Service History 659 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Newark, DE 19702

Frederick R.

Job Details: 03/01/2023

Replaced heater element per special project s17304. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Hyattsville, MD 20785

Shane B.

Job Details: 03/01/2023

"cx complaint is another bulb inside the unit blowing. bulb has been replaced 3 times already, the socket and wiring harness have also been replaced. i found bulb broken with the metal part remaining in the socket. i called techline to documet as this is a repeat issue. they had me verify the outlet is wired properly, had me verify door is not being slammed/kids arent running around causing vibration issues. outlet is fine, cx is not abusing unit. techline said there is nothing else to try besides replacing the bulb again. replaced bulb with preIDed part. light is now working. gave cx SR#. they are not happy with the unit and dont believe this bulb is going to last any longer than the other 3."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/01/2023

"cx complaint unit not spinning, checked unit found f7e4 engagement fault, metal on slider seperated from plastic, replaced slider, calibrated, tested, unit working as designed.W10734521 slider 19.94; ordrng 1 W10734521 (slider lr/vs), used 1 W10734521 (slider lr/vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Arlington, VA 22203

David J.

Job Details: 03/01/2023

Cx complaint 1st time tried to use and wont power on. Arrived today and inspected. Found breaker is on but is connected to wall outlets as well. The wall outlets are GFI. Found one outlet to have no power. Inspected power supply under unit and the wiring is all over the place and not properly done. Tested voltage going into unit and had .622vac. Spoke with landlord and she will have an electrician come and and make sure everything is properly done and will retain the paperwork explaining what was done. Cx will call if unit still does not power on after electrician is finished.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Middletown, PA 17057

Fred G.

Job Details: 03/01/2023

"cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f4e3. cleared code and ran auto test and found wash motor was only humming. removed front door panel and found 8.5ohms from wash motor, I found 122.8vac to wash motor. unit needs sump to correct issue qouted cx for repair and cx declined. charged cx only for service call $120"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Conway, SC 29527

Paul F.

Job Details: 03/01/2023

Found unit shuts down during spin or agitate. The control just goes blank and then the unit restarts. When I checked the power going into the unit when it was running there was a loud pop and there was a short at the wall socket. It melted my tester leads. Not sure if its a power issue with the a weak breaker or a short in the control. NTO control and power cord.; ordrng 1 W11603810 (control) and 1 W10877409 (power cord)

We serviced a

KITCHENAID OVEN

Model KEBS107SSS04

Near Alexandria, VA 22305

Lloyd B.

Job Details: 03/01/2023

Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heated to 350 degrees. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/01/2023

"Customer complaint is that the unit is leaking. Inspection of the unit found dry water runs from the inlet assembly on the side. Nut securing the assembly from the inside was loose. Nut tightened down and ran test cycle. Unit is working properly, no leaks."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Washington, DC 20012

Dustin F.

Job Details: 03/01/2023

"CX complaint: heard vibrating noise and unit stops sometimesInspected unit, checked suspension. suspension good.pulled these codes, cleared them, then ran calibration and test cycleF3E3 - Inlet Water Valve thermistor issueF0E9 - OB Pause ( confirmed good suspension)F0E5 - Off balance loadAfter calibration and test cycles only F3E3 code remained. Unit needs new inlet water valve, but during both cycles i heard grinding during aggitate. pulled washplate and found change under washplate. removed changed and ran test again. noise gone. Ordering new inlet water valve for return visit.; ordrng 1 W11595805 (inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Lexington Park, MD 20653

Robert A.

Job Details: 03/01/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW0

Near Round Hill, VA 20141

Ezra M.

Job Details: 03/01/2023

"marks on cloths due to frozen roller. adviced cx to replace drum, rollers and roller stafts. cx declined repair. looking at getting new drier."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lorton, VA 22079

Lloyd B.

Job Details: 03/01/2023

"Cx complained the unit did not fill. Inspected the unit and found that it does fill, just does not lock. It drains as well. Unit needs new lid lock and control; ordrng 1 W11307244 (lid lock) and 1 W11399433 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Woodbridge, VA 22192

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Dishwasher will not start a Cycle. Hit the Drain / Cancel key. Drain Pump will not Activate. Cleared all water from the Tub / Filter Section. Checked the Drain Pump section. Found that the Cx has a mouse that has chewed on all the Wires. No voltage is coming to Drain Pump. Unit will need the Control Board = W11087226 & Harness Wire = W11242945. If the cx calls back order these parts. Don't go without parts.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Purcellville, VA 20132

Ezra M.

Job Details: 03/01/2023

"Replaced control, valve assy, tested, working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 03/01/2023

spoke with cx on the phone. she said she would not be home until 2pm. she explained that the bellows is needed (she said rubber boot around the door is torn and leaking water). i was not sent with the preIDed part. spoke with the office and they rescheduled visit for 3/3 and verified the bellows has been delivered to the shop. office contacted cx to reshedule.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFB00

Near Annandale, VA 22003

Demonte S.

Job Details: 03/01/2023

When cutting into the system. Unit had Freon in the system. Installed Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Pressures are 119 Psi & 1 Bar on the low side. Waited 30 mins. No change in the Pressures. Unit is working as Designed. If the cx calls back order the Evaporator = W10836706; used 2 Wpw10143759 ( Drier ( van stock)) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, VA 22556

Tanner B.

Job Details: 03/01/2023

"Nut for drive pulley came loose , tightened nut to shaft really good . tested unit. unit sounds good and completing diag cycle. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Fort Washington, MD 20744

Shane B.

Job Details: 03/01/2023

"cx complaint is the unit not running cycles. checked for codes and found F5E1 lid switch fault, F0E3 overload, F7E9 locked rotor, F2E1 stuck key. cleared codes. i tried locking the lid but display went blank, lid latch did not click at all. lid is starting to break at the left hinge. hinge looks fine but trim along back of lid is seperating and glass is pulling up away from the plastic underside of the lid when its being opened/closed. i found nothing out of place with drive motor. basket spins freely. ordering lid latch and control board for return visit. marking lid for use on return beings i wasent sent with it. schedule when approved.; ordrng 1 W10810403 (lid lock assy) and 1 W11182868 (control board)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Port Tobacco, MD 20677

Robert A.

Job Details: 03/01/2023

"Cx complaint that the unit is shaking violently. I inspected the unit to confirm the complaint. I found no error codes and ran a test cycle. All components passed with no issues. The unit does aggressively shake during the spin cycle, but it is within normal range. I explained that the unit is pretty light and spins at a high speed so vibration is normal during the spin cycle with clothes in them. I told him no parts replacement will aleviate the shaking. The unit is level and the suspension is good. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Culpeper, VA 22701

Danny R.

Job Details: 03/01/2023

found pipe touching condesor fan adjusted this and now no noise checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near McLean, VA 22102

Leon

Job Details: 03/01/2023

cx complaint was unit wouldnt cool confirmed complaint unit was turned off when i got into home compressor kept cutting off and on ran a amp draw when the compressor was on i got 3.1 amps called EW he told me what to order; ordrng 1 W11574734 (compressor) and 2 W11504445 (coupler)s and 2 W11504447 (coupler)s and 2 W11504431 (coupler)s and 2 W11504415 (coupler)s and 1 W11506635 (Valve Coupler) and 1 W11109499 (drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Bel Air, MD 21014

Eric W.

Job Details: 03/01/2023

installled new compressor dryer fillled unit no leaks found

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS00

Near Keswick, VA 22947

Eric F.

Job Details: 03/01/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Laurel, MD 20724

Israel R.

Job Details: 03/01/2023

Customer complaint unit has dented door and was found on inspection date for the house but the unit is pass 30 days i quoted for both door they are calling the builder and whirlpool to get the doors covered. Quoted 1067.69; ordrng 1 LW11258441 (Door freezer 378.54) and 1 LW11258450 (dor-fip 397.58)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Charles Town, WV 25414

Ken M.

Job Details: 03/01/2023

"Customer complaint is that bake does not work. Inspection of the burner assembly found that the burner was not seated over the orifice, was resting off to the side. Burner reseated and unit tested. Unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ0

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 03/01/2023

replaced motor and timer. tested unit. unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Lorton, VA 22079

Lloyd B.

Job Details: 03/01/2023

"CX complained the unit did not wash or dry. Inspected the unit and found the element was warped and the motor did not pump water initally. The motor would hum, not have any pressure and then begin to work, stop with no pressure and repeat. Explained all to safety and they told me to provide the cx with the quote and have them call WP with any questions. Job complete; ordrng 1 W11085683 (sump 248.98) and 1 W10703867 (element)"

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near Washington, DC 20010

Samuel R.

Job Details: 03/01/2023

cx advised they have extended warranty.advised them to call company send us correct info

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Smithfield, VA 23430

Justin W.

Job Details: 03/01/2023

cx complaint front 2 burners not working correctly. checked unit to find burners working according to ul858. called techline spoke to Bruce sr

We serviced a

WHIRLPOOL FREEZER

Model GI6FDRXXY07

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/01/2023

"cx complaint ice in base of freezer and not making ice, found evap drain frozen over, steamed clear drain and installed updated draiin tube kit, found ice maker stuck mid harvest, ordering icemkaer kit, collected, $363.62 amex cx paid in full...... drain tube covered for parts s-38253; ordrng 1 W10619951 (drain tube RL VS) and 1 W10882923 (icemaker), used 1 W10619951 (drain kit RL VS) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/01/2023

"CX complaint F7E2 on display, no wash.Ran diag. confirmed F7E2, the wash motor didn't run. Replaced sump/motor assy using pre id part. Cleared error and ran a test cycle. The unit worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Westminster, MD 21158

Bernard M.

Job Details: 03/01/2023

"Cx complaint they have to press start several times for unit to start cycle. Also cx complaint when on auto sensing, the unit won't stop filling. Entered diag and found no error codes. Refered to SP#11648603 and replaced control. Found the pressure hose wasn't fully connected to control. Secured all connections, recalibrated and ran auto test, unit completed test without any further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/01/2023

"installed enw doors, relevled , unnit needs shim in right rear, used tile for now was able to get doors even, cx had new complaint ice melting, found ciedoor had large gap letting air in, ordering ice door ..........RL only; ordrng 1 W11268536 (door-ice) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Dover, DE 19901

Taylor F.

Job Details: 03/01/2023

Replaced spray arm from previous diagnosis. Tested unit and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Chesapeake, VA 23320

Zachery R.

Job Details: 03/01/2023

"cx complaint unit rocking and vent not staying attached. reattached and secured vent. come to find rear right foot not leveled. leveled unit, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Washington, DC 20016

Dustin F.

Job Details: 03/01/2023

"CX complaint: randomly the lights will go out and the unit will die completely, then shell call for service, they will do something behind it then it will do it again. we are the 5th company dispatched from AIGInspected unit, Found issues,rc thermistor 8.2kFC thermistor 20.39kRC evap 12.2kFC evap 15.3k5 degrees in FC area37 degrees in RC areaContacted MR, We suspect theres an intermitant issue with the LED driver Board, ORdering parts to complete repair.; ordrng 1 W10804160 (LED Driver Board) and 1 W11429989 (3 way valve solenoid) and 1 W11109595 (FC Evaporator Fan Motor) and 1 Look (Look)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bridgeville, DE 19933

Michael E.

Job Details: 03/01/2023

CX complaint: clothes still wet after cycle. Tested and verified complaint. No error codes. Unit went through diagnostic without problem. Tested high spin and it does appear to be getting up to speed. I recalibrated unit. Unit is working properly. job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 03/01/2023

"cx complaint no power after starting the cycle, the lid locks and the washer stops checked unit and found lid lock has proper vac but not properly locking allowing unit to cycle , replaced lidlock with pre id and tested unit is running as designed ."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Alexandria, VA 22304

David J.

Job Details: 03/01/2023

F7E2 variable speed wash error F10e2 vent wax motor F5e1 door switch Cx complaint heard grinding and nothing is happening. Arrived and inspected unit. Found 3 error codes above. Cleared codes and tested unit drained but sounded like the pump was not propelling properly. Water filled but never started. Trying to make unit go into diagnostic was not working properly. Need to replace control sump and vent wax motor. Cx is having construction workers remove unit to work on next visit. ; ordrng 1 W11414073 (Vent wax motor) and 1 W11572094 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Silver Spring, MD 20901

Israel R.

Job Details: 03/01/2023

Installed new door and tested. Unit is back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/01/2023

"replaced pump and motor, unable to fully test w.o water supply"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Germantown, MD 20874

Julian H.

Job Details: 03/01/2023

CX complaint about unit not draining confirmed water inside pooling ran cancel/drain & water is going out to sink found a little hole also found water zipping inside from check valve no sealing well will need to replace drain hose; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (drain hose)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Fairfax, VA 22032

Demonte S.

Job Details: 03/01/2023

Installed the Control Board & Main Lower Harness. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Dover, DE 19904

Frederick R.

Job Details: 03/01/2023

CX complaint is door swings ooen. Inspected and found unit never leveled by Lowes installers. Leveled unit for CX and now door opens and closes properly. Job is complete

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/01/2023

"cx complaint low ice production, checked unit, temps upon arrival 3 fc, 37 ff, icemaker cycled and filled upon arrival, while checking connections on optics, found fc liner peeling back above optics on top left corner, called techline spoke with steve, sent pucs of liner, advised unit produces about 96 cubes a day, harvests about once every 2 hours, advised to have cx dump ice and not use for 24 hours and count cubes, please shop job tomorrow so i can call cx and collect info. sr7735714452; ordrng 1 look (look)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Waldorf, MD 20603

Robert A.

Job Details: 03/01/2023

I installed the control and tested the unit. The draining was still poor. I removed the drain pump and found a bra pad in the drain pump. I removed the garment and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/01/2023

"cx complaint unit going off balance no matter how she loads or adjust load. checked unit, coem to find weak suspension also oil leaking from bearing onto motor, quoted cx, cx unsure for repair atm, cx paid $90 service call, advised cx ticket is open for 30 days."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Brambleton, VA 20148

Daniel J.

Job Details: 03/01/2023

dishwasher complaint odor at end of cycle when drying ran diag completed no errors store heating element discolored ran diag agin with kick panel off no smell coming from under unit completed cycle customer also haad a complaint this unit louder than old unit with the water hitting the door informed customer the sounds are normal in my opinion not sure of the older pressure being pushed through the older unit and no way to adjust the pressure on spray heads; ordrng 1 W11537778 (heater)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Washington, DC 20017

Samuel R.

Job Details: 03/01/2023

replaced control abd calib rated unit.unit went through all steps pf service cycle unit is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV03

Near Gambrills, MD 21054

Israel R.

Job Details: 03/01/2023

Customer complaint lights are dimmed in the Rc and are not coming back on like they used to. I found a bad module collected in full replace part and tested. Unit is back to normal operations.

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 03/01/2023

customer sent both fridge and freezer door panels large bulit in door panels heavy spoke with office deemed needs two techs to avoid damage to product self or home; saved tckt

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IM

Near McLean, VA 22102

Leon

Job Details: 03/01/2023

cx complaint was unit got a f2e1 error code confirmed complaint replaced the ui tested unit MW and oven both worked

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Smithfield, VA 23430

Justin W.

Job Details: 03/01/2023

cx complaint unit not drying dishes. checked unit to find no error codes stored. found unit working as designed. c xusing rinse aide. advised cx not to wash wood utensils in unit. cx agreed.

We serviced a

WHIRLPOOL DRYER

Model WGD7800XW0

Near Lancaster, PA 17603

Justin L.

Job Details: 03/01/2023

Cx complaint unit making screeching noise. Was able to access unit and found idler cause of noise. Rollers looked new and cx wants to replace belts. Quoted for repair and collected full amount via card and setting return for Fri 3/3/23; ordrng 1 WP8544742 (blower belt) and 1 WP8547157 (drum belt) and 1 WPW10547292 (idler)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Gainesville, VA 20155

Robert W.

Job Details: 03/01/2023

Cx complaint is still no detergant. Inspected unit and diag unit and toggled on dispenser pump and its not coming on. Replaced and tested and pump is now operating properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Washington, DC 20011

Dustin F.

Job Details: 03/01/2023

"CX complaint: Unit had issue with lid latch and after she forced it open its not workijngInspected unit, confirmed CX complaint, Lid latch has been broken but control is stuck with lid latch light. I reset power 3 times then finally got it to change. Sadly the control LED is solid and keeps randomly clicking relays without anything being pushed. unit needs new control and lid latch. CX refused quote and wants to replace unit. Charged SVC fee via CC"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wyomissing, PA 19610

Cody H.

Job Details: 03/01/2023

"Was able to access unit and install parts per previous visit. Noise has gone down but is still there, Sounds like motor is slowing down faster than the spin basket will allow, causing tention. Ordering motor and belt for return visit.; ordrng 1 w11283592 (Motor) and 1 WPW10006384 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW0

Near McLean, VA 22101

Leon

Job Details: 03/01/2023

cx complaint was washer was making a loud sound when washing put unit in wash cycle didnt hear any sound then i put unit in a drain and spin still didnt hear anything was unable to pick unit up to see under due to how tight the spot is told cx to video tape the sound if it comes back and call back

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Sinking Spring, PA 19608

Cody H.

Job Details: 03/01/2023

"Was able to access unit and replace parts per previous visit, tested and calibrated unit. Unit now works as designed, no further work needed"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is squealing inspection of unit found the idler has worn down on one side to the bare metal also noticed it is struggling to rotate in the circle ordering the idler pulley and the belt for return visit ; ordrng 1 W10837240 (idler pulley) and 1 W11162091 (belt)

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Dover, DE 19901

Taylor F.

Job Details: 03/01/2023

Cx complaint is front right burner not working. Tested inspected and verified complaint. Replaced element from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Timonium, MD 21093

Emmanuel R.

Job Details: 03/01/2023

Replaced capacitor and tested unit. Unit is now working as designed.

We serviced a

WHIRLPOOL ICE MAKER

Model WRX986sihz03

Near Virginia Beach, VA 23453

Austin D.

Job Details: 03/01/2023

cx complaint the unit is leaking out of the ice box container but under neath it. found the water coming from the ice maker section. either the ice maker is calling for too much wazter over time and overfilling the ice tray or the water valve is allowing too much water through before closing. ordering a new valve and ice maker to replace together. will return once the ice maker comes in. part is on fbo. cx agreed.; ordrng 1 W11579560 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Burke, VA 22015

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making noise. Checked the Drier in the Compressor Section. Drier was never pushed horizontal. Drier was still vertical. Please see Sd Pictures. ( Advised that the cx gives the unit 48 hours to calm down. ) Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model Ned4655ew1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/01/2023

cx complaint when pressing the pts the unit makes a humming noise but doesnt start. inspected unit and found 246.4vac to unit. found start winding in drive motor was faulty. replaced drive motor and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Laurel, MD 20724

Israel R.

Job Details: 03/01/2023

Customer complaint someone from the extended warranty ereplace the ice maker. I tested the unit and ice maker is working. I ran a fill test and is not filling. Ran fill tube heater and is not tawing. I ran fill with the splice disconnected and is dispensing water. Unit needs new door and control. Told cusotmer to call use when the door is here.; ordrng 1 LW11026425 (dor-fip) and 1 W11212392 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Kingsville, MD 21087

Neil H.

Job Details: 03/01/2023

CX COMPLAINT UNIT NOT ADVANCING PASS FILL NOT SURE WHAT THE ISSUE WAS TESTED NO ERRORS AND RECALB AND RAN TEST DIA CYCLE WENT THROUGH AND UNIT WORKING PROPERLY NOW.

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNZB2

Near Reisterstown, MD 21136

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't make ice. Entered into manuel diag and ran test cycle. Ran test 4 and found thermistor to be short. Replace thermistor using pre-id parts, ran test cycle and found unit made a sliver of ice. Ran normal and unit began to fill drain as designed. Unit checks good. Cx paid $326.61 for full repair."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/01/2023

"Cs user interface not working, confirmed complaint. I found water behind the display and the 'wash' and 'clean' light no longer come on. Unit needs a User interface. Ordering UI.; ordrng 1 W11416458 (UI)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Joppatowne, MD 21085

Neil H.

Job Details: 03/01/2023

REPLACED THE HINGES AND THE LID UNIT TESTED GOOD.

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/01/2023

"cx complaint unit making loud screching like sound. checked unit, coem to find bulkhead not seated from previous tech, secured bulkhead, tested, unit still noisy, quoted cx, service call $120, labor $110, 2 felt ring $47.72, shipping $15.00, WP3387747 element $85.68, shaft WPW10359272 50.48, WPW10314173 roller $10.85. cx stated they will be contacting VIA office also advised cx ticket is open for 30 days. cx paid $120 service call"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Woodstock, VA 22664

Danny R.

Job Details: 03/01/2023

"found drain pump cracked replaced with van stock checksok; ordrng 1 W11399437 (pump), used 1 W11399437 (pump look look dr vs) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ15

Near Herndon, VA 20170

Christian C.

Job Details: 03/01/2023

Cx compaint unit leaks water at filter whenever IM fills. Inspected unit tested water dispenser no leaks. Cycled IM to fill no leaks. Tested a second time. Still no leaks. Installed water reservoir. Tested unit still no leaks. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 03/01/2023

Per previous diag I was able to access and repalce the tub ring. I then tested the unit and it is now functionng as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Woodside East, DE 19962

Michael E.

Job Details: 03/01/2023

CX complaint: shelf cracked. Inspected asnd verified complaint. Unit is in the first 30n days. Documented shelf crack. Ordering shelf. Scheduled return visit for 3/7 AM; ordrng 1 WPW10710203 (bin-cntlvr)

We serviced a

JENNAIR O.T.R MICROWAVE

Model JMV8208CS-0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/01/2023

Previous tech installed door and couldnt install the trim clip for the top hinge.I was able to install the clip for customer. Unit is now complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ15

Near Little River, SC 29566

Jason T.

Job Details: 03/01/2023

"Installed led module, verified all unit functions for proper operation...working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Newport News, VA 23602

Justin W.

Job Details: 03/01/2023

cx complaint unit leaking. checked unit to find liner warped behind ice maker and at top causing the potential to leak from left side. also found fill tube heater damaged. quoted cx for heater and advised we would level unit higher on left side to prevent potential leaking due to warped liner. cx pif; ordrng 1 W10760808 (93.64 fill tube heater)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/01/2023

complaint noise during spin front load washer decribed as tire rubbing tested heard rubbing removed front panel and bello rubbing still present inspected found hose from dispenser to tub pushed in too far making contact with tub adjusted ran quick wash sounds normal

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Lititz, PA 17543

Justin L.

Job Details: 03/01/2023

As per previous tech was able to access unit and replace led inverter. Powered unit on and found lights still out. Contacted techline spoke to Sterling. Verified iverter sending out 12.40 VDC checked left side fc light and found no voltage to led. According to techline break in cabinet unit unrepairable and whirlpool will reach out to cx for further steps

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Olney, MD 20832

Israel R.

Job Details: 03/01/2023

Custoemr complaint unit is not making ice. I found the ice bein full with itmes and the arm was off. I pulled bar down and the ice maekr started filling and water works fine. I dont see an issue with the filter or water. The ice maker was off. I tested and the unit harvested and filled. Unit is good. I quoted for the air filter he said he is getting it. Unit is good.; ordrng 1 W10311524 (air filter 10.19)

We serviced a

JENNAIR DISHWASHER

Model JDPSS244LM1

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/01/2023

dishwasher unit giving f9 e1 error vacummed out drain hose removed drain pump from sump checked for debris reinstalled tested unit through diag no errors after tested again no errors no water remaining after drain normal operation

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/01/2023

i was able to access unit and replace the PTS as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/01/2023

Cx cancelled with office.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model LEQ9508PW1

Near Herndon, VA 20170

Christian C.

Job Details: 03/01/2023

Cx complaint unit is not heating. Inspected unit getting 250VAC from outlet. Getting 250VAC at terminal block. Tested thermal fuse reading closed. Tested element reading open. Installed new element. Tested unit. Unit is now heating. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXW07

Near Charlottesville, VA 22903

Kyle A.

Job Details: 03/01/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, MD 21209

Shane M.

Job Details: 03/01/2023

took all pictures i could. please order parts that are needed on previous visit. will take more pictures of back of unit on return visit to repair unit.; saved tckt

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS5

Near Kensington, MD 20895

Brian F.

Job Details: 03/01/2023

"Cx states MW not powering on, tested and confirmed. Installed new interlock and line fuse. Powered on unit and tested cook cycle, MW is heating. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Washington, DC 20003

Shawn D.

Job Details: 03/01/2023

"cx complaint unti is not draining. inspected unit then checked for errors and had 8-2. found glass stuck in drain pump, cleared glass and tested and now unti drains good. collected for service fee unit is good"

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near McLean, VA 22102

Leon

Job Details: 03/01/2023

cx complaint was unit was making a loud noise when washing confirmed complaint went in diag mode seen the cold water valve was making a sound when ever its used also seen the the rotor was rubbing onthe bottom on the drain pan removed the pan tested unit didnt hear the sound ordering new water valve; ordrng 1 W11165546 (VALVE)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/01/2023

came out and replaced sump and pump. disassembled thte unit as needed replaced the parts. could not test due to the unit not nbeing installed yet by contractor. cx agreed.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Reisterstown, MD 21136

Bernard M.

Job Details: 03/01/2023

"Cx complaint water leaks into basket after cycles complete. Inspected and found water leaks from inlet valve through dispenser housing. Entered diag and found error code F8E1 long fill. The valve isn't closing allowing water to come through. Replaced dispenser housing/inlet valve using pre-id parts, turned on water and no leaks found. Ran auto test and unit cheks good. Cx paid $487.62 for full repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charles Town, WV 25414

Ken M.

Job Details: 03/01/2023

Customer complaint is that the unit is running noisy. Unit tested and determined that the noise is coming from the damper. Ordering damper.; ordrng 1 WPW10196393 (damper control assy)

We serviced a

MAYTAG WASHER

Model MVWB955FC0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit leaking. no errors. ran diag and found back right coner leaking, clothing in tub ring, removed debris and tested unit. NO leaks . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Stafford, VA 22556

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit not making ice. found temp at 3degrees in fc.. IM has e2 error , cycled power and tested unit.. unit IM cycled fine, but not filling. found fill tube frozen. 1600k ohms at heater and 120vac getting tpoo heater. i did notice the IM motor grinding a little when operating normally after i cycled power.. qouted cx for IM and heater .. collected svc call . WPW10554299 heater and W11577195 IM if cx calls back . Job complete"

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS1

Near Suffolk, VA 23435

Zachery R.

Job Details: 03/01/2023

"upon arrival waited on ac, spoke with office, was advised to wait until 9 am then contact ac, no answer from ac, called office, was advised to move on.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Bethesda, MD 20814

Dustin F.

Job Details: 03/01/2023

"replaced icemaker per previous tech, tested unit, unit working as intended."

We serviced a

MAYTAG WASHER

Model MHW5500FC0

Near Shippensburg, PA 17257

Andrew S.

Job Details: 03/01/2023

Cx complaint is that the unit is not opening and has error codes coming up. Upon arrival I found an F3E1 and an F9E1. I then attempted to run the diag test and the unit would not start threw up the F3E1 error code again. I quoted the cx for the cost of replacing the pressure switch. Cx paid in full. I was then able to repalce the switch. i then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Germantown, MD 20874

Julian H.

Job Details: 03/01/2023

"CX complaint about flapper from filter housing just fell inside CX seems to be very careful with unit found that flapper just got stuck on blower wheel Cx was able to take it out but wheel separated causing a noise when using for a long time replaced hosuing from preid & wheel from VS tested & working; ordrng 1 WP697772 (blower wheel FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 wp697772 (blower FOR RESTOCK JH VS) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Derwood, MD 20855

Justin S.

Job Details: 03/01/2023

cx says the unit is not spinning. found the unit has a f8e1(fill). found the unit has the water supply hooked up wrong. reconnected and the unit is now filling agitating spinning and draining good. the unit is now good

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