Service History 671 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Chesapeake, VA 23320

Austin D.

Job Details: 02/24/2023

WPW10460580 x2cx complaint the unit is not closing the doors like it should. checked the unit and found that the gasket has a magnet falling out of the bottom of it and the other has a slight tear where the magnet is about to fall out of the gasket. ordering parts to resolve the issue. called office and spoke to catie. ws told she ordered the parts for me and that we can return on the 1st of march. cx agreed.; saved tckt

We serviced a

WHIRLPOOL HOOD

Model WVU37UC6FS1

Near Lincolnia, VA 22312

Lloyd B.

Job Details: 02/24/2023

"Cx complained the unit made noise. Inspected the unit and found when running, the blades would wobble and hit the cover. Installed new motor w/cover and tested and when spinning, makes no more noise. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Norfolk, VA 23523

Austin D.

Job Details: 02/24/2023

cx complaint the unit is not cooling. checked the unit and found that the evaporator was not getting a full frost pattern with the compressor running. only on the cap tube. showing signs of a leak or restriction. or possible under charged. ordering the parts needed to resovle the issue. will return once the parts come in.; ordrng 1 W11580057 (compressor) and 1 W11579351 (evaporator) and 1 W11109499 (drier-tube) and 1 sstech (ss tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Washington, DC 20002

Samuel R.

Job Details: 02/24/2023

cx complaint unit is making mnoise.inspected unti and found no strange sounds.moved rier around to helop with noise.called techline adn advised its normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM04

Near Kearneysville, WV 25430

Ken M.

Job Details: 02/24/2023

Customer complaint is that the ice maker is not making ice. Unit inspected and found the wiring is getting cut by the shielding at the bottom of the door. Ordering freezer door. 2nd technician needed to keep the door stable during replacement.; ordrng 1 LW10795740 (dor-fip) and 1 look (look)

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Charlottesville, VA 22911

Kyle A.

Job Details: 02/24/2023

Cx complaint of unit leaking. Did confirm inner gasket had come loose. Rrseated gasket and unit is now as designed.

We serviced a

IKEA MICROWAVE

Model IMBS104GSS00

Near Brandy Station, VA 22714

Danny R.

Job Details: 02/24/2023

i tested unit cooling fan isnt coming on this will take out these parts ordering fan will use othe rparts on return; ordrng 1 W10426308 (cooling fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/24/2023

Control and harness replaced and evaporator thawed out. Unit is running properly. Old harness left with customer.

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0HW0

Near Williamsburg, VA 23185

Orbie

Job Details: 02/24/2023

"upon replacing infinite switch, found burnt harness going to switch. need to order parts to complete repair; ordrng 1 W11134845 (harns-wire) and 1 W11134603 (harns-wire) and 1 W11028535 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXTS00

Near Alexandria, VA 22312

Lloyd B.

Job Details: 02/24/2023

Cx complained the unit smelled. The cx wanted me to remove the light socket fixture so they can further clean. Removed fixture and let cx clean. Job complete

We serviced a

MAYTAG WASHER

Model MHW8000AW0

Near Leesburg, VA

Ricky E.

Job Details: 02/24/2023

customer tate3d that the unit was giving an water error. verified issue and fnd a faulty pressure switch. a 2nd man is required; ordrng 1 WPW10448876 (switch-wl) and 1 W11044559 (hose) and 2 2man (2 man)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near South Mills, NC 27976

Branden R.

Job Details: 02/24/2023

"cx complaint filling up with 2 much water and ststus lights not staying on control pannel all the time checked unit and found no error codes stored to unit , tested all major componets and found pressure hose unseated from control not allowing unit to properly fill and start washing also found control not sensing sending proper vac to componets replaced and tested unit is running as designed"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Lewisberry, PA 17339

Andrew S.

Job Details: 02/24/2023

"Cx complaint is that the unit is running hot water when the cold is set. Upon arrival I found an F3E1 and an F8E3. I then ran the diag test and found that the hot valve was opening during the cold portion of the diag cycle and vice versa. I inspected the harness and it is functional. I am ordering the valve, control and pressure switch. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10599356 (Inlet Valve) and 1 WPW10448876 (Pressure Switch) and 1 W11201286 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Whiteford, MD 21160

Neil H.

Job Details: 02/24/2023

CX COMPLAINT WAS FEELING LIKE WATER WASN'T COLD DISPENSING EXPLAINED WATER IS CHILLED FROM THE RESERVOIR AND IF MULTI CUPS DISPENSED THE TANK NEEDS TO REFILL BUT WATER TEMP CAN'T BE CONTROLLED LIKE THAT IT MUST SIT IN TANK TO CHILL UNIT GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Winchester, VA 22603

Ezra M.

Job Details: 02/24/2023

"installed lid and hinge, no change. further inspection found top not aligning correctly when installed and flexing, causing lid to not close on right side. also found failure point on control, ordering control.; ordrng 1 W11423773 (top,chrome shadow) and 1 W11621180 (control)"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Myrtle Beach, SC 29577

Rolf K.

Job Details: 02/24/2023

cx complains range keys not working. Had to explain to cx to use pad of finger and not tip. After explaining and showing her this she was able to operate the keys. All is ok . Operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/24/2023

customer stated that the unit makes a noise. verified issue and units damper faulty... need parts...; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Upper Marlboro, MD 20774

Robert A.

Job Details: 02/24/2023

Cx complaint that the unit is not heating the food well. I inspected the unit to confirm the complaint. I tested the heat performance with a wet paper towel. The unit did heat. I checked the cook power and it was at 60%. The cx was unaware that the cook power was not at 100%. I set it to 100% and explained the other buttons and features as well. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Gordonsville, VA 22942

Eric F.

Job Details: 02/24/2023

"Confirmed cx complaint unit not working. Tested unit, found UI glitching after a moment, becoming non responsive. Ordering UI and control.; ordrng 1 W11579559 (UI) and 1 W11224256 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 02/24/2023

"Confirmed cx complaint unit making clicking noise. Found bottom spray arm partially unseated from sump assembley, bumping against cabinet. Reseated spray arm, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near West Hanover Township, PA 17112

Marc M.

Job Details: 02/24/2023

cx complaint unit not spinning clohtrs dry. inspected unit and found f7e6 error code. also while inspecting found that the suspension is severely worn and causing the unit to shift toward the back right corner. unit will need parts.; ordrng 1 W10832724 (drive motor) and 1 W11395618 (capacitor) and 1 W11217817 (suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hanover, PA 17331

Bernard M.

Job Details: 02/24/2023

"Cx complaint unit won't start after pressing the button. Entered diag and found no error codes. Selected normal cycle and found the unit won't start until pressing button several times. Refered to SP11648603, replaced control using pre-id parts, recalibrated and ran auto test, no issues. Followed SP by turning knob and pressed start and unit began cycle. Explained to cx method and they understood. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 02/24/2023

Part is missing ui control again. Drawing has updated ordering control.; ordrng 1 W11368911 (Ui)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Herndon, VA 20171

Christian C.

Job Details: 02/24/2023

Cx complaint unit door is falling. Inspected unit found right door hinge not on spring. Secured spring to hinge. Tested unit no errors. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Laurel, MD 20707

Andrew H.

Job Details: 02/24/2023

Customer complaint is that the unit will not wash the dishes. Inspected unit and found unit had F4 E3 motor not moving error code. I removed front panel and checked voltage from control while unit was in auto test mode and had 113 volt AC. I checked from motor connector to motor and had 8.9 ohms but motor was not moving. I found motor locked up and unit will need new sump assembly. Ordering some assembly and scheduled return date for 3/1; ordrng 1 W11085683 (Sump assembly)

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Severna Park, MD 21146

David J.

Job Details: 02/24/2023

CX complaints unit will not power on inspected unit and found no lights or no buttons would activate anything. Inspected wall outlet and found no power at wall. Found that the bar is on a GFI reset the GFI plug and now have 120 V AC to icemaker. Explain to customer they may want to have electrician come. Change the way this is setup. Inspected all components and unit is working correctly. Changed ice size to thin for Cx. Unit is working as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Waynesboro, PA 17268

Bernard M.

Job Details: 02/24/2023

Cx complaint the lid won't lock to start cycle. Entered diag and found error codes F5E3 and F5E2 lid latch faults. Cx stated they hold lid down to start cycles. Gave cx quote for repair and she'll discuss with spouse about moving forward. Cx paid $120 service fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 02/24/2023

Installed new parts. All check ok.

We serviced a

AMANA DRYER

Model NDE5805AYW

Near Reading, PA 19610

Cody H.

Job Details: 02/24/2023

"CX complains they were using unit and heard a loud bang, unit then stopped heating.Unit had suffered from a thermal event at the harness that connects to the element. Unit will need harness, element, TCO, and fuse for return visit. Return to be scheduled by office once approved by 3rd party.; ordrng 1 WPW10116735 (thermostat) and 1 WPY503978 (element) and 1 WP40113801 (TCO) and 1 37001247 (harness) and 1 WP37001136 (cycling therm)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Fairfax, VA 22033

Christian C.

Job Details: 02/24/2023

"Installed sump, lower and mid spray arm, lower seal, and gasket. Tested unit no errors and no leaks."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Reading, PA 19609

Cody H.

Job Details: 02/24/2023

CX complains unit is not draining. Unable to access unit do to floor being over levleling feet and being unable to get unit out. Advised CX that unit will have to be made accessible for diagnosis and work to be performed. CX to call into office to reschedule when unit is accessible.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS

Near Herndon, VA 20170

Christian C.

Job Details: 02/24/2023

Installed sump assembly. Tested unit no errors and no leaks. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC6

Near Smyrna, DE 19977

Taylor F.

Job Details: 02/24/2023

"Cx complaint is unit not spinning out. Tested inspected and verifed complaint. Found unit had error for long fill, spin limited by inlet temp and inlet thermistor shorted. Replaced inlet valve from VS and unit is now working as designed. Job is complete. Also advised cx hoses were corroded and should be replaced. Ordering inlet valve to replenish VS.; ordrng 1 W11165546 (valve TF VAN STOCK), used 1 W11165546 (valve TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Clinton, MD 20735

Robert A.

Job Details: 02/24/2023

Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. I found the evap cover and unit's floor covered in ice. I removed the ice and evap cover and found the drain hose clogged with debris. I cleared the drain hose and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Georgetown, SC 29440

Jason T.

Job Details: 02/24/2023

"Cx complaint, no-cool...installed Compressor kit P/N W10507884 direct shipped to the cx from Whirlpool. Used parts from van stock to complete the repair,vacuumed and charged with 5.5 Oz. of R134A. Verified proper air flow, cooling-freezing, unit is working as designed.; ordrng 1 876765 (mtg kit JT VS) and 1 WPW10143759VP (drier-uv - JT VS) and 1 212643 (sealer-gum JT VS) and 1 LOOK (LOOK), used 1 W10913906 (COUPLER), 1 875765 (MTG KIT), 1 WPW10143759 (FILTER-DRIER), and 1 212643 (PERMAGUM) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HBK0

Near Murrells Inlet, SC 29576

Rolf K.

Job Details: 02/24/2023

Installed all parts all is ok.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Huntingtown, MD 20639

Shane B.

Job Details: 02/24/2023

"cx complaint is the unit going off balance, not finishing cycles. checked for codes and found F0E2 oversuds, F7E7 unable to reach target RPM. cleared codes. ran service cycle. shifter is very loud when moving but unit did agitate and spin. belt screaches during spin. inspected under unit. found nothing out of place other than black marks on drive pulley. adjusted motor to make belt tighter. cleared pressure hose. ran calibration and another service cycle. screaching noise is gone.quoted cx for belt, drive pulley and actuator. cx paid service call. will call back if issues return.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10913953 (actuator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/24/2023

cx complaint unit leaked after install and concerns for further leaks. cx concerned floor was damaged due to install leak. cx stated installers forgot to hookup drain line at first install. checked unit to find no error codes. ran 2 diagnostics cycles prior to removing unit onto matt from cabinet. took multiple pictures of damaged property. inspected cabinet to find no signs of leak from tub. unit working as designed. reinstalled unit and ran 1 final diagnostic. unit working as designed. cx to call whirlpool cx care for authorization past 30 days for front panel being damaged from installers. called techline spoke to Austin

We serviced a

N/A N/A

Model LSQ9110PW4

Near Pawleys Island, SC 29585

Jason T.

Job Details: 02/24/2023

"Cx complaint, will not spin, basket full of water found intermittent vac from the timer circuit, also gear case is seized not allowing to spin. Tested motor checked ok, ordering all parts to complete the repair, advised cx to contact VIA diapatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 WP3955765 (timer) and 1 3360629 (gear case) and 1 285785 (clutch) and 1 285753A (coupling,motor) and 1 WP3363394 (drain pump) and 1 285809 (cam,agitator) and 1 WP389140 (drive block) and 1 WP21366 (nut-spaner) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Baltimore, MD 21223

Dustin F.

Job Details: 02/24/2023

"Upon arrival, CX was under impression unit was covered under an extended warranty per Home Depot. I informed CX based on my information and model/serial the unit was not. No work was performed CX is going to contact Home Depot and get the job dispatched correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Skyline View, PA 17112

Marc M.

Job Details: 02/24/2023

cx complaint unit not cooling after previous repair. inspected unit and found room temp in both compartments. checked in area of previous SS service and found dye at discharge tube and condenser. unit will need new condesner and accompanying pipe. 3 call count.; ordrng 1 WPW10346415 (condenser) and 1 WPW10233569 (tube) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Washington, DC 20004

Samuel R.

Job Details: 02/24/2023

cx complaint unit is not draining.inspected unit and could confirm cx complaint.found unit draining slolwy.found hair tie stuck on pump causing unit not to drain properly.cleared drain and unit is now working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bowie, MD 20716

Shawn D.

Job Details: 02/24/2023

cx complaint fridge section is not cooling. inspected unit and confiumred issue fridge is 60 degrees freezer is 0 degrees evap fan is running no ice build up. took fridge apart and ran diagnostics for damper and damper has 123.2volt to it but will not open. unit has a bad damper. gave cx quote and he agreed and paid in full. ordering damper for return; ordrng 1 W11087463 (damper 111.08)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Fairfax, VA 22030

Demonte S.

Job Details: 02/24/2023

Installed the Capacitor & Motor. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB12

Near York, PA 17408

Sal R.

Job Details: 02/24/2023

I was able to install the data Logger in the rear of the middle shlef inside the RC. I powered on the Dl and set RC temps to reccomneded 37 degrees and FC to reccomneded temps of 0 Degrees. I have secheduled a pick up for the DL on 3/3/23. I have sdvised CX to no change the temps in ether compartment until VIA removed the DL.; schdld next appmnt for 3/3 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Culpeper, VA 22701

Danny R.

Job Details: 02/24/2023

installed partsa checksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Louisa, VA 23093

Eric F.

Job Details: 02/24/2023

"Confirmed cx complaint unit leaking. Found heating bushings corroded. Ordering new heater, parts and labor covered under service pointer W11540964; ordrng 1 W11537778 (heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 02/24/2023

"Installed the Regulator, Filter Head and Pex. Tested the unit. No leaks. Unit is working as Designed."

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Lewisberry, PA 17339

Andrew S.

Job Details: 02/24/2023

Cx complaint is that the unit has mold in the bellow and is leaking from the door. Upon arrival I found that the bellow is not sealing securely on the bottom os the door and allowing water to get past. I am ordering the Bellow. I was able to set the return visit for Friday 3/3 anytime.; ordrng 1 W11106747 (Bellow)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Myrtle Beach, SC 29588

Rolf K.

Job Details: 02/24/2023

cx complains poor wash quality. Ran diagnostics. Found out of balance error code. Recalibrated unit. Operating as designed. All is ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Camp Hill, PA 17011

Andrew S.

Job Details: 02/24/2023

"Cx complaint is that the upper rack stop keeps popping off of the rail. Upon arrival I found that the rack stops have deteriorated and are no longer latching in place. I was able to replace the rack stops using VS parts. Job complete; ordrng 2 WPW10508950 (Rack Stop)s and 1 LOOK (LOOK), used 2 WPW10508950 (Rack Stop) from stock"

We serviced a

KITCHENAID RANGE

Model KIRS608BSS0

Near Sterling, VA 20165

Christian C.

Job Details: 02/24/2023

Cx complaint both front and back right burners do not work. Inspected unit no errors. Inspected module fuse is open. Replaced fuse and while testing unit fuse blew again. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Dover, PA 17315

Sal R.

Job Details: 02/24/2023

"CX compliant is that the icemaker is leaking when filled. I found the unit to be leaking athe the funnel . I am ordering 1 icemaker (W10884390). Once the part is avalible, please have someone form teh office call to set a return date.; ordrng 1 W10884390 (icemaker)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Fairfax, VA 22030

Jason A.

Job Details: 02/24/2023

CX complaint DRYER loud as soon as they 1st turned it on. Found strap for motor was loose so motor was vibrating out of control. Secured loose strap & test dryer with some blankets. CX agrees dryer normal noise level > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 02/24/2023

units ff evap thermister is out of range also.. ordering part.. the units drain will need to be unclogged as well; ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Millsboro, DE 19966

Michael E.

Job Details: 02/24/2023

"Replaced the control and lower wire harness as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Stafford, VA 22556

Robert W.

Job Details: 02/24/2023

CX Complaint is the unit wont start it ran for about 10 load after repair. Inspected unit and found error F7E4 F9E1 Called tech line and they had me ohm out drain pump and motor from control and everything is testing open ohm out at componets and its testing good techline said to order lower harness.; ordrng 1 W11643701 (Lower harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Bridgeville, DE 19933

Michael E.

Job Details: 02/24/2023

Replaced the right RC door gasket as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS02

Near Fredericksburg, VA 22406

Robert W.

Job Details: 02/24/2023

CX Complaint is the upper glass broke. Inspected unit and found the window packing between door has shattered. Ordering Window packing.; ordrng 1 WPW10347596 (window packing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bowie, MD 20720

Israel R.

Job Details: 02/24/2023

Customer complaint unit is not dispensing. I tested the unit and the auger motor is slipping. I replace the auger motor and shaft was frozent to it. Unit is now dispensing and crushing ice. Unit is back normal operations.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Yorktown, VA 23692

Orbie

Job Details: 02/24/2023

cx complaint unit not washing. found warped lid causing unit not to shut properly. ordering parts to repair unit.; ordrng 1 W11259006 (lid) and 4 6WP489069 (screws)s and 2 WP8563965 (lid hinge)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ellicott City, MD 21043

Robert L.

Job Details: 02/24/2023

"cx complaint not cooling, found evap frozen over, thawed all ice and found heater harness ot plugged in , reseated harness and relocated harness, heater activated, tested all ops ok.... costco 2 year"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Harrisburg, PA 17111

Marc M.

Job Details: 02/24/2023

cx complaint unit not supporting filter. inspected and found that the filter housing recievier is warped and will not simply support the weight of the filter itself. unit will need to filter support.; ordrng 1 WP67001668 (plate- fil)

We serviced a

KITCHENAID OVEN

Model KODE500ESS00

Near Falls Church, VA 22046

Emmanuel R.

Job Details: 02/24/2023

"Replaced console and tested unit. Unit is now working properly. The console had blemishes on left and right side , i was able to clean it up. Console also had a sharpie mark, i was able to use acetone to remove it but customer is concerned about the finish. He said install it and he will keep and eye on it incase blemishes return."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hanover, PA 17331

Bernard M.

Job Details: 02/24/2023

"Cx complaint unit leaks water. Entered diag and found no error codes. Ran test and checked inlet hoses and found no leaks. Inspected underneath after test and found waterrunning down inside of back panel. The inlet valve housing is leaking. Ordering valve, once part is in contact cx to reschedule. Spoke with CE and found the valve part number subs to what is listed; ordrng 1 W11205048 (inlet valve)"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FC1

Near Bethesda, MD 20814

Brian F.

Job Details: 02/24/2023

"Cx states door won't unlock, confirmed complaint. Released door lock, entered diagnostic mode found f9e1, f3e1, f8e3, and f0e1 error codes. Puled drain filter, found necklace stuck in filter, cleared all blockages and ran quick test cycle, completed without error. unit is now working properly."

We serviced a

KITCHENAID FREEZER

Model KUIX505ESS1

Near Jarvisburg, NC 27947

Branden R.

Job Details: 02/24/2023

"cx complaint unit not making ice , checked unit and found unit leaking from evap tube . unit will need full SS repair ordering all parts for repair .; ordrng 1 WPW10605286 (compressor) and 1 W10919199 (evap) and 1 WPW10200037 (dryer) and 1 WPW10534030 (hot gas valve) and 1 SSTECH (SS TECH)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Bridgeville, DE 19933

Michael E.

Job Details: 02/24/2023

Replaced mounting stud and screw as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Hedgesville, WV 25427

Ken M.

Job Details: 02/24/2023

"Customer complaint is that the unit was not cooling properly, running all the time. Customer had unplugged the unit. Unit plugged in and freezer compartment temperatures monitored. Temperature dropped and stayed at 63. Inspection of the compressor found the compressor and condenser fan are running. Inspection of the evaporator found no frost pattern. Contacted sealed system tech to determine what they wanted to have on hand for follow up appointment. Unit is only drawing about 42 watts, sealed system leak likely. Ordering compressor, evaporator, and drier.; ordrng 1 W11579351 (evaporator) and 1 W11504450 (lokring) and 1 W11506620 (lokring) and 1 W11580057 (compressor) and 1 W11504415 (lokring) and 1 W11504430 (lokring) and 1 W11506619 (lokring) and 1 W11109499 (drier) and 1 W11504445 (lokring) and 1 W11504447 (lokring) and 1 W11506635 (coupler)"

We serviced a

MAYTAG DRYER

Model MGD5630HC3

Near Silver Spring, MD 20901

Israel R.

Job Details: 02/24/2023

Installed new coild and harness. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wyomissing, PA 19610

Cody H.

Job Details: 02/24/2023

"CX complains unit makes a squeeling sound during the spin cycle after draining the water, started out as a little squeek and has gotten worse over time. No error codes were found on the unit, ran unit through diagnostic test and found unit was making a squeeling noise from splutch area, found the actuator was not engaging entirely and causing premature wear on the splutch and belt. replaced belt and splutch but did not have actuator on hand, ordering actuator for use on return visit.; ordrng 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF322FEK305

Near Crofton, MD 21114

David J.

Job Details: 02/24/2023

CX complaints filter is stuck in filter housing and door has ripped off. Inspected unit and found this to be the issue. Remove filter housing after turning off the water reinstalled new filter housing and installed new filter that customer had. Turned water back on and ran three pictures of water through the unit. Unit is now working as designed. Customer paid in full job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Hanover, PA 17331

Bernard M.

Job Details: 02/24/2023

"Cx complaint unit doesn't complete cycles. Entered into diag and found error codes F8E1 long fill, F0E4 water temp fault,F2E1 UI stuck key. Ran test cycle and noticed unit had slow fill. UNit completed test. Cx stated some of the buttons have to be pressed hard in order to work. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11165546 (inlet valve) and 1 W11112656 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Owings Mills, MD 21117

Dustin F.

Job Details: 02/24/2023

"Upon arrival, was informed by CX that they had already had thier fridge swapped out and attempted to let our office know before we came back out but never got ahold of us. no parts installed took pic of new serial"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Yorktown, VA 23693

Orbie

Job Details: 02/24/2023

"upon replacing panel, screw holding door handle on broke due to loctite.; ordrng 2 W11157086 (stud)s and 2 W10826179 (screw)s"

We serviced a

WHIRLPOOL DRYER

Model MED3500FW1

Near Owings Mills, MD 21117

Dustin F.

Job Details: 02/24/2023

"Cx dryer making screech noisesInspected unit, confirmed Cx complaint.found 2 rear rollers wore down to where plastic had rubbed off and idler pully wheel had protective coat rubbed off. making screeching/rubbing noise. Replaced 2 rollers and pulley from pre id parts and tested unit, unit working as intended. CX paid in full for repair via CC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Charlottesville, VA 22911

Kyle A.

Job Details: 02/24/2023

"Cx complaint of loud rattle. Did confirm it coming from units baffle. Replaced baffle and the unit is now as designed l.; ordrng 1 WPW10594329 (Control ka truck stock), used 1 W10594329 (Control) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Remington, VA 22734

Robert W.

Job Details: 02/24/2023

"Cx Complait is the unit wont lock and befpore the lock unit was just buzzing. CX wasnt home mother was here and couldnt provide pop and believes unit has an extended warranty, Cancel appt CX will call extended warranty company"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Taylor F.

Job Details: 02/24/2023

Part was damaged out of the box. Reordering door. Cx is moving in this weekend and will make sure part is not damaged before rescheduling.; ordrng 1 W11461694 (panel)

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS00

Near Bethesda, MD 20817

Roberto I.

Job Details: 02/24/2023

cX complaint lights off on the fc.Confirmed both lights off in the Rc. Replaced led module with power supply. It turned on but the side light didn't. Replaced side light too. all the lights worked as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Wilmington, DE 19802

Frederick R.

Job Details: 02/24/2023

CX complaint is shelf bracket defective. Inspected unit and found the bracket on top shelf will not hold the drawer in place and the del drawer just falls out. Ordering drawer hanger. Cannot reschedule due to part availability; ordrng 1 W10861519 (holder)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Oakton, VA 22124

Jason A.

Job Details: 02/24/2023

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Mineral, VA 23117

Eric F.

Job Details: 02/24/2023

"Confirmed cx complaint unit not filling. Found F8E1 error code, tested unit, found valves to unit turned off. Charged cx 120 diagnostic, cx paid in full.; ordrng 1 look"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Bealeton, VA 22712

Robert W.

Job Details: 02/24/2023

CX complaint is the unit isnt working. Inspected unit and found the unit control isnt working properly unit is just spinning and will do nothing else replaced control and calibrated and is now working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dillsburg, PA 17019

Sal R.

Job Details: 02/24/2023

"CX complaint is that the unti will not sense or start a wash cycle. I found serveral error code in diag mode to include, F2E1, F7E4, F6E3 , & F0E5. I was able to clear the codes and ran a auto test cucle. I found the unit to complete the test cycle with out issues. I then powered unit off and reentered diuag and fouynd a F2E1 and F6E3 error code . I cleared codes once more inspected the under side of the unti and the control and found no visable concerns. I started a normal wash cycle and unit neverfilled and completed the wash cycle with in 3 min of start. I am ordering 1 control board (W11419171), 1 console (W11478526), and 1 communications harness (W11596129). Once the contract is approived, please ahve someone form the office call to set a return date.; ordrng 1 W11478526 (UI control console TOS) and 1 W11596129 (communication harness) and 1 W11419171 (control board TOS)"

We serviced a

WHIRLPOOL WASHER

Model WFW9451XW00

Near Washington, DC 20015

Brian F.

Job Details: 02/24/2023

"Cx states F21 long drain error, tested and confirmed. Cleared drain filter, issue persisted, checked pump hose, piece of clothing wrapped around drain ball. Removed and tested, unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ0

Near Hollywood, MD 20636

Shane B.

Job Details: 02/24/2023

wrong element was ordered. this element is shaped differently and part number does not match the part number shown on tribles. quoted cx for the difference between the 2 elements. cx paid price difference. scheduled for 3/2. please put on cancellation list if sooner appointmnet opens up.; ordrng 1 W10864898 (element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Brookeville, MD 20833

Julian H.

Job Details: 02/24/2023

replaced ctrl board resume power tested test 44 23 icemaker not moving called TL Chris checked wiring power as well control sending 13vdc to harness on door ask me to check power to icemaker none then states it will be a resistance check on ice bucket switch or on/off switch found a disconnected leg of on/off switch connected back test 44 22 tets 45 filled CX WILL SEE ICE ON NEXT 24 HRS

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/24/2023

"cx complaint unit not cooling. checked unit, come to find frost build on evap, thermistor checked good, as well as evap fan, cleared frost build with steamer, come to find brown wire not seated to heater, reseated connection, verified unit started to form frost pattern, ordering harness to complete repair.; ordrng 1 W11342162 (harness)"

We serviced a

MAYTAG DRYER

Model MDE2400AYW

Near Baltimore, MD 21201

Eric W.

Job Details: 02/24/2023

waited for cx to get home and found unit is very old not heat pump told cx about out of warranty pricing cx is refusing service

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Reading, PA 19608

Cody H.

Job Details: 02/24/2023

"CX complains unit is leaking and the dispenser drawer is popping open during cycle randomly. Unit shows no error codes, Ran unit through test 12 with no issues, manually filled unit with all water valves and tested recirc pump, drain, and dispenser function. Was unable to get unit to leak, but did find dispenser to be slow filling, ordering dispenser for return visit to be set up by office when approved by Lowes; ordrng 1 W11524105 (dispenser)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 02/24/2023

cx complaint is the unit not drying. cx says it runs but does not heat. found no saved codes. air flow mter shows poor flow for all dryers (red light). found unit is getting hot. showed cx air flow meter and advised she have the vent cleaned ASAP. i noticed the UI doesnt make any sounds. inspected and found no loose connections. unplugged UI harness from ACU and UI. reseated connection and resotred power. unit is now beeping. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 02/24/2023

"Cx complaint, will not fill with water, will not spin-agitate, no error codes. Found motor capacitor shorted, drive motor slipping during manual agitation test. Repair estimate total : $298.01 CX approved the repair. Installed capacitor and drive motor from van stock, calibrated and tested unit...working as designed. Submitted online payment of $298.01.; ordrng 1 W11395618 (CAPACITOR JT VS) and 1 W11283592 (motor-drve (cbe) JT VS) and 1 LOOK (LOOK), used 1 W11395618 (CAPACITOR), and 1 W11283592 (DRIVE-MOTOR (cbe)) from stock"

We serviced a

AMANA MICROWAVE

Model WOC54EC0HS20

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/24/2023

SV for safety. Called tech line Verified cx complaint. Oven not shutting off. Called safety. Safety submitting for replacement. Found 3 bad components. UI and both oven and microwave control boards.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dover, DE 19904

Taylor F.

Job Details: 02/24/2023

"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the sump to be defective causing a leak. Ordering sump, rescheduled for 3/7/23; ordrng 1 W11460945 (sump)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Bowie, MD 20721

Shawn D.

Job Details: 02/24/2023

replaced dispenser assem and cover then ran test 12 and went trhough fine checked dispenser and inside fabric side was wet so it trained out was not holding water. unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Odenton, MD 21113

David J.

Job Details: 02/24/2023

F0e3 overload F2e1 stuck keyTech service pointer W11651001CX complaint unit is overflowing out of softener and leaking onto floor. Arrived today and CX already cleaned up mess. Did have residual soap lines coming from dispenser on the floor. This unit falls under the service point or above and need to replace the tub ring to fix the issue ordered part for return visit and will come back once parts arrive. ; ordrng 1 W11590590 (Tub ring (updated))

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Bel Air, MD 21015

Neil H.

Job Details: 02/24/2023

REPLACED THE EVAP COVER FAN WAS STALLING NOW AIR FLOW GOOD AND COOLING PROPERLY IN THE RC

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Hanover, MD 21076

David J.

Job Details: 02/24/2023

"Cx complaint something jammed in coin slot, arrived today to inspect and found its jammed, spoke with manager and they could not find keys to open top panels to get into units. Cx is going to call company they purchased units from and see if they have the keys. No work was performed at unit. Cx will call us once they get the key to open unit. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Wilmington, DE 19810

Frederick R.

Job Details: 02/24/2023

"CX complaint is Wm moving. Inspected/testedd and found unit leveling legs were improperly set so I adjusted them. Also CX openly admitted to washing rugs, dogs beds and comforters when she is having issue. Explained the proper use and care of the WM which is actually working as designed. Job is complete"

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