Service History 645 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/03/2023

Updated heater as per service notice .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Laurel, MD 20723

Dustin F.

Job Details: 03/03/2023

"CX complaint: Leaking into RC and not coolingInspected unit, found refrigerant line pinched at evap. and styrophoam air channel damaged.used water to confirm unit was draining properly at drain tube. no frost pattern and unit sitting at 70 degreesInspected compressor, when it did come on it sounded bound up and then the overload would click and kill power to it. Checked windings at compressor, got 22,5,and 14. Unit needs new compressor, evap cover, evaporator, drier,lockring kit, and 8 couplings. 3 count SS; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap) and 1 W11490399 (drier) and 4 W11506623 (coupler)s and 4 W11504448 (coupler)s and 1 W11504448 (evap cover) and 1 LockringKit (Lockring Kit) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Felton, PA 17322

Sal R.

Job Details: 03/03/2023

"Per the previouse tech, I was able to access and replace the shifter and screw. I then recalibrated the unti and ran a auto test cycle. I found the unit tobe opperating as designed. Unit test good."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Chesapeake, VA 23320

Zachery R.

Job Details: 03/03/2023

assisted ac with repair.; saved tckt

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/03/2023

CX states he just had oven installed & installers had to move mw out in order of connect oven behind found brackets out of position & warped as well as face trim remove mw use new support brackets & hardware to attached mw properly 7 give clearance to hinges to properly close working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 03/03/2023

Cx complaint unit is not working properly inspected unit found error F7E1 tested element units element works during testing however control shut it off ordering new control for issue; ordrng 1 W10906426 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Middletown, DE 19709

Frederick R.

Job Details: 03/03/2023

CX complaint is damaged door on delivery. Inspected and verified complaint. Rerplaced left RC door that was sent to CX from WP and UI that was sent from pre-id. Had issues levleling door to CX approval but finally got it as close as possible. Repair is complete and unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model JGS1450FS0

Near Conway, SC 29526

Jason T.

Job Details: 03/03/2023

"Cx complaint, LF-burner not operating properly, tetsed all circuits, gas-valve harness intermittent contact not allowing to light. Ordering Manifold Assembly P/N W10790618 for return visit. Called Trade Care and spoke with Keisha to document findings, advised part is in stock, direct ship to the cx Order # 1537560336. Ref # 7735746047.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Washington, DC 20008

Brian F.

Job Details: 03/03/2023

"Cx states washer shifting position on floor during spin cycle. Leveled cabinet, ran calibration cycle then ran automatic test mode. Cx then started a load of towels, ran drain & spin w/ soaking wet towels. Unit is now working properly."

We serviced a

JENNAIR RANGE

Model JGRP430WP01

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/03/2023

"cx complaint f8e0, found several f8e0 stored, both fan speeds seem good in componant test, reset power still errors , found control not reading fans speen, need to repalce cooling fan and app manager, 2 count labor charged, collected $943.70 cx paid in fill , accidently misquoted and overcharged thru app(1465.28) called office (SG) to process refund of $521.58; ordrng 1 look (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Fort Washington, MD 20744

Robert A.

Job Details: 03/03/2023

"Cx complaint that the unit does not start cycles. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e2 f6e3 f2e1. I cleared the codes and ran a service cycle, all components passed. The cx says the unit starts a cycle and about 1 minute later it flashes 'f6e2' and completely stops the cycle. The unit will need a new control and console to resolve the issue. I collected the service call fee and left the cx with a quote."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Little River, SC 29566

Jason T.

Job Details: 03/03/2023

"Cx complaint, no freezer led light, top 4 fridge led lights not working...tested all circuits and found freezer led light shorted, verified vac voltage. Installed module from van stock to complete the repair, verified led operation...unit is working as designed.; ordrng 1 W11601310 (MODULE JT VS) and 1 LOOK (LOOK), used 1 W11601310 (MODULE) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Robert L.

Job Details: 03/03/2023

"isntalled inner door, outer door and slide assy per previous, aligned with wall oven, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Oak Hill, VA 20171

Jason A.

Job Details: 03/03/2023

CX complaint DRYER stops cycle before load is dry. Drys OK in timed dry. Test unit heats & heat cycles. Dryer is LOUD. Schedule same day as DRYER 660275 & WASHER 660274. CX is willing to wait > JJ; ordrng 1 W11401018 (seal update) and 1 WPW10298258 (moisture sens harness) and 1 W11327190 (blower wheel) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSS26C4XXF03

Near Chambersburg, PA 17202

Drew B.

Job Details: 03/03/2023

"found after opening system had full comparmtnet of 134a. replaced comrpessor and filter pulled 29 in vac and 5.00 oz of r134a, with 2 on the low and 120 on the high see pics of recordings on app. for records unit allow time to cool"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Jarvisburg, NC 27947

Austin D.

Job Details: 03/03/2023

"cx complaint the unit is not starting a cycle. checked the unit and found that the capacitor was reading 0 uf. replaced with a new one from vs. tested operation. unit is running as designed. ordering cap for vs.; ordrng 1 W11395618 (cap ar vs), used 1 w11395618 (cap ar vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Poolesville, MD 20837

Julian H.

Job Details: 03/03/2023

replaced console & ui W11460962 left w CX tested & working

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Orrstown, PA 17244

Drew B.

Job Details: 03/03/2023

replaced control still found the unit to not be heating when exposing the element found 2 things first is the element is open line and the harness at the lement is also broken.. will need W10901572 along with the element and tco for repair completion; ordrng 1 W10901572 (harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Nellysford, VA 22958

Kyle A.

Job Details: 03/03/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Hanover, PA 17331

Sal R.

Job Details: 03/03/2023

"CX compliant is that the unit is loosing coolin in the RC. I found RC temps with a thermacupling to be at 52 dregrees. I also found FC temps to be at 10 degrees. I found little to no frost pattern on the RC evap. Unit will need 1 sealeed system repair. i am orderign 1 compressor (W11592010), 1 drier filter (W11109499), 1 condensor coil (W11548259), and 1 RC Evap coil (W11548259). Once all parts are avalible, please have someone form teh office call to set a return date. Return visit will need to be 4 call counted due to the time to complete a SS repair. Parts and labor charges are covered under the 60 month limited warranty.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier filter) and 1 W11548259 (condensor coil) and 1 W11291123 (RC Evap coil) and 1 4CallCount (4 Call count)"

We serviced a

JENN-AIR COOKTOP

Model JGC3530GS01

Near Silver Spring, MD 20902

Israel R.

Job Details: 03/03/2023

Got to the house and the contractors told me that i was here to replace the unit and i said i was here to fix the unit. The contractor called his boss and he said that i was here to replace the unit and i told him the same thing. The he said to call the owner. When i talked to the owner She started telling me that the unit was delivered and was not checked and no one had a POP or delivery papper work. I told the cusotmer that if the unit is more that 30 days from day of purchse or delivery date the damaged is cosmetics and will need to be covered out of pocket. Warranty only covers operational issue. She started to get mad and yelling and saying is Bullshit I tols her to call jenn aire.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Dover, DE 19901

Frederick R.

Job Details: 03/03/2023

"cx complaint is loud noise from WM. Inspected/tested and found no error codes. Ran diagnosistic cycle and in spin it squeals. Replaced splutch and belt from VS and after i was turning pulley by hand and could hear squealing from gearcase. Also saw trace amoiunts of oil. Ordering gearcase. 3 in stock at Tribles. Please call CX to reschedule. CX is on Dover AFB. 2ct gearcse; ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt FRVS) and 1 W10721967 (drive pulley FRVS), used 1 W10721967 (splutch FRVS), and 1 W11239857 (belt FRVS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Culpeper, VA 22701

Tanner B.

Job Details: 03/03/2023

"loose connection at float, resetated and tested unit. Job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Silver Spring, MD 20902

Israel R.

Job Details: 03/03/2023

Customer complaint unit is not stopping when the unit is drying and the cloth are really hot. I tested the unit and the unit is not stopping. the timer is really hot and i only had it riunning for like 3 minutes. The heater is not grounding. Installed new timer and tested and timer stayed cooler and seems to be stopping and back to normal operatons.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 03/03/2023

Customers complaint is unit not cooling. Found the compressor is locked up. NTO compressor kit.; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Suffolk, VA 23434

Branden R.

Job Details: 03/03/2023

came out to replace parts on unit disasembled and rreplace all parts . tested unit and unit is now running as designed .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Tyner, NC 27980

Austin D.

Job Details: 03/03/2023

came out to replace the parts. disassemlbed the unit as needed. repalced the controls and saw no signs of live infestation. tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Dover, DE 19901

Frederick R.

Job Details: 03/03/2023

CX comnplaint is WM will not work. 2nd Unit. Inspected and found as soon as you plug in unit drain pump starts and lid is locked. CX has had a recent flood in his house and had all outlets rewired. I checked power at outlet and got 120/120 L1 to N&G.Constant 120 to drain when unit plugged in and 19.8ohms at pump. this has been an ongoin issue with prior unit that was replaced by WP because of same issue. This will be the 4th control installed on 2 different units at same outlet.Spoke to Kirt at WPTL (SR#7735865058). Explained my findings and he doesnt want any parts put on this uint until CX has outlet and breaker checked by a certified electrician for constant voltage. Once CX verifies with receipt then order control and pump. Informed CX of WP's decision.; ordrng 1 W11624938 (control) and 1 W11399437 (pump) and 1 look (look)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Baltimore, MD 21223

Emmanuel R.

Job Details: 03/03/2023

Replaced lid door and tested unit. Unit is now working as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Gettysburg, PA 17325

Drew B.

Job Details: 03/03/2023

cx complaint that unit is smelling like somthing is bruning after about two loads when tested high spin for several cycles the smell couldnt be duplicated and also no issues with operations.. cx will call back if gerts worse. unit today checks good

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Sykesville, MD 21784

Bernard M.

Job Details: 03/03/2023

"Replaced part per previous tech but had same result. The UI makes noise when pressing buttons but the unit doesn't activate. Contacted TL, spoke with Bruce and we disconneted everything off control except power and console and had same result. TL suggests replacing console assembly with jumper wires. Ordering part, once in contact cx to reschedule; ordrng 1 W11622505 (console assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS01

Near Takoma Park, MD 20912

Brian F.

Job Details: 03/03/2023

"Cx states water leaking from filter head, tested and confirmed. Installed new filter head, installed filter and turned on water supply, unit is no longer leaking. Tested dispenser, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Silver Spring, MD 20902

Israel R.

Job Details: 03/03/2023

Installed all parts ordered by last tech. Unit is working and is spinning. and agitating. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Sykesville, MD 21784

Bernard M.

Job Details: 03/03/2023

"Cx complaint unit doesn't drain. Entred into diag and found error code F9E1 drain fault. Unit had water inside basket. Inspected underneath and found the wire had come out from the mullex connection. Ordering pump and lower harness, once parts are in contact cx to reschedule; ordrng 1 W11590868 (lower harness) and 1 W11399437 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Takoma Park, MD 20912

Brian F.

Job Details: 03/03/2023

"Cx states unit not making ice. Called tech line, ran tests 56 (E0), 37 (01), 58 (10), 57 (01), 59 (01), 45 (IM filled), got a result of 01 for test 15 ice level sensor test even though bin is not full, tech line recommended new emitter boards (W10870822, W10898445). Cx needs time to decide if they would like to go forward with repair."

We serviced a

MAYTAG DRYER

Model MEDB850WQ0

Near Washington, DC 20012

Brian F.

Job Details: 03/03/2023

"Cx states dryer squeaks, tested and confirmed. Opened unit, installed new idler, tested. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Leonardtown, MD 20650

Robert A.

Job Details: 03/03/2023

"I installed the ordered part and tested the unit for the cx. The unit flashed an error code in calibration f7e1. I checked the actuator and it's not shifting. I replaced the actuator and tested the unit for the cx. The unit is working as designed.; ordrng 1 w10913953 (actuator_VS RA), used 1 w10913953 (actuator_VS RA) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Williamsburg, VA 23185

Carl A.

Job Details: 03/03/2023

"cx complaint of unit making noise and taking too long to dry ,checked unit to find the following found that object caught in front buld heat seal removed object,found heating element wire not fully seated and vent duct too long reseated wire on element and ajusted length of vent tested unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Stafford, VA 22554

Robert W.

Job Details: 03/03/2023

"Replaced auger motor, Control and LH pantry door UI comes with door. Sending back pantry UI Unit is working properly."

We serviced a

AMANA RANGE

Model ACR4303MFB3

Near Washington, DC 20002

Samuel R.

Job Details: 03/03/2023

cx complaint unit is not working on bake.inspected unit and could confirm.found therminal block to have failed due to a loose wire making contact.unit will need a new harness due to damage on wires and new therminal block; ordrng 1 W11616884 (harness main)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, PA 17408

Sal R.

Job Details: 03/03/2023

I was able to access and replace the motr. I then reassembled the unti and found it to be opperating as designed. Unit test good.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Timonium, MD 21093

Alexander D.

Job Details: 03/03/2023

"cx complaint unit shaking alot. inspected unit and verified complaint. no errors stored. suspension tests good, no oil or play in gearcase. found unit leaning back. releveled unit. ran autotest, no shaking. went over proper loading and detergent use. advised cx to monitor and call back if issues persist."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bel Air, MD 21014

Neil H.

Job Details: 03/03/2023

4-37-1CX COMPLAINT UNIT NOT WASHING WASH MOTOR FAULTY; ordrng 1 W11025157 (pump&motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Washington, DC 20018

Samuel R.

Job Details: 03/03/2023

replaced ice maker and tested ice maker now working good.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Toano, VA 23168

Orbie

Job Details: 03/03/2023

replaced blower and motor. tested unit working as designed

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Greenwood, DE 19950

Michael E.

Job Details: 03/03/2023

"CX complaint: not spinning clothes out. Tested and verified complaint. No error codes. In diagnostic, unit shut off when it was in low spin. Tested stator and 2 of the windings were showing OL. Replaced staor. Tested and now buttons are not responding. I do have 12vdc into UI. Ordering UI. Cannot reschedule due to AIG; ordrng 1 W11325578 (UI)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 03/03/2023

REPLACED THE DRUM UNIT TESTED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Frederick, MD 21702

Marc M.

Job Details: 03/03/2023

"installed compressor, drier, suction tube, and condenser. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 134a to 4.5oz and tested. unit developed frost pattern and now checks good."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near McLean, VA 22102

Leon

Job Details: 03/03/2023

cx part came defective reordering a new one; ordrng 1 W11344874 ((reorder)blower)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Davidsonville, MD 21035

Shane B.

Job Details: 03/03/2023

cx complaint is the unit not cooling properly. unit is in a garage and was unplugged when i arrived. i informed cx the unit needs to be in a temp controled enviroment. showed her in use and care where it says that. she showed me all paperwork sent with unit and it was not delivered with a use and care guide. cx now understands the unit will not work in the garage. she is going to give unit to her son who will put it in a house. unit is workign as deisgned.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Fallston, MD 21047

Alexander D.

Job Details: 03/03/2023

"replaced control. tested unit, light working on all settings. unit is now working properly."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Elizabeth City, NC 27909

Austin D.

Job Details: 03/03/2023

"cx complaint the unit is not spinning properly. checked the unit and found the leveling feet bent and warped so that the unit can not lay flat on the floor. thererfore, ordering new leveling feet to resolve the issue. will return once the parts come in.; ordrng 4 W10888529 (leveling feet)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Unionville, VA 22567

Eric F.

Job Details: 03/03/2023

"Installed valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5SHGXLQ00

Near Springfield, VA 22151

Christian C.

Job Details: 03/03/2023

Cx complaint unit is not dispensing water or ice. Inspected unit. Switches are good. Control is no longer being made. Cx paid for service call.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Locust Grove, VA 22508

Tanner B.

Job Details: 03/03/2023

"Founds oil under unit and on all components , installed new clucth , gearacse and belt. found capacitor was blown, but still powering motor oddly.. did have a f7e6 error wjhen arriving .. ordering cap/ motor; schdld next appmnt for 3/8 WED !"

We serviced a

WHIRLPOOL DRYER

Model MEDX700XL1

Near Ellicott City, MD 21043

Eric W.

Job Details: 03/03/2023

cx complant of unti making noise inspected unit found blower is good but npacked up with lint removed lint and tested unit no more noise

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Baltimore, MD 21210

Shane M.

Job Details: 03/03/2023

installed door. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Adamstown, MD 21710

Ricardo S.

Job Details: 03/03/2023

"Cx complains that the unit was tripping the breaker, inspected unit, power outlet cks ok 120vac, all conneciton on mian board, motor are fine, unti not working at all, display say .. closed lid.. main board recieve 120vac, faulty lid lock, order main board just in case... unti needs lid lock assy; ordrng 1 w11510463 (cntrl elec) and 1 w11394572 (door latch)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Aberdeen, MD 21001

Neil H.

Job Details: 03/03/2023

CX COMPLAINT WASHER MAKING WHISTLING NOISE AND BANGING AT TIME OF FILLING UNIT DIDN'T HEAR IT BUT I KNOW WHAT CX WAS REFERRING TO WAS IS GOOD BUT ANTI HAMMERING VALVES CAN HELP OR LOWERING WATER PRESSURE

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, MD 21217

Shane M.

Job Details: 03/03/2023

installed parts. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model jdpss246ll1

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/03/2023

"Cx complaint upper rack hanging from left side.Inspected unit, found the left track separated and right one warped. Ordering left track W11212732 and right track W11212734. Marked pre id adjusters to be used on return if needed. Return visit 3/10/23; ordrng 1 W11212732 (left track) and 1 W11212734 (right track)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Culpeper, VA 22701

Tanner B.

Job Details: 03/03/2023

"Installed new fan, tested unit. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Stanley, VA 22851

Danny R.

Job Details: 03/03/2023

instlled switch checksok

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ashburn, VA 20148

Ken M.

Job Details: 03/03/2023

Sump assembly replaced and unit tested. Unit is still giving an F10E4 error code. Tested diverter motor from the control and found 2.954kohms. Was expecting between 1-1.4kohms. Checked same resistance directly at the diverter motor and got nearly the same high reading. Received a defective diverter assembly on the new sump. Reordering sump assembly and also ordering the control.; ordrng 1 W11460946 (sump assy(reorder)) and 1 W11629914 (control)

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Walkersville, MD 21793

Ricardo S.

Job Details: 03/03/2023

"Replaced parts, unit tested and works fine"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Richmond, VA 23225

Chris B.

Job Details: 03/03/2023

cx comp unit volume when pressing is very low insp unit conf cx comp turned volume up on control and tested between setting 1-3 with db metter and there is volume change set unit to volume 3 unit working as desighned

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Crofton, MD 21114

Israel R.

Job Details: 03/03/2023

"F7E9 lock rotor, F2E1 stuck key, F0E3 overload, F7E0 los of power, F2E1 stuck key. Customer complaint unit is not spinning or finishing a cycle the unit shuts off and flips the GFI. I found the unit is leaking from the gearcae oil everywhere and the screw for the roto is not coming out tried everything. Quoted for gearcae and slider. collected 120 and if customer calls owes 515.73; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (slider 19.94)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW

Near New Market, MD 21774

Ricardo S.

Job Details: 03/03/2023

"Replaced parts, unit tested ok.. no leaks"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hanover, PA 17331

Drew B.

Job Details: 03/03/2023

replaced the sump and tested now washes no issues.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ashburn, VA 20148

Jason A.

Job Details: 03/03/2023

Called CX from callbox. CX stated they called 3X to cancel. Inspect tub for damage before starting;

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Dunkirk, MD 20754

Shawn D.

Job Details: 03/03/2023

arrived asked cx how washer is doing and she said its been working great and sounds good. installed the pads to the cabinet and unit is now good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Manassas, VA 20112

Demonte S.

Job Details: 03/03/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Doors are Damaged / Back of the Refrigerator has Dent & a Hole. Checked he front of the Refrigerator. Left Door & Freezer Door are damaged. The back of the Refrigerator is Dented and has a hole in the sheet metal. Called Whirlpool Techline. Sent all pictures to Whirlpool. Per Whirlpool Techline the back can't be repaired. Whirlpool is saying to have to have the cx call customer care to see what they want to do about this issue. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ARB2557CSL

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/03/2023

"Cx complaint icemaker didn't stop making ice and also filled the ice bin with water. Pantry lid is broken.Found left hing broken on the pantri lid. Tested icemaker, found it running and stoppping constantly. Ordering end cap W10874836. Pre id icemaker to be installed on return. Cx paid in full ($396.51 with check 3691). Return visit 3/14/23; ordrng 1 W10874836 (end cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Ocean View, DE 19970

Michael E.

Job Details: 03/03/2023

CX complaint: strange noises and very loud. Tested and verified complaint. CX played a video for me in which i heard strange sounds. One of those sounds was like a brief scream from a baby but i was not successful in getting unitv to recreate. I did get some sounds from the refridgeration system but not unusualy loud. The baby scream sound was very loud but could not duplicate. Unit is working properly but with sounds CX does not like. Called WPTL to document. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FE1

Near Richmond, VA 23226

Chris B.

Job Details: 03/03/2023

cx comp unit will not heat insp unit conf cx comp found bake elm open replaced bake elm tested unit working as desighned collected 120 sc 110 labor 5 ship 63.68 part 3.82 tax total collected 312.50

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near Dayton, MD 21036

Robert L.

Job Details: 03/03/2023

"cx complaint leaking again from water spoiut, found cup had 1/2' of water, valve passing water again, spoke with tech line(no SR) said to check pressure and replace valve also add check valves onto supply to door, ordering valve, check valves and pressure tester.....will need 2 tech to pull out unit to access shut off valve; ordrng 1 W11243758 (fill valve) and 2 2314271 (connector)s and 2 8201815 (connector)s and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Bowie, MD 20716

Shawn D.

Job Details: 03/03/2023

"complaint no cooling again, looked over unit for uv dye found none, took pressures 20 inch vacume, 75 highside then pressures qualized at 20. nitrogen showed no signs of bubbles on either evap when soaked with soapy water called techline documented issue chris unti has a internal leak and is sending unit up for review. i did not use my torch so did not charge anything was just confirming if fixable but was not"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Henrico, VA 23238

Joseph D.

Job Details: 03/03/2023

customer complaint doors not ceiling properly confirmed complaint called tech line tech line had me apply silicone to all seals and adjust door hinges. Unit rippled at lower hinge adjusted as much as possible ceiling properly

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Gaithersburg, MD 20886

Julian H.

Job Details: 03/03/2023

CX complaint about unti not working inspected & found strike broken CX states it didnt response b4 strike broke off put unit in diagnostics confirmed f5e3 error lid switch stuck in close position also error f9e1 long drain pump looked fine 19oh resistance need strike & latch advised CX that we need these 2 parts b4 diagnosing anything else CX PAID $291.36 THRU APP OWES $100 LABOR; ordrng 1 W11457841 (strike) and 1 W11394572 (lid switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Palmyra, VA 22963

Kyle A.

Job Details: 03/03/2023

Cx complaint of stuck filter. Did confirm and removed old filter and adjusted filter head so retracting arm would work. Unit is now as designed.

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Columbia, MD 21045

Robert L.

Job Details: 03/03/2023

"installed idler pulley per previous, tested all ops ok, collected $200 visa cx paid in full"

We serviced a

WHIRLPOOL RANGE

Model IBS350PXS00

Near Rockville, MD 20853

Julian H.

Job Details: 03/03/2023

CX complaint about unit not starting after self clean found that thermo fuse from top was good but the on the back was open need thermo fuse kit per svc pointer W10645961 getting 25vac from transformer to control board bypass fuse from the back same result need control board as well CX OWES $120 LABOR COLLECTED $549.25 THRU APP; ordrng 1 WP8304381 (cntrl-elec) and 1 LOOK (LOOK)

We serviced a

MAYTAG WASHER

Model MHW6000AW

Near Falls Church, VA 22046

Leon

Job Details: 03/03/2023

CX COMPLAINT was door lock wouldnt unlocked confirmed complaint tested the door lock the lock was bent in the inside and the pressure switch was reading OL ohms when i tested it replaced both parts tested unitunit locked and unlocked with no issue

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Richmond, VA 23226

Chris B.

Job Details: 03/03/2023

cx statted un it has been replaced and denied entry

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Chantilly, VA 20151

Christian C.

Job Details: 03/03/2023

Cx complaint unit is not cooling in both sections. Inspected unit found evap cover iced over. Foud evap in a block of ice. Tested evap thermistor reaing 53kohms in ice. Ran unit through diagnostic and turned on heater but heater did not warm up. Found connection to heater from evap harness not secure. Ordering evap harness.; ordrng 1 W11545823 (evap harness)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near College Park, MD 20740

Shawn D.

Job Details: 03/03/2023

replaced door seal and tested and tested and working good. unit is good

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Richmond, VA 23233

Joseph D.

Job Details: 03/03/2023

Cx complaint that unit won't spin. Confirmed complaint found loose wire at drain pump

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Baltimore, MD 21209

Emmanuel R.

Job Details: 03/03/2023

"Im getting power from the board control is ok, replaced drive motor even though it was ohming out but unit still doesnt start.Misdiagnosis from previous tech. Rediagnosed unit and found thermal fuse blown and heater element open. TCO ok. We need to return the control not needed and order the thermal fuse and heater element, even exchange. New Appt 03/14/23 parts in stock.; ordrng 1 W10909685 (fuse-thrml) and 1 WP8544771 (element)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Westminster, MD 21158

Bernard M.

Job Details: 03/03/2023

"Replaced door, then did water test per TL and found water at 25 gpg. Contacted TL to document and they said to make sure cx isn't washing dishes before placing into unit. Unit runs as designed and no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model NA1234

Near Glen Allen, VA 23059

Chris B.

Job Details: 03/03/2023

cx denied service

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Lochearn, MD 21207

Emmanuel R.

Job Details: 03/03/2023

Replaced right front burner switch and harnes but unit still doesnt want to turn the burner on. I noticed stove had a thermal event on the right side large black burn mark and we have a wire that is cut and seems to not go to anything. Something shorted out behind the back panel. Unit needs the main harness and control due to the unknow conditions. Ordering main harness and control.; ordrng 1 W11567368 (control) and 1 W11532661 (main harness)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Norfolk, VA 23505

Zachery R.

Job Details: 03/03/2023

"replaced drain pump, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21229

Shane M.

Job Details: 03/03/2023

harness was packed wrong but i was able to repair the harness. replaced thermistor. defrosted all ice. 24hr unit have proper temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Essex, MD 21221

Shane M.

Job Details: 03/03/2023

cx complaint the icemaker isnt working anymore. found icemaker turned off. fixed this issue. icemaker rotated but no water action. found 120v at icemaker found 120v at valve. no flow. gave cx a quote for the repairs $237.82 cx paid in full by card. ordering valve.; ordrng 1 WPW10179146 (valve)

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 03/03/2023

Cx complaint unit is not working properly inspected unit found drain tube clogged tried to blow out and clear would not clear charged 267.97 for replacement cx paid in full By CC

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near McLean, VA 22101

Leon

Job Details: 03/03/2023

cx complainty was unit was leaking confirmed complaint replaced the drain pump and the gasket waited for about 20-30 mins on a wash cycle seen no leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20147

Ken M.

Job Details: 03/03/2023

Remaining ice on evaporator thawed off. Drip tray and evap fan assy replaced. Cooling turned back on. Unit is working properly. Old parts left with customer.; ordrng 1 look (look)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/03/2023

Replaced door glass tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Brandywine, MD 20613

Robert A.

Job Details: 03/03/2023

"Cx complaint that the unit is making a rattling noise during the spin cycle. I inspected the unit to confirm the complaint. I found no error codes, no foreign objects in the tub. I ran a service cycle and calibrated the unit. All components passed, I did hear a slight noise during spin. I checked under the unit and found an object behind the shield near the belt and clutch. There's no damage to the clutch or belt. I removed the object and tested the unit. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/03/2023

Replaced freezer door and tested unit. Unit is now working properly.; ordrng 1 looklook (apt 303)

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