Service History 655 - VIA Appliance

We serviced a

WHIRLPOOL OVEN

Model GGE388LXS00

Near Silver Spring, MD 20904

Dustin F.

Job Details: 02/20/2023

"CX Complaint- Feature not availableInspected unit, found fault codesF1E0 F5E1F5E0F6E1CX doesnt want to repair unit, i advised replacing control and 2 elements i found damged. but he just wanted a diag. charging CX svc fee."

We serviced a

WHIRLPOOL DRYER

Model MED5500FW1

Near Middletown, DE 19709

Taylor F.

Job Details: 02/20/2023

"Cx complaint is unit making a squeeling noise. Tested inspected and verifed complaint. Insatalled dryer repair kit from VS. Tested unit and unit is now working as designed. Job is complete. Cx paid in full by CC.; ordrng 1 4392067 (dryer repair kit TF VAN STOCK), used 1 4392067 (dryer repair kit TF VAN STOCk) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG00

Near Reston, VA 20191

Richard B.

Job Details: 02/20/2023

"CX complant . Food in fridge freezing. Prior diagnosis found unit needs door and hinge. Inspected unit and found unit needs hinge but not door. Heated gasket so door gasket grabs frame, Adjusted door heights with washers . Job completed, Advised CX to leave closed for two hours. RB"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM804ESS2

Near Manheim, PA 17545

Justin L.

Job Details: 02/20/2023

Cx complaint unit not cleaning. Was able to access unit and found f9e4 diverter spray arm error f7e1 no heat f6e1 low/no water. Ran unit and found it filled and motor hummed but not pumping. Quoted cx for repair and collected service only for now as they want time to decide

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJZ00

Near Richmond, VA 23221

Joseph D.

Job Details: 02/20/2023

Charged unit to 140 psi. Unit held charge. Called techline. Who stated it must be an internal leak if unit doesn't show bubbles on any of the externalbkoints which it doesn't. No sign of leak. Unit still leaking over a week or two. Techline advised to have cx call trade care team for pex.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Round Hill, VA 20141

Ricky E.

Job Details: 02/20/2023

all parts are needed for the repair. the units ui is faulty and corrupt. this is causing issues with the other boards.. customer contacting wpl about backorder status; saved tckt

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Midlothian, VA 23112

Chris B.

Job Details: 02/20/2023

replaced control tested light and unit working as desighned

We serviced a

MAYTAG WASHER

Model MEDC215EW1

Near Culpeper, VA 22701

Eric F.

Job Details: 02/20/2023

"Installed parts, tested unit, unit, unit working as designed. Cx states that door handle started coming off in the past week. Ordering handle, cx is going to install the part. Please ship handle directly to cx.; ordrng 1 W10861225 (handle) and 1 look"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Powhatan, VA 23139

John P.

Job Details: 02/20/2023

Replaced lid latch tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/20/2023

compressor shipped unpresurerized in box. box was damaged and looks to have been on its side.. reordering part...; ordrng 1 W11209866 (compressor)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Powhatan, VA 23139

John P.

Job Details: 02/20/2023

Installed igniter tested working as designed.

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 02/20/2023

"Cx complaint, convection fan not operating during use, tested all circuits, convection fan motor tested at 90 ohms, control circuit and harness intermittent vac. Ordering control and harness to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11122852 (cntrl-elec) and 1 W11454285 (HARNESS)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23221

Joseph D.

Job Details: 02/20/2023

"Levelled calibrated, ran test cleared obl errors unit working properly."

We serviced a

MAYTAG RANGE

Model MER6600FZ5

Near Murrells Inlet, SC 29576

Rolf K.

Job Details: 02/20/2023

"Cx complains drawer not closing right. Found bent drawer. Ordering new drawer, mounting brackets and drawer glides; ordrng 1 W10813962 (utility drawer) and 2 W10838990 (mounting bracket)s and 1 W10807828 (drawer glide) and 1 W11516728 (drawer panel)"

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Ocean View, DE 19970

Michael E.

Job Details: 02/20/2023

"CX complaint: low cool. Tested and verified complaint. 15 degrees in FC and 47 in RC. Compressor running well and evap not frozen. Amp draw on compressor is 0.8. Replaced comntrol, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFC310S0EW1

Near Chesapeake, VA 23321

Zachery R.

Job Details: 02/20/2023

"replaced all parts, called techline, was advised to replace harness and switches. ordering hanress to complete repair; ordrng 1 W11226234 (harns-wire) and 1 W11396691 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Maidens, VA 23102

John P.

Job Details: 02/20/2023

Installed LEDs tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bunker Hill, WV 25413

Danny R.

Job Details: 02/20/2023

couldnt find house called cx and offcie they couoldnt find iut either no answer on cx phone; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS03

Near Harrisburg, PA 17112

Cody H.

Job Details: 02/20/2023

"Was able to access unit and install parts. Tested unit after parts installed, test 1-RC thermistor reading 67*F test 3-RC evap thermistor reading 46*F And test 57 fan did kick on. Unit seems to be working as designed, no further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bunker Hill, WV 25413

Danny R.

Job Details: 02/20/2023

cx states unit wont turn off and sometimes doesmrt repsond it had codes for flood and and a bad ui will need door gasket at the bottom aand a ui; ordrng 1 W11606677 (door gasket lower) and 1 W11460908 (panel ui) and 1 W11460962 (ui control)

We serviced a

KITCHENAID MICROWAVE

Model KBMS1454SSS3

Near Fairfax Station, VA 22039

Leon

Job Details: 02/20/2023

cx complaint was the wave guide burnt in the middle comfirmed issue took waveguide off seen there was no burns in the inside of the unit tested unit by warming up a paper towel for about 30 sec first then a glass of water for about 5 mins no smoke or burning smell called safely to tell them the findingcx said they would but the cover there self and install it

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 02/20/2023

Cx complaint is that the latch is hard to open and close and is very loud when latching. Upon arrival I found that the latch mechanism is not always tatching and is loud when it does. I verified that the unit is level and the strike is landing in the latch properly. I am ordering the latch. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11412299 (Door Latch)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Richmond, VA 23219

Joseph D.

Job Details: 02/20/2023

Replaced warped front panel. Unit now working properly. No errors.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Winchester, VA 22602

Danny R.

Job Details: 02/20/2023

unit is leaking air into icebin will need door its wharped and chut parts not lining up ordering freezer door and fitting; ordrng 1 W11467303 (freezer door) and 1 W11252188 (conector) and 1 W11091654 (conector)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 02/20/2023

"Replaced capacitor and unit wouldn't turn on. Replaced control, calibrated , unit now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Orrtanna, PA 17353

Andrew S.

Job Details: 02/20/2023

"Cx complaint is that the unit is making a loud noise when it is washing. Upon arrival I found that the unit is making the noise when it is agitating. I tipped the unit back and found that the gear case seals have failed and oil is leaking onto the drive assembly. I was able to remove the wash plate. I am ordering the gearcase, belt and splutch. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Midlothian, VA 23112

Chris B.

Job Details: 02/20/2023

cx comp unit humms loud insp unit conf cx comp found comp rattling tightened bracket on comp and added cardboard baffle unit workming as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Winchester, VA 22601

Danny R.

Job Details: 02/20/2023

czame found heater in range but found erros codes for vent motor and heat sensor both these will stop unit from drying right .; ordrng 1 W11410464 (sensor) and 1 W11573758 (thermodtat) and 1 W11416460 (vent) and 1 W11545539 (gasket)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Mineral, VA 23117

Thomas B.

Job Details: 02/20/2023

Leveled out unit and adjusted the dryer door tested and inspected for proper use unit now functions Normally

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Reisterstown, MD 21136

Justin S.

Job Details: 02/20/2023

cx also has a set of door hanldes. neither door handles are fitting both the freezer door or the refrigerator door. took pics of door handles with measurements. called parts and went over everything with them from wrong size to needing mounting hardware if the same set screw handles are needed. the cx says the unit is also not making ice. found the freezer is at 7f. found the bail arm is in the off position for the ice maker. set back to on and the ice maker harvested and filled. the unit just needs handles and possible mounting hardware. mr called about door handles; ordrng 1 W11231245 (handle) and 1 W11194767 (handle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Richmond, VA 23236

Chris B.

Job Details: 02/20/2023

cx comp unit led will come on in rc insp unit and door switches conf cx comp replaced rc led tested unit working as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model MH2155XPS2

Near Lititz, PA 17543

Justin L.

Job Details: 02/20/2023

Cx complaint of unit not working properly. Was able to access unit and found with a cup of water at full power for 2 minutes the unit doesnt heat. Tested and found multiple failed components. While testing found that the fan works but the speed doesnt change and is grinding and rounding out shaft. Ordering all parts needed for repair some of which are NLA and once found office will need to set return; ordrng 1 8204751 (fan motor (NLA)) and 1 W10245183 (magnatron) and 1 8183698 (thermostat) and 1 W11256462 (diode) and 1 W10850446 (capactitor) and 1 WPW10136726 (transformer) and 1 8204694 (fan wheel (NLA)) and 1 8183726 (control)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near McLean, VA 22101

Jason A.

Job Details: 02/20/2023

CX complaint FRIDGE cooled a few days after last sealed system service. Found unit unplugged. Hooked up gauges. LO SIDE reads 12psi & same with HI SIDE. Removed evap cover & used UV light but no signs of UV. Plug unit in & compressor runs pulls 0.7A LO SIDE goes to -26 psi vaccum & HI SIDE to 56 psi. NO FROST PATTERN. Isolate yoder lines from UV drier to cap tube & pressurise with 140 psi Nitrogen. Started seeing pressure drop 10 minutes into test. See SDpics. Called techline to document non-repairable. SR: >JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Culpeper, VA 22701

Eric F.

Job Details: 02/20/2023

"Confirmed cx complaint unit still intermittently leaking from ice maker fascia. Called techline, techline advised replacing ice maker box assembley and valves, stated that they had an issue with seepage on older valves, requested that we order valves from a whirlpool certified warehouse to ensure that we have the most up to date valves.; ordrng 1 WPW10598013 (cover) and 1 W11605504 (icebox assembley) and 1 WPW10280988 (gasket) and 1 WPW10635022 (adapter) and 1 WPW10320706 (gasket) and 1 W11482025 (dual valve) and 1 W11495416 (triple valve) and 1 look"

We serviced a

JENN-AIR OVEN

Model JJW2830IM01

Near Bowie, MD 20721

Shane B.

Job Details: 02/20/2023

"installed all ordered parts. restored power, programmed new console and tested both ovens. both heated properly and no codes appeared. unit is working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Centreville, VA 20120

Ezra M.

Job Details: 02/20/2023

"microwave door not holding tight on left side. ordering hinges and arm; ordrng 1 WPW10128850 (arm) and 2 W11598178 (hinge, door)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Fairfax, VA 22033

Demonte S.

Job Details: 02/20/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher isn't cleaning Dishes / Rust spots on inner Door and Inner Tub. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Diverter Valve can't find the home position. Checked the sump motor for leaks. No leaks found. F6E1 Water Valve electrical failure. Water valve isn't allow enough water to fill the low Tub. Checked the Tub & Inner Door. Both places are rusting really badly. Cx only paid for the Service Call Only by Card. If the cx calls back order the Sump Motor = W11178672, Water Valve = W10648041 , Inner Door = W10919271& Tub = W10713320. Don't go without parts."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Fawn Grove, PA 17321

Sal R.

Job Details: 02/20/2023

CX compliant is that the unit is leaking. I found that the the dual valve when ever water is dispesed or called folr from the icemaker it leaks . I am ordering 1 dual valve . I ahve set a retutn date for 2/23; ordrng 1 W11482383 (Dual valve 9 @ tribs) and 1 WP482338 (RTV)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Arlington, VA 22201

David J.

Job Details: 02/20/2023

Cx complaint unit makes hammering noise. Arrived today and inspected. Did not get any of that noise Cx stated. Removed filter and placed bypass cover and still no noise. Placed filter back and still no noise. Explained to Cx typically that the start of a bad filter head. Unit dispensed water good and showed no sign of bad valve. Explained to properly fix we need to replace filter head. Cx stated she will give it 30 days and if it comes back she will give us a call. Cx paid service call. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chesapeake, VA 23325

Carl A.

Job Details: 02/20/2023

"cx complaint of unit making noise,checked noise coming form water valves and gear case, found oil under clutch on drive shaft ordering parts needed for repairs; ordrng 1 W11210459 (Water Inlet Valve) and 1 WP3951744 (Washer Agitator) and 1 W10772621 (Screw) and 1 W11454741 (Gearcase) and 1 W10890624 (Drive Motor) and 1 WPW10006384 (Drive Belt) and 1 W10721967 (drive pulley) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Walkersville, MD 21793

Ricardo S.

Job Details: 02/20/2023

"CX complains that the unit was not heating at all, but now works fine, inspected unit, termicl block cks ok 240vac, fuses and heater cks ok.. air flow outside the house is good .. dryer heating fine"

We serviced a

WHIRLPOOL WASHER

Model WTW6800WW1

Near Yorkana, PA 17406

Sal R.

Job Details: 02/20/2023

"I attempted to replace parts and found that the stator screw was seezed to the under side of the drive shaft. I also found at the filter cover is dmaged due to bra found stck under it . Unit will also need 1 lower harness , filter cover , RPS sensor , stator plate , place specialty screw, sheild, and 4 buffers . several parts needed are No Longer Avalible. Once all parts are avalible, please have someone formt eh office call to set a retun date. a 2nd tech will still be needed.; ordrng 1 WPW10137697 (lower harness) and 1 W10222008 (fliter cover N/L) and 1 WPW10178988 (RPS 8 @ tribs) and 2 WP8557836 (stator plate 2 @ tribs)s and 1 8534042 (screw N/A) and 1 W10137698 (sheild N/A) and 4 8565172 (buffer N/A)s and 1 2ndtech (2nd tech)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Nanjemoy, MD 20662

Robert A.

Job Details: 02/20/2023

"Cx complaint that the unit's oven is not lighting. I inspected the unit to confirm the complaint. I found the cooktop works fine. The ignitor ohms is 180ohms, I replaced the ignitor and it still didn't work. I traced the voltage from the board to the valve and back to the board, the harness has good continuity as well. I called techline and they led me to find the outlet has bad polarity. I plugged the unit into another outlet and the unit still didn't work but now I was able to see the control board relay was not working. I replaced the control and tested the unit for the cx. The unit is working as designed.I collected the payment in full by CC."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Bel Air, MD 21014

Neil H.

Job Details: 02/20/2023

"CX COMPLAINT BURNERS NOT LIGHTING EVERYTIME DEFECTIVE FINISH NEW CAPS AND BURNER HEADS NEEDED; ordrng 1 W11531096 (Flame Spreader (right Front)) and 2 W11531097 ( Flame Spreader (right Rear & Center))s and 1 W11531098 ( Flame Spreader (left Rear)) and 1 W11550541 (Spreader, Flame Kit (includes Burner Caps) (right Front & Center)) and 1 W11445312 (CAP-BURNER)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Columbia, MD 21045

Robert L.

Job Details: 02/20/2023

"cx complaints top rack falling, open door didnt stop 2 times, and beeping,, found A2(vent ) error, found right rail cap stuck open so rack pulled all the way out and fell under rail, reinstalled upper rack, ran diag and started cycle open door and fuctions stopped several times, possible top rack pressing on door either putting on standby, cx to monitor tested all ops ok, if cx calls back about when door opens keeps running, order door latch #W11412299"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Arlington, VA 22207

David J.

Job Details: 02/20/2023

"Cx complaint unit wont power on. Arrived today and inspected. Had 120vac at wall. And nothing at control. Disconnected power and removed control. Replaced with new control. Removed old ui and replaced with new. Plugged up power and still nothing going to UI. Called Techline SR number above. Speaking with them its possible to have bad parts but also possible to have a bad part thats ran off of DC voltage. Possible pressure switch, light, fan motor, dispenser. Ordering new control and UI and will test again once parts arrive. Ordering extra parts just in case so job is complete next visit. ; ordrng 1 W11583890 (Control) and 1 W11316252 (Upper harness) and 1 W11591400 (Console white) and 1 W11316246 (Pressure switch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Owings Mills, MD 21117

Shane M.

Job Details: 02/20/2023

cx complaint the panel is peeling. can confirmed. replaced panel.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23462

Branden R.

Job Details: 02/20/2023

"came out to replace parts on unit , disasembled and replaced all parts needed , found ice maker in freezer has splinterd allowing water to drinp out of ice maker and cause ice bin to fill with water , ordering new ice maker and valve just in case; ordrng 1 W11482025 (inlet valve) and 1 W11578780 (icemaker)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Aldie, VA 20105

Daniel J.

Job Details: 02/20/2023

per notes replaced left rear ignitor tested now lighting as normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS03

Near Vienna, VA 22180

Jason A.

Job Details: 02/20/2023

CX complaint FRIDGE no cool. Found compressor is running but warm temps. Opened evap & found leak at joint on evap. See SDpics. Unplugged power & signal connectors to inverter so compressor doesnt run. 3CountSealSystem. 2TECH. SEALED SYST PARTS COVERED UNTIL 2024 > JJ; ordrng 1 LOOK (LOOK) and 1 3CountSealSystem.2TECH (3CountSealSystem. 2TECH) and 1 WPW10427993 (evaporator) and 1 W10841139 (compressor) and 1 W10913906 (coupler) and 1 W10143759 (UV DRIER)

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 02/20/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL RANGE

Model JGD3536BW00

Near Arlington, VA 22207

David J.

Job Details: 02/20/2023

"Cx complaint unit knob does not turn. Arrived today and inspected unit and found valve to be seized. To fix issue we will need to removed all burner heads. Inspected all burner heads and found all screws are rusted and unable to be removed without drilling out. Unit will need new burner heads and screws. Ordering new burner heads and screws for return visit as well as manifold. Cx paid in full and will schedule once all parts arrive. ; ordrng 1 74007734 (LR burner head) and 2 74007735 (LF, CR Burner heads)s and 2 74007736 (RR, CF Burner head)s and 10 WP90767 (Screw For Burner Head)s and 1 W10467732 (Manifold)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS3

Near Washington, DC 20037

Samuel R.

Job Details: 02/20/2023

cx complaint unit is not closing properly.inspected unit and could confirm cx complaint.foiund intyerlock to be lined out of place.realigned interlocks and tested unit.now closing good and smooth.unit is now working properly

We serviced a

WHIRLPOOL DRYER

Model Med8200fw1

Near Beaverdam, VA 23015

Thomas B.

Job Details: 02/20/2023

Cx complaint unit is not working properly inspected unit found thermal fuse blown removed and replaced tested for proper use unit now functions Normally ; ordrng 1 W10909685 (fuse-thrml) and 1 W10909685 (Thermal fuse van stock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Little River, SC 29566

Paul F.

Job Details: 02/20/2023

Installed new maker. All check ok.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV07

Near Ocean Pines, MD 21811

Michael E.

Job Details: 02/20/2023

"CX complaint: F4E$ error code. In diagnostic the moisture sensor reading is incorrect. Also, control lost time from going into diagnostic. I had to reset the time. On return visit, replaced both parts. Ordering humidity sensor and control. Cannot reschedule due to SO part. CX would prefer ME for return visit if possible.; ordrng 1 W11590866 (humidity sensor) and 1 W11342846 (ACU)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Taneytown, MD 21787

Ricardo S.

Job Details: 02/20/2023

"Wrong ice maker, but the cx has the Refrigerator ice maker .. she receive the part directly for whirlpool.. replaced i/m i ran test#57, 58 and 59 and works great"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Arlington, VA 22207

David J.

Job Details: 02/20/2023

No answer at door called Cx and they stated they will not be Available until Wednesday. Spoke with office and they are rescheduling. ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Richmond, VA 23235

Chris B.

Job Details: 02/20/2023

replaced control ui and vent tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW0

Near York, PA 17404

Bernard M.

Job Details: 02/20/2023

"Cx complaint the door doesn't close properly and unit shakes. Ran drain spin cycle and found the basket assembly shakes during high speed spin. Removed bottom access panel and found front right absorber not secured to tub, resecured absorber. Inspected door and found hinge coroded and moving up and down. Found hinge to be no longer available. Warranty company will contact cx if hinger can't be found; ordrng 1 8181843 (hinge)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harrisburg, PA 17111

Drew B.

Job Details: 02/20/2023

"cx complaint that unit is intermittingly draining. at times it wont when arrived i checked for codes found none stored and when checking the drain hose install no issues there. and when checking the harness for any lose connections since seen in past with issues. no signs of lose connections in pump connector or in harness that could be seen, able to run auto test and manual checks and recalibrated unit and is also leveled ... informed cx to attemp to run load now and see if issue arrives again . pre W11513246 if cx calls back"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Waldorf, MD 20601

Shawn D.

Job Details: 02/20/2023

"opened system and seemed full of 134a but was pretty stinky like compresor burnt out. replaced the compressor used coupler from v/s then added uv drier installed harness then vacumed unit down and filled to recomended and started cooling. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Timonium, MD 21093

Shane M.

Job Details: 02/20/2023

cx complaint of a ripped gasket. can confirmed. left door gasket ripped. this affecting temps within RC. replaced gasket. unit working properlly.

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ0

Near Hollywood, MD 20636

Robert A.

Job Details: 02/20/2023

"I installed the ordered parts and tested the unit for the cx. The unit is not heating, I checked the components and found the element is reading OL. The other fuses are good to go. The unit needs a new element to resolve the new heating issue. I collected the payment in full by CC.; ordrng 1 WP8544771 (element 117.04)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Earlysville, VA 22936

Eric F.

Job Details: 02/20/2023

"Intalled pivot block, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Conway, SC 29526

Jason T.

Job Details: 02/20/2023

"Installed parts ordered, also used capacitor from van stock to complete the repair. Ran factory test to calibrate and verify unit operation...working as designed.; ordrng 1 W11158830 (capacitor JT VS) and 1 LOOK (LOOK), used 1 W11158830 (CAPACITOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS

Near Chantilly, VA 20151

Demonte S.

Job Details: 02/20/2023

Installed the Deli Drawer & Harness. Tested the unit. Unit is working as Designed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, VA 22401

Robert W.

Job Details: 02/20/2023

"CX cpomplaint is the unit isnt heating. Checkedc element and all thermostats and thermal fuse all is good pulled cover and found terminal block burnt up. Ordering terminal block, Block harness and nuts; ordrng 1 WP3397659 (Therminal block) and 1 279318 (Therminal block harness) and 1 279393 (Terminal nuts)"

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Rockville, MD 20852

Roberto I.

Job Details: 02/20/2023

"Cx complaint washer not working.Ran test mode, no errors. Ran a test cycle, the unit did everything right. Fill ok, agitation ok, spin ok, drain ok. Unable to replicate any issue. Ra a calibration cycle just in case"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 02/20/2023

Customers complaint is water backup into the unit when she is not using it. It is smelly water so it is coming through the check valve. Also error code for electical issue on the control. NTO parts.; ordrng 1 WPW10545278 (drain hose w/ check valve) and 1 8269144A (drain hose) and 1 W11306302 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf995fifz00

Near Chantilly, VA 20151

Demonte S.

Job Details: 02/20/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Freezer Section. I'm getting 62 Degrees with Meter. Checked the Compressor Section. Compressor is running. Drier is cool. Condenser pipe at the compressor is warm. Unit will need the Compressor =W10903341 , Condenser = W11548259 & Drier = W10843121. ( Access Valve comes in the box with the compressor.) If the cx calls back Order all three parts. Don't go without parts. Cx paid for the Service Call Only by Card."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Perry Hall, MD 21128

Emmanuel R.

Job Details: 02/20/2023

"Cs unit is not heating it just clicks and wont respond, found error code f4e1 cavity temp sensor. I tried resetting unit by turning the breaker off but unit is still unresponsive . When you hit start it relay clicks over and over again. Called techline. Replace Mw acu and cavity temp sensor not ohmming out. Customer paid in full.; ordrng 1 W11325603 (control MW acu) and 1 W11568584 (cavity temp sensor)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304LPA0

Near Timonium, MD 21093

Shane M.

Job Details: 02/20/2023

installed new sump w motor. unit working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Mount Joy, PA 17552

Fred G.

Job Details: 02/20/2023

"cx complaint unit is not cooling. inspected unit and found frost building up on outside of evap cover. entered daiga and ran test 5 for defrost sensor and found it to show open. ran test 13 and found the heater is not heating. took evap cover off and defrosted evap. replaced thermistor and found heater was unplugged. plugged in. found thermistor now shows good and unit is working as designed.; ordrng 1 WPW10384183 (thermistor (FG VS)), used 1 wpw10384183 (thermistor) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near North Bethesda, MD 20852

Roberto I.

Job Details: 02/20/2023

Cx just asked me to show her how to replace the water filter. Cx instructed.ollected $120

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near Mount Joy, PA 17552

Fred G.

Job Details: 02/20/2023

"cx complaint unit is not making ice. inspected unit and found ice maker will harvest but when calling for water i can hear water valve but no water is getting to ice maker. removed IM cover and found fill tube was frozen. this is the 4th time now unit needs steamed. I found the fill tube heater is faulty. unit needs FC door and water fitting, 2 tech to correct issue. was able to steam fill tube out to get cx some ice while waiting for door. advised cx door takes 8-10 weeks and ships to them. once in they will call and set up a return visit.; ordrng 1 LW11026429 (freezer door) and 1 W10271540 (fitting)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Lorton, VA 22079

Leon

Job Details: 02/20/2023

cx complaint was gasket was ripped and the unit would have to much water in disp confirmed complaint replaced gasket tested unit everything worked like it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Harrisburg, PA 17110

Cody H.

Job Details: 02/20/2023

"CX complains unit light switch is not working, found switch to have failed and needs replaced. CX tried to fix themselves, voiding warranty. Quoted CX for repair, to which CX agreed. Ordering door switch for return visit. CX paid in full.; ordrng 1 W11384469 (door switch)"

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Falls Church, VA 22046

Jason A.

Job Details: 02/20/2023

CX complaint induction cook top f47 error code.verified error code replaced module.test all element heat.JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Elizabethtown, PA 17022

Fred G.

Job Details: 02/20/2023

"cx complaint dishes are not getting clean. f2e1, f5e1, f4e3. cleared codes and ran auto test. found wash motor is not coming on. removed front panel and found 122.4vac to wash motor. i also found lower and middle spray arms were clogged. unit needs sump&pump and both spray arms to correct issue. once parts are in please call cx and set up a return visit.; ordrng 1 W11087376 (pump&motor) and 1 W10837249 (spray arm lower) and 1 WPW10498900 (spray arm)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Bowie, MD 20721

Shane B.

Job Details: 02/20/2023

"cx complaint is the unit not collecting lint on the screen, having to run loads several times to get them dry. cx said the vent was cleaned a month ago. temp prob shows unit is heating, it quickly reached 200 degrees inside the drum. my air flow meter doesnt register that any air is moving at all. removd duct from rear of unit and ran air flow meter again. meter shows good air flow with duct removed. issue is in the duct. i advised cx have it cleaned again. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chambersburg, PA 17201

Andrew S.

Job Details: 02/20/2023

"Cx complaint is that the unit is not defrosting again. Upon arrvial I found that the evap cover has frost built up on it. I entered diag mode and ran the forced deforst, test 38. I found that the unit began defrosting. I then tested the voltage to the element at the P2 connector and found 89.4 V. I also tested the FC thermistor at the P5 connector and found 7.10K Ohms. The FC temp was at 28 degrees when I tested the thermistor. I am ordering the control and FC thermistor. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11567495 (Control) and 1 W10316760 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Columbia, MD 21044

Robert L.

Job Details: 02/20/2023

"installed evap harness, heater , thermistor, control per previous, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Milton, DE 19968

Frederick R.

Job Details: 02/20/2023

CX complaint is no cool. Upon arival with parts I found unit starting to lose its temps. Inspected for leak with UV light and found refrigerant leak at evaporator. Pulled unit apart and removed current evap. Went to install new evapa and found it was defective and would just end u leaking.Ordering evaporator assembly to correct all issues. CX is aware they owe the labor upon completion of job. Cannot reschedule due to part availability. Spoke to CE and asked her to put CX on cancellation list when part becomes available; ordrng 1 W11457263 (evap assembly)

We serviced a

KITCHENAID ICE MAKER

Model KUIO18NNVS2

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 02/20/2023

Replaced faulty drain pimp and unit cycling correctly. Verified frost on plate. Valves pumps working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 02/20/2023

had to reschedule cx due to low nitrogen and braze rods ..reached out and rescheduled w/ office . informed cx of reschedule date. need to tap system / pressurize and check for leaks.. unit is starting to not cool in ff section / doesnt make ice ..; ordrng 1 look (look)

We serviced a

WHIRLPOOL DRYER

Model WDT970SAKZ0

Near Fairfax, VA 22030

Demonte S.

Job Details: 02/20/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't Drying Dishes. Ran Service Diagnostics on the unit. F4E3 = Heater Element reading Open. Checked the Heater Element to the unit. Found that the Blue with Red Tracer Harness is unplugged. Plugged in Heater Element. Cleared the Error Code. Unit is working as Designed. ( Advised that the cx needs to Use Rinse Aid. I also advised that all Plastics don't Dry. Advised to the Cx to read Use and Care Guide.)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Felton, PA 17322

Bernard M.

Job Details: 02/20/2023

"Cx complaint unit won't start. Entered diag and found error code F1E1 tachometer missing. Ran test cycle and found after agitation the unit shifts to spin but doesn't. Unit flashes error code and stops. Inspected underneath and found no damage to harness, but the screws that hold shield have been stripped out. Ordering actuator and screws, set return for 2/24. Office will contact cx with time frame; ordrng 1 W11481722 (actuator) and 2 WP22001995 (screws)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Woodbridge, VA 22192

Leon

Job Details: 02/20/2023

"cx complaint was unit make a loud noise sometime confirmed complaint but didnt hear the nosie put uniy into diag mode tested the dammper door open and close cx said thats not the nosie then cut the compressor on with fan cx said that wasnt the nosie, then we cut on the evap fan no nosi found cx said they would video it next time its happens the give us a cALL back"

We serviced a

WHIRLPOOL WASHER

Model WTW6800WW1

Near Yorkana, PA 17406

Bernard M.

Job Details: 02/20/2023

Assisted SR please notes provided;

We serviced a

WHIRLPOOL FREEZER

Model GB2FHDXWS07

Near Reston, VA 20190

Richard B.

Job Details: 02/20/2023

Office called and canceledappointment. RB

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Vienna, VA 22180

Jason A.

Job Details: 02/20/2023

CX complaint WASHER does not always do hi-spin. Found F5E2 door lock failure. F0E2 oversuds. Test door lock & cold & hot water fills. No suds. Good drain. Ran test wash no leaks. Tied down drain hose & cleaned glass > JJ; ordrng 1 W11322883 (Washer ACU)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Essex, MD 21221

Emmanuel R.

Job Details: 02/20/2023

"Cs he found water on the floor one night and thinks fridge is leaking, I could not confirm complaint. I checked water valve ,water lines, filter head , dispenser, icemaker and evap drain. No leaks found at this time. Customer is baffled. Advised to keep an eye on it and if leaks to call us back, Pre-id, icemaker, filter head, water valve. Collected for svc call $120.00"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/20/2023

"Confirmed cx complaint unit making grinding noise. Found gearcase failing, grinding when unit is decelerating. Ordering gearcase, requesting 2 count gearcase job; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 look"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW3

Near Potomac, MD 20854

Roberto I.

Job Details: 02/20/2023

"CX complaint noise during cuycle on high heat.Tersted and inspected unit, found broken blower wheel. Replaced part using pre id. Unit testec ok. Collected $258.80"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffolk, VA 23437

Zachery R.

Job Details: 02/20/2023

"cx complaint water leaking from dispenser, checked unit, come to find seal on ice shute door is not seated properly, tried to reseat, no luck reseating. also come to find defective valve. slodenois is not closing as it should, turned water pressure down, unit still leaking, ordering valve and ice chute to complete repair.; ordrng 1 W11546685 (valve) and 1 W11423781 (ice chute)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Fredericksburg, VA 22401

Robert W.

Job Details: 02/20/2023

Replaced Valve and Control unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5520SQ0

Near Elizabethtown, PA 17022

Fred G.

Job Details: 02/20/2023

"cx complaint unit does not turn on. inspected unit and found 247.2vac to unit. removed back cover and found thermal fuse was faulty. I got the dryer running and found noise from the rollers. i took front panel off and found both rear drum rollers bushings to be fualty and the belt was also faulty. replace all parts with van stock. tested unit and found unit now checks good.; ordrng 1 349241T (support,roller (FG VS)) and 1 WP3392519VP (fuse-thrml (FG VS)) and 1 341241 (belt,drive (FG VS)), used 1 349241t (support, roller), 1 wp3392519 (thermal fuse), and 1 341241 (belt, drive) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Fredericksburg, VA 22406

Robert W.

Job Details: 02/20/2023

CX complaint is the unit light for oven not turning off. Inspected unit and found the oven light is staying on the latch has failed and is keeping the light from turning off when door is closed. Replaced door latch and unit tested and is now working properly.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Hartly, DE 19953

Taylor F.

Job Details: 02/20/2023

Checked parts in the AM and found part was defective in bin. Reordering part and rescheudled for 2/22/23. Called parts warehouse; ordrng 2 WPW10618239 (hndle-door)s

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