We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Bristow, VA 20136
Robert W.
Job Details: 02/23/2023
CX Complaint is the unit isnt making ice. Inspected unit and found unit is dispensing water good found wires at bottom of door broken causing IM not to work. CX declined reapair paid SVC
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Chester, VA 23831
Chris B.
Job Details: 02/23/2023
"cx comp unit will not start insp unit conf comp found strike not catching latch replaced strike from vs tested unit working as desighned; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Arlington, VA 22205
David J.
Job Details: 02/23/2023
"CX complaint unit is showing an LS code. After previous techs visit. He had found this unit needed both cold and hot water valves to fix the issue. Arrive today with second technician and remove dryer from washing machine. Remove lid and installed new cold and hot water inlet valves, reassembled unit and tested unit has no codes and filled and started washing. Unit is now working as designed job"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HZ4B
Near Laurel, MD 20707
Israel R.
Job Details: 02/23/2023
"Insrtalled all parts and tested. Unit is back to notmal opoerations. Control was not the right part but the unit is working. Control was not needed anyways. Unit is back to normal operations.; ordrng 1 W10561770 (capactr-mg), used 1 W10561770 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Fort Washington, MD 20744
Robert A.
Job Details: 02/23/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Rockville, MD 20852
Roberto I.
Job Details: 02/23/2023
Attempted the repair but the two front orifice holders came apart during the screw removal. Ordering LF orif holder W11028738 and RF orif holder W11050487.; ordrng 1 W11028738 (LF orif holder) and 1 W11050487 (RF orif holder)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Silver Spring, MD 20904
Israel R.
Job Details: 02/23/2023
Installed new control and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Leon
Job Details: 02/23/2023
cx compalint was rc wasnt cooling confirmed complaint seen it the bottom on the freezer had ice about 2in thick cx will turn unit off and put food in diffrent RC so unit can be defrost before next tech come out
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Washington, DC 20007
Samuel R.
Job Details: 02/23/2023
replaced control and tested unit.now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near North Potomac, MD 20878
Ricardo S.
Job Details: 02/23/2023
"Cx compkains that the LH door make noises, inspected unit, the plastic part on the hinge hook is broken.. unit needs door assy; ordrng 1 13107888SQ (dor-fip ss)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, VA 20164
Jason A.
Job Details: 02/23/2023
"CX complaint FRIDGE stopped cooling but there was oil smell when doors are opened & food tastes chemical. Food spoiled when fridge stopped cooling. Found evap leak at aluminum to copper joints. Oil is seeping out of heatshrink. Pressure check yoder loop. Used coupler on drier & pinched off cap tube. 140psi for 30 minutes = no pressure drop, Replaced evap & drier. Sprayed Dawn powerwash on surfaces & wiped down. Unable to get into all surfaces. Can still smell oil when fans are running & doors are opened. Compressor atomized oil & introduced into inside FC & RC. Filled with R600. Good running & equalise pressures. Good amp draw. Unit is calling. Called techline to document safety & health issue & cause of smell. SR 7735803540 > JJ"
We serviced a
MAYTAG WASHER
Model WFW560CHW2
Near Burtonsville, MD 20866
Andrew H.
Job Details: 02/23/2023
Customers complaint is that the unit is leaking from underneath the unit. Customer says there's a puddle of water underneath the front of the unit after the cycle is complete. I ran diagnostics test mode. Did not have water at this time. I then ran a rinse and spin cycle. I noticed that when the recycling pump turned on is when water was coming from the bottom of the cabinet. I removed Bello gasket checked and found water coming from top of Bello gasket. I inspected recirculating pump hose to Bellow gasket and at the top found where it was split and there's a hole. So when the recycling pump is pumping water into the tub it's leaking water from this area. Unit will need new recirculating pump hose. I believe the replacing the circulating pump can be done just by removing the front of the bellow gasket. I was able to access recirculating hose from this area. Unit should not require a second tech. ; ordrng 1 W11316605 (Hose)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20853
Julian H.
Job Details: 02/23/2023
replaced sump asm & working COLLECTED $100 LABOR THRU APP
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near ,
Kyle A.
Job Details: 02/23/2023
Cx complaint of units light not working. Did confirm light relay has gone bad on the board. Ordering control and bulb for return.; ordrng 1 W11552018 (Control) and 2 8206232A (Bulb)s
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Derwood, MD 20855
Julian H.
Job Details: 02/23/2023
replaced parts & working properly tested all burners to power boost working fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Pikesville, MD 21208
Justin S.
Job Details: 02/23/2023
"the unit was unplugged when i arrived. when pierced the unit had a good charge of refrigerant in the system. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W10913906 (coupler (js vs)), used 1 w10913906 (coupler (js vs)) from stock"
We serviced a
WHIRLPOOL DRYER
Model MLG2000AWW
Near McLean, VA 22101
Leon
Job Details: 02/23/2023
cx complaint was unit would stop oin the middle of drying confirmed complaint replaced the door switch wet a towel the put in the unit and let the unit run the unit didnt cut off at all
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Burnie, MD 21061
Dustin F.
Job Details: 02/23/2023
"CX complaint: noar the water not dispensing waterInspected unit, confirmed CX complaint. Inspected water tubing inside RC compartment. All full of water (not Frozen) when dispensing can hear valve energizing but not opening. Checked resistances, found Water dispensor side reading open and icemaker valve reading 202 ohms. ( good) unit needs new water valve. sending filter head back for return visit just in case.; ordrng 1 W11546685 (dual valve) and 1 Look (Look)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Jarvisburg, NC 27947
Branden R.
Job Details: 02/23/2023
"came out to replace parts on unit disasembled replace all rollers belt , blower wheel motor and pully roller . tested unit is running as designed ."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Arlington, VA 22207
David J.
Job Details: 02/23/2023
Rescheduled with SF for next Tuesday. No work was performed at home. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Rockville, MD 20853
Andrew H.
Job Details: 02/23/2023
"Customer complaints in units not cooling. I replaced the compressor, dryer and couplers. I pulled unit into a 30-in vacuum and filled to 48 g. Unit is not working properly.; used 1 Look (Look), and 1 W11506635 (Coupler) from stock"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Herndon, VA 20170
Jason A.
Job Details: 02/23/2023
CX complaint FREEZER not making ice. Icemaker production inconsistent. Found icemaker has ice but not ejected. Indicator for icemaker on or off?!?!?! doesnt make any sense. Does 'ICEMAKER OFF' lit means its off or on?!?! Test 120 ejected ice but did not home. Power switch hard to locate but under lower louver cover. Wifi antenna going into cabinet from below looks like a drain and there is water dripping. Test 66 fill tube HTR after many minutes. Test 97 fills. 2TECH+2count to pull FZ out & replace fill tube HTR > JJ; ordrng 1 W11234554 (icemaker FBO) and 1 W11515313 (fill tube incl. htr) and 1 LOOK (LOOK) and 1 JJTORETURN (JJ TO RETURN) and 1 2TECH+2count (2TECH+2count)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 02/23/2023
"installed new tub ring, tested unit. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Great Falls, VA 22066
Jason A.
Job Details: 02/23/2023
CX complaint DW console not responding. Found console stuck locked & console overlay was separating or delaminating. Installed pre ID UI control part. Ran test wash. Compkleted test wash. Condensation forming on console during heat dry. Possible gasket leak. COSTCO 2YR > SZ / JJ; ordrng 1 W11413963 (console) and 1 W11412696 (Console seal) and 1 W11483553 (tub seal)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Perry Hall, MD 21128
Neil H.
Job Details: 02/23/2023
REPLACED THE FZ DOOR UNIT CHECKED GOOD
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 02/23/2023
The cx concern the unit not completing cycle.. will start a preheat and then the display will go back to home screen .. unable to get into diag on unit .. unit needs new harness and main control; ordrng 1 W11452622 (harness) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Petersburg, VA 23803
Zachery R.
Job Details: 02/23/2023
"cx complaint unit is not draining or spinning. checked unit, no faults stored, ran test 12, no faults after test cycle noticed drain pipe is over 4 foot, advised cx to contact plumber and that drain pipe shouldnt be any taller than 39 inches per tech sheet."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/23/2023
Customers complaint is one of the burners sometimes does not spark. Found the front right burner has inconcictant sparking. NTO spark module and ignitor.; ordrng 1 WPW10475149 (spark module) and 1 W11507531 (ignitor)
We serviced a
MAYTAG DRYER
Model MGD5430MW0
Near Petersburg, VA 23803
Zachery R.
Job Details: 02/23/2023
"cx complaint unit not starting, checked unit, no faults stored. ran 15 min quick cycle, verified heat is cycling, drum is turning and unit has good airflow. advised cx to read owners manual, and showed how a cycle should be started."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Finksburg, MD 21048
Justin S.
Job Details: 02/23/2023
cx says the unit started smoking badly from inside the oven cavity as they were using it. i see no black spots anywhere in the oven. all the burners are heating. the broil and bake are heating. the convection fan. the unit preheated to 350f in 10 minutes. set the convection bake to 450f and the unit preheated. no damage to any of the wiring in the back. average temp checks ok with kprobe. put the broil on and heated to 500f. cx says they smell the burning but there is no smoke coming from the unit. checked error codes and found a f6e1(over temp) called safety and spoke with a redica. file number 7735779554; ordrng 1 W11548749 (control) and 1 WPW10181986 (sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Richmond, VA 23238
Thomas B.
Job Details: 02/23/2023
Cx complaint unit is not working properly inspected unit removed and replaced the harness tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Hampstead, MD 21074
Justin S.
Job Details: 02/23/2023
cx says the unit stopped illuminating the counter light so they swapped bulbs and no change. swapped with the preid bulb and no change. the unit needs the control; ordrng 1 W11545876 (control)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Chester, VA 23831
Chris B.
Job Details: 02/23/2023
cx compunit will not start inps unit conf cx comp found wire not seated on statrt button seated wire tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near ,
Thomas B.
Job Details: 02/23/2023
Cx complaint unit is not working properly inspected unit found wiring harness is pushing on the lever went to adjust and the connection broke off ordering new user interface assy; ordrng 1 W11574766 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Chester, VA 23831
Chris B.
Job Details: 02/23/2023
cx comp unit will not wash dishes insp unit conf cx comp found water not making it into unit found very poor water flow found inlet water line very obstructed avised cx to call plumber if cx call back unit will need valve
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Glen Allen, VA 23059
Thomas B.
Job Details: 02/23/2023
Door gasket corner is torn unit will need new door gasket ordering part; ordrng 1 W10917313 (gasket-dor)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Chesapeake, VA 23323
Austin D.
Job Details: 02/23/2023
came out to resolve the issue with the unit. disassembled the unit as needed. replaced all parts and tested operation. unit is running as designed. tested bake to 350 unit passed. tested broil on 500 unit passed. tested all burners flames even and igniting. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Westminster, MD 21158
Justin S.
Job Details: 02/23/2023
cx says the unit is not cooling very good. found the evaporator panel is covered in ice. put the unit into diagnostics and the unit is not defrosting. the; ordrng 1 W11545823 (harness) and 1 W11566851 (control)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Midlothian, VA 23113
Joseph D.
Job Details: 02/23/2023
"Replaced condensor fan and control. Unit with full frost pattern, fans working properly. Working as designed"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMLS311HSS8
Near Aldie, VA 20105
Ezra M.
Job Details: 02/23/2023
door motor is not working. ordering interlock and control unit.; ordrng 1 W11493414 (INTERLOCK) and 1 W11416373 (Control Unit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Washington, DC 20003
Samuel R.
Job Details: 02/23/2023
cx complaint unit is nit making ice.inspected unit and found unit to not dispense water.further inspection found fridge at 36 reset temp to 39.deforsted water line and unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/23/2023
"cx complaint not cooling in RC, found evap completely covered in ice, per TSP update ui and optimize thermistor, ui sent not matching TSP, ordering updated ui off TSP and wiull use thermistor on return, collected $520,32 visa cx paid in full; ordrng 1 W11509095 (updated ui per TSP)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Glen Burnie, MD 21061
Dustin F.
Job Details: 02/23/2023
"CX complaint: unit wont operateInspected unit, confirmed CX complaint. Checked power at terminal block, Got only 118v across then 6v from 1 leg to ground and 123v from other leg to ground. Unit missing 1 leg of power. Inspected tco thermal and operating thermostats while there before looking at breaker, found thermal fuse 'Open' replaced thermal and checked breaker, found 1 of the switches for dryer in breaker not reset fully, reset breaker then tested unit, unit working as intended. Advised cx to upgrade his old vent pipe. CX stated he will today and asked me to leave unit disconnected from vent and pulled away from wall."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Ricky E.
Job Details: 02/23/2023
customer stated that the unit wasnt cooling.. verified issue and fnd unit not defrosting.. unable to get into diag... need parts...; ordrng 1 w11546690 (ui assy) and 1 w11650661 (heater and harness assy) and 1 look/look (look/look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Midlothian, VA 23112
John P.
Job Details: 02/23/2023
Installed gasket and mullion tested working as design
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 02/23/2023
"Cx complains that the unit not working on any cycle, inspected unit, the door switch is broken, replaced part from v/s LOOK LOOK part# Wp3406107 .. unit tested and dryer works fine; ordrng 1 WP3406107 (switch-dor V/S), used 1 wp3406107 (door switch V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Midlothian, VA 23112
John P.
Job Details: 02/23/2023
Upon arrival CX has 5 year extended through Lowe's CX got through to Lowe's unfortunately Lowe's is not sending us
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 02/23/2023
installed new regulator and tested unit. no leaks from regulator like before .. units cooktop working fine but not broil or bake .. unit needs new dsi board and reg/ ignitors; ordrng 1 W11355244 (tubing broil) and 1 W11355919 (tubing bake) and 1 WPW10511278 (dsi) and 1 w11193822 (regulator) and 1 W11355920 (ignitor) and 1 W11355922 (ignitor)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Scottsville, VA 24590
Kyle A.
Job Details: 02/23/2023
Cx complaint of cooling issues. Did confirm uniy warm in rc section. Found rc therm barely plugged inm reseated connector and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rockville, MD 20852
Roberto I.
Job Details: 02/23/2023
"Replaced parts, installed ned cam using v/s part. Ran a calibration cycle and then a test cycle. The unit worked as designed. Called office and scheduled old parts pickup for 2/27/23; ordrng 1 w10721967 (cam (RI van stock)), used 1 w10721967 (cam) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WSR57R18DM05
Near Arlington, VA 22205
David J.
Job Details: 02/23/2023
"Cx complaint door does not alight. Arrived today and found door not aligned after last techs visit he stated unit needed a new door and hinge. I inspected unit and found door hinge to not be secured all the way to cabinet, causing a sag. Removed old door and replaced hinge and door. Re installed handle, unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilmington, DE 19806
Taylor F.
Job Details: 02/23/2023
Cx complaint is unit not cooling properly. Tested inspected and verfied complaint. Found the evap completly froze over. Thawed evap and found the heater ohmed 126 ohms from the main plug that goes into the liner. Also ohmed defrost thermistor which was in range. While thawing the evap the brown wire for the heater became depinned from the harness. Called Trade Care because cx was just outside of warranty and they provided a parts and labor. Ordering control and harness. Cannot reschedule at this time. W1630R1APL1; ordrng 1 W11650660 (harness) and 1 W11566851 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Scottsville, VA 24590
Kyle A.
Job Details: 02/23/2023
Installed and molded gasket and unit seals as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Wilmington, DE 19801
Taylor F.
Job Details: 02/23/2023
Cx complaint is unit not cooling. Found the compressor locked up. Drawing 20 amps then 8.5 and shutting off. Ordering compressor drier and coupler. Cannot reschedule at this time. 2CT SEALED STSTEM; ordrng 1 W11370574 (compressor) and 1 W11504415 (lockring) and 1 W11504431 (lockring) and 1 W11506619 (lockring) and 1 W10143759 (drier (service)) and 1 w11506635 (coupler)
We serviced a
WHIRLPOOL OVEN
Model WEG745HOLZ1
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 02/23/2023
Customers complaint is unit not heating properly. Found loose connection on the temp sensor. Reinstalled all check ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Wilmington, DE 19805
Taylor F.
Job Details: 02/23/2023
"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Replaced sump from previous diagnosis. Was able to finally test unit without water running everywhere. Found a slow leak coming from the tub seam on the right side towards the back. Ordering tub, cannot reschedule at this time.; ordrng 1 W11409865 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 02/23/2023
Customers complaint is not sealing in the freezer gasket and frost getting into the freezer. Found the gap in the gasket and applied heat gun and remolded the gasket. All check ok.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KHMS2050SSS3
Near Alexandria, VA 22307
Lloyd B.
Job Details: 02/23/2023
Cx complained the unit did not power on. Inspected the unit and found a proper 120v at the outlet but not at the control. Tested fuse from the switches and it tests open. Jumped the fuse out and the unit powered on. Unit needs new fuse and door switches. Plz pay attention to which switch goes where and the correct wiring. Cx is leaving town for 2 months and will call on return; ordrng 1 W10138793 (fuse 9.37) and 2 W10269458 (switch 30.88)s and 1 W10211972 (switch 50.20)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Richmond, VA 23234
Chris B.
Job Details: 02/23/2023
cx comp unit will not make ice apon arrival tesetd im found im working and can hear valve but no water to im found im fill tube frozen and im very hard to get out due to issue thawed im fill tube tested unit working as desighned also im ordered cord was to short
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details: 02/23/2023
Customer comnplaint unit is not cooling. I tested the unit and the unit is over frosting. I found heater harness loose. I reseated tested heater and is working but the connector is damaged. Unit will need new heater that comes wirth a new harness. Ordering heater. Special order paert.; ordrng 1 W11650661 (Heater)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Richmond, VA 23219
Chris B.
Job Details: 02/23/2023
cx comp unit will not cool insp unit conf cx comp found evap ot defrosting found double sticker on control replaced control thawed evap unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near Myrtle Beach, SC 29579
Rolf K.
Job Details: 02/23/2023
CX complains not coolling properly. Found unresponsive control with no lights. no light in fridge. Bad control. Ordering new control.W11562260; ordrng 1 W11562260 (cntrl electric)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 02/23/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Richmond, VA 23235
Joseph D.
Job Details: 02/23/2023
"Found unit with failed recirc pump. Unit is also hooked up to the got water supply. Advised cx that this is wrong and should have a plumber correct plumbing issue as this is most likely what broke the pump, as it is not designed to work with hot water. ; ordrng 1 W11542867 (Revirc pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Richmond, VA 23223
Chris B.
Job Details: 02/23/2023
cx comp unit will not make ice insp unit conf cx comp found fc temp set to 10 reste temps to 37 and 0 insp ice maker found im switch label reversed advised cx tetsed im filled working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodbridge, VA 22193
Robert W.
Job Details: 02/23/2023
CX cpomplaint is the unit isnt working properly. Inspected unit and found error F7E4. Found the slider not engaging properly and has failed and caused some damage to clutch. Ordering Clutch and slider to correct issue.; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HZ0
Near Mechanicsville, VA 23111
Chris B.
Job Details: 02/23/2023
cx comp unit unit number will not aluminate insp unit conf cx comp repalced control tested unit working as dersighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewisberry, PA 17339
Sal R.
Job Details: 02/23/2023
"CX complaint is that the unit is snagging and tearing clothing. I found rough edges on the washplate. I am ordering 1 washplate(W10902814). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W10902814 (washplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 02/23/2023
"Adjusted float assembly , tested unit. No sign of leaks .. unit is now running.. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Dover, PA 17315
Sal R.
Job Details: 02/23/2023
"CX compliant was that for 2 days unit was a complete no cool. I arrived this mortning and found the unit tobe cooling and opperating as designed. I found temps in the RC at 37 and temps in the FC at 1 degrees. I inspoected the compressor and condensor fan and found no issues/concerns. CX is going to monetor unit and keep temps over the weekend with digital prob thermometor. I was unable to recreat concerns . If called back to the home, please send SStech and ref Technical Service Pointer #: W11634348 as a possible factor.; ordrng 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesterfield, VA 23832
John P.
Job Details: 02/23/2023
Installed EVAP fan motor tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Hughesville, MD 20637
Robert A.
Job Details: 02/23/2023
"I ordered the wrong part, I intended to order a motor but put the blower wheel part # instead. I'm ordering the part for the return visit. Cx was cool with the appt being rescheduled. I scheduled the appt for next wed (3/1/23).; ordrng 1 W11549461 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23805
Zachery R.
Job Details: 02/23/2023
"cx complaint ice build on evap cover after power outtage, fc at 0 degrees, rc at 39 degrees, cleared ice build, verified unit forming frost pattern, advised cx to monitor unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Bridgeville, DE 19933
Michael E.
Job Details: 02/23/2023
"CX complaint: burning smell. Tested and verified complaint. F1E2 error code for ACU motor fault. When i tested, It was not turning motor but was making a loud hum and the display lights were going bright and dim. Checked from underneath and no visible problems and basket and washplate both turn well by hand. Ran second diagnostic to check for voltage drop and the this time it agitated fine but went into humming on spin. No voltage drop. Ordering control and capacitor just in case.Cannot reschedule due to 3rd party billiung; ordrng 1 W11116590 (control) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL DRYER
Model MEDE500VW1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 02/23/2023
Removed and replaced the fuses tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Middle River, MD 21220
Neil H.
Job Details: 02/23/2023
REPLACED THE GEARCASE AND OTHER ORDERED PARTS UNIT RECALB AND TESTED GOOD.
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/23/2023
"cx complaint f47 right burners, confirmed issue, replaced module from pre-id, programmed to 23, tested all ops ok, collected $230 visa cx paid in full (this was 2nd appliance).....parts CBE"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Westminster, MD 21158
Justin S.
Job Details: 02/23/2023
cx says the unit is not always draining. the unit has a f7e1(motor) f9e1(drain) error codes in memory. filled and drained the unit and it is draining very slowly. large black pipe installed instead of drain hose. removed from the disposal and the drain is very slow. pulled unit out some and the black hose is installed directly to the dishwasher and does not have a 90 so the hose is pinched. pulled unit out and the unit is filling and draining good now. cx to address plumbing issue. the unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leesburg, VA 20175
Ezra M.
Job Details: 02/23/2023
replace dispenser and control. tested for proper operation. ran diag cycle with no problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Brunswick, MD 21716
Ricky E.
Job Details: 02/23/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL OVEN
Model JDS9860AAW
Near Ellicott City, MD 21043
Robert L.
Job Details: 02/23/2023
"cx complaint broil comes on in standby, confirmed issue broil relay stuck on perminantly, control #74006363 NLA , possibly availible as rebuilt, quoted $140 labor to install part. called safety to document ......trip and diag autho"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 02/23/2023
"Installed new control, ui and fan, tested unit. Allow 12-24hrs too cool. Job complete"
We serviced a
JENNAIR OVEN
Model JGS9900CDB01
Near Arlington, VA 22207
Leon
Job Details: 02/23/2023
cx complaint was unit wouldnt heat when baking confirmed complaint replace the bake igniter tested unit everything worked great after
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23838
John P.
Job Details: 02/23/2023
Installed console and UI tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near North Bethesda, MD 20852
Roberto I.
Job Details: 02/23/2023
"CX complaint Rc door slamming open and then not sealing.Inspected unit, confirmed Rc door gasket not sealing on left side. Used heat to mold gasket until sealed properly. Found nothimg wrong with door closer or hinges. Unit perfectly leveled. Instructed cx about how the door closer works."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Wilmington, DE 19808
Taylor F.
Job Details: 02/23/2023
Cx complaint is unit making a loud rubbing noise. Tested inspected and verifed complaint. Found a block of ice built up around the evap fan causing the rubbing noise. Inspected door seals for warm air leak and could not find any. Rest of the evap had a perfect frost pattern and no abnormal frost. Possible moisture build up from prior visit when the door had been left open. Cleared ice and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Virginia Beach, VA 23464
Justin W.
Job Details: 02/23/2023
cx explained unit was replaced
We serviced a
WHIRLPOOL OVEN
Model RBD307PVS02
Near Hockessin, DE 19707
Taylor F.
Job Details: 02/23/2023
Cx complaint is oven not heating properly. Tested inspected and verifed complaint. Replaced bake element from previous diagnosis and unit is now working as designed. Collected 110.00 labor by CC. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Wilmington, DE 19810
Taylor F.
Job Details: 02/23/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Repalced door from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Dover, DE 19904
Taylor F.
Job Details: 02/23/2023
Cx complaint is unit making noise and not cooling properly. On arrival found the unit to be 37 degrees. Cx had her own thermometer in the RC and it was reading 5 degrees off. Showed cx temp was actually 37 and not 42. Also found the suction line rubbing on the bottom of the metal base by compressor and a potential place of contact on the condensor. Installed foam pad and bent lines out of the way. Evap had a good frost pattern. Unit is working as designed. job is complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Harrisonburg, VA 22802
Danny R.
Job Details: 02/23/2023
installed parts che ksok
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 02/23/2023
"Cx complains that the Rf butner not working, inspected unit, the orifice is clogged, so no gas coming out .. i fix it . unit tested and works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Ruckersville, VA 22968
Eric F.
Job Details: 02/23/2023
"Confirmed cx complaint unit not powering on. Unplugged unit, plugged it back it. UI became responsive. Cx states they tried that before I came. If they call back must pre-id W11478525 (Fascia) and W11510463 (control) for return visit."
We serviced a
WHIRLPOOL RANGE
Model WMT50011KS02
Near Ashland, VA 23005
Thomas B.
Job Details: 02/23/2023
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Richmond, VA 23235
Joseph D.
Job Details: 02/23/2023
Replaced console and control. Unit no longer displaying errors. Working properly
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Woodbridge, VA 22191
Robert W.
Job Details: 02/23/2023
Replaced adjusters unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Dumfries, VA 22026
Robert W.
Job Details: 02/23/2023
"CX Comolaint is the unit isnt washing. Inspected unit found error for valve tested unit and unit isnt getting water, Pulled lower panel and found loose connection on inlet valve reseatted and tested unit is now filling and washing. Unit is working properly."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ09
Near Arlington, VA 22207
Leon
Job Details: 02/23/2023
cx complaint is top of rc is over foamed at the top confirmed complaint called tech line
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harrisburg, PA 17111
Sal R.
Job Details: 02/23/2023
"Per the previouse tech, I was able to access and install additonal insulation pads on the inside 4 walls. I then tested the unit on a manuel high speed spin cycle and a auto test. I found the unit to making a noise common to normal opperation. Unit test good. "
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Harrisburg, PA 17111
Sal R.
Job Details: 02/23/2023
"Per the previouse tech, I was able to access and replace all parts with the assistanse of a 2nd tech,. I was able to run a recalibration and a auto test . I found then untin tobe opperating as designed. Unit test good."