Service History 653 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Timberville, VA 22853

Danny R.

Job Details: 03/02/2023

found unit not defrosting well will need control and sensor; ordrng 1 WP2315549 (fan) and 1 W11546690 (control) and 1 WPW10384183 (sensor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Glen Allen, VA 23060

Joseph D.

Job Details: 03/02/2023

"Cx complaint unit shutting off found poor power supply, unit now working properly. Seated all connections advised cx to have electrician look at fuse."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Gettysburg, PA 17325

Drew B.

Job Details: 03/02/2023

replaced parts pulled 30 in vac and held for 20 mins and filled to required 3.7 oz and was reading 0/1 on thw low and cooling while in home allow 24 hours for full process.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chesapeake, VA 23322

Branden R.

Job Details: 03/02/2023

"cx complaint fridge fresh flow filter noise, checked unit and found in test 3 on unit loud noise comes from the damper in the fridge . called techline to document was advised to replace damper with new one . ordering new damper per techline all other major componets checked goodbruce with techlinesr7735858295; ordrng 1 W11236851 (damper)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Allen, VA 23059

Joseph D.

Job Details: 03/02/2023

Cx called outside of his 2 year warranty. Told him he was not covered.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 03/02/2023

Customers complaint is not spinnng out the clothes. No error codes strored in the control. Diagnostic cycle wouldent spin. Found loose harness on the drain pump. Reinstalled all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Bluemont, VA 20135

Ezra M.

Job Details: 03/02/2023

"fc cooling, rc no cool. evap fan motor not operating. verified 121 vac to fan motor. will need new fan motor.; ordrng 1 W11024089 (motor-evap)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRW00

Near Richmond, VA 23236

John P.

Job Details: 03/02/2023

Installed ice maker tested working as designed

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Little River, SC 29566

Paul F.

Job Details: 03/02/2023

Installed new parts. All check ok.

We serviced a

JENN-AIR MICROWAVE

Model JMV9186WS2

Near Cockeysville, MD 21030

Alexander D.

Job Details: 03/02/2023

cx complaint vent grille fell off while cleaning and broke. inspected unit and verified complaint. unit will need SS vent grille. quoted cx 346.34. cx wasnt expecting to pay full balance today. cx paid 120.00 service call with check#1548 and said she will call office tomorrow morning to pay remaining balance.; ordrng 1 W10310711 (vent grille SS)

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Prince George, VA 23875

Chris B.

Job Details: 03/02/2023

cx comp unit drum will not spin insp unit conf cx comp found f4e4 line 2 voltage error logged adjusted connector in outlet unit works as desighned advised cx tpo call pro electrician to replace 240v 3 prong outlet also did inspect terminal block and looks great unit is working as desighned cx also stated unit sqeeks insp unit could not duplicate cx comp advised cx to record video if problem prosist

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS20

Near Timonium, MD 21093

Alexander D.

Job Details: 03/02/2023

"replaced both controls and console. tested unit, still not heating in either oven. found issue is in power supply. L2 only reading 45v. advised cx to have electrician correct power supply and call back if issues persist."

We serviced a

MAYTAG WASHER

Model Mvwx655dw1

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 03/02/2023

"Cs unit wont agitate, confirmed complaint. I found the splines on the hub are all chewed up . ordering hub and two screws that didnt make it. Customer paid in full.; ordrng 2 WP8533953 (screws)s and 1 W10528947 (hub)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Petersburg, VA 23805

Chris B.

Job Details: 03/02/2023

cx comp unit cooktop is cracked insp unit found cook top had thermal cracks ontop of front right burner replaced cooktop unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near New Cumberland, PA 17070

Andrew S.

Job Details: 03/02/2023

Per previous tech I was able access and repalce the broiler fitting. I then tested the unit and found that the broiler is full igniting and functioning as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Phoenix, MD 21131

Alexander D.

Job Details: 03/02/2023

cx complaint unit not dispensing water and not making ice again. inspected unit and verified complaint. theres a few batches of ice in container now and ice in icemaker mold. test56 E0 no errors. icemaker harvests correctly and calls for water. can hear valve energize when trying to dispense water. disconnected waterline from supply going into filter housing and have water coming in good from there. reconnected waterline into filter housing and water started dispensing properly but valve chattering loudly and noise comes and goes. seems valve is failing. ordering valve and filter housing. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11482383 (valve) and 1 W11482384 (filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Baltimore, MD 21239

Dustin F.

Job Details: 03/02/2023

"replaced filter housing to fix leaking issue then inspected ice bin. Found the long metal arm stuck that goes into solenoid. readjusted bin then tested unit, unit now works as intended. took pic of cubed ice dispensed."

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ0

Near Hollywood, MD 20636

Robert A.

Job Details: 03/02/2023

I installed the ordere part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Alexandria, VA 22314

David J.

Job Details: 03/02/2023

Cx complaint lid had broke. Arrived today and inspected found left side of lid at hinge is defective causing separation from lid and came apart. Bracket and screws were still together. Unit needs lid to properly fix. Will return with parts on return scheduled dates. ; ordrng 1 W11413336 (Washer lid)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Petersburg, VA 23805

Chris B.

Job Details: 03/02/2023

cx com p unit will not go threw cycles insp unit conf cx comp found cold water valve filed with setament advised cx unit will need valve W11210459 cx stated they will possibly be getting new unit collected 120 sc cc

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hanover, PA 17331

Drew B.

Job Details: 03/02/2023

replaced all parts tested no leaks present and will wait for cx if issues repeat again

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Richmond, VA 23233

Joseph D.

Job Details: 03/02/2023

Found. Unit with 20 degrees in freezer. And capillary tube covered in iceball. Unit looks to be low on r600. Ordering ss job; ordrng 1 W11547313 (Compressor) and 1 W11598433 (Evap) and 1 W11504415 (Coupler) and 1 W11504423 (Coupler) and 1 4387444 (Evap kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Quinton, VA 23141

Lucas R.

Job Details: 03/02/2023

"cx complaint unit not cooling, per cx unit iced up, and she defrosted 1 week ago, found heatr circuit fluctuating between 90-120 ohms, br-w wires at rc cabinet, secured br wire to heater, replaced control in case software issue, verrified heater pulling 1.5 amps in diag, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsville, MD 20659

Robert A.

Job Details: 03/02/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Montclair, VA 22025

Tanner B.

Job Details: 03/02/2023

"incorrect harness ordered, cleared ice and ordering harness/ heater to correct isse. cx only wants me back; ordrng 1 W11650662 (harness/ heater) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Powhatan, VA 23139

John P.

Job Details: 03/02/2023

Installed door tested working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Adamstown, MD 21710

Bernard M.

Job Details: 03/02/2023

Cx has extended warranty through Lowes but contacted WP. Informed cx to contact Lowes and shoed her number on receipt to use so they can dispatch correct warranty info.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 03/02/2023

"Cx complaint, loud noises during the cycles, found rear support roller worn, also idler is noisy. Installed parts from van stock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 2 WPW10314173 (support JT VS)s and 1 W10837240 (idler pulley JT VS) and 1 LOOK (LOOK), used 2 WPW10314173 (SUPPORT), and 1 W10837240 (IDLER) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/02/2023

"CX Concern the unit leaking onto fc door seal. found rc floor with ice and water.. drain pan iced up .. pulled unit out and cleared drian tube/ cleaned rc out .. found drain pan bowed , hosung broken from previous company and rubber mastic pitted and deteraiting badly.. cx did mention temp concern in fc..unit would need ss repair , rc evap, filter , drain pan , housing and coupler atleast.. cx getting new unit. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Broadlands, VA 20148

Demonte S.

Job Details: 03/02/2023

Inspected the unit. Found that the cx is saying that the Center Burner flame will go out when it's set to simmer. Tested the Center Burner. If you set the Burner to simmer and it's been on simmer for a while. As you turn the Know to off the Flame will go out. Installed new Manifold & Center Orfice. Tested the unit. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 03/02/2023

"Cx complaint, no ice production, not cooling-freezing properly, found fresh food temp at 48 degrees, fereezer tested at 25 degrees, sealed system leaking at the fresh food evaporator, no ice production error code E1 not cooling. Ran factory test, found evap fan motors not running properly, fresh food thermistor shorted, ice box fan not running at correct speed for proper air flow. Ordering all parts needed to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 1 WPW10514110 (motor evaporator) and 1 W10913906 (coupler) and 1 W10143759 (drier (service)) and 1 W11492867 (fresh food evap) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near New Freedom, PA 17349

Sal R.

Job Details: 03/02/2023

CX complaint was that the unti was not spinning out towles .I found that the unti had no error codes stored in diag. I was able to run a test cycle and found the unit to complete the auto test 12 with out issues. I then had CX load unit and ran a quick wash cycle. I found that after the cycle the items in the unit had spun out and are ready for dryer. Unit is opperating as designed. I collected $120.00 for service charges

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 03/02/2023

installed door. tested IM. unit is workign as designed.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Arnold, MD 21012

Israel R.

Job Details: 03/02/2023

Customer complaint unit flames are way too big and is something is not right. I tested the unit and found the unit was not coverted to LP and is still has NG orifices. I converted the unit to LP and the burner caps got damaged. ORdering all burner caps.; ordrng 1 W11445312 (Cap burner) and 1 W11550541 (Cap burner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Manakin-Sabot, VA 23103

John P.

Job Details: 03/02/2023

Found noise coming from condenser vibrating on cardboard adjusted condenser so no longer hit cardboard tested unit working as designed

We serviced a

KITCHENAID COOKTOP

Model KECC508RPW01

Near Wilmington, DE 19808

Taylor F.

Job Details: 03/02/2023

Replaced burner form previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, PA 17315

Fred G.

Job Details: 03/02/2023

"cx complaint unit is not cooling. inspected unit and found room temps in both FC and RC. i found evap, condenser fans were working as designed. i heard compressor come on and within 10 seconds it turned off. compressor was very loud. removed back cover and amp clamped compressor found 13.5amps once compressor came on. tried a known good start device and found conpressor pulled 8.8amps but still kicked off within 10 secionds. called EW was told unit has a locked compressor. was told to order compressor, dryer and related lockrings, 2 call count. called office and got cx scheduled for 3/7/23.; ordrng 1 W11370574 (compressor) and 1 W11504415 (lockring) and 1 W11504431 (lockring) and 1 W11506619 (lockring) and 1 W11109499 (drier-tube) and 1 W11504433 (lockring) and 1 W11504447 (lockring) and 3 W11506635 (process stub)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 03/02/2023

Cx thought she had a warranty. Told her to get a copy of the receipt from Lowe's and call back.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Odenton, MD 21113

Israel R.

Job Details: 03/02/2023

Customer complaint unit is not making ice since new. I tested the unit and the unit is not making ice. I turned the ice maker and started harvfesting but the arm went up and then the ice maker stopped and did not moved. I went to get the mat to pul it out and test the vavle. But the ice maker started putting water vavle is good water is good. Replace ice maker and this harvested and filled with water and good. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/02/2023

"cx complaint noisy operation. checked unit and found that the unit will not start a cycle. it stays on sensing and after about thirty seconds it turns on the drain pump. signs of issue with pressure hose. checked connections and hose it looks good. checked drain pump, actuator, motor, cap, etc. all in range. ordering a control and harnress to resolve the issue.; ordrng 1 W11513246 (control) and 1 W11643701 (lower harness)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 03/02/2023

"replace ignitor still not glowing but getting 120v. replace gas valve tested unit, unit is now working properly"

We serviced a

KITCHENAID MICROWAVE

Model KHMC1857WSS0

Near Millersville, MD 21108

Israel R.

Job Details: 03/02/2023

Customer complaint unit is not cooking and the door is not closing. I tested the unit and found the interlock is bad. Replace switch and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Montclair, VA 22025

Tanner B.

Job Details: 03/02/2023

"unit is not making ice and dispensing water intermittenly, also gives a water hammer sound intermittenly.. unit needs new filter head housing; ordrng 1 W11346622 (housing) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Midlothian, VA 23114

John P.

Job Details: 03/02/2023

*CX complaint unit not dispensing water checked unit found wire not fully seated on UI panel seated wire tested working as designed *

We serviced a

MAYTAG DISHWASHER

Model KDTE204KPS0

Near Harrisburg, PA 17113

Andrew S.

Job Details: 03/02/2023

Cx was unaware that they had a service appointment. Has already had another company fix the unit yesterday.

We serviced a

WHIRLPOOL DRYER

Model MDE9206AYW

Near Bluemont, VA 20135

Ezra M.

Job Details: 03/02/2023

drum is making a squilling sound. found the one of the roller bearing are bad. ordering rollers and shafts.; ordrng 2 12001541 (bearing & roller asy)s and 2 WP6-3129480VP (shaft)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Chester, VA 23831

Chris B.

Job Details: 03/02/2023

cx comp unit wiull not heat insp unit conf cx comp found interlocks not engaing door replaced interlock tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Springfield, VA 22153

Tanner B.

Job Details: 03/02/2023

"Installed new hinges , tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Norfolk, VA 23507

Zachery R.

Job Details: 03/02/2023

"cx complaint no cool, checked unit, verified unit needs updated acu, cleared frost build with steamer, advised cx to monitor temps until return visit.; ordrng 1 W11546690 (acu)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hanover, PA 17331

Drew B.

Job Details: 03/02/2023

replaced and tested full operations and chekcs good

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/02/2023

"cx complaint door falling, found left hinge out of hook, found insulatpon in spring, relocatedinsulation and reattached hinge hook, tested all ops ok..........2 year costco warranty"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Palmyra, PA 17078

Justin L.

Job Details: 03/02/2023

Cx complaint low water pressure and housing hanging. Was able to access unit and verify concern of low water pressure. Removed inlet hose from back of unit and found low to no pressure from house which cx will need plumber to correct. Found that the filter housing base has failed and no longer secured to liner and will need replaced along with when damper opens and closed its chattering and getting stuck causing cooling concerns. Ordering housing and damper and setting return for Tue 3/7/23; ordrng 1 WPW10594330 (damper) and 1 WP67001668 (filter housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/02/2023

replaced Rc door & working

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Hampton, VA 23669

Orbie

Job Details: 03/02/2023

"CX complaint top shelf falling down. confirmed complaint, found top shelf adjuster broke off. replaced adjusters. tried leveling unit but unit sitting on floor lopsided. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Ocean View, DE 19967

Michael E.

Job Details: 03/02/2023

CX complaint: clear ice and ice clumping. Tested and verified complaint. I found the IM is overfilling and overflowing. Inlet tube is not frozen. Ordering triple valve andf IM. Cannotv reschedule due to SO parts.; ordrng 1 W11579561 (triple valve) and 1 W11578780 (IM)

We serviced a

WHIRLPOOL DISHWASHER

Model IUD8500BX1

Near Nottingham, MD 21236

Dustin F.

Job Details: 03/02/2023

"CX complaint: Dishwasher leakingInspected unit, ran partial full cycle and confirmed leak on front right corner. replaced gasket and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Pomfret, MD 20675

Robert A.

Job Details: 03/02/2023

Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. I found the evap overed in ice. I removed the ice and found the defrost connector loose. I repositioned the connector and thermistor (insulated sleeve). I also wrapped the defrost connector in foil tape and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM00

Near Harrisburg, PA 17110

Justin L.

Job Details: 03/02/2023

Cx complaint not cooling properly and drip tray cracked. Arrived to find unit unplugged and doors open since sunday. Informed cx need unit plugged in minimum of 48 hrs for accurate diagnosis. Rescheduled for Mon 3/6/23 please pre-id drip tray and make mandatory for return will collect for service when diagnosing on monday and will collect for part if needed; ordrng 1 W11457241 (drip pan)

We serviced a

KITCHENAID FREEZER

Model KBSD608ESS01

Near Middle River, MD 21220

Dustin F.

Job Details: 03/02/2023

"CX complaint: LEDs out Inspected unit, Confirmed CX complaint. Found SP#: W11606409 for LED lights, Replaced all LEDS with pre id kits and unit now works as intended. Charged CX svc fee and moved on"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near White Plains, MD 20695

Robert A.

Job Details: 03/02/2023

"Cx complaint that the unit is continuing to dispense water when the paddle is released. I inspected the unit to confirm the complaint. The water actually sputter as if there is air in the line, it stops when I release the paddle. I pulled the unit out and found the line kinked behind the unit. I straightened the line and taped it to the back of the unit to prevent kinking. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Edgewater, MD 21037

Israel R.

Job Details: 03/02/2023

Installed new valve and tested. Ran a quick cycle and ran and the unit completed the cycle but the cycle even with a small load keep trying to balance. Ordering control and suspension.; ordrng 1 W11624938 (Control) and 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hanover, PA 17331

Sal R.

Job Details: 03/02/2023

"Per the previouse tech,I was able to access and replace all parts . I found that the unit after a calibration and auto test , the unit is opperating as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Edgewood, MD 21040

Neil H.

Job Details: 03/02/2023

F8E1CX COMPLAINT F8E1 CX HAD DRAIN BACKED UP SO HE RANDRAIN HOSE TO THE SUMP SO WHEN WASHER FILL WATER RUNNING OUT OF THE MACHINE CX HAS PLUMBER COMING TO PUT NEW DRAIN IN

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hedgesville, WV 25427

Ken M.

Job Details: 03/02/2023

"Customer complaint is that the gasket is coming away from the unit. Inspection of the gasket found it unseated on the lower left side of the tub. Had a difficult time getting the gasket to reseat, and the gasket has a warp in it even when it is seated. Ordering gasket.; ordrng 1 W11498831 (gasket)"

We serviced a

MAYTAG WASHER

Model MHW6000AW0

Near Poolesville, MD 20837

Ricardo S.

Job Details: 03/02/2023

"Unit lekas from door, bellow is broken, CX HAS THE PART, Replaced bellow, unit tested and wotks fine .. no leaks"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Great Falls, VA 22066

Christian C.

Job Details: 03/02/2023

Installed hot and cold water valves. Tested unit no errors. No leaks. Ran through diagnostic cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cross Junction, VA 22625

Ken M.

Job Details: 03/02/2023

Customer complaint is that the upper shelf rails have jammed.. Unit tested and issue confirmed. Left rail is jammed which is putting strain on the right rail. Ordering rails.; ordrng 1 W11161915 (bracket) and 1 W11131390 (bracket)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Frederick, MD 21703

Ricardo S.

Job Details: 03/02/2023

"replaced parts, unit tested. the frozen bake option works fine"

We serviced a

WHIRLPOOL COOKTOP

Model KGCU467VSS00

Near Washington, DC 20003

Shawn D.

Job Details: 03/02/2023

"cx complaint unit stays clicking when burners are used, inspected unit and found rear left burner keeps all igniters clicking when in use same with front right. cleaned burner heads and igniters and issue went away. collected for service fee unit is good"

We serviced a

WHIRLPOOL WASHER

Model WED8127LC1

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/02/2023

Cx complaint of unit being defective. Did confirm found unit is non responsive. Ordering control as no status light came on.; ordrng 1 W11618916 (Controk)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Alexandria, VA 22304

Eric W.

Job Details: 03/02/2023

got to cx home and they said they aready got dryer fixed

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Falls Church, VA 22042

Leon

Job Details: 03/02/2023

cx complaint was drum seal was ripped off confirmed complaint replaced the seal and tested unit everything worked like it should

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Charlottesville, VA 22911

Kyle A.

Job Details: 03/02/2023

Cx complaint of unit not washing. Did confirm and found unit wash pump seized. Will need to replaced sump assembly. Cx is going to call whirlpool for coverage.; ordrng 1 W11416363 (Wash pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Rockville, MD 20852

Roberto I.

Job Details: 03/02/2023

"Replaced part and ran test 57, harvesting completed (01). Unit good to go"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Largo, MD 20774

Shane B.

Job Details: 03/02/2023

cx complaint is the unit not powering on or running at all. confirmed complaint. unit is unresponsive. found no voltage at terminal block. found breaker was off. once on unit ran and heated properly. terminal block is wired properly adn supplying 216vac. advised cx if issue returns to have breaker replaced. it is very old. unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Berwyn Heights, MD 20740

Brian F.

Job Details: 03/02/2023

"Cx states F2E1 error, tested and confirmed. Installed new console, tested, still gives F2E1 error. Unit needs new main control and ribbon cable. Back left burner also not lighting, cleared blockage in orifice, tested again, burner is now lighting.; ordrng 1 W11034208 (cntrl-elec) and 1 W11025616 (harns-wire)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Arlington, VA 22205

Leon

Job Details: 03/02/2023

"cx complaint unit wouldnt drain confirmed complaint unit would drain for a while then stopped working pulled unit out the drain pump was over heating replaced the pump and heating element seen that the wires in the back was exposed showed cx, cx said they would get somoene to come fix it and i told them not to use the unit until its fixed i did a quick test to make sure no leaks can be seen"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Vienna, VA 22181

Jason A.

Job Details: 03/02/2023

CX complaint FRIDGE not cooling well & not making ice. Arrived at address & CX stated water bowl in FC frozen that same day & ice bin full the next day. Cleared all evap ice. Replaced harness. Test 3 evap fan & test 4 compressor runs. Set to MAX COOL dumped half of ice bin & select MAX ICE. CX will monitor temps. CX very unhappy about previous tech misdiagnose & waiting for incorrectly ordered parts that were not needed > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Greenbelt, MD 20770

Brian F.

Job Details: 03/02/2023

"Cx states unit is leaking, tested and confirmed leaking from bottom right. Installed new gasket and tested, unit still leaks from bottom right. Unit needs inner door, vent gasket, and both spray arms.; ordrng 1 W11612333 (Inner door) and 1 WPW10254545 (Vent gasket) and 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)"

We serviced a

MAYTAG DRYER

Model MEDB800VQ0

Near Columbia, MD 21046

Robert L.

Job Details: 03/02/2023

"cx complaint loud squeel then burning rubber smell, found idler seizing, replaced idler from pre-id, tested all ops ok, collected $183.30 visa cx paid in full"

We serviced a

WHIRLPOOL OVEN

Model WGG555S0BS01

Near Edgewood, MD 21040

Neil H.

Job Details: 03/02/2023

replaced the control and when i first turned on the upper oven bake the breaker tripped i than checked the outlets around the kitchen and the same outlet for the range share all outlets and they are gfi outlets causing at anytime to trip breakers because now the upper oven heated and breaker didn't trip i explained over time units can handle conditions like this run no problem than years later wiring gets older unit older issue that didn't happen before unit itself is good.

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Frederick, MD 21702

Bernard M.

Job Details: 03/02/2023

"Cx complaint unit won't start. Cx stated when attempting to preheat, the console would display the F2E1 error code for stuck key. Entered indiag and found error code F6E6 and F6E9 loss communication at ACU. Found some buttons don't acknowledge when being pressed. Ordering console and control, once parts are in contact cx to reschedule.; ordrng 1 W11448962 (control) and 1 W11449303 (console)"

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Dayton, MD 21036

Robert L.

Job Details: 03/02/2023

"installed new module and ui display per previous, cx installed new unit already, this one was out in garage, unable to program , left copy of configuration paper with cx"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/02/2023

"replaced drive and suspension, calibrated, tested, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Elkton, MD 21921

Taylor F.

Job Details: 03/02/2023

"Cx complaint is UI not responding. Tested inspected and verifed complaint. Found the ribbon pinched going into the UI. Ordering UI and harness, cannot reschedule at this time. ; ordrng 1 W11549257 (user interface) and 1 W11213883 (harns-wire) and 1 W11213885 (harns-wire) and 1 W11322425 (harns-wire) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Chesterfield, VA 23832

John P.

Job Details: 03/02/2023

Replaced freezer LED with updated LED module tested working as designed

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Stafford, VA 22554

Tanner B.

Job Details: 03/02/2023

"Found loose connection on shifter causing the unit not to wash/ give f7e6 error .. reseated connection , ran calibration and diag test . unit is now working as designed . Job complete"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Knoxville, MD 21758

Bernard M.

Job Details: 03/02/2023

"Rplaced both parts, set to normal cycle and unit ran for 5 seconds and stopped. The consoile still displayed time but wouldn't restart. Checked and found no voltage at the board for the motor. Ordering control and motor, once parts are in contact cx to reschedule; ordrng 1 W11512515 (control) and 1 W11364931 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Halethorpe, MD 21227

Shane M.

Job Details: 03/02/2023

installed all parts. calibrated the unit. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Street, MD 21154

Neil H.

Job Details: 03/02/2023

cx complaint not dispensing ice auger and yoke stripped replaced both and divider unit tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Culpeper, VA 22701

Danny R.

Job Details: 03/02/2023

unit has erro codes that not on tech sheet will need control and ui touch pad none resposive cycylked power then started to drain and wouldnt stop; ordrng 1 W11368911 (ui) and 1 W11305308 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Frederick, MD 21703

Ricardo S.

Job Details: 03/02/2023

"Replaced parts, reset power, unti tessted.. frozen bake option works fine"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Sterling, VA 20164

Christian C.

Job Details: 03/02/2023

"Installed inner door, outer door, hinges. foam. and arm. Tested MW door and left switch still doesnt press on door when normally closed. Found slight dent on right screw above left switch. Called techline. Unit is being sent for review."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Reading, PA 19610

Cody H.

Job Details: 03/02/2023

"CX states unit is dripping water from IM causing a blockage of ice to form in the ice bin and the ice chute. Unit is showing 34*F in RC and 6*F in the FC, IM showing 7*F. When IM fills with water its overflowing and running down the icemaker into the ice bin and ice chute. Ordering water valve and icemaker for return visit. office to reach out to cx when all parts arrive; ordrng 1 W11557002 (Icemaker) and 1 W11535162 (water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Bridgeville, DE 19933

Michael E.

Job Details: 03/02/2023

"Replaced left RC door as per previous diagnosis, Tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG REFRIGERATOR

Model MSF21D4MDM01

Near Vienna, VA 22180

Leon

Job Details: 03/02/2023

cx complaint was unit lights didnt work in UNIT confirmed complaint replaced the FC led mod and both sides started to work

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit found capacitor is leaking and unit will not spin or agitate ordering parts; ordrng 1 W11395618 (Capacitor)

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBL214KSB00

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/02/2023

Installed the Door to the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Gloucester, VA 23061

Justin W.

Job Details: 03/02/2023

cx complaint freezer getting warm. checked unit to find temps at 3 fc and 39 rc. amp draw from compressor .8 frost pattern on evap okay. while inspecting unit unit went into defrost. replacing control for unit getting stuck in defrost. replaced control. tested unit working as designed. advised cx to monitor over next week. control in bin for core

We serviced a

JENNAIR RANGE

Model JES1450FS2

Near Alexandria, VA 22314

David J.

Job Details: 03/02/2023

"CX complaint unit constantly beeps, and sometimes buttons would not work. Arrived and inspected unit and well testing user interface some buttons did not work. Could not replicate the beeping constantly made sure all connections were secure believe to have a faulty control, ordering controls for return visit and will return once parts arrive.; ordrng 1 W11297273 (Control) and 1 W11120573 (Display control)"

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