We serviced a
WHIRLPOOL MICROWAVE
Model Wml75011hb10
Near Newport News, VA 23602
Carl A.
Job Details: 03/03/2023
"cx complaint of door on unit not closing,checked unit to find interdoor switch to have issue also causing it to blow inline fuse ordering parts needed for repairs; ordrng 1 W11493414 ( INTERLOCK) and 3 W10138793 (Line Fuse)s"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Silver Spring, MD 20902
Israel R.
Job Details: 03/03/2023
Customer complaint unit is not stopping when the unit is drying and the cloth are really hot. I tested the unit and the unit is not stopping. the timer is really hot and i only had it riunning for like 3 minutes. The heater is not grounding. Installed new timer and tested and timer stayed cooler and seems to be stopping and back to normal operatons.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near West Point, VA 23181
Carl A.
Job Details: 03/03/2023
"cx complaint of unit not working and making a buzzing noise.found the following error codeF7E1,F7E6, called techline spoke Robert,was advise to replaced motor,cap,harness, actuator,SR#7735867511 called saftey spoke Lisa File #7735851065; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator) and 1 W11591637 (Washer Wire Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Tyner, NC 27980
Austin D.
Job Details: 03/03/2023
came out to replace the parts. disassemlbed the unit as needed. repalced the controls and saw no signs of live infestation. tested operation. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Toano, VA 23168
Carl A.
Job Details: 03/03/2023
"cx complaint of unit making noise,checkedu nit to fidn the following error codes F0E5,F6E3,checked unit to find that the agatior has play in it,also went to the under side of unit and found that the screw that attaches to drive shaft had back itself off,inspeceted gear case to find oil leaking from unit ordering parts as needed; ordrng 1 LOOK/LOOK and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W11449841 (Gearcase) and 1 W10734521 (Clutch)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, PA 17325
Drew B.
Job Details: 03/03/2023
cx complaint that unit is smelling like somthing is bruning after about two loads when tested high spin for several cycles the smell couldnt be duplicated and also no issues with operations.. cx will call back if gerts worse. unit today checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Williamsburg, VA 23188
Carl A.
Job Details: 03/03/2023
replaced all parts pre whirlpool schulding a follow up to retrive data loger; schdld next appmnt for 3/22 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Silver Spring, MD 20902
Israel R.
Job Details: 03/03/2023
Installed all parts ordered by last tech. Unit is working and is spinning. and agitating. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Conway, SC 29527
Jason T.
Job Details: 03/03/2023
"Cx complaint, User Interface panel not responding during cycles, ran factory test, key pad unresponsive, reset the unit and tested. Found gear case slipping during agitation-spin test, washplate seized to the gear case. Advised cx parts on order, contat VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11393685 (gear case) and 1 W10752187 (screw) and 1 W10734521 (slider) and 1 W10861510 (console) and 1 W10902814 (washplate) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MEDB850WQ0
Near Washington, DC 20012
Brian F.
Job Details: 03/03/2023
"Cx states dryer squeaks, tested and confirmed. Opened unit, installed new idler, tested. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Edgewater, MD 21037
Shane B.
Job Details: 03/03/2023
cx complaint is the unit not cooling properly. when i arrived unit was set to recomended temps. FC is 45 degrees. i found no frost pattern. killawatt meter shows unit pulling .53amps. evap has no frost. unit has a SS issue. ordering evap and compressor. scheduled return visit for 3/9 with office. cx paid service call. parts/labor are covered under 5 year warrenty.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cross Junction, VA 22625
Ricky E.
Job Details: 03/03/2023
"customer stated that the unit wasnt heating. verified issue and fnd unit did not have 240vac to the unit, but had 120 from l1/l2 to n... the customer needs an electritian"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Stafford, VA 22554
Robert W.
Job Details: 03/03/2023
"Replaced auger motor, Control and LH pantry door UI comes with door. Sending back pantry UI Unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Sterling, VA 20166
Justin S.
Job Details: 03/03/2023
the door is not closing all the way. found the hinges are very loose. replaced the hinges and reteseted. the unit is now spinning blowing and heating good. the unit is now ready; ordrng 2 WPW10362431 (hinge)s
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Lovettsville, VA 20180
Ricky E.
Job Details: 03/03/2023
"installed parts, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Timonium, MD 21093
Alexander D.
Job Details: 03/03/2023
"cx complaint unit shaking alot. inspected unit and verified complaint. no errors stored. suspension tests good, no oil or play in gearcase. found unit leaning back. releveled unit. ran autotest, no shaking. went over proper loading and detergent use. advised cx to monitor and call back if issues persist."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chantilly, VA 20151
Justin S.
Job Details: 03/03/2023
the unit is not cooling very good. found the fan is not blowing but is getting voltage. replaced the fan with vs and retested. the unit is now cooling good. the unit is now ready; ordrng 1 W11387394 (fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Sterling, VA 20166
Justin S.
Job Details: 03/03/2023
the door is not closing all the way. the unit has frame damage(pics). the unit cannot be repaired.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Toano, VA 23168
Orbie
Job Details: 03/03/2023
replaced blower and motor. tested unit working as designed
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE500ESS
Near Gainesville, VA 20155
Justin S.
Job Details: 03/03/2023
the buttons dont work on the ui. the unit needs the console; ordrng 1 W11600634 (console)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Hampton, VA 23666
Carl A.
Job Details: 03/03/2023
replaced drain pump tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Frederick, MD 21702
Marc M.
Job Details: 03/03/2023
"installed compressor, drier, suction tube, and condenser. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 134a to 4.5oz and tested. unit developed frost pattern and now checks good."
We serviced a
WHIRLPOOL WASHER
Model WED5010LW0
Near Woodbridge, VA 22192
Justin S.
Job Details: 03/03/2023
"the unit is spinning and blowing but not heating. found the element is open. replaced the element with vs. the unit is now heating good in cycle. the unit is now ready; ordrng 1 279838 (element,heater)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Williamsburg, VA 23188
Carl A.
Job Details: 03/03/2023
replaced all parts tested unit works as designed
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Fallston, MD 21047
Alexander D.
Job Details: 03/03/2023
"replaced control. tested unit, light working on all settings. unit is now working properly."
We serviced a
KITCHENAID OVEN
Model Kdrs483vss00
Near Waynesboro, VA 22980
Danny R.
Job Details: 03/03/2023
installed parts checksok didnt need hindges cx need refund for hindge; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Chesterfield, VA 23832
John P.
Job Details: 03/03/2023
Cx complaint left front burner not igniting checked unit found harness retainer for electrode not connected fully to stem seated connector tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHGXLQ00
Near Springfield, VA 22151
Christian C.
Job Details: 03/03/2023
Cx complaint unit is not dispensing water or ice. Inspected unit. Switches are good. Control is no longer being made. Cx paid for service call.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Waynesboro, VA 22980
Danny R.
Job Details: 03/03/2023
unit is still leaking will need new vent and gasket control and deflector; ordrng 1 W11545290 (deflector) and 1 W11545539 (gasket) and 1 W11462461 (control) and 1 W11416460 (vent)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, VA 23234
Chris B.
Job Details: 03/03/2023
cx comp unit will not heat insp unit conf cx comp found all connectors and sensors and fuses and elm within range found when holding plug in outlet unit will heat and work as desighned advised cx to call pro elctriacian and have outlet replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Baltimore, MD 21210
Shane M.
Job Details: 03/03/2023
installed door. unit working properly.
We serviced a
MAYTAG WASHER
Model MED6230HW
Near Waynesboro, VA 22980
Danny R.
Job Details: 03/03/2023
will have to resch will not make it there by time of back area being cloese 7 to 4 pm; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Mount Airy, MD 21771
Marc M.
Job Details: 03/03/2023
cx complaint unit leaking and producing a grinding sound when in agitation. inspected unit and found errors f8e6 foe3 f9e2 saved in diag. checked under unit and found clearly visible water/oil staining on the gearcase and insulation surrounding the stator. ran test 51. when running test noticed that the unti was grinding against a small black plastic tray that the cx had placed under the unit to stop the leaking. removed tray and all noises after sounded perfect. removed the top assembly and found that there was a sock lodged in the dispenser cup causing it to overflow and leak down the unit. removed sock and cx small drip tray and tested unit. unit now checks good. collected only for service call.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21217
Shane M.
Job Details: 03/03/2023
installed parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Seaford, DE 19973
Michael E.
Job Details: 03/03/2023
Upon arrival i double checked previous findings. I found the valves are working well but water not coming through filter. CX just put a new filter on but at some point she put new filter in without removing the cap over connection points and when she closed the door it made a loud pop. Ordering filter housing and inlet valve to be deducted. 159.20-131.68=27.52 110.00-27.52+82.48 upoon repair. CX will owe 82.48 upon repair. Scheduled return visit for 3/8 any time. CX would prefer ME for return visit if possible; ordrng 1 WPW10394053 (housing)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE04
Near Lititz, PA 17543
Justin L.
Job Details: 03/03/2023
Unit is at a hotel. Went over service fee and how we would be paid and manager canceled service. No further work needed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Stanley, VA 22851
Danny R.
Job Details: 03/03/2023
instlled switch checksok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stafford, VA 22556
Tanner B.
Job Details: 03/03/2023
"cx concern the unit not heating, found temp switch connection loose. reseated and tested unit.; ordrng 1 look (look)"
We serviced a
JENNAIR COOKTOP
Model JIC4430XS00
Near Gettysburg, PA 17325
Drew B.
Job Details: 03/03/2023
replaced control mod and reprogramed and tested checks good
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS09
Near Richmond, VA 23225
Chris B.
Job Details: 03/03/2023
cx comp unit volume when pressing is very low insp unit conf cx comp turned volume up on control and tested between setting 1-3 with db metter and there is volume change set unit to volume 3 unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Felton, DE 19943
Frederick R.
Job Details: 03/03/2023
"CX complaint is dryer dont spin. Inspected/tested and found unit has a faulty motor and broken belt. This is a RAC unit and they will be paying for repair. Spoke to Ryan and he is going to call me tomorrow to vverify CX during store hours. Ordering motor, Dryer repair kit and blower wheel; ordrng 1 279787 (motor) and 1 4392067 (dryer repair kit) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOCA7EC0HZ00
Near Shady Side, MD 20764
Shane B.
Job Details: 03/03/2023
"cx complaint is sparks and a bright flashin inside the microwave when in use. i found lower wave guide cover damaged. removed cover and found white burn/corrosion looking marks on wave guide. using a mirror i was able to see the mag tube and it also has a burnt damaged spot on it. i called techline to document, they said with the wave guide being damage the unit is nonrepairable. informed cx of this and gave them SR#."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, PA 17331
Drew B.
Job Details: 03/03/2023
replaced the sump and tested now washes no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 03/03/2023
cx complaint is the IM not working right since being replaced. it makes 1 batch then the arm gets stuck in the up position. amr was adjusted by another tech but issue remains. cx said they have to take bin out and tap IM to get arm to drop. when i arrived bin was empty and arm was up. it fell back down when pushed. when clicked into the raised position there is a lot of resistence. something is binding up. IM looks fine. ordering another IM.; ordrng 1 WPW10300024 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 03/03/2023
complaint is the bellows being damaged causing unit to leak. confirmed complaint. bellows is missing a piece of rubber right at the bottom edge that meets the door. replaced bellows with preIDed part and tested unit for cx. unit is working as designed. cx paid in full for repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Manassas, VA 20112
Demonte S.
Job Details: 03/03/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Doors are Damaged / Back of the Refrigerator has Dent & a Hole. Checked he front of the Refrigerator. Left Door & Freezer Door are damaged. The back of the Refrigerator is Dented and has a hole in the sheet metal. Called Whirlpool Techline. Sent all pictures to Whirlpool. Per Whirlpool Techline the back can't be repaired. Whirlpool is saying to have to have the cx call customer care to see what they want to do about this issue. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Seaford, DE 19973
Michael E.
Job Details: 03/03/2023
CX complaint: door gasket falling off. Tested and verified complaint. A couple of the connection points will not click in properly. Ordering door gasket. Cannot rescheudle due to NW part; ordrng 1 WPW10129032 (gaskt-door)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Gordonsville, VA 22942
Eric F.
Job Details: 03/03/2023
"Installed parts, tested unit, unit workiing as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FE1
Near Richmond, VA 23226
Chris B.
Job Details: 03/03/2023
cx comp unit will not heat insp unit conf cx comp found bake elm open replaced bake elm tested unit working as desighned collected 120 sc 110 labor 5 ship 63.68 part 3.82 tax total collected 312.50
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Shrewsbury, PA 17361
Sal R.
Job Details: 03/03/2023
"CX had plumbing replaced and did not want tech to cut the hiome side of plumbing. I caslled WP Tech Line and discused the findings and it is suggested to replace fill tube , insert, and clamp. Once the parts are avalible, please have somoene formt eh office call to set a retun date. (SR#7735531983;).; ordrng 1 W10823511 (water tubing 7 @ tribs) and 1 4387491 (insert) and 2 W10861184 (clamp)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details: 03/03/2023
"replaced heater and harness, tested, verified operation, advised cx to keep eye on fc evap cover."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Henrico, VA 23238
Joseph D.
Job Details: 03/03/2023
customer complaint doors not ceiling properly confirmed complaint called tech line tech line had me apply silicone to all seals and adjust door hinges. Unit rippled at lower hinge adjusted as much as possible ceiling properly
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Woodbridge, VA 22192
Justin S.
Job Details: 03/03/2023
the unit is just locking and unlocking the lid when the cycle is started. replaced the lid lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11394572 (latch)
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Chesapeake, VA 23321
Zachery R.
Job Details: 03/03/2023
"cx complaint unit not completing cycles, checked unit, unit displaying f7e5, ran test 51, heard grinding during spin, checked gearcase, oil leaking from gearcase, quoted, cx cx unsure for repair. advised ticket is open for 30 days. cx paid $120 service call"
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Columbia, MD 21045
Robert L.
Job Details: 03/03/2023
"installed idler pulley per previous, tested all ops ok, collected $200 visa cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Norfolk, VA 23523
Zachery R.
Job Details: 03/03/2023
"cx complaint no cool, checked unit, thermistor reading in range. evap has incomplete frost pattern, spoke with AR, was advised to order ss components. ordering parts needed to complete repair.; ordrng 1 W11578004 (evap) and 1 W11504450 (lockring) and 1 W11506619 (coupler) and 1 W11109499 (filter) and 1 W11504445 (lockring) and 1 W11504447 (lockring) and 1 W11580057 (compressor) and 1 W11506619 (lockring) and 1 W11578570 (lockring) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Louisa, VA 23093
Eric F.
Job Details: 03/03/2023
"Installed element, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Richmond, VA 23226
Chris B.
Job Details: 03/03/2023
cx statted un it has been replaced and denied entry
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Oak Hill, VA 20171
Jason A.
Job Details: 03/03/2023
CX complaint WASHER makes grinding noise & shakes + vibrates. Loads comes out wet & unit seems to get lost in cycle. Runs for a long time while tub is slowly turning. Verified no obstructions or mechanical noise. Test cold & hot water connections & good drain. valves are noisey when opening. Ran test wash. Schedule same day as DRYER 660275 & WASHER 660274. CX is willing to wait > JJ; ordrng 1 LOOK (LOOK) and 1 W11322903 (ACU item 24)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Suffolk, VA 23435
Zachery R.
Job Details: 03/03/2023
"cx complaint unit making thumping sound, checked unit, cx showed video proof of sound, manually tested compressor and damper, noise coming from defective damper, replaced, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Richmond, VA 23233
Joseph D.
Job Details: 03/03/2023
Cx complaint that unit won't spin. Confirmed complaint found loose wire at drain pump
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Baltimore, MD 21229
Emmanuel R.
Job Details: 03/03/2023
"Cs unit is making a loud noise, confirmed complaint. I found the front bearing and the front panel are deformed so when the drum spins it sounds like a roller coaster. Ordering panel and drum bearing.; ordrng 1 279441 (bearing ring) and 1 W10806345 (panel)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hanover, PA 17331
Sal R.
Job Details: 03/03/2023
CX compliant was that the ubnit was not spining the water out. I found that the splutch drive wheel had dropped . I was able to resecure the cam and then tested the unit . I found the to be opperating as designed. CX also complaint is the unit slides across the floor. I found the unit tobe in a unplumbed pan and the pan is sliding on the floor. I advised CX to remove the unit from the pan and test see if that helps. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model NA1234
Near Glen Allen, VA 23059
Chris B.
Job Details: 03/03/2023
cx denied service
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDB03
Near Poquoson, VA 23662
Lucas R.
Job Details: 03/03/2023
"upon arrival unit full of food, maintenance at appt. complex gone for weekend, advised cx of possibilty that unit may be non-repairable, and food could be lost, cx advised to reschedule when maintenance is on site, in case repair does not go as planned.; ordrng 1 W11438736 (thermistor) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Seaford, DE 19973
Michael E.
Job Details: 03/03/2023
Replaced the evap harness with fan motor and IB fan as per previous diagnosis. Tested unit and it is now working proeprly. CX paid 110.00 for labor on CC. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details: 03/03/2023
harness was packed wrong but i was able to repair the harness. replaced thermistor. defrosted all ice. 24hr unit have proper temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/02/2023
"cx complaint not cooling, found unit off, once plugged compressor instantly over heated, ordering compressor kit per S-71162, sealed system 2 count, called office (VL) to schedule for tues. 3/7/23; ordrng 1 W11574734 (compressor kit)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Owings, MD 20736
Shane B.
Job Details: 03/02/2023
replaced switch. restored power and tested unit. unitis workking as designe.d
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Palmyra, PA 17078
Justin L.
Job Details: 03/02/2023
Cx complaint low water pressure and housing hanging. Was able to access unit and verify concern of low water pressure. Removed inlet hose from back of unit and found low to no pressure from house which cx will need plumber to correct. Found that the filter housing base has failed and no longer secured to liner and will need replaced along with when damper opens and closed its chattering and getting stuck causing cooling concerns. Ordering housing and damper and setting return for Tue 3/7/23; ordrng 1 WPW10594330 (damper) and 1 WP67001668 (filter housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/02/2023
replaced Rc door & working
We serviced a
WHIRLPOOL COMBO
Model WETLV27HW2
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/02/2023
"cx complaint ujnit just installed and extremely loud, loud belt screech and motor very loud after 10 seconds motor blew (smoke), found at terminal BL to WH 239v, BL to RED 120v, RED to WH 120, neutral was hot, cx to have electrician fix outlet/cord, ordering motor, control, shifter; ordrng 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11481725 (control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Gettysburg, PA 17325
Drew B.
Job Details: 03/02/2023
replacec bpth parts no issues when running when there appears to checks good send shop job if cx calls bck.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Ocean View, DE 19967
Michael E.
Job Details: 03/02/2023
CX complaint: clear ice and ice clumping. Tested and verified complaint. I found the IM is overfilling and overflowing. Inlet tube is not frozen. Ordering triple valve andf IM. Cannotv reschedule due to SO parts.; ordrng 1 W11579561 (triple valve) and 1 W11578780 (IM)
We serviced a
WHIRLPOOL DISHWASHER
Model IUD8500BX1
Near Nottingham, MD 21236
Dustin F.
Job Details: 03/02/2023
"CX complaint: Dishwasher leakingInspected unit, ran partial full cycle and confirmed leak on front right corner. replaced gasket and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/02/2023
CX just had unit delivered complaint about cosmetic issues with toe grill end cap & FC handle not sitting flush also holes missing plugs need parts; ordrng 3 WPW10520304 (button-plg)s and 1 W10839426 (grille white) and 1 W10600071 (endcap) and 1 WPW10672333 (handle white) and 1 WPW10672338 (cover handle)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 03/02/2023
Installed both parts. All check ok.
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM00
Near Harrisburg, PA 17110
Justin L.
Job Details: 03/02/2023
Cx complaint not cooling properly and drip tray cracked. Arrived to find unit unplugged and doors open since sunday. Informed cx need unit plugged in minimum of 48 hrs for accurate diagnosis. Rescheduled for Mon 3/6/23 please pre-id drip tray and make mandatory for return will collect for service when diagnosing on monday and will collect for part if needed; ordrng 1 W11457241 (drip pan)
We serviced a
KITCHENAID FREEZER
Model KBSD608ESS01
Near Middle River, MD 21220
Dustin F.
Job Details: 03/02/2023
"CX complaint: LEDs out Inspected unit, Confirmed CX complaint. Found SP#: W11606409 for LED lights, Replaced all LEDS with pre id kits and unit now works as intended. Charged CX svc fee and moved on"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Ashburn, VA 20148
Demonte S.
Job Details: 03/02/2023
Inspected the unit. Found that the cx is saying that the Oven Console is not responding at times. Ran Service Diagnostics on the unit. No errors found. Tried to run a Bake cycle. Bake Cycle key isn't responding on the first touch. Had to touch it 8 times before it would allow me to select a Temperature. Unit will need a new Console. I advised that the cx hooks the Oven to WiFi. ; ordrng 1 W11600370 (PANL-CNTRL)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Dundalk, MD 21222
Dustin F.
Job Details: 03/02/2023
"CX complaint: unit throwing F1E0 code and blacking out.Inspected unit, confirmed CX complaint. Replaced Control and tested unit. unit now working as intended."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Edgewater, MD 21037
Israel R.
Job Details: 03/02/2023
Installed new valve and tested. Ran a quick cycle and ran and the unit completed the cycle but the cycle even with a small load keep trying to balance. Ordering control and suspension.; ordrng 1 W11624938 (Control) and 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hanover, PA 17331
Sal R.
Job Details: 03/02/2023
"Per the previouse tech,I was able to access and replace all parts . I found that the unit after a calibration and auto test , the unit is opperating as designed."
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Martinsburg, WV 25404
Ken M.
Job Details: 03/02/2023
Customer complaint is that the unit sparks when not in use. Unit starts sparking the moment it is plugged in. Outlet is wired properly. Inspection of the switch harness found that the harness is seated properly. but still sending a signal to the spark module to ignite. Unit needs a new switch harness.; ordrng 1 W11561446 (switch harness)
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Harrisburg, PA 17109
Justin L.
Job Details: 03/02/2023
As per previous tech was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hedgesville, WV 25427
Ken M.
Job Details: 03/02/2023
"Customer complaint is that the gasket is coming away from the unit. Inspection of the gasket found it unseated on the lower left side of the tub. Had a difficult time getting the gasket to reseat, and the gasket has a warp in it even when it is seated. Ordering gasket.; ordrng 1 W11498831 (gasket)"
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Poolesville, MD 20837
Ricardo S.
Job Details: 03/02/2023
"Unit lekas from door, bellow is broken, CX HAS THE PART, Replaced bellow, unit tested and wotks fine .. no leaks"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Yorktown, VA 23692
Justin W.
Job Details: 03/02/2023
"cx complaint unit goes from sensing to done without washing. checked unit to find error codes f1e2, f7e4. checked to find magnetic strip on slider slipping. replaced sslider from v/s tested unit working as designed.; ordrng 1 w10734521 (Slider jw vs), used 1 w10734521 (slider jw vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newport News, VA 23602
Orbie
Job Details: 03/02/2023
replaced gearcase. tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cross Junction, VA 22625
Ken M.
Job Details: 03/02/2023
Customer complaint is that the upper shelf rails have jammed.. Unit tested and issue confirmed. Left rail is jammed which is putting strain on the right rail. Ordering rails.; ordrng 1 W11161915 (bracket) and 1 W11131390 (bracket)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Frederick, MD 21703
Ricardo S.
Job Details: 03/02/2023
"replaced parts, unit tested. the frozen bake option works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lebanon, PA 17042
Cody H.
Job Details: 03/02/2023
"CX complains unit will not run through cycle for about 5 days. Unit will try to lock then drain water out. unit shows f5e4-lid not opened between cycles. Ran unit through diagnostic test, unit would not spin or agitate, unit would then exit diagnostic test with an error. Inspected under unit and found capacitor had failed and was not allowing unit to get the power it needed to operate. Replaced capacitor with VS part w11395618, and retested unit in wash cycle, unit is now working as designed, no further work needed.; ordrng 1 w11395618 (CH VS Capacitor) and 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Norfolk, VA 23502
Zachery R.
Job Details: 03/02/2023
"cx complaint unit has ice forming around fc door switch, cleared ice build and adjusted fc door, could not duplicate knocking sound, advised cx unit will make some different noises during operation. advised cx to monitor unit for next 24 hours before loading with product."
We serviced a
WHIRLPOOL WASHER
Model WED8127LC1
Near Charlottesville, VA 22901
Kyle A.
Job Details: 03/02/2023
Cx complaint of unit being defective. Did confirm found unit is non responsive. Ordering control as no status light came on.; ordrng 1 W11618916 (Controk)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Alexandria, VA 22304
Eric W.
Job Details: 03/02/2023
got to cx home and they said they aready got dryer fixed
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Virginia Beach, VA 23456
Branden R.
Job Details: 03/02/2023
cx complaint not cooling fridge not getting cold checked unit and found small ball of frost in right hand corner of evap . all componets were in range and running as designed notice the evap fan i can stop with my finger . compresser running at .7 amps ordering SS repair along with evap fan . SS TECH NEEDED .; ordrng 1 WPW10321158 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 WPW10464673 (evap fan) and 1 SSTECH (SS TECH) and 1 LOOKLOOK (LOOK LOOK) and 1 876764 (valve)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, DC 20002
Brian F.
Job Details: 03/02/2023
"Cx states basket came unmounted, inspected and confirmed. Found back left suspension rod pulled through mount. Cabinet has holes from rust, unit woul need cabinet, all basket & tub parts, and all gearcase & motor parts. Called WPL tech line to document parts that would be needed for repair. Cx will contact third party warranty provider to asses coverage. If not covered cx will replace unit."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Charlottesville, VA 22911
Kyle A.
Job Details: 03/02/2023
Cx complaint of unit not washing. Did confirm and found unit wash pump seized. Will need to replaced sump assembly. Cx is going to call whirlpool for coverage.; ordrng 1 W11416363 (Wash pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rockville, MD 20852
Roberto I.
Job Details: 03/02/2023
"Replaced part and ran test 57, harvesting completed (01). Unit good to go"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 03/02/2023
"called cx via vonage app, advised cx i had family emergency and rescheduled for 3/8/23; schdld next appmnt for 3/8 WED !"