Per previous diag I was able to access and replace the control. i then ran the diag test and found that the unit was able to complete the test and shut down at the end. Unit is functioning as intended. Job complete

"Replaced control, belt and motor from previous diagnosis. Was unable to test unit due to it now being at the lowes store and they don't have hookup that is accesable. Job is complete."

cx complaint unit freezes in the freezer.inspected unit and found unit brown wire to evap heater.unit will need a new evap harness.W11650660 special order; ordering 1 W11650660 (evap harness)

"cx complaint unit leaking from door. inspected unit and verified complaint. cx ran unit this morning and it didn't leak. usually leaks toward end of cycle or sometime after its finished. took door apart and found puddle inside control panel from vent. vent gasket doesn't look torn or deformed but it must not be sealing. ordering vent gasket. quoted 252.82, paid in full with c/c. call cx to schedule return visit once we have eta on part; ordering 1 WPW10254545 (gasket)"

"cx complaint filter is stuck, verified issue, was able to remove filter but cx will not be able to remove in the future, ordering parts needed to complete repair. asvised cx they will be contacted for return visit.; ordering 1 W11189600 (bracket) and 1 W11307147 (filter cover)"

Customer complaint is that the burner flames are too high. Burners tested and issue confirmed on all but the center burner. Found the LP conversion was not performed properly. Customer had the LP kit from the conversion. Correct spuds installed and burner valve screws tightened to provide a proper low setting. All burners are now working properly. NG spuds left with customer.

CX complaint is that the unit is tripping the breaker. I foun d that the inter lock door cam was pushed back. I reseted the can and tested the unit still tripped. I also found that the unit shares a circuit with the gas oven on 15amp breaker . The unit only trips when multipal things are running. CX informed me that he was cooking a potato in the Mic while cooking on the cooketop with the Mic fan and light . Advised to change to 20AMP breaker as well as have Mic on a dedicated circuit.

Replaced inlet valve from previous diagnosis and unit is now working as designed. Job is complete.

"cx complaint unit making squeaking noise. inspected unit and verified complaint. found idler squeaking a little and a lot of black dust around left roller. replaced idler and both rollers. tested unit. unit is now working properly; ordering 1 WP691366 (idler(AD V/S)) and 2 wpw10314173 (roller(AD V/S))s and 1 LOOK (LOOK), used 2 wpw10314173 (roller), and 1 WP691366 (idler) from stock"

Removed and replaced reservoir and valve tested and inspected for proper use unit now functions Normally

"Confirmed cx complaint unit not washing. Found harness to drain pump broken at molex, unit not draining. Repaired connection, tested unit, unit working as designed. Ordering lower harness.; ordering 1 W11643701 (lower harness)"

cx complaint unit has no power not turning on. inspected unit and found thermal fuse was faulty. jumped fuse and tested unit and found no power from control going to wash motor. unit need fuse and control to correct issue. control is no longer avaliable.; ordering 1 8193762 (thermal fuse) and 1 8564542 (electronic control)

cx says the first time they have used the self clean the right half of the oven got clean but the left side stayed dirty. no error codes in memory. the unit is heating good. went over cleaning in the owners manual pages 4-6

"Upon arrival, I found the right interlock switches not mounted properly and found the rod not seated. Also found that the units door is severely malformed, causing it to pull both sides of the door out from the switches. Reseated switches and tested them for continuity. They passed. Ordering door will need to return with harness and hinges just incase.; ordering 1 W11600214 (Mw inner door) and 1 W10915038 (Me outer door)"

replaced the bellow and the hose and tested. the unit is no longer leaking that i see. the unit is now good

"Customer complaint is that the unit was running noisy. Found the unit has a weak suspension. Ran test cycle and the unit is trying to agitate and spin, but the splutch pulley is stuck to the cover because of the weak suspension bottoming out the unit. Ordering splutch and cover.; ordering 1 W11396716 (suspension) and 1 W10721967 (drive pulley) and 1 W11409708 (cover)"

"cx complaint cooktop light stays on perminent, verified issue, control triac issue, ordering main control; ordering 1 W11342846 (maincontrol)"

CX complaint is WM leaking. Inspected/tested and found pressure hose had come off of tub. Put hose on and blew through it to verify flash was good. Went to run unit and it would not stop filling . Drained uit again and the unit started filling and draining at the same time then drain wouldnt shut off unless unplugged. Now nothing is working on control. CX has gas dryer hooked up to same outlet as WM.. Took pic. Talked to Sharita and we have 3 in OS. Rescheduling CX for wed 4/12. Please set 2-5 or 3-6. CX having new outlet and breakers installed this week; ordering 1 W11603811 (control)

cx complaint of unit dripping water on floor inspected unit found lower basket in freezer is not installed correctly causing door to hang up fixed basket

"CX complaint is no ice. Inspected/testedtest#3 - good evap fan15 - good - bin sensor37 - good - IB thermistor36 - good - IB fan45 no good - no water to IM56 - E557 - good IM harvests58 - good - 01Ordering dual valve, heater and foam tape to seal fill tube.Cannot reschedule due to part availabilty (valve); ordering 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 4218-W3 (insulation tape,foam)"

"Touch up paint was much lighter than the liner color and cx didn't like. Called tect line, spoke to Leon, he gave ve a different part number. Ordering touch up paint w10803163; ordering 1 w10803163 (gray touch up paint)"

Cx complaint of unit not starting cycle after button is pressed. Did confirm and cycled unit power and ran diagnostic and quick cycle. Unit is now operating as designed.

"Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed, no further work needed."

Installed led and unit is now as designed.

cx comp unit will not dispence ice but will make ice insp unit conf cx comp found auger teeth not engaging bin teeth unit will need ben and auger coupler and parts left auger motor with cx on top of fridge will use on return visit; ordering 1 W11244434 (bin) and 1 WP2220458 (collar) and 1 W10852956 (spring) and 1 WPW10293212 (plate) and 1 WP2198628 (seal) and 1 WPW10291905 (seal) and 1 WP2212370 (washer)

Replaced parts unit tested ok

"cx complaint the unit is leaking. checked the unit and found that the inlet valve was leaking at the seam of the hot valve. replaced the valve. unit is running as designed.; ordering 1 W11210463 (inlet valve ar vs), used 1 W11210463 (inlet valve ar vs) from stock"

CX complaint is pantry control no working and filter door won't close. Inspected/tested and found latch to filter door defective and pulled pantry UI. No moisture or corrosion. 12.5vdc to UI. Ordering UI and latch. Cannot reschedule because repair needs AIG auth. Both parts in stock at Tribles; ordering 1 WP2223877 (latch) and 1 WPW10769076 (cntrl-elec)

"replaced parts, unit tested and oven still not working, inspected unit, no voltages to element, order cntrl board; ordering 1 W11088877 (cntrl-elec)"

"the client complains that the fridge is uneven, inspected unit, this is a installation issue, the fridge needs some shim to level the unit is nothing that i can do, the client need to call a contractor or the install department on lowes"

"Replaced parts, unit tested and dispenser works fine"

"ca,e out and was able to break bolt free with my drill and replace all parts. ran DLMS cycle as well as auto test then started a quick wash and let that run a bit. unit quiet and now checks. job complete."

CX COMPLAINT THAT SOMETIMES CLOTHES ARE DAMP FOUND THE VENT IS CRUSHED SLIGHTLY I ADJUSTED BECAUSE UNIT RUNNING AND HEATING AND MOISTURE SENSOR 66566

cx complaint is unit stopped responding and running and started flashing codes and said call for service. found codes F3E3 F2E2 F0E5. cleared codes and ran a DLMS cycle then auto test.unit has clicking sounds when aggitating as well as sound from valve at times as well. unit went through tests. started a quick cycle and let run a bit then canceled and lost everything. no display or anything. per codes and running issues will order parts needed. as soon as parts are in office will schedule.; ordering 1 W10734521 (Clutch) and 1 W11165546 (Water Valve)

"i was able to access unit and replace the evap, compressor, filter/dryer as per previous visit. I pulled unit into a 30 min vacuum and found it to hold for 20 mins. i then charged the system with 4.24oz of R134A. I found unit began to build a frost pattern. unit now checks good."

"Cx complains that the rf and middle burner flame are too high, inspected unit , the burners have the wrong cap, the right front has the middle cap and the middle has the right front, I changed them and now they work fine"

"cx comp unit light will not power on insp unit conf cx comp S191AQ replaced led tested unit working as desighned W10695459 from vs collected 120 sc cc; ordering 1 W10695459 (led), used 1 W10695459 (led) from stock"

CX complaint is WM leaking. Inspected unit and found long dog hair and pens inside bellow seal. Seal drain holes were completely clogged. Seal is in perfect condition. Informed CX to make sure she keeps seal free of debris. WM is working properly. Job is complete

cx complaint is no wash DW. Replaced sump/motor per prior diagnosis. After repair I tested and the motor is now activating and the unit is working as designed. Job is complete

"cx complaint unit making loud vibration noise usually for 8sec at a time. inspected unit and verified complaint. ran test 3 for fans and baffle, no noise. ran test 5 and cx pointed out noise as compressor was ramping up speed. went to pull unit out and noise stopped as soon as unit moved a little. found unit sitting on wheels but unit is already leaning back a little. put feet down just enough to pick unit up off the wheels and still no noise. advised cx to monitor and call back if noise comes back. if cx calls back, send tech with x2 foam sleeves(W11661094)"

Veified complaint. CX did not want me to repair or replace parts. Wants unit replaced. Called techline to document. . Schedule same day as WASHER-671977 + DRYER-671975 > JJ; ordering 1 LOOK (LOOK)

"Replaced gearcase and lid lock components per prior tech diagnosis. Also replaced slider from VS. Calibrated and retested after repair and the WM is now working properly. Job is complete; ordering 1 W10734521 (slider FRVS) and 1 look (look), used 1 W10734521 (slider FRVS) from stock"

"Customer complaint is that the unit will intermittantly not complete a cycle. Checked for stored error codes and found F7E6, F8E1, and F2E1. Ran test cycle and found there is a dragging noise coming from the unit in agitate and spin, but the basket spins freely. Inspection of the drive system found no visable issue. Ordering splutch, actuator, and gearcase. Unit filled with no issue, not a valve problem. Control was just replaced on last visit.; ordering 1 W11454741 (gearcase) and 1 W10721967 (drive pulley)"

Return visit to inspect for any visible leak with dye in evap area. Upon arrival unit was sittin at 0 deg in FC and all food frozen. RC was a 38deg. Pulled evap cover and found no leak coming from liner but did find signs of leak from bottom left hand side of evap. No oil or wet dye however this unit is 22yrs old. CX not interested in any further work at this time. Job is complete

"CX complaint: unit not cooling.Upon arrival, unit unplugged. Plugged unit in, Heard startup device cut on, then 3 sec later turn off. compressor buzzing. replaced startup device and did amp draw for compressor. when compressor came on. pulled 21.7 amps. Then held 8.3 amps and cut off again. Unit needs new compressor. Ordering SS repair. 2 count SS; ordering 1 W11574734 (Compressor) and 2 W11504431 (coupler)s and 2 W11504415 (coupler)s and 1 W11506635 (access valve coupler) and 1 W11109499 (Drier) and 1 Look (Look)"

"Cx complaint the unit won't start. Inspected and found the strike being at fault. The spring on strike wasn't secure and causing it not sit set in lid latch. Replaced strike using pre-id parts, ran test and unit locked and completed cycle. Unit checks good"

REPLACED THE CONTROL WHICH DIDN'T REPAIR ISSUE THE RESERVOIR KEEPS FILLING AND OVER FLOWS BECAUSE THE WATER LEVEL SWITCH IN THE RECER. PUMP IS FAULTY IN RETURN CAN'T RUN THE WATER OVER THE EVAP PLATE; ordering 1 W11542867 (Whirlpool Ice Machine Recirculation Pump) and 1 W10512292 (cover)

cx complaintt hat unit is making noise intermittingly in the mid cycle appears to be possibly from the motor area and nosie sound familar. will need W11416362 call to reschd.; ordering 1 W11416362 (pump)

Cx complaint is that the door handle is loose and the unit has frost in it. Upon arrival I found that the set screws were loose on the FC door handle. i was able to tighten the screws. I also found that the FC door seal was not sealing against the cabinet. i was able to heat the seal and get it reshaped so that it is now sealing. Job complete

CX COMPLAINT that unit is not cooling and making loud buzzing sound coming from compressor found the compressor the be siezed nd will need ss repair for drier and compressor and call to reschd if and when approved.; ordering 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 2callcount (2 call count) and 1 sstech (ss tech)

"installed power supply, per previous, tested all pos ok, collected $110 labor MC"

helped AS with repair completed

Cx complaint is that the unit is making a loud grinding noise when agitating. Upon arrival I found that the splucth is secured. I then found that the shift arm is not fully retracting when in agitation and is allowing the teeth to rub the pulley when agitating. I am ordering the belt and shifter and will use the splucth on return. Please contact cx when the parts are available to schedule the return visit.; ordering 1 W11481722 (Shifter) and 1 W11239857 (Belt)

cx complaint that unit is not makint ice and when arrive found thewires gouing into the fc door. will need the LW11037733 and cx will call when they recieve door; ordering 1 LW11037733 (ss freezer door)

called techline spoke to Derek replaced evap fan and control kit. found ui not working and compressor not turning on called techline. called MX was led to my mistake of swapping 2 connectors. redid connectors correctly and tested unit working as designed

the compressor is running at 1aac. fans and the compressor are active. no error codes in diagnostics. the unit needs ss work. called the office to schedule return; ordering 1 W11562258 (evaporator) and 1 W11506635 (coupler) and 1 W11582579 (compressor) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W10143759 (drier (service)) and 1 alcap (lokring)

"cx complaint noise during operation. verified cx complaint. checked unit found F2E1. found oil leaking at gearcase. unit needs gearcase, slider, stator and rotor. quoted $655.76 for repair. cx paid $120 and is unsure of replace or repair at this time."

"F4E3 motor not running, F7E1 no heat. Customer complaint detergent is disolving but is not washing dishes correctly. I ran test cycle and found 2 error codes F4E3 motor not running, F7E1 No heat. After i run the test the unit just shuts off and does not clear the erro codes. I ran a bunch loads and the units motor never stopped working but the unit still read not motor running and no heat. Ordering control.; ordering 1 W10906426 (cntrl-elec)"

"cx complaint after changing filter leaking from ceiling of Rc, found right side of filter house tubing had backed out and was dripping, was able to reinstert fully and move grey fitting forward to lock in place, ran sefveral cups no leaks, tested all ops ok, collected $120 visa"

Customer complaint unit vavle is not working and f20 is showing. I found the unit hot water side as soon as the hot water is on water starts to coming in the unit when control is not calling for hotwater. bad vavle. Replace vavle collected in full. Ran test unit is back to normal operations.

"cx complaint unit not cooling , checked unit and found no ice in unit , also found in test 3 evap fan in freezer is bad causing unit to now allowing proper air blow , checked all other major components and everything checked good other then the evap fan in freezer . cleared out condenser from alot of dog hair . advised cx they will need to keep it cleaned for better performance of unit . unit will need a new evap motor along with blade for proper repair . CX PAID IN FULL; ordering 1 W11452196 (evap motor) and 1 WP67006337 (blade)"

"Cs after a thunderstorm power went out and oven not working now. Confirmed complaint. Verified fuses are good and unit is getting correct voltage. Control board is also getting correct voltage but not powering on. Secured all connections and still not powering on. Control board has failed, part no longer available. Collected $120 for svc call.; ordering 1 looklook (I had to remove the MW/oven combo out the cabinet to diagnose unit. The wall to the right is about 1/2inch form the oven.I tried not be careful but oven scuffed the wall a bit. She didn't make a big deal of it but FYI if she call and complains.)"

cx complaint unit is displaying error code. inspected unit and found f8e0. removed cook top and accessed blower fan and found blower motor test 68.6ohms. test hall sensor control p7-1 to p7-7 and found 5.06vdc. called TL,TL recommended replacing the main harness first and have a control on stand by. once parts are in please call cx and set up a return visit.; ordering 1 W11454505 (main harness) and 1 W11082269 (control)

"Customer complaint unit is not going all the way up. I tested the unit and the start button was not even working i removed it and found a lot of rust. I clear what i could and i able to make it work and the downdraft comes up then i can hear the motor trying to push it but it won't come up if i pulle it with my hands the unit goes up and locks and turns the fan on when i press the button the unit comes up and then it just drops then goes up and down and then stays down. Switches look like is working and the motor is not pushing the vent up. Unit needs switch button, motor, arms and screws. collected for parts and services. Owes 165. Call customer when part is available.; ordering 1 W11230930 (Switch 78.60) and 1 WPW10398274 (Motor 253.99) and 1 WPW10421277 (arm-motor 46.66) and 1 WPW10421280 (arm-motor 58.00) and 1 WPW10422765 (screw 17.28) and 1 WPW10422764 (screw 17.28) and 1 look (look)"

"Cx complaint unit is no dispensing water. Arrived to unit and inspected. When pressing dispenser it counts ounces but doesn't fill. Ice dispenser works properly. Unit is making ice as well. Cx stated once ice bucket filled with ice unit stopped dispensing water. Called Techline SR#, Inspected P3 on control and had 121vac but was jumping around. inspected all connections and everything was secure. Dispenser still not working. Techline stated could be a harness issue. Stated to order freezer door. Ordering new inlet valves as well for return visit. Cx will call us when door arrives ; ordering 1 W11611331 (Freezer door) and 1 WPW10341320 (Dual valve) and 1 W11512399 (Inlet valve)"

Reaplaced the left RC door from previous diagnosis. Tested inspected and verified complaint. Unit is now working as designed. Job is complete.

cx complaint wa sunit wasn't cooling confirmed issue seen the heater in the FC unplugged plugged heater back in defrosted the ice ordering new harness and control for unit; ordering 1 W11546690 (control) and 1 w11573116 (evap harness)

cx comp unit will not run insp unit conf cx comp unit will need control and ui..... check sticky; ordering 1 look (look) and 1 W11419056 (ui) and 1 W11525997 (control)

"Installed ice maker, tested unit, unit still not working properly. Called techline, techline had me test harness from brown white under light fixture to ice maker side of valve, found 184 ohms. Techline determined that there is a break in the harness in the cabinet, unit deemed non repairable. Job complete."

"cx complaint of door on upper oven shatered, confrimed findings found that the outer and inner door panles need replacing as the glass is attached ordering parts needed for repairs; ordering 1 W11602612 (GLASSDOOR) and 1 W11602610 (Glass Cavity Assembly) and 1 W11600213 (Air Divider Assembly)"

"Installed parts, tested unit, unit working as designed."

"CX complaint. Dryer takes 2 or 3 cycles to dry . Inspected unit and found unit getting 123 and 123 volts and 246 across the poles. Ran a dryer vent test and card stayed on hanger three out of three times indicating a restricted flow from vent Dryer is heating properly. CX also stated after first drying cycle that the clothes are steamy also indicating a restricted flow . Advised CX needs to address vent issue, Job completed, RB"

Cx complaint is the door has no tension on it. Inspected unit and found the friction sleaves failed replaced and tested unit is working properly.

replaced valve turned water on found when unit calls for water filter housing is leaking. ordering filter housing to complete repair.; ordering 1 W11266112 (filter housing)

helped OA

"unit turning on, unit detecting leak, turning on drain pump. found leak from water valve. called safety, agreed to cover parts and labor. . ordering valve.; ordering 1 W11434044 (valve)"

"cx complaint unit no making ice, nor is freezer holding temp. checked unit fc at 25 degrees, rc at 45 degrees, thermistor reading 6.8k spoke with AR, was advised themristor is out of range, quoted cx, steamed frost build clear, replaced harness, tested, unit forming frost pattern. advised cx to monitor unit. cx paid in full. advised ticket is open for 30 days."

cx complaint the unit just keeps making ice. found bail arm knocked off ice maker. fixed this issue. gave cx a quote for new ice maker $349.34 cx paid svc by card. W10884390

"cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f4e3. found 7.5ohms at the wash pump, found 122.3vac from control to wash pump. unit needs sump to correct issue. scheduled cx for 4/11/23; ordering 1 W10888591 (pump and motor)"

Customer complaint is the the unit is not cooling properly. Inspected unit and found that the refrigerator temperature is around 46 to 45 degrees and the refrigerator was not in the coin state. After having doors open for some time I heard the fan kick on and through value switch. Customer stated that it has me very very little ice mostly none at all. I inspected freezer temp and had about 22 to 25� in some areas customer had put ice trays in the freezer and they did freeze ice but some items where it's frozen solid like the ice cream and some popsicles. I told you it out check freshers I found compressor is extremely hot and loud. I then put my gauges up to unit. With unit and refrigerator section I had 15 psi above the vacuum and 120 PSI on high side. I checked for guy compressor area no dye found. I pulled freezer apart and check for frost pattern and for die. I found no dye and freezer evaporator area and I found a very heavy Frost pattern at top front of the evaporator and not so heavy at the bottom or the back. I then put freezer back together and inspect the refrigerator area I could see green dye on the evaporator that was just replaced. Due to the sound of the compressor in the temperature of the compressor unit will need new compressor and evaporator. Parts are in stock at tribbles and most likely at the office. I spoke to LW and she scheduled return visit for 4/17; ordering 1 W10687098 (EVAP assembly) and 1 W10276644 (Compressor) and 1 W11506635 (Coupler)

I replaced condensation pan. Unit is now completed.

Was able to access unit and replace parts per previous visit. Tested and unit now works as designed. No further work needed

"cx complaitn only worked for 2 days, found recir pump stuck, replaced recirc pump, tested all ops ok, collected $110 labor visa"

It is not cooling. Due to a locked up compressor. I replaced compressor dryer and coupler. I pulled unit into a 30 inch vacuum and filled to 48 g. Unit is now working properly

"cx complaint unit making strange noise when starting and stopping and slight rumbling noise when running. inspected unit and verified complaint. found blower wheel stripped out. ordering blower wheel and motor, in stock @tribles. scheduled return visit for 4/14; ordering 1 WP697772 (blower wheel) and 1 W11549461 (motor)"

"Cs door keeps pooping open when in use, confirmed complaint. I found the door latch is deformed and weak not holding the striker in place correctly causing the door to open under light pressure. Ordering door latch.; ordering 1 W11316250 (latch)"

"Cs unit is leaving sut and flames are uneven, confirmed complaint. I found the burners are deformed and caps are rusting. Ordering burner caps and burners.; ordering 2 W11435630 (burner LH RH)s and 1 W11435657 (burner) and 1 W11435659 (burner) and 1 W11435570 (caps)"

Surface element from left the switch only goes to max no adjustments ordering new front left switch reostat inside switch has failed ; ordering 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (switch-inf)

Cx complaint unit is not working properly inspected unit found ui will not come on nothing on door is not responding ordering new door and harness; ordering 1 LW11255360 (Freezer Door) and 1 W11383260 (Wiring harness)

cx complaint if door switch broke and loght won't work as well as when unit was installed and door switched plugs were never put in and lowes advised they would order and send them to them and they didn't. replaced switch and light checks. addvised we will order plugs as well as washers to luvel unit and doors. office will schedule.; ordering 2 WP2212651 (Hindge Plug Black)s and 3 WP489467 (Washer)s

"cx complaint unit leaking , checked unit and found when unit is calling for water cold valve is warped allowing water to dripp out of the side of the valve where is should be sealed . replaced with pre id valve and tested unit is now running as designed ."

Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete

Installed trim but dropped ui when installing and it scratched the vent on the door. Ordering vent.; ordering 1 W11025120 (Trimvent)

"Customer complaint is that the door drops when opened. Unit tested and issue confirmed. Found the insulation had interferred with the right side hinge, popping the spring out of position. Spring reseated and insulation pushed back away from the spring. Unit is working properly."

"cx complaint oven light will not turn off. checked unit, come to find defective switch, reading open while switch is engaged. replaced switch, tested, unit working as designed."

"replaced acu, tested, unit working as designed."

Customer Rescheduled. noticed rail has a bent on the bracket and paint chipped off. Reorder W10795842.; ordering 1 W10795842 (rail)

"Cx complaint unit leaks. Ran test cycle in unit and found no leaks. Opened door during wash cycle and found suds filling the tub. Instructed cx to not use detergent on dishes before placing them in unit. Cx uses 1 pod per use and if washing before using unit, instructed her to make sure all soap is off. Instructed cx to run clean cycles using white distilled vingar to remove suds. Unit operates as designed."

replaced lower spraay arm. tested unit working as designed

"came out to loacte the unit. they have units located all over the back room at the moment. i checked the normal area, by the managers office, down the one bay that had some extra, and also in the center of the back room. no luck locating the unit. either all dryers or the unit was a maytag not a whirlpool. could not locate one whirlpool washer that matched this serial and model info. will need to have the unit found before reshceduling. manager on site had no idea where it wouldbe if it is not in those areas i checked.; saved ticket"