We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Yorktown, Virginia 23692
Lucas R.
Job Details:
11/08/2023
"upon arrival temps 7 fc 38 ff running pressures -15' hg L 55 psi H equalization pressures 0 psi, pressurized nitro 122 psi, sprayed all joints, no visible leaks, plastic clip sticking through liner above evap fan, lost 2 psi after 15. min, called techline spoke with austin, unit sent for review"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, Virginia 23322
Zachery R.
Job Details:
11/08/2023
"cx complaint unit not making ice, checked unit, unit displaying e2 motor lost home position, fc at 5 degrees, rc at 40 degrees, unplugged unit. ran test 57 then 45. icemaker completed harvest and filled. advised cx to monitor unit. collected $139 service fee. advised ticket is open for 30 days. check in bag."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Millsboro, Delaware 19966
Michael E.
Job Details:
11/08/2023
"CX complaint: grinding noise. Tested and verified complaint. F7E1error code. I found center nut for cam had come loose which did harm to CAM and belt. I replaced the CAM and belt, tested and found gearcase is grinding. Ordering gearcase. Cannot reschedule due to 3rd party billing; ordrng 1 W11239857 (belt van stock) and 1 W10721967 (CAM van stock) and 1 W11449840 (gearcase), used 1 W11239857 (BELT van stock), and 1 W10721967 (CAM van stock) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Westminster, Maryland 21157
Brian R.
Job Details:
11/08/2023
cx complaint is unit is always wet or lights flash and cycles dont complete. tested and checked unit. only code found was F2E1. tested unit and found water valve not opening up all the way. replaced valve and now unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Yorktown, Virginia 23692
Lucas R.
Job Details:
11/08/2023
"cx complaint unit not making ice, checked unit found fc temp at 3 degrees, cycled power and tested icemaker, icemaker cycled and filled, all door switches and fans tested good, also found condensation on fc door gasket, installed foam gaskets to allow better seal, ordering icemaker for intermittent ice issues.; ordrng 1 W11548540 (icemaker) and 2 W11159728 (gasket LRVS)s, used 2 W11159728 (GASKET LRVS) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
11/08/2023
"replaced lid lock, while testing notice lid is also defective. lid not staying seated on left hinge. ordering lid to complete repair.; ordrng 1 W11259006 (lid)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Fredericksburg, Virginia 22408
Thomas B.
Job Details:
11/08/2023
Cx complaint unit is not working properly inspected unit found the mullion wet as well as gasket found gasket torn ordering gasket and turned on mullion to 100% using test 40; ordrng 1 W10407216 (gasket-fip)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fishersville, Virginia 22939
Danny R.
Job Details:
11/08/2023
installed parts checksok
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Fishersville, Virginia 22939
Danny R.
Job Details:
11/08/2023
installed parts checksok
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Carlisle, Pennsylvania 17015
Fred G.
Job Details:
11/08/2023
"cx complaint unit is still diplaying f8e4. inspected unit and found f8e4. cleared code and ran auto test. I found unit is still leaking from the front leak spout into drip pan. sump has already been replaced so unit needs tub assy, 2 call count. ordering tub assy and sump assy. advised cx tub ships to cx. once in cx will call and set up a return visit.; ordrng 1 W11409866 (tub) and 1 W11460946 (sump assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Chesterfield, Virginia 23832
John P.
Job Details:
11/08/2023
Found inner and outer panels and latch/strike all bent ordering needed parts.; ordrng 1 W11559689 (Inner panel) and 1 W11545290 (Deflector) and 1 W11649995 (Vent) and 1 W11412299 (Latch) and 1 W11412300 (Dispenser) and 1 W11660284 (Console) and 1 W11461682 (Outer panel) and 1 W11545309 (Strike)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Richmond, Virginia 23220
John P.
Job Details:
11/08/2023
Tested unit found dual elements contacts at element touching causing single to eliminate both separated contacts tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Richmond, Virginia 23225
John P.
Job Details:
11/08/2023
Reset door lock assembly tested working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Ashburn, Virginia 20148
Christian C.
Job Details:
11/08/2023
Went to installed console. Cx complaint not same color as old one. Reordering correct console.; ordrng 1 W11600321 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waldorf, Maryland 20601
Shane B.
Job Details:
11/08/2023
cx complaint is rust on the front panel. called tradecare and explained it is in a temp and humidity controled kitchen. no signs of abuse. they said to order panel like normal. orderign panel. schedule when available.; ordrng 1 W11613483 (panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
11/07/2023
Customer complaint is washer turns on but shuts off when trying to run. Found loose connection on the neutral wire in the terminal block. Reinstalled all check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Myrtle Beach, South Carolina 29572
Paul F.
Job Details:
11/07/2023
Customers complaint is squeaking noise when spinning. They showed me a video of the noise because it does not make it everytime. I was able to hear the noise during testing and it sounds like the gearcase. NTO parts.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Myrtle Beach, South Carolina 29582
Paul F.
Job Details:
11/07/2023
Found new doors are the wrong color. NTO correct color doors.; ordrng 1 LW10913407 (door) and 1 LW10918659 (door)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near North Myrtle Beach, South Carolina 29582
Paul F.
Job Details:
11/07/2023
Customers complaint is icemaker not working. Found one of the wires in the harness coming from the liner was backed out. Reinstalled all check ok.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Little River, South Carolina 29566
Paul F.
Job Details:
11/07/2023
"The builder was not at the home just the owners. The builder is the one who contacted us. This unit is 8 months old so the scratches on the panel are not covered under warranty anymore. I called the builder and left a message saying we need to collect payment before ordering the part.; rqstng P&A on 1 W11531750 (panel), "
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Longs, South Carolina 29568
Paul F.
Job Details:
11/07/2023
Found one of parts were dented in the box. installed broiler cover. Need to order another console.; ordrng 1 W11620706 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Loris, South Carolina 29569
Paul F.
Job Details:
11/07/2023
Installed new part. Unit still does not work. Reordering sump and ordering a control.; ordrng 1 W11087226 (control) and 1 W11025157 (sump)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Loris, South Carolina 29569
Paul F.
Job Details:
11/07/2023
Customers complaint is unit sometimes stop working mid cycle and they cannot get it to turn back on for 15 or 20 minutes. NTO UI.; ordrng 1 W11413567 (UI)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Camden, Delaware 19934
Taylor F.
Job Details:
11/07/2023
Cx complaint is unit tasking along time to dry. Found cx was expecting dry time of 20mins or less like there old dryer. Explained to the cx what realistic dry times for this unit are and also reccomened replacing venting under house due to its age and its was partially restricted. Unit is working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Ruckersville, Virginia 22968
Kyle A.
Job Details:
11/07/2023
Changed lock and control and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kensington, Maryland 20895
Roberto I.
Job Details:
11/07/2023
"Cx complaint poor wash.Ran test mode, no errors. Ran a test cycle, the unit didn't agitate. Found loose/broken arm on shifter. Replaced shifter using v/s part. Ran a calibrtation cycle and then a test cycle. The unit worked as designed. Collected $318.53; ordrng 1 W10913953 (shifter (RI van stock)), used 1 W10913953 (shifter) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Alexandria, Virginia 22309
Jason A.
Job Details:
11/07/2023
CX complaint FRIDGE noise - rattling from inside FC. Found ice below door. Rails have frozen lube. Lube not rated for FC temps & slows down door closing. Heated rails & wiped off lube. Used food grade super90 lube rated for -45F. Heated seals & cleared frost under tray. Leaned unit back. Replaced damper & test operation - closes & opens. Test defrost works > JJ
We serviced a
WHIRLPOOL WASHER
Model wrf560sehz02
Near Lorton, Virginia 22079
Jason A.
Job Details:
11/07/2023
CX complaint FRIDGE warm temps. Found evap iced up & fan not running. Put unit in diagnostics to test defrost heater working. Fan blades are iced over & fan fell of shaft. Reset fan & measured thermistor was 1 to 2K OHMs lower than the new one I replaced it with. Door SW RC right paddle is broken. Went thru diagnostics again & good frost pattern > JJ; ordrng 1 W11396033 (RC RIGHT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lorton, Virginia 22079
Jason A.
Job Details:
11/07/2023
CX complaint FRIDGE warm temps. CX states Home Depot ext service contract. Found evap iced up. Cleared all ice. Found white netral wire to HTR is backed out. See SDpics. Pushed connector in & secure wire & connector - verified htr is getting hot. This model does not fall under any htr TSP to any earlier version WRS321SDH > JJ
We serviced a
JENN-AIR COOKTOP
Model C202
Near Kensington, Maryland 20895
Roberto I.
Job Details:
11/07/2023
"Replaced parts, att the element turned on, but the LF didn't heat quick enough. Cx also asked me to replace the jar lid. Ordering LF switch 700855K and jar lid WP5700M61160. Charge an extra $55 for labor. Collected in full ($152.28) for today charges (parts + $55 labor), but she still owes $110.; ordrng 1 WP5700M61160 (jar lid) and 1 700855K (LF switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Knotts Island, North Carolina 27950
Austin D.
Job Details:
11/07/2023
"replaced both parts and tested operation. ice maker not filling. tested with the other ice maker delivered and this one filled. therefore, the first ice maker was faulty. unit is good to go."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Springfield, Virginia 22150
Jason A.
Job Details:
11/07/2023
"CX complaint WASHER not advancing. Replaced control & tried to manual component activation. At spin test control kicked out of spin (leds went blank except for lid lock) & did not do anything. Replaced actuator from van stock. >; ordrng 1 W11497303 (motor) and 1 W10913953 (actuator, JJ VS)"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS2
Near Springfield, Virginia 22150
Jason A.
Job Details:
11/07/2023
CX complaint RANGE FL burner flame goes out or section blank duing normall use. Check supply flow. At yellow flex tube 7in WC. At orice 5.5in water. Only when another burner is ope does the simmer flame partially drops out. Replaced regulator. Called techline. Upload pictures. Per techline all the parts affecting burner has been replaced There is no other parts he would recomment. CX has to contact CPS to make the claim> JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Woodbridge, Virginia 22192
Tanner B.
Job Details:
11/07/2023
cx concern the unit not cooling properly .. found two thermonaters in rc section one reading 35 and other 40 .. the one reading 40 isnt a refridgerator thermonater.. there is very minimal items in rc and fc .. rc is almost empty .. i measured fc temp at 7 and rc temp at 40 w/ thermocoupler on meter.. contatcted wpl and measured amp draw at .6amps on compressor. Wpl recommened to increase food packaging in unit to maintain proper temps . Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Fairfax Station, Virginia 22039
Tanner B.
Job Details:
11/07/2023
"rust marks on rh/lh RC doors , needs new doors . needs 2nd tech to replaced doors on built in fridge; ordrng 1 W10854243 (door lh) and 1 W10782269 (door rh) and 1 2tech (2tech)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Springfield, Virginia 22153
Tanner B.
Job Details:
11/07/2023
Installed new inlet valve and tested unit .ob complete
We serviced a
KITCHENAID HOOD
Model KVUB600DSS4
Near Silver Spring, Maryland 20910
Sherwood
Job Details:
11/07/2023
cx complaint fan defective arrived installed new fan. now fan is working as designed repair complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mechanicsburg, Pennsylvania 17050
Fred G.
Job Details:
11/07/2023
"cx complaint unit never cooled from last visit. inspected unit and found 70+ degrees in both RC and FC. I found all fans are running. I found compressor was not running. I called TL was told to do compressor, dryer, condensor, RC evap, 4 call count. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11592010 (compressor) and 1 W11548259 (condensor) and 1 W11109499 (filter/dryer) and 1 W11291123 (RC evap) and 1 876765 (tubing kit)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Berryville, Virginia 22611
Ken M.
Job Details:
11/07/2023
Customer complaint is that the unit is walking. Inspection of the unit found that the shipping bolts had not been removed during installation. Bolts removed and unit tested. Unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Mechanicsburg, Pennsylvania 17055
Andrew S.
Job Details:
11/07/2023
Cx complaint is that the unit has a dent in the door. Upon arrival I verified the dent. I was able to replace the door with the pre Id'd door as the unit is within the first 30 days. Unit is functioning as intended. job complete
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Mechanicsburg, Pennsylvania 17050
Fred G.
Job Details:
11/07/2023
i was able to access unit and replace the door switch harness as per previous visit. tested unit and found now checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Lewes, Delaware 19958
Michael E.
Job Details:
11/07/2023
Replaced the transformer as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Frankford, Delaware 19945
Michael E.
Job Details:
11/07/2023
CX complaint: leaking around door. Tested and verified complaint. I found the door gasket has a defect which i took a pic of. Gasket inward dent in corner which is allowing water to escape. Ordering door gasket. Scheduled return visit for 11/15 any time.; ordrng 1 W11483553 (door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Frankford, Delaware 19945
Michael E.
Job Details:
11/07/2023
Replaced the FC LED as per previousd iagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ocean View, Delaware 19970
Michael E.
Job Details:
11/07/2023
"Replaced the clip as per previous diagnosis. The FC door has not yet arrived. I asked CX to contact us when door arrives. Also, IM has been working intermitantly. No IM error codes. Ordering IM. Cannot reschedule due to SO part and waiting on door.; ordrng 1 W11658802 (IM)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Clarksville, Delaware 19970
Michael E.
Job Details:
11/07/2023
"CX complaint: unit tripping breaker and acting out of cycle. Tested and verified complaint. In diag, it immediately activated high speed spin. at start of disg cycle. Under unit i found capacitor leaking all over components around it. Ordering capacitor, belt, actuator, CAM, motor, and control (just in case) and marking lid lock and lower harness (just in case) for return visit. I forced lock to open so definitely replace that. Scheduled return visit for 11/15 any time; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (CAM) and 1 W11239857 (belt) and 1 W11409708 (sheild) and 1 W11481722 (actuator) and 1 W11567712 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Clarksville, Delaware 19970
Michael E.
Job Details:
11/07/2023
"CX complaint: rumbling sound. Tested and verified complaint. I found this was caused by loose change getting in between drum and felt on the front of the drum. Also, i lubricated 1 roller because it wasnt turning very well. Cleared change, tested unit and it is now working properly. CXpaid 139.00 for service by CC. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Suffolk, Virginia 23434
Zachery R.
Job Details:
11/07/2023
"replaced and programmed control, steamed frost build on evap, advised cx to monitor unit."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Shenandoah, Virginia 22849
Danny R.
Job Details:
11/07/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Virginia Beach, Virginia 23455
Carl A.
Job Details:
11/07/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL FREEZER
Model wrtx5028pb00
Near Lancaster, Pennsylvania
Justin L.
Job Details:
11/07/2023
Cx complaint unit building frost in fc. Unit is located at apartment complex and maintenance gave entry and will have their office email over proof of purchase when office opens. Accessed unit and found that the FC door is sagging and catching the liner not closing properly. Also found gaps in liner allowing in warm air. Ordering washers and sealant and setting return for Fri 11/10/23; ordrng 2 WP489467 (washer top hinge top)s and 2 WP487576 (washer top hinge bottom)s and 2 W10841140 (sealant)s
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Chesterfield, Virginia 23838
John P.
Job Details:
11/07/2023
Cxs complaint broil element in microwave hanging down verified complaint ordering support; ordrng 1 w10909479 (Support)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Alexandria, Virginia 22310
Lloyd B.
Job Details:
11/07/2023
Cx complained of an error. Inspected the unit and found an F1E0 for control failure. Verified 120v at the control. Unit needs new control; ordrng 1 W11620481 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Portsmouth, Virginia 23701
Zachery R.
Job Details:
11/07/2023
"replaced agitator and screw, calibrated and tested, unit working as designed. advised cx to moniotor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Aspers, Pennsylvania 17304
Drew B.
Job Details:
11/07/2023
arrived found the unit to have leak actually resealed the drier leak and pulled vsac 29 in and ran notrogen through and filled 47g in the unit allow time to cool
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gloucester, Virginia 23061
Lucas R.
Job Details:
11/07/2023
"cx compliant unit making loud noise. Check unit on test mode. no codes, found belt squeeling, oil coming from gearcase onto belt and cam, unable to seperate washplate from gearcase, gearcase will have to be cut to remove, replaced motor to allow use until repaired. motor CBE; rqstng P&A on 1 W11454372 (gearcase), ordrng 1 W11239857 (belt) and 1 W10721967 (cam) and 1 W10919191 (washplate) and 1 W11223765 (screw)"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Alexandria, Virginia 22310
Lloyd B.
Job Details:
11/07/2023
"Cx complained the unit would trip the breaker on a heavy load. Inspected the unit and found that while running on high heat, the unit does not draw enough amps to trip the 30amp breaker and the breaker is weak. Cx needs new breaker/electrician. Job complete"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS2
Near Fairfax, Virginia 22031
Christian C.
Job Details:
11/07/2023
Cx complaint unit bake cycle does not go above 280. Inspected unit unit is getting 240VAC. Element is getting 240VAC when running bake. Found bake element corroded. Installed new bake element. Tested unit at 350. Unit is working as designed. Cx paid in full.
We serviced a
JENNAIR COOKTOP
Model JGD3536GS00
Near Sterling, Virginia 20165
Richard B.
Job Details:
11/07/2023
"CX complant. Left front burner dosent ignite as fast as others. Inspected unit and found LF burner dosent ignite as oon as others . Found spak is real yellow as others is a blue spark. Tried cleaning igniter with scotchbrite pad but same results . Ordering LF igniter . Not in stock , Further work needed. RB; ordrng 1 W11690659 (igniter)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Newport News, Virginia 23602
Justin W.
Job Details:
11/07/2023
replaced parts tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Shenandoah Junction, West Virginia 25442
Ricky E.
Job Details:
11/07/2023
"instaled parts, unit held vacuum, verfied cooling, unit cks ok"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFB02
Near Belcamp, Maryland 21017
Neil H.
Job Details:
11/07/2023
REPLACED THE FC DOOR UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PWO
Near Ruckersville, Virginia 22968
Kyle A.
Job Details:
11/07/2023
Found units splutch retainer nut loose. Reseated it with locktight and tested unit. Unit is now as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WRS335SDHM06
Near Owings Mills, Maryland 21117
Emmanuel R.
Job Details:
11/07/2023
"Found auger motor siezed, I had to cut it off with my grinder to replace it. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Bunker Hill, West Virginia 25413
Daniel J.
Job Details:
11/07/2023
washer not spinning long run times ran diag agitated and when going into spin unit would lock for a second than unlock over and over than stop customer stated unit would run for hours and keep clicking confirmed and replaced control calibrated agitated and spun than passed diag and was able to go into spin while in normal cycle used and returing control
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Hedgesville, West Virginia
Daniel J.
Job Details:
11/07/2023
fridge no cool sweating inside cabinet no cool either compartment unit compressor clicking on arrival checked evap no frost pattern checked connections at compressor with power off and plugged in frost formed than clicking again amp draw 1.6 amps replaced control and evap fan no change ordering start device and leds modules per service pointer with compressor and fittings; ordrng 1 W10873801 (start device) and 1 WPW10350564 (run cap) and 1 WPW10466675 (compressor) and 1 W11683244 (modules) and 1 w11506635 (process stub) and 1 WPW10143759 (uv dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hedgesville, West Virginia 25427
Daniel J.
Job Details:
11/07/2023
"checked found temps at 43 f customer stated they was in and out of fridge before arrival called tech line informed to ohm out at control around 50 f reading 5,1k ohms while on hold let unit cool down to 40 f and showed a reading of 6.1k ohms tech line sugguest making sure nothing blocking the back wall or damper and to set to 40 f see if any change if not when returning with data loggers to set back to 38f one for fridge and freezer; ordrng 2 dataloggers (data loggers)s"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hedgesville, West Virginia 25427
Daniel J.
Job Details:
11/07/2023
dryer not starting cycles removed back panel when ohming out thermalfuse bouncing around replaced no change with power tested terminal block getting l1 67 vac l2 68 vac both .37 vac informed customer possible bad out let sensors ohmed out good
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fairfax, Virginia 22030
Christian C.
Job Details:
11/07/2023
Cx complaint at end of cycle clothes are still wet. Inspected unit found no errors stored. Signs of dried up oil on gearcase. 2 count gearcase.; ordrng 1 W11454738 (gearcase) and 1 W10721967 (splutch)
We serviced a
WHIRLPOOL WASHER
Model LSQ9564JQ0
Near Portsmouth, Virginia 23704
Zachery R.
Job Details:
11/07/2023
"cx complaint agitator not agitating towards top of agitator, checked unit, verified issue, come to find out unit needs new agitator repair kit, ordering parts needed to complete repair. advised cx they will be contacted for time frame for return visit.; ordrng 1 285809 (repair kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Essex, Maryland 21221
Dustin F.
Job Details:
11/07/2023
"Cx: complaint: Door switch fell apart when opening door. inspected unit, confirmed CX complaint. found Door switch defective. Ordering new door switch.; ordrng 1 W11123941 (switch)"
We serviced a
WHIRLPOOL WASHER
Model Mvw6200kw2
Near Middle River, Maryland 21220
Dustin F.
Job Details:
11/07/2023
"Replaced Lid latch and bezel, went to test unit, it got to spin and started slow spin speed and threw a F7E1 for Tachometer error. Replaced Actuator with VS, calibrated then ran test cycle. unit works as intended.; ordrng 1 W11481722 (actuator (DF VS)), used 1 W11481722 (actuator (df VS)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FMX01
Near Owings Mills, Maryland 21117
Emmanuel R.
Job Details:
11/07/2023
"Replaced compressor and tested for leaks, unit didnt want to hold a vaccum so i filled it up with nitrogen. Found a large leak in the evap. ORdering evap for return visit.; ordrng 1 WP2306094 (evaporator)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ09
Near Middle River, Maryland 21220
Dustin F.
Job Details:
11/07/2023
"cx complaint: unit making odd hissing noise then goes away after a few hours.Inspected unit, confirmed CX complaint. Heard noise but Could not pinpoint noise. Inspected capacitor, sound board, diode, controls. cannot pinpoint. unit works as intended otherwise. ORdering parts.; ordrng 1 W11335495 (Capacitor) and 1 W11256462 (diode) and 1 W11545872 (transformer) and 1 W10754299 (Magnetron) and 1 WPW10531156 (noise filter) and 1 W11342846 (control) and 1 W11333816 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Baltimore, Maryland 21216
Shane M.
Job Details:
11/07/2023
installed all parts. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KUWL214KSB
Near Towson, Maryland 21204
Shane M.
Job Details:
11/07/2023
cx complaint of loud buzzing noise. buzzing sound coming from compressor. loudly then normal. ss tech to determine replacement or not. ordering compressor w drier. 5x rubber sleeves. 2ct 2ct; ordrng 1 W11109499 (drier) and 1 W11596021 (compressor) and 5 W11596025 (rubber sleeve)s
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Baltimore, Maryland 21206
Dustin F.
Job Details:
11/07/2023
"CX complaint: burner not lighting.inspected unit, confirmed CX complaint. Found Igniter on right front shorted. Igniter failed and charred burner cap when it did so. unit needs new igniter and burner cap; ordrng 1 W11573760 (igniter right front) and 1 W11344538 (burner cap kit)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Baltimore, Maryland 21214
Dustin F.
Job Details:
11/07/2023
"Upon arrival, disovered not one but BOTH doors were damaged. Moved both doors on porch for CX to be picked up. put gaskets nameplate and washer for return visit. gotta reorder both doors. CX wants to Contact WP in meantime.; ordrng 1 LW10680729 (FC door(reorder)) and 1 LW10680726 (RC door (reorder))"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Finksburg, Maryland 21048
Emmanuel R.
Job Details:
11/07/2023
"Replaced icebin and icemaker, unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Baltimore, Maryland 21211
Shane M.
Job Details:
11/07/2023
installed control. didnt fix the issue. rechecked voltage. 120 l1 120 l2 together 0v. cx needs an electrican.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS
Near Annapolis, Maryland 21409
Israel R.
Job Details:
11/07/2023
Cx leaking from spigot. Installed new spigot and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model kbfn502ess02
Near Oakton, Virginia 22124
Christian C.
Job Details:
11/07/2023
Went to install skin and part is defective. Hinges are making a popping noise again. Mullion is no longer sitting straight. Door is warped causing hinges to not seat properly.; ordrng 1 W10799265 (skin (reorder)) and 1 W10854244 (left RC door) and 1 W11590864 (mullion) and 1 WPW10121046 (left hinge) and 1 WP2307857 (right hinge) and 1 W11384469 (right door switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Virginia Beach, Virginia 23464
Austin D.
Job Details:
11/07/2023
came out to resovle the issue. disassembled and found a seized gearcase to the inner tub. hit on it for over half an hour and it would not budge. unit needs a new outr tub and inner tub to resolve the issue. will return once the parts come in.; ordrng 1 W10752719 (basket) and 1 W11219115 (outer tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Ellicott City, Maryland 21043
Alexander D.
Job Details:
11/07/2023
"cx complaint unit making ice very slowly. inspected unit and verified complaint, container empty upon arrival. ice in icemaker but its all the way to top of the tray. test56 E0 no errors. test58 cooler than harvest temp. test 57 harvests good. test 45 fills good. noticed ice that came out wasnt frozen all the way thru even tho it said cooler than harvest temp. temps inside unit are good at this time. ice box fan feels good at this time. no frost under container and doors are sealing good. seems issue is thermistor on icemaker. ordering icemaker and ice box fan because ice wasnt frozen all the way even tho it said cooler than harvest temp, also ordering fill tube heater and valve because the icemaker was filled to top. call cx to schedule return visit once we have eta on parts; ordrng 1 W11658802 (icemaker) and 1 W11087201 (fill tube heater) and 1 W10846539 (ice box fan)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near Ellicott City, Maryland 21042
Alexander D.
Job Details:
11/07/2023
"cx complaint unit not cooling in either section, room temp inside. inspected unit and verified complaint. unit unplugged and moved to garage upon arrival so unable to see frost pattern. plugged unit in and fans started running but compressor did not. compressor still not running in test38 set to 100%. called techline. TL said it inverter board needs replaced. seems cant order inverter by itself anymore on this model, have to order compressor kit that should come with inverter. ordering compressor kit, drier and evaporator. call cx to schedule return visit once we have eta on parts. 3ct SS repair with evap. returning tech make sure inverter board comes with kit before making repairs. parts and labor covered by entitlements. cx paid 139 service call with c/c; ordrng 1 W11592010 (compressor kit with inverter) and 1 W11109499 (drier) and 1 W11291123 (evaporator) and 1 W11506635 (access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, Virginia 20165
Richard B.
Job Details:
11/07/2023
CX complant. Ice is back after new door and no ice dispenseD. Found coupler stripped and not turning . Ordering coupler and motor. Not in stock. Also found door gasket not sealing on top right corner of door. . Heated door gasket to soften so gasket grabs door frame. SD pics before and after . Advised CX leave door closed for two hours. further work needed. RB; ordrng 1 W11671282 (motor) and 1 WPW10169511 (coupler)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS42NMX00
Near Bethesda, Maryland 20817
Sherwood
Job Details:
11/07/2023
cx complaint rc freezing food. aerrived today and installed part. diffuser making a complete seal. repair complete.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Cockeysville, Maryland 21030
Emmanuel R.
Job Details:
11/07/2023
"Replaced drain and control, tested unit.Unit is starting to build ice, advised allow 24hrs. No leaks detected."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Baltimore, Maryland 21213
Dustin F.
Job Details:
11/07/2023
"cx complaint: unit keeps skipping cyclesinspected unit, confirmed complaint. Found after filling unit skips to last cycle. pulled F7E1 and F8E1codes stored. Inspected motor, checked between j4and 2 and got 4.5 ohmsthen checked between J3 and 2 and got 4.8 ohms. motor is good. Inspected harnass but couldnt find kink or obvious hole. ordering new lower harnass and ACtuator for return visit.; ordrng 1 W11652038 (lower harnass) and 1 W10919003 (drain pump) and 1 W11481722 (actuator)"
We serviced a
KITCHENAID OVEN
Model KSEG700ESS3
Near Midlothian, Virginia 23113
Joseph D.
Job Details:
11/07/2023
You know with f8e1 low cooling fan RPM replace cooling fan in unit now operating properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Richmond, Virginia 23233
Joseph D.
Job Details:
11/07/2023
Customer complaint no ice confirmed complaint reinsulated water bladder and melted ice unit not working properly
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Richmond, Virginia 23294
Joseph D.
Job Details:
11/07/2023
Relay uncontrolled board intermittently not sending power to blower depressing door switch will intermittently reset it although lid switch testing properly unable to determine if lid switch caused control to break ordering both not currently in stock; ordrng 1 W11565020 (Cntrl) and 1 W11551763 (Latch)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Richmond, Virginia 23231
Chris B.
Job Details:
11/07/2023
replaced control tested unit found when in normal cycle unit will not advance past wash cycle but will go to spin and rinse cycle when manualy set there called tech line someone answered then hung up on after waiting over 15 mins called back to tech line waited again then spoke spoke with chris stated to reorder control chris stated reorder control w11607637 and source direct from wp; ordrng 1 w11607637 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS00
Near Alexandria, Virginia 22302
Lloyd B.
Job Details:
11/07/2023
"Cx complained of a churping noise. Inspected the unit and found that in diagnostics, step 4 is the cond fan motor and it ran but in step 3, the evap motor did not run and caused a control board failure and chirping noise. Installed new evap fan motor and the problem persisted. Installed new control and now the unit opertes as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Glen Allen, Virginia 23060
Joseph D.
Job Details:
11/07/2023
Customer complaint unit making a grinding noise confirmed complaint. found ice buildup on freezer fan set unit to auto defrost and sealed gaskets properly unit should no longer Frost over working as designed
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Harwood, Maryland 20776
Shawn D.
Job Details:
11/07/2023
"TRIED GETTING POP BEST BUY CHANGED SYSTEM AND ARE STRUGGLING TO SEND TO CX I LISTENED TO BESTBUY ON THE PHONE cx complaint unit is making a rattling noise when running. inspected unit then ran dryer and confirmed complaint right away noise is coming from blower wheel area. took unit apart to find no seal on the blower wheel cover unit used to have service pointer for this issue. grabbed seal from v/s and installed then tested and dryer now sounds great. unit is good to go; ordrng 1 w11401018 (seal SD V/S), used 1 w11401018 (seal SD V/S) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, Virginia 23221
Chris B.
Job Details:
11/07/2023
cx comp unit will not start insp unit found no errors stored and cx satted unit will not power on or light up found when touching buttons and not pressing buttons unit works as desighned advsied cx on use and care got cx to start unit 3 times unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Chesterfield, Virginia 23832
John P.
Job Details:
11/07/2023
Installed sump and drain pump tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Richmond, Virginia 23238
Joseph D.
Job Details:
11/07/2023
Unit with weak suspension and basket hitting floor must replace suspension and raise unit. Two techs to take apart stacked unit please; ordrng 1 W11174583 (Suapension)
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Henrico, Virginia 23238
Joseph D.
Job Details:
11/07/2023
Unit with clogged infuser causing infuser errors unit will need new infuser. Currently backordered. ; ordrng 1 W11686740 (Infuser)