Service History 644 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model GI6FDRXXY07

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/01/2023

"cx complaint ice in base of freezer and not making ice, found evap drain frozen over, steamed clear drain and installed updated draiin tube kit, found ice maker stuck mid harvest, ordering icemkaer kit, collected, $363.62 amex cx paid in full...... drain tube covered for parts s-38253; ordrng 1 W10619951 (drain tube RL VS) and 1 W10882923 (icemaker), used 1 W10619951 (drain kit RL VS) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/01/2023

"CX complaint F7E2 on display, no wash.Ran diag. confirmed F7E2, the wash motor didn't run. Replaced sump/motor assy using pre id part. Cleared error and ran a test cycle. The unit worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Westminster, MD 21158

Bernard M.

Job Details: 03/01/2023

"Cx complaint they have to press start several times for unit to start cycle. Also cx complaint when on auto sensing, the unit won't stop filling. Entered diag and found no error codes. Refered to SP#11648603 and replaced control. Found the pressure hose wasn't fully connected to control. Secured all connections, recalibrated and ran auto test, unit completed test without any further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/01/2023

"installed enw doors, relevled , unnit needs shim in right rear, used tile for now was able to get doors even, cx had new complaint ice melting, found ciedoor had large gap letting air in, ordering ice door ..........RL only; ordrng 1 W11268536 (door-ice) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Dover, DE 19901

Taylor F.

Job Details: 03/01/2023

Replaced spray arm from previous diagnosis. Tested unit and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Chesapeake, VA 23320

Zachery R.

Job Details: 03/01/2023

"cx complaint unit rocking and vent not staying attached. reattached and secured vent. come to find rear right foot not leveled. leveled unit, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Washington, DC 20016

Dustin F.

Job Details: 03/01/2023

"CX complaint: randomly the lights will go out and the unit will die completely, then shell call for service, they will do something behind it then it will do it again. we are the 5th company dispatched from AIGInspected unit, Found issues,rc thermistor 8.2kFC thermistor 20.39kRC evap 12.2kFC evap 15.3k5 degrees in FC area37 degrees in RC areaContacted MR, We suspect theres an intermitant issue with the LED driver Board, ORdering parts to complete repair.; ordrng 1 W10804160 (LED Driver Board) and 1 W11429989 (3 way valve solenoid) and 1 W11109595 (FC Evaporator Fan Motor) and 1 Look (Look)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bridgeville, DE 19933

Michael E.

Job Details: 03/01/2023

CX complaint: clothes still wet after cycle. Tested and verified complaint. No error codes. Unit went through diagnostic without problem. Tested high spin and it does appear to be getting up to speed. I recalibrated unit. Unit is working properly. job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 03/01/2023

"cx complaint no power after starting the cycle, the lid locks and the washer stops checked unit and found lid lock has proper vac but not properly locking allowing unit to cycle , replaced lidlock with pre id and tested unit is running as designed ."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Alexandria, VA 22304

David J.

Job Details: 03/01/2023

F7E2 variable speed wash error F10e2 vent wax motor F5e1 door switch Cx complaint heard grinding and nothing is happening. Arrived and inspected unit. Found 3 error codes above. Cleared codes and tested unit drained but sounded like the pump was not propelling properly. Water filled but never started. Trying to make unit go into diagnostic was not working properly. Need to replace control sump and vent wax motor. Cx is having construction workers remove unit to work on next visit. ; ordrng 1 W11414073 (Vent wax motor) and 1 W11572094 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Silver Spring, MD 20901

Israel R.

Job Details: 03/01/2023

Installed new door and tested. Unit is back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/01/2023

"replaced pump and motor, unable to fully test w.o water supply"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Germantown, MD 20874

Julian H.

Job Details: 03/01/2023

CX complaint about unit not draining confirmed water inside pooling ran cancel/drain & water is going out to sink found a little hole also found water zipping inside from check valve no sealing well will need to replace drain hose; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (drain hose)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Fairfax, VA 22032

Demonte S.

Job Details: 03/01/2023

Installed the Control Board & Main Lower Harness. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Dover, DE 19904

Frederick R.

Job Details: 03/01/2023

CX complaint is door swings ooen. Inspected and found unit never leveled by Lowes installers. Leveled unit for CX and now door opens and closes properly. Job is complete

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/01/2023

"cx complaint low ice production, checked unit, temps upon arrival 3 fc, 37 ff, icemaker cycled and filled upon arrival, while checking connections on optics, found fc liner peeling back above optics on top left corner, called techline spoke with steve, sent pucs of liner, advised unit produces about 96 cubes a day, harvests about once every 2 hours, advised to have cx dump ice and not use for 24 hours and count cubes, please shop job tomorrow so i can call cx and collect info. sr7735714452; ordrng 1 look (look)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Waldorf, MD 20603

Robert A.

Job Details: 03/01/2023

I installed the control and tested the unit. The draining was still poor. I removed the drain pump and found a bra pad in the drain pump. I removed the garment and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/01/2023

"cx complaint unit going off balance no matter how she loads or adjust load. checked unit, coem to find weak suspension also oil leaking from bearing onto motor, quoted cx, cx unsure for repair atm, cx paid $90 service call, advised cx ticket is open for 30 days."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Brambleton, VA 20148

Daniel J.

Job Details: 03/01/2023

dishwasher complaint odor at end of cycle when drying ran diag completed no errors store heating element discolored ran diag agin with kick panel off no smell coming from under unit completed cycle customer also haad a complaint this unit louder than old unit with the water hitting the door informed customer the sounds are normal in my opinion not sure of the older pressure being pushed through the older unit and no way to adjust the pressure on spray heads; ordrng 1 W11537778 (heater)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Washington, DC 20017

Samuel R.

Job Details: 03/01/2023

replaced control abd calib rated unit.unit went through all steps pf service cycle unit is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV03

Near Gambrills, MD 21054

Israel R.

Job Details: 03/01/2023

Customer complaint lights are dimmed in the Rc and are not coming back on like they used to. I found a bad module collected in full replace part and tested. Unit is back to normal operations.

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 03/01/2023

customer sent both fridge and freezer door panels large bulit in door panels heavy spoke with office deemed needs two techs to avoid damage to product self or home; saved tckt

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IM

Near McLean, VA 22102

Leon

Job Details: 03/01/2023

cx complaint was unit got a f2e1 error code confirmed complaint replaced the ui tested unit MW and oven both worked

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Smithfield, VA 23430

Justin W.

Job Details: 03/01/2023

cx complaint unit not drying dishes. checked unit to find no error codes stored. found unit working as designed. c xusing rinse aide. advised cx not to wash wood utensils in unit. cx agreed.

We serviced a

WHIRLPOOL DRYER

Model WGD7800XW0

Near Lancaster, PA 17603

Justin L.

Job Details: 03/01/2023

Cx complaint unit making screeching noise. Was able to access unit and found idler cause of noise. Rollers looked new and cx wants to replace belts. Quoted for repair and collected full amount via card and setting return for Fri 3/3/23; ordrng 1 WP8544742 (blower belt) and 1 WP8547157 (drum belt) and 1 WPW10547292 (idler)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Gainesville, VA 20155

Robert W.

Job Details: 03/01/2023

Cx complaint is still no detergant. Inspected unit and diag unit and toggled on dispenser pump and its not coming on. Replaced and tested and pump is now operating properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Washington, DC 20011

Dustin F.

Job Details: 03/01/2023

"CX complaint: Unit had issue with lid latch and after she forced it open its not workijngInspected unit, confirmed CX complaint, Lid latch has been broken but control is stuck with lid latch light. I reset power 3 times then finally got it to change. Sadly the control LED is solid and keeps randomly clicking relays without anything being pushed. unit needs new control and lid latch. CX refused quote and wants to replace unit. Charged SVC fee via CC"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wyomissing, PA 19610

Cody H.

Job Details: 03/01/2023

"Was able to access unit and install parts per previous visit. Noise has gone down but is still there, Sounds like motor is slowing down faster than the spin basket will allow, causing tention. Ordering motor and belt for return visit.; ordrng 1 w11283592 (Motor) and 1 WPW10006384 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW0

Near McLean, VA 22101

Leon

Job Details: 03/01/2023

cx complaint was washer was making a loud sound when washing put unit in wash cycle didnt hear any sound then i put unit in a drain and spin still didnt hear anything was unable to pick unit up to see under due to how tight the spot is told cx to video tape the sound if it comes back and call back

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Sinking Spring, PA 19608

Cody H.

Job Details: 03/01/2023

"Was able to access unit and replace parts per previous visit, tested and calibrated unit. Unit now works as designed, no further work needed"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is squealing inspection of unit found the idler has worn down on one side to the bare metal also noticed it is struggling to rotate in the circle ordering the idler pulley and the belt for return visit ; ordrng 1 W10837240 (idler pulley) and 1 W11162091 (belt)

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Dover, DE 19901

Taylor F.

Job Details: 03/01/2023

Cx complaint is front right burner not working. Tested inspected and verified complaint. Replaced element from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Timonium, MD 21093

Emmanuel R.

Job Details: 03/01/2023

Replaced capacitor and tested unit. Unit is now working as designed.

We serviced a

WHIRLPOOL ICE MAKER

Model WRX986sihz03

Near Virginia Beach, VA 23453

Austin D.

Job Details: 03/01/2023

cx complaint the unit is leaking out of the ice box container but under neath it. found the water coming from the ice maker section. either the ice maker is calling for too much wazter over time and overfilling the ice tray or the water valve is allowing too much water through before closing. ordering a new valve and ice maker to replace together. will return once the ice maker comes in. part is on fbo. cx agreed.; ordrng 1 W11579560 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Burke, VA 22015

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making noise. Checked the Drier in the Compressor Section. Drier was never pushed horizontal. Drier was still vertical. Please see Sd Pictures. ( Advised that the cx gives the unit 48 hours to calm down. ) Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model Ned4655ew1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/01/2023

cx complaint when pressing the pts the unit makes a humming noise but doesnt start. inspected unit and found 246.4vac to unit. found start winding in drive motor was faulty. replaced drive motor and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Laurel, MD 20724

Israel R.

Job Details: 03/01/2023

Customer complaint someone from the extended warranty ereplace the ice maker. I tested the unit and ice maker is working. I ran a fill test and is not filling. Ran fill tube heater and is not tawing. I ran fill with the splice disconnected and is dispensing water. Unit needs new door and control. Told cusotmer to call use when the door is here.; ordrng 1 LW11026425 (dor-fip) and 1 W11212392 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Kingsville, MD 21087

Neil H.

Job Details: 03/01/2023

CX COMPLAINT UNIT NOT ADVANCING PASS FILL NOT SURE WHAT THE ISSUE WAS TESTED NO ERRORS AND RECALB AND RAN TEST DIA CYCLE WENT THROUGH AND UNIT WORKING PROPERLY NOW.

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNZB2

Near Reisterstown, MD 21136

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't make ice. Entered into manuel diag and ran test cycle. Ran test 4 and found thermistor to be short. Replace thermistor using pre-id parts, ran test cycle and found unit made a sliver of ice. Ran normal and unit began to fill drain as designed. Unit checks good. Cx paid $326.61 for full repair."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/01/2023

"Cs user interface not working, confirmed complaint. I found water behind the display and the 'wash' and 'clean' light no longer come on. Unit needs a User interface. Ordering UI.; ordrng 1 W11416458 (UI)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Joppatowne, MD 21085

Neil H.

Job Details: 03/01/2023

REPLACED THE HINGES AND THE LID UNIT TESTED GOOD.

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/01/2023

"cx complaint unit making loud screching like sound. checked unit, coem to find bulkhead not seated from previous tech, secured bulkhead, tested, unit still noisy, quoted cx, service call $120, labor $110, 2 felt ring $47.72, shipping $15.00, WP3387747 element $85.68, shaft WPW10359272 50.48, WPW10314173 roller $10.85. cx stated they will be contacting VIA office also advised cx ticket is open for 30 days. cx paid $120 service call"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Woodstock, VA 22664

Danny R.

Job Details: 03/01/2023

"found drain pump cracked replaced with van stock checksok; ordrng 1 W11399437 (pump), used 1 W11399437 (pump look look dr vs) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ15

Near Herndon, VA 20170

Christian C.

Job Details: 03/01/2023

Cx compaint unit leaks water at filter whenever IM fills. Inspected unit tested water dispenser no leaks. Cycled IM to fill no leaks. Tested a second time. Still no leaks. Installed water reservoir. Tested unit still no leaks. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 03/01/2023

Per previous diag I was able to access and repalce the tub ring. I then tested the unit and it is now functionng as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Woodside East, DE 19962

Michael E.

Job Details: 03/01/2023

CX complaint: shelf cracked. Inspected asnd verified complaint. Unit is in the first 30n days. Documented shelf crack. Ordering shelf. Scheduled return visit for 3/7 AM; ordrng 1 WPW10710203 (bin-cntlvr)

We serviced a

JENNAIR O.T.R MICROWAVE

Model JMV8208CS-0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/01/2023

Previous tech installed door and couldnt install the trim clip for the top hinge.I was able to install the clip for customer. Unit is now complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ15

Near Little River, SC 29566

Jason T.

Job Details: 03/01/2023

"Installed led module, verified all unit functions for proper operation...working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Newport News, VA 23602

Justin W.

Job Details: 03/01/2023

cx complaint unit leaking. checked unit to find liner warped behind ice maker and at top causing the potential to leak from left side. also found fill tube heater damaged. quoted cx for heater and advised we would level unit higher on left side to prevent potential leaking due to warped liner. cx pif; ordrng 1 W10760808 (93.64 fill tube heater)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/01/2023

complaint noise during spin front load washer decribed as tire rubbing tested heard rubbing removed front panel and bello rubbing still present inspected found hose from dispenser to tub pushed in too far making contact with tub adjusted ran quick wash sounds normal

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Lititz, PA 17543

Justin L.

Job Details: 03/01/2023

As per previous tech was able to access unit and replace led inverter. Powered unit on and found lights still out. Contacted techline spoke to Sterling. Verified iverter sending out 12.40 VDC checked left side fc light and found no voltage to led. According to techline break in cabinet unit unrepairable and whirlpool will reach out to cx for further steps

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Olney, MD 20832

Israel R.

Job Details: 03/01/2023

Custoemr complaint unit is not making ice. I found the ice bein full with itmes and the arm was off. I pulled bar down and the ice maekr started filling and water works fine. I dont see an issue with the filter or water. The ice maker was off. I tested and the unit harvested and filled. Unit is good. I quoted for the air filter he said he is getting it. Unit is good.; ordrng 1 W10311524 (air filter 10.19)

We serviced a

JENNAIR DISHWASHER

Model JDPSS244LM1

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/01/2023

dishwasher unit giving f9 e1 error vacummed out drain hose removed drain pump from sump checked for debris reinstalled tested unit through diag no errors after tested again no errors no water remaining after drain normal operation

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/01/2023

i was able to access unit and replace the PTS as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/01/2023

Cx cancelled with office.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model LEQ9508PW1

Near Herndon, VA 20170

Christian C.

Job Details: 03/01/2023

Cx complaint unit is not heating. Inspected unit getting 250VAC from outlet. Getting 250VAC at terminal block. Tested thermal fuse reading closed. Tested element reading open. Installed new element. Tested unit. Unit is now heating. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXW07

Near Charlottesville, VA 22903

Kyle A.

Job Details: 03/01/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, MD 21209

Shane M.

Job Details: 03/01/2023

took all pictures i could. please order parts that are needed on previous visit. will take more pictures of back of unit on return visit to repair unit.; saved tckt

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS5

Near Kensington, MD 20895

Brian F.

Job Details: 03/01/2023

"Cx states MW not powering on, tested and confirmed. Installed new interlock and line fuse. Powered on unit and tested cook cycle, MW is heating. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Washington, DC 20003

Shawn D.

Job Details: 03/01/2023

"cx complaint unti is not draining. inspected unit then checked for errors and had 8-2. found glass stuck in drain pump, cleared glass and tested and now unti drains good. collected for service fee unit is good"

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near McLean, VA 22102

Leon

Job Details: 03/01/2023

cx complaint was unit was making a loud noise when washing confirmed complaint went in diag mode seen the cold water valve was making a sound when ever its used also seen the the rotor was rubbing onthe bottom on the drain pan removed the pan tested unit didnt hear the sound ordering new water valve; ordrng 1 W11165546 (VALVE)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/01/2023

came out and replaced sump and pump. disassembled thte unit as needed replaced the parts. could not test due to the unit not nbeing installed yet by contractor. cx agreed.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Reisterstown, MD 21136

Bernard M.

Job Details: 03/01/2023

"Cx complaint water leaks into basket after cycles complete. Inspected and found water leaks from inlet valve through dispenser housing. Entered diag and found error code F8E1 long fill. The valve isn't closing allowing water to come through. Replaced dispenser housing/inlet valve using pre-id parts, turned on water and no leaks found. Ran auto test and unit cheks good. Cx paid $487.62 for full repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charles Town, WV 25414

Ken M.

Job Details: 03/01/2023

Customer complaint is that the unit is running noisy. Unit tested and determined that the noise is coming from the damper. Ordering damper.; ordrng 1 WPW10196393 (damper control assy)

We serviced a

MAYTAG WASHER

Model MVWB955FC0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit leaking. no errors. ran diag and found back right coner leaking, clothing in tub ring, removed debris and tested unit. NO leaks . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Stafford, VA 22556

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit not making ice. found temp at 3degrees in fc.. IM has e2 error , cycled power and tested unit.. unit IM cycled fine, but not filling. found fill tube frozen. 1600k ohms at heater and 120vac getting tpoo heater. i did notice the IM motor grinding a little when operating normally after i cycled power.. qouted cx for IM and heater .. collected svc call . WPW10554299 heater and W11577195 IM if cx calls back . Job complete"

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS1

Near Suffolk, VA 23435

Zachery R.

Job Details: 03/01/2023

"upon arrival waited on ac, spoke with office, was advised to wait until 9 am then contact ac, no answer from ac, called office, was advised to move on.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Bethesda, MD 20814

Dustin F.

Job Details: 03/01/2023

"replaced icemaker per previous tech, tested unit, unit working as intended."

We serviced a

MAYTAG WASHER

Model MHW5500FC0

Near Shippensburg, PA 17257

Andrew S.

Job Details: 03/01/2023

Cx complaint is that the unit is not opening and has error codes coming up. Upon arrival I found an F3E1 and an F9E1. I then attempted to run the diag test and the unit would not start threw up the F3E1 error code again. I quoted the cx for the cost of replacing the pressure switch. Cx paid in full. I was then able to repalce the switch. i then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Germantown, MD 20874

Julian H.

Job Details: 03/01/2023

"CX complaint about flapper from filter housing just fell inside CX seems to be very careful with unit found that flapper just got stuck on blower wheel Cx was able to take it out but wheel separated causing a noise when using for a long time replaced hosuing from preid & wheel from VS tested & working; ordrng 1 WP697772 (blower wheel FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 wp697772 (blower FOR RESTOCK JH VS) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Derwood, MD 20855

Justin S.

Job Details: 03/01/2023

cx says the unit is not spinning. found the unit has a f8e1(fill). found the unit has the water supply hooked up wrong. reconnected and the unit is now filling agitating spinning and draining good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

Reseated connection on ui so unit would dispense and tightened door handles. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Potomac, MD 20854

Roberto I.

Job Details: 03/01/2023

"CX complaint washer not draining. Ran terst mode, found F9E1 error. Inspectred unit, found both drain pump wires broken for the third time in a year. Repaired wires as cx can use the washer until we go back. Called tech line spoke to Chris (sr # 7735851101), they are not aware of any particular issue with this part. Marked pre id (not yet received, no eta) lower harness to be installed on return.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Sykesville, MD 21784

Justin S.

Job Details: 03/01/2023

the cx says the unit is going out of balance and makes a grinding noise. put the unit into component activation and the unit is agitating spinning draining and filling good. no error codes stored. calibrated the unit. ran the spin a few more times and the unit isnt making any odd noises. had the cx get a few towels and ran a rinse and spin. the unit didnt make any odd noises or go out of balance3

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW1

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/01/2023

"Cx complains about a noise, inspected unit, the pulley is bad, rollers cks ok, replaced idler pulley, unit tested and dryer works great"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/01/2023

"CX complaint after the sealed system repair, the unit has stopped cooling few times for 12 to 24 hours, and then back to normal.Temp check with thermocouple showed 3F In the Fc and 35F in the Rc. Fans and compressor running ok. Called tech line, spoke to Joe (sr #7735849713) and explained the situation. He advised to fush the sealed system with nitrogen to eliminate possible moisture and then to replace the drier. Spoke to SD. Called office and scheduled return with **SEALED SYSTEM TECH** and **2 COUNTS** for the day 3/8/23. Parts and labor CBE. Collected $120; ordrng 1 WPW10143759 (UV drier) and 1 sealed system tech and 1 2 counts and 1 nitrogen"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYM01

Near Columbia, MD 21045

Robert L.

Job Details: 03/01/2023

"cx complaint still freezing in RC found temp 35 RC 10 FC, and constantly running, found mullion between secti0on hot, found condensor fan not running, found plug had fallen out, reconneced fan working, frost pattern weak due to compressor being hot, blocked half the return vents and adjusted temp down to 1*, cx to adjust as needed, tested all ops ok"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near ,

Daniel J.

Job Details: 03/01/2023

noise from oven fan when in use tested heated on convection bake at 389 buzz opened door convection fan not running inspected and closed door fan came back on no buzzing unit reached 450f on preheat noise didnt comeback while fan turning ordering convection fan and also cooliing fan to have on hand in case needed; ordrng 1 W10860984 (convection motor) and 1 W11248652 (blower)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Lancaster, PA 17603

Justin L.

Job Details: 03/01/2023

Was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

KITCHENAID OVEN

Model KFGC558JSS05

Near Charles City, VA 23030

Orbie

Job Details: 03/01/2023

"cx complaint unit has no ignition in smaller oven as well as one of the burners. found burner head not lined up correctly, fixed burner. found small door hinge causing misalignment of door during closing. called techline for oven spoke with adrian. SR # 7735849602. advised to check control harness. control harness good. spoke to MR was advised to 2 tech and return to check for loose wire to igniter. unit is a professional 48' unit, need 2 tech to remove safely.; ordrng 1 W11643896 (hinge) and 1 W11643900 (hinge) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Lanham, MD 20706

Shawn D.

Job Details: 03/01/2023

cx complaint unti stopped cooling again inspected unit and confimred both section room temp unit is 26inch vacumed unit barley building pressure. cant find any uv dye but factory fitting for condenser to cabinet is very oily and went i used soapy water on connection i beleieve i see uv dye. used nitrogen and nitrogen never changed pressure but i can see i have to have a leak. cut fitting out and fixed that and then changed line going through drip pan the coating it popping off as if the line could be rusting out then insatleld drier to it vacumed unit down and filled to 5.5. oz and started cooling. told cx do not pack fridge wait a week again.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77USOHS00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

CX Concern the units flames/ burners too high.. tried to adjust flame on low to be flush with burner cap like other models .. all burners are too high on low. needs manifold and reg; ordrng 1 W11170045 (manifold) and 1 W11087445 (pressure regulator)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lancaster, PA 17602

Justin L.

Job Details: 03/01/2023

Cx complaint washer making noise. Arrived at address and no answer contacted office who reached out and found wrong address. Went to updated address and verified units. Entered diagnostic and found no saved codes. Ran auto test and drain and spin. Unit operates as designed but due to location of unit when it spins the dryer and wall next to it vibrate causing noise. Showed cx who will correct. No further work needed

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Prince Frederick, MD 20678

Robert A.

Job Details: 03/01/2023

"I installed the ordered parts and tested the unit for the cx. The LF burner is still sputtering when transitioning from simmer to the regular burner area. I tightened and loosen the screws on the burner head. It works sparingly then goes back to sputtering. I checked the orifice, it's the right size and seemed clear. All other burners work fine. I'm ordering a new orifice kit for the return. Maybe the orifice is defected or clogged. I'll call techline on the next visit if the issue continues.; ordrng 1 W11436985 (LP conversion kit)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Bethesda, MD 20814

Brian F.

Job Details: 03/01/2023

"Cx states oven not displaying correct temp, tested and confirmed. Installed new temp sensor, compared reported temps to temp on meter. Unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2GVEXVD00

Near Elizabeth City, NC 27909

Branden R.

Job Details: 03/01/2023

"its a functional repair based on the door allowing warm air into unit when its not properly shutting. also im not to sure what caused door to be damaged on the bottom but it looked like the weld on the hinge had frayed causing door to not properly open and got worst over time, causing hinge to warp with door on hinge.; saved tckt"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20170

Christian C.

Job Details: 03/01/2023

"F8E2 fill valve electrical problem, F9E1 not draining, and F10E2 vent electrical problem. Called techline. SR#7735850165 Advised errors are found to be when a problem happens with water inlet flow meter. Advised to replace water inlet. SWPR334653811 K165KE0APL1. Was able to get parts and labor covered. Installed control. Recieved only deflector. Ordering Vent assembly and water valve. Water valve none in stock at upper marlboro and whirlpool.; ordrng 1 W11535094 (water inlet) and 1 W11416460 (vent assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Silver Spring, MD 20902

Roberto I.

Job Details: 03/01/2023

"Cx wanted the refrigerator leveled on the back, but there is a depression on the floor. Sdvised cx to call a handyman or a floor expert to solve the issue with the floor. Service cancelled"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Glen Rock, PA 17327

Sal R.

Job Details: 03/01/2023

CX complaint is that the unti will not dry iteams. I found that the unti has a F3E2 error code. I was able to start a normal sensising dry cycle and found the sensor to fail. I am ordering 1 sensor (WPW10298258) and will use the control on reyurn visit. I have set a return for 3/6/23; ordrng 1 WPW10298258 (sensor 26 @ tribs)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Severn, MD 21144

Israel R.

Job Details: 03/01/2023

Got to tjhe home and the lady in the house got me the owner and the unit is out of warranty and they told me that maytag told them that it will be covered under warrany and that maytag is goindf to pay for it. The unit is OWW and customer declined service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, VA 22031

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE RC warm temps FC temps are OK. Found ice sections bottom of evap cover & ice clump on cap tube of RC evap. Mastic is breaking up indicating low & refrigerant leak. Icemaker & ice bin is full. Cubes are solid. See SDpics. 3CountSealSyst > JJ; ordrng 1 W11109499 (drier NON UV) and 1 A31005 (coupler) and 1 W11548259 (condenser) and 1 W11291123 (RC evap) and 1 3CountSealSyst (3CountSealSyst) and 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Nokesville, VA 20181

Robert W.

Job Details: 03/01/2023

Replaced evap fan motor with harness.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART318FFDW07

Near Georgetown, DE 19947

Michael E.

Job Details: 03/01/2023

CX complaint: no power. Tewsted and verified complaint. I found no continuity oin power cord and possible mouse teeth marks on cord. Ordering main harness and control (just in case). Scheduled return visit for 3/9 PM; ordrng 1 W11611445 (main harness) and 1 W11436574 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Damascus, MD 20872

Justin S.

Job Details: 03/01/2023

cx says they unplugged the unit because it is getting an f8e4 error code. found water in the pan. removed the water and and found the f8e4(overflow) in memory. ran the automatic test and the unit is working good. no error codes after. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22312

Lloyd B.

Job Details: 03/01/2023

"Cx complained that after the repair, there is still damage. Inspected the unit in the warehouse and there are 5 of the same model, 3 of them have the same ripples on the left and right side and 2 new panels in the box have the same. Explained to the cx we can order 1 more but if it comes as the other 5, then thats just how its designed. Unit needs new panel; ordrng 1 W11325579 (panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Bethesda, MD 20814

Brian F.

Job Details: 03/01/2023

"Cx states lights burned out in RC and FC, confirmed complaint. Installed new led lights. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Norfolk, VA 23505

Carl A.

Job Details: 03/01/2023

"cx complaint of unit not draining ,checked drain pump to find it reading 4 ohms ordering parts needed for repairs break down as follows 1/W11396717,Drain Pump and Motorservice call break down as follows servicall 20.00parts 179.27shipping 15.00labor 110.00sub total 424.27tax 1.76grand total 435.03deposit 435.03; ordrng 1 W11396717 (Drain Pump and Motor)"

We serviced a

MAYTAG DRYER

Model Medb835dw4

Near Newport News, VA 23602

Justin W.

Job Details: 03/01/2023

cx complaint unit noisey. arrived to find unit quiet. inspected unit to find tensioner seized. replaced tensioner and back rollers. tested unit working as designed cx pif

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Bel Air, MD 21014

Eric W.

Job Details: 03/01/2023

cx complant of unit not working inspected unit found when you try to adjutate unit cuts off unit needs new control shifter and motor; ordrng 1 W11481722 (shifter) and 1 W10890624 (motor) and 1 W11603811 (control)

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