Service History 664 - VIA Appliance

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Richmond, VA 23224

Joseph D.

Job Details: 02/22/2023

Replaced heater and harness unit now cooling and defrosting properly. Themistor and fan check properly

We serviced a

AMANA WASHER

Model WTW5100HC0

Near Rosedale, MD 21237

Neil H.

Job Details: 02/22/2023

F0E4F8E1CX COMPLAINT WAS THE UNIT WASN'T COMPLETING CYCLES ON HEAVY DUTY AND BULKY FOUND THE WATER LINE WHERE BACKWARDS AND CAUSING ISSUE WHEN SENSOR KNEW TEMP WASN'T CORRECT I PUT LINES ON PROPER VALVES $120 OWED FROM RAC I CALLED AND JOHN HAD TO MESSAGE MANAGER ON VACATION AND DIDN'T KNOW HOW LONG IT WOULD TAKE WHILE I WAS WAITING TO GET CARD NUMBER OVER THE PHONE THEY WILL CALL OFFICE TO PAY THE $120 OWED FOR VISIT

We serviced a

WHIRLPOOL RANGE

Model ??????

Near Chesapeake, VA 23324

Austin D.

Job Details: 02/22/2023

was waiting my ten minutes and then the gentleman came to the van. he advised me he cannot go ahead with the service at this time and said he was trying to call the office back to reschedule. i told him i apologize for the issue reaching the office and i will call myself to inform them that you are trying to call. so icalled office and asked them to call cx back for a reschedule. did not enter home so no model or serial.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesterfield, VA 23832

John P.

Job Details: 02/22/2023

"CX complaint unit giving error codes f8e1. Checked unit found bad hot valve, replaced valve assembly, tested calibrated working as designed."

We serviced a

WHIRLPOOL WASHER

Model WED85HEFW1

Near Bethesda, MD 20816

Leon

Job Details: 02/22/2023

cx complaint was unit wasnt heating confirmed complaint took unit apart seen ALOT of lint seen that the heater element was burnt out cleaned all the lint from the house then replaced the tco and heater element tested unit everything worked great told cx dont us the unit until they get the dryer vents cleaned out

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Potomac, MD 20854

Andrew H.

Job Details: 02/22/2023

"cx complaint is the unit is not cooling. i opened the system and found the unit had about half the 134a in the system. i replaced the compressor, evap, drier and coupler. i pulled unit into a vac and filled to 5.00oz unit is now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mechanicsville, VA 23116

Chris B.

Job Details: 02/22/2023

replaced door gasket tested unit insp for leaks working as desighned

We serviced a

KITCHENAID RANGE

Model KDTE304LPA0

Near Richmond, VA 23229

Joseph D.

Job Details: 02/22/2023

Cx complaint unit with error code. Confirmed long drain error. Cleared drain and unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Arlington, VA 22207

Leon

Job Details: 02/22/2023

cx complaint is the RC gasket is not sealing properly rasied the front of the unit then the door closed obn it own every time

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Chevy Chase, MD 20815

Brian F.

Job Details: 02/22/2023

"Cx states unit not making ice. Inspected, found IM cycling nonstop without filling. Installed new IM, IM cycled and filled immediately. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Zion Crossroads, VA 22942

Thomas B.

Job Details: 02/22/2023

Cx complaint unit is not working properly inspected heating element element is working as designed no error codes listed unit has no rinse aid educated cx on proper use and care tips

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Glen Allen, VA 23059

Chris B.

Job Details: 02/22/2023

cx comp unit burner cap will not sit flush to cooktop insp unit conf cx comp adjusted burner cap tested unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HZ1

Near Glen Allen, VA 23060

Chris B.

Job Details: 02/22/2023

replaced gasket tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 02/22/2023

Installed gasket and UI tested working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Midlothian, VA 23112

John P.

Job Details: 02/22/2023

Installed sump tested working as designed

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Powhatan, VA 23139

Joseph D.

Job Details: 02/22/2023

installed orifice kit and reset gas valve. Unit lighting properly.

We serviced a

JENNAIR RANGE

Model JGS8860BDP18

Near Rockville, MD 20852

Roberto I.

Job Details: 02/22/2023

"Cx complaint gas smell during bake.Tested bake igniter, found it dragging only 2.6A. Replaced igniter using pre id part. Tested new igniter, amp draw 3.2A. Unit good to go. Collected $294.02"

We serviced a

WHIRLPOOL FREEZER

Model KRFC704FBS03

Near Beltsville, MD 20705

Israel R.

Job Details: 02/22/2023

Customer complaint unit is very noisy. I tested the unit and the ice maker bklower is very noisy. I removed Fc Evap cover and foiund is completly overfrosted. I clear the ice. Ran test 89 and not heater nothing is getting 120 and heater is reading 29 ohms i tested the fuses and one of the fuses is out. I splice a new fuse from a spare harness i had and tested. Heater is turning on and unit is back to normal operations.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Beltsville, MD 20705

Israel R.

Job Details: 02/22/2023

Customer complaint unti is making noises I tested the unit and found the unit is making noises fromt he fan area. Took unit apart and found the blower is loose to me motor and is getting tight the plastic blower failed at the metal grommet and spun out. Replave blower unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Stafford, VA 22556

Robert W.

Job Details: 02/22/2023

CX Complaint is the unit RF not working. CX states the unit is under extended warranty advise CX to contact the extended warranty company to have ticket dispatched out properly.

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW06

Near Dundalk, MD 21222

Neil H.

Job Details: 02/22/2023

REPLACED THE CONTROL AND THERMISTOR UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 02/22/2023

Customer complaint is unit not drying. Found the unit had the error for no heat cycle. Cleared the code and heater worked. All check ok.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ01

Near Baltimore, MD 21211

Eric W.

Job Details: 02/22/2023

installed new control and programed control unit now working

We serviced a

WHIRLPOOL DRYER

Model WED7500VW

Near Richmond, VA 23226

Chris B.

Job Details: 02/22/2023

replaced spring tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Brookeville, MD 20833

Robert L.

Job Details: 02/22/2023

"cx complaint intermitten console response and unit seems louder than usual, found noise coming from pump, cleared pump and retested most likely bearing a little off in pump making hummig noise but is pumping strong, quoted $320 for pump, cound console wet and dirty, found f2e1 stored, cleaned cosnole and reset power, all light eluminated and all buttons responsive, tested all ops ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Midlothian, VA 23112

John P.

Job Details: 02/22/2023

CX complaint upper rack falling down checked unit found upper rack adjuster separated. Replaced tested working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 02/22/2023

Cx complained the buttons did not work and of a bad gasket. Installed new gasket and console and tested and the unit works as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Silver Spring, MD 20901

Dustin F.

Job Details: 02/22/2023

"Replaced Light Switch i ordered on first visit, tested unit, unit working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KCGS356ESS0

Near Woodstock, MD 21163

Robert L.

Job Details: 02/22/2023

"cx complaint cent burner flames excessively high, found LP orifices reversed allow max gas to simmer, swapped orifices and flame returned to normal, tested all ops ok.....explained lp conversion and how BTU drop for each burner and flame adjustement is normal per tech line"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Falls Church, VA 22042

David J.

Job Details: 02/22/2023

"CX complaint water dispenser is not working properly after previous text visit. He had found this unit needed a new user interface as well as control and dispenser switch arrive today and inspected unit and found when removing the user interface the lights would come off and on when lights are on water was dispensing, and when lights were off, water was not, disconnected power and removed. User interface installed new board and programmed to 13 lights are now always on water dispenser is working properly. Other parts were not needed. Unit is now working as designed job complete"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS09

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/22/2023

"installed magnetron and diode per previous, tested all ops ok, cx paid in full thru office, magnetron CBE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/22/2023

"Cx complains that the console strip is peeling off.. the duoble side tape is bad, replaced console assy .. unit tested ok"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Smyrna, DE 19977

Taylor F.

Job Details: 02/22/2023

Cx complaint is unit not functioning properly. Replaced pantry harness from pre id and unit is now working as designed. Cx will get refunded for the control. job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Randallstown, MD 21133

Eric W.

Job Details: 02/22/2023

cx complant of fridge door cant be switch to swing to the outhe side inspected unit found the metal on front of unit dosnt line up with hols with threads so screw will not go in took pic and called tec line

We serviced a

MAYTAG DRYER

Model MGD6630HW2

Near Silver Spring, MD 20903

Dustin F.

Job Details: 02/22/2023

"Went to install blower wheel, found blower wheel full of lint slivers and dog hair, cleaned blower wheel out and tested unit. Noise gone. contacted office and got refund issued for part,labor,shipping,and tax. unit working as intended."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Bladensburg, MD 20710

Samuel R.

Job Details: 02/22/2023

replaced cooktop and tested unit.now good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rockville, MD 20851

Julian H.

Job Details: 02/22/2023

CX complaint about unit not holding rinse aid inspected & found dispenser all the way full but Cx had max setting on & was trying to keep filling compartement even thought was full also noticed that unit didnt had a drain loop causing water to backup to unit & not draining fully sometimes did a loop & working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Rockville, MD 20853

Julian H.

Job Details: 02/22/2023

CX complaint about no water or ice notice a PO message on display when I walked in cleared & i was able to use dispenser test 44 22 & dropped icecubes test45 filled called TLTJ # 7735790098 ask me to checked or redid connection on the bottom hinge checked connections on ui found loose connection on bottom ui connectors checked good as well control board sealed gasket against cavity MUST WAIT 48HRS TO SEE ICE water works

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Richmond, VA 23226

Chris B.

Job Details: 02/22/2023

cx comp unit front panel dented insp unit conf cx comp cx had new front panel replaced front panel unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stanardsville, VA 22973

Eric F.

Job Details: 02/22/2023

Cx complains that unit makes excessive noise and vibration during wash cycle. Ran diagnostic cycle, unit working as designed. Attempted to advise cx on unit function so that she might have the best wash experience, cx not receptive to instruction on unit operation, very unhappy. Cx intends to take issue up with Lowes/Whirlpool corporate. Documented issue with techline."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/22/2023

Customers complaint is not drying dishes. Found unit had the error code for turned off heat cycle. Went through diagnostics cleared the code and all check ok.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Middletown, PA 17057

Cody H.

Job Details: 02/22/2023

"CX complains unit is not spinning and cloths are coming out soaked. Unit shows f9e1-long drain, f0e3-overload, f0e5-off balance, f9e2-pump system failure. Unit is draining very slowly, and making noise during agitaion. Removed tub ring and found obstruction in tub ring drain, removed agitator and found all spin basket drain ports under agitator were blocked, cleared obstruction. was unable to seperate basket from gearcase, removed drain hose from tub and found blockage in drain pump housing, removed blockages from pump housing. Unit now drains as designed. but continues making noise in agitation. Reccomending to CX for slider replacement due to grinding noise from agitation. No further work needed unless CX calls in and wants work done."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505EWH01

Near Baltimore, MD 21209

Justin S.

Job Details: 02/22/2023

swept the system and replaced the parts. vacuummed the system down and filled to weight. test 4 step 1 pressures not equilizing. step 4 low side pressure is -20psi and high side pressure is 60psi. step 5 low side pressure is -20psi and high side pressure is 65psi. dumped the charge and used nitrogen again to sweep the unit. low side pressure is 140psi and high side pressure is going up very slowly. no frost on evaporators. called tech support and spoke with an ed. file number. sent to eng. for review

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Glenn Dale, MD 20769

Israel R.

Job Details: 02/22/2023

Installed new ice maker. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Springfield, VA 22151

Lloyd B.

Job Details: 02/22/2023

Cx complained the unit did not start. Inspected the unit and found there was not 120v at the control or the terminal. Checked the breaker and it was off. Turned the unit on and there were no error codes. Ran diagnostics and it completed each cycle without tripping the breaker. Install and instruct. Job complete

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/22/2023

"Cx complained of a broken glass and of a gas smell. Installed new glass and tested gas leak with bubbles and found a leak at the top of the gas supply line right as it comes out of the house, the connetion. Cx will call installer or handyman.Turned gas off. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near West Springfield, VA 22152

Lloyd B.

Job Details: 02/22/2023

Cx complained the unit did not start. Installed new stator and control and tested on a normal cycle and it fill and washed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Springfield, VA 22152

Lloyd B.

Job Details: 02/22/2023

Cx complained the lights did not work. Inspected the unit and found an led out. Installed new led and all lights now work. S191AQ parts and labor. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Springfield, VA 22153

Lloyd B.

Job Details: 02/22/2023

Cx complained of damage. Instaalled new light switch and grille and there is no longer damage. Job complete

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Bear, DE 19701

Taylor F.

Job Details: 02/22/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found a loose connection on the module. Corrected connection and programmed unit and it is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Newark, DE 19702

Taylor F.

Job Details: 02/22/2023

"Cx complaint is unit not cooling. Tested inspected and verfied complaint. On arrival found unit in a defrost. Temps warm in both sections. Pressures when equalized were 7psi. No signs of dye anywhere. Evap had small ball of ice, no frost pattern after it. When system was running had 15in vaccum and 225 on high side. Signs of a lkow side leak in cabinet. Called WPTL and he reccomended flushing system out to clear possible restriction, change drier and refill unit with 3.75oz of 134A. If unit no cools again, techline will have to be called back to verify a leak in the cabinet. "

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Newark, DE 19702

Taylor F.

Job Details: 02/22/2023

Cx complaint is unit giving door error message. Tested inspected and could not verify complaint. Cx stated issue is very intermitten and doesnt happen very often. Having cx keep an eye on it. Job is complete.

We serviced a

MAYTAG WASHER

Model WTW4955HW2

Near Ocean Pines, MD 21811

Michael E.

Job Details: 02/22/2023

"Upon arrival and reading description, i started with testing. I found no voltage drop when motor engages but lid lock repeatedly tries but fails to lock. When motor activates, im just getting a loud hum and no movement. I replaced the control, lower harness and lid lock as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

We serviced a

AMANA REFRIGERATOR

Model ART104TFDB03

Near Millsboro, DE 19966

Michael E.

Job Details: 02/22/2023

"CX complaint: warm in FC and RC. Tested and verified complaint. I found the evap fan motor was mounted incorrectly which was stopping the fan blade. I reinstalled the evap fan motor, tested unit and it is now working proepr;ly. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/22/2023

"cx complaint unit not heating, checked unit, come to find thermal event on l2, replaced terminal block. power supply connection not able to seat to l2, advised cx to get power cord."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/22/2023

no show.. reschedule; saved tckt

We serviced a

MAYTAG WASHER

Model MEDC465HW0

Near Woodstock, VA 22664

Ezra M.

Job Details: 02/22/2023

found timer not working. ordering new timer.; ordrng 1 WPW10185992 (timer)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Falls Church, VA 22042

Jason A.

Job Details: 02/22/2023

CX complaint DW leaks. Found F9E1 error code. Water leaks from below wash motor as soon as it fills & motor runs. See SDpics. CX paid for SC. Declined further service > JJ; ordrng 1 W11178672 (pump&motor $239.22)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Chesapeake, VA 23322

Austin D.

Job Details: 02/22/2023

"cx complaint the unit is not blowing out the air as it should. checked the unit and found that the blower wheel shaft is seized to the motor but has torn off of the blower wheel. therefore, the blower wheel is not spinning with the motor to pull out the air from the dryer creating poor dryer performance. unit will need a new dyer motor and blower wheel to resovle the issue.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"

We serviced a

AMANA WASHER

Model NED4655EW1

Near Norfolk, VA 23502

Austin D.

Job Details: 02/22/2023

came and did locate the unit. did not have the motor that was ordered. ordering some other parts that may also be causing the abnormal noises. will send back what is not used.; ordrng 1 WP694089 (blower wheel) and 1 349241T (roller kit) and 1 341241 (belt) and 1 WP691366 (idler pulley) and 1 279827 (motor reorder looklook)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 02/22/2023

Cx complaint unit is not working properly inspected unit found leaking from center of the wash pump motor ordering parts ; ordrng 1 W11416362 (Sump pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Hampton, VA 23666

Lucas R.

Job Details: 02/22/2023

"cx complaint moisture in unit, checked unit found gap between liner and cabinet, sealed cabinet with silicone in both compartments, tested seal, unit working as designed.; ordrng 1 482338 (adhesive lr/vs), used 1 482338 (adhesive lr/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Woodstock, VA 22664

Ezra M.

Job Details: 02/22/2023

"ordering motor, lower harness, actuator, and capacitor.; ordrng 1 W10890624 (motor-drve) and 1 W10903238 (lower harness) and 1 W11481722 (actuator) and 1 W11428524 (capacitor)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ

Near Staunton, VA 24401

Danny R.

Job Details: 02/22/2023

back of lowes closses at 4 pm will have to rewsch; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 02/22/2023

"cx complaint unit not starting cycle, checked unit found cap pierced by mounting bracket, replaced capacitor, calibrated, tested, unit working as designed.; ordrng 1 W11395618 (capacitor lr/vs), used 1 W11395618 (capacitor lr/vs) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/22/2023

"Customer complaint is that the drum is not turning. Unit tested and confirmed that the motor runs, but the drum is not turning. Inspection of the belt found the belt has tears and the idler is out of position, but not damaged. Motor is not damaged. Belt replaced and unit retested. Unit is working properly. Old belt left with customer.; ordrng 1 341241 (belt,drive(KM VS)), used 1 341241 (belt, drive) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ04

Near Virginia Beach, VA 23464

Branden R.

Job Details: 02/22/2023

cx complaint low ice production - bottom freezer. checked unit and found full bin of ice was advised that door was left open without alarm going off and didnt make ice for 1 night . tested all major componets and everything tested good found gasket not seating properly to left door allowing warm air into fridge causing frost build up ordering gaskets for repair . bringing icemaker on return sense gaskets allowing air into unit will replace when proper gaskets are installed so new ice maker can properly make ice on time with out intermittent problems caused by gasket allowing warm air in . all other major componets checked good; ordrng 2 W10830274 (GASKET)s

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Toano, VA 23168

Orbie

Job Details: 02/22/2023

cx complaint unit making noise. checked unit verified complaint. found blower wheel spinning independently of motor. can't get wheel off without cutting motor. ordering motor to complete job.; ordrng 1 W11549461 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Woodstock, VA 22664

Ezra M.

Job Details: 02/22/2023

"not cooling, shelf issues. incorrect glass shelf in unit, endcap failed, compressor not connected with start/run device. connected compressor, running, no evap fan running. control housing not staying connected to liner. ordering parts.; ordrng 1 W10874836 (endcap) and 1 W11033333 (shelf-glas) and 1 W11524474 (clip) and 1 W11524653 (evap harness) and 1 W10528933 (trim-shelf) and 1 W10464764 (housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21206

Neil H.

Job Details: 02/22/2023

"CX COMPLAINT UNIT NOT COOLING FOUND THE HARNESS TO HEATER CAME DISCONNECTED I TEMP FIXED BUT HEATER ASSY NEEDED; ordrng 1 W11650660 ( Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse))"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/22/2023

"Could not confirm cx complaint unit not cooling. Leaving unit plugged in over night, will return tomorrow to take unit temps.; schdld next appmnt for 2/23 THU !"

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Toano, VA 23168

Lucas R.

Job Details: 02/22/2023

"unable to locate address, called cx left message, called office spoke with KB advised correct address 7185 little creek dam rd. cx complaint loweroven not heating, checked unit hot upon arrival, unable to pull, found f1e1 lower oven rely board failure, unit in corner making dolly unusable. 2 techs needed for repair.; ordrng 1 look (look) and 1 W11598200 (acu lower)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 02/22/2023

"cx complaint unit not starting cycle, checked unit found f5e3 latch code, verrified mechanical failure in latch, replaced latch, calibrated, tested, unit working as designed.; ordrng 1 W11513248 (latch lr/vs), used 1 W11513248 (latch lr/vs) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 02/22/2023

"cx complaint of unit not starting ,confrimed error code of the F1, board failer ordering parts needed for repairs break down as follows1/WPW10111617,cntrl-elecser vice call break down as follows service call 90.00parts 176.79shipping15.00labor 110.00sub total 391.79tax 10.61grand total 402.40deposit 292.40cx owes 110.00 on return visit ; ordrng 1 WPW10111617 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Williamsburg, VA 23188

Lucas R.

Job Details: 02/22/2023

"cx complaint unit not heating, checked unit found open tco, verrified 240 vac to tco, replaced tco, tested, ventilation good, unit working as designed.; ordrng 1 279816 (thermal cut off lr/vs), used 1 279816 (tco lr/vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Norfolk, VA 23518

Justin W.

Job Details: 02/22/2023

"cx complaint squeeks during spin. checked unit to find squeeks coming from belt, motor, and cam. ordering parts needed to complete repair.; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (cam)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23462

Justin W.

Job Details: 02/22/2023

arrived to find door not aligned up. realigned doors with help of cx. loosened hinges had cx pull doors inward till gap was within acceptable range. found new complaint is filter housing wont eject filter. ordering filter housing to complete repair.; ordrng 1 W11162042 (filter housing)

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Myrtle Beach, SC 29572

Rolf K.

Job Details: 02/22/2023

Cx complains right rear burner clicking. Replaced switch harness did not fix problem. Ordering igniter and another spark module; ordrng 1 WPW10475149 (spark module) and 1 W11507532 (IGNTR-SURF)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/22/2023

"Cx complains that the rf burner not working properly, the single burner is bad, also the oven takes long time to heat up, isnpected unit, power cks ok,240vac, terminal block connection cks ok. the rf burner coil is bad, replaced element, unit tested and burner works fine. now i remove the back cover to check the bake element, cks ok. no power from main board, order cntrl elec.. also order the bake element just in case; ordrng 1 w11594271 (cntrl elec) and 1 w11447783 (bake element)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 02/22/2023

"Repalced aprts, unit tested and still not working, i ran test mode error f7e7 motor unable to reach target.power cks ok. 120vac, order main baord; ordrng 1 w11419171 (cntrl elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ03

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/22/2023

"customer stated tha the unit ff section isnt holding temps.. fnd heavy frost around the base of the ff evap, tested the fan and it tests good.. tested the ff evap thermister and fnd it out of range. its showing 50 at the ff evap and 30 in the cavity... unit will need the ff evap cover...; ordrng 1 w11395639 (ff evap cover)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/22/2023

"customer stated that the unit is squeeking during spin cycles. tested in diag and fnd when the unit was on high spin it would make a sound.. this will get louder with clothing... fnd no mechanical issues, and the unit moves from agitation to spin with no issues... will replace the shocks and basket; ordrng 1 w11178227 (basket assy) and 1 w11400156 (suspension rods)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Williamsport, MD 21795

Ken M.

Job Details: 02/22/2023

"Customer complaint is that the unit is not draining properly. Found no standing water in the unit on arrival. Checked for stored error codes and found F8E1. Ran test cycle and the unit is not filling properly. Individual valves tested and the cold valve is not filling, unit needs new valves.; ordrng 1 W11210463 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Virginia Beach, VA 23454

Carl A.

Job Details: 02/22/2023

"cx complaint of unit making noise checked unit t ofind noise coming from two areas found that the splutch had fallen of drive shaft and water valves have an interla blockage replaced both parts from truck stock tested and calibrarted unit works as designed; ordrng 1 W10721967 (drive pulley CA / VS) and 1 W11210459 (Water Inlet Valve CA / VS), used 1 W10721967 (drive pulley CA / VS), and 1 W11210459 (Water Inlet Valve CA / VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Gerrardstown, WV 25420

Ken M.

Job Details: 02/22/2023

"Customer complaint is that the unit runs noisy and intermittantly does not produce ice or dispense water. Unit is currently running normally. Inspection of the ice maker found that when the ice maker is filling, some water is running down the back wall. Ordering fill tube. Suspect that the customer is dealing with intermittant issues of the reservoir freezing, ordering control to address issue. Unit is currently not making any unusual noises. Inspection of the evaporator fan motor found ice pooled in the left side, preventing the fan from turning. Ice cleared and ice maker turned off until fill tube can be replaced.; ordrng 1 W11546690 (control) and 1 W11645360 (water chute)"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Columbia, VA 23038

Thomas B.

Job Details: 02/22/2023

"Cx complaint unit is not working properly inspected unit found ice bin coupler has snapped apart ordering the ice bin, chute and accessories.; ordrng 1 W11573761 (Chute) and 1 W10852956 (spring) and 1 WPW10258544 (shaft) and 1 WP2220458 (coupling) and 1 W11347840 (Ice bin)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/22/2023

"cx complaint no cool, checked unit, come to find brown wire not seated to heater, reseated and secured connection until return visit, cleared frost build with steamer. ordering harness to complete repair. verified unit has proper acu; ordrng 1 W11545823 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/22/2023

"cx complaint doesn't fill with water the washer does have power but doesn't fill with water, checked unit and found f5e2tested unit and found at J6-7 and J18-3voltage is 1VDC unit will need main control per service matters also lidlock just incase for repair . checked gearcase and everything under unit checked good and ohmed out good .; ordrng 1 W11130238 (control)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Norfolk, VA 23504

Justin W.

Job Details: 02/22/2023

"cx complaint terminal block burn smell. confirmed called safety spoke Sasha documented finding. replaced terminal and repaired black wire using kit from v/s. unable to test due to damaged power cable. advised cx if unit not working after cord is replaced to call back. cx agreed; ordrng 1 279320 (terminal kit jw vs), used 1 279320 (term kit jw vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bowie, MD 20716

Shane B.

Job Details: 02/22/2023

"cx complaint is the unit not powering. unit is a floo rmodel at bray and scarf and has never been sold, still new. employee plugged unit in to demo it and it would not power on. confiremd complaint. plugged unit in, lid latch locked, unlcoked but would do nothing else. will not enter diagnostic mode. i found control is getting 125vac. LEDs on control and UI are flahsing. UI is getting 12vdc but will not respond. unit will need a new console. ordering part. schedule when available; ordrng 1 W11478526 (user interface)"

We serviced a

JENN-AIR COOKTOP

Model JGC7636BS01

Near Potomac, MD 20854

Julian H.

Job Details: 02/22/2023

CX complaint about unit not working properly on RF burner it will spark when is lite tested confirmed issue feedback from ignitor not getting there also found a delay on spark from LF & RR ordering ignitors; ordrng 1 W10617809 (igntr-surf LF) and 1 W10623868 (igntr-surf RR) and 1 W10617810 (igntr-surf RF)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Richmond, VA 23223

Chris B.

Job Details: 02/22/2023

cx comp unit cook top lf elm stick on high insp unit conf cx comp found switches to have good amount of darkining in contacts ordering infite switches to fix issue; ordrng 1 WPW10434452 (lf switch) and 2 3148951 (rear switch)s and 1 3148954 (rf switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703hps04

Near Aldie, VA 20105

Daniel J.

Job Details: 02/22/2023

fridge side by side no ice and no water when depressed can hear valve no water in icemaker no water being dispensed ordering fan scroll gasket and inlet and dual valve; ordrng 1 W11512399 (inlet valve) and 1 WPW10341320 (dual valve) and 1 W10387387 (gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/22/2023

noise when opening and closing fridge doors test three and hear motor from damper opening and closing ordering damper/coontrol 10 in stock; ordrng 1 wpw10479155 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/22/2023

got here at 355 they are leving for the day resch; saved tckt

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hampstead, MD 21074

Justin S.

Job Details: 02/22/2023

"replaced the bulkhead moisture sensor screen and secondary screen. used silicone to seal the screen to the bulkhead. tested and the unit is spinning blowing and heating good.; ordrng 1 8201711 (adhesive (js vs)), used 1 8201711 (silicone (js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Manassas, VA 20110

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then jumped the Ice Maker from T & H . Ice maker is stuck in the Heating position. I then checked the Power from L & N. I'm getting 123.5 Volts. Unit will need an Ice Maker. ; ordrng 1 W10884390 (Whirlpool Refrigerator Ice Maker Assembly)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Martinsburg, WV 25401

Ezra M.

Job Details: 02/22/2023

latches on door broke. ordering door.; ordrng 1 W11173823 (doormv)

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Martinsburg, WV 25401

Ezra M.

Job Details: 02/22/2023

"Found problem with stator and tub. ordering stator, rotor, and tub.; ordrng 1 W11460604 (Tub) and 1 W11354541 (Stator, Motor) and 1 W11314361 (rotor) and 2 W11557803 (screws, stator)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Winchester, VA 22603

Ezra M.

Job Details: 02/22/2023

"Found latch is working properly but lid is misalign. ordering lid and right hinge.; ordrng 1 W11551376 (Hinge, Lid (right)) and 1 W11470212 (Assembly, Lid)"

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