We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Lewes, Delaware 19958
Michael E.
Job Details:
11/08/2023
Replaced the infinite switch as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Severn, Maryland 21144
Israel R.
Job Details:
11/08/2023
Customer complaint unit is not cooling. I tested the unit and found the unit compressor is lokced up. The aperage is going up to 8.3 amps. ANd it just tries to run and then stops. Is really hot and the inisde is hot. I turned off cooling. Unit is goin got need compressor and dryer and coupler. Compressor is special order part. Call customer when parts are available.; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11504447 (coupler) and 1 W11614224 (compressor) and 1 W11504431 (Coupler) and 1 W11504415 (coupler) and 1 W11506635 (acces tube) and 1 LOCKRINGKIT (lock ring kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Dumfries, Virginia 22026
Robert W.
Job Details:
11/08/2023
"CX Complaint is the unit isnt making ice. Inspected unit and found ice level sensor is good fans are good, Tested Ice Box fan and its not spinning much at all no flow, Also found IM not wanting to harvest IM is getting Power. Ordering IM and Ice box fan.; ordrng 1 W10846539 (Ice box fan) and 1 W11658802 (IM)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS01
Near Upper Marlboro, Maryland 20772
Leon
Job Details:
11/08/2023
"The client's issue was the unit continues to say features not available. Confirm the issue and replace the control board, and the unit is still doing. The same exact thing looked over the mrc 2 board seen no imperfections everything was plugged in tight Call Tech line went over to findings with Tech line unable to get SR# Due to service being very bad and phone disconnecting Ordering new MRC board.; ordrng 1 WPW10632435 (Control (MRC2))"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Upper Marlboro, Maryland 20772
Leon
Job Details:
11/08/2023
Clients complain it's top oven didn't work at all confirmed the issue pulled The oven out test it. How much ohms the oven igniter was getting and it was reading O. L Then I tested the voltage going to the ignitor which was a 120 V. Client also was complaining about the bottom. Oven was binding and molding with the heat And now it won't sit correctly at the bottom ; ordrng 1 WPW10324738 (Oven igniter) and 1 WPW10272546 (Bottom oven)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Lancaster, Pennsylvania 17601
Sal R.
Job Details:
11/08/2023
CX complai t is that the unit will not make ice. I found that the door harness has a broken nuteral and ground wire. I quoted CX for the cost of 1 FC door (LW11038915). I collected $139.00 via check for service charges. CX ill call into office if repair is wanted.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Red Lion, Pennsylvania 17356
Sal R.
Job Details:
11/08/2023
"Per the previouse tech, I was able to access and replace all parts . Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Reston, Virginia 20194
Christian C.
Job Details:
11/08/2023
Cx complaint IM ice is still clumping together. Inspected unit found some ice clumping together. Gasket is sealing properly. Temps in RC section avg 39 and FC section avg 2. IM fan is good; ordrng 1 W11533213 (control kit)
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Mechanicsburg, Pennsylvania 17050
Cody H.
Job Details:
11/08/2023
CX complains unit is leaking from door. cx showed tech how inner door gasket had failed and has a ripple in it. unit will need inner door replaced for repair. Office to schedule with cx when all parts arrive. CX EMAIL ADDED.; ordrng 1 W11321075 (inner door)
We serviced a
MAYTAG DRYER
Model MEDZ600TW2
Near Camp Hill, Pennsylvania 17011
Cody H.
Job Details:
11/08/2023
"CX complains unit will not start cycle and start button is stuck in depressed state. Ran unit through diagnostic test and unit start button did not light up when all LEDs were tested. unit will need control and console for repair, both parts are NLA. If parts are found office to schedule with CX. CX email confirmed.; ordrng 1 W10117417 (control (NLA)) and 1 W10117389 (console WHT (NLA))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dumfries, Virginia 22026
Robert W.
Job Details:
11/08/2023
"CX Complaint is the unit isnt cooling properly. Inspected unit and found FC evap frosted over defrosted and pulled Evap cover and found the harness has failed the power to heater has pulled out of connector, Replaced heater with harness unit is woring properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Leesburg, Virginia 20176
Ricky E.
Job Details:
11/08/2023
"installed part, unit cks ok.."
We serviced a
KITCHENAID ICE MAKER
Model KUID308ESS2
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/08/2023
"unit will power off then come back on, making thin cubes. needs condesnate pump and water valve; ordrng 1 1901A (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Clifton, Virginia 20124
Demonte S.
Job Details:
11/08/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling. Checked the Refrigerator Evaporator. Evaporator is completely Iced / Frosted over. Removed all Ice / Frost. Installed Evaporator Fan Motor with Thermistor. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Spotsylvania Courthouse, Virginia 22553
Tanner B.
Job Details:
11/08/2023
"3-2/8-1/0-3/0-5 errors, found valve not letting enough water into unit and thermistor reading out of range. during agitation the unit makes a very loud rumbling sound . found gearcase oil leaking , unable to remove washplate , spanner nut seized causing it to be broken off .. W10909670 spanner nut i have in van stock .; ordrng 1 2ct (2ct) and 1 W10734521 (clutch) and 1 W11393685 (gearcase) and 1 W10752283 (washplate) and 1 W11165546 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Owings Mills, Maryland 21117
Justin S.
Job Details:
11/08/2023
the unit was still running when i arrived. went to check pressures of the sealed system and found the system is highly contaminated(pic) and smells horrible. called tech support and spoke with a chris. sent him the picture and he confirmed the contamination. the unit is under review
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Silver Spring, Maryland 20904
Roberto I.
Job Details:
11/08/2023
Replaced and molded right door gasket. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Clinton, Maryland 20735
Leon
Job Details:
11/08/2023
Customer complaint was that the freezer continued to freeze up with ice. Confirm the issue seeing that the top right of the gas kit was not sealing all the way because the door wasn't closed completely. When I opened the door I seen that ice was stopping the door from opening completely removed. All the ice out the unit reheated the gas kit so it can sell better. And the door closed a lot better than it did when I got there client confirmed. Unit working is designed
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Felton, Pennsylvania 17322
Sal R.
Job Details:
11/08/2023
CX complai t was that the unit would not complete a wash cycle. I found a stred F8E1 error code. I cleared the code and ran a auto test. I found that the cold side of the valve would humm but not open to allow cold water in. I also tested and confermed by running a manuel test 3. I was able ot access and replace the water inlet valve. Unit now test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Yorktown, Virginia 23693
Orbie
Job Details:
11/08/2023
"cx complaint unit not cooling. verified complaint. advised cx unit is OOW, cx advised me unit isn't her property and called leasing office. spoke to woman at leasing office, advised her I could call whirlpool for potential P+L coverage. I advised her no guarntee on their decision. She advised me if I could get P+L we could proceed with repair, if not she would pay service diag and would look into replacing unit. called tradecare spoke with Jess. advised she could offer P+L. called office to have office call leasing company to collect payment. replaced evap heater harness. unit appears to be working as designed. advised cx to monitor unit for next 48hrs for cooling to resume."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Hampstead, Maryland 21074
Bernard M.
Job Details:
11/08/2023
"Replaced icemaker per previous tech, ran test 57 and it harvested, ran test 45 and it filled. Unit checks good"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS
Near Dumfries, Virginia 22026
Robert W.
Job Details:
11/08/2023
"CX Complaint is the bottom vent not linned up. Inspected unit and found the vent is not linned up properly, Pulled vent and found bracket behind vent causing vent to bow out, Fixed bracket and reseatted vent unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, Virginia 23503
Orbie
Job Details:
11/08/2023
"cx complaint doors fly open and doors not sealing. verified complaint of doors flying open, leveled unit to fix that issue. not seeing any signs of doors not sealing. advised cx to monitor unit to very working condition."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near ,
Frederick R.
Job Details:
11/08/2023
"Replaced Both controls, blower and user interface. Tested unit after repair and preheated to 350 with no issues. Burnt relay was issue. Unit now working properly. Job is complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Hampton, Virginia 23663
Carl A.
Job Details:
11/08/2023
"cx complaint of unit making nosie and leaking water,checked unit to find no error codes at this time , could not duplicate problem but could hear motor starting to fail whilein test mode ordering parts needed for repairs; ordrng 1 WPW10591570 (Dishwasher Pump & Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hampton, Virginia 23669
Carl A.
Job Details:
11/08/2023
"cx complaint of unit not powering on,checked unit to find power at juntion box,pulled outter door off to find lose connector on control board reseated connector on control board tested unit to find no error codes at this time tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Finksburg, Maryland 21048
Bernard M.
Job Details:
11/08/2023
"Cx complaint unit makes noise. When arrived the unit was running and heard no noises, unit sounded normal. Entered service and ran tests 3 and 4 and everything sounded normal. Ran test 25 and dispensed water and valves sounded normal. Instructed cx if noise would occur again to record it and call back. Unit runs as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near The Plains, Virginia 20198
Daniel J.
Job Details:
11/08/2023
per last vist door was sugguested sealed cabinet still frosting on top f freezer section replaced door heated gasket good seal when attempting to open door informed customer to leave door closed for a few hours to remold gasket
We serviced a
JENN-AIR RANGE
Model JDS1750FS1
Near Silver Spring, Maryland 20901
Roberto I.
Job Details:
11/08/2023
"Cx complaint F2E1 error. Confirmed error, connections on UI ok. Replaced console and ribon cable. Unable to enter diagnostic, F1E1 error came on display. Ordering main control board W11295990. Bazels to be installed on retur once we confirmed that the new console works. Asked cx to keep the console I just removed.; ordrng 1 W11295990 (main control)"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS05
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/08/2023
"CX complaint flame to high on LF and RF burnes.Tested burners, they worked as designed, I was unable to replicate any issue. Advised cx that these 2 burners are dual and more powerfull than the others."
We serviced a
KITCHENAID RANGE
Model JDRP548HL01
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/08/2023
"Replaced parts, all burners tested ok."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stuarts Draft, Virginia 24477
Danny R.
Job Details:
11/08/2023
unit has broken timer shaft wont turn knob is stripped . replaced timer and knob and now runs and checksok
We serviced a
WHIRLPOOL FREEZER
Model WRT111SFDM04
Near Greenbelt, Maryland 20770
Shawn D.
Job Details:
11/08/2023
cx complaint water is leaking out the fridge door said it drips down the back and sometimes will freeze. inspected unit and conifmed leak and is coming from freezer. took freezer apart to find the drain clogged. used steamer and it broke had to use hot water and got drain clear. no air leaks on gasket everything is sealing. collected for service fee unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near York, Pennsylvania 17404
Drew B.
Job Details:
11/08/2023
arrived at store they expected us this weekend... i found unit unplugged and not able to properly diag the unit informed we would call to reschd so unit can be in for at least 24 hrs. call to reschd; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Walkersville, Maryland 21793
Ricardo S.
Job Details:
11/08/2023
"Cx complains that the dryer not tumbling with weight, insepcted unti.. motor conneciton cks ok, when i ran a test with wet towels the motorm makes a humming noise, faulty motor, CX DOESN'T WANT TO CONTIN UED WITH THE REPAIR; ordrng 1 W11105178 (motor-drve) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Carlisle, Pennsylvania 17013
Fred G.
Job Details:
11/08/2023
"i was able to access unit and replace the splutch, belt and actuator as per previous tech. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS06
Near York, Pennsylvania 17402
Drew B.
Job Details:
11/08/2023
cx complaint that unit making puffing sounds and not reaching internal temps when baking.. i found the unit to have no noticeable issues reached 350 and lit everytime. i found the unit to be functional today and cx will watch over it and paif the service fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Westminster, Maryland 21158
Bernard M.
Job Details:
11/08/2023
"Cx complaint unit won't start cycles. Entered diag and found error code F7E1 tachometer missing. Ran test cycle and found unit makes humming noise during agitation and spin. Inspected underneath and found capacitor leaking grease. Replacedc capacitor using pre-id parts, ran test and unit completed test without further issues. Unit checks good"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Carlisle, Pennsylvania 17015
Fred G.
Job Details:
11/08/2023
"cx complaint unit gets a intermittent F9E1 error on display. Inspected unit and entered daig and found fae2, f5e1. i cleared codes and ran auto test and found unit finished with out issue and drained all water out. I then looked under sink and found drain hose did not have a high loop that was above 20in as stated in instruction guide. I was able to fix hieght of hose and found unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Glen Burnie, Maryland 21060
Dustin F.
Job Details:
11/08/2023
"CX complaint: sometimes randomly unit would leak alittle water.Inspected unit, could not confirm complaint. Found Bellow Loose and Found Drain holes in bellow clogged. unlclogged holes resecured bellow and tested. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Catonsville, Maryland 21228
Robert L.
Job Details:
11/08/2023
"cx complaint gasket falling out top of RC door, gap slightly large, added RTV behind gasket in groove and reinstalled gasket, heat treated gasket adn adjusted lower door, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, Virginia 23454
Carl A.
Job Details:
11/08/2023
"cx complaint of unit making a clicking noise and grinding,checked unit to find that the grinding noise coming from splutch nut had backed itself off of splutch ,was unable to duplicated clicking nosie did find the following error code F2E3 called techline spoke with Kirt; ordrng 1 W10721967 (Drive Clutch Kit) and 1 W11513246 (Control Board) and 1 W11481116 (CNTRLELEC)"
We serviced a
MAYTAG DRYER
Model MED6500MW0
Near Hanover, Pennsylvania 17331
Andrew S.
Job Details:
11/08/2023
Cx complaint is that when using the steam fresh option it is leaking water from the door and the clothing is getting soaked. Upon arrival I found that the valve is activating and shutting off at the intended times. I Called TL and spoke to Chris. I found that the cx was only loading 1 or 2 articles of clothing and running the cycle. I added more clothing to the unit and began the cycle and found that the water was not leaking from the door. I informed the cx that the option is used for loads and not single pieces. The unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WRT311FZDZ02
Near New Oxford, Pennsylvania 17350
Andrew S.
Job Details:
11/08/2023
"Cx complaint is that the unit is still Freezing products in the RC. Upon arrival I found that the RC temp is at 29 Degrees. I also found that the FC temp is 2 degrees. I accessed the evap and verified that there are no restictions in the return ducts. I also found that the frost pattern was light and only on the top 2 or 3 rungs of the evap. I tested the thermistors from both sections at the control and found the RC 6.2 K Ohms and FC 10.3 Kohms after both sections had been opened for several minutes. I also did an amp draw test at the compressor and found it to be at .62 amps. I called TL and informed them of my findings. Per TL they want a sealed system tech to come back and check operating pressures and test for leaks. I am ordering the sealed system repair evap, comp, f dryer; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Filter Dryer) and 1 W11578004 (Evap) and 1 876765 (Tubing kit) and 3 w11506635 (Process stub)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details:
11/08/2023
Cx complaint is that the FC has ice built up on the top of the section. Upon arrival I found that the FC door is not sealing in the top center. I found that the door is bowed out in the center. I was unable to get the gasket reshaped to seal properly. I am ordering the FC door and gasket. I informed the cx that the door will be shipped directly to them. They will contact the office when the door is delivered.; ordrng 1 13109217SQ (FC door) and 1 W10443315 (Gasket)
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS6
Near Carrollton, Virginia 23314
Austin D.
Job Details:
11/08/2023
"cx complaint the unit is not heating up. checked the unit and verified complaint. ran unit for a minute and it never heated up at all. unit sounds normal when running. therfore, the unit needs a new magnetron. ordering all high side parts incase. will return once the parts come in. sending over for approval.; ordrng 1 W10818686 (magnetron) and 1 W10598693 (mag tstat) and 1 W11256462 (diode) and 1 W10561770 (capacitor) and 1 W11371718 (transformer)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Great Falls, Virginia 22066
Christian C.
Job Details:
11/08/2023
Cx complaint MW element is hanging down. Inspected unit found support clip defective.; ordrng 2 W10909479 (support clip)s and 1 W10909479 (support clip (CC VS))
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
11/08/2023
"Replaced bake element ,, unit tested and oven heating fine"
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
11/08/2023
"cx complaint unit not drying , checked unit and found connetion on motor coming unseated from the bottom not allowing motor to properly send vac to element . reseated and tested found poor air flow on unit causing it to have back pressure . found paper inside of blower wheel on unit . removed and tested once more . unit is now running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
11/08/2023
cx complain is tray on left ff door is rusting or chiping as well as the lower corner of door beside tray. checked over unit. saw the damage areas on door and tray. also opened inner door for ice bin and almost 3 inches of frozen water and has bin siezed in place. will order door and other parts needed to do repair. as soon as cx gets door he will call to schedule. multiple issues and multiple parts needed.; ordrng 1 W11518741 (Left Fridge Door Stainless) and 1 W10402269 (Insert) and 1 WPW10400887 (Drip Tray) and 1 WPW10347093 (Ice Container) and 1 W11658802 (Ice Maker) and 1 W11482383 (Dual Valve) and 1 W10846539 (Ice Maker Fan)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Hampton, Virginia 23661
Orbie
Job Details:
11/08/2023
replaced control. tested unit to 350*F. unit working as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Suffolk, Virginia 23434
Austin D.
Job Details:
11/08/2023
cx complaint the unit is not dispensing rinse aid. called techline and documented my dianosis. was told to set rinse aid to max and unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFG320M0MB0
Near Dover, Delaware 19901
Frederick R.
Job Details:
11/08/2023
Replaced all parts from diagnosis. Dooor was completely shot. So rebuilt entire door. Reinstalled then tested. Had cX test and the unit is now repaired and working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near New Oxford, Pennsylvania 17350
Andrew S.
Job Details:
11/08/2023
Per previous tech I was able to access and replace the igniter. I then tested the unit and found that the unit is igniting immediately. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Parkville, Maryland 21234
Shane M.
Job Details:
11/08/2023
installed all parts. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Chesapeake, Virginia 23324
Zachery R.
Job Details:
11/08/2023
"cx complaint unit unresponsive, checked unit, unit supplied with 238vac, console receiving 10vdc, replaced console, tested, unit working as designed. secured console in bin."
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Spring Grove, Pennsylvania 17362
Drew B.
Job Details:
11/08/2023
following up the data logger infor og slightly high fc section temps. i found today unit does harvest and fill icemaker. checked psi and had -10 low and 75h. called wp tl spoke to Lori and he had me ohm out the p5 connector tan to red 13.8k and brown to white 8.6k made me adjust temps at UI to 38 and 2 in fc section where previously was 35 and -2 and ordering main contorl and UI. call to reschd; ordrng 1 W11224256 and 1 W11636543 (UI)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newport News, Virginia 23607
Orbie
Job Details:
11/08/2023
replaced latch. tested and verified unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Newport News, Virginia 23606
Orbie
Job Details:
11/08/2023
"cx complaint unit not making ice. checked unit found F5 in test 56. test 57 01. test 45 unit filled. checked temps. 42*F RC, 3.8*F FC. unit in defrost and cx had doors open on arrival. ordering LED under S code and icemaker to complete repair. quoted cx for icemaker replacement. cx agreed. cx wrote check, PIF. advised cx part is special order and no eta; ordrng 1 W11658802 (icemaker) and 1 W11683243 (LED's)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
11/08/2023
cx complaint dw water enters not cycling checked unit and found bad sump and pump on unit with proper vac to pump . disassembled and replace pump with pre id pump. tested and unit is now running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Chesapeake, Virginia 23320
Zachery R.
Job Details:
11/08/2023
"cx complaint unit unresposive, checked unit, unit would not allow me into test cycle. started normal test cycle, unit filled then cut off. unit supplied with 104vac at hot to neutral. 11vac at neutral to ground. advised cx to contact electrician."
We serviced a
JENN-AIR HOOD
Model JXW8536HS1
Near Harrisburg, Pennsylvania 17110
Cody H.
Job Details:
11/08/2023
"CX complains unit LED lights are hanging down. CX is within manufacture warranty. Found LEDs are no longer being held into panel. Called safety spoke to dominic who said part will be xparted.Office to schedule with cx when all parts arrive. CX EMAIL AND PHONE ADDED. PLEASE USE ALT PHONE.; ordrng 1 W11321564 (led panel), ordrd 1 W11321564 (led panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
11/08/2023
cx complaint dw water enters not cycling checked unit and found bad sump and pump on unit . disassembled and replace pump . tested and unit is now running as designed
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Spotsylvania Courthouse, Virginia 22551
Tanner B.
Job Details:
11/08/2023
"Installed new fascia , tested unit. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dover, Delaware 19901
Frederick R.
Job Details:
11/08/2023
CX complainty is DW leaking. Inspected/tested and found unit had a defective element with the bushing issue. Replaced element with updated version from pre-id.. Tested after repair and the DW is no longer leaking.. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dover, Delaware 19901
Frederick R.
Job Details:
11/08/2023
"CX complaint is burning smell from dryer. Inspected/tested and unit had a slight off smell to it. Checked element and it was good. Unit needs new rollers and idler pulley. Ordering element and dryer repair kit. Cannot schedule because of Lowes Contract; ordrng 1 279838 (element,heater) and 1 4392065 (dryer repair kit) and 1 341241 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
11/08/2023
cx complaint spin cycle not working goes straight to done washing machine all the time checked unit and found cam came unseated from gearcase casuing belt to tear . unit will need cam along with belt for repair to unit . ordering all parts .; ordrng 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W10759923 (nut)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Fredericksburg, Virginia 22401
Tanner B.
Job Details:
11/08/2023
Installed RH door.. applied heat to seals to verify good seal . shimed back left of unit to make doors flush as possible .. purely cosmetic at this point . Job complete; ordrng 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Falmouth, Virginia 22405
Tanner B.
Job Details:
11/08/2023
CX Concern the unit made loud noise then stopped agitating and spinning.. found screws / threads on gearacse were stripped and shroud fell off damaging componets underneath unit.. needs underneath components to repair; ordrng 1 w11449840 (gearcase) and 1 w11283592 (motor) and 1 w11481722 (shifter) and 1 w10721967 (clutch) and 1 w11239857 (belt) and 1 w11409708 (shroud) and 2 w11573574 (screw)s and 1 2ct (2ct)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gardners, Pennsylvania 17324
Andrew S.
Job Details:
11/08/2023
"Cx complaint is that the unit is not cooling. Upon arrival I found that the unit is room temp in both sections. I accessed the evap and found that the unit has frost on the cap tube but none on the evap. I then accessed the compressor and found that the compressor is running. I found it to be drawing .76 amps. I called FG and informed him of my findings. I am ordering the sealed system with compressor, evap and filter drier. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10836706 (evap) and 1 W10843121 (Filter Drier) and 1 WPW10507886 (Compressor) and 1 W11506635 (Process Stub) and 1 876765 (Tubing kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Magnolia, Delaware 19962
Frederick R.
Job Details:
11/08/2023
CX complaint is WM shuts off mid cycle. Inspected/tested and found unit had a defective drain harness that separated from pump. Rerplaced lower harness from pre-id. Calibrated and retested and the WM is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Long Neck, Delaware 19966
Michael E.
Job Details:
11/08/2023
Replaced front panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, Delaware 19713
Taylor F.
Job Details:
11/08/2023
"Cx complaint is no lights on inside unit, UI not reconizing that the door is open, water not working and ice not working. Found the pantry UI and or hanress to be defective. Unplugging pantry UI restored all function to unit. Cx wanted to leave UI unplugged as opposed to fixing it. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Newark, Delaware 19702
Taylor F.
Job Details:
11/08/2023
Cx complaint is unit not washing properly. Tested inspected and verifed compalint. Replaced all parts from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Lincoln, Delaware 19960
Frederick R.
Job Details:
11/08/2023
"CX complaint is WM not going through cycle. Inspected/tested and found gearcase all all over rotor stator and bottom of unit. WM will not shift betwwen agaitate and sping and sits there and just clacks. Unit needs new gearcase, rotor/stator/ clutch. slider, washplate. Job needs Lowes authorization; ordrng 1 W10752187 (screw) and 1 W11393685 (gearcase) and 1 W10775188 (washplate) and 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor) and 1 W10811957 (spin basket)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Lincoln, Delaware 19960
Frederick R.
Job Details:
11/08/2023
CX complaint is F2E1 code. Inspected/tested. Went to replace console and found scratched out of box. Found ribbon harness or control causing issue with stuck key. Ordering control and ribbon. Quoted CX $534.14 and they agreed. Paid $$424.14 with CC and owe $110 labor on return. Cannot schedule due to part availability; ordrng 1 W11100513 (control) and 1 W11025616 (harns-wire)
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Newport News, Virginia 23602
Orbie
Job Details:
11/08/2023
"replaced latch. unit now locking. checked unit in test mode. upon trying to spin unit only humming. replaced capacitor from VS, unit now spinning but very loud from gearcase. unit needs a gearcase, belt, cam and hub. ordering all parts needed to complete repair.; ordrng 1 W11428524 (capacitor OA/VS) and 1 W11239857 (belt) and 1 W10890624 (motor-drve) and 1 W11454741 (gearcase) and 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 285565 (agitator assy,comp) and 1 WP389140 (drive block)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Virginia Beach, Virginia 23452
Carl A.
Job Details:
11/08/2023
"wrong part was order had to reorder correct parts as they are the ice pan glide; ordrng 1 WPW10170835 ( Glide, Ice Pan) and 1 WPW10170987 ( GLIDE)"
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MAYTAG WASHER
Model MVWB965HW0
Near Chesapeake, Virginia 23322
Zachery R.
Job Details:
11/08/2023
"cx complaint unit fills then drains. checked unit, slider is good. tightened agitator, unit will fill with hot water but not with cold, come to find defective cold valve. solenoid not allowing water to pass through. ordering valve to complete repair.; ordrng 1 W11188329 (valve)"
We serviced a
MAYTAG WASHER
Model MVW7230HW2
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
11/08/2023
cx complaint not agitating - washer - cycle didn't complete checked unit and found f0e3 over load error . tested unit and found slider on unit coming unseated from metal ring . replaced with pre id and tested unit is now running as designed with no errors .
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Stafford, Virginia 22554
Tanner B.
Job Details:
11/08/2023
"Concern the unit set off carbon monoxide detectors built into home after using lower oven for 3hrs.. cx states she also has smelt gas when using lower oven only . fire dept came in and didnt red tag it or shut gas off .. per cx, they said it was almost at a level where they wanted to where masks.. cx doesnt recall actual PPM. i did find a very small leak at bake tubing/ gas valve for lower oven.. tightened connection .. contatced saftey and they stated they were going to reach out to cx .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, Virginia 23320
Zachery R.
Job Details:
11/08/2023
"cx complaint loud operation and low ice. checked unit, come to find defective icemaker, icemaker constantly rotating. was able to get icemaker to fill, valve did seem a louder than usual. ordering valve and icemaker to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11548540 (icemaker) and 1 W11548535 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lewes, Delaware 19958
Michael E.
Job Details:
11/08/2023
"CX complaint: part of strike stayed in the lock. Tested and verified complaint. F5E4 error code. I found that the strike was defective and the end stayed in lock when door was opened. Replaced strike from van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W11457841 (strike van stock), used 1 W11457841 (STRIKE van stock) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
11/08/2023
came out and replace pump on unit . unable to fully test unit due to all lines being way to tight when trying to install . VARY HIGH chance of drainline coming unseated from under sink due not enough hose and will drain under cabinets . unable to remove unit to remove drainhose from drain pump . advised cx they will have to gave unit installed once more cx agreed that unit is vary tight .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
11/08/2023
Cx complains that the plastci pc ont he back of the dw cracked and dispenser cap wotn stay in place. inspected unit the cap is defective.. also the mainfold also is defective .. water leaks from the side and does not send water to the spray arm..order parts; ordrng 1 w116275532 (tubefeed) and 1 W10518394 (heater) and 2 WPW10082861 (stop)s and 1 WPW10524920 (cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dewey Beach, Delaware 19971
Michael E.
Job Details:
11/08/2023
"CX complaint: unit not running. Tested and verified complaint. F1E1 erro code showing on display all the time. Would not go into diag or start any cycle. Marking control, lower harness (just in case) and drain pump (just in case) for return visit. Scheduled return visit for 11/14 PM; schdld next appmnt for 11/14 TUE PM"
We serviced a
JENNAIR RANGE
Model JGRP536WP02
Near Virginia Beach, Virginia 23455
Carl A.
Job Details:
11/08/2023
"cx complaint of ui not coming on to use the oven, checked unit to find that the ui is recving voltage but dispaly screen total dead the following parts for repairs 1/WPW10145531,CNTRL-ELEC,1/WPW10464535,cntrl-elecservice call break down as follows service call 139.00part 979.87shipping 15.00labor 110.00sub total 1243.87tax 58.79grand total 1302.66depsoit 139.00; ordrng 1 WPW10145531 (CNTRL-ELEC) and 1 WPW10464535 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Washington, District of Columbia 20011
Samuel R.
Job Details:
11/08/2023
ice maker is good and so is bail arm.bail arm just needed to be set properly.tested unit and bail arm is good.no need for ice maker to be replaced refunding cx called into office to start refund.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
11/08/2023
cx complaint not spinning or wet clothes at the end of the cycle - top load washer - most water drained checked unit and found all componets checked good over then slider seperating from metal ring causing unit to not sense and make loud noise when trying to cycle . replaced with pre id slider and tested unit is now running as designed with no errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Milford, Delaware 19963
Frederick R.
Job Details:
11/08/2023
CX complaint is fridge noise. Inspected/tested and found damper making a loud clacking noise as if it was getting stuck. Ordering new damper. Rescheduled CX for Tues 11/14; ordrng 1 WPW10479155 (control)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
11/08/2023
"Cx complains that the unit not drianing, tub is full of water, inspected unit and the drain pump wires are broken.. replaced wires,, unti tested and now the washer stuck on drain all the time.. f3e2 pressure system error. hoses cks ok, repalced cntel elec.. reset powe,r unit tested and washer works fine"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Rehoboth Beach, Delaware 19971
Michael E.
Job Details:
11/08/2023
"CX complaint: stuck in cycle humming. Tested and verified complaint. On sensing at early part of final spin, it kept humming for a very long time (15min) before proceeding but from CX description, this sometimes goes on for 30min or more when deep rinse is selected. If CX unplugs unit it then works properly temporarily. Ordering control and rinse option switch. Cannot reschedule due to BO part.; ordrng 1 W11607637 (control) and 1 WPW10414398 (switch-cyc)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Taneytown, Maryland 21787
Bernard M.
Job Details:
11/08/2023
Cx complaint unit doesn't dispense ice. Attempted to dispense and found 2-3 cubes comes out and the auger bogs down and stops. Removed ice bin and found ice jammed at the front. Ice had built on the auger in the bin. The auger locks up in bin causing the motor to stop. Removed ice from auger and the housing. Placed bin in and it now dispenses full cubes and crushed ice. Unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near New Castle, Delaware 19720
Taylor F.
Job Details:
11/08/2023
Cx complaint is unit not cooling in the RC. Found ice built up around the fan. Cx had left door open at one time and ice built up around fan causing the fan to stall and not send air to RC. Verified evap fan is operational and unit is working as designed. Rent a center is going to leave unit unplugged for several days beofre returning to cx. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Newport News, Virginia 23602
Orbie
Job Details:
11/08/2023
"cx complaint unit making noise. verified complaint with video cx showed me. pulled washplate, replaced washplate as I had to break old washplate to remove. found slider warped and slipped. gearcase leaking water through center of unit and everything down bottom is rusted. attempted to remove hub but unable to do so as it's seized. ordering all parts needed to complete repair.; ordrng 1 W11393685 (gearcase) and 1 W10909670 (nut-spaner) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Yorktown, Virginia 23692
Lucas R.
Job Details:
11/08/2023
"cx complaint unit not cooling properly, checked unit, temps at 8 and 56, evap clogged with ice, heater failed in diagnostics, 120 vac at cabinet br-w wires, found loose connection to heater at br wire, reseated, heater came on pulling 4 amps, thawed evap, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Fredericksburg, Virginia 22401
Thomas B.
Job Details:
11/08/2023
Cx complaint unit is not working properly inspected unit found warped leveling leg also noise during the agitation ordering agitator plate; ordrng 1 W11213957 (feet-lvlng) and 1 W11550891 (Agitator)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Norfolk, Virginia 23518
Carl A.
Job Details:
11/08/2023
"cxc omplaint of unit not locking,checked unit find that the lids switch broke casue the unit not to start ,replaced lid strike tested and calibrated unit works as designed; ordrng 1 w11457841 (Strike CA/ VS), used 1 W11457841 (STRIKE CA/ VS) from stock"
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near Norfolk, Virginia 23518
Carl A.
Job Details:
11/08/2023
"cx complaint of unit not working ,checked unit to find the following error codes F3E1,F6E3, tested unit to find drain pump stuck, found that the drain oump full of suds flushed drain pump tested unit 2 times with no error codes works as designed cx owes for service call"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Virginia Beach, Virginia 23457
Branden R.
Job Details:
11/08/2023
"cx complaint refig has ice built up *special project s15530a* checked unit and found all checks from special project checked good cap tube , along with thermistor harness , foam . no air gaps in doors . ordering new control for proper software.; ordrng 1 W11626109 (control)"