Service History 646 - VIA Appliance

We serviced a

WHIRLPOOL OVEN

Model WEE730H0DB0

Near ,

Eric W.

Job Details: 03/01/2023

nstalled new cooling fan and tested unit no more erro code

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hopewell, VA 23860

Chris B.

Job Details: 03/01/2023

cx comp unit will constanly spin insp unit conf cx comp when in test mode unit will go threw then non stop spin also found gear case leaking oil ordering gear case and control ; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11283592 (motor) and 1 W11395618 (cap) and 1 W11556725 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Vienna, VA 22182

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE warm temps in RC FC temps good. Unit made ice for a few days but a ziplock baggie in ice bin stays liquid. Opened RC evap & very light frost pattern. Equalised pressure reading on LO & HI side under 10 psi. Cut into system & very little freon. Replaced compressor & condenser. Pressure check for leaks with 140psi nitrogen & sprayed down with soapy water. No pressure drop 30 minutes. Run vac & filled 4.50 OZ R134. Good running & equalise pressures & 155W at 100% test 38. Good frost pattern > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Falls Church, VA 22043

David J.

Job Details: 03/01/2023

Cx complaint unit leaking. Arrived and inspected unit. Found drops off water coming from front left of outer door. Pulled outer door skin off and found When unit washes water splashes out of inner door. Ordering inner door and inner door gasket for return visit. Changed tub seal just in case. Will return when parts arrive. No leaks under unit or at valve. ; ordrng 1 W11559689 (Innerdoor panel) and 1 W11606677 (Lower door seal)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Cartersville, VA 23027

John P.

Job Details: 03/01/2023

CX complaint unit not working check unit found bad cold valve replaced tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, VA 23294

Joseph D.

Job Details: 03/01/2023

Unit with locked compressor ; ordrng 1 WRX735SDHZ (Compressor)

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Timonium, MD 21093

Emmanuel R.

Job Details: 03/01/2023

"Cs MW door wont open after heating food, confirmed complaint. I found when customer cooks anything that will release alot of steam the user interface stops responding and wont open the door. I noticed steamy moister collecting behind UI interfering with touch screen, Replaced console and ui, tested unit , unit is working as designed. Called techline to document because during testing moister started buidling up again. Techline advised to use a food cover."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Clarksburg, MD 20871

Julian H.

Job Details: 03/01/2023

CX complaiint about door opening by itself & condensation running out door inspected & found that seal is tearing (not caused by CX) & catch has difficulty to stay close sometimes need parts also complaint about discoloration of heater exhaust & back explained to her that is normal wear & tear need parts; ordrng 1 WPW10610880 (catch) and 1 WP3403431 (strike) and 1 W10861521 (seal-door) and 1 WP279368 (adhesive)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Glen Burnie, MD 21061

Eric W.

Job Details: 03/01/2023

installed new wheels and shafts and tested unit unit is now quiet

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 03/01/2023

cx complaint unit was on 350 degrees on convect and unit made a pop sound and breaker tripped. inspected unit and removed back cover and found the main harness was pinched between the cover and the chassis of the unit. unit needs main harness and control to correct issue. also found relay on control is welded. called safety (SR7735825357) found part was back ordered. part will be shipped to cx and once in cx will call and set up a return visit; ordrng 1 W11454490 (main harness) and 1 W11088877 (control)

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Baltimore, MD 21221

Eric W.

Job Details: 03/01/2023

cx complant of no herat inspected unit found ignitor is ol installed new one and tested unit now heating

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Germantown, MD 20874

Julian H.

Job Details: 03/01/2023

2 YR WARRANTY COTSCO CX complaint about unit not drying on sensor dry stops several times & had to keep pressing button to start cycle checked test mode no errors found an issue with sensor harness not sendng signal to board need part; ordrng 1 WPW10298258 (harns-wire)

We serviced a

WHIRLPOOL DISHWASHER

Model WRS315SDHM08

Near Hanover, PA 17331

Bernard M.

Job Details: 03/01/2023

"Replaced valve, turned on the water and dispensed, no leaks were found and water has steady flow from dispenser. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20007

Samuel R.

Job Details: 03/01/2023

"cx complaint unit is not cooling.inspected unit and could confirm,founf freezer 34degress and fridge 48degrees.found evap frozen over.tested thermister and thermister read 65kohms while it was frozen in ice.checked heater and got 127ohms.checked harness and browm popped out.tried repinning and would not stay in.will need a new fan harness W11650660 special order; ordrng 1 W11650660 (heater and harness)"

We serviced a

MAYTAG RANGE

Model MGR8800FZ2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 03/01/2023

Cx complaint is that the oven temp does not seam to be correct. Upon arrival I found that the oven had no errors and the temp sensor was showing the correct temp in diag. I then ran the oven calibration test and found that the average temp was 333 degrees when set at 350. I was able toadjust the temp offset to +20. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator right Door Seal is ripping. Checked the Door Seal. Door Seal is ripping. Unit will need the Door Seal. ; ordrng 1 W10830274 (Whirlpool Refrigerator Door Gasket)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near New Kent, VA 23124

Orbie

Job Details: 03/01/2023

cx complaint unit may not be running through full cycle. no codes present at this time. noticed intermitent vibration during spin in test. advised cx to monitor operation and to call back if unit gets worse.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Westminster, MD 21157

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't dry dishes. Entered diag and found error code F7E1 no heat. Ran test cycle and found the element didn't heat at the conclusion of test. Ordering element and found in stock. Set return for 3/8, office will contact cx with time frame; ordrng 1 W10518394 (heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Wyomissing, PA 19610

Cody H.

Job Details: 03/01/2023

"CX states unit is flashing a 'clean' light and draining nonstop. will not run cycle. unit is unpowered on arrival, when CX powered unit on, unit began to work. Asked CX to provide POP due to unit showing as out of warranty, CX could not find POP and when CX was told unit would not be covered and they would be charged service fee, CX declined service. No further work needed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rosedale, MD 21237

Eric W.

Job Details: 03/01/2023

cx complant of unit not working inspected unit found when unit tryes to move shifter it shuts down and then comes back on on both spin and adjutate unit will need new control and shifter; ordrng 1 W11481722 (shifter)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Manakin-Sabot, VA 23103

John P.

Job Details: 03/01/2023

Installed sump tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB2

Near Alexandria, VA 22301

David J.

Job Details: 03/01/2023

Cx complaint of smell when using unit. Arrived to home and Cx came to door wearing a mask. Cx told me he just tested positive for covid Sunday. Spoke with office and will reschedule appointment. I attached pop sent to me from landlord. Need to reschedule after Cx no longer test positive. ; saved tckt

We serviced a

AMANA DRYER

Model NED4655EW1

Near Norfolk, VA 23502

Zachery R.

Job Details: 03/01/2023

"replaced motor, tested, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFB01

Near Stafford, VA 22554

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit not cooling well, freezing everything in rc.. found the temp at 35 but actual temps were 24.5 degrees F . RC thermisitor open and the unit defrost heater wasnt getting voltage in diag mode, but there was no deforst issue . unit needs new control , harness and rc thermisitor / cover . cover tabs failed , not properly securing the rc thermisitor to read temp correctly ..; ordrng 1 W11035841 (control) and 1 W10316760 (thermisitor) and 1 W11551372 (harness) and 1 WPW10425252 (cover) and 1 look (look)"

We serviced a

JENN-AIR FREEZER

Model JBSS48E22L00

Near Richmond, VA 23226

Chris B.

Job Details: 03/01/2023

cx comp unit will smoke insp unit conf cx comp found steam coming from heater when unit defrost inspected heater and evap unit is working as desighned called safety spoke with eric unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Woodbine, MD 21797

Justin S.

Job Details: 03/01/2023

cx says the unit is not washing. found the unit is filling and i hear the motor trying but no water circulation. the unirt needs the sump; ordrng 1 W11025157 (pump&motor)

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Severna Park, MD 21146

Alexander D.

Job Details: 03/01/2023

replaced drain pump and all 3 hoses that came with it. hole in floor isnt big enough for correct drain pump. left unit half pulled out per cx request so he can drill bigger hole in floor for drain hose. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Darnestown, MD 20874

Julian H.

Job Details: 03/01/2023

Cx complaint about unit not cooling as well on RC checked temps found 40@ 35 set notice drip pan starting to bowed as well water accumulating under drawer need to replace drip pan as well optimize sensor to suction line evapcover missing tabs sS16360 scode will cover labor seals are tearing (not caused by Cx) causing a bad sealing ui digits really hard to see temp set missing digits fading away frost acummulating on FC & behind adapter need parts ; ordrng 2 W10846057 (gasket-fip)s and 1 W10864518 (adapter) and 1 W11084807 (extension drain tube) and 1 W10789393 (cntrl-elec ui) and 1 W11188493 (cover-evap)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Locust Grove, VA 22508

Thomas B.

Job Details: 03/01/2023

Cx complaint unit not working properly inspected unit found drain line installed incorrectly reseated and installed correctly unit now functions Normally

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0HS04

Near Waynesboro, VA 22980

Kyle A.

Job Details: 03/01/2023

"W165c20wpl1. Sr#7735816582Cx complaint of unit staying on after canceling and also reseting Did confirm and found service notice for unit reseting. Had cx connect unit to internet to update as per notice. Unit keeps reseting and reverting to factory settings. Found short on soldering for antenna. Ordering ui, antenna, and controls due to possible feedback. Will need to install ALL of these parts.; ordrng 1 W11261167 (Control) and 1 W11248075 (Antena) and 1 W11297728 (Console) and 1 W11325603 (Control) and 1 Note (Note)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Huntingtown, MD 20639

Shane B.

Job Details: 03/01/2023

"cx complaint is the unit leaking water from under unit and not washing the dishes. checked for codes and found F8E1 no fill. cleared code, turned water supply on and ran service cycle. unit did not leak. found no damage to cabinet, no gaps that would cause a leak. started a quick wash cycle and let it fill and wash for a little while. unit did not leak. i can not replicate any issues with this unit. advised cx for use unit like normal and call us back if issue returns."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 03/01/2023

Cx states unit doesn't heat every time ran a cup of water 5 times for 3 mins each time changing out water each time. unit heated every time ordering a capacitor and diode did notice the diode is very warm almost hot ordering parts; ordrng 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg)

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Toano, VA 23168

Orbie

Job Details: 03/01/2023

cx complaint unit not locking. verified cx complaint. found malfunctioning strike. replaced strike. tested unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model ASI2175GRS07

Near Dundalk, MD 21222

Eric W.

Job Details: 03/01/2023

cx complant of unit not making ice and not cooling enough icemaker will cycle but not fill also found unit not defrosting found dubble sticker on control unit will need new control installed ice maker and tested unit now filling; ordrng 1 W11546609 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25ILWH01

Near Pasadena, MD 21122

Alexander D.

Job Details: 03/01/2023

"cx complaint unit not making ice. inspected unit and verified complaint. optics pulsing twice and repeating when opening fz door. held flapper shut and optics led changed to solid on so optics should be good. found cycle knob on icemaker falling off. icemaker getting 120v and when i jump T and H it does nothing. replaced icemaker and tested. unit is now working properly. quoted 423.02, paid in full with c/c."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Bear, DE 19701

Frederick R.

Job Details: 03/01/2023

CX complaint is DW leaking. Inspected/tested and found the inlet hose seems to have been damaged on install and is split open. Ordering new inlet hose. 14 in stock at Tribles. Rescheduled CX for 3/6/23; ordrng 1 W10878507 (inlet tubing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near York, PA 17408

Drew B.

Job Details: 03/01/2023

arrived was able to replacec evap drier and pulled vac and had 29 in vac for 15 mins then filled to 5.50 oz 134a.. and evap (see pic) full frost pattern and at scaled weight had 3+- low and 150 or so max on high unit appears to check good

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Chesapeake, VA 23322

Branden R.

Job Details: 03/01/2023

"cx complaint not draining - top load washer checked unit and found unit not cycling ,tryed to test unit and was unable too unit is DOA found drainpan fragmented from the drain took picture of it before Continuing found drainpump wire harness seperating from drainpump and connection . found drainpump wire harness seperating from drainpump and connection ordering new drainpump for repair . 1 LOOK LOOK; ordrng 1 W11399437 (drainpump) and 1 LOOKLOOK (LOOK LOOK)"

We serviced a

MAYTAG DRYER

Model MGDC465HW2

Near Huntingtown, MD 20639

Shane B.

Job Details: 03/01/2023

cx complaint is the unit not heating. i started the unit. air flow meter shows good air flow. my temp prob shows unit is not heating at all. i found the ignitor is glowing but no gas is flowing. i found a loose connection at the burner. once plugged in unit worked properly. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Hampstead, MD 21074

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't drain. Entered diag and found error codes F9E1 drain fault and F0E2 oversuds. Contacted TL and spoke with Butch, reported unit is located on farm and only the power comes on. Water and drain hose are unhooked. TL states the oversuds could be causing the drain pump to continously run and then go out. TL suggests replacing drain pump and cx should cut back on the detergent. Ordering drain pump, once part is in contact cx to reschedule; ordrng 1 W11458345 (drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Towson, MD 21286

Shane M.

Job Details: 03/01/2023

cx complaint of error F1. can confirmed. replaced control. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 03/01/2023

Per previous diag I attempted remove the spin basket and gearcase. i found that the spin basket was seized to the gear case shaft. I was unable to separate the two. I am ordering the tub and spin basket as well as a 2 tech. I informed the cx that the tub a nd spin basket will be shipped directly to them. Cx will inspect and inform the office when the parts arrive.; ordrng 1 W10811960 (Spin Basket) and 1 WPW10215093 (Drain Filter) and 1 W11219115 (Outer Tub)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near East York, PA 17402

Sal R.

Job Details: 03/01/2023

CX compllaint is that the unit is making a loud noise during opperation and is not spining out the water. I found a F7E5 error code. I inspected under the unti and found it to be leaking oil. I quoted CX for the cost of repairs in the amount of $733.24. I collected $120.00 for serivce charges. CX informed me that she intends to replace the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21213

Shane M.

Job Details: 03/01/2023

cx complaint the unit lights not turning on. found a broken door switch. gave cx a quote $270.44 cx paid in full by check 3135; ordrng 1 W11384469

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Milford Mill, MD 21244

Emmanuel R.

Job Details: 03/01/2023

heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778.Replaced heater and tested for leaks. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit not making ice. inspected fc door harness at botton and connections. no broken wires. ice in the tray , entered diag and unit wouldnt respond for im harvest .. could hear it move slightly then stop .. checked on/off button and door /bin switch.. unit needs new control. no power to im when harvesting .; ordrng 1 W11566891 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near York, PA 17404

Sal R.

Job Details: 03/01/2023

CX complaint is that the unit trips the breaker 1-2 hours during opperation. I was able to find that the unit has the propper voltage for opperation at the outlet and the term block. I was able to run a hevay duty opperation on high temp for 30 min with out issues. I found the unit tobe opperating as designed. CX informed me of desire to have the unit repalced. I called WP Tech Line and discussed my findings. I is advised by WP to have a licensed electricain come into the home and inspect the in coming power supply/ Unit is opperating as desigend.

We serviced a

WHIRLPOOL OVEN

Model WFG540H0ES1

Near Baltimore, MD 21218

Shane M.

Job Details: 03/01/2023

"cx complaint the display isnt powering on but soon you turn a burner on, control flickers. can confirmed. 120v at control. bring back control, ordering spark module.; ordrng 1 W11565127 (spark module)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Union Bridge, MD 21791

Ricardo S.

Job Details: 03/01/2023

Replaced parts.. unit tested and dryer works fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Little River, SC 29566

Jason T.

Job Details: 03/01/2023

"Cx complaint, not cooling-freezing properly, found temps at 20 in the freezer 45 in the fridge, reset control to adaptive defrost control to allow the unit to cycle, found control not cycling defrost properly. Ordering control and UI-panel to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 1 W11567938 (UI-PANEL) and 1 W11567495 (CONTROL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near York, PA 17408

Sal R.

Job Details: 03/01/2023

I was able to assiste DB in repair of the SS. Unit test good.

We serviced a

MAYTAG DRYER

Model MGD6630HW3

Near Catonsville, MD 21228

Robert L.

Job Details: 03/01/2023

"cx complaint powers on clicks no start, found blown thermal fuse, cx said was using timed dry because sensor cycles where stoping after few minutes, replaced thermal fuse from truck stock, found f3e2 stored, ordering control, thermistor and sensor harness.....reorder thermal fuse for truck stock; ordrng 1 W11585677 (control) and 1 WPW10298258 (harns-wire) and 1 W10909685 (thermal fuse RL VS) and 1 WP8577274 (thermistor), used 1 W10909685 (thermal fuse RL VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Richmond, VA 23235

Joseph D.

Job Details: 03/01/2023

Replaced drain hose suspension and cam gear

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near White Hall, MD 21161

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't start. When arrived cx stated unit wpuld run periodically meaning it would shut off and cx would have to restart. Proper voltage received at terminal. All components behind back panel have continuity. Found unit was getting 95v at the timer. Ordering parts, once in contact cx to reschedule; ordrng 1 WPW10185982 (timer) and 1 279827 (motor)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Little River, SC 29566

Jason T.

Job Details: 03/01/2023

"Cx complaint, both upper-lower ovens will not bake-broil at set temperatures, installed all parts ordered, no operation. Called Tech Line and spoke with Leon to document REF. Tested incoming gas pressure at 35 PSI, unit only requires 5-7 PSI...too much gas pressure, unit tested ok. Advised cx to conact a certified gas tech to resolve the pressure issue, once corrected, the unit will work as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near North Potomac, MD 20878

Julian H.

Job Details: 03/01/2023

CX complaint about unit not cooling got here found that unit is on no lights & both cavities @ room temp found that pantry ui was having water inside causing moisture to ui & harness also noticed that solenoid will click constantly compresor wont run found 2 blimks missing dc volts call TL had me check on test mode fans ui operation compressor then went to normal still clicking from solenoid valve resistance about 48oh between all windings need to replace drawer door pantry ui harness & controlSR#7735847085 GAVE CX AN ESTIMATE CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W10815674 (dor-fip ss) and 1 W11170612 (harns-wire) and 1 WPW10677119 (cntrl-elec pantry) and 1 WPW10675033 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Rockville, MD 20850

Julian H.

Job Details: 03/01/2023

CX complaint about unit not drying enough inspected found that is not using rinse aid explained the importance about rinse use per load help them to programmed correct amount also noticed that drain line didnt had a loop made one recommend CX to use affresh once a month as well to switch to detergent pods

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Riva, MD 21140

Alexander D.

Job Details: 03/01/2023

"cx complaint unit making loud noise will washing. verified complaint. checked errors and have f8e2 valve electrical problem, f10e2 vent electrical problem. ran test cycle found noise coming from wash motor. ordering valve and sump asm. call cx to schedule return visit once we have eta on parts; ordrng 1 W11416362 (sump asm) and 1 W11434044 (valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Parkville, MD 21234

Neil H.

Job Details: 03/01/2023

cx mistakenly bought regular detergent tested washer no leaking and i leveled unit explained to cx to check that h.e. on the bottle before buying unit checked good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 03/01/2023

CX COMPLAINT UNIT NOT COOLING IN FC FOUND OVER FROSTING IN THE FC AND THE THEMISTOR O.L. NEW FAN/HARNESS/THERMISTOR NEED FORCE DEFROST AND EVAP IN FC MELTED 449.48; ordrng 1 W11249952 (motor-evap)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Midlothian, VA 23113

John P.

Job Details: 03/01/2023

CX complaint oven cooking too hot performed temperature calibration found oven cooking hot adjusted temperature off set unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Annapolis, MD 21403

Alexander D.

Job Details: 03/01/2023

"cx complaint unit shaking and walking out of cutout. inspected unit and verified complaint cx showed me videos of shaking. cx said bray and scarff has already replace control, rotor and stator and its still shaking. ran diagnostics have f8e1 long fill error stored. first time i ran autotest, the unit filled then ran heater test then turned off. 2nd autotest cycle completed properly with no shaking at all. unit is level. inspected shock absorbers, rotor and basket, all check good. seems issue is still in control. ordering control, pressure switch and shock absorbers. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11316246 (pressure switch) and 1 W11583890 (acu) and 4 W11316766 (shock absorber)s"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DP01

Near Vienna, VA 22180

Jason A.

Job Details: 03/01/2023

CX complaints MW error code f2e1 the control panel is not working. Replaced CONSOLE. Set time & date. Test MW heats. Checked ERROR CODES. No error codes returned > JJ

We serviced a

WHIRLPOOL WASHER

Model WET4024HW

Near Richmond, VA 23225

Joseph D.

Job Details: 03/01/2023

Suspension did not ship with cups although they are depicted in diagram. Reordering ; rqstng P&A on 1 W11174583 (Suspendion)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Petersburg, VA 23803

Chris B.

Job Details: 03/01/2023

replaced control and wire harnesss tested unit working as desighned

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Pequea, PA 17565

Justin L.

Job Details: 03/01/2023

Cx complaint unit has fan running continuously. Was able to access unit but unable enter diagnostic due to console unresponding. Found blower fan running continuously. Ordering console and control and once in office will need to set return.; ordrng 1 W11100513 (control) and 1 W10915031 (console)

We serviced a

KITCHENAID RANGE

Model KGST307HBL6

Near Bethesda, MD 20816

Dustin F.

Job Details: 03/01/2023

"CX took apart left front burner head to clean out orphas. couldint get it back togetherinspected unit, was able to put burner head back together and resecure orphas. CX asked me to unclog all orphases and make sure the flames were adjusted right. adjusted and unclogged all orphases and charged cx svc fee via check. unit working as intended."

We serviced a

KITCHENAID RANGE

Model LLR6233AW0

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/01/2023

free standing range number three on control not responding everytime about 3 of 7 tiimes was able to enter 3 on display number and oven light located next to three respond every time ordering control one in stock in UM; ordrng 1 W11029431 (control panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QJX00

Near Bear, DE 19701

Frederick R.

Job Details: 03/01/2023

"CX complaint is no cool. Replaced compressor and installed UV drier. Pressure tested system with nitrogen before installed evap. Found no obvious leak using bubbles on evap however, we did did see signs of what appeared to be a leak from lines coming into FC from cabinet. Talked it over with CX and he wants to give it time to see if the UV dye can verify if there is a leak and if it is able to be fixed before investing any more money into unit. Deducted cost of drier and evap as well as only charged him minimal built in SS labor of $1100. Total due after credits is $838.24 which was paid by check #7286. Unit is cooling and working properly at this point. Job is complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Gettysburg, PA 17325

Andrew S.

Job Details: 03/01/2023

Cx complaint is that the unit shuts off during bake cycles at various times. Upon arrival I found that the unit has many F6E0 error codes. I found that the unit is connected to wifi. I am ordering the control and console. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11261165 (Control) and 1 W11616683 (Console)

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, MD 21215

Shane M.

Job Details: 03/01/2023

installed all parts but spark module. also found a bad cooktop ignitor. unit working properly.; used 1 WPW10209656 (ignitor vs) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 03/01/2023

"Cx complains that the unit not cooling properly, inspected unit, Rc temp 49 degrees, Fc temp 4 degrees, the freezer evaporator cover is full of ice, Defrost ptoblem, the control board not doing the defrost . i ran diagnostic test mode force to defrost and heater works ok.. order cntrl elec; ordrng 1 WPW10120827 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Middletown, DE 19709

Frederick R.

Job Details: 03/01/2023

CX complaint is fridge making loud rattling noise. Inspected/tested and found the condenser fan housing was offsetto the blade itself. Corrected housing and the unit is now making no noise and is working as designed. Job is complete. Verified CX email. Verified POP as 6/21/22

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Virginia Beach, VA 23453

Austin D.

Job Details: 03/01/2023

ordering correct parts for the stator and rotor. called office to explain to them the situation. office said they will call cx and update him on the situation.; ordrng 1 W11314361 (rotor) and 1 W11354541 (stator)

We serviced a

WHIRLPOOL WASHER

Model WFW9470WW01

Near Washington, DC 20008

Samuel R.

Job Details: 03/01/2023

cx complaint plastic piece broke off washer.inspected unit and could confirm.found baffle to have failed.installed new baffle and unit is now good

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Richmond, VA 23220

Chris B.

Job Details: 03/01/2023

cx comp unit lid will not lock insp unit conf cx comp replaced strike found bezel n ot holding latch ordering bezel will use lastch on return visit town house is stright down and left at stop sighn on corner white bezel needed W11545554; ordrng 1 W11545554 (white bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW04

Near Annandale, VA 22003

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE not dispensing water but ice cubes in bin. Check the water dispensor control and the pedal water valve. Re-insert water filter . Water is dispensing > SZ / JJ

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Lancaster, PA 17603

Justin L.

Job Details: 03/01/2023

Cx complaint unit not unlocking and not responding to buttons. Was able to access unit and found latch failure. Replaced with pre-id and tested. During testing found that the console doesnt always respond. Found control sending voltage consistantly to console. Ordering console and once approved office will need to set return; ordrng 1 W11319991 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY03

Near Elkton, MD 21921

Taylor F.

Job Details: 03/01/2023

Cx complaint is no cool. Tested inspected and verifed complaint. Was not able to verify where leak was coming from. Installed process stub and drier from previous diagnosis. Vacuumked down unit and refilled with 5.75oz of 134A. If unit stops cooling again cx will call us back and we should be able to determine where the unit is leaking from. Closing the ticket at this time.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Allen, VA 23059

Chris B.

Job Details: 03/01/2023

cx comp unit will squeals when in high spin insp unit conf cx com po found gear case leaking ordering gear case splutch stator rotor gear case ; ordrng 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Richmond, VA 23235

John P.

Job Details: 03/01/2023

Installed rails tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Stafford, VA 22554

Robert W.

Job Details: 03/01/2023

"Cx Complaint is the unit isnt making ice. Inspected unit and found IM is getting good power but is stuck mid cycle motor is making noise, When to replace IM and New IM has male connector and needs to be female connector Ordering Correct IM.; ordrng 1 W11284458 (IM)"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Silver Spring, MD 20904

Israel R.

Job Details: 03/01/2023

Isntalled new elemetn and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model wtw5800bw0

Near Richmond, VA 23238

Chris B.

Job Details: 03/01/2023

cx comp unit will drip and randomly start insp unit conf cx omp found cold valve dipping and punit will drain advised cx to turn off cold water to unit when not in use orderin g cold valve charged cx 120 sc 134.49 valve 15 ship 8.07 tax total collected 277.56 cx owes 10 on return visit; ordrng 1 W11168740 (cold valve)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Accokeek, MD 20607

Robert A.

Job Details: 03/01/2023

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit completely stopped after agitation and did not continue, I tried twice and it did the same both times. I replaced the control board, tested and calibrated the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Woodside East, DE 19962

Michael E.

Job Details: 03/01/2023

"CX complaint: dent in top panel and door. Also, screetching sound when loaded and running. Tested and verified complaint. Documented the dented parts. CX played a video for me with the sound unit is making. It is screetching when loaded and running. Ordering top panel, outer door, support rollers, idler pulley and drive belt. Cannot reschedule due to SO part.; ordrng 1 WP8563663 (top) and 1 W10861223 (door) and 1 349241T (support,roller) and 1 WP691366 (pulley-idr) and 1 341241 (belt,drive)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Spring Grove, PA 17362

Sal R.

Job Details: 03/01/2023

"CX complaint was that the RC was not cooling. I found that the unit had a good frostpatter, In test 3 the damper would open and close , but no movment formt he evap fan motor. I accessed the Evap fasn motor and found good connctions. I replaced the fan motor and in stest 3 the fan is now running. I reassembled the unit and collected $389.48 for service, part, shipping, taxes, and labor charges. Informed CX to allow a min of 24hr's before cooling returns."

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Sykesville, MD 21784

Justin S.

Job Details: 03/01/2023

the cx says the unit is getting louder and louder in cycle. found the unit is starting off good but does start making noise. found the blower wheel is loosely connected to the motor. the blower wheel itself is seperating. the unit needs the blower wheel and motor. the blower wheel is going to have to be chiseled off the motor to remove the blower wheel connection; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/01/2023

CX complaint about bail arm falling off i was able to positioned & secured bail arm to proper position CX PIF THRU APP

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near ,

Justin W.

Job Details: 03/01/2023

"cx complaint unit hums and cx wants to verify it is normal. checked unit to find error code f8e2. called techline spoke to Stirling fae2, f7e1. sr7735848739 advised to replace inlet valve and inlet water assembly first then control if needed. ordering parts needed for repair; ordrng 1 W11535094 (inlet water assembly) and 1 W11434044 (valve) and 1 W11410065 (control)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Parkville, MD 21234

Neil H.

Job Details: 03/01/2023

replaced the heater per sp and took photos of prior damage from defective hear leaking;ob Cmpltd

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Manakin-Sabot, VA 23103

John P.

Job Details: 03/01/2023

CX complaint grates not staying in place confirmed CXs complaint ordering grates and cooktop ; ordrng 1 W11449099 (Grates)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Belcamp, MD 21017

Neil H.

Job Details: 03/01/2023

REPLACED THE CONTROL AND THE PANEL CONTROL UNIT WAS WORKING THAN SHUT OFF FOUND THE CORD HAD A SHORT IN IT CAUSING ISSUES CX GOING TO REPLACE CORD.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, PA 17603

Justin L.

Job Details: 03/01/2023

"As per previous visit was able to access unit and replace part. During replacement found 1 roller worn and replaced with van stock. Noticed gap in back of cabinet where I could see behind. Pulled unit out and found that there was damage to back corner and back panel was bent. Tried to bend back but unable to. Informed cx and they will reach out to lowed to try and get covered Tested unit and unit now checks good no further work needed; ordrng 1 WPW10314173 (roller (JL VS)), used 1 WPW10314173 (roller (JL VS)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near North East, MD 21901

Taylor F.

Job Details: 03/01/2023

Cx complaint is unit making a rattling noise. Tested inspected and verified complaint. Replaced all parts from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/01/2023

R.A.C new dryer .. missing the terminal block cover and ground screw.. order parts; ordrng 1 WE02X10107 (scr 10-32 gx hxw 7/1) and 1 WP489069 (screw) and 1 W11298298 (cover)

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2089WES6

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/01/2023

Cx complaint of unit not operating.Did confirm and called techline. Per techline found that the units communication wire between ui and control is reading open. Unit is unrepairable. Informed cx.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gaithersburg, MD 20882

Justin S.

Job Details: 03/01/2023

cx says the unit is making noise when the ice maker is being filled. the noise does not happen when the unit is despensing water. activated the harvest of the ice maker and the ice maker is taking a very long time trying to break the cubes free of the mold. had to remove the ice maker and the heater is not warming the mold. removed the ice manually and the ice maker then fills and the noise is coming from the valve. the unit needs the ice maker and valve; ordrng 1 W11548540 (ice maker) and 1 W11548535 (valve)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Columbia, MD 21045

Robert L.

Job Details: 03/01/2023

"cx complaint not spinning out, had large heavy load in, (4 pairs of pants, 3 lined flannel jackets), found f7e6, drain was syphoning back in, resecured drain, recalibrated and tested all ops ok, started load with just the 3 jackets, cx to monitor....if calls back order motor and shifter"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near ,

Ricardo S.

Job Details: 03/01/2023

"Cx complains about a water leak, inspected unit, the drain pan have some water. tub, pressure hose, inlet valve, water supply, drain pump and drain hose cks ok, i ran diagnostic test mode .. no error codes, water level cks ok, i ran rinse/spin.cycle, outer tub cks ok. no leaks any whrere.. but what i see is the agitator move too fast.. order parts; ordrng 1 W10836692 (agitator)"

Contact Us Today

Learn More About Us