We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/11/2022
"cx complaint no operation, checked unit verrified voltage to terminal, 120 vac to control, led flashing slow, 12.76 vdc out of control to u.i, u.i not accepting slections, u.i adhesed to front panel ordering panel for repair, expart; ordrng 1 W11461688 (panel) and 1 W11387866 (harness u.i)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22305
David J.
Job Details: 07/11/2022
Cx complaint unit not leveling. Arrived to Cx house and inspected unit and found fridge has no feet. Install feet under unit and adjust as best as I could. Cx was on a work call and stated he would call us back if they need anything else. Unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/11/2022
"replaced auger motor assembly, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Providence Forge, VA 23140
Gill G.
Job Details: 07/11/2022
verified cx complaint of unit cooktop burners not being set up correctly. unit is running LP gas and unit was converted but orfices were not placed on the correct burners. placed orfices on correct burners. oven was correct. tested. adjusted burners to simmer. unit is working as designed.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Suffolk, VA 23437
Austin D.
Job Details: 07/11/2022
cx complaint the unit is not heating up. checked the unit and found that the thermostat fix was open and control was burned up. repalced the control and the thermostat fix. put the unit back together and tested operation. unit is running as designed.
We serviced a
KITCHENAID HOOD
Model KVWB600DSS3
Near Reston, VA 20191
Carl R.
Job Details: 07/11/2022
"Hood control panel defective lights aren't working. Removed vent cover, filters, screws, and leds. Removed Ui. Installed new UI, and other parts. UI not illuminating. Need to recheck problem. Cx had to leave for appointment. Please reschedule. ; saved tckt"
We serviced a
KITCHENAID RANGE
Model KCGS950ESS02
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/11/2022
unit is in warranty and was delivered to cx 5 days ago on 7/6/22 p.o.p saved to quik pics. cx complaint the finsih on the cooktop is rough and gritty feeling not like the model in the show room. cx has made multiple attempts to clean the cooktop and it still feels rough. ordering new cooktop and bezels; ordrng 1 W10722086 (cooktop) and 5 W11117438 (bezel-knob)s
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 07/11/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control qouted 230.00 even cx paid by card tested unit now functions normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Davidsonville, MD 21035
Kevin P.
Job Details: 07/11/2022
"cx complaint frost is ice chute stopping unit form dispensing properly. units been working since last service, installed parts seperator motor, and ice door per previous tech. job complete."
We serviced a
WHIRLPOOL COMBO
Model KEMS378SBL00
Near Oakton, VA 22124
Carl R.
Job Details: 07/11/2022
"Turntable not operating. Pulled unit from out of wall, after an hour of struggling with the unit. Pulled off all covers and control panel. Lifted microwave to remove old motor. Found turn table gear shft broken. Old motor ohmed 2.28kohms. New motor is 2.45kohms. Installed new motor waiting on new gear shaft for turn table. Unit back in wall.; ordrng 1 W11126044 (Gear shaft)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Bowie, MD 20721
Kevin P.
Job Details: 07/11/2022
"unit is in warranty. cx complaint f9e1 drain error, checked connection at pump which was good but only 37vac so i checked connection at control and once i started wiggling the wirng at the connector the drain pump came on and ran and if i wiggled more it would stop. all wiring appeared to be seated properly in connector so i tried replacing control and same results. ordering harness; ordrng 1 W11591637 (harness)"
We serviced a
WHIRLPOOL DRYER
Model MEDB755DW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/11/2022
"came out to replace parts on unit , and replaced all parts needed for repair reassembled and tested unit is running as designed ."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Red Lion, PA 17356
Marc M.
Job Details: 07/11/2022
cx complaint unit not turning on under counter light. inspected unit and found that the socket was sealed with excessive silcone from the factory that led to the bulb contacting the silicone and shorting the bulb socket. unit now has charring within the socket assembly as well as the bulb which was damaged to the failing of the bulb socket. unit will need parts.; ordrng 1 8206232A (light bulb) and 1 W10210871 (socket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Alexandria, VA 22305
David J.
Job Details: 07/11/2022
Cx complaint unit not working. Inspected unit and found no power on user interface. We cane out in January and replaced control. Inspected UI and found bowed and letting water in. Water got on control board and UI. Replaced both parts and powered unit back on. Tested unit and checked for codes. No codes found and unit is now working as intended. Cx paid in full
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Dallastown, PA 17313
Marc M.
Job Details: 07/11/2022
"cx complaint unit not heating to accurate temp. inspected unit to confirmed no fault codes then set preheat temp to 350 degrees. unit reached designated preheat temps within 12 minutes of preheat time. checked temps using thermal coupler with probe wrapped in foil per technical training pointer W10565140. performed temp swing averaging L331 H351, L322 H346, L323 H346 for an average run temp of 336.5. contacted techline and confirmed unit to be eligible for 15 degrees of positive calibration. otherwise, per techline unit is opperating as designed. "
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ04
Near Hookerton, NC 28538
Ronnie B.
Job Details: 07/11/2022
cx complaint of frost build up in fc and door not sealing properly. Checked unit and found left had rail not allowing door to close all the way. Removed all frost from left hand side of fc and removed and replaced both rails. Gasket is thicker on left hand than right hand due to rails misaligned. New gasket not useable. Heated current gasket to soften material for proper fitment around fc door. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Andrew H.
Job Details: 07/11/2022
CX complaint is the unit is dispensing water when the ice paddle is pressed. Inspected unit pressed ice dispenser and the water dispenser sorry dispensing and not the ice maker. Customer also states that units on making ice. I found about two batches of ice were made in the bin. I check and found that the freezer temperature is at four degrees Fahrenheit and dropping food is solid. I checked test 56 ice maker error codes and have e0 no error code. Test 58 show 01 for ice maker colder than harvest temperature this is good this means that it can make ice. I ran test 57 for ice maker harvest test ice maker had solid ice in ice maker and ejected the ice. And ran test 45 ice maker fill test ice maker filled with water. I ran test 9 user interface button test. I found both paddles responding but when pressing ice maker paddle it shows three and then really fast shows at 2:00 then nothing after releasing. I've indicated that the user interface is bad. Contact line with my findings and went over all tests that were performed. Tech line agrees that using her face needs to be replaced. Due to bad programming. I documented under File #7734078247. Ordering main control and user interface.; ordrng 1 W10843055 (Main control) and 1 W11089931 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Emmanuel R.
Job Details: 07/11/2022
"Cs unit stopped mid cycle and not cleaning dishes good, pulled trouble codes F7e1 wash motor failure, f9e1not draining ,f9e2 drainmotor electrical problem,f8e4 over fill switch, erased trouble codes and did a diagnostic cycle. code f7e1 came back up.for the washmotor, no leaks present. Unit fills and drains fine washmotor runs intermittenly. Odering a control drain pump and sump/motor.; ordrng 1 W11460945 (sump/motor) and 1 W11412291 (drain pump) and 1 W11462458 (control)"
We serviced a
JENN-AIR DISHWASHER
Model JDB3600AWP4
Near Baldwin, MD 21013
Andrew H.
Job Details: 07/11/2022
Customers complaint is the unit is not starting the cycle. When start is pressed the start button flashes. I found 6-1 error code for motor lost communication. When I put unit into test mode wash mode or turned on for The Purge cycle. And did not continue to run after that. I did this test several times I found that voltage is not being sent to the wash motor due to loss of programming. Unit will need new control. I quoted customer for replacing control. Customer is unsure if they'd like to repair unit at this time and pay for service call with check for two service call tickets check number 4471 for $210; ordrng 1 WPW10285178 (Control)
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Burke, VA 22015
Richard B.
Job Details: 07/11/2022
"CX complant. Oven has error code for stuck key. Inspected unit and found error code returns after cycling breaker , Quoted CX price for console replacement. Replaced console and tested unit . oven working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Woodbridge, VA 22191
Carl R.
Job Details: 07/11/2022
NOT MAKING ICE AND NOT DISPENSE. Cx found that the ice maker was turned off. Canceled call
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/11/2022
replaced all parts found that when putting unit back together cx had metion that the center wash arm was hanging on pior to work being done ordering part needed for repairs; ordrng 1 W11545334 (MANIFOLD)
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Salisbury, MD 21804
Jonathon C.
Job Details: 07/11/2022
"cx complaint, clicking noise. tested unit, verified complaint. found splutch clicking causing the noise. replaced splutch, noise significantly better. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID HOOD
Model KVWB406DSS3
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/11/2022
"cx has since had unit replaced and is now in box, removed old motor found new motor harness to short to reach connector, reordering motor please have MR inspect; ordrng 1 W11244048 (motor-fan)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/11/2022
"cx complaint unit not competing cycle, checked unit found f8e1 long fill code, ran diagnostics, found cold valve not fully opening, also found clutch sticking between spin and agitate, clutch ad slider not engaging basket, replaced clutch, slider and valve, calibrated, tested, unit working as designed.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch), used 1 W10754448 (clutch), and 1 W10734521 (slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20781
Samuel R.
Job Details: 07/11/2022
cx complaint unit is not making ice.inspected unit and found unit to had made some ice.ran test 56 and got error code e5.ice maker thermister is not working well.unit will need a new ice maker due to a bad ice maker thermister.will bring back emitter to replace due to previous tech notes; schdld next appmnt for 7/13 WED !
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Clarksburg, MD 20871
Justin S.
Job Details: 07/11/2022
the unit has a f6e1(communication) error code when i arrived. cx says he is not sure when the unit started getting the error code. reset power to the unit and the error code comes right back. called tech support and spoke with a rob. black to white 120vac. black to ground 120vac. white to ground 0vac. outsides on harness to the ui 12vdc. the unit heeds the harness and controls file number 7734076763. unit will still needs the sump.; ordrng 1 W11414079 (ui) and 1 W11084865 (harness) and 1 W11410070 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20906
Israel R.
Job Details: 07/11/2022
Customer complaint unit is leaking from the ice door. Is dripping. I found the unit is leaking from the ice bin. The customer stated she does not use ice that much but the ice door is not sealing correctly. I tested with a flash light and i can see the door is not sealing correctly. Ordering ice door.; ordrng 1 W11423781 (Ice door.)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Gaithersburg, MD 20882
Justin S.
Job Details: 07/11/2022
cx says the unit is now hard to close and looks like the unit is starting to fall down from where it was mounted. raised the legs until the unit is no longer hitting the sides of the cabinet when closing. the legs dont fall when i press down on the unit. ran a diagnostics cycle and the unit is not leaking. the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KWH0
Near Arlington, VA 22201
David J.
Job Details: 07/11/2022
F10E2 vent wax motor electrical problem Cx complaint she cleaned the filter and then went to use it again and now its not working properly. Found error code above. Leaded codes and ran unit. Error code popped back up. Going to order new motor and install on return visit. ; ordrng 1 W11416460 (Vent wax motor)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near ,
Danny R.
Job Details: 07/11/2022
unit has damage door outter panel ordering part; ordrng 1 W11600322 (front door panel)
We serviced a
JENN-AIR RANGE
Model JGRP536WP01
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/11/2022
tested unit found unti has shorted harness ordered needed harness to fix issue; ordrng 1 W10116168 (harns-wire) and 1 W10145988 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Washington, DC 20008
Dustin F.
Job Details: 07/11/2022
"CX complaint Not coolingInspected unit in apartment 32, found NO frost pattern, Inverter board blinking x4. and SUPER hot Compressor. Ordering New Compressor,UV drier, All Lockrings and Couplers. R600 Unit, and Nitrogen Needed. 2 Count, Sealed System Tech needed.; ordrng 1 R600 and 1 Nitrogen and 2 W11506623 (lockring parts)s and 2 W11401409 (Lockring Parts)s and 2 W11401413 (Lockring Parts)s and 2 W11504418 (Lockring PArts)s and 2 W11504420 (Coupler)s and 1 W11370578 (Compressor) and 1 W11370578 (UV Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/11/2022
"Replaced filter hoising per previous tech, dispensed several ounces of water and filter didn't pop out. Unit checks good"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Hampton, VA 23669
Carl A.
Job Details: 07/11/2022
"cx complaint of unit not drain and spining,checkedu nit to find the following error codes F9E1,F8E3,F0E2,F5E3,F5E2,checkedu nit to find debries in drain pump removed deberis from drain pump tested and calibratedu nit works as designed cx owes for service call"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Springfield, VA 22150
Richard B.
Job Details: 07/11/2022
"CX complant. Oven hard to turn on , Inspected unit and oven in use and hot , Fan speed error code . F6E4 and F8E0 error codes , Ordering console and control boards. as well as upper fan. Not in stock , Further work needed, RB; ordrng 1 W11261167 (controol) and 1 W11261169 (control) and 1 W11297709 (console) and 1 W11248652 (fan)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Baldwin, MD 21013
Andrew H.
Job Details: 07/11/2022
Customer complaint is a unit has f 9e1 error code for Long drain inspected unit. I clear drain and replace drain pump. I tested unit and it's not working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/11/2022
"Cx complaint, not drying the dishes properly, no error codes found, tested all circuits and wiring. Found loose heater wire harness connection backed out at the main control, repaired to loose connection, verified vac voltages. Ran factory diagnostic test to calibrate and verify unit operation.. working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 07/11/2022
replaced manifold.. unit cks ok
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GL0
Near Arlington, VA 22203
David J.
Job Details: 07/11/2022
Cx had to cancel appt. For today. Husband did not let her know any information and she has to leave. Please call cx and reschedule ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 07/11/2022
"Cx complains that the dw not working at all, inspected unit found condensation on UI, board and console, the vent is bad, replaced UI,, dw is worknig now, but unit need control board and vent assy; ordrng 1 WPW10469574 (vent asm) and 1 WPW10195032 (deflector) and 1 W11305308 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pikesville, MD 21208
Keith H.
Job Details: 07/11/2022
cx complaint is unit not washing inpsected unit and foubnd the motor is siezed and not tunring/spining. ordeing new motor and cap; ordrng 1 W11497303 (motor) and 1 W11428524 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Waterford, VA 20197
Ezra M.
Job Details: 07/11/2022
"no ice. ice maker and ice bucket empty. service test 56, E5 ice maker thermistor error, test 15, level sensor working. test 36, ice maker fan working normally,; ordrng 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FTS03
Near Pikesville, MD 21208
Keith H.
Job Details: 07/11/2022
cx complaint is rc not cold but freezer is inpsected unti and found the return duct clogged with ice but evap isnt overfrosted but still theres a defrost issue happening ordeirn a new bimetal cx paid in full; ordrng 1 WPW10160570 (bimetl-def)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Norfolk, VA 23518
Carl A.
Job Details: 07/11/2022
"cx complaint of unit making noise ans freezer door not closing,checked to find unit needs fliter head and door as door is warp and rails as the rails are defective; ordrng 1 LW10433608 (DOR-FIP MS) and 1 WPW10397636 (Drawer Slide Rail, Left) and 1 WPW10397635 (Drawer Slide Rail, Right)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/11/2022
Per special project s17304 replaced heater element. tested unit and unit is working as designed. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA0
Near Falls Church, VA 22041
Jason A.
Job Details: 07/11/2022
"CX complaint DW is noisey. Found lower 3rotor arm is out of timeack right. Large rotor is facing to the . CX had just completed a wash cycle. Found F9E4 lower arm, F8E1 slow drain, F6E1 LOW WATER. Cleared error codes & ran test wash. Lwr arm rotates in test but fan did not run at end of cycle per chart. Fan runs during test midway so motor is good & getting voltage but out of sequence. Called techline SR7733984895. 3rotor lower wash arm = LARGEST ARM HOME POSITION IS ABOVE FLOAT SWITCH. Upper rack retainer knubs are worn & rack falls > JJ; ordrng 1 W10860176 (arm-spray lwr. (7)) and 1 W10861526 (pump&motor (10)) and 1 W10854230 (cntrl-elec (6)) and 1 W10913628 (3rd track LEFT) and 1 W10914507 (3rd track RIGHT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Richmond, VA 23233
Jerod R.
Job Details: 07/11/2022
"tested unit found to of freezer door bowed , ordered new door; ordrng 1 LW10803965 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Stephenson, VA 22656
Danny R.
Job Details: 07/11/2022
installed parts cghecksok; ordrng 1 W11600322 (front door panel)
We serviced a
JENNAIR COOKTOP
Model JIC4430XS00
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/11/2022
cx said unit is flashing the F47 code and nothing works on uniut. she said they turned breaker off a bit and tried to reset and nothing. tried to turn each burner on and unit just beeps and keeps flashing code. checked power at box under cab and unit and had 120 n 120 and 240 across and all plugs and wires tight. she said this is like the 2nd or 3rd time unit has done this. called tech line and spoke to Austin and SR# 7734072049 went over pointers and all checks for venting and air flow as well. all power points checks and everything installed correct. advised could be a heat issue and advised and undated module as well to replace. units documents and parts listed and cx as well will be calling back for this issue and to get unit switched out. parts and labor covered and cx will pay 120.; ordrng 1 W10607546 (Module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Dendron, VA 23839
Anthony D.
Job Details: 07/11/2022
cx complaint unit needs correct leveling feet to be able to put grill on called TS was advised to call techline called techline spoke to bruce was advised to have cx contact customer service.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near New Windsor, MD 21776
Brian R.
Job Details: 07/11/2022
came out and replaced drum. cleaned and cleared all lint and sprayed down rollers. tested unit when back together and unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Baltimore, MD 21216
Keith H.
Job Details: 07/11/2022
cx complaint is unit not spining inspected unit and found the belt had slipped off i reinstalled belt put into diagsotics no errors ran test and calibrated unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Claymont, DE 19703
Taylor F.
Job Details: 07/11/2022
Cx complaint is unit freezing stuff in the RC. Tested inspected and verifed complaint. Found food to be frozen on the top two shelves. Called WPTL and he suggested it was an airflow issue due to food blocking the back of the shelves. Damper is working correctly as well the fan. Thermistor read 4.9k at 50 degrees. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Chesapeake, VA 23320
Branden R.
Job Details: 07/11/2022
"cx complaint ice clumping, forming shapes of bin and clogging shute. plastic piece that controls ice level . . . checked unit and found ice bin with chunks of ice in bin not allowing auger to spin . disassembled and tested ice maker vavle and everything tested good , compressor running at 1.0 amps and had perfect frost pattern . steamed ice bin out , advised cx that she should dump ice bin out once a month sense its just her in her home , sense its just her when unit is in defrost it get just enough moisture to refreeze togeather . cx states she does not use much ice . advised cx to empty bin once a month so ice doesnt freeze togeather . unit is running as designed. service call PAID IN FULL"
We serviced a
JENNAIR RANGE
Model JGRP436HL01
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 07/11/2022
"Cx complaint, no WiFi operation with the app, unable to verify functions during factory diagnostic test. Ordering module to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11234290 (Wi Fi Module Control)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Baltimore, MD 21201
Shane M.
Job Details: 07/11/2022
"cx complaint the unit isnt washing proper. found error code F7E4. got underneath unit, found spilt slider. replaced slider. calibrated unit. unit also isnt leveled proper. advised to level unit off proper beforre using.; used 1 W10734521 (slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Winterville, NC 28590
Ronnie B.
Job Details: 07/11/2022
cx complaint of unit is leaking water into rc from fc. checked unit and found drain frozen over causing water to go into rc when in defrost. removed all ice from evap compartment and cleared drain. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Essex, MD 21221
Shane M.
Job Details: 07/11/2022
replaced parts. failed in calibration. F7E1 displaying. tried calling techline but techline was closed???? cx heard the message. anyways ordering everything related.; ordrng 1 w11411581 (control) and 1 W11376227 (lower harness) and 1 W11108620 (upper harness) and 1 W11384790 (relay) and 1 W11227944 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS00
Near Baltimore, MD 21212
Shane M.
Job Details: 07/11/2022
"found a broken RC drainpan. job cannnot be completed without proper parts. cx also wanted the carbon air filter. parts were left with cx, ordering drainpan & airfilter. cx paid in full by card.; ordrng 1 W10311524 (air filter) and 1 W11457241 (drippan)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW1
Near Laurel, MD 20708
Eric W.
Job Details: 07/11/2022
installed new control i could not test no power or water in shop
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Ashland, VA 23005
Thomas B.
Job Details: 07/11/2022
Cx complaint unit is not working properly inspected unit found stuck in a drain checked for blockage none detected checked pressure hose no blockage tried resetting unit will not go into diagnostics just straight to draining. Ordering control and pressure sensor for issue qouted 506.52 cx paid 396.52 by CC will owe 110.00 on return viait; ordrng 1 W11574592 (Control) and 1 W11044866 (switch-wl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Waterford, VA 20197
Ezra M.
Job Details: 07/11/2022
"not cooling, unit unplugged upon arrival. compressor and fans running, then all stop. checked for leaks, found dye, but pressure and soap water produced no bubbles. attached hoses and restarted unit, running, but only getting frost pattern on top rows of evap. called techline, spoke with Austin. stated unit seems to be leaking in cabinet, and is unrepairable. no extended warranties in entitlements."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Richmond, VA 23294
Jerod R.
Job Details: 07/11/2022
"tested unit found unit had bent motor shaft and now deformed blower , ordered needed parts to fix; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Olney, MD 20832
Ricardo S.
Job Details: 07/11/2022
THE CLIENT DOES NOT WANT THE SERVICE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Woodbridge, VA 22193
Demonte S.
Job Details: 07/11/2022
Arrived at the cx house. Was going over pricing with the cx. Cx stopped me and said they have an Extended Warranty. Advised that the paperwork I have has no Extended Warranty on this unit. Advised that the cx calls Extended Warranty company to redo the paperwork. ( Please see Sd Pictures if any questions. Took a picture of the Model / Serial number for proof I showed up at the right location.)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 07/11/2022
the client informs me that they have an extended warrantyWRONG INFO
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/11/2022
"unit is in warranty per sb web p.o.p saved to quik pics, techline provided file #7734071914. cx complaint unit not dispensing ice or water throuigh the door and nothing on dispenser u.i. is responding, called techline to document and was given a file #. vested through diagnostics to verify in tests 96-97 dispenser and ice maker fill functions are working and tests 73-75 tah all three door switches are recognized and functioning. test 85 set mullion heater to 100% to address humidity on mullion. techline agrred dispenser u.i. needs to be replaced and also recoomended replacing main control board. ordering parts.; ordrng 1 W11574770 (hv board) and 1 W11574766 (dispenser u.i.)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 07/11/2022
"The client complains about a noise in the washing machine, she tells me that she heard the noise in November of last year and since then she has not used the machine... i ran a diagnostic test mode, NO ERROR CODES, unit working fine..."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/11/2022
"after several corrections of install to get unit out, found waterline kinked behind unit, cleared frozen fill tube and tested water supply with unit out, working fine,once fully install line kinks, installed wood to push out 1' to prevent kink, reinstalled unit out slightly, cx to have cosmetic issues and plumbing issues corrected, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Smithfield, VA 23430
Anthony D.
Job Details: 07/11/2022
cx complaing pooping noise checked unit comfirmed noise called TS was advised of service pointer W11610345 followed steps in service pointer tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Tappahannock, VA 22560
Gill G.
Job Details: 07/11/2022
replaced front right burner and wire harness. tested. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Lancaster, PA 17603
Justin L.
Job Details: 07/11/2022
Cx complaint unit has hot sides. Was able to access unit and as explained to the cx last time due to the unit having a skin condensor the side will intermittantly get warm along with unit in a non temperature controlled garage. Unit is cooling. Contacted techline and spoke to Austin. Cx is unsatisfied with the answers and will reach out to customer service. Explained to cx if they call back for same issue they will be charged for a service call. Unit operating as designed no further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Culpeper, VA 22701
Eric F.
Job Details: 07/11/2022
"Confirmed cx complaint unit not advancing cycles. Found unit stuck in drain mode. Manually power cycled unit by holding 'start/pause' button. Tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Etlan, VA 22719
Eric F.
Job Details: 07/11/2022
"Confirmed cx complaint unit not defrosting properly. Found evap thermistor reading out of range, unit not going into defrost mode. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Newark, DE 19713
Taylor F.
Job Details: 07/11/2022
Cx complaint is ice bin defective. Tested inspected and verifed complaint. Found the ice bin to have a crack in it. Unit is only 10 days old. Ordering ice bin. Rescheduled for 7/22/22.; ordrng 1 W10850492 (container)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Stephenson, VA 22656
Danny R.
Job Details: 07/11/2022
i found no leaks unit tested ok and cx says she hasnt smelled eggs in weeks unit checksok
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Sandy Hook, VA 23153
Jerod R.
Job Details: 07/11/2022
tested unit found unit has faulty vent assm. ordered needed parts to fix; ordrng 1 W11545290 (cover) and 1 W11545539 (gasket) and 1 W11416460 (vent)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23502
Justin W.
Job Details: 07/11/2022
cx complaint unit not working. checked unit to find unit stuck in drain mode. successfully removed unit from drain mode and verified no error codes stored. checked to find supply water pressure on hot low. cold water house valve leaking when turned on. calibrated and tested unit working as designed. cx to get maintenance to address other issue with supply valves.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Newark, CA 94560
Taylor F.
Job Details: 07/11/2022
"Cx complaint is unit making a scraping noise. Tested inspected and verifed complaint. Found the stud that the support rolls on to be loose, causing the drum to sag down and rub the bulkhead. Tightened nut on stud and unit is now working as designed. Job is complete."
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/11/2022
"upon arrival dispatched for dryer, probelem is with washer leaking from dispenser, apparently unit was diagnosed weeks ago, and cx is waiting on parts."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB1
Near Mount Wolf, PA 17347
Drew B.
Job Details: 07/11/2022
cx complaintt hat unit is making noise when the drain is attwmpting to run and cx states not draining water out very well.. i foudn the the pump propeller was anot sested all the way making for improper drainage and noise when running. i was able to push propellar back on secriely and tested full functions.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Winchester, VA 22603
Danny R.
Job Details: 07/11/2022
"unti had loose harness on sensor , adjusted it checksok if called back order WPW10384183 sensor ."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Bear, DE 19701
Taylor F.
Job Details: 07/11/2022
"Cx complaint is unit goes into spin as soon as you power it on. tested inspected and verifed complaint. Found the main control to be defective. Was able to go into diagnostic mode but it did not stop the unit from spinning. Was also able to start a diagnostic cycle and it did not stop the spinning. Ordering control, cannot reschedule due to SO part.; ordrng 1 W11556725 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chocowinity, NC 27817
Ronnie B.
Job Details: 07/11/2022
"cx complaint of unit not making ice. Cx assumed was moisture issues as last visit. Checked unit and verified ice door is closing properly as no frost is built up under ice bin. Ice bin is almost empty. No water in ice maker mold. Ice maker error code e-5 present. Ran ice maker fill and ice maker did fill. Operated fans, evap and ice box fan are both not working at all. Rc compartment temp varies from 52 to 45 throughout. Unit needs both fans, ice maker and control.; ordrng 1 W11579560 (ice maker) and 1 W11578030 (evap fan) and 1 W10846539 (ice box fan) and 1 W11224256 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Greenville, NC 27834
Ronnie B.
Job Details: 07/11/2022
cx complaint of ice maker not working and leaking all over insdie. checked unit and found ice maker tray had separated from ice maker assy and fell into bin. ice maker was still functioning and when called for water it went everywhere due to no ice maker tray to catch water. This locked up and damaged dispenser parts. Ordering parts needed for repair.; ordrng 1 W10873791 (icemaker) and 1 W11244434 (ice-contnr) and 1 WP2220458 (coupler) and 1 WPW10293212 (chute) and 1 W11423781 (ice door)
We serviced a
MAYTAG FREEZER
Model MZF34X16DW08
Near Earleville, MD 21919
Alexander W.
Job Details: 07/11/2022
"Cx stated unit is having frost build up inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ00
Near Middletown, DE 19709
Frederick R.
Job Details: 07/11/2022
CX complaint is MW fan not working properly. Inspected/tested and verified complaint. Replaced capacitor and blower fan per prior diagnosis. Hooked unit into wall before reinstalling and verified that the new fan worked in all three speeds. Reinstalled unit and it is now working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Laurel, MD 20707
Eric W.
Job Details: 07/11/2022
cx complant of unit still not making ice inspected unit found ice still in icemaker from last tec installed new icemaker unit cycles and fills
We serviced a
WHIRLPOOL DRYER
Model MDG7600AWW
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/11/2022
"Replaced rollers and idler pulley. Blower wheel not needed, it was just loose. Unit tested ok. Please refund $80.70"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 07/11/2022
the client informs me that they have an extended warrantyWRONG INFO
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chesterfield, VA 23838
John P.
Job Details: 07/11/2022
"CX complaint upper rack not staying in place checked unit found upper adjuster had separated replaced adjuster testing working as designed; ordrng 1 W10712395 (Adjuster), used 1 W10712395 (Adjuster) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHC319ESS4
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 07/11/2022
Per previous diag I was able to access and repalce the interlock switches. I then tested the unit and found that the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Rehoboth Beach, DE 19971
Andrew W.
Job Details: 07/11/2022
Cx complaint is no lights or response from UI. had 2nd tech help with stacked unit and verified power at outlet was correct. checked terminal block and it was wired correctly. removed back panel and tracked wire harness to verify no breaks in the wire. proper voltage was coming into the control but not out into the UI. replaced control and now have proper voltage going to UI but still not responding. Also replaced UI and tested and UI is now working. tested unit and unit is working as designed. job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Deal Island Historic District, MD 21821
Jonathon C.
Job Details: 07/11/2022
"cx complaint, oil from bottom of washer. inspected unit, verified complaint. replaced gearcase and splutch from pre id. tsted unit, unit working as designed. the belt was completely saturated with oil, did my best to clean it but its already worn out from slipping. ordering motor and belt to prevent issues with a slipping belt in the future. unable to resched due to location.; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Milford, DE 19963
Andrew W.
Job Details: 07/11/2022
Cx complaint was originally for leaking by pantry doors. prior tech ordered an rc evap motor. upon arrival tested unit and found the rc evap operating as designed (also verified by prior tech). cx stated the ice maker showed water droplets running down the inner door. checked and found blue shipping tape over the ice maker sensor that was allowing the ice to continue to harvest when it was not needing to. causing and overfill in the ice bin which the cx stated she had to turn off the ice maker. corrected the ice maker and unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Chesapeake, VA 23324
Branden R.
Job Details: 07/11/2022
"cx complaint , water leaking when dispencing water , checked and found unit will need fitting for repair , also door is not sealing properly because of damage to door . ordering fitting for leak and we are still waiting on door for repair to be final .; ordrng 1 wp4373559 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAM01
Near Silver Spring, MD 20906
Israel R.
Job Details: 07/11/2022
"Customer complaint unti is not cooling and ligjhts are not working. THe unit was packed. No air flow. Freezer is still 10 degrees refrigerator is 46. The customer nneds to clear the iunit more to helpo it cool better. The light was out getting 120. Replace light and collected in full.; ordrng 1 WPW10515057 (light 68.15), used 1 WPW10515057 (light) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Edenton, NC 27932
Austin D.
Job Details: 07/11/2022
"cx complaint the unit is not cooling correctly and cx has lost a bunch of product. checked the unit and found that the thermistor was reading 10k ohhms while the freezer was satisfied at 0 degrees F. that is out of range. therefore, i went ahead and replaced the thermistor. tested defrost. heater came on and thawed the coil. then turned cooling back on once coil was cleared. tested the compressor by taking an amp draw on the unit. amping at 1.2 amps. unit is running as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details: 07/11/2022
ELW PROGRAM 2 YR WARRANTY PULTECx complaint about seal not working properly inspected and found that seal has a tear along causing air to escape not caused by CX replaced from preid and working