We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
03/01/2023
Reseated connection on ui so unit would dispense and tightened door handles. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Potomac, MD 20854
Roberto I.
Job Details:
03/01/2023
"CX complaint washer not draining. Ran terst mode, found F9E1 error. Inspectred unit, found both drain pump wires broken for the third time in a year. Repaired wires as cx can use the washer until we go back. Called tech line spoke to Chris (sr # 7735851101), they are not aware of any particular issue with this part. Marked pre id (not yet received, no eta) lower harness to be installed on return.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Sykesville, MD 21784
Justin S.
Job Details:
03/01/2023
the cx says the unit is going out of balance and makes a grinding noise. put the unit into component activation and the unit is agitating spinning draining and filling good. no error codes stored. calibrated the unit. ran the spin a few more times and the unit isnt making any odd noises. had the cx get a few towels and ran a rinse and spin. the unit didnt make any odd noises or go out of balance3
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Frederick, MD 21702
Ricardo S.
Job Details:
03/01/2023
"Cx complains about a noise, inspected unit, the pulley is bad, rollers cks ok, replaced idler pulley, unit tested and dryer works great"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Bethesda, MD 20817
Roberto I.
Job Details:
03/01/2023
"CX complaint after the sealed system repair, the unit has stopped cooling few times for 12 to 24 hours, and then back to normal.Temp check with thermocouple showed 3F In the Fc and 35F in the Rc. Fans and compressor running ok. Called tech line, spoke to Joe (sr #7735849713) and explained the situation. He advised to fush the sealed system with nitrogen to eliminate possible moisture and then to replace the drier. Spoke to SD. Called office and scheduled return with **SEALED SYSTEM TECH** and **2 COUNTS** for the day 3/8/23. Parts and labor CBE. Collected $120; ordrng 1 WPW10143759 (UV drier) and 1 sealed system tech and 1 2 counts and 1 nitrogen"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near Columbia, MD 21045
Robert L.
Job Details:
03/01/2023
"cx complaint still freezing in RC found temp 35 RC 10 FC, and constantly running, found mullion between secti0on hot, found condensor fan not running, found plug had fallen out, reconneced fan working, frost pattern weak due to compressor being hot, blocked half the return vents and adjusted temp down to 1*, cx to adjust as needed, tested all ops ok"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near ,
Daniel J.
Job Details:
03/01/2023
noise from oven fan when in use tested heated on convection bake at 389 buzz opened door convection fan not running inspected and closed door fan came back on no buzzing unit reached 450f on preheat noise didnt comeback while fan turning ordering convection fan and also cooliing fan to have on hand in case needed; ordrng 1 W10860984 (convection motor) and 1 W11248652 (blower)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Lancaster, PA 17603
Justin L.
Job Details:
03/01/2023
Was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
KITCHENAID OVEN
Model KFGC558JSS05
Near Charles City, VA 23030
Orbie
Job Details:
03/01/2023
"cx complaint unit has no ignition in smaller oven as well as one of the burners. found burner head not lined up correctly, fixed burner. found small door hinge causing misalignment of door during closing. called techline for oven spoke with adrian. SR # 7735849602. advised to check control harness. control harness good. spoke to MR was advised to 2 tech and return to check for loose wire to igniter. unit is a professional 48' unit, need 2 tech to remove safely.; ordrng 1 W11643896 (hinge) and 1 W11643900 (hinge) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Lanham, MD 20706
Shawn D.
Job Details:
03/01/2023
cx complaint unti stopped cooling again inspected unit and confimred both section room temp unit is 26inch vacumed unit barley building pressure. cant find any uv dye but factory fitting for condenser to cabinet is very oily and went i used soapy water on connection i beleieve i see uv dye. used nitrogen and nitrogen never changed pressure but i can see i have to have a leak. cut fitting out and fixed that and then changed line going through drip pan the coating it popping off as if the line could be rusting out then insatleld drier to it vacumed unit down and filled to 5.5. oz and started cooling. told cx do not pack fridge wait a week again.
We serviced a
WHIRLPOOL COOKTOP
Model WCG77USOHS00
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
03/01/2023
CX Concern the units flames/ burners too high.. tried to adjust flame on low to be flush with burner cap like other models .. all burners are too high on low. needs manifold and reg; ordrng 1 W11170045 (manifold) and 1 W11087445 (pressure regulator)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lancaster, PA 17602
Justin L.
Job Details:
03/01/2023
Cx complaint washer making noise. Arrived at address and no answer contacted office who reached out and found wrong address. Went to updated address and verified units. Entered diagnostic and found no saved codes. Ran auto test and drain and spin. Unit operates as designed but due to location of unit when it spins the dryer and wall next to it vibrate causing noise. Showed cx who will correct. No further work needed
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Prince Frederick, MD 20678
Robert A.
Job Details:
03/01/2023
"I installed the ordered parts and tested the unit for the cx. The LF burner is still sputtering when transitioning from simmer to the regular burner area. I tightened and loosen the screws on the burner head. It works sparingly then goes back to sputtering. I checked the orifice, it's the right size and seemed clear. All other burners work fine. I'm ordering a new orifice kit for the return. Maybe the orifice is defected or clogged. I'll call techline on the next visit if the issue continues.; ordrng 1 W11436985 (LP conversion kit)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Bethesda, MD 20814
Brian F.
Job Details:
03/01/2023
"Cx states oven not displaying correct temp, tested and confirmed. Installed new temp sensor, compared reported temps to temp on meter. Unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2GVEXVD00
Near Elizabeth City, NC 27909
Branden R.
Job Details:
03/01/2023
"its a functional repair based on the door allowing warm air into unit when its not properly shutting. also im not to sure what caused door to be damaged on the bottom but it looked like the weld on the hinge had frayed causing door to not properly open and got worst over time, causing hinge to warp with door on hinge.; saved tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
03/01/2023
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Christian C.
Job Details:
03/01/2023
"F8E2 fill valve electrical problem, F9E1 not draining, and F10E2 vent electrical problem. Called techline. SR#7735850165 Advised errors are found to be when a problem happens with water inlet flow meter. Advised to replace water inlet. SWPR334653811 K165KE0APL1. Was able to get parts and labor covered. Installed control. Recieved only deflector. Ordering Vent assembly and water valve. Water valve none in stock at upper marlboro and whirlpool.; ordrng 1 W11535094 (water inlet) and 1 W11416460 (vent assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Silver Spring, MD 20902
Roberto I.
Job Details:
03/01/2023
"Cx wanted the refrigerator leveled on the back, but there is a depression on the floor. Sdvised cx to call a handyman or a floor expert to solve the issue with the floor. Service cancelled"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Glen Rock, PA 17327
Sal R.
Job Details:
03/01/2023
CX complaint is that the unti will not dry iteams. I found that the unti has a F3E2 error code. I was able to start a normal sensising dry cycle and found the sensor to fail. I am ordering 1 sensor (WPW10298258) and will use the control on reyurn visit. I have set a return for 3/6/23; ordrng 1 WPW10298258 (sensor 26 @ tribs)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Severn, MD 21144
Israel R.
Job Details:
03/01/2023
Got to tjhe home and the lady in the house got me the owner and the unit is out of warranty and they told me that maytag told them that it will be covered under warrany and that maytag is goindf to pay for it. The unit is OWW and customer declined service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Jason A.
Job Details:
03/01/2023
CX complaint FRIDGE RC warm temps FC temps are OK. Found ice sections bottom of evap cover & ice clump on cap tube of RC evap. Mastic is breaking up indicating low & refrigerant leak. Icemaker & ice bin is full. Cubes are solid. See SDpics. 3CountSealSyst > JJ; ordrng 1 W11109499 (drier NON UV) and 1 A31005 (coupler) and 1 W11548259 (condenser) and 1 W11291123 (RC evap) and 1 3CountSealSyst (3CountSealSyst) and 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, VA 20181
Robert W.
Job Details:
03/01/2023
Replaced evap fan motor with harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDW07
Near Georgetown, DE 19947
Michael E.
Job Details:
03/01/2023
CX complaint: no power. Tewsted and verified complaint. I found no continuity oin power cord and possible mouse teeth marks on cord. Ordering main harness and control (just in case). Scheduled return visit for 3/9 PM; ordrng 1 W11611445 (main harness) and 1 W11436574 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Damascus, MD 20872
Justin S.
Job Details:
03/01/2023
cx says they unplugged the unit because it is getting an f8e4 error code. found water in the pan. removed the water and and found the f8e4(overflow) in memory. ran the automatic test and the unit is working good. no error codes after. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22312
Lloyd B.
Job Details:
03/01/2023
"Cx complained that after the repair, there is still damage. Inspected the unit in the warehouse and there are 5 of the same model, 3 of them have the same ripples on the left and right side and 2 new panels in the box have the same. Explained to the cx we can order 1 more but if it comes as the other 5, then thats just how its designed. Unit needs new panel; ordrng 1 W11325579 (panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Bethesda, MD 20814
Brian F.
Job Details:
03/01/2023
"Cx states lights burned out in RC and FC, confirmed complaint. Installed new led lights. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Norfolk, VA 23505
Carl A.
Job Details:
03/01/2023
"cx complaint of unit not draining ,checked drain pump to find it reading 4 ohms ordering parts needed for repairs break down as follows 1/W11396717,Drain Pump and Motorservice call break down as follows servicall 20.00parts 179.27shipping 15.00labor 110.00sub total 424.27tax 1.76grand total 435.03deposit 435.03; ordrng 1 W11396717 (Drain Pump and Motor)"
We serviced a
MAYTAG DRYER
Model Medb835dw4
Near Newport News, VA 23602
Justin W.
Job Details:
03/01/2023
cx complaint unit noisey. arrived to find unit quiet. inspected unit to find tensioner seized. replaced tensioner and back rollers. tested unit working as designed cx pif
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Bel Air, MD 21014
Eric W.
Job Details:
03/01/2023
cx complant of unit not working inspected unit found when you try to adjutate unit cuts off unit needs new control shifter and motor; ordrng 1 W11481722 (shifter) and 1 W10890624 (motor) and 1 W11603811 (control)
We serviced a
JENNAIR OVEN
Model JMW2427IM03
Near Chevy Chase, MD 20815
Brian F.
Job Details:
03/01/2023
"Cx states door latch still not functioning properly, tested and confirmed. Inspected unit, found one of the wires on the door latch harness was cut by a panel. Installed new harness, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Virginia Beach, VA 23456
Branden R.
Job Details:
03/01/2023
"came out to replace parts on unit disasembled and replaced . unit will need new gasket , gasket fryed causing warm air into unit allowing frost . ordering 2 next gasket for proper repair to be done .; ordrng 2 W10830055 (gasket)s"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE404DSS0
Near Washington, DC 20001
Shawn D.
Job Details:
03/01/2023
"cx complaint unit had a burning smell and oder after unit unit,. inspected unit and was unhooked so looked over unit and all wires are good found debree dropped on heater and caused this issue, hooked unit back up went into diag unit showed 8-4 then let diag run and everything is working and heating good no errors returned no more burning smell. showed cx what ahpppened and she understands. collected for service fee unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22204
David J.
Job Details:
03/01/2023
Arrived to building and spoke with front desk. They do not have key or code. Please have owner of unit reschedule and give us the code to enter the unit. Front desk computer is down and cannot read any notes if there were any in the system.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Ellicott City, MD 21042
Robert L.
Job Details:
03/01/2023
"installed new control and inverter, replaced supply line to icemaker per previous, compressor and all fans came on, tested all ops ok.... beeps from ver temp will stop once reaches temp"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Stanley, VA 22851
Danny R.
Job Details:
03/01/2023
unit needs switch checksok; schdld next appmnt for 3/3 FRI !
We serviced a
MAYTAG DRYER
Model met3800tw1
Near Washington, DC 20002
Shawn D.
Job Details:
03/01/2023
"cx complaint unti is noisey. inspected unit an confimred noise unit is grinding, spun drum by hand and noise is coming from drum. took unit apart to find metal and rear drum seal causing the noise. Put dryer back together, ran it and the noise was gone. collected for the service fee and unit is good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Alexandria, VA 22304
Lloyd B.
Job Details:
03/01/2023
"Cx complained the unit made noise and of cooling issues. Inspected the unit and found in diagnosttics, the damper was noisy and may be getting stuck open allowing things to freeze and temps in the freezer to not be normal bur currently the temps are good. Unit needs new damper; ordrng 1 WPW10594329 (damper)"
We serviced a
WHIRLPOOL RANGE
Model MGR5755QBD
Near Rockville, MD 20852
Roberto I.
Job Details:
03/01/2023
"CX complaint all 4 burners spark once the unit is plugged in.Confirmed complaint, found LR ignition switch shorted. In order to replace the switch hearness assy, the top most to be lifted, but all the burner screw are rusted/stuck in place and must to be drilled. Orifice holders are NLA and the unit cannot be repaired. Called Whirlpool Safety and documented."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Norfolk, VA 23508
Carl A.
Job Details:
03/01/2023
"cx complaint of unit still not heating checked unit to find that the operating theristated had faile; ordrng 1 WP8318268 (Operating Thermostat CA / VS), used 1 WP8318268 (Operating Thermostat CA / VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Halethorpe, MD 21227
Robert L.
Job Details:
03/01/2023
"installed new hub and shifter per previous, recalibrated tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Little River, SC 29566
Jason T.
Job Details:
03/01/2023
"Cx complaint, clothes getting tore up during any wash cycle, found drive motor slipping during manual load test, gear case slipping during agitation test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11449840 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS) and 1 LOOK (LOOK), used 1 W11449840 (GEAR CASE), 1 W10721967 (CAM-KIT), 1 W11293592 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"
We serviced a
WHIRLPOOL RANGE
Model IES900DS02
Near Poolesville, MD 20837
Julian H.
Job Details:
03/01/2023
replaced parts & working
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Virginia Beach, VA 23454
Austin D.
Job Details:
03/01/2023
"cx complaint the unit is not turing on and has an error code f7e1, checked the unit and found that the motor is in range, actuator is in range, and the capacitor is reading 0 uf. repalced the capacitor and tested again. this time the unit freaked out and did multiple things at once. it filled, locked the lid, and starting a high spin instantly. i tried to turn off the test cycle and unit continued to run until i unplugged the unit. control failure due to a capacitor short. ordering a new control and capacitor for vs; ordrng 1 W11395618 (cap ar vs) and 1 W11567712 (control), used 1 W11395618 (cap ar vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near York, PA 17402
Sal R.
Job Details:
03/01/2023
I was able to access and replace the lower harness. I then ran a recalibration and a auto test. I found the unit to be opperating with out concern. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Vienna, VA 22180
Jason A.
Job Details:
03/01/2023
Model # is not the same. Updated MS. Job called in 2/21/23 POP 2/26/22. CX complaint WASHER does NOT hi spin. Load is wet at end of cycle. Checked NO ERROR Codes. Confirmed cold & hot water connections. Drain pump & hi/lo spin & agitate in maual component activation. Tub grinds when spinning. Found oil spun out of gearcase to belt housing. See SDpics. 2CountTub > JJ; ordrng 1 LOOK (LOOK) and 1 2CountTub (2CountTub) and 1 W11454741 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Forest Hill, MD 21050
Neil H.
Job Details:
03/01/2023
CX COMPLAINT EVERY MORNING FROST IN FC AND THAN SHORT TIME LATER IT'S GONE UNIT SOUNDS LIKE IT TAKING OFF CX DESCRIPTION THAN SHE TOLD ME AFTER MY LAST VISIT ICE MAKER DIDN'T WORK FOR 2 DAYS BUT ARRVIED TODAY EVERYTHING IS FINE I CALLED T.L. TO DOC THIS IS A REPLACEMENT UNIT CX STILL HAS PROBLEMS WITH UNIT SHE SAYS
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23464
Branden R.
Job Details:
03/01/2023
cx complaint not making ice - side by side refrigerator checked unit and found ice maker lost home position on unit tested and ice maker will fill but does not harvest like its designed too . ordering new ice maker for repair .; ordrng 1 W10873791 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21215
Shane M.
Job Details:
03/01/2023
"cx complaint the oven isnt heating proper. found a weak glow ignitor, ignitor barley glowing. gave cx a quote for repairs $336.62 cx paid in full by card. replaced ignitor from van stock.; used 1 W11176454 (ignitor VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS04
Near Bel Alton, MD 20611
Robert A.
Job Details:
03/01/2023
Cx complaint that the unit is still not dispensing water. I inspected the unit to confirm the complaint. I found the reservior is frozen again. I thawed the reservior and water dispensed fine again. I called techline to document the issue. They recommended sealing the duct tower near the foam evap cover. I'm ordering the part for the return visit. sr7735848905; ordrng 3 w10684392 (gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ07
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
03/01/2023
Cx complaint unit is not working properly inspected unit removed filter installed bypass no issues during filling and water returned to normal rate filled several cups no issues reinstalled filter filled serveral cups no issues after the 4th fill that's when the line start to jump and had a issue removed filter and reinstalled fixed the issue filled again to the same result recommended replacing filter possible dud filter charged 120.00 service call cx paid by CC
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Gordonsville, VA 22942
Eric F.
Job Details:
03/01/2023
"Could not locate unit, spoke with manager, manager stated unit was likely sold after 21 days.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ET1
Near Waldorf, MD 20602
Robert A.
Job Details:
03/01/2023
Cx complaint that the unit is still giving the burning smell when the oven runs. I called techline twice already about the issue. The 2nd time I was told to ask the cx to use self clean to resolve the issue. The cx ran self clean twice and the issue is still present. The oven cavity is not on the parts list for replacement to resolve the issue. The unit is unrepairable. I will called techline again to document the updates.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Providence Forge, VA 23140
Orbie
Job Details:
03/01/2023
cx complaint unit door warped. went to replace door and noticed new door was wrongly packaged. ordering new door. spoke with parts to try to expidite new door with no luck.; ordrng 1 W11461694 (panel) and 2 W11157086 (stud)s and 2 W10826179 (screw)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kensington, MD 20895
Roberto I.
Job Details:
03/01/2023
"CX complaint softner dispenser not working.Ran test mode, no errors. Ran hot, cold and spftner dispenser test, everything worked as designed. Seems like the cx didn't know about the softner dispenser on/off feature, and it was turned off."
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Conway, SC 29526
Jason T.
Job Details:
03/01/2023
"Cx complaint, rear drum seal is loose, vibration noises when cycling. Ordering all parts needed to complete the repair, direct ship to the cx, advised to contact VIA dispatch to schedule a return visit once all parts sre received, cx agreed.; ordrng 1 W10545923 (drum) and 2 WPW10314173 (support)s and 1 W10837240 (idler pulley) and 1 661570V (belt) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Williamsburg, VA 23188
Lucas R.
Job Details:
03/01/2023
"cx complaint lights out, checked unit found bad led in fc replaced fc led, tested, unit working as designed. s code convers p&l, S191AQ collected service fee."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Silver Spring, MD 20901
Israel R.
Job Details:
03/01/2023
"F0E5 Off balance load. Customer complaint unit was not turning on, I ran test and the unit is turening on but she said sometimes will come on and someties will be dead. Also the unit is hsaking a lot and steam was not working. I ran a cycle with steam and the steam is working.. The unit is staked and need second tech to remove the dryer. I tested load and go and is working good. Ordering control, UI suspension and dispenser to get the unit up to date with the service pointer. Call customer when parts are available.; ordrng 4 W11316766 (Suspension)s and 1 W11524105 (Dispenser) and 1 look (look 2 tech)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Mechanicsville, VA 23111
Joseph D.
Job Details:
03/01/2023
Levelled calibrated spinning properly
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Washington, DC 20003
Samuel R.
Job Details:
03/01/2023
"cx complaint unit is now starting cycle.inspected unti and could confrim.further inspection found splutch failed and cause unit belt to come offand not spoin unit.will need a new splutch, and belt.also sheild got damaged W10721967 14 tribles WPW10006384 70 tribles WPW10550173 0 tribles; ordrng 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 WPW10550173 (sheild)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
03/01/2023
i was able to access unit and replace the inlet valve and actuator as per previous tech. tested unit and unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Silver Spring, MD 20901
Israel R.
Job Details:
03/01/2023
Installed new parts nad tested. Tested coild and they are slightly out of range. Ordering coil pack.; ordrng 1 279834 (2 coil gas valve set)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Richmond, VA 23231
Joseph D.
Job Details:
03/01/2023
Replaced motor and blower
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stanley, VA 22851
Danny R.
Job Details:
03/01/2023
wrong parts sent by WH will reschgulr apt cx needs am apt; ordrng 1 looklookamapr (lookj lokk cx needs am apt)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Hughesville, MD 20637
Robert A.
Job Details:
03/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
03/01/2023
Customers complaint is unit not running or cooling at all. Customer had the unit unplugged when I arrived but when I plugged it in the unit the compressor is locked up. NTO compressor kit.; ordrng 1 W11100924 (compressor) and 1 876764 (access valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Richmond, VA 23220
Joseph D.
Job Details:
03/01/2023
Tightened cam gear unit working properly
We serviced a
WHIRLPOOL MICROWAVE
Model MH2175XSB0
Near Hyattsville, MD 20785
Shane B.
Job Details:
03/01/2023
"cx complaint is the unit not running sometimes. cx said they press start and it shuts off sometimes. other times it runs fine. door is also coming apart. the glass is seperating form the outer door plastic causing a large gap visable from the outside. light under unit also doesnt turn on. i could not replicate the issue. ordering mag, door switches, light and door. control board could be the issue but it is no longer available. schedule when we have apporval and parts are available.; ordrng 1 8206395 (door/mw) and 1 W10754299 (magnetron) and 2 W10211972 (switch)s and 2 W10269458 (switch)s and 1 8206232A (lamp 40 watt)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Charlottesville, VA 22911
Kyle A.
Job Details:
03/01/2023
Cx complaint of start buttong not work.ing. Did confirm securing tab broken at start button. Resecured board with plastic clip. Unit is now as designed
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Samuel R.
Job Details:
03/01/2023
cx complaint unit will not start a cycle.inpsected unit and found unit stucl on drain.replaced control and unit will not register door is closed and door lock is good.all connections are good as well.reset power and tried again unit will still start a cycle.will order control and door in case.unit is also stacked will need a 2nd tech W11574590 5 tribles W11035628 10 tribles; ordrng 1 W11035628 (door lock) and 1 W11574590 (control) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dickerson, MD 20842
Ricardo S.
Job Details:
03/01/2023
"Cx complains that the unit stopped in middle of the cycle i ran diagnostic test mode.. found error f8e1 long fill, the cold valve makes a humming noise, cks water pressure from supply valve and is bad, cx need a plumber .. washer machine cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near Lititz, PA 17543
Justin L.
Job Details:
03/01/2023
Cx complaint unit taking multiple cycles. Was able to access unit and found 236VAC incoming. Entered diag to find F1E1 CCU problem. Ran unit and found to heat and have good airflow but control intermittantly not sending voltage to heater to cycle. Ordering Control and setting return for; ordrng 1 W11537215 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Washington, DC 20016
Dustin F.
Job Details:
03/01/2023
"CX complaint: no water or ice being madeInspected unit, found gasket in supply water line bad. Messing up water supply to fridge. Had to shut off main to house cause pierce valve shutoff for fridge isnt working. CX is going to get water supply addressed and call us out if need be."
We serviced a
JENN-AIR OVEN
Model JMW2427LL00
Near McLean, VA 22102
Leon
Job Details:
03/01/2023
cx complaint is unit MW door dont stay closed cx had to put plasic stoppers to make door touch the switches and the when meat probe hit a temp the whole unit cuts off confirmed complaint ording interlock harness and new meat probe jack when the unit hits the temp for the prob a message pops up telling you to take the food out. if you dont open the door the unit would cut off cx said the food isnt at the temp the prob says it is called tech line SR#7735848463; ordrng 1 W11033422 (Interlock Harness) and 1 W11252826 (PROB JACK) and 1 W11598167 (UI)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Pikesville, MD 21208
Emmanuel R.
Job Details:
03/01/2023
"Cs unit is not washing clothes, confirmed complaint. I found the control is unresponive in select cycles.Replaced control and tested unit. Unit is now working properly."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW10
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
03/01/2023
Customers complaint is a little bit on frost in the freezer by the door. Found a small gap in the liner at the top right corner. NTO silicone and white touch up paint for the door.; ordrng 1 WP4317852 (silicone) and 1 72017 (white touch up paint)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Silver Spring, MD 20910
Brian F.
Job Details:
03/01/2023
"Cx states unit not cleaning dishes. Tested and confirmed, ran diagnostic cycle got F4E3 (wash motor not running). Wash motor measured 8ohms, is receiving 120VAC from control, but will still not operate. Unit would need sump/pump assembly replaced. Quoted cx cost of repair, they are going to replace DW instead."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS00
Near Arlington, VA 22201
David J.
Job Details:
03/01/2023
RC 63� FC 64� CX complaint unit just stopped cooling. Customer had another service company come out and inspect unit and they found that the system was not cooling. Arrive today to check temperatures in both temperatures above. Unit was running when I arrived inspected evaporator had no frost pattern. Used UV light to inspect and found no leaks. Pulled unit out. Compressor is running as well as condenser fan. Compressor is warm and not boiling. Evaporator fan is working as well called EW and was told to order a sealed system repair for this unit will return once parts arrive. ; ordrng 1 WPW10507886 (Compressor kit) and 1 W11256565 (Evap) and 1 876764 (Coupler) and 1 WPW10143759 (Dryer) and 1 Sstech (Ss tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Washington, DC 20015
Brian F.
Job Details:
03/01/2023
"Cx has 5 year Bray & Scarff warranty, spoke to MR, explained to cx job must be called in and dispatched correctly for proper coverage."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lewes, DE 19958
Michael E.
Job Details:
03/01/2023
"CX complaint: wont start. Tested and verified complaint. As per service pointer, i checked plugs and they are secure. Capacitor was reading 5 Molms which is not correct. Replaced capacitor from van stock. Tested unit and it is now working proeprly. Job is complete; ordrng 1 W11395618 (capacitor van stock), used 1 W11395618 (capacitor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Reading, PA 19609
Cody H.
Job Details:
03/01/2023
"CX complaions unit is not dispensing detergent, dispenser is not opening during cycle. Found unit dispenser to be unplugged, was able to plug unit in and ensure it wasnt going to come unplugged again. Tested unit and unit now works as designed, no further work needed."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Perry Hall, MD 21128
Neil H.
Job Details:
03/01/2023
"cx complaint unit making sqealing noise need rollers,pulley,and belt told cx no danger using unit they where scared it would spark and catch fire; ordrng 5 WPW10314173 (support)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Millersville, MD 21108
Dustin F.
Job Details:
03/01/2023
"Replaced RC door and shelf, tested function. Unit works as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Lewes, DE 19958
Michael E.
Job Details:
03/01/2023
CX complaint: no water or ice. Tested and verified complaint. I found water is not coming out oif dual valve. Diconnecting dual valve from resevior was difficult and afterwards the connection is no longer keeping sealed and leaks. Ordering dual valve reorder and resevior (just in case new connection leaks)...What i had to do to disconnect dual valve could possibly caused the resevior connection to leak on resevior side. Valve is definitely leaking at that point. NOTE: I DID SHUT WATER OFF BEHIND UNIT SO IT WOULDNT LEAK. Called TL just to check to see if findings could indicate a problem other than dual valve but TL did not think so. SR 7735848602 Cannot reschedule due to AIG; ordrng 1 W11482383 (dual valve reorder) and 1 W11482382 (resevior)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Carlisle, PA 17015
Fred G.
Job Details:
03/01/2023
"cx complaint unit is displaying a f9e1. inspected unit and entered diag and found f9e1, f2e1. found standing water inside tub. emptied tube and tested drain pump. I found 122.3vac to pump. tested pump and found it to be faulty. replaced pump and found unit now checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Derwood, MD 20855
Justin S.
Job Details:
03/01/2023
"the unit was off when i arrived. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. th eunit is now good; ordrng 1 W10913906 (coupler (js vs)), used 1 w10913906 (coupler (js vs)) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
03/01/2023
Cx complaint unit is not working properly inspected unit ran a dye light all over couldn't find any issues unit is maintaining proper temperature in both refrigerator and freezer cx states it can get too cold sometimes educated cx on proper loading tips to avoid blocking the vents. verified no leaking unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Lebanon, PA 17046
Cody H.
Job Details:
03/01/2023
CX states unit stopped cooling again over the weekend. Found unit has same issue of moisture/warm air entering unit and unit return vent is freezing and getting blocked. Unit is showing 43*F in RC and 7*F in FC. Ordering doors per techlines recommendation in SR#7735712644 CX to call into office to reschedule when both doors arrive.; ordrng 1 LW10668874 (RC door (blk)) and 1 LW10668875 (FC door (Blk)) and 1 W11178521 (Badge (WP)) and 1 Look (Look)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Springfield, VA 22151
Lloyd B.
Job Details:
03/01/2023
"Cx complained the unit did not dry, not that it did not start. Inspected the unit and found 2 error codes, 8.2 for fill valve and 9.2 for drain pump. Ran diagnostics and it completed each step. Noticed the gasket was coming off so I reinstalled. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Conway, SC 29527
Jason T.
Job Details:
03/01/2023
"Cx complaint, will not finish a wash cycle, no error codes found, during agitation test, gear case slipping, drive motor slipping during manual test. Wash plate seized to the gear case, drive belt is slipping on the cam, unit needs a rebuild, ordering all parts to complete the repair, direct ship parts to her house, advised cx to contact VIA dispatch once all parts are received, cx agreed.; ordrng 1 W11454734 (GEAR CASE) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W10528947 (drive hub kit) and 1 LOOK (LOOK)"
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDB01
Near Sterling, VA 20164
Christian C.
Job Details:
03/01/2023
Installed inverter board. Powered back on unit. Compressor kicked on. Can feel cold air from fans inside FC section. Set temps to recommended. Unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1162XVB0
Near Hummelstown, PA 17036
Fred G.
Job Details:
03/01/2023
cx complaint unit is not working. inspected unit and found unit is displaying door is open even with door closed. I found three door switches are faulty. also found bottom light bulb is faulty. qouted cx for full repair and cx accepted. charged cx $392.90 paid in check #1936; ordrng 1 8206232A (lamp 40 watt) and 1 W10211972 (switch) and 1 W10269458 (switch) and 1 W10211974 (switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22601
Ezra M.
Job Details:
03/01/2023
Replaced belt. Ran auto test. No other issue.
We serviced a
MAYTAG WASHER
Model MHW8000AW0
Near Pikesville, MD 21208
Emmanuel R.
Job Details:
03/01/2023
"Cs unit is leaking water , confirmed complaint. I found the diverter valve is leaking at the hose clamps (see pics) . Ordering replacement clamps, the screw types to ensure good seal. The old clamp are the pressure type and they are not sealing around the hose. Customer paid in full.; ordrng 2 WP596669 (clamp)s"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Potomac, MD 20854
Julian H.
Job Details:
03/01/2023
replaced pump & working MUST WAIT 24 HRS TO SEE ICE
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hagerstown, MD 21740
Ken M.
Job Details:
03/01/2023
Customer complaint is that the unit was very hot for 1 cycle and then stopped heating afterwards. Unit tested and did not heat. Element tested good. Upper thermostat tested open. Ordering thermostat set.; ordrng 1 W10900067 (cutoff-tml)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Hampton, VA 23666
Lucas R.
Job Details:
03/01/2023
"cx complaint oven not heating, checked unit found r wire unseated from bake element, reseated wire, heated to 350, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Virginia Beach, VA 23452
Austin D.
Job Details:
03/01/2023
"cx complaint the unit is makiing abnormal noises during the spin cycle. checked the unit and let the unit run through a drain and spin. did hear some abnormal grinding throught the cycle. other than that no issues found. no oil located on gearcase. issue is interntal. ordering new gearcase, belt, pulley and motor. will return once the parts come in.; ordrng 1 W11454372 (transmission) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23220
Joseph D.
Job Details:
03/01/2023
Replaced valve and filterhead
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gordonsville, VA 22942
Eric F.
Job Details:
03/01/2023
Confirmed cx complaint unit damaged. Found crush damage to rear. Ordering dryer chute.; ordrng 1 W11117429 (chute)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near ,
Daniel J.
Job Details:
03/01/2023
compliant unit at times walking during cycle not all cycles checked level went to adjust feet to pedastal found locking nuts not up and left front and right rear no hitting floor leveled tighten locking nuts ran drain and spin no pin normal and washer stable