Service History 66 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lancaster, PA 17602

Justin L.

Job Details: 10/27/2023

Cx complaint unit not making ice. Was able to access unit and verify concern. Found unit recieving voltage but no rotation. replaced with pre-id and watched as it went through harvest and fill. Unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 10/27/2023

"replaced splutch and belt. ran calibration and autotest, no squealing noise. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MGDC400VW0

Near Bear, DE 19701

Taylor F.

Job Details: 10/27/2023

Cx complaint is unit not spinning with heacy loads. Installed dryer repair kit and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH

Near Reisterstown, MD 21136

Emmanuel R.

Job Details: 10/27/2023

"Cs unit water coming out the vent, confirmed complaint. Ran test cycle and alot of water was coming out the vent and dripping all over the floor. Found vent door seal not sealing so i replaced the vent assembly. Ran another test cycle , now its better but still some water coming out the vent. Ordering to spray arms .; ordrng 1 W11573766 (spray arm) and 1 W11545334 (spray arm)"

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Stafford, VA 22554

Robert W.

Job Details: 10/27/2023

Replaced parts and tested unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Timonium, MD 21093

Shane M.

Job Details: 10/27/2023

"cx complaint the unit is banging around. no errors in system. passed calibration mode & passed test cycle. found shield busted off, looked to be rubbin on belt. ordering cam,belt, shield, screws.; ordrng 1 W10721967 (cam) and 1 W11611297 (belt) and 1 W11409708 (shield) and 2 W11573574 (screws)s"

We serviced a

WHIRLPOOL N/A

Model ED5VHEXVB01

Near Hanover, PA 17331

Sal R.

Job Details: 10/27/2023

"CX complai t is that the unti is mot making ice or dispensing water. I foun d that when the icemaker is jumped the unit does not move to the home position. I amd orderign 1 icemaker (WPW10190965). I foun d that the switch for the diapenser is faulty , I am ordeirng 1 switch (WP2162361). and 1 valve (W10408179). Once the parts areavalible, please have somoen form teh office callt o set a return date.; ordrng 1 WP2162361 (switch) and 1 WPW10190965 (icemaker) and 1 W10408179 (valve)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS01

Near Ocean View, DE 19967

Michael E.

Job Details: 10/27/2023

CX complaint: not keeping time. Tested and verified complaint. No error codes. Not connected to WiFi. I corrected time and connected unit to WiFi and enabled wireless. Tested unit and it is now working proeprly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE404DWH0

Near Winchester, VA 22602

Ezra M.

Job Details: 10/27/2023

"not dispensing detergent, door not opening every time. ordering dispenser, unit also storing error f8-e4, drain pump error. filled unit and drained. drain pump running intermittently. ordering drain pump also; ordrng 1 W11032769 (dispenser) and 1 WPW10531320 (drain pump)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waterford, VA 20197

Ricky E.

Job Details: 10/27/2023

"installed parts unit is working, but the ui sent will not program. reordering part...; ordrng 1 w11419056 (ui assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Enola, PA 17025

Fred G.

Job Details: 10/27/2023

cx complaint unit is leaking in the RC. I found evap drip pan was full of ice. I was able to steam out pan and found drain hose was clogged with ice. I was able to steam it out and found unit to drain. I called TL was told to use a universal heat probe strap and place it on heater and into drain. ordering heater probe. once approved please reach out to cx to set up a return visit.; ordrng 2 819043 (defrost heat probe)s

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Riviera Beach, MD 21226

Alexander D.

Job Details: 10/27/2023

cx complaint unit giving check vent message even after getting vent cleaned. inspected unit and verified complaint. no errors stored. found barely any airflow coming out of vent. let cx feel the difference between the airflow coming out of vent and airflow out of unit. advised cx to call vent cleaners back to clean it out better.

We serviced a

KITCHENAID RANGE

Model KSGG700EBS6

Near Landenberg, PA 19350

Justin L.

Job Details: 10/27/2023

Cx complaint unit not working showing F1E1. Was able to access unit and verify concern. Found F1E1 error. Reset power and code went away. Started preheat back and oven ignited but after 30 seconds the error comes back and oven shuts off. Verified proper polarity of outlet and found 120.5 Volts incoming. Unit will need control. Ordering and once in office will need to set return along with extra count for out of area; ordrng 1 w11620673 (control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HN1

Near Towson, MD 21286

Shane M.

Job Details: 10/27/2023

nstalled new door. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Huntingtown, MD 20639

David J.

Job Details: 10/27/2023

"Customer complaint LED lights were out in fridge arrived today and inspected unit and found whirlpool had sent customer the lights without the customer knowing and the customer was under the impression that they had to take care of everything themselves when I arrived all the lights were in and working properly. All LED changed to multipoint LEDs, inspected the rest of the unit, customer paid service call no work was performed at this job. job complete"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL02

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 10/27/2023

Replaced ui . tested unit. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Stone Ridge, VA 20105

Richard B.

Job Details: 10/27/2023

"CX complant. Noise fronm fridge. Inspected unit and found damper making noises. Installed new damper , Tested unit, Working as designed. Job completed. RB"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Arlington, VA 22207

Christian C.

Job Details: 10/27/2023

Cx complaint unit has sharp edges on doors. Cx says unit has been replaced twice already. Inspected unit and there are sharp edges at sides of doors. Advised cx that only thing we can do is replace doors but will have same issue. Cx installed aluminum tape on sides to fix edges.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Great Falls, VA 22066

Jason A.

Job Details: 10/27/2023

CX complaint FRIDGE gasket torn doors misligned & swing. Replaced gasket & test for good seal. Align door unit with shims & levelers > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5640XW3

Near Abingdon, MD 21009

Neil H.

Job Details: 10/27/2023

REPLACED THE ORDERED PARTS UNIT CHECKED GOOD AND RECALB WASHER

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Edenton, NC 27932

Branden R.

Job Details: 10/27/2023

"cx complaint unit making a noise checked unit and found cam unseated from unit causing grinding noise , found oil coming from gearcase on unit . ordering full gearcase repair while testing found drive block will have to be cut off gearcase for repair . ordering all parts; ordrng 1 W11454741 (gearcase) and 1 W10890624 (motor) and 1 W11239857 (belt) and 1 W10721967 (cam) and 1 WP389140 (drive block)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Waynesboro, VA 22980

Danny R.

Job Details: 10/27/2023

installed parts checksok

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22601

Ezra M.

Job Details: 10/27/2023

installed all parts and calibrated unit.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Fishersville, VA 22939

Danny R.

Job Details: 10/27/2023

unit has a open lower harness wont drain will need lower harness; ordrng 1 W11643701 (lower harness)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chantilly, VA 20151

Justin S.

Job Details: 10/27/2023

the unit is just locking and unlocking the lid. replaced the lid lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11307244 (latch)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Harrisonburg, VA 22801

Danny R.

Job Details: 10/27/2023

found reley conection at harness is off reset unit control connection now heats to spec cx will also adjust her temps on her recipeis unit checks ok called tech line about calibration but unit doesnt have that fetrure.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Elizabeth City, NC 27909

Branden R.

Job Details: 10/27/2023

"came out to replace all parts on unit , disassembled and replace all parts . tested and unit is now running as designed ."

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Ocean View, DE 19967

Michael E.

Job Details: 10/27/2023

CX complaint: rear left burner not lighting. Tested and verified complaint. I found something had spilled over burner and clogged the orfice. I was able to clean out orfice with water and paper towel. Tested unit and it is now working properly. CX paid 139.00 for service by CC. Job is complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Hampton, VA 23669

Lucas R.

Job Details: 10/27/2023

"cx compaint unit not starting cycle, checked unit found f7e5 shifter fault, shifter stuck in clutch, freed up clutch, unit became operational, found oil leaking from gearcase, cx declined quote for gearcase repair, and is going to purchase new unit in furure."

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Bryans Road, MD 20616

Shane B.

Job Details: 10/27/2023

cx complaint is a humming noise that unit makes randomly and RC door not sealing well. confirmed door has gaps in gasket. unit is making a gargling noise from SS randomly but cx says its another noise she is hearing. IM is turned on but unit is not hooked up to water. cycled IM. the valve turning on is the noise. cx said she has no plans to install a water line. i removed IM to give her more space in FC. used heat gun to adjust door gasket. gasket is now sealing. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 10/27/2023

"install coupler and clamps, adjusted drain hose for proper drain, stand pipe does not exceed 96' per installation guide is good, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/27/2023

"Cx complains about a water leak. inspected unit, the leaks comes from the right back lower corner of the frdge.. the drip pan leaks. drain hose cks ok.. vavle and hoses cks ok, order drip pan; ordrng 1 WPW10655367 (pan-drip)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/27/2023

Cx complaint is that they had a ring of grime around the top portion of the spin basket. Upon arrival I found that the cx was able to wipe the residue off of the spin basket. Cx stated that it has not occured since that one time. I informed the cx that the level of the grime is about where the rinse cycle would fill to. Cx alkso said that the load may have been an extra dirty load. I found that the unit is functioning as intended. Cx is also using the L&G system. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Glenelg, MD 21737

Dustin F.

Job Details: 10/27/2023

"CX complaint: water not dispensing good.Inspected unit, confirmed CX complaint. Removed filter and was able to restore good water pressure. found The filter tips had black gunk on the ends and the filterhousing had black gunk in the fill tube holes. replaced Filter housing with pre id and tested unit. unit still works good without filter attached. once u put in filter water pressure dies. Unit needs new filter.;"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near East Petersburg, PA 17520

Cody H.

Job Details: 10/27/2023

CX complains unit is making alot of banging and clicking noises while heating. Cx states when they heated unit to 400* unit made a very loud bang and cx does not want to use the unit anymore. Heated unit to 450*F to replicate issue. Unit began creeking from heat stress at about 300*F. Unit reached 450*F with some minor crackleing and popping sounds from the metal expansion. but nothing like what CX described. Called techline to document and spoke to Bruce who said unit heat expansion is normal operation and unit should be left at 450*F for 2 hours to heat treat metal. Advised cx about leaving oven on for 2 hours cx states she does not believe unit is safe to use and will seek legal action. no further work needed.

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/27/2023

"CX complaint noise screaching noise during spin, water left in detergent dispenser ofter cycle.Ran test mode, no errors. Tested dispenser and valves, they all worked ok. Found water supply valves turned half way off, possible water supply pressur issue, found also unit too low on the front, and raised it to the correct level. Tested spin, confirmed noise from clutch and belt. Replaced both parts using v/s parts. Unit tested ok. Collected $318.86; ordrng 1 W10721967 (clutch (RI van stock)) and 1 W11239857 (belt (RI van stock)), used 1 W10721967 (clutch), and 1 W11239857 (belt) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Red Lion, PA 17356

Drew B.

Job Details: 10/27/2023

cx complaint that unit is not allowing the timer to change. i spoke to the office and spoke to HM and asked if i could contact cx to infrom no pre id parts were needed could i call.. had persmission and called cx verfied and they said thats best for them bc they were actually about to leave and knowing parts need ordered they were fine.. ordering; ordrng 2 W11675852 (knob)s and 1 W11685947 (timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Ellicott City, MD 21042

Dustin F.

Job Details: 10/27/2023

replaced fc evap fan motor and tested unit. unit now working as intended.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC

Near Wrightsville, PA 17368

Drew B.

Job Details: 10/27/2023

cx complaint that unit is finsinhing cycle then just restarts the fill valve to soak.. repeatingly. i found the operational agiation and spoinning all checks good. unit will need the following parts.; ordrng 1 W11550898 (bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Columbia, MD 21044

Dustin F.

Job Details: 10/27/2023

"replaced icemaker and tested unit, unit now works as intended."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Aldie, VA 20105

Richard B.

Job Details: 10/27/2023

"CX complant. Poor ignition and soot. Prior diaggnosis found unit needs burnr head. Installed and tested unit. Igniting as designed. Job completed, RB"

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS05

Near Waterford, VA 20197

Ricky E.

Job Details: 10/27/2023

"installed parts, unit cks ok.. during install parts startesd to strip and screws started to break... need parts...; ordrng 1 W10611441 (holder-orf) and 2 W10597166 (holder-orf)s and 1 W10613381 (holder-orf) and 8 W10758282 (screw)s and 8 8287059 (screw)s"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Carlisle, PA 17015

Bernard M.

Job Details: 10/27/2023

"Cx complaint unit doesn't clean dishes. Entered diag and found error code F7E1 motor fault. Ran normal cycle and found water entering tub but activation from the pump. Hit drain and unit drained. Ordering motor, once approved contact cx to reschedule; ordrng 1 W11416363 (pump & motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/27/2023

"Cx complains that the Freezer door gasket wont stay in place.. so i use an adhesive to keep the gasket in place, unit cks adn works fine"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB2

Near Lewes, DE 19958

Michael E.

Job Details: 10/27/2023

Replaced tub and sound barrier as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Reading, PA 19608

Cody H.

Job Details: 10/27/2023

"CX complains unit buttons on UI are not responding. Cx is within manufacture warranty. Ran unit through diagnostics and UI test, normal and prowash buttons leds work but are unresponsive. Unit will need UI for repair, as well as vent seal. returning with control just incase unit shorts out control while waiting on parts. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11622490 (UI) and 1 W11545539 (vent seal)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Bethany Beach, DE 19930

Michael E.

Job Details: 10/27/2023

"CX complaint: front right burner slow to light. Tested and verified complaint. I adjusted the burner head as per service pointer, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Columbia, MD 21046

Dustin F.

Job Details: 10/27/2023

"cx complaint: Sometimes Unit wont dispense water, Has to move the water line downstairs near valve to fix. Inspected unit, found Fridge dispensing water good. with great pressure. could not confirm Complaint. went downstairs and noticed corrosion at pierce valve. Advised CX to contact licensed plummer.;"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Annandale, VA 22003

Demonte S.

Job Details: 10/27/2023

Installed the Coupler & Drier. Ran Service Diagnostics on the unit. Put the unit into Service Test 4 - Compressor Test. Wait 2 mins before unplugging the unit so the 3 Way Valve goes into home position. Filled the unit with 140 Psi of Nitrogen. Waited 20 mins. No changes in pressure. Pulled a deep vacuum. Filled the unit with 5.75 Oz's of 134A. Pressure is 120 Psi on the high side & 0 on the low side. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 10/27/2023

i was able to access unit and replace the lower harness as per previous tech. I then tested unit and found unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Ashburn, VA 20148

Richard B.

Job Details: 10/27/2023

swpped out lights. Returning ones not used. RB

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Hanover, MD 21076

Israel R.

Job Details: 10/27/2023

"Customer complaint unit is making loud screetching noise. I ran test and found the unit starts quite and then the unit starts making sreetching noises. I took the unit apart. and replaced the pulley and wheels. Unit is quite and is back to normal operations. Call TL becausethe customer was under the impression that i was here to replace the unit per Store Representative. I told him i dont have that power and that i will attemp to fix the unit and if i can get it fix then i will call Maytag and get it repalce. He understands i fix the unit and he is calling Customer serive.; ordrng 1 349241T (support,roller) and 1 WP691366 (pulley-idr), used 1 349241T (Rollers IR VS), and 1 WP691366 (Pulley IR VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Stuarts Draft, VA 24477

Danny R.

Job Details: 10/27/2023

i found harness off water vavle i reseated harness now conections are good and will fill passed diag checksok

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Waterford, VA 20197

Ricky E.

Job Details: 10/27/2023

"installed part, unit cks ok."

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Culpeper, VA 22701

Tanner B.

Job Details: 10/27/2023

"Replaced rollers and tested unit. Job complete; ordrng 1 WPW10314173 (vs/bt), used 1 WPW10314173 (ROLLER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/27/2023

customer stated that the unit was making a grinding sound at random. verified issue and fnd units damper motor grinding... need part...; ordrng 1 WPW10594329 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Carrollton, VA 23314

Lucas R.

Job Details: 10/27/2023

"upon arrival compressor locked, low side pressure 25 psi resting, flushed lines, 140 psi nitrogen, replaced compressor and drier, vacuumed 20 min. charged, low pressure -3' hg, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Millville, DE 19967

Michael E.

Job Details: 10/27/2023

"CX complaint: rattling sound. Tested and verified complaint. CX had video in which it sounded like the back panel rattling. When i pulled off back panel, i found 2 things that may have caused the sound. I corrected these, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lancaster, PA 17601

Cody H.

Job Details: 10/27/2023

Was able to access unit and replace parts per previous visit. Ran unit through test 3 and unit now works as designed. no further work needed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Richmond, VA 23220

Chris B.

Job Details: 10/27/2023

cx comp unit states foe3 inswp unit conf cx comp unit will need control to complete repiar; ordrng 1 W11620481 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Seven Valleys, PA 17360

Sal R.

Job Details: 10/27/2023

I was able to access and replace both the LH & RH door hinge. I then tested unit and unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/27/2023

Installed valve and new valve. When putting back on units cord had a break in it. Ordering power cord. Will use icemaker as return.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stephenson, VA 22656

Ezra M.

Job Details: 10/27/2023

"right rc door gasket failed, magnet came out, and ice drawer in freezer not opening, right side rail not moving. unit will need door gasket, ice pan carrier and glide. ; ordrng 1 W10830046 (gasket-fip) and 1 WPW10120008 (pan-ice) and 1 WPW10170987 (glide)"

We serviced a

WHIRLPOOL WASHER

Model WED560LHW2

Near Charlottesville, VA 22903

Kyle A.

Job Details: 10/27/2023

Installed lid and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Bethany Beach, DE 19930

Michael E.

Job Details: 10/27/2023

Replaced the right RC door as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/27/2023

per notes installed choke tested still not ignitinign found that center burner cap and right front burner cap was switched or installed incorrectly switched dome cap to center burner and flat cap to right front now both igniting looked up burner cap and flat one is correct for the right front burner

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Hyattsville, MD 20782

Samuel R.

Job Details: 10/27/2023

cx complaint unit disp;lays f2e1.inspected unit and coudl confirm.found several buttons to not respond.reset power and no change.unti will needa new touch panel.W11226997 special order; ordrng 1 W11226997 (touch panel)

We serviced a

WHIRLPOOL DRYER

Model WED8620HW1

Near Millsboro, DE 19966

Michael E.

Job Details: 10/27/2023

"CX complaint: rumbling sound. Tested and verified complaint. I found the support rollers all felt rough so i replaced all 4. Tested unit and it is now working properly. Job is complete; ordrng 1 349241T (support,roller van stock), used 1 349241T (SUPPORT van stock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Dunkirk, MD 20754

Shawn D.

Job Details: 10/27/2023

cx complaint right door switch for fridge door is not working. inspected unit and confimred not working spring is not working the door switch lever is floppy. started removing switch to find its foamed it. got switch out have minior damge and found the wires are foamed in snapped pic. i removed some foam and pulled on wires some and are moving no force we have some slack. slowly pulled on wires and got tem out far enough replaced the door switch and now is working perfect but minor damage to cabinet. showed cx and he is fine with it. unit is good to go

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 10/27/2023

cx complaint unit is displaying a f9 error code. Inspected unit and found standing water inside unit. I found unit to have a F9e1 in diag. I pressed cancel and found drain pump did come on. I looked under sink and found clog in drain hose. looked to be grease. i removed hose from drain and was able to clear clog. i tested units draining 3 times after that and found unit drained everytime. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Frankford, DE 19945

Michael E.

Job Details: 10/27/2023

CX complaint: RC lights flickering and FC lights out.ested and verified complaint. I replaced the RC LED and that is now working proeprly. Ordering FC LED. Cannot reschedule due to AIG; ordrng 1 W11602886 (FC LED)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Germantown, MD 20874

Julian H.

Job Details: 10/27/2023

"CX complaint about couldn'tclose door & power was out inspected found that door motor was stuck confirmed power 120vac remove unit from wall & found fuse from power board open did a bypass & heard how motor for door went to home position I was able then to close door & unit heating up properly replaced fuse with VS tested several times & working; ordrng 1 W11188752 (fuse(JH VS)), used 1 W11188752 (FUSE(JH VS)) from stock"

We serviced a

MAYTAG RANGE

Model MER8600DS0

Near Ephrata, PA 17522

Cody H.

Job Details: 10/27/2023

"Was able to replace bake element per previous visit. found unit control now only sending 123.2vAC to bake element. Unit will need control replaced for repair. spoke to Andrew who agrees unit needs control for repair. CX agreed to repair with labor, parts, shipping and tax, cx already paid for bake element as well as service fee. CX paid in full with check. replaced control with pre i.d part, retested unit and unit now works as designed. no further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW1

Near Sinking Spring, PA 19608

Cody H.

Job Details: 10/27/2023

"CX complains unit is wobbling around after install as well as not heating. CX is within manufacture warranty. Found unit mounting brackets to be missing causing unit to wobble around. cx states mounting brackets were missing from day one. Unit will need 2 mounting brackets for cx to install however they see fit to install. Ran unit through auto test to test heating, unit is heating as designed. instructed cx about using hot water due to faster evaperation as well as plastic tub dishwashers having lesser evaperation due to heat displacement. Sending brackets to cx home for cx install, no further work needed. cx email confirmed.; ordrng 2 WP8269145 (mounting bracket)s"

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WHIRLPOOL RANGE

Model WFE525S0HZ1

Near Lusby, MD 20657

David J.

Job Details: 10/27/2023

"After previous visit, I had found you dont need a new wiring harness as well as control, and terminal block arrived today and unit was already pulled out. Made sure power was off at breaker fixed power wire on power cable with bear wire kit. Replaced full wiring harness from terminal block up Installed new control assembled unit and tested unit now works as intended. Tested all burners as well as preheated oven to 350° job complete. Customer paid $150 for labor charge"

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WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Hanover, PA 17331

Bernard M.

Job Details: 10/27/2023

"Replaced all parts and found the gasket had torn at bottom left corner. The door woun't seal properly. Ordering gasket, once approved contact cx to reschedule; ordrng 1 W10571967 (FC gasket)"

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MAYTAG DRYER

Model MED5630HC1

Near Elizabeth City, NC 27909

Branden R.

Job Details: 10/27/2023

cx complaint unit not heating checked unit and found OL on heating element not allowing unit to properly heat . qouted cx for repair . replaced element and tested unit is now running as designed . cx paid in full

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Great Falls, VA 22066

Jason A.

Job Details: 10/27/2023

CX complaint OVEN F6E0 - UI LOST COM. Builder pulled out oven to correct loose terminal block wiring. Replaced part. Set model date & time. Verrified no error codes. Preheat to 350F & checked there are no error codes. Cooling & convect fans run > JJ

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WHIRLPOOL WASHER

Model WFW9150WW02

Near Washington, DC 20007

Sherwood

Job Details: 10/27/2023

"cx complaint wont start. arrived and found f8e1 error code and hot water not coming in. further inspection found hot water is yellow and has debris that clogged hot water valve and stopped it. unit is also drainning for a long time. need to test pressure switch, this is a stacked unit and we will need to remove the dryer to gain access. gave cx quote for hot valve and help. cx will reach out if they wish to proceed with repair."

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WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near McLean, VA 22102

Jason A.

Job Details: 10/27/2023

CX complaint MW+OVEN sticks out of cabiner. Cabinet is not straight it is wavy & the low spot makes the oven trim looks off & when 4 screws are pulling in the middle. CX concerned about edges sticking out & kids can get scratched. OVEN DOOR STICKS OUT FURTHER THAN OVEN SIDES OR LOWER TRIM! See SDpics. Adjusted trim as much as I could See before and after pics. Advised CX call safety > JJ

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MAYTAG WASHER

Model MVWB835DW4

Near Catonsville, MD 21228

Emmanuel R.

Job Details: 10/27/2023

"Tried removing the spanner nut but its seized on, reschedule and bringing my grinder to cut it off.; saved tckt"

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KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Newport News, VA 23602

Lucas R.

Job Details: 10/27/2023

"replaced poarts, tested, unit working as designed.; ordrng 2 W10826179 (screw LRVS)s, used 2 W10826179 (SCREW LRVS) from stock"

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WHIRLPOOL RANGE

Model WFE320M0JW3

Near Germantown, MD 20874

Julian H.

Job Details: 10/27/2023

CX complaint about unable to use oven found a F3E0 open or shorted sensor went to the back & found sensor partially plugged in remove power plugged back & working properly

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WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bowie, MD 20715

Shawn D.

Job Details: 10/27/2023

"arrived ran unit to hear noise and found noise is a vibrating noise when i hold condenser and compressor runnning in test 5 noise goes away. i adjusted condenser and used insulation from v/s on condenser line and now sounds good in test mode on high and low speed cant tell if meduim speed is good test mode doesnt run that. i put unit backtogether and pushed back in place and waited for unit to come and sounds good at first i opened fridge door and noise returned. pulled unit out again and removed rear pane and noitced the cardboard under condenser is pushed up flapping causing the noise so adjusted and noise went right away. went back into test 5 and compressor at full ramp even sounds better. cx agrees unit sounds good now. unit is good to go; ordrng 1 w11553819 (insulation SD V/S), used 1 w11553819 (insulation SD V/S) from stock"

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WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 10/27/2023

"Cs ice bin is freezing and icecube are getting stuck together, confirmed complaint. I found the icedoor has a air leak creating frost under the ice bin and clumping the ice. Cleared off the frost, ordering ice door flap w/motor.; ordrng 1 W11189145 (door-ice)"

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WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Huntingtown, MD 20639

Shawn D.

Job Details: 10/27/2023

"cx complaint slow ice, freezer gasket coming off and dispenser will drip sometimes after using it. inspected unit and found temps good, icemaker cycles bin has some ice in it, freezer gasket is sealing but is twisted in liner. i tried fixing the gasket but the door is coming apart so stopped before i made it worse and not seal the door is defective. ordering water line,freezer door, ice maker and fitting for return. told cx to call us when she gets dooor; ordrng 1 W11162040 (waterline) and 1 LW11026359 (freezer door stainless) and 1 W11546935 (icemaker) and 1 WP2300868 (fitting)"

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MAYTAG WASHER

Model MVWC565FW0

Near Lexington Park, MD 20653

David J.

Job Details: 10/27/2023

"F7e5 shifter fault Customer complaints unit unit is not washing or spinning. Arrived today and verified complaint found error code above ran diagnostic cycle and unit did not agitate. Replaced actuator and attempted to service Cycle and heard a buzzing noise from under unit found capacitor that was on unit was not meant for this unit. A previous technician from another company had came and replaced the motor and capacitorand used incorrect part. Ordering motor for return visit. Customer is paid in full. Will return on scheduled day.; ordrng 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11283592 (Drive motor), used 1 W10913953 (Actuator VS), and 1 W11395618 (Capacitor VS) from stock"

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WHIRLPOOL WASHER

Model WED8127LC2

Near Stafford, VA 22556

Justin S.

Job Details: 10/27/2023

the unit is not heating biut is spinning and blowing. found the element is getting voltage. replaced the element with vs and retested. the unit is now heating good in cycle. the unit is now ready; ordrng 1 WP3387747 (element)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 10/27/2023

Upon arrival I found that the unit had leaked during the first cycle after the repair. I also did not clean the dishes. I removed the kick plate and verified that the water line was connected securely. I then turned the supply back on and found that the line is not leaking. I then noticed that the OWI sensor was not seated properly and was in an angle. I was able to resecure the OWI properly. I then started a quick wash cycle and allowed the unit to fill and spray. I found that the unit is not leaking from the element or the OWI. Unit is now functioning as intended without any leaks. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Woodbridge, VA 22192

Justin S.

Job Details: 10/27/2023

the doors are damaged and they want to replace them; ordrng 1 W11661563 (door) and 1 W11435333 (door) and 2 W11163764 (handle)s and 4 W11449276 (mount)s

We serviced a

KITCHENAID RANGE

Model kird861hss-0

Near Ashburn, VA 20148

Richard B.

Job Details: 10/27/2023

"CX complant. Motor sounds bad. Inspected unit and motor has lost bearings amnd is making abnormal noises. Advised CX motor is no longer available. Job completed. RB; ordrng 1 4360212 (motor NLA), used 1 diag from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Fort Washington, MD 20744

Shane B.

Job Details: 10/27/2023

"cx complaint is the ice and water dispensors not working. when i arrived unit was set to recomended temps. my temp prob shows 38 in RC, 2 in FC. tested water dispensor, it did not work. tested ice dispensor and it did work. i found the valve is not buzzing when dispensing water or cycling IM. i found the harness on valve was not on all the way. once on water flowed to dispensor. cycled IM and it filled. unit is workign as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/27/2023

Per previous diag I was able to access and replace control and the UI. I then repowered the unit and found that it is developing a frost pattern and beggining to cool. i informed the cx that it will take up 24 hours for the temps to regulate properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW00

Near Arlington, VA 22201

Christian C.

Job Details: 10/27/2023

Cx complaint unit is not working. Inspected unit found F28 communication error. Power cycled unit and reseated connections to control. Issue still persists. Control no longer being made.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Aylett, VA 23009

Thomas B.

Job Details: 10/27/2023

Cx complaint unit is not working properly inspected unit found no teeth missing or worn on the slider and slider checks good checked the agitator plate no missing or worn teeth noticed the gearcase is spinning however the shaft is not unit will need new gearcase assy qouted 543.60 cx paid 139.00 Service call by Check cx declined repair; ordrng 1 W11393685 (Gearcase)

We serviced a

MAYTAG DRYER

Model MED5430MW

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/27/2023

dryer unit not starting at times stuck on sensing found that when start is pressed not always starting cycle removed contorl from console tested with just control starting and able to stop reinstalled tested starting and stopping had customer test after informing when button is pressed a small plastic tab makes contact with start button and lights should go across display

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lexington Park, MD 20653

David J.

Job Details: 10/27/2023

"Cx complaint unit is leaking water, arrived today and unit was outside by garage. Inspected unit and found water had leaked from side inlet valve. Also the heating element bushings were gone causing water to flow out back of unit. Damage had happened on both left and right cabinet as well as back wall and subfloor, Cx concern was mold. Called Techline, safety and trade care. Cx will be calling safety and will return whenever Cx and or whirlpool figure out whats going on. ; ordrng 1 W11535094 (Inlet valve side) and 1 W11535081 (Inlet nut) and 1 W11416362 (Sump assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near The Plains, VA 20198

Daniel J.

Job Details: 10/27/2023

fridge side by side no water being dispensed removed evap cover steamed out water being dispensed and test 45 water in to icemold complaint of no ice also tested 44 came back 22 although icemaker on and rotating ordering incase unit stops makling ice again; ordrng 4 W11676538 (gaskets)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Seven Valleys, PA 17360

Sal R.

Job Details: 10/27/2023

I was able to access andreplace the icemaker . I then tested unit and found it tobe opperating as designed. Unit completed a harvest and filled. UNit test good.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 10/27/2023

door wasnt sealing . door was warped allowing bottom right corner not to seal.. adjusted door and verified unit seals. Job complete

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