Service History 656 - VIA Appliance

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Chambersburg, Pennsylvania 17201

Drew B.

Job Details: 03/02/2023

cx complaint that unit is not allowing the unit to work at time s bc of the f2e1 error code and the stuck... i also was able to recalibrate the unit 10 degrees nd ordering consoe W11086141 call to rechd when in; ordrng 1 W11086141 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bealeton, Virginia 22712

Danny R.

Job Details: 03/02/2023

unit isnt going into defrost ordering parts; ordrng 1 WP2315549 (fan) and 1 W11546690 (control)

We serviced a

MAYTAG REFRIGERATOR

Model MFD2561HES

Near Ephrata, Pennsylvania 17522

Cody H.

Job Details: 03/02/2023

"CX complains unit is freezing food in the RC and the unit randomly shuts off. CX also complains unit ice maker and water dispenser does not work. RC is showing 41*F and is set at 39*F FC is showing 10*F and set at 0*F. Evap thermistor checks good, RC thermistor checks good. Water dispenser is not dispensing, icemaker is not recieving water nor rotating. Inlet valve not opening when recieving voltage, icemaker not recieving voltage, air damper is making grinding noise. Ordering parts for return visit, office to reach out to CX when approved by 3rd party and all parts arrive.; ordrng 1 WP67005154 (inlet valve) and 1 WP67003903 (air damper) and 1 WPW10207861 (ref control board) and 1 D7824706Q (ice maker) and 1 WP67003426 (thermostat)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Washington, District of Columbia 20037

Samuel R.

Job Details: 03/02/2023

"reploaced control and new control,new control would not power ui.reinstalled old control and would power ui board.reordering control board W11629912 special order; ordrng 1 W11629912 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFG500M4HS0

Near Washington, District of Columbia 20037

Samuel R.

Job Details: 03/02/2023

"cx complaint unit oven is not coming.insoected unit and could confirm.found oven ignitor to not come on.further inspection i found left rear burner ignitor to not come on,uit will need bake ignitor and left rear burner ignitor W11225785 special order W11225831 special order; ordrng 1 W11225831 (ignitor) and 1 W11225785 (left rear ignitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lancaster, Pennsylvania 17601

Cody H.

Job Details: 03/02/2023

"CX complains unit is not cooling and compressor making a loud grinding noise. Unit was unplugged on arrival.9amps Plugged unit in and when unit compressor tries to start it makes a grind/buzzing noise, drawing 9 amps and 863 watts but compressor does not continue running. Ordering sealed system repair and parts under service pointer W11634348 Rev B.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10197428 (start relay) and 1 W11546692 (evap) and 1 W11504448 (evap coupler 1) and 1 W11504448 (evap coupler 2) and 1 W11109499 (drier) and 1 W11504433 (drier coupler 1) and 1 W11504447 (drier coupler 2) and 1 W11370574 (compressor) and 1 W11504415 (compressor coupler 1) and 1 W11504431 (compressor coupler 2) and 1 W11506619 (compressor coupler 3)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Dunkirk, Maryland 20754

Shane B.

Job Details: 03/02/2023

"cx complaint is frost and ice blocking the chute and the bin being hard to open. found frost in the chute and light coming through tthe door. door is not sealing. shelfs in fridge section were pushed back to far causing them to bow inward making bins hard to open/close. mounted shelfs correctly top and bottom open/close smoothly middle is still bowed inward. unit is within 30 days of purchase. ordering ice chute door, shelf and bin. schedule when available.; ordrng 1 W11423781 (ice door chute) and 1 W11368751 (shelf) and 1 W11162443 (cover)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Harrisburg, Pennsylvania 17111

Justin L.

Job Details: 03/02/2023

Cx complaint unit not finishing the cycle. Was able to access unit and found F3E2 inlet water temp fault F5E1 lid lock F0E4 spin limited by water temp F2E1 stuck button. Ohmed out thermistor at black wires and found out of range. Tested lock and every other time wouldnt latch. Ran encoder and found not all buttons responding. Replaced console and control and calibrated but will need inlet valve and latch for complete. Spoke to CE Ordering parts and setting return for Mon 3/6/23; ordrng 1 W11165546 (inlet valve) and 1 W10810403 (lid lock)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Goldsboro, Pennsylvania 17319

Andrew S.

Job Details: 03/02/2023

Cx complaint is that the unit is just blinking and not starting. Upon arrival I attempted to start a cycle and the unit would not start. I then entered diag and found an F9E1. I checked the resistance at the at the J6-3 and J6-6 and found OL. I then tipped the unit back and checked resistance at the drain pump and found it to be reading 7.0 OHms. I am ordering the lower and harness and will use the drain pump on return if needed. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11643701 (Lower Harness)

We serviced a

WHIRLPOOL MICROWAVE

Model AMV2307PFS07

Near Waldorf, Maryland 20603

Robert A.

Job Details: 03/02/2023

"I installed the ordered parts and tested the unit for the cx. The unit's under light is stays on and does not cycle from full, half and off. The unit needs a new control board as well. I'm ordering the part for the return visit. I did not collect the payment.; ordrng 1 W11544456 (control board 56.00)"

We serviced a

JENNAIR RANGE

Model JES1450FS2

Near Alexandria, Virginia 22314

David J.

Job Details: 03/02/2023

"CX complaint unit constantly beeps, and sometimes buttons would not work. Arrived and inspected unit and well testing user interface some buttons did not work. Could not replicate the beeping constantly made sure all connections were secure believe to have a faulty control, ordering controls for return visit and will return once parts arrive.; ordrng 1 W11297273 (Control) and 1 W11120573 (Display control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit found capacitor is leaking and unit will not spin or agitate ordering parts; ordrng 1 W11395618 (Capacitor)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Reading, Pennsylvania 19610

Cody H.

Job Details: 03/02/2023

"CX states unit is dripping water from IM causing a blockage of ice to form in the ice bin and the ice chute. Unit is showing 34*F in RC and 6*F in the FC, IM showing 7*F. When IM fills with water its overflowing and running down the icemaker into the ice bin and ice chute. Ordering water valve and icemaker for return visit. office to reach out to cx when all parts arrive; ordrng 1 W11557002 (Icemaker) and 1 W11535162 (water valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Culpeper, Virginia 22701

Danny R.

Job Details: 03/02/2023

unit has erro codes that not on tech sheet will need control and ui touch pad none resposive cycylked power then started to drain and wouldnt stop; ordrng 1 W11368911 (ui) and 1 W11305308 (control)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Knoxville, Maryland 21758

Bernard M.

Job Details: 03/02/2023

"Rplaced both parts, set to normal cycle and unit ran for 5 seconds and stopped. The consoile still displayed time but wouldn't restart. Checked and found no voltage at the board for the motor. Ordering control and motor, once parts are in contact cx to reschedule; ordrng 1 W11512515 (control) and 1 W11364931 (motor)"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Elkton, Maryland 21921

Taylor F.

Job Details: 03/02/2023

"Cx complaint is UI not responding. Tested inspected and verifed complaint. Found the ribbon pinched going into the UI. Ordering UI and harness, cannot reschedule at this time. ; ordrng 1 W11549257 (user interface) and 1 W11213883 (harns-wire) and 1 W11213885 (harns-wire) and 1 W11322425 (harns-wire) and 1 LOOK (LOOK)"

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Frederick, Maryland 21702

Bernard M.

Job Details: 03/02/2023

"Cx complaint unit won't start. Cx stated when attempting to preheat, the console would display the F2E1 error code for stuck key. Entered indiag and found error code F6E6 and F6E9 loss communication at ACU. Found some buttons don't acknowledge when being pressed. Ordering console and control, once parts are in contact cx to reschedule.; ordrng 1 W11448962 (control) and 1 W11449303 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Greenbelt, Maryland 20770

Brian F.

Job Details: 03/02/2023

"Cx states unit is leaking, tested and confirmed leaking from bottom right. Installed new gasket and tested, unit still leaks from bottom right. Unit needs inner door, vent gasket, and both spray arms.; ordrng 1 W11612333 (Inner door) and 1 WPW10254545 (Vent gasket) and 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Berwyn Heights, Maryland 20740

Brian F.

Job Details: 03/02/2023

"Cx states F2E1 error, tested and confirmed. Installed new console, tested, still gives F2E1 error. Unit needs new main control and ribbon cable. Back left burner also not lighting, cleared blockage in orifice, tested again, burner is now lighting.; ordrng 1 W11034208 (cntrl-elec) and 1 W11025616 (harns-wire)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Charlottesville, Virginia 22911

Kyle A.

Job Details: 03/02/2023

Cx complaint of unit not washing. Did confirm and found unit wash pump seized. Will need to replaced sump assembly. Cx is going to call whirlpool for coverage.; ordrng 1 W11416363 (Wash pump)

We serviced a

WHIRLPOOL WASHER

Model WED8127LC1

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 03/02/2023

Cx complaint of unit being defective. Did confirm found unit is non responsive. Ordering control as no status light came on.; ordrng 1 W11618916 (Controk)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cross Junction, Virginia 22625

Ken M.

Job Details: 03/02/2023

Customer complaint is that the upper shelf rails have jammed.. Unit tested and issue confirmed. Left rail is jammed which is putting strain on the right rail. Ordering rails.; ordrng 1 W11161915 (bracket) and 1 W11131390 (bracket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hedgesville, West Virginia 25427

Ken M.

Job Details: 03/02/2023

"Customer complaint is that the gasket is coming away from the unit. Inspection of the gasket found it unseated on the lower left side of the tub. Had a difficult time getting the gasket to reseat, and the gasket has a warp in it even when it is seated. Ordering gasket.; ordrng 1 W11498831 (gasket)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Edgewater, Maryland 21037

Israel R.

Job Details: 03/02/2023

Installed new valve and tested. Ran a quick cycle and ran and the unit completed the cycle but the cycle even with a small load keep trying to balance. Ordering control and suspension.; ordrng 1 W11624938 (Control) and 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM00

Near Harrisburg, Pennsylvania 17110

Justin L.

Job Details: 03/02/2023

Cx complaint not cooling properly and drip tray cracked. Arrived to find unit unplugged and doors open since sunday. Informed cx need unit plugged in minimum of 48 hrs for accurate diagnosis. Rescheduled for Mon 3/6/23 please pre-id drip tray and make mandatory for return will collect for service when diagnosing on monday and will collect for part if needed; ordrng 1 W11457241 (drip pan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Ocean View, Delaware 19967

Michael E.

Job Details: 03/02/2023

CX complaint: clear ice and ice clumping. Tested and verified complaint. I found the IM is overfilling and overflowing. Inlet tube is not frozen. Ordering triple valve andf IM. Cannotv reschedule due to SO parts.; ordrng 1 W11579561 (triple valve) and 1 W11578780 (IM)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Palmyra, Pennsylvania 17078

Justin L.

Job Details: 03/02/2023

Cx complaint low water pressure and housing hanging. Was able to access unit and verify concern of low water pressure. Removed inlet hose from back of unit and found low to no pressure from house which cx will need plumber to correct. Found that the filter housing base has failed and no longer secured to liner and will need replaced along with when damper opens and closed its chattering and getting stuck causing cooling concerns. Ordering housing and damper and setting return for Tue 3/7/23; ordrng 1 WPW10594330 (damper) and 1 WP67001668 (filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Norfolk, Virginia 23507

Zachery R.

Job Details: 03/02/2023

"cx complaint no cool, checked unit, verified unit needs updated acu, cleared frost build with steamer, advised cx to monitor temps until return visit.; ordrng 1 W11546690 (acu)"

We serviced a

WHIRLPOOL DRYER

Model MDE9206AYW

Near Bluemont, Virginia 20135

Ezra M.

Job Details: 03/02/2023

drum is making a squilling sound. found the one of the roller bearing are bad. ordering rollers and shafts.; ordrng 2 12001541 (bearing & roller asy)s and 2 WP6-3129480VP (shaft)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Montclair, Virginia 22025

Tanner B.

Job Details: 03/02/2023

"unit is not making ice and dispensing water intermittenly, also gives a water hammer sound intermittenly.. unit needs new filter head housing; ordrng 1 W11346622 (housing) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Virginia Beach, Virginia 23452

Austin D.

Job Details: 03/02/2023

"cx complaint noisy operation. checked unit and found that the unit will not start a cycle. it stays on sensing and after about thirty seconds it turns on the drain pump. signs of issue with pressure hose. checked connections and hose it looks good. checked drain pump, actuator, motor, cap, etc. all in range. ordering a control and harnress to resolve the issue.; ordrng 1 W11513246 (control) and 1 W11643701 (lower harness)"

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, Pennsylvania 17315

Fred G.

Job Details: 03/02/2023

"cx complaint unit is not cooling. inspected unit and found room temps in both FC and RC. i found evap, condenser fans were working as designed. i heard compressor come on and within 10 seconds it turned off. compressor was very loud. removed back cover and amp clamped compressor found 13.5amps once compressor came on. tried a known good start device and found conpressor pulled 8.8amps but still kicked off within 10 secionds. called EW was told unit has a locked compressor. was told to order compressor, dryer and related lockrings, 2 call count. called office and got cx scheduled for 3/7/23.; ordrng 1 W11370574 (compressor) and 1 W11504415 (lockring) and 1 W11504431 (lockring) and 1 W11506619 (lockring) and 1 W11109499 (drier-tube) and 1 W11504433 (lockring) and 1 W11504447 (lockring) and 3 W11506635 (process stub)s"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Arnold, Maryland 21012

Israel R.

Job Details: 03/02/2023

Customer complaint unit flames are way too big and is something is not right. I tested the unit and found the unit was not coverted to LP and is still has NG orifices. I converted the unit to LP and the burner caps got damaged. ORdering all burner caps.; ordrng 1 W11445312 (Cap burner) and 1 W11550541 (Cap burner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Myrtle Beach, South Carolina 29588

Jason T.

Job Details: 03/02/2023

"Cx complaint, no ice production, not cooling-freezing properly, found fresh food temp at 48 degrees, fereezer tested at 25 degrees, sealed system leaking at the fresh food evaporator, no ice production error code E1 not cooling. Ran factory test, found evap fan motors not running properly, fresh food thermistor shorted, ice box fan not running at correct speed for proper air flow. Ordering all parts needed to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 1 WPW10514110 (motor evaporator) and 1 W10913906 (coupler) and 1 W10143759 (drier (service)) and 1 W11492867 (fresh food evap) and 1 LOOK (LOOK)"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Myrtle Beach, South Carolina 29588

Jason T.

Job Details: 03/02/2023

"Cx complaint, loud noises during the cycles, found rear support roller worn, also idler is noisy. Installed parts from van stock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 2 WPW10314173 (support JT VS)s and 1 W10837240 (idler pulley JT VS) and 1 LOOK (LOOK), used 2 WPW10314173 (SUPPORT), and 1 W10837240 (IDLER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Montclair, Virginia 22025

Tanner B.

Job Details: 03/02/2023

"incorrect harness ordered, cleared ice and ordering harness/ heater to correct isse. cx only wants me back; ordrng 1 W11650662 (harness/ heater) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Richmond, Virginia 23233

Joseph D.

Job Details: 03/02/2023

Found. Unit with 20 degrees in freezer. And capillary tube covered in iceball. Unit looks to be low on r600. Ordering ss job; ordrng 1 W11547313 (Compressor) and 1 W11598433 (Evap) and 1 W11504415 (Coupler) and 1 W11504423 (Coupler) and 1 4387444 (Evap kit)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Alexandria, Virginia 22314

David J.

Job Details: 03/02/2023

Cx complaint lid had broke. Arrived today and inspected found left side of lid at hinge is defective causing separation from lid and came apart. Bracket and screws were still together. Unit needs lid to properly fix. Will return with parts on return scheduled dates. ; ordrng 1 W11413336 (Washer lid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Phoenix, Maryland 21131

Alexander D.

Job Details: 03/02/2023

cx complaint unit not dispensing water and not making ice again. inspected unit and verified complaint. theres a few batches of ice in container now and ice in icemaker mold. test56 E0 no errors. icemaker harvests correctly and calls for water. can hear valve energize when trying to dispense water. disconnected waterline from supply going into filter housing and have water coming in good from there. reconnected waterline into filter housing and water started dispensing properly but valve chattering loudly and noise comes and goes. seems valve is failing. ordering valve and filter housing. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11482383 (valve) and 1 W11482384 (filter housing)

We serviced a

MAYTAG WASHER

Model Mvwx655dw1

Near Glen Burnie, Maryland 21060

Emmanuel R.

Job Details: 03/02/2023

"Cs unit wont agitate, confirmed complaint. I found the splines on the hub are all chewed up . ordering hub and two screws that didnt make it. Customer paid in full.; ordrng 2 WP8533953 (screws)s and 1 W10528947 (hub)"

We serviced a

JENN-AIR MICROWAVE

Model JMV9186WS2

Near Cockeysville, Maryland 21030

Alexander D.

Job Details: 03/02/2023

cx complaint vent grille fell off while cleaning and broke. inspected unit and verified complaint. unit will need SS vent grille. quoted cx 346.34. cx wasnt expecting to pay full balance today. cx paid 120.00 service call with check#1548 and said she will call office tomorrow morning to pay remaining balance.; ordrng 1 W10310711 (vent grille SS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Bluemont, Virginia 20135

Ezra M.

Job Details: 03/02/2023

"fc cooling, rc no cool. evap fan motor not operating. verified 121 vac to fan motor. will need new fan motor.; ordrng 1 W11024089 (motor-evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 03/02/2023

"cx complaint fridge fresh flow filter noise, checked unit and found in test 3 on unit loud noise comes from the damper in the fridge . called techline to document was advised to replace damper with new one . ordering new damper per techline all other major componets checked goodbruce with techlinesr7735858295; ordrng 1 W11236851 (damper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Timberville, Virginia 22853

Danny R.

Job Details: 03/02/2023

found unit not defrosting well will need control and sensor; ordrng 1 WP2315549 (fan) and 1 W11546690 (control) and 1 WPW10384183 (sensor)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Milton, Delaware 19968

Michael E.

Job Details: 03/02/2023

"Replaced the level legs and tested unit. Getting a loud chirping sound. I found belt slipping on pulley and also capacitor failed resistance test reading at 2 olms but on label was showing 50 olms. Replaced drive pulley, belt and capacitor from van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W11395618 (capacitor Van Stock) and 1 W10721967 (drive pulley Van Stock) and 1 W11239857 (belt Van Stock), used 1 W11395618 (capacitor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, Virginia 23601

Justin W.

Job Details: 03/02/2023

replaced cycling thermostat. tested unit still non functioning. called techline spoke to Ed sr7735861491 tested contacts on timer to find 0vac between contact b and neutral going to start button when it should read 120 vac. ordering timer per techline.; ordrng 1 WPW10185982 (timer)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ04

Near Georgetown, Delaware 19947

Michael E.

Job Details: 03/02/2023

Replaced the control as per previous diagnosis. Tested unit and it is still keeping fan blowing as if on high. Could not pull unit down due to trim under unit. CX is going to have builder remove it and then we can reschedule. Marked vent fan for return visit.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23451

Austin D.

Job Details: 03/02/2023

"cx complaint the unit is not turning on once a cycle is selceted. checked unit and found motor humming when turned on. found cap reading 0 uf. reolacdd the cap and tested operation. unit is good to go.; ordrng 1 W11395618 (cap ar vs), used 1 W11395618 (cap ar vs) from stock"

We serviced a

WHIRLPOOL FREEZER

Model ART318FFDW10

Near Elkton, Maryland 21921

Frederick R.

Job Details: 03/02/2023

"CX complaint is no cool. Inspected unit and with use of nitrogen verified only leak at bottom of drier. Made 4 attempts to lockring 2 driers on and could not get leak to stop. I ran out of loktite glue and couplers to fit the drier. Ordering couplers, driers and have Ally sending me locktite glue. Please reschedule asap. 2 ct SS; ordrng 2 WPW10143759 (dryer)s and 5 W11504415 (coupler)s and 5 W11504431 (coupler)s and 5 W11506619 (coupler)s and 5 W11504445 (coupler)s and 5 W11506623 (coupler)s and 5 W11504449 (coupler)s"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Rockville, Maryland 20852

Roberto I.

Job Details: 03/02/2023

"CX complaint Fc not cold enough.Found 37F in the Rc and 10F in the Fc. Removed evap cover, found incomplete frost pattern. Compressor amp draw 0.6A.Ordering compressor W11580057, evap W11578004, drier W11109499 and couplers on PL. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11578004 (evaporator) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 sealed system tech and 1 3 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Elkton, Maryland 21921

Frederick R.

Job Details: 03/02/2023

"CX complaint is no cool. Inspected/tested and found unit has a siezed compressor. This falls under service pointer W11634348.. Ordering compressor, drier and coupler. Please reschedule asap.2 ct SS; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 03/01/2023

"CX complaint was that the unit after a repair had a burning smell. I found that the unit has no error codes , and completes auto and manuel test with out issues. I was unable to recreate and smell. Unit is opperating as designed."

We serviced a

WHIRLPOOL WASHER

Model VJIGGI

Near Woodbridge, Virginia 22191

Demonte S.

Job Details: 03/01/2023

Arrived at the cx house knocked on the Door. No answer. Called the Office. No answer. Called the Cx on the Vonage app. Cx answered the phone saying they didn't schedule anything for us to look at. Cx didn't schedule any appointment.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near ,

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a loud vibration noise. Ran Service Diagnostics on the unit. Ran Service Test 3 - Fan Motor & Damper Control Test. When the Freezer Fan Started there is a loud vibration noise. Pushed the Grill in noise stopped. Grill was not fully connected. Unit now has no noise. Unit is working as Designed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying any time they run the Bake Cycle the unit will shut off. Ran Service Diagnostics on the unit. No Error codes.Per Whirlpool Techline this unit has a Service Pointer for Oven Turning Off. Cx will need to hook the unit to WiFi. Gave the cx the WiFi team number for Whirlpool.

We serviced a

JENN-AIR COOKTOP

Model JEC3430HS00

Near McLean, Virginia 22102

Christian C.

Job Details: 03/01/2023

"Installed main harness, switch harness, RF switch, and LF switch. Tested all burners. All are working now."

We serviced a

JENN-AIR OVEN

Model JMC2430IM02

Near McLean, Virginia 22101

Leon

Job Details: 03/01/2023

"cx complaint was door wouldnt close all the way and the ui wasnt moving smooth confirmed complaint replaced the door switches , both hinges, ui and light bulb in unit tested the unit everything worked like it should"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 03/01/2023

replaced all needed parts. completed cal and checked for proper operation. No other problems.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Williamsport, Maryland 21795

Ken M.

Job Details: 03/01/2023

"Valve replaced, but unable to test the unit at this time due to an issue with the cold water supply. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Virginia Beach, Virginia 23455

Austin D.

Job Details: 03/01/2023

came out to resolve the issue. disassembled as needed. repalced all parts and tested operation. ujnit is running as designed after filling with r134a and pressure was at 0 amp draw was at 1 amp. unit is good to go. advised cx to monitor the unit for the next 24 hours and if issue persists tyo call us back cx agreed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Columbia, Pennsylvania 17512

Justin L.

Job Details: 03/01/2023

Cx complaint unit making screeching noise. Was able to access unit and found no saved codes. Ran diagnostic and verified noise. Checked under unit and found splutch nut backed off causing premature wear on splutch and belt. Replaced parts with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Spotsylvania Courthouse, Virginia 22551

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is not working properly inspected unit removed and replaced the Ui interface assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS9

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 03/01/2023

Replaced parts. Icemaker and water dispenser tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 03/01/2023

Valve replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 03/01/2023

"replaced tub, tested unit, no leaks. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 03/01/2023

Cx complained of a noise. Inspected the unit and found a bad pulley. Installed new pulley and tested and it no longer makes as noise. Job complete

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Sykesville, Maryland 21784

Justin S.

Job Details: 03/01/2023

when replacing parts found the thermostat was disconnected from the sensor harness and the element connection melted(pic). replaced the thermal fuse cut off with thermostat and element. tested the unit and its heating good. the vent baffles arent straight out when the unit is running. instructed the cx they should have the vents cleaned. the unit is spiunning blowing and heating good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 03/01/2023

"Cx had no parts, just a question about a filter."

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2089WES6

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 03/01/2023

Cx complaint of unit not operating.Did confirm and called techline. Per techline found that the units communication wire between ui and control is reading open. Unit is unrepairable. Informed cx.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Belcamp, Maryland 21017

Neil H.

Job Details: 03/01/2023

REPLACED THE CONTROL AND THE PANEL CONTROL UNIT WAS WORKING THAN SHUT OFF FOUND THE CORD HAD A SHORT IN IT CAUSING ISSUES CX GOING TO REPLACE CORD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM02

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 03/01/2023

CX complaint about bail arm falling off i was able to positioned & secured bail arm to proper position CX PIF THRU APP

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Accokeek, Maryland 20607

Robert A.

Job Details: 03/01/2023

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit completely stopped after agitation and did not continue, I tried twice and it did the same both times. I replaced the control board, tested and calibrated the unit for the cx. The unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Richmond, Virginia 23235

John P.

Job Details: 03/01/2023

Installed rails tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW04

Near Annandale, Virginia 22003

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE not dispensing water but ice cubes in bin. Check the water dispensor control and the pedal water valve. Re-insert water filter . Water is dispensing > SZ / JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Middletown, Delaware 19709

Frederick R.

Job Details: 03/01/2023

CX complaint is fridge making loud rattling noise. Inspected/tested and found the condenser fan housing was offsetto the blade itself. Corrected housing and the unit is now making no noise and is working as designed. Job is complete. Verified CX email. Verified POP as 6/21/22

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QJX00

Near Bear, Delaware 19701

Frederick R.

Job Details: 03/01/2023

"CX complaint is no cool. Replaced compressor and installed UV drier. Pressure tested system with nitrogen before installed evap. Found no obvious leak using bubbles on evap however, we did did see signs of what appeared to be a leak from lines coming into FC from cabinet. Talked it over with CX and he wants to give it time to see if the UV dye can verify if there is a leak and if it is able to be fixed before investing any more money into unit. Deducted cost of drier and evap as well as only charged him minimal built in SS labor of $1100. Total due after credits is $838.24 which was paid by check #7286. Unit is cooling and working properly at this point. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Petersburg, Virginia 23803

Chris B.

Job Details: 03/01/2023

replaced control and wire harnesss tested unit working as desighned

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Midlothian, Virginia 23113

John P.

Job Details: 03/01/2023

CX complaint oven cooking too hot performed temperature calibration found oven cooking hot adjusted temperature off set unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Rockville, Maryland 20850

Julian H.

Job Details: 03/01/2023

CX complaint about unit not drying enough inspected found that is not using rinse aid explained the importance about rinse use per load help them to programmed correct amount also noticed that drain line didnt had a loop made one recommend CX to use affresh once a month as well to switch to detergent pods

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Richmond, Virginia 23235

Joseph D.

Job Details: 03/01/2023

Replaced drain hose suspension and cam gear

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Union Bridge, Maryland 21791

Ricardo S.

Job Details: 03/01/2023

Replaced parts.. unit tested and dryer works fine

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Milford Mill, Maryland 21244

Emmanuel R.

Job Details: 03/01/2023

heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778.Replaced heater and tested for leaks. Unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Towson, Maryland 21286

Shane M.

Job Details: 03/01/2023

cx complaint of error F1. can confirmed. replaced control. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near York, Pennsylvania 17408

Drew B.

Job Details: 03/01/2023

arrived was able to replacec evap drier and pulled vac and had 29 in vac for 15 mins then filled to 5.50 oz 134a.. and evap (see pic) full frost pattern and at scaled weight had 3+- low and 150 or so max on high unit appears to check good

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Toano, Virginia 23168

Orbie

Job Details: 03/01/2023

cx complaint unit not locking. verified cx complaint. found malfunctioning strike. replaced strike. tested unit working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Locust Grove, Virginia 22508

Thomas B.

Job Details: 03/01/2023

Cx complaint unit not working properly inspected unit found drain line installed incorrectly reseated and installed correctly unit now functions Normally

We serviced a

JENN-AIR FREEZER

Model JBSS48E22L00

Near Richmond, Virginia 23226

Chris B.

Job Details: 03/01/2023

cx comp unit will smoke insp unit conf cx comp found steam coming from heater when unit defrost inspected heater and evap unit is working as desighned called safety spoke with eric unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Manakin-Sabot, Virginia 23103

John P.

Job Details: 03/01/2023

Installed sump tested working as designed

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near New Kent, Virginia 23124

Orbie

Job Details: 03/01/2023

cx complaint unit may not be running through full cycle. no codes present at this time. noticed intermitent vibration during spin in test. advised cx to monitor operation and to call back if unit gets worse.

We serviced a

WHIRLPOOL DISHWASHER

Model WRS315SDHM08

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 03/01/2023

"Replaced valve, turned on the water and dispensed, no leaks were found and water has steady flow from dispenser. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Glen Burnie, Maryland 21061

Eric W.

Job Details: 03/01/2023

installed new wheels and shafts and tested unit unit is now quiet

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Cartersville, Virginia 23027

John P.

Job Details: 03/01/2023

CX complaint unit not working check unit found bad cold valve replaced tested working as designed

We serviced a

WHIRLPOOL OVEN

Model WEE730H0DB0

Near ,

Eric W.

Job Details: 03/01/2023

nstalled new cooling fan and tested unit no more erro code

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Baltimore, Maryland 21239

Shane M.

Job Details: 03/01/2023

installed all parts. calibrated the unit. unit workig properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Midlothian, Virginia 23112

John P.

Job Details: 03/01/2023

Installed console tested working as designed

We serviced a

MAYTAG WASHER

Model MVWC415EW2

Near Baltimore, Maryland 21230

Eric W.

Job Details: 03/01/2023

cx complant of unit unit making noise found bearing going bad gave cx quote he is not fixing unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, Virginia 23231

Chris B.

Job Details: 03/01/2023

replaced IM found unit working as desighned but cx still complains of food freezing in fridge water dispencer leaking and still dropping advised cx to leave cup under dispencer for at least 3 seconds before removing cup cx was not agreeing that would solve issue also found rc temp 37 degrees and fc at -1 called tech line spoke with chris stated unit is funtioning as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Owings Mills, Maryland 21117

Emmanuel R.

Job Details: 03/01/2023

"Replaced control board and UI,Tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, Maryland 21214

Shane M.

Job Details: 03/01/2023

installed control. restart power to unit. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21224

Eric W.

Job Details: 03/01/2023

installed new door valve and filrter housing tested unit no leaks

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