We serviced a
MAYTAG DRYER
Model med7230hw1
Near Chesterfield, VA 23838
Chris B.
Job Details:
11/08/2023
cx comp unit will not heat insp unit conf cx comp found elm open replaced elm cleaned inside of unit with vac collected 140 sc 110 labor 15 ship 85.68 elm 5.14 tax cx paid in full 355.82
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/08/2023
"CX complaint: stuck in cycle humming. Tested and verified complaint. On sensing at early part of final spin, it kept humming for a very long time (15min) before proceeding but from CX description, this sometimes goes on for 30min or more when deep rinse is selected. If CX unplugs unit it then works properly temporarily. Ordering control and rinse option switch. Cannot reschedule due to BO part.; ordrng 1 W11607637 (control) and 1 WPW10414398 (switch-cyc)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Brightwood, VA 22715
Kyle A.
Job Details:
11/08/2023
Replaced parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/08/2023
"Cx complains that the unit not drianing, tub is full of water, inspected unit and the drain pump wires are broken.. replaced wires,, unti tested and now the washer stuck on drain all the time.. f3e2 pressure system error. hoses cks ok, repalced cntel elec.. reset powe,r unit tested and washer works fine"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near Moseley, VA 23120
Chris B.
Job Details:
11/08/2023
cx comp unit rattles and temp sensor will go off on control and there is no temp issue ordering control and second tech to help remove unit due it being biult in and connot detach freezer from fridge will need second tech to help remove unit to locate rattle; 1 W11572048 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Milford, DE 19963
Frederick R.
Job Details:
11/08/2023
CX complaint is fridge noise. Inspected/tested and found damper making a loud clacking noise as if it was getting stuck. Ordering new damper. Rescheduled CX for Tues 11/14; ordrng 1 WPW10479155 (control)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Lanexa, VA 23089
Justin W.
Job Details:
11/08/2023
"cx complaint of noisy operations. checked unit to find error codes f3e2, and f2e1. unable to replicate noise. ordering repair kit and moisture sensor to complete repair.; ordrng 1 4392067 (dryer repair kit) and 1 WPW10298258 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/08/2023
cx complaint not spinning or wet clothes at the end of the cycle - top load washer - most water drained checked unit and found all componets checked good over then slider seperating from metal ring causing unit to not sense and make loud noise when trying to cycle . replaced with pre id slider and tested unit is now running as designed with no errors
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Midlothian, VA 23112
Chris B.
Job Details:
11/08/2023
replaced ui tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Washington, DC 20011
Samuel R.
Job Details:
11/08/2023
ice maker is good and so is bail arm.bail arm just needed to be set properly.tested unit and bail arm is good.no need for ice maker to be replaced refunding cx called into office to start refund.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXL2
Near Rockville, MD 20850
Julian H.
Job Details:
11/08/2023
CX states that front panel has a gap unit works but is making console to break remove parts as careful as I could & attached panel with screws from VS staying in position but CX didnt want to spend more money on plastic pcs that are breaking
We serviced a
JENNAIR RANGE
Model JGRP536WP02
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/08/2023
"cx complaint of ui not coming on to use the oven, checked unit to find that the ui is recving voltage but dispaly screen total dead the following parts for repairs 1/WPW10145531,CNTRL-ELEC,1/WPW10464535,cntrl-elecservice call break down as follows service call 139.00part 979.87shipping 15.00labor 110.00sub total 1243.87tax 58.79grand total 1302.66depsoit 139.00; ordrng 1 WPW10145531 (CNTRL-ELEC) and 1 WPW10464535 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Midlothian, VA 23112
Chris B.
Job Details:
11/08/2023
cx comp unit rattles insp unit conf cx comp found evap fan rattling repalced fan and blade tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dewey Beach, DE 19971
Michael E.
Job Details:
11/08/2023
"CX complaint: unit not running. Tested and verified complaint. F1E1 erro code showing on display all the time. Would not go into diag or start any cycle. Marking control, lower harness (just in case) and drain pump (just in case) for return visit. Scheduled return visit for 11/14 PM; schdld next appmnt for 11/14 TUE PM"
We serviced a
WHIRLPOOL DRYER
Model WFC8090GX0
Near Newport News, VA 23602
Justin W.
Job Details:
11/08/2023
cx complaint of f8e1 long fill. checked unit to find old code f6e0 error code. cx showed me f8e1 code. found valve clogged with debri. ordering valve assembly to complete repair.; ordrng 1 W11261204 (valve assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Baltimore, MD 21213
Dustin F.
Job Details:
11/07/2023
"replaced damper control and tested unit, unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Magnolia, DE 19962
Taylor F.
Job Details:
11/07/2023
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found an object lodged in the drain pump. Removed objects and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesapeake, VA 23325
Austin D.
Job Details:
11/07/2023
"cx complaint unit is not cooling. checked the unit and found a broken wire on the brown wire supplying the heater with power. therefore, i removed the heater and replaced it with a new one. also replaced thermistor sincd it was covered in ice. unit is running as desgined."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hagerstown, MD 21740
Ricky E.
Job Details:
11/07/2023
"4-3, 7-1.. customer stated that the unit wasnt washing.. verified issue and fnd a fusty heater relay and faulty sump motor.. need parts...; ordrng 1 W11087226 (control elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS3255DHBO8
Near Camp Hill, PA 17011
Andrew S.
Job Details:
11/07/2023
Cx complaint is that the RC door swings open to hard. Upon arrival I verified the issue. I checked the level of the unit and found that the front is lower than the back. I was able to then access the adjusters and raised the front of the unit up. i then tested the door and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Edgewater, MD 21037
Shawn D.
Job Details:
11/07/2023
"arrived plugged unit in lowside is at 20 inch vac, i dont see leak at drier, i checked evaporator to find it very oily and leaking freon. replaced the evaporator comp drier coupler vacumed system down and filled to 4.27 and started cooling down. unit is good to go"
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Leesburg, VA 20176
Richard B.
Job Details:
11/07/2023
"CX conmplant. LF burner dosent work. Prior diagnosis found unit needs switch and element. When replacing , found burn spot on element . Replaced element , tested unit Element working and cycling as designed. Job completed, RB"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/07/2023
"cx complaint of unit not starting,checked unit to find no error codes at this time,tested run unit through manual and auto to find that the actuator was not engaging replaced actuator tested and calibrated unit works as designed; ordrng 1 W11481722 (ACTUATOR CA / VS), used 1 W11481722 (ACTUATOR CA / VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mechanicsville, MD 20659
David J.
Job Details:
11/07/2023
"Customers complaint unit is not filling with water arrived today and inspected unit and verified complaint ran diagnostic cycle and no cold water came in when testing valve hot water valve work properly unit completed the rest of Cycle no problem expected water valve and found there was two valves on the cold water side and customer has stated they mistakenly shut off the water valve. Going to unit opened water valve completely and three tested unit is now filling with water as it should, unit is working as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near California, MD 20619
David J.
Job Details:
11/07/2023
Customer complaint after previous text visit the unit continue to do the same thing. It was previously arrived today and inspected unit and verified complaint found moisture still on top of freezer door gasket. Inspected last technician installed secondary gaskets and they were not installed properly. Still causing an air leak as well as did not adjust the door But did turn heater on at 100% with sensor off attempted to fix door properly and raise but there is a gap on the freezer door gasket possibly slight bow and door so Im going to order a new freezer door that will be sent to customers home. Also ordering secondary gaskets to properly install will return when all parts arrive in customer gives us a call. Called Techline file number above.; ordrng 2 W11159728 (Secondary gasket)s and 1 W11436967 (Stainless freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fulton, MD 20759
Alexander D.
Job Details:
11/07/2023
cx complaint door falls down intermittently. inspected unit and verified complaint. cx said spring on right hinge has detached a couple times since last visit but he was able to get it reinstalled. found plastic bushing under spring broke off. replaced RH hinge. tested unit. unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Derwood, MD 20855
Julian H.
Job Details:
11/07/2023
replaced heater tested & working
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/07/2023
CX complaint about unit leaking from towards front inspected & found a rippe on bellow GAVE CX A QUOTE DECIDED NOT TO MOVE FWD PAID THRU APP
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Gloucester, VA 23061
Lucas R.
Job Details:
11/07/2023
rplaced control tested unit as disgned.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Hagerstown, MD 21740
Ricky E.
Job Details:
11/07/2023
"installed parts and verified operation, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21044
Alexander D.
Job Details:
11/07/2023
"cx complaint LH pantry drawer wont open all the way. inspected unit and verified complaint. found drain clogged causing pantry harness to get frozen in a sheet of ice. cleared ice and unclogged drain. noticed drip pan is crowning in the middle alot. tried clearing ice around it but still warped. ordering drip pan, in stock. scheduled return visit for 11/15; ordrng 1 W11457241 (drain pan)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW0
Near La Plata, MD 20646
Shane B.
Job Details:
11/07/2023
complaint is the unit not heating. confirmed complaint. terminal block has 240vac. found fuse is OL. repalced with preIDed part. tested unit . unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Monkton, MD 21111
Bernard M.
Job Details:
11/07/2023
"Cx complaint the FC isn't cooling properly. Inspected in FC and found item to be frozen but ice cream was soft. Found little pieces of ice on the evap cover. Entered service and ran test 3, found the RC fan running with baffle open, FC fan wasn't running. Replaced FC fan using pre-id parts, restored power and evap began developing frost pattern with fan running. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model JES1750ES0
Near Dayton, MD 21036
Alexander D.
Job Details:
11/07/2023
cx complaint unit giving f8e0 error. inspected unit and verified complaint. cooling fan running very slow. cx already bought a cooling fan on their own. replaced cooling fan with cx supplied one. tested unit. unit finished preheating to 350. unit is now working properly. cx paid 249.00 for service call and labor with check
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/07/2023
"Replaced parts, damper control cks ok.. good air flow"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Sterling, VA 20165
Richard B.
Job Details:
11/07/2023
"CX complant. No ice. Prior diagnosis foound unit needs ice maker. Installed ice maker . . After cycling power , ice maker rotated on its own . Advised CX throw away first few batches of ice. Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/07/2023
CX complaint about unit not turning on found screens only with 2 dash rebooth power waited for 2 min plugged back same thing confirmed control unresponsive replaced with preid resume power went to 0 programmed board with code 12 all components started to work MUST WAIT 24 HRS FOR TEMPS TO DROPPED CX PIF THRU APP
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Ellicott City, MD 21042
Alexander D.
Job Details:
11/07/2023
"replaced gearcase, splutch, belt and spanner nut. tested unit, no shaking during test cycle this time. unit is now working properly. advised cx to make sure loads are evenly balanced"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Brandywine, MD 20613
Shane B.
Job Details:
11/07/2023
installed all ordered parts. unit is now working as deisgned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QVS02
Near Potomac, MD 20854
Julian H.
Job Details:
11/07/2023
GOT HERE CX states that dispenser is not working inspected & found that auger just jumps when icecubes are there weak motor confirmed 130vdc going to it replaced with preid & working CX PIF THRU APP
We serviced a
KITCHENAID RANGE
Model KDRS505XSS01
Near Potomac, MD 20854
Julian H.
Job Details:
11/07/2023
replaced manifold tested burners for leaks none found working fine
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Potomac, MD 20854
Roberto I.
Job Details:
11/07/2023
"CX complaint no ice.Found unit turned off. Ran tst mode, thermistors ok, water valve ok, rec and drain pumps ok, frost pattern and hot gas valve ok, cutting grid ok. Found loose reservoir drain cap, and water draining out during recircultion. Tightened cap and instructed the cx. Collected $139 with check"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Huntingtown, MD 20639
David J.
Job Details:
11/07/2023
E5-thermistor is bad Customer complaint unit is not making ice arrived today and inspected unit and verified complaint found error code E5 for bad the mister inspected rest of the unit and everything else is working as it should ordering icemaker for return visit and will return when part arrives ; ordrng 1 W11658802 (Ice maker) and 1 W11087201 (Fill tube heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Annapolis, MD 21403
Israel R.
Job Details:
11/07/2023
installed control panel and evap cover .after installing the evap cover the gasket flaps are missing and the unit is leaking air .ordered new gasket.collected in full .; ordrng 1 W10917313 (gasket-dor 172.89)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBL01
Near Kingsville, MD 21087
Neil H.
Job Details:
11/07/2023
"REPLACED THE GASKET AND LEFT ON NEEDED ALSO BOTH TEARING; ordrng 1 W10830289 ( Gasket, Door Left Hand (black))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Rockville, MD 20854
Julian H.
Job Details:
11/07/2023
CX complaint about unit still not making ice checked temps on arrival FC0* icebox 3* RC36* then put unit on test mode test 56 E5 seem like power wasnt reset from last time unplugged unit for 2 min plugged back checked error back test56 E0 test 57 pass test 45 didnt filled probably because sensor relaying on info from board put unit on test 19 to heat fill tube tested again on test 45 & fill CX MUST WAIT ABOUT 24HRS TO SEE ICE if problem persist then we need to get fill tube & control board; ordrng 1 W11224256 (cntrl-elec) and 1 W11087201 (fill tube heater)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Germantown, MD 20874
Julian H.
Job Details:
11/07/2023
"CX complaint about unit ran all night long stuck on spin had to unplugged unit to make it stop then after that unit wont run inspected & found errors F7e1 f7e7 then ran auto test unit wont agitate or spin just humms issue with cap replaced from VS then I was able to run test thru but unit kept showing error F7e1 speed failure even thought ran to high speed found a failure with control & actuator need parts; ordrng 1 w11395618 (capacitor JH VS) and 1 W11556725 (control board) and 1 W11481722 (actuator), used 1 W11395618 (CAPACITOR JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Stewartstown, PA 17363
Bernard M.
Job Details:
11/07/2023
Cx complaint unit makes vibrating noise while dispensing water. Dispensed water and found the water line that feeds into filter housing is vibrating. Traced line back to valve from house and dispemsed water again and found the valve causing the line to vibrate. The valve is partially closed causing the water to trickle through line. Instructed cx to have licensed plumber replace valve. Cx will call back in noise continues after valve replacement.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Harrisburg, PA 17103
Cody H.
Job Details:
11/07/2023
"CX complains unit is leaking, not everytime but alot. CX has had multiple repairs by other companies, cx has parts and labor auth. Found no water stains showing where unit could be leaking from, ran unit through clean washer cycle to introduce most amount of water possible to replicate issue. Found stand pipe backed up with water after about 5 seconds of draining, unplugged unit to give stand pipe a chance to catch up, when unit plugged back in and drained it did not back up again. CX advised to have stand pipe looked at by plumber. Unit is working as designed, no further work needed. cx email confirmed."
We serviced a
WHIRLPOOL DRYER
Model LER4634EQ2
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/07/2023
"CX complains unit is not heating but will rotate. Found 123.4vAC to L1, 122.4vAC to L2, 246vAC. Found TCO to read O.L., element reads 10.2ohms, and OL to ground. Unit will need TCO, element, and thermostat for return. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 279838 (element) and 1 WP3387134 (thermostat) and 1 279816 (TCO)"
We serviced a
WHIRLPOOL RANGE
Model MER6600FZ2
Near Hummelstown, PA 17036
Cody H.
Job Details:
11/07/2023
CX complains unit RF burn will stay on at random. called safety spoke to Alicia who gave auth #. Unit will need RF inf switch and RF element replaced. failed to bring parts with me today but will have on return visit. Reordering parts for return visit. CX scheduled in home. CX EMAIL CONFIRMED.; ordrng 1 WP3149400 (switch-inf (reorder)) and 1 W11047722 (elmnt-surf (reorder))
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Arlington, VA 22201
Lloyd B.
Job Details:
11/07/2023
"Cx complained of an error. inspected the unit and found that the code of F1E1 was for acu failure. In diagnostics, the unit filled and washed. Tech sheet says to replace control. Unit needs new control; ordrng 1 W11672041 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Arlington, VA 22205
Lloyd B.
Job Details:
11/07/2023
"Cx complained the unit did not cool. Inspected the unit and found the compressor comes on, draws 8amps, and then turns off. Unit needs new evap, compressor and drier. Sealed system tech required. 3 job count; ordrng 1 W11109499 (COMPRESSOR) and 1 W11504445 (coupler) and 1 W11625643 (evaporator) and 1 W11504415 (coupler) and 1 W11504450 (coupler) and 1 W11656989 (compressor) and 1 W11504432 (coupler) and 1 W11506619 (coupler) and 1 W11506638 (process stub) and 1 lokring (lokring)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near McLean, VA 22101
Lloyd B.
Job Details:
11/07/2023
Cx complained of no ice. Inspected the unt and found there is no light on the optics. Removed both sides to make sure it was connected and they were. Unit needs new optics and control; ordrng 1 W11629974 (optics) and 1 W11626109 (control)
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near McLean, VA 22101
Lloyd B.
Job Details:
11/07/2023
Cx complained the unit did not make ice. Inspected the unit and found that in step 97 the unit did not fill. Turned the fill tube heater on for a while and retested and it would not fill. The heater gets 12vdc and has continuity but the valve just hums. Unit needs new water valve; ordrng 1 W11233375 (valve) and 1 2300868 (connector)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Stafford, VA 22554
Robert W.
Job Details:
11/07/2023
"CX Complaint is the unit MW isnt working.Inspected unit and found the unit is giving an inverter error, Pulled unit apart and foud the MW control is sending power to inverter, Pulled Mag and found he mag is melted and has damaged the wave guide called techline and explained issue and sent pictures unit not repairable."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Stewartstown, PA 17363
Bernard M.
Job Details:
11/07/2023
"Cx complaint unit doesn't heat and has burning smell. Removed unit from wall and removed panels and found unit experienced thermal event at the inverter. The ground wire arched and disconnected from board. Contacted WP safety, reported findings and is covering parts for repair, cx responsible for labor. Ordering inverter, control and magnetron, once available contact cx to reschedule.; ordrng 1 W11325786 (control) and 1 W11346197 (magnetron) and 1 W11325604 (inverter)"
We serviced a
IKEA MICROWAVE
Model IMH172FS2
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/07/2023
"CX complaint cooktop light not turning off.Confirmed complaint, found stuck relay on pcb. Replaced pcb using pre id part. Unit tested ok."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Parkton, MD 21120
Bernard M.
Job Details:
11/07/2023
Cx complaint unit is off balanced. Entered diag and found no error codes. Checked and found no issues with suspension on the tub and basket assembly. Unit was level on all sides. Ran test cycle and unit completed cycle without any issues. Informed cx of different load sizes and evenly distribute clothes around basket. Cx understood. Unit runs as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Fallston, MD 21047
Neil H.
Job Details:
11/07/2023
E2 = Motor lost position. Ice maker did not nd home during harvest andexceeded maximum attempts.NEEDS NEW I/M AND FAN AND U.I. DIM; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W10849460 (cntrl-elec) and 1 W10846539 (evaporator fan blade)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/07/2023
CX COMPLAINT POD DIDN'T DISOLVE FOUND UNIT CHANGED TO COLD CX NORMALLY USES WARM OR HOT THE PERSIL PODS ONLY DISSOLVE IN THOSE TEMP GOOD UNIT TESTED GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB220RCC
Near Lewes, DE 19958
Frederick R.
Job Details:
11/07/2023
"CX complaint is RC no cool. INspected/tested and found evap frozen over. FC was at 9deg. RC was no cool at all. Unit will not go into defrost. Suggested to CX to replace defost timer and thermostat with unit being 22 yrs old. Also suggested replacing evap fan motor for preventative measures. Defrosted evap(charged $150 labor). Ordering defrost timer,thermostat and evap fan motor. CX qouted $550.35 and is paid in full. Called PS and motor in OS. Other parts in stock. Spoke to LW and CX is rescheduled for Tue 11/14; ordrng 1 WPW10128551 (evaporator fan motor) and 1 12001937 (thermostat) and 1 WP67001036 (timer- def)"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Bel Air, MD 21015
Neil H.
Job Details:
11/07/2023
"CX COMPLAINT ALL FLAMES ARE LOW AND THE CENTER ONE IS MAKING SOUND AT TIMES NEED TO RETURN WITH GAS PRESSURE TESTED TO SEE IF PROPER GAS PRESSURE IS COMING INTO UNIT FROM HOUSE; ordrng 1 W11676622 (Assembly, Pipe Manifold), used 1 (GAS PRESSURE TESTER) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Bel Air, MD 21014
Neil H.
Job Details:
11/07/2023
CX COMPLAINT UNIT NOT HEATING FOUND ELEMENT FRAYED REPLACED ELEMENT UNIT HEATING AND TESTED GOOD;
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
John P.
Job Details:
11/07/2023
"Checked unit found bad start switch along with unit only getting 120volts instead of 240v advised CX of issue with voltage.; ordrng 1 WpW10420741 (switch JP/VS), used 1 WpW10420741 (switch JP/vs) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Petersburg, VA 23805
John P.
Job Details:
11/07/2023
Cxs complaint timer not advancing checked unit and found wire not seated on timer motor seated wire tested working as designed
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Richmond, VA 23236
Chris B.
Job Details:
11/07/2023
cx comp unit will not dry clothes insp unit conf cx comp found unit heating and tumbling found unit vent is clogged cannot feel heat on outside vent advised cx to call vent cleaning comp
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moseley, VA 23120
John P.
Job Details:
11/07/2023
Installed ice maker harness and fan assembly cycled power deli UI came on tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moseley, VA 23120
John P.
Job Details:
11/07/2023
Installed ice maker harness and fan assembly cycled power deli UI came on tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Washington, DC 20018
Samuel R.
Job Details:
11/07/2023
replaced part and tested unit now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near Moseley, VA 23120
John P.
Job Details:
11/07/2023
"Installed rails, CX pointed out scratch on right fresh food door ordering door; ordrng 1 W10815686 (Door shp2cx)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Palmyra, VA 22963
Kyle A.
Job Details:
11/07/2023
Replaced heater and tested unit and unit is now as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/07/2023
Replace inner and outer door shell and unit now shutting properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/07/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near ,
Ricky E.
Job Details:
11/07/2023
"0-2 9-1 5-4 customer stated that the unit was doing the same thing as last service. verified issue and fnd the same errors stored as last service... vnd debre in the pump. cleared debre, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Washington, DC 20017
Samuel R.
Job Details:
11/07/2023
cx complaint unit is leaking and not making ice.inspected unit and found leaks coming from the drain pan.also found water valve to not dispense water.will need a new water valve and drain pan. W11559685 WPW10498976; ordrng 1 W11559685 (drain pan) and 1 WPW10498976 (water valve)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hedgesville, WV 25427
Daniel J.
Job Details:
11/07/2023
per notes installed knob and timer now working
We serviced a
JENN-AIR MICROWAVE
Model JMC6224HL0
Near North Garden, VA 22959
Kyle A.
Job Details:
11/07/2023
Doors glass panel was completely shattered. Ordering door ; ordrng 1 W11512450 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Cockeysville, MD 21030
Emmanuel R.
Job Details:
11/07/2023
"Cs unit is making a loud noise, confirmed complaint. I found the blower wheel has frayed and throwing the unit off balance ,vibrating everything. Replaced blower wheel and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Staunton, VA 24401
Thomas B.
Job Details:
11/07/2023
Heated seals with hair dryer closed gap and tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Richmond, VA 23229
Chris B.
Job Details:
11/07/2023
cx comp unit will freeze over in fc insp unit conf cx comp found fc door not not sealing heated and sealed gasket with steam gun unit is very difficult to see edges of gasket due to unit being biult in can see spot under hinge ontop of fc door where gasket is not meating with cabinet tried head gun and steamer and alot of moving and adjusting door and gasket found magnet in side of gasket is cracked did notice it was cracked apon replacing due to being folded bent and twisted within packaging box unit will need another fc door gasket; ordrng 1 W10803131 (fc door gasket)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waynesboro, VA 22980
Thomas B.
Job Details:
11/07/2023
Error codes for control ordering control ; ordrng 1 W11548749 (Control)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Richmond, VA 23221
Chris B.
Job Details:
11/07/2023
replaced valve tested unit working as desighned did find wired powdery greenish blueish stuff when flushing water line unit is working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Clayton, DE 19938
Taylor F.
Job Details:
11/07/2023
Cx complaint is unit has rust on front panel. Tested inspected and verifed complaint. Replaced panel from pre id and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Annapolis, MD 21409
Israel R.
Job Details:
11/07/2023
"Installed new gearcase, motor, splutch suspension. Unit is back to normal operatons."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/07/2023
"cx complaint unit has displayed f2e0 a couple times. inspected unit and entered diag and found f2e0, f2e1. I found connection to UI was in good shape. unit needs console and bezels to correct issue. I qouted cx and cx accpeted. replaced both console and bezels and found unit now checks good. cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Belcamp, MD 21017
Neil H.
Job Details:
11/07/2023
CX COMPLAINT HE HAS UNIT ON CARPET AND I EXPLAINED THAT THE UNIT NEEDS TO BE ON HARDWOOD OR FLOOR FROST INSIDE THE UNIT AND BLOCKING THE FC VENTS TO THE RC WILL THAW UNIT AND PUT UNIT ON RUNNER/LINER AND DOOR ARE SEALING GOOD SO THATS NOT WHERE IT'S GETTING IN FROM WHERE I CAN SEE CX IS GOING MAKE SPACE AROUND UNIT AND OFF CARPET CX WILL CALL IF ANY ISSUES AFTER MAKING CHANGES TO WHERE UNIT IS
We serviced a
KITCHENAID REFRIGERATOR
Model KUIC18NNZS0
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/07/2023
"Found unit with clogged filter, removed filter and water flowing properly. Advised cx to get new filter; saved tckt"
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Henrico, VA 23238
Joseph D.
Job Details:
11/07/2023
Unit with clogged infuser causing infuser errors unit will need new infuser. Currently backordered. ; ordrng 1 W11686740 (Infuser)
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS6
Near Severna Park, MD 21146
Israel R.
Job Details:
11/07/2023
cx complained unit displays open/close error message when hitting the start button .tested unit unit is working today but the cx discribed the issue happening intermitingly and sometimes the light is off when door is open unit is gunna need interlocks .installed interlocks.tested unit and working back to normal. collected 139 .whirlpool covers parts and labor.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Richmond, VA 23238
Joseph D.
Job Details:
11/07/2023
Unit with weak suspension and basket hitting floor must replace suspension and raise unit. Two techs to take apart stacked unit please; ordrng 1 W11174583 (Suapension)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Hampton, VA 23669
Carl A.
Job Details:
11/07/2023
"cx complaint of clothes not drying when set on certian cycles ,checked unit to find no error codes at this time , found that the cx did not understand thow to use there unit ,explain to cx the correct loading and about the different cycles tested unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Chesterfield, VA 23832
John P.
Job Details:
11/07/2023
Installed sump and drain pump tested working as designed
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/07/2023
"cx complaint unit making rattling noise, checked unit, come to find debris in drain pump, removed debris, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, VA 23221
Chris B.
Job Details:
11/07/2023
cx comp unit will not start insp unit found no errors stored and cx satted unit will not power on or light up found when touching buttons and not pressing buttons unit works as desighned advsied cx on use and care got cx to start unit 3 times unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Hanover, PA 17331
Drew B.
Job Details:
11/07/2023
replaced and now checks good .
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Harwood, MD 20776
Shawn D.
Job Details:
11/07/2023
"TRIED GETTING POP BEST BUY CHANGED SYSTEM AND ARE STRUGGLING TO SEND TO CX I LISTENED TO BESTBUY ON THE PHONE cx complaint unit is making a rattling noise when running. inspected unit then ran dryer and confirmed complaint right away noise is coming from blower wheel area. took unit apart to find no seal on the blower wheel cover unit used to have service pointer for this issue. grabbed seal from v/s and installed then tested and dryer now sounds great. unit is good to go; ordrng 1 w11401018 (seal SD V/S), used 1 w11401018 (seal SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WED90HEFW0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/07/2023
Cx complained the unit did not operate. Inspected the unit and found the valves were off. Turned valves on and tested and it now passes each step in diagnostics. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Glen Allen, VA 23060
Joseph D.
Job Details:
11/07/2023
Customer complaint unit making a grinding noise confirmed complaint. found ice buildup on freezer fan set unit to auto defrost and sealed gaskets properly unit should no longer Frost over working as designed
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Hanover, PA 17331
Drew B.
Job Details:
11/07/2023
cx complaint that unit is not drying loads as efficent as it use too. i foudn the vetn is not kinked on rear of unit but the unit does have strong pull when removed lint screen and flet and could see debris blow outwards. they have had the exterior vent guard cleaned but the whole vent no. informed to run one laod with off the back if dry call vent cleaner if not still call us back to follow up.