Service History 646 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near Franklin, VA 23851

Branden R.

Job Details: 03/03/2023

"cx complaint f7e1 error code - top load washer checked unt and found plasitc arm on actuator unseated not allowin unit to cycle replaced actuator and capacitor , cap had oil on it tested unit is running as desiged now ."

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Richmond, VA 23227

Chris B.

Job Details: 03/03/2023

cx comp unit states f27 insp unit conf cx comp found unit full of water and soap cleared error drain unit ran threw test cycle unit working as desighned when in test mode unit had an extreme amount of bubble inside advised cx on use and care unit working as desighned if cx calls back unit will possibly need water valve

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/03/2023

2 YR WARRANTYCX complaint about unit making a loud noise constantly inspected unit on test mode no noises there then placed unit on a normal cycle & condensate pump started to make a loud screeching sound confirmed connections on the back need part; ordrng 1 W11539855 (CONDENSATE PUMP)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Alexandria, VA 22308

David J.

Job Details: 03/03/2023

Cx complaint everything was working fine until they changed the filter. Inspected and found when I removed filter it felt loose. No water was present inside filter. Placed bypass cap on filter head and water came out dispenser. Placed filter back on and tested and now water comes out of dispenser. Cx did not seat the filter correctly and tighten all the way down. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Prince George, VA 23875

John P.

Job Details: 03/03/2023

"Upon arrival CX thought we were dropping off paint at no charge, advised of service call fee to look at unit and CX decline service stated he is calling the factory back"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS10

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/03/2023

"Cx complaint no cool,Found compressor not runnong and inverter blonking 3 times. Confirmed 120Vac and 7Vdc supplier to the inverter. Ordering inverter W11573593. Cx paid in full ($500.67). Return visit 3/9/23; ordrng 1 W11573593 (inverter)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Charlottesville, VA 22911

Kyle A.

Job Details: 03/03/2023

Cx complaint of control lock not turning off. Did confirm loose connection for ui on the board. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5KVEXVB00

Near Chester, VA 23831

John P.

Job Details: 03/03/2023

Installed tstat tested working as designed.

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS

Near Frederick, MD 21704

Ricardo S.

Job Details: 03/03/2023

"Cx complains about a noise when the fan is on, inspected unit, the noise comes from the chumney flapper.. order part, 2 tecsh job LOOK LOOK; ordrng 1 w11417192 (chimney) and 2 techsjob (2 techs Look Look)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, VA 20175

Ken M.

Job Details: 03/03/2023

Lid latch replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Manassas, VA 20110

Demonte S.

Job Details: 03/03/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water on the left side of the unit. Ran Service Diagnostics on the unit. No error codes. Ran Service Test on the unit. Took off the front door panel before starting service test. No leaks found. Ran normal cycle for 15 mins. No leaks. ( Went over all loading instructions with the cx. Cx was putting Bowls on front of the door. Also advised that the cx use Rinse Aid. Told cx to start the sink on hot before starting a cycle. ) Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Fairfax, VA 22032

Demonte S.

Job Details: 03/03/2023

"Inspected the unit. Found that the cx is saying that the noise came back after last repair. Checked under the Washer. Found that the unit is still making a grinding noise. Unit will need Motor, Belt, Clutch , Gearcase & Wash Plate. Left the Motor, Belt, Clutch & Shield with the cx. Talked to parts wearhouse about this; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W10752283 (Whirlpool Washer Washplate) and 1 Looklook (Look look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Lititz, PA 17543

Cody H.

Job Details: 03/03/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Richmond, VA 23238

Joseph D.

Job Details: 03/03/2023

Cx complaint unit not spinning. Reseated loose wire at drain pump and unit working properly

We serviced a

WHIRLPOOL RANGE

Model WFG320MOMS0

Near Olney, MD 20832

Israel R.

Job Details: 03/03/2023

SR// 7735868411. Customer complaint unit racks are falling off when weight is on it. I called tecline and they said he found some engeneering notes about this and gave couple of part number for slighly bigger sides of racks and if they racks ordered work then that should do it or see which part number fits better and use that one. Ordering racks call cusotmer when parts are availalbe.; ordrng 1 WPW10256908 (rack-oven) and 1 WPW10268578 (rack-oven)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near La Plata, MD 20646

Robert A.

Job Details: 03/03/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Chesterfield, VA 23838

John P.

Job Details: 03/03/2023

"CX complaint unit not cutting of, was unable to duplicate issue did advise could be issue with control.CX not sure if want to fix or replace at this timeW11035600 $225.67$110 labor$15 shipping"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/03/2023

Installed parts and control is sending power to baking drawer. Element and fuse have continuity but element is still not recieving power. Ordering harness for warming drawer.; ordrng 1 W10541944 (Element) and 1 W10729897 (Thermal fuse) and 1 W10580316 (Baking drawer harness) and 1 W10908894 (Main harness)

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Reva, VA 22735

Tanner B.

Job Details: 03/03/2023

CX Concern tjhe unit not drying clothes. found moisture strip harness connection loose. reseated and tested unit. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Edgewater, MD 21037

Shane B.

Job Details: 03/03/2023

"cx complaint is the unit displaying F0E9. cx just got hte unit. bought it used and is not familar with it. i found F0E9 and F0E5 saved. explained loading, cycle selection to cx. the load she had in unit was mixed and when basket was spun by hand it went off balance. i emptied unit. pushed basket down. it sprung back up properly. suspension is good. i ran a service cycle. during spin unit made some screaching noise. adjusted motor to tighten the belt. i calibrated the unit. unit is running quietly. unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/03/2023

CX complaint about unit not finishing cycles & giving a beeping sound put unit on test mode errors F7E1 motor not washing f10e2 vent problem test on auto found motor buzzing stalling & not circulating water other code generated by unit not finishing cycle also noticed that unit needs a heater update will be cover by scode S17304 CX WILL GIVE KA A CALL THEN WILL LET US KNOW ONCE HAS A RESPONSE CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W11416362 (sump/motor)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Laurel, MD 20707

Dustin F.

Job Details: 03/03/2023

"Replaced Cooktop, tested unit, unit working as intended."

We serviced a

WHIRLPOOL COMBO

Model CET9100GQ2

Near Edgewater, MD 21037

Shane B.

Job Details: 03/03/2023

installed ordered part. restored power and tested unit for cx. unit is working as designed.

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Alexandria, VA 22314

David J.

Job Details: 03/03/2023

"Cx complaint unit wont power on and cycle. After previous techs visit he had found after replacing the lid lock the unit did not want to run. Removed control as stated by previous tech and replaced with new. Ran diagnostic cycle and unit filled, drained and thats it. Lid latch light never came on. Checked switch resistance and had OL when the strike was in and out. Was able to just the two outside wires and lid latch activated. Lid latch needs to be replaced. Part installed was defective. Ordered new switch and scheduled follow up. ; ordrng 1 WPW10482836 (Lid latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Crozet, VA 22932

Danny R.

Job Details: 03/03/2023

INSTSLLED PARTS CHECKS OK

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Mechanicsville, VA 23111

Orbie

Job Details: 03/03/2023

"cx complaint humming noise from unit. found no humming noises at this time, turned temps down on rc/fc from 5/5 to recomended settings. performed harvest on IM with no noises. cleaned out ice bin and made sure nothing was trapped in it. advised cx to monitor unit for the next few days and call back if needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB12

Near York, PA 17408

Sal R.

Job Details: 03/03/2023

I was able to recover data logger. I placed it in the blue money envolop. Informed CX that someoen will be in contact after reviewing logger temps.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Burtonsville, MD 20866

Dustin F.

Job Details: 03/03/2023

"CX complaint: unit not making ice nowInspected unit, found that in test mode i can call for water and force the icemaker to cycle. but the icemaker will NOT do it on its own. Confirmed Temps are good and thermistor on icemaker reads the same. All fans work. found the tray in the twist tray icemaker was broken and slack in the thermistor wire like it was caught and yanked. Unit needs new icemaker. CX wants to order his own and install it. will call back if he needs to. Charged cx svc fee and he paid via check"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23235

Joseph D.

Job Details: 03/03/2023

"Levelled calibrated , reset control. Adjusted hoses from wall. Unit working properly."

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Stafford, VA 22554

Robert W.

Job Details: 03/03/2023

"Cx Complaint is the unit is making noise. Inspected unit and found unit making a ton of noise, Pulled front panel and found blower wheel is free spinning on motor shaft, Ordering Motor and blower wheel to fix issue.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near La Plata, MD 20646

Robert A.

Job Details: 03/03/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Milford Mill, MD 21244

Emmanuel R.

Job Details: 03/03/2023

Replaced control board and tested unit. Unit is now workign properly.

We serviced a

JENNAIR RANGE

Model JMW2430IL03

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 03/03/2023

"Cx complaint keipad beeping and not responding.I was able to run test mode, found F2E1 and F2E0 errors. Connections ok, console already replaced few months ago. Ordering appliance manager W11448962 and communication harness W11218145. Pre iod console to be installed on return.; ordrng 1 W11218145 (communication harness) and 1 W11448962 (appliance manager)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Franklin, VA 23851

Branden R.

Job Details: 03/03/2023

"ccame out to replace parts on unit , disasembled and replaced all parts needed for repair . tested unit and unit is now running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Stafford, VA 22554

Robert W.

Job Details: 03/03/2023

"CX Complaint is the level isnt regeristing. Inspected unit and found the unit isnt dispensing detergent level is full but unit is saying isnt empty, Replaced dispenser and draw tested unit and unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Annapolis, MD 21401

Dustin F.

Job Details: 03/03/2023

"CX complaints: Water comming out slow, worried FC door isnt closing right, and outside door hitting cabinet.Inspected unit, confirmed Cx complaints, Water valve under sink was half closed. opened valve fully and water works good now. FC door was a little off creating an airgap on roof of FC area, adjusted door and raised 1/8 inch to secure and close gap. Pulled unit out about half inch and leveled unit to stop doors from hitting cabinet. Found Torn Right RC gaskett. Unit needs new gasket. part is in stock, scheduled CX for 3.15.23; ordrng 1 W10830162 (Rc gaskett) and 1 Look (Look)"

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Washington, DC 20011

Brian F.

Job Details: 03/03/2023

"Cx states IM frozen. Inspected and confirmed. Found unit leaning very far forward, causing IM to leak from the front. Removed bottom grill to raise up front of unit, found severe roach infestation under fridge. Told cx they must call exterminator and get rid of all roaches before we can return to service unit."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Chevy Chase, MD 20815

Israel R.

Job Details: 03/03/2023

Installed new control panel and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Edgewater, MD 21037

Dustin F.

Job Details: 03/03/2023

"CX complaint: Unit not coolingInspected unit, confirmed heat wire backed out from connector. reconnected connector. and checked defrost, unit defrost works now. ORdering new Harnass Assembly. Advised CX that if it happens again before we can get the new part to open doors unplug and defrost unit to return function. ordering new heating assembly. part is temp out of stock.; ordrng 1 W11650660 (Heater assembly/harnass) and 1 Look (Look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Lititz, PA 17543

Justin L.

Job Details: 03/03/2023

With the assistance of CH was able to remove unit and replace parts. Tested and reinstalled unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Frederick, MD 21704

Ricardo S.

Job Details: 03/03/2023

Replaced gaskets.. unti cks ok

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Fairfax, VA 22032

Christian C.

Job Details: 03/03/2023

Installed LF and RF burner heads. Tested unit and LF and RF burners still take a while to ignite. Ordering LF and RF oriface holders. Oriface holder 1 at upper marlboro and 0 at whirlpool.; ordrng 2 W11337062 (oriface holder LF RF)s

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hummelstown, PA 17036

Justin L.

Job Details: 03/03/2023

Was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Frederick, MD 21701

Marc M.

Job Details: 03/03/2023

cx complaint unit not cooling. inspected unit and found compressor not running. entered diagnostic test and activated compressor but compressor did not run. checked and found 122vac to comp. removed locked compressor and replaced with pre id parts. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged with r600a 41g. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Stafford, VA 22554

Robert W.

Job Details: 03/03/2023

CX Complaint is there is water in unit and on lid. Inspected unit and found the valve has failed and is allowing water to drip into unit when unit is off also found the dispenser is leaking on left side. Ordering Dispenser and will use valve assembly on return; ordrng 1 W11569112 (Dispenser)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Bel Air, MD 21015

Neil H.

Job Details: 03/03/2023

UNIT WAS ON CEMENT FLOOR AND HAD VIBRATION PADS CX REMOVED THEM I LEVELED UNIT AND RECALB SHOWED CX HOW TO USE UNIT ALL GOOD WIFE UPSET BECAUSE SHE WASHED 1 BATH RUG I EXPLAINED YOU MUST EVENLY LOAD THE BASKET OR WILL GO OFF BALANCE SHE WAS YELLING SHE BEEN WASHING CLOTHES BEFORE I WAS BORN AND HE LAST WASHER 25-30 YEARS AGO SHE COULD I EXPLAINED THE UNIT OF TODAY NOT THE SAME SHE LEFT HUSBAND WAS RESONABLE AND HE UNDERSTOOD WAY TO USE UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Frederick, MD 21701

Ricardo S.

Job Details: 03/03/2023

"Replaced parts, unit tested and water taste better. cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Shippensburg, PA 17257

Drew B.

Job Details: 03/03/2023

"cx complaint that unit isleaking out the front and had squires appliance out 2 days agao and had replaced the check valve hose and they said still at times will leak, when arrived ran the unit and foudn the interior underneath the bottom panel to be soaked. checked all connection spots at inlet valve, hoses, sump gasket seals etc and no signs of water issue when running. the unit is leveled as well ,and also no install issues when checked high look is present, manifold inserted fully on thesump connection based off where water feels coming from im ordering the interioer door panel and vent asembly for repair being intermtting and signs of where water is coming from. call when in to rechd; ordrng 1 WPW10671905 (dispencer 7@trb) and 1 WPW10329609 (inner vent 4@trb) and 1 WP8269259 (vent gaskert 11@trb) and 1 W11513971 (inner door 2@trb) and 1 WPW10340741 (tube feed)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Sykesville, MD 21784

Bernard M.

Job Details: 03/03/2023

"Cx complaint unit wouldn't dispense ice. Attempted to dispense ice and found the yoke stripped out fromauger motor. Yoke wouldn't rotate to attach to bin to dispense. Replaced motor,yoke,and divider using pre-id parts, placed assembly back in and ice now dispenses. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Woodside East, DE 19962

Frederick R.

Job Details: 03/03/2023

CX complaint is clicking noise in bake. Inspected/tested and found igjnitor tip at wire defective. Replaced ignitor and still wouldnt light in bake. Checked Spark module and found no voltage to bake.but broil was working as designed. Replaced spark module from pre-id. Retested and the oven is now working properly. Also adjusted flames on cooktop for CX because it wasnt done on install. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FNAM01

Near Kitty Hawk, NC 27949

Brian F.

Job Details: 03/03/2023

"Arrived at location, front desk called cx. Unit that needs repair is in Duck, NC.; ordrng 1 look (look)"

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Urbana, MD 21704

Ricardo S.

Job Details: 03/03/2023

"Replaced upper door frame, unit cks ok"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 03/03/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use unit now functions Normally. Old board is roach infested left with cx Core for 27425365 not obtained because Roaches Roaches Roaches infested.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Sterling, VA 20164

Jason A.

Job Details: 03/03/2023

CX complaint DW rack not attached. Verified complaint. Tried to re-attach rack to arm. Ran test wash. Part OOS > JJ; ordrng 1 W11545334 (Manifold middle rack 4)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milton, DE 19968

Michael E.

Job Details: 03/03/2023

Replaced control as per previous diagnmosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL OVEN

Model RBD307PV00

Near Brambleton, VA 20148

Daniel J.

Job Details: 03/03/2023

Found that the relays on control were bad. Control is no longer available. advising cx to replace unit.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Phoenix, MD 21131

Alexander D.

Job Details: 03/03/2023

"cx complaint unit was giving f8e4 error but now wont run cycles, only runs drain pump. inspected unit and verified complaint. have f10e2 vent, f7e1 single speed washmotor failure, f8e4 overfill. unit just runs drain pump forever. found heater bushings completely deteriorated, pic saved. heater caused leak slowly drip on to wash motor and shorted out motor and took out control with it. cx said he hasnt noticed any water damage down stairs, dont see any water damage under unit. heater leak wouldnt cause f8e4 error tho. took door apart and found moisture around vent and streaks on door panel and insulation running all the way down. ordering heater, sump, control and vent. S17304 to cover parts affected by heater leak but charging labor for vent. quoted 347.22 paid in full with c/c.; ordrng 1 W11537778 (heater) and 1 W11414073 (vent) and 1 W11410061 (control) and 1 W11416362 (sump asm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cockeysville, MD 21030

Alexander D.

Job Details: 03/03/2023

"replaced inlet waterline. tested unit, no leaks. unit is now working properly. advised cx he should still replace copper supply line with braided steel one due to leak potential, cx understands"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Stafford, VA 22554

Tanner B.

Job Details: 03/03/2023

"Unit was making a terrible screetching noise, so loud its hard to even listen too.. replaced rollers and idler.. tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Timonium, MD 21093

Alexander D.

Job Details: 03/03/2023

"cx complaint unit not cooling, makes buzzing noise then clicks and buzzing stops then tries again. inspected unit and verified complaint. ordering compressor kit from service pointer and lockring parts. all parts in stock @tribles. called office and scheduled return visit for 3/9; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (charging tube) and 1 W11506635 (access valve) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Stanley, VA 22851

Danny R.

Job Details: 03/03/2023

installed parts checksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Vienna, VA 22182

Leon

Job Details: 03/03/2023

cx complaint was unit was leaking from front right side of unit confirmed complaint pulled unit out no cracks in tub then i took the door off nothing was wet in side the cover did see a small leak on the right side reposition the gasket on that side waited for about q20 mins didnt see anymore leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Timonium, MD 21093

Alexander D.

Job Details: 03/03/2023

"unit still overfrosted upon arrival and my steamer broke 2days ago and new one hasnt come in yet. advised cx ill carefully use my heatgun to be able to install part but they need to leave unit unplugged for a day with doors open to melt rest of frost, advised of leak potential and to put towels down. cx understands. found harness ordered has different plugs and dont fit heater, pic saved. called MR, found we have to order heater now and it will come with harness. replaced control and defrost thermistor. put old harness back on and resecured bad connection with tape. ordering heater with harness. call cx to schedule return visit once we have eta on part; ordrng 1 W11650661 (heater with harness)"

We serviced a

JENN-AIR OVEN

Model JJW2430DS01

Near Hershey, PA 17033

Justin L.

Job Details: 03/03/2023

with the assistance of FG was able to access unit and replace parts that were sent to cx. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model KSEG950ESS3

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/03/2023

"Replaced parts, unit tested ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fallston, MD 21047

Alexander D.

Job Details: 03/03/2023

"replaced sump asm. tested unit, no leaks but new sump is making same noise. verified noise is coming from washmotor/drain pump area so issue cant be anything else. reordering sump asm. call cx to schedule return visit once we have eta on parts. advised cx to call office to schedule return if it gets shipped to his house instead.; ordrng 1 W11416362 (sump asm(REORDER))"

We serviced a

WHIRLPOOL DRYER

Model WED7800XW0

Near Alexandria, VA 22307

David J.

Job Details: 03/03/2023

CX complaint unit does not spin. After previous text visit he had found this unit needed a new belt a belt switch and a tensioner pulley arrive today. Disconnected power and disassembled unit to remove tub vacuumed and cleaned all the lint out of the unit. Replaced parts as stated by previous tech reinstalled all parts and tested unit. Found dryer vent completely clogged and needs to be cleaned. Customer scheduled a vent cleaning while I was here. Left dryer vent off of dryer due to a potential fire hazard if used tested unit unit is now working as it should job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Silver Spring, MD 20910

Israel R.

Job Details: 03/03/2023

Installed new ice chute. Unit is back to normal operatiomns.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Baltimore, MD 21206

Shane M.

Job Details: 03/03/2023

"cx complaint the unit stopped cooling. found unit unplugged & left completely dirty. advised cx unit will need to be cleaned before returning back for repairs. put unit into test mode. both rc fz fans activated. test 4 activated. put unit back into regluar mode, no actions on cooling. ordering a control board.; ordrng 1 WPW10675033 (control board)"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Ashburn, VA 20147

Ken M.

Job Details: 03/03/2023

Customer complaint is that the unit is making loud whistling noises. Unit tested and confirmed that the unit is running noisy when filling. Issue is with the hot water valve. Valve assembly replaced and unit retested.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Ashburn, VA 20148

Daniel J.

Job Details: 03/03/2023

verified unit is not heating. found element is bad. replaced it and completed funitional test.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Midlothian, VA 23112

John P.

Job Details: 03/03/2023

"CX complaint unit made horrible noise now doesn't work checked unit found nut had came off cam causing belt to come of replaced cam and belt. Called techline talked to Nate to get unit into calibration mode. SR#7735867732; ordrng 1 W11239857 (Belt JPV/S) and 1 W10721967 (Cam JPV/S), used 1 W11239857 (Belt JPV/S), and 1 W10721967 (Cam JPV/S) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGB00

Near Little River, SC 29566

Paul F.

Job Details: 03/03/2023

Installed new door. All check ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Manassas, VA 20112

Demonte S.

Job Details: 03/03/2023

Installed the Left Track & Door Switch. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Richmond, VA 23235

Chris B.

Job Details: 03/03/2023

replaced roller tested unit can hear wine coming from drain pump ordering drain pump; ordrng 1 W11086537 (pump)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Conway, SC 29526

Jason T.

Job Details: 03/03/2023

"Installed all parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 03/03/2023

Installed new harness. All check ok. Customer didnt know the fan does not run during pre heat on a gas range.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Baldwin, MD 21013

Alexander D.

Job Details: 03/03/2023

"cx complaint unit making loud thumping noise since day1. will usually start quiet then gets louder as unit heats up. inspected unit and verified complaint. found blower wheel cracked. ordering blower wheel, in stock @tribles. scheduled return visit for 3/13; ordrng 1 WP697772 (blower wheel)"

We serviced a

KITCHENAID RANGE

Model KFEG500EWH6

Near Unionville, VA 22567

Eric F.

Job Details: 03/03/2023

"Confirmed cx complaint unit not heating to desired temps. Calibrated unit, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Middleburg, VA 20117

Daniel J.

Job Details: 03/03/2023

concerns with time on normal cycle turned unit on and spin turned off set high speed started cycle turned off powered back on spin on high unplugged power for a few mins turned back on spin on high used console

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS

Near Hanover, MD 21076

Eric W.

Job Details: 03/03/2023

cx complant of unit not geting rid of smoke inspected unit found no air comming outof duckt need 2 tec to remove the chimney and motor please bring tall latter with second tec send skinny tec just incase we need to step on counter; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Demonte S.

Job Details: 03/03/2023

Cx isn't pulling up anything in Entitlements. Asked the cx for the closing disclosure form. Cx said they can't find the paper. I advised the cx to contact builder or whirlpool. Entitlements and M/S is on file in Sd pictures for proof I was there and can't pull anything up.

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW01

Near Harrisburg, PA 17110

Fred G.

Job Details: 03/03/2023

cx complaint unit is displaying a f21 error cods. inspected unit and entered diag and found f21. found standing water in unit. i tried to drain and found unit would only drain some and then nothing else would come out. i removed the front lower panel and found an obstruction in pump filter. removed it and found unit now checks good. charged cx only for serivce call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Edenton, NC 27932

Austin D.

Job Details: 03/03/2023

cx complaint the unit is not closing all the way in the freezer. checked the unit and found a defective drawer. it is warped in a way it does not allow the freezer door to close properly. this will cause the unit to ice up and have a hard time cooing like it should. ordering the parts needed ro resolve the issue.; ordrng 1 WPW10322649 (bin-freezr)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Dumfries, VA 22026

Demonte S.

Job Details: 03/03/2023

Installed the Magnetron & Inverter. Noticed that the Wave Guide is Damaged. Called Whirlpool Techline. Per Whirlpool Techline this unit is under review.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Lebanon, PA 17042

Cody H.

Job Details: 03/03/2023

"CX complains cloths are coming out soaked at end of cycle. Unit shows no error codes. Ran unit through diagnostic test, unit has good water pressure, unit went through diagnostic test with no issues or noises. Ran unit through tachometer verification test, unit passed tachometer test. inspected under unit, *replaced capacitor due to one on unit starting to leak* found actuator, splutch motor and belt all to be working as designed. Calibrated unit for best results. Unit is working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Reisterstown, MD 21136

Bernard M.

Job Details: 03/03/2023

"Cx complaint unit makes noise periodically and when filling icemaker. Removed bin from icemaker and when filling the valve makes hard buzzing noise. Ran test 3 and 4 and everything sounds normal. Removed kickplate and found condenser coils dirty and advised cx to clean them. Also found right gasket on RC door beginning to tear and allow air to enter. Ordering parts, once in contact cx to reschedule; ordrng 1 W11548535 (valve) and 1 W10830274 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS06

Near Dumfries, VA 22026

Demonte S.

Job Details: 03/03/2023

"Installed Latch , Cam, Damper Control & Hinge. Tested the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Greenbelt, MD 20770

Shawn D.

Job Details: 03/03/2023

"installed control box, diffuser and RC therm. plugged unit back in. told cx to wait 24hrs so temperatures can adjust."

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Columbia, MD 21044

Robert L.

Job Details: 03/03/2023

"cx complaint door locked , no power, plugged in pump started, cancelled thru diag, found f3e1, cleared drum and preessure hose ran diagnostics and worked fine, possible control issue, started cycle empty, cx to monitor quoted $540 for control and pressure switch, tested all ops ok for now, collected $120 MC; ordrng 1 W11201292 (cntrl-elec) and 1 WPW10448876 (switch-wl)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Lexington Park, MD 20653

Robert A.

Job Details: 03/03/2023

"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran the drain pump, it activated. There is no water hooked to the unit. I checked the drain pump, nothing was stuck in the drain pump. The ohms reading was good (21.5ohms). The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Camden, NC 27921

Austin D.

Job Details: 03/03/2023

Replaced the cooktop. testred all burners. unit is good to go.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23230

Chris B.

Job Details: 03/03/2023

cx comp unit will not wash dishes f7e1 single speed motor failure f10e2 vent wax motor failure called warehouse part is instock called office resh for 3/13/23 collected 120 sc 150 labor 15 ship 232.28 shipping 13.94 tax total collcected 531.25 cash cx paid in full; ordrng 1 W11416362 (sump)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS5

Near Beltsville, MD 20705

Dustin F.

Job Details: 03/03/2023

"CX complaint: unit wont read closed and wont work.Inspected unit, confirmed unit had 2 bad interlock switches and harnass was broken. CX does not want to repair unit. refused quote. Charged cx svc fee."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Springfield, VA 22153

David J.

Job Details: 03/03/2023

CX complaint freezer door is not shutting all the way causing air leak on gasket. Arrived today and inspected unit found left side of freezer door is not shutting all the way. Remove front door and inspected rails found left rear was a little frozen due to air leak. After pulling out bins I found the support rail between both left and right rails was not lined up correctly causing the right side to close in the left side to stay a little open. Readjusted rails and center rod and made sure rails work properly reinstall all parts and make sure gasket was ceiling and doors closing on its own. Unit is now working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Glen Allen, VA 23059

Joseph D.

Job Details: 03/03/2023

"Cx complaint unit not spinning properly, giving readjust clothing errors. no errors stores in control at first and then control displayed acu and cannot hear mcu error. Ordering both cotrols as no mechanical issues exists but cntrl errors present ; ordrng 1 Mcu (W11478525) and 1 W11419051 (Acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Elizabeth City, NC 27909

Austin D.

Job Details: 03/03/2023

came out to resolve the issue. disassembled the unit as needed. repalced the compressor and all other parts needed to resolve the issue. added r600 to the system and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Springfield, VA 22153

David J.

Job Details: 03/03/2023

Cx complaint unit will not make ice properly. Arrived today and inspected unit. Found temps correct at 38 and 0. Inspected ice box and was full of ice. Cx stated since WR was here the unit has been working perfect. Called and spoke with WR and he had stated if everything is working to not change anything. Stated he reset everything and power cycled unit. He was not sure if the previous techs did the same. If everything is working not to change any parts. Cx was under the same thought process. Unit is working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5VHAXWY00

Near Richmond, VA 23223

Orbie

Job Details: 03/03/2023

"cx complaint unit leaking water. verified cx complaint. found water leaking from reservoir in rc side, and the fc side with the pan overflowing with water due to it being stopped up. also found leak from rear tube where it meets the stainless line. cleared tube at FC side, ordering part for RC side and rear of unit. unit currently leaking water at rear due to that hose. cx leaving water on. CX PIF.; ordrng 1 WPW10276792 (reservoir) and 1 8201597 (tube-water)"

We serviced a

KITCHENAID DISHWASHER

Model KUDL15FXSS5

Near Fort Belvoir, VA 22060

Demonte S.

Job Details: 03/03/2023

Inspected the unit. Found that the cx nis saying that the Dishwasher isn't Draining. Checked the Drain Pump to the unit. I'm getting 33.9 Ohms. Drain Pump Motor is supposed to be at 15 - 25 Ohms. Tested the unit. No Leaks. Unit is working as Designed. Cx paid by Card. Cx is paid in full. ; used 1 WPW10348269 ( Whirlpool Dishwasher Drain Pump ( van stock)) from stock

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