We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Washington, DC 20015
Emmanuel R.
Job Details: 11/29/2022
Replaced RH door gasket and used the heat gun to soften gasket. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/29/2022
new door had dent add pic to ticket also ordered fittings for water lines; ordrng 1 w11566705 (door) and 4 4373559 (fitting)s
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Newport News, VA 23602
Lucas R.
Job Details: 11/29/2022
"cx complaint doors not sealing, checked unit found rc door gaskets cracking, also found left hand door cam making grinding noise, ,; ordrng 2 W10830162 (gasket-fip)s and 1 W10917991 (hinge-door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Glen Allen, VA 23059
Jerod R.
Job Details: 11/29/2022
part not sent; saved tckt
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx complaint knob not gripping timer and timer hard to turn,found meatal insert of knob missing, found shaft of timer worn, ordering timer and knob...knob<30days; ordrng 1 W11566735 (timer) and 1 W11328381 (knob) and 1 WP688805 (clip)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newport News, VA 23601
Carl A.
Job Details: 11/29/2022
"cx complaint of unit not advancing ,checked unit to find the following error code F8E1,found harness on hot water vavle not fully seated ,reseated connector tested and caibrated unit works as designed"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBR204ESB
Near Falls Church, VA 22046
Dustin F.
Job Details: 11/29/2022
"CX complaint: Beverage center making noud sputtering noiseInspected unit and sadly could no replicate complaint. Turned unit off, inspected condensor fan and could not find any issues. Charged CX $120.00 service fee. She will contact us if it persists. I left kickplate off so she can better record it."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Port Tobacco, MD 20677
Andrew H.
Job Details: 11/29/2022
"cx complaint is the unit has f6e1 error code for ui lost communication, i replaced the user interface and found the error code was still present and there is no response from the user interface just like before. i also noticed the user inter face overlay is coming off the console, the user interface assembly light are very dim and there is a number 1 displayed on the display board. unit will need new console and user interface assembly, user interface is temp out of stock; ordrng 1 W11460962 (ui assembly) and 1 W11460908 (console)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx complaint knob not gripping timer and timer hard to turn,found meatal insert of knob missing, found shaft of timer worn, ordering timer and knob...knob<30days; ordrng 1 W11566735 (timer) and 1 W11328381 (knob) and 1 WP688805 (clip)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is tapping/knocking noise inspected unit tested it heard the noise . i found one of the rollers not spinning fully so replaced rollers still heard noise its coming from bearings. i uninstalled and reinstalled bearings but they keep coming out as if theyre warped ordeirng new drum and bearings; ordrng 1 W10899578 (drum) and 1 279441 (bearing ring)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/29/2022
"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2676FRZ00
Near Sterling, VA 20164
Richard B.
Job Details: 11/29/2022
"CX complant. Lights off and ui issues. Prior diagnosis found unit needs UI and harness along with LED module. Installed all and cycled power.Unit working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lewes, DE 19958
Andrew W.
Job Details: 11/29/2022
Cx complaint is thumping noise coming from unit. inspected and verified complaint. found change inside the washplate. removed change and checked unit for error codes. no codes were found. ran a test cycle can unit completed cycle without issues. thumping sound was the water and drain hoses hitting the back of the unit. unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Arlington, VA 22203
Dustin F.
Job Details: 11/29/2022
"cx complaint: freezer light not on.Inspected unit confirmed cx complaint inspected found door switch stuck shut, fixed door switch now light is on and working. unit working as intended."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Halethorpe, MD 21227
Alexander D.
Job Details: 11/29/2022
"upon arrival cx said unit seems to be working after replacing control and valve but still has grinding noise. replaced gearcase, slider, clutch and agitator. ran calibration and autotest. no noises. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Halethorpe, MD 21227
Alexander D.
Job Details: 11/29/2022
"upon arrival cx said unit seems to be working after replacing control and valve but still has grinding noise. replaced gearcase, slider, clutch and agitator. ran calibration and autotest. no noises. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/29/2022
cx she opened the door to upper over and handle and door came apart.; ordrng 1 W10877562 (glass-door) and 1 W10575917 (spacer)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near Brandywine, MD 20613
Andrew H.
Job Details: 11/29/2022
"Cx states bake cycle not working in upper oven. Pulled oven from wall, tested power to bake element and control board, tested control fuse. Bake element receiving 120 VAC, control fuse intact, control board only receiving 1.6 VAC. Checked breaker, breaker is working properly. Checked connections at junction box above oven, found melted wire nut at L1 in junction box. Replaced wire nut and entered diagnostic mode, found F1E0 (internal failure). i cleared error code and tested unit. unit is now working poperly and heating. cx paidn for service call with c/c"
We serviced a
KITCHENAID OVEN
Model KOWT104ESS00
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not heating. Found thermal fuse not reading continuity. Replaced with pre-id'd part, confirmed control receiving power. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Springfield, VA 22152
Lloyd B.
Job Details: 11/29/2022
Cx has a unit that needed the upgraded element. Installed new heater and tested and the unit will heat and shall not leak. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Newark, DE 19713
Michael E.
Job Details: 11/29/2022
"CX complaint: UI goes blank intermitantly. Tested and verified complaint. I replaced the fascia, tested unit and it is now working properlty. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Vienna, VA 22180
Christian C.
Job Details: 11/29/2022
Cx complaint FC door is hard to close and drawers are falling. Inspected unit found that food is causing door to not close properly. Advised cx to keep below a certain level. Found upper drawer rails cracked. Ordering upper rails. Left bracket 4 at upper marlboro and 0 at whirlpool. Right bracket 1 at upper marlboro and 10+ at whirlpool.; ordrng 1 W10850332 (left upper pan rail) and 1 W10858092 (right upper pan rail)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, VA 20109
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Ashburn, VA 20148
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Nothing Will Work - Gas Cooktop. Inspected unit with cx and found that the new cook top is the same as the original cook top. No parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/29/2022
cx complaint unit is not making ice. inspected unit and found ice maker stuck in cycle. getting power. just not moving ice maker. ordering new ice maker for return visit. please reschedule when approved; ordrng 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Silver Spring, MD 20906
Roberto I.
Job Details: 11/29/2022
"CX complaint randomly oven doesn't turn off, even if the display says is off. Sometimes the oven turns off by itself. Ran test mode, found F6E4 (old code from 10/9/21). Called tech line, spoke to Bruce (sr # 7735154704), he advised to connect the unit to wifi and get the softwarte update, and if this doesn't work, to replace the console. Worked with the cx, connected the unit to wifi and go updates. Cx is monitorein the situation. Quoted console replacement just in case: $550.59 with $110 labor for console W11297728 replacement. Called Whirlpool Safety and documented ( sr # 7735071924); ordrng 1 W11297728 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx complaint not washing dishes, found no errors, found no water entering unit, found valve buzzing, found good pressure to valve, replaced valve from ruck stock, tested all ops ok.... costco 2 year warranty..reorder for truck stock; ordrng 1 W11175771 (valve-inlt RL VS), used 1 W11175771 (valve RL VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/29/2022
"noise during agitation, not finishing cycle. storing error f7e6, found actuator failed, arm seperated, not removing unit from spin. replaced actuator, calibrated and tested unit, working normally"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit is not powering on. Confirmed no response from the console. Found 1VAc from L1 to neutral at the control. Found the same result at the junction box. L1 to ground has 122.1VAc. Neutral to ground has 118VAc. Customer needs an electrician. Possible control is damaged by miswire, but will not know until power is corrected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Poquoson, VA 23662
Lucas R.
Job Details: 11/29/2022
"cx complaint leak from door, checked unit found leak from left side of door, evidence of leak from gasket, replaced gasket, ran normal cycle, 5 min in leak persisted, found water spraying between inner door and seal causing water to run down back of vent.; ordrng 1 W11174980 (door-inner) and 1 W11252794 (seal)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx complaint not washing dishes, found no errors, found no water entering unit, found valve buzzing, found good pressure to valve, replaced valve from ruck stock, tested all ops ok.... costco 2 year warranty..reorder for truck stock; ordrng 1 W11175771 (valve-inlt RL VS), used 1 W11175771 (valve RL VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near McLean, VA 22101
Jason A.
Job Details: 11/29/2022
CX complaint DW not getting hot & doesnt dry. Check dispenser is full of rinseaid & CX uses Cascade. Ran test wash. NO ERROR codes. Hot water fill. Heater pulls 8A & gets hot. Parts in stock > JJ; ordrng 1 WPW10329609 (vent) and 1 W11227945 (deflector) and 1 WPW10671905 (deterg disp asm) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22304
Dustin F.
Job Details: 11/29/2022
"Installed 2 new legs, leveled unit, unit now works as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/29/2022
GOT HERE went to install parts & found that exisitng fill tube not coming out after trying for more than 1hr will need door CX WANTS A REFUND FOR EVERYTHING WE CAN REFUND EVERYTHING BUT $165 FOR BOTH VISITS STATES IT WAS OK refund $271.68; ordrng 1 LW10397059 (dor-fip ms)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Martinsburg, WV 25404
Ken M.
Job Details: 11/29/2022
Element and timer replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Chester, VA 23831
Chris B.
Job Details: 11/29/2022
cx comp unit elements will not work found wire not seated on switch seated wire tested unit working as desighned also advised cx of coil elm temp sensor and unit coild eml will not just go high on full blast and stay red
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harrisburg, PA 17102
Fred G.
Job Details: 11/29/2022
"cx complaint unit is not spinning clothes dry and has a burning smell. inspected uinit and found f7e1. cleared code and ran auto test and found unit finished with out issue. lifted unit up and found capacitor connector was not fully seated into capacitor and it has a thermal event and melted connector and capacitor end. replaced capacitor and tried to fix wires and found the rest of the wires were also fused together. unit needs lower hareness, control, drive motor. please call cx once parts are in to schedule a return visit.; ordrng 1 W10903238 (lower harness) and 1 W10890624 (motor-drve) and 1 W11170319 (control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Frederick R.
Job Details: 11/29/2022
replaced front door panel per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Springfield, VA 22153
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit did not unlatch. Installed new lid and lid lock and tested and it now locks and unlocks in diagnostics. Please refund for the screws and hinges. Job complete
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMS2040WSS0
Near Washington, DC 20015
Emmanuel R.
Job Details: 11/29/2022
"Cs unit doesnt heat, confirmed complaint. I found the magnetron has failed. Qutoed customer for repairs but unit is not in the best of shape, rust and mold everywhere. Customer declined repairs. Collected for svc call $120.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found evap fan motor is running loudly clearly audible from outside the refrigerator with doors closed ordering fan motor and blade; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Arlington, VA 22207
David J.
Job Details: 11/29/2022
CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Washington, DC 20003
Samuel R.
Job Details: 11/29/2022
"cx advised unit is not cooling.inspected unit and found no frsot patteren,just a baseball size ice ball of ice.could not determine where leak is.unit will need sealed system.parts and labor are covered under entitlements till 2023 unit will need a new comprosser and evap W11092625 3 tribles W10836706 22 ribles; (created new UIS, deleted prior attachment to UisID 456052), ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elkton, MD 21921
Alexander W.
Job Details: 11/29/2022
Cx stated PF failure inspected tested and verified cx complaint found control and console defective ordering console and control cannot reached at this time due to SO parts. ; ordrng 1 W11478519 (Console) and 1 W11557935 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stewartstown, PA 17363
Drew B.
Job Details: 11/29/2022
replaced pre id freezer door now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Milton, DE 19968
Andrew W.
Job Details: 11/29/2022
Cx complaint is unit freezing product in the RC. inspected and verified complaint. cx has fresh produce like lettuce and liquids on the top shelf near the cold air coming from the diffuser. tested diffueser and thermistor and the are reading and working properly. cx also stated doors were uneven. leveled doors to the cx's satisfaction. informed cx on proper placements of items on the top shelf. unit is working as designed. job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Warwick, MD 21912
Alexander W.
Job Details: 11/29/2022
Installed parts per previous diag found capacitor now leaking oil ordering capacitor and sched with cx for 12/8; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW
Near Selbyville, DE 19975
Frederick R.
Job Details: 11/29/2022
CX cancelled appt at door
We serviced a
WHIRLPOOL DRYER
Model WED8500BW
Near Selbyville, DE 19975
Frederick R.
Job Details: 11/29/2022
CX cancelled appt at door
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Washington, DC 20016
Samuel R.
Job Details: 11/29/2022
cx complaint unit is leaking.inspected unit nd could confrim unit leaking from the right sode.found unit to no be balanced right.balanced unit correctly.also found unit to have no rinse aid.advised cx to fill rinse aid.tested unit and is now working properly.all gaskets are good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Fairfax, VA 22030
Lloyd B.
Job Details: 11/29/2022
"Cx complained the unit did not dispense water. Installed new water valve and filter housing, also cleared the line from the housing to the inlet hose and tested and it now works as designed, dispensing water and will make ice. Job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Potomac, MD 20854
Roberto I.
Job Details: 11/29/2022
"CX complaint long time to dry clothes.Cx pulled the dryer out and broke the vent pipe. She asked me to replaced it but I explained that we don't carry this part.Ran diag, no errors. Ran a timed dry cycle on high temp. Using thermocouple got temp cycling between 121F and 157F at the exhaust. Got 2 times power faillure message on the display with no reason and also the display turned blank on e time when I opened the door. Ran a timed dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 20 minutes and the paper was dry. Ordering control board W11618917 and control panel W11413567; ordrng 1 W11618917 (control board) and 1 W11413567 (control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/29/2022
GOT HERE went to install parts & found that exisitng fill tube not coming out after trying for more than 1hr will need door CX WANTS A REFUND FOR EVERYTHING WE CAN REFUND EVERYTHING BUT $165 FOR BOTH VISITS STATES IT WAS OK refund $271.68; ordrng 1 LW10397059 (dor-fip ms)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Shady Side, MD 20764
Shawn D.
Job Details: 11/29/2022
"cx complaint unit not working. inspected unit then checked for errors and had f8e1. ran service cycle and when filling hot valve is loud cold valve fills slow and when spinning unit was so loud i had to run out of the room something in the gearcase is bad. unit needs gearcase,splutch,belt,and valve. ordering parts for return 2 count job on return for gearcase; ordrng 1 W11210463 (valve) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reston, VA 20191
Christian C.
Job Details: 11/29/2022
"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Stanardsville, VA 22973
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not making ice. Found ice maker fill line blocked. Removed blockage, charged cx 120 diagnostic. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, VA 20152
Carl R.
Job Details: 11/29/2022
"Cx complaint is. after repairs, still not making ice. Received Data loggers for information about the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHB02
Near Chestertown, MD 21620
Alexander W.
Job Details: 11/29/2022
Cx stated unit not cooling when on recommended level for freezer. Tested inspected but cannot verify cx complaint unit is working as designed. Job complete.; used 1 LOOK (LOOK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Palmyra, VA 22963
Kyle A.
Job Details: 11/29/2022
Removed and replaced drier and compressor. Charged unit with nitro and it held 110psi. Charges with 4.5 oz of r134 and highside got hot. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIS18NNXW1
Near Washington, DC 20007
Samuel R.
Job Details: 11/29/2022
cx complaint unit is making grinding sound.tested unit and unit sounded normal and is working as it should.found no griniding sounds.unit is good.advised cx to recored unit if it makes the sound again
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 11/29/2022
"Cx complained of frost in the freezer. Removed frost, installed gasket and applied heat around the seal for a better fit. Job complete"
We serviced a
JENNAIR COOKTOP
Model JGC7636BP00
Near Rockville, MD 20850
Julian H.
Job Details: 11/29/2022
CX complaint about flames in one burner higher than others of same size noticed both burner on left & middle are the same size but when I remove flame spreaders noticed that orifice size on LF burner is bigger than al other 3 higer btu's normal in this unit working as designed CX understands
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntingtown, MD 20639
Shawn D.
Job Details: 11/29/2022
"cx complaint unit still making noise. inspected unit no noise right now right hand door the closure is not closing on its own. fixed door and now closes on its own spring was not in right postion. i then ran test 3 all fans sound good,, test 4 i get some noise when compresor is running, test 5 i ran and removed rear cover and noise started happening and cx confirmed noise. noise is coming form condenser rattling when compresor is at full ramp. used pads from v/s and adjusted condenser best i could then leveld unit and now sounds alot better. told cx to keep an eye on noise. unit is good; ordrng 2 w11553819 (insulation SD V/S)s, used 2 w11553819 (insulation SD V/S) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Severn, MD 21144
Israel R.
Job Details: 11/29/2022
Customer complaint unit is not completing a cycle and the light is staying on wash. I tested the unit and found no error codes and the unit is completing a test cyckle. I found the CX is using the original tide soap. And the cold water is very low. I adviced the cusotemr to only use HE detergent and the water to be turned open all the way. The customer stated they had the water like that so they can get warm water. I explained to the cusotmer taht the unit being HE it will have read the water temps coming in and adjust to the temps that will save the most energy. I told her the unit will not get hot and at best a little bit hight than rom temps. But that how the unit workes. I ran a rinse and sping and completed agitating and draining and spinning. Unit is good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lewes, DE 19958
Andrew W.
Job Details: 11/29/2022
Cx complaint is unit has gap in fridge door. inspected and could not verify complaint. unit was sealing properly and there were no visible gaps in eithr door on the unit. the unit is brand new and has no product inside of it. still has shipping/packing inside. believe the cx was experiencing packing material in the way or the gasket still forming to the cabinet. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Poquoson, VA 23662
Lucas R.
Job Details: 11/29/2022
cx complaint unit not dispensing ice checked unit found worn gears on coupling and cracked ice chute causing air to enter for ice to melt and freeze replaced coupling ordered chute; ordrng 1 W11573761 (chute)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaint unit was not working properly or washing. After previous visit when I replace the harness. tested unit found water leak coming from black rubber hose on subassembly. Arrived today and removed old sump assembly. Replaced with new sump assembly reinstalled unit underneath cabinet powered on unit and tested. Found no leaks and it drained properly. Unit is now working as designed job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Spring Grove, PA 17362
Drew B.
Job Details: 11/29/2022
cx complaint that unit is not going through cycle iu found the long fill no fill code cx had just gotten unit and didnt have hot on and instrucred how unit works with water supply inside 30 days unit now checkd good
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Fairfax, VA 22030
Carl R.
Job Details: 11/29/2022
"Cx complaint is, JA F2 E1 - Wall Oven. Inspected unit and tried to enter the diagnostic mode. F2e1 kept popping up. Diagnostic mode was /is not accessible. Unit will need console W11449303.; ordrng 1 W11449303 (Console)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Hybla Valley, VA 22306
Eric W.
Job Details: 11/29/2022
cx complaint was ref rear panel dented we replaced the dented panel
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, MD 21208
Justin S.
Job Details: 11/29/2022
cx says they dont have the part. double checked my van but the information in parts looks like the part was shipped to the cx. can this be verified; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHB02
Near Chestertown, MD 21620
Alexander W.
Job Details: 11/29/2022
Cx stated unit not cooling when on recommended level for freezer. Tested inspected but cannot verify cx complaint unit is working as designed. Job complete.; used 1 LOOK (LOOK) from stock
We serviced a
KITCHENAID OVEN
Model KFGC558JSS00
Near Huntingtown, MD 20639
Shawn D.
Job Details: 11/29/2022
cx complaint was trying to cook on thanksving and said her phone said oven was cooking oven said it was cooking but no heat but said she finally got it to work but then did it again this is on the bigger oven small oven is fine. inspected unit then checked for errors and didnt show any. i noticed light staying on in big oven. found latch is bend so door switch is not being activated. ordering door latch for return part is in stock so rescheduled for friday 12/2/22; ordrng 1 W11029221 (door latch)
We serviced a
AMANA RANGE
Model ASI2175GRS07
Near Columbia, MD 21046
Robert L.
Job Details: 11/29/2022
"installed evap harness , optimized thermistor in clip and replaced control, heater not needed, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Washington, DC 20018
Samuel R.
Job Details: 11/29/2022
cx complaint unit is not cooling.inspected unit and found evap frozen.ran all test per techline and found broken wire in cabinet.unit is deemed unrepairable
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Silver Spring, MD 20902
Roberto I.
Job Details: 11/29/2022
"Cx complaint enamel pealing off the drum and getting on the clothes.Inspected drum, confirmed complaint. Ordering drum W10899578; ordrng 1 W10899578 (drum) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/29/2022
"replaced control and owi. tested unit, no leaks but wash motor not running. skipped thru test cycle to get to heating and unit is heating. noticed previous tech had f4e3 error stored which is wash motor not running not failed owi. can hear wash motor try to run and diverter moving, but no water coming out. ordering wash motor, in stock @tribles. scheduled return visit for 12/13, please place cx on cancellation list; ordrng 1 W11087376 (wash motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
cx complaint unit not producing ice. inspected unit and found that the icemaker had produced ice for several days prior to stopping entirely. forced cycle and unit completed cycle and filled with water. possible stall in icemaker motor corrected by the force cycle. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/29/2022
cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details: 11/29/2022
control panel was dented replaced checksok
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details: 11/29/2022
control panel was dented replaced checksok
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details: 11/29/2022
control panel was dented replaced checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Upper Rack Concerns - Dishwasher. Talked with cx, and cx showed me that the adjustments on the dishwasher is no longer attached to the upper rack. Unit will need adjustment kit W10712395.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details: 11/29/2022
Replaced valve unitis working properly.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 11/29/2022
"Cx complained the unit would shut off during bake. Inspected the unit and found that it does shut off within seconds of being in bake and other times, taking several min before shutting off. At the control, there is a constant 110vac when shutting off. Checked wires and there aren't any broken. C hecked in broil setting and it didn't turn off. Checked the bake element and it has 16ohms. Fixed the neutral wire at the control and tested again and when it goes out, there is not 120v from L1 to N, and N to L2 has 240v and L2 to L1 has 240v. Cx now needs electrician. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Elkton, MD 21921
Alexander W.
Job Details: 11/29/2022
Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20002
Mitchell H.
Job Details: 11/29/2022
cx complaint unit not wokring. got to unit and replaced console. no more lifting but still not working. control ui is non responsive. ordering for retrun visit.; ordrng 1 W11460962 (control ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Henrico, VA 23231
Joseph D.
Job Details: 11/29/2022
"upon arrival and checking entitlements, this unit was denoted as field scrap. no warranty. explained to cx, cx stated they sued whirlpool and received settlement for it already"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21218
Keith H.
Job Details: 11/29/2022
installed new sump/motor tested it unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Port Tobacco, MD 20677
Andrew H.
Job Details: 11/29/2022
"cx complaint is the unit has f6e1 error code for ui lost communication, i replaced the user interface and found the error code was still present and there is no response from the user interface just like before. i also noticed the user inter face overlay is coming off the console, the user interface assembly light are very dim and there is a number 1 displayed on the display board. unit will need new console and user interface assembly, user interface is temp out of stock; ordrng 1 W11460962 (ui assembly) and 1 W11460908 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/29/2022
cx complaint detergent not desolving checked unit found f7e1 no heat code motor not turning in diagnostics verified 120vac from control to motor motor not turning also found worn gears on spray arm all parts in stock; ordrng 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Potomac, MD 20854
Roberto I.
Job Details: 11/29/2022
"CX complaint long time to dry clothes.Cx pulled the dryer out and broke the vent pipe. She asked me to replaced it but I explained that we don't carry this part.Ran diag, no errors. Ran a timed dry cycle on high temp. Using thermocouple got temp cycling between 121F and 157F at the exhaust. Got 2 times power faillure message on the display with no reason and also the display turned blank on e time when I opened the door. Ran a timed dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 20 minutes and the paper was dry. Ordering control board W11618917 and control panel W11413567; ordrng 1 W11618917 (control board) and 1 W11413567 (control panel)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 11/29/2022
Per previous tech I was able to access and replace the control and console per SPW11498806. I then verified that the MS were transferred to the new componants. I then tested the unit and it is now functioning as intended. Jobc omplete.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/29/2022
cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
melted the ice on the evaporator anbd replaced the control ui and the evaporator fan. the unit is now cooling good
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Bowie, MD 20721
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit taking a very long time to heat up and never reaching the set temp. i found F6E1 oven over temp. inspected bake element and found the element is broken. i asked cx if he had any issues with things burning, unit not shutting off. he said he never has. temp prob reads correct temp in diagnostics. ordering bake element.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/29/2022
"replaced control and owi. tested unit, no leaks but wash motor not running. skipped thru test cycle to get to heating and unit is heating. noticed previous tech had f4e3 error stored which is wash motor not running not failed owi. can hear wash motor try to run and diverter moving, but no water coming out. ordering wash motor, in stock @tribles. scheduled return visit for 12/13, please place cx on cancellation list; ordrng 1 W11087376 (wash motor) and 1 LOOK (LOOK)"