We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ02
Near Sterling, VA 20165
Christian C.
Job Details: 08/24/2023
Installed left and right shelf tracks. Tested shelf no issues. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Chambersburg, PA 17202
Drew B.
Job Details: 08/24/2023
dropped off loggers in rc and fc section return date 7 days from now..; schdld next appmnt for 9/1 FRI !
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bel Air, MD 21014
Neil H.
Job Details: 08/24/2023
NOT A PROPER PHONE NUMBER KNOCKED RUNG DOOR BELL WAITED 10 MINS. LEFT TY CARD IN THE DOOR; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Sterling, VA 20165
Christian C.
Job Details: 08/24/2023
"Cx complaint food freezes in RC section. Inspected unit found diffuser does not close. Tested temps in FC section reading 3F and RC section reading 40F. Cx has temps Ordering diffuser, thermistor, control, and display.; ordrng 1 W11645127 (diffuser) and 1 WPW10384183 (thermistor) and 1 W11196400 (control) and 1 W11518204 (display)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf560sehz
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/24/2023
installed valve cx had on hand. tetsed IM. it is filling properly. unit working as desinged. cx paid 110 for labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ
Near Great Falls, VA 22066
Simon
Job Details: 08/24/2023
CX complaints top freezer refrigrator internal lights on and not cooling.Inspected unit found that door seal not closing properly b/c of the product inside freezer and blocket the air flow to refrigrator and unit in garage as well .steamed all ice built set temprature as reccomended CX suggested the unit not designed to stay in garage.CX will wait for the temprature in refrgrator to check.unit good to goSZ
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Herndon, VA 20171
Richard B.
Job Details: 08/24/2023
"CX complant, Washer fills on its own and drains on its own. Insopected unit and found unit needs inlet valve assembly . Saftey line still down , Tried calling several times. Dosent ring. Advised CX i would report it to saftey and advise them if they covered parts and labor. CX dosent want to pay at this time, Need to report findings to saftey , Valves from huse shut off currently to save CX water , RB; ordrng 1 w11127357 (inlet valve 219.45)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near Gainesville, VA 20155
Daniel J.
Job Details: 08/24/2023
oven nnot heating tested thermalcut off good broil good bake showing open removed pan thermal event on bake element tested broil heated up repalced bake element tested to 350 f temps reached preset customer paid in full by cc
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Rockville, MD 20852
Roberto I.
Job Details: 08/24/2023
"CX complaint most of the led lights not working.Confirmed issue with the lights, found bad module in the Fc. Replaced parts using pre id, all the lights turned on and worked as designed. Cx didn't want the air filter. Collected $275.2"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Silver Spring, MD 20901
Justin S.
Job Details: 08/24/2023
CX cpomplaint freezer gasket falling off. Replaced gasket and leak cabibnet leaks with flashlight inside of unit. non leaks werte found and RC cobinet is sealed good..
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Frederick, MD 21703
Ricky E.
Job Details: 08/24/2023
"customer stated that the units ui wasnt working, and the unit may have givin a f3e1 error... verified issue and was unable to verifie error. will have the sensor and door latch just in case...; ordrng 1 w11500340 (ui assy) and 1 w11591754 (control) and 1 w11126174 (wash optic) and 1 w11091934 (latch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ocean City, MD 21842
Frederick R.
Job Details: 08/24/2023
CX complaint is tub not spinning. Inspected/tested and no codes. During tested I saw the washplate spinning freely but not spinning tub. Had to use penetrating fluid to pull washplate because it was stuck to splines. Found hub wore out and no teeth. Replaced hub. Also replaced splutch and belt because of screeching noise. Both repairs resolved both issues. Retested and WM is now working properly Ran clean cycle with distilled vinegar for CX because of using penetrating fluid. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details: 08/24/2023
"at times unit stops draining water still inside tub tested found 120 vac going into drain pump when on after allowing unit to drain a few times found water in tub 120 vac to pump but nolonger moving water sugguested drain pump replaced tested unit draining normaly paid in full by cc; ordrng 1 w10876537 (drain pump jd vs), used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW04
Near Needmore, PA 17238
Drew B.
Job Details: 08/24/2023
found compressor was dead upoon arrival and tried inverter box no luck replaced drier and compressor pulled strong 39-30 in vac for 25 mins then filled to scale 50g r600.. unit started cooling no restrictions or leaks at evap being dead compressor. allow time to cool.
We serviced a
MAYTAG WASHER
Model Mvwx655dw1
Near Millsboro, DE 19966
Frederick R.
Job Details: 08/24/2023
CX complaint is WM not completing cycles. Inspected/tested and Pulled F8E5 code. Found hot and cold water lines reversed in back of unit which match error code. Ran test cycle after correcting issue andthe unit is now working properly. Collected $120 cash for SC. Collected $120 cash for SC.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 08/24/2023
unit not always starting cycles at times have to press the start button mutiple times to start and that doesnt always worked tested unit started stopped and started a few times at times almost like button is sticking wont click to start cycle when running unit spins and heats ordering start switch; ordrng 1 WPW10446920 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Williamsburg, VA 23185
Orbie
Job Details: 08/23/2023
"cx complaint unit making noise during operation. checked unit heard compressor come on at normal volume level, cx stated compressor was roaring. cx has nothing in freezer compartment, called techline to document. Called techline spoke with Austin, checked temps 15.3*F advised to turn knob in freezer to max and have cx monitor unit."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Lancaster, PA 17603
Bernard M.
Job Details: 08/23/2023
"Cx complaint the fan won't shut off. When arrived the fan wasn't running. Cx stated when cooking on range, they turn fan on and after they've fininshed, the button on touch panle doesn't work to turn off fan. Cx has to unplug unit. Ordering panel and will use control on return. Once available contact cx to reschedule; ordrng 1 W11678581 (touch panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near East York, PA 17402
Bernard M.
Job Details: 08/23/2023
"Cx complaint the lid won't lock to run. Inspected and found the strike had fragmented in latch. Removed strike and found no damage to latch. Ordering strike, found in stock and set return for 8/25. Office will contact cx with time frame; snapped 3 QuickPics"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO36QMB02
Near Oakton, VA 22124
Demonte S.
Job Details: 08/23/2023
Installed the Control Board. Unit is starting to cooling. ( The Auger Motor that is listed is wrong for this Model. The Shaft rod will not fit into new Auger because part numbers are listed wrong. Talked to M.r. about this situation. Was told the correct part number. Ordering correct parts. Cx will need a refund on parts for the difference. ) ; ordrng 1 Wp2212363 (Auger Motor ( Reorder ))
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Ashburn, VA 20147
Richard B.
Job Details: 08/23/2023
CX Complant. Flame height high. Prior diagnosis innitally found orrifaces were wrong. After orrifaces were installed the units flame performance was low . Last tech after adjusting regulator ordered a regulator. Installed new regulator and same flame performance Real low. Ordering orriface holders as well as manifold with valves. Further work needed. Not in stock. RB; ordrng 1 W10594395 (manifold) and 3 W10613381 (orriface holder)s and 1 W10594399 (orriface holder) and 1 W11209432 (orriface holder)
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Washington, DC 20024
Samuel R.
Job Details: 08/23/2023
cx complaint ice maker is not workimng.ins
We serviced a
WHIRLPOOL DISHWASHER
Model WRF555SDFZ07
Near Manassas, VA 20109
Daniel J.
Job Details: 08/23/2023
fridge water leaking from freezer compartment removed door ice on bottom of floor in cabinet no ice build up on evap cover steamed drain paid by check for service call
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Silver Spring, MD 20904
Leon
Job Details: 08/23/2023
"cx complaint is unit making a squealing or squeaking sound confirmed issue seen the squealing or squeaking sound was coming from the idler and one of the wheels are tight; ordrng 1 4392067 (ilder, wheels)"
We serviced a
WHIRLPOOL FREEZER
Model wrb322dmbm01
Near Baltimore, MD 21218
Shane M.
Job Details: 08/23/2023
installed parts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WGD95HEDU0
Near McLean, VA 22101
Simon
Job Details: 08/23/2023
CC complaints washer no power not turning on.Inspected unit and replaced main control tested unit quick wash .unit works as designed.SZ
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Round Hill, VA 20141
Ricky E.
Job Details: 08/23/2023
"customer stated that the units cavity lamp was out.. verified issue,verified operation of the microwave. unit will need the control, lamp and holder; ordrng 1 W10886919 (lmp-basles) and 1 w11325786 (control) and 1 WPW10490593 (housng-lmp) and 1 W11238401 (transformr) and 1 2ndman (2nd man)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/23/2023
"cx complaint no water, upon arrival cx stated unit is working as designed. checked functions unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Winchester, VA 22602
Ken M.
Job Details: 08/23/2023
"Customer complaint is that the unit is freezing in the fresh food compartment. Found that the right door is not sealing properly, which would have caused the unit to run constantly, resulting in the freezing issue. Doors leveled and heat applied to the gasket to close the air gap. Door is now sealing properly. Customer to monitor for any other temperature issues."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Virginia Beach, VA 23451
Branden R.
Job Details: 08/23/2023
cx complaint door will not close - built-in microwave - physically won't close checked unit and found unit will need a new interlock . door acting like its not shut untill it is pushed on . unit will need 2nd tech . ordering all parts and 2nd tech for repair .; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Potomac, MD 20854
Shawn D.
Job Details: 08/23/2023
"arrived foud all parts ordered have already been changed last tech said no uv dye found so that being said unit might not be fixable. i then took frrezer apart no dye found, no dye in compressor area. hooked guages up -20 inch vac on low side high side is 85 then unplugged and pressures equalized at 30 on low side and 25 on high we have no clogs or restictions. hooked nitrgen up at 140psi and soapy watered everything outside cabinet and no bubbles no his and nitrogen is not pushing any uv dye out of anyspots. leak is in te cabine. called techlike spoke to andrew and unit has leak in cabinet and cant be fixed. left cx with file number"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Richmond, VA 23234
Chris B.
Job Details: 08/23/2023
cx c comp unit will not start insp unit conf c xc comp found unit will start normal cycle ui is blank found foe2 oversuds and in test 12 unit works as desighned unit will need console and control to complete repair unit is stacked and will need second tech to hel remove dryer to replace parts; ordrng 1 W11550649 (control) and 1 W11325569 (console)
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS1
Near Richmond, VA 23225
Chris B.
Job Details: 08/23/2023
cx comp unit will make small cubes insp unit found water flowing as desighned found resoirvir filling only half way ordering recirc pump to complete re; ordrng 1 W11542867 (recirc pump)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW5
Near Richmond, VA 23225
Chris B.
Job Details: 08/23/2023
cx comp unit is very loud insp unit conf cx comp found gear case leaking oil all over under side of unit ordering gear acse stator clutch and rotor clucth did remove washplate while in home; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Reston, VA 20191
Demonte S.
Job Details: 08/23/2023
Installed the User Interface to the unit. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Frederick, MD 21702
Justin S.
Job Details: 08/23/2023
CX complaint not heating up not heating up always; ligts display work but will not heat up. found 120/240/120vac at the house connector. thered to neautral is only getting 20vac where black to neautral gets 120vac on the control. black to red doesnt get 240vac. called support and spoke with a steve. verified improper power but good to house. reseated wire nuts on house supply. unit now heating with the lower oven but not the broil of the upper oven. replaced the control and retested. Both units now heating up to temp.
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Gettysburg, PA 17325
Drew B.
Job Details: 08/23/2023
cx complaint that unit is not high enough i was able to adjust the flame most i could through the valve stems and now is higher and good solid flame. checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model Ksrs25rvmk03
Near Midlothian, VA 23113
Joseph D.
Job Details: 08/23/2023
Cx owes 110 labor but was charged for two pads (177.63) when only needed one. 67.63 refund owed to cx I believe. Sending one pad back. Replaced pads unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Frederick, MD 21702
Justin S.
Job Details: 08/23/2023
CX complaint the hose from filter housing is leaking. Upon arrival top panel was already removed. Water was leaking from reservior not filter housing. Replaced resovior and ran aboiut a gallon of water threw the system and leaks were gone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Gettysburg, PA 17325
Drew B.
Job Details: 08/23/2023
replaced gaskets now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 08/23/2023
Cx complained of long dry times. Inspected the unit and found no error codes and the unit works with long time on timed dry. Cx instructed to get ducts clean. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Newark, DE 19711
Taylor F.
Job Details: 08/23/2023
"Cx complaint is unit not completing cycles. Tested inspected and could not verify complaint. Found the cx was pushing the start button only once, not starting the cycle. Went over proper procedure of starting the washer with the cx and unit is now working as designed. Job is complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Alexandria, VA 22314
Lloyd B.
Job Details: 08/23/2023
Cx complained about flame performance. Inspected the unit and found that the cx is use to NAT gas and not propane. The flames are as designed. Cx instruct. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chambersburg, PA 17201
Drew B.
Job Details: 08/23/2023
"cx complaint that unit is making noise when spinning i found the chrimping noise to be coming from the gearcase, i raised legs and tested same i tightendd t27 torx bolt backing out same free of anythiung under washplate and rotor .. will need the following parts nd all in call tio reschd with 2 count GC.. for job; ordrng 1 W11449841 (gearcase) and 1 2count (2 count GC) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near East York, PA 17402
Bernard M.
Job Details: 08/23/2023
"Cx complaint unit doesn't cool. Inspected and found unit at room temp inside. Accessed the evap and found no frost pattern with fan running. Accessed the compressor and it wasn't running. While checking for voltage at inverter box, the connection had arched and shut the unit down. Ordering harness and inverter box, once available, contact cx to reschedule; ordrng 1 W11454744 (harness) and 1 W11461099 (inverter box)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Hyattsville, MD 20785
Shane B.
Job Details: 08/23/2023
cx complaint is the unit leaking gas. cx said they could smell gas all the time. they called gas company and they had her turn off the gas and unplug unit. when i arrived unit was off and unplugged. pulled unit out and turned gas back on. as soon as gas was turned on i could hear a hissing from rear of unit. found the meter going off at the gas tube going form reg to manifold. it has a pinhole leak. i called techline to document. ordering gas tube. schedule when part is available.; ordrng 1 W11628651 (Tube 3/8' Manifold To Reg)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Glenarden, MD 20706
Shane B.
Job Details: 08/23/2023
installed control board and started a self clean cycle. elements started heating right away. unit is working as designed. cx is going to let clean cycle run and call whirlpool if unit isnt clean enough when cycle is done. i explained it is working as designed. changing any parts wont chagne how that cycle runs.
We serviced a
WHIRLPOOL DRYER
Model WGD8620HC3
Near Annapolis, MD 21403
Israel R.
Job Details: 08/23/2023
"Customer complaint unit is not drying or damp cloth at the end. I tested the unit and the unit is heating for me all the time. Ignitor is glowing clicks gas comes out ignites heat. Unit is heating on all cycles. I notice everytime i started the unit the motor would hum and then click and start. I tried this a few times and there is something going on gwith the motor is humming and sounds like the blower fan maybe spinning on the nut. She has another dryer downstairs and when we started it the motor does not hums like the one upstairs same model and year. ORdering Motor, Blower and harness.; ordrng 1 WPW10298258 (harns-wire) and 1 WP697772 (blower wheel) and 1 W11364931 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Robert L.
Job Details: 08/23/2023
"upon arrival cx stated noise had stopped few days ago, cx had video sounded like condensor fan ramping up and down, test 3 fan quiet, test4 condensor and fan came on quietly, cx didnt want to me to take out unit since it seemed fine, temps 38 RC,1 FC and icecream solid and making ice, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Falls Church, VA 22046
Simon
Job Details: 08/23/2023
CX complaints water despensor not despensing water and replaced inlet valve tested unit water despensing .unit have temprature issues thermistor was read open replaced thermistor CX will wait to 24 hours to see if the temprature chenges .SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI95X15HZ00
Near Herndon, VA 20171
Demonte S.
Job Details: 08/23/2023
Inspected the unit. Found that the cx is saying that the Ice Maker isn't Making Ice. Noticed that the Water Reservoir isn't filling with Water once the valve activated. I then installed a new Water Valve. Tested the unit. No leaks. Water Reservoir is now filling with Water & the Water is cycling through the Grid. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Poquoson, VA 23693
Lucas R.
Job Details: 08/23/2023
"cx complaint no operation, not draining, checked unit DOA, drain pump and shifter open from control, found open bw wire to pump amd shifter, added spade connector, control lit up, remaining water drained out, ordering harness to complete. expart; ordrng 1 W11545744 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Brunswick, MD 21716
Ricky E.
Job Details: 08/23/2023
4-3 7-1 5-2 ... customer stated that the unit wasnt washing dishes. verified issue and fnd errors for a faulty wash motor and heating circuit fault... need parts...; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Beltsville, MD 20705
Leon
Job Details: 08/23/2023
cx complaint FC not cooling properly. confirmed complaint cx had FC packed with food covering vents. removed items and melted ice from evaporator. checked resistance on bi-metal it read good from inside but not at control board. informed cx they will need a new one. collected service call
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Finksburg, MD 21048
Brian R.
Job Details: 08/23/2023
cx complaint is unit made ice good and fast now ice is slow to be made but makes ice. checked unit and cubes. cubes are good size and normal an pressue out with wateer good as well and temps in range. will order new ice maker and when part is in office will schedule.; ordrng 1 W11629269 (Ice Maker)
We serviced a
JENNAIR MICROWAVE
Model KEHC379JSS4
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 08/23/2023
"Cx complains that after the sefl clean the oven stopped heating, inpected unit, the thermotat is bad, also the cooling fan makes a horrible sound and door hinge is bad, unit need parts, CX DOES NOT WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WP9760575 (hinge-door) and 1 WP9760576 (hinge-door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Washington, DC 20008
Sherwood
Job Details: 08/23/2023
cx complaint gasket coming off. arrived found gasket defective and not making complete seal. installed new gasket used blow dryer to strighten out gasket and now its making a complete seal. repair complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Alexandria, VA 22307
Tanner B.
Job Details: 08/23/2023
"UI unresponsive, no errors. completed diag and recalibration. still no response. needs ui.. cx paid svc call only . getting new unit"
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Falls Church, VA 22043
Simon
Job Details: 08/23/2023
CX complaints microwave still not heating .Inspected unit and found that microwave not heating at all .replaced MAGNETRON .tested unit unit works as designed.SZ
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chantilly, VA 20152
Demonte S.
Job Details: 08/23/2023
Inspected the unit. Found that the cx is saying that the Washer isn't starting a cycle. Checked the capacitor to the unit. Capacitor showing signs of it leaking. I then ran a Service Diagnostics Test on the unit. Cold Water Valve will not Dispense Water at a good flow. Water is trickling into the Drum. Unit will need Water Inlet Valve Assembly. ; ordrng 1 W11513255 (Whirlpool Washer Water Inlet Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Alexandria, VA 22314
Lloyd B.
Job Details: 08/23/2023
Cx complained the unit made noise. Inspected the unit and found there was cardboard under the unit htat was rubbing against the cabinet. Put insulation between the 2 and tested and there is no longer noise. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Smithfield, VA 23430
Justin W.
Job Details: 08/23/2023
cx complaint unit not heating. checked unit unit to find error codes f4e2. checked to find thermostat open. control not sending voltage to heater. ordering heater as precaution. advised cx to let water run hot prior to starting unit and if that did not address cleaning issue to call and notify office prior to our return. cx agreed; ordrng 1 W11537778 (heater) and 1 W11573758 (thermostat) and 1 W11506011 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rockville, MD 20850
Brian F.
Job Details: 08/23/2023
"Cx states unit not cooling, tested and confirmed. Defrost thermistor measuring open. Cleared ice from evap, installed defrost heater and thermistor from van stock. Tested, unit is now working properly.; ordrng 1 WPW10384183 (thermistor VS), used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lanham, MD 20706
Leon
Job Details: 08/23/2023
"replaced control board on washer, tested unit and it is now good to go"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Arlington, VA 22205
Simon
Job Details: 08/23/2023
CX complaints the washer not powering on.Inspected unit and replaced the console tested unit .unit works as designed.SZ
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Richmond, VA 23234
Joseph D.
Job Details: 08/23/2023
Unit with off balance load errors unit will need suspension to replace faulty component; ordrng 1 W11130359 (Suspension)
We serviced a
MAYTAG WASHER
Model Mvwc565fw3
Near Alexandria, VA 22314
Tanner B.
Job Details: 08/23/2023
Installed new control and tested unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Washington, DC 20009
Samuel R.
Job Details: 08/23/2023
cx complaint unit is not lighting.inspected unti and found light switch to have fasiled.tried replacimng light swith and but found wire coming out the wrong spot in the liner.causing new switch to not go in.per techline deemed unrepairbale
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Lanham, MD 20706
Leon
Job Details: 08/23/2023
"cx complaint microwave not heating. confirmed issue tested diode it read good, noticed that it was very loud ohmed out magnatron it was no good. reviewed pricing with cx she decided to go for a new microwave. collected service call"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fredericksburg, VA 22406
Eric F.
Job Details: 08/23/2023
"Checked unit, no issues. Based on cx description she is having load balancing issues. Advised her on wash procedures, instructed her to photograph load and call back if she's having further issues. Charged 120 diagnostic."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Frederick, MD 21702
Justin S.
Job Details: 08/23/2023
CX complaint not making ice - refrigerator - cooling properly. Replaced dual water valve. Tested ice maker and water dispensing. Ice maker is filling and water is dispensing at door good. Ice maker bailer is rotating/harvestiong. Unit is now working properly. CX also had complaint about a slight rattling coming from freezer compartment. Rattling was coming from EVAP fan cover vibrating against sheet metal back plate. Used sealer(212643) to dampen vidration.; used 1 212643 (SEALER) from stock
We serviced a
MAYTAG DRYER
Model MLE22PRAYW2
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 08/23/2023
"Cx complains that the door is not closing, inspected unit, the catch is broken, repalced latch kit, unit tested ok"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/23/2023
"cx complaint no cool, checked unit, come to find defective harness reading open, also come to find defective start device. replaced fan motor, harness and start device to complete repair. advised cx to wait 24 hours to allow unit to cool."
We serviced a
MAYTAG REFRIGERATOR
Model MTF2142MES00
Near York, PA 17401
Bernard M.
Job Details: 08/23/2023
"Cx complaint unit doesn't cool. Inspected and found the fan not running in FC. No blockage in the air ducts. Removed evap cover and found good frost pattern and temps are good. Ordering fan motor, once approved contact cx to reschedule; ordrng 1 WP2315539 (fan motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Richmond, VA 23234
Joseph D.
Job Details: 08/23/2023
"Unit with failed switches with arcing inside and two open coils, one reporting hot surface at all times. Ordering parts ; ordrng 1 W10823727 (Element) and 1 W11171119 (Element 2) and 1 W10823729 (Lf element) and 1 W10857622 (Switch) and 1 W10911303 (Switch) and 1 W10854249 (Knob)"
We serviced a
KITCHENAID OVEN
Model KFGC506JSS01
Near Alexandria, VA 22301
Lloyd B.
Job Details: 08/23/2023
"Cx complained the unit did not reach temp. Inspected the unit and found that there are no oven lights and when preheating, the unit stops with an error code. In diagnostics, the error code was for cooling fan speed and the fan did not come on. At the control, the entire p5 connector was disconnected. Plugged it back in and the lights came on, tested and it heated to temp with no errrors. Job complete"
We serviced a
KITCHENAID FREEZER
Model KRSC703HPS01
Near Alexandria, VA 22302
Lloyd B.
Job Details: 08/23/2023
Cx complained of no ice. Inspected the unit and found that the wires on the bottom of the door harness are broken. Unit needs new door. Cx has an extended warranty he is going to call; ordrng 1 W11465903 (door)
We serviced a
JENN-AIR COOKTOP
Model JGD3536WS00
Near Bethesda, MD 20817
Shawn D.
Job Details: 08/23/2023
cx complaint right burner not igniting gas comes in said spark is not as string as it used to be. inspected unit and tested burner to find it barley sparking. removed burner head and cleaned up head and igniter reinstalled and now is working good. gave cx quote for new bunrer head incase stops working again. collected for service fee cx wants to see how butner does the next couple days.; ordrng 1 74007734 (burner head rf 74.85)
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near Silver Spring, MD 20901
Brian F.
Job Details: 08/23/2023
"Cx states unit not drying clothes fully. Entered diagnostic mode found saved F1E1, one tech sheet says that's a motor or heater failure, the other says its a main control fault. Heater is heating, measured 9.6 ohms, motor windings in spec. Ordering main control, motor, and exhaust thermistor.; ordrng 1 WP8577274 (thermistor) and 1 W11591402 (control) and 1 279827 (motor!dryer)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Colonial Heights, VA 23834
John P.
Job Details: 08/23/2023
"CX complaint unit not working checked unit found door switch not passing current through replaced door switch and screws tested working as designed ; ordrng 1 WPW10569603 (Switch JP/VS) and 2 279393 (Screw JP/VS)s, used 1 WPW10569603 (Switch JP/VS), and 2 279393 (SCREW JP/VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRQC506MPS00
Near Washington, DC 20008
Sherwood
Job Details: 08/23/2023
cx complaint IM not working. arrived and did confirm IM not working. cycled IM it rotated and filled with water but cx states it doesnt drop the ice. i checked fc temps and they are good. ordering IM; ordrng 1 W11455232 (ice maker)
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW
Near Washington, DC 20037
Samuel R.
Job Details: 08/23/2023
cx complaint unit is not heating and taking long to dry.found lower lint tray with lint and lint filter put on wrong.ran service test and no error codes.reset control and tested unit.found unit to be heating and pulling moisture from towel i tested.unit is working properly.advised cx if we need to take unit down it will be anextra 90 plus tax if unit acts up again.
We serviced a
WHIRLPOOL DRYER
Model WET3300SQ1
Near Washington, DC 20001
Samuel R.
Job Details: 08/23/2023
cx complaint unit is niot heating.inspected uit and found unit getting 240v.also found unit getting good airflow.checked element and element is good.checked therminal fue and therminal fuse wasd OL.gave cx a qoute and cx will call if they go with repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Alexandria, VA 22314
Tanner B.
Job Details: 08/23/2023
Installed new icemaker / bin. found unit not filling w/ correct amount of water.. filter housing failed.. unit needs housing ..; ordrng 1 W11162042 (housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gaithersburg, MD 20877
Brian F.
Job Details: 08/23/2023
"Installed control board, ran test 56 got E0, ran test 19 to thaw fill tube then ran test 45 to fill IM. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFG00
Near Alexandria, VA 22301
Tanner B.
Job Details: 08/23/2023
"Found unit running w/ compressor on.. not room temp but not cold enough.. pierced filter and found freon in unit but low.. verified compressor not too hot and its pushing air .. installed new access ports ( uv drier ) and pressurized to check work / for pressure drop.. vac unit down to 30in vac. refilled and pressures holding, unit begining too cool . allow 24hrs too cool. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Fulton, MD 20759
Robert L.
Job Details: 08/23/2023
"installed new damper, sealed damper housing, confirmed 12.6vdc to mullion, old mullion 50 ohms out of range, replaced mullion, and set t34 to 02 for 100%on, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Hanover, PA 17331
Sal R.
Job Details: 08/23/2023
CX complain t is that the FC icemaker is leaking. I am ordering 1 icemaker(W11578780) and 1 valve (W11482025) due to ice build up in feed tube. I have set a return date for 8/30; ordrng 1 W11578780 (icemaker) and 1 W11482025 (inlet)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Annandale, VA 22003
Tanner B.
Job Details: 08/23/2023
"Found strike failed, unable to start cycle. Replaced strike and tested unit . JOB COMPLETE.; ordrng 1 W11457841 (stike VS/BT), used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Sparks Glencoe, MD 21152
Neil H.
Job Details: 08/23/2023
REPLACED THE TEMP SENSOR TESTED UNIT TEMP ACCURATE TO METER TEMP AND DISPLAY NO CALB. NEEDED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW03
Near Germantown, MD 20874
Ricardo S.
Job Details: 08/23/2023
"Replaced part, reet power, air flow ck ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clarksburg, MD 20871
Brian F.
Job Details: 08/23/2023
"Installed sump assembly and sensor, ran service test cycle, wash motor turned on, completed cycle with no errors, heater working, filled empty rinse aid dispenser. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Arlington, VA 22201
Lloyd B.
Job Details: 08/23/2023
Cx complained of not being able to dispense water due to a leak or something. Installed new filter housing and tested and there are no leaks and the unit dispenses as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Centreville, VA 20120
Demonte S.
Job Details: 08/23/2023
Installed the Damper Control. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Charles Town, WV 25414
Ken M.
Job Details: 08/23/2023
"Customer complaint is that the unit is not cooling and the freezer door binds on the right door. Customer stated that other service companies had been here before stating that the issue was with the compressor. Unit found unplugged. Unit plugged in and confirmed that the compressor turned on and continued to run, as did the fans. Inspection of the evaporator found that the unit is forming a frost pattern. Unit has the heater with the connector issues. Heater and harness replaced with updated part. Customer had no ice in which to do an ice water test on the thermistor, so thermistor replaced to be on the safe side. Unit is working properly. Heat applied to the freezer gasket to try to reform it. Gasket continues to drag. Ordering gasket. Old parts left with customer.; ordrng 1 WPW10136734 (gasket-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Charlottesville, VA 22903
Kyle A.
Job Details: 08/23/2023
Units door is malformed causing gasket to not stay seated. Ordering door and gasket.; ordrng 1 W11229610 (Black gaskey) and 1 LW10668875 (Black door)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Highland, MD 20777
Robert L.
Job Details: 08/23/2023
"cx complaint not heating, cx had vent blockage, cx getting vents cleaned, found blown TCO, replaced TCO from pre-id, tested all ops ok, left unit out per cx request"
We serviced a
KITCHENAID REFRIGERATOR
Model KTRC19KKSS01
Near Baltimore, MD 21223
Emmanuel R.
Job Details: 08/23/2023
"Cs unit is not cooling in the rc, confirmed complaint.I found the vents to the rc frozen over and alot of frost in the fc. Also found drain clogged . The drain clogged so water over flowed making door not close properly causing the frost. Cleared drain and defrosted vents . Unit is now working properly. Advised to monitor unit and see if the frost returns.Collected $120 for svc call"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Newport News, VA
Chris B.
Job Details: 08/23/2023
cx c comp unit makes loud noises insp unit found blower wheel spinning freely on motor unit will need motor and blower wheel collected 90 sc 110 labor 15 ship 40.75 wheel 2.45 tax cx paid in full 258.20; ordrng 1 WP697772 (blower wheel) and 1 279787 (motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Germantown, MD 20874
Brian F.
Job Details: 08/23/2023
"Cx states unit giving F8E4 error. Unit was powered off when I arrived, found water in overflow pan, cleared water, powered on unit, entered diagnostic mode, found saved F8E4. Started cycle, water immediately started leaking from left, pulled unit, found water leaking from seam in tub. Cx told me not to order replacement tub (W11409866), they wanted to contact Costco first."