has stripped tranmsisson teeth through the agitator, and when attwmpting to remove agitator and can not.. this now will require a 2 tech tub job for complete safe succesfuly repair. cx will call when parts arrive if approved to return .; ordrng 1 LOOKL (LOOK) and 2 2TECH (2 TECH)s and 1 W11454734 (tranmssion) and 1 WPW10006384 (belt) and 1 W10721967 (pulley) and 1 W10752719 (spin basket) and 1 W11550891 (agitator) and 1 W10752187 (bolt) and 1 W11219115 (outter tub) and 1 WP8533928 (screw) and 1 WPW10215093 (filter guard)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 02/22/2023
Removed and replaced the led light modules tested for proper use unit now functions Normally
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fayetteville, PA 17222
Andrew S.
Job Details: 02/22/2023
Cx complaint is that the unit is not heating. Upon arrival I found that the unit is spinning but no heat is present. I verified the the incoming voltage was correct. I then removed the rear cover and tested the element and it is reading 10.4 ohms. Then I tested the TCO and found that it is reading OL. I am ordering the TCO. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 279816 (TCO)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Rockville, VA 23146
Thomas B.
Job Details: 02/22/2023
Cx complaint unit is not working properly inspected unit found idler squealing removed and replaced charged 273.36 cx paid by card
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Biglerville, PA 17307
Andrew S.
Job Details: 02/22/2023
Per previous tech I was able to access and replace the capacitor. I then tested the unit and found that when it went into the agitation the lid latch failed to latch. I am ordering the control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11513246 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Richmond, VA 23223
Chris B.
Job Details: 02/22/2023
spoke with cx sated unit is located in texas out of sewrvice area
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Bernard M.
Job Details: 02/22/2023
"Cx complaint unit wouldn't complete cycles or drain. Entered diag and found error code F9E1 drain fault. Removed remaining water from unit and replaced pump using pre-id parts. Ran test and unit filled but didn't drain and finish test cycle.Found the wires loose to connection on pump. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11643701 (lower harness) and 1 W11395618 (capacitor) and 1 W11283592 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hampton, VA 23666
Lucas R.
Job Details: 02/22/2023
"replaced control and actuator, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 02/22/2023
CX complaint is that the unit is not always draining. Upon arrival I found that the unit had not drained at the end of the last cycle. I ran the manual drain mode and the pump came on and evacuated the water quickly. I then entered diag and found that it filled and sprayed and drained. However when draining in the diag cycle the pump was barely moving any water. I let the cycle finish and then ran the manual drain and the pump turned on and drained quickly. I found that the unit is draining slowly in the cycles but quickly in the manual cycle. I am ordering the control. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11305296 (Control)
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 02/22/2023
cx cancelled at door as was under the impression that parts were covered seen no conceesion for parts and labor
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Norfolk, VA 23502
Austin D.
Job Details: 02/22/2023
"cx complaint the unit is not able to hook up to a power cord. checked the unit and found that the screw on the terminal block was stripped so it could not be removed. removed whole terminal block. installed new terminal block, wires, and screws. oncd done i tested all safetys and found an open tco. replaced tco. unit is good to go. ordering parts for vs.; ordrng 1 279318 (terminal wire set) and 1 279393 (screw ar vs) and 1 WP3397659 (block-term ar vs) and 1 W10900067 (cutoff-tml ar vs), used 1 W10900067 (TCO ar vs), 1 279318 (terminal wire set ar vs), 1 279393 (screw ar vs), and 1 WP3397659 (terminal block ar vs) from stock"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Virginia Beach, VA 23452
Carl A.
Job Details: 02/22/2023
replaced parts needed for repairs tested unit works as deisnged
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Myrtle Beach, SC 29572
Rolf K.
Job Details: 02/22/2023
Cx states drawer not working right. Clipped drawer back into rail. Cx states icemaker not working. Found error codes for icemaker. Ordering new icemaker. 1 W11579560; ordrng 1 W11579560 (fridge icemaker)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Norfolk, VA 23551
Justin W.
Job Details: 02/22/2023
cx complaint unit not drying. confirmed pop. uploaded pic. confirmed complaint. checked unit to find duct work needs shortening and cleaning. also found loose connector on element. reseated and tested unit heating. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Washington, DC 20007
Dustin F.
Job Details: 02/22/2023
"Replaced fan motor and blade, Upon entry of the freezer i found the air tower and plenum broken. causing an airgap. ordering new air tower for evap and diffuser cover to complete repair. tested unit, other then air tower issue unit working as intended.; ordrng 1 W11199204 (diffuser) and 1 W10813581 (air tower)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Hampton, VA 23669
Lucas R.
Job Details: 02/22/2023
"replaced harness, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Winchester, VA 22601
Ezra M.
Job Details: 02/22/2023
Ordering door glass.; ordrng 1 WPW10409946 (glass-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesapeake, VA 23322
Branden R.
Job Details: 02/22/2023
"came out to replace parts on unit disasembled and replace seperater on unit , tested and it will not hold small amount of water before dripping . all major componets checked good and units running as designed ."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 02/22/2023
Found some parts were ordered wrong. THe mag thermostat was ordered not the cavity thermostat also the UI has error codes and the UI also was not ordered. Customer states sometimes the UI doesnt react to her touch at all. NTO parts.; ordrng 1 W11568584 (cavity thermostat) and 1 W11600321 (UI panel)
We serviced a
WHIRLPOOL WASHER
Model WED5050LW0
Near Hampton, VA 23666
Lucas R.
Job Details: 02/22/2023
"cx complaint leg not seating, checked unit found lf leveling foot not seating to cabinet, adjusted cabinet with pliers to allow leg to seat, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near York, PA 17403
Sal R.
Job Details: 02/22/2023
"CX complaint is that ice will not dispence from the door. I found that the unit will need 1 auger motor(W10822606), 1 coupler (W11228132), and 1 icebin(W10910401) due to the IB teeth being ground down. Once the contract is apporved, please have somone form the office call to seta return date.; ordrng 1 W10822606 (auger motor) and 1 W11228132 (coupler) and 1 W10910401 (icebin)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near West Point, VA 23181
Orbie
Job Details: 02/22/2023
replaced dispenser. tested unit. working as designed
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Franklin, VA 23851
Zachery R.
Job Details: 02/22/2023
"cx complaint unit not completing cycles, checked unit. unit displaying f8e1 and f7e5, cleared codes, come to find defective cold water valve, also oil leaking from bearing onto clutch, ordering all parts needed to complete repair.; ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W11210463 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Salisbury, MD 21801
Frederick R.
Job Details: 02/22/2023
"Per WPTL I arrived at CX house and pushed to reset button on ice maker 5 times. All with no response. Called WPTL and spoke to Travis. Checked voltage at power coming in to IM blk/wht and got 123.8vac. Plugged in IM and tested and it harvested in test mode.. Found CX had FC packed all the way back to evap panel and then found temp settings on the warmest setting. Adjusted temps and had CX clear out FC . Travis told me to have CX call Customer care with SR#.. If CX calls back or WP reorder ice maker per WPTL, Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 02/22/2023
"Customer complaint is that the unit is not dispensing properly and is running noisy. Found the ice chute gasket was out of position. Gasket reseated. Ice bin pulled and found what looked like ground up plastic on the edges of the bin. Found that the back of the ice auger is no longer sitting flush with the rest of the bin. Ordering ice bin. Ice maker had just run before I got here, so could not cycle it. There was no evidence that the ice maker has been leaking or is damaged. Noise was from customer's floor, walking across it caused the unit buzz then stop.; ordrng 1 W11185686 (ice-contnr)"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055YEM02
Near Baltimore, MD 21230
Neil H.
Job Details: 02/22/2023
ARRIVED AND THEY SAID THEY CANCELLED APPT.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Ephrata, PA 17522
Drew B.
Job Details: 02/22/2023
cx complaint that unit is not heating up all the way properly. and when arrived i removed bottom cover to find a completley blown bake element .. will need W10779716 in stock and schd for the 27th and cx is paid in full via CC. on 232nd; ordrng 1 W10779716 (bake element 100@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Myrtle Beach, SC 29579
Rolf K.
Job Details: 02/22/2023
Installed led module.Fixed problem. No other issues. Operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leesburg, VA 20176
Ricky E.
Job Details: 02/22/2023
"customer stated that the unit wouldnt drain, and would not start a ccycle.. verified issue, fnd an error 9-1 no drain.. fnd lower harness faulty and the junction... the unit will need the lower harness assy...; ordrng 1 w11643701 (harness)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, VA 23462
Justin W.
Job Details: 02/22/2023
cx complaint slight thumping sound. heard sound but it was with in tolerance. rollers checked good and tub checked good. advised cx to call us back if it gets worse. cx agreed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23464
Branden R.
Job Details: 02/22/2023
"cx complaint grinding sound , checked unit and found all major componets running as designed found when unit starts to spin grinding noise comes from gearcase when testing . disasembled and found oil coming from bearing in gearcase . ordering full gearcase for repair . ( LOOK LOOK ); ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W11428524 (cap) and 1 W10721967 (drive pully) and 1 285565 (Agitator) and 1 LOOKLOOK (LOOK LOOK)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Williamsburg, VA 23185
Orbie
Job Details: 02/22/2023
"cx complaint unit not opening. found faulty latch, repaired latch and verified unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC200XW2
Near Portsmouth, VA 23703
Justin W.
Job Details: 02/22/2023
cx complaint unit off balance. checked unit to find error code f0e5. found weak suspension. checked to find no oil on gearcase. ordering suspension to complete repair. scheduled cx for 2/27/23.; ordrng 1 W10780048 (suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/22/2023
CUstomers complaint is unit leaking. Found one of the plastic nuts was missing that holds the heater to the tank. Found heater was also broken. Installed new heater from truck stock. All check ok.; used 1 w11537778 (heater VS/PF) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Harrisburg, PA 17110
Cody H.
Job Details: 02/22/2023
"CX complains unit door latch had failed and the door will no longer stay closed. Confirmed door latch and striker had failed and will need replaced. Ordering parts to be used on return visit, office to reach out to CX to reschedule when all parts arrive.; ordrng 1 W11316250 (door latch) and 1 W11316914 (door latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Frankford, DE 19945
Michael E.
Job Details: 02/22/2023
"Replaced ice bin as per previous diagnosis, Tested unit and it is now working properly. Job isw complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Bethany Beach, DE
Michael E.
Job Details: 02/22/2023
"CX complaint: FC door scratches. Inspected and verified complaint. Documented this in pics. Previous diagnosis parts did not get sent so i am ordering those again as well. Orderingh FC door, inlet valve and filter housing.n Cannot reschedule due to SO part; ordrng 1 WPW10279866 (dual valve) and 1 W10844267 (housing) and 1 LW10858419 (dor-fip)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Virginia Beach, VA 23456
Carl A.
Job Details: 02/22/2023
"cx complaint of unit displaying F6E8 displayed checked unit to find unit has mulitp problems with unit ,cx deciced that not to move forward with repiars as they are goinf to buy new one.cx didnt want EST at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabethtown, PA 17022
Drew B.
Job Details: 02/22/2023
"cx complaint that unit is still making noise and also at times will thaw in the fc and freeze up again and the rc section at times doesnt cool to cx expections.. they arent sure in their words if its thawing or freezing... checked connection no obvious leak present and all fans and compressor runnning.. and also checked evap frost pattern had what appears about full frost pattern stuck coupling in fc and had around 22 degrees. low side -7/8 on running.. called TL spoke to robert recommeneded two data readers for rc nd fc section to monitior amp draw 0.88 good on red in withimn spec on low side per tl good range... wants logger....cx is calling wp customer service and im instructing the nezt steps per wpTL i ha e to do what they say, unforuntantlely...; ordrng 2 datalogger (data logger see ma)s and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS04
Near Virginia Beach, VA 23464
Branden R.
Job Details: 02/22/2023
"came out to replace parts on unit , uninstalled and disasembled replaced all parts needed for repair . tested unit and all major componets checked good . unplugged unit and let it reset after replacing ice maker . plugged unit back in and reinstalled and tested unit and unit no longer maker noise cx was explaining unit is running as designed advised cx to wait 24 hours for ice to drop and 72 for a fullbin."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EWH1
Near Washington, DC 20007
Dustin F.
Job Details: 02/22/2023
"Replaced lower Spray arm, When i tested the spray arm would not stay locked to sump. inspected sump and found where the spray arm locks in is stripped. Tried to get the arm to lock MULTIPLE times. Reordering sump and spray arm to be replaced at the same time. took pic of sump stripped.; ordrng 1 W10860176 (lower spray arm ( Reorder)) and 1 W10861526 (Pump and motor (Reorder))"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Gainesville, VA 20155
Daniel J.
Job Details: 02/22/2023
per notes installed tub ring wash basket and suspension rods ***look look** customer has cabinet and wash basket that need to be picked up ran clibration cycle and diag sounds normal ***look look** customer has cabinet and wash basket that need to be picked
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Williamsburg, VA 23185
Orbie
Job Details: 02/22/2023
"cx complaint unit not making sufficient ice in freezer section intermittently. checked unit temps, FC 3*F. Icemaker going through harvest as nromal. ordering icemaker to be sure. leveled unit as well.; ordrng 1 W11578780 (icemaker freezer)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near ,
Eric W.
Job Details: 02/22/2023
cx complnat of unit not working inspected unit found drain pump just running unpluged the unit and rest control and tested unit unit now working propelry
We serviced a
KITCHENAID RANGE
Model KCGS956ESS02
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/22/2023
"arrived to install ordered parts. found unit is siliconed to the countertop. showed cx and they said its ok to remove unit anyway. they contacted builder to have silcone removed and maybe replaced. installed all ordered parts. burner still will not ignite. cx also pointed out how discolored the burner heads are. unit is within 30days of purchase. ordering all burner heads and caps. center cap on the RF burner doesnt fit the same as other burners, it can be slide around a lot. no other cap fits any better on that burner head. ordering all burner heads and cap kit. schedule when available.; ordrng 1 WP8286815 (burnr-head) and 1 WP8286813 (burnr-head) and 1 WP8286814 (burnr-head) and 1 W10836409 (burnr-head) and 1 W10836474 (cap-burner) and 1 W10831828 (cap-burner)"
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Lancaster, PA 17602
Cody H.
Job Details: 02/21/2023
Was able to assist JL. See JL notes for details.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Sandston, VA 23150
Chris B.
Job Details: 02/21/2023
cx comp unit will not cycle insp unit conf cx comp unit will not and no errors are store found tub will move once then stop found splutch slipping and grinding unit will need splutch; ordrng 1 W10721967 (splutch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Newport News, VA 23602
Justin W.
Job Details: 02/21/2023
cx complaint dishes on top rack only not getting cleaned. checked to find no error codes. unit working in diagnostics. arms moving as designed. checked drain hose near osmosis loop to find not kinked at time of visit. water gets hot at sink within 5 seconds. called techline spoke to Liam advised no parts to replace at this time. unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Washington, DC 20002
Samuel R.
Job Details: 02/21/2023
cx complaint unit is isnt broiling.inspected unti and found low flame.checked orfice and found to be wrong orfice as it was 1oo and not 155 ordering burner assembly W10583216 0 tribles; ordrng 1 W10583216 (burner)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 02/21/2023
"cx complaint of unit making noise and displaying Fl error code,ran unit through diag to find the follwing error codes,F0E2,F8E1,F5E2,ran unit iindag to find that the noise coming from water valves and vales failing internal unit will need both vales break down as follows 1/w11316255 Hot water valve,1/W11316256 Cold Inlet Valve,service call break down as follows service call 120.00parts 230.76shipping 15.00labor 110.00sub total 475.76tax 13.85grand total 489.61deposit 120.00cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW00
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 02/21/2023
unit needs new dual valve to correct issue .; ordrng 1 wpw10279866 (valve -dual)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Harrisburg, PA 17104
Fred G.
Job Details: 02/21/2023
cx complaint unit is not cooling in the RC. inspected unit and found frost on outside of evap cover. removed control and found unit falls under Technical Service Pointer #: W11642483 Rev C. replaced control and defrosted evap. found evap harness was connected and found when replacing the control the new control now allows heater to come on. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 02/21/2023
"Units door falling, needs new bushings to prevent door from falling to fast .; ordrng 2 WP8268990 (bushing)s"
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Lancaster, PA 17602
Justin L.
Job Details: 02/21/2023
cAs per previous tech and with the assistance of CH was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Ruther Glen, VA 22546
Tanner B.
Job Details: 02/21/2023
units wire harness is defective / not sending voltage to units IM .. unir needs new door; ordrng 1 W11465903 (lh fc door)
We serviced a
WHIRLPOOL DISHWASHER
Model GU2451XTSS2
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 02/21/2023
"Cx complaint unit not cycling. Was able to access unit and ran diagnostic. Unit filled, pumped, drained and heated during test. No errors at time of visit cx will run unit and issue comes back they will call back in. As of now no further work needed"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 02/21/2023
"CX Concern the unit not responding intermittently and vibrating very loudly.. unit needs new rollers , idler and ui to correct noise and not responding .; ordrng 1 W11413566 (ui)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Towson, MD 21286
Shane M.
Job Details: 02/21/2023
"cx complaint the unit front door screws keep coming loose. can confirmed, tighten all screws. working properly."
We serviced a
JENN-AIR COOKTOP
Model JEC9536ADS
Near Freeland, MD 21053
Justin S.
Job Details: 02/21/2023
documented the cooktop is already cracked in multiple places. cx showed me the light for the right front burner is always on and says that burner is only cooking on high. confirmed the burner does not switch off. there are blackened connections at the right front burner connectors. the unit needs the right front burner and the switch. the burner is nla; ordrng 1 W10823734 (switch-inf(229.44)) and 1 nla (burner)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Arlington, VA 22207
Eric W.
Job Details: 02/21/2023
installednew sump and tested unit no more noise
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near South Mills, NC 27976
Austin D.
Job Details: 02/21/2023
cx complaint the unit is stating out of balance of normal size loads. checked unit and heard abnormal noises from the gearcase; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W10902814 (washplate)