We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 03/02/2023
Customers complaint is softner not going through. Found loose connection on the water valve. Reinstalled all check ok.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM00
Near Woodbridge, VA 22191
Tanner B.
Job Details: 03/02/2023
"CX Concern the unit is frosting in fc .. found rails failing , not closing the fc door enough. unit needs new rails and seals; ordrng 1 W10443316 (fc door seal) and 1 W10443314 (rc door seal)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFA20ERBL01
Near West Springfield, VA 22152
David J.
Job Details: 03/02/2023
Cx complaint unit runs all the time. Arrived today and inspected unit found temps set to 0 degrees in FC and 42 degrees in RC. Took temps and they reflected the same. Checked all door gasket and found no rips or tears. Tested water valve. Dispenser works and has good stream. Ice maker is working a making ice. Damper is opening and closing and evap is running. I believe what Cx is hearing is the condenser fan. Unit checks out good and find no signs of any issues. Cx paid 120.00 service call. Unit is working as designed job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Bel Air, MD 21014
Neil H.
Job Details: 03/02/2023
f8e0cx complaint while the oven on 6 min in the low fan error displayed and thansays call for service.; ordrng 1 W11107275 (fan-blwr)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 03/02/2023
Cx complaint it that the unit is not level and the door is not closing properly. Upon arrival I found that the Left side of the unit is sagging. i was able to adjust the leveling legs to level the unit. The door is also now openiong as intended. job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 03/02/2023
combi microwave and oven not starting cycles checked fuse getting voltage rchecked connection mircowave started ran three times on third time getting f1 e5 error checked 4903 relay found black soot on casing and on noise filter buzz from cabinet when voltage applied to light or attempting to use ordering invertor one in stock 110 due for labor on return; ordrng 1 W10217711 (invertor)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Ashburn, VA 20148
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Plate isn't turning for the microwave. Checked the Plate / Shaft Turn. The Shaft Turn isn't sitting properly on the Motor. Fixed the Shaft Turn. Tested the unit. The Plate is now turning. Unit is working as Designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Oakton, VA 22124
Jason A.
Job Details: 03/02/2023
CX complaint DW not turning ON. Found voltage at conduit box under DW measures 120VAC N TO L1. L1 to ground weird readings & no voltage at control. Turned off breaker 12 labeled DW & checked voltage at conduit box again reading 41VAC See SDpics. Unable to trace or check continuity of harness or go forward with checks as I cannot disconnect L1 at terminal block with 41VAC present when breaker is off. If CX calls back return with parts I ordered. Possibly damaged components due to wiring issue > JJ; ordrng 1 W11632707 (Control OOS) and 1 W11632700 (UI console)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Timonium, MD 21093
Alexander D.
Job Details: 03/02/2023
cx complaint unit giving f7e1error. inspected unit verified complaint . found motor buzzes. found cap leaking oil . replaced cap . ran calibration and autotest. unit is now working properly
We serviced a
KITCHENAID MICROWAVE
Model KMHC319KPS0
Near Sykesville, MD 21784
Sal R.
Job Details: 03/02/2023
"CX complaint is that the unit is sparking and then powering off. I found the unit to be umplugged when I arrived. I plugged the unit back in and ran a 1 min cycle with aq wet paper towel. I found that the unit sparked form the tranformer and then powered off. I then unplugged and ran the same cycle. I found the same results. I am ordering 1 trnasformer (W11465624), 1 run cap(W10561770), and 1 diode fuse(W11256462). I will return with the mag on return visit. I called WP safty team and explained my findings. Parts are in stock with safty and WP S.T. is x-parting tran and cap to office with PO # as refferanse. Please see SR #7735765548. Once parts have been recived, please have someone form the office call to set a return date.; ordrng 1 W11465624 (transformer) and 1 W11256462 (diode fuse) and 1 W10561770 (Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Bethesda, MD 20816
Roberto I.
Job Details: 03/02/2023
"Replaced part, compressor anf fans sterted. Unit good to go"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Locust Grove, VA 22508
Eric F.
Job Details: 03/02/2023
"Installed parts, could not get new gearcase to thread completely through old basket, too much rust in basket from previous gearcase issue. Ordering wash basket and wash plate to address rust damage to unit.; ordrng 1 W10811960 (spin basket) and 1 W10902814 (washplate)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Timonium, MD 21093
Alexander D.
Job Details: 03/02/2023
"replaced stator, clutch and slider. cx mentioned her clothes would come out dripping wet sometimes and sometimes sheets would ball up. found unit leaning to the right releveled unit. ran calibration and autotest. cx agrees unit sounds quieter now. unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Locust Grove, VA 22508
Eric F.
Job Details: 03/02/2023
Confirmed cx complaint unit leaking from top of fridge cabinet. Found triple valve split at inlet. Ordering new triple valve.; ordrng 1 W11579561 (triple valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newark, DE 19702
Frederick R.
Job Details: 03/02/2023
Reset and secures dishwasher for CX. Installer never put mounting brackets on unit. DW now repaired and working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22304
Eric W.
Job Details: 03/02/2023
installed new heater probes
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Oakton, VA 22124
Jason A.
Job Details: 03/02/2023
CX complaint FRIDGE NO COOL BOTH RC & FC. Found unit unplugged. Toggle in / out showroom. Tried to run test 38 98% but wont turn on compressor. Measured 2.4VDC at blk/red wire when compressor not running then drops to 1.1VDC when compr runs. Check voltages at HV board & at UI disp & door UI. Called techline SR: I forgot to record SR# but wrote down on ORION board. JJ TO RETURN. PARTS OOS. CX is VERY UNHAPPY!!! > JJ; ordrng 1 W11567409 (Orion) and 1 W11574770 (HV board GF2) and 1 W11574767 (Door UI) and 1 W11506421 (Invtr) and 1 LOOK (LOOK) and 1 JJTORETURN (JJ TO RETURN)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/02/2023
Motor and capacitor replaced and calibrated. Unit tested and is working properly. Old parts left with customer.
We serviced a
KITCHENAID RANGE
Model KERS303BSS0
Near Herndon, VA 20171
Christian C.
Job Details: 03/02/2023
Cx complaint unit bake element does not heat. Inspected unit bake element is not heating up. Found connection loose to bake element. Bake element reading 13.6ohms. Tested unit in bake and bake element is heating up again. Unit is working as designed. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, DE 19947
Michael E.
Job Details: 03/02/2023
CX complaint: no ice. Tested and verified complaint. Under door wiring is intact. Inlet tube is not frozen. I found frost locking the IB arm in place so it could not check ice level. It appears the frost is coming from the ice chute door. Ordering ice chute door. Scheduled return visit for 3/8 any time; ordrng 1 W11098702 (door-ice)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/02/2023
"replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Fairfax, VA 22033
Christian C.
Job Details: 03/02/2023
Cx complaint unit is leaking from underneath unit. Inspected unit found drain tube loose from installation. Secured drain tube. Tested unit 3 times in diag cycle and ran a normal cycle for about 20 minutes. No more leak. Unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG515S0JS0
Near Bryans Road, MD 20616
Robert A.
Job Details: 03/02/2023
Cx complaint that the unit is not working in bake mode. I inspected the unit to confirm the complaint. I found all burners and broil work fine. The oven seems to spark but does not ignite. The unit needs a new bake ignitor to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WP9758079 (oven ignitor)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Elkton, MD 21921
Frederick R.
Job Details: 03/02/2023
"Replaced nozzle per prior techs diagnosis.. Reassembled rotor/stator, all wiring. Could not test unit because there was no water supply. Repair is complete"
We serviced a
KITCHENAID RANGE
Model KFED500EWH05
Near Derwood, MD 20855
Julian H.
Job Details: 03/02/2023
CX complaint about unit not heating properly burning food sometimes or undercooked inspected test mode found error F6e1 over temp registered on oven went to the back removed power starting to check resistance from temp sensor @ control connector p10-3 p10-4 found it high 1325oh @ room temp then check sensor & got 1080 oh track wiring & found molex plug partially loose see pic reconnected & secured it with zip tie resume temp tested cycle & working properly
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Germantown, MD 20874
Ricardo S.
Job Details: 03/02/2023
"the client complains that all the burners started to makes a clicking noise but now started to work normally, .. inspected unit, connection on spark modudle and switches cks ok. oven and burners works fine.. looks like the unit has a faulty switches .. order parts; ordrng 1 w10846473 (spark switches) and 1 w11565127 (spark module)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW
Near Suffolk, VA 23434
Zachery R.
Job Details: 03/02/2023
upon arrival unable to locate unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Baltimore, MD 21215
Shane M.
Job Details: 03/02/2023
cx canceled at door.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP00
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/02/2023
"Cx cpomplaint no water, no ice, water filter stuck.I was able to remove and replace the water filter for the cx, but there is something wrong with the filterhead that make filter removal very difficult. The water dispenser didn't work anyway. Bypassed filter head, no water dispensed. Water supply ok. Ordering inlet valve WPW10420083, pre id filterhead to be used on return. Collected $347.31, balance $125. Return visit 3/9/23; ordrng 1 WPW10420083 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, DE 19947
Michael E.
Job Details: 03/02/2023
Replaced the diffuser as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Baltimore, MD 21215
Shane M.
Job Details: 03/02/2023
cx complaint the door was leveled the same. can confirmed complaint. adjusted right door to match left. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Ashburn, VA 20147
Christian C.
Job Details: 03/02/2023
Cx complaint unit is not cooling. Inspected unit found temps in FC section reading around 20 degrees. Inspected evaps and compressor for uv dye none found. Compressor is hot to the touch. Ran test 38 reading watts and went up to 130W and dropped and averaged to 100W. Called techline. SR#7735857072 Advised to be a leak based off of watt draw. Would need to do a nitrogen test at 40PSI to pinpoint where. SS repair 3 count. Compressor none in stock.; ordrng 1 nitrogen (nitrogen) and 1 W11592010 (compressor) and 1 W11548259 (condensor)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Chesapeake, VA 23322
Branden R.
Job Details: 03/02/2023
cx complaint the control panel is extremely hot when the oven is on. the control panel gets extremely hot . checked unit and tested all major componets everything tested good advised cx where vent is under control on unit the control will warm up some with oven running . unit is cycling as designed and running like is should .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Reisterstown, MD 21136
Sal R.
Job Details: 03/02/2023
CX complaint was that the unit would not dispense water . I was able to access the unti and tested the water pad. I found that the valve ould not open. I then accessed and replace the the dual valve and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Stephenson, VA 22656
Ezra M.
Job Details: 03/02/2023
door damaged. reordering door.; ordrng 1 W11575716 (fridge door stainless reorder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Barboursville, VA 22923
Eric F.
Job Details: 03/02/2023
"Confirmed cx complaint unit not producing ice. Ran ice maker test 29, ice maker non responsive, replaced with pre-id'd part, tested unit, found ice clog in fill line, cleared fill line, tested unit, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM01
Near Parkville, MD 21234
Shane M.
Job Details: 03/02/2023
"cx complaint the unit stopped making ice but after inspecting the unit, i found icebinn full of ice. showed cx, made sure ice dispensed. unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Glen Burnie, MD 21060
Israel R.
Job Details: 03/02/2023
"Custome complaint unit is not freezing food fast enough it takes acouple day for something to freeze. Ice maker is not working. And another company told her it was seal system. I check temps and the refrigeraot is about 40 degrees and freezer is 15 degrees. I ran test 5 and tested. Unit is turning on the compressor and im reading 62 to 64 watts and on high it was like 177 watts. So it wither a bad compressor or obstruction. Called seal system tech and guided me to some checks and adviced to order seal system parts. Also the closer for the left side RC door is bad is not closing the door. Ordering compressor, dryer, closer three ways vavle evaporatos and coupler owes 450 labor; ordrng 1 WPW10143759 (dryer) and 1 W10779331 (compressor) and 1 W11163783 (closer Left hand 46.42) and 1 W11575003 (Three way valve) and 1 W11492867 (Evaporator) and 1 W11506635 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Ocean View, DE 19970
Michael E.
Job Details: 03/02/2023
"Upon arrival i tested and had 123vac into control but no voltage out to UI. LED on control is off. Replaced control, allowed 5 min to synchronize, then calibrated and tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Baltimore, MD 21213
Shane M.
Job Details: 03/02/2023
cx complaint the unit isnt drying proper. found a clogged ventline. cleared the ventcover at exit. unit now working properly.
We serviced a
KITCHENAID WASHER
Model KDTM404ESS1
Near Falls Church, VA 22046
Leon
Job Details: 03/02/2023
cx complaint was unit would make loud sounds when washing confirmed complaaint seen that the sound the unit was making was the motor making a buzzing sound cx would need a new sump cx said he would call back if he wants the work done; ordrng 1 W10861526 (sump pump)
We serviced a
KITCHENAID REFRIGERATOR
Model kssc48qts03
Near Virginia Beach, VA 23451
Austin D.
Job Details: 03/02/2023
"came out to resolve the issue. replaced the inverter. comrpessor came on. advised cx to monitor the unit for 24 hours. noticed a piercing vavle located on the refrgerant line. therefore, the unit has had sealed system done in the past. if cx calls back i recommend sending a sealed sytem tech."
We serviced a
AMANA DRYER
Model NGD5800HW2
Near Baltimore, MD 21224
Dustin F.
Job Details: 03/02/2023
"CX complaint: ever since purchase door latch wasnt working rightInspected unit, confirmed COmplaint. Found door latch detached laying inside inner door, preventing unit from working.reattached door latch and unit is now working as intended."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Davidsonville, MD 21035
Shane B.
Job Details: 03/02/2023
cx complaint is the unit leaking water. cx bought a new under counter IM and installed it. she wants the whirlpool unit reinstalled and diagnosed. i removed other unit and put it in the garage. started to reinstall the whirlpool unit and found the water line that the supply hooks up to is damaged. the end is cut off. called techline to make sure i ordered the correct water line. SR#7735853826. found nothing else out of place on the unit. quoted cx for new water line. she paid in full. schedule when available.; ordrng 1 WPW10678300 (tube)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Portsmouth, VA 23704
Zachery R.
Job Details: 03/02/2023
"cx complaint long dry times. checked unit, come to find poor airflow. advised cx to have duct work cleaned"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/02/2023
"CX Concern the unit not drying clothes , found loose connection at element .. reseated and tested unit.. unit now heating .. I also recommened the cx to replace foil venting with flexible rigid or ridgid venting/ inspect venting .. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 03/02/2023
"Cx complaint unit is not working properly inspected unit found the inner door glass for the oven shattered and the door hinges are not allowing door to stay open ordering the hinges, door glass. Cx also has issue with the microwave door the inner door panel is warped found gap between the microwave door glass and the inner door panel ordering inner door assy and rivet arm. SR 773586921; ordrng 1 W11600214 (Inner door) and 2 WPW10128850 (arm)s and 2 W10639067 (hinge-door)s and 1 WPW10709147 (frame-glas)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Richmond, VA 23229
Joseph D.
Job Details: 03/02/2023
Replacd controls and unit now heating and cooling properly. Fans sensors check properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 03/02/2023
Cx complaint unit is not working properly inspected unit removed and replaced the bushings tested and Inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near York, PA 17406
Fred G.
Job Details: 03/02/2023
"cx complaint unit was not turning on. found units breaker was off. had cx turn breaker on. unit did turn on and work. I removed front door panel and found when unit would intermittenly turn off. removed terminal block cover and found L1 wire screw to unit was loose. unit had a small thermal event due to the loose wire. i was able to replace the terminal block with van stock and repair wire. tested unit and found unit now checks good.; ordrng 1 w11573809 (term-block (FG VS)), used 1 w11573809 (term-block) from stock"
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS00
Near Bear, DE 19701
Taylor F.
Job Details: 03/02/2023
Cx complaimnt is unit not lighting properly. Tested inspected and verifed complaint. Found the cx had drip trays under the burner heads and some burner heads were not on properly. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 03/02/2023
"cx complaitn display out, lights in oven work, reset power and display blank, buttons responding, shorted control part# 8303883 NLA, collected$120"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/02/2023
"since repair LF to RR burners throw error, LF errors f36 c91 and RR errors f21......... original ticket had KICU569 as model and pre-id sent module ending in 7233, actual model # KICU509, module should end in 7232, confirm thru TSP and service pointer.........ordering correct module (5 trib); ordrng 1 W10857232 (module)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23322
Branden R.
Job Details: 03/02/2023
"cx complaint not cooling - freezer section - refrigerator checked unit and fridge was at 38 and freezer at 5 , tested all major componets and everything tested good thermistor , heater fan motor all in range with techsheet . found gasket on freezer unseated on the bottom of door causing warm air to get into freezer . steamed gasket and leveled unit on feet properly . unit is running as designed ."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Columbia, MD 21045
Robert L.
Job Details: 03/02/2023
"cx complaint drm not turning, found belt had seperated, replaced belt from -pre-id, tested all ops ok,.... screws at filter rusted was able to lift top far enough to take from off"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Strasburg, VA 22657
Ezra M.
Job Details: 03/02/2023
low cooled freezer. did not get full frost pattern. unit has bad compressor or low charge. ordering compressor and all needed parts. all parts are covered by entiltement; ordrng 1 W11557671 (Compressor) and 1 W11109499 (drier-tube) and 1 W11504433 (coupler drier) and 1 W11504447 (Coupler drier) and 1 W11504415 (coupler compressor) and 1 W11504431 (coupler compressor) and 1 W11504431 (coupler compressor) and 1 W11506635 (process stub) and 1 look (look)
We serviced a
JENN-AIR OVEN
Model JJW3430IL00
Near Gloucester, VA 23061
Justin W.
Job Details: 03/02/2023
cx complaint f2e1 error code. confirmed complaint. confirmed pop within manufacturer warranty. replaced ui from pre id. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Elkton, MD 21921
Frederick R.
Job Details: 03/02/2023
"CX complaint is no cool. Inspected/tested and found unit has a siezed compressor. This falls under service pointer W11634348.. Ordering compressor, drier and coupler. Please reschedule asap.2 ct SS; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Columbia, MD 21044
Robert L.
Job Details: 03/02/2023
"installed left Rc door and icemaker per previous, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Madison, VA 22727
Eric F.
Job Details: 03/02/2023
"Confirmed cx complaint unit leaking. Found front panel warped, not attaching to inner door properly, leaving a gap when door closes. Ordering front panel.; ordrng 1 W11613483 (front panel)"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS
Near Bear, DE 19701
Taylor F.
Job Details: 03/02/2023
On arrival cx stated unit is at a different property. Gave cx a TY card and they will call to open a new ticket and reschedule.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Rockville, MD 20852
Roberto I.
Job Details: 03/02/2023
"CX complaint Fc not cold enough.Found 37F in the Rc and 10F in the Fc. Removed evap cover, found incomplete frost pattern. Compressor amp draw 0.6A.Ordering compressor W11580057, evap W11578004, drier W11109499 and couplers on PL. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11578004 (evaporator) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 sealed system tech and 1 3 counts"
We serviced a
KITCHENAID ICE MAKER
Model KUIP15PRXX2
Near Potomac, MD 20854
Ricardo S.
Job Details: 03/02/2023
"Replaced parts, unit tested and works fine .. no leaks"
We serviced a
MAYTAG DRYER
Model MGDC215EW1
Near Washington, DC 20017
Samuel R.
Job Details: 03/02/2023
cx complaint unit is not heating.inspected unit and could confirm.found vent to be clogged causing thermofuse to blow.tested thermo fuse and read 7.58mohms.unit needs a new thermofuse.cx will get vent cleaned WP3392519 100 tribles; ordrng 1 WP3392519 (thermo fise)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bear, DE 19701
Taylor F.
Job Details: 03/02/2023
Cx complaint is unit not dispensing ice. Tested inspected and verified complaint. Found a cube got stuck in the dispenser chute and caused the ice to freeze together. Remvoed ice blockage and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL FREEZER
Model ART318FFDW10
Near Elkton, MD 21921
Frederick R.
Job Details: 03/02/2023
"CX complaint is no cool. Inspected unit and with use of nitrogen verified only leak at bottom of drier. Made 4 attempts to lockring 2 driers on and could not get leak to stop. I ran out of loktite glue and couplers to fit the drier. Ordering couplers, driers and have Ally sending me locktite glue. Please reschedule asap. 2 ct SS; ordrng 2 WPW10143759 (dryer)s and 5 W11504415 (coupler)s and 5 W11504431 (coupler)s and 5 W11506619 (coupler)s and 5 W11504445 (coupler)s and 5 W11506623 (coupler)s and 5 W11504449 (coupler)s"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Ashburn, VA 20148
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Washer is getting out of balance. Ran Service Diagnostics on the unit. No error codes found. Cx is trying to Wash blanket / comforters. I advised that they will need to take those items to the laundromat. I also show the cx the water fill on the Normal Cycle. I advised the cx on a regular load to break that down to 5-6 loads and wash small amounts at one time. This is a use and Care Call. Advised to the cx they only get on of these.
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Washington, DC 20008
Brian F.
Job Details: 03/02/2023
"Cx states splintering in glass cooktop, inspected and confirmed. Unit needs new cooktop; ordrng 1 WPW10396765 (cooktop) and 1 look (look)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newark, DE 19702
Taylor F.
Job Details: 03/02/2023
Cx complaint is unit not draining properly. Tested inspected and verifed complaint. Replaced drain pump from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23451
Austin D.
Job Details: 03/02/2023
"cx complaint the unit is not turning on once a cycle is selceted. checked unit and found motor humming when turned on. found cap reading 0 uf. reolacdd the cap and tested operation. unit is good to go.; ordrng 1 W11395618 (cap ar vs), used 1 W11395618 (cap ar vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsville, VA 23111
Chris B.
Job Details: 03/02/2023
cx comp unit squeels loud insp unit conf cx comp replaced idler and rollers tested unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS2
Near Lothian, MD 20711
Shane B.
Job Details: 03/02/2023
"cx complaint is the unit displayijng an error code. cx cycled power but code returned. checked for codes and found F8E0, F2E1. cleared codes. found blower fan reads 120ohms. in spec is 105. ran a bake cycle. fan does run but error code returned. unit will need new blower fan. quoted cx for repair. they paid in full. schedule when part is avialble.; ordrng 1 W11107275 (fan-blwr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/02/2023
Customer complaint is that the unit is not cooling. Found the evaporator frozen over. Evaporator thawed off and found that the brown wire for the element connector was backed out of the connector. Wire reseated and unit tested. Unit is working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Georgetown, DE 19947
Michael E.
Job Details: 03/02/2023
Replaced the control as per previous diagnosis. Tested unit and it is still keeping fan blowing as if on high. Could not pull unit down due to trim under unit. CX is going to have builder remove it and then we can reschedule. Marked vent fan for return visit.; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near Derwood, MD 20855
Julian H.
Job Details: 03/02/2023
GOT HERE broken inner glass scode doesnt applied for this unit replaced & working CX PIF THRU APP
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, VA 23061
Justin W.
Job Details: 03/02/2023
cx complaint door opens randomly. attempted to confirm complaint. unable to replicate issue. ordering control for open button malfunctioning.; ordrng 1 W11206156 (control)
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Cobbs Creek, VA 23035
Justin W.
Job Details: 03/02/2023
cx complaint unit makes a clunking noise and doesnt drain all water out of bellow. checked to find no error codes. ran test cycle and was unable to replicate noise. cleared holes in bellow. unit working as designed. advised cx to monitor and try to record sound if it happens again. cx paid in full.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23601
Justin W.
Job Details: 03/02/2023
replaced cycling thermostat. tested unit still non functioning. called techline spoke to Ed sr7735861491 tested contacts on timer to find 0vac between contact b and neutral going to start button when it should read 120 vac. ordering timer per techline.; ordrng 1 WPW10185982 (timer)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Bernard M.
Job Details: 03/02/2023
Cx complaint unit doesn't complete cycle. Entered diag and found no error codes. When arrived cx had king size comforter in unit. They also have been washing bathroom rugs. The comforter was heavy and causing unit to go off balance. Informed cx its too big and when unit senses it shuts it down. Cx understood and will look into purchasing bigger unit. Unit runs as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Baltimore, MD 21218
Shane M.
Job Details: 03/02/2023
cx complaint the unit isnt washing dishes. found 9-1 9-4 ordering sump w lower spray arm.; ordrng 1 W10861526 (sump) and 1 W10860176 (spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Newark, DE 19713
Taylor F.
Job Details: 03/02/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the dual valve to be unplugged. Plugged in valve and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Milton, DE 19968
Michael E.
Job Details: 03/02/2023
"Replaced the level legs and tested unit. Getting a loud chirping sound. I found belt slipping on pulley and also capacitor failed resistance test reading at 2 olms but on label was showing 50 olms. Replaced drive pulley, belt and capacitor from van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W11395618 (capacitor Van Stock) and 1 W10721967 (drive pulley Van Stock) and 1 W11239857 (belt Van Stock), used 1 W11395618 (capacitor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Charles City, VA 23030
Lucas R.
Job Details: 03/02/2023
"upon arrival fc fan running loudly, found fc evap covered in ice, heater would not energize in test 6 or 38, 8 vac br-w wires at cabinet, 120 vac p2 pk- p1 w wires at control, called techline spoke with leon, advised open pk wire in cabinet to heater, unit non repairable."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Baltimore, MD 21229
Shane M.
Job Details: 03/02/2023
cx complaint the tub being dirty after cleaning. tub still stained. ordering tub. advised cx inspect tub before calling back for install.; ordrng 1 W11178227 (tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ocean View, DE 19967
Michael E.
Job Details: 03/02/2023
Replaced the RC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Timberville, VA 22853
Danny R.
Job Details: 03/02/2023
found unit not defrosting well will need control and sensor; ordrng 1 WP2315549 (fan) and 1 W11546690 (control) and 1 WPW10384183 (sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Glen Allen, VA 23060
Joseph D.
Job Details: 03/02/2023
"Cx complaint unit shutting off found poor power supply, unit now working properly. Seated all connections advised cx to have electrician look at fuse."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Chesterfield, VA 23838
John P.
Job Details: 03/02/2023
CX complaint unit not spinning clothes out checked the unit found no stored error codes upon putting unit in the high-speed spin can hear abnormal noise coming from bearings most likely causing control to not go into high spin speed properly ordering control and tub assembly; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 W11557803 (Bolt) and 1 W11544680 (Acu) and 1 2tech (2tech) and 1 W11460604 (Tub shp2cx) and 1 2ct (2ct)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hanover, PA 17331
Drew B.
Job Details: 03/02/2023
replaced parts and now checks good no ice on the evap..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chesapeake, VA 23322
Branden R.
Job Details: 03/02/2023
"cx complaint fridge fresh flow filter noise, checked unit and found in test 3 on unit loud noise comes from the damper in the fridge . called techline to document was advised to replace damper with new one . ordering new damper per techline all other major componets checked goodbruce with techlinesr7735858295; ordrng 1 W11236851 (damper)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Joseph D.
Job Details: 03/02/2023
Cx called outside of his 2 year warranty. Told him he was not covered.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Dundalk, MD 21222
Dustin F.
Job Details: 03/02/2023
"CX complaint: grinding noise when unit spinning or aggitatingInspected unit, spun drum by hand, could hear change or something stuck under washplate, pulled washplate screw but tried everything, could NOT get washplate off without breaking it. checked under unit, found gearcase seal failed. Gearcase oil EVERYWHERE. unit needs new Washplate,washplate screw,Gearcase,motor,capacitor,actuator, belt, shield. drive hub,and clutch Please 2 count Gearcase at the VERY least. ALOT of work here.; ordrng 1 W11454734 (gearcase) and 1 W11283592 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (actuator) and 1 WPW10427633 (Shield) and 1 W10721967 (clutch) and 1 W10902814 (washplate) and 1 W10528947 (drive hub) and 1 W10752187 (washplate screw)"
We serviced a
JENNAIR OVEN
Model JJW2427DS03
Near Virginia Beach, VA 23451
Austin D.
Job Details: 03/02/2023
came out to resolve the issue by repalcing the control. disassembled the unit as nbeeded. replaced the ui and put the unit back together. tested operation. unit is good to go and reqached 350 degrees like it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Bluemont, VA 20135
Ezra M.
Job Details: 03/02/2023
"fc cooling, rc no cool. evap fan motor not operating. verified 121 vac to fan motor. will need new fan motor.; ordrng 1 W11024089 (motor-evap)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRW00
Near Richmond, VA 23236
John P.
Job Details: 03/02/2023
Installed ice maker tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Potomac, MD 20854
Roberto I.
Job Details: 03/02/2023
"CX complaint no power.Confirmed unresponsive control panel. Removed outer door, confirmed 120Vac supplied top the control board and 14.7Vac supplied to the console. Orddering console W11165145 (CBE). Collected $120, balance due $110. TReturn visit 3/9/23; ordrng 1 W11165145 (console)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Reading, PA 19609
Cody H.
Job Details: 03/02/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, no further work needed."
We serviced a
JENN-AIR MICROWAVE
Model JMV9186WS2
Near Cockeysville, MD 21030
Alexander D.
Job Details: 03/02/2023
cx complaint vent grille fell off while cleaning and broke. inspected unit and verified complaint. unit will need SS vent grille. quoted cx 346.34. cx wasnt expecting to pay full balance today. cx paid 120.00 service call with check#1548 and said she will call office tomorrow morning to pay remaining balance.; ordrng 1 W10310711 (vent grille SS)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Prince George, VA 23875
Chris B.
Job Details: 03/02/2023
cx comp unit drum will not spin insp unit conf cx comp found f4e4 line 2 voltage error logged adjusted connector in outlet unit works as desighned advised cx tpo call pro electrician to replace 240v 3 prong outlet also did inspect terminal block and looks great unit is working as desighned cx also stated unit sqeeks insp unit could not duplicate cx comp advised cx to record video if problem prosist
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/02/2023
"CX complaint water overflows from reservoir and melts the ice.Ran test mode, found water level sensor not sensing water level and water running for long time before stopping. Orderring Rec pump W11542867; ordrng 1 W11542867 (rec. pump)"