Service History 660 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pawleys Island, SC 29585

Jason T.

Job Details: 02/23/2023

"Cx complaint, not cooling-freezing properly, found fresh food evap leaking, also ice box fan is not running properly. Sealed system warranty 5 year labor 10 year parts, $729.86 including service call paid 02/13/23. Repair estimate total : $325.16 to complete the repair. Called and spoke with parts dept. Cx to be reimbursed $284.70. Installed parts from van stock to complete the repair, vacuumed and charged with 6 Oz. of R134A. Verified proper air flow, cooling-freezing, unit is working as designed.; ordrng 1 W11492867 (EVAPORATOR (CBE) JT VS) and 1 W10846539 (evaporator fan blade JT VS) and 1 LOOK (LOOK), used 1 W11492867 (EVAP (CBE)), 1 W10913906 (COUPLER (CBE)), and 1 W10846539 (ICE BOX FAN) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Ashburn, VA 20148

Ezra M.

Job Details: 02/23/2023

"replaced uv dryer, checked for leaks, charged unit, and verified unit is cooling."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Alexandria, VA 22301

David J.

Job Details: 02/23/2023

"Cx complaint unit would sometimes get to cold. And sometimes not make ice. Arrived today and inspected unit. Cx stated they had turned unit off by breaker and unit would start to work properly. Checked temps and RC was set to 42 degrees and was at 41 degrees testing. FC was set at 5 degrees and was at 8 degrees when testing. Put unit into diagnostic mode and tested all thermistors, all were 01 (pass). Tested ice box fan and passed. Tested evap fan and passed. Unit has made a full bin of ice and had not had any problem is about 2 weeks. Possible control issue but had no sign of faults. Explained to Cx if it happens again within 30 days to give us a call back. Unit is working as intended. Job complete ; ordrng 1 W11330971 (Ui control)"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS00

Near Falls Church, VA 22046

Eric W.

Job Details: 02/23/2023

installed new ff evap and dryer filled unit with 6.00 oz 134 tested unit no leaks found

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Brambleton, VA 20148

Ezra M.

Job Details: 02/23/2023

"dent in left rc door, ordering door.; ordrng 1 W11518696 (left rc door)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 02/23/2023

Installed the Bake Element & Bottom Oven. Tested the unit. Unit is Heating. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Gordonsville, VA 22942

Eric F.

Job Details: 02/23/2023

"Confirmed cx complaint unit not washing, spinning out. Motor working but is underpowered, not agitating and spinning with proper power. Ordering capacitor and drive motor, drive motor covered under warranty.; ordrng 1 W11395618 (Capacitor) and 1 W10832724 (drive motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Conway, SC 29526

Rolf K.

Job Details: 02/23/2023

cx states freezer door not sealing. Leveled fridge so door closes properly. Operating as designed. All is ok.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 02/23/2023

"Cx complaint, user interface led freezes during use, intermittent contact with the keypads, verified failure during factory test. Advised cx UI-Panel on order, direct ship to the house, contact VIA dispatch to schedule a return visit once part is received, cx agreed.; ordrng 1 W11413566 (UI-PANEL)"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Woodbridge, VA 22191

Demonte S.

Job Details: 02/23/2023

Ran entitlements on the unit. Unit hasn't been registered. Asked the cx for p.o.p. cx doesn't have p.o.p.. called the office because there is a date on file. Per office the cx will need to show p.o.p.. I advised the cx to get the p.o.p. then call us back.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Little River, SC 29566

Rolf K.

Job Details: 02/23/2023

SV#7735781707 Called safety with findings. Bad bake ignitor. Ordering new bake ignitor. W11524031; ordrng 1 W11524031 (bake ignitor)

We serviced a

MAYTAG WASHER

Model MHW5630HC1

Near Chantilly, VA 20152

Daniel J.

Job Details: 02/23/2023

washer not completeing cycle checked faults f0 e2 oversuds and f9 e1 removed door cleared drain filter of debris ran diag cycle let uni1t fill and ran drain and spin now draining normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Clinton, MD

Robert A.

Job Details: 02/23/2023

"The panel sent was the wrong panel. It was the correct part #, just the wrong part. I took a photo and ordered the correct part for the return visit.; ordrng 1 WPW10274902 (stainless panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Cooksville, MD 21723

Robert L.

Job Details: 02/23/2023

"installed new ui and console panel per prervious, no errors, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Owings, MD 20736

Shane B.

Job Details: 02/23/2023

"cx complaint is the unit shutting off in the middle of the cycle. display still shows the time and unit starts running again after a rondom amount of time. issue happen randomly. tested unit and it would not shut off even with a load of wet clothes in it. called techline to document. they advised issue would be motor or control but wont know until we catch it in the act. ran unit for an hour without issue. quoted cx for new board and motor. cx paid service call, will call back for repair if issue returns.; ordrng 1 W11133021 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Dayton, MD 21036

Robert L.

Job Details: 02/23/2023

"new contruction toll brothers.....cx complaint pressure low at door, new filter installed still low, removed filter still low, pressure to unit is good, found line kinked at hinge, was able to cut out kinked section and coennect to coupler, full pressure returned, with filter in slowed, cx to replace filter, tested all ops"

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWP2

Near Oakton, VA 22124

Jason A.

Job Details: 02/23/2023

CX complaint DW not turning on. Condensation forming on console during wash. Middle rack adjusters broken & tracks ball bearings are falling out. Need a complete RIGHT & LEFT SIDES. Replace console& vent vent cover. Ran test wash. Unit completed test. Start ProWash & unit is advancing. Seal not packaged well & twisted + torn. See SDpics - reorder. Do not schedule return until part is inspected & repackaged > JJ; ordrng 1 W10866121 (CONTROL ACU) and 1 WPW10195007 (cont panel seal) and 1 WPW10588164 (housing (item2) LEFT) and 1 WPW10588165 (housing (item2A) RIGHT) and 2 WPW10250160 (clip 2needed L & R)s and 2 WPW10546503 (adjuster 2needed L & R)s and 4 WPW10195839 (dishrack adjuster 4needed 2 per L &R)s and 2 WPW10195840 (positioner 2 needed L & R)s and 2 WPW10250162 (cover 2 needed L & R)s and 1 W11259785 (track L) and 1 W11259786 (track R) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Stafford, VA 22554

Robert W.

Job Details: 02/23/2023

CX Complaint is the unit upper rack not working properly. Inspected unit and found the upper rack has failed causing rack to fall. Replaced adjuster unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Washington, DC 20016

Samuel R.

Job Details: 02/23/2023

cx complaint unit does seal.inspected unit and could confirm cx complaint.found unit missing leveling feet causing cabinet to flex.unit will need leveling feet so it close correctly W11545335 4 tribles; ordrng 2 W11545335 (leveler)s

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Manassas, VA 20110

Robert W.

Job Details: 02/23/2023

CX Comolaint is the unit is giving error LF inspected unit and found the valves are working properly did find the drain hose very far down in the stand pipe.unit tested and is working properly.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Fort Washington, MD 20744

Robert A.

Job Details: 02/23/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I cleared the code and tried a quick cycle, the unit did not get pass 'sensing' to insert the water. I checked under the unit, removed the rotor and found the slider magnet popped out of place. I replaced the slider and calibrated the unit . started a normal cycle and the unit worked as designed. I collected the payment in full by CC.; ordrng 1 W10734521 (slider 19.94_VS RA), used 1 W10734521 (slider 19.94_VS RA) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Lorton, VA 22079

Lloyd B.

Job Details: 02/23/2023

Cx complained of no ice or water. There currently is a bin full of ice and water does dispense. Installed new reservoir and fan and the unit will continue to work as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 02/23/2023

"Customers complaint is unit will not turn on, Found drain pump shorted out the control. Also customer broke the latch and lock trying to get the door open. Customer also said he cannot wait for the parts to be ordered and told me not to order the parts. He is going to home depot to get them to give him a new unit. I am going to order the parts anyway because he will not get a new unit.; ordrng 1 W11419171 (control) and 1 W11478526 (UI) and 1 W11396717 (pump) and 1 W11457841 (strike) and 1 W11394572 (lid lock)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Frederick, MD 21701

Ricky E.

Job Details: 02/23/2023

"customer stated that the unit wasnt functioning. verified issue and fnd unit giving a f2e2 ui error. replaced the ui, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Surfside Beach, SC 29575

Paul F.

Job Details: 02/23/2023

Customer complint is not cooling in either section. Found compressor womnt stay on for more then a couple sections. Does not seem to be the start relay. NTO compressor and control.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11566851 (main control)

We serviced a

KITCHENAID RANGE

Model KRFC704FPS05

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 02/23/2023

"the client complains that the unit was not cooling properly she has a thermometer inside the fridge and read 60 degrees but when she took the temperature to a bottle water read 37 degrees, so i check the unit and freezer temperature read 1 degrees, the Rc temp read 36 degrees, i ran diagnostic test mode, test#40 compressor and evaporator fan motor works fine"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Chantilly, VA 20152

Daniel J.

Job Details: 02/23/2023

only one mount ordered needs two only need for grommets old ones nolonger on unit causing leaking from third rack returning with one and reordering another **** look look ****; schdld next appmnt for 2/27 MON !

We serviced a

WHIRLPOOL RANGE

Model n/a

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 02/23/2023

"the client has a wolf hood, we don't work on that brand"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Stafford, VA 22554

Robert W.

Job Details: 02/23/2023

CX Complaint is the door not sealing. Inspected unit and found the door gasket not sealing the door is whorpped causing the door gasket not to touch cabnet new door gasket wouldnt fix issue unit needs new door. Ordering Door nameplate and will use gasket on return.; ordrng 1 W10746789 (Door white) and 1 W11178521 (Nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Falls Church, VA 22046

Eric W.

Job Details: 02/23/2023

installled new sump and tested for leaks no leaks found unit now quiet

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HB07

Near Montgomery Village, MD 20886

Ricardo S.

Job Details: 02/23/2023

"Cx complains that the hood fan not working, inspected unit, the hihg speed not working, cks connection ok. microwave heating fine., unit needs blower .. order cntrl just in case; ordrng 1 w11552018 (cntrl elec) and 1 w11441128 (fan motor)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Dunkirk, MD 20754

Shane B.

Job Details: 02/23/2023

installed ordered parts. tested unit for cx. unit is workign as desinged.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Columbia, MD 21045

Robert L.

Job Details: 02/23/2023

"cx complaint not cooling, found no frost pattern, fans and compressor running, sealed system leak, ordering compressor , Fc evap and drier, 3 count sealed system, office scheduled for tues. 2/28,after 10 am collected $120 visa (cx not happy paying fee) .... parts and loabor CBE; ordrng 1 WP2188823 (evaporator) and 1 W10507884 (compressor) and 1 W10143759 (drier (service)) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Ocean View, DE 19970

Michael E.

Job Details: 02/23/2023

Replaced friction sleeve as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Silver Spring, MD 20910

Brian F.

Job Details: 02/23/2023

"Cx states unit leaks, according to service pointer W11651001 Rev A, leaking caused by tub ring. Ran diagnostic cycle, found no other sources of leaks.; ordrng 1 W11590590 (Tub ring)"

We serviced a

AMANA RANGE

Model AGR6303MMW0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 02/23/2023

"CX complaint LF burner not lighting.Tested burner, confirmed complaint. Found igniter moving. Lifted top, noticed of igniter clip wrongly installed. corrected part installation, busner tested ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near North Potomac, MD 20878

Ricardo S.

Job Details: 02/23/2023

"the new drawer door come with a ui board .. repalced darwer, Ui not working, also the freezer modulde not working, unti needs deli drawer harness and freezer led modudle; ordrng 1 W10695459 (module) and 1 w11462342 (led module) and 1 W11170612 (harns-wire)"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Perry Hall, MD 21128

Neil H.

Job Details: 02/23/2023

REPLACED THE LID AND THE HINGES UNIT CHECKED GOOD.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Colonial Heights, VA 23834

Zachery R.

Job Details: 02/23/2023

"cx complaint unit not draining displaying f9e1. verified issues. checked unit, unit has 122vac supplied, drain pump has 121vac supplied and measuring 32ohms. no debris in drain pump, disposal is clear. ordering drain pump to complete repair.; ordrng 1 W11497943 (drainpump)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/23/2023

Cx complained the unit would shake. Installed new suspention and tested and the unit spun and shook as designed. Job complete

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Orrstown, PA 17244

Andrew S.

Job Details: 02/23/2023

"Cx complaint is that the unit si not heating. Upon arrival I found that the unit is spinning but not heating. i entered diag and found an F4E3, F3E1, F3E3, F2E1 and an F4E4. I then checked the incoming voltage and found that the voltage is fluctuating. I then access the control and tested the inlet and exhaust thermistors at the J14 connector. I founf that the thermistors are reading correctly. I am ordering the control. and will bring the element and tco along on return as a precaution. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11133021 (Control)"

We serviced a

WHIRLPOOL OVEN

Model WFE714HLAS0

Near Midlothian, VA 23113

Joseph D.

Job Details: 02/23/2023

Replaced failed bake element and unit heating properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Baltimore, MD 21229

Justin S.

Job Details: 02/23/2023

"found dye on the evaporatgor. replaced the evaporator and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w11400726 (coupler (js vs)) and 1 w11313680 (coupler (js vs)), used 1 w11400726 (coupler(js vs)), and 1 w11313680 (coupler (js vs)) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDT01

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 02/23/2023

opened system and seemed like it was full of air not much 134a in the system signs of oil on the evaporator. replaced the evaporator compressor dryer then vacumed unit down and filled to 4.25oz and started cooling. unit is good

We serviced a

WHIRLPOOL OVEN

Model WEEA25H0HZ1

Near Poquoson, VA 23662

Lucas R.

Job Details: 02/23/2023

"cx complaint oven not working, checked unit found ui stuck in demo mode, unable to locate in use and care, called techline spoke with chris sr7735798312, exited demo mode, unit would not start cycle, elements 21 and 23 ohms, sensor 1090 ohms, did hard reset, unit started heating, indicating communication issue with controls.; ordrng 1 W11339387 (console) and 1 W11113848 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Potomac, MD 20854

Julian H.

Job Details: 02/23/2023

CX complaint about unit not making ice checked temps on arrival FC-6* RC 38* icebox 5* noticed switch on 'off' position put unit on test mode test 120 pa test97 ff also CX states about a drawer making a sound when dispense water noticed spout out of place deflecting water & making a dripping sound back in position working fine now MUST WAIT 72 HRS TO SEE ICE

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Frederick, MD 21702

Ricky E.

Job Details: 02/23/2023

"customer stated that sometimes the unit will lose temp.. fnd no errors stored, and the unit didnt drop temp. the unit however would not connect to the internet... unit has a faulty ui. need part...; ordrng 1 w11449114 (ui assy)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Rockville, MD 20850

Julian H.

Job Details: 02/23/2023

2 YR WARRANTY COTSCO CX complaint about unit leaking water from air gap as well not draining sometimes inspected pump & found a loose connection to drain pump causing pump to work intermitently cleared hose from air gap to disposal as a courtesy working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Shenandoah Junction, WV 25442

Ken M.

Job Details: 02/23/2023

"Valve, element, and sump assembly replaced. Found that the clip securing the drain line to the sump assembly will not stay locked on, leak hazard. Ordering clip. Control and vent assembly replaced. Do not want to run water through the unit until the drain line is properly secured to the sump assembly, unable to test at this time.; ordrng 1 W11596052 (clip)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 02/23/2023

Replaced actuator and recalibrated unit.. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Perry Hall, MD 21128

Neil H.

Job Details: 02/23/2023

CONTROL NOT SENT WITH ME OR TO CX REORDERING; ordrng 1 W11325603 (CNTRL-ELEC)

We serviced a

WHIRLPOOL OVEN

Model Wgg745s0fs02

Near Chester, VA 23831

Chris B.

Job Details: 02/23/2023

replaced ignitor tested unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Silver Spring, MD 20910

Brian F.

Job Details: 02/23/2023

"Cx states water leaking from ice chute, ice clumping in bucket. Inspected unit, found ice chute door not sealing properly.; ordrng 1 W11423781 (Ice chute) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/23/2023

"cx complaint ice taste like plastic, confirmed issue, ice tasted bad, flushed tbing and icemaker and filled icemaker and water tasted bad, comes off same valve under sink at tap and tap taste fine, problem in 15 foot braided line to unit, will need ot replace fill line,tested all ops ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Kensington, MD 20895

Brian F.

Job Details: 02/23/2023

"Cx states top rack difficult to move in and out of unit. Inspected unit, found top of tub deformed, causing upper spray arm to interfere with upper rack. Unit needs tub replaced.; ordrng 1 W11409866 (Tub)"

We serviced a

KITCHENAID OVEN

Model KSEG700ESS1

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/23/2023

Cx complained the unit did not heat. Installed new element and tested and it now heats to temp. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Herndon, VA 20171

Jason A.

Job Details: 02/23/2023

Wrong part ordered. Tech pulled wire harness from WRS315SDHZ05. Parts list for WRS315SDHZ08 does not show part number #12 under AIRFLOW PARTS. Parts Research required > JJ; ordrng 1 LOOK (LOOK) and 1 PARTSRESEARCH (PARTS RESEARCH)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HBL1

Near Springfield, VA 22151

Lloyd B.

Job Details: 02/23/2023

Cx complained the door would fall. Installed new hinges and cable and tested and the udoor opens and closes without falling as designed. Job complete

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS01

Near Richmond, VA 23226

Thomas B.

Job Details: 02/23/2023

Cx complaint unit is not working properly inspected unit found water is going slowly into the tray reservoir ordering water valve cx has changed filter but still going slow ordering parts ; ordrng 1 W10897719 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS03

Near Ashburn, VA 20148

Ezra M.

Job Details: 02/23/2023

replaced both door gaskets and leveled unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Stewartstown, PA 17363

Drew B.

Job Details: 02/23/2023

when arrived foudn the water tubing under the door is wrong size and wont fit the tubing connector under door for the 5/16 hose.. cx wants new door re order ing door reinstalled old door back on ordering door; ordrng 1 lw11037733 (ss left fc door)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Ashburn, VA 20148

Ezra M.

Job Details: 02/23/2023

"cust stating rust in liner. inspected unit, metal is smooth and unpitted, able to get some off with cleaner and microfiber cloth. advised cust it's not rust, just needs to be cleaned."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Silver Spring, MD 20902

Roberto I.

Job Details: 02/23/2023

"CX complaint cycle not starting. Cx started a normal cycle in front of me, the display immediately showed F7E1. Ran test mode, found F7E1 and F7E7. Basket free. Tested manual agitation, the motor didn't start. Tested capacitor, got 51mF. Tested manual spin, it worked ok. TYested agitation again, this time worked. Ran a test cycle, the unit worked ok. Found drive pulley vibrating. Possible issue with motor, shifter, control board or some connection. Lower harness looked ok. Ordering motor W11283592, capacitor W11395618, shifter W11481722 and clutch. Pre id control board and harness to be used on return. Return visit 3/3/23; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W11481722 (shifter) and 1 W10721967 (clutch)"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC3

Near Beltsville, MD 20705

Israel R.

Job Details: 02/23/2023

Customer complaint unit is very noisey. Tested unit and found the unit has a broken fan. I repalce the fan and tested. Unit is back to normal operations.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 02/23/2023

"Cx complaint, no ice production, found recirculation pump failure, part on order. Advised cx to contact VIA dispatch to schedule a return visit once part is received, cx agreed.; ordrng 1 W11542867 (RECIRCULATION PUMP) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, VA 22304

Lloyd B.

Job Details: 02/23/2023

Cx complained the door would fall. Inspected the unit and found the hinge came apart. Reassembled the hinge and tested and the door no longer falls. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dunkirk, MD 20754

Shane B.

Job Details: 02/23/2023

"cx complaint is the unit not dispensing ice. cx said parts came off the bottom of the ice bin. confirmed complaint. coupler is broken on the auger. under side of bin and ice chute also have front in them, ice door is not seasling. i replaced the coupler and chute with preIDed parts. ice dispensor now works. orderign ice door to fix frosting issue.; ordrng 1 W11098702 (door-ice)"

We serviced a

MAYTAG STACKABLE

Model MLE2000AYW

Near Arlington, VA 22202

Lloyd B.

Job Details: 02/23/2023

Cx wants to order struts and have us come back and maybe do both at the same time. He may install all parts

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Petersburg, VA 23803

Zachery R.

Job Details: 02/23/2023

"cx complaint unit not spinning or draining, checked unit, unit displaying f0e5 off balance fault, calibrated and tested, unit complete test cycle. checked gearcase, come to find oil leaking onto clutch. also left side suspension is weak, ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11035751 (gearcase) and 1 W10721967 (drive pulley) and 1 W11611297 (belt) and 1 W11130362 (rods)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Fort Washington, MD 20744

Robert A.

Job Details: 02/23/2023

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. The cx said an 'E4' error code appear a few times. I ran a manual test and all components passed. I ran the lid switch test multiple times, it was intermittent. I cleaned the lid lock bezel and found dirt and debris. I cleared the debris and tested the lid switch various times. The unit worked as designed. I collected the service call fee by CC."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Richmond, VA 23229

Thomas B.

Job Details: 02/23/2023

Cx complaint unit is not working properly inspected unit found gearcase bearing is worn also the ui has issues with recognizing commands error for long fill no fill changed out the valve unit will need gearcase and ui assy ordering parts ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (slider) and 1 W11112662 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Bristow, VA 20136

Robert W.

Job Details: 02/23/2023

CX Complaint is the unit isnt making ice. Inspected unit and found unit is dispensing water good found wires at bottom of door broken causing IM not to work. CX declined reapair paid SVC

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Chester, VA 23831

Chris B.

Job Details: 02/23/2023

"cx comp unit will not start insp unit conf comp found strike not catching latch replaced strike from vs tested unit working as desighned; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Arlington, VA 22205

David J.

Job Details: 02/23/2023

"CX complaint unit is showing an LS code. After previous techs visit. He had found this unit needed both cold and hot water valves to fix the issue. Arrive today with second technician and remove dryer from washing machine. Remove lid and installed new cold and hot water inlet valves, reassembled unit and tested unit has no codes and filled and started washing. Unit is now working as designed job"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMHA9019HZ4B

Near Laurel, MD 20707

Israel R.

Job Details: 02/23/2023

"Insrtalled all parts and tested. Unit is back to notmal opoerations. Control was not the right part but the unit is working. Control was not needed anyways. Unit is back to normal operations.; ordrng 1 W10561770 (capactr-mg), used 1 W10561770 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Fort Washington, MD 20744

Robert A.

Job Details: 02/23/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Rockville, MD 20852

Roberto I.

Job Details: 02/23/2023

Attempted the repair but the two front orifice holders came apart during the screw removal. Ordering LF orif holder W11028738 and RF orif holder W11050487.; ordrng 1 W11028738 (LF orif holder) and 1 W11050487 (RF orif holder)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Silver Spring, MD 20904

Israel R.

Job Details: 02/23/2023

Installed new control and tested. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near McLean, VA 22101

Leon

Job Details: 02/23/2023

cx compalint was rc wasnt cooling confirmed complaint seen it the bottom on the freezer had ice about 2in thick cx will turn unit off and put food in diffrent RC so unit can be defrost before next tech come out

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Washington, DC 20007

Samuel R.

Job Details: 02/23/2023

replaced control and tested unit.now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near North Potomac, MD 20878

Ricardo S.

Job Details: 02/23/2023

"Cx compkains that the LH door make noises, inspected unit, the plastic part on the hinge hook is broken.. unit needs door assy; ordrng 1 13107888SQ (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Sterling, VA 20164

Jason A.

Job Details: 02/23/2023

"CX complaint FRIDGE stopped cooling but there was oil smell when doors are opened & food tastes chemical. Food spoiled when fridge stopped cooling. Found evap leak at aluminum to copper joints. Oil is seeping out of heatshrink. Pressure check yoder loop. Used coupler on drier & pinched off cap tube. 140psi for 30 minutes = no pressure drop, Replaced evap & drier. Sprayed Dawn powerwash on surfaces & wiped down. Unable to get into all surfaces. Can still smell oil when fans are running & doors are opened. Compressor atomized oil & introduced into inside FC & RC. Filled with R600. Good running & equalise pressures. Good amp draw. Unit is calling. Called techline to document safety & health issue & cause of smell. SR 7735803540 > JJ"

We serviced a

MAYTAG WASHER

Model WFW560CHW2

Near Burtonsville, MD 20866

Andrew H.

Job Details: 02/23/2023

Customers complaint is that the unit is leaking from underneath the unit. Customer says there's a puddle of water underneath the front of the unit after the cycle is complete. I ran diagnostics test mode. Did not have water at this time. I then ran a rinse and spin cycle. I noticed that when the recycling pump turned on is when water was coming from the bottom of the cabinet. I removed Bello gasket checked and found water coming from top of Bello gasket. I inspected recirculating pump hose to Bellow gasket and at the top found where it was split and there's a hole. So when the recycling pump is pumping water into the tub it's leaking water from this area. Unit will need new recirculating pump hose. I believe the replacing the circulating pump can be done just by removing the front of the bellow gasket. I was able to access recirculating hose from this area. Unit should not require a second tech. ; ordrng 1 W11316605 (Hose)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockville, MD 20853

Julian H.

Job Details: 02/23/2023

replaced sump asm & working COLLECTED $100 LABOR THRU APP

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near ,

Kyle A.

Job Details: 02/23/2023

Cx complaint of units light not working. Did confirm light relay has gone bad on the board. Ordering control and bulb for return.; ordrng 1 W11552018 (Control) and 2 8206232A (Bulb)s

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Derwood, MD 20855

Julian H.

Job Details: 02/23/2023

replaced parts & working properly tested all burners to power boost working fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Pikesville, MD 21208

Justin S.

Job Details: 02/23/2023

"the unit was unplugged when i arrived. when pierced the unit had a good charge of refrigerant in the system. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W10913906 (coupler (js vs)), used 1 w10913906 (coupler (js vs)) from stock"

We serviced a

WHIRLPOOL DRYER

Model MLG2000AWW

Near McLean, VA 22101

Leon

Job Details: 02/23/2023

cx complaint was unit would stop oin the middle of drying confirmed complaint replaced the door switch wet a towel the put in the unit and let the unit run the unit didnt cut off at all

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 02/23/2023

"CX complaint: noar the water not dispensing waterInspected unit, confirmed CX complaint. Inspected water tubing inside RC compartment. All full of water (not Frozen) when dispensing can hear valve energizing but not opening. Checked resistances, found Water dispensor side reading open and icemaker valve reading 202 ohms. ( good) unit needs new water valve. sending filter head back for return visit just in case.; ordrng 1 W11546685 (dual valve) and 1 Look (Look)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW0

Near Jarvisburg, NC 27947

Branden R.

Job Details: 02/23/2023

"came out to replace parts on unit disasembled replace all rollers belt , blower wheel motor and pully roller . tested unit is running as designed ."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WS02

Near Arlington, VA 22207

David J.

Job Details: 02/23/2023

Rescheduled with SF for next Tuesday. No work was performed at home. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Rockville, MD 20853

Andrew H.

Job Details: 02/23/2023

"Customer complaints in units not cooling. I replaced the compressor, dryer and couplers. I pulled unit into a 30-in vacuum and filled to 48 g. Unit is not working properly.; used 1 Look (Look), and 1 W11506635 (Coupler) from stock"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Herndon, VA 20170

Jason A.

Job Details: 02/23/2023

CX complaint FREEZER not making ice. Icemaker production inconsistent. Found icemaker has ice but not ejected. Indicator for icemaker on or off?!?!?! doesnt make any sense. Does 'ICEMAKER OFF' lit means its off or on?!?! Test 120 ejected ice but did not home. Power switch hard to locate but under lower louver cover. Wifi antenna going into cabinet from below looks like a drain and there is water dripping. Test 66 fill tube HTR after many minutes. Test 97 fills. 2TECH+2count to pull FZ out & replace fill tube HTR > JJ; ordrng 1 W11234554 (icemaker FBO) and 1 W11515313 (fill tube incl. htr) and 1 LOOK (LOOK) and 1 JJTORETURN (JJ TO RETURN) and 1 2TECH+2count (2TECH+2count)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 02/23/2023

"installed new tub ring, tested unit. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Great Falls, VA 22066

Jason A.

Job Details: 02/23/2023

CX complaint DW console not responding. Found console stuck locked & console overlay was separating or delaminating. Installed pre ID UI control part. Ran test wash. Compkleted test wash. Condensation forming on console during heat dry. Possible gasket leak. COSTCO 2YR > SZ / JJ; ordrng 1 W11413963 (console) and 1 W11412696 (Console seal) and 1 W11483553 (tub seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Perry Hall, MD 21128

Neil H.

Job Details: 02/23/2023

REPLACED THE FZ DOOR UNIT CHECKED GOOD

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 02/23/2023

The cx concern the unit not completing cycle.. will start a preheat and then the display will go back to home screen .. unable to get into diag on unit .. unit needs new harness and main control; ordrng 1 W11452622 (harness) and 1 look (look)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Petersburg, VA 23803

Zachery R.

Job Details: 02/23/2023

"cx complaint unit is not draining or spinning. checked unit, no faults stored, ran test 12, no faults after test cycle noticed drain pipe is over 4 foot, advised cx to contact plumber and that drain pipe shouldnt be any taller than 39 inches per tech sheet."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/23/2023

Customers complaint is one of the burners sometimes does not spark. Found the front right burner has inconcictant sparking. NTO spark module and ignitor.; ordrng 1 WPW10475149 (spark module) and 1 W11507531 (ignitor)

We serviced a

MAYTAG DRYER

Model MGD5430MW0

Near Petersburg, VA 23803

Zachery R.

Job Details: 02/23/2023

"cx complaint unit not starting, checked unit, no faults stored. ran 15 min quick cycle, verified heat is cycling, drum is turning and unit has good airflow. advised cx to read owners manual, and showed how a cycle should be started."

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