We serviced a
WHIRLPOOL OVEN
Model WEE745H0LZ1
Near Red Lion, PA 17356
Marc M.
Job Details: 07/11/2022
cx complaint multiple keys on overlay non responsive. inspected unit but could not enter diagnostic entry as one of the failed/shorted keys is the 'cancel' button needed to access diagnostic procedure. unit will need multiple components to address all possible issues on return.; ordrng 1 W11564643 (active overlay) and 1 W11564644 (maxwell control) and 1 W11122852 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/11/2022
slow water when dispensed removed the filter house replaced same issuse ordering water valve; ordrng 1 W11567408 (water valve) and 1 W11567335 (inlet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Woodbine, MD 21797
Justin S.
Job Details: 07/11/2022
"cx showed me they have a lot of lights out in the unit. replaced the modules that no longer illuminate and now all the modules are illuminating. the unit is now good; ordrng 2 w10695459 (module)s, used 2 w10695459 (module) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23224
Chris B.
Job Details: 07/11/2022
replaced thermistat could not test unit due to not accecable to hook up
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bowie, MD 20715
Kevin P.
Job Details: 07/11/2022
"installed and tested heater element per service pointer, original element was in perfect working order no defects or leaks. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Springfield, VA 22153
Richard B.
Job Details: 07/11/2022
"CX complant. Noisy washer . Prior diagnosis found unit needs gearcase, Installed gearcase and ran a factory calibration cycle, Ran a regular cycle to conferm . Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Washington, DC 20008
Samuel R.
Job Details: 07/11/2022
replaced heater per service pointer.unit is working
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Middletown, DE 19709
Frederick R.
Job Details: 07/11/2022
CX complaint is oven dont work in convection. Inspected/tested and verified complaint. Both bake and broil work properly. Ran diagnostics and got an F1E1 error code. In test mode the van runs for three secs and shuts off then repeats a few times before it doesnt work at all. Ordering convection fan motor and control. Cannot reschedule at this time due to part availability. FR on return only; ordrng 1 W11043837 (fan-convct) and 1 W11088878 (control)
We serviced a
WHIRLPOOL WINE CELLAR
Model KUWO24LSBX01
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/11/2022
"verified cx complaint of unit not cooling. found unit at room temp. verified 119 vac to unit. condensor fan and compressor are running. compressor discharge line not getting hot. compressor is drawing .59 amps. called sealed system tech, advised that unit needs sealed system repairn and evap is not serviceable. called office and confirmed that evap is not serviceable and compressor is not available. informed cx and collected for service call."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 07/11/2022
Helped AT
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/11/2022
verified cx complaint of unit not heating. found failed tco. replaced tco. tested. unit is working as designed. old part is in bin for return.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lorton, VA 22079
Robert W.
Job Details: 07/11/2022
Cx Complaint is the unit isnt making ice. Inspected unti and found the IM has no error codes Cycled im and in failed to harvest pulled panel and tested power to IM and IM is getting 120V just not cycling. Ordering IM; ordrng 1 W11579560 (IM)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 07/11/2022
"replaced valve, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/11/2022
"cx complaint of unit not working,checkedu nit to finid no error codes at this time,checked unit to fidn that the harness on the drain pump not fully seated reseated harness tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20037
Shawn D.
Job Details: 07/11/2022
unit 402 arrived at building inspected unit has f24 ondisplay and non stop draining unit looks to be out of warrenty and tenant in room said building ownes the washer so went back downstairs she said maintance guy is in 704 to go talk to him went there ansd hes not there went back downstairs we called maintance and he said hes not sure where his superviser put the recipt. infomred him he has to pay or to call whirlpool for recpit or help.; ordrng 1 W11574592 (control) and 1 2techjob (2 tech job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB04
Near Virginia Beach, VA 23462
Carl A.
Job Details: 07/11/2022
"cx complaint food freezing in frig,took temp readings in ffc 37 and in ff 1,pulled evap cover to find that the cap tub and suction tub find ice ball forming, also no frost pattern in evap ordering parts needed for repairs; ordrng 1 W11562258 ( Assembly, Evaporator) and 2 W11504419 ( (8/7 Nr Al 00) (suction Line To Evaporator))s and 2 W11504449 (4/2 Nr Al 00 (capillary Tube To Evaporator))s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (5/4 Nr Ms 00 (high Side To Condenser))s and 2 W11504449 (4/2 Nr Al 00 (capillary Tube To Evaporator))s and 1 W11580057 ( COMPRESSOR) and 1 W11504415 (COUPLER) and 2 W11504431 ( 7/5 Nr Ms 00 (high Pressure Side T)s"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW2
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 07/11/2022
"cx complaint unit not completing cycles, checked unit, unit displaying f2e1 stuck key, calibrated and tested, no faults after test cycle, unit is just super loud. checked gearcase come to find oil leaking from bearing spraying along the inside of cabinet, quoted cx,, cx unsure for repair atm, advised ticket is open for 30 days, cx paid $120 service call."
We serviced a
JENN-AIR RANGE
Model JGRP536HL01
Near Arlington, VA 22203
David J.
Job Details: 07/11/2022
CX has to run errands and will not be home asked if we Could call her husband whos on the ticket and reschedule for another day.; O-emld tckt
We serviced a
MAYTAG WASHER
Model WTW7120HW0
Near Manassas, VA 20109
Daniel J.
Job Details: 07/11/2022
complaint on the fourth leak from washer checked for signs of water leaks at all hose connection none present ran normal let unit fill no leaks ran quick wash through entire cycle no leaks found drain hose holder zipped tied to water line but not drain hose zipped hose into holder
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Ashland, VA 23005
Thomas B.
Job Details: 07/11/2022
Duplicate ticket
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Annapolis, MD 21409
Mitchell H.
Job Details: 07/11/2022
cx complaint no cool. since last visit it has been cooling well. reclaimned r134 and pressurized system with nitrogen. sprayed soapy water all over all copper/aluminium pieces and no bubbles. let nitrogen sit for 20 mins and came out of the pressured system about 4 psi. unit does have a leak its very small. tried to call techline but they are closed today. will need shop job for this to call and document. filled unit back up so cx could use it till replaced; saved tckt
We serviced a
JENNAIR OVEN
Model JJW2730WS00
Near Arlington, VA 22207
Emmanuel R.
Job Details: 07/11/2022
Cs when shen she tries to preheat oven it throws f8e0 blower fan underspeed. I pulled unit out the wall and turned oven on. I found the upper oven cooling fan is barely moving compared to the lower cooling fan. Upper cooling fan is not working properly. Replaced upper cooling fan and tested again. Upper cooling fan is now working propery. Unit no longer throw f8e0 code and it preheats now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20166
Carl R.
Job Details: 07/11/2022
Humming Noise - Side by Side Refrigerator. Talked with cx and they had video of the sound. I heard the sound that the cx is talking about. I adjusted the feet. And the noise came back. Unit needs isolation pads.2tech 2tech 2tech; ordrng 7 W11553819 (Isolation pads)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ04
Near Richmond, VA 23220
Chris B.
Job Details: 07/11/2022
replaced tracks shroud and grill thawed ice block unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Grifton, NC 28530
Ronnie B.
Job Details: 07/11/2022
"cx complaint of unit not working. checked unit and found the fllowing codes f7-e4, f8- e1. Checked under unit found transmission leaking oil. Suspension weak, Valves not opening and clutch slipping and covered in oil. Washplate not wanting to separate from basket. Unit needs rebuild down low and control just in case; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11449841 (gearcase) and 1 W11419171 (control) and 1 W11165546 (valve) and 1 W10902814 (washplate) and 1 W11568984 (lower harness) and 1 W11400156 (suspension)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Henrico, VA 23231
Chris B.
Job Details: 07/11/2022
replaced ui and control set unit up to wifi tested unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 07/11/2022
Cc the unit ui not working / loose handle.. the units ui connection loose and causing no lights. reconnected and tested. tightened handle . job complete
We serviced a
AMANA REFRIGERATOR
Model ARB1917CW
Near Arlington, VA 22207
Emmanuel R.
Job Details: 07/11/2022
"Cs unit is not cooling in the FC , confirmed complaint, found the unit has a refrigerant leak at solder joint on the capalary tube on the evap. Found ice build up on the top right hand corner . Quoted customer but the evap part#12002051 is special order and the unit is 20yrs old. Denied repairs. collected for svc call $120"
We serviced a
JENN-AIR OVEN
Model JMW2327WS01
Near Annapolis, MD 21403
Mitchell H.
Job Details: 07/11/2022
cx complaint unit not working and just showing f8e0.. inspected unit and confirmed. fan not coming on in diag either. replaced fan with pre is part and tested. unit now good to go. job completed. cx paid in full
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Arlington, VA 22204
Emmanuel R.
Job Details: 07/11/2022
"Replaced gearcase,actuator ,splutch and belt, tested and calibrated unit. Unit is now working as designed."
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS02
Near Port Tobacco, MD 20677
Robert A.
Job Details: 07/11/2022
"Cx complaint that the unit's lower light is not turning off. I inspected the unit to confirm the complaint. I found multiple f6e0 f6e4 error codes stored. I tested component activations, the upper light works fine but the lower light is stuck on regardless of the setting. All other components are working fine at the moment. The unit will need new control boards and UI console. I'm ordering the parts for the return visit.; ordrng 1 W11428578 (UI console (stainless)) and 1 W11261165 (control) and 1 W11261164 (control w/o power)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond, VA 23221
Joseph D.
Job Details: 07/11/2022
"cx complaint that unit is intermittently leaking. confirmed complaint. no damage noted however, due to placement of wiring guide/tech manual in rear of unit, it was absorbing water and dripping on the floor. I removed the paper and unit is draining properly. no cracks noted on condensor pan."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HW6
Near Upperco, MD 21155
Brian R.
Job Details: 07/11/2022
cx complaint is with unit and making a zapping sound and thinks something is burning or something. tested unit first with wet towel for a few sec. towel came out cold still and sound and slight small is coming from mag. unit has proper power. ran unit a few more times and mag is dead and trans gets warm to the touch after. called safety to report unit and work thats needed. waited on hold 35 min and call was dissconected. documented job and will order parts to fix high side issues with running and heating. units in warrenty as well. will order parts needed and office to schedule.; ordrng 1 W10269232 (Thermostat) and 1 W10850446 (Capacitor) and 1 W11256462 (Voltage Diode) and 1 W10836753 (Transformer) and 1 W11493410 (Magnetron)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/11/2022
"replaced tub ring, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Reisterstown, MD 21136
Brian R.
Job Details: 07/11/2022
cx complaint is left pantry drawer was stuck and off track and wouldnt come out and front cover of drawer cracked. was able to fix drawer and front cover to left drawer needs replaced. cx has coverage through Lowes and adsvised he needs to call them to get us proper ticket and we can come back with part. cx calling and will call us back as well. ordered part so we know whats needed.; ordrng 1 WPW10688114 (Drawer Panel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Triangle, VA 22172
Robert W.
Job Details: 07/11/2022
"Cx Complaint is the unit is skipping and not finishing cycle. Inspected unit and found no error codes unit is running like normal, Called techline and techline said to use less detergent when running towels and run unit on bulky"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Washington, DC 20008
Dustin F.
Job Details: 07/11/2022
"Cx complaint: not cooling inspected unit, found evap completely frozen. cx short on time.so getting cx to manually defrost so we can access unit. rescheduling for 18th.; schdld next appmnt for 7/18 MON !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Rockville, MD 20853
Julian H.
Job Details: 07/11/2022
GOT HERE checked doors an new doors have a 2 1/4' water lines unit has 5/16' and 1/4' water lines need an adapter to be able to install new door to unit; ordrng 1 WPW10271540 (fitting 1/4 to 5/16)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/11/2022
Cx complaint of unit not completing cycle. Did confirm and found unit had loose wire on the connector for the door lock. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KDRS483VSS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/11/2022
sparking after right front burner is on tested and repalced switched module module proiblem still in right foront ordering module; ordrng 1 wpw10475147 (spark nmodule)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/11/2022
"cx complaint drawers hard to open, checked unit, come to find shelves not seated properly, reseated shelves to proper position, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 07/11/2022
"Cx complaint, not cooling-freezing properly, tested all circuits, verified vac voltages at the compressor. Found compressor locked not starting, ordering parts to complete the repair, advised customer compressor is on factory backorder, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11370574 (Compressor kit) and 1 W11109499 (Filter drier) and 1 2count (2 count)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Woodbine, MD 21797
Justin S.
Job Details: 07/11/2022
replaced the inner and outer door and tested. the unit is now starting every time i test it or the cx tests it. the unit is heating good. the unit is now good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HW08
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 07/11/2022
"CX complaint, intermittent cooking cycle, open closed door on the display. Tested all circuits found failure within interlock switches. Advised customer parts on order, dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11551761 (Lower interlock) and 1 W11551558 (Upper interlock)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, VA 23325
Branden R.
Job Details: 07/11/2022
"came out to replace parts on unit , disassembled and replaced harness and control along with float switch , testged unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 07/11/2022
"CX complaint, water leaked onto the floor during the clean cycle, we're in factory diagnostic test error codes found f1e1 and F1 e2 both related to the control. Found water leaking from the tub seal, drain pump noisy when cycling. Ordering parts to complete to repair, advise customer control is on factory backorder, cx is contacting whirlpool and reference to the unit.; ordrng 1 W11449841 (Gear case) and 1 W11396717 (Drain pump) and 1 W11510463 (Control) and 1 2count (2 count)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/11/2022
"came out to replace parts on unit , disassembled and replaced all parts needed , calibrated unit and tested unit is running as designed ."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Conway, SC 29526
Jason T.
Job Details: 07/11/2022
"CX complaint, ice maker is making too much ice, overfills the ice container. Tested all circuits, found intermittent contact within the ice maker on off switch. Replaced ice maker from truck stock, verified ice maker fill-harvest... working as designed.; ordrng 1 W10882923 (Icemaker), used 1 W10882923 (Icemaker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21217
Keith H.
Job Details: 07/11/2022
cx complaint is unit not cold inspected unit and found fans and compressor running but little to no frost on evap. took amp reading at compressor and got a reading .3amps. will need ss repair by sstech 2 count job parts and labor covered under entitlements; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10836706 (evaporator)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Conway, SC 29526
Jason T.
Job Details: 07/11/2022
"CX complaint, water will not fill during heavy duty cycle, error code found : F8-E1 tested all circuits and wiring, found loose harness connection backed out at the main control. Repaired loose connection and verified vac voltages, ran factory diagnostic test to calibrate and verify unit operation, working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newport News, VA 23605
Justin W.
Job Details: 07/11/2022
arrived to find cx needs exterminator.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/11/2022
"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found the UI not showing any response at all. I checked the control board and the green LED is flashing and it is getting 123v. I checked the white UI wire and is secure in correct position, but still nothing from the UI display. I removed the UI connector then reinserted it, there was a dim light at the start button but none of the other buttons respond. The unit will need a new console control to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11460962 (UI housing control)"
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Annapolis, MD 21403
Mitchell H.
Job Details: 07/11/2022
cx complaint unit is not heating anymore. inspected unit and confirmed. no heat at all. pulled front cover off. checked parts. TCO checked OL.. ordering cut off kit. cx paid in full and rescheduled accordingly.; ordrng 1 279973 (thermal cut off)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Newport News, VA 23606
Justin W.
Job Details: 07/11/2022
replaced lid tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Suffolk, VA 23435
Anthony D.
Job Details: 07/11/2022
cx complaint unit making grinding noise during spin checked unit rean quick was cycle did not hear any noise until the final spin pulled washplate found change underneath washplate causeing noise in spin removed washplate and change reinstalled washplate calibrated tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 07/11/2022
"cx complaint no cool, upon arrival checked temps. fc at 9 degrees, rc at 40 degrees. amp draw reading .7 amps. fan is working, evap thermistor is in range. come to find brown wire to heater not seated to harness, seated brown wire to harness and secure with heat shrink, verified unit started to form frost pattern, advised cx to keep eye on temps"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEYM00
Near Newport News, VA 23605
Justin W.
Job Details: 07/11/2022
cx complaint right door not staying on properly. checked unit to find door bad not allowing hinge to stay seated properly. also found hinge bowed. ordering door to be shipped directly to cx. advised cx to inspect door upon delivery and to call to schedule install. cx agreed.; ordrng 1 LW10413519 (stainless right door) and 1 Wpw10397055 (bracket) and 1 WPW10470155 (closing cam) and 1 WP681249 (screw)
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 07/11/2022
"replaced control, tested, unit working as designed. secured control in bin."
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FSO
Near Washington, DC 20007
Shawn D.
Job Details: 07/11/2022
cx complaint unit shows error sometimes it willl work sometimes it wont but resetting breaker seems to help cx said. inspected unit then checked for errors and had f8e0 error stored. took unit apart checked fan and the cooling fan blade is sticky when rotating. gave cx quote for cooling fan and they agrred. replaced fan then tesred bake at 350 and unit reached temps new fan sounds good. collected payment unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS8
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 07/11/2022
"replaced dispenser, tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Dumfries, VA 22026
Robert W.
Job Details: 07/11/2022
ARR at CX and rang bell no answer called office and office contacted CX and CX stated they are in GA no longer in VA.
We serviced a
WHIRLPOOL FREEZER
Model GZ25FSRXYY2
Near Accokeek, MD 20607
Robert A.
Job Details: 07/11/2022
"Cx complaint that the unit is not ejecting the ice, it gets stuck and only dispenses crushed ice. I inspected the unit to confirm the complaint. I found the Icemaker off at the UI and IM arm in the off position. I turned it off and ran a harvest cycle, the unit worked fine. With there being no ice in the unit I was unable to replicate the dispensing performance. I recommend the cx getting a new ice bin based on the initial complaint. I'm ordering the part but the cx wants to ordering the part themselve because installation is so simple. I collected the service call by cash.; ordrng 1 W11185686 (ice container 189.11)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS1
Near Ashburn, VA 20148
Ezra M.
Job Details: 07/11/2022
"not cleaning properly. checked errors, f7e1 error stored. unit filled during diag cycle, diverter motor running for almost 2 mins before wash motor started, ran for a short time and stopped. ordering pump and motor assy and control; ordrng 1 WPW10605057 (pump and motor assy) and 1 W10854215 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Vienna, VA 22180
Christian C.
Job Details: 07/11/2022
Installed ice door. Cx confirmed it is the correct color they like. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22201
Jason A.
Job Details: 07/09/2022
CX complaint FRIGE warm temps. Found compressor is running but very hot to touch. No frost pattern. Unplugged unit. 2CountSealSyst+LOKRING > JJ; ordrng 1 2CountSealSyst (2CountSealSyst) and 1 LOKRING (LOKRING) and 1 W11370574 (Compressor kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAH0
Near Rosedale, MD 21237
Drew B.
Job Details: 07/09/2022
"cx complaoint that unit is flasjing and beeping not running when arrived found the code for the door being open too long and which could be not fully pressed in for latch to activate and work, closed door ran test and no further codes and no functional issues and checks good fills drains washes and heats."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Harbeson, DE 19951
Frederick R.
Job Details: 07/09/2022
CX complaint is stopetop light wont shut off. Replaced infinite switch per prior diagnosis. After repair was made the light went off. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Silver Spring, MD 20901
Israel R.
Job Details: 07/09/2022
Got to the home and he told me that he tryed to cancell on the call but he could not because he had an emergency. I moved on.
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AB03
Near Silver Spring, MD 20901
Israel R.
Job Details: 07/09/2022
Customer complaint unit is burning the wires socket for the burnere. I found the unit is working but the wires are burning. This is a safety call and safety needs to be called because even though the unit is under warranty. Safety needs to be called. The unit is going to need new burner harness and safety needs to be called before we intalled any parts. Also if in the futur we get a safety call it needs to be schedule for weekdays since Safety is not open on weekends.; schdld next appmnt for 7/14 THU !
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Ocean Pines, MD 21811
Frederick R.
Job Details: 07/09/2022
CX complaint is IM not making ice. INspected/tested and verified com plaint. Found recirculation pump to be defective. CX wants to think about repair. Saved Quote. Collected $120 SC fee by CC from CX. PArt is W11542867 is they call back. Job is complete
We serviced a
WHIRLPOOL STACKABLE
Model WET3300XQ0
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/09/2022
CX complaint is WM leaking on floor. Inspected unit and verified complaint. The only thing I saw that showed signs of leaking was by the valve. Checked valve itself and it was not leaking. Saw that wter dispenser was canted so I set that in place. Ran unit for 30mins and it was not leaking. Collected $120 SC for appt. CX paid in full by check
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Baltimore, MD 21205
Drew B.
Job Details: 07/09/2022
cx had cacncelled at door son had fixed their handle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Baltimore, MD 21230
Drew B.
Job Details: 07/09/2022
cx complaint that unit is not cooling when arrived unit was plugged in and running but no cooling at all about 70 degrees in the unit. checked frost pattern found bare evap.. moved fridge out heard clicking. replaced start device and unit then turned on but made buzzing sound and then clicked again after new start device will need sealed system repair usually just compressor anddirer but bring evap just incase.; ordrng 1 W11109499 (drier filter 51@trb) and 1 W11580057 (compressor) and 1 sstech (ss tech) and 1 3callcount (call count) and 1 W11546605 (evap) and 1 W11504449 (lockring cap tube evap) and 1 W11506619 (coupler)
We serviced a
MAYTAG RANGE
Model MGS8800FZ1
Near Selbyville, DE 19975
Frederick R.
Job Details: 07/09/2022
CX complaint is wrong burner head sent. Reordering burner heads for CX.. Please call and schedule with CX; ordrng 2 W11435630 (burner head)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Bethesda, MD 20817
Israel R.
Job Details: 07/09/2022
"Customer complaint unit is not cooling. I found the unit is not cooling and is on. I tested the unit and found the compressor is warm but is not cooling. No frost pattern. The unit needs seal system. I quoted 350 for dryer an d one other itme install like the compressor or the evap. If all parts or more parts are to be intalled more labor may be charged. Customer is aware. Owes 350. Ordering compressor, evap and dryer. Parts in stock. Call customer on monday to schedule/.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11256565 (evaporator) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL OVEN
Model KEBS209BSS00
Near Bethesda, MD 20817
Israel R.
Job Details: 07/09/2022
"Customer complaint unit is not heating correctlt. I tested the unit and found the unit is working fine is heating. The only thing i notice was that on broild, convection broil and covec roast the unit does not preheat. It just goes displays the set temp not the actual temp like it deos on Bake and convect bake. IT couls just be stuck on preheat. I adviced the customer to cancel the cycle she is doing and select the cycle she wants after cancelling the original cycle. Unit is good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPSO
Near Cabin John, MD 20818
Israel R.
Job Details: 07/09/2022
"F9E1 Not draining, F7E1 Single speed wash motor failure, FAE2 Vent wax motor. Customer complaint unit is not drainning. I found error for not drainning. I ran test and the test would not start it would just drain for ever. Ran a normal cycle and still did not started just ran drain forever. I ran test again and this time it went through and the unit started filling and completed the cycle. Ordering control, Wash pump , Vent Assembnly. Pump speciual order part. Call when is available.; ordrng 1 W11414073 (Vent) and 1 W11416362 (Pump)"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Baltimore, MD 21215
Drew B.
Job Details: 07/09/2022
cx complaint that unit is intermittingly lighting on the left rear burner.. i found when testing they had the unit shut off per the fire department but when arrived found the unit to have proper functioning at the bake igntr and operation pre heated to 350 and also ran all the cooktop igntrs for operations found all to light and gas flame good no smells of gas leak etc. but did find the igntr on the left rear to be slightly intermitting. will click several times then flame catches which is why they were alarmed being the gas smell and the clicking unit will need the left rear igntr and cap for improper spark connection. call to rechd; ordrng 1 WP98017461 (cap-burner) and 1 WPW10209656 (igntr-surf) and 1 WPW10209657 (igntr-surf)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749AWW2
Near Potomac, MD 20854
Israel R.
Job Details: 07/09/2022
Customer complaint control pabnel is not working the start button or canel is not working. I tested the unit and the unit still working. The unit had a bad control panel. Ordering new control part and labor. collected. Owes 110. No in stock. Call customer when part is available.; ordrng 1 W10811149 (panel-cntl 59.68)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Baltimore, MD 21207
Drew B.
Job Details: 07/09/2022
cx compoaint that unit is not cooling in the rc section when arrived foudn frozen items in fc section ports iced up in the rc section removed evap cover found froen over evap thawed and repalced thermistor cleared ports to rc section unit now checks good give 24 hours to cool
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Milford Mill, MD 21244
Drew B.
Job Details: 07/09/2022
cx complaint that unit is not making crushed ice from the cubed.. when arrived found ice production and cubed worked the solinoid wasnt changin over. i was able to remove and checck connection wasnt fully seated on causing improper intermitingly operation once secure and tested unit made cubed and crushed mutple times of testing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2570AEM4
Near Arlington, VA 22207
Jason A.
Job Details: 07/09/2022
CX complaint FRIGE no ice. Found harvest not working with jumper at T to H. Good fill L & V jumpered. Update MS. CX paid in full > JJ; ordrng 1 W10882923 (icemaker)
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Arlington, VA 22205
Jason A.
Job Details: 07/09/2022
CX complaint FRIGE no cool. Found BOTH RC & FC room temps. Fans & lights are working. Compressor silent. Unplug unit & measured Watts test 5 100% & read pressures. Ran test 56 E5 tet 57 icemaker failed to complete harvest. Test 45 fill is good. 3CountSealSyst > JJ; ordrng 1 W11492867 (RC evap) and 1 W10832994 (compressor kit incl UV drier) and 1 W10913906 (coupler) and 1 W10830278 (cntrl-elec PWR COTRL BRD) and 1 W10843055 (Main ctrl) and 1 W11457241 (Evap pan) and 1 W11579560 (icemaker) and 1 3CountSealSyst (3CountSealSyst)
We serviced a
MAYTAG DRYER
Model MED5500FW1
Near Arlington, VA 22207
Jason A.
Job Details: 07/09/2022
CX complaint DRYER squealing. Found idler pulley locked up. Replaced part & cleaned lint. Test DRYER with heavy load of towels & unit is quiet after 10 minutes > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS01
Near McLean, VA 22101
Jason A.
Job Details: 07/09/2022
CX complaint FRIDGE no cool. Checked condenser. Replaced RC evap as there are signs of leak - mastic is crumbling & copper lines corroded. Replaced compressor & install dryer & coupler. Check for leaks & ran vac. Filled with 4.50 OZ R134. Good running & equalize pressures. Good frost pattern > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Gaithersburg, MD 20878
Israel R.
Job Details: 07/09/2022
Customer complaint unit is not preheating fast. Takes a long time. He stated thatt it takes 10 min to preheat but the temps is not right is not cooking correctly. I preheated and the unit was done preheating but temp was lower it was like 300 but it gave me a F9E0 mnis wire error. I tested element and broiler and element is reading 20 ohms and broiler is 14.5. getting 240. I found relays a little crooked on the board. Repalce board and tested. Unit is heating better and is staying closer to temp set. And is heating with in 15 min so is good. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Gaithersburg, MD 20878
Israel R.
Job Details: 07/09/2022
Customer complaint unit is not making ice. I tested the ice maker and the unit is harvesting. I tested filling and is fillling. Tested thermistor and is open. I check harness and the harness is starting to break. The unit needs new door. Quoted for new door collected 120.; ordrng 1 LW11037733 (dor-fip 707.23)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Rockville, MD 20853
Israel R.
Job Details: 07/09/2022
"Customer complaint unit control and light in the refrigerator is not working. I tested the switch and is bad. I repalce the switch and unit is turning on. She thought the unit was not working and put ice in the freezer but the unit is cooling. The ice is not melting. Replace light and unit is back to normal operations.; ordrng 1 W11384469 (Door switch), used 1 W11384469 (Switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Owings Mills, MD 21117
Drew B.
Job Details: 07/09/2022
cx complaint that unit is not making ice and when looking over unit i found the unit to have good temps and doro seals etc. i found the unit to have the water partially off the valve turns on and no water came through and i was able to turn on and jumped icemaker. and now unit appears to be good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ocean View, DE 19970
Frederick R.
Job Details: 07/09/2022
CX complaint is WM not draining. Inspected/tested unit and verified complaint. Pulled unit up and found broken harness to pump. Temporarily fixed to get unit up and running with butt connectors that plug into pump. Ordering lower harness. Cannot reschedule due to part availability.; ordrng 1 W11335100 (lower harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Frederick R.
Job Details: 07/09/2022
CX complaint is DW leaking. Inspected and tested unit and verified complaint. Found inlet jet nut completely loosened which is where prior tech(AT) noted that CX was yanking hard on that part during his diagnosis where he found no leak. Tightened nut down fully and the DW stopped leaking. Unit is working as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 07/09/2022
"CX complaint is unit a no cool but only happens from time to time. Neither tech has witnessed unit not running but because CX lives out of town they wanted parts put on that could possibly be the problem. From what CX said the unit hasnt died in several weeks. Pulled unit out and immediately smaelled a burning smell when I pulled the panel off the control area. Replacec power board, main control and LED board per CX request. After repair unit is working properly. Also found the the CX has fridge on a 15a arc fault breaker in an area that is nknown for power outages. After paying for labor the CX is owed credit of $167.19 . Returning pantry harness and deli UI that was already paid for"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Rockville, MD 20853
Israel R.
Job Details: 07/09/2022
Customer complaint unit is draining slow and f9e1 error is saved. I found the unti is not drainning gast. I remvoed the drain pump and tested. Unit had a suck a nail. Clear debry test it. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Milton, DE 19968
Frederick R.
Job Details: 07/09/2022
"CX complaint is WM making loud noises. Inspected/tested unit and could not verify complaint. Pulled no error codes and rain a test cycle, drain and spin and individual spin, agitate and drain. I did find the drain hose installed about 16in down inside standpipe. so I corrected that. Checked underneath unit for any oil or damaged parts and found none. In conversation with the CX she told me she does mix laundry with talls and sheets etc. Verified POP as 4/1/22. After tsting and inspection i find the unit is working properly and as designed. Job is complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Fairfax, VA 22032
Richard B.
Job Details: 07/08/2022
"CX complant. Dishes not getting clean. Prior diagnosis found sump and control were needed. Installed both and tested unit. Good wash pressure , drains good good heat , No leaks, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Nokesville, VA 20181
Robert W.
Job Details: 07/08/2022
CX Complaint is the unit is giving error F5E3 door lock fault. Inspected unit and found door lock has failed replaced and tested unti is now working properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mechanicsville, MD 20659
Shane B.
Job Details: 07/08/2022
"arrived and installed control board. restored power and found when the knob is turned all LEDs turn on and sensing begins flashing, unit would not run any functions. outlet is wired proeprly and control is getting 120vac. board is defective. put old board back in and it powered on properly. ran service cycle. unit shut off when it should have agitated. unit then powered back on and unlocked lid. ran cycle again. same thing happened. voltage at the board did not drop when power was lost. capacitor test fine. nothing visable damaged. called techline they advised replacing the board and harness. SR#7734064345. cx wants unit replaced, not fixed. gave him SR#. ordering parts. schedule when available.; ordrng 1 W11170317 (control board) and 1 W11448788 (harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Woodbridge, VA 22193
Robert W.
Job Details: 07/08/2022
CX complaint is the cooktop is stained and the oven door is getting hot. Inspected unit and found the cooktop isnt damaged advise CX that the cooktop will stain if there is a spill over and advise CX the cooktop needs to be cleaned after use to help provent issues like this. Also found door gasket not sealing properluy which is causing door to get a little hot. Ordering Door gasket; ordrng 1 WPW10129032 (Door gasket)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/08/2022
2ndtech needed unit stacked called office to set return appt. to replace control; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Montclair, VA 22025
Robert W.
Job Details: 07/08/2022
Replaced dispenser and valve tested unit unit is working properly.