We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bryans Road, MD 20616
Robert A.
Job Details:
02/27/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found that the compressor is not running. All lights and fans work fine. The unit is getting 122v from the wall. The UI display in the front works fine as well. I replaced the start device, the compressor runs a few seconds clicks and turns off. The unit needs a new compressor to resolve the issue. I quoted the cx for the repair and collected the service call. This model has a service pointer related to this issue that covers the parts and labor (S71162/ W11634348). I'm ordering the parts for the return visit.; ordrng 1 W11370574 (compressor 296.91) and 1 W11370574 (coupler 14.11) and 1 W11504431 (coupler 14.67) and 1 W11506619 (coupler 14.00)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Thurmont, MD 21788
Justin S.
Job Details:
02/27/2023
cx doesnt have receipt of perchase or closing documents at this time but says its within a year. if provided please send job as a shop job to me and i will preorder parts
We serviced a
KITCHENAID REFRIGERATOR
Model krff507hps04
Near Towson, MD 21286
Emmanuel R.
Job Details:
02/27/2023
"Cs right hand door is rusting at the dispenser, confirmed complaint. I found a dime side rust mark of the bottom left corner or the dispenser cubby. Also the fresh food drawer has the ink marks from the plastic film engraved and delaminated on the handle and it. Ordering door and drawer.; ordrng 1 W11518741 (RH door stainless.) and 1 W11094883 (front-pan) and 1 W10919809 (pan-crispr)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
02/27/2023
Cx complaint is that the unit is dented on the top panel and scratched. Upon arrival I found that the unit is past the first 30 days. I Quoted the cx for the cost of the replacement. Cx is not going thru with the repair. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stanardsville, VA 22973
Eric F.
Job Details:
02/27/2023
Confirmed cx complaint unit not advancing cycles. Found cold water inlet valve not actuating properly. Ordering valve.; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Williamsburg, VA 23185
Lucas R.
Job Details:
02/27/2023
"upon arrival low pressure at -5' hg, full frost pattern after 5 min run time, pressure dropped to -20' hg, indicating restriction, evacuated system, and flushed with nitrogen while replacing all parts, pressurized to 140 psi, verrified no visible leaks, vaccumed for 20 min, charged pressures at -6' L, 70 psi H, called techline to document, unit working as designed.;"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mechanicsville, VA 23111
Chris B.
Job Details:
02/27/2023
cx comp unit will not start or drain insp unit conf cx comp found wires not in connector on drain pump unit will need wire harness also lid latch will not engage ordering lid latch both parts in office stock; ordrng 1 W11513248 (latch) and 1 W11643701 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, VA 23518
Justin W.
Job Details:
02/27/2023
replaced ui powered off and on 5+ times to get passed network configuration. installed control. confirmed mod and serial stored in control. performed dlms calibration successfully. unit working as designed placed core returns in bin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Severna Park, MD 21146
Dustin F.
Job Details:
02/27/2023
"CX complaint: ICemaker in fridge not working, FC icemaker isInspected unit, confirmed CX complaint. Put unit into test mode and found RC icemaker throwing E5 code for bad thermistor. Unit needs new icemaker. Ordering Icemaker and New Valve.; ordrng 1 W11578780 (FC low profile) and 1 W11579561 (water valve) and 1 Look (Look)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Conway, SC 29526
Jason T.
Job Details:
02/27/2023
"Installed control, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Springfield, VA 22151
David J.
Job Details:
02/27/2023
Cx complaint no drain. Found f9e1 inspected harness and found harness to be defective. Patched harness at drain pump for temp use until new part arrives. Ran diagnostic cycle and have no errors. Re calibrated unit and now working as it should. We arrive once part comes in ; ordrng 1 W11591637 (Harness)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
02/27/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22312
David J.
Job Details:
02/27/2023
Arrived to warehouse. Found unit cabinet to be damaged. Will need 2nd tech to removal all parts and reinstall. Rescheduling with BL once all parts arrive for multiple units. ; ordrng 1 2ndtech (2nd tech)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Camp Hill, PA 17011
Fred G.
Job Details:
02/27/2023
i was able to access unit and replace all parts in repair kit as per previous tech. tested unit and found unit now checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS6
Near Alexandria, VA 22304
David J.
Job Details:
02/27/2023
Arrived to building and have no apartment number spoke to maintenance they arent sure. called office and they could not get a hold of anybody and could not leave message. Waited for call back. Cx will need to reschedule with proper apartment number ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near N Litchfield, SC 29585
Paul F.
Job Details:
02/27/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pasadena, MD 21122
Dustin F.
Job Details:
02/27/2023
"Upon arrival, inspected new door found purple wire at bottom harnass broke and other wires pinched over, need to reorder door.; ordrng 1 LW10918659 (stainless fc door (reorder)) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Little River, SC 29566
Jason T.
Job Details:
02/27/2023
"Cx complaint, not cooling-freezing properly, found unit temperatures at 42 degrees in fridge 20 degrees in freezer, removed evaporator cover, no sealed system leaks detected. Advised cx unit needs to be located in a room that is temperature controlled, unit is currently located in the attached garage, not temperature controlled. Temperature tested at 55 degrees in the garage, 70 degrees at minumum is required for the unit to cool-freeze at set temperatures, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Alexandria, VA 22305
Lloyd B.
Job Details:
02/27/2023
Cx complained the unit did not make ice. Inspected the unit and found that there is a code of E1 in step 56. The fan runs in step 36 and the unit ice maker fills in step 45 and harvests in step 57. Installed new evap harness and lowered the temp. Unit needs new user interface; ordrng 1 W11330971 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Daniel J.
Job Details:
02/27/2023
replaced freezer door reset power to unit
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ0
Near Lancaster, PA 17603
Justin L.
Job Details:
02/27/2023
Cx complaint unit not working. Cx stated landlord was paying but when I reached out to landlord she stated she wasnt happy with the product and she wasnt paying for it. Attempted to get model and serial but noticed infestation around unit. If cx wants service they will need to have an exterminator and proof of extermiantion along with pay for service upfront as landlord was hard to get ahold of. Landlord cancelled service over phone; ordrng 1 look (look)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS4
Near Middletown, DE 19709
Frederick R.
Job Details:
02/27/2023
Replaced both RC gaskets per prior techs diagosis. Heated and formed both gaskets. Unit is now repaired and working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Frederick, MD 21701
Justin S.
Job Details:
02/27/2023
"he overload is tripping when i arrived. found the compressor is locked up. replaced the compressor with preid and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W10913906 (coupler (js vs)) and 3 w11504436 (coupler (js vs))s and 1 W10143759 (drier (service) (js vs)), used 1 w10913906 (coupler (js vs)), 3 w11504436 (coupler (js vs)), and 1 w10143759 (filter (js vs)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdf590sajm0
Near Norfolk, VA 23505
Justin W.
Job Details:
02/27/2023
arrived to ask cx if they had extended warranty. cx unsure of warranty. notified her of 120$ service diagnostics. and labor price starting at 110$ cx refused service at time. cx stated tehy would call back if they could not find a replacement for reasonable price.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Newport News, VA 23601
Lucas R.
Job Details:
02/27/2023
"cx complaint not cooling properly, checked unit found tempos 5 fc. 32 ff, pressures upon arrival --10L , 75 H, found e5 icemaker code, evacuated and flushed sealed system, pressurized to 120 psi nitrogen, pressure held 15 min. vacuumed to -30' hg and recharged, pressures at -8' L, 75 H, called techline spoke with chris, advised to place data loggers in unit to monitor temps. sr7735821643; ordrng 2 dataloggers (data loggers)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Enola, PA 17025
Fred G.
Job Details:
02/27/2023
"i was able to access and replace the triple valve, FC door switch, and ice box fan as per previous visit. I found ice box fan came on. i also found ice maker harvested and was able to call for water. unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
02/27/2023
"CX concern the unit not washing.. Found 4-3 and 7-1 errors . ran diag, unit filled and drained but no wash.. Connection on motor is secure. the unit getting 120vac but only 75vac to sump.. w and w/o load.. units two blue wires to sump reading open.. unit needs control and sump replace at the sametime.. Sump on F.B.O ..; ordrng 1 W11613479 (sump) and 1 W11637581 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Chesapeake, VA 23323
Zachery R.
Job Details:
02/27/2023
"cx complaint no heat, checked unit, found open tco, replaced tco, tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS20
Near Abbottstown, PA 17301
Bernard M.
Job Details:
02/27/2023
"Cx complaint unit displays error code when in use. Entered into diag and found error code F8E0 fan underspeed. Preheated oven to 350 and unit reached temp without displaying error code. The fan was running during preheat. Cx stated after placing item in, unit has trouble maintaining temp and fan shutus off intermittenly and error code displays. Ordering blower and will use control on return. Also need 2 tech to help lift out from wall and placed onto cart. Unit has wall and refrigerator on either side and cart won't fit under unit. Once approved contact cx to reschedule; ordrng 1 W11598119 (blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Washington, DC 20016
Samuel R.
Job Details:
02/27/2023
was able to find the feet and level unit properly.unit is now good
We serviced a
JENNAIR RANGE
Model JDRP548HM01
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
02/27/2023
temps not meeting the preset temps also app showing different temp than set for and after last repair knob lights different color orginal white light now blue on one side; ordrng 1 w11492266 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near York, PA 17402
Drew B.
Job Details:
02/27/2023
per TL was able to replaced the suction line completely and drier filter again... and i then pulled 29 in vac held and filled 56g of r600 all pics and notes in sd mobile and unit was cooling when left.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Burke, VA 22015
Jason A.
Job Details:
02/27/2023
CX complaint DW leaked at the beginning of wash cycle. Check & adjust TUB SEAL & looked at DISPENSER & VENT. Ran test wash. Unit leaks from LWR LEFT CORNER. Leaned unit back. Parts low inventory > SZ / JJ; ordrng 1 W11606677 (DOOR SEAL LWR) and 1 W11483553 (Whirlpool Dishwasher Tub Seal Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Middletown, DE 19709
Frederick R.
Job Details:
02/27/2023
CX complaint is RC leaking inside. Inspected unit and found that the RC drain tube inside liner is crushed close. The evap forms full frost pattern and the unit is other working. But when it goes into defrost the water just comes into the bottom of RC and doesnt drain out. Called WPTL and spoke to Travis). Tube is not a serviceable part and therefore the issue non repairable. Submitted pics to WPTL via text. Gave SR# to CX to contact CX care. Collected $120 by CC for SC. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Charlottesville, VA 22901
Kyle A.
Job Details:
02/27/2023
Cx complaint of unit not cooling. Called techline and informed them unit is pulling 9 amps and blowing overload. Will need to replace compressor again.; ordrng 1 3count (3count) and 1 Note (Note)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Stafford, VA 22554
Tanner B.
Job Details:
02/27/2023
cx concern of the unit not washing/ spin and making noise. nut for drive pulley came loose. reseated nut/ pulley and tested unit . Job complete
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Willow Street, PA 17584
Justin L.
Job Details:
02/27/2023
Was able to assist SR to safely remove unit and replace parts and to reinstall. Found lights and fans not working. SR reordering control for return see SR notes; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, DC 20037
Shawn D.
Job Details:
02/27/2023
replaced ALL LEDS and tested and all work. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Millersville, PA 17551
Justin L.
Job Details:
02/27/2023
With the assistance of SR was able to access unit and perform tub swap. When we went to puti in spin basket found basket wouldnt seat. Found correct part ordered but wrong basket sent. Reordering and cx will contact for return. Only 1 tech needed; ordrng 1 W10324650 (spin basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Washington, DC 20016
Samuel R.
Job Details:
02/27/2023
"cx complaint unit is nt working,inspected untu and coudl confirm cx complaint.found high vlateg board relays m3 and m5 to have failed causing unit to power on and off.replaced board and programmed unit to 1617 and unit is niow working properly"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lancaster, PA 17603
Justin L.
Job Details:
02/27/2023
Cx complaint unit making noise. Was able to access unit and ran to find that the idler is failing prematurely causing a screeching noise. Ordering idler and setting a return for Wed 3/1/23; ordrng 1 WP691366 (idler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Justin S.
Job Details:
02/27/2023
cx says the unit is dripping from the water dispenser. says after about 30-40 minutes there is a drip. took pic of the dispenser where cx says the unit has been dripping. dispensed water and the unit stopped dripping after a couple seconds. called tech support and spoke with a scott. double checked the check valve installed at the door and it is installed correctly. checked water at the sink and does have bubbles in the glass when filling. tech says no other things can be done with this issue. file number.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Alexandria, VA 22303
Christian C.
Job Details:
02/27/2023
Cx complaint unit is making a rattling noise. Inspected unit while unit is on there is a rattling noise. Moving drum manually also makes the rattling noise. Noise from rear. Moving unit does not change noise. 2 Tech stacked unit.; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Carlisle, PA 17015
Fred G.
Job Details:
02/27/2023
i was able to access unit and replace the damper and thermistor as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
02/27/2023
Cx complaint unit is not working properly inspected unit found the unit unplugged cx states it's cooling but not effectively enough ordering the ; ordrng 1 W11650660 (Evap fan harness) and 1 WPW10384183 (thermistor) and 1 W11566851 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Pawleys Island, SC 29585
Paul F.
Job Details:
02/27/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Pawleys Island, SC 29585
Paul F.
Job Details:
02/27/2023
Customers complaint is unit freezing certain items in the FF section. Found items were pushed to far back and blocking the air flow on the unit. Advised customer. Temps checked in the normal range. All check ok Collected service call.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Virginia Beach, VA 23454
Branden R.
Job Details:
02/27/2023
"cx complaint range drawer will not close , checked unit and found rails to drawer unseated on the right side not allowing drawer to slide in like its designed too . reseated right rail and tested drawer now shutting as designed with no problems from rail . tested all major componets and everything checked good ."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ashburn, VA 20148
Daniel J.
Job Details:
02/27/2023
washer walking while in cycle checked for level locked pedistal bolts to legs replaced sall four dampers ran qucik wash spin normal no wobble from unit
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Townsend, DE 19734
Frederick R.
Job Details:
02/27/2023
CX complaint is WM hard to start. Inspected/tested and pulled no error codes and all functions worked in diagnositics. CX is an older couple and just needed to be shown how their new WM works. Explained the use and care of the unit to them. WM is working as designed. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Newport News, VA 23602
Justin W.
Job Details:
02/27/2023
arrived to find no answer. cx answered door closer to 9 cx stated they thought they had warranty. while cx was looking for paper work took quick look at unit. took pic. cx came back stating unable to find paper work and that they were refusing service at this time until they could find out for sure if their warranty lapsed. cx stated they would call back once warranty is found.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Shiloh, PA 17408
Bernard M.
Job Details:
02/27/2023
"Cx complaint unit makes noise when running. Ran unit on normal cycle and could here loud thumping/ screeching noise. Removed drum and found the rollers beginning to wear and bearings on rollers tightening up. Replaced back 2 rollers using pre-id parts, ran cycle and the noise no longer occurs. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Arlington, VA 22205
Lloyd B.
Job Details:
02/27/2023
Cx complained the unit was coming apart. Installed new console and tested and it now works as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Maryland City, MD 20724
Dustin F.
Job Details:
02/27/2023
"CX Complaint: Light in MW wont come on and MW wont workInspected unit, confirmed CX complaint. Inspected door switch and found it came unseated. Reseated Door switch, tested unit. unit now working as intended."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Columbia, MD 21045
Robert L.
Job Details:
02/27/2023
"cx complaint leaked small amount on left side, found unit shifted had fallen off thin tile , cabinet gasket pushing on door and both corners or door seal folded in, moved unit out 1/2' and releveled, adjusted all gaskets, no errors, tested all ops ok and no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Columbia, MD 21045
Robert L.
Job Details:
02/27/2023
"cx had flex tray icemaker to be installed he purchased, installed icemaker, checked harness at hinge looked ok, cx to monitor , tested all ops ok, collected $120 MC"
We serviced a
WHIRLPOOL EXHAUST HOOD
Model n/a
Near Myrtle Beach, SC 29572
Rolf K.
Job Details:
02/27/2023
cx complains vent hood not drawing air. After inspection discovered exhaust baffle in backwards. Had to untape all connections of foil tape and remove cover. Installed baffle correctly and replaced all foil tape. Operating as designed. all is ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Aberdeen, MD 21001
Neil H.
Job Details:
02/27/2023
REPLACED THE LATCH UNIT RECALB AND TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Washington, DC 20003
Shawn D.
Job Details:
02/27/2023
inlet valve and supply line was off. replaced the valve and water line plugged unit in and tested dispenseer and have good flow and no leaks. installed new filter and flushed system and unit has good flow. unit is good
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details:
02/27/2023
CX Complaint is the unit wont do anything. Inspected unit and found error for off balancen pause unit wouldnt respond cycled power left unplugged and plugged unit back up and got unit into diag and ran diag cycle unit is now operating. made sure all connections were seatted and unit is now working as designed.
We serviced a
JENNAIR RANGE
Model JDS9865BDP23
Near Hydes, MD 21082
Emmanuel R.
Job Details:
02/27/2023
"Replaced spark module and switch harness, testd unit . unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Aberdeen, MD 21001
Neil H.
Job Details:
02/27/2023
REPLACED I/M AND THE SEAL UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Ocean View, DE 19967
Michael E.
Job Details:
02/27/2023
"Upon realizing service not covered, CX cancelled service so they can contact WP for an authorization number.No service done today."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Baldwin, MD 21013
Emmanuel R.
Job Details:
02/27/2023
"Cs unit is not drying dishes, confirmed complaint. Error code f5e1 door switch stuck open, false code customer leaves door open when not in use.Test cycle completed, heater and dispenser activated. Noticed customer not using rinse-aid. Instructed customer to use rinse aid and how to properly load unit. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Reinholds, PA 17569
Justin L.
Job Details:
02/27/2023
As per previous tech was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS2
Near Arlington, VA 22207
Lloyd B.
Job Details:
02/27/2023
"Cx complained the unit did not wash. Installed new sump and tested and it now fills, washes and drains. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Reston, VA 20194
Christian C.
Job Details:
02/27/2023
Cx complaint unit is leaking after using cleaning cycle. Inspected unit no errors. Ran through diagnostic cycle. A little bit of water underneath unit. Found tear in gasket. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gaithersburg, MD 20882
Ricardo S.
Job Details:
02/27/2023
"Replaced parts, reset power, i ran test mode and unti works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Virginia Beach, VA 23454
Branden R.
Job Details:
02/27/2023
cx complaint refrigerator doors not aligned checked unit found left door not shutting allowing warm air in unit . found gasket deformed allowing air into unit . uninstalled gasket and reinstalled and steamed gasket . door now properly shutting and everything checked good .
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Lebanon, PA 17042
Cody H.
Job Details:
02/27/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Prince Frederick, MD 20678
Robert A.
Job Details:
02/27/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wsf26c3exf01
Near Shiloh, PA 17408
Bernard M.
Job Details:
02/27/2023
"Cx complaint unit doesn't cool. Entered service mode, ran test 4 and found the compressor and condenser fan didn't come on. Accessed the control, tested P1-2 to P1-4 and found no voltage. When restoring power the relay on board clicks several times and the condenser fan slightly rotates. Gave cx quote for control and he'll be purchasing and doing repair on his own. Cx paid $120 service charge"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Reston, VA 20194
Christian C.
Job Details:
02/27/2023
Arrived at house and cx denied service.
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20010
Samuel R.
Job Details:
02/27/2023
tested unit and got error f3e3.ohmed out inlet thermister and got OL which would not allow unit to start a cycle.found thermister to be unplugged.plugged thermister back in and got 34kohms which is in range.tested unit and now working.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fort Washington, MD 20744
Shane B.
Job Details:
02/27/2023
instlled tub ring. new ring has the drain vents in it. ran calibrated and service cycle. no issues or leaks. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Newport News, VA 23602
Justin W.
Job Details:
02/27/2023
cx complaint unit not cooling. checked unit to find unit having issue defrosting. found heater turns on in test 6. found half evap not defrosting. called techline spoke to Butch advised unit is being submitted for review and someone should reach out to cx in 2 to 5 business. sr7735820238
We serviced a
WHIRLPOOL WASHER
Model wtw5057lw0
Near Winchester, VA 22603
Ezra M.
Job Details:
02/27/2023
"Replace control, drain pump and lower harness. successfully ran diagnostics with no problems found."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Valley Lee, MD 20692
Robert A.
Job Details:
02/27/2023
Cx complaint that the unit's gasket is seperating. I inspected the unit to confirm the complaint. I replaced the RC gasket and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Callaway, MD 20620
Robert A.
Job Details:
02/27/2023
"Cx complaint that the unit is running too long and making noise. I inspected the unit to confirm the complaint. The compressor run time is normal, I reiterated what SD told her. I also explained why it runs longer, she understood. The noise is the evap fan. The cx is comparing her experience with her last fridge, I explained to her how the unit's fan is working as designed. The unit is good to go."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Havre de Grace, MD 21078
Neil H.
Job Details:
02/27/2023
CX COMPLAINT OF WASHING RECALB WASHER AND WATER LEVEL GOOD AND NO ERRORSAND EXPLAINED THE NEW WAY TO USE WASHERS UNIT CHECKED GOOD
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Aberdeen, MD 21001
Neil H.
Job Details:
02/27/2023
REPLACED THE IGNITOR AND COOKTOP GOOD
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXBL4
Near Crofton, MD 21114
Dustin F.
Job Details:
02/27/2023
"CX complaint: unit keeps turning off randomlyInspected unit, confirmed complaint. Found the Neutral wires at the junction box were loose and arcing. Found melted wire nut. Stripped and reconnected wires in new wire nut and tested unit. Unit now working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Bel Air, MD 21014
Neil H.
Job Details:
02/27/2023
"REPLACED THE IGNITOR,CONTROL AND VALVE UNIT TESTED GOOD HEATING TO TEMP GOOD."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Hanover, PA 17331
Drew B.
Job Details:
02/27/2023
replced heater and harness and now operates.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hughesville, MD 20637
Robert A.
Job Details:
02/27/2023
Cx complaint that the unit is making a loud noise while it runs. I inspected the unit to confirm the complaint. The noise is coming from the blower wheel. I found some underwear caught in the blower wheel. I removed the garment and tested the unit for the cx. THe unit is workinga s designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Centreville, VA 20120
Jason A.
Job Details:
02/27/2023
CX complaint DW will not run a wash cycle. Unit starts but no wash action. Test Control sends 120VAC to wash motor but motor doesnt run. Replaced sump assym. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing with good wash pressure. NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Chantilly, VA 20151
Jason A.
Job Details:
02/27/2023
CX complaint DRYER is noisey - rumbles. Verified complaint. Cleared dryer blower obsrtruction. Advbised CX to have vents cleaned & replace vent hose. tested niose level normal.JJ SZ
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Haymarket, VA 20169
Demonte S.
Job Details:
02/27/2023
Inspected the unit. Found that the cx is saying that the Ignitors keep clicking / all Ignitors are sparking at the same time. Checked the Ignitor Switch's. Found that the Right Front Burner Switch is not sitting properly which is causing the Burners to keep clicking / Sparking. Fixed the Switch Harness. ( Advised to the cx that all Burners will Spark at the same time. Referred the cx to read the Use and Care Guide. ) Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Bel Air, MD 21014
Neil H.
Job Details:
02/27/2023
ARRIVED THESE PEOPLE ONLY WANT TO BE COMBATIVE AND ARGUE WITH ME WHEN I EXPLAINED TO THEM THAT THIS RANGE ISN'T THE SAME SELF STEAM CLEAN AS PRIOR UNITS FROM DECADES AGO AND HOW THEY OPERATE THE HUSBAND TELLS ME HE'S NOT GOING TO BELIEVE ANYTHING I TELL HIM I LEFT THEY HAVE MORE KNOWLEDGE THAN ME AND JUST WANT TO FIGHT ME ON EVERYTHING I'M EXPLAINING SO I LEFT THEY KNOW MORE THAN ME SO I HAVE NO NEED TO BE THERE WHEN I EVEN SHOWED THEM THE PROOF ONSERVICE OUT OF MANUAL AND THAT THERE SAYING THEY ARE GOING OFF WATER TEMP INSIDE WHEN THE PROBE IS THE SENSOR TEMP OVEN READING DURING THE CYCLE LIKE ALL TEMP BEING MEASURED BUT THERE THE EXPERTS WHEN THAT'S RANGE 101
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near West Point, VA 23181
Orbie
Job Details:
02/27/2023
"cx complaint unit freezing items in RC. verified cx complaint. thermistor ohm at 13Kohm. Also found issue with icemaker. called techline spoke with Kirt. went through tests 1-9 on the unit, lowered rc cabinet temp from 5 to 3 and freezer from 5 to 4 in test mode. replaced damper and RC harness. completing job unless cx calls back."
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS02
Near Arlington, VA 22207
Lloyd B.
Job Details:
02/27/2023
Cx complained the unit did not heat on the microwave. Inspected the unit and found a burn mark on the bottom of the inverter. Cx says the mag was installed by a diff company. Installed new inverter and tested and it now heats a glass of water. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Quinton, VA 23141
Orbie
Job Details:
02/27/2023
"cx complaint unit not cooling. checked unit to find frozen evap. steamed evap and found brown wire loose from clip. reseated clip, tested defrost heater. unit working as designed."
We serviced a
AMANA OVEN
Model AGR6603SFS4
Near Myrtle Beach, SC 29579
Rolf K.
Job Details:
02/27/2023
Cx states smoke smell when baking or broiling. Found oven door seal protruding into burner cavity. Tucked insulation back into place. Checked flames for bake and broil. They were both normal. Operated oven on bake and broil and it produced no smoke. Issue Resolved. Operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Forest Hill, MD 21050
Neil H.
Job Details:
02/27/2023
CX COMPLAINT RC DOOR SWINGING OPEN AND UNLEVELED I LEVELED UNIT AND UNIT CHECKED GOOD.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Columbia, MD 21044
Robert L.
Job Details:
02/27/2023
"installed new console panel, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Haymarket, VA 20169
Demonte S.
Job Details:
02/27/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher isn't Draining Water / Water is bottom of the Tub after a cycle. Checked the Dispenser. Cx is using Rinse Aid. ( Advised the cx that plastics don't Dry. Tub is plastic to the unit. Also advised that the cx will need to run a Normal, Heavy or Boost Cycle. With options Sani Rinse, Extend Heated Dry & High Temp for best results.) Ran Service Diagnostics on the unit. No error codes. Ran Service Test on the unit. Unit is Dispensing Rinse Aid. Heater Element is activating. Checked under the sink. No High Loop installed. Installed High Loop. No leaks. Unit mis working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Washington, DC 20010
Samuel R.
Job Details:
02/27/2023
replaced part ordered and tested unit.per techline unit is not repairbale. left sr# with cx
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Columbia, MD 21044
Robert L.
Job Details:
02/27/2023
"installed ui per previous, set test 7 to 02 (8 hour) , deli ui was out and side LEDs, unplugged deli ui perminatly per cx discussion, found top left LED harness broken off thats why side lights not working, cx to use as is. tested all ops ok"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near McLean, VA 22101
Leon
Job Details:
02/27/2023
cx complaint was unit didnt dryer out clothes all the way after washing confirmed complaint replaced ACU again replaced acu then put unit into diag mode tested the spin speed unit speeded perfect and the ui started to beeping again tested unit with a few towels on quick wash unit spin better and the towels came out alot drier cx said they would call back if any issues came up
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Ashburn, VA 20148
Daniel J.
Job Details:
02/27/2023
microwave after use would have to reset breaker to get turntable to move clock stayed on but inside cabinet no lights or turntabkle moving replaced control tested mutiple times with coffee cup and water water heating up to 134 f was able to start new heating cycle with out powering off