We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS00
Near Arlington, VA 22201
David J.
Job Details: 03/01/2023
RC 63� FC 64� CX complaint unit just stopped cooling. Customer had another service company come out and inspect unit and they found that the system was not cooling. Arrive today to check temperatures in both temperatures above. Unit was running when I arrived inspected evaporator had no frost pattern. Used UV light to inspect and found no leaks. Pulled unit out. Compressor is running as well as condenser fan. Compressor is warm and not boiling. Evaporator fan is working as well called EW and was told to order a sealed system repair for this unit will return once parts arrive. ; ordrng 1 WPW10507886 (Compressor kit) and 1 W11256565 (Evap) and 1 876764 (Coupler) and 1 WPW10143759 (Dryer) and 1 Sstech (Ss tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Washington, DC 20015
Brian F.
Job Details: 03/01/2023
"Cx has 5 year Bray & Scarff warranty, spoke to MR, explained to cx job must be called in and dispatched correctly for proper coverage."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near Fishersville, VA 22939
Kyle A.
Job Details: 03/01/2023
Cx complaint of burners being too high. Did confirm and adjusted valves to customers preferences and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Perry Hall, MD 21128
Neil H.
Job Details: 03/01/2023
"cx complaint unit making sqealing noise need rollers,pulley,and belt told cx no danger using unit they where scared it would spark and catch fire; ordrng 5 WPW10314173 (support)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Millersville, MD 21108
Dustin F.
Job Details: 03/01/2023
"Replaced RC door and shelf, tested function. Unit works as intended."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Virginia Beach, VA 23462
Branden R.
Job Details: 03/01/2023
"came out ot replace parts on unit , disasmebled and replaced all parts needed for repair, tested unit and everything is now running as deisnged. pre heated oven to 350 and all surface elements are cycling as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Derwood, MD 20855
Justin S.
Job Details: 03/01/2023
"the unit was off when i arrived. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. th eunit is now good; ordrng 1 W10913906 (coupler (js vs)), used 1 w10913906 (coupler (js vs)) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/01/2023
Cx complaint unit is not working properly inspected unit ran a dye light all over couldn't find any issues unit is maintaining proper temperature in both refrigerator and freezer cx states it can get too cold sometimes educated cx on proper loading tips to avoid blocking the vents. verified no leaking unit is working as designed
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Virginia Beach, VA 23462
Branden R.
Job Details: 03/01/2023
came out to replace parts on unit disasembled and replace all parts needed for repair . tested and unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Conway, SC 29527
Jason T.
Job Details: 03/01/2023
"Cx complaint, will not finish a wash cycle, no error codes found, during agitation test, gear case slipping, drive motor slipping during manual test. Wash plate seized to the gear case, drive belt is slipping on the cam, unit needs a rebuild, ordering all parts to complete the repair, direct ship parts to her house, advised cx to contact VIA dispatch once all parts are received, cx agreed.; ordrng 1 W11454734 (GEAR CASE) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W10528947 (drive hub kit) and 1 LOOK (LOOK)"
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDB01
Near Sterling, VA 20164
Christian C.
Job Details: 03/01/2023
Installed inverter board. Powered back on unit. Compressor kicked on. Can feel cold air from fans inside FC section. Set temps to recommended. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23320
Branden R.
Job Details: 03/01/2023
"cx complaint clicking or clacking noise - top load washer - pre-id intermittent sound checked unit and found clutch coming unseated from gearcase causing it to make loud noise on pully . reseated nut with small amount of blue loktight , tested all other major componets and everything checked good , tested unit and unit is running as designed ."
We serviced a
MAYTAG WASHER
Model MHW8000AW0
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 03/01/2023
"Cs unit is leaking water , confirmed complaint. I found the diverter valve is leaking at the hose clamps (see pics) . Ordering replacement clamps, the screw types to ensure good seal. The old clamp are the pressure type and they are not sealing around the hose. Customer paid in full.; ordrng 2 WP596669 (clamp)s"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Potomac, MD 20854
Julian H.
Job Details: 03/01/2023
replaced pump & working MUST WAIT 24 HRS TO SEE ICE
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 03/01/2023
"Cx complained of a drip. Installed new water valve, turned water on and there is no longer a drip. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Virginia Beach, VA 23452
Austin D.
Job Details: 03/01/2023
"cx complaint the unit is makiing abnormal noises during the spin cycle. checked the unit and let the unit run through a drain and spin. did hear some abnormal grinding throught the cycle. other than that no issues found. no oil located on gearcase. issue is interntal. ordering new gearcase, belt, pulley and motor. will return once the parts come in.; ordrng 1 W11454372 (transmission) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23220
Joseph D.
Job Details: 03/01/2023
Replaced valve and filterhead
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 03/01/2023
"cx complaint fz light out, unit not making ice and fz not cooling. inspected unit and verified complaint. test56 E0 no errors. icemaker harvests and fills correctly. found evap overfrosted and bimetal is reading open. found fz light out. my steamer stopped heating so i couldnt fully defrost unit. had to clear frost around wires with heatgun. i was very careful to not melt anything. replaced fz led and fz evap fan with harness. tested unit. unit is now working properly. quoted 454.34, paid in full with c/c. advised cx since i cant fully defrost unit at this time, he needs to leave cooling turned off for 2 days so rest of frost can melt so unit can cool properly. advised cx of leak potential and to put towels behind fz drawer. cx understands"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Frederick, MD 21703
Ricardo S.
Job Details: 03/01/2023
one of the copper lines on the compressor has become disconnected.. order coupler. sealed system repair LOOK LOOK; ordrng 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 W10913906 (coupler)s and 2 w11504415 (coupler)s and 1 sealedsystem (repair LOOK LOOK) and 2 countsjob (counts job)s and 1 W11109499 (drier-tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21224
Eric W.
Job Details: 03/01/2023
installed new door valve and filrter housing tested unit no leaks
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 03/01/2023
Installed second control. And light is working again. Not sure how the brand new board went bad. All check ok.
We serviced a
JENNAIR OVEN
Model JJW2430DP03
Near Annandale, VA 22003
Jason A.
Job Details: 03/01/2023
Called office. IN WARRANTY: CX complaint stuck shorted key kitchen Single WALL OVEN. Replaced console. Set time & date. Preheated oven. Checked error codes. No error codes returned > SZ / JJCX called as we were driving away. Reported balck smoke.& fire from left side of oven cavity. CX stopped preheat & opened doors & ran vent Found scorched carbon & burnt BROILER. element & CONVECTION.fan & element discolored. See SDpics. BROILER > JJ; ordrng 1 W10860984 (motor-fan CONVECT) and 1 W10804429 (elmnt- BROIL) and 1 W11290999 (shield)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Baltimore, MD 21214
Shane M.
Job Details: 03/01/2023
installed control. restart power to unit. unit working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hagerstown, MD 21742
Ken M.
Job Details: 03/01/2023
Console and lid lock replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ02
Near Fort Washington, MD 20744
Robert A.
Job Details: 03/01/2023
"Cx complaint that food is still freezing in the RC. I inspected the unit to confirm the complaint. I found the RC temp is 32 but it's set to 38. I took photos of multiple frozen items. The damper is working fine. I checked the thermistor reading at the control (con3 1&4), it read 5.6k ohms. I called techline to document the issue, they recommended replacing the RC thermistor. I'm ordering the part for the return visit.sr7735845234; ordrng 1 WPW10317076 (control board) and 1 WPW10224292 (harness w/sensor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Owings Mills, MD 21117
Emmanuel R.
Job Details: 03/01/2023
"Replaced control board and UI,Tested unit.Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 03/01/2023
Customers complaint is unit not draining. Found and error code for an inlet valve electrical problem. Found loose harness reinstalled all check ok.
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/01/2023
"CX Concern the unit making horrible noise in spin every cycle ..water hazrd error in diag , no other errors .. unit completed a diag cycle, couldnt replicate issue. cx had video of unit and it screams.. there is some plastic shavings/ finer pieces on clutch .. unit needs new gearacse, clutch and valve .; ordrng 1 look (look) and 1 2ct (2ct) and 1 w11449840 (gearacse) and 1 w10721967 (clutch) and 1 W11513255 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23231
Chris B.
Job Details: 03/01/2023
replaced IM found unit working as desighned but cx still complains of food freezing in fridge water dispencer leaking and still dropping advised cx to leave cup under dispencer for at least 3 seconds before removing cup cx was not agreeing that would solve issue also found rc temp 37 degrees and fc at -1 called tech line spoke with chris stated unit is funtioning as desighned
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Smithfield, VA 23430
Justin W.
Job Details: 03/01/2023
replaced ui and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 03/01/2023
"CX Concern thre unit not spinning out clothes. no errors in diag and went through diag cycle.. found no noise in spin, but noticed the bellow w/ abrasion and a tear .. statcked unit , needs two techs ..; ordrng 1 W11314648 (bellow) and 1 W11322905 (acu) and 1 look (look) and 1 secondtech (second tech)"
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Baltimore, MD 21230
Eric W.
Job Details: 03/01/2023
cx complant of unit unit making noise found bearing going bad gave cx quote he is not fixing unit
We serviced a
WHIRLPOOL OVEN
Model KEMS378SBL05
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/01/2023
"cx complaint f6e0 code, checked unit found f6e0 communication code, unit high in cabinet in corner making dolly inusable, per tech sheet replace loweer oven u.i if both panels are showing code, cycled power, cleared code, heated both ovens code did not reappear, quoted cx parts WPW10312206 control $284.75, labor $200.00 (includes 2nd tech), shipping $15.00, tax $17.09, total $636.84, advised id micro u.i is causing issue, part is NLA, and could not guarantee repair, cx unsure if repair at this time"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Providence Forge, VA 23140
Orbie
Job Details: 03/01/2023
cx complaint unit has intermittent problem controlling top and bottom ovens. no codes present. ordering control and console to complete repair. ordering another tech just to be safe as well.; ordrng 1 W11297709 (console) and 1 W11261167 (control) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Midlothian, VA 23112
John P.
Job Details: 03/01/2023
Installed console tested working as designed
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Winchester, VA 22603
Ezra M.
Job Details: 03/01/2023
"spin issue - checked errors, none stored. tested unit, found front right foot not installed properly. reinstalled, tested, spinning normally."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bethesda, MD 20814
Roberto I.
Job Details: 03/01/2023
"Cx complaint no wash.Ran diag, found 4-3 and 7-1 errors. Ran a test cycle, the wash motor didn't run, the unit drained and the heater worked ok. Confirmed 120V supplied to the wash motor. Ordering sump/motor assy W11025157; ordrng 1 W11025157 (sump/motor assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Baltimore, MD 21239
Shane M.
Job Details: 03/01/2023
installed all parts. calibrated the unit. unit workig properly.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Hyattsville, MD 20785
Shane B.
Job Details: 03/01/2023
"cx complaint is another bulb inside the unit blowing. bulb has been replaced 3 times already, the socket and wiring harness have also been replaced. i found bulb broken with the metal part remaining in the socket. i called techline to documet as this is a repeat issue. they had me verify the outlet is wired properly, had me verify door is not being slammed/kids arent running around causing vibration issues. outlet is fine, cx is not abusing unit. techline said there is nothing else to try besides replacing the bulb again. replaced bulb with preIDed part. light is now working. gave cx SR#. they are not happy with the unit and dont believe this bulb is going to last any longer than the other 3."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Silver Spring, MD 20902
Roberto I.
Job Details: 03/01/2023
"CX complaint right door not closing properly. Inspected unit, found right door broken at the bottom hinge. Quoted repair $715.84 with $110 labor for right door LW10413519, nameplate W11178521 and cam WPW10470155 rteplacement. Cx declined. Collected $120; ordrng 1 LW10413519 (right door fip) and 1 W11178521 (nameplate) and 1 WPW10470155 (cam)"
We serviced a
WHIRLPOOL OVEN
Model WEE730H0DB0
Near ,
Eric W.
Job Details: 03/01/2023
nstalled new cooling fan and tested unit no more erro code
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Middletown, PA 17057
Fred G.
Job Details: 03/01/2023
"cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f4e3. cleared code and ran auto test and found wash motor was only humming. removed front door panel and found 8.5ohms from wash motor, I found 122.8vac to wash motor. unit needs sump to correct issue qouted cx for repair and cx declined. charged cx only for service call $120"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Falls Church, VA 22043
David J.
Job Details: 03/01/2023
Cx complaint unit leaking. Arrived and inspected unit. Found drops off water coming from front left of outer door. Pulled outer door skin off and found When unit washes water splashes out of inner door. Ordering inner door and inner door gasket for return visit. Changed tub seal just in case. Will return when parts arrive. No leaks under unit or at valve. ; ordrng 1 W11559689 (Innerdoor panel) and 1 W11606677 (Lower door seal)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Cartersville, VA 23027
John P.
Job Details: 03/01/2023
CX complaint unit not working check unit found bad cold valve replaced tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/01/2023
"Customer complaint is that the unit is leaking. Inspection of the unit found dry water runs from the inlet assembly on the side. Nut securing the assembly from the inside was loose. Nut tightened down and ran test cycle. Unit is working properly, no leaks."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Clarksburg, MD 20871
Julian H.
Job Details: 03/01/2023
CX complaiint about door opening by itself & condensation running out door inspected & found that seal is tearing (not caused by CX) & catch has difficulty to stay close sometimes need parts also complaint about discoloration of heater exhaust & back explained to her that is normal wear & tear need parts; ordrng 1 WPW10610880 (catch) and 1 WP3403431 (strike) and 1 W10861521 (seal-door) and 1 WP279368 (adhesive)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Glen Burnie, MD 21061
Eric W.
Job Details: 03/01/2023
installed new wheels and shafts and tested unit unit is now quiet
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW0
Near Round Hill, VA 20141
Ezra M.
Job Details: 03/01/2023
"marks on cloths due to frozen roller. adviced cx to replace drum, rollers and roller stafts. cx declined repair. looking at getting new drier."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Germantown, MD 20874
Julian H.
Job Details: 03/01/2023
2 YR WARRANTY COTSCO CX complaint about unit not drying on sensor dry stops several times & had to keep pressing button to start cycle checked test mode no errors found an issue with sensor harness not sendng signal to board need part; ordrng 1 WPW10298258 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WRS315SDHM08
Near Hanover, PA 17331
Bernard M.
Job Details: 03/01/2023
"Replaced valve, turned on the water and dispensed, no leaks were found and water has steady flow from dispenser. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Purcellville, VA 20132
Ezra M.
Job Details: 03/01/2023
"Replaced control, valve assy, tested, working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 03/01/2023
Inspected the unit. Found that the cx is saying that the Refrigerator right Door Seal is ripping. Checked the Door Seal. Door Seal is ripping. Unit will need the Door Seal. ; ordrng 1 W10830274 (Whirlpool Refrigerator Door Gasket)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Kent, VA 23124
Orbie
Job Details: 03/01/2023
cx complaint unit may not be running through full cycle. no codes present at this time. noticed intermitent vibration during spin in test. advised cx to monitor operation and to call back if unit gets worse.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22556
Tanner B.
Job Details: 03/01/2023
"Nut for drive pulley came loose , tightened nut to shaft really good . tested unit. unit sounds good and completing diag cycle. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rosedale, MD 21237
Eric W.
Job Details: 03/01/2023
cx complant of unit not working inspected unit found when unit tryes to move shifter it shuts down and then comes back on on both spin and adjutate unit will need new control and shifter; ordrng 1 W11481722 (shifter)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Manakin-Sabot, VA 23103
John P.
Job Details: 03/01/2023
Installed sump tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Culpeper, VA 22701
Danny R.
Job Details: 03/01/2023
found pipe touching condesor fan adjusted this and now no noise checksok
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFB01
Near Stafford, VA 22554
Tanner B.
Job Details: 03/01/2023
"CX Concern the unit not cooling well, freezing everything in rc.. found the temp at 35 but actual temps were 24.5 degrees F . RC thermisitor open and the unit defrost heater wasnt getting voltage in diag mode, but there was no deforst issue . unit needs new control , harness and rc thermisitor / cover . cover tabs failed , not properly securing the rc thermisitor to read temp correctly ..; ordrng 1 W11035841 (control) and 1 W10316760 (thermisitor) and 1 W11551372 (harness) and 1 WPW10425252 (cover) and 1 look (look)"
We serviced a
JENN-AIR FREEZER
Model JBSS48E22L00
Near Richmond, VA 23226
Chris B.
Job Details: 03/01/2023
cx comp unit will smoke insp unit conf cx comp found steam coming from heater when unit defrost inspected heater and evap unit is working as desighned called safety spoke with eric unit working as desighned
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS00
Near Keswick, VA 22947
Eric F.
Job Details: 03/01/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Darnestown, MD 20874
Julian H.
Job Details: 03/01/2023
Cx complaint about unit not cooling as well on RC checked temps found 40@ 35 set notice drip pan starting to bowed as well water accumulating under drawer need to replace drip pan as well optimize sensor to suction line evapcover missing tabs sS16360 scode will cover labor seals are tearing (not caused by Cx) causing a bad sealing ui digits really hard to see temp set missing digits fading away frost acummulating on FC & behind adapter need parts ; ordrng 2 W10846057 (gasket-fip)s and 1 W10864518 (adapter) and 1 W11084807 (extension drain tube) and 1 W10789393 (cntrl-elec ui) and 1 W11188493 (cover-evap)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Locust Grove, VA 22508
Thomas B.
Job Details: 03/01/2023
Cx complaint unit not working properly inspected unit found drain line installed incorrectly reseated and installed correctly unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ0
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 03/01/2023
replaced motor and timer. tested unit. unit is now working properly
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Fredericksburg, VA 22405
Thomas B.
Job Details: 03/01/2023
Cx states unit doesn't heat every time ran a cup of water 5 times for 3 mins each time changing out water each time. unit heated every time ordering a capacitor and diode did notice the diode is very warm almost hot ordering parts; ordrng 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg)
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Toano, VA 23168
Orbie
Job Details: 03/01/2023
cx complaint unit not locking. verified cx complaint. found malfunctioning strike. replaced strike. tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 02/27/2023
Cx complaint of unit not making ice. Did confirm frozen fill tube. Cleared tube with steam gun and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Brandywine, MD 20613
Robert A.
Job Details: 02/27/2023
"Cx complaint that the unit locks the door after starting a cycle. I inspected the unit and confirmed the complaint. I found the door lock with wet clothes inside. I removed the water and checked for error codes (f9e1 f3e1 f5e2). I checked the drain pump ohms (17.5ohms). The door unlocked when I removed the water, when the drain pump ran the sound was very low as if the impeller was not rotating. The unit needs a new drain pump, pressure switch and control board to resolve the issue. I quoted the cx and collected the service call fee by CC.; ordrng 1 W10864049 (control board 75.69)"
We serviced a
MAYTAG WASHER
Model MVWC200XW2
Near Portsmouth, VA 23703
Justin W.
Job Details: 02/27/2023
replaced suspension tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 02/27/2023
Cx complaint is that the unit is not making ice. Upon arival I found that the ice maker is completing the harvest cycle but is not filling. I can hea the valve activate but no water is coming out. I removed the ice maker and found that one of the wires in the heater harness has separated and failed. The fill tube is frozen. I quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11230096 (FIll tube/ Heater)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Yorktown, VA 23693
Lucas R.
Job Details: 02/27/2023
"cx complaint unit not dispensing ice or water, checked unit found ice chute offset from door, causing door switch not to make contact adjusted ice chute, tested, advised cx to change filter every 6 months or dont use, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Virginia Beach, VA 23455
Carl A.
Job Details: 02/27/2023
"cx complaint of unit not finish,checked unit to find the following error codes F5E4,was checked unit to find that the unit starts ran through and found unit just stopped and never finshed cycle ordering control board; ordrng 1 W11544680 (CNTRLELEC)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 02/27/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Stewartstown, PA 17363
Drew B.
Job Details: 02/27/2023
"cx complaint that unit is not working when arrived powered on and went to auto test and found the unit to make a loud grinding screeching noise when agitation and spinning and when loooked underneath, found cam pulley nut is backed out again and belt is fraying and slipping off.. schd for the 1st call for time on the 28th; ordrng 1 W10721967 (cam pulley 49@trb) and 1 W11239857 (belt 67@trb) and 1 W11409708 (shiled 10@trb)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Wilmington, DE 19809
Taylor F.
Job Details: 02/27/2023
"Cx complaint is unit leaking. Tested inspected and could not verify complaint. Cx explained the company that installed the dishwasher came back out and leveled the unit. After they had been there, the cx has ran multiple cycles and unit never leaked again. Unit is working as designed. Job is complete."
We serviced a
JENNAIR OVEN
Model JJW2827DS00
Near Falls Church, VA 22042
Lloyd B.
Job Details: 02/27/2023
Cx complained the unit did not work. Inspected the unit and found a stuck key error. Unit needs new console. Service declined for now. Job complete; ordrng 1 W11236899 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Ashland, VA 23005
Thomas B.
Job Details: 02/27/2023
Cx complaint unit is not working properly inspected unit found unit stuck in feedback loop cleared up and tested unit runs Normally no error codes store except for a stuck key verified key is working properly unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Fairfax Station, VA 22039
Jason A.
Job Details: 02/27/2023
M160TS1APL1 = CX complaint WASHER F2E2 error code & cannot clear. Verifed error code. Measured 120VAC at outlet & checked good polarity. Error persists when plugged back in & drain pump runs. Unplugged unit & removed non-essential loads with same results. Place CX on cancellation list if part becomes avail > JJ; ordrng 1 W11478524 (CONSOLE UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Locust Grove, VA 22508
Robert W.
Job Details: 02/27/2023
"Replaced Heater, Control, Harness unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Washington, DC 20037
Shawn D.
Job Details: 02/27/2023
"cx complaint unit is not washing the clothes, inspected unti then ran unit door locks but will not spin looks to be trying but will not. pulled unit apart and checked control and had weird marks on it so replaced it and retetsed and still same issue. checked motor from control and is 8.5 on yellow wire and 8.4 on red wire i think it was. motor and harness are good. i did find actuator wire on top of plate under unit and is tight and could be stressing wires so moved that and retested and finally got unit to spin and is really really loud. unit seems to have a gearcase issue. ordering gearcase,shifter,capacitor for return needs to be a 2 count job on return and psssible we might need to check under tub so will need second tech to lift dryer off.; ordrng 1 W10883783 (gearcase) and 1 W11614637 (shifter) and 1 W11176560 (capacitor) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Virginia Beach, VA 23455
Carl A.
Job Details: 02/27/2023
replaced harness tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Mineral, VA 23117
Kyle A.
Job Details: 02/27/2023
Cx was unavailable ; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ00
Near Baltimore, MD 21207
Eric W.
Job Details: 02/27/2023
installed new evap and filled unit tested no leaks found unitstarting to cool and no water to unit cx is going to fix
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Baltimore, MD 21209
Shane M.
Job Details: 02/27/2023
"installed door, found leds lights on filter cover are out. also found warped drainpan, this caused the front cover on bottom shelf to crack due to the warpped pan. this caused ice built up under the bin. ordering parts.; ordrng 1 WPW10277799 (harness) and 1 W11457241 (drain pan) and 1 W11034025 (front cover) and 1 W11203918 (leds)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22602
Ezra M.
Job Details: 02/27/2023
"cust stating lint on clothes when coming out of washer. no errors, filling washing and draining normally. spoke to rob w/techline - , normal operation,no lint filter in washer, cust is hanging them to dry, cust not putting clothes in dryer to remove lint. advised putting clothes in dryer on air fluff after drying to remove lint."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rhoadesville, VA 22542
Robert W.
Job Details: 02/27/2023
"Cx Complaint is the unit is making a burning smell. ran diag and unit has no error codes pulled unit out unit hasnt been ran since earley morning and motor is still very hot smell is coming from motor.Motor is testing a little out of range, Called safety; ordrng 1 W10890624 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Charles Town, WV 25414
Ezra M.
Job Details: 02/27/2023
"Replaced motor, belt, and pulley. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20003
Shawn D.
Job Details: 02/27/2023
arrived found i do not have dispenser maintance guy ask if we can ship it here he will slide it in. replaced the maincontrol then ran serviuce cycle and unti spins good drains good and door unlocked at the end. reordering disepnser and if possible ship it to building it just slides in; ordrng 1 W10868281 (dispenser) and 1 look (look)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Annandale, VA 22003
Lloyd B.
Job Details: 02/27/2023
Cx complained the unit has its insulation showing. INspected the unit and found the door insulation was too low. Removed front cover and adjusted the insulation higher. Put door back together and the insulation can no longer been seen. Job complete
We serviced a
JENNAIR COOKTOP
Model CVG4280W
Near Bowie, MD 20721
Shane B.
Job Details: 02/27/2023
"cx complaint is the right 2 burners not igniting, the grill over the downdraft being discolored and cx wants a new filter for the downdraft. grill is no longer available. i found both ignitors are very worn and left ignitor is damaged. the rest of the burner assembly looks to be in good shape. i could get all burners to ignite eventually. unit will need new ignitors and screen. informed cx the grill is no longer available. they paid service call and are going to shop around before they decide to fix this unit or not.; ordrng 1 WP707929 (filter- gr) and 2 WP71002179 (igntr-surf)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near McLean, VA 22102
Christian C.
Job Details: 02/27/2023
Installed right RC gasket. Heated gasket to form to liner.
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS4
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 02/27/2023
"cx compliant is the door falling off the unit. confirmed complait. cx removed door completly when she opened it leaving only the wiring holding the door on. 1 orange wire on the door near the bottom hinge is already broken. top tab with the post holding the door to the cabinet is missing/broken off. tabs that hold the inner door to outer doo are also cracked, they will fall apart when door is disassembled. unit will need inner door, screw, and 6 spacers. cx said display/keypad worked fine dispite broken wire. quoted cx for door parts i know it needs and explained these old doors crack apart when disassembled, more parts may be needed once we start taking it apart. cx paid service call and said she will shop around for a new unit before deciding if she wants this one fixed or not.; ordrng 1 W10112215 (door/mw) and 1 W10565483 (screw) and 6 8206525 (spacer)s"
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Falls Church, VA 22046
Leon
Job Details: 02/27/2023
cx said unit was working and didnt want to pay to get unit looked at if it working now cx said that he'll call back if anything happens again
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Alexandria, VA 22306
David J.
Job Details: 02/27/2023
"F7e5 shifter fault ; ordrng 1 W11502823 (Control) and 1 W11212745 (Actuator) and 1 W11227944 (Capacitor) and 1 W10721967 (Clutch kit) and 1 W11213879 (Belt) and 1 W10913953 (Actuator VS), used 1 W10913953 (Actuator VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW0
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/27/2023
"cx complaint plastic sticking out in drum, front front plastic bearing strip had come off drum, removed drum and reinstalled bearings, reassembled and tested all ops ok, no visible damage to anything possible cliothing snagged and pulled thru"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Pawleys Island, SC 29585
Paul F.
Job Details: 02/27/2023
Installed new parts. All check ok. Found the tub ring needs to be updated to prevent water splashing from the softner disepnser.; ordrng 1 W11094304 (tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bel Air, MD 21014
Emmanuel R.
Job Details: 02/27/2023
Replaced resevior and tested unit. Unit is now working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Reston, VA 20194
Christian C.
Job Details: 02/27/2023
Installed gasket. Heated to form to liner. Cx complaint door does not stop opening. Found door stop and screws defective and not stopping door. Closer 3 at upper marlboro and 10+ at whirlpool.; ordrng 1 WP12028505AP (closer cam) and 1 WPW10120097 (door stop) and 2 WP67006908 (screw)s
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0DS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/27/2023
"cx complaint LR not turning at all, found knob stripped , swapped knobs to test all burners working fine, moved broken knob to center burner (they dont use), gave cx part #WPW10594481for knobs to order online, tested all ops ok collected $120 visa"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Alexandria, VA 22306
David J.
Job Details: 02/27/2023
Cx complaint unit is not cooling as it should. Arrived to unit and inspected found unit is frosting on back wall of FC. Found both RC and FC set to 5 on temp settings. RC was at 50 degrees and FC was at 37 degrees. Inspected harness in FC and found all wires seated correctly. Found FC door gasket to not be sealing in top right corner. Tried using heat gun to soften but still will not seat to cabinet. Found no physical damage. This unit is I very tight space. And will need to be very careful when working on unit. Ordering parts for return visit. ; ordrng 1 LW11026355 (Fc door stainless) and 1 W11650659 (Heater w/harness) and 1 W11518204 (User interface)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Rixeyville, VA 22737
Eric F.
Job Details: 02/27/2023
"Confirmed cx complaint unit not filling properly. Inspected inline water flow, found cold water flow to unit restricted from house. Advised cx to have plumbing checked."