We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Laurel, MD 20723
Israel R.
Job Details: 07/01/2022
"Customer complaint unit is not making ice. TEsted ice maker. 56 no error, 57 completed harvest, 58 warmer that harvest temps, Ran test 15 ice level is working, Test 45 and ice maker filled up but the ice maker was empty. Tested temps and refrigerator is 38 set at 36 and freezer is set to 0 and is about 5 degrees. RC is not overfrsoting. Ran test 19 and tested heater. Heater to the fill tube is reading 4 ohms and across with the facia 1.687 kohms. I dont know if that is right or not not in the techsheet. But is warming up. Ran 36 and the fan is not full speed. I reset the unit and the unit did not came back on right away. The customer stated they place a surge protector in it. We removed it because it can be causing issues. After reseting the board the fan on 36 was full speed. Unit is good"
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/01/2022
"installed convection fan and element per previous tech line discussions. after minute main control blew for the 3rd time, i have 6 hours invested and cant seem to figure out, will contacting tech line , will need shop job sent back on tues 7/5"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Potomac, MD 20854
Roberto I.
Job Details: 07/01/2022
"CX removed oven from the cabinet, the unit was on the floor. Temp sensor resistance from control was 1079ohm at room temp. Replaced control board, cleared errors (F6E1 and F3E0) and ran a 350F bake cycle. The unit ended the preheat in about 5 minutes but the temp in the cavity was about 200F. Seems like the resiatance on the sensor connection was raising too mutch under the heat. Hard wired the temp sensor by using ceramic wire nuts and ran a bake cycle again. The unit preheated ok and the temperature on display matched the temperature in the cavity. Unit good to go"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Severn, MD 21144
Alexander D.
Job Details: 07/01/2022
"replaced dispenser. tested unit, dispenser door opened and was able to fill it with rinseaid. unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DBL0
Near Springfield, VA 22150
Lloyd B.
Job Details: 07/01/2022
Cx complained the units middle rack would not roll out and the bottom the same. Inspected the unit and found the lower rack wheels are broken off. The middle rack left side rail is also failing. Unit needs new left rail and lower rack rollers. S22916 parts for the rail; ordrng 4 WPW10195417 (lower rack)s and 1 W11259786 (right side)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Pleasant Hall, PA 17246
Andrew S.
Job Details: 07/01/2022
Cx complaint is that the unit will not go past wash. Upon arrival I found tha tthe unit had an F8E1. I then ran the diag cycle and found that the cold water is barely fill. I was able to access and replace the valve and the unit is now functioning as inteded. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/01/2022
"cx complaint no cool, checked unit, unit at 42 degrees, amp draw reading .7, fan is working, heater is good. door is sealing, thermistor at 1.6k. spoke with AR was advised to order control, ordering control to complete repair.; ordrng 1 W11496873 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bowie, MD 20716
Mitchell H.
Job Details: 07/01/2022
cx got email for heater replaxcementt. got to unit and started to try and get unit out and the way it has been installed it is unable to come out unless some pieces are taken off from cabintes or floor taken up. informed cx i would not be able to do this today due to this issue. a second tech could potentially help but i know is not covered and cx does not think he should pay for second tech as well as pay for someone to uninstall the unit as needed. he is calling whirlpool to try and get something done. moving on. we can not install this until the wood is removed or untill the cx gets someone to fully uninstall it from cabinets.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/01/2022
"came out to repalce the ignitors on the cooktop. the cooktop is installed very tightly in the back with granite counter tops above it. therefroe, i will need a second tech to repair the unit. cx did not feel comfortable with me removing it without help. do not want to risk the potentional for damage to occur to the house or injury to myself. took photos to show how tight of a fit it is installed.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20716
Mitchell H.
Job Details: 07/01/2022
cx complaint unit is not wokring. inspecer unit and found console lifting up and buttons not responding. could not get unit to do anything at all. reset it and still nothing. ordering console and control. reschedule when parts arrive; ordrng 1 W11460908 (console) and 1 W11462458 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Clarksville, MD 21029
Andrew H.
Job Details: 07/01/2022
"Customers complaint is a unit is not cooling. Inspected unit found unit extremely low on refrigerant.. I then noticed oil in the drip pan. And on drain pan heater. I replaced the compressor. dryer coupler ,evaporator and drain pan heater. I pulled unit into a 30-in vac. Unit held back for 15 minutes. I then filled unit to 7.75 Oz. Unit is now working properly. Unit did not require heat exchanger replacement. Customer would like refund for part."
We serviced a
GLADIATOR REFRIGERATOR
Model GARF19XXPK01
Near Bowie, MD 20721
Mitchell H.
Job Details: 07/01/2022
cx complaint still water in freezer. got there today and found some more in freezer. took back panelo off and line frozen again. made sure i got absolutley all water/ice out and unit is now draining good job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Baltimore, MD 21218
Milton J.
Job Details: 07/01/2022
Complaint unit not filling. CX came to the door and said they will need to call in to reschedule. -MJrob
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 07/01/2022
"cx complaint unit not washing fills with water but wash motor never engages. found f4e3 wash motor error, and 2-1 stuck key error, 5-1 latch error, and 7-1 heater circuit error. verified all keys work and heater comes on through diagnostic testing. control covered under entitlements. 249.98 parts, 120 service call, 110 labor 15 shipping, and 15 tax = 509.98 total collected by cc. ordering control 0 in stock and sump assembly 100 @ trbls; ordrng 1 W11085683 (sump assy) and 1 W11305303 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/01/2022
CX COMPLAINT THE GASKET CAME OUT ON THE FC DOOR RAC COULDN'T GET IT BACK ON I PUT IT BACK UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Perry Hall, MD 21128
Milton J.
Job Details: 07/01/2022
"CX complaint unit dripping from dispenser. Checked a few connections and seemed fully seated. Air break happening somewhere. Ordering new Dual Valve, Filter Housing and Spigot. -MJrob; ordrng 1 WP2305235 (Spigot) and 1 WPW10279866 (Dual Valve) and 1 W10844267 (Filter Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/01/2022
customer to speak with manuf. as he has had ongiong issues with unit. W10864261 will be needed if repar is needed
We serviced a
WHIRLPOOL DRYER
Model MED5500FW1
Near New Windsor, MD 21776
Brian R.
Job Details: 07/01/2022
replaced part and cleaned unit and lubed all moving parts. tested unit when back together and unit checks and quiet as can be. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/01/2022
cx has extneded service with AIG job wasnt set up properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Essex, MD 21221
Dustin F.
Job Details: 07/01/2022
"CX Complaint: Ice maker randomly doing crushed or cubed ice.Inspected unit, visually confirmed intermitant issue with unit dispensing crushed instead of cubed. Inspected wire harnass on bottom of doors for breaks or splits, all good. inspected water dispensor housing all good. visually tested ice maker dispenser solenoid, tested when calling for cubed and crushed. solenoid get stuck in up positon. ordering new Ice maker dispenser solenoid. WP2152713; ordrng 1 WP2152713 (Ice Dispenser Solenoid)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/01/2022
CX Complaint is the unit isnt washing. Inspected unit and found error code F4E3 motor issue tested power to motor and its getting good power unit is filling just not washing.; ordrng 1 W10805015 (Sump)
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Manheim, PA 17545
Justin L.
Job Details: 07/01/2022
Was able to access unit and replace parts. Tested unit and unit now operates as designed no further work needed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Frederick, MD 21704
Ricky E.
Job Details: 07/01/2022
"customer stated that the unit has fluxuating temps in the oven, and the display went out.. verified issue and fnd unit isnt seeing a wifi signal, but is connected, and is no longer syncd to the app.. need parts...; ordrng 1 W11297728 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Market, MD 21774
Brian R.
Job Details: 07/01/2022
no answer at door. called office and they had no answer and advised to wait 10 and move on. cx to reschedule.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Richmond, VA 23225
Chris B.
Job Details: 07/01/2022
cx complaint unit will not wash but has power inspected unit confirmed cx complaint found power at control but ui not working ordering control and UI parts covered under intitlements collecetd 120 sc 110 labor check 7840; ordrng 1 W11120155 (control) and 1 W11165145 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Hyattsville, MD 20783
Samuel R.
Job Details: 07/01/2022
cx canceled advising unit is now working properly.checked unit and could confirm
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Richmond, VA 23222
Chris B.
Job Details: 07/01/2022
cx complaint unit will not cool inspected unit found evap covered in ice found thermister reading open line no cont threw therm replaced therm thawed unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Frederick, MD 21702
Ricardo S.
Job Details: 07/01/2022
"Replaced parts, unti tested and burners working ok for couple times .. now the right side burners not working.. order parts; ordrng 1 w11453919 (holder orifice) and 1 w11453921 (holder-orif) and 2 w11453920 (electrode)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23229
Joseph D.
Job Details: 07/01/2022
"replaced failed adjusters, and unit now closing properly"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Washington, DC 20015
Ricardo S.
Job Details: 07/01/2022
"Cx complains about a noise. inspected unit and the noise coming from the left back roller, pulley and betl cks ok, order parts; ordrng 1 WPW10359270 (roller shaft,support) and 1 349241T (support,roller) and 1 WPW10359269 (shaft)"
We serviced a
KITCHENAID DISHWASHER
Model KUDK03ITWH1
Near Richmond, VA 23228
Joseph D.
Job Details: 07/01/2022
"found corrosion on control, got unit to work properly. yet quoted cx for new control if it repeats blinking lights issue."
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PRTS1
Near Washington, DC 20018
Ricardo S.
Job Details: 07/01/2022
"The drain pump connector is broken, order part; ordrng 1 w11566407 (drain pump)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VTB2
Near McLean, VA 22102
Jason A.
Job Details: 07/01/2022
CX complaint FRIGE FC door wont open after last service. Melt ice on all 3 slide rails. Test door & bins operates. Applied food grade superlube 90 > JJ
We serviced a
WHIRLPOOL OVEN
Model WGG555S0BS06
Near Washington, DC 20002
Ricardo S.
Job Details: 07/01/2022
"the house smells so bad, it smells like poop, the stove is full of cockroaches, I don't feel safe changing these parts, the client needs to call the exterminator and please don't send me to this house again.. NO RS NO RS; saved tckt"
We serviced a
JENNAIR OVEN
Model JMW2427DS00
Near McLean, VA 22101
Jason A.
Job Details: 07/01/2022
CX complaint MW+O F2 error codes. Raplced console & configure Model JMW2427. Set date & time. Test MW + OVEN heats. Waited for oven to reach 350F & checked fans are running. NO ERROR codes > JJ
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Bridgeville, DE 19933
Frederick R.
Job Details: 07/01/2022
CX complaint is WM not spinning out and water dripping into tub all day long. Inspected/tested unit and verified complaints. Pulled F3E3 and F8E1 error codes. Water valve obviously leaking non stop. Valve is filling tub causing unit to never measure proper wieght for it to work properly. Ordering inlet valve and control. F3E3 keeps popping up for water temp fault which the valve will correct. Cannot reschedule due to part availabilty.; ordrng 1 W11567712 (control) and 1 W11220230 (valve)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Columbia, MD 21044
Robert L.
Job Details: 07/01/2022
"installed new transmission, cam and belt per previous, recalibrated and tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/01/2022
"Cx complaint unit isn't cooling. When arrived unit wasn't plugged in. Restored power and found compressor not come on. Accessed compressor and found the inverter not secure to compressor. Placed inverter onto compressor and secured, restored power and unit began cooling. Unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20781
Emmanuel R.
Job Details: 07/01/2022
"Installed new icemaker and heater, Tested icemaker , icemaker harvests and fills good. Advised customer to allow 24-48hrs for icemaker to make ice."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Kearneysville, WV 25430
Danny R.
Job Details: 07/01/2022
idler pully is bad replaced checksok
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Aldie, VA 20105
Daniel J.
Job Details: 07/01/2022
as per notes replaced oven handle
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LW1
Near Salisbury, MD 21801
Frederick R.
Job Details: 07/01/2022
CX complaint is cooktop flames too high. Complaint verified. Checked gas pressure coming out of wall and got 8in WC which is good. Checked pressure coming out of regulator and got the same. Checked orfices and they are correct and the regulator is set to NG properly. Fond all burner heads to be defective and not setting properly which is causing high orange flames and soot residue. ORdering all burner heads and caps. Returning tech please verify that these caps are seated properly on heads where they dont just slide off before testing. ORdering 2 different sets of burner caps. Please return the ones set not used. the one that ends in 5570 is the one listed on SM so try them first. Cannot reschedule due to part availabilty; ordrng 1 W10881749 (cap-burner) and 1 W11435570 (cap) and 2 W11435630 (burner head)s and 1 W11435659 (brnr head) and 1 W11435657 (brnr head) and 1 W11435660 (brnr head)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Manassas, VA 20112
Robert W.
Job Details: 07/01/2022
CX Complaiont is the unt will randomly cut off and not respond when console is pressed. Inspected unit and found no error codes in unit console is responding but very slow ran diag cycle unit is working when unit is cycled in a normal cycle unit starts runs then just cuts off checked power and power is good all connections are good issues is a control and console issue. Ordering Control and console; ordrng 1 W11550649 (Control) and 1 W11316623 (Console)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Marc M.
Job Details: 07/01/2022
cx complaint unit filling into spin basket/tub while not in use. inspected unit and immediately upon turning on supply water to the unit from the home valves the unit will begin to trickle in water. foud failed inlet valve. unit will need parts.; ordrng 1 W11038689 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Montclair, VA 22025
Robert W.
Job Details: 07/01/2022
Replaced Control evap harness and thermistor after defrosting entire evap unit is working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Salisbury, MD 21801
Jonathon C.
Job Details: 07/01/2022
"cx complaint, unit not drying. tested, inspected, verified complaint. found dispenser defective not allowing rinseaid to be dispensed. ordering dispenser. returning with heater just in case. resched for 7/11; ordrng 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Baltimore, MD 21218
Milton J.
Job Details: 07/01/2022
"CX compaint unit keeps trying to drain. Installed new Control, Drain Pump and Pressure Switch. Unit not longer stuck in drain. However when testing water is leaking from the dispenser and down the front panel. Removed top panel and no leaks around inside of dispenser but from the front of dispenser and down the front panel. Ordering new Dispenser Housing, Siphon, Dispenser and Detergent Dispenser. -MJrob; ordrng 1 W10580618 (Dispenser Housing) and 1 W10580677 (Siphon) and 1 W10868280 (Dispenser) and 1 W10868281 (Detergent Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Thurmont, MD 21788
Bernard M.
Job Details: 07/01/2022
"Replaced all parts per previous tech, both doors open and close as designed and seal all the way around. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Richmond, VA 23222
Chris B.
Job Details: 07/01/2022
helped dj
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB119WFBW03
Near Chestertown, MD 21620
Alexander W.
Job Details: 07/01/2022
Cx stated fridge not cooling but freezer is fine tested inspected and verified cx complaint. Found control defective and not opening damper door all the time. Tested damper and damper is operating fine ordering control and thermistor just in case cannot reached at this time ( do not have service down here) ; ordrng 1 12002355 (Thermistor) and 1 W11524469 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/01/2022
installed hose tested for leaks adn function unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lebanon, PA 17042
Justin L.
Job Details: 07/01/2022
Cx complaint of outer door rust and long cycle times. Was able to access unit and entered diagnostic and found no saved codes. Made sure that the turbidity sensor was clear and ran diagnostic cycle with no failures. Called techline and spoke to JR SR#7734019199. Reccomended replacing control and OWI at the same time and to have the cx monitor start and stop times without stopping the cycle. Contacted parts and setting return for Wed 7/6/22; schdld next appmnt for 7/6 WED !
We serviced a
WHIRLPOOL RANGE
Model KEBS107DWH2
Near Sparks Glencoe, MD 21152
Keith H.
Job Details: 07/01/2022
cx says the person responisble for paying isnt available therefore uable to service
We serviced a
WHIRLPOOL RANGE
Model KEBS107DWH2
Near Sparks Glencoe, MD 21152
Keith H.
Job Details: 07/01/2022
cx says the person responisble for paying isnt available therefore uable to service
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lititz, PA 17543
Justin L.
Job Details: 07/01/2022
Cx complaint unit leaking. Was able to access unit and found that the drain hose and extension had pinholes that were causing water to leak from unit causing the floor and carpet to get wet. To prevent further leaking and potential damage ordering new hose and extension and setting return for Mon 7/11/22; ordrng 1 DRNEXT4 (drain hose ext) and 1 W11244231 (drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTL01
Near Richmond, VA 23231
Chris B.
Job Details: 07/01/2022
replaced soliniod and ice bin tested unit now produces crushed ice
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Frederick, MD 21702
Bernard M.
Job Details: 07/01/2022
"Replaced all parts per previous tech, placed wet towel inside and heated for 1 min, towel heated and unit now works as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20723
Israel R.
Job Details: 07/01/2022
Customer complaint unit is not cooling both sections. I tested the unit and found the unit is not drfrosting. I removed the freezer evap cover and found harness loose for the heater. Reseated and tested heater. Heater is now working. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near York, PA 17402
Drew B.
Job Details: 07/01/2022
cx complaint unit is making noise when agitating found the older non upodated shihfter cx is just out of the 1 yr wrrnty.. instructed the orices they r calling maytag for auth
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gainesville, VA 20155
Tanner B.
Job Details: 07/01/2022
"sr#7734015973 techn support . .. cx stated the unit was laid on back for 20mins and then plugged in right away .. informed techline,. i went over unit and checked fan, frost pattern, dampner, seal, thermisitors , foam stuck in return , etc.. wpl wants to clear system of possible restictrion and refill ..; ordrng 1 w10913906 (coupler) and 1 wpw10143759 (uv drier) and 1 nitrogen (nitrogen) and 1 2ct (2ct)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KBS0
Near Frederick, MD 21702
Bernard M.
Job Details: 07/01/2022
"Replaced heater per service pointer #11540964, ran test cycle and unit heats and no leaks were found. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Powhatan, VA 23139
John P.
Job Details: 07/01/2022
Upon arrival CX stated ice maker had started to make ice after last visit checked unit replaced gasket unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 07/01/2022
cx canceled service
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/01/2022
CX complaint is WM stuck in drain. Inspected unit and verified complaint. Door was locked and drain stuck on. Manually unlocked door and checked drain for clog and there was non. Unit is stacked and needs 2nd tech. Delivery POP is 5/25/21. Spoke to Dominique at WP trade Care(SR#7733965396). CX already had authorization for P&L but was dispatched as such(W13DCT0APL1). CX responsible for $90 2nd tech fee upon return. Ordering lid latch and returning with pre-id control . CX rescheduled for 7/7/22; ordrng 1 W11035628 (latch)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Harrisburg, PA 17111
Fred G.
Job Details: 07/01/2022
"cx complaint unit will stop mid cycle. inspected unit and entered diag and found error code f6e4. ran auto test and found the first test did not complete, unit stopped after the 4th step. ran the second auto test and unit finished without issue. ran a 3rd test and unit stopped again and began to drain. called TL (SR7734019696) TL and myself think unit is having a intermittent control problem. ordering control (W11225084) once its approved and arrives please call the cx to schedule apt.; ordrng 1 W11225084 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rockville, MD 20852
Roberto I.
Job Details: 07/01/2022
"Cx complaint the unit only make grinding noise and doesn't wash.Once powered the unit the drain pump started. Cancelled by holding start button and ran test mode, found F0E5. It seemed a water level system faillure but I didn't have any error showing that. Pressure hose ok and air dome ok. Ran a test cycle, the unit worked ok. Ran a calibration cycle just in case and then I started a normal cycle. The unit washed ok and when I cancellad the cycle drained ok. If the cx calls back with the same issue, please pre id the control board W11399433."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Parkville, MD 21234
Justin S.
Job Details: 07/01/2022
replaced the regulator and tested. th eunit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Annapolis, MD 21403
Shane B.
Job Details: 07/01/2022
cx complaint is the door dropping all the way open when unlatched. confirmed complaint. door drops like it has no springs or anything supporting it. i pulled unit out to inspect hinges and found the spring on the right side had come unhooked. i put it back toether and tested door several times. spring is keeping tension on the hinge at all times so it can not pop apart again. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near La Plata, MD 20646
Justin S.
Job Details: 07/01/2022
the unit is not sutting th lid all the way. the unit needs the lid and hinges; ordrng 1 W11470212 (lid) and 1 W11551369 (hinge) and 1 W11551376 (hinge)
We serviced a
WHIRLPOOL DRYER
Model WED9450WW1
Near Gainesville, VA 20155
Tanner B.
Job Details: 07/01/2022
"Cc the unit making noise/ squeeking .. found the idler pulley / shaft wearing , roller wheels and belt.. ordering two more rollers/ returning with other parts( idler, belt and rollers ); ordrng 2 WPW10314173 (wheel)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WEASTDYTRFYGUBH
Near Bowie, MD 20721
Mitchell H.
Job Details: 07/01/2022
cx cancelled at door
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/01/2022
"tested unit found unit had bad thermal cut off , replaced and tested unit is now fully functional; used 1 W10900067 (thermal cutoff) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Denver, PA 17517
Justin L.
Job Details: 07/01/2022
As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS
Near Bel Air, MD 21014
Neil H.
Job Details: 07/01/2022
NO WORK PERFORMED CX BELIEVES THEY MAY HAVE WARRANTY WILL CHECK AND CALL US IF ANY WORK NEEDED FURTHER.; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Washington, DC 20002
Ricardo S.
Job Details: 07/01/2022
"Cx complains that the unit not making ice, inspected unit and found a broken wires under the freezer door hinge, unit needs a new freezer door, CX WILL CALL THE MANUFACTURE TO SE IF THEY CAN COVER THE REPAIR; ordrng 1 LW10839374 (dor-fip)"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW1
Near Bel Air, MD 21014
Neil H.
Job Details: 07/01/2022
F3E2CX COMPLAINT THE UNIT MAKING NOISE FOUND THE TOP VIBRATING I REMOVED THE TOP AND MADE THE TABS LOWER THEN SECURED THE SCREWS NOISE GONE CX WILL CALL IF UNIT HAS ANY ISSUES FURTHER BUT UNIT SOUNDS GOOD NOW.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Hanover, MD 21076
Alexander D.
Job Details: 07/01/2022
"cx complaint when washing big comforter and several towels, unit started making loud grinding noise. inspected unit and verified complaint. found rotor was rubbing on ribs in pan under unit. rotor is all chewed up now and seems gearcase may be leaking oil. adjusted feet to raise unit to prevent rotor rubbing on pan. ran calibration and autotest. unit still making grinding noise. unit will need gearcase, rotor, clutch, slider, and washplate. quoted 1,026.83 for repair including extra 90 labor for 2ct. cx paid 120.00 service call with check#659 and wants to try calling cx service for courtesy coverage before continuing with repair. if cx calls back without coverage, she will owe 906.83; ordrng 1 W11393685 (gearcase) and 1 W10752283 (washplate) and 1 W10754161 (rotor) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 07/01/2022
Cx complaint unit is not working properly inspected unit found broken red wire off the capacitor also lid isn't locking properly ordering lid lock and lower harness; ordrng 1 W10482836 (latch) and 1 W10843660 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Nottingham, MD 21236
Milton J.
Job Details: 07/01/2022
Complaint UI missing segments. Inspected and found the display panels is failing and not showing the numbers correctly. Ordering new UI Housing. -MJrob; schdld next appmnt for 7/8 FRI PM
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Charles City, VA 23030
Gill G.
Job Details: 07/01/2022
verified cx complaint of cooktop thermal event. found evidence of thermal event under right front burner of cooktop. replaced cooktop. could not find crack in any of the glass panels in oven door. tested. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Adamstown, MD 21710
Ricky E.
Job Details: 07/01/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Rockville, MD 20850
Julian H.
Job Details: 07/01/2022
GOT HERE pulled unit out and found that installer had left wiring to oven exposed without being inside the box causing L2 to short to ground rewired and place inside junction box then found that mw was detecting door open checked switches and are fine call TL AdrianSR# 7734016271 had me check fuses nad cavity tstat all looked good problem with mw control replaced parts fix platform for CX so oven can slide in/out easily tested and working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Woodstock, MD 21163
Robert L.
Job Details: 07/01/2022
"cx complant not cooling RC, found evap frozen over, foujnd in test 3 open defrost sensor, ordering thermistor, harness, evap fan and control, must check all connectios in compressor compartment, and recheck test 3 after parts in, if still open possible internal harness issue none repairable; ordrng 1 W11581973 (evap harness) and 1 W11559968 (fan motor) and 1 W11566851 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Rockville, MD 20852
Roberto I.
Job Details: 07/01/2022
"Vacant house. Replaced console,unit tested ok."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Lancaster, PA 17601
Justin L.
Job Details: 07/01/2022
Cx complaint unit not doing anything. Was able to access unit and found codes F9E1 not draining f9e2 drain motor electrical f8e4 float switch. Found that the drain pump connection wasnt secured. Removed drain pump and made sure there was nothing stopping it from draining. Ran diagnostic cycle and found no issues. Unit now operating as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23228
Jerod R.
Job Details: 07/01/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
JENNAIR OVEN
Model JDS1750FS0
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/01/2022
Replaced console and ran a bake . The unit worked as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDB08
Near Ellicott City, MD 21042
Marc M.
Job Details: 07/01/2022
cx complaint unit not illumiating lights in rc. inspected and found that the rc door switch is dislodged while representing a closed position. unti will need new door switch.; ordrng 1 W11384469 (rc door switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lancaster, PA 17601
Justin L.
Job Details: 07/01/2022
Cx complaint unit not starting a cycle. Was able to access unit and found that the strike was faulty causing it to only latch every other time. Was able to replace strike with one from van stock and test. Unit now operates as designed no further work needed; used 1 W11457841 (strike) from stock
We serviced a
MAYTAG RANGE
Model MGS8800FZ1
Near Selbyville, DE 19975
Frederick R.
Job Details: 07/01/2022
"CX complaint is squealing front burners. Complaint verified. Checked the gas pressure at yellow line before range regualtor and when I turned gas on it pagged the gauge all the way out. Informed CX she needed to call Gas Co which she did.Spoke to Austin at WPTL(SR#7734013352) to document findings. The issue is not within the uit and it is working as designed. Job is complete; (created new UIS, deleted prior attachment to UisID 390525)"
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/27/2022
"cx complaint LF element, not working, checked unit, found dual element open in middle, switch ohmed good, 33 ar tribles; ordrng 1 W11517959 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Richmond, VA 23229
Joseph D.
Job Details: 06/27/2022
"found unit with clogged drain line, removed blockage and unit now working properly."
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS04
Near Washington, DC 20002
David J.
Job Details: 06/27/2022
Cx complaint top oven not lighting. Went to go replace part stated by previous tech and it was the wrong part. Ordered correct part for return visit. Cx knows there is a price difference and will pay it when we return as well as labor. Inspected unit with gas sniffer and was unable to find any smell. This is Cx first gas range in a long time. ; ordrng 1 Wpw10324738 (Top oven igniter)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Richmond, VA 23226
Joseph D.
Job Details: 06/27/2022
"unit with persistent f630 errors, replaced control and ui as per service manual. inner door skin pulling out and not contacting door switches properly, must replace when available to allow function of microwave.; ordrng 1 W11600214 (inner door)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1163XVS1
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/27/2022
"cx complain the unit is making a loud noise and not turning the turn table. therefore, the unit needs a new turn table to resolve the issue. parts on order.; ordrng 1 WPW10466420 (turntable) and 1 W10435116 (turn table driver)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23230
Joseph D.
Job Details: 06/27/2022
unit with failed air baffle and broken wire within hinge harness on door. must replace when possible.; ordrng 1 LW11202405 (dor-fip) and 1 WPW10251467 (baffle-air)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEM5
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/27/2022
Cx complains that the door gaskets falling apart. repalced one gasket.. order one more; ordrng 1 W10830046 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Richmond, VA 23227
Joseph D.
Job Details: 06/27/2022
"unit with fauty inlet valve, must replace when avaoilable. greatalex2712@gmail.com; ordrng 1 W11548535 (water valve)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Glen Allen, VA 23059
Jerod R.
Job Details: 06/27/2022
"tested unit found unit has bad water valve , ordered new water valve; ordrng 2 W10897719 (valve)s"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Richmond, VA 23222
Joseph D.
Job Details: 06/27/2022
"arrived, talked to office. office cancelled job.; saved tckt"