Service History 676 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/13/2023

"cx complaint of unit not making ice ,checked unit to find it producing ice called techline spoke with Andy Freezer temp at 3.5 degrees ,replaced door switch and shimed switch as advise by techline; ordrng 1 W11396033 (door switch CA / VS) and 1 wpw10221048 (spacer CA / VS), used 1 W11396033 (door switch CA / VS), and 1 wpw10221048 (spacer CA / VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lancaster, PA 17602

Justin L.

Job Details: 02/13/2023

Cx complaint after 12 loads unit had a burning smell. Was able to access unit and found no saved codes. Ran diagnostic and manual spin and agitate and unable to replicate the smell. Unit is operating as designed no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Oxford, PA 17350

Bernard M.

Job Details: 02/13/2023

"Cx complaint unit doesn't make ice. Entered service ran test 56 and E2 error flashed, motor lost position. Also found the deli ui no longer comes on and cx can't select any options. The RC leds at the top are out and the FC led is dim. Refered to SP#11460554 and ordering chrome leds. Also ordering icemaker and ui, once approved contact cx to reschedule; ordrng 1 W11579560 (icemaker) and 1 WPW10769076 (deli UI) and 3 W11601311 (chrome LEDs)s"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Lancaster, PA 17603

Justin L.

Job Details: 02/13/2023

Cx complaint unit not heating. Was able to access unit and found element reading OL. Removed and found shorted coils. Replaced with pre-id and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Virginia Beach, VA 23453

Branden R.

Job Details: 02/13/2023

"cx complaint unit not making ice , checked unit and found water slow at dispenser too . uninstalled and made sure unit had proper psi to unit and it does , found ice maker has lost home positon on unit . also found filter head was unseated not allowing water to pass threw . uninstalled and fixed filter heat to properly hold filter . ordering new ice maker for proper repair to be done; ordrng 1 W11548540 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Easton, MD 21601

Frederick R.

Job Details: 02/13/2023

CX complaint is no cool. Inspected/tested. Evap cover frozen over. Went into test 13 toforce defrost and heater would not come on. Pulled evap cover and cleared ice with steamer. Found heater wire unpunned at connector. Reconected and made sure wire was secure. Went back into defroat and verified heater now activates. Unit is now working properly. Informer CX 24-36hrs for unit to get to temps. Job is complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lancaster, PA 17603

Justin L.

Job Details: 02/13/2023

"Cx complaint unit not heating. Was able to access unit and found tco and element reading OL. Replaced with pre-id and van stock. Tested unit and unit now checks good no further work needed.; ordrng 1 W10900067 (tco kit (JL VS)), used 1 W10900067 (tco kit (JL VS)) from stock"

We serviced a

KITCHENAID DBL WALL OVEN

Model KOSE500ESS20

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/13/2023

Cx complaint the door won't close properly. Removed and inspected door and found the left hinge on door isn't tightened into inner front panel. The screw is unable to tighten through hinge into panel. Replaced outer door assembly and was able to tighten both hinges to panel. Placed door back onto unit and it now opens and closes properly. Unit checks good

We serviced a

JENNAIR MICROWAVE

Model JMW2427DS01

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/13/2023

"cx complaint of microwave not working,checked unit to verify the following error code F2E1,tried to put in diag and unit would not let tech unit will need new consule break down as follows 1/W11236900service c all break down as follows service call 120.00parts 919.52shipping 15.00labor 110.00sub total 1164.52tax 55.17grand total 1219.69deposit 1219.69; ordrng 1 W11236900 (Assembly, Control Panel (includes Overlay) (stainless))"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW02

Near Richmond, VA 23220

Orbie

Job Details: 02/13/2023

cx complaint unit leaking water and stopping during cycle. checked unit found water leaking from dispenser. unit stacked so I can't properly diagnose the unit. cx paid $120 diag fee but is planning on replacing unit after visit.

We serviced a

WHIRLPOOL WASHER

Model MHW8200FW0

Near Arlington, VA 22201

Jason A.

Job Details: 02/13/2023

"CX complaint WASHER noisey shakes & long spin cycles that leaves load wet. Check for error codes = NONE stored & ran test wash. Unit completed test wash with good spin. Verified cold & hot water connections. Leveled unit & added 5 to 6 towels got them wet & ran a Drain & Spin cycle. Unit balanced load & went into hi spin. If CX calls back order & return with ACU control, Stator + Rotor + 2tech per quote > JJ; ordrng 1 W11201292 (Control $222.14 ) and 1 W10870751 (stator - 10yr) and 1 WPW10544980 (rotor - 10yr)"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/13/2023

"cx complaint of unit not cooling,found evap to cover in frost, pulled cover read thermistor at 8.75k ohms,found heater wire not full seated in connector reseated heater wire tested unit works as dsigned"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Myrtle Beach, SC 29572

Rolf K.

Job Details: 02/13/2023

CX says fridge arrived damaged. This was a warranty replacement. Old model and serial was given and listed as field scrap. Correct Model and serial show as under warranty. Ordering 1 freezer door and 1 fridge door.; ordrng 1 LW11037738 (fridge door stainless) and 1 W11566705 (freezer door stainless)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near New Castle, DE 19720

Taylor F.

Job Details: 02/13/2023

Cx complaint is water left over in softener dispenser. Tested inspected and verified complaint. Found the dispenser drawer to be defective. Replaced drawer and unit is now working as designed. Job is complete.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS2

Near Mount Joy, PA 17552

Justin L.

Job Details: 02/13/2023

Cx complaint unit not accepting selections. Was able to access unit and found half of console unresponsive also found that the dispenser has failed. Ordering parts and once in someone from office will need to contact to set return; ordrng 1 WPW10475780 (console) and 1 W11032769 (dispenser)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Stewartstown, PA 17363

Sal R.

Job Details: 02/13/2023

I was able to access and replace all parts. I then tested the utni and fou nd it to be opperating as designed. IUnit test good.

We serviced a

WHIRLPOOL DRYER

Model WTW5105HW2

Near Glen Rock, PA 17327

Sal R.

Job Details: 02/13/2023

"I was able to call and speak to CX . This unit was diaged on 2/8. I am orderign 1 Run Cap (W11395618) and 1 Motor (W11283592) per Technical Service Pointer #: W11632927. Both parts are out of stock. Once the parts are avalible, please have someone form the office call to set a return date. I spoke to LB about this .; ordrng 1 W11395618 (run cap) and 1 W11283592 (motor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Lancaster, PA 17601

Drew B.

Job Details: 02/13/2023

"cx complaint that unit is making noise and vibrating, the unit is brand new with no codes stored unit is leveled. and also no suspen issues, the noise they claming is not normal is the basket vibrating from being a floating basket is nomral when ramping up to spin and also the drain hose clanking the rear of washer which i infromed is not unit issue more install issue and purposed several ways to help with that. cx made me run towels in unit on drain and spin to veirfy operation no issues with the unit running functionally and mechicanically... infromed cx on what to expect moving forward...."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pylesville, MD 21132

Sal R.

Job Details: 02/13/2023

"Per the previouse tech, I was attempted to replace parts. I found that the brown wire to the defrost heater was crimped and pul,led for the harness not allowing power to the defrost heater. I am orderign 1 defrost heater assembly with the harness and thermistor attatched (W11650660). IInformed CX that part is temp out of stock. Once the part is avalible, please have somoene form the office call to set a return return date. I am sending back unneeded parts.; ordrng 1 W11650660 (deforst heater with harness and thermistor) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Virginia Beach, VA 23452

Branden R.

Job Details: 02/13/2023

cx complaint no light in fridge . checked unit and found switch on fridge compressed not allowing it to turn off and on . replaced switch and tested all major componets everything checked good and light is now working . cx agreed unit is running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Fawn Grove, PA 17321

Sal R.

Job Details: 02/13/2023

"Per the previouse tech, I was able to access and replace the door cams. I called WP Tech Line due to no ice and intermitant electrical problems. I explianed my finds and it was suggested by WP TL to replace the deli Draw due to bad or corrrupted harness in the door. I am ordering 1 Draw (W10815669). Once the part is avalible, please have someone form the office call to set a retun date.; ordrng 1 W10815669 (deli Draw)"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Georgetown, SC 29440

Paul F.

Job Details: 02/13/2023

Customers complaint is spark and bang from the top console area followed by the breaker popping. Tested unit and no issues. Opened up the back and cooktop to see if any black marks or evidences of shorts or electrical issues. None found. All check ok.

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near Washington, DC 20036

Shawn D.

Job Details: 02/13/2023

changed model and serial. cx complaint unit is not making ice anymore. inspected unit and is cold inside but no ice. found unit is filling eally slow with water even with filter out. found unit has a inline filer in water line in the back that needs to be changed. i then filed waater tank up and ran diagnotics and pump does not recirculate and drain pump does not drain they both hum. external drain pump works fine s.s. is fine. gaave cx quote for drain pump and pump and he paid for service fee and wants to look into new unit possibly; ordrng 1 W11542867 (pump 138.89) and 1 W11542868 (drain pump 81.45)

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW02

Near Virginia Beach, VA 23462

Branden R.

Job Details: 02/13/2023

"came out to replace parts on unit , disaemlbed and replace both doors as needed , tested unit is running as designed all major componets checked good ."

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Easton, MD 21601

Frederick R.

Job Details: 02/13/2023

"CX complaint is MW no light.. Inspected / tested and replaced lamp because other one was burnt out. After replacement light just stayed on 1st level but bulb was currect. Ordering control. Cannot rewchedule due to part availabilty; ordrng 1 W11552021control and 2 8206232A (lamp 40 watt (FR VS))s and 1 look (look), used 2 8206232A (lamp (FR VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Strasburg, VA 22657

Ezra M.

Job Details: 02/13/2023

replaced hinges and washers. checked gasket for leaks but no leaks found.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake Beach, MD 20732

David J.

Job Details: 02/13/2023

F7e4F7e9Cx complaint unit wont wash clothes. Arrived today and inspected unit and found the two error codes above cleared error codes and ran a diagnostic cycle and during agitation and spin. It was just humming and barely moving. Lifted unit and inspected underneath and found gear case oil all over the place could not spin rotor by hand unit is going to have to be rebuilt all moving parts under unit. Explain to customer that just the motor is covered under the 10 year warranty for parts and everything else will be out of pocket. Cody customer for a pair and collected $120 for service call. CX will let us know within 30 days from today.; ordrng 1 W11449841 (Gear case) and 1 W10915700 (Motor) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10915701 (Rotor)

We serviced a

WHIRLPOOL WASHER

Model WFW9400SU00

Near Goochland, VA 23063

Kyle A.

Job Details: 02/13/2023

Replaced bellow per cx request.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW0

Near East York, PA 17402

Justin L.

Job Details: 02/13/2023

Cx complaint cooktop not operating properly. Was able to access unit and found failed infinite switches. Ordeing switches and once in office will need to contact cx to set return; ordrng 1 WPW10434452 (LF Switch) and 1 WP3149400 (RF Switch) and 2 WP3149404 (Rear Switch)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Norfolk, VA 23502

Carl A.

Job Details: 02/13/2023

"cx complaint of unit not working,checked unit to find unit to be dead ,checked at junction box had power there, checked connection on board to find that the connectors not fully seated on board,reseated connectors on board tested unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Alexandria, VA

Dustin F.

Job Details: 02/13/2023

"Contacted CX via phone call, She stated was too late and needs rescheduled.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Odenton, MD 21113

Shane B.

Job Details: 02/13/2023

cx complaint is the unti making a noise. noise happens randomly. found noise is coming from the diffuser. replaced with preIded part and restored power. cx mentioned unit is also freezing food in the RC sections. found unit set to 35degrees. set temps back to recomeneded. unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Selbyville, DE 19975

Michael E.

Job Details: 02/13/2023

"CX complaint: no cool in both sections. Tested and verified complaint. FC at 37 degrees and RC at 50. Evap has ball of ice around capilary. Documented this in pics. I unplugged unit and took off compressor cover. Plugeed back in and tested amp draw. On first activation, It shot up to 16 amps, dropped to 6 amps and shut off. May be misleading if pressures in system had not regulated yet. Compressor came on a few min later and activated well except amp draw was showing 0.45. Called WPTL to document. TL asked that we get a sealed syatem tech here to test the pressures on high and low sides. Cannot reschedule diue to SS tech needed.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Lewisberry, PA 17339

Justin L.

Job Details: 02/13/2023

As per previous visit was able to access unit and replace icemaker. Watched harvest and fill unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ocean Pines, MD 21811

Michael E.

Job Details: 02/13/2023

"CX complaint: grinding sound and wont fill. Tested and verified comploaiunt. F7E1 error code. I found the gear teeth where gearcase and CAM connect have failed and are aloowing slippage. Ordering gearcase, drive pulley and actuator and 2 count. Cannot reschedule due to NW part; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Carlisle, PA 17013

Fred G.

Job Details: 02/13/2023

i was able to access unit and replace the gearcase and slider as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Virginia Beach, VA 23462

Branden R.

Job Details: 02/13/2023

"cx complaint other.not heating. all burners are too hot. checked unit and found terminal block warped on back of unit allowing l1 to make contact with back of unit and melt . unit will need new terminal block , tested surface element and found bad FL switch allowing surface element to stay on high and not cycle . ordering all parts for proper repair .; ordrng 1 WPW10434452 (FL switch) and 1 WPW10245259 (Terminal Block) and 1 WPW10281322 (bare wire)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 02/13/2023

cx complaint unit will fill but then move past that. inspected unit and found unit was unplugged. plugged unit in and entered diag and found 0 saved error codes. ran auto test and found unit finished but has a belt noise. lifted unit and found belt was not fully installed. fix belt and calibrated unit. unit finished. ran a quick wash and found unit finished quick wash with out issue. unit checks good.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Winchester, VA 22601

Ezra M.

Job Details: 02/13/2023

"cup holding left rear suspension rod failed, not holding rod. ordering suspension rods.; ordrng 1 W11217817 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cheverly, MD 20785

Samuel R.

Job Details: 02/13/2023

cx complaint unit is making loud noise.inspected unit and found no strange noises.checked all fans and fans are good.checked ice maker and ice maker is good.checked diffuser and diffuser is good.unit is now

We serviced a

KITCHENAID OVEN

Model KFGD500ESS01

Near Dallastown, PA 17313

Sal R.

Job Details: 02/13/2023

I attempted to replace parts and found that not all parts are on site or with tech. I called and parts and spoke to LW and found that parts are in wearhouse. I called office and set a return date for 2/17; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/13/2023

"Cx complaint unit won't dispense water. Inspected and foound the filter wasn't secure to the housing. Cx attempted to replace but couldn't get it removed. Removed filter and placed new filter in provided by cx, and now unit dispenses water. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED8540FW1

Near Gloucester Point, VA 23072

Justin W.

Job Details: 02/13/2023

"arrived to find wrong part ordered. checked to find had correct part on van. replaced tco and element tested unit working as designed; ordrng 1 WP3387747 (element jw vs), used 1 WP3387747 (element jw vs) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Aberdeen, MD 21001

Neil H.

Job Details: 02/13/2023

REPLACDED THE CONTROL CONTROL WOULD CUT OFF AND COMEBACK ON AFTER REPLACING RECALB UNIT AND CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Scottsville, VA 24590

Kyle A.

Job Details: 02/13/2023

Cx complaint of freezing on lower rc shelves. Did confirm evap fan is non operation causing cold air to sit at the base of the unit. Will need to replace fan cx is gonna call wp for coverage as she did not have her pop.; ordrng 1 W11559968 (Evap fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Harrisburg, PA 17110

Cody H.

Job Details: 02/13/2023

"CX complains unit icemaker is not producing ice. CX states this happened before christmas but started working again about a week later. CX states unit has not worked in a week prior to this visit. Temps on arrival are 3*F in FC and 32*F in RC. Unit ran test 29-ice harvest with no issues. Unit test 33-ice thermistor test passed. Unit failed to fill in test 31-icemaker water fill. Found fill tube to be blocked. Was able to clear clockage, tested unit to ensure water valve was not dripping. Unit now works as designed, no further work needed."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Martinsburg, WV 25405

Ricky E.

Job Details: 02/13/2023

"customer stated that the unit wasnt cooling and that there was frost in the fzr.. fnd units control doubled tagged, wpl states that doudle tagged controls need to be changed due to programing issues...; ordrng 1 w11546609 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Dallastown, PA 17313

Sal R.

Job Details: 02/13/2023

"Per the previouse tech, I was able to access and replace the lower harness. I then testged the unti and unit test good. CX is paid in full as of 2/13/23"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/13/2023

cx complaint unit squeels like a serpentine belt on a car. checked unit to find ssigns of oil leaking from gearcase can be spotted on drain pump. ordering parts needed for repair.; ordrng 1 look (look) and 1 W10902814 (washplate) and 1 W10752187 (washplate screw) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915700 (stator)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Hyattsville, MD 20782

Samuel R.

Job Details: 02/13/2023

cx complaint unit is making loud noise.inspected uit no error codes.found unit to sreech when spinning.found unit gear case to be leaking oil.unit will need a new gear case.gave cx a qoute 514.60

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hagerstown, MD 21740

Ricky E.

Job Details: 02/13/2023

"tub is cracked down the back side, and the tub is almost cut in half.. the unit will need the tub and ring...; ordrng 1 w11219115 (tub assy) and 1 W10849477 (ring-tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS22EWMS3

Near Bowie, MD 20720

Shane B.

Job Details: 02/13/2023

"spoke with cx at the door. he said he tried to cancell this appointment but couldnt get hold of anyone. said they bail arm came off, he fixed it and IM has been working. he declined to have me enter the house."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Aberdeen, MD 21001

Neil H.

Job Details: 02/13/2023

"CX COMPLAINT HAD UNIT ON FOR A FEW HOURS BAKING AT 275 WHEN RAISED TO 400 THAN TRIPPED BREAKER F6E0 ORDERING NEW CONTROL AND CONSOLE; ordrng 1 W11616683 ( Assembly, Control Panel (includes Overlay) (stainless)) and 1 W11261165 (Whirlpool Microwave Control Board)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Chesterfield, VA 23832

John P.

Job Details: 02/13/2023

Confirm with CX unit working still since last repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB00

Near Harrisburg, PA 17104

Cody H.

Job Details: 02/13/2023

"CX complains unit is not freezing in the FC or cooling in the RC. Unit temps on arrival are 39*F in the FC and 48*F in the RC. Found evap to have ball of ice on suction tube and no frost pattern on rest of the evap. Called DB to confirm, who suggested ordering compressor, evap, and drier. Office to reachout to CX when approved by Lowes.; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (compressor) and 1 W10843121 (drier)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/13/2023

Cx complained the unit did not power on and heat. Installed new parts and tested and it now heats. Job complete

We serviced a

WHIRLPOOL O.T.R Microwave

Model WMH32519HZ3

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/13/2023

"Cx complains that the unit not heating and make a humming noise, inspected unit, interlock switches cks ok, the magnatron make noises, 2 techs job LOOK LOOK ..i need a helper to pull the unit out because the stove is really close to the microwave .. order parts; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron) and 2 techsjob (LOOK LOOK)s"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 02/13/2023

cx complaint unit turns off with in a couple mins and is displaying a error code. inspected unit and entered diag and found f3e3. removed front panel and found moisture harness relays failed. i was able to replace the mousture harness. tested unit and found air flow was very weak. found exhaust vent is clogged. adviced cx to get vent cleaned. unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Abingdon, MD 21009

Neil H.

Job Details: 02/13/2023

CX COMPLAINT THE AGITATOR TABS FRAYED NEW ONE NEEDED; ordrng 1 W11614636 (AGITATOR)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Lovingston, VA 22949

Kyle A.

Job Details: 02/13/2023

changed control per techline. Found no issues with frost pattern, air baffle, or intakes. Unit is now as designed."

We serviced a

AMANA DRYER

Model NED7200TW

Near Severn, MD 21144

Justin S.

Job Details: 02/13/2023

cx showed me the unit is starting a cycle but the motor isnt trying at all. found the unit has 120/240/120vac. the relay is sending 120vac to the motor. the belt is still tight. no resistance off the motor circuit. found the thermal fuse is getting voltage but not sending voltage to the motor. the unit needs the fuse.; ordrng 1 WP35001087 (thermostat41.74)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near New Castle, DE 19720

Taylor F.

Job Details: 02/13/2023

Cx complaint is unit not spinning out properly. Tested inspected and verifed complaint. Found the suspension rods to be defective. Replaced rods from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Bowie, MD 20721

Shane B.

Job Details: 02/13/2023

"cx complaint is poor coolilng in both sections. cx said unit was staying at 18 in FC, 40 in RC. cx changed temp settins to coldest in both sections. says FC is now -8 and RC is 38 on the middle shelf. unit was already pulled out when i arrived. my prob shows 36/-5. unit was running the defrost heater when i arrived. evap fan works, air ducts are clear. ran test 4. condensor fan started running right away, after a couple min the compressor came out. amp draw was 1.07 but quickly dropped to .7. i let unit run for 15min. frost pattern did not develop. unit has a SS issue. ordering evap and compressor. schedule with SS tech when parts are available.; ordrng 1 W11546692 (evaportor) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Havre de Grace, MD 21078

Neil H.

Job Details: 02/13/2023

CX COMPLAINT OLDER WASHER HAD ADJUSTABLE FILL LEVELS THIS IS ALL AUTO AND IS WORKING AS DESIGNED

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pawleys Island, SC 29585

Paul F.

Job Details: 02/13/2023

Customers complaint is unit not cooling properly. Found unit has a sealed system leak and is loosing freeon. Freezer evap has a ball of ice. FF evap has coating on it. Customer approved freezer evap replacement. Collected amount due.; ordrng 1 WPW10608485 (evap)

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW01

Near Darlington, MD 21034

Neil H.

Job Details: 02/13/2023

CX COMPLAINT THE LID NIOT LATCHING FOUND THE SHIPPING TABS/CLIPS WHERE NEVER REMOVED BY INSTALLERS AND I HEATED THE GASKET UNIT SEALING GOOD NOW.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20148

Christian C.

Job Details: 02/13/2023

"Cx complaint unit is not cooling in both sections. Inspected unit avg temps in RC section is 50 and FC section is 20. Inspected both evaps no signs of uv dye. FC evap has a block of ice on cap tube area and only frosting top coil. Unit is pulling 2.13amps while compressor is running. Ordering compressor, drier and coupler. SS repair 2 count.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bel Air, MD 21014

Neil H.

Job Details: 02/13/2023

REPLACED THE HEATER PER SP UNIT RESET AND TESTED GOOD.

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WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Lanham, MD 20706

Shane B.

Job Details: 02/13/2023

cx complaint is the unitnot cooling. confirmed complaint. both sections were room temp when i arrived. compressor is running. found compressor pulling .6amps. no frost pattern. unit has a SS issue. ordering compressor and evaporator. schedule with SS tech when approved.; ordrng 1 WP2188823 (evaporator) and 1 W10507884 (compressor)

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WHIRLPOOL WASHER

Model WTW6120HW

Near Chesapeake, VA 23320

Branden R.

Job Details: 02/13/2023

cx complaint aig washer stopped mid cycle checked unit and found drin pump has dead short replaced drain pump with pre id and tested unit all major componets checked good and unit is running as designed cx agreed .

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Sykesville, MD 21784

Ricardo S.

Job Details: 02/13/2023

"Cx complains that the panel not working sometimes, inspected unit.. terminal block connection cks ok.. also the heater need to be replaced. copper bushing copper bushing,.. unit has a faulty cnttrl panel.. ordr parts; ordrng 1 w11537778 (element) and 1 w11416788 (panel control) and 1 w11410065 (cntrl elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Stevensville, MD 21666

Eric W.

Job Details: 02/13/2023

"installed parts, tested unit, repair complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Gambrills, MD 21054

Justin S.

Job Details: 02/13/2023

called the office and service call waived. cx says they have seen the refrigerator ice maker dripping from the front. the unit is set to 37f and 0f. actual temps are 42f and 0f. no excesses frost build up i can see. can feel air movement on test 3 and 36. test 56 e0. test 57 the ice maker harvest. test 45 the unit is not filling but i hear the unit trying. the unit will dispense water. reset power to the unit and no change. the heaters are getting voltage. the water line is not frozen over. tested 45 again and the unit is filling. the unit needs the control and valve. cx calling in about a parts autherization number; ordrng 1 W11224256 (control)

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Washington, DC 20005

Shawn D.

Job Details: 02/13/2023

arrived unit still on and running no ice. replaced pump then tested and now unit filled properly but is not draining good. shorten drain line and now unit is draining. started a normal cycle and unit fills good and compressor and condenser fan is on and running. unit is good

We serviced a

JENN-AIR RANGE

Model JDRP548HL00

Near Arlington, VA 22201

Jason A.

Job Details: 02/13/2023

CX complaint RANGE beeps & knob ringlight flashes for Left OVEN & wont heat & ends cycle. Fan noise at rear. Tried many times to get error codes. Reset breaker & F8 E0 for main fans error. Preheat both ovens but cooling fans do not run. Unable to test further. Pre-ID UI will use on return. Request 2Tech + 2 Count due to large oversized double oven & to replace multiple parts > JJ; ordrng 2 W11248652 (blower L & R ovens 2 needed)s and 1 W11317945 (Apl Mgr extension (item 12)) and 1 W11317944 (Apl Mgr Powermax (item 42)) and 1 W11319204 (Left User Interface) and 1 W11175143 (foam kit per TSP #W11498555) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/13/2023

"Replaced partss, unit tested and microwave works fine"

We serviced a

WHIRLPOOL RANGE

Model IES900DS02

Near Poolesville, MD 20837

Julian H.

Job Details: 02/13/2023

GOT HERE Hot surface light staying on all the time issue with LR switch indicator light to use on return just in case; ordrng 1 WPW10295048 (switch-inf LR)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Walkersville, MD 21793

Ricardo S.

Job Details: 02/13/2023

"Cx complains that the dryer takes long time to dry, inspected unit on time dry, unit heating fine, but the air flow outside the house is bad, vent problem. dryer cks o, fuses, heater and power ck ok.. CX NEED TO CLEAN THE DRYER VENT"

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW4

Near New Cumberland, PA 17070

Justin L.

Job Details: 02/13/2023

Cx complaint unit filling with water even when not in use. Entered diag and found F02 no drain. Drain diag and found unit to do everything including drain but valves are sticking. Ordering valve and pressure switch and once in office will need to set return; ordrng 1 WPW10514214 (pressure switch) and 1 WP8182862 (inlet valve)

We serviced a

MAYTAG RANGE

Model MER8800FZ3

Near Bowie, MD 20721

Shane B.

Job Details: 02/13/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Norfolk, VA 23507

Carl A.

Job Details: 02/13/2023

"helped ac; ordrng 1 8212547RP (tube-water CA / VS), used 1 8212547rp (supply line kit CA / VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20009

Andrew H.

Job Details: 02/13/2023

"replaced the control board and tested unit, unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hanover, MD 21076

Emmanuel R.

Job Details: 02/13/2023

"Cs unit is leaking water in the fridge, confirmed complaint. I found the water is leaking from the filter head orings not sealing and water valve also not sealing. Cleaned up water and defrosted vent that was frozen over. Unit needs filter head and water valve, ordering parts.; ordrng 1 W11548535 (valve) and 1 W11346622 (filter head)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Owings Mills, MD 21117

Shane M.

Job Details: 02/13/2023

"cx complaint the unit didnt make ice for 2 weeks, cx mentioned she replaced the filter. after inspecting the unit i found great ice production. no issues. advised to call back in with any issues."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EBS00

Near Washington, DC 20002

Shawn D.

Job Details: 02/13/2023

"installed door cam and found its to wide and wont fit in door and now is all greasy so removed it and will hangon to. went to van grabbed shim and washer and installed shim in the back to stop unit from rocking and used washer to raise door since the closure is onkly for the right door. doors now are really close to level and cx approved. unit is good; ordrng 1 wp489467 (washer SD V/S) and 1 4387828A (shim SD V/S), used 1 wp489467 (washer SD V/S), and 1 4387828A (shim SD V/S) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ashburn, VA 20148

Christian C.

Job Details: 02/13/2023

Cx complaint unit door just drops. Inspected unit found door drops without resistance. Adjusted hinges and secured spring. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Chesapeake, VA 23322

Lucas R.

Job Details: 02/13/2023

"replaced locked compressor and drier, pressurized, vacuumed and charged, low pressure -20' hg, replaced drier again, vacuumed and charged, pressures between -15' and -20' hg, called techline spoke with steve sr7735718281, advised to replace evap, and pressurize, cut cap tube from evap, pressurized, black oil sprayed out of cap tube and evap, called techline spoke with Bruce, unit sent for lead review. non-repairable sr7735718281,; ordrng 2 W11490399 (drier lr/vs)s, used 2 W11490399 (drier lr/vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Woodbridge, VA 22192

Demonte S.

Job Details: 02/13/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On. Checked power at the Terminal Block. L1 Power Cord isn't connected to the Wire Tie. Connected the L1 Power cord. Taped the Cord & Wire Tie. Unit powered On. Ran Service Diagnostics on the unit. No Error Codes on the unit ran Service Test on the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL FREEZER

Model KBLC36MHS01

Near Harrisburg, PA 17111

Cody H.

Job Details: 02/13/2023

"Was able to access unit. Compressor and fan motor are running as designed. Temps are 23*F in the FC and 54*F in RC. Unit shows signs of defrost failure. Drain tube heater shows 2 kohms, bi metal showes .1 ohms, rear defrost heater is 98 ohms front defrost heater is 35 ohms. Removed defrost timer and measured resistances. 2-3=ol, 1-4=OL Called techline and spoke to Rob. Whos says timer needs replaced. Ordering defrost timer for return visit, CX paid in full for return.; ordrng 1 WP2183400 (defrost timer)"

We serviced a

WHIRLPOOL COOKTOP

Model GLS3665RS03

Near Chester, VA 23831

John P.

Job Details: 02/13/2023

"Installed harness and ignitors, tested working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Prince Frederick, MD 20678

David J.

Job Details: 02/13/2023

Cx complaint temps are swinging a lot and heard a noise. Arrived today and inspected unit. Found temps to be set at 35 degrees in RC and -5 degrees in FC. Took temps and had 40 degrees in RC and 0 degrees in FC put unit into diagnostic mode and tested all thermistors and passed. Tested evap fan and Ive box fan. They worked no noise. Air baffle sounded normal and operated correctly. Ice maker is working and had no error codes. No frost build up in FC. Cx stated its been working as it should for a little over a week. Cx had been writing down temps but its not consistent enough to be able to use for real data. Set temps to recommended setting and bringing back two data loggers to record temps in RC and FC. Will return once rescheduled ; ordrng 2 Datalogger (Data logger)s

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Woodbridge, VA 22192

Demonte S.

Job Details: 02/13/2023

Inspected the unit. Found that the cx is saying that the Dryer takes multiple times for the unit to Dry Clothes. Ran Vent testing meter on the unit. Vents are showing a clogged vents. Took off the back Vent to the Dryer. Vent is now showing good air flow. ( Asked the cx how long ago did they clean there vents. Cx stated a couple of years ago. Advised to the cx that this needs to be done once a year. Also advised that they don't use the Dryer until they clean the vents. ) Unit is heating. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS02

Near Wilmington, DE 19803

Taylor F.

Job Details: 02/13/2023

Cx complaint is unit making a chattering noise and not spinning every time. Tested inspected and verifed complaint. Replaced ring from pre id and it did not correct the noise. Found turntable motor to be defective. Went to replace turntable motor and unit is unacessable. Found the power wire to short for the unit to be pulled out more than 1/3 of the way and the junction box behind a drawer the cx did not know how to remove. Cx needs to have unit acessable for when we come back.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Ashburn, VA 20148

Christian C.

Job Details: 02/13/2023

Cx complaint of a bit of water left in filter area. Inspected unit found F2E1 stuck key error. Ran through diag cycle no issues. Explained to cx that there will always be a bit of water in filter area after cycles are finished. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlottesville, VA 22903

Kyle A.

Job Details: 02/13/2023

Installed hoses and flow improves slightly. Per techlines direction ordering filter head again.; ordrng 1 W11162042 (Filterhead)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/13/2023

"Cx complained the unit did not make ice or dispense water. Inspected the unit and found no water getting to the filter housing. Water was not getting to the valve due to a pinched line behind the dishwasher, between the drywall and 2x4. Cx will repair. Install and instruct. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Fairfax, VA 22031

Lloyd B.

Job Details: 02/13/2023

"Cx complained the unit ran and did not stop. Inspected the unit and found a few error codes, diverter motor, owi and no heat. In diagnostics, the heater came on and at the end, only the code of diverter motor and long drain was present. The sensor is clean and the connections aren't corroded. Explained the other error codes and the age of the appliance and other parts it may be and cx declined service. Job complete; ordrng 1 WPW10705575 (owi sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Sykesville, MD 21784

Ricardo S.

Job Details: 02/13/2023

"Freezer ice maker not working again, inspected unit, the fill tube is frozen... Fc temp read 2 degrees, Rc temp 39 degrees.. cks power on red/orange wires 0 vdc. i call TL.. the heater need to be on all the time.. so i check the power from the main board, P8 connector. but the wires are loose .. now the red and orange wire receive 12.77vdc.."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lanham, MD 20706

Shane B.

Job Details: 02/13/2023

"cx complaint is a screaching noise during spin. i checked for codes and found none saved. ran service cycle. during agitation ad spin unit made the screaching noise. suspension feels fine but i can feel something bottom of unit underneith when basket is pushed down. inspected under unit. found guard on the floor it has been hitting the drive belt. screw holes in the gearcase are stripped and guard can not be put back on. unit will need guard, gearcase, belt and pulley. schedule when available.; ordrng 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W11409708 (guard) and 1 W11449840 (gearcase)"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS1

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/13/2023

arrived to find cx has 3 year epp through lowes.

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