We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near ,
Robert W.
Job Details: 11/29/2022
CX Compolaint is the unit isnt power on. Inspected unit and found the unit is getting good power open door and light not coming on and Control not responding. Pulled door switch and found connection loose reseatted and unit started working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Ricardo S.
Job Details: 11/29/2022
Repalced freezer door. the noise comes from underneath the unit.. so i level the unit and now the noise go away
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Afton, VA 22920
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not draining. Found drain pump receiving power but not draining properly. Installed pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gordonsville, VA 22942
Kyle A.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed. Reported safety findings to whirlpool safety."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
"Cx complaint unit not working checked it found gear cases leaked oil all over Cam and belt, ordering gear case assembly; ordrng 1 2ct (2ct) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/29/2022
"Cx complains that the unit not cooling properly, inspected unit, the Rc tmep read 57 degrees, Fc temp 32 degrees, the evaporator cover is full of frost,.. the defrsot harness is bad. evaporator fan motor cks ok.. order harness and thermistor, cntrl board just in case; ordrng 1 w11581973 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Greenbelt, MD 20770
Shawn D.
Job Details: 11/29/2022
cx complaint unit not making ice and h20 light is on and sometimes at night cubes will dispense on its own but only sometimes. inspected unit and confimred the complaints found freezer at 0 fridge 37 ice maker wont cycle. replaced ice maker and it cycled then filled. leveled unit so prevent iice from getting stuck and popping out and cleared h20 light. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Falls Church, VA 22042
Jason A.
Job Details: 11/29/2022
S38253 CX complaint FRIDGE water leaks from ice built up on FC floor. Cleared all ice. Replace dran tube with Ptrap. Test water drain is good > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx coplaint cant open freezer door, evap drain clogged filled base so high its caught drawer, cx must manuallly defrost for 48 hours or until door opens and ice can be removed, turned cooling off per cx request and rescheduled for friday to return, needs drain tube replaced and drain hole steamed out; schdld next appmnt for 12/2 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Taneytown, MD 21787
Brian R.
Job Details: 11/29/2022
replaced door and checked over unit with cx. he said everything works great. got water out door and advised he should start to see ice in the next few hours and unit checks. job complete.
We serviced a
JENNAIR RANGE
Model JJW2830DP01
Near La Plata, MD 20646
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit is not working. Arrived and found unit showing F2E1 error stuck/shorted key. Powered off and checked for loose connectors J4, J5, J6, J7. Connectors were fully inserted, reassembled and powered on unit. F2E1 error still displaying. Unit needs console replaced. Checked Whirlpool service parts portal, part is temporarily out of stock. Quoted cx cost of full repair, cx declined to go forward with repair."
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Washington, DC 20016
Samuel R.
Job Details: 11/29/2022
cx complaint unit is leaking.inspected unit nd could confrim unit leaking from the right sode.found unit to no be balanced right.balanced unit correctly.also found unit to have no rinse aid.advised cx to fill rinse aid.tested unit and is now working properly.all gaskets are good
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Washington, DC 20016
Samuel R.
Job Details: 11/29/2022
cx complaint unit is leaking.inspected unit nd could confrim unit leaking from the right sode.found unit to no be balanced right.balanced unit correctly.also found unit to have no rinse aid.advised cx to fill rinse aid.tested unit and is now working properly.all gaskets are good
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Valley Lee, MD 20692
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit makes a squeaking and grinding noise when running. I inspected the unit to confirm the complaint. I found error codes: f2e1 f0e7. I ran a service cycle and heard the noise during spin and agitate. I checked under the unit, the slider, rotor and clutch appear to be in good condition. I calibrated the unit for the cx. The unit will need a new gearcase to resolve the issue. I'm ordering the part for the return visit. I set the return appt for 12/8.; ordrng 1 W11449841 (gearcase)"
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Orange, VA 22960
Robert W.
Job Details: 11/29/2022
"CX Complaint is the unit is giving an error everytime about 1 min into normal wash. Inspected unit and tried getting unit into diag and found the console prewash button not working so cant get unit in diag, Tested ujnit on normal wash and unit starts up with no problem and is running no errors advise CX the UI is no longer avil so cant get error code that is stored. Advise CX to take pic of UI when error code appears."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Monrovia, MD 21770
Ricardo S.
Job Details: 11/29/2022
Replaced blower wheel.. unti tested ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodbridge, VA 22191
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Cancel button isn't working. Tried to hit the cancel button on the unit. No activation from the cancel button. Unit will need the User Interface. ; ordrng 1 W11460962 (Whirlpool Dishwasher Control Panel Interface)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/29/2022
"cx complaint leaking out bottom smaller amount, found no errors, ran diagnostics, filled to max water level twice and drained 3 times, no leaks, found basket and tub leaning forward to left, suspension worn in front, found splash and warter marks down back panel, when tub is full leaning to far forward and when water is activated splashing over back side of tub, quoted $390 to replace suspension, cx to way options, collected $120 ch# 1032; ordrng 1 W11217817 (suspension)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DWH0
Near Bowie, MD 20720
Shawn D.
Job Details: 11/29/2022
arrived was about to do repair to notice the sink is full of water andnot drining. cx tried getting sink clear but cant. needs to reschedule when sink will drain
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Bel Air, MD 21014
Neil H.
Job Details: 11/29/2022
where the lint catch goes had felp sticking out and lint collected to the left i removed cover of catcher housing adjusted felp checked good.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
"Cx complaint unit not working checked it found gear cases leaked oil all over Cam and belt, ordering gear case assembly; ordrng 1 2ct (2ct) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near McLean, VA 22101
Jason A.
Job Details: 11/29/2022
CX complaint DW not getting hot & doesnt dry. Check dispenser is full of rinseaid & CX uses Cascade. Ran test wash. NO ERROR codes. Hot water fill. Heater pulls 8A & gets hot. Parts in stock > JJ; ordrng 1 WPW10329609 (vent) and 1 W11227945 (deflector) and 1 WPW10671905 (deterg disp asm) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. i ran diagnostic test .. the defrsot step working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 11/29/2022
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/29/2022
cx complaint unit will not start a cycle checked unit to find capacitor leaking ordering capacitor to complete reapair; ordrng 1 W11395618 (capacitor)
We serviced a
MAYTAG WASHER
Model MFW2055FRZ02
Near Catonsville, MD 21228
Robert L.
Job Details: 11/29/2022
"cx complaints water slow and frost in freezer, found water trickling and ice haloow, removed filter full pressure return, cx needs new filter, found right corner of door not sealing, found gasket fully extended and heat treat didnt close gap, found inserts for door mounting screws sticking out (see pic), door not closing properly unless forced, ordering FC door stainless, left rail assy and will use right rail assy on return, cx aware of time frame, to inspect, and no haul away; ordrng 1 WPW10397636 (slide left) and 1 LW10858419 (dor-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Frederick, MD 21703
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. i ran normal cycle.. unit working ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Harrisonburg, VA 22802
Danny R.
Job Details: 11/29/2022
i fpound the harness of the drain pump reset in place now drains and runs fine checksok
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Fairfax, VA 22030
Carl R.
Job Details: 11/29/2022
"Cx complaint is, JA F2 E1 - Wall Oven. Inspected unit and tried to enter the diagnostic mode. F2e1 kept popping up. Diagnostic mode was /is not accessible. Unit will need console W11449303.; ordrng 1 W11449303 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/29/2022
cx complaint unit will not start a cycle checked unit to find capacitor leaking ordering capacitor to complete reapair; ordrng 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Ashland, VA 23005
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found cx claims he got oven this way but racks were put in reversed and wedged in unable to removed used flathead to pop them out without bending reinstalled tested unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Newport News, VA 23607
Carl A.
Job Details: 11/29/2022
replaced board that was on site tested unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Newport News, VA 23607
Carl A.
Job Details: 11/29/2022
replaced board that was on site tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap fan, compressor and condensor fan are running well. However the evap is covered in ice. I ran test 5 and 13, 5 passed and in 13 the heater did not come on. I removed the ice and found the brown wire disconnected for the heater. I reconnected the connector to be secure and reposition the heater harness so it is higher. I tested the unit for the cx. The unit is workig as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/29/2022
"Replaced parts, unit tested and water pressure form sump is good"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Newport News, VA 23602
Lucas R.
Job Details: 11/29/2022
"cx complaint doors not sealing, checked unit found rc door gaskets cracking, also found left hand door cam making grinding noise, ,; ordrng 2 W10830162 (gasket-fip)s and 1 W10917991 (hinge-door)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Gaithersburg, MD 20882
Julian H.
Job Details: 11/29/2022
"CX complaint about a faint smell of gas when not on inspected on the back & found connections on regulator not tight enoug as well on gas line tightened smell went away did a bubble test on all connections working fine CX still has a problem with both LF RF ignition took spreaders apart & back together started to ignigte need to replace them for not further issues; ordrng 2 W11344539 (flame spreader RF, LF)s and 1 LOOK (LOOK)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaints unit is freezing stuff in crisper drawer. Arrived to unit and found temps set to 41° in RC and 0° in FC. Check temps with probe and found correct temps inside both check temperature inside top crisper drawer and found at 35° and bottom crisper drawer at 41°. Call Techline SR number is above. They suggested everything is reading correctly and to have customer change from produce to deli setting on crisper drawer to see if that helps. I explain to customer with fresh vegetables that have water in them will naturally get harder. Unit is working as designed job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Havre de Grace, MD 21078
Neil H.
Job Details: 11/29/2022
cx complaint unit not cycling properly found the unit had faulty hub replaced recalb than i ran unit to flush extra soap and explained to cx how important it is to run washer clean once a month and at this point to run cleaner 2 times in a row than only using 2 table spoons of detergent. 275.16 collected
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Newark, DE 19711
Michael E.
Job Details: 11/29/2022
Upon arrival i found that the unit is still stacked and will require a second tech to service. This will need to be scheduled with 2 techs. No service done today; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, VA 22301
Eric W.
Job Details: 11/29/2022
"cx complaint was ice maker issue, water leaking from ice dispenser we tested unit seen the freezer wasnt getting cold, we replaced the dryer and add 1.94 R600 into unit waited 5 mins then tested unit starting to cool"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, VA 22301
Eric W.
Job Details: 11/29/2022
"cx complaint was ice maker issue, water leaking from ice dispenser we tested unit seen the freezer wasnt getting cold, we replaced the dryer and add 1.94 R600 into unit waited 5 mins then tested unit starting to cool"
We serviced a
MAYTAG WASHER
Model MVWB855DC3SEPERATE
Near Harrisburg, PA 17111
Justin L.
Job Details: 11/29/2022
as per previous tech was able to access unit and seperate parts. Replaced needed parts calibrated and tested and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
Cx says the unit is making a lot of noise in cycle and they dropped a pencil down the lint trap. started the unit and it is sounding unbalanced internally as soon as it starts. adjusted the vent out and the noise stops for as long as i hold it then comes back. replaced the blower wheel and the unit is now spinning blowing and heating good without any odd noises. th eunit is now good
We serviced a
WHIRLPOOL RANGE
Model IIIIIIIIII
Near Palmyra, VA 22963
Eric F.
Job Details: 11/29/2022
"Cx refused service, thought diagnostic charge applied to labor. Unit is old, cx does not want to spend too much money repairing it."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not advancing cycles. Found inlet valve on cold water side not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20010
Emmanuel R.
Job Details: 11/29/2022
"Cs doors dont line up or close correctly, confirmed complaint. I found the mullion isnt catching the striker, left hand door is really lower and wont catch striker, also when you try to level unit the entire fridge would teeter totter and not aligning with cabinets or doors themselves like the floor is bowing or warped. I cant get the unit leveled so the mullion closes correctly and unit is leveled. Ordering parts for return visit. On return visit please bring a large level and a angle square to get floor and cabinets straightness.; ordrng 1 W10892768 (hinge-door) and 1 12999501 (shim-hinge) and 1 W10861742 (hinge-door) and 1 WPW10515763 (roller) and 1 WPW10515762 (roller) and 1 WPW10120097 (stop-door) and 1 WP12028505AP (ref dr closer cam) and 1 W11177238 (rail-mulln) and 1 looklook (senior tech advised)"
We serviced a
KITCHENAID DISHWASHER
Model Kudt03ftss0
Near Crofton, MD 21114
Shawn D.
Job Details: 11/29/2022
cx complaint upper rack not getting clean and not draining all the way dispenser not opening. inspected unit and has some water at the bottom cancel drained and drained water out. took unti apart and found chopper blade clogged. cleared chopper and put back together and tested and wash pressure seems good and dispenser opened up. unit seems good now. left cx with quote for sump assem and disepsner due to the rinse aid part being messed up. i collected for service fee and cx is going to use unit. unit is good; ordrng 1 WPW10780877 (sump assem 233.44) and 1 WPW10195175 (dispenser 92.46)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaint unit was not working properly or washing. After previous visit when I replace the harness. tested unit found water leak coming from black rubber hose on subassembly. Arrived today and removed old sump assembly. Replaced with new sump assembly reinstalled unit underneath cabinet powered on unit and tested. Found no leaks and it drained properly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Upper Rack Concerns - Dishwasher. Talked with cx, and cx showed me that the adjustments on the dishwasher is no longer attached to the upper rack. Unit will need adjustment kit W10712395.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20010
Emmanuel R.
Job Details: 11/29/2022
"Cs doors dont line up or close correctly, confirmed complaint. I found the mullion isnt catching the striker, left hand door is really lower and wont catch striker, also when you try to level unit the entire fridge would teeter totter and not aligning with cabinets or doors themselves like the floor is bowing or warped. I cant get the unit leveled so the mullion closes correctly and unit is leveled. Ordering parts for return visit. On return visit please bring a large level and a angle square to get floor and cabinets straightness.; ordrng 1 W10892768 (hinge-door) and 1 12999501 (shim-hinge) and 1 W10861742 (hinge-door) and 1 WPW10515763 (roller) and 1 WPW10515762 (roller) and 1 WPW10120097 (stop-door) and 1 WP12028505AP (ref dr closer cam) and 1 W11177238 (rail-mulln) and 1 looklook (senior tech advised)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/29/2022
Control replaced. Found no issue with the damper. Temperatures returned to factory defaults. Unit is working properly.
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Reston, VA 20194
Jason A.
Job Details: 11/29/2022
CX complaint RANGE FL burner slow to light. Inspected / clean & polish ignitor tip Check burner base & caps. Test all burners are lighting within 2-3 sparks. Good flame height & color > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/29/2022
cx complaint unit is not making ice. inspected unit and found ice maker stuck in cycle. getting power. just not moving ice maker. ordering new ice maker for return visit. please reschedule when approved; ordrng 1 W11284458 (icemaker)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lorton, VA 22079
Lloyd B.
Job Details: 11/29/2022
Cx complained the knob did not turn. Inspected the unit and found it was the valve that did not move. Unit needs new manifold; ordrng 1 W10907218 (manifold)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/29/2022
replaced gasket yesterday.. uit working ok
We serviced a
WHIRLPOOL DRYER
Model LEB6400LW0
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint DRYER squealing. Found idler is locked up & groove cut in it. Replaced idler & test with a heavy wet load. Unit heats & is quiet > JJ
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/29/2022
"Cx complaint, right side door gasket is seperated, also the left gasket is starting to offset from the door liner. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Bernard M.
Job Details: 11/29/2022
Assisted DB please see notes
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Michael E.
Job Details: 11/29/2022
Replaced the capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW
Near Shenandoah, VA 22849
Danny R.
Job Details: 11/29/2022
custmer moved unit to starage place while waiting for service he will call back make another apt to meet at storage place to fix unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Newark, DE 19711
Michael E.
Job Details: 11/29/2022
"CX complaint: IM dismounted. Inspected and verified complaint. I remounted the IM, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
Jerod R.
Job Details: 11/29/2022
"pressures at low 3 hi 153, temps recorded at 37 ff and 2 in freezer ,called tech line spoke to Chris , said unit has good readings , and if a data logger is avaliable that is the best route sr#7735156358; ordrng 1 datalogger (data logger)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/29/2022
cx complaint of squeal coming from unit checked unit no error codes present cx showed video of noise sounds like metal on metal looked at belt and splutch notice oil coming from gearcase onto belt causing belt to slip ordering gearcsae and 1 LOOK/LOOK 2count and will use belt and splutch on return visit; ordrng 1 W11449840 (gearcase) and 1 LOOK/LOOK (2 count)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Herndon, VA 20170
Richard B.
Job Details: 11/29/2022
"CX complant. Water dripping on gasket Inspected unit and found water sitting on freezer gasket. Found mullion heater sensor on , TTurned off mullion strip heater sensor so heater stays on all the time. Job completed, Gaskets are all sealing good. And no cracks. RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/29/2022
cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
Jerod R.
Job Details: 11/29/2022
"pressures at low 3 hi 153, temps recorded at 37 ff and 2 in freezer ,called tech line spoke to Chris , said unit has good readings , and if a data logger is avaliable that is the best route sr#7735156358; ordrng 1 datalogger (data logger)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Drew B.
Job Details: 11/29/2022
installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stephenson, VA 22656
Danny R.
Job Details: 11/29/2022
replaced dich panel it was dcheckok
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint DRYER noisey since new. Found control loose sitting on top of drum. See SDpics. Hole for mounting to cabinet side clean & has not had a screw run thru it. So factory did not put a screw to secure control. Inspect control for damage. Used screw from spares to secure control. Test dryer heats / drum spins & noise level normal > JJ.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/29/2022
"Adjusted level of unit, condensor was vibrating heavily ..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Washington, DC 20003
Samuel R.
Job Details: 11/29/2022
"cx advised unit is not cooling.inspected unit and found no frsot patteren,just a baseball size ice ball of ice.could not determine where leak is.unit will need sealed system.parts and labor are covered under entitlements till 2023 unit will need a new comprosser and evap W11092625 3 tribles W10836706 22 ribles; (created new UIS, deleted prior attachment to UisID 456052), ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MQF1656TEW02
Near Hyattsville, MD 20782
Samuel R.
Job Details: 11/29/2022
cx complaint unit is not cooling.inspected unit and could confirm.checked unit and found evap fan not to be working.unit did have proper frost pattern.unit will need a new evap fan WPW10236142 2 tribles; ordrng 1 WPW10236142 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Richmond, VA 23224
Jerod R.
Job Details: 11/29/2022
"tested unit found unit had bad filter housing , and led modules , replaced ordered parts and tested unit is now fully funcional"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Brambleton, VA 20148
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Fan Noise - Convection Oven - Wall Oven. Open and remove the top door and racks. Removed original bow tie cover from previous technician recommendations. And installed new bow tie cover. Installed racks and door. Tested unit for noise, heard a woman sound about 6 min while heating. Pulled the unitbout from the wall and exchanged the original fan motor with a new fan motor with blade. Retested unit after installing unit back in the wall. Unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Silver Spring, MD 20902
Roberto I.
Job Details: 11/29/2022
"CX complaint no wash.Ran diag, found 4-3 error. The wash motor didn't run. Confirmed 119Vac supplied from the control to the motor. Ordering sump?motor assy W11025157. No access to the sump, a non removable toe kick is installed on the bottom of the unit, and must to be removed by the cx before we go back. Return visit 12/8/22; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Parkville, MD 21234
Keith H.
Job Details: 11/29/2022
cx complaint is not heating inpsected unti and found an inconsitent spark i replaced spark mod tested at 4 different temps unit is working
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Newport News, VA 23607
Carl A.
Job Details: 11/29/2022
replaced board that was on site tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Adelphi, MD 20783
Israel R.
Job Details: 11/29/2022
"Customer complaint unit is was not cooling now it is. I tested the unit and the unit evap was overfrosted but is clearing. I removed the cover and while i was testting tjhe sensor the unit went to defrost. Heater is working ,sensor is working and good frost pattern. THe unit is working fans are working. Damper is working. Unit is working it could of been the door was left open, too much food. I adjusted the gaskets and tested. Unit is sealing. Unit is back to normal operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/29/2022
"Cx complaint unit is not working properly inspected unit used black light whole backend lit up majority in drip tray and off the condenser side of the compressor ordering compressor, drier, coupler, and evap for repair covered under entitlements ; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11536253 (Evaporator) and 1 W11506635 (Coupler)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Drew B.
Job Details: 11/29/2022
installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodbridge, VA 22191
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Cancel button isn't working. Tried to hit the cancel button on the unit. No activation from the cancel button. Unit will need the User Interface. ; ordrng 1 W11460962 (Whirlpool Dishwasher Control Panel Interface)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/29/2022
"Installed gear case, also used cam-kit from truck stock to complete the repair. Calibrated and tested unit, working as designed.; ordrng 1 W10721967 (drive pulley jt vs) and 1 LOOK (LOOK), used 1 W10721967 (DRIVE-PULLEY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22314
Eric W.
Job Details: 11/29/2022
cx complaint was still not cooling for both ref & freezer we replaced the compressor and dryer filled unit with 2.72oz of r600 waited 5 mins then and tested unit everything tested great
We serviced a
WHIRLPOOL OVEN
Model WFE714HLAS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/29/2022
installed part and tested burner. unit is workign as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Stafford, VA 22556
Robert W.
Job Details: 11/29/2022
Cx Complaint is the unit is making noise. Inspected unit and ran unit got hot and starting making vibration noise pulled unit apart and found roller and idler are good vent assembly is making noising againt cabnet when it heats up adjust and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Poquoson, VA 23662
Lucas R.
Job Details: 11/29/2022
cx complaint unit not dispensing ice checked unit found worn gears on coupling and cracked ice chute causing air to enter for ice to melt and freeze replaced coupling ordered chute; ordrng 1 W11573761 (chute)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/29/2022
"Installed gear case, also used cam-kit from truck stock to complete the repair. Calibrated and tested unit, working as designed.; ordrng 1 W10721967 (drive pulley jt vs) and 1 LOOK (LOOK), used 1 W10721967 (DRIVE-PULLEY) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Reisterstown, MD 21136
Justin S.
Job Details: 11/29/2022
"when pierced the unit still had a good charge of refrigerant in the system. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now good; ordrng 1 WPW10143759 (dryer) and 1 look (look), used 1 WPW10143759 (filter) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Springfield, VA 22153
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit did not spin. Installed new cam and shifter and tested in diagnostics and the unit now operates as designed. Job complete
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near White Hall, MD 21161
Justin S.
Job Details: 11/29/2022
replaced the front panel front drawer and both sliders and the unit is now closing the drawer better. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Washington, DC 20011
Mitchell H.
Job Details: 11/29/2022
cx complaint noise is back. when i got here i was able to confirm noise and pull unit out while noise was happening. found compressor line was too close to bottom of unit and was vibrating against it. removed an old padding and slid it under line so now it can not vibrate. noise went away. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Adelphi, MD 20783
Israel R.
Job Details: 11/29/2022
"Customer complaint unit is was not cooling now it is. I tested the unit and the unit evap was overfrosted but is clearing. I removed the cover and while i was testting tjhe sensor the unit went to defrost. Heater is working ,sensor is working and good frost pattern. THe unit is working fans are working. Damper is working. Unit is working it could of been the door was left open, too much food. I adjusted the gaskets and tested. Unit is sealing. Unit is back to normal operation."
We serviced a
KITCHENAID DISHWASHER
Model Kudt03ftss0
Near Crofton, MD 21114
Shawn D.
Job Details: 11/29/2022
cx complaint upper rack not getting clean and not draining all the way dispenser not opening. inspected unit and has some water at the bottom cancel drained and drained water out. took unti apart and found chopper blade clogged. cleared chopper and put back together and tested and wash pressure seems good and dispenser opened up. unit seems good now. left cx with quote for sump assem and disepsner due to the rinse aid part being messed up. i collected for service fee and cx is going to use unit. unit is good; ordrng 1 WPW10780877 (sump assem 233.44) and 1 WPW10195175 (dispenser 92.46)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Chesterfield, VA 23832
Joseph D.
Job Details: 11/29/2022
"CX complaint low was action on top shelf, did find gasket to top wash arm deformed and water shooting out the improper way, adjusted to rack to seperate level and wash action should resume properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chester, VA 23836
Chris B.
Job Details: 11/29/2022
replaced fc door tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West Springfield, VA 22152
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit would dispense rinse aid too soon. Inspected the unit and could not duplicate without waiting weeks and there are no error codes. Installed new disp assy. Job complete