We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, WV 25405
Ricky E.
Job Details: 11/30/2022
"installed parts, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near West River, MD 20778
Shane B.
Job Details: 11/30/2022
when i arrived cx showed me video of them trying to dispense water and no water coming out. video showed display counting up to 8oz but no water. temps are set to 39/0. prob shows 31 in fridge section. ordering thermistors and UI for return. i installed all ordered parts. door is quiet. schedule return with all parts are available.; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 W11608967 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrisburg, PA 17104
Andrew S.
Job Details: 11/30/2022
"Cx complaint is that the unit is not cooling. Upon arrival I found that the unit was not plugged in. I powered the unit and removed the evap cover and found that a frost pattern was not developing. I also found that the compressor was coming on and buzzing and shutting right back off. I checked the compressor and found it to be reading 5.2 Ohms, 6.6 Ohms and 11.8 Ohms. I called MM and gave him my findings. I am ordering the compressor, evap, drier and other related parts. Will also need a 3 call count for SS repair. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546692 (Evap) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 3 W11506635 (Process Stub)s and 1 3CallCountSS (3 Call count ss Repair)"
We serviced a
WHIRLPOOL RANGE
Model KCGS950ESS02
Near California, MD 20619
Robert A.
Job Details: 11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Dunkirk, MD 20754
Shane B.
Job Details: 11/30/2022
installed orderd part. ran calibration and service cycle. unit is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairfax, VA 22032
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Found that the adjuster on both side's of the rack. Cx had to make the dishwasher rack work with tie straps. Removed the original adjusters and installed new adjuster kit. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit not cooling. Found unit not going into defrost mode, evap covered in ice. Ordering harness with thermal coupling, will use pre-id'd parts on return visit. Cx to allow unit to thaw before I return, scheduling visit for 12/8/22.; ordrng 1 W11546681 (harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21215
Andrew H.
Job Details: 11/30/2022
"installed oven igniter, tested, unit is now working properly."
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ04
Near Dover, DE 19904
Frederick R.
Job Details: 11/30/2022
CX complaint is door damage on delivery. Replaced FC door per prior diagnosis. Did not need UI because door came with one. Unit is now repaired and is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, MD 20817
Dustin F.
Job Details: 11/30/2022
"Inspected unit, foundF3E2 - Moisture Sensor Open or ShortedF2E2 - HMI Internal FaultF2E1 - HMI Stuck Keyreplaces HMI,control board, and moisture sensor per previous tech, ran test cycleunit passed, no codes present. unit operating as intended."
We serviced a
JENNAIR COOKTOP
Model JGD3430WS00
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/30/2022
"cx complaint flames uneven and cooktop allowing cold air and occasional critter into house, cx has to block vent opening, found installed properly under counter venting outside goes under deck, wall cap needs to be replaced, no closig shut allowing air and critters in, adjuster all burner flames to cx request, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aspers, PA 17304
Bernard M.
Job Details: 11/30/2022
"Replaced all parts per previous tech, ran test cycle and unit completed cycle without any further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/30/2022
"cx complaint door was stuck shut was able to get open and found frost everywhere, found top rack rod had come off and was blocking door from closing, allow large gap at top of gasket, frost was melting and refreezing, cleared all ice and made sure drain was clear, reassembled and reinstalled all racks correctly, and heat treated gasket, door closing properly, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Andrew W.
Job Details: 11/30/2022
Cx complaint is unit not working at all. inspected and veriifed complaint. plugged unit in and got no response. removed cover form control and found roach infestation inside unit. this has shorted out the control. informed cx that the unit needs a new control and needs to be professionally exterminated before work can be done on it. ordering control but cx will have to reschedule after the unit has been de-bugged.; ordrng 1 W11170317 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAW04
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/30/2022
"Confirmed Cx complaint unit leaking. Found improper filter being used, filter head not fitting into water filter housing properly, housing possibly damaged. Instructed Cx to obtain correct water filter and to call back if leak persists after installing it. If cx calls back must pre-id W10862456 (water filter housing) for return visit.; ordrng 1 look"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/30/2022
Cx complaint the unit makes noise while dispensing water. When arrived dispensed water from door and could hear loud buzzing noise from inside unit. The inlet valve was buzzing. Removed covers and accessed the valve. Dispensed water again and the valve didn't make noise. The covers weren't placed on correctly. Placed covers and filter back together and dispensed more water and the valve no longer makes noise. Unit checks good
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/30/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Townsend, DE 19734
Frederick R.
Job Details: 11/30/2022
CX complaint is WM will not drain or sping. Repaired wire harness that was found to be issue by prior tech. Retested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EWH1
Near Washington, DC 20007
Samuel R.
Job Details: 11/30/2022
installed gaslet and tested unit.no leaks.ordered two dorr gaskets by accident ordering corrrect part W11223838 1 tribles; ordrng 1 W11223838 (sheild)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Aldie, VA 20105
Ezra M.
Job Details: 11/30/2022
"no ice, not defrosting properly, all lights out, not showing doors opened. reset unit, checked pantry ui, connections good. unit now recognizing doors opening, lights coming on. suspect issue with pantry harness. ordering harness.; ordrng 1 W11170612 (harns-wire)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Haymarket, VA 20169
Ezra M.
Job Details: 11/30/2022
"cust stated unit undercooking all foods. calibrated +10 and preheated oven to 350 and cycled unit. 412 - 340, 380 - 341, 379. oven temps cycling properly and averaging 360, which is accurate with the +10 calibration. cust not happy with heat not being constant. advised cust unit reading temps and cycling properly. unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Washington, DC 20008
Samuel R.
Job Details: 11/30/2022
replaced part and tested unit now working properly
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/30/2022
Cx complained the unit did not clean well. Installed new sump and tested in diagnostics and the unit performed and passed each test. No leaks. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Sal R.
Job Details: 11/30/2022
I was able to access and replace both parts. UNit completed a auto test and recalibration with out issues. Unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Sinking Spring, PA 19608
Fred G.
Job Details: 11/30/2022
"cx complaint unit is making noise while running. inspected unit and found idler pulley was siezed. was able to replace it with van stock. tested unit and found unit now checks good.; ordrng 1 W10837240 (idler pulley (FG VS)), used 1 W10837240 (idler) from stock"
We serviced a
WHIRLPOOL OVEN
Model W FG320M0BB2
Near York, PA 17402
Sal R.
Job Details: 11/30/2022
"CX complaint is that the unti will not ignite. I found that igniter to be faulty and the bake bar will need to be replace. Once both parts arfe avsalible, please have someone form the office call ot set a retun date.; ordrng 1 W11220387 (Bake tub 5 @ tribs) and 1 W11176454 (igntor)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS7
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 11/30/2022
"Cs after installing unit , power went out and unit doesnt power up. Confirmed complaint. I found the fuse at the power supply board has blown, replaced fuse with van stock and tested unit. Unit now power on and heats. Unit is now working properly.; used 1 W10138793 (fuse) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near New Castle, DE 19720
Andrew W.
Job Details: 11/30/2022
"Cx complaint is unit not cooling. inspected and could not verify complaint. unit has multiple signs of damage to the cabinet, doors, and the cover for the compressor. inside the unit is dirty and moldy. unit has been plugged in for less than a day and unit has a frozen ice pop inside the freezer. temp in the rc is 36 and temp in the freezer is 6 with both compartments empty and the door open. when checking temp of fc foud active roach infestation. cx stated they did not wish to repair this unit due to the neglect by the renter of the unit. unit is not repairable. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Burke, VA 22015
Carl R.
Job Details: 11/30/2022
Dropped part at the door. Per cx request see pic
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near West River, MD 20778
Shane B.
Job Details: 11/30/2022
when i arrived cx showed me video of them trying to dispense water and no water coming out. video showed display counting up to 8oz but no water. temps are set to 39/0. prob shows 31 in fridge section. ordering thermistors and UI for return. i installed all ordered parts. door is quiet. schedule return with all parts are available.; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 W11608967 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Baltimore, MD 21209
Andrew H.
Job Details: 11/30/2022
"Replaced all parts and tested unit, unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25401
Ricky E.
Job Details: 11/30/2022
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS5
Near Chesterfield, VA 23832
John P.
Job Details: 11/30/2022
"CX complaint unable to remove base of bulb from socket, bulb base separated from bulb, was able to remove bottom half of bulb from socket installed bulb tested working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/30/2022
"replaced control. noticed alot of moisture and some mold on vent, more than likely causing f8e4 float switch open error. after talking with cx, f9e1 issue sounds like drain pump overheating in test cycle because they said drain pump will start working again after it cools down. advised cx its possible replacing control fixed f9e1 issue but would like to have drain pump with us when we come back for vent and we can refund it if not needed. also noticed heater still has brass bushings and needs replaced per service pointer. S17304 to cover heater. ordering heater drain pump and vent. quoted 195.56, paid in full with c/c. call cx to schedule return visit once we have eta on parts. tested unit, found new control already has f7e1 error stored but test cycle completed properly; ordrng 1 W11414073 (vent(90.13)) and 1 W11412291 (drain pump(94.36)) and 1 W11537778 (heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Arnold, MD 21012
Alexander D.
Job Details: 11/30/2022
"replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Christian C.
Job Details: 11/30/2022
"Cx complaint unit does not keep oven temp and oven lights turn on intermittently by themself. Inspected unit F2E1 stuck ket error. Getting 245VAC from outlet. Terminal block reading 245VAC. Tested sensor and elements. Oven sensor reading 1.1kohms. Bake element 17.6ohms Acceptable range 18-25ohms. Convection element 33.6ohms. Broil element inner 15.6ohms and outer 18.2ohms. Outer acceptable range for outer 20-27ohms. Ordering bake element, broil element, and touchpad. Cx paid in full. Elements 0 at upper marlboro 10+ at whirlpool.; ordrng 1 W10857686 (broil element) and 1 W10860270 (bake element) and 1 WPW10116104 (touchpad)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Yorktown, VA 23693
Justin W.
Job Details: 11/30/2022
cx complaint unit has error code f1e4. unable to replicate or pull any error codes at time of visit. heated water up for 2 minutes interrupting process and restarting process to try to get error code. cx stated he believes error code that showed was related to door switchs. checked to confirm door switches working properly at time of visit. unit is heating as designed and exhausting.
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/30/2022
Upon arrival i found that the ice maker had been making ice very well. I scooped out ice to test and water is flowing as it should. Unit is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Burke, VA 22015
Robert W.
Job Details: 11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found when unit is running its making noise. Pulled unit apart and found the roller wheel has come off stud, reseatted and added clip unit tested and unit working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hanover, PA 17331
Drew B.
Job Details: 11/30/2022
replaced both prts no issue and now checks good
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Easton, MD 21601
Alexander W.
Job Details: 11/30/2022
Cx stated unit is squeaking inspected tested and verified cx complaint found idler defective gave cx quote for idler cx accepted quote paid in full by CC installed pre-id part tested unit is now operating as designed job is complete.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Street, MD 21154
Keith H.
Job Details: 11/30/2022
cx complaint is unit wont start inspected unit put into diagnsotics found f5e2 and f5e3 for door lock failure orderin latch cx paid in full; ordrng 1 W11316250 (latch)
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Bowie, MD 20721
Shane B.
Job Details: 11/30/2022
cx complaint is the unit not reaching set temp and heater very slowly. she said she can see broil element working. i checked for codes and found none saved. inspected bake element and found it twisted and broken. element has failed. replaced element with preIDed part and tested unit. it heated quickly and reached set temp. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22204
David J.
Job Details: 11/30/2022
CX complaint came home from work one day and unit was making a loud buzzing noise. Woke up the next morning and found everything in freezer. Had gone soft. Arrive today to unit being unplugged plug unit up to wall start device kicked on and compressor was making a loud metallic sound. It would last for about 20 seconds and then would kick off after another minute. It would start again do the same noise and then kick off. Called a H and explain to him the situation and let him hear the noise was told the compressor is locked up or a bad start device. I was told to order compressor kit for a sealed system repair. Ordered all parts in scheduled for return visit or repair when we come back.; ordrng 1 WPW10507886 (Compressor kit) and 1 W10843121 (Drier) and 1 876764 (Coupler) and 1 Sstech (Ss tech)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Midlothian, VA 23112
John P.
Job Details: 11/30/2022
CX complaint unit noisy checked unit found drain hose tapping back of unit advised all other noises were normal explain CX cycle selection tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBWH00
Near Fairfax, VA 22032
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Power and lights…no cooling. Removed rear cover to gain access to the control board. Removed original control and replaced it with new. Removed front panel and installed new panel. Unit still not Powering up. Found house has infestation of chipmunk and possible mouse"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EWH1
Near Washington, DC 20007
Samuel R.
Job Details: 11/30/2022
installed gaslet and tested unit.no leaks.ordered two dorr gaskets by accident ordering corrrect part W11223838 1 tribles; ordrng 1 W11223838 (sheild)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gainesville, VA 20155
Demonte S.
Job Details: 11/30/2022
Installed the Agitator. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bear, DE 19701
Frederick R.
Job Details: 11/30/2022
CX complaint is fridge lights out. Inspected unit and verified that the FC LED had become faulty. Replaced LED from pre-id and all lights in unit are now working. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details: 11/30/2022
"Found diverter motor just clicking and not moving water .. Replaced sump/ motor assembly , tested unit. no leaks , now working . Job complete"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/30/2022
"cx complaint LF not lighting , CF, RF both clcik randomly, heads and all possible adjustements have been made, called tech line SR#7735168911, they said new engineered orifice holders and cooktop panels need to be replaced, per tech line parts listed in tribles should be updated parts. ordering 5 orifice holders , new burner heads and 3 panels......... 3 count 2 tech 36' commercial unit needs to be moved out; ordrng 1 W11316696 (cooktop L) and 1 W11316697 (cooktop C) and 1 W11328972 (cooktop R) and 1 W11333305 (orfice holder LF) and 1 W11333306 (orifice holder LR) and 1 W11334711 (orifice holder CF) and 1 W11334712 (orifice holder RF) and 1 W11334714 (orifice holder RR) and 5 W11319683 (burnr-head)s and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Westminster, MD 21158
Brian R.
Job Details: 11/30/2022
came out and replaced parts ordered and tested unit. ran a DLMS cycle and started a normal cycle. unit ran and checked. cx said they will ruyn a few loads and see how unitb does. job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Virginia Beach, VA 23451
Austin D.
Job Details: 11/30/2022
came out to resolve the issue with the washer. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details: 11/30/2022
"Cx complained the unit leaked. Inspected the unit and found no leak from the bottom or from the sump install. Cx said the unit leaked from the front of the bottom of the door. Currently the unit is empty and is not leaking, she says there was excess soap in the bottom as well. Ran diagnostics to see if the arms are moving and they are. Put a cup on the bottom rack and top rack to see if they would fill and they did. Evidence points to a cx error. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17603
Justin L.
Job Details: 11/30/2022
cx complaint unit not cleaning dishes. was able to access unit and found F4E3 motor not running. Found motor getting voltage but not spraying. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/30/2022
Install gasket and unit is now as designed.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Clarksville, MD 21029
Ricardo S.
Job Details: 11/30/2022
"Cx complains that the ice maker not working properly.. cx need to raise temp to get ice, inspected unit,t he Fc temp 0 degrees, the Rc temp 43 degrees, ice box fan and fill tube cks ok, the evaporator has too much frost build up, air flow issue .. order parts; ordrng 1 w11578030 (evaporator fan) and 1 W11224256 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/30/2022
Cx complaint of unit not completing cycpe. Did confirm and found lid not always locking properly. Ordering lock and control.; ordrng 1 W11371714 (Lock) and 1 W11189137 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Burke, VA 22015
Robert W.
Job Details: 11/30/2022
"CX Complaint is the unit is leaking water, Inspected unti and found unit falls in Scode for element replacement the element bushing has failed and allowing unit to leak. Replaced element and tested unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Hampton, VA 23666
Justin W.
Job Details: 11/30/2022
replaced element tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Arnold, MD 21012
Alexander D.
Job Details: 11/30/2022
"replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, VA 23454
Austin D.
Job Details: 11/30/2022
came out to resovle the issue. previous tech did not see that both hoses were chewed up. went to lowes to get the correct drain hose needed. came back and installed both drain hoses. tested operation. unit is good to go. no leaks present.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS00
Near Oakton, VA 22124
Richard B.
Job Details: 11/30/2022
"CX complant. Water dispensing slowly. Prior diagnosis found unit needs filter head and filter bracket. Installed and tested unit , Working as designed. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/30/2022
"replaced control. noticed alot of moisture and some mold on vent, more than likely causing f8e4 float switch open error. after talking with cx, f9e1 issue sounds like drain pump overheating in test cycle because they said drain pump will start working again after it cools down. advised cx its possible replacing control fixed f9e1 issue but would like to have drain pump with us when we come back for vent and we can refund it if not needed. also noticed heater still has brass bushings and needs replaced per service pointer. S17304 to cover heater. ordering heater drain pump and vent. quoted 195.56, paid in full with c/c. call cx to schedule return visit once we have eta on parts. tested unit, found new control already has f7e1 error stored but test cycle completed properly; ordrng 1 W11414073 (vent(90.13)) and 1 W11412291 (drain pump(94.36)) and 1 W11537778 (heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17603
Justin L.
Job Details: 11/30/2022
cx complaint unit not cleaning dishes. was able to access unit and found F4E3 motor not running. Found motor getting voltage but not spraying. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT2
Near Ocean View, DE 19970
Michael E.
Job Details: 11/30/2022
CX complaint: not draining properly. Tested and verified complaint. I found that the air intake for the drain which is mounted in the sink has a failing check valve which is allowing water to come out of the air intake when DW drains. Unit is working properly. I advised CX to have a licensed plumber address the problem. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, DE 19702
Andrew W.
Job Details: 11/30/2022
"2nd tech helper for FR; ordrng 8 WP8564458 (absorber AT VS)s, used 8 WP8564458 (Absorber AT VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Annandale, VA 22003
Carl R.
Job Details: 11/30/2022
"Cx complaint is, control board not working. Unit has water in it, and is not draining, found f9e1 for long drain. Found a service pointer for this issue. Unplugged unit and waited a few minutes so unit can reset. Called tech support on issue. Found lower harness disconnected from pump. Unit will need. Lower harness W11643701, pump. W11399437 controlW11627413 SR#7735170197.; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (Pump) and 1 W11627413 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stevensville, MD 21666
Alexander W.
Job Details: 11/30/2022
"Installed parts per previous diag tested unit , unit is now operating as designed job is complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near La Plata, MD 20646
Robert A.
Job Details: 11/30/2022
"Cx complaint that the unit is leaking water from the ice dispenser. I inspected the unit to confirm the complaint. I found the ice binformed as one large ice block. I removed the IM and found the IM fill funnel full of ice. The water to fill the IM is overflowing directly into the ice bin. I removed the ice from the IM funnel and seal the fill tube entrance at the top the unit with permagum. I cycled power, the unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Virginia Beach, VA 23451
Austin D.
Job Details: 11/30/2022
came out to resolve the issue with the unit. disassembled the unit as needed. repalced the ehater and testted the unit. found no leaks present. unit is running as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/30/2022
Cx complained of flickering lights. Installed new control and tested and the lights no longer flicker. Job complete
We serviced a
WHIRLPOOL WASHER
Model MTW5570TQ0
Near Harrisburg, PA 17110
Andrew S.
Job Details: 11/30/2022
Cx complaint is that the unit will not advance to the spin cycle on its own. Upon arrvial I found that the unit would fill and agitate and drain but will not progress to the rinse cycle. I found that the timer has a dead spot in it. I quoted the cx for the cost of the repair. Cx paid the service call and stated that they will be getting a new unit. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Red Lion, PA 17356
Sal R.
Job Details: 11/30/2022
"I was able to access and replace Door , UNittest good. At CX request , I rehinged the door to swing open left. Unit test good."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20024
Shawn D.
Job Details: 11/30/2022
replaced acu thermister and moisture harness and did find alot of lint around the moisture harness connection at the bars and could have been causing this issue. ran unit and is heating good. unit is good
We serviced a
WHIRLPOOL RANGE
Model JGD8345ADW
Near Thurmont, MD 21788
Brian R.
Job Details: 11/30/2022
"cx complaint is flames really high and black soot under pots and pans. said after Rick was here her husband replaced the parts and had someone out to look and said the Orifices were not changed and the reg gas ones are in place. she also said left side wont work just clicks. she said she asked for Ricky to come back as he new this unit and them and whats going on and all. tested and checked unit. unit will need new Orifices replaced and adjusted for proper flame.left side clicks and turns fan on spark comes out to soon as rail looks cracked. will bring back other parts but dont think there needed as they were replaced. will order parts needed and office will schedule. cx wanted to pay in full.; ordrng 1 74006049 (Kit, Lp Orifice 39.05) and 1 WP74006070 (Whirlpool E-burner, Grill 217.03) and 1 W11233071 (Knob, Valve (wht) 40.63)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Annapolis, MD 21409
Alexander D.
Job Details: 11/30/2022
replaced handle screw and stud. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details: 11/30/2022
CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMLS311HSS1
Near Fairfax, VA 22030
Demonte S.
Job Details: 11/30/2022
Arrived at the cx house. Took the unit out of Demo Mode. Tested the unit. All Lights & Fan Motor are working. Unit is Heating. Unit is working as Designed. Please see Sd Pictures if any questions.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Clarksville, MD 21029
Ricardo S.
Job Details: 11/30/2022
"Cx complains that the ice maker not working properly.. cx need to raise temp to get ice, inspected unit,t he Fc temp 0 degrees, the Rc temp 43 degrees, ice box fan and fill tube cks ok, the evaporator has too much frost build up, air flow issue .. order parts; ordrng 1 w11578030 (evaporator fan) and 1 W11224256 (cntrl-elec)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/30/2022
cx complaint unit humming fc temp 5* checked unit found humming noise from refrigerant lines on compressor adjusted lines tightened rubber feet to chassis tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Washington, DC 20037
Samuel R.
Job Details: 11/30/2022
cx complaint unit is not having cold water.inspected unit and could confirm cx complaint.found lines to be connected wrong.installed lines correctly and unit is now working.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Bowie, MD 20720
Emmanuel R.
Job Details: 11/30/2022
"Cs unit is not light or burning properly, confirmed complaint. I found the flames to have a orange color to it. I was able adjust the flames and remedy the flame pattern but the burner heads are misshapen and some of the holes are restricted. Ordering burner heads and caps to resolve this issue.; ordrng 2 W11084058 (burnr-head)s and 1 W11084059 (burnr-head) and 1 W11084062 (burnr-head) and 1 W10910373 (cap-burner)"
We serviced a
WHIRLPOOL OVEN
Model W FG320M0BB2
Near York, PA 17402
Sal R.
Job Details: 11/30/2022
"CX complaint is that the unti will not ignite. I found that igniter to be faulty and the bake bar will need to be replace. Once both parts arfe avsalible, please have someone form the office call ot set a retun date.; ordrng 1 W11220387 (Bake tub 5 @ tribs) and 1 W11176454 (igntor)"
We serviced a
MAYTAG WASHER
Model MLE2000AYW
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/30/2022
"cx complaint unit intermittently leaving water in the bottom and has been spinning loudly recently. cx said sometimes theres no water when she takes clothes out and wont use unit for 3days then theres water in drum when she goes to use it again. sometimes fabric softener dispenser is full of water even though shes cleaned it and has never used fabric softener. sometimes clothes are dripping wet. cx said issue has been going on for years and sometimes works fine for 6months then starts having issues again. cx mentioned issues will usually happen when she uses 2pods which isnt that often. everything testing good at this time, no noise during spin and drain pump is working fine. advised cx to try only using 1 pod at a time and call back if issues still persist. if anything valve is seeping."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Scottsville, VA 24590
Kyle A.
Job Details: 11/30/2022
Cx complaint of having to run two cycles to dry clothes. Did confirm moisture sensor failed diagnostic test and ui has a stuck key. Ordering ui and moisture harness.; ordrng 1 W11419059 (Ui) and 1 WPW10298258 (Moisture harness) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Bethesda, MD 20816
Dustin F.
Job Details: 11/30/2022
"Inspected unit, installed rail clips. rest of the rail pieces were not needed. Also replaced Heating Element. Tested unit, no leaks or codes present.Unit working as intended."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/30/2022
replaced door switch tested unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Mechanicsburg, PA 17050
Drew B.
Job Details: 11/30/2022
when arrived found die from condensor and cut and removed direr and compressor nd drier and condensor pulled good vaccum and filled to 4.5oz 134a and unit started cooling reading 4 on low and 155 on high being dual cool in range
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crozet, VA 22932
Kyle A.
Job Details: 11/30/2022
Cx complaint of rusty panel. Did confirm and changed panel. Unit is now as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG320MOBW2
Near Lancaster, PA 17603
Justin L.
Job Details: 11/30/2022
"Was able to access unit, unit igniter not responding. igniter ohmed and showes O.L. but is recieving voltage. Ordered igniter for return visit, spoke to parts specialist and set return visit upon availability of parts.; ordrng 1 W11176454 (Igniter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles Town, WV 25414
Ricky E.
Job Details: 11/30/2022
"customer stated that the unit would fill and do nothing else.. verified issue replaced the control, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Pikesville, MD 21208
Andrew H.
Job Details: 11/30/2022
"Cx complaint is unit is making loud grinding noise during agitation, provided video of noise. Inspected motor, pulley and shifter under unit. Entered unit into diagnostic mode, ran automatic test cycle, cycle completed with no errors, noise was not recreated during test cycle. Removed and inspected splutch, found gearcase oil on inner ring of splutch. Determined gearcase needs to replaced. Built cx quote for gearcase replacement, cx will contact office if they want to go forward with gearcase replacement. Collected payment for service call, cx will owe $514.60 if they choose to repair."
We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Oakton, VA 22124
Richard B.
Job Details: 11/30/2022
"CX complant. Oven not working. Inspected unit and found red wire burnt up on pigtail . Nut oon red wire going to terminal nut loose . Ordering terminal block and main harness, Further work needed,Not in stock , RB; ordrng 1 WPW10245259 (erminal block) and 1 W11454502 (harness)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Rockville, MD 20852
Roberto I.
Job Details: 11/30/2022
"CX complaint noisy convection fan.Ran the fan, confirmed loud noise. RTeplaced convection fan assy using pre id part. Unit tested ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Springfield, VA 22152
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Power was off to unit when I arrived. Removed door to dishwasher and installed parts from the previous technician recommendations. Removed original control, ui, and fan motor. Installed parts and tested unit. Unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, DE 19702
Andrew W.
Job Details: 11/30/2022
"2nd tech helper for FR; ordrng 8 WP8564458 (absorber AT VS)s, used 8 WP8564458 (Absorber AT VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Chantilly, VA 20152
Ezra M.
Job Details: 11/30/2022
"no ice. still showing error e2, optic sensor light not on. reset unit, optics working, ice maker cycled and filled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Virginia Beach, VA 23455
Austin D.
Job Details: 11/30/2022
came out to resolve the issue disassembled the unit as needed. replaced all parts. unit is running as designed. if cx calls back or issues persists send tech with (2) WP2188820 thermistors. advised cx to monitor the unit and if food is still freezing to call us back. cx agreed.