Service History 656 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model AGR5630BDS1

Near Washington, DC 20001

Mitchell H.

Job Details: 05/19/2022

cx complaint door not staying together still. inspected unit and found grill completely stripped out and no screw could hold in it. unit would need the grill for return along with the 2 screws. cx wants to try and get her home warranty to fix it and if they wont she will call back in and pay for the 3 parts. 1 WPW10310922 (grille) 2 WPW10200660 (screws)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, VA 23233

John P.

Job Details: 05/19/2022

"CX complaint units not cooling in fresh food compartment checked unit found freezer evap covered in ice went through testing found control not seeing thermistor on evap replaced freezer thermistor after defrosting evap tested working as designed; ordrng 1 WPW10384183 (Thermister), used 1 WPW10384183 (Thermister) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Washington, DC 20011

Mitchell H.

Job Details: 05/19/2022

got to unit and found f0e3 f1e2. replaced control as the cx thinks it needs a control now and was demanding it be put in even though i do not believe that is the issue. checked under unit and found rotor spinning freely and fast. no friction at all. not loose at all. ordering motor parts to fix this issue and fix the noise coming from it when washing. the unit is filling properly. i showed cx both with extra power and without and she understands now how extra power works as well; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)

We serviced a

JENNAIR DISHWASHER

Model JDB8700AWS3

Near Purcellville, VA 20132

Ezra M.

Job Details: 05/19/2022

"installed new tub, tested unit, working properly, no leaks."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Washington, DC 20002

Mitchell H.

Job Details: 05/19/2022

cx complaint unit is not running. inspectred unit and found compressor locked up. puled it out and put in new compressor. vaccumed down filled up hafway then went to turn unit on to suck in the rest and the compressor would not turn on at all. start device just trips. used 3 different start devices and compressor not kicking on. new comp is bad. ordering new compressor and rescheduled with office for monday. moving on. pls keep as 2 ct for Ss; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, VA 22314

David J.

Job Details: 05/19/2022

Cx complaint unit will not spin. Inspected unit and found compactor was crushed and wires ripped from harness and broke cover. Looks to be when unit was moved this happened. Quoted Cx for repair and landlord will be deciding. Cx paid 120.00 for service call ; ordrng 1 W11417071 (Lower harness) and 1 Wpw10427633 (Cover)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Middletown, PA 17057

Justin L.

Job Details: 05/19/2022

cx complaint that the unit would turn on and off during cooking. was able to access unit and verify issue. found that the air duct wasnt allowing proper circulation so the thermostat was partially tripping. adjusted the duct to allow better air flow and tested. unit now operates as designed no further work needed

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near McLean, VA 22102

Jason A.

Job Details: 05/19/2022

CX complaint DRYER noisey. Motor sent was used. Unit heats. SEE SDpics. Send tallskinnytech-NOTJJ > JJ; ordrng 1 tallskinnytech-NOTJJ (tallskinnytech-NOTJJ) and 1 W11364931 (motor drive)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0HS02

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 05/19/2022

"866 333 45917733698348I call TL explain the problem with the oven, the client needs to update the software in the whirlpool app, the client need to call at 866-333-4591"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Fairfax, VA 22030

Carl R.

Job Details: 05/19/2022

JENNAIR Cooktop Knob disk loose and spins around. Found bezel spinning and not holding properly in place. Replaced new bezel with new bezel. Working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Fayetteville, PA 17222

Marc M.

Job Details: 05/19/2022

used evap sent in box. had already cut open systyem so was able to patch the partially removed rc evap back together to hold unit together while awaiting reorder of parts. also the icebox fan assembly arrived completely snapped in half. cx very upset. will need ss tech and 3 call count. reorder rc evap; ordrng 1 W11492867 (rc evap)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Leesburg, VA 20175

Ezra M.

Job Details: 05/19/2022

"called techline, stated likely sealed system. ordering compressor, drier, coupler and 3 way valve. 3 ct next visit.; ordrng 1 W11393142 (compressor) and 1 W11109499 (drier-tube) and 1 W10913906 (coupler) and 1 W11575001 (3 way valve) and 1 3count (3 count)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS11

Near Hummelstown, PA 17036

Justin L.

Job Details: 05/19/2022

as per previosus tech was able to access unit and replace transformer. when i opened the box for the shell found it was the wrong color. informed cx i would need to reorder and he said it didnt need replaced and signed thank you card stating that. tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Leesburg, VA 20175

Ezra M.

Job Details: 05/19/2022

"incorrect light ordered, should be light for microwave, accidentally ordered oven light.; ordrng 1 W10886919 (lmp-basles)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hyattsville, MD 20784

Samuel R.

Job Details: 05/19/2022

"cx complaint unit wont start a cycle.insoected unit and got error codes f5e1, f6e3 and f7e4.ran a service mode and ui board would act crazy and unit would go into different cycles.also unit would not lock at times.uit will nned ui board due to screen acting up and main control and as unit is doing what it wants.also be ordering door latch W11394572 100 tribles; ordrng 1 W11394572 (door latch)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/19/2022

CX complaint about unit making a clicking sound when on cycle for a little while played me a recording video sound comes from heater bringing preids just in case; ordrng 1 WP3387747 (element)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Potomac, MD 20854

Roberto I.

Job Details: 05/19/2022

"CX complaint washer stops responding during cycle and shows F6E1.Ran test mode, found F6E1, F0E5, F5E2, F6E3 and F0E2. Called tech line, spoke to Andy (Sr # 7733699589). He advised to replace the ACU first for possible software issue per sp W11481344. Quoted repair 505.47 with 135 labor for ACU W11322903 replacement. Advised cx about a possibility that also the UI is needed if the acu replacement doesn't fix all the errors. Cx wants to call Whirlpool. Collected 120; ordrng 1 W11322903 (ACU)"

We serviced a

WHIRLPOOL WASHER

Model WGD5100HW0

Near Felton, DE 19943

Jonathon C.

Job Details: 05/19/2022

"cx complaint, no end of cycle chime. tested, inspected, verified complaint. found speaker not working at all. replaced faisca with pre-id. pre-id faisca would not power on (incorrectly marked, was a used part) put old faisca back on for cx to use while re-ordering faisca. speaker on old faisca works now for what ever reason. unit working as designed. job is complete. if cx has same issue again. re-order faisca. cx to provide Proof of delivery on any return visit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Arlington, VA 22207

Eric W.

Job Details: 05/19/2022

cut into system found no 134 in unit system has a leak installed coupler and uv dryer and refilled system unit will also need filter head; ordrng 1 WPW10394053 (filter head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Ashburn, VA 20148

Demonte S.

Job Details: 05/19/2022

Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water. Checked all hose connections to the unit. Found that the Ice Maker Fill Hose is ripped. This caused the Refrigerator Section to Fill up with Water and is why the Refrigerator Section is Leaking Water. ( Any questions please check Sd Pictures. ) Ice Maker is turned off and the Water Line is not connected to the wall. This was not done by us .Unit will need Ice Maker Fill Tube. ; ordrng 1 W11415785 (Whirlpool Refrigerater Water Tubing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Gaithersburg, MD 20878

Ricky E.

Job Details: 05/19/2022

"installed compressor and rechared unit, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Kingsville, MD 21087

Neil H.

Job Details: 05/19/2022

leveled unit and checked good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hagerstown, MD 21742

Danny R.

Job Details: 05/19/2022

unit still has oil all over tank and ring cant get it all off will order those parts; ordrng 1 WPW10531289 (tub ring) and 1 W10371566 (outter tank)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Columbia, MD 21044

Israel R.

Job Details: 05/19/2022

Custoemr complaint units handles came off and separated. I found the hangles was in two pieces for the freezer door. I qutoed and replace handle and tighten all the other handles. Unit is back to normal operations.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Boyce, VA 22620

Ezra M.

Job Details: 05/19/2022

"cooktop of stove damaged during installation. outside of 30 days, unit needs new cooktop.; ordrng 1 W11441000 (cooktop)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYP02

Near Richmond, VA 23233

John P.

Job Details: 05/19/2022

"TJ 7733694084Found normally closed door switch installed on ice maker instead of normally open door switch replaced door switch ice maker cycled with door closed and filled unit should be working as designed; ordrng 1 W10419177 (Switch), used 1 W10419177 (Switch) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hanover, PA 17331

Drew B.

Job Details: 05/19/2022

cx complaint that unit not powering on and smoked caused grounded main harness and shorted out cord and harness per paper in pop and schd for monday...; ordrng 1 W10640709 (harns-wire 2@trb)

We serviced a

WHIRLPOOL WASHER

Model WRF7236SDAM11

Near Moseley, VA 23120

Joseph D.

Job Details: 05/19/2022

"smicki6@aol.com found clogged drain, cleared drain unit working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVWH2

Near Elkridge, MD 21075

Robert L.

Job Details: 05/19/2022

"upon arrival dropped rail into shin and was bleeding ewverywhere, cx was ok with rescheduling for tues 5/24 AM appointment... if need be make 1st call on RL; schdld next appmnt for 5/24 TUE !"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Baltimore, MD 21210

Keith H.

Job Details: 05/19/2022

cx complaint is glass shattered inspected unit and found the outer door glass damaged/shattered orderin new door cx paid in full; ordrng 1 W11205123 (door/mw)

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC1

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 05/19/2022

Cx cancelled at the door. Cx doing online research said it sounds like a gearcase and did not want to spend that kind of money on an old unit.

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Henrico, VA 23229

Jerod R.

Job Details: 05/19/2022

replaced ordered parts and tested unit is now fully function

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Manchester, MD 21102

Drew B.

Job Details: 05/19/2022

replaced all rc section leds then did almost all fc section then found the head off the cabinet wire is pulled out and has no room from factory of the head to be sesred and wire to pull off head... called techline spoke to adrien and took pic sent to him and way to short asnd pinched inside the cavitiy causing improper leds now ans this is NON REPAIRABLE. 7733698102

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23464

Carl A.

Job Details: 05/19/2022

"cx complaint of unit not cooling,open ffc to find consation on icebox ,pulled evap cover to find frost only on top 2 lines of evap called techline spoke with Scott , S16360parts needed for repairs are as follows 1/W10846539,1/W11457241,1/W11492867,2/wpw10143759,1/w10913906,1/W10832994,service call break down as follows service call 120.00parts 248.75shipping 15.00labor 700.00sub total 1083.75tax 14.93grand total 1098.68deposit 120.00cx will call back if moving forward with repairs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/19/2022

"Cx complaint icemaker fell off.Inspected freezer, found icemaker with broken inlet and hanging from the wires,Replaced icemaker using v/s part. It started, cycled and filled. collected 298.66; ordrng 1 4317943 (icemaker (RI van stock)), used 1 4317943 (icamaker) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Virginia Beach, VA 23462

Carl A.

Job Details: 05/19/2022

"cx complaint of unit not cooling,checked to find no frost pattern at the time ,unit appeared to be dead ,went behind unit to find 120 coming to compressor but not coming on replaced start device waited 10 min and seen frost pattern tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Abbottstown, PA 17301

Sal R.

Job Details: 05/19/2022

"Per the previouse tech, i was able to access and replace all parts. I then tested the unit and unit is now dispensing cubed and chrushed ice. Unit test good."

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Alexandria, VA 22314

David J.

Job Details: 05/19/2022

Rc temp 13 degrees but set to 37 Fc temp -5 degrees but set to 0 Cx complaint unit is to cold up top. And user interface is separating. Ordering parts for repair for return visit. ; ordrng 1 W11599662 (User interface) and 1 W11359415 (Thermistor) and 1 W11568794 (Switch box) and 1 W11580290 (Separator)

We serviced a

KITCHENAID DISHWASHER

Model KUDU03FTSS2

Near Elkridge, MD 21075

Robert L.

Job Details: 05/19/2022

"cx found unit passing water while off, requested valve replacement per previous, installed fill valve, tested all ops ok, collected 194.72 visa"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Richmond, VA 23228

Jerod R.

Job Details: 05/19/2022

parts not sent; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 05/19/2022

Cx complaint is that the unit is not filling any fuller on auto sensing than it is on deep water wash. Upon arrival I found that the unit had no error codes. I then started a whites cycle with auto sensing and then with deep water wash. The amount of water didnt change. I am ordering the DWW switch. I was able to schedule the return visit for Wednesday 6/1.; ordrng 1 WPW10285511 (Switch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23228

Jerod R.

Job Details: 05/19/2022

tested unit found unit had spray arm dislodged causing unit not to wash correctly remounted and tested unit is now fully functional

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Harrisburg, PA 17112

Fred G.

Job Details: 05/19/2022

"i was able to access unit and replace the user interface control board as per previous tech. when i arrived i noticed water on the floor. cx advised me it used the water dispenser today and after use he notice water coming from under unit. inspected unit and found the duel water valve is leaking due to the freezing on the RC. valve froze up and cracked the housing of the valve. also noticed frost build up on RC evap. unit falls under the Technical Service Pointer #: W11092686 Rev. G. ordering 1 (W11482383), 1 (W11457241) please schedule cx once part arrives.; ordrng 1 W11482383 (duel water valve) and 1 W11457241 (pan- drip)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Ashland, VA 23005

Jerod R.

Job Details: 05/19/2022

"tested unit found unit had bowed freezer door , and bad evap fan cover in ff section , ordered needed parts; ordrng 1 W11395558 (evap cover) and 1 W11449028 (door)"

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Deale, MD 20733

Shane B.

Job Details: 05/19/2022

"cx complaint is the unit not spinning. ran a short spin cycle. lid locked, drain pump came on. unit then displayed E4 lid open when lid was closed and locked. tried again with same error appearing. ran lid switch test. test says tub should spin when lid is closed, stop when open. found only the washplate spinning. it does start/stop when lid is opened. called techline an dthey had me check switch at the board. unit has a bad lid switch. 7733699061. ordering part. cx paid in full for repair.; ordrng 1 W11371714 (lid switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 05/19/2022

"Cx complains about a water leak from ice tray, inspected the unit, Fc tmep 6 degrees, the Rc temp 42 degrees, i ran tests#36 the ice box fan is workling. but the freezer fan not working properly ,, the air flow is bad, order part; ordrng 1 W11224591 (motor-evap)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 05/19/2022

Cx complaint is that the unit will niot complete cycles. I t washes but doesnt spin the clothes out. Upon arrival I found no error codes. I ran the diag test and found that the unit completed it without any error. Cx also stated that the unti would not do the drain and spin cycle. I attempted to start a drain and spin cycle and the unit started to fill. I am ordering a control. Please contact cx when the part is available to schedule the retrun visit.; ordrng 1 W10671327 (Control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lewes, DE 19958

Frederick R.

Job Details: 05/19/2022

CX already bought part and fixed it. No services rendered. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM00

Near Germantown, MD 20876

Julian H.

Job Details: 05/19/2022

CX complaint about unit not cooling well on RC temps on arrival RC 45* FC-3* removed pantry drawer and noticed evap overfrosting unit failing to defrsot tested fans on test 3 all of them are working set defrost to every 8hrs on test seven found drip pan bowing up tabs from evap cover are broken and will need to optimized defrost sensor to suction line followed svc pointer W11092686 Rev. G SCODE S16360 covering labor Cx MUST DEFROST UNIT FOR ABOUT 48 HRS PRIOR RETURN; ordrng 1 W11457241 (drip pan)

We serviced a

WHIRLPOOL RANGE

Model WMH31017HS09

Near New Bern, NC 28560

Ronnie B.

Job Details: 05/19/2022

"cx complaint of unit is really loud when operating and when door is slammed it goes away sometimes. checked unit found burn marks on transformer and mag, alot of vibrations comming from mag. unit needs high voltage system. ordering screw for service pointer W11607452.; ordrng 1 W11545871 (transformer) and 1 W11541670 (magnetron) and 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg) and 1 W10721775 (screw)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near New Oxford, PA 17350

Andrew S.

Job Details: 05/19/2022

Per SP w11540964 I was able to access and replace the heating element. I then tested the unit and found that it is functionig as intended without any leaks. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Baltimore, MD 21210

Keith H.

Job Details: 05/19/2022

cx complaint is unit leaking inspected unit and found leak from sump and door is falling and requires friction sleeves; ordrng 1 W11085683 (pump&motor) and 2 WP8268961 (pad)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Odenton, MD 21113

Israel R.

Job Details: 05/19/2022

Removed the old board and when i took the new board out of the board the board was damaged the screen was ripped out of the board. Reordering board. CAll cusotmer when part is available. Bring back the other parts.; ordrng 1 W11552018 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Camden, NC 27921

Branden R.

Job Details: 05/19/2022

"cx complaint still freezing up , checked unit found bottom of gasket not fully seated to unit , uninstalled door and steamed gasket , reinstalled and found gasket now making proper seal and no longer unseating when opening the door . unit is running as designed ."

We serviced a

JENN-AIR REFRIGERATOR

Model JUIFX15HX00

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/19/2022

"Cx complaint loud noise coming from the icemaker. Ran diag, tested inlet valve, rec pump, both drain pump and compressor. Unable to replicate the noise. Thre cx had a recorded video with a loud noise that seems to be the rec pump or the reservoire drain pump. Ordering rec pump W11542867 and drain pump W11542868.; ordrng 1 W11542867 (recirculation pump) and 1 W11542868 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW01

Near Triangle, VA 22172

Robert W.

Job Details: 05/19/2022

Replaced drain pump and tested unti is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mercersburg, PA 17236

Marc M.

Job Details: 05/19/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Bowie, MD 20721

Shane B.

Job Details: 05/19/2022

cx complaint is the unit not dispensing water or ice and frost in the freezer. confirmed complaints. i found the filter is not installed correctly. once in place properly the dispensor worked. IM cycled and filled. i found the frost in freezer was caused by the left side beign slightly open. cleared ice/frost from bins and rails and door now closes smoothly. unit is working as designed. cx paid 120 for service call.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC2

Near Elizabethtown, PA 17022

Justin L.

Job Details: 05/19/2022

cx complaint unit will turn on and then pause rigth away. checked voltage at terminal block and found 246VAC from L1-L2 L1-G 122VAC and L2-G 124VAC. Checked voltage with unit running and no spikes. read resistance of motor through the harness and got 2.4 Ohms at acu from J8-4 to J9-1. contacted techline and spoke to Rich 7733577746. Reccomended replacing fascia so replaced with one that was pre-id and the model and serial didnt transfer over so Rich said to reorder fascia. Reordering and will bring control back on return as a precaution. once in office will need to set return visit; ordrng 1 W11419058 (fascia)

We serviced a

JENN-AIR COOKTOP

Model JED4430WS02

Near Union Bridge, MD 21791

Brian R.

Job Details: 05/19/2022

replaced part and had cx test unit. said unit heats and works great now. unit checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near New Oxford, PA 17350

Bernard M.

Job Details: 05/19/2022

"Replaced sump and heater, ran auto test , unit heats, pump activates with spray arms active, unit drains completely. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS4

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 05/19/2022

"Cx complaint freezer door not closing.Found all tracks and drawer frozen and stuck.Defrosted all the freezer and lubricated tracks. Both door tracks have broken spring mechanism, the ice pan is broken and the door gasket is broken on the bottom. for 2 door tracks WP13055901, fc gasket W10571967 and ice pan WPW10120008. Cx needs more time to make a decision, she asked me to break down parts price and I did it on the tyc. ordrng 1 WPW10120008 (ice pan)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Rockville, MD 20850

Ricky E.

Job Details: 05/19/2022

"installed parts and verified operation. instructed the customer, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Richmond, VA 23220

Gill G.

Job Details: 05/19/2022

replaced sump. tested by running diagnostic cycle. checked for leaks. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Lancaster, PA 17602

Justin L.

Job Details: 05/19/2022

there was a mix up with cx and cx doesnt wanna repair unit no further work needed

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Sterling, VA 20165

Christian C.

Job Details: 05/19/2022

Installed parts. Same issue still persists. Right front burner has problems igniting. Cx has made a point that if the unit has to be dissassembled and caulk has to be removed that the quartz island not be damaged and that the clear caulk has to be reapplied. Cx is requesting a different tech for installation.; ordrng 1 W10862323 (right front igniter) and 1 WPW10475147 (spark module)

We serviced a

WHIRLPOOL RANGE

Model JHQBACLDB

Near Waynesboro, PA 17268

Marc M.

Job Details: 05/19/2022

UNIT IS GE. NOT WP APPLIANCE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Richmond, VA 23226

Gill G.

Job Details: 05/19/2022

verified cx complaint of unit not cooling. found evap fan not running. replaced fan motor. tested. unit is now cooling. verified full frost pattern on evap. collected for total.

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS10

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 05/19/2022

"Cx complains that the hood light stay on all the time, inspected unit and found a abd resistor on control board. power on outlet cks ok 120vac, unit needs control board and bulb; ordrng 1 w11467778 (cntrl elec) and 1 8206232A (lamp 40 watt)"

We serviced a

WHIRLPOOL DRYER

Model WGD5500XW1

Near Baltimore, MD 21207

Justin S.

Job Details: 05/19/2022

replaced the idler and tested. the unit is now spinning blowing and heating good. cx put clothes in the unit and it still spins good. the unit is now good

We serviced a

MAYTAG DRYER

Model MED8000AG0

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 05/19/2022

"cx complaint no operation, checked unit found no power to unit, breakr tripped, reset breaker checked all connections to ground, all components checked good, tested, unit working as designed."

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WRS321SDHZ08

Near Richmond, VA 23222

Gill G.

Job Details: 05/19/2022

verified cx complaint of unit fresh food section having condensation. found unit out of square and fresh food dood not sealing to cabinet on upper inner corner allowing air penetration. raised front end and leveled unit as much as possible. floor is soft and not level. heated door gaskets to ensure gasket seals to cabinet. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Israel R.

Job Details: 05/19/2022

"Customer complaint unit is not cooling and is making loud noises. I found the unit is not defrosting. I found the control is sending power to the element when the bimetal is jumped. Quoted and replace the bimetal. Unit is back to normal operations.; ordrng 1 WPW10165425 (bimetl-def 67.86), used 1 W10165425 (bIMETAL) from stock"

We serviced a

KITCHENAID HOOD

Model KVWB406DSS3

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/19/2022

hood vent panel not staying up on right side ordering clips; ordrng 2 W10854245 (clip)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS03

Near Odenton, MD 21113

Alexander D.

Job Details: 05/19/2022

"cx complaint frost on everything in fz and icemaker stopped working but unit started working a couple days ago, most of frost is gone and icemaker working again. can still see some frost build up and it seems its from door being left open. slide rails pulling door shut good and gasket sealing properly. everything else checks good at this time. advised cx to make sure fz door is opened from center of handle and showed cx how if they pull from one side of handle the door can become crooked and not seal properly, showed cx how to correct door getting crooked, cx understands. wiped away some frost on baskets and advised cx to monitor and call back if frost build up comes back. unit is working properly at this time"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/19/2022

dishwasher leaking on some cycles but not always found dishwasher leaning forward and left front leg lower than right removed from cabinet lower back feet checked for signs of water under sump assy none present no faults stored in fault history ran diag twice no leaks present found pan in lower rack almost hitting lower spray arm cover it with mrs

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Norfolk, VA 23503

Carl A.

Job Details: 05/19/2022

replaced all parts needed tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Newport News, VA 23608

Jason T.

Job Details: 05/19/2022

"Cx complaint, not cooling-freezing properly, found evaporator frosted up with ice, removed with a steamer. Installed fan motor, leveled the unit, verified proper air flow, cooling-freezing properly at set temperature.. working as designed. Cx is paid in full : 409.11"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Severna Park, MD 21146

Kevin P.

Job Details: 05/19/2022

"called techline to documant and was given file #7733698315. cx complaint unit not making ice and freezer not cooling properly. frzr evap cover has frost on the front across the top half of the evap, top half of evap is frozen rock solid as well as the right top where the lines come into the cabinet. called techline and he agrees the issue seems to be sealed system related. ordering sealed system parts and marking as 3 ct for return visit; ordrng 1 W11032800 (motor-evap) and 1 WPW10608485 (evaporator) and 1 W11580434 (3 way valve) and 1 WPW10143759 (dryer) and 1 W10832994 (compressor) and 1 W11492867 (ff evap) and 1 WPW10469927 (ff evap enclosure) and 1 W11506635 (process stub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, MD 21239

Keith H.

Job Details: 05/19/2022

installed module lights are working now

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 05/19/2022

"Cx complaint unit is not working properly inspected unit found heating element has melted through the plastic liner of the tub took pic unit will need new tub, utinsle basket and recommend replacing element and control due to control leaving the element on ordering parts for return visit ; ordrng 1 W11513977 (Tub assy) and 1 W10518394 (heater) and 1 WP8562045 (silverware basket) and 1 W11087226 (control elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near New Bern, NC 28562

Ronnie B.

Job Details: 05/19/2022

cx complaint of bottom ice maker not making ice. checked unit and found bottom ice maker had ice in mold and no ice in ice bin. attempted to harvest ice maker and ice maker failed to harvest and heater failed to activate. unit needs ice maker.; ordrng 1 W11578780 (ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Virginia Beach, VA 23464

Austin D.

Job Details: 05/19/2022

"WP3387747 element 85.68cx complaont the unit is not heating up. checked the unit and found that the heating element had failed. the unit needs a new heating element to resolve the issue. quoted cx for repair. unit is running as designed with a new heating element in the ujnit. ordering another element to replenish van stock.; ordrng 1 WP3387747 (element), used 1 wp3387747 (element) from stock"

We serviced a

KITCHENAID WASHER

Model KDPM604KPS0

Near Ashburn, VA 20147

Ezra M.

Job Details: 05/19/2022

"installed sump assy, ran diag cycle, working properly"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Norfolk, VA 23502

Carl A.

Job Details: 05/19/2022

"cx complaint of unit draining even when there is no water in it,checkedu nit to find that the pressure hose was kinked,reajusted perssure hose tested and calibrated unit works as designed if cx calls back will need to order pressure hose"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Ashburn, VA 20147

Ezra M.

Job Details: 05/19/2022

"top rc and fc led's out. replaced fc led, all lights working properly."

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNXW

Near Oakton, VA 22124

Demonte S.

Job Details: 05/19/2022

Cx wants a refund. Called the Office. Office called the cx. Cx doesn't want to go through the repair at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, MD 21703

Ricky E.

Job Details: 05/19/2022

"customer stated that the unit is generating a sound during wash cycles.. fnd units wash motor showing bearing issues and maybe over heating.. also the units element has the 'orange' bushings. the serial number is outside of what the service pointer shows, but because of the material it will need to be changed.. need parts...; ordrng 1 w11537778 (element) and 1 w11460945 (sump assy)"

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW4

Near Boonsboro, MD 21713

Danny R.

Job Details: 05/19/2022

unit has a fried control called safty team made report cx will replace unit sr7733679551

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM02

Near Reston, VA 20191

Christian C.

Job Details: 05/19/2022

Went to install IM and saw connections were different. Last visit ordered wrong IM. Reordering IM.; ordrng 1 W10884390 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Oxford, PA 19363

Justin L.

Job Details: 05/19/2022

cx complaint unit not always finishing cycles. was able to access unit and found no saved codes. attempted diagnostic and when it started spinning it shut down. ran tachometer verification and it failed. checked under unit and found connector not fully inserted causing issue. secured connector and calibrated unit then ran diagnostic and unit passed. unit now operates as designed no further work needed

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 05/19/2022

"CX complaint is dryer making loud noise. Inspected/tested unit and verified complaint. Top of unit is warped and defective and will not sit on top properly. During ispection I found the drum is warped and hitting off blower housing whcich has damaged both the housing and the blower wheel. Ordering drum, blower housing and wheel and top. CX is aware drum will be shipped directly to him and he lives out of state. Will be calling to inquire about tracking number. Cannot reschedule at this time due to oversized part being shipped.; ordrng 1 WP697772 (blower wheel) and 1 WPW10211911 (housing) and 1 W10508188 (drum) and 1 WPW10460919 (top)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Clarksburg, MD 20871

Ricky E.

Job Details: 05/19/2022

"customer stated that the unit was making a noise.. verified issues and fnd that the unitisnt defrosting.. tried a forced defrost and the bimetal ck at the ui was good, but the element didnt come on... need parts...; ordrng 1 w11399844 (control) and 1 w11334745 (evap fan and harness) and 1 W11284720 (panel-ui)"

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Stafford, VA 22554

Robert W.

Job Details: 05/19/2022

"CX Complaint is the RR burner inner isnt working. Inspected unti and found the RR burner inner coil not working only outter, Pulled cooktop and found the RR burner connector for inner coil isnt plugged up, Reconnected and tested unti is working poroperly."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Stafford, VA 22554

Tanner B.

Job Details: 05/18/2022

"Ui unresponsive , getting power but not working. cycled power and reseated connections. couldnt enter diag . needs ui/ control; ordrng 1 W11302461 (console) and 1 W11308811 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23235

John P.

Job Details: 05/18/2022

CX complaint air duct not staying in place. Ordering duct.; ordrng 1 W11040868 (Duct)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Austin D.

Job Details: 05/18/2022

cx complaont the unit is leakingice into the freezer. checked the unit and found that the ice bin was cracked. therefore the unit is in need of a new bin. went ahead and replaced the door and will order a new ice bin. ice bin will be shipped directly to the cx house. spoke tpo megan; ordrng 1 WPW10558424 (container)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 05/18/2022

cx complaint units front grille will not stay on. push one side in the other pops off. cx said this has happened since the first day they got the fridge. SB had dropped off the incorrect part to cx last visit as he obviously didnt go in and able to confirm part needed. the panel is warped from factory and would need replacing. unit is still under warranty due to entitlements. ordering toe panel/grille for return visit.; ordrng 1 W10911309 (grille panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Laurel, MD 20708

Israel R.

Job Details: 05/18/2022

Customer complaint unit is leaking randomly. I tested the unit and the unit is not leaking. I ran service diagnostics and no leaking. I ran one hour no leaking. I did not get the unit to leak. I the unti is not leaking. The gasket was not sitting correctly. I adjusted but even before that the unit was not leaking. Customer is going to keep and eye and will call us if they have anymore issues. Unit is good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near ,

Michael E.

Job Details: 05/18/2022

CX complaint: cooktop light stays on. Tested and verified complaint. Bulb has burnt out. Last digit of model number was incorrect. Ordering control and lamp. Cannot rrschedule due to SO part.; ordrng 1 W11467778 (control) and 1 8206232A (lamp 40 watt)

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