Service History 656 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chillum, MD 20712

Samuel R.

Job Details: 03/02/2023

cx complaint unit is leaking.inspected unit and founf unit to have no leaks.upon further inspection found house drain cloggeed up.

We serviced a

MAYTAG WASHER

Model Mvwx655dw1

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 03/02/2023

"Cs unit wont agitate, confirmed complaint. I found the splines on the hub are all chewed up . ordering hub and two screws that didnt make it. Customer paid in full.; ordrng 2 WP8533953 (screws)s and 1 W10528947 (hub)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Petersburg, VA 23805

Chris B.

Job Details: 03/02/2023

cx comp unit cooktop is cracked insp unit found cook top had thermal cracks ontop of front right burner replaced cooktop unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/02/2023

Drain pump not operating ordering drain pump; ordrng 1 W10876537 (drain pump)

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDM09

Near Lancaster, PA

Justin L.

Job Details: 03/02/2023

Unable to locate address in gps reached out to number on file via vonage and no answer and office closes at 5. Contacted our office who had no luck either and left message they will have to reschedule

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Phoenix, MD 21131

Alexander D.

Job Details: 03/02/2023

cx complaint unit not dispensing water and not making ice again. inspected unit and verified complaint. theres a few batches of ice in container now and ice in icemaker mold. test56 E0 no errors. icemaker harvests correctly and calls for water. can hear valve energize when trying to dispense water. disconnected waterline from supply going into filter housing and have water coming in good from there. reconnected waterline into filter housing and water started dispensing properly but valve chattering loudly and noise comes and goes. seems valve is failing. ordering valve and filter housing. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11482383 (valve) and 1 W11482384 (filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Baltimore, MD 21239

Dustin F.

Job Details: 03/02/2023

"replaced filter housing to fix leaking issue then inspected ice bin. Found the long metal arm stuck that goes into solenoid. readjusted bin then tested unit, unit now works as intended. took pic of cubed ice dispensed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Bryans Road, MD 20616

Robert A.

Job Details: 03/02/2023

"Cx complaint that the unit gives an f4e4 code when sensing features are used. I inspected the unit to confirm the complaint. I used reheat and popcorn and the error code appeared. The unit heats fine in regular heating mode, there's only an issue during heating when the humidity sensor is used. I'm ordering a new humidity sensor and control board for the return visit.; ordrng 1 W11590866 (humidity sensor) and 1 W11342846 (control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Palmyra, PA 17078

Justin L.

Job Details: 03/02/2023

"Cx complaint unit leaving clothes wet. Was able to access unit and found F8E1 long fill and F7E1. Ran diagnostic and found that the hot valve wasnt opening the whole way. Found when going into agitation and spin unit just hummed. Checked under unit and found failed capacitor, Replaced valve and capacitor calibrated and tested unit now operates as designed no further work needed"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Alexandria, VA 22314

David J.

Job Details: 03/02/2023

Cx complaint lid had broke. Arrived today and inspected found left side of lid at hinge is defective causing separation from lid and came apart. Bracket and screws were still together. Unit needs lid to properly fix. Will return with parts on return scheduled dates. ; ordrng 1 W11413336 (Washer lid)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Petersburg, VA 23805

Chris B.

Job Details: 03/02/2023

cx com p unit will not go threw cycles insp unit conf cx comp found cold water valve filed with setament advised cx unit will need valve W11210459 cx stated they will possibly be getting new unit collected 120 sc cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Elkton, MD 21921

Frederick R.

Job Details: 03/02/2023

CX complaint is unit no cool. Pulled drier and compressor. Pulled new compressor out of box and realized it was the wrong one. This was a 134a compressor. Ordering proper compressor. Return with 2 ct SS. Drier and stub on site. Please reschedule asap.; ordrng 1 W11370574 (compressor) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model GEE

Near Annapolis, MD 21401

Israel R.

Job Details: 03/02/2023

Got to te unit and the unit is a GE washer told customer to call GE to get service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Richmond, VA 23233

Joseph D.

Job Details: 03/02/2023

Found. Unit with 20 degrees in freezer. And capillary tube covered in iceball. Unit looks to be low on r600. Ordering ss job; ordrng 1 W11547313 (Compressor) and 1 W11598433 (Evap) and 1 W11504415 (Coupler) and 1 W11504423 (Coupler) and 1 4387444 (Evap kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Quinton, VA 23141

Lucas R.

Job Details: 03/02/2023

"cx complaint unit not cooling, per cx unit iced up, and she defrosted 1 week ago, found heatr circuit fluctuating between 90-120 ohms, br-w wires at rc cabinet, secured br wire to heater, replaced control in case software issue, verrified heater pulling 1.5 amps in diag, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit found the tub spring snapped causing the tub to drop onto the supports ordering new tub spring and will return with supports checked bellow no rips or tears; ordrng 1 W11314394 (spring)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Harrisburg, PA 17112

Justin L.

Job Details: 03/02/2023

Cx complaint unit making noise. Was able to access unit and found that the blower wheel seperated and was hitting the housing. Was able to remove wheel and replace. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Montclair, VA 22025

Tanner B.

Job Details: 03/02/2023

"incorrect harness ordered, cleared ice and ordering harness/ heater to correct isse. cx only wants me back; ordrng 1 W11650662 (harness/ heater) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Powhatan, VA 23139

John P.

Job Details: 03/02/2023

Installed door tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Washington, DC 20003

Shawn D.

Job Details: 03/02/2023

"replaced valve and noticed unit has the bad heater so grabbed that from v/s installed and Special Project code S17304 covers that. ran unit and same issue no water. ohms valve from control and is open. ohms out both blue wires 1 was good other was open, found broken wire and fixed it snapped pics. went into diag unit had 10-2 8-2 so cleared them and serviuce cycle now completed with water. started a regular cycle and unit is working. unit is good to go cx is not here to get email; ordrng 1 W11537778 (heater v/s) and 1 look (look), used 1 W11537778 (heater SD V/S) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Chesapeake, VA 23320

Branden R.

Job Details: 03/02/2023

"cx complaint regardless of cycle selected - the machine fails to pump water into the dishwasher at all checked unit and found valve didnt have proper vac when unit is calling for water , disasembled and found valve connetion unseated not allowing proper vac to valve also found drain pump connetion unseated from control also . reseated and tested all major componets everything in range and running as designed now ."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 03/02/2023

"Cx complaint, loud noises during the cycles, found rear support roller worn, also idler is noisy. Installed parts from van stock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 2 WPW10314173 (support JT VS)s and 1 W10837240 (idler pulley JT VS) and 1 LOOK (LOOK), used 2 WPW10314173 (SUPPORT), and 1 W10837240 (IDLER) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/02/2023

"CX Concern the unit leaking onto fc door seal. found rc floor with ice and water.. drain pan iced up .. pulled unit out and cleared drian tube/ cleaned rc out .. found drain pan bowed , hosung broken from previous company and rubber mastic pitted and deteraiting badly.. cx did mention temp concern in fc..unit would need ss repair , rc evap, filter , drain pan , housing and coupler atleast.. cx getting new unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Highland Springs, VA 23075

Chris B.

Job Details: 03/02/2023

cx called socail care spoke with aisha at whirlpool socail care stated unit is under warranty till 3/30/22 cx comp unit will not go threw cycles insp unit conf cx comp found cap leaking replaced cap tested unit apon testing found tub seal squeeling loud ordering gear case splutch and belt; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Frederick, MD 21702

Bernard M.

Job Details: 03/02/2023

"Cx complaint unit stopped running. Entered diag and found error code F7E1 tachometer missing. Ran test and when during agitation and spin the unit would only make humming noise and not move. Replaced capacitor using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 03/02/2023

"Cx complaint, no ice production, not cooling-freezing properly, found fresh food temp at 48 degrees, fereezer tested at 25 degrees, sealed system leaking at the fresh food evaporator, no ice production error code E1 not cooling. Ran factory test, found evap fan motors not running properly, fresh food thermistor shorted, ice box fan not running at correct speed for proper air flow. Ordering all parts needed to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 1 WPW10514110 (motor evaporator) and 1 W10913906 (coupler) and 1 W10143759 (drier (service)) and 1 W11492867 (fresh food evap) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near New Freedom, PA 17349

Sal R.

Job Details: 03/02/2023

CX complaint was that the unti was not spinning out towles .I found that the unti had no error codes stored in diag. I was able to run a test cycle and found the unit to complete the auto test 12 with out issues. I then had CX load unit and ran a quick wash cycle. I found that after the cycle the items in the unit had spun out and are ready for dryer. Unit is opperating as designed. I collected $120.00 for service charges

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

Chris B.

Job Details: 03/02/2023

cx comp unit right door knocks when closing insp unit conf cx comp found top right hinge clicking loud apon closing it also found left door squelling loud also ordering left hinges will need second man to help replace hinges; ordrng 1 W10691145 (left top) and 2 W10828686 (bottom hinges)s and 1 look (look)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 03/02/2023

installed parts checksok

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Arnold, MD 21012

Israel R.

Job Details: 03/02/2023

Customer complaint unit flames are way too big and is something is not right. I tested the unit and found the unit was not coverted to LP and is still has NG orifices. I converted the unit to LP and the burner caps got damaged. ORdering all burner caps.; ordrng 1 W11445312 (Cap burner) and 1 W11550541 (Cap burner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Manakin-Sabot, VA 23103

John P.

Job Details: 03/02/2023

Found noise coming from condenser vibrating on cardboard adjusted condenser so no longer hit cardboard tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Rosedale, MD 21237

Dustin F.

Job Details: 03/02/2023

"CX complaint: no water but is making iceInspoected unit, confirmed CX complaint. tested unit with and without filter in housing. housing would not keep pressure and hold the filter inside. replaced the filter but sadly still will not dispensed water. line is NOT frozen but has water. i can hear the valve energizing and checked. water dispense side is reading OPEN. unit needs new valve for return visit. schedueled CX for return visit 3/14/23 19 valves in stock at tribbles; ordrng 1 WPW10179146 (Inlet Valve)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Round Hill, VA 20141

Ezra M.

Job Details: 03/02/2023

replace console and upper control. verified operation.

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, PA 17315

Fred G.

Job Details: 03/02/2023

"cx complaint unit is not cooling. inspected unit and found room temps in both FC and RC. i found evap, condenser fans were working as designed. i heard compressor come on and within 10 seconds it turned off. compressor was very loud. removed back cover and amp clamped compressor found 13.5amps once compressor came on. tried a known good start device and found conpressor pulled 8.8amps but still kicked off within 10 secionds. called EW was told unit has a locked compressor. was told to order compressor, dryer and related lockrings, 2 call count. called office and got cx scheduled for 3/7/23.; ordrng 1 W11370574 (compressor) and 1 W11504415 (lockring) and 1 W11504431 (lockring) and 1 W11506619 (lockring) and 1 W11109499 (drier-tube) and 1 W11504433 (lockring) and 1 W11504447 (lockring) and 3 W11506635 (process stub)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 03/02/2023

Cx thought she had a warranty. Told her to get a copy of the receipt from Lowe's and call back.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Baltimore, MD 21212

Dustin F.

Job Details: 03/02/2023

"CX complaint: unit wont drainInspected unit, confirmed CX complaint. Drain hose was kinked. Put unit into test cycle, heard cold water valve humming. Inspected shutoff valve on wall and found cold water turned off. when CX turned water on there was an obvious leak at the shutoff valve. CX suspects installers new about it and shes been using only hot water to clean her clothes at this time. I advised CX to get her valves fixed so she can have full function of unit. besides the lack of cold water(house problem) unit now works as designed.; ordrng 1 Look (Look)"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Harrisonburg, VA 22802

Danny R.

Job Details: 03/02/2023

found unit with power not coming on . i repleced contorl and ui unit turns on checksok

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/02/2023

"cx complaint noisy operation. checked unit and found that the unit will not start a cycle. it stays on sensing and after about thirty seconds it turns on the drain pump. signs of issue with pressure hose. checked connections and hose it looks good. checked drain pump, actuator, motor, cap, etc. all in range. ordering a control and harnress to resolve the issue.; ordrng 1 W11513246 (control) and 1 W11643701 (lower harness)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 03/02/2023

"replace ignitor still not glowing but getting 120v. replace gas valve tested unit, unit is now working properly"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 03/02/2023

Replaced controls and lower thermostat is open. Unit still does not work. Must replace. ; ordrng 1 WP4449751 (Thernostat)

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS23FVMS02

Near Fairfax, VA 22031

Jason A.

Job Details: 03/02/2023

CX complaints water and ice paddles not working properly. PEDAL REPLACED. Tested water & ice dispense. CX also tested. JJ /SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Montclair, VA 22025

Tanner B.

Job Details: 03/02/2023

"unit is not making ice and dispensing water intermittenly, also gives a water hammer sound intermittenly.. unit needs new filter head housing; ordrng 1 W11346622 (housing) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Midlothian, VA 23114

John P.

Job Details: 03/02/2023

*CX complaint unit not dispensing water checked unit found wire not fully seated on UI panel seated wire tested working as designed *

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Baltimore, MD 21236

Dustin F.

Job Details: 03/02/2023

"CX complaint: unit wont fill or operateInspected unit, When running test cycle instead of locking lid the light wouldnt turn on and units control would keep clicking on and off. Replaced Lid lock from van stock and tested unit, unit now working as intended.; ordrng 1 W11307244 (Lid Latch for DF Van Stock) and 1 look (look), used 1 W11307244 (Lid Latch DF VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Winchester, VA 22603

Ken M.

Job Details: 03/02/2023

Control replaced and tested. Unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model MDE9206AYW

Near Bluemont, VA 20135

Ezra M.

Job Details: 03/02/2023

drum is making a squilling sound. found the one of the roller bearing are bad. ordering rollers and shafts.; ordrng 2 12001541 (bearing & roller asy)s and 2 WP6-3129480VP (shaft)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Chester, VA 23831

Chris B.

Job Details: 03/02/2023

cx comp unit wiull not heat insp unit conf cx comp found interlocks not engaing door replaced interlock tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Manchester, MD 21102

Sal R.

Job Details: 03/02/2023

CX compliant is that the door gaskets are seperationg from the liner on the RC doors. I am ordering 2 RC door gaskets (W10407212). i have set a retun date for 3/8/23; ordrng 2 W10407212 (RC door gaskets 11 @ tribs)s

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Dover, PA 17315

Fred G.

Job Details: 03/02/2023

i was able to access unit and replace the acu and pressure switch as per previous tech. ran test 12 and found unit finshed test 12 with no issues. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Norfolk, VA 23507

Zachery R.

Job Details: 03/02/2023

"cx complaint no cool, checked unit, verified unit needs updated acu, cleared frost build with steamer, advised cx to monitor temps until return visit.; ordrng 1 W11546690 (acu)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hanover, PA 17331

Drew B.

Job Details: 03/02/2023

replaced and tested full operations and chekcs good

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Smithfield, VA 23430

Justin W.

Job Details: 03/01/2023

cx complaint front 2 burners not working correctly. checked unit to find burners working according to ul858. called techline spoke to Bruce sr

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Bear, DE 19701

Frederick R.

Job Details: 03/01/2023

CX complaint is DW leaking. Inspected/tested and found the inlet hose seems to have been damaged on install and is split open. Ordering new inlet hose. 14 in stock at Tribles. Rescheduled CX for 3/6/23; ordrng 1 W10878507 (inlet tubing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near York, PA 17408

Drew B.

Job Details: 03/01/2023

arrived was able to replacec evap drier and pulled vac and had 29 in vac for 15 mins then filled to 5.50 oz 134a.. and evap (see pic) full frost pattern and at scaled weight had 3+- low and 150 or so max on high unit appears to check good

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Westminster, MD 21158

Bernard M.

Job Details: 03/01/2023

"Cx complaint they have to press start several times for unit to start cycle. Also cx complaint when on auto sensing, the unit won't stop filling. Entered diag and found no error codes. Refered to SP#11648603 and replaced control. Found the pressure hose wasn't fully connected to control. Secured all connections, recalibrated and ran auto test, unit completed test without any further issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Hampstead, MD 21074

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't drain. Entered diag and found error codes F9E1 drain fault and F0E2 oversuds. Contacted TL and spoke with Butch, reported unit is located on farm and only the power comes on. Water and drain hose are unhooked. TL states the oversuds could be causing the drain pump to continously run and then go out. TL suggests replacing drain pump and cx should cut back on the detergent. Ordering drain pump, once part is in contact cx to reschedule; ordrng 1 W11458345 (drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Towson, MD 21286

Shane M.

Job Details: 03/01/2023

cx complaint of error F1. can confirmed. replaced control. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Chesapeake, VA 23320

Zachery R.

Job Details: 03/01/2023

"cx complaint unit rocking and vent not staying attached. reattached and secured vent. come to find rear right foot not leveled. leveled unit, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21213

Shane M.

Job Details: 03/01/2023

cx complaint the unit lights not turning on. found a broken door switch. gave cx a quote $270.44 cx paid in full by check 3135; ordrng 1 W11384469

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Milford Mill, MD 21244

Emmanuel R.

Job Details: 03/01/2023

heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778.Replaced heater and tested for leaks. Unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 03/01/2023

"cx complaint no power after starting the cycle, the lid locks and the washer stops checked unit and found lid lock has proper vac but not properly locking allowing unit to cycle , replaced lidlock with pre id and tested unit is running as designed ."

We serviced a

WHIRLPOOL OVEN

Model WFG540H0ES1

Near Baltimore, MD 21218

Shane M.

Job Details: 03/01/2023

"cx complaint the display isnt powering on but soon you turn a burner on, control flickers. can confirmed. 120v at control. bring back control, ordering spark module.; ordrng 1 W11565127 (spark module)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Union Bridge, MD 21791

Ricardo S.

Job Details: 03/01/2023

Replaced parts.. unit tested and dryer works fine

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/01/2023

"replaced pump and motor, unable to fully test w.o water supply"

We serviced a

MAYTAG DRYER

Model MGD6630HW3

Near Catonsville, MD 21228

Robert L.

Job Details: 03/01/2023

"cx complaint powers on clicks no start, found blown thermal fuse, cx said was using timed dry because sensor cycles where stoping after few minutes, replaced thermal fuse from truck stock, found f3e2 stored, ordering control, thermistor and sensor harness.....reorder thermal fuse for truck stock; ordrng 1 W11585677 (control) and 1 WPW10298258 (harns-wire) and 1 W10909685 (thermal fuse RL VS) and 1 WP8577274 (thermistor), used 1 W10909685 (thermal fuse RL VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Richmond, VA 23235

Joseph D.

Job Details: 03/01/2023

Replaced drain hose suspension and cam gear

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Dover, DE 19904

Frederick R.

Job Details: 03/01/2023

CX complaint is door swings ooen. Inspected and found unit never leveled by Lowes installers. Leveled unit for CX and now door opens and closes properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near North Potomac, MD 20878

Julian H.

Job Details: 03/01/2023

CX complaint about unit not cooling got here found that unit is on no lights & both cavities @ room temp found that pantry ui was having water inside causing moisture to ui & harness also noticed that solenoid will click constantly compresor wont run found 2 blimks missing dc volts call TL had me check on test mode fans ui operation compressor then went to normal still clicking from solenoid valve resistance about 48oh between all windings need to replace drawer door pantry ui harness & controlSR#7735847085 GAVE CX AN ESTIMATE CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W10815674 (dor-fip ss) and 1 W11170612 (harns-wire) and 1 WPW10677119 (cntrl-elec pantry) and 1 WPW10675033 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Rockville, MD 20850

Julian H.

Job Details: 03/01/2023

CX complaint about unit not drying enough inspected found that is not using rinse aid explained the importance about rinse use per load help them to programmed correct amount also noticed that drain line didnt had a loop made one recommend CX to use affresh once a month as well to switch to detergent pods

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/01/2023

"cx complaint unit going off balance no matter how she loads or adjust load. checked unit, coem to find weak suspension also oil leaking from bearing onto motor, quoted cx, cx unsure for repair atm, cx paid $90 service call, advised cx ticket is open for 30 days."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 03/01/2023

CX COMPLAINT UNIT NOT COOLING IN FC FOUND OVER FROSTING IN THE FC AND THE THEMISTOR O.L. NEW FAN/HARNESS/THERMISTOR NEED FORCE DEFROST AND EVAP IN FC MELTED 449.48; ordrng 1 W11249952 (motor-evap)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Midlothian, VA 23113

John P.

Job Details: 03/01/2023

CX complaint oven cooking too hot performed temperature calibration found oven cooking hot adjusted temperature off set unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV03

Near Gambrills, MD 21054

Israel R.

Job Details: 03/01/2023

Customer complaint lights are dimmed in the Rc and are not coming back on like they used to. I found a bad module collected in full replace part and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW

Near Richmond, VA 23225

Joseph D.

Job Details: 03/01/2023

Suspension did not ship with cups although they are depicted in diagram. Reordering ; rqstng P&A on 1 W11174583 (Suspendion)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Petersburg, VA 23803

Chris B.

Job Details: 03/01/2023

replaced control and wire harnesss tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Smithfield, VA 23430

Justin W.

Job Details: 03/01/2023

cx complaint unit not drying dishes. checked unit to find no error codes stored. found unit working as designed. c xusing rinse aide. advised cx not to wash wood utensils in unit. cx agreed.

We serviced a

KITCHENAID RANGE

Model LLR6233AW0

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/01/2023

free standing range number three on control not responding everytime about 3 of 7 tiimes was able to enter 3 on display number and oven light located next to three respond every time ordering control one in stock in UM; ordrng 1 W11029431 (control panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QJX00

Near Bear, DE 19701

Frederick R.

Job Details: 03/01/2023

"CX complaint is no cool. Replaced compressor and installed UV drier. Pressure tested system with nitrogen before installed evap. Found no obvious leak using bubbles on evap however, we did did see signs of what appeared to be a leak from lines coming into FC from cabinet. Talked it over with CX and he wants to give it time to see if the UV dye can verify if there is a leak and if it is able to be fixed before investing any more money into unit. Deducted cost of drier and evap as well as only charged him minimal built in SS labor of $1100. Total due after credits is $838.24 which was paid by check #7286. Unit is cooling and working properly at this point. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Washington, DC 20011

Dustin F.

Job Details: 03/01/2023

"CX complaint: Unit had issue with lid latch and after she forced it open its not workijngInspected unit, confirmed CX complaint, Lid latch has been broken but control is stuck with lid latch light. I reset power 3 times then finally got it to change. Sadly the control LED is solid and keeps randomly clicking relays without anything being pushed. unit needs new control and lid latch. CX refused quote and wants to replace unit. Charged SVC fee via CC"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 03/01/2023

"Cx complains that the unit not cooling properly, inspected unit, Rc temp 49 degrees, Fc temp 4 degrees, the freezer evaporator cover is full of ice, Defrost ptoblem, the control board not doing the defrost . i ran diagnostic test mode force to defrost and heater works ok.. order cntrl elec; ordrng 1 WPW10120827 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Middletown, DE 19709

Frederick R.

Job Details: 03/01/2023

CX complaint is fridge making loud rattling noise. Inspected/tested and found the condenser fan housing was offsetto the blade itself. Corrected housing and the unit is now making no noise and is working as designed. Job is complete. Verified CX email. Verified POP as 6/21/22

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Sinking Spring, PA 19608

Cody H.

Job Details: 03/01/2023

"Was able to access unit and replace parts per previous visit, tested and calibrated unit. Unit now works as designed, no further work needed"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Richmond, VA 23220

Chris B.

Job Details: 03/01/2023

cx comp unit lid will not lock insp unit conf cx comp replaced strike found bezel n ot holding latch ordering bezel will use lastch on return visit town house is stright down and left at stop sighn on corner white bezel needed W11545554; ordrng 1 W11545554 (white bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW04

Near Annandale, VA 22003

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE not dispensing water but ice cubes in bin. Check the water dispensor control and the pedal water valve. Re-insert water filter . Water is dispensing > SZ / JJ

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Timonium, MD 21093

Emmanuel R.

Job Details: 03/01/2023

Replaced capacitor and tested unit. Unit is now working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Allen, VA 23059

Chris B.

Job Details: 03/01/2023

cx comp unit will squeals when in high spin insp unit conf cx com po found gear case leaking ordering gear case splutch stator rotor gear case ; ordrng 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Richmond, VA 23235

John P.

Job Details: 03/01/2023

Installed rails tested working as designed

We serviced a

WHIRLPOOL DRYER

Model Ned4655ew1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/01/2023

cx complaint when pressing the pts the unit makes a humming noise but doesnt start. inspected unit and found 246.4vac to unit. found start winding in drive motor was faulty. replaced drive motor and tested unit. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model wtw5800bw0

Near Richmond, VA 23238

Chris B.

Job Details: 03/01/2023

cx comp unit will drip and randomly start insp unit conf cx omp found cold valve dipping and punit will drain advised cx to turn off cold water to unit when not in use orderin g cold valve charged cx 120 sc 134.49 valve 15 ship 8.07 tax total collected 277.56 cx owes 10 on return visit; ordrng 1 W11168740 (cold valve)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Accokeek, MD 20607

Robert A.

Job Details: 03/01/2023

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit completely stopped after agitation and did not continue, I tried twice and it did the same both times. I replaced the control board, tested and calibrated the unit for the cx. The unit is working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNZB2

Near Reisterstown, MD 21136

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't make ice. Entered into manuel diag and ran test cycle. Ran test 4 and found thermistor to be short. Replace thermistor using pre-id parts, ran test cycle and found unit made a sliver of ice. Ran normal and unit began to fill drain as designed. Unit checks good. Cx paid $326.61 for full repair."

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Sykesville, MD 21784

Justin S.

Job Details: 03/01/2023

the cx says the unit is getting louder and louder in cycle. found the unit is starting off good but does start making noise. found the blower wheel is loosely connected to the motor. the blower wheel itself is seperating. the unit needs the blower wheel and motor. the blower wheel is going to have to be chiseled off the motor to remove the blower wheel connection; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/01/2023

CX complaint about bail arm falling off i was able to positioned & secured bail arm to proper position CX PIF THRU APP

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/01/2023

"cx complaint unit making loud screching like sound. checked unit, coem to find bulkhead not seated from previous tech, secured bulkhead, tested, unit still noisy, quoted cx, service call $120, labor $110, 2 felt ring $47.72, shipping $15.00, WP3387747 element $85.68, shaft WPW10359272 50.48, WPW10314173 roller $10.85. cx stated they will be contacting VIA office also advised cx ticket is open for 30 days. cx paid $120 service call"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Manakin-Sabot, VA 23103

John P.

Job Details: 03/01/2023

CX complaint grates not staying in place confirmed CXs complaint ordering grates and cooktop ; ordrng 1 W11449099 (Grates)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Belcamp, MD 21017

Neil H.

Job Details: 03/01/2023

REPLACED THE CONTROL AND THE PANEL CONTROL UNIT WAS WORKING THAN SHUT OFF FOUND THE CORD HAD A SHORT IN IT CAUSING ISSUES CX GOING TO REPLACE CORD.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 03/01/2023

Per previous diag I was able to access and repalce the tub ring. I then tested the unit and it is now functionng as intended. Job complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/01/2023

R.A.C new dryer .. missing the terminal block cover and ground screw.. order parts; ordrng 1 WE02X10107 (scr 10-32 gx hxw 7/1) and 1 WP489069 (screw) and 1 W11298298 (cover)

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2089WES6

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/01/2023

Cx complaint of unit not operating.Did confirm and called techline. Per techline found that the units communication wire between ui and control is reading open. Unit is unrepairable. Informed cx.

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ15

Near Little River, SC 29566

Jason T.

Job Details: 03/01/2023

"Installed led module, verified all unit functions for proper operation...working as designed."

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