Service History 647 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 03/03/2023

"CX compliant is that the unit is loosing coolin in the RC. I found RC temps with a thermacupling to be at 52 dregrees. I also found FC temps to be at 10 degrees. I found little to no frost pattern on the RC evap. Unit will need 1 sealeed system repair. i am orderign 1 compressor (W11592010), 1 drier filter (W11109499), 1 condensor coil (W11548259), and 1 RC Evap coil (W11548259). Once all parts are avalible, please have someone form teh office call to set a return date. Return visit will need to be 4 call counted due to the time to complete a SS repair. Parts and labor charges are covered under the 60 month limited warranty.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier filter) and 1 W11548259 (condensor coil) and 1 W11291123 (RC Evap coil) and 1 4CallCount (4 Call count)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Jarvisburg, North Carolina 27947

Austin D.

Job Details: 03/03/2023

"cx complaint the unit is not starting a cycle. checked the unit and found that the capacitor was reading 0 uf. replaced with a new one from vs. tested operation. unit is running as designed. ordering cap for vs.; ordrng 1 W11395618 (cap ar vs), used 1 w11395618 (cap ar vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Little River, South Carolina 29566

Jason T.

Job Details: 03/03/2023

"Cx complaint, no freezer led light, top 4 fridge led lights not working...tested all circuits and found freezer led light shorted, verified vac voltage. Installed module from van stock to complete the repair, verified led operation...unit is working as designed.; ordrng 1 W11601310 (MODULE JT VS) and 1 LOOK (LOOK), used 1 W11601310 (MODULE) from stock"

We serviced a

WHIRLPOOL RANGE

Model JGS1450FS0

Near Conway, South Carolina 29526

Jason T.

Job Details: 03/03/2023

"Cx complaint, LF-burner not operating properly, tetsed all circuits, gas-valve harness intermittent contact not allowing to light. Ordering Manifold Assembly P/N W10790618 for return visit. Called Trade Care and spoke with Keisha to document findings, advised part is in stock, direct ship to the cx Order # 1537560336. Ref # 7735746047.; saved tckt"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 03/03/2023

assisted ac with repair.; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 03/03/2023

"was not able to remove unit from cabinets due to cabinets being to tight around unit, advised and showed cx issue with removal and informed i would have to damage propery in order to complete repair. spoke with office office advised to leave parts with cx. advised cx to contact contractor and to have contractor read installation instruction. after contractor has made unit assessable. cx agreed.; saved tckt"

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Vienna, Virginia 22180

Jason A.

Job Details: 03/03/2023

CX complaint FRIDGE did not turn back on after transformer in area blew. CX heard the noise. Electricity went out & when it was restored everyrthing in house came back on - except FRIDGE. CX reset breaker & unit came back on. Several more times the FRIDGE shuts down completely CX has to reset breaker to get FRIDGE to turn back on. Called techline to report. SR: 7735031934. Recommend to replace Pwer Control board & Main ACU control. CX paid in full > JJ Replaced power control today 3/03/2023. CX will monitor fridge if part fixes the issue or if not replace control on return. CX paid in full. Refund for W10843055 - ACU $229.81 if not used; ordrng 1 W10843055 (W10843055 - ACU $229.81)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Alexandria, Virginia 22305

David J.

Job Details: 03/03/2023

No answer from CX. Arrived and knocked on door. Rang door bell and pressed call button. Tried to get a hold of office and no answer. Waited 10 min still no answer at door. Cx will have to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 03/03/2023

arrived to cx home and found door has damage againg due to shipping. door also was the wrong texture. i called TL (SR7735863398) was told door no longer come textured and you have to order both doors. i did install the lower hinge and pin. noise was not noticable after repair. ordering both RC and FC door along with nameplate. advised cx doors ship to them and gpntake up to 8-10 weeks. once they show up cx will check doors out and schedule a return visit.; ordrng 1 LW10668874 (dor-fip) and 1 W11178521 (nameplate) and 1 LW10668875 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Conway, South Carolina 29526

Jason T.

Job Details: 03/03/2023

"Cx complaint, water leaks at front left corner, per Technical Service Pointer # W11651001 order and repalce tub-ring, updated part. During factory agitation test, found gear case dragging, also found gear case oil leaked out, pics on SD. Ordering parts to complete the repair, advised cx parts will direct ship to her house, contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11449841 (gear case) and 1 W10734521 (slider) and 1 W11590590 (tub-ring) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HCO

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 03/03/2023

"Cx complains unit seems to have trouble draining water out. Also complains unit shows f9e1 error. Unit only shows f9e1 error, ran unit through diagnostic test, unit drains all water with no issues in the diagnostic test. unit is making grinding noise when spinning. Took belt off, which was somewhat loose coming off and turned motor and unit by hand, found splutch to be making noise. Checked wires to drain pump which looked good, drain pump is recieving correct voltage. Ordering belt and splutch for return visit. office to reach out to CX when all parts arrive; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HV

Near White Post, Virginia 22663

Daniel J.

Job Details: 03/03/2023

recieved right box but wrong part in box. ordering removement.; ordrng 1 W11186013 (door/mw reorder) and 1 W11613599 (fan motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 03/03/2023

Customer complaint is that the unit is not working properly. Checked for stored error codes and found none. Ran test cycle and the unit has a dragging noise when agitating. Inspection of the drive system found no damage to the splutch. Unit shifted properly between agitate and spin. Washplate is not loose. Issue is in the gearcase. Ordering gearcase.; ordrng 1 W11449840 (gearcase)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 03/03/2023

"Customer complaint is that the strike failed and the unit has balance issues. Confirmed that the strike has failed, lid unable to lock. Strike replaced. Unit checked for stored error codes and found F1E2. Ran test cycle and the cycle ran properly. Ordering control and stator to address F1E2 error code.; ordrng 1 W11195971 (stator) and 1 W11624943 (control)"

We serviced a

WHIRLPOOL DRYER

Model CED9160GW3

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 03/03/2023

cx complaint unit display d5.inspected unit and could confirm cx complaint.followed instructions per tech sheet on error code d5.unit would not go into service mode as ui board would not respond.unit will need a new ui board.W11107837 special order; ordrng 1 W11107837 (ui control)

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Leesburg, Virginia 20176

Ken M.

Job Details: 03/03/2023

Customer requested to reschedule the appointment.; ordrng 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Upper Marlboro, Maryland 20772

Shawn D.

Job Details: 03/03/2023

replaced shelf center rail and both bins and tested and left bin works good right bin sticks out worse now and new right drawer came cracked snapped pic. cx is calling whirlpool she wants a new fridge she said another company already tried fixing this issue. ordering another right drawer and right track and getting another center rail incase thats isssue for return; ordrng 1 WPW10317184 (pan) and 1 WPW10468556 (rail) and 1 WPW10468557 (center rail)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 03/03/2023

Cx complaint unit is not working properly inspected unit checked power 240 vac is correct checked for heating ordering the heating element and fuses; ordrng 1 WP3387747 (element) and 1 Look (Look) and 1 280148 (cutoff-tml)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406EPA01

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 03/03/2023

at tlast service the machine compartment was left open do to heat. the customer stated that they have had no issues with cooling since last service.. fnd units control is overheating and causing the unit to not cool correctly... need part...; ordrng 1 WPW10739408 (cntrl-elec)

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Silver Spring, Maryland 20910

Israel R.

Job Details: 03/03/2023

Customer complaint unit is still making loud noise even when is off or paused. I tested the unit and found the unit on and quite. Customer showed me the video and sounded like a pump running dry or bearing in the pump are failing. Quoted and collected in full for the pump. Ordering sump.; ordrng 1 W10903190 (pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Nottingham, Maryland 21236

Neil H.

Job Details: 03/03/2023

REPLACED THE CENTER DIVIDER AND FOUND THE HUMIDITY SLIDER FRAYED ALSO; ordrng 1 WP67005864 (slide)

We serviced a

WHIRLPOOL DRYER

Model WHD3090GW0

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 03/03/2023

called office to fix ticket and resheduling visit.will bring back pre id parts; schdld next appmnt for 3/8 WED !

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Waldorf, Maryland 20603

Robert A.

Job Details: 03/03/2023

Cx complaint that the unit's gasket is not staying in place. I inspected the unit to confirm the complaint. I found the gasket is seperating and needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 WPW10129032 (gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Fredericksburg, Virginia 22408

Thomas B.

Job Details: 03/03/2023

Arrived at cx home knocked and rang bell no answer called office office called cx no answer waited 10 mins before moving on; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT02

Near Mechanicsville, Virginia 23111

Orbie

Job Details: 03/03/2023

cx complaint unit squeaking during opening. verified cx complaint. unit needs lubrication at lower door hinge. ordering silicone - ship directly to cx. completeing job unless cx calls back; ordrng 1 WP99003172 (silicone) and 1 look (look) and 1 WP99003172 (silicone OA/VS)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Middletown, Maryland 21769

Jason A.

Job Details: 03/03/2023

CX complaint FRIDGE FC items got warm - ice cream melted. Found condensation on seals & ice bin & gaskets. Ice cubes are shiny & melting. Ran test 4 to verify 3way valve operation. Pantry UI good. Ran test 5 to check fan operation. Checked evaporators for ice build up. Check seals. Wipe off condensation & frozen lube on FC rails. Leaned unit back. Set mullion to 02 always on. LOOK - 2CountSealSystem. Check for condensation on return > JJ; ordrng 1 W10804160 (INVERTER) and 1 W10913906 (coupler) and 1 W11109499 (DRIER) and 1 LOOK (LOOK - 2CountSealSystem)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mechanicsville, Virginia 23111

Orbie

Job Details: 03/03/2023

cx complaint squeaking during operation with another loud noise at end of cycle. verified cx complaint. heard very loud metal on metal noise. checked gearcase found oil and wear on end where splutch goes. was sent actuator instead of splutch. replaced actuator and verified washplate is removable. ordering all parts to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WP22001995 (screw)

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near Pikesville, Maryland 21208

Emmanuel R.

Job Details: 03/03/2023

"Cs unit is making a noise and smells, Couldnt confirm noise advised customer to record it next time it does it. I did notice the turn table roller wheels are out of round and they wont roll easily making a rubbing noise sometimes, unit heats and mag/trans are super quite. Also unit smells like burnt popcorn advised customer to wipe unit down with a cleaner and leave the door open for a while so unit can air out.; ordrng 1 W11252182 (ring-turn)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Locust Grove, Virginia 22508

Tanner B.

Job Details: 03/03/2023

"Installed new suspension, clutch and gearacse .. tetsed unit. unit was okay except for spin, hearing a rubbing sound and lots of wobble .. adjusted splutch incase it was causing noise .. even after verifing the units splutch/ cam was fine .. unit needs gearcase , belt and shifter; ordrng 1 w11449840 (gearacse) and 1 W11481722 (shifter) and 1 W11239857 (belt) and 1 look (look)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 03/03/2023

"cx complaint sparking, found when started transformer vibrating badly then started smoking, ordering trans former, magnetron, diode and capacitor; ordrng 1 W11540981 (transformer) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W10818686 (magnetron)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hopewell, Virginia 23860

John P.

Job Details: 03/03/2023

CX complaint unit not cooling checked unit found compressor locked up. Ordering compressor.; ordrng 1 W11574734 (Compressor) and 1 2ctss (2ct ss)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, Virginia 23224

Orbie

Job Details: 03/03/2023

cx complaint unit squeaking. found loose belt. replaced belt from vs. tested unit working as designed; ordrng 1 W11239857 (belt oa/vs)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Greenbelt, Maryland 20770

Shawn D.

Job Details: 03/03/2023

cx complaint paddle is sticking for ice and water and freezer bin is keeping the freezer door open. inspected unit and confimred padle sticking and bin causing door to stick open. cleaned switch and spring and is working better. i then found the fornt pan is warped and is causing the freezer door to stick open some allowing warm air into unit. unit needs a new freezer pan and ordering dispenser stuff incase for return but might be fine.; ordrng 1 W11336585 (front pan) and 1 W11109510 (paddle) and 1 W11109505 (spring) and 1 W11087492 (switch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near McLean, Virginia 22101

Leon

Job Details: 03/03/2023

cx complaint was unit was bent on the top of tub confirmed complaint replaced the tub seen the left side tube nut was missing ording a new one also ran a few test no leaks could be found; ordrng 1 W11545286 (tub nut)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Baltimore, Maryland 21216

Shane M.

Job Details: 03/03/2023

cx complaint the unit isnt cooling proper. found a dead fan. 120v to fan. ordering evap fan blade n harness.; ordrng 1 WP2315539 (evap fan) and 1 WP2163777 (blade) and 1 W11562214 (harness)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Baltimore, Maryland 21239

Alexander D.

Job Details: 03/03/2023

"cx complaint unit not making ice, not dispensing water and ice forming behind pantry drawer. cx said another company has replaced icemaker 3times already. inspected unit and verified complaint. icemaker harvests and calls for water but fill tube is frozen over and split causing it to leak and form ice block behind pantry drawer. valve is seeping. found reservoir cover not snapped in and in front of filter cover. noticed cover doesnt snap in on one tab because liner is damaged, pic saved. water not dispensing with new filter in. ordering filltube, valve, reservoir with filter head and permagum to cover damaged liner and to get cover to stick to back wall. call cx to schedule return visit once we have eta on parts; ordrng 1 \'W11346622 (reservoir with filter head) and 1 W11043013 (valve) and 1 W11415785 (fill tube) and 1 4318168 (permagum) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5VHAXWY00

Near Richmond, Virginia 23223

Orbie

Job Details: 03/03/2023

"cx complaint unit leaking water. verified cx complaint. found water leaking from reservoir in rc side, and the fc side with the pan overflowing with water due to it being stopped up. also found leak from rear tube where it meets the stainless line. cleared tube at FC side, ordering part for RC side and rear of unit. unit currently leaking water at rear due to that hose. cx leaving water on. CX PIF.; ordrng 1 WPW10276792 (reservoir) and 1 8201597 (tube-water)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 03/03/2023

"Cx complaint unit not spinning properly, giving readjust clothing errors. no errors stores in control at first and then control displayed acu and cannot hear mcu error. Ordering both cotrols as no mechanical issues exists but cntrl errors present ; ordrng 1 Mcu (W11478525) and 1 W11419051 (Acu)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Richmond, Virginia 23230

Chris B.

Job Details: 03/03/2023

cx comp unit will not wash dishes f7e1 single speed motor failure f10e2 vent wax motor failure called warehouse part is instock called office resh for 3/13/23 collected 120 sc 150 labor 15 ship 232.28 shipping 13.94 tax total collcected 531.25 cash cx paid in full; ordrng 1 W11416362 (sump)

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Columbia, Maryland 21044

Robert L.

Job Details: 03/03/2023

"cx complaint door locked , no power, plugged in pump started, cancelled thru diag, found f3e1, cleared drum and preessure hose ran diagnostics and worked fine, possible control issue, started cycle empty, cx to monitor quoted $540 for control and pressure switch, tested all ops ok for now, collected $120 MC; ordrng 1 W11201292 (cntrl-elec) and 1 WPW10448876 (switch-wl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Reisterstown, Maryland 21136

Bernard M.

Job Details: 03/03/2023

"Cx complaint unit makes noise periodically and when filling icemaker. Removed bin from icemaker and when filling the valve makes hard buzzing noise. Ran test 3 and 4 and everything sounds normal. Removed kickplate and found condenser coils dirty and advised cx to clean them. Also found right gasket on RC door beginning to tear and allow air to enter. Ordering parts, once in contact cx to reschedule; ordrng 1 W11548535 (valve) and 1 W10830274 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Edenton, North Carolina 27932

Austin D.

Job Details: 03/03/2023

cx complaint the unit is not closing all the way in the freezer. checked the unit and found a defective drawer. it is warped in a way it does not allow the freezer door to close properly. this will cause the unit to ice up and have a hard time cooing like it should. ordering the parts needed ro resolve the issue.; ordrng 1 WPW10322649 (bin-freezr)

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS

Near Hanover, Maryland 21076

Eric W.

Job Details: 03/03/2023

cx complant of unit not geting rid of smoke inspected unit found no air comming outof duckt need 2 tec to remove the chimney and motor please bring tall latter with second tec send skinny tec just incase we need to step on counter; saved tckt

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Baldwin, Maryland 21013

Alexander D.

Job Details: 03/03/2023

"cx complaint unit making loud thumping noise since day1. will usually start quiet then gets louder as unit heats up. inspected unit and verified complaint. found blower wheel cracked. ordering blower wheel, in stock @tribles. scheduled return visit for 3/13; ordrng 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Richmond, Virginia 23235

Chris B.

Job Details: 03/03/2023

replaced roller tested unit can hear wine coming from drain pump ordering drain pump; ordrng 1 W11086537 (pump)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Midlothian, Virginia 23112

John P.

Job Details: 03/03/2023

"CX complaint unit made horrible noise now doesn't work checked unit found nut had came off cam causing belt to come of replaced cam and belt. Called techline talked to Nate to get unit into calibration mode. SR#7735867732; ordrng 1 W11239857 (Belt JPV/S) and 1 W10721967 (Cam JPV/S), used 1 W11239857 (Belt JPV/S), and 1 W10721967 (Cam JPV/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Baltimore, Maryland 21206

Shane M.

Job Details: 03/03/2023

"cx complaint the unit stopped cooling. found unit unplugged & left completely dirty. advised cx unit will need to be cleaned before returning back for repairs. put unit into test mode. both rc fz fans activated. test 4 activated. put unit back into regluar mode, no actions on cooling. ordering a control board.; ordrng 1 WPW10675033 (control board)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fallston, Maryland 21047

Alexander D.

Job Details: 03/03/2023

"replaced sump asm. tested unit, no leaks but new sump is making same noise. verified noise is coming from washmotor/drain pump area so issue cant be anything else. reordering sump asm. call cx to schedule return visit once we have eta on parts. advised cx to call office to schedule return if it gets shipped to his house instead.; ordrng 1 W11416362 (sump asm(REORDER))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Timonium, Maryland 21093

Alexander D.

Job Details: 03/03/2023

"unit still overfrosted upon arrival and my steamer broke 2days ago and new one hasnt come in yet. advised cx ill carefully use my heatgun to be able to install part but they need to leave unit unplugged for a day with doors open to melt rest of frost, advised of leak potential and to put towels down. cx understands. found harness ordered has different plugs and dont fit heater, pic saved. called MR, found we have to order heater now and it will come with harness. replaced control and defrost thermistor. put old harness back on and resecured bad connection with tape. ordering heater with harness. call cx to schedule return visit once we have eta on part; ordrng 1 W11650661 (heater with harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Timonium, Maryland 21093

Alexander D.

Job Details: 03/03/2023

"cx complaint unit not cooling, makes buzzing noise then clicks and buzzing stops then tries again. inspected unit and verified complaint. ordering compressor kit from service pointer and lockring parts. all parts in stock @tribles. called office and scheduled return visit for 3/9; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (charging tube) and 1 W11506635 (access valve) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Phoenix, Maryland 21131

Alexander D.

Job Details: 03/03/2023

"cx complaint unit was giving f8e4 error but now wont run cycles, only runs drain pump. inspected unit and verified complaint. have f10e2 vent, f7e1 single speed washmotor failure, f8e4 overfill. unit just runs drain pump forever. found heater bushings completely deteriorated, pic saved. heater caused leak slowly drip on to wash motor and shorted out motor and took out control with it. cx said he hasnt noticed any water damage down stairs, dont see any water damage under unit. heater leak wouldnt cause f8e4 error tho. took door apart and found moisture around vent and streaks on door panel and insulation running all the way down. ordering heater, sump, control and vent. S17304 to cover parts affected by heater leak but charging labor for vent. quoted 347.22 paid in full with c/c.; ordrng 1 W11537778 (heater) and 1 W11414073 (vent) and 1 W11410061 (control) and 1 W11416362 (sump asm)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Sterling, Virginia 20164

Jason A.

Job Details: 03/03/2023

CX complaint DW rack not attached. Verified complaint. Tried to re-attach rack to arm. Ran test wash. Part OOS > JJ; ordrng 1 W11545334 (Manifold middle rack 4)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FNAM01

Near Kitty Hawk, North Carolina 27949

Brian F.

Job Details: 03/03/2023

"Arrived at location, front desk called cx. Unit that needs repair is in Duck, NC.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Shippensburg, Pennsylvania 17257

Drew B.

Job Details: 03/03/2023

"cx complaint that unit isleaking out the front and had squires appliance out 2 days agao and had replaced the check valve hose and they said still at times will leak, when arrived ran the unit and foudn the interior underneath the bottom panel to be soaked. checked all connection spots at inlet valve, hoses, sump gasket seals etc and no signs of water issue when running. the unit is leveled as well ,and also no install issues when checked high look is present, manifold inserted fully on thesump connection based off where water feels coming from im ordering the interioer door panel and vent asembly for repair being intermtting and signs of where water is coming from. call when in to rechd; ordrng 1 WPW10671905 (dispencer 7@trb) and 1 WPW10329609 (inner vent 4@trb) and 1 WP8269259 (vent gaskert 11@trb) and 1 W11513971 (inner door 2@trb) and 1 WPW10340741 (tube feed)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Stafford, Virginia 22554

Robert W.

Job Details: 03/03/2023

CX Complaint is there is water in unit and on lid. Inspected unit and found the valve has failed and is allowing water to drip into unit when unit is off also found the dispenser is leaking on left side. Ordering Dispenser and will use valve assembly on return; ordrng 1 W11569112 (Dispenser)

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Fairfax, Virginia 22032

Christian C.

Job Details: 03/03/2023

Installed LF and RF burner heads. Tested unit and LF and RF burners still take a while to ignite. Ordering LF and RF oriface holders. Oriface holder 1 at upper marlboro and 0 at whirlpool.; ordrng 2 W11337062 (oriface holder LF RF)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Edgewater, Maryland 21037

Dustin F.

Job Details: 03/03/2023

"CX complaint: Unit not coolingInspected unit, confirmed heat wire backed out from connector. reconnected connector. and checked defrost, unit defrost works now. ORdering new Harnass Assembly. Advised CX that if it happens again before we can get the new part to open doors unplug and defrost unit to return function. ordering new heating assembly. part is temp out of stock.; ordrng 1 W11650660 (Heater assembly/harnass) and 1 Look (Look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Annapolis, Maryland 21401

Dustin F.

Job Details: 03/03/2023

"CX complaints: Water comming out slow, worried FC door isnt closing right, and outside door hitting cabinet.Inspected unit, confirmed Cx complaints, Water valve under sink was half closed. opened valve fully and water works good now. FC door was a little off creating an airgap on roof of FC area, adjusted door and raised 1/8 inch to secure and close gap. Pulled unit out about half inch and leveled unit to stop doors from hitting cabinet. Found Torn Right RC gaskett. Unit needs new gasket. part is in stock, scheduled CX for 3.15.23; ordrng 1 W10830162 (Rc gaskett) and 1 Look (Look)"

We serviced a

JENNAIR RANGE

Model JMW2430IL03

Near Chevy Chase, Maryland 20815

Roberto I.

Job Details: 03/03/2023

"Cx complaint keipad beeping and not responding.I was able to run test mode, found F2E1 and F2E0 errors. Connections ok, console already replaced few months ago. Ordering appliance manager W11448962 and communication harness W11218145. Pre iod console to be installed on return.; ordrng 1 W11218145 (communication harness) and 1 W11448962 (appliance manager)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Stafford, Virginia 22554

Robert W.

Job Details: 03/03/2023

"Cx Complaint is the unit is making noise. Inspected unit and found unit making a ton of noise, Pulled front panel and found blower wheel is free spinning on motor shaft, Ordering Motor and blower wheel to fix issue.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB12

Near York, Pennsylvania 17408

Sal R.

Job Details: 03/03/2023

I was able to recover data logger. I placed it in the blue money envolop. Informed CX that someoen will be in contact after reviewing logger temps.; saved tckt

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Alexandria, Virginia 22314

David J.

Job Details: 03/03/2023

"Cx complaint unit wont power on and cycle. After previous techs visit he had found after replacing the lid lock the unit did not want to run. Removed control as stated by previous tech and replaced with new. Ran diagnostic cycle and unit filled, drained and thats it. Lid latch light never came on. Checked switch resistance and had OL when the strike was in and out. Was able to just the two outside wires and lid latch activated. Lid latch needs to be replaced. Part installed was defective. Ordered new switch and scheduled follow up. ; ordrng 1 WPW10482836 (Lid latch)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 03/03/2023

CX complaint about unit not finishing cycles & giving a beeping sound put unit on test mode errors F7E1 motor not washing f10e2 vent problem test on auto found motor buzzing stalling & not circulating water other code generated by unit not finishing cycle also noticed that unit needs a heater update will be cover by scode S17304 CX WILL GIVE KA A CALL THEN WILL LET US KNOW ONCE HAS A RESPONSE CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W11416362 (sump/motor)

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 03/03/2023

Installed parts and control is sending power to baking drawer. Element and fuse have continuity but element is still not recieving power. Ordering harness for warming drawer.; ordrng 1 W10541944 (Element) and 1 W10729897 (Thermal fuse) and 1 W10580316 (Baking drawer harness) and 1 W10908894 (Main harness)

We serviced a

WHIRLPOOL RANGE

Model WFG320MOMS0

Near Olney, Maryland 20832

Israel R.

Job Details: 03/03/2023

SR// 7735868411. Customer complaint unit racks are falling off when weight is on it. I called tecline and they said he found some engeneering notes about this and gave couple of part number for slighly bigger sides of racks and if they racks ordered work then that should do it or see which part number fits better and use that one. Ordering racks call cusotmer when parts are availalbe.; ordrng 1 WPW10256908 (rack-oven) and 1 WPW10268578 (rack-oven)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Fairfax, Virginia 22032

Demonte S.

Job Details: 03/03/2023

"Inspected the unit. Found that the cx is saying that the noise came back after last repair. Checked under the Washer. Found that the unit is still making a grinding noise. Unit will need Motor, Belt, Clutch , Gearcase & Wash Plate. Left the Motor, Belt, Clutch & Shield with the cx. Talked to parts wearhouse about this; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W10752283 (Whirlpool Washer Washplate) and 1 Looklook (Look look)"

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 03/03/2023

"Cx complains about a noise when the fan is on, inspected unit, the noise comes from the chumney flapper.. order part, 2 tecsh job LOOK LOOK; ordrng 1 w11417192 (chimney) and 2 techsjob (2 techs Look Look)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS10

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 03/03/2023

"Cx complaint no cool,Found compressor not runnong and inverter blonking 3 times. Confirmed 120Vac and 7Vdc supplier to the inverter. Ordering inverter W11573593. Cx paid in full ($500.67). Return visit 3/9/23; ordrng 1 W11573593 (inverter)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 03/03/2023

2 YR WARRANTYCX complaint about unit making a loud noise constantly inspected unit on test mode no noises there then placed unit on a normal cycle & condensate pump started to make a loud screeching sound confirmed connections on the back need part; ordrng 1 W11539855 (CONDENSATE PUMP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Pikesville, Maryland 21208

Emmanuel R.

Job Details: 03/03/2023

Replaced freezer door and tested unit. Unit is now working properly.; ordrng 1 looklook (apt 303)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, Virginia 20147

Ken M.

Job Details: 03/03/2023

Remaining ice on evaporator thawed off. Drip tray and evap fan assy replaced. Cooling turned back on. Unit is working properly. Old parts left with customer.; ordrng 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Essex, Maryland 21221

Shane M.

Job Details: 03/03/2023

cx complaint the icemaker isnt working anymore. found icemaker turned off. fixed this issue. icemaker rotated but no water action. found 120v at icemaker found 120v at valve. no flow. gave cx a quote for the repairs $237.82 cx paid in full by card. ordering valve.; ordrng 1 WPW10179146 (valve)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Lochearn, Maryland 21207

Emmanuel R.

Job Details: 03/03/2023

Replaced right front burner switch and harnes but unit still doesnt want to turn the burner on. I noticed stove had a thermal event on the right side large black burn mark and we have a wire that is cut and seems to not go to anything. Something shorted out behind the back panel. Unit needs the main harness and control due to the unknow conditions. Ordering main harness and control.; ordrng 1 W11567368 (control) and 1 W11532661 (main harness)

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Baltimore, Maryland 21209

Emmanuel R.

Job Details: 03/03/2023

"Im getting power from the board control is ok, replaced drive motor even though it was ohming out but unit still doesnt start.Misdiagnosis from previous tech. Rediagnosed unit and found thermal fuse blown and heater element open. TCO ok. We need to return the control not needed and order the thermal fuse and heater element, even exchange. New Appt 03/14/23 parts in stock.; ordrng 1 W10909685 (fuse-thrml) and 1 WP8544771 (element)"

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Chantilly, Virginia 20151

Christian C.

Job Details: 03/03/2023

Cx complaint unit is not cooling in both sections. Inspected unit found evap cover iced over. Foud evap in a block of ice. Tested evap thermistor reaing 53kohms in ice. Ran unit through diagnostic and turned on heater but heater did not warm up. Found connection to heater from evap harness not secure. Ordering evap harness.; ordrng 1 W11545823 (evap harness)

We serviced a

WHIRLPOOL RANGE

Model IBS350PXS00

Near Rockville, Maryland 20853

Julian H.

Job Details: 03/03/2023

CX complaint about unit not starting after self clean found that thermo fuse from top was good but the on the back was open need thermo fuse kit per svc pointer W10645961 getting 25vac from transformer to control board bypass fuse from the back same result need control board as well CX OWES $120 LABOR COLLECTED $549.25 THRU APP; ordrng 1 WP8304381 (cntrl-elec) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Gaithersburg, Maryland 20886

Julian H.

Job Details: 03/03/2023

CX complaint about unti not working inspected & found strike broken CX states it didnt response b4 strike broke off put unit in diagnostics confirmed f5e3 error lid switch stuck in close position also error f9e1 long drain pump looked fine 19oh resistance need strike & latch advised CX that we need these 2 parts b4 diagnosing anything else CX PAID $291.36 THRU APP OWES $100 LABOR; ordrng 1 W11457841 (strike) and 1 W11394572 (lid switch)

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near Dayton, Maryland 21036

Robert L.

Job Details: 03/03/2023

"cx complaint leaking again from water spoiut, found cup had 1/2' of water, valve passing water again, spoke with tech line(no SR) said to check pressure and replace valve also add check valves onto supply to door, ordering valve, check valves and pressure tester.....will need 2 tech to pull out unit to access shut off valve; ordrng 1 W11243758 (fill valve) and 2 2314271 (connector)s and 2 8201815 (connector)s and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ARB2557CSL

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 03/03/2023

"Cx complaint icemaker didn't stop making ice and also filled the ice bin with water. Pantry lid is broken.Found left hing broken on the pantri lid. Tested icemaker, found it running and stoppping constantly. Ordering end cap W10874836. Pre id icemaker to be installed on return. Cx paid in full ($396.51 with check 3691). Return visit 3/14/23; ordrng 1 W10874836 (end cap)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ashburn, Virginia 20148

Jason A.

Job Details: 03/03/2023

Called CX from callbox. CX stated they called 3X to cancel. Inspect tub for damage before starting;

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Crofton, Maryland 21114

Israel R.

Job Details: 03/03/2023

"F7E9 lock rotor, F2E1 stuck key, F0E3 overload, F7E0 los of power, F2E1 stuck key. Customer complaint unit is not spinning or finishing a cycle the unit shuts off and flips the GFI. I found the unit is leaking from the gearcae oil everywhere and the screw for the roto is not coming out tried everything. Quoted for gearcae and slider. collected 120 and if customer calls owes 515.73; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (slider 19.94)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ashburn, Virginia 20148

Ken M.

Job Details: 03/03/2023

Sump assembly replaced and unit tested. Unit is still giving an F10E4 error code. Tested diverter motor from the control and found 2.954kohms. Was expecting between 1-1.4kohms. Checked same resistance directly at the diverter motor and got nearly the same high reading. Received a defective diverter assembly on the new sump. Reordering sump assembly and also ordering the control.; ordrng 1 W11460946 (sump assy(reorder)) and 1 W11629914 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model jdpss246ll1

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 03/03/2023

"Cx complaint upper rack hanging from left side.Inspected unit, found the left track separated and right one warped. Ordering left track W11212732 and right track W11212734. Marked pre id adjusters to be used on return if needed. Return visit 3/10/23; ordrng 1 W11212732 (left track) and 1 W11212734 (right track)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Adamstown, Maryland 21710

Ricardo S.

Job Details: 03/03/2023

"Cx complains that the unit was tripping the breaker, inspected unit, power outlet cks ok 120vac, all conneciton on mian board, motor are fine, unti not working at all, display say .. closed lid.. main board recieve 120vac, faulty lid lock, order main board just in case... unti needs lid lock assy; ordrng 1 w11510463 (cntrl elec) and 1 w11394572 (door latch)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Locust Grove, Virginia 22508

Tanner B.

Job Details: 03/03/2023

"Founds oil under unit and on all components , installed new clucth , gearacse and belt. found capacitor was blown, but still powering motor oddly.. did have a f7e6 error wjhen arriving .. ordering cap/ motor; schdld next appmnt for 3/8 WED !"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 03/03/2023

"cx complaint the unit is not spinning properly. checked the unit and found the leveling feet bent and warped so that the unit can not lay flat on the floor. thererfore, ordering new leveling feet to resolve the issue. will return once the parts come in.; ordrng 4 W10888529 (leveling feet)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near McLean, Virginia 22102

Leon

Job Details: 03/03/2023

cx part came defective reordering a new one; ordrng 1 W11344874 ((reorder)blower)

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Greenwood, Delaware 19950

Michael E.

Job Details: 03/03/2023

"CX complaint: not spinning clothes out. Tested and verified complaint. No error codes. In diagnostic, unit shut off when it was in low spin. Tested stator and 2 of the windings were showing OL. Replaced staor. Tested and now buttons are not responding. I do have 12vdc into UI. Ordering UI. Cannot reschedule due to AIG; ordrng 1 W11325578 (UI)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bel Air, Maryland 21014

Neil H.

Job Details: 03/03/2023

4-37-1CX COMPLAINT UNIT NOT WASHING WASH MOTOR FAULTY; ordrng 1 W11025157 (pump&motor)

We serviced a

AMANA RANGE

Model ACR4303MFB3

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 03/03/2023

cx complaint unit is not working on bake.inspected unit and could confirm.found therminal block to have failed due to a loose wire making contact.unit will need a new harness due to damage on wires and new therminal block; ordrng 1 W11616884 (harness main)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Leonardtown, Maryland 20650

Robert A.

Job Details: 03/03/2023

"I installed the ordered part and tested the unit for the cx. The unit flashed an error code in calibration f7e1. I checked the actuator and it's not shifting. I replaced the actuator and tested the unit for the cx. The unit is working as designed.; ordrng 1 w10913953 (actuator_VS RA), used 1 w10913953 (actuator_VS RA) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Sykesville, Maryland 21784

Bernard M.

Job Details: 03/03/2023

"Cx complaint unit doesn't drain. Entred into diag and found error code F9E1 drain fault. Unit had water inside basket. Inspected underneath and found the wire had come out from the mullex connection. Ordering pump and lower harness, once parts are in contact cx to reschedule; ordrng 1 W11590868 (lower harness) and 1 W11399437 (drain pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Sykesville, Maryland 21784

Bernard M.

Job Details: 03/03/2023

"Replaced part per previous tech but had same result. The UI makes noise when pressing buttons but the unit doesn't activate. Contacted TL, spoke with Bruce and we disconneted everything off control except power and console and had same result. TL suggests replacing console assembly with jumper wires. Ordering part, once in contact cx to reschedule; ordrng 1 W11622505 (console assembly)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Dover, Delaware 19901

Frederick R.

Job Details: 03/03/2023

CX comnplaint is WM will not work. 2nd Unit. Inspected and found as soon as you plug in unit drain pump starts and lid is locked. CX has had a recent flood in his house and had all outlets rewired. I checked power at outlet and got 120/120 L1 to N&G.Constant 120 to drain when unit plugged in and 19.8ohms at pump. this has been an ongoin issue with prior unit that was replaced by WP because of same issue. This will be the 4th control installed on 2 different units at same outlet.Spoke to Kirt at WPTL (SR#7735865058). Explained my findings and he doesnt want any parts put on this uint until CX has outlet and breaker checked by a certified electrician for constant voltage. Once CX verifies with receipt then order control and pump. Informed CX of WP's decision.; ordrng 1 W11624938 (control) and 1 W11399437 (pump) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Myrtle Beach, South Carolina 29572

Paul F.

Job Details: 03/03/2023

Customers complaint is unit not cooling. Found the compressor is locked up. NTO compressor kit.; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Dover, Delaware 19901

Frederick R.

Job Details: 03/03/2023

"cx complaint is loud noise from WM. Inspected/tested and found no error codes. Ran diagnosistic cycle and in spin it squeals. Replaced splutch and belt from VS and after i was turning pulley by hand and could hear squealing from gearcase. Also saw trace amoiunts of oil. Ordering gearcase. 3 in stock at Tribles. Please call CX to reschedule. CX is on Dover AFB. 2ct gearcse; ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt FRVS) and 1 W10721967 (drive pulley FRVS), used 1 W10721967 (splutch FRVS), and 1 W11239857 (belt FRVS) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Orrstown, Pennsylvania 17244

Drew B.

Job Details: 03/03/2023

replaced control still found the unit to not be heating when exposing the element found 2 things first is the element is open line and the harness at the lement is also broken.. will need W10901572 along with the element and tco for repair completion; ordrng 1 W10901572 (harness)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Oak Hill, Virginia 20171

Jason A.

Job Details: 03/03/2023

CX complaint DRYER stops cycle before load is dry. Drys OK in timed dry. Test unit heats & heat cycles. Dryer is LOUD. Schedule same day as DRYER 660275 & WASHER 660274. CX is willing to wait > JJ; ordrng 1 W11401018 (seal update) and 1 WPW10298258 (moisture sens harness) and 1 W11327190 (blower wheel) and 1 LOOK (LOOK)

We serviced a

JENNAIR RANGE

Model JGRP430WP01

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 03/03/2023

"cx complaint f8e0, found several f8e0 stored, both fan speeds seem good in componant test, reset power still errors , found control not reading fans speen, need to repalce cooling fan and app manager, 2 count labor charged, collected $943.70 cx paid in fill , accidently misquoted and overcharged thru app(1465.28) called office (SG) to process refund of $521.58; ordrng 1 look (LOOK)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Fredericksburg, Virginia 22406

Thomas B.

Job Details: 03/03/2023

Cx complaint unit is not working properly inspected unit found error F7E1 tested element units element works during testing however control shut it off ordering new control for issue; ordrng 1 W10906426 (cntrl-elec)

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