We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Upper Marlboro, MD 20772
Leon
Job Details: 11/08/2023
Clients complain it's top oven didn't work at all confirmed the issue pulled The oven out test it. How much ohms the oven igniter was getting and it was reading O. L Then I tested the voltage going to the ignitor which was a 120 V. Client also was complaining about the bottom. Oven was binding and molding with the heat And now it won't sit correctly at the bottom ; ordrng 1 WPW10324738 (Oven igniter) and 1 WPW10272546 (Bottom oven)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS01
Near Upper Marlboro, MD 20772
Leon
Job Details: 11/08/2023
"The client's issue was the unit continues to say features not available. Confirm the issue and replace the control board, and the unit is still doing. The same exact thing looked over the mrc 2 board seen no imperfections everything was plugged in tight Call Tech line went over to findings with Tech line unable to get SR# Due to service being very bad and phone disconnecting Ordering new MRC board.; ordrng 1 WPW10632435 (Control (MRC2))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Dumfries, VA 22026
Robert W.
Job Details: 11/08/2023
"CX Complaint is the unit isnt making ice. Inspected unit and found ice level sensor is good fans are good, Tested Ice Box fan and its not spinning much at all no flow, Also found IM not wanting to harvest IM is getting Power. Ordering IM and Ice box fan.; ordrng 1 W10846539 (Ice box fan) and 1 W11658802 (IM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Severn, MD 21144
Israel R.
Job Details: 11/08/2023
Customer complaint unit is not cooling. I tested the unit and found the unit compressor is lokced up. The aperage is going up to 8.3 amps. ANd it just tries to run and then stops. Is really hot and the inisde is hot. I turned off cooling. Unit is goin got need compressor and dryer and coupler. Compressor is special order part. Call customer when parts are available.; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11504447 (coupler) and 1 W11614224 (compressor) and 1 W11504431 (Coupler) and 1 W11504415 (coupler) and 1 W11506635 (acces tube) and 1 LOCKRINGKIT (lock ring kit)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Lewes, DE 19958
Michael E.
Job Details: 11/08/2023
Replaced the infinite switch as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lewes, DE 19958
Michael E.
Job Details: 11/08/2023
"CX complaint: RC door gasket splitting and new drawers falling withing a couple days since previous repair. Tested and verified complaint.Right RC gasket split for the top several inches. Replaced, heated and reshaped gasket. The drawers previously addressed fall off rollers every few days. Always left side falls out and that track does not have the extra lip the right side tracks have which would prevent this. They are not interchangeable. Ordering shelf assembly for both drawers. Cannot reschedule due to CX will be out of country till beginning of december.; ordrng 2 W11243759 (shelf-glas)s"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Newark, DE 19702
Taylor F.
Job Details: 11/08/2023
"Cx complaint is unit not heating properly. Tested inspected and verifed complaint. Replaced the control and temp sensor, unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chesapeake, VA 23324
Zachery R.
Job Details: 11/08/2023
"replaced dispenser, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Dumfries, VA 22026
Robert W.
Job Details: 11/08/2023
Replaced sump and vent unit tested and is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRT348FMES04
Near Baltimore, MD 21208
Justin S.
Job Details: 11/08/2023
unit is in garage. showed the cx use and care page 4 note. the control box doesnt have the connection for the light cover so swapped the controls around in the boxes so the cx could still have the light cover on the new control. replaced the new control on the unit. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waldorf, MD 20601
Shane B.
Job Details: 11/08/2023
"cx complaint is rust on the FC door and RC door. confirmed complaint. unit is rusted from the dispensor down on FC door and rust on the RC door near the handle and at the bottom of the door. unit is in the kichten. temp and humidity is fine. unit shows no signs of being abused by cx. i called tradecare to get an auth# to cover new doors. tradecare said auth# isnt needed, to do the repair like normal beings damage is not due to cx. ordering both doors. cx will call when doors are delivered.; ordrng 1 LW10918659 (dor-fip) and 1 LW10913407 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Bristow, VA 20136
Richard B.
Job Details: 11/08/2023
"CX complant. Water in freezer , and no lights. Inspected unit and found both lights out in freezer and fresh food. Ordering LED modules. Found water buoildup in freezer bottom. Ordering evap harness. Further wor needed. RB; ordrng 1 WPW10515058 (light) and 1 WPW10515057 (freezer LED) and 1 W11084324 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Bristow, VA 20136
Richard B.
Job Details: 11/08/2023
"CX complant. Washer making screwaching sound/ Prior diagnosis found unit needs splutch , gearcase and actuato. Installed all and calibrated unit. Ran a drain and spiin cycle. Working as dsigned. RB"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Oak Hill, VA 20171
Daniel J.
Job Details: 11/08/2023
washer no power removed top no led on on control moved to outlet no 120 vac at outlet found in front of washer gfi outlet tripped reset now voltage on wall behind washer informed customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Lancaster, PA 17603
Sal R.
Job Details: 11/08/2023
CX complaint is that product in the RC is freezing. I found that the items in front of the damoer are the frozen items of mention. I took a temp reading intnhe RC with a thermacupling . I found thenRC temps to be 34-35 degrees when set to reccomneded temps. I found FC temps to be -1 - 0 degrees when set to the reccomneded temps.. I found the unit tobe making good ice and dispensing water with out issues. I discussed CX keeping a digital temp reading of the product not the air temps. I also discussed possible rearranging of items in the unit / top shelf to avoid any freezing. I called WP Tech Line and discussed my findings. No repairs to be made at this time.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Hampden Township, PA 17050
Cody H.
Job Details: 11/08/2023
"CX complains unit continues to run drain pump even if unit is not being used. CX states unit is also not filling as much as it should be. j2.2-j2.3=20.v ohms. Due to symptoms and multiple visits for same concern, ordering control for return visit, return to be scheduled by office when parts arrive. Unable to confirm email due to email belonging to contractor and cx not having email.; ordrng 1 W11607637 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Towson, MD 21286
Shane M.
Job Details: 11/08/2023
cx complaint the unit is shuttting off within 5 mins. found no error codes. found unit to be leaning backwards. no legs on machine so cant adjust levelness. unit needs to be leaning forward for sensor. replaced sensor harness w thermistor. unit working properly on timed dry.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS01
Near Oak Hill, VA 20171
Daniel J.
Job Details: 11/08/2023
complaint discolored on right rear burner informed customer finish and blimishes in cook top only cover within the first thirty days also concerns with the dark space in coils unit does heat but possible failure occuring informed customer even if repalced might look the same; ordrng 2 W11517959 (element)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Suffolk, VA 23435
Austin D.
Job Details: 11/08/2023
"came out to resolve the issue. disassembled the unit as needed. replaced the filter drier. pressureized the system, vac the system. system passed. therefore, i added r600 to the system and checked pressures. pressure holding at -6 on the low side. unit is running as designed. left unit unplugged per cx request. unit is now being used as the extra."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near North East, MD 21901
Taylor F.
Job Details: 11/08/2023
"Cx complaint is unit not cooling properly. Tested inspected and verified complaint. Upon cutting into the system i found the system to be full of refrigerant. Most likely the compressor got to hot and mechanically seized causing the sudden cooling loss like the cx experienced. After compressor cooled off, it was able to cool again. Replaced compressor, coupler and drier from previous diagnosis and refilled with 48g of r600a. Unit is now working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dumfries, VA 22026
Robert W.
Job Details: 11/08/2023
Replaced RC door sealed and unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Laurel, MD 20724
Israel R.
Job Details: 11/08/2023
Customer complaint unit is still doing the samething. I can see SD talked to techline and engineering and ssaid is normal operations. I got here and the customer was under the impression taht we are back to installed more parts. I called techline and the told me that there are enginerring notes on the ticket taht said is normal. TEchline told me is normal and if they are not good with that they can call techline but. The unit is working as desinged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 11/08/2023
Customers complaint is unit is loud while running. Found cabinet vibration. Adjusted feet and all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Germantown, MD 20874
Julian H.
Job Details: 11/08/2023
CX complaint about unit just making a beeps door open alarm going off when doors are close also noticed frost formation on FC inspected & foud that frost goes all along fan causing blade to shave ice also found an issue with leds found svc pointer W11460554K that talks about this scode covers P&L called TL ask me to switch defrost to every 8hrs on diag states issue can be developed by fan or electronics replacing fan 1st must reset power when do so explained to CX PAID IN FULL THRU APP; ordrng 1 W11683243 (led module kit) and 1 W11224591 (FC fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WFG320M0BS3
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 11/08/2023
Installed new parts. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/08/2023
"cx complaint RC is freezing food in pantry. I found in diag that damper is not opening and closing when asked. I then tested RC thermistor and found 5.6kohm. I got a RC temp of 29 degrees. unit needs damper, control harness with thermistoro, and control. once parts are in please reach out to cx and set up a return visit.; ordrng 1 WPW10594329 (damper) and 1 WPW10224292 (control harness with thermistor) and 1 W11524656 (control)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 11/08/2023
Customers complaint is bottom drawer is not straight. Found where the front left foot meetsthe frame is very bent. Called techline and they said it is an unrepairable problem. They said customer needs to contact customer support.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/08/2023
"cx complaint unit intermittently doesnt finish cycle with min left on display and sometimes the start button doesnt work. inspected unit and entered diag and found f5e1. i ran test 51 and found unit was only agitating in the clockwise postion. I lifted unit and found units gear case covered in oil. I found rotor was very hard to get off and on. unit needs gearcase, washplate due to being seized, rotor, stator, clutch, slider, I also want to put a control in unit. unit will also need a 2 call count due to seized wash plate that will need cut off to correct issue. once parts are approved please reach out to cx and set up a return viist.; ordrng 1 W11393685 (gear case) and 1 W10775188 (wash plate) and 1 W10754161 (rotor) and 1 W10754158 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11182868 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KBS1
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 11/08/2023
Customers complaint unit is inconsistantly drying. Found an error code for the vent system. Found loose connection on the vent system. Reinstalled all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/08/2023
units interior is white not gray. also found right side stopper no longer locking in. unit needs right side (white) bracket and right side pan stop. once parts are available please reach out to cx and set up a return visit.; ordrng 1 W10795846 (right bracket) and 1 WPW10485089 (Right side pan stop)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Pawleys Island, SC 29585
Paul F.
Job Details: 11/08/2023
Customer complaiont is unit moves around alot. Found feet needed to be adjusted a little more so the unit didnt rock fack and forth. All check ok.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlottesville, VA 22911
Kyle A.
Job Details: 11/08/2023
Cx complaint of unit timer not progressing. Did confirm backed out red wire on timer. Reseated wire and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Pawleys Island, SC 29585
Paul F.
Job Details: 11/08/2023
"Customers complaint is speratically the unit will give a power outage error on the UI. The ice and water will stop working, and the freezer light is out. When I arrived the only thing I could find is the freezer light out. Temps in the FF and freezer were good. Ordering controls and dc fan motors because when they start to go bad strange issues can arise. NTO parts.; ordrng 1 W11224256 (main control) and 1 W11636543 (UI) and 1 W11578030 (evap fan motor) and 1 W10846539 (icebox fan)"
We serviced a
MAYTAG OVEN
Model GMC305PRS00
Near Fairfax, VA 22030
Demonte S.
Job Details: 11/08/2023
Inspected the unit. Found that the cx is saying that the Wall Oven isn't powering on. Checked power at the P1 Red to Black. I'm getting 121.7 Volts. Control Board isn't powering up to Display. Unit will need the Control Board = 8303819. Parts are no longer available. Cx paid for the Service Call by Card.
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Pawleys Island, SC 29585
Paul F.
Job Details: 11/08/2023
Customers complaint is unit not spinning out properly. Found no error codes stored. I did find some of the feet were very loose and possibly adjusting on their own while the unit is moving during washing. I adjusted the holders where the feet screw into the made so it grips the feet tighter. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Vienna, VA 22182
Jason A.
Job Details: 11/08/2023
CX complaint FRIDGE RC doors are not closing. RC doors were not installed & CX has in stored in garage. Found L & R door closer assym are loose & hinges are rounded over. Extensions are making contact with door switches before door can seal. See SDpics. Had to install the extensions previous tech ordered even though they are the older versions with the 90 degree end. See TSP. Removed 1 screw from light switch bracket to prevent extension contact while still letting switch open & close to control lights & icemaker. JJ TO RETURN > and 1 W11416733 (Extension L) and 1 W11418227 (Extension R) and 2 WP8281164 (switch bracket srew 2 needed)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Pawleys Island, SC 29585
Paul F.
Job Details: 11/08/2023
Installed new parts. All check ok.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lothian, MD 20711
Leon
Job Details: 11/08/2023
"Client's issue was the unit wouldn't drain at all. The unit wouldn't drain at all so I had to remove all the tub full of water, then I pick the unit up and seen that the drain pump had about 19 and it was getting a 120 V. What's our plugged the unit back up It started to work perfectly fine until I add it more water to the unit then it Stopped again when it stopped. I realized that the drain pump wire was coming loose with the weight of the water swapped out The harness tested the unit again with a lot of water inside of it and everything worked as it should."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 11/08/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS5
Near Dumfries, VA 22026
Robert W.
Job Details: 11/08/2023
Cx Complaint is the unit isnt heating. Called techline and went over entire unit to find issue and everything was testing good then found the diode connection to ground loose install bigger screw to secure diode and tested unit is now heating.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Annandale, VA 22003
Demonte S.
Job Details: 11/08/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator stopped cooling again. Checked the Refrigerator Section. No Dye on the Evaporator. I then checked the pressures to the unit. High Side is reading 100 Psi and the Low Side is reading -15. I then put the unit into Service Diagnostics on Service Test 4 - Compressor Test to open the 3 Way Valve to see what equalization pressures are. Pressures are not equalizing, 50 Psi on the high side & 0 on the low side. Called Whirlpool Techline Ref. Per Whirlpool Techline order the U.v. Drier & 3 Way Valve. ( Still will need to have this be on a seal System Technician.) ; ordrng 1 W11590197 (Whirlpool Refrigerator Refrigerant Valve) and 1 Wpw10143759 (U.v. Drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Reston, VA 20191
Jason A.
Job Details: 11/08/2023
CX complaint FRIDGE RC bins are not aligned. Bin 3 is hitting right LEDS. 2 lower bins are dragging & not flush when closed. Found posts securing plastic evap cover is not straight. Pushed evap back & align air tower so cover can close flat. Doors have rust. See SDpics > JJ; ordrng 1 WPW10542037 (pan (item3)) and 1 WPW10440265 (Pan snack cover (item1)) and 1 W11427425 (track left) and 1 W11678966 (track right) and 1 W11390070 (RC door SS) and 1 W11593330 (FC door SS) and 1 W10909682 (badge)
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Crownsville, MD 21032
Alexander D.
Job Details: 11/08/2023
upon arrival found new display board that was shipped to cx house is cracked. replaced control and control panel. bezels screw on so ordered ones arent needed. tested unit. display is bright. broil is heating and convection fan is running. cx said dont worry about reordering display board since its working good now. unit is now working properly.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Gainesville, VA 20155
Richard B.
Job Details: 11/08/2023
"CX complant. Dryer leaves lint on clothes. Inspected unit and found no error codes in diagnostics. Ran a vent test and card remained on holder all three times for testing. Advised CX the vent is restricted and should be cleaned , CX advised was cleaned in june. I told her it could still have a restriction . Behind dryer , tube is not crunched. stacked washer and dryer .Job completed. RB;"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Brookeville, MD 20833
Israel R.
Job Details: 11/08/2023
Installed motor evap and tested. Unit is nto making any noises and is quiter. Unit is back to normal operations.
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Baltimore, MD 21206
Dustin F.
Job Details: 11/08/2023
"UPon ARrival, found Control defective. capacitor loose in box off board, resister broken and ribbon cable damaged. CX stated the switch harnass never arrived. Reordering both, setting spark module for return.; ordrng 1 W11620526 (Control (reorder)) and 1 W11620523 (Switch Harnass(reorder))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Baltimore, MD 21206
Dustin F.
Job Details: 11/08/2023
Replaced paddle and tested unit with CX, unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 11/08/2023
cx complaint unit isnt keeping temp. I found unit was goind through a defrost failure. I found in diag unit was showing open for the defrost sensor. I found voltage to element but wire was out of connector on harness. I test defrost sensor in ice water and found 5.7kohms. I was able to defrost unit and replace the heater harness and defrost sensor. I found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Sterling, VA 20164
Christian C.
Job Details: 11/08/2023
Cx complaint unit is making a squeeling noise. Inspected unit while unit is running there is a squeeling noise. Installed idler and roller. Tested unit no more noise.
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454BSS0
Near Washington, DC 20009
Shawn D.
Job Details: 11/08/2023
"cx complaint unit has a weird smell when in use. inspected unit then ran it and confimred weird smell not so much electrical but weird smell. pulled unit down and removed top everything is looking good. noticed under capacitor is wet, found capacitor is leaking. unit needs capacitor, magnetron and diode fo the smell and also noticed light is out. correct part number for capacitor 461964654691. called parts ordering and let them know. gave cx quote she brought to boss and he said to buy a new unit. collected forservice fee; ordrng 1 W11256462 (diode 20.74) and 1 W10886919 (lamp 21.50) and 1 W10245183 (magnetron 206.47) and 1 461964654691 (capactor 109.98)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Leesburg, VA 20176
Ricky E.
Job Details: 11/08/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Crofton, MD 21114
Alexander D.
Job Details: 11/08/2023
"found front motor bracket fell off causing motor to turn and blower wheel to rub on housing. reinstalled motor so everything is straight and found other bracket and reinstalled that too. tested unit, no unusual noises. unit is now working properly"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Davidsonville, MD 21035
Leon
Job Details: 11/08/2023
Replaced all the parts and tested the unit. Everything worked as it should.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near ,
Israel R.
Job Details: 11/08/2023
Customer complaint glass is chipping on the big burner and the glass is commijng up on the right side and is
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Crofton, MD 21114
Alexander D.
Job Details: 11/08/2023
"cx complaint unit still intermittently not dispensing ice. doesnt make any noise when pressing paddle. cx has tried troubleshooting but couldnt get it to work, then he tried 6 hours later and it started working. inspected unit, dispensing ice good at this time. cant find any issues at this time but if it wasnt making any noise then issue must be door switch or paddle switch since we already replace auger motor. ordering door switch and ice door asm. call cx to schedule return visit once we have eta on part; ordrng 1 W11423781 (ice door asm) and 1 W11396033 (door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Sterling, VA 20164
Christian C.
Job Details: 11/08/2023
Went to install reservoir and found that the leak is coming from defective dual valve.; ordrng 1 W11482383 (dual valve)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Columbia, MD 21045
Robert L.
Job Details: 11/08/2023
"cx complaint start button not always responsive, watched several times cx pressing button and not wokr, i pressed and worked everytime, cosnoel does have alot of play, order console and hmi; ordrng 1 W11576952 (console) and 1 W11626077 (hmi)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Baltimore, MD 21208
Justin S.
Job Details: 11/08/2023
replaced the cap and shifter and calibrated. ran the diagnostic and the unit is filling draining spinning and agitating good. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Highland, MD
Israel R.
Job Details: 11/08/2023
Installed new LED Modules and tested. Unit is still not turning on. The LEd is not gettign voltage. I called techline and they told me to test the LED Control Board. I tested P3 1 -2. 0 voltage. Unit has a bad control module. Collected in full. Ordering LED control module.; ordrng 1 W10804160 (cntrl-elec 146.21)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near New Market, MD 21774
Brian R.
Job Details: 11/08/2023
came out and replaced parts ordered. ran unit through tests and no leaks seem. job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Market, MD 21774
Brian R.
Job Details: 11/08/2023
cx complaint is unit wont wash or run or do anything anymore. she knows units O-O-W. found codes F5E1 lid switch fault F2E1 ui stuck button. started a rince and spin and lid locked and unit ran. canceled and started a normal cycle to test. unit fills runs and drains as it should. she had unit unplugged awhile and said it may of reset unit. she want to pay just service for now and see if issue comes back. wrote her quote for replacing control if she calls back in the next week or two. unit checks. job complete. cx paid service call; ordrng 1 W11400681 (Control 222.14)
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Sterling, VA 20164
Christian C.
Job Details: 11/08/2023
Cx complaint of a rattling noise. Inspected unit and found a screw in blower wheel. Removed debris tested unit no issues.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Gainesville, VA 20155
Richard B.
Job Details: 11/08/2023
"CX complant. Dryer makes a grinding noise near the end of cycle. Inspected unit and found stuck key error code , Found one of the baffels in drum is loose and falling off . Ran a 5 min timed cycle to test for sounds .. Could ot replicate grinding sounds. CX will try and record sounds Ordering UI console and drum assembly. Further work needed. RB; ordrng 1 W10545923 (drum) and 1 W11626080 (UI)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Ashburn, VA 20148
Christian C.
Job Details: 11/08/2023
Went to installed console. Cx complaint not same color as old one. Reordering correct console.; ordrng 1 W11600321 (console)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Catlett, VA 20119
Richard B.
Job Details: 11/08/2023
CX ccomplant. Washer off balance. Inspected unit and found washer inner basket is worn and basket flopps from side to side. Innser basket cobvered under entitalments Will need hub . CX calling whirlpool for parts and abor consession . Further work needwd. RB; ordrng 1 W10586077 (basket inner) and 1 w10528947 (hub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near New Market, MD 21774
Brian R.
Job Details: 11/08/2023
cx complaint is no lights are on and they dont get ice or water out door anymore. checked over unit to fine deli ui bowl full of water and broken wire that shorted dc side out. removed ui and cleared all water and unit checks. everything came back on and working. went over unit with cx. went over parts and quote and he advised just to leave UI unplugged as unit works and hes not paying that much for repair and said he ill pay service. job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Parkville, MD 21234
Dustin F.
Job Details: 11/08/2023
replaced control tested unit. unit working as intended.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Leesburg, VA 20176
Ricky E.
Job Details: 11/08/2023
"installed part, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Columbia, PA 17512
Drew B.
Job Details: 11/08/2023
cx complaint tht unit is not cooling the rc section enough high 50s and foudn mass amount of ice on the rc evap build up stalled and effected the fan operations. will need the fan harness with thermistor and replaced and steamed out and collected fulil payment and checks good now and allow time to cool properly when in temp range.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/08/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the timer tested and inspected for proper use unit now functions normally
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near Burke, VA 22015
Demonte S.
Job Details: 11/08/2023
"Inspected the unit. Found that the cx is saying that the Cooktop knob will not turn on the left front burner. Checked all screws to the Cooktop Burner Heads. All Screws are rusted out. Will need to break all screw and install office holders, Burner Heads, Manifold & Screws. (8 ) Screws = WP3368921, Burner Heads = 74007734, (2 ) 74007735 , 74007736 , Manifold = W10575616, Holders = Right Rear WP7527P00360, Left Rear = WP7527P00260, Right Front = 74009553 & Left Front = WP7527P03160. Cx paid for the Service Call Only by Card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW08
Near Woodbridge, VA 22192
Demonte S.
Job Details: 11/08/2023
"Installed the Compressor, Coupler & Access Valve. Filled the unit. Pulled a Vacuum on the unit. Filled the unit with 1.9 Oz's. Unit is starting to Cool."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/08/2023
"not operating. found wire harness disconnected from actuator. reconnected, checks ok"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/08/2023
Removed and replaced the suspension and control tested and Inspected for proper use unit now functions normally
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/08/2023
Cx complaint unit is not working properly inspected unit found the rear felt pad is broken free and can see visible burning marks of the rear panel itself removed and replaced the supplied parts however unit will need new drum assy; ordrng 1 W10899578 (drum)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Chesterfield, VA 23832
John P.
Job Details: 11/08/2023
"Installed compressor and evap, vacuum charged tested working as designed."
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Glen Allen, VA 23060
John P.
Job Details: 11/08/2023
Confirmed complaint of cracked vent ordering vent and trim; ordrng 1 WPW10310922 (vent) and 1 W10761018 (Trim)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Richmond, VA 23220
John P.
Job Details: 11/08/2023
Tested unit found rotor bolt backed out tighten bolt tested working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Richmond, VA 23231
John P.
Job Details: 11/08/2023
Installed igniter no gas hook up to test unit further.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Prince George, VA 23875
John P.
Job Details: 11/08/2023
Found unit low on charge. ; ordrng 1 W11557671 (compressor) and 1 W11566897 (Evap) and 1 W11506635 (Coupler) and 1 4387444 (Repair kit) and 1 3ctss (3ct ss)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/08/2023
"unit storing error f8-e1, ordering valves; ordrng 1 W11513255 (valves)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Woodstock, VA 22664
Ezra M.
Job Details: 11/08/2023
"replaced riser, verified kickplate secure."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Winchester, VA 22601
Ezra M.
Job Details: 11/08/2023
"not starting. found thermal fuse failed. replaced thermal fuse and tested, starats and heats normally; ordrng 1 WP3392519 (thermal fuse em vs), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 11/08/2023
Cx complaint unit is not working properly inspected unit found residue at tub siding ordering tub ring and water inlet; ordrng 1 W11550886 (Tub ring) and 1 W11641117 (Water inlet)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Winchester, VA 22601
Ezra M.
Job Details: 11/08/2023
"no signs of water damage, found p1 connector not seated on control. reconnected and tested, unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bowie, MD 20721
Leon
Job Details: 11/08/2023
Client's complaint was the unit wasn't making ice when I got to the home. The unit was making ice just fine Ran a test cycle. Ice Maker still worked great the client.Client's daughter said the icemaker was just turned off and they didn't How to cut it on at first
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Bowie, MD 20715
Leon
Job Details: 11/08/2023
"When I got to the house, no one inspected the tub. I inspected the tub as soon as I got there and seen that the bottom of the unit was bent in it Call the office showed him a picture. Confirmed the damage ordering a new tub. Client wasn't too upset. He's still using the unit He's putting a towel under the unit to catch the drips of water ; ordrng 1 W11409866 (Tub)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20194
Jason A.
Job Details: 11/08/2023
CX complaint FRIDGE not making ice & FC items are not frozen. Unplug unit & hooked up gauges. Compressor is very hot. Waited for equalise pressures. 7 loside 7 hiside. Running pressures -6lo side 64 hiside 107W. Run vac for 15 minutes & filled with 2.0 OZ R600a. Waited for unit to run about 15 minutes to see if FC temps are dropping Called techline to update. Per techline chart IS NOT to be used for pressure check or watt draw when unit is just filled with refrigerant. NitrogentLeakTest3Count refrigerant. NitrogentLeakTest3Count > JJ; ordrng 1 W11598434 (evap) and 4 W10913906 (coupler)s and 1 W11506620 (evap coupler 20A) and 1 W11504450 (evap coupler 20B) and 1 -(nitrogentLeakTest3Count)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Toano, VA 23168
Lucas R.
Job Details: 11/08/2023
"cx complaint unit not draining, checked unit found f9e1 drain code, water in unit upon arrival, extracted water, drain pump checked good, no evidence of filter screen seperation, found multiple drain hoses connected, looped vertically, and 90 degree boot connected to disposer, referred cx to instalation guide, and part # for long drain hose, and advised to contact plumber."
We serviced a
WHIRLPOOL RANGE
Model JES9800AAS
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 11/08/2023
"cx complaint is the surface elements not working. cx said 1 burner quit at a time. all within a week or so of each other. turned all burners on and all worked except the rear right. found no damage to harness. i called techline to make sure i ordered the correct switch and element. they confirmed element is no longer available. gave me correct number for switch but said its a series 10, unit is series 16 so may be different. orderign switch. explained to cx if that doesnt fix it then it will need elemetn which is not available. she understands. schedule when apporved/availalbe.; ordrng 1 W11120791 (switch-inf)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 11/08/2023
"cx complaint is the cabinet having a dent at the bottom left side and unit making a lot of banging noise during spin. cx has video of unit making a lot of baning/tapping noise when spinning. confirmed complaints. cabinet is dented. unit is sitting level but tub is almost touching rear of caibnet. pushed basket down and suspension feels soft, tub hits back of cabinet when pushed down. basket spins freely by hand. no saved codes. ran service cycle. unit shook and vibrated during spin, not as bad as the video of unit running loaded. inspected under unit found nothing else out of place, no damage to any other parts. unit will need cabinet, nameplate and suspenion kit. unit is in a small room. to change the cabinet it will have to be moved out of room. 2ct, 2tech if possible.; ordrng 1 W10677266 (cabinet) and 1 W11178521 (nameplate) and 1 W11400156 (suspension kit)"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near West Point, VA 23181
Lucas R.
Job Details: 11/08/2023
"cx complaint unit shutting down prematurely, checked unit found no error codes, moisture sensor good from control, per cx occurs on timed dry, clock counts down with no operation indicating motor overheating, replaced motor and blower, tested, advised cx to monitor, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Washington, DC 20009
Shawn D.
Job Details: 11/08/2023
replaced the sump assem and heater put back together then went into diag cleared error codes and ran service cycle and completed with no leaks and cx said it sounds good now. unit is good to go
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Fulton, MD 20759
Israel R.
Job Details: 11/08/2023
Customer complaint unit is not making ice. I found the unit is not making ice but the icemaker keeps harvesting nonstop. I fund the tray in the ice maker is corrked and the icemaker lost homeposition so it keeps trying to find it. The unit is going to need a new icemaker also the right gaskt is failing the magnets is coming out. Unit will need icemaker and rc right gasket. 5 gaskets 0 icemake. CAll customer when part is available. Unti in warranty 24 month warranty.; ordrng 1 W11557002 (icemaker) and 1 W10917313 (gasket-dor Rc RH)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chesapeake, VA 23323
Zachery R.
Job Details: 11/08/2023
"replaced gearcase, clutch. belt, screws, and acu, calibrated and tested, no faults after test cycle, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Columbia, MD 21046
Israel R.
Job Details: 11/08/2023
Customer complaint unit is not making ice and only made some and then stopped. I tested the unit and the unit is harvesting but is not filling. I disconnected the water line from the door and ran test 45 and the unit is not dispesning water to the icemaker. I sipping in. The unit will needs new water valve. dual.; ordrng 1 WPW10341320 (valve-inlt)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near La Plata, MD 20646
Shane B.
Job Details: 11/08/2023
installed fuse. restored power and teste unit for cx. unit is working as desinged.
We serviced a
MAYTAG DRYER
Model MEDB850WR0
Near Leesburg, VA 20175
Ricky E.
Job Details: 11/08/2023
"installed part, unit cks ok."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/08/2023
"cx complaint not preheating and unable to turn off, found extra sparking at electrode, relocated electrode closer to burner tube, now 1 click ignition, unit preheated in 9 minutes, found consle dirty giving f2e1 stored, cleaned console, cx was hearing cooling fan after turning off , explained fan function, showed cx best to lock console when not in use, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Catlett, VA 20119
Richard B.
Job Details: 11/08/2023
CX complant.Washer making aweful noises. Inspected unit and found splutch is making a grinding noise and not fully engaging . Will need splutch and actuater . CX will have dryer out of way to access washer . Further work needed. RB; ordrng 1 W10721967 (splutch) and 1 W11398781 (actuater)