We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charles Town, WV 25414
Ken M.
Job Details:
02/23/2023
Gasket replaced and unit tested. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Myrtle Beach, SC 29579
Rolf K.
Job Details:
02/23/2023
Error code F6 E8 Cx complains of fan noise coming from convection fan. Ran diagnostics found F6 E8 error code. Checked connections on UI and contol board everything was plugged in securely. Ordering covection fan blade motor and nut. Ordering microwave control and UI and oven control board; ordrng 1 W11093254 (cntrl panel stainless) and 1 W11179310 (oven control board) and 1 W10860984 (convection fan motor blade and nut) and 1 W11325786 (microwave control board)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254EBL1
Near York, PA 17403
Sal R.
Job Details:
02/23/2023
"Per the previouse tech, io was able to access and replace the right side adjuster. Unit test good."
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Moseley, VA 23120
John P.
Job Details:
02/23/2023
"Replaced catch for CX to advise unit not heating properly checked unit, unit has bad heater along with control error of F1 per tech sheet to replace main control; ordrng 1 WP8544771 (Heater) and 1 WPW10294317 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Portsmouth, VA 23704
Austin D.
Job Details:
02/23/2023
cx was under impression unit was covered. advised her at this time i cannot service unit without a service call fee. advised her to try to contact the manufacturer for a P and L. gave cx the niumber to reach whirlpool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2GVEXVD01
Near Richmond, VA 23227
Thomas B.
Job Details:
02/23/2023
Found the water valve buzzing and jumping unit will need new water valve ordering valve charged 346.07 cx paid by CC; ordrng 1 W10408179 (water vavle asm)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Harrisburg, PA 17109
Bernard M.
Job Details:
02/23/2023
"Cx complaint unit makes beeping noise and won't start. Entred diag and found error code F5E1 lid latch fault. Ran auto test and after filling the lid wouldn't lock, then beep. Replaced latch using pre-id parts, recalibrated and ran auto test, unit completed test without further issues. Unit checks good"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hedgesville, WV 25427
Ken M.
Job Details:
02/23/2023
Control and drain pump replaced and calibrated. Unit tested and is working properly. Old pump left with customer.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Warrenton, VA 20187
Daniel J.
Job Details:
02/23/2023
spoke with customer informed appointment for yesterday no on eshowed up and she is returning unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Ocean View, DE 19970
Frederick R.
Job Details:
02/23/2023
Replaced pantry harness per prior diangosis. Pantry UI is now working. All LED lights still out. All switches working and no doors reading open. Veriffied all connections that were undone were reconnected properly. Checked LED board and found burn mark on driver. Ordering LED driver board. 10 in stock at Tribles. Cannot reschedule pending auth; ordrng 1 W10804160 (cntrl-elec)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Haymarket, VA 20169
Daniel J.
Job Details:
02/23/2023
doors uneven leveled doors customer upset with not being able to remove to clean installed new hinges cam same issuse raise right side doors even but customer wont accept it not being able to be removed
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Millsboro, DE 19966
Michael E.
Job Details:
02/23/2023
Upon trying to remove the blower i found i was not able to get it to dislodge...not by hand or by ratchet. Blower wheel has a defect where the outer ring of it has a gap and is defective. Adding motor and seal to order. Scheduled return visit for 3/3 any time; ordrng 1 W11596046 (seal) and 1 W11549461 (motor)
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Haymarket, VA 20169
Daniel J.
Job Details:
02/23/2023
oven not reaching preset temps when set to above 400 f food taking longer to cook up to 350 f normal last vist replaced temp sensor no hange this vist control and element tested reached 450 f thermal coupler cycling from 440f to 472 f
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Ocean View, DE 19970
Frederick R.
Job Details:
02/23/2023
Parts not on truck. Spoke to Austin and he verified parts are still at WH. CX will call tomorrow to reschedule once he knows what day he will be here next week; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Bear, DE 19701
Taylor F.
Job Details:
02/23/2023
"Replaced the clutch, slider and inlet valve from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Staunton, VA 24401
Danny R.
Job Details:
02/23/2023
was told it leaks found 2 issues the drain pump was loose at conection so pump woukldnt run installed harness second the frame and case are bent unit will not level will need case; ordrng 1 W10676680 (cabinet)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harrisburg, PA 17110
Bernard M.
Job Details:
02/23/2023
"Cx complaint unit doesn't drain. Emntered diag and found error code F9E1 drain fault. Water was still unit, pressed drain and the pump made buzzing noise but no water drained. Removed all water, replaced drain pump using pre-id parts, ran test and unit completed test without issues and ll water drained. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near York, PA 17408
Drew B.
Job Details:
02/23/2023
arrived checked psi 0+/- 2 on low nd 125-130 on high side unit fans operate nd frost pattern 2 .. then found no frost patter coil one of the evap and when checking found the unit to hve only ice on the one side. this is showing a possible issue obviously in the SS side but per TL butch with the location and the previous ss replacment tto the compressor being possible restriction with no signs of the leaking unit... the needs 2 tech i could not move the unit out due to the location and barely got the guage to the compressor to even get redings..look @previous MM notes as well for validation of this on ss repair called office schd for 1st and LEFT PARTS @CX HOUSE!!! VERIFIED THAT ALREADY AS WELL; ordrng 1 LOOK (LOOK) and 1 SSTECH (SS TECH) and 1 2TECH (2 TECH)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
02/23/2023
Cx complaint is that the door gasket is loose. The door is opening and closing as intended. Upon arrival I found that the Bottom RH section of the gasket is not secured to the cabinet. I was able to secure the clip into the cabinet and it is now staying in place. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Carlisle, PA 17013
Andrew S.
Job Details:
02/23/2023
Cx complaint is that the unit is not cooling in either section. Upon arrival I found that the unit has frost built up on the evap cover. I tested the unit and found that the heater circuit is reading OL. I found that the harness has failed. I am ordering the heater/harness. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11650661 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Charles Town, WV 25414
Ken M.
Job Details:
02/23/2023
LP spuds replaced and tested. Unit is working properly. Old spuds left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Arlington, VA 22202
David J.
Job Details:
02/23/2023
"Cx complaint door harness broke no ice production, arrived today and inspected. Found water lines are different sizes and needs the correct coupler that way water will work with new door. Ordering coupler for return visit. Patched harness that way Cx has ice and water until part arrives, will repair on return visit ; ordrng 1 Wp4373559 (Coupling 1/4-5/16)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Charlottesville, VA 22911
Eric F.
Job Details:
02/23/2023
"Confirmed cx complaint unit still has some frost in in. Advised cx that the humidity in unit will take a while to dissipate but it's trending in the right direction. Most of the ice is gone, doors are still sealing properly. Unit ice is evaporating at normal rate, no issues with unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23602
Orbie
Job Details:
02/23/2023
cx complaint unit making noise during operation. verified cx complaint. found baffle making noise during operation. ordering part to complete repair.; ordrng 1 WPW10479155 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Gloucester, VA 23061
Orbie
Job Details:
02/23/2023
cx complaint unit leaking. found bushing gone at heater element. replace heating element. tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Sykesville, MD 21784
Robert L.
Job Details:
02/23/2023
"cx complaint ice under bin when removed plastic cracked, gasket edge seperated , found ice bin seprated at auger, replaced ice bin from pre-id, cx to empty every 2-3 weeks to prevent ice build up under bin, found right door gasket seperated and magnet falling out, tested liner for removal and found liner seperated to far gasket wont stay, ordering right door stainless ......cx aware of time frame, to inspect and no haul away; ordrng 1 W10815687 (dor-fip ss right)"
We serviced a
WHIRLPOOL WASHER
Model WTW6600SG2
Near Hampton, VA 23669
Lucas R.
Job Details:
02/23/2023
"cx complaint off balance loads, checked unit found no stored codes, suspension and drive checked good, adjusted leveling feet, ran rinse and spin w. towels, found bad rf suspension, replaced rods, tested with towels, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model WDT750SAKZO
Near Norfolk, VA 23518
Carl A.
Job Details:
02/23/2023
"replaced all parts,as replaceing the door and door handle screws were stripped out and broke off in studs,also light pipe broken in shipping ordering parts needed for repairs; ordrng 2 W11157086 (stud)s and 2 W10826179 (screw)s and 1 W11102920 ( Light Pipe)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Gambrills, MD 21054
Israel R.
Job Details:
02/23/2023
Customer complaint unit is not draining. I tested the unit and the unit is not tunring on. I took off the kick plate and found the drain pump is getting powerand humming. I removed the pump and found debry but still just humming. I replace the pump and found the unit has a air gap. I found debry in it and clear it. Unit is now draining. Adviced the customer to get a plumber and connect the dishwasher to the disposal directly and remove the air gap. He said the are getting the kitchen removel next month and they will tell the comntractor to make sure that gets done. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Dendron, VA 23839
Lucas R.
Job Details:
02/23/2023
"cx complaint unit leaking, checked unit found f8e2 f9e1, f8e4, and f9e2 codes, unable to duplicate leak from bottom and this time, found leak from inlet to tub, and thierd level track nuts, motor and drain pump compromised showing rust markd from leak, called techline to document findings, cx dissastisied with unit as second time leaked, referred to customer service. adrian sr7735805866; ordrng 1 W11579562 (track) and 1 W11596053 (track) and 1 W11535081 (nut) and 1 W11535094 (inlet) and 4 W11545286 (nut)s and 1 W11434044 (valve) and 1 W11460945 (motor assembly)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lemoyne, PA 17043
Bernard M.
Job Details:
02/23/2023
"Cx complaint unit won't complete cycles. Entered diag and found error code F7E1 basket speed fault. Recalibrated and when unit attempted to agitate or spin it would only make humming noise. Replaced capacitor using pre-id parts, recalibrated and ran auto test and unit completed test without issues. Unit checks good. Cx paid $304.79 for repair"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHB04
Near Wakefield, VA 23888
Lucas R.
Job Details:
02/23/2023
"upon arrival both compartments room temp, evap compartment hot, heater energized, all thermistors reading 3.2-3.4k ohms, reset unit compressor runs for 2 min then shuts down cooling, and energizes defrost heater, called techline spoke with rit sr7735804311, advised to replace relay board, called parts ordering, cost breakdown control W11449482 $112.87 thermistor not needed, $-64.88 labor $110.00, collected $157.99, scheduled for 2-28-28; ordrng 1 W11449482 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mineral, VA 23117
Eric F.
Job Details:
02/23/2023
"Installed parts, tested unit, fish smell still persists. Spoke with techline, techline advises putting newspaper in unit, swapping daily for three weeks. This will help neutralize food odors in unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Chesterfield, VA 23832
John P.
Job Details:
02/23/2023
CX complaint unit making horrible noise checked unit found cam getting stuck in between positions due to gear case leaking oil ordering needed parts; ordrng 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11283592 (Motor) and 1 W11449840 (Gear case) and 1 2ct (2ct)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Edgewater, MD 21037
Dustin F.
Job Details:
02/23/2023
"CX unit not working.Inspected unit, found following codes. Unit is stacked and needs 2 people to further diagnose.I confirmed Unit runs good with test cycles. Need 2nd tech to unstack unit to look at ACU and pressure hose/switch.F9E1F8E3F3E1at this time CX doesnt wanna pay for a 2nd tech to diagnose and fix. charged cx svc fee."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Myrtle Beach, SC 29572
Rolf K.
Job Details:
02/23/2023
cx complains load noise. Found bad transmissionFound belt glazed. Ordering 1 belt and gearcase.; ordrng 1 W11454741 (gear case) and 1 W11239857 (belt)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Red Lion, PA 17356
Sal R.
Job Details:
02/23/2023
CX complaint was that the vent was not secured correctly form the last visit. I was able to reseat the venting and secured the screw. IUit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Norfolk, VA 23518
Carl A.
Job Details:
02/23/2023
"cx complaint of water dripping out of dispencer ,checked to make sure all lines werre sucre on water valve and no cracks ,found that the water vavle not fully closing allowing air to get by ordering part needed for repairs; ordrng 1 W11548535 (VALVE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Richmond, VA 23222
Thomas B.
Job Details:
02/23/2023
Removed and replaced the compressor and coupler tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Ijamsville, MD 21754
Ricky E.
Job Details:
02/23/2023
"customer stated that the unit needs to be stopped at rince, and then a spin only needs to be ran... the unit drains, but a little slow.. the unit needs the updated dispenser; ordrng 1 w11524105 (dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Columbia, VA 23038
Kyle A.
Job Details:
02/23/2023
Cx complaint of unit not washing. Did confirm and found sump wash motor reading open. Replaced the sump and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Bunker Hill, WV 25413
Ken M.
Job Details:
02/23/2023
"Customer complaint is that the unit is not agitating. Per SP W11531483B, inspected the actuator and found the arm out of the splutch. Actuator replaced and unit tested. Unit is working properly. Old part left with customer.; ordrng 1 W10913953 (actuator), used 1 W10913953 (actuator) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Norfolk, VA 23513
Carl A.
Job Details:
02/23/2023
replaced glow bar tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Little River, SC 29566
Rolf K.
Job Details:
02/23/2023
Cx complains icemaker making noise. Found no error codes in diagnostics. Ran cycle and fill test. Fill test good. Taking excessivley long to cycle in diagnostic. Ordering 1 icemaker for fridge. W11579560; ordrng 1 W11579560 (Fridge icemaker)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Bowie, MD 20715
Shawn D.
Job Details:
02/23/2023
cx complaint same issue tried self clean stove door lock then showed f5e1 error code and wont unlocked. inspected unit confimred door lock issue door is locked with light on. cx said she does not want anymore parts changed and wants unit replaced. i replaced the door lock and tried self clean door locked and error popped up. cx does not want me to open door and scratch it up said that happen . latch has been changed twice control has been changed twice. called techline spoke to derek he contacted engneering we found what to test and found blue and grey wires are shorted cabinet. replaced harness and tested and now everything is working great. cx is finally happy
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Parkville, MD 21234
Neil H.
Job Details:
02/23/2023
CX COMPLAINT UNIT NOT COOLING NO FROST PATTERN COMPRESSOR BUZZING AND HUMMING LOUD 6.5 AMP DRAW CX HAD PRIOR SS COMPRESSOR REPAIR ABOUT A YEAR AGO; ordrng 1 WPW10507886 (Whirlpool Refrigerator Compressor) and 1 W10836706 (evaporator)
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Mechanicsville, MD 20659
Shane B.
Job Details:
02/23/2023
complaint is the RR burner not working. confirmed complaint. pressed down on center of coil but it did not get hot at all. all other burners worked. i removed coil. turned switch on and had 243vac at the receptical. i replaced the coil with preIDed part and tested again. unit is heating properly. working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Little River, SC 29566
Rolf K.
Job Details:
02/23/2023
"cx complains leak 1hr or more into wash cycle. Float switch good , door seal good. Found defective spray arms. Ordering both upper and lower spray arms. W11573766 W11627525; ordrng 1 W11573766 (upper spray arm) and 1 W11627525 (lower spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rockville, MD 20850
Andrew H.
Job Details:
02/23/2023
Customer complain is at the unit is out of balance due to a bank year case shaft. I replaced gear case. Pulley and belt. I ran calibration. I ran auto test mode and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Baltimore, MD 21207
Justin S.
Job Details:
02/23/2023
"cx says the ice maker is not working. jumped t and h and no movement. replaced the ice maker and the unit is now good; ordrng 1 W10884390 (icemaker (js vs)), used 1 W10884390 (ice maker (js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHz04
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
02/23/2023
Checked the Temperature in the Ice Box Section. I'm getting 10.6 Degrees in the Ice Box Section. Installed the Ice Maker & Damper. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charles Town, WV 25414
Ken M.
Job Details:
02/23/2023
Customer complaint is that the unit is noisy when the ice maker is filling. Unit tested and issue confirmed. Ordering valve assembly.; ordrng 1 W11548535 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Damascus, MD 20872
Ricardo S.
Job Details:
02/23/2023
"CX complains about a broken seal on one of the doors, inspected unit, the seal is broken on the left bottom corner of the rh door... Replaced door.gasket,. unit cks ok"
We serviced a
JENNAIR DISHWASHER
Model JDB1080AWB
Near Gettysburg, PA 17325
Bernard M.
Job Details:
02/23/2023
"Cx complaint the door won't open. Inspected unit and found the handle had dettached from latch assembly. Pulled the top of door and it opened. Ordering door latch and found in stock, set return for 3/1. Office will contact cx with time frame; ordrng 1 WPW10130695 (door latch)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near New Cumberland, PA 17070
Bernard M.
Job Details:
02/23/2023
Cx complaint unit shakes during spin. Ran manuel high speed spin and found unit spinning correctly. Contacted TL to report findings and inform of all parts that have replaced. Stated unit is in pan and TL suggested it come out and be on level floor. Also stated cx could have loads on 1 side of basket and not stopping to move. TL says unit is running as designed and no parts to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB00
Near Chester, VA 23831
Chris B.
Job Details:
02/23/2023
cx comp unit will cool randomly and have to turn thermostat off and on to get unit to cool insp unit found good frost pattern found short in therm ordering thermost; ordrng 1 WP2198202 (thermostat)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Annapolis, MD 21403
Dustin F.
Job Details:
02/23/2023
"CX complaint: Unit wont fill with waterInspected unit, could not confirtm complaint. Ran 4 test cycles after inspecting harnass to make sure there were no breaks and all cycles passed. I did find a burn mark on element where cx accidently melted a spatchula. CX is going to clean out plastic. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lebanon, PA 17046
Cody H.
Job Details:
02/23/2023
"CX complains unit makes a clicking sound but wont do anything else. Unit shows f7e3-basket engaged during wash. Ran unit through diagnostic test cycle and unit did not agitate but instead made a clicking sound. replaced actuator, splutch and capacitor. Also replaced lid latch due to ittermitant failures. Retested, and unit now works as designed, no further work needed.; ordrng 1 w11395618 (capacitor CH VS)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Chesapeake, VA 23320
Justin W.
Job Details:
02/23/2023
cx complaint unit gets off balance. checked unit to find no error codes. performed automatic test cycle. called techline spoke to Derek. advised cx if she has any further issues to call 18002531301 maytag cx service.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS05
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
02/23/2023
Cx complaint is that the unit is not turning on or responding to any inputs. Upon arrivla I found that the cx had her some crackling noises and the lights flickered. The cx flipped the breaker and then when they restored power the unit was unresponsive. I attempted to enter into diag mode and was unsuccessful. I then attempted to slide the unit out of the cabinet and found that the molding around the unit is sepreating from the cabinet. I was unable to access the controls. I am ordering the controls and console and will need a 2nd tech to remove the unit from the cabinet safely to finsih diagnosing the issue. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11086141 (Console) and 1 W11179310 (COntrol) and 1 W10801665 (Control) and 1 2ndTech (2nd tech) and 1 LOOK (LOOK)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Gum Spring, VA 23065
Kyle A.
Job Details:
02/23/2023
Cx complaint of unit not agitating. Did confirm loose connection on capacitor and capacitor hanging down. Reseated capacitor and connector and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Conway, SC 29527
Jason T.
Job Details:
02/23/2023
"Cx complaint, will not spin at the end of a wash cycle, basket full of water. Ran factory test and found gear case slipping during agitation test. Advised cx parts on order, contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 1 W11454741 (GEAR CASE) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Bowie, MD 20720
Shawn D.
Job Details:
02/23/2023
"cx comlaint unit is not heating. inspected unit and light works inside unit has some power. inspected unit and ran unit no heat vent flow seems fine. pulled unit out some checked power L1toN 120 L2toN 120 L1 to L2 70 volts. unplugged unit put panel back on and plugged unit back in and retested and now is heating good getting nice and hot and has good power now. infomred cx to get a electrican to checked outlet out. unit is also squeeking, adjusted rear panel and squeek went away, unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Reading, PA 19608
Cody H.
Job Details:
02/23/2023
"CX complains unit FC lights and top RC lights are not working. Replaced FC led module, unit still is not lighting correctly. Ordering led control and 2 sets of led lights for return visit. Return to be approved by Lowes, office to reach out to CX and reschedule when approved.; ordrng 2 W11239944 (top led modules)s and 1 W10830288 (led control module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Lanham, MD 20706
Shawn D.
Job Details:
02/23/2023
"cx complaint water leking from freezer left side of freezer door is not sealing she said. inspected unit and confimred issue the evaporator drain is clogged. pulled unit out and found it has good drain tube on but is clogged, cleared drain tube then took freezer apart and cleared all ice drain is draining good now. collected for service fee unit is good"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS
Near Haymarket, VA 20169
Daniel J.
Job Details:
02/23/2023
hood vent high setting not working only two speeds power drops of when set on highest setting checked cconnections ordering control and blower; ordrng 1 W11568738 (control) and 1 W11351717 (blower)
We serviced a
AMANA DRYER
Model NED4655EW1
Near York, PA 17406
Bernard M.
Job Details:
02/23/2023
Cx complaint unit doesn't dry properly. Ran unit on timed dry and unit heated as designed. Inspected vent damper outside and while unit ran the flapper didn't open and no air was coming out. The vent hose is twisted around and tucked between unit and wall. Instructed cx to reduce the length of hose and vent cleaning done. No parts needed at this time.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Sykesville, MD 21784
Robert L.
Job Details:
02/23/2023
"cx complaint shaking badly and not spinning out, found no errors, found basket loose moving 1/4'side to side, found shredded lint around shaft (see pic), hub worn, replaced hub from truck stock , recalibrated tested all ops ok, isntructed loading and cycles........reorder for truck stock; ordrng 1 W10528947 (hub RL VS) and 1 W11385424 (retainer RL VS), used 1 W10528947 (hub RL VS), and 1 W11385424 (retainer RL VS) from stock"
We serviced a
MAYTAG DRYER
Model MGDC465HW2
Near Huntingtown, MD 20639
Shane B.
Job Details:
02/23/2023
complaint is the drum not spinning. confirmed complaint. motor is running but drum doeesnt turn. found ider had popped out of place so belt was loose. once back together unit worked properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, PA 17603
Drew B.
Job Details:
02/23/2023
cx complaint that unit is not allowing cx to select buttons being the touchpannel up top is not accepting when pressing each key and the casing on the panel is not flush thats also casuing the unit to not read when pressing needs parts listed cx showed email of the unit purchased at lowes schd for 28th; ordrng 1 W11460908 (panel 13@trb)
We serviced a
MAYTAG RANGE
Model MER6600FW2
Near Airville, PA 17302
Drew B.
Job Details:
02/23/2023
replaced control fulll operations checks good
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Camp Hill, PA 17011
Bernard M.
Job Details:
02/23/2023
"Cx complaint unit doesn't complete cycles. Enyered diag and found error code F0E5 off balance. Erased error, recalibrated and ran test cycle, unit completed cycle without issues. Ran manuel high speed spin and found the washplate rotating unlevel. The drive shaft seems unlevel causing clothes to move to 1 side of basket, then when spinning becoming off balance. Inspected underneath and found oil leaking from gear case and belt dust inside the shield. Ordering parts and 2 call count, once approved contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (clutch) and 1 W11035751 (gear case)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bumpass, VA 23024
Eric F.
Job Details:
02/23/2023
"Spoke with techline, based on previous repairs techline deemed unit non repairable. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lusby, MD 20657
Shane B.
Job Details:
02/23/2023
"cx complaint is the unit shutting off during cycles and sometimes not powering on at all. i entered diagnostic mode, all lights came on. closed the door and unit shut off. entered again with door already closed and lights came on but then unit shut off before displaying any codes. terminal box is properly wired. unplugged everything from board except UI and door latch. it still powers off when door is closed. ordering board, UI and latch. schedule when available.; ordrng 1 W11612307 (user interface) and 1 W11637581 (control board) and 1 WPW10653840 (door latch)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Huntingtown, MD 20639
Shane B.
Job Details:
02/23/2023
installed ordered parts. restored power and tested unit for cx. unit is working as designed.
We serviced a
JENNAIR OVEN
Model JJW3830
Near Rockville, MD 20853
Andrew H.
Job Details:
02/23/2023
Customer complaint is that the unit has an error code. Inspected unit in diagnostics test. Error code is f880 and this has been displayed several times and error code diagnostics. Inspected unit found upper cooling fan extremely loud. I found upper cooling fan has lost RPM sensor. Go to customer for replacing the upper cooling fan. Customer but still owes $145 for labor.; ordrng 1 WPW10273667 (Cool fan)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Severna Park, MD 21146
Dustin F.
Job Details:
02/23/2023
"CX complaint: During 1 cycle the clothes were still soaked at end of cycle.Inspected unit, could not confirm issue, had no codes upon arrival. I had CX show me the load they used, I suspected CX was overloading unit, throwing it off balance. Tested unit and it through an off balance code F0E5. I confirmed pressure hose was clear actuator, clutch, belt, hub, and gearcase were good.Went over loads with CX and charged her svc fee. CX will call back if it continues to happen."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Virginia Beach, VA 23453
Justin W.
Job Details:
02/23/2023
temps at arrival 39rc and 1.6 fc. cx complaint ice getting stuck in ice door and leaking out. confirmed complaint. found ice door not closing everytime properly. ordering ice door to address air leak.; ordrng 1 WPW10353552 (ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM00
Near Odenton, MD 21113
Israel R.
Job Details:
02/23/2023
Customer complaint unit was leaking from the ice maker but after they turn it off the unit stopped leaking. I tested unit and the foiund there is ice cubes blocking the exit. I remvoed the cubes and tested ice maker and the ice maker is harvesting fine and stopping and not leaking. I could not get it to workj after removed extra ice. Customer stated there was a magnet on the door gasket and frost on the wall. Maybe there wsa frost in the ice maekr and got stuck on filling. collected 120 unti is back to normal operations.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Harrisonburg, VA 22802
Danny R.
Job Details:
02/23/2023
"parts came damaged bulk head , drum , and cabinet with panels dents or ripples in steal; ordrng 1 8533643 (cabinet) and 1 W10806345 (panel) and 1 W10899578 (drum) and 1 W10828431 (bulkhead)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near College Park, MD 20740
Shawn D.
Job Details:
02/23/2023
took unit apart gearcase shaft is broken and splutch is stuck to it and says that part needs to be return. replaced gearcase and splutch then tested and sounds good. calibrated control unit is good to go
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LW2
Near Elizabethtown, PA 17022
Sal R.
Job Details:
02/23/2023
"CX complaint is that then utni has cosmetice scratching on the cooktop paint and the door handle. UNit is with in the 1st 30 days of ownership. I am ordering 1 cooktop (W11034832) and 1 handle (W11590861). Once the parts are avalible, please have soemone form then office call tos et a return date.; ordrng 1 W11034832 (cooktop 2 @ tribs) and 1 W11590861 (handle TOS)"
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC4
Near Nottingham, MD 21236
Neil H.
Job Details:
02/23/2023
"REPLACED THE PULLEY AND THE ROLLERS,BELT UNIT TESTED GOOD."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
02/23/2023
"Cx complaint is that the unit is not dispensing ice. Upon arrival I found that the unit is making ice but won't dispense. I entered diag and ran test 16,17 and 9 and found that the switches and paddle are all functioning. I then inspected the door harness and found that the harness has 2 wires that have separated and are severed. I am ordering a FC door and a 2 tech. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 LW11038917 (FC Door) and 1 2ndTech (2nd Tech)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lewes, DE 19958
Michael E.
Job Details:
02/23/2023
"CX complaint: Button pad buckling and buttons sometimes not working. Tested and verified complaint. I found the UI button pad seperating and sometimes button presses not registering. Replaced cap, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17602
Drew B.
Job Details:
02/23/2023
"cx complaint that unit is not wahsing the unit fills and drains and leavs degtergent at bottom of unit.. i found the error code f4e3 and will need W11025157 and call to reschd when in to reschd, when prt is in stock @tribles; ordrng 1 W11025157 (sump 0@trb)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Selbyville, DE 19975
Frederick R.
Job Details:
02/23/2023
CX complaint is npo cool both sections. Pulled FC evap cover and found what appeared to be UV dye was not. Checked pressures and got 28vac on low side and 5psi on hi side. Pulled drier schraeder and no refrigerant or pressure. Remove compressor schraeder and when it sucked air in it went through system. Isolated cabinet line and pressurized with nitrogen(40psi) and it immediately started leaking from up inside cabinetat steel line from condenser.Spoke to Nate from WPTL. Unit deemed non-repairable OOW. Gave CX SR# to contact AIG for further action. Unit is not repaired. Job is complete
We serviced a
WHIRLPOOL WASHER
Model wtw7300xw0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
02/23/2023
Upon arrival I inspected the tub that was shipped to cx. I found that the tub had several peices cracked and separated from the tub. I am reordering the tub assembly. Cx will inspect and inform the office when the part arrives.; ordrng 1 W10193886 (Tub)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Upper Marlboro, MD 20774
Shawn D.
Job Details:
02/23/2023
"replaced rotor clutch and stator then tested on diagnostics and unit shifts good no clicks and spins good. then checked to see if thers any stored errors and had none, unit is good"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Portsmouth, VA 23704
Austin D.
Job Details:
02/23/2023
"cx complaint the unit had a thermal event. found that the event happened at the terminal block. found a damaged terminal block and a frayed wire set. repalced wires and terminal block. unit is good to go. will call safgety to document my findings.; ordrng 1 279318 (terminal wire set ar vs), used 1 279318 (terminal wire set ar vs) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS5
Near Bumpass, VA 23024
Eric F.
Job Details:
02/23/2023
"Confirmed cx complaint dent in cooktop. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mineral, VA 23117
Eric F.
Job Details:
02/23/2023
"Confirmed cx complaint unit not washing properly. Found F8E1 error code, valve failure. Ordering valve assembley.; ordrng 1 W11316256 (valve) and 1 W11316255 (valve)"
We serviced a
KITCHENAID RANGE
Model KCIG550JBL01
Near Washington, DC 20017
Samuel R.
Job Details:
02/23/2023
cx complaint unit is cooking to fast and making noise.inspected unit and got no error codes.tested unit and found unit to work well.advised unit certain ferromagnetic pots and pans cook faster then others.unit checks out good
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMB0
Near Willow Street, PA 17584
Drew B.
Job Details:
02/23/2023
"cx complaint that unit is rusted on the element middle section never ran once when qrrived saw this was pre id and couldnt find in truck seen was in stock and schd for the 27th. inside 30 days of owning,; schdld next appmnt for 2/27 MON !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Dillsburg, PA 17019
Andrew S.
Job Details:
02/23/2023
Per previous diag I was able to access and replace the ice maker and inlet valve. I then tested the unit and found that it was able to harvest and fill. Unit is functioning as inteneded. Job complete
We serviced a
KITCHENAID ICE MAKER
Model KRSC503ESS00
Near Round Hill, VA 20141
Ezra M.
Job Details:
02/23/2023
"arrived to install door, no door on site, cust states never received door. reordering door and fitting; ordrng 1 LW10728959 (dor-fip reorder) and 2 WP4373559 (fitting)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Chesapeake Beach, MD 20732
Shane B.
Job Details:
02/23/2023
installed ordered parts. ran service cycle. unit completed cycle with no issues or leaking. working as designed.
We serviced a
JENN-AIR RANGE
Model JGD8348CDP
Near Leesburg, VA 20175
Ezra M.
Job Details:
02/23/2023
"burner heads and venturi's failing due to rust, ordering burner box cartridges.; ordrng 2 JGA8100ADB (cartridge-)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Fairfax, VA 22033
Jason A.
Job Details:
02/23/2023
CX complaint FRIDGE LEFT RC door damaged. Replaced door & swap over components. Tighten all door handles & straighten out doors & even. Doors operate & seal properly. Test display works. Set FC temp to zero so ice in bin is not clumping. Ice & water dispenses. NO LEAKS > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS
Near Arlington, VA 22202
David J.
Job Details:
02/23/2023
Cx complaint of leak. Arrived today and removed parts to inspect and found sump gasket peeling back and seems to be a bad mold. Re ordering part for return visit and scheduled for follow up. Please have somebody inspect the new sump that comes in please.; ordrng 1 W11085683 (Sump and motor) and 1 Look (Look)