Service History 66 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Alexandria, VA 22301

Eric W.

Job Details: 04/06/2023

gas smell inspected unit found when unit is done preheating gas valve doesn't close it stays open and flam never went out called tec line to conferm the restance on convect motor it is good at 88.6 omes ran uit to 250 and onvect never came on please send small tec it is very tight spot; ordering 1 W10919226 (gas valve oven)

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near Ashburn, VA 20147

Ricky E.

Job Details: 04/06/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Mount Joy, PA 17552

Bernard M.

Job Details: 04/06/2023

Spoke with manager and they're unaware of this ticket being made. They're still waiting for RC door to arrive from a different ticket. Cx will call back when door arrives

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dallastown, PA 17313

Sal R.

Job Details: 04/06/2023

I was able to access and replace the clutch / slider. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Norfolk, VA 23513

Austin D.

Job Details: 04/06/2023

"cx complaint the unit is not cooling. checked the unit and found that the heater wire was defectvie and not making a good connection. also foudn thermistor reading 50k ohhms in ice. replaced the heater harness and thermistor. tested unit is running as designed.; ordering 1 W11650661 (heater ar vs) and 1 W10384183 (thermistor ar vs), used 1 W11650661 (heater ar vs), and 1 w10384183 (thermistor ar vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Norfolk, VA 23507

Austin D.

Job Details: 04/06/2023

"cx complaint the unit is not cooling. checked the unit and found that the evaporator was frozen over so that no airflow was being dispersed in the rc. this causes the unit to focus on the rc more then the fc and that is why the freezer is warm and ice is not being made. threrefore, the unit needs a new control and evap cover to resolve the issue. parts on order. laptop was having issues at the time so i sent over part numbers to catie and she created a quote for the cx. cx agreed and paid in full with check. catie will call cx to reschedule.; ordering 1 W11395558 (cover) and 1 W11533213 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW09

Near Portsmouth, VA 23703

Austin D.

Job Details: 04/06/2023

cx complaint the unit is still not cooling. checked the unit and found low side was at -18 and high side 175. showing signs of a restriction. called manufacturer and was told to see if there is any flow with nitrogen through the cap tube and there was none. unit deemed unrepairable due to the restriciton in the cabinet. advised cx that the manufacturer will be in contact within 3-5 business days. cx agreed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Portsmouth, VA 23703

Austin D.

Job Details: 04/06/2023

cx complaint the uint is not always heating. found the door sagging and not allowing the door swithces to hit at the same time. realigned the door so that the switches hit at the same time. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Bowie, MD 20720

Alexander D.

Job Details: 04/06/2023

"upon arrival cx said she tried to call and cancel because unit first stopped cooling when cooling off appeared on ui and and they didn't know how to turn it back on and they looked it up this morning and turned the cooling back on and unit started running. cx said theyre going to wait 3 days and make sure it gets down to temp and will call back if still having problems. no service provided, no money collected"

We serviced a

WHIRLPOOL OVEN

Model KSDB900ESS5

Near West River, MD 20778

Leon

Job Details: 04/06/2023

cx complaint was unit bottom oven pan was burnt confirmed issue replaced the drawer tested how smooth it is to pull out and push in

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Poolesville, MD 20837

Roberto I.

Job Details: 04/06/2023

"Cx complaint no diaplay.Confirmed display off and oven not working.Power supply ok. Removed back cover, confirmed 120V to the control board. Resetted connectors, the display turned on and the oven worked. Theunit is working as designed at the moment, but if the cx calls back, please pre id control board W11594224"

We serviced a

KITCHENAID OVEN

Model KFGD500ESS01

Near Dallastown, PA 17313

Sal R.

Job Details: 04/06/2023

"Per the previouse tech, i was able to access and replace all parts. I tehn also cconverted the Natural gas orifce to LP . Unit test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Columbia, MD 21044

Justin S.

Job Details: 04/06/2023

cx says the unit should have been sent over under warranty. called the office and verified the unit was not sent over correctly. cannot check the unit out at this moment

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 04/06/2023

Cx complaint unit is not working properly inspected unit cx states when it messes up. Does eventually comeback on believe issue with start device and capacitor quoted 395.40 cx declined paid 120.00 service call ; ordering 1 WPW10197428 (start relay) and 1 WPW10350564 (Capacitor)

We serviced a

MAYTAG WASHER

Model WFW8620HW2

Near Culpeper, VA 22701

Eric F.

Job Details: 04/06/2023

"Installed parts, tested unit, unit working as designed. Please have cx send picture of load if she calls back again with wash issues.; ordering 1 look"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Faulkner, MD 20632

David J.

Job Details: 04/06/2023

"Cx complaint unit won't drain. Arrived today and and inspected found previous tech stated unit needed drain pump and control. Replaced control and went under unit to change pump, found harness broke under unit connecting to drain pump. Used connector to fix harness temporarily. Tested unit and had no errors. Re calibrated unit and ordering harness for return visit. Unit is now working as intended. Job complete ; ordering 1 W11665968 (Harness lower)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Salunga-Landisville, PA 17538

Bernard M.

Job Details: 04/06/2023

"Cx complaint unit doesn't power on. When arrived attempted to start cycle and no LEDs would light up. Checked and found proper voltage at outlet. Removed console and found encoder board not fully connected into control. Secured and checked all connections. Entered diag and ran auto test, test completed without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Virginia Beach, VA 23452

Branden R.

Job Details: 04/06/2023

came out to replace parts on unit disasmebled and replace all parts tested ad unit is now running as designed .

We serviced a

KITCHENAID MICROWAVE

Model KMHP519ESS4

Near Virginia Beach, VA 23455

Carl A.

Job Details: 04/06/2023

replaced both parts tested unit works as deisgned

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Hampton, VA 23666

Carl A.

Job Details: 04/06/2023

"cx complaint of unit not working,found the following error codes F0E5,F6E3,F9E1,F0E2,F8E7,checked back of unit to find that shipping bolts were bnever removed and shear off in tub causing hole in back of cabinet wall,found debreis in daring pump break down for repairs are as follows 1/W11325569 consule,1/w11322901, control board,1/W11460604,Assembly, Tub And Drum4/W11545322,SHOCK-ABSR,1/W11458345,Pumpservice call break down as follows service call 120.00parts 702.48shipping 15.00labor 660.00sub total 1377.48tax 42.15grand total 1419.63deposit 120.00cx will call back if moving forward with repairs; ordering 1 Look/Look"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC7AB01

Near La Plata, MD 20646

David J.

Job Details: 04/06/2023

Cx complaint unit will not allow to heat in microwave. Inspected unit and tested. Verified complaint when unit is running F1E5 pops up and stops working. Went to remove unit and explained to customer I would have to order parts. Cx stated no reason to pull out unit if I don't have parts. I explained to narrow it down I have to. He stated to give him the quote with potential causes. Quoted Cx for repair with replacing the inverter and control. Cx paid 120.00 for service call and will let us know within 30 days from today. ; ordering 1 W10217711 (Inverter board) and 1 WPW10486188 (Control main ACU)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Baltimore, MD 21213

Emmanuel R.

Job Details: 04/06/2023

"Cs unit take a long time for it to start, confirmed complaint. I found the control board is unrepsonsive. I had to unplug it to reset it and it started working a coiuple time but then started acting upo again. I was able to complete a test cycle and verify all components are in working order. Oderinng control board.; ordering 1 W11513246 (control) and 1 looklook (Cs going on vacation in a few weeks ,if the office calls andthey don't answer, try again or they will call us when they arrive back.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Silver Spring, MD 20905

Robert L.

Job Details: 04/06/2023

"cx complaint temps off ,ice melted and ice cream soft , found temps 42 RC 22 FC, found FC frost pattern only down 3 rungs of evap, ran test 4, RC makes it about 3/4 of way with frost, sealed system leak, ordering compressor , Rc evap and drier, 3 count sealed system..... parts and labor CBE, service call autho for labor; ordering 1 W11492867 (RC evap) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 04/06/2023

Cx complaint unit is not working properly inspected unit found user interface is not responding checked connections all seated Tightly. Unit will need new control cx declined paid 120.00 service call by CC ; ordering 1 W11543997 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT00

Near Selbyville, DE 19975

Michael E.

Job Details: 04/06/2023

"Replaced inlet tube extension, inlet tube, water supply hose and water inlet valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT351SFYW00

Near Nottingham, MD 21236

Shane M.

Job Details: 04/06/2023

cx compplaint the unit isn't cooling proper. found a really weak evap fan. can be stopped by a finger. cleared ice w steamer. gave cx a quote for the repairs $398.10 cx paid svc by card. unit needs evap fan w blade. WP2163777 WP2315539

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Parkville, MD 21234

Shane M.

Job Details: 04/06/2023

"installed all items for door related issue. did not test unit before working on unit, unit now not working properly. called techlinep1 BLUE TO relay red. 3v when pushed start. p3 blue and yellow holding 120v when pushing start. harness issue. ordering harness. unit starts but no action. lights are on. all buttons work proper.; ordering 1 W11356983 (harness) and 1 W11356974 (interlock switch harness) and 1 W11356982 (harness to fan & turntable) and 1 W11196485 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS03

Near Kensington, MD 20895

Israel R.

Job Details: 04/06/2023

Customer complaint unit freezer door is not closing. And she had a contractor and adjusted the gasket but now the gasket is retrieving again. I found the door is not closing straight on the side i can see the top is further apart that the lower is about qt inch further than the bottom. Unit will need new sliders. Ordering slider 5 and 13 at tribles.; ordering 1 WPW10397636 (slide) and 1 WPW10397635 (slide)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Lancaster, PA 17602

Bernard M.

Job Details: 04/06/2023

"Defrosted evap and replaced parts per previous tech, powered on unit and fan began to run and evap started to develop frost pattern. Unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Rosedale, MD 21237

Emmanuel R.

Job Details: 04/06/2023

"Installed seperator with auger motor,yoke and gasket , tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Conway, SC 29526

Rolf K.

Job Details: 04/06/2023

installed new board all check ok. Operating as designed

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Frankford, DE 19945

Michael E.

Job Details: 04/06/2023

"CX complaint: loosing time and screen goes blank. Tested and verified complaint. F6E0 error code many times. . Checked continuity between UI and both controls and had continuity at both controls to UI on all 3 wires. At present everything is working properly. This is same problem as before but less frequently from CXs description. I replaced console which had been replaced in Dec of 2022 so is less than a year old.Tested unit, set up wifi and unit is now working properly. CX paid for service, labor and S&H on CC. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Bowie, MD 20720

Leon

Job Details: 04/06/2023

"cx complaint was unit didn't drain and got a f9e1 error code confirmed issue seen unit keep draining with nothing in the unit check pressure switch line, line wasn't clogged so i check how many ohms the pump had which was 20.2 ohms and the Recirc. Pump had 28 ohms which is all good picked unit up checked to see if drain pump was clogged which is wasn't, i put water in the unit , unit drained out all the water checked drain line which had a good flow of water ordering a new control for unit to replaced the pressure switch; ordering 1 W11419051 (control)"

We serviced a

AMANA WASHER

Model Ntw4516fw4

Near Red Lion, PA 17356

Sal R.

Job Details: 04/06/2023

"CX compliant was that the unit would not complete a wash cycel. I found in diag there were no error ocdes stored. I started a auto test and found thatb the lid would lock , water would fill no agitation or spin. The lid would unlock and cycle would shut off. I was able to access and replace the control board. I recalibrated the unit and ran a nother auto test. i found the unit completed the test with out issues. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Glenn Dale, MD 20769

Leon

Job Details: 04/06/2023

cx complaint was it was a dent if rc door confirmed complaint replaced rc door cx has door outside for pick up

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gore, VA 22637

Danny R.

Job Details: 04/06/2023

"found pully back off and was defective bc the gears are worn replaced with van stock checks ok; ordering 1 W10721967 (pully look look dr vs), used 1 W10721967 (pullly look look dr vs) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ2

Near Wilmington Manor, DE 19720

Frederick R.

Job Details: 04/06/2023

CX being rescheduled. Spoke to Jordyn; saved ticket

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Millville, DE 19967

Michael E.

Job Details: 04/06/2023

CX complaint: no cool in RC. Tested and verified complaint. I found evap frosted up and documernted this in pics. As i was defrosting evap i found a heater plug wire backing out of the plug. I was able to get it temporarily connected but element will need to be replaced. Quoted CX price to replace element $97.41 for part WP12729128. CX woukld like to contact WP before approving repair. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 04/06/2023

"Found the control blown, tested pump at pump and harness both reading 2.5ohms .. pump is blowing control.. installed control and left unplugged . called office to get cx scheduled for 4/7 w/ BL..; ordering 1 W11399437 (drain pump)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Oakton, VA 22124

Jason A.

Job Details: 04/06/2023

CX complaint DRYER loud after repair. Veified complaint. CX did not want me to repair or replace parts. Wants unit replaced. Called techline to document. Was advised to replace parts again. Schedule same day as WASHER-671977 + DRYER-671975 > JJ; ordering 1 W10837240 (idler pulley) and 1 W11364931 (motor) and 1 WP697772 (blower wheel) and 1 W11310026 (collar)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Silver Spring, MD 20910

Israel R.

Job Details: 04/06/2023

Customer complaint unit light stays on and is not heating above 265. I inspected unit and found the sliding rack was not installed correctly and the rear bar was ahead of the locsk. I reseated the rack and the dood is closing now and sealing ran bake element and the unit heater to 350 in less than 20 min unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJW00

Near Silver Spring, MD 20901

Israel R.

Job Details: 04/06/2023

Called the customer on the call machine and she said she cancelled the called this morning. So i moved on could not get in the building anyways.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Winchester, VA 22602

Danny R.

Job Details: 04/06/2023

i found a small dent 2 to 3 inches up on right side will need tub ordering part called tech line ; ordering 1 W11409866 (tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Waldorf, MD 20603

David J.

Job Details: 04/06/2023

Cx complaint unit Ive maker is not working. Inspected unit and found no ice in bin. Checked fill tube and it was clear of ice. Checked power switch and unit was turned off. Powered on unit and ice maker came on. Ice maker was turned off and Cx did not know there was a off/on switch. Waited for ice maker to fill. Unit now works as intended job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Germantown, MD 20874

Roberto I.

Job Details: 04/06/2023

"CX complaint temperature fluctuating, sometimes Rc too cold.Termp check showed 40F in the Rc and 25F in the Fc. Removed evap cover, found no frost pattern but a block of ice around suction and capillary lines. Fans working ok, compressor dragging 6.5A, unable to see any refrigerant leak. Quoted repair $1309.57 with $500 labor for compressor W11092625, UV drier W10143759 and evap W10836706 replacement. **SEALED SYSTEM TECH** and **3 COUNTS**. Cx declined repair. Collected $120; ordering 1 W11092625 (compressor) and 1 W10143759 (UV drier) and 1 W10836706 (evaporator) and 1 sealed system tech and 1 3 counts"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Gaithersburg, MD 20877

Roberto I.

Job Details: 04/06/2023

"CX complaint RF element got to hot and broke the glass.Confirmed glasstop damaged by the heat righ over the RF element. The element seems to be damaged too. Ordering glasstop W11548507, RF element W11517959 and RF element control WPW10434452.; ordering 1 W11548507 (glasstop) and 1 W11517959 (RF element) and 1 WPW10434452 (RF element control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Red Lion, PA 17356

Sal R.

Job Details: 04/06/2023

CX complaint was that the unit was leaking form the left side. I found that the gasket was binding up causing the unit to leak. I waqs able to reset the gasket and uhnit test good.; ordering 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Alexandria, VA 22301

Eric W.

Job Details: 04/06/2023

cx complaint ofter last visit ice pad not wokring inspected unit found pad not pluged in pluged it in and now it will dispence ice

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Waynesboro, VA 22980

Kyle A.

Job Details: 04/06/2023

Cx complaint of unit not operating. Did confirm encoder had failed. Replaced ui and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Potomac, MD 20854

Brian F.

Job Details: 04/06/2023

"Cx states unit won't drain or unlock door, tested and confirmed. Inspected unit found black wire cut right at spade connector, no exposed wiring to splice. Unit needs lower harness replaced, this is the second new harness and at least the 4th time the drain pump wiring has been cut. Lower harness currently on backorder, call tech line on return trip.; ordering 1 W11590868 (Lower harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH3

Near Potomac, MD 20854

Brian F.

Job Details: 04/06/2023

"Cx states lower spray arm burned by element, inspected and confirmed. Cx has already replaced unit so they did not want unit repaired, but would like to be compensated. Took photos of unit and sent documentation of visit to "

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Vienna, VA 22181

Jason A.

Job Details: 04/06/2023

CX complaint FRIDGE temps warm. FC temps are good. Unit is making ice & bin is full. Added today that ice doesn't dispense. Measured temp of water in water bottle 39 to 40F vs CX has adigital thermometer that is showing 44F. Log temps 6hrs. Checked evap cover connections are correct. NORMAL frost pattern. Called techline & was advised FRIDGE is cooling within specs. Cleared ice & test ice door. Door not closing or opening fully - slow movement. Stuffed towel in dispenser to seal air leak. Placed 1RC 7 1 FC datalogger > JJ; ordering 1 W11189145 (door-ice)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Vienna, VA 22181

Jason A.

Job Details: 04/06/2023

CX complaint FRIDGE temps are warm. Replaced RC gasket & 3 way valve. Check for leaks. Test 3way. Replaced control. Run vac & filled with 4.5OZ R134. Run test 11 & test 10 to verify 3way valve operation > JJ

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near Stuarts Draft, VA 24477

Kyle A.

Job Details: 04/06/2023

Cx complaint of units light not turning off. Did confirm and found units triac is not working. Ordering control and bulb.; ordering 1 W11552018 (Control) and 1 8206232A (Bulb)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, MD 20706

Andrew H.

Job Details: 04/06/2023

Customer complaint is the unit is not cooling. Due to a locked up compressor. I replace the compressor dryer and coupler. I pulled unit into a 30-in vacuum and filled to 48 g. Unit is now working properly

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Sterling, VA 20164

Ricky E.

Job Details: 04/06/2023

"customer stated that the unit wasn't heating. verified issue and fnd loose connection at the terminal block... secured connection, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Ocean View, DE 19970

Michael E.

Job Details: 04/06/2023

CX complaint: pinging sound and start button intermiutantly not working. Tested and verified complaint. I found a piece of plastic mold hanging from tub ring which was tapping side and causing sound. For the intermitant start button problem i am ordering control. Scheduled return visit for 4/13 AM; ordering 1 W11603810 (control)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Sterling, VA 20164

Ricky E.

Job Details: 04/06/2023

"installed parts, unit cks ok"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Broadlands, VA 20148

Ezra M.

Job Details: 04/06/2023

unit making a noise. installed new blower wheel. checked for proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Vienna, VA 22182

Christian C.

Job Details: 04/06/2023

Cx complain t dishes are wet at end of cycle. Inspected unit found F7E1 no heat. Ran through diag cycle no issues. Heater turns on. Checked errors again F7E1 stayed. Tested heater reading 11ohms and is getting the 120VAC. Called techline. Advised to replace control. Installed new control. Tested unit and heat is coming on. Unit is working ad designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Millsboro, DE 19966

Taylor F.

Job Details: 04/06/2023

Replaced control and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model Wed49stbw1

Near Gainesville, VA 20155

Daniel J.

Job Details: 04/06/2023

dryer not starting cycle latch to door switch broken depressed remaining tab able to start cycle and confirmed unit heating set up for 4/11 am if possible customer would let to be moved forward if a opening is avaible ordering door switch 110 for labor due on return; ordering 1 WPW10569603 (door switch)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Enola, PA 17025

Fred G.

Job Details: 04/06/2023

"cx complaint unit is making a clicking noise when agitating. inspected unit and entered diag and found f2e1. cleared code and ran test 51 and found unit finished with out issue. lifted unit and found everything underneath looked good. I then placed towels in unit and got them wet and found when unit is going counter clockwise a clicking noise is happening inside gear case. i cant hear it during spin. i cant pin point where noise is coming from. in eyes everything looks good. I like to replace all moving parts to rule everything out. ordering gearcase, spin basket, clutch, staror, rotor, slider. advise cx basket ships to them. once basket is in. cx will call to set up a return visit.; ordering 1 W11393685 (gear case) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 W10811957 (spin basket)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Harrisburg, PA 17112

Cody H.

Job Details: 04/06/2023

"CX complains unit will start cycle but go straight to done instead of running cycle. unit shows f7e4 error in history. Found unit will not spin or agitate. Inspected under unit and found oil underneith unit. Unit will need a gearcase, and lower components that are covered in oil. Office to schedule return with cx when parts are approved and all parts arrive.; ordering 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10752187 (wash plate screw) and 1 W10902814 (wash plate) and 1 W11551646 (spanner)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HW4

Near Alexandria, VA 22315

Demonte S.

Job Details: 04/06/2023

Inspected the unit. Found that the cx is saying that the Inner Liner / Outer Liner of Door is cracking. Checked the Door. Inner / outer Liner is cracking. Unit will need new Door. ; ordering 1 Looklook (Look look) and 1 W11196122 (Whirlpool Microwave Door - White)

We serviced a

KITCHENAID OVEN

Model KEBS208SSS04

Near Columbia, MD 21044

Justin S.

Job Details: 04/06/2023

cx says the upper oven is not heating to over 320f. no error codes in memory. started a cycle and the broil element is heating good. cannot feel any heat from the upper bake element.pulled the unit and found the bake element is open. replaced the bake element with pre id and tested. the unit is now heating to 350f. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Alexandria, VA 22309

Demonte S.

Job Details: 04/06/2023

Arrived at the cx house. Knocked on the Door. No answer. Called the office. Office called the cx. Cx states that the unit is working and he called to cancel the appointment. ( Any questions please check Sd Pictures for proof I arrived at the job.)

We serviced a

WHIRLPOOL RANGE

Model KDRU783VSS03

Near Alexandria, VA 22301

Eric W.

Job Details: 04/06/2023

cx complaint of steam not working found f6e0 erro and f7e0 cleared error codes and turned unit power off and rest controls water on and now boiler is now filling with water heater up oven and now steam is working

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WHIRLPOOL WASHER

Model WTW5057LW0

Near New Market, MD 21774

Ricardo S.

Job Details: 04/06/2023

"Replaced parts, unit tested several times and works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Waynesboro, PA 17268

Andrew S.

Job Details: 04/06/2023

Cx complaint is that the ice amker is not dispensing ice. Upon arrival I found that the ice maker is currently dispensing ice. I removed the bin and found that the yoke is not stripped. I insoected the bin and found that it is functional and no signs of malfunctioning. Unit is dispensing ice as intended. I informed the cx that ice can build up in the fronmt of the bin and not allow it to dispense. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Bel Air, MD 21014

Dustin F.

Job Details: 04/06/2023

"replaced all parts, calibrated and tested unit. unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Enola, PA 17025

Fred G.

Job Details: 04/06/2023

"i was able to access unit and replace the IM, found ice maker filled. unit now checks good."

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near McLean, VA 22101

Christian C.

Job Details: 04/06/2023

Installed water pan and recirculation pump. Tested unit. Water recirculation and drained. Compressor kicked on and good frost pattern on evap plate. Cx paid for remainder of 79.77.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Palmyra, PA 17078

Cody H.

Job Details: 04/06/2023

"CX complains unit shows error and will not run cycle. Found unit to be showing a1, a6 on display. unit will not allow diagnostic testing. Unit appears to be showing f6e1 which is user interface no responce from ACU. unit will need user interface and control for return visit. Office to reach out to CX to schedule return visit when all parts arrive.; ordering 1 W11462458 (control) and 1 W11460908 (UI housing panel) and 1 W11460962 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Stonybrook, PA 17402

Sal R.

Job Details: 04/06/2023

"CX complaint is that ice is getting cought in the icebin gears and the chute causing the door to stay open , warm air to leak in and ice to drip and run down the front of the FC door. I explained in detail the opperation of the unit and how the icebin forces ice foward and out the seperator into a glass. I called WP tech line to document my finds for CX . WP TL agrees with my finds. Please see SR . There are no repairs to be made at this time . The unit is working as designed Per WP."

We serviced a

KITCHENAID REFRIGERATOR

Model KRBL102ESS00

Near Alexandria, VA 22308

Eric W.

Job Details: 04/06/2023

installed shelf

We serviced a

MAYTAG DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22308

Demonte S.

Job Details: 04/06/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't Washing Dishes / Not Draining Water. ( Cx has a Dishwasher that is about 5 Feet from the Sink on a Corner. The counter is in a L shape. Cx has 3 Drain Hoses hooked up to Drain the unit. This is a installation issue.) Ran Service Diagnostics on the unit. Error Codes are F7E1 = Single Motor Failure. Sump Motor is fully plugged in. F8E2 = Drain Pump Failure. Drain hose is too long for the Dishwasher. ( Advised the cx of this issue about the Drain Hose. System can't have multiple of Drain Hoses hooked up. System can only handle 12 ft of hose. ) Cx paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order the Sump Motor =

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Washington, DC 20016

Brian F.

Job Details: 04/06/2023

"Cx states unit not making ice, inspected and confirmed. Ran manual diagnostics, found shorted bin thermistor, inlet valve receiving voltage but not activating. All other components working properly. Unit needs new bin thermistor and inlet valve. Cx pif.; ordering 1 WPW10511923 (thermistor) and 1 WPW10217918 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM03

Near Washington, DC 20009

Samuel R.

Job Details: 04/06/2023

cx complaint unit ice maker is leaking.inspected unit and found filltube to not be seated right.placed filltube correctly unit is now good

We serviced a

MAYTAG WASHER

Model MVWB855DW0

Near Washington, DC 20016

Brian F.

Job Details: 04/06/2023

"Cx states water dripping from detergent dispenser, inspected and confirmed. Installed new detergent dispenser, tested, dripping has stopped. Unit is now working properly.; ordering 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near Reisterstown, MD 21136

Neil H.

Job Details: 04/06/2023

CX COMPLAINT UNIT MAKING NOISE IN WASH LOOKED UNDER UNIT LEAKING OIL NEW GEARCASE NEEDED $120 COLLECTED WILL CALL IF REPAIR NEEDED; ordering 1 W11393685 (Whirlpool Washer Transmission Gearcase) and 1 W10734521 (Whirlpool Washer Clutch) and 1 W10754448 (clutch)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Lancaster, PA 17602

Bernard M.

Job Details: 04/06/2023

"Replaced capacitor and harness, recalibrated and ran auto test, test completed without any further issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Alexandria, VA 22303

Eric W.

Job Details: 04/06/2023

got to building and found the machine that is giving problem is not the one we worked on it is the older one next to it and it is from 2017 gave cx out of warranty pricing and he is just going to buy new unit

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, VA 20148

Ezra M.

Job Details: 04/06/2023

"cust stating unit leaving stains on clothes, called techline, spoke w/ Derek per techline, ordering tub; ordering 1 W11460604 (tub) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502EPA02

Near Washington, DC 20016

Brian F.

Job Details: 04/06/2023

"Cx states cabinet lights not coming on, inspected and confirmed. Installed new led kit, p&l covered by W11606409. Unit is now working properly."

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 04/06/2023

CX Concern the unit making very loud noise during operation.. Found agitator assembly screw not securing agitator assembly to transmission shaft. resecured and recalibrated unit and tested in diag. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 04/06/2023

"CX Concern the unit made a pop sound at the end of cycle when heating.. found console dead and no power to control, terminal block shorted at the incoming power , needs terminal block and control in case it was affected ..; ordering 1 W11573809 (terminal block) and 1 W11410066 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Bowie, MD 20721

Andrew H.

Job Details: 04/05/2023

Customer complaint is that the unit is not cooling. Customer States you can hear a humming sound. I found unit plugged in and not cooling. I could hear the humming sound coming from the back of the unit. I found this sound is a start device trying to energize the compressor. And then clicking off. I found the compressor is pulling 10.9 ohms when trying to start the compressor. Compressor is extremely hot. Condenser fan is running. I did not find any signs of any leaks. I advise a customer that the unit will need the compressor replaced. I found that sealed system parts and labor are covered under entitlements. I explain this to the customer and that the service call for today is not covered. And that they will owe the $120 service call charge. Customer explained to me that the compressor should have been replaced over a year ago when the unit was still in warranty. Customer stated that he will be calling Whirlpool to dispute the service call charge. Customer did not pay for service call; ordering 1 WPW10466675 (Compressor) and 1 WPW10608485 (EVAP just in case)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hanover, PA 17331

Sal R.

Job Details: 04/05/2023

"CX complaint is that the inside of the drum is chipping off and getting in clothing. I was able to document with pic's. I am ordering 1 drum (W10899578). I informed CX that the part will direct ship to the home. Once the part arrives, CX will inspect part and call office to set a return date.; ordering 1 W10899578 (drum 4 @ tribs)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near East York, PA 17402

Sal R.

Job Details: 04/05/2023

"I was able to access and replace the dual valve and fou d the same results. I ohmed out the dual valve and the inlet. I found both valves to have a resistanse reading in between 230 and 250 ohms. I accessed the RC evap and found the resavoir to be frozen. I defrosted the res and fou d water to dispense. I am ordering 4 gaskets (W11573592) for the RC evap fan scroll and will return with 1 res (W11204869). once the parts are avalible , please have soemone from the office call to set a retun date.; ordering 1 W11204869 (Water Reservoir 2@tribs) and 4 W11573592 (fan scroll gasket.)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22301

Leon

Job Details: 04/05/2023

cx complaint was unit lights cut off confirmed issue seen that the light by the ice maker was cut off fully replaced the light all lights came right back on

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Germantown, MD 20876

Justin S.

Job Details: 04/05/2023

no screws were ordered with the unit. had to drill out the bolts to get the screws to replace the slider clutch stator gearcase and rotor. ran the diagnostic and the unit gets a f6e3(communication) f7e7(motor) f7e4(basket) and a f7e3(basket). tach sensor is not reading when i spin the basket by hand. the basket spins freely by hand. does not calibrate. called tech support and spoke with a andy. file number. says replace the main control and drain pump; ordering 1 W11419171 (control) and 1 W11396717 (pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Severna Park, MD 21146

Eric W.

Job Details: 04/05/2023

installed new freezer led

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Lancaster, PA 17603

Drew B.

Job Details: 04/05/2023

replaced compressor and filter pulled good vac and filled 4.8 oz and evap started frosting allow 24 hours.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Millersville, MD 21108

Eric W.

Job Details: 04/05/2023

cx complaint of unit not wahing inspected unit found the sump is not comming on gave cx quote; ordering 1 w11665769 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Hallam, PA 17406

Sal R.

Job Details: 04/05/2023

"CX complina is that the unit is loosing clloing ion the RC and FC. I found that the there is no frostpattern on ether evap and temps are in the high 30's in the fc and high 40's in the rc. Unit will need 1 sealed system repair. I am ordering 1 compressor , RC evap , drier filter , and suction tube. All parts and labor are covered under liminted warranty. Service charges are covered under the C/B form 3/22 . I spoke to MM and DB inregards to SS repair. I spoke to parts ordering have have set a retun date for Thursday 4/13. Return visit will need to be 3 call counted.; ordering 1 W10832994 (compressor 6 @ tribs) and 1 WPW10143759 (dryer filter 77 @ tribs) and 1 W11492867 (RC evap 12 @ tribs) and 1 WPW10626970 (suction tub 2 @ tribs) and 1 3callcount (3 call count)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 04/05/2023

"cx complaint unit not filling, checked unit found no error codes, hoses correct, advised cx to hold start button until counts down in order to start cycle, adviosed on cycle usage, unit working as designed. unit within 30 days."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ0

Near York, PA 17402

Sal R.

Job Details: 04/05/2023

"CX complaint was that unit scratech by the screw/mounting bracket. I was able to adjust the right foot and am orderign 1 console control (W11612307). Part is temp out of stock. Once the part is avalible, please have someone form the office call to set a retun date.; ordering 1 W11612307 (console control (TOS))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Alexandria, VA 22314

Leon

Job Details: 04/05/2023

cx complaint is unit in leaking water inside of RC confirmed complaint seen about a 1in gap in the bottom of the frame by kick plate called TECH LINE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Gettysburg, PA 17325

Andrew S.

Job Details: 04/05/2023

Per previous diag I was able to access and replace the valve and fill tube. I then ran a harvest cycle and found that the unit is now filling as intended. Job complete

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