We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Falmouth, VA 22405
Tanner B.
Job Details:
11/08/2023
CX Concern the unit made loud noise then stopped agitating and spinning.. found screws / threads on gearacse were stripped and shroud fell off damaging componets underneath unit.. needs underneath components to repair; ordrng 1 w11449840 (gearcase) and 1 w11283592 (motor) and 1 w11481722 (shifter) and 1 w10721967 (clutch) and 1 w11239857 (belt) and 1 w11409708 (shroud) and 2 w11573574 (screw)s and 1 2ct (2ct)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Troy, VA 22974
Kyle A.
Job Details:
11/08/2023
Replaced icemaker and cycled power to remove code. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
11/08/2023
Installed RH door.. applied heat to seals to verify good seal . shimed back left of unit to make doors flush as possible .. purely cosmetic at this point . Job complete; ordrng 1 W11223753 (nameplate)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/08/2023
Cx complaint of unit not washing. Did confirm and found float switch connector not fully seated. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/08/2023
cx complaint spin cycle not working goes straight to done washing machine all the time checked unit and found cam came unseated from gearcase casuing belt to tear . unit will need cam along with belt for repair to unit . ordering all parts .; ordrng 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W10759923 (nut)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/08/2023
"Replace boards, compressor now starting properly no other issues noted"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dover, DE 19901
Frederick R.
Job Details:
11/08/2023
"CX complaint is burning smell from dryer. Inspected/tested and unit had a slight off smell to it. Checked element and it was good. Unit needs new rollers and idler pulley. Ordering element and dryer repair kit. Cannot schedule because of Lowes Contract; ordrng 1 279838 (element,heater) and 1 4392065 (dryer repair kit) and 1 341241 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Germantown, MD
Julian H.
Job Details:
11/08/2023
LESS THAN 30 DAYS CX complaint about unit's door not even adjusted unit level& aligned doors looks good now
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dover, DE 19901
Frederick R.
Job Details:
11/08/2023
CX complainty is DW leaking. Inspected/tested and found unit had a defective element with the bushing issue. Replaced element with updated version from pre-id.. Tested after repair and the DW is no longer leaking.. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near New Windsor, MD 21776
Brian R.
Job Details:
11/08/2023
cx complaint is with unit and shaking. said the last few days unit ran great. said they were larger loads. ays when units maybe half full or maybe a bit less and lighter things is when issues happen. said the towels and blankes and even a clean washer load unit ran great. no codes in unit. i ran a drain and spin and drum spun with no wabble or issues. had long talk with her to go over unit and to not run to small of a load as unit cant comp the size and wil shake around. unit seems to check and run as it should. advised if issue comes back we will call tech line and see what they advise to do as shocks and springs have been replaced and in right holes and no wabble in drum. unit checks as of now. job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
11/08/2023
"Installed new fascia , tested unit. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Timonium, MD 21093
Shane M.
Job Details:
11/08/2023
"unit isnt properly installed to cabient. scew holes are now too large to hole unit in correct place. cx will need unit to be properly installed from top brackets. fixed leveling issue, door now shutting proper."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/08/2023
cx complaint dw water enters not cycling checked unit and found bad sump and pump on unit . disassembled and replace pump . tested and unit is now running as designed
We serviced a
JENN-AIR ICE MAKER
Model JUIFX15HX01
Near Cockeysville, MD 21030
Shane M.
Job Details:
11/08/2023
cx complaint the unit isnt working proper and unit was just beeping. when arrived. unit working properly. full of ice. advised cx to call back in if any issues pop up.
We serviced a
JENN-AIR HOOD
Model JXW8536HS1
Near Harrisburg, PA 17110
Cody H.
Job Details:
11/08/2023
"CX complains unit LED lights are hanging down. CX is within manufacture warranty. Found LEDs are no longer being held into panel. Called safety spoke to dominic who said part will be xparted.Office to schedule with cx when all parts arrive. CX EMAIL AND PHONE ADDED. PLEASE USE ALT PHONE.; ordrng 1 W11321564 (led panel), ordrd 1 W11321564 (led panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21215
Emmanuel R.
Job Details:
11/08/2023
Cs unit is not cooling confirmed complaint. I found the brown wire to the heater wasnt connected and its discolored like it got hot. Ordering heater assembly; ordrng 1 W11650660 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Chesapeake, VA 23320
Zachery R.
Job Details:
11/08/2023
"cx complaint unit unresposive, checked unit, unit would not allow me into test cycle. started normal test cycle, unit filled then cut off. unit supplied with 104vac at hot to neutral. 11vac at neutral to ground. advised cx to contact electrician."
We serviced a
MAYTAG WASHER
Model MVWB850YG1
Near Ellicott City, MD 21042
Justin S.
Job Details:
11/08/2023
replaced the suspension and ran the diagnostic. the unit is filling agitating draining and spinning good without any odd noises. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/08/2023
cx complaint dw water enters not cycling checked unit and found bad sump and pump on unit with proper vac to pump . disassembled and replace pump with pre id pump. tested and unit is now running as designed.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Sparks Glencoe, MD 21152
Shane M.
Job Details:
11/08/2023
"cx complaint knob broke at stem, unit not reaching proper temps (open element) and unit getting error code F8E0 cooling fan . quote for the repairs $463.74 cx paid in full by card. left bake element. ordering knob & cooling fan.; ordrng 1 W11107275 (fan) and 1 W10813558 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Newport News, VA 23606
Orbie
Job Details:
11/08/2023
"cx complaint unit not making ice. checked unit found F5 in test 56. test 57 01. test 45 unit filled. checked temps. 42*F RC, 3.8*F FC. unit in defrost and cx had doors open on arrival. ordering LED under S code and icemaker to complete repair. quoted cx for icemaker replacement. cx agreed. cx wrote check, PIF. advised cx part is special order and no eta; ordrng 1 W11658802 (icemaker) and 1 W11683243 (LED's)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Timonium, MD 21093
Shane M.
Job Details:
11/08/2023
cx complaint of condensation in fz. found door were reversed. gaskets were fixed by hair dryer. cleared all ice. unit to be working properly in 24hrs.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newport News, VA 23607
Orbie
Job Details:
11/08/2023
replaced latch. tested and verified unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Baltimore, MD 21207
Emmanuel R.
Job Details:
11/08/2023
"Cs unot shakes around alot, confirmed complaint. I found the suspension has failed and its really bouncy. Quoted for suspension but they denied repairs . Collected for svc call."
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/08/2023
following up the data logger infor og slightly high fc section temps. i found today unit does harvest and fill icemaker. checked psi and had -10 low and 75h. called wp tl spoke to Lori and he had me ohm out the p5 connector tan to red 13.8k and brown to white 8.6k made me adjust temps at UI to 38 and 2 in fc section where previously was 35 and -2 and ordering main contorl and UI. call to reschd; ordrng 1 W11224256 and 1 W11636543 (UI)
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Baltimore, MD 21223
Emmanuel R.
Job Details:
11/08/2023
"Cs unit is not getting water , couldnt confirm complaint. Diagnostics cycle passed , no error codes in the system. Advised to use the machine as normal, unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Chesapeake, VA 23324
Zachery R.
Job Details:
11/08/2023
"cx complaint unit unresponsive, checked unit, unit supplied with 238vac, console receiving 10vdc, replaced console, tested, unit working as designed. secured console in bin."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Pasadena, MD 21122
Dustin F.
Job Details:
11/08/2023
"Cx: complaint: unit not washing clothesInspected unit, no codes stored but found transmission leaking, slung oil all over bottom of unit. Agitator ceased to gearcase, gonna need to cut off spanner nut. found suspension bad as well. 2 count Gearcase job; ordrng 1 W11550891 (agitator) and 1 W10909670 (spanner nut) and 1 W11393685 (gearcase) and 1 W11130359 (suspension) and 1 W10754158 (stator) and 1 W10754448 (clutch) and 1 W10754161 (rotor)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Parkville, MD 21234
Shane M.
Job Details:
11/08/2023
installed all parts. calibrated the unit. unit working properly.
We serviced a
JENN-AIR RANGE
Model JED3430GS01
Near Montgomery Village, MD
Julian H.
Job Details:
11/08/2023
CX states that unit was making a knocking sound when on standby position I arrived & unit is not making any noises CX played a video & sound is coming from outside flapper installed on ducting causing a knocking sound when is windy checked vent speeds & working properly explained CX that she wont need to worry sound is reflected thru wall vent nothing else
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near New Oxford, PA 17350
Andrew S.
Job Details:
11/08/2023
Per previous tech I was able to access and replace the igniter. I then tested the unit and found that the unit is igniting immediately. Unit is now functioning as intended. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB2
Near Ellicott City, MD 21042
Justin S.
Job Details:
11/08/2023
cx says the unit is not drying the dishes. found the unit has fae2(vent) f8e4(overfill) f9e2(drain) error codes in memory. no rinse aid in the dispenser. ran the diagnostic and the unit is filling washing draining good without any error codes after. the unit needs rinse aid.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFG320M0MB0
Near Dover, DE 19901
Frederick R.
Job Details:
11/08/2023
Replaced all parts from diagnosis. Dooor was completely shot. So rebuilt entire door. Reinstalled then tested. Had cX test and the unit is now repaired and working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Smyrna, DE 19977
Taylor F.
Job Details:
11/08/2023
Unit is a rent a center unit but is not registered or dispatched properly. Informed rent a center of issue and they are going to correct it and dispatch job properly.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Suffolk, VA 23434
Austin D.
Job Details:
11/08/2023
cx complaint the unit is not dispensing rinse aid. called techline and documented my dianosis. was told to set rinse aid to max and unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Harrisonburg, VA 22801
Danny R.
Job Details:
11/08/2023
unit doesnt run motor is dead has power but doesnt run will need sump assy; ordrng 1 W11025157 (sump assy)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Hampton, VA 23661
Orbie
Job Details:
11/08/2023
replaced control. tested unit to 350*F. unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Springdale, MD 20774
Leon
Job Details:
11/08/2023
"Customer complaint was the unit was running too long I have to climb explain it to me. The time it takes was about 3 hours. I explained to the client that it's completely normal time and called Whirlpool, and they also confirm that it can take over 3 hours. Client was basing the dishwasher off his old dishwasher that only took a hour and 20 minutes. Show client in the user and care guide that it can take up to 2 to 5 hours. To complete a brand new cycle. Client is also going to shorten his drain line. Because he's still getting some backwash inside the dishwasher."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/08/2023
cx complain is tray on left ff door is rusting or chiping as well as the lower corner of door beside tray. checked over unit. saw the damage areas on door and tray. also opened inner door for ice bin and almost 3 inches of frozen water and has bin siezed in place. will order door and other parts needed to do repair. as soon as cx gets door he will call to schedule. multiple issues and multiple parts needed.; ordrng 1 W11518741 (Left Fridge Door Stainless) and 1 W10402269 (Insert) and 1 WPW10400887 (Drip Tray) and 1 WPW10347093 (Ice Container) and 1 W11658802 (Ice Maker) and 1 W11482383 (Dual Valve) and 1 W10846539 (Ice Maker Fan)
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Suffolk, VA 23435
Austin D.
Job Details:
11/08/2023
cx complaint the unit sparked checked the unit and found that the element had failed and shorted out. quoted cx for the repair. cx approved repair. replaced the element. tested operation. unit is running as designed. reached 350 and timer is still working.
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/08/2023
"cx complaint unit not drying , checked unit and found connetion on motor coming unseated from the bottom not allowing motor to properly send vac to element . reseated and tested found poor air flow on unit causing it to have back pressure . found paper inside of blower wheel on unit . removed and tested once more . unit is now running as designed ."
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Chantilly, VA 20152
Daniel J.
Job Details:
11/08/2023
dryer not heating removed door panel tested heater showing O L for open replaced removed lint build up from cabinet checked and removed lint from venting from dryer to wall and confirmed air moving good from dryer to wall venting was crushed on arrival pulled away from wall and informed customer
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/08/2023
"Replaced bake element ,, unit tested and oven heating fine"
We serviced a
JENNAIR BUILT-IN M/W
Model JMDFS24GS01
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/08/2023
per noteos from last vist replaced high voltage transformer and mag tested unit now heating
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Great Falls, VA 22066
Christian C.
Job Details:
11/08/2023
Cx complaint MW element is hanging down. Inspected unit found support clip defective.; ordrng 2 W10909479 (support clip)s and 1 W10909479 (support clip (CC VS))
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Washington, DC 20009
Samuel R.
Job Details:
11/08/2023
cx complaint unit wont repsond to cancel.inspected unit and found error code f2e1.reset control and ran a service test and unit checked out good.unit is just needed a reset.unit passed test with no failures or faults.unit is now good.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS6
Near Carrollton, VA 23314
Austin D.
Job Details:
11/08/2023
"cx complaint the unit is not heating up. checked the unit and verified complaint. ran unit for a minute and it never heated up at all. unit sounds normal when running. therfore, the unit needs a new magnetron. ordering all high side parts incase. will return once the parts come in. sending over for approval.; ordrng 1 W10818686 (magnetron) and 1 W10598693 (mag tstat) and 1 W11256462 (diode) and 1 W10561770 (capacitor) and 1 W11371718 (transformer)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Baltimore, MD 21230
Emmanuel R.
Job Details:
11/08/2023
"Cs unit doesnt want to start a load, confirmed complaint found error codes f8e1long fill f2e1stuck key. Checked water valves and they are working good, removed hoses and found very little water pressure coming from the home. The water just trickles out very slowly. Advised to call a plumber, also found the customer is still getting used to the machine and his holding the start button down too long, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/08/2023
Cx complaint is that the FC has ice built up on the top of the section. Upon arrival I found that the FC door is not sealing in the top center. I found that the door is bowed out in the center. I was unable to get the gasket reshaped to seal properly. I am ordering the FC door and gasket. I informed the cx that the door will be shipped directly to them. They will contact the office when the door is delivered.; ordrng 1 13109217SQ (FC door) and 1 W10443315 (Gasket)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Winchester, VA 22603
Ezra M.
Job Details:
11/08/2023
"drawer not going in. installed drawer glide from van stok, drawer closing,; used 1 W10807823 (glide, drawer) from stock"
We serviced a
WHIRLPOOL RANGE
Model WRT311FZDZ02
Near New Oxford, PA 17350
Andrew S.
Job Details:
11/08/2023
"Cx complaint is that the unit is still Freezing products in the RC. Upon arrival I found that the RC temp is at 29 Degrees. I also found that the FC temp is 2 degrees. I accessed the evap and verified that there are no restictions in the return ducts. I also found that the frost pattern was light and only on the top 2 or 3 rungs of the evap. I tested the thermistors from both sections at the control and found the RC 6.2 K Ohms and FC 10.3 Kohms after both sections had been opened for several minutes. I also did an amp draw test at the compressor and found it to be at .62 amps. I called TL and informed them of my findings. Per TL they want a sealed system tech to come back and check operating pressures and test for leaks. I am ordering the sealed system repair evap, comp, f dryer; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Filter Dryer) and 1 W11578004 (Evap) and 1 876765 (Tubing kit) and 3 w11506635 (Process stub)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/08/2023
"cx complaint rc still not cooling properly, fz is good. inspected unit and verified complaint. 58 in rc and -1 in fz. no errors stored. no overfrosting. ran thru service tests rc thermistor 39, fz thermistor -7, rc evap 39, fz evap -9, rc max 59, fz max46, rc avg 37, fz avg -2. rc thermistor reading 6.13k ohms. fz thermistor 27.35k ohms. rc evap thermisor 7.78k ohms. fz evap thermistor 27k ohms. seems issue is bad rc thermistor on new evap cover or bad control since unit is saying its 39 when its actually 58. called techline. cx also mention icemaker is loud when filling, found noise coming from valve. also found ice clumping and frost under container because ice door not sealing. ordering evap cover, valve, ice door and control.; ordrng 1 W11610998 (evap cover(REORDER)) and 1 W11567408 (valve) and 1 W11189145 (ice door) and 1 W11664342 (control) and 1 W10917313 (rc RH gasket)"
We serviced a
MAYTAG DRYER
Model MED6500MW0
Near Hanover, PA 17331
Andrew S.
Job Details:
11/08/2023
Cx complaint is that when using the steam fresh option it is leaking water from the door and the clothing is getting soaked. Upon arrival I found that the valve is activating and shutting off at the intended times. I Called TL and spoke to Chris. I found that the cx was only loading 1 or 2 articles of clothing and running the cycle. I added more clothing to the unit and began the cycle and found that the water was not leaking from the door. I informed the cx that the option is used for loads and not single pieces. The unit is functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/08/2023
"replaced gearcase, rotor, stator, slider, clutch, washplate and spanner nut. ran calibration and autotest, completed properly and no error stored. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/08/2023
"cx complaint of unit making a clicking noise and grinding,checked unit to find that the grinding noise coming from splutch nut had backed itself off of splutch ,was unable to duplicated clicking nosie did find the following error code F2E3 called techline spoke with Kirt; ordrng 1 W10721967 (Drive Clutch Kit) and 1 W11513246 (Control Board) and 1 W11481116 (CNTRLELEC)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Broadlands, VA 20148
Christian C.
Job Details:
11/08/2023
Cx complaint of an error and unit will not run. Inspected unit found F8E4 float switch open. There is water in drip pan. Ran through diag cycle 3x and no issues. No leaks. Raised front feet of unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Catonsville, MD 21228
Robert L.
Job Details:
11/08/2023
"cx complaint gasket falling out top of RC door, gap slightly large, added RTV behind gasket in groove and reinstalled gasket, heat treated gasket adn adjusted lower door, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Harrisonburg, VA 22802
Danny R.
Job Details:
11/08/2023
both console aand lock are used they have marks of install at eletric conections and lock was installed and doesnt work . will need to reorder latch and console; ordrng 1 w11565030 (latch /lock) and 1 W11316623 (console)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Glen Burnie, MD 21060
Dustin F.
Job Details:
11/08/2023
"CX complaint: sometimes randomly unit would leak alittle water.Inspected unit, could not confirm complaint. Found Bellow Loose and Found Drain holes in bellow clogged. unlclogged holes resecured bellow and tested. unit now working as intended."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Broadway, VA 22815
Danny R.
Job Details:
11/08/2023
unit has two issues the sump has power and hums but doesnt run and bottom door gasket; ordrng 1 W11664713 (door seal)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Carlisle, PA 17015
Fred G.
Job Details:
11/08/2023
"cx complaint unit gets a intermittent F9E1 error on display. Inspected unit and entered daig and found fae2, f5e1. i cleared codes and ran auto test and found unit finished with out issue and drained all water out. I then looked under sink and found drain hose did not have a high loop that was above 20in as stated in instruction guide. I was able to fix hieght of hose and found unit now checks good."
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Middletown, MD 21769
Ricardo S.
Job Details:
11/08/2023
"Cx complains about a frost inside the freeer, ins"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Westminster, MD 21158
Bernard M.
Job Details:
11/08/2023
"Cx complaint unit won't start cycles. Entered diag and found error code F7E1 tachometer missing. Ran test cycle and found unit makes humming noise during agitation and spin. Inspected underneath and found capacitor leaking grease. Replacedc capacitor using pre-id parts, ran test and unit completed test without further issues. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Stafford, VA 22556
Tanner B.
Job Details:
11/08/2023
"Pin holes on drain hose, ordering main and lower drain hoses .; ordrng 1 W10899966 (lower drain hose) and 1 W11244231 (drain hose)"
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS06
Near York, PA 17402
Drew B.
Job Details:
11/08/2023
cx complaint that unit making puffing sounds and not reaching internal temps when baking.. i found the unit to have no noticeable issues reached 350 and lit everytime. i found the unit to be functional today and cx will watch over it and paif the service fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Moseley, VA 23139
Joseph D.
Job Details:
11/08/2023
Found failed thermistry and freezer compartment and broken freezer light switch ordering freezer light switch replaced freezer evap thermistor and unit now defrosting properly; ordrng 1 W11396033 (Switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Carlisle, PA 17013
Fred G.
Job Details:
11/08/2023
"i was able to access unit and replace the splutch, belt and actuator as per previous tech. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Cartersville, VA 23027
Joseph D.
Job Details:
11/08/2023
Cut cap tube pressurized ran nitrogen through unit sealed vacuumed charged and unit cooling properly
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Walkersville, MD 21793
Ricardo S.
Job Details:
11/08/2023
"Cx complains that the dryer not tumbling with weight, insepcted unti.. motor conneciton cks ok, when i ran a test with wet towels the motorm makes a humming noise, faulty motor, CX DOESN'T WANT TO CONTIN UED WITH THE REPAIR; ordrng 1 W11105178 (motor-drve) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rockville, VA 23146
Joseph D.
Job Details:
11/08/2023
Replaced ice maker ice maker no longer leaking cycled unit working properly no other issues found
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near York, PA 17404
Drew B.
Job Details:
11/08/2023
arrived at store they expected us this weekend... i found unit unplugged and not able to properly diag the unit informed we would call to reschd so unit can be in for at least 24 hrs. call to reschd; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Richmond, VA 23233
Joseph D.
Job Details:
11/08/2023
"Replaced heater mag and transformer , found short, repaired and unit working properly"
We serviced a
WHIRLPOOL FREEZER
Model WRT111SFDM04
Near Greenbelt, MD 20770
Shawn D.
Job Details:
11/08/2023
cx complaint water is leaking out the fridge door said it drips down the back and sometimes will freeze. inspected unit and conifmed leak and is coming from freezer. took freezer apart to find the drain clogged. used steamer and it broke had to use hot water and got drain clear. no air leaks on gasket everything is sealing. collected for service fee unit is good to go
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stuarts Draft, VA 24477
Danny R.
Job Details:
11/08/2023
unit has broken timer shaft wont turn knob is stripped . replaced timer and knob and now runs and checksok
We serviced a
KITCHENAID RANGE
Model JDRP548HL01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/08/2023
"Replaced parts, all burners tested ok."
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS05
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/08/2023
"CX complaint flame to high on LF and RF burnes.Tested burners, they worked as designed, I was unable to replicate any issue. Advised cx that these 2 burners are dual and more powerfull than the others."
We serviced a
JENN-AIR RANGE
Model JDS1750FS1
Near Silver Spring, MD 20901
Roberto I.
Job Details:
11/08/2023
"Cx complaint F2E1 error. Confirmed error, connections on UI ok. Replaced console and ribon cable. Unable to enter diagnostic, F1E1 error came on display. Ordering main control board W11295990. Bazels to be installed on retur once we confirmed that the new console works. Asked cx to keep the console I just removed.; ordrng 1 W11295990 (main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near The Plains, VA 20198
Daniel J.
Job Details:
11/08/2023
per last vist door was sugguested sealed cabinet still frosting on top f freezer section replaced door heated gasket good seal when attempting to open door informed customer to leave door closed for a few hours to remold gasket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Finksburg, MD 21048
Bernard M.
Job Details:
11/08/2023
"Cx complaint unit makes noise. When arrived the unit was running and heard no noises, unit sounded normal. Entered service and ran tests 3 and 4 and everything sounded normal. Ran test 25 and dispensed water and valves sounded normal. Instructed cx if noise would occur again to record it and call back. Unit runs as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hampton, VA 23669
Carl A.
Job Details:
11/08/2023
"cx complaint of unit not powering on,checked unit to find power at juntion box,pulled outter door off to find lose connector on control board reseated connector on control board tested unit to find no error codes at this time tested unit works as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Hampton, VA 23663
Carl A.
Job Details:
11/08/2023
"cx complaint of unit making nosie and leaking water,checked unit to find no error codes at this time , could not duplicate problem but could hear motor starting to fail whilein test mode ordering parts needed for repairs; ordrng 1 WPW10591570 (Dishwasher Pump & Motor)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near ,
Frederick R.
Job Details:
11/08/2023
"Replaced Both controls, blower and user interface. Tested unit after repair and preheated to 350 with no issues. Burnt relay was issue. Unit now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, VA 23503
Orbie
Job Details:
11/08/2023
"cx complaint doors fly open and doors not sealing. verified complaint of doors flying open, leveled unit to fix that issue. not seeing any signs of doors not sealing. advised cx to monitor unit to very working condition."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS
Near Dumfries, VA 22026
Robert W.
Job Details:
11/08/2023
"CX Complaint is the bottom vent not linned up. Inspected unit and found the vent is not linned up properly, Pulled vent and found bracket behind vent causing vent to bow out, Fixed bracket and reseatted vent unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Hampstead, MD 21074
Bernard M.
Job Details:
11/08/2023
"Replaced icemaker per previous tech, ran test 57 and it harvested, ran test 45 and it filled. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Yorktown, VA 23693
Orbie
Job Details:
11/08/2023
"cx complaint unit not cooling. verified complaint. advised cx unit is OOW, cx advised me unit isn't her property and called leasing office. spoke to woman at leasing office, advised her I could call whirlpool for potential P+L coverage. I advised her no guarntee on their decision. She advised me if I could get P+L we could proceed with repair, if not she would pay service diag and would look into replacing unit. called tradecare spoke with Jess. advised she could offer P+L. called office to have office call leasing company to collect payment. replaced evap heater harness. unit appears to be working as designed. advised cx to monitor unit for next 48hrs for cooling to resume."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Felton, PA 17322
Sal R.
Job Details:
11/08/2023
CX complai t was that the unit would not complete a wash cycle. I found a stred F8E1 error code. I cleared the code and ran a auto test. I found that the cold side of the valve would humm but not open to allow cold water in. I also tested and confermed by running a manuel test 3. I was able ot access and replace the water inlet valve. Unit now test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Clinton, MD 20735
Leon
Job Details:
11/08/2023
Customer complaint was that the freezer continued to freeze up with ice. Confirm the issue seeing that the top right of the gas kit was not sealing all the way because the door wasn't closed completely. When I opened the door I seen that ice was stopping the door from opening completely removed. All the ice out the unit reheated the gas kit so it can sell better. And the door closed a lot better than it did when I got there client confirmed. Unit working is designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Silver Spring, MD 20904
Roberto I.
Job Details:
11/08/2023
Replaced and molded right door gasket. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Owings Mills, MD 21117
Justin S.
Job Details:
11/08/2023
the unit was still running when i arrived. went to check pressures of the sealed system and found the system is highly contaminated(pic) and smells horrible. called tech support and spoke with a chris. sent him the picture and he confirmed the contamination. the unit is under review
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
11/08/2023
"3-2/8-1/0-3/0-5 errors, found valve not letting enough water into unit and thermistor reading out of range. during agitation the unit makes a very loud rumbling sound . found gearcase oil leaking , unable to remove washplate , spanner nut seized causing it to be broken off .. W10909670 spanner nut i have in van stock .; ordrng 1 2ct (2ct) and 1 W10734521 (clutch) and 1 W11393685 (gearcase) and 1 W10752283 (washplate) and 1 W11165546 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Clifton, VA 20124
Demonte S.
Job Details:
11/08/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling. Checked the Refrigerator Evaporator. Evaporator is completely Iced / Frosted over. Removed all Ice / Frost. Installed Evaporator Fan Motor with Thermistor. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID ICE MAKER
Model KUID308ESS2
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/08/2023
"unit will power off then come back on, making thin cubes. needs condesnate pump and water valve; ordrng 1 1901A (drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/08/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dumfries, VA 22026
Robert W.
Job Details:
11/08/2023
"CX Complaint is the unit isnt cooling properly. Inspected unit and found FC evap frosted over defrosted and pulled Evap cover and found the harness has failed the power to heater has pulled out of connector, Replaced heater with harness unit is woring properly."
We serviced a
MAYTAG DRYER
Model MEDZ600TW2
Near Camp Hill, PA 17011
Cody H.
Job Details:
11/08/2023
"CX complains unit will not start cycle and start button is stuck in depressed state. Ran unit through diagnostic test and unit start button did not light up when all LEDs were tested. unit will need control and console for repair, both parts are NLA. If parts are found office to schedule with CX. CX email confirmed.; ordrng 1 W10117417 (control (NLA)) and 1 W10117389 (console WHT (NLA))"
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Mechanicsburg, PA 17050
Cody H.
Job Details:
11/08/2023
CX complains unit is leaking from door. cx showed tech how inner door gasket had failed and has a ripple in it. unit will need inner door replaced for repair. Office to schedule with cx when all parts arrive. CX EMAIL ADDED.; ordrng 1 W11321075 (inner door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Reston, VA 20194
Christian C.
Job Details:
11/08/2023
Cx complaint IM ice is still clumping together. Inspected unit found some ice clumping together. Gasket is sealing properly. Temps in RC section avg 39 and FC section avg 2. IM fan is good; ordrng 1 W11533213 (control kit)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Red Lion, PA 17356
Sal R.
Job Details:
11/08/2023
"Per the previouse tech, I was able to access and replace all parts . Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Lancaster, PA 17601
Sal R.
Job Details:
11/08/2023
CX complai t is that the unit will not make ice. I found that the door harness has a broken nuteral and ground wire. I quoted CX for the cost of 1 FC door (LW11038915). I collected $139.00 via check for service charges. CX ill call into office if repair is wanted.