Service History 647 - VIA Appliance

We serviced a

WHIRLPOOL STACKABLE

Model wet4027HW1

Near York, PA 17401

Sal R.

Job Details: 02/22/2023

"Per the previouse tech, I was able to access and replace the dryer door switch,. I then tested on a timed dry cycle and found the unit tobe opperating as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, MD 20850

Andrew H.

Job Details: 02/22/2023

"cx complaint is the unit is not working properly. i found control not responding properly when in maunal test mode, when i activated the water valves the drain pump came on only for both cold water and hot water. i found f7e1 tach not reading or missing signal. i replaced control and actuator. i then checked suspension and found it is working poperly. one bounces once when pushing down on basket. i ran calibration. then manual high speed test. i had to adjust front right leg. when in high speed test unit was making sound coming from pulley and bottom of unit. also basket is out of balance. no oil from gearcase. unit has bent gearcase shaft. unit will need new gearcase, pulley and belt. parts in stock; ordrng 1 W11449840 (gearcase) and 1 W10721967 (pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Winchester, VA 22603

Ezra M.

Job Details: 02/22/2023

"doors not stable. found installers used incorrect hardware to attach top door hinge, stripped out holes. unit not repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Williamsburg, VA 23185

Orbie

Job Details: 02/22/2023

cx complaint unit not making ice. verified cx complaint. IM not moving in test 29. removed panel to find stuck icemaker and seperated red wire going into door from icemaker. unit needs door to complete repair. called techline spoke with Rich to document; ordrng 1 W11551458 (door-fip)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Faber, VA 22938

Danny R.

Job Details: 02/22/2023

installed door cx had from wp there was marring on door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Clinton, MD 20735

Shane B.

Job Details: 02/22/2023

"cx complaint is the unit not dispensing ice. cx said they had some small parts fall out from under ice bin. i inspected and found the coupler on the bin is missing, teeth from it are on the chute bellow the bin. part of the chute is damged as well. unit will need a new bin and chute. schedule when available.; ordrng 1 W11347840 (ice bin) and 1 W11573761 (chute) and 1 WP2220458 (coupling)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Winchester, VA 22601

Ezra M.

Job Details: 02/22/2023

Replaced name plate.

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Indian Head, MD 20640

Robert A.

Job Details: 02/22/2023

"Cx complaint that the cooktop knobs are bent to the right, and the LR knob does not rotate to turn on. I inspected the unit and confirmed the complaint. I found the entire manifold is bent to the right. The LR knob does not rotate because it's making contact with the bezel from being bent. The unit will need a new manifold to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11512355 (manifold assembly)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Arlington, VA 22207

David J.

Job Details: 02/22/2023

CX complaint unit gave an F to E2. Error code. Arrived today and inspected unit found in the fault history the F2 E2 error code performed an HMI test and checked all features. Everything worked properly cleared air codes and ran a diagnostic cycle. Unit completed cycle re-checked for error codes and had none Found that unit was not level. Re-leveled unit ran factory calibration cycle checked for error codes one more time and had none unit is working as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Warrenton, VA 20186

Tanner B.

Job Details: 02/22/2023

"CX Concern the unit freezing items in rc w/ temps set too warm .. units thermistors in diag passed , unit needs ui and diffuser to correct freezing temps in rcand check valve for dripping..; ordrng 2 WP2314271 (check valve)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Reinholds, PA 17569

Drew B.

Job Details: 02/22/2023

called TL spoke to andy infromed stub length and not long enough for proper repair... non repairbale and pics will be attached to the app and now will be contact by wp nd instructed with next steps

We serviced a

MAYTAG WASHER

Model MHWE300VF00

Near Selbyville, DE 19975

Michael E.

Job Details: 02/22/2023

CX complaint: not draining or unlocking. Tested and verified complaint. I vacuumed the water out and inspected drain pump from both ends. No obstruction but the impeller is moving all over inside drain pump. Ordering drain pump. Authorization code for labor only on job details page. CX paid for part and S&H. Cannot reschedule due to NW part. CX paid in full.; ordrng 1 WPW10730972 (pump-water)

We serviced a

JENNAIR WINE CELLAR

Model JUW248RBRS00

Near Virginia Beach, VA 23454

Carl A.

Job Details: 02/22/2023

"cx complaint of unit not cooling,checked unit to fin temps at 75 in cabinet, got behind unit to take an amp draw,compressor pulling .4 of an amp spoke with LR about unit was advise is cx want to confrim problem at evap that it would be for 350 for die dryer and charge advise cx that evap is non serviceable checked for other parts to find part are NLA"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Fairfax, VA 22030

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't Washing Dishes. Ran Service Diagnostics on the unit. Error Codes are F4E3 = Sump Motor will not run. Checked to make sure Sump Motor is fully plugged in. Sump Motor is plugged in. Unit will need Sump Motor. ; ordrng 1 W11613480 (PUMP MOTOR)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/22/2023

"cx complaint unit constantly sparking, checked unit, hot and neutral are reversed, used extension cord on different outlet, unit working as designed. advised cx to contact electrician"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Smyrna, DE 19977

Taylor F.

Job Details: 02/22/2023

"Cx complaint is grinding noise. Tested inspected and verifed complaint. Found the gearcase had leaked all of the oil out and made all componants defective. Ordering clutch, slider, rotor, stator, gearcase. Cannot reschedule at this time.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/22/2023

"cx complaint of unit not filling with water on certian cycles ,tested unit to find no error codes at this time called techline spoke with Steve , found kink in pressure hose ajust hose tested and calibrated unit works as designed"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near North Myrtle Beach, SC 29582

Rolf K.

Job Details: 02/22/2023

cx says display not working correctly. Unable to enter into diagnostics keys unresponsive. Tried powering down to reset control. Did not work. Control and UI issue. Ordering 1 UI and 1 control.; ordrng 1 W11410063 (cntrl electric) and 1 W11413965 (cntrl panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/22/2023

"cx complaint of unit leaing ,put unit in diag found the following error codes F8E4,F9E2,FAE2,tested ran unit after clearing codes did not reappeair, ran unit mulitply time and found no leaks at this time made sure to check everything over and was unable to dulplicate leak from unit"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near Mechanicsburg, PA 17050

Sal R.

Job Details: 02/22/2023

"CX complaint is that the unit does not reach desired temps when temp is set. I found thatbthe bake element has a blistered / fragmented corrner. I am orderign 1 bake element. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W10779716 (bake element)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Portsmouth, VA 23704

Justin W.

Job Details: 02/22/2023

replaced control performed automatic test unit working as designed tested unit outside of diagnostics to find unit working as designed. put old control in bin for core charge

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampden Township, PA 17050

Sal R.

Job Details: 02/22/2023

"CX has 2 complaints. First is that the unit is leaking water when the filter is removed. I found that the pressurized seals on the filter housing have failed when the filter is removed causing water to shoot out of the housing. I am ordering 1 filter housing (W11162042). Second concern is that the RC has lost cooling. I found that the evap harness has fragmented and not making a soild connection from the harness to the defrost heater. I was able to temp secure the harness. I am ordering 1 defrost heater with harness (W11650660). Once the contract is apporved, pleaase have someone form the office call to set a retun date.; ordrng 1 W11650660 (defrost heater with harness) and 1 W11162042 (filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Little River, SC 29566

Rolf K.

Job Details: 02/22/2023

Replaced all parts. Operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Gambrills, MD 21054

Israel R.

Job Details: 02/22/2023

"SR// 7735357029. F0E2 Sudsing, F5E4 Door not open between cycles. I ran a cycle with detergent and Lysol and it started a quick cycle and when the unit dispensed the detergent the unit was not suding that bad. When dispensed thje lyson the unit started having a lot of suds. Also i foiund the suspension is weak and is shaking a lot. I clear washer from suds by running water a lot of times. Called customer and added even less detergent with out Lysol and the unit was still sudsing but it was not that much. CAlled techline and adviced toi stop using addetives lysol and only use detergent. And less detergent becaseu of the house using well water. I told the customer to do a cleaning with affresh and only use detergent and call back if they have issues. Ordering shocks.; ordrng 4 W11316766 (Suspension.)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, SC 29440

Jason T.

Job Details: 02/22/2023

"Installed parts to complete the repair, ran factory test to calibrate, test for leaks and verify unit operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Carlisle, PA 17015

Andrew S.

Job Details: 02/22/2023

Cx complaint is that the unit is freezing items in the RC section. Upon arrival I found that the damper is not opening and closing properly. I also found that the thermistor was reading 5.7 K Ohms and the rc temp is 25 degrees. I am ordering the damper and thermistor. I was able to set the return for Monday 2/27 Am preference.; ordrng 1 WPW10196393 (Damper) and 1 W10316760 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Cheverly, MD 20785

Shawn D.

Job Details: 02/22/2023

cx complaint unit still making little no ice after ice maker was replaced. inspected unit and confimred almost no ice and ice maker has e5 error code. found some ice in fill tube. rpelaced ice maker and fill tube heater then reset breaker to clear error and ran test 57 and pssed 56 shows e0 now and 45 filled ice maker with water. unit is good

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Afton, VA 22920

Danny R.

Job Details: 02/22/2023

"cx stated ujit wont heat found broil elelemnt shorted and melted replaced and called safty got sr number repleced broil but control is bad also will need new control elele,mnt took out control; ordrng 1 W11536794 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Earlysville, VA 22936

Eric F.

Job Details: 02/22/2023

"Confirmed cx complaint unit making banging noise. Found suspension rod unseated from cabinet. Reseated rod, tested unit, unit working as designed. If cx calls back pre-id W10780045 (suspension) for return visit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLS22KWMS5

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/22/2023

"cx complaint thaws randomly and not making ice, found icemaker harvested and called for water , found temps 42 RC, 28 Fc, all food in freezer soft and wet, found ball of ice top right of evap, no frost pattern, sealed system leak, quoted $1170, cx declined repair, collected $120 visa; ordrng 1 W10233960 (compressor) and 1 WPW10143759 (dryer) and 1 W11459354 (Fc evap)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/22/2023

Found harness on the high temp fuse loose. Reinstalled all check ok.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Richmond, VA 23236

Joseph D.

Job Details: 02/22/2023

"Actuator failed, cam gear faulty. Ordering control , control board losing power and resetting over and over again. Caused shifter and cam failure ; ordrng 1 W10721967 (Cam JP/VS) and 1 W11481722 (Shifter JP/VS) and 1 W11608058 (Cntrl), used 1 W11481722 (Shifter JP/VS), and 1 W10721967 (Cam JP/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 02/22/2023

cx complaint is the unit not makign ice since last repair. confirmed complaint. bin is empty. unit is set to recomended temps and my prob shows 38/1. i found IM was not turned on. i turned it on. cycled power to the unit. the IM filled on its own. advised cx to leave it alone for the day and dump out whatever ice is in the IM tomrorow. unit is workign as designed.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Laurel, MD 20707

Israel R.

Job Details: 02/22/2023

F8E1 no fill long fill. Customer complaint unit is filling and draining in the middle of the cycle and the unit says DONE but the cloth are not washed. Customer stated the house was in a fire and was rebuilt. Closing dociments from 1/27/23. RAn test and completed the test. I ran a quick cycle anc completed. Ran a normal cycle with towells and the unit took a really long timne sensing. but then completed the cycle. The cusotmer stated at one point it was more thatn 30 min on the sense loght. Unit is working but sensing is very slow and long time. Ordering control board.; ordrng 1 W11481725 (Control)

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Washington, DC 20005

Shawn D.

Job Details: 02/22/2023

"cx complaint unit is still not making ice. inspected unit and was on and running loud, the compressor is whats loud and evap plate is not getting cold enough to freeze the water to make ice unit is running non stop either compressor is only bad or a freon leak caused the compressor to go bad. customer wants a new unit. called techline spoke to chris i then started replacing compressor to notice a extra thermister was added in the back so called techline again spoke to robert and told him i removed it. finished compressor then vacumed unit down and filled to 5.75 and had full frost pattern. pushed unit back on and ran it no water leaks and compressor came back on with condenser fan and now sounds good. unit is godc"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/22/2023

"cx complaint of unit freezing food in fc,checked unit ,pulled evap cover to find ice ball in right hand coner indicating either low charge or leak in system spoke with LR and was advise to orderup parts for repairs unit covered under entitlemnts colleceted service call; ordrng 1 W11407409 (Assembly, Evaporator) and 1 W11512423 (Condenser) and 1 W11480426 ( COMPRESSOR) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar) and 1 look/look"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Virginia Beach, VA 23452

Austin D.

Job Details: 02/22/2023

cx complaint unit not draining and filling correctly. checked the drain pump and it came on and drainned. checked the valves and both valves were energized. found a loose pressure hose on the tub. reseated the pressure hose to the tub and tested operation. unit is good to go. ready for resale.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Richmond, VA 23235

Joseph D.

Job Details: 02/22/2023

Unit pulls 9 amps and start device cuts off. Compressor with failed valve. Must replace compressor and drier. Cbe; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier) and 1 Look3count (Look 3 count)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW

Near Williamsburg, VA 23188

Orbie

Job Details: 02/22/2023

"upon arrival cx's daughter (under 18) answered the door, No parent home. Daughter called parent and informed me that she canceled apptmnt."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsville, VA 23111

Chris B.

Job Details: 02/22/2023

"replaced cap from vs tested unit working as desighned; ordrng 1 w11428524 (cap), used 1 w1142852 (cap) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Hanover, PA 17331

Bernard M.

Job Details: 02/22/2023

"Cx complaint unit makes noise. Entered diag and found no error codes. Ran test and heard screeching noise when agitating and spinning. Inspected underneath and found the clutch bolt loose and was spinning onto shield. Tightened bolt, ran test and unit no longer makes noise. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Chesterfield, VA 23832

John P.

Job Details: 02/22/2023

CX complaint unit leaking water found water leaking from seam at bottom. Ordering tub.; ordrng 1 W11409865 (Tub shp2cx) and 1 2ct (2ct)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lititz, PA 17543

Drew B.

Job Details: 02/22/2023

cx complaint that unit is folded onthe the outter seal of the unit i found the cosemtic selai s foldwithout installing the unit to release pressure on the fold instrcuted cx thats not seal worried part. cx doesnt want moved and checks good

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Enola, PA 17025

Cody H.

Job Details: 02/22/2023

When inspecting new tub it was discovered the new part had been damaged in shipping and will need replaced with a new tub. CX to call into office to reschedule when new tub arrives and is inspected.; ordrng 1 w11409865

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Lower Paxton Township, PA 17112

Cody H.

Job Details: 02/22/2023

"Was able to access unit and replace parts per previous visit. Unit is working as designed, no further work needed"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507EBS06

Near Rockville, MD 20852

Roberto I.

Job Details: 02/22/2023

"Replaced control board, F1E5 came back again after 20 sec of testing. Called terch line, spoke to Scot. After several voltage tests, he advised to replace mag and inverter again. Ordering mag W11346197 and inverter W11325604; ordrng 1 W11346197 (magnetron (Rop1y)) and 1 W11325604 (inverter ( rop1y))"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Hagerstown, MD

Ken M.

Job Details: 02/22/2023

"Motor, blower wheel, and support roller replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Alexandria, VA 22315

Lloyd B.

Job Details: 02/22/2023

"Cx complained that there was a pop and the light went out, he changed it but now won't come back on. Inspected the unit and found there is a constant 42vac going to the socket on high, med and low setting and the socket looks slightly damaged. Unit needs new control and socket; ordrng 1 W11342846 (control) and 1 W10210871 (socket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Myrtle Beach, SC 29575

Paul F.

Job Details: 02/22/2023

Customers complaint is not draining. Found drain pump harness came loose. Reinstalled all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bucksport, SC 29527

Jason T.

Job Details: 02/22/2023

"Cx complaint, no-cool installed all parts, also used parts from van stock to complete the repair. Vacuumed and charged with 68 grams of R600A, verified proper air flow, cooling-freezing, unit is working as designed.; ordrng 1 RTKR600A8 (R600A JT VS) and 1 LOOK (LOOK), used 1 W10913906 (COUPLER), and 1 RTKR600A8 (R600A) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ET1

Near Waldorf, MD 20602

Robert A.

Job Details: 02/22/2023

I called techline as instructed. I sent pictures again. It has been determined that the material on the outer surface is 'overspray'. They recommended the cx performing a self clean cycle should help remove the overspray odor. I relay the info to the cx. She will try the self clean process.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Glen Allen, VA 23059

Joseph D.

Job Details: 02/22/2023

"Freezer at zero degrees. Fridge at 50. In test four, zero refrigerant to fridge evaporator. Suspect either failure at three way valve or blockage at cap line to compressor.718-683-6635 is actual phone number please update ; ordrng 1 W11580434 (3 way valve) and 1 W10276644 (Compressor) and 1 W11492867 (Evap) and 3 Looklook (Look three count)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Little River, SC 29566

Rolf K.

Job Details: 02/22/2023

Replaced all parts. Everything working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Mechanicsville, VA 23116

Chris B.

Job Details: 02/22/2023

cx comp unit will not run threw cycles insp unit found f0e9 off balance load ran unit threw test mode 2 times np then when trying to start a reg norm cycle unit will not start lights on ui do work but unit will not start cycle have to unplug unit for 30 sec then start reg cycle even going from reg cycle power down then start reg cycle again unit will not start software issue ordering control W11556725; ordrng 1 W11556725 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Arlington, VA 22205

David J.

Job Details: 02/22/2023

Cx complaint unit adjuster wheel broke off. Arrived today and inspected unit. Found adjuster wheel was defective causing to come apart. Removed rack and replaced adjuster kit with new updated metal adjuster kit. Tested with Cx and unit is now working as intended. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Essex, MD 21221

Neil H.

Job Details: 02/22/2023

TERMINAL BLOCK MELTED FROM OXIDATION ON THE CORD OWNER WILL HAVE NEW CORD HERE WAITING TENANT WAS EXPLAINED; ordrng 1 WPW10245259 (block-term) and 1 WPW10281322 (connector) and 1 WP3400029 (Whirlpool Laundry Center Nut)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near York, PA 17402

Sal R.

Job Details: 02/22/2023

CX complaint was that the upper rack would not stay in place. I found that the adjustes are fragmented. I was able to access and replace the adjusters and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Stafford, VA 22554

Tanner B.

Job Details: 02/22/2023

"Found freezer @ 20 degrees and RC 40-46 degrees.. low side -20in vac and 125psi .. equalized to 15psi and 100psi in 5-7mins .. 03 -20in vac and 125psi04- the unit went from -20vac to 0psi and back to -20vac, head pressure was 125psi.. 05- the unit was 10in -15in vac and 125psi.. i noticed the suction line in rear w/ kink . sent pic to wpl techline and they want to replace suction line assembly and 3way valve assembly due to findings.. compressor was pretty hot, ordering compressor just in case ..; ordrng 1 W11578029 (suction tube assembly) and 1 W11575003 (3way valve) and 1 W11578205 (compressor) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Charlotte Hall, MD 20622

Robert A.

Job Details: 02/22/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Timonium, MD 21093

Justin S.

Job Details: 02/22/2023

cx says the refrigerator is warm but the freezer is just starting to warm up. large amount of frost on the back wall of evaporator panel. put the unit into diagnostics and turned the heater on.; ordrng 1 W11545823 (harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Falls Church, VA 22046

David J.

Job Details: 02/22/2023

Cx complaint unit does not wash correctly. After my last visit found dispenser was defective and gasket was torn out causing soap to wash out before need be. Arrived today and removed front panel. Replaced dispenser and re assembled unit. Could not fill with rinse aid Cx had none. Unit is now working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model CGT9000GQ1

Near Dundalk, MD 21222

Neil H.

Job Details: 02/22/2023

CX NEVER GOT KEYS WITH UNIT AND THE ONLY PART THAT CAME WAS THE BOX NO LOCK AND KEY AND LOCK SMITH NEEDED TO DRILL LOCK OUT BUT THEY SAID THEY WHERE CALL W/P TO HAVE UNIT PICKED UP SO NOT SURE WHAT'S GOING TO BE THE NEXT STEP RELATED TO THIS.; ordrng 1 W11308563 (lock)

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEM8

Near Arlington, VA 22207

David J.

Job Details: 02/22/2023

Cx complaint unit is leaking water out the front of the unit. Arrived to unit and inspected and found a sheet of ice at the bottom of freezer floor. Removed all ice and inspected evaporator catch tray and found full of ice. Unit falls under service pointer Special Project S38253 to replace drain hose pulled unit from cabinet and cut power pulled old drain hose off and found was completely clogged. You steam gun to remove any ice below evaporator and through drain line. Installed new drain line and reassembled unit unit is now working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Conway, SC 29526

Rolf K.

Job Details: 02/22/2023

Called tech line after finding defrost issue. Able to force defrost but unit not defrosting. All components testing good. Tech line advised to replace UI. Defrosted evaporator which was completely frozen. SV#7735598765. w162991epl1 authoration for parts and labor policy adjusted Ordering 1 UI W11567938; ordrng 1 W11567938 (Freezer door UI)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Fort Washington, MD 20744

Shane B.

Job Details: 02/22/2023

complaint is the dryer having to run all day to dry 1 load. my air flow meter did not register any air flow at all. found lint screen packed full of lint. removed lint and dryer now shows a yellow light (still poor for electric dryer). i advised they have the duct cleaned. gave cx TY card for 120. lady in the office said they card isnt hear so she cant pay it. left TY card with office.

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Hyattsville, MD 20783

Dustin F.

Job Details: 02/22/2023

Upon Arrival was informed by cx they cancelled thier appointment and rescheduled for the 28th; saved tckt

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Purcellville, VA 20132

Ricky E.

Job Details: 02/22/2023

"customer canceled per office, jenn air replacing the unit"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GM0

Near Powhatan, VA 23139

Joseph D.

Job Details: 02/22/2023

"Order improper clip due to low detail in ilkustration. Ordering correct clip for upper dishrack. ,; ordrng 1 W11213333 (Guide clip)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP107ESS01

Near Washington, DC 20036

Samuel R.

Job Details: 02/22/2023

cx complaint unit door is not shutting well.inspected unit and could confirm.readjusted unit and tested unit a few times.unit is now working properly and unit is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, VA 23185

Orbie

Job Details: 02/22/2023

"cx complaint unit not cooling. checked temps, RC temp 46*F , FC temp 20*. found ice built up in freezer. called techline spoke with adrian. tested unit in test 6, bimetal coming on when jumping pins, test 7 put unit to 02 (8hr defrost). advised to replace bimetal and control. defrosted evap and ordering parts to complete repair; ordrng 1 W11567495 (control) and 1 W11566475 (bi-metal wiring harness)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Reston, VA 20191

Jason A.

Job Details: 02/22/2023

CX said they replaced the dryer .aswer the door they cancel the day before

We serviced a

JENN-AIR OVEN

Model JJW2827DS01

Near Williamsburg, VA 23185

Orbie

Job Details: 02/22/2023

cx complaint unit popping F2E1 code. checked unit verified needing new user interface. ordering new interface cx PIF.; ordrng 1 W11236899 (console)

We serviced a

JENN-AIR OVEN

Model JMW2427DS02

Near Fairfax, VA 22031

Richard B.

Job Details: 02/22/2023

CX complant. Reoccoring error code. Prior diagnosis found unit needs console. Installed new console using old console skin and tested unit after setting correct model number. Job completed. RB

We serviced a

KITCHENAID REFRIGERATOR

Model KUIS18NNZB0

Near ,

Robert L.

Job Details: 02/22/2023

"rediagnosis found cold plate not frosting on under siderear left tube slightly frosted, not cold enough, sealed system leak, quoted $1460, cx to way options, custome panel will not work on new units, service fee prior 30......WOULD BE 3 COUNT SEALED SYSTEM; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Vienna, VA 22180

Richard B.

Job Details: 02/22/2023

"CX complant , Door falls down. Inspected unit and left hinge has come apart again, Replaced hinge and tested unit/ Insulation is not binding up in hinge. Job completed, RB"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Lovettsville, VA 20180

Ricky E.

Job Details: 02/22/2023

"customer stated that the right side door gasket was split and the units ice was clumping. verified issue, unit will need the door gasket, and the unit will need the control kit per the service pointer...; ordrng 1 w11533211 (control kit) and 1 W10917313 (gasket-dor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Bristow, VA 20136

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Washer isn't locking the Lid. Checked the Striker to the lid. Half of the Striker has snapt. Installed new Striker. Tested unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354EBS2

Near Frederick, MD 21703

Ricardo S.

Job Details: 02/22/2023

"Cx complains that the unit not washing dishes, inspected unit, water level cks ok, but the motor capacitor makes a humming noise, motor receives 120vac, connection cks ok. unit needs sump motor assy.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W10805015 (pump&motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 02/22/2023

"Cx states warped front panel, defective left upper rack mount. Installed new front panel and upper rack mount, tested, unit is now working properly."

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/22/2023

"Cx complains about a gas leak, but another company came and fixed it, but now the flame on each burner is big in side, the cap are not the correct ones ... order parts; ordrng 1 W10819916 (cap-burner) and 1 WP8286815 (burnr-head) and 2 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF992FIFE00

Near Salisbury, MD 21804

Frederick R.

Job Details: 02/22/2023

"replaced compressor, condenser, drier and installed process stub per last diagnosis Prerssure tested unit with nitrogen. Found leak at outgoing condenser line. Repaired and then no leaks. Vac'd unit down to 30in for 15mins. Filled with 4.75oz of R134a. Lowside pressure was at 3 psi and 25 psi. Put entire unit back together. Informed CX 24-48hrs for unit to get to temps. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Washington, DC 20019

Samuel R.

Job Details: 02/22/2023

cx complaint unit is not starting a cycle and would not complete a cycle.inspected unit and got no error codes.tried running a service cycle and would not perofm the complete test.checked connections and reset power to unit.had no change.unit will need a new main control found service pointer W11481344 involing issue W11483175 special order; ordrng 1 W11483175 (control)

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Potomac, MD 20854

Julian H.

Job Details: 02/22/2023

CX complaint about unit not turning on inspected no power when pressed button confirmed 120vac properly grounded & polarized confirmed 12.7vdc to console I was able to put unit on test mode F6e1 hmi not responding ersed code & ran test mode went all the way thru tested on quick wash & working properly CX wants to wait CX PAID FOR SVC CALL ONLY THRU APP

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near ,

Eric W.

Job Details: 02/22/2023

cx complant of plastoc in oven inspected unit found the vent plastic is flaking off vent and landing in food in oven unit will need new vent; ordrng 1 W11564642 (vent)

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Arlington, VA 22207

David J.

Job Details: 02/22/2023

Cx complaint lint everywhere and air blowing from behind unit. Inspected unit and found dryer vent tube to have holes all through it. Cx went and purchased new vent tube and I replaced with new vent tube. Unit is now working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Crozet, VA 22932

Danny R.

Job Details: 02/22/2023

cx states unit makes noise found evap fan making lots of noise will order that and the kick plate is warped and; ordrng 1 WP2315549 (fan) and 1 W10251462 (fan scroll) and 1 WPW10713153 (grill)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS

Near Bristow, VA 20136

Demonte S.

Job Details: 02/22/2023

Installed the Covers & Dispenser. Tested the unit. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Lake Frederick, VA 22630

Daniel J.

Job Details: 02/22/2023

noise from fridge ran test 4 compressor and condenser fan sound normal test three evap sounds normal fan moving air noise from damper ran test again more noise from damper ordering damper 11 in stock returning with evap motor incase but ice being made no cooling isssuses and no ice build up on evap; ordrng 1 wpw10479155 (damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRBL109ESS01

Near McLean, VA 22102

Leon

Job Details: 02/22/2023

replaced the control and tested unit everything worked great

We serviced a

WHIRLPOOL WASHER

Model wtw4955hw1

Near Woodbridge, VA 22192

Richard B.

Job Details: 02/22/2023

"CX complant. Washer dosent work. Prior diagnosis found unit needs a capaciter to start . Installed capaciter and tested unit by running a normal wash cycle. . Unit filled and then drained , No lights on control lite up.Tried a drain and spin cycle and control lites up , unit grunted once starting a spin and then started filling even though on drain and spin Again tried a drain and spin cycle. Unit tried spinning and canceled itself out . Advised CX unit needs a control . Not in stock , CX will advise what she wants to do . Possibally further work needed, Advised CX additional 218.81 plus tax for control would be needed. RB; ordrng 1 W11608056 (control 218.81)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Haymarket, VA 20169

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a buzzing noise. ( I asked the cx of she opens the Doors do the noise stop. Cx stated yes.) Checked the Freezer Evaporator. Found Fan Blade hitting Ice. Removed Ice. Showed the cx. Tested the unit. No noise. Unit is cooling properly. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WFG500M4HS

Near Rockville, MD 20853

Julian H.

Job Details: 02/22/2023

CX complaint about unit having a gas smell when on inspected & found gas valve just zipping gas when on also found that outer door is deformed causing edges to stick out causing a hazard to CX called safety states unit is on warranty & gave me a goods date 7735686226CX WILL EMAIL US POP; ordrng 1 W11225860 (valve-gas) and 1 W11223453 (panel-door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 02/22/2023

"Cx states unit is leaking, tested and confirmed. Installed new door gasket, ran test cycle and beginning of normal cycle, no leaks found. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Gaithersburg, MD 20877

Julian H.

Job Details: 02/22/2023

CX complaint about unit not getting water test found errors F4E3 motor not running F7e1not heating then let auto test run confirmed water coming in but not water circulation issue with motor confirmed 120vac MUST BE SCHEDULE B4 3 PM CX HAS TO WORK AT THAT TIME; ordrng 1 W11025157 (pump&motor) and 1 LOOK (LOOK)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Faber, VA 22938

Danny R.

Job Details: 02/22/2023

installed parts chdcksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Gordonsville, VA 22942

Thomas B.

Job Details: 02/22/2023

Cx complaint unit is not working properly inspected found wash pump malfunctioning ordering sump pump quoted 479.98 cx paid service call 90.00; ordrng 1 W11087376 (pump&motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ashburn, VA 20148

Daniel J.

Job Details: 02/22/2023

per notes replaced right and left hinges tighted door handle had customer test door

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Unionville, VA 22567

Thomas B.

Job Details: 02/22/2023

Cx complaint unit is not working properly inspected unit found the dual valve is buzzing loudly. Ordering the dual valve ; ordrng 1 W11567408 (Dual valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Portsmouth, VA 23703

Justin W.

Job Details: 02/22/2023

cx complaint rc not cooling. ohmed out thermistor in ice at 14.8k ohms. checked to find brown wire to heater loose. reseated and applied electrical tape. thawed evap and tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Lovettsville, VA 20180

Ricky E.

Job Details: 02/22/2023

ck fnd unit leaking from the valve and manifold.. this triggered the floatswitch... need parts..; ordrng 1 w11434044 (valve) and 1 w11545764 (float switch) and 1 w11535094 (manifold) and 1 w11535081 (inlet nut)

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