Service History 660 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

Reseated connection on ui so unit would dispense and tightened door handles. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Potomac, MD 20854

Roberto I.

Job Details: 03/01/2023

"CX complaint washer not draining. Ran terst mode, found F9E1 error. Inspectred unit, found both drain pump wires broken for the third time in a year. Repaired wires as cx can use the washer until we go back. Called tech line spoke to Chris (sr # 7735851101), they are not aware of any particular issue with this part. Marked pre id (not yet received, no eta) lower harness to be installed on return.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Sykesville, MD 21784

Justin S.

Job Details: 03/01/2023

the cx says the unit is going out of balance and makes a grinding noise. put the unit into component activation and the unit is agitating spinning draining and filling good. no error codes stored. calibrated the unit. ran the spin a few more times and the unit isnt making any odd noises. had the cx get a few towels and ran a rinse and spin. the unit didnt make any odd noises or go out of balance3

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW1

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/01/2023

"Cx complains about a noise, inspected unit, the pulley is bad, rollers cks ok, replaced idler pulley, unit tested and dryer works great"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/01/2023

"CX complaint after the sealed system repair, the unit has stopped cooling few times for 12 to 24 hours, and then back to normal.Temp check with thermocouple showed 3F In the Fc and 35F in the Rc. Fans and compressor running ok. Called tech line, spoke to Joe (sr #7735849713) and explained the situation. He advised to fush the sealed system with nitrogen to eliminate possible moisture and then to replace the drier. Spoke to SD. Called office and scheduled return with **SEALED SYSTEM TECH** and **2 COUNTS** for the day 3/8/23. Parts and labor CBE. Collected $120; ordrng 1 WPW10143759 (UV drier) and 1 sealed system tech and 1 2 counts and 1 nitrogen"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYM01

Near Columbia, MD 21045

Robert L.

Job Details: 03/01/2023

"cx complaint still freezing in RC found temp 35 RC 10 FC, and constantly running, found mullion between secti0on hot, found condensor fan not running, found plug had fallen out, reconneced fan working, frost pattern weak due to compressor being hot, blocked half the return vents and adjusted temp down to 1*, cx to adjust as needed, tested all ops ok"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near ,

Daniel J.

Job Details: 03/01/2023

noise from oven fan when in use tested heated on convection bake at 389 buzz opened door convection fan not running inspected and closed door fan came back on no buzzing unit reached 450f on preheat noise didnt comeback while fan turning ordering convection fan and also cooliing fan to have on hand in case needed; ordrng 1 W10860984 (convection motor) and 1 W11248652 (blower)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Lancaster, PA 17603

Justin L.

Job Details: 03/01/2023

Was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

KITCHENAID OVEN

Model KFGC558JSS05

Near Charles City, VA 23030

Orbie

Job Details: 03/01/2023

"cx complaint unit has no ignition in smaller oven as well as one of the burners. found burner head not lined up correctly, fixed burner. found small door hinge causing misalignment of door during closing. called techline for oven spoke with adrian. SR # 7735849602. advised to check control harness. control harness good. spoke to MR was advised to 2 tech and return to check for loose wire to igniter. unit is a professional 48' unit, need 2 tech to remove safely.; ordrng 1 W11643896 (hinge) and 1 W11643900 (hinge) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Lanham, MD 20706

Shawn D.

Job Details: 03/01/2023

cx complaint unti stopped cooling again inspected unit and confimred both section room temp unit is 26inch vacumed unit barley building pressure. cant find any uv dye but factory fitting for condenser to cabinet is very oily and went i used soapy water on connection i beleieve i see uv dye. used nitrogen and nitrogen never changed pressure but i can see i have to have a leak. cut fitting out and fixed that and then changed line going through drip pan the coating it popping off as if the line could be rusting out then insatleld drier to it vacumed unit down and filled to 5.5. oz and started cooling. told cx do not pack fridge wait a week again.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77USOHS00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

CX Concern the units flames/ burners too high.. tried to adjust flame on low to be flush with burner cap like other models .. all burners are too high on low. needs manifold and reg; ordrng 1 W11170045 (manifold) and 1 W11087445 (pressure regulator)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lancaster, PA 17602

Justin L.

Job Details: 03/01/2023

Cx complaint washer making noise. Arrived at address and no answer contacted office who reached out and found wrong address. Went to updated address and verified units. Entered diagnostic and found no saved codes. Ran auto test and drain and spin. Unit operates as designed but due to location of unit when it spins the dryer and wall next to it vibrate causing noise. Showed cx who will correct. No further work needed

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Prince Frederick, MD 20678

Robert A.

Job Details: 03/01/2023

"I installed the ordered parts and tested the unit for the cx. The LF burner is still sputtering when transitioning from simmer to the regular burner area. I tightened and loosen the screws on the burner head. It works sparingly then goes back to sputtering. I checked the orifice, it's the right size and seemed clear. All other burners work fine. I'm ordering a new orifice kit for the return. Maybe the orifice is defected or clogged. I'll call techline on the next visit if the issue continues.; ordrng 1 W11436985 (LP conversion kit)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Bethesda, MD 20814

Brian F.

Job Details: 03/01/2023

"Cx states oven not displaying correct temp, tested and confirmed. Installed new temp sensor, compared reported temps to temp on meter. Unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2GVEXVD00

Near Elizabeth City, NC 27909

Branden R.

Job Details: 03/01/2023

"its a functional repair based on the door allowing warm air into unit when its not properly shutting. also im not to sure what caused door to be damaged on the bottom but it looked like the weld on the hinge had frayed causing door to not properly open and got worst over time, causing hinge to warp with door on hinge.; saved tckt"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20170

Christian C.

Job Details: 03/01/2023

"F8E2 fill valve electrical problem, F9E1 not draining, and F10E2 vent electrical problem. Called techline. SR#7735850165 Advised errors are found to be when a problem happens with water inlet flow meter. Advised to replace water inlet. SWPR334653811 K165KE0APL1. Was able to get parts and labor covered. Installed control. Recieved only deflector. Ordering Vent assembly and water valve. Water valve none in stock at upper marlboro and whirlpool.; ordrng 1 W11535094 (water inlet) and 1 W11416460 (vent assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Silver Spring, MD 20902

Roberto I.

Job Details: 03/01/2023

"Cx wanted the refrigerator leveled on the back, but there is a depression on the floor. Sdvised cx to call a handyman or a floor expert to solve the issue with the floor. Service cancelled"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Glen Rock, PA 17327

Sal R.

Job Details: 03/01/2023

CX complaint is that the unti will not dry iteams. I found that the unti has a F3E2 error code. I was able to start a normal sensising dry cycle and found the sensor to fail. I am ordering 1 sensor (WPW10298258) and will use the control on reyurn visit. I have set a return for 3/6/23; ordrng 1 WPW10298258 (sensor 26 @ tribs)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Severn, MD 21144

Israel R.

Job Details: 03/01/2023

Got to tjhe home and the lady in the house got me the owner and the unit is out of warranty and they told me that maytag told them that it will be covered under warrany and that maytag is goindf to pay for it. The unit is OWW and customer declined service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, VA 22031

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE RC warm temps FC temps are OK. Found ice sections bottom of evap cover & ice clump on cap tube of RC evap. Mastic is breaking up indicating low & refrigerant leak. Icemaker & ice bin is full. Cubes are solid. See SDpics. 3CountSealSyst > JJ; ordrng 1 W11109499 (drier NON UV) and 1 A31005 (coupler) and 1 W11548259 (condenser) and 1 W11291123 (RC evap) and 1 3CountSealSyst (3CountSealSyst) and 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Nokesville, VA 20181

Robert W.

Job Details: 03/01/2023

Replaced evap fan motor with harness.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART318FFDW07

Near Georgetown, DE 19947

Michael E.

Job Details: 03/01/2023

CX complaint: no power. Tewsted and verified complaint. I found no continuity oin power cord and possible mouse teeth marks on cord. Ordering main harness and control (just in case). Scheduled return visit for 3/9 PM; ordrng 1 W11611445 (main harness) and 1 W11436574 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Damascus, MD 20872

Justin S.

Job Details: 03/01/2023

cx says they unplugged the unit because it is getting an f8e4 error code. found water in the pan. removed the water and and found the f8e4(overflow) in memory. ran the automatic test and the unit is working good. no error codes after. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22312

Lloyd B.

Job Details: 03/01/2023

"Cx complained that after the repair, there is still damage. Inspected the unit in the warehouse and there are 5 of the same model, 3 of them have the same ripples on the left and right side and 2 new panels in the box have the same. Explained to the cx we can order 1 more but if it comes as the other 5, then thats just how its designed. Unit needs new panel; ordrng 1 W11325579 (panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Bethesda, MD 20814

Brian F.

Job Details: 03/01/2023

"Cx states lights burned out in RC and FC, confirmed complaint. Installed new led lights. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Norfolk, VA 23505

Carl A.

Job Details: 03/01/2023

"cx complaint of unit not draining ,checked drain pump to find it reading 4 ohms ordering parts needed for repairs break down as follows 1/W11396717,Drain Pump and Motorservice call break down as follows servicall 20.00parts 179.27shipping 15.00labor 110.00sub total 424.27tax 1.76grand total 435.03deposit 435.03; ordrng 1 W11396717 (Drain Pump and Motor)"

We serviced a

MAYTAG DRYER

Model Medb835dw4

Near Newport News, VA 23602

Justin W.

Job Details: 03/01/2023

cx complaint unit noisey. arrived to find unit quiet. inspected unit to find tensioner seized. replaced tensioner and back rollers. tested unit working as designed cx pif

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Bel Air, MD 21014

Eric W.

Job Details: 03/01/2023

cx complant of unit not working inspected unit found when you try to adjutate unit cuts off unit needs new control shifter and motor; ordrng 1 W11481722 (shifter) and 1 W10890624 (motor) and 1 W11603811 (control)

We serviced a

JENNAIR OVEN

Model JMW2427IM03

Near Chevy Chase, MD 20815

Brian F.

Job Details: 03/01/2023

"Cx states door latch still not functioning properly, tested and confirmed. Inspected unit, found one of the wires on the door latch harness was cut by a panel. Installed new harness, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Virginia Beach, VA 23456

Branden R.

Job Details: 03/01/2023

"came out to replace parts on unit disasembled and replaced . unit will need new gasket , gasket fryed causing warm air into unit allowing frost . ordering 2 next gasket for proper repair to be done .; ordrng 2 W10830055 (gasket)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE404DSS0

Near Washington, DC 20001

Shawn D.

Job Details: 03/01/2023

"cx complaint unit had a burning smell and oder after unit unit,. inspected unit and was unhooked so looked over unit and all wires are good found debree dropped on heater and caused this issue, hooked unit back up went into diag unit showed 8-4 then let diag run and everything is working and heating good no errors returned no more burning smell. showed cx what ahpppened and she understands. collected for service fee unit is good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22204

David J.

Job Details: 03/01/2023

Arrived to building and spoke with front desk. They do not have key or code. Please have owner of unit reschedule and give us the code to enter the unit. Front desk computer is down and cannot read any notes if there were any in the system.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/01/2023

"installed new control and inverter, replaced supply line to icemaker per previous, compressor and all fans came on, tested all ops ok.... beeps from ver temp will stop once reaches temp"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Stanley, VA 22851

Danny R.

Job Details: 03/01/2023

unit needs switch checksok; schdld next appmnt for 3/3 FRI !

We serviced a

MAYTAG DRYER

Model met3800tw1

Near Washington, DC 20002

Shawn D.

Job Details: 03/01/2023

"cx complaint unti is noisey. inspected unit an confimred noise unit is grinding, spun drum by hand and noise is coming from drum. took unit apart to find metal and rear drum seal causing the noise. Put dryer back together, ran it and the noise was gone. collected for the service fee and unit is good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Alexandria, VA 22304

Lloyd B.

Job Details: 03/01/2023

"Cx complained the unit made noise and of cooling issues. Inspected the unit and found in diagnosttics, the damper was noisy and may be getting stuck open allowing things to freeze and temps in the freezer to not be normal bur currently the temps are good. Unit needs new damper; ordrng 1 WPW10594329 (damper)"

We serviced a

WHIRLPOOL RANGE

Model MGR5755QBD

Near Rockville, MD 20852

Roberto I.

Job Details: 03/01/2023

"CX complaint all 4 burners spark once the unit is plugged in.Confirmed complaint, found LR ignition switch shorted. In order to replace the switch hearness assy, the top most to be lifted, but all the burner screw are rusted/stuck in place and must to be drilled. Orifice holders are NLA and the unit cannot be repaired. Called Whirlpool Safety and documented."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Norfolk, VA 23508

Carl A.

Job Details: 03/01/2023

"cx complaint of unit still not heating checked unit to find that the operating theristated had faile; ordrng 1 WP8318268 (Operating Thermostat CA / VS), used 1 WP8318268 (Operating Thermostat CA / VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Halethorpe, MD 21227

Robert L.

Job Details: 03/01/2023

"installed new hub and shifter per previous, recalibrated tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Little River, SC 29566

Jason T.

Job Details: 03/01/2023

"Cx complaint, clothes getting tore up during any wash cycle, found drive motor slipping during manual load test, gear case slipping during agitation test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11449840 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS) and 1 LOOK (LOOK), used 1 W11449840 (GEAR CASE), 1 W10721967 (CAM-KIT), 1 W11293592 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"

We serviced a

WHIRLPOOL RANGE

Model IES900DS02

Near Poolesville, MD 20837

Julian H.

Job Details: 03/01/2023

replaced parts & working

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Virginia Beach, VA 23454

Austin D.

Job Details: 03/01/2023

"cx complaint the unit is not turing on and has an error code f7e1, checked the unit and found that the motor is in range, actuator is in range, and the capacitor is reading 0 uf. repalced the capacitor and tested again. this time the unit freaked out and did multiple things at once. it filled, locked the lid, and starting a high spin instantly. i tried to turn off the test cycle and unit continued to run until i unplugged the unit. control failure due to a capacitor short. ordering a new control and capacitor for vs; ordrng 1 W11395618 (cap ar vs) and 1 W11567712 (control), used 1 W11395618 (cap ar vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near York, PA 17402

Sal R.

Job Details: 03/01/2023

I was able to access and replace the lower harness. I then ran a recalibration and a auto test. I found the unit to be opperating with out concern. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Vienna, VA 22180

Jason A.

Job Details: 03/01/2023

Model # is not the same. Updated MS. Job called in 2/21/23 POP 2/26/22. CX complaint WASHER does NOT hi spin. Load is wet at end of cycle. Checked NO ERROR Codes. Confirmed cold & hot water connections. Drain pump & hi/lo spin & agitate in maual component activation. Tub grinds when spinning. Found oil spun out of gearcase to belt housing. See SDpics. 2CountTub > JJ; ordrng 1 LOOK (LOOK) and 1 2CountTub (2CountTub) and 1 W11454741 (gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Forest Hill, MD 21050

Neil H.

Job Details: 03/01/2023

CX COMPLAINT EVERY MORNING FROST IN FC AND THAN SHORT TIME LATER IT'S GONE UNIT SOUNDS LIKE IT TAKING OFF CX DESCRIPTION THAN SHE TOLD ME AFTER MY LAST VISIT ICE MAKER DIDN'T WORK FOR 2 DAYS BUT ARRVIED TODAY EVERYTHING IS FINE I CALLED T.L. TO DOC THIS IS A REPLACEMENT UNIT CX STILL HAS PROBLEMS WITH UNIT SHE SAYS

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23464

Branden R.

Job Details: 03/01/2023

cx complaint not making ice - side by side refrigerator checked unit and found ice maker lost home position on unit tested and ice maker will fill but does not harvest like its designed too . ordering new ice maker for repair .; ordrng 1 W10873791 (icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Baltimore, MD 21215

Shane M.

Job Details: 03/01/2023

"cx complaint the oven isnt heating proper. found a weak glow ignitor, ignitor barley glowing. gave cx a quote for repairs $336.62 cx paid in full by card. replaced ignitor from van stock.; used 1 W11176454 (ignitor VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Bel Alton, MD 20611

Robert A.

Job Details: 03/01/2023

Cx complaint that the unit is still not dispensing water. I inspected the unit to confirm the complaint. I found the reservior is frozen again. I thawed the reservior and water dispensed fine again. I called techline to document the issue. They recommended sealing the duct tower near the foam evap cover. I'm ordering the part for the return visit. sr7735848905; ordrng 3 w10684392 (gasket)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ07

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is not working properly inspected unit removed filter installed bypass no issues during filling and water returned to normal rate filled several cups no issues reinstalled filter filled serveral cups no issues after the 4th fill that's when the line start to jump and had a issue removed filter and reinstalled fixed the issue filled again to the same result recommended replacing filter possible dud filter charged 120.00 service call cx paid by CC

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Gordonsville, VA 22942

Eric F.

Job Details: 03/01/2023

"Could not locate unit, spoke with manager, manager stated unit was likely sold after 21 days.; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ET1

Near Waldorf, MD 20602

Robert A.

Job Details: 03/01/2023

Cx complaint that the unit is still giving the burning smell when the oven runs. I called techline twice already about the issue. The 2nd time I was told to ask the cx to use self clean to resolve the issue. The cx ran self clean twice and the issue is still present. The oven cavity is not on the parts list for replacement to resolve the issue. The unit is unrepairable. I will called techline again to document the updates.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Providence Forge, VA 23140

Orbie

Job Details: 03/01/2023

cx complaint unit door warped. went to replace door and noticed new door was wrongly packaged. ordering new door. spoke with parts to try to expidite new door with no luck.; ordrng 1 W11461694 (panel) and 2 W11157086 (stud)s and 2 W10826179 (screw)s

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Kensington, MD 20895

Roberto I.

Job Details: 03/01/2023

"CX complaint softner dispenser not working.Ran test mode, no errors. Ran hot, cold and spftner dispenser test, everything worked as designed. Seems like the cx didn't know about the softner dispenser on/off feature, and it was turned off."

We serviced a

WHIRLPOOL DRYER

Model WED6120HC0

Near Conway, SC 29526

Jason T.

Job Details: 03/01/2023

"Cx complaint, rear drum seal is loose, vibration noises when cycling. Ordering all parts needed to complete the repair, direct ship to the cx, advised to contact VIA dispatch to schedule a return visit once all parts sre received, cx agreed.; ordrng 1 W10545923 (drum) and 2 WPW10314173 (support)s and 1 W10837240 (idler pulley) and 1 661570V (belt) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/01/2023

"cx complaint lights out, checked unit found bad led in fc replaced fc led, tested, unit working as designed. s code convers p&l, S191AQ collected service fee."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Silver Spring, MD 20901

Israel R.

Job Details: 03/01/2023

"F0E5 Off balance load. Customer complaint unit was not turning on, I ran test and the unit is turening on but she said sometimes will come on and someties will be dead. Also the unit is hsaking a lot and steam was not working. I ran a cycle with steam and the steam is working.. The unit is staked and need second tech to remove the dryer. I tested load and go and is working good. Ordering control, UI suspension and dispenser to get the unit up to date with the service pointer. Call customer when parts are available.; ordrng 4 W11316766 (Suspension)s and 1 W11524105 (Dispenser) and 1 look (look 2 tech)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 03/01/2023

Levelled calibrated spinning properly

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Washington, DC 20003

Samuel R.

Job Details: 03/01/2023

"cx complaint unit is now starting cycle.inspected unti and could confrim.further inspection found splutch failed and cause unit belt to come offand not spoin unit.will need a new splutch, and belt.also sheild got damaged W10721967 14 tribles WPW10006384 70 tribles WPW10550173 0 tribles; ordrng 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 WPW10550173 (sheild)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/01/2023

i was able to access unit and replace the inlet valve and actuator as per previous tech. tested unit and unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WGD560LHW3

Near Silver Spring, MD 20901

Israel R.

Job Details: 03/01/2023

Installed new parts nad tested. Tested coild and they are slightly out of range. Ordering coil pack.; ordrng 1 279834 (2 coil gas valve set)

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Richmond, VA 23231

Joseph D.

Job Details: 03/01/2023

Replaced motor and blower

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Stanley, VA 22851

Danny R.

Job Details: 03/01/2023

wrong parts sent by WH will reschgulr apt cx needs am apt; ordrng 1 looklookamapr (lookj lokk cx needs am apt)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Hughesville, MD 20637

Robert A.

Job Details: 03/01/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 03/01/2023

Customers complaint is unit not running or cooling at all. Customer had the unit unplugged when I arrived but when I plugged it in the unit the compressor is locked up. NTO compressor kit.; ordrng 1 W11100924 (compressor) and 1 876764 (access valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Richmond, VA 23220

Joseph D.

Job Details: 03/01/2023

Tightened cam gear unit working properly

We serviced a

WHIRLPOOL MICROWAVE

Model MH2175XSB0

Near Hyattsville, MD 20785

Shane B.

Job Details: 03/01/2023

"cx complaint is the unit not running sometimes. cx said they press start and it shuts off sometimes. other times it runs fine. door is also coming apart. the glass is seperating form the outer door plastic causing a large gap visable from the outside. light under unit also doesnt turn on. i could not replicate the issue. ordering mag, door switches, light and door. control board could be the issue but it is no longer available. schedule when we have apporval and parts are available.; ordrng 1 8206395 (door/mw) and 1 W10754299 (magnetron) and 2 W10211972 (switch)s and 2 W10269458 (switch)s and 1 8206232A (lamp 40 watt)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SFZ4

Near Charlottesville, VA 22911

Kyle A.

Job Details: 03/01/2023

Cx complaint of start buttong not work.ing. Did confirm securing tab broken at start button. Resecured board with plastic clip. Unit is now as designed

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Samuel R.

Job Details: 03/01/2023

cx complaint unit will not start a cycle.inpsected unit and found unit stucl on drain.replaced control and unit will not register door is closed and door lock is good.all connections are good as well.reset power and tried again unit will still start a cycle.will order control and door in case.unit is also stacked will need a 2nd tech W11574590 5 tribles W11035628 10 tribles; ordrng 1 W11035628 (door lock) and 1 W11574590 (control) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dickerson, MD 20842

Ricardo S.

Job Details: 03/01/2023

"Cx complains that the unit stopped in middle of the cycle i ran diagnostic test mode.. found error f8e1 long fill, the cold valve makes a humming noise, cks water pressure from supply valve and is bad, cx need a plumber .. washer machine cks ok.."

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Lititz, PA 17543

Justin L.

Job Details: 03/01/2023

Cx complaint unit taking multiple cycles. Was able to access unit and found 236VAC incoming. Entered diag to find F1E1 CCU problem. Ran unit and found to heat and have good airflow but control intermittantly not sending voltage to heater to cycle. Ordering Control and setting return for; ordrng 1 W11537215 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Washington, DC 20016

Dustin F.

Job Details: 03/01/2023

"CX complaint: no water or ice being madeInspected unit, found gasket in supply water line bad. Messing up water supply to fridge. Had to shut off main to house cause pierce valve shutoff for fridge isnt working. CX is going to get water supply addressed and call us out if need be."

We serviced a

JENN-AIR OVEN

Model JMW2427LL00

Near McLean, VA 22102

Leon

Job Details: 03/01/2023

cx complaint is unit MW door dont stay closed cx had to put plasic stoppers to make door touch the switches and the when meat probe hit a temp the whole unit cuts off confirmed complaint ording interlock harness and new meat probe jack when the unit hits the temp for the prob a message pops up telling you to take the food out. if you dont open the door the unit would cut off cx said the food isnt at the temp the prob says it is called tech line SR#7735848463; ordrng 1 W11033422 (Interlock Harness) and 1 W11252826 (PROB JACK) and 1 W11598167 (UI)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/01/2023

"Cs unit is not washing clothes, confirmed complaint. I found the control is unresponive in select cycles.Replaced control and tested unit. Unit is now working properly."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 03/01/2023

Customers complaint is a little bit on frost in the freezer by the door. Found a small gap in the liner at the top right corner. NTO silicone and white touch up paint for the door.; ordrng 1 WP4317852 (silicone) and 1 72017 (white touch up paint)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Silver Spring, MD 20910

Brian F.

Job Details: 03/01/2023

"Cx states unit not cleaning dishes. Tested and confirmed, ran diagnostic cycle got F4E3 (wash motor not running). Wash motor measured 8ohms, is receiving 120VAC from control, but will still not operate. Unit would need sump/pump assembly replaced. Quoted cx cost of repair, they are going to replace DW instead."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS00

Near Arlington, VA 22201

David J.

Job Details: 03/01/2023

RC 63� FC 64� CX complaint unit just stopped cooling. Customer had another service company come out and inspect unit and they found that the system was not cooling. Arrive today to check temperatures in both temperatures above. Unit was running when I arrived inspected evaporator had no frost pattern. Used UV light to inspect and found no leaks. Pulled unit out. Compressor is running as well as condenser fan. Compressor is warm and not boiling. Evaporator fan is working as well called EW and was told to order a sealed system repair for this unit will return once parts arrive. ; ordrng 1 WPW10507886 (Compressor kit) and 1 W11256565 (Evap) and 1 876764 (Coupler) and 1 WPW10143759 (Dryer) and 1 Sstech (Ss tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Washington, DC 20015

Brian F.

Job Details: 03/01/2023

"Cx has 5 year Bray & Scarff warranty, spoke to MR, explained to cx job must be called in and dispatched correctly for proper coverage."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lewes, DE 19958

Michael E.

Job Details: 03/01/2023

"CX complaint: wont start. Tested and verified complaint. As per service pointer, i checked plugs and they are secure. Capacitor was reading 5 Molms which is not correct. Replaced capacitor from van stock. Tested unit and it is now working proeprly. Job is complete; ordrng 1 W11395618 (capacitor van stock), used 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Reading, PA 19609

Cody H.

Job Details: 03/01/2023

"CX complaions unit is not dispensing detergent, dispenser is not opening during cycle. Found unit dispenser to be unplugged, was able to plug unit in and ensure it wasnt going to come unplugged again. Tested unit and unit now works as designed, no further work needed."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Perry Hall, MD 21128

Neil H.

Job Details: 03/01/2023

"cx complaint unit making sqealing noise need rollers,pulley,and belt told cx no danger using unit they where scared it would spark and catch fire; ordrng 5 WPW10314173 (support)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Millersville, MD 21108

Dustin F.

Job Details: 03/01/2023

"Replaced RC door and shelf, tested function. Unit works as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Lewes, DE 19958

Michael E.

Job Details: 03/01/2023

CX complaint: no water or ice. Tested and verified complaint. I found water is not coming out oif dual valve. Diconnecting dual valve from resevior was difficult and afterwards the connection is no longer keeping sealed and leaks. Ordering dual valve reorder and resevior (just in case new connection leaks)...What i had to do to disconnect dual valve could possibly caused the resevior connection to leak on resevior side. Valve is definitely leaking at that point. NOTE: I DID SHUT WATER OFF BEHIND UNIT SO IT WOULDNT LEAK. Called TL just to check to see if findings could indicate a problem other than dual valve but TL did not think so. SR 7735848602 Cannot reschedule due to AIG; ordrng 1 W11482383 (dual valve reorder) and 1 W11482382 (resevior)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Carlisle, PA 17015

Fred G.

Job Details: 03/01/2023

"cx complaint unit is displaying a f9e1. inspected unit and entered diag and found f9e1, f2e1. found standing water inside tub. emptied tube and tested drain pump. I found 122.3vac to pump. tested pump and found it to be faulty. replaced pump and found unit now checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Derwood, MD 20855

Justin S.

Job Details: 03/01/2023

"the unit was off when i arrived. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. th eunit is now good; ordrng 1 W10913906 (coupler (js vs)), used 1 w10913906 (coupler (js vs)) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF990SLAM02

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is not working properly inspected unit ran a dye light all over couldn't find any issues unit is maintaining proper temperature in both refrigerator and freezer cx states it can get too cold sometimes educated cx on proper loading tips to avoid blocking the vents. verified no leaking unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Lebanon, PA 17046

Cody H.

Job Details: 03/01/2023

CX states unit stopped cooling again over the weekend. Found unit has same issue of moisture/warm air entering unit and unit return vent is freezing and getting blocked. Unit is showing 43*F in RC and 7*F in FC. Ordering doors per techlines recommendation in SR#7735712644 CX to call into office to reschedule when both doors arrive.; ordrng 1 LW10668874 (RC door (blk)) and 1 LW10668875 (FC door (Blk)) and 1 W11178521 (Badge (WP)) and 1 Look (Look)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Springfield, VA 22151

Lloyd B.

Job Details: 03/01/2023

"Cx complained the unit did not dry, not that it did not start. Inspected the unit and found 2 error codes, 8.2 for fill valve and 9.2 for drain pump. Ran diagnostics and it completed each step. Noticed the gasket was coming off so I reinstalled. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Conway, SC 29527

Jason T.

Job Details: 03/01/2023

"Cx complaint, will not finish a wash cycle, no error codes found, during agitation test, gear case slipping, drive motor slipping during manual test. Wash plate seized to the gear case, drive belt is slipping on the cam, unit needs a rebuild, ordering all parts to complete the repair, direct ship parts to her house, advised cx to contact VIA dispatch once all parts are received, cx agreed.; ordrng 1 W11454734 (GEAR CASE) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W10528947 (drive hub kit) and 1 LOOK (LOOK)"

We serviced a

JENNAIR REFRIGERATOR

Model JS42PPDUDB01

Near Sterling, VA 20164

Christian C.

Job Details: 03/01/2023

Installed inverter board. Powered back on unit. Compressor kicked on. Can feel cold air from fans inside FC section. Set temps to recommended. Unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1162XVB0

Near Hummelstown, PA 17036

Fred G.

Job Details: 03/01/2023

cx complaint unit is not working. inspected unit and found unit is displaying door is open even with door closed. I found three door switches are faulty. also found bottom light bulb is faulty. qouted cx for full repair and cx accepted. charged cx $392.90 paid in check #1936; ordrng 1 8206232A (lamp 40 watt) and 1 W10211972 (switch) and 1 W10269458 (switch) and 1 W10211974 (switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22601

Ezra M.

Job Details: 03/01/2023

Replaced belt. Ran auto test. No other issue.

We serviced a

MAYTAG WASHER

Model MHW8000AW0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/01/2023

"Cs unit is leaking water , confirmed complaint. I found the diverter valve is leaking at the hose clamps (see pics) . Ordering replacement clamps, the screw types to ensure good seal. The old clamp are the pressure type and they are not sealing around the hose. Customer paid in full.; ordrng 2 WP596669 (clamp)s"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS00

Near Potomac, MD 20854

Julian H.

Job Details: 03/01/2023

replaced pump & working MUST WAIT 24 HRS TO SEE ICE

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/01/2023

Customer complaint is that the unit was very hot for 1 cycle and then stopped heating afterwards. Unit tested and did not heat. Element tested good. Upper thermostat tested open. Ordering thermostat set.; ordrng 1 W10900067 (cutoff-tml)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Hampton, VA 23666

Lucas R.

Job Details: 03/01/2023

"cx complaint oven not heating, checked unit found r wire unseated from bake element, reseated wire, heated to 350, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/01/2023

"cx complaint the unit is makiing abnormal noises during the spin cycle. checked the unit and let the unit run through a drain and spin. did hear some abnormal grinding throught the cycle. other than that no issues found. no oil located on gearcase. issue is interntal. ordering new gearcase, belt, pulley and motor. will return once the parts come in.; ordrng 1 W11454372 (transmission) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, VA 23220

Joseph D.

Job Details: 03/01/2023

Replaced valve and filterhead

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gordonsville, VA 22942

Eric F.

Job Details: 03/01/2023

Confirmed cx complaint unit damaged. Found crush damage to rear. Ordering dryer chute.; ordrng 1 W11117429 (chute)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near ,

Daniel J.

Job Details: 03/01/2023

compliant unit at times walking during cycle not all cycles checked level went to adjust feet to pedastal found locking nuts not up and left front and right rear no hitting floor leveled tighten locking nuts ran drain and spin no pin normal and washer stable

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