Service History 668 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Williamsburg, VA 23188

Orbie

Job Details: 02/27/2023

"cx complaint unit intermittenly not spinning water from clothes proficiently. no codes present. found no current issues at this time. advised cx to call lowes to come out to install rubber isolator feet for pedastal, also advised to get a shorter washer drain hose as hose is trapping water."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Ashburn, VA 20147

Ricky E.

Job Details: 02/27/2023

"customer stated that the unit wasnt making ice. verified issue ran icemaker test and the icemaker passed. ran im fan test, passed. bin switch passed. ran fill test and im didnt fill.. unit has water and power to the valve... need part...; ordrng 1 w11535162 (valve assy)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS06

Near Round Hill, VA 20141

Ricky E.

Job Details: 02/27/2023

"rear vent covers left on when the unit was installed. this is kept inplace to help when venting in, and must be removed when venting out... removed covers and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL RANGE

Model WOD97ES0ES02

Near Wilmington, DE 19803

Taylor F.

Job Details: 02/27/2023

"Cx complaint is unit not powering on after self clean. Tested inspected and verfied complaint. Found the thermal fuse had blown inline with the console. Jumped the fuse and tested unit to make sure all other functions were good. unit is working as designed other than blown fuse. Ordering fuse, cannot reschedule at this time.; ordrng 1 WPW10545291 (fuse-thrml)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Purcellville, VA 20132

Ricky E.

Job Details: 02/27/2023

"replaced elemnt with update, unit cks ok.."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS4

Near Williamsburg, VA 23185

Lucas R.

Job Details: 02/27/2023

"cx complaint unit not heating properly, door coming apart, checked unit found uneven flames on BR burner, filed burner head to allow proper airflow, also found stainless on door pealing due to adhesive failure, exposed sharp edges, and possible issue with glass falling out causing damage to cx or property, ran calibration cycle as well, temps 447 294 360 304 355, avg 352 degrees.; ordrng 1 W11178521 (nameplate) and 1 W11176456 (glass-door)"

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Vienna, VA 22180

Leon

Job Details: 02/27/2023

cx complaint was unit front left burner wouldnt start all the time confirmed complaint replaced the spark module and the switch harness then tested unit FLB worked great

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Waynesboro, PA 17268

Bernard M.

Job Details: 02/27/2023

"Replaced control and attempted to recalibrate and unit wouldn't agitate or spin. Attempted to run test and after fill and drain, unit would agitate counterclockwise and after it wouldn't go into spin. Ordering parts, once all are in contact cx to reschedule; ordrng 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter), rqstng P&A on 1 W10915701 (rotor)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model MMV6190FZ2

Near Washington, DC 20002

Shawn D.

Job Details: 02/27/2023

cx complaint unti trips breaker when you plug microwave in. inspected unit and confimed brekaer trips as soon as you plug unit in. found bracket to mountiung nut hitting black wire on filter board. removed bracket and plugged unit in and now is working. heated wet paper towel 2 times and is working good. collected for service fee unit is goood

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hanover, PA 17331

Drew B.

Job Details: 02/27/2023

cx complaint that unit is not coolign and when arrived cx was informing of the ice on the rear of the evap wall.. cx is reschd for the 2nd due to time restraints today.. in stock and return with parts for the 2nd..; schdld next appmnt for 3/2 THU !

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QVS05

Near Silver Spring, MD 20905

Roberto I.

Job Details: 02/27/2023

"Replaced part, it cycled and filled immediately."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hummelstown, PA 17036

Fred G.

Job Details: 02/27/2023

"cx complaint unit is not washing dishes. inspected unit and entered into diag and found f4e3, f7e1. cleared codes and ran auto test and found wash motor is not coming on. removed front door panel and found 8.3ohms from wash motor. I found 113.9vac to wash pump. unit needs sump to correct issue. i found sump assy (W11164469) is no longer available.; ordrng 1 W11164469 (sump assy)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Reston, VA 20191

Christian C.

Job Details: 02/27/2023

"Installed control, fill valve, and bin thermistor. Tested unit and water flow is now strong. Unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Harrisburg, PA 17109

Fred G.

Job Details: 02/27/2023

cx complaint unit turns on but wont move the drum. inspected unit and found thermal fuse was open. checked vant and found vent is clean and is being dumped in a vent bucket. also found element is good and is not grounding itself. called TL (SR7735827250) was told to test the thermistor and found it to be out of range. test 14.27kohms. found exhaust hose is vented inside with a bucket. it is to close to unit. and unit is getting to hot. advised cx to get vent farther away from unit and see if fuse still fails. once parts are approved please call cx and set up a return visit; ordrng 1 WP3392519 (thermal fuse (FG VS)) and 1 W10909685 (fuse-thrml) and 1 WP8577274 (thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 02/27/2023

Customers complaint is unit freezing items in the fresh food section. Found the damper motor is not functioning. Installed new damper from truck stock. All check ok.; used 1 W11317276 (damper motor VS/PF) from stock

We serviced a

JENNAIR RANGE

Model JGS8850BDS

Near Washington, DC 20001

Shawn D.

Job Details: 02/27/2023

cx complaint oven is not heating correctly. inspected unit then tested oven and found bake no working broil works. tested igniter and i only have 10v. traced wires and dont see any breaks and with meter ohms good. both sides of gas valve test the same control is the issue. gave cx quote for control and igniter and infoimrmwed her this is a back ordered part and could be a while so told cx to reach out to jennair to see if they are still making the part. collected for service fee and cx will be calling us back once she gets answer from jennair; ordrng 1 WP8507P22860 (control 256.44) and 1 74007498 (igniter 45.68)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near West Springfield, VA 22152

David J.

Job Details: 02/27/2023

"Cx complaint water is not dispensing. Arrived today and inspected found water dispenser is very slow. Attempted to try and remove filter and still flowed slow. Removed old filter head and replaced. While in there I replaced the dual valve. Turned water back on and still had slow water production, found the water valve behind unit is an old t valve. Attempted to open and close multiple times and had Cx try and dispense water at the same time. Found when moving back and forth the unit dispensed proper water flow. Unit is working as intended. Cx needs to have plumber come and replace old water valve. Unit is working as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Norfolk, VA 23504

Justin W.

Job Details: 02/27/2023

cx complaint fc ice maker not working. confirmed complaint. checked unit to find fill tube freezing up. ohmed out heater to fill tube at 221 ohms. thawed fill tube. ordering fill tube to complete repair.; ordrng 1 W11598790 (fill tube heater for fc ice maker)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 02/27/2023

installe part checksok

We serviced a

WHIRLPOOL COOKTOP

Model WFE535S0LZ2

Near East Berlin, PA 17316

Bernard M.

Job Details: 02/27/2023

"Cx complaint moisture is getting under cooktop. Inspected and found the silicone that seals glass to metal frame is peeling off next to front right burner. This causes moisture to get in between glass and it fogs up. Ordering cooktop, once part is in contact cx to reschedule; ordrng 1 W11156895 (cooktop)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS06

Near Bethesda, MD 20817

Andrew H.

Job Details: 02/27/2023

Customer complaint is unit is making humming sound. I replaced fan motor and blade. I cleaned interior of freezer cabinet for customer. I tested unit Union sound working

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 02/27/2023

"cx complaint unit making metal on metal like sound, checked unit, no faults stored, ran auto test cycle. verified noise. checked motor, motor is good, come to find small amount of oil leaking from bearings. also side to side play in gearcase shaft. advised cx to try smaller loads until return visit.; ordrng 1 W11454372 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W10919191 (washplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Alexandria, VA 22304

David J.

Job Details: 02/27/2023

Cx complaint water dripping from fill tube and creating ice on fan. After previous tech he had stated unit needed fill tube and extension. Arrived today and inspected unit. Found ice maker turned off. Removed ice maker and replaced fill tube and added extension. Tested dispenser for Cx and found it working properly. Removed filter and dispenser worked as it should as well. Valve sounded healthy and dispenser assembly was not needed. Explained to Cx to record video of issue re occurs. Unit is now working as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near New Oxford, PA 17350

Drew B.

Job Details: 02/27/2023

"cx complaint that unit is not cooling like previous repair attempt notes and instruction called aTL when arrived spke to butch, was advised to check average temps in rc and fc section and in rc section its around 63 degrees, fc section is around 25 degrees. when in test 40 and checked the psi on high and low the unit had intitially when running -20 in vac and 75 on hight once put into home position it equalized quickly to arounf 35 or so. per techline no restriction a leak prob in evap area. ordering the evap and ordering 3 call count.. per tl; ordrng 1 W11291123 (evap) and 1 sstech (ss tech) and 1 3countcall (3 call count) and 1 W11109499 (drier) and 1 bellateardown (bella teardown)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Alexandria, VA 22305

Lloyd B.

Job Details: 02/27/2023

Duplicate ticket

We serviced a

WHIRLPOOL DRYER

Model CSP2940HQ1

Near Ashburn, VA 20147

Ricky E.

Job Details: 02/27/2023

"customer stated that the unit wasngt drying good, and takes a very long time to dry... this is a 240 unit, and not a 208 unit, so dry times are longer. the unit shows 210 from l1 to l2 and 120 from l1/l2 to N... also the unit shares vents, 2 into 1... the units coin op drawer has a bad key... need parts...; ordrng 1 W11208380 (lock)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Denver, PA 17517

Justin L.

Job Details: 02/27/2023

Cx complaint unit has gap in gasket. Was able to access unit and found it leaning. Raised right side leg to level and heated gasket to seat. Unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Harrisburg, PA 17110

Fred G.

Job Details: 02/27/2023

"cx complaint unit is not agitating and spinning, also unit is making a clicking noise. inspected unit and entered diag and found f7e5, f0e2. cleared codes and ran auto test and found when unit should be agitating it was doing nothing. removed console and test J2 1/2 and only found 1454khoms. unit needs actuator and I found unit makes belt noise while spinning. unit needs actuator, clutch and belt to correct issue. qouted cx for repair and cx accepted. replace parts used belt and clutch from van stock and tested unit. unit now checks good.; ordrng 1 W10721967 (drive pulley (FG VS)) and 1 W11239857 (belt (FG VS)), used 1 w10721967 (drive pulley), and 1 W11239857 (belt) from stock"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Ephrata, PA 17522

Justin L.

Job Details: 02/27/2023

As per previous visit was able to access unit and replace part. tested unit and unit now checks good no further work needed

We serviced a

KITCHENAID COOKTOP

Model KCES550HSS00

Near Ashburn, VA 20147

Ricky E.

Job Details: 02/27/2023

"customer stated that the front left element was cycling very quickly, and would not heat correctly when trying to cook... verified issue, fnd faulty switch and element; ordrng 1 W10857622 (switch-inf) and 1 w11517959 (element, lf)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Woodbridge, VA 22191

Demonte S.

Job Details: 02/27/2023

Inspected the unit. Found that the cx is saying that the Cooktop is cracked . Checked cooktop. Cooktop has a crack . But noticed Cx has live roach's. Cx will need to get an exterminator. Exterminator will need to come a couple of times to service house full of roaches. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Washington, DC 20016

Samuel R.

Job Details: 02/27/2023

replaced door hinges and unit is still binding.called techline and advised that was normal and to order bent guise real sr7735831326; ordrng 1 WPW10306546 (base rail right) and 1 WPW10306546 (base rail left)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Aylett, VA 23009

Thomas B.

Job Details: 02/27/2023

Cx complaint unit is not working properly inspected unit removed and replaced the lid latch tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elizabethtown, PA 17022

Sal R.

Job Details: 02/27/2023

"CX complina is that the untiu is not making ice. I found ice in the bin and ice in mold. I found that due to ice build in the bin , the bin is fragmrented. I am ordering 1ice bin. return date set for 3/3/23; ordrng 1 W10850492 (icebin 5 @ tribs)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dumfries, VA 22026

Demonte S.

Job Details: 02/27/2023

Inspected the unit. Found that the cx is saying that the Dishwasher Door will not stay closed. Checked the Door Strike to the unit. Found Strike is split. Installed Striker. Noticed that the Door / Unit is leaning forward. Leveled the unit. Tested the Door. Unit is working as Designed.

We serviced a

KITCHENAID RANGE

Model KSEB900ESS6

Near Germantown, MD 20874

Julian H.

Job Details: 02/27/2023

CX states that glass was broken replaced with preid COLLECTED PART PRICE FROM APP also noticed as i was changing glass vent deformed Cx states she was able to use it for couple of times b4 this happened can cause air not to deflect & create issues with electronics need part; ordrng 1 W11251351 (trim-vent)

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Milford Mill, MD 21244

Shane M.

Job Details: 02/27/2023

installed tco kit w element. unit working properly.

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Dover, PA 17315

Bernard M.

Job Details: 02/27/2023

Cx complaint the unit doesn't shut off on its own and has started on its own. Ran cycle and found the timer doesn't rotate while running to shut unit off. Cx stated while unit was in off position it had started a cycle on its own and cx had to turn knob to off shut down. Contacted Safety to report unit would need new timer and the concerns the cx has. Safety documented and was covering diag only. Gave cx quote for timer repair of $291.57 and she'll contact cx care about possible repair or she'll purchase new unit; snapped 3 QuickPics

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Lancaster, PA 17602

Justin L.

Job Details: 02/27/2023

Cx complaint unit not working. Cx thought they had extended warranty but couldnt find it. Informed of out of warranty costs and cx canceled at the door. No further work needed

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Norfolk, VA 23513

Justin W.

Job Details: 02/27/2023

"cx complaint unit noisy. confirmed noise during agitation not spin. checked to find cam nut came off. replaced cam and called techline spoke to Kirt. when using first cam from v/s found no nut in unopened box. used 2nd cam. replaced cam and tested unit working as designed reordering cam to replenish v/s; ordrng 2 W10721967 (CAM JW VS)s, used 2 w10721967 (cam jw vs) from stock"

We serviced a

MAYTAG DRYER

Model medx655dw1

Near Strasburg, PA 17579

Justin L.

Job Details: 02/27/2023

Cx complaint unit not heating. Was able to access unit and found 243.2 VAC incoming and continuity in door switch. Removed cover and found 9.3 Ohms at element and tco had continuity but thermal fuse was reading open. Replaced with pre-id and tested unit now checks good. Found airflow isnt as good as first visit informed cx to clean vents no further work needed

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Mount Joy, PA 17552

Sal R.

Job Details: 02/27/2023

"CX complaint is that the friont right burnner is not opperating. I found all other burners to be opperational > CX is using propper pots for induction cooktop. I am ordering 1 ER burner/ hotplate(WPW10410578). I will use MOD on return visit if needed. Once the parts are avalible, please have soemone form the office call to set a return visit.; ordrng 1 WPW10410578 (Hotplate) and 1 W10886867 (mod)"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Frederick, MD 21703

Ricardo S.

Job Details: 02/27/2023

"the client complains about a clicking noise when she turn on the blower fan, inspected unit, the the flame on the front burners are too low, so i made an adjustment on the flame .. unit tested and wotks fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near York, PA 17404

Bernard M.

Job Details: 02/27/2023

Atempted to replace parts and found the control was shipped to cx instead if the thermostat. Re-ordering thermostat and will use control on return. Once part are in contact cx to reschedule; ordrng 1 W11577966 (thermostat)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bethesda, MD 20817

Andrew H.

Job Details: 02/27/2023

Customer complaint is the unit's not cooling well due to a RC evaporator leak. I found Lincoln RC evaporator and mastic tape fitting. I then replaced the dryer coupler and RC evaporator I pulled unit into a 30 inch vacuum and filled to 5.5 oz. Units not working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near North Potomac, MD 20878

Julian H.

Job Details: 02/27/2023

CX complaint about unit leaking no errors on the memory inspected closure found that seal wasnt as strong on top left corner did a paper test leveled unit slightly off & replaced seal from preid tested no leaks found if calls back we mayneed to replace hinges as well left them on system just in case; ordrng 1 W11573703 (hinge lh) and 1 W11573702 (hinge rh)

We serviced a

WHIRLPOOL ICE MAKER

Model WRX735SDHZ08

Near Stafford, VA 22554

Tanner B.

Job Details: 02/27/2023

"CX Concern the unit not making ice , found loose connection on Icemaker harness/ connector . reseated and tested unit .. Unit now harvesting and filling . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Bumpass, VA 23024

Kyle A.

Job Details: 02/27/2023

Cx complaint of unit not making ice. Did confirm and found 3 way not activating for bottom icemaker.; ordrng 1 W11579561 (3way valve)

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near Stafford, VA 22554

Tanner B.

Job Details: 02/27/2023

"CX Concern the unit not spinning clothes out well / too wet at the end.. found only a f5e1 error in diag. cleared error and ran diag cycle. unit working as designed, cx within 30days . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/27/2023

"while going to replace harness noticed connections are not the same, ordering heater with correct connections to complete repair.; ordrng 1 WP2323198 (defrost heater)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, VA 22026

Demonte S.

Job Details: 02/27/2023

Oven will not pull out. Removed all mounting screws. The cx and my self tried to pull on the unit. Unit is stuck / wedged. Cx will need to have builder / handyman remove the unit before we can install the parts.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Ashland, VA 23005

Thomas B.

Job Details: 02/27/2023

Cx complaint unit is not working properly inspected unit found user interface is resetting randomly unit works however resets ordering the user interface assy ; ordrng 1 W11600370 (User interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSRK25FVSS02

Near Fairfax, VA 22033

Jason A.

Job Details: 02/27/2023

CX cpmplaints the light was off and on RC DOOR SWITCH replaced tested SZ JJ

We serviced a

WHIRLPOOL COOKTOP

Model KCGS356ESS00

Near Hampden Township, PA 17050

Andrew S.

Job Details: 02/27/2023

Cx complaint is that the unit is shutting off in between the simmer and and higher setting in the center burner. Upon arrival I found that the gas continues to flow but the burner head will not keep the falme ignited through the transition point. I am ordering the burner head. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10811599 (Burner Head)

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near West Springfield, VA 22152

Jason A.

Job Details: 02/27/2023

CX complaint RANGE not heating to tempt/control not working. Found multiple F6E0 UI lost coms. See Sdpics.replaced a console .Tested all cook top elemts heat. Cleared error code tested oven heat element. Set date and time. Check no error codes > SZ ? JJ

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Harrisburg, PA 17101

Fred G.

Job Details: 02/27/2023

cx complaint door is not closing correct. inspected unit and found door hinge failed and now door hangs down and rubs against bottom of front panel. unit needs inner door to correct issue. once inner door arrives please reach out ot cx and set up a return visit.; ordrng 1 W11465962 (inner door)

We serviced a

WHIRLPOOL DISHWASHER

Model GU2700XTSB1

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/27/2023

replaced both parts tested unti workd as designed

We serviced a

KITCHENAID OVEN

Model Kdrs483vss00

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/27/2023

started to install parts and found door switch is bad too it takes full deprssion of switch to work the other side isnt like this will need door switch. thies is something wierd going on with gas presure too he will get thsat checked at house hook up but may need gas vavle main differnce in parts is 104.88; ordrng 1 W11029221 (door switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20910

Roberto I.

Job Details: 02/27/2023

"CX complaint no ice.Tested icemaker, found it noisy and the arm moving up and down and hitting the housing. Replaced icemeker, ran a test, it worked fine but didn't fill, just humming noise from the valve. Water supply ok. Replaced inlet valve, icemaker cycled and filled ok"

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Willow Street, PA 17584

Sal R.

Job Details: 02/27/2023

"With the help of a 2wnd tech, I was ablr to access and replace the himgh limit fuse. I then found that the cooling fans and the Oven lights are not coming on. I inspected and found all connections at the control board to be secured. I inspoected the harness and found non pinched ot cut wires. I am re ordering 1 control baord (WPW10721210). I have set a return date for 3/6/23; ordrng 1 WPW10721210 (control 2 @ tribs)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV

Near Alexandria, VA 22314

Lloyd B.

Job Details: 02/27/2023

"Cx complained of a slow dispense. Inspected the unit and found that with the filer out, the pressure increased. Installed new filter housing and tested and the unit now dispenses as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW2

Near Millersville, PA 17551

Sal R.

Job Details: 02/27/2023

I was able to help JL in replacement of the tub and geasrcase. JL is reordering 1 basket due to wrong part # being sent .; saved tckt

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW9630DDB

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 02/27/2023

spoke with cx at the door. he said they decided to replace the unit instead of fixing it. declined to have me diagnose unit.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 02/27/2023

Customers complaint is squealing noise during spin cycle sometimes. They said it doesnt happen everytime. Tested unit and did not hear the noise. Ordering slider and clutch.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Dunkirk, MD 20754

Shane B.

Job Details: 02/27/2023

"cx complaint is the unit not starting just flashing the sensing light. found no codes saved. asked cx to start a cycle. she pressed power and did nothing else. she thought she had to wait for lights to display before pressing start. i told her no, once unit is powered on hold start until lights display then release start. cx now understands and unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Conway, SC 29526

Jason T.

Job Details: 02/27/2023

"Cx complaint, unit power cycles on-off...PF on the display, tested all circuits, found Led driver board cicuit causing the power cycle. During ice box fan test, fan motor not running properly. Found per Technical Service Pointer # W11460554 LED Module Replacement S-Code : S191AQ. Ordering all parts to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W10804160 (cntrl-elec) and 12 W11601311 (LED-MODULE)s and 1 W10846539 (evaporator fan blade)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, MD 20707

Andrew H.

Job Details: 02/27/2023

Customer complaint is the unit is not making ice. Inspected unit and found ice maker switches in the off position. I turn ice maker switch on and cycled ice maker. Ice maker cycled and filled with water. Unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Parkville, MD 21234

Eric W.

Job Details: 02/27/2023

cx complant ofunit leaking water inspected unit found the outer tub cracked next to drain pump unit will need new drain pump and outer tub; ordrng 1 W11219115 (outer tub) and 1 W11399437 (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Partlow, VA 22534

Thomas B.

Job Details: 02/27/2023

Cx complaint unit is not working properly inspected unit removed and replaced the chute and accessories tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Stafford, VA 22554

Tanner B.

Job Details: 02/27/2023

"CX Concern the leds out in unit, ice and water not working and the pantry ui is out .. found pantry harness outside torn but the wires were okay, i wrapped in electrical tape . found pantry ui out cauing issues , and led under IM is out .. cx paid svc call, calling wpl to see if they will cover repair.. parts are in ticket to be paid for and ordered; ordrng 1 WPW10769076 (pantry ui) and 1 W11462342 (led)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ellicott City, MD 21043

Robert L.

Job Details: 02/27/2023

"cx complaint stuck sensing, found f8e1, f7e7, f5e3, lock tested ok, basket spins without issue, found no hot water entering unit, cx recently changed hot water heater , the pressure drop caused line check valve to lock out, followed instructions on hose but it would not reset, instructed can be used on tpa cold, put recommended replacing hoses to eliminate check vlaves, recalibrated and tested all ops ok, collected $120 amex"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 02/27/2023

CX concern the unit not working .. unit runs for 15secs and then stops and displays error f1e5 ..the top waveguide cover was burnt as well.. found oil from pop corn caused damage to cover.. i checked for mag antenna in waveguide.. unit needs mag and inverter to correct issue ..; ordrng 1 W11346197 (mag) and 1 W10217711 (inverter) and 1 W10915651 (waveguide cover) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Falls Church, VA 22044

Lloyd B.

Job Details: 02/27/2023

Cx complained the unit would not operate correctly. Installed new control and tested and it now passed each test in diagnostics. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Little River, SC 29566

Jason T.

Job Details: 02/27/2023

"Cx complaint, not washing properly, installed motor capacitor, found drive motor slipping during manual test, also drain hose offset from the retainer casing. Installed parts from van stock to complete the repair, ran factory test to calibrate and verify unit operation...working as designed.; ordrng 1 W11283592 (motor-drve JT VS) and 1 WPW10280024 (drain hose retainer JT VS) and 1 LOOK (LOOK), used 1 W11283592 (DRIVE-MOTOR), and 1 WPW10280024 (RETAINER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Frederick, MD 21704

Ricardo S.

Job Details: 02/27/2023

"Cx complains that the unit still not making ice, inspected unt, test#56 E0 no error.. test# 57,58 and 59 ice maker complete cycle.. test#36 fac box works great. test#45 fill tube cks ok..m valve works fine. per tech line .. unit needs a new cntrl board.; ordrng 1 W11224256 (cntrl-elec)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/27/2023

"wpl safty team lasaunda ... customer stated tha sparks came from under the turntable plate. verified issue, fnd turn table ring melted and was sparking against the bottom of the unit... wpl to replace the unit due to unrepairable damage to the cavity"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Littlestown, PA 17340

Sal R.

Job Details: 02/27/2023

"CX compolinat is that the unit nis making a loud grinding sound suring the spin cycle. I found that splutch is gringing the teeth causing white splutch dust under the unit. I am ordering 1 splutch (W10721967), I have set a return date for 3/1/23; ordrng 1 W10721967 (splutch 50 @ tribs)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Manassas, VA 20112

Demonte S.

Job Details: 02/27/2023

Arrived at the cx house. Cx was in a meeting. Cx asked if I could wait 10 - 15 mins. Waited for the cx. Cx then came to the Door. Went over all the information with the cx for payment. Cx stated they are not paying anything because the builder said it was Covered. I advised that the cx talks with the builder. Cause Entitlements doesn't show Elw program.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 02/27/2023

CX complaint: filter stuck. Tested and verified complaint. I found filter housing was defective. I corrected the inner parts to get the door arm working again but housing is leaking. Ordering filter housing. Cannot reschedule due to Lowes.; ordrng 1 WPW10394053 (housing)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hampton, VA 23669

Carl A.

Job Details: 02/27/2023

"cx complaint of unit snagging clothes under wash plate,checked unit to to find no error codes at this time was unable to get washplate free but got item removed from under neathe,checked unit to find leaking oil from gear case ,break down as follws 1/w10902814 wash plate.1/W10752187,Washplate Screw,1/W11449841,Gearcase,1/W10734521,Clutch,service call break down as follows service call 120.00parts 403.81shipping 15.00labor 200.00sub total 738.81tax 24.23grand total 763.04deposit 120.00cx will call back if moving forward with repairs"

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0ES2

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 02/27/2023

"cx complaint is the right front buner not getting hot and the hot surface light being on constantly even when unit is cool. when i arrived cooktop was in use so hot surface light was on. RF burner does not get hot. i inspected and found element is damged, coil is borken. ordering new element. i replaced switch iwth preIDed part but hot surface light remained on. light may go out when other burner cools down. i asked cx to make sure unit is cool when we arrive to replace element. schedule when part is available.; ordrng 1 W11047722 (elmnt-surf)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/27/2023

"cx complaint not operating or won't start - has power - top load washer checked unit and found proper vac to unit with no error codes , found actuator unseated not allowing unit to not agitate , reseated and tested all major componets checked good and unit is running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Vienna, VA 22180

Lloyd B.

Job Details: 02/26/2023

Cx complained of a leak. Inspected the unit and could not duplicate the problem. Lifted the unit and ran diagnosetics and it filled and drained without leaking. Filled the unit in a bulky setting and it did not leak. Removed console and there was no water around the valve. Install and instruct. Job complete

We serviced a

JENNAIR MICROWAVE

Model JMC2430DP01

Near Alexandria, VA 22310

Lloyd B.

Job Details: 02/26/2023

"Went to install the parts, the cx has one but the control board did not arrive in time; ordrng 1 w11229663 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near McLean, VA 22101

Lloyd B.

Job Details: 02/26/2023

"Cx complained the door made use when opening and closing the door. Inspected the unit and found the notch that the hinge rests on, on the right side is gone so the hinge is rubbing on the frame. Unit needs new tub; ordrng 1 WPW10681507 (tub)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Arlington, VA 22206

Lloyd B.

Job Details: 02/26/2023

Cx complained the unit did not cycle. Inspected the unit and found that it would not lock. Installed new lock and tested and it now completes a cycle. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 02/26/2023

Cx complained the unit did not operate. Installed new user interface and console and the unit now works as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model JGD3536BW00

Near Arlington, VA 22207

Lloyd B.

Job Details: 02/26/2023

Cx complained of a knob that would not turn. Installed new manifold and all burner heads and tested and the unit now works as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Arlington, VA 22207

Lloyd B.

Job Details: 02/26/2023

"Cx complained the unit did not drain. Inspected the unit and found glass in the pump. Removed debris and tested and it fills, washes and drains, no leaks. Job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Pasadena, MD 21122

Israel R.

Job Details: 02/25/2023

Installed new track and tested. Unit is back to normal opoerations.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Laurel, MD 20723

Robert L.

Job Details: 02/25/2023

"isntalled new cover and disc, lubed all touching surfaces, unit stopped sqealing, cx happy with noise levels, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Arlington, VA 22207

Lloyd B.

Job Details: 02/25/2023

Cx complained of an error. Inspected the unit and found it did not drain. Removed drain filter and all the debris and tested and it now drains and does not leak. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Arlington, VA 22207

Lloyd B.

Job Details: 02/25/2023

"Cx complained the unit would not run a cycle. Installed new gearcase, stator, rotor, clutch, slider AND control and tested in diagnostifcs and the unit completed each step. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Longs, SC 29568

Jason T.

Job Details: 02/25/2023

"Cx complaint, no water from the dispenser, no ice production, found water inlet valve was off, turned water back on and verified water from the dispenser, also ran factory test to verify icemaker fill-harvest, tested ok. Advised cx on proper temperature settings for proper cooling-freezing, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Israel R.

Job Details: 02/25/2023

"Customer complaint unti is humming but is not all the time and quites down when he pushes back on the unit. I tested teh unti tested diffuser, comprewssor evap fan condenser fan and nothing i cannot hear any issues. the compressor is very hot maybe is starting to go but i can replicate the issue. I can hear it in a video that the cusotmer had but i can replicate it. I did find the dryer sticking out to far and rubbing on the back cover maybe it was vibrating onto the cover i adjusted and pushed up back and added some coushing around it. And the unit is still quite. Unit is good. I could not find any issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hanover, MD 21076

Israel R.

Job Details: 02/25/2023

Isntalled new valave and filter housing. Unit is back to normal operations.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Myrtle Beach, SC 29577

Jason T.

Job Details: 02/25/2023

"Installed left drawer rail assembly, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Arlington, VA 22204

David J.

Job Details: 02/25/2023

"Cx complaint unit does not drain properly. Arrived today and inspected unit. Pump sounded defective and weak. After last techs visit he had found unit did not ohm out correctly and needed to be replaced. Removed kick plate and replaced drain pump with new ran test cycle and unit now pumps water out correctly, no errors. Unit is now working as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fairfax, VA 22031

Lloyd B.

Job Details: 02/25/2023

Cx complained the unit had no lights. Installed new light and the unit now has lights. Job complete

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ4

Near Laurel, MD 20723

Robert L.

Job Details: 02/25/2023

"installed main control per previous, installed bulb and tested all ops ok, collected $110 labor visa"

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