We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Drew B.
Job Details: 11/29/2022
installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Charles City, VA 23030
Chris B.
Job Details: 11/29/2022
cx complaint unit has dents in both sides insp unit conf cx comp found dent in right and left sides of cabinet cx has yet too move into home house is vacant; ordrng 1 W10677266 (cabinet)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near King George, VA 22485
Tanner B.
Job Details: 11/29/2022
"tub that was sent was damaged , cx called wpl cx service while i was there , wpl sending it to product review team .. send me a shop job if wpl resends ticket. thank you"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/29/2022
"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found gap in liner gasket heated and molded to form to liner tested unit now functions normally ; ordrng 1 W11566892 (Harness with bimetal)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near Brandywine, MD 20613
Andrew H.
Job Details: 11/29/2022
"Cx states bake cycle not working in upper oven. Pulled oven from wall, tested power to bake element and control board, tested control fuse. Bake element receiving 120 VAC, control fuse intact, control board only receiving 1.6 VAC. Checked breaker, breaker is working properly. Checked connections at junction box above oven, found melted wire nut at L1 in junction box. Replaced wire nut and entered diagnostic mode, found F1E0 (internal failure). i cleared error code and tested unit. unit is now working poperly and heating. cx paidn for service call with c/c"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Cumberland, PA 17070
Fred G.
Job Details: 11/29/2022
cx complaint unit shut off while in a cycle. inspected unit and found lid is locked. removed console and found 121.7vac to control. console has no response. found water still in unit. tested drain pump and found 20 ohms. replace control and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Winchester, VA 22603
Danny R.
Job Details: 11/29/2022
checked all fused and blets control is clicking and unit is heating but no power to motor will need control and motor; ordrng 1 279787 (motor) and 1 W11413569 (control)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Shady Side, MD 20764
Shawn D.
Job Details: 11/29/2022
"cx complaint unit not working. inspected unit then checked for errors and had f8e1. ran service cycle and when filling hot valve is loud cold valve fills slow and when spinning unit was so loud i had to run out of the room something in the gearcase is bad. unit needs gearcase,splutch,belt,and valve. ordering parts for return 2 count job on return for gearcase; ordrng 1 W11210463 (valve) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, VA 20109
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY7
Near Silver Spring, MD 20901
Roberto I.
Job Details: 11/29/2022
"Replaced parts, water dispenser tested ok. No leaks"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx complaint leaking right corner, found right foot had fallen behind flooring making unit leak forward, releveled entire unit and installed high loop under sink, while testing with panle off found slow drip form dispnser, dispenser not sitting flush and right corner screw hole stripped out, ordering dispenser and bracket; ordrng 1 WPW10671905 (deterg disp asm) and 1 WPW10462232 (brckt-disp)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Springfield, VA 22153
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit did not spin. Installed new cam and shifter and tested in diagnostics and the unit now operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Earleville, MD 21919
Alexander W.
Job Details: 11/29/2022
Opened part and found sump is used water inside of drain pump and gasket is pretty nasty. Spoke to AN about used part checking another sump in now call to schedule with cx ; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Chris B.
Job Details: 11/29/2022
replaced fitting tested unit for leaks unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newport News, VA 23601
Carl A.
Job Details: 11/29/2022
"cx complaint of unit not advancing ,checked unit to find the following error code F8E1,found harness on hot water vavle not fully seated ,reseated connector tested and caibrated unit works as designed"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Waynesboro, PA 17268
Sal R.
Job Details: 11/29/2022
"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, VA 23605
Carl A.
Job Details: 11/29/2022
cxc omplaint of unit not wroking.checked unit to find no erro codes at this time ran unit through diag to find it to stop at agationfound few problmes with unit lid lock had failed along with cap and actuator ordering part needed for repairs; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/29/2022
"noise during agitation, not finishing cycle. storing error f7e6, found actuator failed, arm seperated, not removing unit from spin. replaced actuator, calibrated and tested unit, working normally"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"replaced console, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Harrisburg, PA 17109
Fred G.
Job Details: 11/29/2022
"cx complaint unit is making a buzzing noise and unit is not filling and shuts off. inspected unit and entered diag and found f8e1, f5e4, f0e5. clear codes and ran auto test and found no issues. tested every water valve at store and found all valves are dispensing water as designed. i did find the gearcase/ spin basket is out of balanced. also found splutch/motor has worn through the belt cover. splutch and belt are showing signs of wear. unit needs spin basket, gearcase, drive motor, drive belt, splutch, belt cover, 2 call count. once spin basket is in the cx hand they will call and set up a return visit.; ordrng 1 W11178224 (spin basket) and 1 W11449840 (gear case) and 1 W11283592 (motor-drve) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 2callcount and 1 W11409708 (belt shield)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Falls Church, VA 22042
Jason A.
Job Details: 11/29/2022
S38253 CX complaint FRIDGE water leaks from ice built up on FC floor. Cleared all ice. Replace dran tube with Ptrap. Test water drain is good > JJ
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"cx complaint unit leaking, no ice and freezing food. checked unit. fc temp at 4 degrees, rc at 35 degrees, come to find defective inlet valve measuring out of range, not allowing water to pass through. also come to find rc door not sealing due to defective hinges and stripped screws. ordering all parts to complete repair.; ordrng 1 WPW10279909 (valve-inlt) and 2 WP487576 (washer)s and 1 WP2325482 (hinge) and 1 W11026307 (hinge-pin) and 2 WP489497 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details: 11/29/2022
Installed ice maker cycle filled with water and it appears to be working as designed
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, VA 20109
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Andrew S.
Job Details: 11/29/2022
"Cx complaint is that the unit will not start a cycle it locks, makes some noise and then goes to done. Upon arrival I found no error codes. I then ran the diag test and found that the unit is not agitating or spinning. I found that the capacitor has failed. I am ordering the capacitor. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11395618 (Capacitor)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Frederick R.
Job Details: 11/29/2022
replaced front door panel per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/29/2022
"cx compliant unit is not draining. inspected unit and found unit was unplugged, plugged unit in and found 0 error codes. manually activated the drain and found drain pump sounds like something was in it. cleared water from unit with vacuum and removed drain pump and found a sock was stuck in pump. was able to removed sock and tested unit. unit now checks good. called TC (A152TS0NPL1) due to the unit just being out of warranty. whirlpool helped and unit is covered for repair."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Yorktown, VA 23690
Carl A.
Job Details: 11/29/2022
"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntingtown, MD 20639
Shawn D.
Job Details: 11/29/2022
"cx complaint unit still making noise. inspected unit no noise right now right hand door the closure is not closing on its own. fixed door and now closes on its own spring was not in right postion. i then ran test 3 all fans sound good,, test 4 i get some noise when compresor is running, test 5 i ran and removed rear cover and noise started happening and cx confirmed noise. noise is coming form condenser rattling when compresor is at full ramp. used pads from v/s and adjusted condenser best i could then leveld unit and now sounds alot better. told cx to keep an eye on noise. unit is good; ordrng 2 w11553819 (insulation SD V/S)s, used 2 w11553819 (insulation SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Winchester, VA 22603
Danny R.
Job Details: 11/29/2022
checked all fused and blets control is clicking and unit is heating but no power to motor will need control and motor; ordrng 1 279787 (motor) and 1 W11413569 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/29/2022
"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit's broiler is intermittent in lighting. I inspected the unit to confirm the complaint. I found the cooktop burner and the bake burn work fine. However the broiler burner take a few seconds to fully light. Only half of the burner tube has a flame, the strong smell of gas emit from unburned gas out of the tube. The unit needs a new broiler burner to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WP8054078 (broiler burner tube 128.62)"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW01
Near DeWitt, VA 23840
John P.
Job Details: 11/29/2022
"CX complaint door not sealing causing Frost to accumulate around door and light not coming on, checked unit found still had spacers installed on door removed spacers found issue with light is door not being open far enough CX has cabinets installed above freezer preventing door from opening completely preventing light from coming on"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near Brandywine, MD 20613
Andrew H.
Job Details: 11/29/2022
"Cx states bake cycle not working in upper oven. Pulled oven from wall, tested power to bake element and control board, tested control fuse. Bake element receiving 120 VAC, control fuse intact, control board only receiving 1.6 VAC. Checked breaker, breaker is working properly. Checked connections at junction box above oven, found melted wire nut at L1 in junction box. Replaced wire nut and entered diagnostic mode, found F1E0 (internal failure). i cleared error code and tested unit. unit is now working poperly and heating. cx paidn for service call with c/c"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/29/2022
"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBL00
Near Alexandria, VA 22308
Eric W.
Job Details: 11/29/2022
cx complant of unit leaking water inspected unit found water dripping from filter housing needs housing cx paid in full; ordrng 1 WP2186443 (Water Filter Housing)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW
Near Selbyville, DE 19975
Frederick R.
Job Details: 11/29/2022
CX cancelled appt at door
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint FRIDGE did not cool for 48HRS after last service. After that unit start to cool& make ice. Replaced evap fan damper again. Test in diagnostics control reals thermistors. Test damper & fans operate. Compressor runs. Reset power & compressor & fans runs > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/29/2022
dropped ice once after service call completed harvest checked freezer temp set to 0 f showing 0 f on thermocoupler and showing 36 in fridge section checked evap not frosted over callled tech line ran test 36 fan motor ramps up but surges and starts back over again tech sugguesting fan motor for iceroom 110 due on return; ordrng 1 W10846539 (fan motor)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, VA 20109
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details: 11/29/2022
"Replaced parts but shelves didn't aligned. Possible issue with side ladders or shelves. Ordering 2 side ladders WPW10372170, 3 shelves WPW10756310 and a shelf WPW10737427. If after this parts replacement stil not working, we have to call tech line.; ordrng 1 WPW10737427 (shelf) and 2 WPW10372170 (side ladder)s and 3 WPW10756310 (shelf)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/29/2022
cx has no issue with the unit i checked sprayers and the filter all clean ran dia test unit washing and working great explained to cx that running hot water at sink for a few mins to get hot water up to dishwasher cx is elderly and can't really understand that the unit is working because she is use to her older unit i explained everything and she wrote it down but i also told her to if she ever just has a question on something she's confused about she could call us or whirlpool very nice lady.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22304
Dustin F.
Job Details: 11/29/2022
"Installed 2 new legs, leveled unit, unit now works as intended."
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/29/2022
"Arr at cx and cx has a new issues the cooktop ignitor wont stop igniting the switches are off, found the harness appears to be good. Ordering cooktop spark module and harness and will use bake and broil and oven spark module on return; ordrng 1 WPW10475149 (CT spark module) and 1 W11376663 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Palmyra, VA 22963
Kyle A.
Job Details: 11/29/2022
Removed and replaced drier and compressor. Charged unit with nitro and it held 110psi. Charges with 4.5 oz of r134 and highside got hot. Unit is now as designed.
We serviced a
KITCHENAID OVEN
Model KFGC558JSS00
Near Huntingtown, MD 20639
Shawn D.
Job Details: 11/29/2022
cx complaint was trying to cook on thanksving and said her phone said oven was cooking oven said it was cooking but no heat but said she finally got it to work but then did it again this is on the bigger oven small oven is fine. inspected unit then checked for errors and didnt show any. i noticed light staying on in big oven. found latch is bend so door switch is not being activated. ordering door latch for return part is in stock so rescheduled for friday 12/2/22; ordrng 1 W11029221 (door latch)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Yorktown, VA 23690
Carl A.
Job Details: 11/29/2022
"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2676FRZ00
Near Sterling, VA 20164
Richard B.
Job Details: 11/29/2022
"CX complant. Lights off and ui issues. Prior diagnosis found unit needs UI and harness along with LED module. Installed all and cycled power.Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22304
Dustin F.
Job Details: 11/29/2022
"Installed 2 new legs, leveled unit, unit now works as intended."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
CX complaint lid not staying in place ordering lid bushing; ordrng 1 WP21258 (Bushing)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Takoma Park, MD 20912
Emmanuel R.
Job Details: 11/29/2022
"Cs is not washing dishes properly, Confirmed complaint, diagnostic shows no error codes. Test cycle completed ok. After futher imspection I found the spray arms clogged and not spinning when wash motor cuts on, quoted customer for all 3 spray arms but they denied repairs at this time. Collected for svc call. $120.00"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/29/2022
"noise during agitation, not finishing cycle. storing error f7e6, found actuator failed, arm seperated, not removing unit from spin. replaced actuator, calibrated and tested unit, working normally"
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM03
Near Ocean View, DE 19967
Frederick R.
Job Details: 11/29/2022
CX complaint is evap freezes over. Tested heater at board (43.6 ohms) thermistor at 7.65k ohms. Testeed heater in forced defrost and it works. Spoke to Scott an WPTL (SR#7735154252). He wants the UI and control replaced at the same time. If the unit continues to have defrost issues it will be processed as non repairable. Unit will not work properly even if defrost issue is resolved because unit is in garage. This will not cause a defrost issue though. SPoke to Christine at WPTP Shipping UI directly to CX and ordering control from Tribles. Order# 1537290305. Auth# W152U80NPL1.; ordrng 1 W11449482 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rixeyville, VA 22737
Robert W.
Job Details: 11/29/2022
CX Complaint is the unit isnt making ice. Inspected unit and found error for IM tested im and IM wont harvest sensor is working properly unit is getting good water IM is getting good power. Ordering IM; ordrng 1 W11579560 (IM)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Spring Grove, PA 17362
Drew B.
Job Details: 11/29/2022
cx complaint that unit is not going through cycle iu found the long fill no fill code cx had just gotten unit and didnt have hot on and instrucred how unit works with water supply inside 30 days unit now checkd good
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Brambleton, VA 20148
Richard B.
Job Details: 11/29/2022
"CX complant. Control fell inside. Prior diagnosis found unit needs hardware kit . Installed control plate to control and then fastened control plate to hood canopy securing control in holes . Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, VA 23061
Carl A.
Job Details: 11/29/2022
cx complaint of cavity light not working checked unit to find problem on board as power is coming to board but not putting on on that connection ordering control board for repairs; ordrng 1 W11443147 (CNTRL-ELEC)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/29/2022
"spun basket by hand. heard no strange noises. no saved error codes. found no oil leaking from gearcase or any other issues. removed spin basket, no debry stuck between basket and tub. replaced gearcase with ordered part. calibrated unit and ran service cycle. unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Arlington, VA 22207
David J.
Job Details: 11/29/2022
CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Charles City, VA 23030
Chris B.
Job Details: 11/29/2022
cx comp unit has dent in rear of unit insp unit conf cx comp found dent in rear of unit cabinet ordering ione cabinet W11417445 house is vacant at the moment; ordrng 1 W11417445 (cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Bear, DE 19701
Michael E.
Job Details: 11/29/2022
"Replaced dispenser UI, pantry UI and LED board as per previous diagnosis. When i tested unit the dispenser UI blinked out for a fraction of a second. I double checked the connections and all plugs are secure. After that the dispenser UI had not blinked out again. If this happens again, we may need a left RC door. Leds are working properl;y. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Arlington, VA 22207
David J.
Job Details: 11/29/2022
CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Enola, PA 17025
Fred G.
Job Details: 11/29/2022
"i was able to access unit and replace the splutch as per previous tech. i also found the drive belt was worn. I replaced that with van stock. tested unit and found unit now checks good.; ordrng 1 W11239857 (belt (FG VS)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details: 11/29/2022
control panel was dented replaced checksok
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, VA 23061
Carl A.
Job Details: 11/29/2022
cx complaint of cavity light not working checked unit to find problem on board as power is coming to board but not putting on on that connection ordering control board for repairs; ordrng 1 W11443147 (CNTRL-ELEC)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. reset power.. diagnostic test mode working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Germantown, MD 20876
Julian H.
Job Details: 11/29/2022
CX complaint about led for FC is out follow svc pointer W11460554F that talks about this & states to replace existing light with 3 point led used preid & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"cx complaint unit leaking, no ice and freezing food. checked unit. fc temp at 4 degrees, rc at 35 degrees, come to find defective inlet valve measuring out of range, not allowing water to pass through. also come to find rc door not sealing due to defective hinges and stripped screws. ordering all parts to complete repair.; ordrng 1 WPW10279909 (valve-inlt) and 2 WP487576 (washer)s and 1 WP2325482 (hinge) and 1 W11026307 (hinge-pin) and 2 WP489497 (screw)s"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Brandywine, MD 20613
Shane B.
Job Details: 11/29/2022
complaint is the unit loosing power during a cleaning cycle. bottom oven is locked shut. i got both doors off. found fuse is blown. ordering part. schedule when available. cx asked that i leave bottom door off so she can clean oven. top door is back on.; ordrng 1 WPW10545291 (fuse-thrml)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reston, VA 20191
Christian C.
Job Details: 11/29/2022
"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
"Cx complaint unit not working checked it found gear cases leaked oil all over Cam and belt, ordering gear case assembly; ordrng 1 2ct (2ct) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 11/29/2022
"installed new panel and hardware, tested unit. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Frederick R.
Job Details: 11/29/2022
replaced front door panel per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, VA 23502
Zachery R.
Job Details: 11/29/2022
"cx complaint sporatic temps in fc, checked unit, unit has good frost pattern. verified unit is defrosting. come to find defective evap fan, control not sending proper voltage, ordering evap fan and acu to complete repair.; ordrng 1 W11546690 (control) and 1 WP2315549 (evap fan motor) and 1 W11546681 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harrisburg, PA 17102
Fred G.
Job Details: 11/29/2022
"cx complaint unit is not spinning clothes dry and has a burning smell. inspected uinit and found f7e1. cleared code and ran auto test and found unit finished with out issue. lifted unit up and found capacitor connector was not fully seated into capacitor and it has a thermal event and melted connector and capacitor end. replaced capacitor and tried to fix wires and found the rest of the wires were also fused together. unit needs lower hareness, control, drive motor. please call cx once parts are in to schedule a return visit.; ordrng 1 W10903238 (lower harness) and 1 W10890624 (motor-drve) and 1 W11170319 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 11/29/2022
Per previous tech I was able to access and replace the control and console per SPW11498806. I then verified that the MS were transferred to the new componants. I then tested the unit and it is now functioning as intended. Jobc omplete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, WV 25430
Ken M.
Job Details: 11/29/2022
Gasket replaced and heat applied to close air gaps. Door is sealing properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Brian R.
Job Details: 11/29/2022
replaced control and powered unit back up. control started blinking green. ran a DLMS cycle and unit now checks. cx paid in full. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20002
Mitchell H.
Job Details: 11/29/2022
cx complaint unit not wokring. got to unit and replaced console. no more lifting but still not working. control ui is non responsive. ordering for retrun visit.; ordrng 1 W11460962 (control ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/29/2022
Control replaced. Found no issue with the damper. Temperatures returned to factory defaults. Unit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Bowie, MD 20721
Shawn D.
Job Details: 11/29/2022
"cx compalint water build up on top of freezer door showed me pic of the water build up and gasket is not sealing all the way it needs the seals behind gasket to keep it fluffy. grabbed seals from v/s installed and etsted door is sealing alot better now. unit is god; ordrng 2 w11159728 (seal SD V/S)s, used 2 w11159728 (seal SD V/S) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Severn, MD 21144
Israel R.
Job Details: 11/29/2022
Customer complaint unit is not completing a cycle and the light is staying on wash. I tested the unit and found no error codes and the unit is completing a test cyckle. I found the CX is using the original tide soap. And the cold water is very low. I adviced the cusotemr to only use HE detergent and the water to be turned open all the way. The customer stated they had the water like that so they can get warm water. I explained to the cusotmer taht the unit being HE it will have read the water temps coming in and adjust to the temps that will save the most energy. I told her the unit will not get hot and at best a little bit hight than rom temps. But that how the unit workes. I ran a rinse and sping and completed agitating and draining and spinning. Unit is good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/29/2022
cx complaint unit will not start a cycle checked unit to find capacitor leaking ordering capacitor to complete reapair; ordrng 1 W11395618 (capacitor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 11/29/2022
"cx complaint unit not completing cycles, checked unit, come to find defective inlet valve, not allowing cold water to pass through. replaced valve, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reston, VA 20191
Christian C.
Job Details: 11/29/2022
"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Christian C.
Job Details: 11/29/2022
Installed FC door. Gasket is sealing fully. Cx wants nameplate and to be installed by us. Ordering nameplate.; ordrng 1 W10909682 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW00
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/29/2022
replaced rc door cam and hinge with cam. tested unit. unit is now working properly
We serviced a
ROPER DRYER
Model RED4516FW0
Near Martinsburg, WV 25404
Ken M.
Job Details: 11/29/2022
Element and timer replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details: 11/29/2022
CX complaint FRIDGE RC temps too cold (in the low 30s) when set to 38. Replaced ontrol & prg code 25. Test control is reading thermistors. Test damper & fans & compressors work. Set to recommended Fast cool. & compressor + fans working > JJ
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Lebanon, PA 17046
Justin L.
Job Details: 11/29/2022
"Was able to access unit, while running diagnostic mode the unit would not spin but instead just hum. Checked capasitor and the capasitor failed. replaced capasitor with van stock and unit now works as designed. No further work needed.; ordrng 1 W11395618 (capacitor (JL VS)) and 1 look (look), used 1 W11395618 (capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Lebanon, PA 17046
Justin L.
Job Details: 11/29/2022
"Was able to access unit, while running diagnostic mode the unit would not spin but instead just hum. Checked capasitor and the capasitor failed. replaced capasitor with van stock and unit now works as designed. No further work needed.; ordrng 1 W11395618 (capacitor (JL VS)) and 1 look (look), used 1 W11395618 (capacitor) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx complaint knob not gripping timer and timer hard to turn,found meatal insert of knob missing, found shaft of timer worn, ordering timer and knob...knob<30days; ordrng 1 W11566735 (timer) and 1 W11328381 (knob) and 1 WP688805 (clip)"
We serviced a
AMANA RANGE
Model ASI2175GRS07
Near Columbia, MD 21046
Robert L.
Job Details: 11/29/2022
"installed evap harness , optimized thermistor in clip and replaced control, heater not needed, tested all ops ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20010
Emmanuel R.
Job Details: 11/29/2022
"Cs doors dont line up or close correctly, confirmed complaint. I found the mullion isnt catching the striker, left hand door is really lower and wont catch striker, also when you try to level unit the entire fridge would teeter totter and not aligning with cabinets or doors themselves like the floor is bowing or warped. I cant get the unit leveled so the mullion closes correctly and unit is leveled. Ordering parts for return visit. On return visit please bring a large level and a angle square to get floor and cabinets straightness.; ordrng 1 W10892768 (hinge-door) and 1 12999501 (shim-hinge) and 1 W10861742 (hinge-door) and 1 WPW10515763 (roller) and 1 WPW10515762 (roller) and 1 WPW10120097 (stop-door) and 1 WP12028505AP (ref dr closer cam) and 1 W11177238 (rail-mulln) and 1 looklook (senior tech advised)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, MD 20866
Israel R.
Job Details: 11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
WHIRLPOOL DRYER
Model WED8500BW
Near Selbyville, DE 19975
Frederick R.
Job Details: 11/29/2022
CX cancelled appt at door