We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/08/2022
complaint oven not heating checked diag for faults none present tested broil comfirmed lighting tested bake with thermocoupler comfimed heating let oven heat to checked orifices used pick to try to clear no change no gas smell no lighting checked voltage 10.1 volts going to both sides of valve no gas smellordering valve 110 due on return; ordrng 1 W11239228 (gas valve)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Elkton, MD 21921
Alexander W.
Job Details: 07/08/2022
Cx stated unit randomly turning on. Inspected tested and verified cx complaint found no error codes but cx stating unit coming on randomly control has stuck key and is defective. ordering control for unit cannot reached at this time due to SO part. ; ordrng 1 W10894098 (Board)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near La Plata, MD 20646
Robert A.
Job Details: 07/08/2022
"I came to install the ordered parts, when I removed the slider I notice the magnet ring slid out of place again. I called WP techline to document this repeat issue. Techline had to check the gearcase shaft to make sure the slider is not getting stuck, the shaft is fine. Techline recommended reaching out to the parts provider concerning the part to see if this is a potential defective part. I installed an old slider from VS hoping it does not have the same issue. I installed the new slider, calibrated and tested the unit for the cx. The unit is working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET18GKXGN00
Near Hanover, PA 17331
Sal R.
Job Details: 07/08/2022
"cx complaint is that the unit is no longer cooling. I found that the Evap fan motor has failed. Part is no longer avalible, I collected $120.00 for service charges via credit card. Part # 2183833, No Longer avalible."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Beltsville, MD 20705
Israel R.
Job Details: 07/08/2022
Customer complaint unit is not washing and is saying loc on UI. I found the UI is locked. I unlocked the UI and the unit is now workking. The cx said they replace the latch and now the unit is latch is working. I unlock the UI and the unit is back to normal operations.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Greenville, NC 27834
Ronnie B.
Job Details: 07/08/2022
"cx complaint of unit doesnt cook or get hot enough. Per manual ran ouput test on unit. Unit is 1000w microwave. Put 2 cups of water at 70 degrees in unit, ran for one minute, stired water for 20 seconds and took temp. Temp was at 120 and is hot enough per chart in manual. advised cx to heat for half time required and stir ewhatever is being cooked and to heat for remaining time. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Glen Allen, VA 23059
Joseph D.
Job Details: 07/08/2022
"cx complaint of low water level and not spinning properly. confirmed complaint. found loose suspension. even though unit is level, tub is riding front and right side, unit will need new suspension to hold the tub in the center. the computer needs a straight tub ro adjust to weight and water levels.; ordrng 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Wilson, NC 27893
Ronnie B.
Job Details: 07/08/2022
"cx complaint of fc light not working. checked unit and confirmed complaint. pulled fc switch and found switch not opening internally to allow for voltage to flow to bulb. Removed and replaced fc door switch, tested, unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Bowie, MD 20715
Eric W.
Job Details: 07/08/2022
cx complant of uhnit stoped cooling cx said since last visit inspected unit unit is working propelry making good frost pattern
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Frederick, MD 21703
Ricky E.
Job Details: 07/08/2022
customer stated that the unit was adding time and stating that the vent was clogged.. unit gave an error for a shorted thermister and was kicking out of diag.. the unit would need the thermister and fascia... the customer is replacing the unit..
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB50X24HZ00
Near Bowie, MD 20721
Eric W.
Job Details: 07/08/2022
"went to rear of unit found dye under compressor installed new compressor and uvdryer coupler checked for leaks none found with soapy water; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wellsville, PA 17365
Drew B.
Job Details: 07/08/2022
cx complaint that unit is not heating..lol i ohmed out the element and the tco and the fuse.. all check good no broken coils in the element i checked incoming poiwer have 240/120 and also replaced timer for running all the time. and still no heat. unit will need the motor for return; ordrng 1 WP3387134 (thrmst-fix) and 1 279827 (motor 100@trb)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mineral, VA 23117
Eric F.
Job Details: 07/08/2022
"Confirmed cx complaint unit not spinning out properly. Found suspension bent front left rod, replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gambrills, MD 21054
Alexander D.
Job Details: 07/08/2022
"cx complaint unit has strong chemical smell. this unit is a replacement of another fridge that had the same problem. cx said smell comes and goes away and is starting to go away at this time. i didnt smell it at first but ive seen a service pointer for a different model of top mount fridge for same issue that said its coming from adhesive in plenum. removed evap cover and found smell coming from gray adhesive pad with aluminum tape on one side of it. also has same plads on evap cover. had cx smell it and she confirmed thats it. plenum, diffuser and evap cover has smell, air ducts do not. called TL to document, sr#7734068337. had cx smell new diffuser/plenum, no smell. didnt replace them yet since evap cover also smells and dont want smell to get in new parts. ordering evap cover; ordrng 1 W10875836 (evap cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chesterfield, VA 23832
John P.
Job Details: 07/08/2022
"CX complaint unit upper rack not staying in place, replaced adjuster tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Elkton, MD 21921
Alexander W.
Job Details: 07/08/2022
Cx stated unit not dispensing ice inspected tested and verified cx complaint found auger defective cannot get yoke off to remove auger need to order divider in order to replace auger and yoke also ordering ice bin due to bin becoming defective ordering ice bin auger yoke and divider cannot reached at this time due to SO parts. ; ordrng 1 WPW10309864 (Divider)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Abingdon, MD 21009
Neil H.
Job Details: 07/08/2022
cx complaint outter glass shattered replaced the outter door unit good
We serviced a
AMANA REFRIGERATOR
Model ABB1921DEQ
Near Manheim, PA 17545
Justin L.
Job Details: 07/08/2022
Wrong part numbers ordered. Ordering the correct ones and once in the office will need to set return. Returning tech will need to also remove one of the door shims to help with seating; ordrng 1 WPW10443309 (rc door gasket white) and 1 WPW10443311 (fc door gasket white)
We serviced a
WHIRLPOOL REFRIGERATOR
Model IT18DKXRQ0
Near Powhatan, VA 23139
Jerod R.
Job Details: 07/08/2022
replaced faluty lower hinge unit is now fully functional and working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Baldwin, MD 21013
Neil H.
Job Details: 07/08/2022
cx complaint the sound of the unit the compressor is buzzing really loud and it's in the compressor so sealed system tech needed; saved tckt
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Laurel, MD 20723
Robert L.
Job Details: 07/08/2022
"cx complaint left over heating food, right oven, not always coming on, left oven possible stuck relay, and while testing was under temp mostly, called techine, they said oven sensors and control, ordering additonal set of sensor and control, will nedd 2 of each for repair(will use pre-id on return), will need 2 techs 48in commercial range; ordrng 1 W10859573 (sensor) and 1 W11398684 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fairfax, VA 22032
Richard B.
Job Details: 07/08/2022
"CX complant. Water leaking out of fridge. Prior diagnosis found unit needs evap cover and drip pan kit. Installed pan and evap cover after removing ice, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Midlothian, VA 23113
Jerod R.
Job Details: 07/08/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/08/2022
"Replaced parts. Cx had a new complaint: temperature too warm.Temp check with thermocouple showed 33F in the Fc and 44F in the Rc. Found fans running, compressor not running and inverter constantly blinking. 121Vac and 3.5Vdc supplied to the inverter. Compressor resistance reading 8.5 ohm and 8.5 ohm. Called tech line, spoke to Andy (sr # 7734068470). He advised to replace the inverter. Ordering inverter W11567494. Return visit 7/15/22. Please get in touch with the cx for the old door picup; ordrng 1 W11567494 (inverter)"
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Sandston, VA 23150
Gill G.
Job Details: 07/08/2022
cx complaint: unit is not finishing cycles and can be unresponsive. found unresponsive control. verified 120 vac to control. ordered control.; ordrng 1 W11162436 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Harrisburg, PA 17110
Andrew S.
Job Details: 07/08/2022
"Per previous diag I was able to remove and replace both door gaskets. I then, with the help of a heat gun was able to reshape the gaskets to get them to seal. Unit is now sealing as intended. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Broadlands, VA 20148
Carl R.
Job Details: 07/08/2022
Low Ice Production and leaking water at the bottom inside under the bins - Bottom Freezer. House has low water pressure. Found water freezing under refrigerator evap and and lower crisp. Replaced drained tube and removed water and ice.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gordonsville, VA 22942
Eric F.
Job Details: 07/08/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Midlothian, VA 23112
John P.
Job Details: 07/08/2022
"CX complaint unit not making ice, CX stated can take up to 4 days to fill bin, did advise can take up to 72hrs to fill bin depending on use. Can hear noise coming from icemaker motor while cycling. ordering icemaker. Temps in fr 3 degrees ff 38.; ordrng 1 W11546935 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Pasadena, MD 21122
Andrew H.
Job Details: 07/08/2022
W13EAM0APL1Customers complaint is a unit is not tumbling. Inspected unit and turned unit on. Unit sounded like the motor is locked up. I could tell the basket was binding. I took unit apart and found the belt was wrapped around the shaft of the pulley and not the wheel of the pulley causing friction on the drum and keeping motor from turning on. I reassembled unit and tested unit is not working properly.
We serviced a
JENNAIR RANGE
Model JJW9630DDS
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/08/2022
oven lower door not connected on latch remounted on latch but hinges not keeping the door closed or enagaging the oven latch ordering latch kit cx owes 110 on return; ordrng 1 12002489 (hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near East Berlin, PA 17316
Sal R.
Job Details: 07/08/2022
"I was able to access and replace the Start Dev and the run cap. I found that the utni turned on once plugged in . The unit ran for about 10 sec and turned off. I ohmed the compressor and found it to be ohming at pin 1-2 5-8 , pin 3-2 5,9, and pin 1-3 11.1Ohms. I then took a amp draw and found the unit to be pulling 8.09 AMPS . Unit will need 1 new compressor (W11580057), 1 access valve (W11506635), 1 coupler (W11504415), 1 SL Coupler (W11504431), 1 Drier filter (W11109499), 1 Heat lopp coupler (W11504433), and 1 Cap Tube coupler (W11504447). Unit will requrrier LOCRING and a 3 call count due to the time need for repair. Once parts are avalible, please ahev someone form the office call to set a return date.; ordrng 1 W11506635 (access valve 100 @ tribs) and 1 W11580057 (Compressor) and 1 W11504415 (coupler) and 1 W11504431 (suction line coupler) and 1 W11109499 (drier filter 81 @ tribs) and 1 W11504433 (coupler Heat loop 20 @ tribs) and 1 W11504447 (coupler Cap tube 28 @ tribs) and 1 LOCRING (LOCRING) and 1 3CALLCOUNT (3 CALL COUNT)"
We serviced a
WHIRLPOOL WASHER
Model GHW9300PW4
Near Little River, SC 29566
Jason T.
Job Details: 07/08/2022
"Arrived on site, per CX request to cancel the service call."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Goldsboro, PA 17319
Drew B.
Job Details: 07/08/2022
when arrived cx said unit been working so was able to run test 4 and the valve does switch to each section advised cx that per wp they would need the unit ui but cx wants to hold off bc its been working on paying for ui
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23236
John P.
Job Details: 07/08/2022
Installed control and suspension calibrated tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Barboursville, VA 22923
Eric F.
Job Details: 07/08/2022
"Collected data logger, informed CX that we would need to send the data back to the office and then reach out to whirlpool before contacting her back with the next step. Data logger in bin.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Weather, VA 20135
Ezra M.
Job Details: 07/08/2022
"installed new control and valves, tested and calibrated unit. working properly, no errors"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hertford, NC 27944
Branden R.
Job Details: 07/08/2022
"cx complaint unit missing roller , checked unit found right roller will need a new axle for repair so unit can be leveld , ordering all parts for repair , cx agreed .; ordrng 1 W11476984 (axle) and 1 W10803534 (screw) and 1 WPW10304660 (roller) and 1 WPW10304659 (roller cap)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Mechanicsville, MD 20659
Shane B.
Job Details: 07/08/2022
"cx complaint is the unit not running some times. cx said he will put it on the cycle he wants and press start and nothing happens, like the unit is dead. other times it runs fine. i found no saved codes, ran service cycle. unit worked properly. tried starting a normal cycle and unit did not run. no codes. outlet is wired properly and supplying 120vac. replaced control with preIded part. unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lochearn, MD 21207
Keith H.
Job Details: 07/08/2022
replaced ui tested and calibrated unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Mechanicsville, VA 23111
Gill G.
Job Details: 07/08/2022
verified cx complaint of crack in liner. cx dropped item from top shelf to the bottom of the fresh food cabinet. cabinet cracked. sealed 1 inch crack with silicone sealant.; used 1 482338 (silicone sealant) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Pikesville, MD 21208
Keith H.
Job Details: 07/08/2022
cx complaint is ice dispenser not working insepcted unit and found 120v to unit but wires at bottom of freezer door are cut and door needs to be replaced also cx wants unit leveled als wants a filter ordered infrmed him fitlers arent covered he says he has ext warranty with Best buy and they do cover filter cx needs new freezer door 2 tech job; ordrng 1 LW11037733 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Little River, SC 29566
Jason T.
Job Details: 07/08/2022
"CX complaint, log grounding noise during wash cycle, found gear case oil had leaked out also stripped the cam hub sleeve assembly, pics on SD. Ordering parts to complete to repair, CX will be called to schedule a return visit, cx agreed.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Cam kit) and 1 2count (2 count), used 1 W10721967 (Cam kit) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Odenton, MD 21113
Alexander D.
Job Details: 07/08/2022
unclogged drain with steamer. ran 1/4' waterline thru drain and it went all the way through. tested by pouring cup of water down drain. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/08/2022
"7733577094came out and found a owi sensor out of range. repalced and tested unit. also found that the voltage dropped out from the unit and was able to get a photo of it on my pohone. advsied cx that the unit is dropping voltage out on a load. therefore, the unit is shutting down intermittenly everytime this happens. advised cx to contact an electrician.cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20011
Ricardo S.
Job Details: 07/08/2022
"Cx complains that the unit not cooling, inspected unit and found frost on eveporator cover, i ran diagnostic test mode, the defrost is working.. replaced thermistor,, unit tested ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Mitchell H.
Job Details: 07/08/2022
cx complaint unit is not cooling at all. inspected unit and found compressor locked up. ordering SS parts 2 ct on return visit.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier)
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GBS0
Near Westminster, MD 21158
Bernard M.
Job Details: 07/08/2022
"Cx complaint the dispenser door won't close. Inspected door and found the gasket had come off and gotten stuck. It caused the spring to come off. Replaced dispenser using pre-id parts, now the door opens and closes as intended. Cx paid $369.88 for full repair. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Richmond, VA 23238
Jerod R.
Job Details: 07/08/2022
tested unit found both upper hinges have alot of movement do to larger holes in hinge ordered hinge; ordrng 1 W11027247 (hinge-door) and 1 W11027248 (hinge-door) and 4 W11126052 (screw)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KBS0
Near Newark, DE 19711
Alexander W.
Job Details: 07/08/2022
"Cx stated unit stopping mid cycle tested inspected and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 07/08/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, PA 17404
Sal R.
Job Details: 07/08/2022
"CX complaint is that the unti is not cooling I found that the unit will need a Evap harness (W11546681) due to the connectors not making good contact witht eh defrost heater and well as 1 thermistor (WPW10384183) . CX is leaving for Vaca this week and wiull not be home for over a week. Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11546681 (Evap harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near ,
Michael E.
Job Details: 07/08/2022
"SR7734067750 CX complaint: vent asssembly still leaking when door open. T ested and verified complaint. We have previously replaced the vent assembly, vent gasket and door panel. Called WPTL and was advised to replace door panel and to document pics of the inside of door, vent assembly on inner and outer panels. TL asked me to download the pictures of vent assembly onto service matters. Door panel sent was not the correct part. ordering correct door panel. Cannot reschedule due to SO part; ordrng 1 W11416788 (door panel)"
We serviced a
WHIRLPOOL WASHER
Model MVWX700XL1
Near Orange, VA 22960
Eric F.
Job Details: 07/08/2022
"Cx refused service, did not know about labor charge ontop of diagnostic charge, did not want to spend so much money on a 10 year old unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near Pikesville, MD 21208
Keith H.
Job Details: 07/08/2022
cx complaint is scratch on door was pointed oiut last appt but they were told thats not what service call was for. ordeirn new door still covered within 30days of purchase; ordrng 1 13107887BQ (dor-fip bl) and 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21229
Milton J.
Job Details: 07/08/2022
Complaint unit not making ice. Drove to CX address and not a very nice place for a Friday evening. Will have to return in morning or early afternoon!!; schdld next appmnt for 7/13 WED AM
We serviced a
MAYTAG DISHWASHER
Model KUDE60FXSS5
Near Monrovia, MD 21770
Ricky E.
Job Details: 07/08/2022
"installed parts and verified operation, unit xks ok.."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21205
Milton J.
Job Details: 07/08/2022
"CX complaint F8E4 code. Checked for errors and a F8E4(Overfill/Open Float Switch) and a F9E2(Drain Motor Electrical Problem. Ran a normal cycle and no leaks seen. Float not open and drain motor working as should. Unit having some intermitten problem. Ordering new Drain Motor,m Float Switch, Lower Door Seal and also returning with Pre-IDed Gasket. -MJrob; ordrng 1 W11497943 (Drain Motor) and 1 W11545764 (Float Switch) and 1 W11606677 (Lower Door Seal)"
We serviced a
KITCHENAID FREEZER
Model KBFN506EPA00
Near Rockville, MD 20852
Roberto I.
Job Details: 07/08/2022
"CX complaint temp too warm and no ice.Temp check with thermocouple showed 19F in the Fc and 43F in the Rc. Compressor and all 3 fans running ok. Removed Rc evap cover and reconnecteed UI and ran test 10. The evaporator made incomplete frost pattern. Unit needs sealed system repair. No signs of leaks around compressor and condenser, on Rc evap or on the Fc evap drip pan. Ordering compressor W10276644, UV drier W10143759, Fc evap W10915406, Rc evap W11553229, 3 way valve W10545670 and water filter EDR3RXD1 (cx asked for new water filter). Collected $187.47. Balance due $1,600. **SEALED SYSTEM TECH**, **2nd TECH** and **4 COUNTS**; ordrng 1 W10276644 (compressor) and 1 W10143759 (UV drier) and 1 W10915406 (Fc evaporator) and 1 W11553229 (Rc evaporator) and 1 W10545670 (3 way valve) and 1 EDR3RXD1 (water filter) and 1 sealed system tech and 1 2nd tech and 1 4 counts"
We serviced a
WHIRLPOOL WASHER
Model CAW9244XQ2
Near Newport News, VA 23602
Lucas R.
Job Details: 07/08/2022
"cx complaint excessive vibration, checked unit found oil leaking from gearcas onto belt and cam, belt fraying, , plastic gears on motor cam worn, suspension rods rusting and bushingds deteriorating, quoted cx parts W11454741 gearcase $263.77 W10721967 cam $39.91, WPW10006384 belt $24.98, w10780048 suspension $78.11 wpw10006415 motor $256.34, labor $250.00, shipping $15.00, tax $39.79, total $1087.90, caall POC jeff lft message office closed at 1:00 on friday, 8:00-4:00 mon-thurs, unable to collect payment; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near North Bethesda, MD 20852
Roberto I.
Job Details: 07/08/2022
"CX complaint oven light always on.Confirmed complaint, oven light doesn't turn off. Removed side panel and back cover, found bad door switch. Replaced part using pre id, unit tested ok"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Laurel, MD 20724
Alexander D.
Job Details: 07/08/2022
"replaced evap harness, tested unit. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Roberto I.
Job Details: 07/08/2022
"Cx complaint filter stuck.Unable to remove filter, the cap was warped and snapped off the filter every time I attempted to turn it. Used channellock to remove the filter but I was unable to install the new filter. something is wrong with the filter housing too. Ordering filter cap W11220375. Pre id filter housing to be used on return. Return visit 7/12/22; ordrng 1 W11220375 (cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hertford, NC 27944
Branden R.
Job Details: 07/08/2022
"came out to replace parts on unit disassembled and replace both valves on unit , tested unit is running as designed . ice bin full and ice maker tested good ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bethany Beach, DE 19930
Michael E.
Job Details: 07/08/2022
"CX complaint: dripping from water dispenser, ice forming in FC, and gasket gap. Tested and verified cokmplaint. I tested dispenser but did not get any drips. Flipper mullion is gathering condensate which is running down and into FC. I heated and reshaped FC gasket. On return visit, replace flipper mullion and test before replacing control. Test dispenser again to verify that it is still not dripping. If FC gasket does not hold shape it may need to be replaced. Also, lean unit back a little by lowering legs to get easier close on FC door. Marking FC gasket and spigot for return just in case. Ordering flipper mullion and control (just in case). Scheduled next visit for 7/15 any time after 10am. CX would prefer ME for return visit.; ordrng 1 WPW10624450 (rail-mulln) and 1 W11035836 (control)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Blades, DE 19973
Jonathon C.
Job Details: 07/08/2022
"called and spoke to cx, they left as i was taking too long. office unavailable at this time, i was unsure if i could reschedule so i told them we would call them.; saved tckt"
We serviced a
MAYTAG FREEZER
Model KFIS29PBMS00
Near Bowie, MD 20715
Eric W.
Job Details: 07/08/2022
icx complant of not making ice inspected unit e2 erro not moveing unit will fill installed new icemaker and refilled unit now working properly
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near York, PA 17406
Sal R.
Job Details: 07/08/2022
CX canceled with in driveway. I am moving on.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chester Gap, VA 22623
Daniel J.
Job Details: 07/08/2022
clothing wet at end of cycle inspected and replaced slider grease found in rotor cleared errors for stuck rotor and overload calibrated diag no errors after but found vertical movement in gearcase ordering gear case and rotor; ordrng 1 W11449841 (gearcase) and 1 W10915701 (rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Baltimore, MD 21205
Milton J.
Job Details: 07/08/2022
CX complaint unit not cooling. Inspected and found evap froze over. Put into forsed defrost and element energized and started melting the ice good. Evap Fan running. Pulled resistance reading on thermistors at the control and Evap Thermistor was 19.77(6 degrees) and RC Thermistor was 3.11(71 degrees). Both in range for compartment temps. Compressor running. Discussed with MR and sounded like a control issue. Put back into forsed defrost and steam thawed evap. Installed new Control as sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Perry Hall, MD 21128
Andrew H.
Job Details: 07/08/2022
"Replaced compressor, dryer, coupler and RC Evap due to RC Evap leak. I added zip ties to the RC Evap to hold it in place. I pulled unit into a 30-in vacuum and filled to 5.50oz. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Westminster, MD 21157
Bernard M.
Job Details: 07/08/2022
"Replaced RC gasket and it sealed all the way around. Cx complaint that the RC section isn't getting cool. Accessed damper and ran test 6 and found the damper opens and closes as designed but very little air comes through with evap fan running. Inspected FC and found frost build up on the evap cover. The evap is frozen over and will needed to be defrosted. Ordering control and harness, once approved contact cx to reschedule; ordrng 1 W11260592 (harness) and 1 WPW10503278 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Rehoboth Beach, DE 19971
Andrew W.
Job Details: 07/08/2022
"Cx complaint is ice maker not making ice. tested and verified complaint. cx had recently installed new filter and it was stuck and building up pressure. per service pointer on this model the water dispenser shows high pressure and no water flow. tested and verified this issue. followed troubleshooting directions and removed filter and reinstalled it correctly. water pressure went back to normal and water flowed from dispenser as it should. informed cx on water filter housing being slightly off centered and could be why it wasnt seated properly. cx stated they were fine with it as it was. tested water fill for ice maker and water filled the ice tray to start ice harvest. unit is working as designed, job complete. Cx paid for $120 service call by cc."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near New Castle, DE 19720
Taylor F.
Job Details: 07/08/2022
Cx cancled at the door. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/08/2022
"CX complaint, will not wash or dry the dishes properly, brand factory diagnostic test no error codes found. Tested all wiring and circuits found 120 vac connector at the motor backed out of the harness connection. Repaired the loose connection and verified vac voltage to the motor, ran factory diagnostic test to calibrate and verify unit operation, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Manchester, PA 17345
Sal R.
Job Details: 07/08/2022
"CX complaint is that the FC icemaker is leaking is leaking into the icebin. I fou d that the funnel is cracked and water flows directly ninto the bin. I am ordering 1 FC Icemaker (W10886939). Once the contract is apporved, please ahve somoene form the office call to set a return date.; ordrng 1 W10886939 (FC Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Wilmington, DE 19801
Taylor F.
Job Details: 07/08/2022
Cx compalint is low ice production. Tested inspected and verifed complaint. Found the IM working as designed and just couldnt keep up with the demand for ice the cx had. Unit is working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Frederick, MD 21704
Ricky E.
Job Details: 07/08/2022
"S16360 for labor, kit less installed than 1 yearS191AQ parts and labor fzr led assythe units ff drip pan is warped again and causing water to puddle under the crisper drawer, and the fzr led has knocked out the upper lamps in the ff section... need parts...; ordrng 1 W11457241 (evap kit) and 1 W10695459 (module)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Wilmington, DE 19809
Taylor F.
Job Details: 07/08/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM constantly cycling and never calling for water. IM never stops turning like it lost home position. Called the office and pulling one for office stock. Rescheduled for 7/21/22.; ordrng 1 W11556926 (ice maker)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Lebanon, PA 17042
Justin L.
Job Details: 07/08/2022
as per previous tech was able to access unit. Found that the ui and harness which was supposed to come with panel were not included. Changed out panel and same issue with display persist and will need changed out. Reordering panel and please check to make sure before setting return ordering harness and UI seperately as well to make sure we get the parts to correct the issue. Office will need to set return; ordrng 1 W11413965 (control panel) and 1 W11414079 (ui) and 1 W11084865 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mechanicsville, VA 23111
Gill G.
Job Details: 07/08/2022
cx complaint: unit will not start a cycle. no stored fault codes. ran diagnostic test cycle and found unit is fully functional and working as designed. started a cycle for cx to demonstrate it is working.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Palmyra, PA 17078
Justin L.
Job Details: 07/08/2022
As per previous visit was able to access unit and replace parts. Calibrated and tested and unit now operates as designed no further work needed
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/08/2022
"cx complaint no cool and no ice, upon arrival checked temps, fc at -4.4 degrees, rc at 41 degrees, tested icemaker, icemaker wires not seated properly, reseated wires to icemaker, tested, icemaker is good and called for water, unit is within range of service pointer #W11450890 stating to replace ui and acu. ordering both parts to complete repair.; ordrng 1 W11533211 (control) and 1 W11262313 (panel-ui)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW
Near Newport News, VA 23602
Justin W.
Job Details: 07/08/2022
cx unable to find extended warranty paper work. advised to call back when they have warranty paper work correct cx agreed
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Lorton, VA 22079
Demonte S.
Job Details: 07/08/2022
Inspected the Compressor Section. Found that there is already a coupler & Drier installed. Checked the pressures on the unit. I'm getting 1 Bar on the Low side & 125 Psi on the high side. Checked the Drier. Drier is cold. Pulled Vacuum on the unit. Unit is holding Vacuum. I then Filled the unit. Unit is starting to Cool. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Harrisburg, PA 17110
Andrew S.
Job Details: 07/08/2022
Cx complaint is that the LF burner only has the outer part of the burner working. Upon arrival I found that the outer section of the burner heats. I lifted the cook top and found that the inner element had a thermal event and has no continuity. I am ordering the LF element. I was able to schedule the return visit for Wednesday 7/13.; ordrng 1 W10823727 (Element LF)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Lorton, VA 22079
Demonte S.
Job Details: 07/08/2022
"Installed the Compressor, Drier & Coupler. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures. ); used 1 4387444 ( Evaporator Repair kit) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS5
Near Elkton, MD 21921
Alexander W.
Job Details: 07/08/2022
Cx stated unit not working at all. Tested inspected and verified cx complaint. Found unit is getting proper voltage and control is getting 120VAC. But not sending any power to anything. Gave cx qoute for new control. Cx denied qoute cx paid 120 by CC job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fairfax, VA 22033
Richard B.
Job Details: 07/08/2022
"CX complant. Wires showing on left side of fridge and white showing on both sides of fridge. Inspected unit and found area of cx concern is normal. White pieces showing are the door closers , Wires showing is the wire bundle and the water lines for water dispensing through the door . CX thinks these should be covered better because pics online dont show this . Instructed CX on filter changing routine as well as how to adjust temps and dispense ice and water . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilson, NC 27896
Ronnie B.
Job Details: 07/08/2022
"cx complaint of unit not cooling. checked unit and found evap frosted over. put into test mode and control is not seeing defrost thermistor. Removed ice, found brown wire to defrost heater not locked into connector. Properly secured brown wire into connector and plugged in. Activated heater in test mode to confrim function. removed and replaced thermistor, control is now seeing thermistor, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx986sihz03
Near Fairfax, VA 22031
Richard B.
Job Details: 07/08/2022
"CX complant, Water showing on door gasket for freezer, And freezer bin broken Inspected unit and found freezer bin broken , Found freezer rails not pulling door closed good enough. Ordering rivet gun and rivets so basket assembly gan be secured to new rails. Ordering freezer top basket as it is defective and front dosent stay attached. Leaned unit back and increased door closing but will still need rails, Further work needed, RB; ordrng 1 WPW10493169 (freezer bin) and 1 rivetgun (rivet gun)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HV2
Near Harrisburg, PA 17111
Andrew S.
Job Details: 07/08/2022
Cx complaint is that some of the buttons on the door are not responding to touch. Upon arrival I found that a few of the button are not responding to inputs. I am ordering the door. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11334570 (Door)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Glen Allen, VA 23060
Gill G.
Job Details: 07/08/2022
"cx complaint: unit is leaking gas. found gas off to unit. found bezels had heated up enough to melt stainless covering off plastic. inspected unit and found no evidence of damage to wire harness or valves on manifold. flash fire in burner box did not cause damage. checked all manifold connections for leaks. none found. tested unit and found it is fully functional. suspect that something containing oil boiled over and extinguished burner flame. gas entered burner box and when ignitor sparked the gas flashed and ignited oil residue on cookop knobs and resulted in a fire. cx stated that he heard the ignitors clicking prior to the fire starting. called safety to document, spoke with Dominique SR#7733959159. advised to replace bezels. scheduled return visit.; ordrng 5 W11240529 (bezel-knob)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB00
Near New Castle, DE 19720
Taylor F.
Job Details: 07/08/2022
"Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the start device to be defective. Replaced the start device and compressor still does not come back on. Found when start device failed, it da,aged the control. Ordering control, cannot reschedule at this time.; ordrng 1 W11436574 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/08/2022
"cx complaint the unit is making alot of noise during the spin cycle. checked the unit and found that the belt was creating markings on the splutch and also the gearcase is leaking oil on to the belt, splutch, etc. unit will need a new gearcase to resoble the issue. repalced the splutch and belt for the time being to help with the belt noises while we wait on the gearcase. gearcase is fbo.; ordrng 1 w10721967 (splutch) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W10752283 (washplate), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/08/2022
replaced all parts ordered and checked over unit with cx and she said looks good now and sees nothing. unit now checks and nothing wrong. job complete.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX335HPS00
Near Washington, DC 20001
Samuel R.
Job Details: 07/08/2022
cx complaint unit pump makes noise and will produce very low amount of ice.inspected unit and could confirm cx complAINT.found a serive pointer W11623132 explaint the exact issue cx is going through.unt will need a need a new circulation pump W11542867 special order; ordrng 1 W11542867 (recirculation pump)
We serviced a
KITCHENAID DISHWASHER
Model KUDT03STSS3
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/08/2022
replaced fuse and tested ujnit. unit came on and everything works as it should. unit now checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Glen Allen, VA 23060
Gill G.
Job Details: 07/08/2022
verified cx complaint of thermal event at terminal block. found nuts not tightened at installation. replaced terminal block and removed charred wires. tested. unit is working as designed.
We serviced a
MAYTAG DRYER
Model LDE8824ACE
Near Laurel, MD 20724
Alexander D.
Job Details: 07/08/2022
"cx complaint drum not turning, unit still heats. was making squealing noise before drum stopped turning. inspected unit and verified complaint. found belt broken and idler not spinning freely. ordering belt and marking preid idler and pulley arm as will use on return. quoted 315.66, paid in full with c/c. parts in stock, scheduled return visit for 7/12; ordrng 1 WPY312959 (belt)"