Service History 652 - VIA Appliance

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/02/2023

"cx complaint they will cook lunch, then when they try to light oven later on, oven only reaches about 170 degrees, also hissing and kocking like sound, advised cx hissing is gas and knocking is when from when the unit is heating up. advised cx both noises are normal operation. temp sensor reading 1.1k ohms. started bake cycle at 350 degrees at 10:12. unit reached 350 degrees at 10:25. opened door to allow unit to cool. waited for unit to cool down. tested again. verified issue, temp sensor checked slightly off at 350, replaced temp sensor. come to find defective igniter, ordering igniter and spark module to complete repair.; ordrng 1 W10860916 (module-spk) and 1 WPW10324262 (igntr-oven)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit found capacitor has failed removed and replaced the capacitor tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near Pasadena, MD 21122

Israel R.

Job Details: 03/02/2023

Customer complaint unit is not heating. I tested the unit and the unit is not turning on the bake. Removed cover and found the bake is bad. Replace bake element and collected in full. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, VA 23325

Zachery R.

Job Details: 03/02/2023

while going to replace clutch noticed small amount of oil leaking from bearings onto clutch. advised cx if i were to replace parts today they would be saturated in oil causing them to fail once again. ordering gearcase to complete repair. 6 gearcases in stock; ordrng 1 W11454738 (gearcase)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Frederick, MD 21703

Bernard M.

Job Details: 03/02/2023

"Replaced all parts per previous tech, restored power, and ran test cycle. Unit completed cycle without issues. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Laurel, MD 20723

Emmanuel R.

Job Details: 03/02/2023

"Cs light in the fridge arent working, confirmed complaint. I found one of the led light on the right side of the fridge went out in turn affecting the rest of the lights .Replaced led light with van stock and restored normal operation. Unit is now working properly.; used 1 w11462342 (LED module) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near East York, PA 17402

Fred G.

Job Details: 03/02/2023

"cx complaint freezer is not keeping temp. inspected unit and placed thermal cuppler inside FC, FC does not have any products in it. read is air temps. I found 37 degrees in the FC. i found evap fan is working, also can hear condensor fan and compressor. removed evap cover and found ice ball at cap tube only. no frost pattern on evap. pulled unit out and ran a amp draw on compressor and found .71amps. called DB, was told to order compressor, dryer, evap. 3 call count, called office to schedule cx and they set her up for 3/13/23. charged cx only for service call $120; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 3 W11506635 (access valve)s"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Leesburg, VA 20176

Ezra M.

Job Details: 03/02/2023

installed new handle assy

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Rockville, MD 20853

Julian H.

Job Details: 03/02/2023

replaced sump tested 7 working no noises or leaks

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Dillsburg, PA 17019

Andrew S.

Job Details: 03/02/2023

Cx complaint is that the unit is not closing properly. Upon arrival I found that the RH side of the door is not closing completely. Cx showed that they are able to close it but they have to twist the door for it to close. i found that the hinges are bowed and the inner door is twisted. I am ordering the inner door and the LH &RH hinges. please contact cx when the parts are availble to schedule the return visit.; ordrng 1 W11559689 (Inner Door) and 1 W11573703 (Door Hinge LH) and 1 W11573702 (Door Hinge RH)

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Leesburg, VA 20175

Ezra M.

Job Details: 03/02/2023

"cst verified has contract, advised to call contract phone number. unit will need wash motor assembly, console and water inlet valve. W10861526 wash motorW11113883 consoleW10648041 valveswpr334694d7-1"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bowie, MD 20721

Shane B.

Job Details: 03/02/2023

cx complaint is the IM not shutting off when bin is full. cx said bin fill beyond the bin full line on the container. i cycled IM and it detected that the bin is full and didnt drop anymore ice. i explained to cx the line is approximate and showed her the IM detecting the full bin. unit is workign as designed.

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near York, PA 17403

Fred G.

Job Details: 03/02/2023

cx complaint unit is taking longer cycle to dry clothes. inspected unit and unit does heat. also found units air flow is good. removed front panel and found exhaust thermistor was reading 13.78kohms and the housing was cold to the touch. unit needs thermistor to correct issue. scheduled cx for 3/6/23; ordrng 1 WP8577274 (thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Edgewood, MD 21040

Neil H.

Job Details: 03/02/2023

CX COMPLAINT UNIT NOT DRAINING IN CYCLE FOUND THE PUMP WORKS BUT THE WAY THE KITCHEN IS SETUP THE D/W IS A WAYS FROM SINK AND DRAIN HOSE GOES SIDEWAYS FOR 2 FEET ATLEAST AND AT TIME STRUGGLES TO GET TO THE SINK BUT IT'S A INSTALL PROBLEM THAT CX WILL HAVE TOUGH TIME GETTING CORRECTED WITH THE KITCHEN DESIGN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Keswick, VA 22947

Kyle A.

Job Details: 03/02/2023

Installed door and unit is now as designed.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Dillsburg, PA 17019

Fred G.

Job Details: 03/02/2023

"i was able to access unit and replace the hummidity sensor, filter board and panel as per previous tech. found unit would still not turn on. I found the cavity thermistot was showing open. jumped wires and found unit turned on. unit needs cavity thermistot to correct issue. called part specialist and had part ordered. once part is in please call cx and set up a return visit.; ordrng 1 W10864742 (thrmst-fix)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Frederick, MD 21703

Bernard M.

Job Details: 03/02/2023

"Cx complaint the UI doesn't work. When arrived the UI was flashing F2E2 error code, UI fault. Unplugged and restored power and UI was unresponsive. Replaced housing UI using pre-id parts, restored power, and all buttons are now functional. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Bowie, MD 20716

Shane B.

Job Details: 03/02/2023

cx complaint is the unit leaking from under the washer. cx said issue started recently. i checked for codes and found F0E5. cleared code and inspected drain hose and underside of unit. found nothing damaged. ran service cycle and unit completed cycle with no leaks. ran cold valve for several minutes then hot valve and still no leaks. filled tube to the top with water and then drained it. still no leaks. suspension feels fine. i cant replicate the issue. advised cx not to overload machine and to call us back if issue returns.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Chesapeake, VA 23324

Zachery R.

Job Details: 03/02/2023

"upon arrival cx could not locate part, advised cx once they find the part to contact via office.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit found the unit is in a garage these models are not designed for this also cx was blocking vents unintentionally showed cx the vents and recommended backing items off by 2 inches also cx had the damper for the refrigerator on max causing items to freeze backed this off as well and explained the air flow unit is working as designed

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near Richmond, VA 23233

Joseph D.

Job Details: 03/02/2023

Found unit non responsive with 120 back to control. Replaced control and unit working properly .

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Georgetown, SC 29440

Jason T.

Job Details: 03/02/2023

"Cx complaint, cycle will not start, ran factory test, no error codes found, intermittent UI-Panel functions, verified vac voltages. Installed UI-Panel from van stock, ran factory diagnostics to verify unit functions...working as designed.; ordrng 1 W11327395 (cntrl-elec JT VS) and 1 LOOK (LOOK), used 1 W11327395 (UI-PANEL) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 03/02/2023

"Customer stated unit giving the overfill error and stoping the cycle. Did also find errors for electical issues with the drain pump, inlet valve. Went through diagnostics with no issues and no leaks. Did find the drain hose did not have a high drain loop. Other then that advised how to properly load dishes. All check ok."

We serviced a

KITCHENAID OVEN

Model KSGG700ESS2

Near Alexandria, VA 22308

David J.

Job Details: 03/02/2023

CS complaint every time they use an oven. The error code comes up for a low speed fan error. After previous text visit he had found this unit needed a new cooling fan found error code of f8e0 unplugging it and disconnected gas powered unit out and disassembled unit to make cooling fan accessible. Replace cooling fan and reassembled unit. Reconnected gas turned on and plugged in for power tested unit unit is working as designed job complete

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 03/02/2023

cx complaint washing mach goes thru wash cycle but does not separate the water from the clothes. checked unit and found all major componets running as designed and in range . found heavy amount of oil under unit . disasembled and found oil coming from bearing in gearcase unit will need full gearcase repair . heavy amount of oil on stator and clutch ordering full gearcase repair . LOOK LOOK LOOK; ordrng 1 W11393684 (gearcase) and 1 W10754158 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10754161 (rotor) and 1 W11550891 (agitator) and 1 LOOKLOOK (LOOK LOOK)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Washington, DC 20016

Samuel R.

Job Details: 03/02/2023

further inspection found unit to warped.talked to techline with new pictures and its deemed unrepairble.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Reston, VA 20191

Christian C.

Job Details: 03/02/2023

Installed IM. Set temps to recommended. Ran test 57 IM completed cycle. Test 45 IM filled with water.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Silver Spring, MD 20904

Emmanuel R.

Job Details: 03/02/2023

"Upon arrival i open the box for the tub to inspect it and it has a large streak of rust in the tub that wont swipe off customer doesnt want it in this condition, See pics. Reordering tub tribbles has 6 in upper marlboro. , rescheduling for 3/9/22.The old tube needs to be picked up from home, its on the front porch.The harness, hinge and gasket was left with customer.; ordrng 1 looklook (tube needs to be picked up from customer, sitting on front porch.) and 1 looklook (reordering tube, new tube came in rusty.)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Washington, DC 20009

Brian F.

Job Details: 03/02/2023

"Cx states freezer too warm, fridge too cold. Inspected, confirmed. FC was 11*, RC was 32*. Tested RC thermistor read 1Kohm in ice water. Installed new thermistor. Powered on unit, unit is now working properly.; used 1 WPW10384183 (Thermistor (V/S BF)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ephrata, PA 17522

Cody H.

Job Details: 03/02/2023

"Was able to access unit and after removing the FC door and refitting it with some of the hardware from the old FC door was able to ensure good sealing unit. Im harvested and filled with water, unit is working as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Laurel, MD 20708

Emmanuel R.

Job Details: 03/02/2023

"Cs unit is not advancing past sensing, confirmed complaint. I found error codes f7e4 for basket re-engament failure. Shifter moves slowly and and not binding. In test cycle completed, unit will do everything i ask but in normal cycle or any other cycle unit will sense ,spin slowly , shifts to agitate a few times then says washing complete before even starting a cycle. Calibrate and reset control but still nothing. Unit needs a control board. Ordering control board.; ordrng 1 W11419171 (control)"

We serviced a

KITCHENAID OVEN

Model KOCE500ESS20

Near Charles Town, WV 25414

Ken M.

Job Details: 03/02/2023

"Customer complaint is that the support clip for the microwave element has failed. Visual inspection confirmed. issue. Clip replaced. Unable to run any tests on the unit, unit has not been wired in yet."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 03/02/2023

Customers complaint is softner not going through. Found loose connection on the water valve. Reinstalled all check ok.

We serviced a

AMANA DRYER

Model NED5800HW1

Near Springfield, VA 22153

David J.

Job Details: 03/02/2023

"Sr # 7735854706Cx complaint unit would start drying but not dry clothes put unit into diagnostic mode and check for error codes and had none. Checked voltage at wall and had proper voltage disconnected vent hose to feel if I had air blowing out and then unit would not power back on reconnected vent hose and now have power at the control started unit while unit was running pull the vent hose off and shocked myself very bad. Tested voltage on dryer vent and to ground I had 2.6vac traveling through vent. Call Techline SR number above they insisted we need to change the main wiring harness as well as the element. When I disassembled unit to inspect harness, I found nothing shorted or grounding. Did find blower wheel stripped out blower wheel needs to be replaced. Disconnected unit from power and explain to CX not to use unit that there is a short somewhere and we dont want to damage anything in the home. Will retest once parts are installed. ; ordrng 1 WP697772 (Blower wheel) and 1 W11310055 (Main wiring harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS3

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 03/02/2023

lower dishes not clean after cycle checked spray arm cleaned ebris from spray holes test removed debris again installed bowls and lower level water maiking to bowls while installed upside down infomred customer paid 120 by check

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA20ERBL01

Near West Springfield, VA 22152

David J.

Job Details: 03/02/2023

Cx complaint unit runs all the time. Arrived today and inspected unit found temps set to 0 degrees in FC and 42 degrees in RC. Took temps and they reflected the same. Checked all door gasket and found no rips or tears. Tested water valve. Dispenser works and has good stream. Ice maker is working a making ice. Damper is opening and closing and evap is running. I believe what Cx is hearing is the condenser fan. Unit checks out good and find no signs of any issues. Cx paid 120.00 service call. Unit is working as designed job complete

We serviced a

KITCHENAID OVEN

Model KEBS278DBS8

Near Alexandria, VA 22302

Eric W.

Job Details: 03/02/2023

cx complant of unit making noise inspected unit found the lower blower is the problem needs lower blower cx paid in full; ordrng 1 WPW10016550 (45 mm fan lower)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Fannettsburg, PA 17221

Andrew S.

Job Details: 03/02/2023

Per previous diag I was able to access and replace the belt and splutch. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 03/02/2023

Cx complaint it that the unit is not level and the door is not closing properly. Upon arrival I found that the Left side of the unit is sagging. i was able to adjust the leveling legs to level the unit. The door is also now openiong as intended. job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Alexandria, VA 22310

David J.

Job Details: 03/02/2023

Cx complaint unit makes loud noise in beginning of cycle. Arrived and inspected unit. Found when starting cycle the drain pump vibrates very loud. Inspected and found fan blade is loose causing off balance spin and making vibration. Pump still pulls water no issue just loud noise when running. Ordering drain pump for return visit. ; ordrng 1 W11497943 (Drain pump)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/02/2023

cx complaint the unit is making abnormal noises. checked the unit ina normal cycle and a drain and spin. heard no abnormal noises. did push on suspension and it did not pop up like it should. replaced suspension rods. tested. unit is good to go. advised cx to video the noise or unit walking if issue persists. unit is good to go.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/02/2023

Inspected the unit. Found that the cx is saying that the Plate isn't turning for the microwave. Checked the Plate / Shaft Turn. The Shaft Turn isn't sitting properly on the Motor. Fixed the Shaft Turn. Tested the unit. The Plate is now turning. Unit is working as Designed.

We serviced a

KITCHENAID OVEN

Model KDRU783VSS03

Near Alexandria, VA 22301

Eric W.

Job Details: 03/02/2023

installed new filter and unnit is still leaking they will need new assembly and fitting; ordrng 1 WPW10049700 (filter assembly) and 1 W10856625 (look look give to mr to check) and 1 W10076960 (look look mr check)

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Chester, VA 23836

Chris B.

Job Details: 03/02/2023

cx comp unit cook top light stays on insp unit conf cx found relay stuck on control replaced control tested unit working as desighned w11552018; used 1 w11552018 (control) from stock

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Timonium, MD 21093

Alexander D.

Job Details: 03/02/2023

cx complaint unit giving f7e1error. inspected unit verified complaint . found motor buzzes. found cap leaking oil . replaced cap . ran calibration and autotest. unit is now working properly

We serviced a

WHIRLPOOL RANGE

Model MER7700LZ2

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit found the switch is not working properly either on or off no in-between the reostat is not working inside the switch ordering the switch; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 03/02/2023

"Cx complaint, burning smell, will not start a cycle, disassemled the unit and found sand in the bottom, indication of a flood, pics on SD. Called Whirlpool Tech Line and spoke with Derrick to document, non-repairable due to cx unintentional abuse. Called Whirlpool Safety and spoke with Latika to document. Advised cx to contact Whirlpool in reference to the unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Bethesda, MD 20816

Roberto I.

Job Details: 03/02/2023

"Replaced part, compressor anf fans sterted. Unit good to go"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Frederick, MD 21704

Bernard M.

Job Details: 03/02/2023

Replaced all parts per previous tech. ran auto test and unit completed test without issues. Unit checks good

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Timonium, MD 21093

Alexander D.

Job Details: 03/02/2023

"replaced stator, clutch and slider. cx mentioned her clothes would come out dripping wet sometimes and sometimes sheets would ball up. found unit leaning to the right releveled unit. ran calibration and autotest. cx agrees unit sounds quieter now. unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Ruckersville, VA 22968

Kyle A.

Job Details: 03/02/2023

Installed splutch and belt and found loose monitor wire on shifter connector. Reseted wire and unit no longer grinds. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Alexandria, VA 22304

Eric W.

Job Details: 03/02/2023

installed new heater probes

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hampton, VA 23669

Orbie

Job Details: 03/02/2023

cx complaint unit not working. verifierd 120vac at power supply. verified 120vac at control but no light on. replaced control. light on but UI not working. replaced ui tested unit. working as designed.

We serviced a

KITCHENAID RANGE

Model KERS303BSS0

Near Herndon, VA 20171

Christian C.

Job Details: 03/02/2023

Cx complaint unit bake element does not heat. Inspected unit bake element is not heating up. Found connection loose to bake element. Bake element reading 13.6ohms. Tested unit in bake and bake element is heating up again. Unit is working as designed. Cx paid for service call.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hampton, VA 23664

Orbie

Job Details: 03/02/2023

replacd door latch. verified 19.1ohm to drain pump. cx paid $110 labor. tested unit in test mode. F3E2 code popped up. ran drain pump in manual test and then ran calibration. tested unit again. working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Fairfax, VA 22033

Christian C.

Job Details: 03/02/2023

Cx complaint unit is leaking from underneath unit. Inspected unit found drain tube loose from installation. Secured drain tube. Tested unit 3 times in diag cycle and ran a normal cycle for about 20 minutes. No more leak. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Westminster, MD 21158

Sal R.

Job Details: 03/02/2023

"CX complaint is that the unti is damageing items during wash cycle. I was able to use a rubber glove and found no damage insde the basket , on the agitater, or washplate. I ran a auto test and a recalratiion cycle to see the washplate/ agitaptor opperating correctly. I called WP Tech Line and discussed my findings. Per WP TL there are no parts to be replaced at this time. I provided CX with CX Care # per TL."

We serviced a

KITCHENAID RANGE

Model KFED500EWH05

Near Derwood, MD 20855

Julian H.

Job Details: 03/02/2023

CX complaint about unit not heating properly burning food sometimes or undercooked inspected test mode found error F6e1 over temp registered on oven went to the back removed power starting to check resistance from temp sensor @ control connector p10-3 p10-4 found it high 1325oh @ room temp then check sensor & got 1080 oh track wiring & found molex plug partially loose see pic reconnected & secured it with zip tie resume temp tested cycle & working properly

We serviced a

KITCHENAID DBL WALL OVEN

Model KDFM404KPS0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit removed and replaced the sump assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Baltimore, MD 21215

Shane M.

Job Details: 03/02/2023

cx canceled at door.

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW

Near Washington, DC 20007

Samuel R.

Job Details: 03/02/2023

cx complaint unit is not working.inspected unit and could confirm.ran service mode and got no erro codes.during test unit would drain slowly.opened drain pump and found coins block perperller from spinning.cleared pump and unit is now draining properly.unit is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Baltimore, MD 21215

Shane M.

Job Details: 03/02/2023

cx complaint the door was leveled the same. can confirmed complaint. adjusted right door to match left. unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Gambrills, MD 21054

Israel R.

Job Details: 03/02/2023

Installed new control and valve unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Reisterstown, MD 21136

Sal R.

Job Details: 03/02/2023

CX complaint was that the unit would not dispense water . I was able to access the unti and tested the water pad. I found that the valve ould not open. I then accessed and replace the the dual valve and unit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ashburn, VA 20148

Daniel J.

Job Details: 03/02/2023

reinstalled left side spring on hook checked fault codes and isntalled high loop customer had a complaint of odor at at times and water remaining tub no errors during diag no errors stored

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM01

Near Parkville, MD 21234

Shane M.

Job Details: 03/02/2023

"cx complaint the unit stopped making ice but after inspecting the unit, i found icebinn full of ice. showed cx, made sure ice dispensed. unit working properly."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Charles Town, WV 25414

Ezra M.

Job Details: 03/02/2023

tested no problems found.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Baltimore, MD 21213

Shane M.

Job Details: 03/02/2023

cx complaint the unit isnt drying proper. found a clogged ventline. cleared the ventcover at exit. unit now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hummelstown, PA 17036

Justin L.

Job Details: 03/02/2023

Cx complaint unit working. Was able to access unit and found unplugged. Plugged in and found stuck in drain cycle. Held cancle and was able to get out. Went into diag and found no saved codes. Ran auto test and found hot water off. Turned water on and went through no issues. Double checked pressure hose and all connections. Ran calibration cycle unit is now operating as designed no further work needed

We serviced a

AMANA DRYER

Model NGD5800HW2

Near Baltimore, MD 21224

Dustin F.

Job Details: 03/02/2023

"CX complaint: ever since purchase door latch wasnt working rightInspected unit, confirmed COmplaint. Found door latch detached laying inside inner door, preventing unit from working.reattached door latch and unit is now working as intended."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control and the water inlet valve assy tested for proper use unit now functions Normally

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/02/2023

"CX Concern the unit not drying clothes , found loose connection at element .. reseated and tested unit.. unit now heating .. I also recommened the cx to replace foil venting with flexible rigid or ridgid venting/ inspect venting .. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Woodbridge, VA 22193

Tanner B.

Job Details: 03/02/2023

"CX Concern the unit not making ice , found fan connection loose. tetsted unit. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit removed and replaced the bushings tested and Inspected for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Woodbridge, VA 22192

Tanner B.

Job Details: 03/02/2023

"installed new valve due to poor water flow and f8e1 error . informed cx to also dim down on load size/ weight for optimal performance and longevity .tested unit, job complete"

We serviced a

WHIRLPOOL OVEN

Model GBD307PRS01

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/02/2023

"cx complaitn display out, lights in oven work, reset power and display blank, buttons responding, shorted control part# 8303883 NLA, collected$120"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Cockeysville, MD 21030

Alexander D.

Job Details: 03/02/2023

"replaced control and sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Columbia, MD 21045

Robert L.

Job Details: 03/02/2023

"cx complaint drm not turning, found belt had seperated, replaced belt from -pre-id, tested all ops ok,.... screws at filter rusted was able to lift top far enough to take from off"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Deltaville, VA 23043

Justin W.

Job Details: 03/02/2023

"cx complaint unit not washing dishes. checked unit to find error codes f7e2, f9e4. replaced sump from pre id. tested unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Elkton, MD 21921

Frederick R.

Job Details: 03/02/2023

"CX complaint is no cool. Inspected/tested and found unit has a siezed compressor. This falls under service pointer W11634348.. Ordering compressor, drier and coupler. Please reschedule asap.2 ct SS; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Columbia, MD 21044

Robert L.

Job Details: 03/02/2023

"installed left Rc door and icemaker per previous, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Millsboro, DE 19966

Michael E.

Job Details: 03/02/2023

Replaced the RC LED module as per previous diagnosis. Tested unit and it is now working properlyt. Job is complete

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Rockville, MD 20852

Roberto I.

Job Details: 03/02/2023

"CX complaint Fc not cold enough.Found 37F in the Rc and 10F in the Fc. Removed evap cover, found incomplete frost pattern. Compressor amp draw 0.6A.Ordering compressor W11580057, evap W11578004, drier W11109499 and couplers on PL. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11578004 (evaporator) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 sealed system tech and 1 3 counts"

We serviced a

KITCHENAID ICE MAKER

Model KUIP15PRXX2

Near Potomac, MD 20854

Ricardo S.

Job Details: 03/02/2023

"Replaced parts, unit tested and works fine .. no leaks"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS8

Near Washington, DC 20009

Brian F.

Job Details: 03/02/2023

"Cx states unit making loud buzzing noise. Ran tests 102, 112, and 12. Cx said damper noise during test 121 was the sound. Installed new damper, tested, unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model ART318FFDW10

Near Elkton, MD 21921

Frederick R.

Job Details: 03/02/2023

"CX complaint is no cool. Inspected unit and with use of nitrogen verified only leak at bottom of drier. Made 4 attempts to lockring 2 driers on and could not get leak to stop. I ran out of loktite glue and couplers to fit the drier. Ordering couplers, driers and have Ally sending me locktite glue. Please reschedule asap. 2 ct SS; ordrng 2 WPW10143759 (dryer)s and 5 W11504415 (coupler)s and 5 W11504431 (coupler)s and 5 W11506619 (coupler)s and 5 W11504445 (coupler)s and 5 W11506623 (coupler)s and 5 W11504449 (coupler)s"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/02/2023

Inspected the unit. Found that the cx is saying that the Washer is getting out of balance. Ran Service Diagnostics on the unit. No error codes found. Cx is trying to Wash blanket / comforters. I advised that they will need to take those items to the laundromat. I also show the cx the water fill on the Normal Cycle. I advised the cx on a regular load to break that down to 5-6 loads and wash small amounts at one time. This is a use and Care Call. Advised to the cx they only get on of these.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Washington, DC 20007

Brian F.

Job Details: 03/02/2023

"Cx states freezer too cold, fridge too warm, confirmed complaint. Found ice covering bottom of FC. Defrosted unit, found defrostb heater not properly secured to drain pan. Secured defrost heater to drain pan following internal service pointer #002. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23451

Austin D.

Job Details: 03/02/2023

"cx complaint the unit is not turning on once a cycle is selceted. checked unit and found motor humming when turned on. found cap reading 0 uf. reolacdd the cap and tested operation. unit is good to go.; ordrng 1 W11395618 (cap ar vs), used 1 W11395618 (cap ar vs) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mechanicsville, VA 23111

Chris B.

Job Details: 03/02/2023

cx comp unit squeels loud insp unit conf cx comp replaced idler and rollers tested unit working as desighned

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Washington, DC 20005

Shawn D.

Job Details: 03/02/2023

cx complaint unit made some ice then stopped again. inspected unit and inside is hot so pulled unit out to find the cap tube after drier is frozen over as theres a clog somewhere in the cab tube. went and grabbed all s.s. stuff and opened system and was still full of freon. rpelaced the evaporator due to being restricted the compressor and drier vacumed unit down and filled to 5.75oz and has full frost pattern. unit is good

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ04

Near Georgetown, DE 19947

Michael E.

Job Details: 03/02/2023

Replaced the control as per previous diagnosis. Tested unit and it is still keeping fan blowing as if on high. Could not pull unit down due to trim under unit. CX is going to have builder remove it and then we can reschedule. Marked vent fan for return visit.; saved tckt

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS00

Near Derwood, MD 20855

Julian H.

Job Details: 03/02/2023

GOT HERE broken inner glass scode doesnt applied for this unit replaced & working CX PIF THRU APP

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near York, PA 17404

Fred G.

Job Details: 03/02/2023

cx complaint unit has no power. inspected unit and removed terminal block cover and found L1 side wing nut came loose . was able to replace wire nut and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23601

Justin W.

Job Details: 03/02/2023

replaced cycling thermostat. tested unit still non functioning. called techline spoke to Ed sr7735861491 tested contacts on timer to find 0vac between contact b and neutral going to start button when it should read 120 vac. ordering timer per techline.; ordrng 1 WPW10185982 (timer)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Frederick, MD 21704

Bernard M.

Job Details: 03/02/2023

Cx complaint unit doesn't complete cycle. Entered diag and found no error codes. When arrived cx had king size comforter in unit. They also have been washing bathroom rugs. The comforter was heavy and causing unit to go off balance. Informed cx its too big and when unit senses it shuts it down. Cx understood and will look into purchasing bigger unit. Unit runs as designed

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near ,

Alexander D.

Job Details: 03/02/2023

"recplace vent, tested unit. unit is now working propley"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Milton, DE 19968

Michael E.

Job Details: 03/02/2023

"Replaced the level legs and tested unit. Getting a loud chirping sound. I found belt slipping on pulley and also capacitor failed resistance test reading at 2 olms but on label was showing 50 olms. Replaced drive pulley, belt and capacitor from van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W11395618 (capacitor Van Stock) and 1 W10721967 (drive pulley Van Stock) and 1 W11239857 (belt Van Stock), used 1 W11395618 (capacitor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Charles City, VA 23030

Lucas R.

Job Details: 03/02/2023

"upon arrival fc fan running loudly, found fc evap covered in ice, heater would not energize in test 6 or 38, 8 vac br-w wires at cabinet, 120 vac p2 pk- p1 w wires at control, called techline spoke with leon, advised open pk wire in cabinet to heater, unit non repairable."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near York, PA 17408

Fred G.

Job Details: 03/02/2023

i was able to access unit and replace the tub ring and agitator as per previous tech. tested unit and found unit now checks good.

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