We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Alexandria, VA 22310
Lloyd B.
Job Details: 02/21/2023
"Cx complained of a leak. Inspected the unit and found when dispensing water, it leaks from a line going into the door. Unit needs new door. 2 techs required, built in, heavy door. Cx declined serviice for now. Job complete; ordrng 1 W10800816 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 02/21/2023
Customers complaint is unit dispensing water extremely slow. Found filter not seating into the head properly. Took the unit apart and reseated the lines and connections. Reinstalled and all check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Midlothian, VA 23114
Joseph D.
Job Details: 02/21/2023
"lmpoe016@gmail.com unit with dented cabinet, keeping drawer /shelf from opening. Potential to leak with dent at seam. Must replace cabinet; ordrng 1 W11409866 (Cabinet) and 1 Looklooktwocount (Look two count)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East York, PA 17402
Sal R.
Job Details: 02/21/2023
CX complaint was that the unti was making a humming sound and not opperating. I found that the utni had a loose connection to netrual at the term block. I was able to secure the wire and unit test good. I found the unit tobe opperating as designed. I collected $120.00 for service charges
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near New Market, MD 21774
Ricardo S.
Job Details: 02/21/2023
"the client complains that the ice maker was leaking and now not working at all, inspected unit and found an error code e5 timed ice making . fill tube cks ok. fill test works but the ice mkaer leaks .. overfill.. order ice maker assy and dual valve; ordrng 1 w11579560 (ice maker) and 1 w11482383 (dual valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Severn, MD 21144
Israel R.
Job Details: 02/21/2023
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Alexandria, VA 22315
Lloyd B.
Job Details: 02/21/2023
"Cx complained the unit did not heat. Inspected the unit and found a proper 240vac and the hi limit has less then 1ohm but, the element is broken. Installed new heater and tested and it now heats and cycles. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 02/21/2023
Cx complained the unit had an error. Inspected the unit and the error was for a leak. Removed the float and water and tested and it did not leak. Water may have come over from oversuds. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Alexandria, VA 22306
Lloyd B.
Job Details: 02/21/2023
cx declined service
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Alexandria, VA 22308
Lloyd B.
Job Details: 02/21/2023
Cx complained the unit made noise. Inspected the unit and found the back panel was vibrating against the wall. Put insulation between the back and the wall and tested and it no longer makes noise. Job complete
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Wilmington, DE 19802
Taylor F.
Job Details: 02/21/2023
"Replaced washplate, agitator, dispenser, hub, splutch and belt from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Stone Ridge, VA 20105
Richard B.
Job Details: 02/21/2023
"VCX complant. Machine moves and dosent spin or drain. Prior diagnosis found unit needs console, Installed cosole. Started a cycle and unit started . Canceled cycle and unit drained fine. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 02/21/2023
cx complaint unti is still noisey nothing changed. inspected unit turned cooling to coldest and unit turned on and unit still sounds the same to me how all compressors sound. she says the compressor makes a tinging noise and said it shoiuld be hum noise. infomred her this is a new unit and i cannot compare to an old fridge. she said from this noise she is now having ear issues and is seeing a doctor for it. i infomred cx the fridge sounds normal to me. took video of noise (compressor running) called techline spoke to steve sent him video and agreed sounds normal and told me to tell cx to call into customer care.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Arlington, VA 22207
Eric W.
Job Details: 02/21/2023
cx complant of unit making noise inspected unit found nut fell off pully removed cover and reinstall nut and tested unit on quick wash no more noise
We serviced a
KITCHENAID BEVERAGE CENTER
Model KBCS24RSBS04
Near Alexandria, VA 22301
Lloyd B.
Job Details: 02/21/2023
Cx declined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Berryville, VA 22611
Ezra M.
Job Details: 02/21/2023
"installed all parts, tested, verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Wilmington, DE 19801
Taylor F.
Job Details: 02/21/2023
Replaced compressor dye drier and coupler from previous diagnosis. Pressure tested at 120psi and found no leaks. Vacumed down and refilled with 4.25oz of 134A. Unti is now working as designed. Low side pressure was about 2psi. Job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Ashburn, VA 20148
Ricky E.
Job Details: 02/21/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hedgesville, WV 25427
Ken M.
Job Details: 02/21/2023
Ice maker replaced and tested. Unit is working properly. Customer to monitor for any further issues.
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE500ESS01
Near Charlottesville, VA 22903
Danny R.
Job Details: 02/21/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Edenton, NC 27932
Austin D.
Job Details: 02/21/2023
replaced the ice maker. tested operation. unit is running as designed. advised cx it can take 2-3 days for the unit to have a full bin of ice. cx agreed. temps were good to go
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 02/21/2023
"replaced tco and element, tested, unit has great airflow, unit working as designed."
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMS2056SSS3
Near Leesburg, VA 20175
Ricky E.
Job Details: 02/21/2023
customer canceled at the door due to potential cost of repair
We serviced a
JENNAIR DBL WALL OVEN
Model JMW2427IL03
Near Alexandria, VA 22305
Lloyd B.
Job Details: 02/21/2023
Cx complained the unit did not operate. Inztalled new control and tested and it now starts and heats to temperature. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20016
Samuel R.
Job Details: 02/21/2023
x comaplaint unit will not ignite after pre heat.inspected uit no error codes.tested temp sensor and got 1.476 @ 200degrees.testes amp draw at ignitor and 3.50 amps.per readings techline advised change control.tested unit and unit is now working properly
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Fulton, MD 20759
Robert L.
Job Details: 02/21/2023
"cx complaint while popping popcorn flame from right side inside door, found upper mica plate had melted , looked to be from spillage, removed plates and no damage to wave guide and mag tip stilll intact, replaced plates and tested several times, tested all ops ok, collected $219.20 visa cx paid in full"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rockville, MD 20851
Roberto I.
Job Details: 02/21/2023
"CX complaint dryer stop during timed dry or sensor dry just after few minutes, and sometimes trips the breaker.Tested unit on timed dry, the cycle stopped after 5 minutes and I was able to start the cycle again by pushing start. Tested power supply, found voltage drop to 98V between L1 and neutral, and the cycle turned off. Cx needs an electrician to fix the issue with the power supply."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near York, PA 17402
Sal R.
Job Details: 02/21/2023
CX complaint was that the door was making a noise when opening nad closing. I found that the the washer was fragmented and not funtioning. I was abkle tio replace the washer and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 02/21/2023
"replaced gearcase, belt, clutch, cover. calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Shenandoah, VA 22849
Danny R.
Job Details: 02/21/2023
cx stated un even drying . i found sensor conection not tight and niot sensing right would short cycle heat . adjusted heater and unit now heat right doesnt tuen off . checkmsok
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Nottingham, MD 21236
Shane M.
Job Details: 02/21/2023
cx complaint the cooktop cracked & bust while cooking. can confirmed cooktop broken. replaced cooktp panel unit working properly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Norfolk, VA 23508
Carl A.
Job Details: 02/21/2023
replaced heating element and tco kit tested unit works as designed collected labor
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near New Castle, DE 19720
Taylor F.
Job Details: 02/21/2023
Cx complaint is unit not spinning. Tested inspected and verifed complaint. Replaced capacitor from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFE4
Near York, PA 17404
Sal R.
Job Details: 02/21/2023
CX complaint is that the start button on the control console is stuck in and will not spring back. I found that the button has a large amount of play in it and will not respond to touch prompts. Unit will need 1 control console (W10910624) . Part is currantly TOS. I quoted CX for the cost of repair in the amount of $450.63. I collected $120.0 for service charges via credit card. CX will call office if a reoair is wanted at a later date.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ashburn, VA 20148
Richard B.
Job Details: 02/21/2023
CX wants wheels removed so unit will fit under cabinet/ Found if wheels are removed the hardwood floors are exposed to sharp edges and unit will not be able to be moved. Called office since CX was insistant and office MA aggreed . RB
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrt318fzdw02
Near Silver Spring, MD 20901
Brian F.
Job Details: 02/21/2023
"Cx states food/drink freezing in RC, confirmed frozen items in RC. Removed RC thermistor, tested in ice water, measured 7.51Kohms, should be about 9Kohms. Installed inew rc thermistor. Filled gap between cabinet and outer shell with silicone."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Hanover, PA 17331
Drew B.
Job Details: 02/21/2023
cx complaint that unit isunder the heater recall element.. and replaced element and now checks good no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near La Plata, MD 20646
Robert A.
Job Details: 02/21/2023
Cx complaint that the unit's RC light is not working. I inspected the unit and confirmed the complaint. I found the door switch is seperating not allowing the light to be activated. I replaced the door switch and tested the unit for he cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF25D4MDM01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/21/2023
when i arrived cx showed me that none of the lights in the unit were working. cx said they forgot ot mention it on the last visit. sometimes lights worked when doors were opened. i installed the ordered part. tested dispensor. its working as designed. informed cx of the price of the light module. he declimed ot have it repaired.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Jessup, MD 20794
Dustin F.
Job Details: 02/21/2023
"Cx complaint: unit not draining.Inspected unit, confirmed CX complaint.Drained Drain line from garbage disposal, then from sump. Checked resistance at pump. resistance good. along with voltage when calling for drain cycle. pump kicked on but wouldnt drain. Pulled unit, out and found Kink in drain line. Unkinked drain line and ran test cycle. unit now drains and runs great."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Phoenix, MD 21131
Justin S.
Job Details: 02/21/2023
cx says the unit stopped making ice then stopped dispensing and now the water is back but still no ice. found good water flow from the dispenser. test 56 no errors. no ice in the mold but test 57 the ice maker completed harvest. test 45 the valve hummed but the tray didnt fill. test 19 the heater is getting 120vac and i can feel the water line heater heating but is not making solid contact. reseated the heater and ran test 45 again. the unit is now filling good. test 36 has good air movement. test 7 to 2.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Conway, SC 29527
Jason T.
Job Details: 02/21/2023
"Cx complaint, no cool installed all parts ordered, also used coupler from van stock to complete the repair. Vacuumed and charged with 4.27 Oz. of R134A. Verified proper air flow, cooling-freezing, unit is working as designed.; used 1 W10913906 (COUPLER (CBE)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Carlisle, PA 17015
Fred G.
Job Details: 02/21/2023
i was able to access unit and replace both RC and FC leds as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Selbyville, DE 19975
Michael E.
Job Details: 02/21/2023
"CX complaint: FC frosting up all over. Inspected and verified complaint. I found the drain is clogged again. Defrosted drip pan. Ran snake down from FC and up from drain pan and was able to clear obstruction. It was farther down than it was previoiusly. Tested by running 2 cups warm water down drain and they both went through. Unit is now working properly,. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near New Castle, DE 19720
Taylor F.
Job Details: 02/21/2023
Cx complaint is dryer not spinning. Tested inspected and verifed complaint. Replaced motor from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Silver Spring, MD 20906
Dustin F.
Job Details: 02/21/2023
"Cx: complaint No iceInspected unit, used bypass and confirmed bad water filter. pulled unit out and found kinked water line. unkinked water line and put in new filter CX had, tested unit. unit now working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Broadlands, VA 20148
Richard B.
Job Details: 02/21/2023
"CX complant. After last visit. not heating. Found unit heats in diagnostics butt not duruing wash cycles.Installed new control and tested unit. Working as designed.Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Leon
Job Details: 02/21/2023
cx complaint was dryer-making loud grinding noise confirmed compalint replaced all the parts tested unit before leave everything worked like it should
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near White Plains, MD 20695
Robert A.
Job Details: 02/21/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Arlington, VA 22206
Lloyd B.
Job Details: 02/21/2023
Cx complained of no lighrs. Installed new switch and tested the unit and the lights now come on and off when the door is opened and closed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Timonium, MD 21093
Justin S.
Job Details: 02/21/2023
replaced the door and adjusted the gasket so the unit is now sealing good. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Wilmington Manor, DE 19720
Taylor F.
Job Details: 02/21/2023
Cx complaint is unit not canceling cycle. Replaced control from previous diagnosis. Calibrated unit and it is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Rockville, MD 20852
Roberto I.
Job Details: 02/21/2023
"Cx complaint mold on gasket and leak from door.Inspected door gasket, found a rip on it and water leaking from there. Replaced bellow using pre id part. Unit tested ok"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Washington, DC 20001
Samuel R.
Job Details: 02/21/2023
replaced valve and tested unit.no leaks and unit is now working good.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Hampton, VA 23664
Carl A.
Job Details: 02/21/2023
replaced both parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Martinsburg, WV 25401
Ken M.
Job Details: 02/21/2023
Customer complaint is that the unit is leaving detergent behind. Unit tested and found error code F4E3. Checked for loose connections and found none. Ran test cycle and then wash motor did not turn on. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Robert A.
Job Details: 02/21/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS07
Near Arlington, VA 22207
Lloyd B.
Job Details: 02/21/2023
Cx complained the microwave did not heat. Installed new mag and inverter and tested and it heated a cup of water. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lexington Park, MD 20653
David J.
Job Details: 02/21/2023
Arrived to appointment and CX was under the impression that this unit had a 10 year warranty. Quoted customer for service call and labor. CX did not want to pay. No work was done at this job. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Arlington, VA 22201
Lloyd B.
Job Details: 02/21/2023
"Cx complained the unit did not drain. Inspected the unit and found the disposal was blocked. Removed the wall and tested and it now fills, washes and drains. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model Krfc604fss01
Near Arlington, VA 22207
Eric W.
Job Details: 02/21/2023
cx complant of she cant remove ice bin i get bin removed and tested unit now working properly
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chambersburg, PA 17202
Andrew S.
Job Details: 02/21/2023
Per previous diag I was able to access and repalce the control and inlet valve. I then tested the unit and it is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Little River, SC 29566
Rolf K.
Job Details: 02/21/2023
Cx complains flames too high. Adjusted flame height on all burners. Unit working as designed. All is ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockville, MD 20852
Roberto I.
Job Details: 02/21/2023
Replaced parts and ran a test cycle. The unit worked as designed and didn't leak
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Baltimore, MD 21211
Andrew H.
Job Details: 02/21/2023
Advise customer at the door that the unit was out of warranty. Customer was under the impression unit was in warranty. I advise her of warranty costs and customer denied service at the door
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEW2
Near Midlothian, VA 23113
Joseph D.
Job Details: 02/21/2023
Replaced icemaker and valve and harness. Icemaker filled properly cycles properly. Temperatures within range. Switch checks good working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Glen Allen, VA 23059
Joseph D.
Job Details: 02/21/2023
Replaced fan and broken harness to enable pantry drawer UI and icemaker. Unit working properly. All fans working properly.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0HV0
Near Port Republic, MD 20676
David J.
Job Details: 02/21/2023
Cx complaint broil element would stay on and keep heating. After previous techs visit he had found unit needed a new control after speaking with Techline. Removed unit and pulled back pan down. Replaced control with new part. Set time and tested unit. Unit is now working as intended. Job complete Cx paid 110.00 in labor
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 02/21/2023
replaced control tested on test mode & working properly
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Vienna, VA 22182
Leon
Job Details: 02/21/2023
cx complaint was unit wouldnt heat and dry confirmed complaint i reseated all connection in upper wire harness and lower wire harness tested unit again with a few wet bed sheets unit heated and dried the sheets then it heated and started to dry the a damp towel i added in unit is working
We serviced a
MAYTAG RANGE
Model MER4600LS2
Near Falls Church, VA 22041
Lloyd B.
Job Details: 02/21/2023
Cx complained the on indicator was on. Inspected the unit and found a bad switch. Installed new switch and tested and the unit works as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Springfield, VA 22150
Lloyd B.
Job Details: 02/21/2023
Cx complained of damage. Cx has new door to install. Installed new door and there is no longer damage. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 02/21/2023
"CX complaint about lights out followed svc pointer W11606409F S-code S84638 covers the cost of 12 replacement lights andlabor. Order 4 kits per unit.The quality improvement is a direct replacement with betterillumination patterns, color temperature, and brightness.Replace all original single-point LEDs in the product with the new multipoint LEDs use preid & working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Rockville, MD 20850
Roberto I.
Job Details: 02/21/2023
Replaced part. Unit good to go
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Potomac, MD 20854
Roberto I.
Job Details: 02/21/2023
"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Centreville, MD 21617
Frederick R.
Job Details: 02/21/2023
"CX complaint is bulb in MW not working right. Inspected and found CX has put improper bulb into unit. Replaced with bulb from VS and the MW light is now working properly. Job is complete; ordrng 2 8206232A (lamp 40 watt (FR VS))s and 1 look (look), used 2 W11579560 (bulb (FR VS)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Springfield, VA 22153
Demonte S.
Job Details: 02/21/2023
Installed the Sump Motor. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Colonial Heights, VA 23834
Chris B.
Job Details: 02/21/2023
cx comp unit will not wash dishes inps unit conf cx comp found can not get inot diag mode and unit will not wash or move wash arm; ordrng 1 W11613480 (sump) and 1 W11637583 (control) and 1 W11613564 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Brookeville, MD 20833
Robert L.
Job Details: 02/21/2023
"installed evap for motor, blade and icemaker, harvented icemkaer and fan running quiet, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Middle River, MD 21220
Shane M.
Job Details: 02/21/2023
cx complaint the unit isnt spinning. found F7E4. tried high spin. spun at low speeds & had alot clunking noise. ordering all parts for motor.; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (cam) and 1 W10915701 (rotor)
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Thomasville, PA 17364
Sal R.
Job Details: 02/21/2023
CX complaint was that the utni made a banging noise. I found that the the suppenion was off on the right hand front side. I was able to secure the rod and tested unit . I foun d the unit tobe opperating as designed. Supension is secured in place. Unit test good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Lititz, PA 17543
Justin L.
Job Details: 02/21/2023
Cx complaint cooktop lights on. Was able to access unit and verify model and serial. Cx has receipt showing they just purchased through Best buy but entitlements was showing no warranty. Showed cx and they will need to reach out to whirlpool and have entitlements corrected; saved tckt
We serviced a
IKEA RANGE
Model IEL730CS1
Near Silver Spring, MD 20906
Dustin F.
Job Details: 02/21/2023
"replaced all ordered parts and tested unit, unit now working as intended."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bear, DE 19701
Taylor F.
Job Details: 02/21/2023
"Cx complaint is unit leaking in the front left corner. Tested inspected and verifed complaint. Found both corners of the gasket on the bottom of the door to be defective. This caused water to splash out everytime the spray arm came around. Ordering gasket for bottom of door, cx paid everything except labor by CC. Cannot reschedule at this time.; ordrng 1 W11606677 (gasket)"
We serviced a
MAYTAG WASHER
Model MVWV835DW0
Near Rockville, MD 20851
Dustin F.
Job Details: 02/21/2023
"CX complaint: unit flashing and clicking.Inspected unit, confirmed CX complaint, found Control giving out inconsistant voltage to ui, found burn/corrosion marks on ui board, and relay on board stuck for lid latch. Unit needs new ui and control, CX does not want to repair unit. Wants to replace. charged CX $120 for service fee, she paid in cash."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Montclair, VA 22025
Demonte S.
Job Details: 02/21/2023
Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Checked the Gearcase section. Found that the Harness is broken at the Drain Pump. Unit will need the lower Harness. ( Just in case I order the Control Board & Capacitor.); ordrng 1 W11643701 (HARN-LOWER) and 1 W11513246 (CNTRL-ELEC) and 1 W11395618 (Whirlpool Washer Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Silver Spring, MD 20906
Dustin F.
Job Details: 02/21/2023
Upon Arrival cx informed me and joe they called multiple times trying to cancel appointment no work done no charges made
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23602
Justin W.
Job Details: 02/21/2023
cx complaint unit not locking or washing clothes. checked unit to find error code f0e9. found during test mode unit having trouble latching. ordering latch to complete repair.; ordrng 1 W11513248 (latch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Chesapeake Beach, MD 20732
David J.
Job Details: 02/21/2023
Arrived to CX condo on eighth floor. Knocked on door. Customer came to door and canceled appointment. Customer stated his unit was not working because the control lock was on. No work was done at this job.
We serviced a
KITCHENAID FREEZER
Model KFIV29PCMS03
Near Williamsburg, VA 23188
Orbie
Job Details: 02/21/2023
"Replaced brackets, rear valve, icemaker, fill tube heater. bar going across lower door falling off. need clip to complete repair.; ordrng 1 W10852685 (clip)"
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 02/21/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Newport News, VA 23608
Justin W.
Job Details: 02/21/2023
replaced bulb tested unit heated to 350. called techline spoke to Chris sr7735785708 ordering paint to fix scratches.; ordrng 1 W10803163 (black touchup)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pawleys Island, SC 29585
Paul F.
Job Details: 02/21/2023
Customers complaint is unit sometimes doesent cool properly. Found everything working fine when I arrived. Customer states unit stops cooling randomly it could be working for months with no issues then stop cooling again. They reset the power and it works again. Advised customer it sounds like its a control issue but I canot be sure. Customer is going to see if whirlpool will cover the cost of the control. Collected service call.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fairfax, VA 22030
Jason A.
Job Details: 02/21/2023
CX complaint WASHER doesnt turn on. Checked voltage at outlet has 125VAC & correct polarity. F0E5 off balance E7load detected during clean washer F1E2 motor drive. Cleared codes. Leveled unit as it is leaning to the right. Verified cold & hot water connections. DLMS calibrate & test wash completed. Start QUICK WASH but unit is not advancing. Drain pump noise Showed CX on USE & CARE Guide dedicated outlet requirement. Parts FBO > JJ; ordrng 1 W11419171 (ACU) and 1 W11478526 (User Interface (item 1)) and 1 W11396717 (drain pump)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Halethorpe, MD 21227
Andrew H.
Job Details: 02/21/2023
Customer complaint is that the unit is making a knocking sound coming from the compressor. Inspected unit found compressor knocking. I then replace compressor dryer and coupler. I pulled unit into a 30 inch vacuum and fill to 4.5 0 ounces. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Bowie, MD 20716
Shane B.
Job Details: 02/21/2023
"complaint is the IM not working and FC section not cooling. unit is set to recomended. prob shows 47/60. no frost visable on RC evap. found no frost on FC evap only a clump of ice in the upper right corner. compressor is pulling 1.2amps and is hot. used UV light but nothing is glowing at compressor, dryer, or evaps. SS tech will be needed to pinpoint the leak. ordering evaps and compressor. scehdule return with office for 2/28. cx paid service call. explained SS tech will decide labor when he knows what parts need replacing. explained labor starts at 350and goes up from there.; ordrng 1 W10779331 (compressor) and 1 WPW10608485 (evaporator) and 1 W11492867 (evaporator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Middle River, MD 21220
Shane M.
Job Details: 02/21/2023
installed panel. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Centreville, MD 21617
Frederick R.
Job Details: 02/21/2023
"CX 58 was 01.Ice box temp was 18 and FC was 16. is low ice production. Inspected/tested and found E5error code at Test 56. 58 was 01. Temps were RC 38, FC 16 and IB 18. All temps took with thermocoupler device. Took low side pressure at 20invac. Added R600 to unit to bring to temps. Ordering ice maker because of code and after using troubleshooting guide. IM is FBO so cannot reschedule; ordrng 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Midlothian, VA 23112
John P.
Job Details: 02/21/2023
"CX complaint unit making noise checked unit found noise coming blower wheel rubbing housing, adjusted housing tested working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Washington, DC 20010
Emmanuel R.
Job Details: 02/21/2023
"Cs frost keeps buidling up in the fridge, confirmed complaint. I found the evap seals are collapes and not sealing. I tried removing it while defrosting it but i was just falling into pieces. Technical Service Pointer #: W11329116C S Code: S27311. Spoke with whirlpool and got the scode authorized. Replaced evap cover and retest unit. Advised customer to please unplug unit a day before appt.; ordrng 1 W11167902 (cover-evap)"