We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Richmond, VA 23229
Joseph D.
Job Details: 06/27/2022
"replaced all leds in unit, unit is now illuminating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Westminster, MD 21158
Brian R.
Job Details: 06/27/2022
cx complaint is he heard a pop and a flash right under control and then couldnt use over. pulled unit and power to unit checks. broil elementas well as fuse tone out. checked all wires and nothing cut or burnt or look blown. all burners on cooktop check. tested broil and broil heats and checks. tried bake and bottom unit heated and element was hot as well. will order parts and as soon as parts are in office will schedule.; ordrng 1 W11528249 (Control)
We serviced a
WHIRLPOOL COOKTOP
Model C302
Near Centreville, VA 20120
Tanner B.
Job Details: 06/27/2022
"CC the units LR/lf NOT Working.. found 240vac to terminal , but 48vac to switch, not gertting 240vac.. on video chat w/ WPL we found miswired switch .. rewired it and verifed with wpl. l1 black and l2 red.. cr red wire fell off and shorted to chassis , the cx stated she heard a pop before this happen.. i reassembled everything and hit the breaker. the breaker is blowing bad.. i could not see any pinched wires or shorted wires. i did find the double orange (P) on lr switch has a broken wire.. i then started checked the wiring in general and found just a weak / briddle wire harness . somewhere there is a short . couldnt find the short anywhere. CX didnt want to repair unit, getting a new one.. i did inform cx to have breaker looked at .."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Fairfax, VA 22030
Tanner B.
Job Details: 06/27/2022
"Cc the unit bascially starts then stops . I found no errors in diag .. I started normal diag , unit filled and drained . When going to agitate the motor was humming.. I found the CAP leaking slightly.. Cap not starting motot.. Called PWH and secured part and scheduled cx . cx requesting earliest appt / cancelation list ..; ordrng 1 W11395618 (Motor-Cap)"
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 06/27/2022
"Per previous diag I was able to access and replace the spin basket, drive block and spanner nut. I inspected the gearcase and found that it was not damaged and did not need replaced. I then tested the unit and found that it is functioning as intended. Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/27/2022
"CX complaint is the outter glass shattered. Called safety and they said unit is 5 year old and will only cover trip and diag, Unit needs outter door.; ordrng 1 WPW10634271 (Outter door.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/27/2022
"unit needs 2 tech as unit is top heavey and in a tight place spoke with TIM about this and was told the labor would be enough for 2 techs and a 2 ct ,parts are with cx; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/27/2022
"CX Complaint is unit isnt cooling, Inspected unit and found the unit isnt starting up Compressor is pulling very high amps and compressor noise is abnormal. Ordering Compressor, couplers and fitting, Two count; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Fitting) and 1 W11506619 (Coupler) and 1 LOCKRINGKIT (LOCK RING KIT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Hanover, MD 21076
Eric W.
Job Details: 06/27/2022
cx complalnt of unit leaking out rince aid installed new dispencer and tested unit
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chester, MD 21619
Jonathon C.
Job Details: 06/27/2022
"cx complaint, unit noisier than normal. tested, inspected, verified complaint. replaced sump per prior diag. tested unit. unit working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rhoadesville, VA 22542
Thomas B.
Job Details: 06/27/2022
cx complaint unit is not working properly inspected unit called whirlpool who had me take tub out and verify no build ups there is not does need a normal cleaning but nothing out of the ordinary. Whirlpool states this could be the water itself or detergent recommended using a different type of detergent however nothing can be replaced to fix issue documented with whirlpool techline cx will need to call customer support for further issues. Left cx with the SR number for whirlpool
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Easton, MD 21601
Jonathon C.
Job Details: 06/27/2022
"cx complaint, loud screeching noise. tested, inspected verified complaint. found bad belt tensioner. ordering repair kit. cx paid 165.35 by check covering everything but the labor. cx will owe 110 for labor on return visit. resched for 7/7; ordrng 1 4392067 (dryer repair kit)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near ,
Ezra M.
Job Details: 06/27/2022
"1 knob not staying in place due to retaining ring not staying in knob, knob twisting on valve stem. replaced knob, working properly"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/27/2022
"cx complaint no power, found 120v and polarity at outlet, found blown fuse, cx said prior opening door would start fan, usually interlock issue, replaced interlocks and fuse from truck stock, initially was clicking found liner around interlocks bent in adjusted metal forward and used better screw to hold, door no locking in place and start, tested all ops ok, collected $199.98 visa cx paid in full...reordering for truck stock; ordrng 1 W10138793 (fuse) and 1 W11244490 (interlock), used 1 W10138793 (fuse), and 1 W11244490 (interlocks) from stock"
We serviced a
WHIRLPOOL OVEN
Model KSDB900ESS4
Near Baltimore, MD 21224
Alexander D.
Job Details: 06/27/2022
"cx complaint convection fan noisy. inspected unit and verified complaint. ran convection fan and cooling fan in component activation, no noise. had to let oven heat up a little before convection started making noise. quoted 416.62 for replacing convection asm, paid in full with c/c. replaced convection fan asm, tested unit, no noise. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Glen Allen, VA 23059
Jerod R.
Job Details: 06/27/2022
"tested unit found unit is heating up then has no heat when restarted , tco, and thermostats tested fine , ordered new control and thermostats and tco to have on hand , issues is looking like its in the control; ordrng 1 W11525997 (control) and 1 WP3391914 (hi limit) and 1 279973 (cutoff-tml)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/27/2022
Cx complaint unit won't complete cycles. Entered diag and found error code F5E2 lid lock fault. Attempted to run test and the latch would click without locking. Skipped ahead and unit completes test. Ordering lid latch and rescheduled cx for Wed 6/29 for part is in stock. Cx paid for full repair. Contact cx with time frame.; ordrng 1 W11307244 (lid latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Brandywine, MD 20613
Robert A.
Job Details: 06/27/2022
Cx complaint that the door will not close. I inspected the unit and confirmed the complaint. I found the left hinge popped out of place. I repositioned the hinge and tested the unit for the cx. The unit is working as designed. I also tightened the handle.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Lebanon, PA 17042
Fred G.
Job Details: 06/27/2022
"cx complaint unit is dispaying a weird code. inspected unit found you cant read the UI at all. numbers, letters dont make sense on it. found the glue on the screen on the panel has loosen up and water has got to the UI screen. unit needs control panel and UI housing. entered diag and found unit to have 3 error codes stored but can read them due to UI. after UI repair unit may need more diag work. ran a auto test and unit does complete auto test . ordering 1 (W11413965), 1 (W11414079). please call cx once parts come in to schdule apt.; ordrng 1 W11413965 (control panel) and 1 W11414079 (ui housing)"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS1
Near Washington, DC 20002
David J.
Job Details: 06/27/2022
Cx complaint bake doesnt continue after turned on. Diagnosed unit and found broil element to be working perfect. But found bake element to not catch flame. Need to order bake element and ignitor. Parts that were ordered previously were for broil element. Adjusted flames on cook top so simmer was not to high. Will return once parts arrive. ; ordrng 1 Wpw10324262 (Bake ignitor) and 1 W10764654 (Bake burner)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Newark, DE 19713
Alexander W.
Job Details: 06/27/2022
CX stated unit is leaking inspected tested and verified cx complaint. Found door spring is defective ordering a door spring cannot resched at this time due to SO part.; ordrng 1 W11266654 (door spring)
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Burtonsville, MD 20866
Andrew H.
Job Details: 06/27/2022
Customers complain is the unit's flames .are still really high when on the lowest setting. Inspected unit found unit had healthy conversion completed just recently. I Adjusted All the flames for a better simmer. It is not working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Hyattsville, MD 20783
Samuel R.
Job Details: 06/27/2022
cx complaint unit is frosting.inspected unit and could confirm cx complaint.unit will need rails and a new gasket.also door switch is not reading unit is closed.will need new door switch.unit is filled with ice in freeer.advised cx to turn unit off for 24hrs with freezer open to help defrsot ice.called into to office to reschedule W11396033 96 tribles; ordrng 1 W11396033 (door switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Salunga-Landisville, PA 17538
Drew B.
Job Details: 06/27/2022
"when arrived i was able to install the clear door to try to found what was happening when leaking point. i found no cracks in manifold/spray arms no leaks nor issues from the sump assembly gasket is fully seated in and down far enough i can rule out the dispncer , inner door panel when testing and also the 5/16 track bolts no issue. will need a tub by the area its leaking with the wster seeping in the welded tines. qouted cx on the repair they are not going through with repair to cost nd already paid the service fee."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Centreville, VA 20120
Tanner B.
Job Details: 06/27/2022
"Called PWH to schesule ss job/ check part availability .. w11492867 ordered by pwh..Cc the unit not producing ice, Found the temps in fc around 20 degrees . Pulled rc evap cover and mastic pitting and deteriating. sign of leak.. needs evap and drier .. scheduled w/ office; ordrng 1 WPW10143759 (uvdrier) and 1 2ct (2ct)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Louisa, VA 23093
Kyle A.
Job Details: 06/27/2022
Installed parts but unit blew the fuse on start up. Will need to return woth fuses.; ordrng 5 W10138793 (Fuse)s
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS1
Near Washington, DC 20002
David J.
Job Details: 06/27/2022
Cx complaint bake doesnt continue after turned on. Diagnosed unit and found broil element to be working perfect. But found bake element to not catch flame. Need to order bake element and ignitor. Parts that were ordered previously were for broil element. Adjusted flames on cook top so simmer was not to high. Will return once parts arrive. ; ordrng 1 Wpw10324262 (Bake ignitor) and 1 W10764654 (Bake burner)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRX22FSST03
Near Baltimore, MD 21224
Alexander D.
Job Details: 06/27/2022
"cx complaint filter stuck and ice smells bad. found button on filter housing not kicking filter out but can get filter out if i use a flathead screw driver to gently pry it out while pushing button. installed new filter and flushed water to purge air. verified ice smells bad. tried to check water supply but shutoff is seized and cant turn. advised cx to have plumber replace shutoff valve. water from dispenser doenst smell but could just not smell now because we changed the filter. icemaker mold looks good and doesnt smell, dont see any chips from mold in the ice. i smell it in container but cx doesnt. dumed ice in container and advised to let it fill up, dump it then clean container and see if replacing filter fixed smell. if cx calls back, send tech with icemaker(WPW10190961)."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Franklin, VA 23851
Zachery R.
Job Details: 06/27/2022
"replaced switch and burner, tested, unit working as designed. left old parts with cx."
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Milton, DE 19968
Frederick R.
Job Details: 06/27/2022
CX complaimnt is dispenser drawer defective. Replaced dispenser per priuor diagnosis. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Bridgeville, DE 19933
Michael E.
Job Details: 06/27/2022
Replaced bellow gasket as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/27/2022
"Cx complaint the unit doesn't spin out the clothes. Entered into diag mode and found error code F0E5 off balance. Ran test cycle and when unit goes to spin the washplate spins on its own and basket is engaged. The washplate is tripped out and no longer attached to drive shaft. When not running, washplate spins on its own. Gave cx quote for repair, and they'll be purchasing new unit. Cx paid $120 service fee."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Stafford, VA 22554
Thomas B.
Job Details: 06/27/2022
Cx complaint unit is not working properly inspected unit removed and replaced the gearcase and the slider tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/27/2022
cx complaint the unit is not working correclty on the stove top. found all burners coming on but the switch is not cycling power on hte front left burner. ordering the swtiches needed to resolve the issue. will return once the parts come in.; ordrng 1 WPW10434452 (switch) and 1 WP3149404 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/27/2022
"cx complaint unit not dispensing ice and is spilling water onto floor from ice chute, checked unit, come to find defective icemaker, no voltage at icemaker, also icemaker fill cup frozen solid, thawed fill cup, used permagum to fill air gap. tested, no response from icemaker, door switches are good control has 123vac, ordering icemaker and control to complete repair.; ordrng 1 W11043763 (control) and 1 WPW10300024 (icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kents Store, VA 23084
Kyle A.
Job Details: 06/27/2022
"Cx complaint of unit not washing. Did confirm pump is seized. Aslo found unit will not always activate cycle when door is latched. Also found codes for heater and door latach as well as the motor. Will need to return with latch, sump, and control.; ordrng 1 WPW10653840 (Latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS
Near Palmyra, VA 22963
Kyle A.
Job Details: 06/27/2022
Cx complaint of unit being unresponsive. Did confirm and found loose connector for ui. Reseated and unit now operates as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Afton, VA 22920
Kyle A.
Job Details: 06/27/2022
Cx complaint of unit starting to spin when you plug it in. Did confirm and found short in control will need to return to replace control.; schdld next appmnt for 6/30 THU !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Carrollton, VA 23314
Anthony D.
Job Details: 06/27/2022
wrong part recieved reschedualing for 6/28/22 part needed for repair is (W10518394); schdld next appmnt for 6/28 TUE AM
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Nellysford, VA 22958
Kyle A.
Job Details: 06/27/2022
Installed harness and unit is now as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS2
Near Baltimore, MD 21212
Shane M.
Job Details: 06/27/2022
"cx complaint the unit stopped making ice. found 120v to icemaker. tried to jump cycle but ice maker is stepping on gear. bring back harness, ordering icemaker; ordrng 1 d7824706q (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW3
Near Washington, DC 20002
Shawn D.
Job Details: 06/27/2022
cx complaint unti leaks gas and has to turn it off so tenant does not get sick. inspected unit we turned gas on and i got a nice smell of gas as soon as he tunred it on seems line it was coming form left rear so removed top checked all connections on manifold and are tight. checked rear of unit and all connection tight and not bubbles on all gas connection. soapy water the connection from house and i fund leak snapped pic. tighten line and now we do not smell gas. called safety spoke with mike, unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Clifton, VA 20124
Tanner B.
Job Details: 06/27/2022
Cc unit leaking from FC. found drain clogged. Installed new drain tube kit. tested unit. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/27/2022
at times light in oven is on after using earlier the night before not always happening and noise from upper cooling fan preheated oven attempted to replicate not the moment cusotmer has video recording of fan starting to fail returning with control and blower fan; ordrng 1 W11245567 (blower fan)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/27/2022
f2 e1 error stuck button unable to enter into diag with error flashing removed power and replaced console
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Georgetown, DE 19947
Michael E.
Job Details: 06/27/2022
CX complaint: handle heating up. Tested and verified complaint. The largest burner on the cooktop under unit is directly under the handle. I went over with CX about size of flame compared to size of cookware. Also the venting is running strong but unit is set up to recirculate rather than vent outside. Also went over the functions on this unit with the CX. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Chesapeake, VA 23320
Zachery R.
Job Details: 06/27/2022
"cx complaint units door not closing nor will it start a cycle. checked unit, unit has defective door lock, replaced door lock, ran auto test cycle, no faults after test cycle, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/27/2022
Wrong parts... re-order parts; ordrng 4 w11316766 (absorber)s
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Norfolk, VA 23523
Zachery R.
Job Details: 06/27/2022
"replaced bellow, acu, drain pump. tested, no faults after test cycle, unit working as designed. left old drain and bellow with cx."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/27/2022
lights flickering in fridge section opened freezer found light module out replaced now all lights steady
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gum Spring, VA 23065
Eric F.
Job Details: 06/27/2022
"Confirmed cx complaint unit not washing, error codes. Found unit with heating element from recall, wash motor failure code, ventmax error code. Ordering control, heating element, sump assembley and vent assembley.; ordrng 1 W11416363 (Sump Assembley) and 1 W11410063 (Control) and 1 W11414073 (Vent Assembley) and 1 W11537778 (Heating Element)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Grifton, NC 28530
Ronnie B.
Job Details: 06/27/2022
"cx complaint of unit making screeching noises. checked unit and tested, confirmed loud screeching noise. pulled drum and found a dent in drum rubbing on rear bulkhead causing damage to drum and bulkhead. unit needs drum and bulkhead.; ordrng 1 W10899578 (drum) and 1 W10612022 (seal) and 1 279441 (bearing ring) and 1 W10828905 (bulkhead) and 1 WPY055980 (adhesive)"
We serviced a
IKEA HOOD
Model IHW53UC0FS1
Near Millsboro, DE 19966
Michael E.
Job Details: 06/27/2022
"CX complaint: lights not working. I found the problem is in the LEDs. I replaced the LEDs, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Towson, MD 21286
Shane M.
Job Details: 06/27/2022
cx complaint the Fz is frosted over in the back cabient.. can confirmed. put unit into test mode. found no errors. defrosted unit. took evap cover off & found harness disconnected at element. fix this issue. unit went into defrost mode. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW0 I'M
Near Fulton, MD 20759
Andrew H.
Job Details: 06/27/2022
Customers complaint is the unit soft closing lead feature has failed. Inspected unit found the lid falling down fast and slamming against the top. Hinges should have more resistance. Ordering left and right soft closing hinge. Rescheduled for July 1st; ordrng 1 W11551369 (Hinge) and 1 W11551376 (Hinge rt)
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC1
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/27/2022
cx complint unit is not washing clothes well. inspected unit had no errors. went through test mode good. recallibrated unit and ran a quick cycle. unit is working as desinged.
We serviced a
ADMIRAL WASHER
Model ATW4675YQ1
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/27/2022
cx compllaint unit is doing same thing again. checled unit and found f1e1 stored again. all connections good. recallibrated unit and it started working again. unit has a control issue. informed cx of price and she said she was gonna buy a new washer at that point. moving on.
We serviced a
GLADIATOR REFRIGERATOR
Model GARF19XXPK01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/27/2022
cx complaint unit is having ice and water build up in freezer/fridge. inspected unit and found fan running good. no over frosting. just cloggedd rain. took my steam gun and steamed drain and unit is now draining. collected call and labor. informed cx to keep an eye on it and let us know if problem comes back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Laurel, MD 20723
Andrew H.
Job Details: 06/27/2022
Customers complaint is the units not cooling well. Customer stated they keep finding the door open to the refrigerator. I inspected unit found evap frozen over at the drain pan and the return ducts where the return air comes in from the refrigerator. I used my steamer and completely thawed out all of the areas of ice and frost. Drain is draining. Unit isn't working properly. I also leveled unit back to the door would clothes on its own.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Washington, DC 20017
Samuel R.
Job Details: 06/27/2022
cx complaint unit displays f2e1.inspected unit and could confirm cx complaint.found console to have certain keys not work.upon testing unit would sometimes not let a cycle start.will order main control aswell. W11179310 72 tribles; ordrng 1 W11179310 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FVAXVB00
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/27/2022
no cooling in fridge or freezer found compressor not turning on using test 102 in service mode replaced start device unit started to cool down customer paid in full by credit card
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Linthicum Heights, MD 21090
Eric W.
Job Details: 06/27/2022
cx complant of unit not colling inspected unit found the evap frozen over cx is going to thaw out parts are only pre ids; ordrng 1 W11394621 (fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Washington, DC 20017
Shawn D.
Job Details: 06/27/2022
cx complaint unit is no longer freeezing foods. inspected unit then checked temps freezer 27 fridge 50 evap has some ice build up so checked it and is low charge ice build up. gave cx qupte for evap replacement and infomred him theres no guarantee to repair and he said quote and agreed to get a new fridge. collected for service fee; ordrng 1 WPW10239732 (evap 206.66) and 1 WPW10143759 (drier 19.10) and 1 W10160407 (compressor 363.72) and 1 w10913906 (coupler 20.50)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Halethorpe, MD 21227
Eric W.
Job Details: 06/27/2022
inspected unit found both evap frozen over i think cx has not thawed unit enbough told cx if we thatw unit 110 per hour cx not going that way he will thaw unit out for 3 days and then turn unit back on cx is aware of water in drip pan
We serviced a
KITCHENAID DISHWASHER
Model KUDL03IVBL0
Near Harrisburg, PA 17109
Marc M.
Job Details: 06/27/2022
"cx complaint unit apparently is illuminating the 'heavy duty' and 'normal wash' at the same time when they have not been pressed. inspected unit and found no silver migration in the ribbom strip of the ui. found no visible shorts at the control. cx stated control was replaced by a different service company between the last service by Via (4/6/22) and today. cannot verify the source of where the parts were purchased. found no flashing lights at the 'clean' 'start' or 'cancel' light to indicate a failure of the heater. also checked and found the heater to show continuity. cannot locate a point of failure at this time. possible the overlay has a short in the toucpad elesewhere that is not visible, so quoted cx on potential cost of replacing ui and cx declined. collected only for service call."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Berkeley Springs, WV 25411
Danny R.
Job Details: 06/27/2022
cx said they are a rent cent cx and just got unit a month ago they have no pop here they will need rent cent or wp to cover unit /; saved tckt
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PRTS1
Near Washington, DC 20018
Shawn D.
Job Details: 06/27/2022
"cx complaitn unti is no longer making ice after runnning clean cycle the clean light blinks 3 times. inspected unit and confirmed clean light blinking 3 times then removed rear panel and noticed compresor starter area coated in corrosion fom leaking or unit sweating. unplugged and plugged unit back in and unit drained water refilled then drained again and sat there then i hit on button it was already on and unit filled compressor came on and condenser fan but pump is not putting water onto the evaporator plate. removed cover to find the sensor has a broken wire the harness connection are all corroded bad. unit needs pump, harness and level sensor. so gave cx quote then brought up how compressor looks and asked is it really a good idea to fix and i said maybe. cx paid for service; ordrng 1 W11566405 (recirculating pump 64.06) and 1 WPW10548509 (sensor 77.67) and 1 WP2310092 (harness 91.95)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ02
Near Dagsboro, DE 19939
Michael E.
Job Details: 06/27/2022
"CX complaint: slow ice both ice makers. Tested and verified complaint. FC at 5-7 degrees. RC at 45-50 degrees and RC IB at 25 degrees. RC and RC IB too warm. Tested IB fan and it is working well. Tested evap fan and was getting no air flow. Ordering evap fan W11224591, fan blade WP67006337 and marking IB fan for return just in case but it dod have good air flow today. Scheduled next visit for 7/5 any time; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXWH8
Near Washington, DC 20008
Shawn D.
Job Details: 06/27/2022
cx complaint dishes arnt coming out as clean and door not closing. inspected unit confirmed door not closing the lower panel is stopping it from closing had to remove it for door to fuction right its warped and needs to replaced. i then checked unit for errors and has 5 2 10 1 6 6 dispenser opened and was iss cool but after urnning sink it gets nice and hot. ran diagnostics and unit is washing but motor is loud. cx then said upper rack will fall i then onspected upper rack to find the plastic on rail is the issue it wont hold clip on so the top rack just slides right out. ordering parts for return; ordrng 1 WPW10526115 (panel) and 1 WPW10195623 (rail) and 1 WPW10195622 (clip) and 2 WPW10503549 (clips)s and 1 WPW10780877 (sump assem) and 1 WPW10705575 (sensor)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/27/2022
CX complaint is long dry times. Inspected/tested unit and verified complaint. Heater element working properly. Found lint exhaust behind unit kinks restricting air flow. Fixed vent and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Parkville, MD 21234
Alexander D.
Job Details: 06/27/2022
"cx complaint LF burner not igniting. inspected unit and verified complaint. found when turning knob for LF burner all ignitors spark except LF. unplugged ignitor and plugged it back in, same issue. ordering ignitor and spark module. call cx to schedule return visit once we have eta on parts; ordrng 1 W11453940 (electrode LF) and 1 WPW10475149 (spark module)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Rockville, MD 20852
Roberto I.
Job Details: 06/27/2022
"Cx complaint no water no wash.Ran test mode, found F5E1and F6E1 errors. Ran a test cycle, the unit didn't fill, just mumming noise from inlet valve. Tested water supply, found water turned off. Cx had the sink faucet recently rteplaced by a plumber and he probably turned the dw water supply off. Cleared errors and ran a new test cycle, the unit worked as designed. "
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Ridgely, MD 21660
Jonathon C.
Job Details: 06/27/2022
"cx complaint, no power. tested, inpected verified complaint. found wire melted at the terminal block. replaced terminal block and repaired harness. tested ubnit, working as designed. job is complete. cx paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near ,
Jonathon C.
Job Details: 06/27/2022
"cx complaint, broken piece. tested unit. verified complaint. cx thought the bail arm operated the icemaker. explained proper use. tested unit, found icemaker not making ice due to no water. found water turned off to the unit. turned on water. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Fairfax, VA 22030
Tanner B.
Job Details: 06/27/2022
Installed new FF Evap cover after clearing ice and checking heater.. Unit is now working as designed . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Abingdon, MD 21009
Alexander D.
Job Details: 06/27/2022
"cx complaint unit still making vibrating noise. inspected unit and verified complaint. unit not making noise at this time but listened to video cx had. never got unit to make noise but sounds like condensor vibrating. found no foam in between condensor and right base rail compressor mounts to, left side has foam. if i lift up condensor a little can see marks on base rail from vibration. installed piece of foam under condensor. also found 2 pipes for condensor ziptied together making rattling sound. put foam sleeve in between 2 pipes. cant find any other places where vibration noise could be coming from. advised cx to monitor and call back if issue persists"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Pikesville, MD 21208
Justin S.
Job Details: 06/27/2022
powered the unit up and the unit has a f3e2(inlet thermistor) error code on the display. replaced the valve and calibrated the unit. ran the automatic diagnostics test and the unit passed without any error codes. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/27/2022
as per notes installed new water fitting checked for leaks while dispesning none present
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Nottingham, MD 21236
Shane M.
Job Details: 06/27/2022
valve was missing a fitting piece at the end? sdpics. reordering another valve bring back all parts.; ordrng 1 w10786952
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Washington, DC 20011
Samuel R.
Job Details: 06/27/2022
cx complaint unit wont agitate.inspected unit and found washer not to agiate.found spluth to have failed and actuator to not engage.replaced parts and also replaced belt due to ware as belt is starting to tear.recalibrsted unit and unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rockville, MD 20854
Julian H.
Job Details: 06/27/2022
replaced heater per service pointer w11540964S17304 covers P&L
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/27/2022
"Cx complains about a broken part. cks unit,t he manifold braket is broken... order part; ordrng 1 w11545334 (manifold)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Wolf, PA 17347
Sal R.
Job Details: 06/27/2022
"CX complaint is that the unti is making a loud metalic grinding noise. I was able to enter diag mode and found no error code stored in diag. I ran a auto test and mauel test 3 High &low Spin, heavey & gental agitation. I was not able to recreat the grinding noise. Per Technical Service Pointer #: W11520474 , I am ordering 1 control board (W11170319). Once the part is avalible , please have someone form the office call ot set a return date.; ordrng 1 W11170319 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Stafford, VA 22556
Thomas B.
Job Details: 06/27/2022
Cx complaint unit is not working properly inspected unit found error for temp sensor ordering the harness lower to fix issue also reordering the temperature sensor as needed. Qouted 115.49 cx paid by CC; ordrng 1 W10746378 (harness) and 1 WPW10467289 (sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Andrew W.
Job Details: 06/27/2022
replace filter housing per prior diagnosis. installed new filter and tested unit. no leaks were found and water dispensed as designed. unit is working as designed. cx paid remaining balance. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frankford, DE 19945
Michael E.
Job Details: 06/27/2022
Replaced left track as per previous diagnosis. Tested unit and it is now working properly. I could not locate CX after service to get a signature. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPB1
Near Bowie, MD 20720
Dustin F.
Job Details: 06/27/2022
"CX complaint: dishwasher wont drainBEfore My Arrival, CX had another service person Remove the Kick plate and 'work on the Unit' Disconnected Grey and black/blue wire from Drain Pump, then tested for continuity. Found between the connectors theres NO continuity, meaning the unit has a bad Drain Pump. Also found a slow leak under the front left side of the unit. AFter Quoting the CX for the Drain Pump Replacment and showing the CX the slow leak, CX wants to replace the unit rather then repair the unit. Charging CX $120.00 via card"
We serviced a
MAYTAG DRYER
Model MED6230RHW0
Near Pikesville, MD 21208
Justin S.
Job Details: 06/27/2022
the unit is not making any noise. replaced the fascia and tested. the unit is now spinning blowing and heating. the unit is making noise on start up and shut down. ran the diagnostic cycle and the unit is good.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HCO
Near Kinston, NC 28501
Ronnie B.
Job Details: 06/27/2022
"removed and replaced lid lock, strike, bezel, and control. calibrated, tested, unit is working as designed. Console not needed, sending back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kinston, NC 28504
Ronnie B.
Job Details: 06/27/2022
"cx complaint of unit not making ice and is leaking onto the floor. checked unit and no water in ice maker mold. ran harvest and completed harvest but no water came out into ice maker, but water is on floor. pulled unit and checked valve and found water line not seated correctly causing water to spray out of connection instead of into ice maker. Properly seated water line into water valve, ran harvest and fill again, completed harvest and filled, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Beaufort, NC 28516
Branden R.
Job Details: 06/27/2022
"came out to replace hinge , replace hinge on unit and tested unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 06/27/2022
tested unit found unit had a shorted control and no signal being recieved from the lid switch replaced control and ordered switch; ordrng 1 W11394572 (switch)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Rockville, MD 20850
Julian H.
Job Details: 06/27/2022
installed pressure switch tested and working collected LABOR thru office
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/27/2022
CX complaint about ice is clumping followed troubleshooter found gasket on door not sealing properly as well chute and door icemaker getting stuck on dumpig position causing to get water on bin left it off for now will need parts; ordrng 1 W11448633 (chute) and 1 W11189145 (door-ice) and 2 W11227369 (gasket)s and 1 W11557001 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Baltimore, MD 21208
Justin S.
Job Details: 06/27/2022
cx says the unit is dispensing water still but not making ice. cx says the unit did make ice for a couple weeks after the first repair. found the ice maker has the fins pointing down when i arrived. the new ice maker didnt come with a harness and the new ice maker wont fit with the old harness. cx asked me to leave the ice maker out until the new part arrives so the part can be checked with the tech installing; ordrng 1 D7824706Q (ice maker)
We serviced a
WHIRLPOOL OVEN
Model KEBI100VBL1
Near Silver Spring, MD 20910
Roberto I.
Job Details: 06/27/2022
"CX complaint bake not working, broil ok.Confirmed complaint, found open bake element. Replced element using pre id. Unit tested ok."
We serviced a
JENNAIR ICE MAKER
Model JUIFX15HX00
Near Great Falls, VA 22066
Richard B.
Job Details: 06/27/2022
"CX complant. Ice maker making noise, Inspected unit and found cubes in bin at thermister level measuring aproximetly 3/8in thick. Get rid of some ice and ice maker cycled , Pumped water over evap and started producing ice sheet , Once ice sheet harvested and slid to grid the measurment of ice was 5/8in thick. . In stock , further work needed , Ordering valve for inlet. Further work needed. RB; ordrng 1 W10897719 (valve)"
We serviced a
AMANA RANGE
Model AGG222VDW4
Near Harrisburg, PA 17104
Marc M.
Job Details: 06/27/2022
cx complaint knobs are extremely hot to touch when oven is in cycle. inspected unit and found that the door hinges were not fully inserted into the higne receivers and causing the door to sit unevenly. was able to correct door hinges so that the door now shuts completely and heat does not exscape to overheat the knobs.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near ,
Thomas B.
Job Details: 06/27/2022
Cx complaint unit is not working properly inspected unit found unit is heating normally heats to 385 high and 318 low averaging 351 degrees F cx states some recipes do not come out properly educated cx on heating and energy saver usage and how the unit cycles unit is working as designed. Cx understood and educated cx on proper use and care tips
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near ,
Michael E.
Job Details: 06/27/2022
"CX complaint: front left burner intermitantly lighting. Tested and verified complaint. Ignitor is sparking but having trouble igniting. I replaced the ignitor, tested and still having trouble lighting. I found the orfice in it is a 97 but should be 114 by the literature. I checked the right front and it is also 97. There should only have been 1 97L orfice. Original kit may have had 2 97L orfices instead of 1 and 1 114L. Ordering conversion kit. Scheduled next visit for 7/7 anytime; ordrng 1 WPW10591270 (spud orfce)"