Service History 676 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Bristow, VA 20136

Robert W.

Job Details: 02/23/2023

CX Complaint is the unit isnt making ice. Inspected unit and found unit is dispensing water good found wires at bottom of door broken causing IM not to work. CX declined reapair paid SVC

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Chester, VA 23831

Chris B.

Job Details: 02/23/2023

"cx comp unit will not start insp unit conf comp found strike not catching latch replaced strike from vs tested unit working as desighned; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Arlington, VA 22205

David J.

Job Details: 02/23/2023

"CX complaint unit is showing an LS code. After previous techs visit. He had found this unit needed both cold and hot water valves to fix the issue. Arrive today with second technician and remove dryer from washing machine. Remove lid and installed new cold and hot water inlet valves, reassembled unit and tested unit has no codes and filled and started washing. Unit is now working as designed job"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMHA9019HZ4B

Near Laurel, MD 20707

Israel R.

Job Details: 02/23/2023

"Insrtalled all parts and tested. Unit is back to notmal opoerations. Control was not the right part but the unit is working. Control was not needed anyways. Unit is back to normal operations.; ordrng 1 W10561770 (capactr-mg), used 1 W10561770 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Fort Washington, MD 20744

Robert A.

Job Details: 02/23/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Rockville, MD 20852

Roberto I.

Job Details: 02/23/2023

Attempted the repair but the two front orifice holders came apart during the screw removal. Ordering LF orif holder W11028738 and RF orif holder W11050487.; ordrng 1 W11028738 (LF orif holder) and 1 W11050487 (RF orif holder)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Silver Spring, MD 20904

Israel R.

Job Details: 02/23/2023

Installed new control and tested. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near McLean, VA 22101

Leon

Job Details: 02/23/2023

cx compalint was rc wasnt cooling confirmed complaint seen it the bottom on the freezer had ice about 2in thick cx will turn unit off and put food in diffrent RC so unit can be defrost before next tech come out

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Washington, DC 20007

Samuel R.

Job Details: 02/23/2023

replaced control and tested unit.now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near North Potomac, MD 20878

Ricardo S.

Job Details: 02/23/2023

"Cx compkains that the LH door make noises, inspected unit, the plastic part on the hinge hook is broken.. unit needs door assy; ordrng 1 13107888SQ (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Sterling, VA 20164

Jason A.

Job Details: 02/23/2023

"CX complaint FRIDGE stopped cooling but there was oil smell when doors are opened & food tastes chemical. Food spoiled when fridge stopped cooling. Found evap leak at aluminum to copper joints. Oil is seeping out of heatshrink. Pressure check yoder loop. Used coupler on drier & pinched off cap tube. 140psi for 30 minutes = no pressure drop, Replaced evap & drier. Sprayed Dawn powerwash on surfaces & wiped down. Unable to get into all surfaces. Can still smell oil when fans are running & doors are opened. Compressor atomized oil & introduced into inside FC & RC. Filled with R600. Good running & equalise pressures. Good amp draw. Unit is calling. Called techline to document safety & health issue & cause of smell. SR 7735803540 > JJ"

We serviced a

MAYTAG WASHER

Model WFW560CHW2

Near Burtonsville, MD 20866

Andrew H.

Job Details: 02/23/2023

Customers complaint is that the unit is leaking from underneath the unit. Customer says there's a puddle of water underneath the front of the unit after the cycle is complete. I ran diagnostics test mode. Did not have water at this time. I then ran a rinse and spin cycle. I noticed that when the recycling pump turned on is when water was coming from the bottom of the cabinet. I removed Bello gasket checked and found water coming from top of Bello gasket. I inspected recirculating pump hose to Bellow gasket and at the top found where it was split and there's a hole. So when the recycling pump is pumping water into the tub it's leaking water from this area. Unit will need new recirculating pump hose. I believe the replacing the circulating pump can be done just by removing the front of the bellow gasket. I was able to access recirculating hose from this area. Unit should not require a second tech. ; ordrng 1 W11316605 (Hose)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockville, MD 20853

Julian H.

Job Details: 02/23/2023

replaced sump asm & working COLLECTED $100 LABOR THRU APP

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near ,

Kyle A.

Job Details: 02/23/2023

Cx complaint of units light not working. Did confirm light relay has gone bad on the board. Ordering control and bulb for return.; ordrng 1 W11552018 (Control) and 2 8206232A (Bulb)s

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Derwood, MD 20855

Julian H.

Job Details: 02/23/2023

replaced parts & working properly tested all burners to power boost working fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Pikesville, MD 21208

Justin S.

Job Details: 02/23/2023

"the unit was unplugged when i arrived. when pierced the unit had a good charge of refrigerant in the system. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W10913906 (coupler (js vs)), used 1 w10913906 (coupler (js vs)) from stock"

We serviced a

WHIRLPOOL DRYER

Model MLG2000AWW

Near McLean, VA 22101

Leon

Job Details: 02/23/2023

cx complaint was unit would stop oin the middle of drying confirmed complaint replaced the door switch wet a towel the put in the unit and let the unit run the unit didnt cut off at all

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 02/23/2023

"CX complaint: noar the water not dispensing waterInspected unit, confirmed CX complaint. Inspected water tubing inside RC compartment. All full of water (not Frozen) when dispensing can hear valve energizing but not opening. Checked resistances, found Water dispensor side reading open and icemaker valve reading 202 ohms. ( good) unit needs new water valve. sending filter head back for return visit just in case.; ordrng 1 W11546685 (dual valve) and 1 Look (Look)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW0

Near Jarvisburg, NC 27947

Branden R.

Job Details: 02/23/2023

"came out to replace parts on unit disasembled replace all rollers belt , blower wheel motor and pully roller . tested unit is running as designed ."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WS02

Near Arlington, VA 22207

David J.

Job Details: 02/23/2023

Rescheduled with SF for next Tuesday. No work was performed at home. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Rockville, MD 20853

Andrew H.

Job Details: 02/23/2023

"Customer complaints in units not cooling. I replaced the compressor, dryer and couplers. I pulled unit into a 30-in vacuum and filled to 48 g. Unit is not working properly.; used 1 Look (Look), and 1 W11506635 (Coupler) from stock"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Herndon, VA 20170

Jason A.

Job Details: 02/23/2023

CX complaint FREEZER not making ice. Icemaker production inconsistent. Found icemaker has ice but not ejected. Indicator for icemaker on or off?!?!?! doesnt make any sense. Does 'ICEMAKER OFF' lit means its off or on?!?! Test 120 ejected ice but did not home. Power switch hard to locate but under lower louver cover. Wifi antenna going into cabinet from below looks like a drain and there is water dripping. Test 66 fill tube HTR after many minutes. Test 97 fills. 2TECH+2count to pull FZ out & replace fill tube HTR > JJ; ordrng 1 W11234554 (icemaker FBO) and 1 W11515313 (fill tube incl. htr) and 1 LOOK (LOOK) and 1 JJTORETURN (JJ TO RETURN) and 1 2TECH+2count (2TECH+2count)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 02/23/2023

"installed new tub ring, tested unit. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Great Falls, VA 22066

Jason A.

Job Details: 02/23/2023

CX complaint DW console not responding. Found console stuck locked & console overlay was separating or delaminating. Installed pre ID UI control part. Ran test wash. Compkleted test wash. Condensation forming on console during heat dry. Possible gasket leak. COSTCO 2YR > SZ / JJ; ordrng 1 W11413963 (console) and 1 W11412696 (Console seal) and 1 W11483553 (tub seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Perry Hall, MD 21128

Neil H.

Job Details: 02/23/2023

REPLACED THE FZ DOOR UNIT CHECKED GOOD

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 02/23/2023

The cx concern the unit not completing cycle.. will start a preheat and then the display will go back to home screen .. unable to get into diag on unit .. unit needs new harness and main control; ordrng 1 W11452622 (harness) and 1 look (look)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Petersburg, VA 23803

Zachery R.

Job Details: 02/23/2023

"cx complaint unit is not draining or spinning. checked unit, no faults stored, ran test 12, no faults after test cycle noticed drain pipe is over 4 foot, advised cx to contact plumber and that drain pipe shouldnt be any taller than 39 inches per tech sheet."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/23/2023

Customers complaint is one of the burners sometimes does not spark. Found the front right burner has inconcictant sparking. NTO spark module and ignitor.; ordrng 1 WPW10475149 (spark module) and 1 W11507531 (ignitor)

We serviced a

MAYTAG DRYER

Model MGD5430MW0

Near Petersburg, VA 23803

Zachery R.

Job Details: 02/23/2023

"cx complaint unit not starting, checked unit, no faults stored. ran 15 min quick cycle, verified heat is cycling, drum is turning and unit has good airflow. advised cx to read owners manual, and showed how a cycle should be started."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ0

Near Finksburg, MD 21048

Justin S.

Job Details: 02/23/2023

cx says the unit started smoking badly from inside the oven cavity as they were using it. i see no black spots anywhere in the oven. all the burners are heating. the broil and bake are heating. the convection fan. the unit preheated to 350f in 10 minutes. set the convection bake to 450f and the unit preheated. no damage to any of the wiring in the back. average temp checks ok with kprobe. put the broil on and heated to 500f. cx says they smell the burning but there is no smoke coming from the unit. checked error codes and found a f6e1(over temp) called safety and spoke with a redica. file number 7735779554; ordrng 1 W11548749 (control) and 1 WPW10181986 (sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Richmond, VA 23238

Thomas B.

Job Details: 02/23/2023

Cx complaint unit is not working properly inspected unit removed and replaced the harness tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Hampstead, MD 21074

Justin S.

Job Details: 02/23/2023

cx says the unit stopped illuminating the counter light so they swapped bulbs and no change. swapped with the preid bulb and no change. the unit needs the control; ordrng 1 W11545876 (control)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Chester, VA 23831

Chris B.

Job Details: 02/23/2023

cx compunit will not start inps unit conf cx comp found wire not seated on statrt button seated wire tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near ,

Thomas B.

Job Details: 02/23/2023

Cx complaint unit is not working properly inspected unit found wiring harness is pushing on the lever went to adjust and the connection broke off ordering new user interface assy; ordrng 1 W11574766 (User interface)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Chester, VA 23831

Chris B.

Job Details: 02/23/2023

cx comp unit will not wash dishes insp unit conf cx comp found water not making it into unit found very poor water flow found inlet water line very obstructed avised cx to call plumber if cx call back unit will need valve

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Glen Allen, VA 23059

Thomas B.

Job Details: 02/23/2023

Door gasket corner is torn unit will need new door gasket ordering part; ordrng 1 W10917313 (gasket-dor)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Chesapeake, VA 23323

Austin D.

Job Details: 02/23/2023

came out to resolve the issue with the unit. disassembled the unit as needed. replaced all parts and tested operation. unit is running as designed. tested bake to 350 unit passed. tested broil on 500 unit passed. tested all burners flames even and igniting. unit is good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Westminster, MD 21158

Justin S.

Job Details: 02/23/2023

cx says the unit is not cooling very good. found the evaporator panel is covered in ice. put the unit into diagnostics and the unit is not defrosting. the; ordrng 1 W11545823 (harness) and 1 W11566851 (control)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Midlothian, VA 23113

Joseph D.

Job Details: 02/23/2023

"Replaced condensor fan and control. Unit with full frost pattern, fans working properly. Working as designed"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMLS311HSS8

Near Aldie, VA 20105

Ezra M.

Job Details: 02/23/2023

door motor is not working. ordering interlock and control unit.; ordrng 1 W11493414 (INTERLOCK) and 1 W11416373 (Control Unit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Washington, DC 20003

Samuel R.

Job Details: 02/23/2023

cx complaint unit is nit making ice.inspected unit and found unit to not dispense water.further inspection found fridge at 36 reset temp to 39.deforsted water line and unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/23/2023

"cx complaint not cooling in RC, found evap completely covered in ice, per TSP update ui and optimize thermistor, ui sent not matching TSP, ordering updated ui off TSP and wiull use thermistor on return, collected $520,32 visa cx paid in full; ordrng 1 W11509095 (updated ui per TSP)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 02/23/2023

"CX complaint: unit wont operateInspected unit, confirmed CX complaint. Checked power at terminal block, Got only 118v across then 6v from 1 leg to ground and 123v from other leg to ground. Unit missing 1 leg of power. Inspected tco thermal and operating thermostats while there before looking at breaker, found thermal fuse 'Open' replaced thermal and checked breaker, found 1 of the switches for dryer in breaker not reset fully, reset breaker then tested unit, unit working as intended. Advised cx to upgrade his old vent pipe. CX stated he will today and asked me to leave unit disconnected from vent and pulled away from wall."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21702

Ricky E.

Job Details: 02/23/2023

customer stated that the unit wasnt cooling.. verified issue and fnd unit not defrosting.. unable to get into diag... need parts...; ordrng 1 w11546690 (ui assy) and 1 w11650661 (heater and harness assy) and 1 look/look (look/look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Midlothian, VA 23112

John P.

Job Details: 02/23/2023

Installed gasket and mullion tested working as design

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 02/23/2023

"Cx complains that the unit not working on any cycle, inspected unit, the door switch is broken, replaced part from v/s LOOK LOOK part# Wp3406107 .. unit tested and dryer works fine; ordrng 1 WP3406107 (switch-dor V/S), used 1 wp3406107 (door switch V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Midlothian, VA 23112

John P.

Job Details: 02/23/2023

Upon arrival CX has 5 year extended through Lowe's CX got through to Lowe's unfortunately Lowe's is not sending us

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 02/23/2023

installed new regulator and tested unit. no leaks from regulator like before .. units cooktop working fine but not broil or bake .. unit needs new dsi board and reg/ ignitors; ordrng 1 W11355244 (tubing broil) and 1 W11355919 (tubing bake) and 1 WPW10511278 (dsi) and 1 w11193822 (regulator) and 1 W11355920 (ignitor) and 1 W11355922 (ignitor)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Scottsville, VA 24590

Kyle A.

Job Details: 02/23/2023

Cx complaint of cooling issues. Did confirm uniy warm in rc section. Found rc therm barely plugged inm reseated connector and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rockville, MD 20852

Roberto I.

Job Details: 02/23/2023

"Replaced parts, installed ned cam using v/s part. Ran a calibration cycle and then a test cycle. The unit worked as designed. Called office and scheduled old parts pickup for 2/27/23; ordrng 1 w10721967 (cam (RI van stock)), used 1 w10721967 (cam) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WSR57R18DM05

Near Arlington, VA 22205

David J.

Job Details: 02/23/2023

"Cx complaint door does not alight. Arrived today and found door not aligned after last techs visit he stated unit needed a new door and hinge. I inspected unit and found door hinge to not be secured all the way to cabinet, causing a sag. Removed old door and replaced hinge and door. Re installed handle, unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilmington, DE 19806

Taylor F.

Job Details: 02/23/2023

Cx complaint is unit not cooling properly. Tested inspected and verfied complaint. Found the evap completly froze over. Thawed evap and found the heater ohmed 126 ohms from the main plug that goes into the liner. Also ohmed defrost thermistor which was in range. While thawing the evap the brown wire for the heater became depinned from the harness. Called Trade Care because cx was just outside of warranty and they provided a parts and labor. Ordering control and harness. Cannot reschedule at this time. W1630R1APL1; ordrng 1 W11650660 (harness) and 1 W11566851 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Scottsville, VA 24590

Kyle A.

Job Details: 02/23/2023

Installed and molded gasket and unit seals as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Wilmington, DE 19801

Taylor F.

Job Details: 02/23/2023

Cx complaint is unit not cooling. Found the compressor locked up. Drawing 20 amps then 8.5 and shutting off. Ordering compressor drier and coupler. Cannot reschedule at this time. 2CT SEALED STSTEM; ordrng 1 W11370574 (compressor) and 1 W11504415 (lockring) and 1 W11504431 (lockring) and 1 W11506619 (lockring) and 1 W10143759 (drier (service)) and 1 w11506635 (coupler)

We serviced a

WHIRLPOOL OVEN

Model WEG745HOLZ1

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 02/23/2023

Customers complaint is unit not heating properly. Found loose connection on the temp sensor. Reinstalled all check ok.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Wilmington, DE 19805

Taylor F.

Job Details: 02/23/2023

"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Replaced sump from previous diagnosis. Was able to finally test unit without water running everywhere. Found a slow leak coming from the tub seam on the right side towards the back. Ordering tub, cannot reschedule at this time.; ordrng 1 W11409865 (tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 02/23/2023

Customers complaint is not sealing in the freezer gasket and frost getting into the freezer. Found the gap in the gasket and applied heat gun and remolded the gasket. All check ok.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model KHMS2050SSS3

Near Alexandria, VA 22307

Lloyd B.

Job Details: 02/23/2023

Cx complained the unit did not power on. Inspected the unit and found a proper 120v at the outlet but not at the control. Tested fuse from the switches and it tests open. Jumped the fuse out and the unit powered on. Unit needs new fuse and door switches. Plz pay attention to which switch goes where and the correct wiring. Cx is leaving town for 2 months and will call on return; ordrng 1 W10138793 (fuse 9.37) and 2 W10269458 (switch 30.88)s and 1 W10211972 (switch 50.20)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Richmond, VA 23234

Chris B.

Job Details: 02/23/2023

cx comp unit will not make ice apon arrival tesetd im found im working and can hear valve but no water to im found im fill tube frozen and im very hard to get out due to issue thawed im fill tube tested unit working as desighned also im ordered cord was to short

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Jessup, MD 20794

Israel R.

Job Details: 02/23/2023

Customer comnplaint unit is not cooling. I tested the unit and the unit is over frosting. I found heater harness loose. I reseated tested heater and is working but the connector is damaged. Unit will need new heater that comes wirth a new harness. Ordering heater. Special order paert.; ordrng 1 W11650661 (Heater)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Richmond, VA 23219

Chris B.

Job Details: 02/23/2023

cx comp unit will not cool insp unit conf cx comp found evap ot defrosting found double sticker on control replaced control thawed evap unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDB03

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/23/2023

CX complains not coolling properly. Found unresponsive control with no lights. no light in fridge. Bad control. Ordering new control.W11562260; ordrng 1 W11562260 (cntrl electric)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/23/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Richmond, VA 23235

Joseph D.

Job Details: 02/23/2023

"Found unit with failed recirc pump. Unit is also hooked up to the got water supply. Advised cx that this is wrong and should have a plumber correct plumbing issue as this is most likely what broke the pump, as it is not designed to work with hot water. ; ordrng 1 W11542867 (Revirc pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Richmond, VA 23223

Chris B.

Job Details: 02/23/2023

cx comp unit will not make ice insp unit conf cx comp found fc temp set to 10 reste temps to 37 and 0 insp ice maker found im switch label reversed advised cx tetsed im filled working as desighned

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Woodbridge, VA 22193

Robert W.

Job Details: 02/23/2023

CX cpomplaint is the unit isnt working properly. Inspected unit and found error F7E4. Found the slider not engaging properly and has failed and caused some damage to clutch. Ordering Clutch and slider to correct issue.; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HZ0

Near Mechanicsville, VA 23111

Chris B.

Job Details: 02/23/2023

cx comp unit unit number will not aluminate insp unit conf cx comp repalced control tested unit working as dersighned

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lewisberry, PA 17339

Sal R.

Job Details: 02/23/2023

"CX complaint is that the unit is snagging and tearing clothing. I found rough edges on the washplate. I am ordering 1 washplate(W10902814). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W10902814 (washplate)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 02/23/2023

"Adjusted float assembly , tested unit. No sign of leaks .. unit is now running.. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, PA 17315

Sal R.

Job Details: 02/23/2023

"CX compliant was that for 2 days unit was a complete no cool. I arrived this mortning and found the unit tobe cooling and opperating as designed. I found temps in the RC at 37 and temps in the FC at 1 degrees. I inspoected the compressor and condensor fan and found no issues/concerns. CX is going to monetor unit and keep temps over the weekend with digital prob thermometor. I was unable to recreat concerns . If called back to the home, please send SStech and ref Technical Service Pointer #: W11634348 as a possible factor.; ordrng 1 LOOK (LOOK)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Chesterfield, VA 23832

John P.

Job Details: 02/23/2023

Installed EVAP fan motor tested working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Hughesville, MD 20637

Robert A.

Job Details: 02/23/2023

"I ordered the wrong part, I intended to order a motor but put the blower wheel part # instead. I'm ordering the part for the return visit. Cx was cool with the appt being rescheduled. I scheduled the appt for next wed (3/1/23).; ordrng 1 W11549461 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Petersburg, VA 23805

Zachery R.

Job Details: 02/23/2023

"cx complaint ice build on evap cover after power outtage, fc at 0 degrees, rc at 39 degrees, cleared ice build, verified unit forming frost pattern, advised cx to monitor unit."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 02/23/2023

"CX complaint: burning smell. Tested and verified complaint. F1E2 error code for ACU motor fault. When i tested, It was not turning motor but was making a loud hum and the display lights were going bright and dim. Checked from underneath and no visible problems and basket and washplate both turn well by hand. Ran second diagnostic to check for voltage drop and the this time it agitated fine but went into humming on spin. No voltage drop. Ordering control and capacitor just in case.Cannot reschedule due to 3rd party billiung; ordrng 1 W11116590 (control) and 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL DRYER

Model MEDE500VW1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 02/23/2023

Removed and replaced the fuses tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Middle River, MD 21220

Neil H.

Job Details: 02/23/2023

REPLACED THE GEARCASE AND OTHER ORDERED PARTS UNIT RECALB AND TESTED GOOD.

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/23/2023

"cx complaint f47 right burners, confirmed issue, replaced module from pre-id, programmed to 23, tested all ops ok, collected $230 visa cx paid in full (this was 2nd appliance).....parts CBE"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Westminster, MD 21158

Justin S.

Job Details: 02/23/2023

cx says the unit is not always draining. the unit has a f7e1(motor) f9e1(drain) error codes in memory. filled and drained the unit and it is draining very slowly. large black pipe installed instead of drain hose. removed from the disposal and the drain is very slow. pulled unit out some and the black hose is installed directly to the dishwasher and does not have a 90 so the hose is pinched. pulled unit out and the unit is filling and draining good now. cx to address plumbing issue. the unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leesburg, VA 20175

Ezra M.

Job Details: 02/23/2023

replace dispenser and control. tested for proper operation. ran diag cycle with no problem.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Brunswick, MD 21716

Ricky E.

Job Details: 02/23/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL OVEN

Model JDS9860AAW

Near Ellicott City, MD 21043

Robert L.

Job Details: 02/23/2023

"cx complaint broil comes on in standby, confirmed issue broil relay stuck on perminantly, control #74006363 NLA , possibly availible as rebuilt, quoted $140 labor to install part. called safety to document ......trip and diag autho"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 02/23/2023

"Installed new control, ui and fan, tested unit. Allow 12-24hrs too cool. Job complete"

We serviced a

JENNAIR OVEN

Model JGS9900CDB01

Near Arlington, VA 22207

Leon

Job Details: 02/23/2023

cx complaint was unit wouldnt heat when baking confirmed complaint replace the bake igniter tested unit everything worked great after

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Chesterfield, VA 23838

John P.

Job Details: 02/23/2023

Installed console and UI tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near North Bethesda, MD 20852

Roberto I.

Job Details: 02/23/2023

"CX complaint Rc door slamming open and then not sealing.Inspected unit, confirmed Rc door gasket not sealing on left side. Used heat to mold gasket until sealed properly. Found nothimg wrong with door closer or hinges. Unit perfectly leveled. Instructed cx about how the door closer works."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Wilmington, DE 19808

Taylor F.

Job Details: 02/23/2023

Cx complaint is unit making a loud rubbing noise. Tested inspected and verifed complaint. Found a block of ice built up around the evap fan causing the rubbing noise. Inspected door seals for warm air leak and could not find any. Rest of the evap had a perfect frost pattern and no abnormal frost. Possible moisture build up from prior visit when the door had been left open. Cleared ice and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Virginia Beach, VA 23464

Justin W.

Job Details: 02/23/2023

cx explained unit was replaced

We serviced a

WHIRLPOOL OVEN

Model RBD307PVS02

Near Hockessin, DE 19707

Taylor F.

Job Details: 02/23/2023

Cx complaint is oven not heating properly. Tested inspected and verifed complaint. Replaced bake element from previous diagnosis and unit is now working as designed. Collected 110.00 labor by CC. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Wilmington, DE 19810

Taylor F.

Job Details: 02/23/2023

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Repalced door from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Dover, DE 19904

Taylor F.

Job Details: 02/23/2023

Cx complaint is unit making noise and not cooling properly. On arrival found the unit to be 37 degrees. Cx had her own thermometer in the RC and it was reading 5 degrees off. Showed cx temp was actually 37 and not 42. Also found the suction line rubbing on the bottom of the metal base by compressor and a potential place of contact on the condensor. Installed foam pad and bent lines out of the way. Evap had a good frost pattern. Unit is working as designed. job is complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 02/23/2023

installed parts che ksok

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 02/23/2023

"Cx complains that the Rf butner not working, inspected unit, the orifice is clogged, so no gas coming out .. i fix it . unit tested and works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/23/2023

"Confirmed cx complaint unit not powering on. Unplugged unit, plugged it back it. UI became responsive. Cx states they tried that before I came. If they call back must pre-id W11478525 (Fascia) and W11510463 (control) for return visit."

We serviced a

WHIRLPOOL RANGE

Model WMT50011KS02

Near Ashland, VA 23005

Thomas B.

Job Details: 02/23/2023

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Richmond, VA 23235

Joseph D.

Job Details: 02/23/2023

Replaced console and control. Unit no longer displaying errors. Working properly

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Woodbridge, VA 22191

Robert W.

Job Details: 02/23/2023

Replaced adjusters unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Dumfries, VA 22026

Robert W.

Job Details: 02/23/2023

"CX Comolaint is the unit isnt washing. Inspected unit found error for valve tested unit and unit isnt getting water, Pulled lower panel and found loose connection on inlet valve reseatted and tested unit is now filling and washing. Unit is working properly."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ09

Near Arlington, VA 22207

Leon

Job Details: 02/23/2023

cx complaint is top of rc is over foamed at the top confirmed complaint called tech line

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Harrisburg, PA 17111

Sal R.

Job Details: 02/23/2023

"Per the previouse tech, I was able to access and install additonal insulation pads on the inside 4 walls. I then tested the unit on a manuel high speed spin cycle and a auto test. I found the unit to making a noise common to normal opperation. Unit test good. "

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Harrisburg, PA 17111

Sal R.

Job Details: 02/23/2023

"Per the previouse tech, I was able to access and replace all parts with the assistanse of a 2nd tech,. I was able to run a recalibration and a auto test . I found then untin tobe opperating as designed. Unit test good."

Contact Us

About Us