We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Springfield, VA 22152
Demonte S.
Job Details:
03/03/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator will not cool. Checked the Compressor for voltage. I'm getting 123.1Volts. I then ohmed the Compressor out. Pins 2 & 3 = 8.9 Ohms. Pins 1 & 2 = 4.2 Ohms. Pins 3 & 1 = Open. Unit will need the Compressor = W10160407, Drier = WPW10143759 & Coupler = W11506635. If the cx calls back order these parts. Don't go without parts. Can't charge the cx. Cx called back within 30 days."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fort Washington, MD 20744
Robert A.
Job Details:
03/03/2023
Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I cleared the codes and ran a service cycle. The unit filled with water and drained but no wash action at all. The unit needs a new sump assembly to resolve the issue. I'm ordering the part for the return.; ordrng 1 W11025157 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Georgetown, DE 19947
Michael E.
Job Details:
03/03/2023
Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Ellicott City, MD 21042
Robert L.
Job Details:
03/03/2023
"cx complaint sparking, found when started transformer vibrating badly then started smoking, ordering trans former, magnetron, diode and capacitor; ordrng 1 W11540981 (transformer) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W10818686 (magnetron)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near McLean, VA 22101
Leon
Job Details:
03/03/2023
cx complaint was unit wasnt cutting on confirmed complant went to see if the unit was getting 120v which it wasnt getting it told cx they would have to get a eleticion out to look at the power first
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Elizabethtown, PA 17022
Justin L.
Job Details:
03/03/2023
Cx complaint agitator keeps breaking. Was able to access unit and found no saved codes. Found agitator had rounded and melted and seperated causing serated edges that are catching clothes and a potential cut hazard. Attempted to call safety but they are out so will reach out later today. Quoted cx for repair; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22902
Kyle A.
Job Details:
03/03/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Locust Grove, VA 22508
Tanner B.
Job Details:
03/03/2023
"Installed new suspension, clutch and gearacse .. tetsed unit. unit was okay except for spin, hearing a rubbing sound and lots of wobble .. adjusted splutch incase it was causing noise .. even after verifing the units splutch/ cam was fine .. unit needs gearcase , belt and shifter; ordrng 1 w11449840 (gearacse) and 1 W11481722 (shifter) and 1 W11239857 (belt) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Potomac, MD 20854
Roberto I.
Job Details:
03/03/2023
"Replaced parts, ran a calibration cycle, a test cycle and then a drai and spin cycle. The unit worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Denver, PA 17517
Cody H.
Job Details:
03/03/2023
"cx complains unit is not cooling enough, states this has been happening for 2 weeks. CX also noticed since last repair FC light does not work. RC is showing 66*F, FC is showing 15*F. Evap has 1/2 frost pattern, compressor is running and evap fan is not running even under test 3. Evap fan is recieving 5.9v volts. Called MM about sealed system and was advised to order the sealed system, compressor, evap, drier and evap fan for return visit. When removing FC LED noticed the linner was ruptured by last repairing tech and the led was not plugged in, replaced with VS LED and lights now work as designed. Called techline about the linner and spoke to Steve SR#7735867100 who said that because the unit is out of warranty they dont reccomend any repair to the linner. Office to reach out when approve; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (drier) and 1 WPW10608485 (evap) and 1 W11224256 (control) and 1 W10846539 (evap fan) and 1 W10695459 (CH VS) and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Millsboro, DE 19966
Michael E.
Job Details:
03/03/2023
"Replaced the motor, housing, wheel and seal as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LW00
Near Pikesville, MD 21208
Emmanuel R.
Job Details:
03/03/2023
"Cs unit is making a noise and smells, Couldnt confirm noise advised customer to record it next time it does it. I did notice the turn table roller wheels are out of round and they wont roll easily making a rubbing noise sometimes, unit heats and mag/trans are super quite. Also unit smells like burnt popcorn advised customer to wipe unit down with a cleaner and leave the door open for a while so unit can air out.; ordrng 1 W11252182 (ring-turn)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22181
Christian C.
Job Details:
03/03/2023
"Installed evap fan, and drain pan kit. Defrosted RC evap. Set temps to recommended."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Timonium, MD 21093
Alexander D.
Job Details:
03/03/2023
"cx complaint unit shaking excessively. inspected unit and verified complaint. no errors stored. unit is level, suspension tests good. cx is loading unit properly. checked under unit, a little play in gearcase and noticed the bottom of gearcase feels oily more than usual. removed rotor and found a little oil inside rotor. everything else checks good. ordering gearcase and slider. 2ct gearcase. call cx to schedule return visit once we have eta on parts; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Millsboro, DE 19966
Michael E.
Job Details:
03/03/2023
CX complaint: no heat. Tested and verified complaint. I found insufficient power from receptacle. 120vac on 1 leg but only 27vac on the other. Tested and term block and then at receptacle. I advised CX to have a licensed electrician look at this. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsville, VA 23111
Orbie
Job Details:
03/03/2023
cx complaint squeaking during operation with another loud noise at end of cycle. verified cx complaint. heard very loud metal on metal noise. checked gearcase found oil and wear on end where splutch goes. was sent actuator instead of splutch. replaced actuator and verified washplate is removable. ordering all parts to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WP22001995 (screw)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Gaithersburg, MD 20886
Julian H.
Job Details:
03/03/2023
CX complaint about unit leaking on bottom left when dispensing water took kick plate off found a leaky connector replaced with preid & working
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Remington, VA 22734
Tanner B.
Job Details:
03/03/2023
"Installed new motor/ cap and lid lock, tested unit. Found cold valve failed, unit needs new valve; ordrng 1 W11210463 (valve) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Carlisle, PA 17015
Fred G.
Job Details:
03/03/2023
cx complaint unit wont run. inspected unit and lid strike failed. aslo found fabric soften dispenser was clogged. was able to replace strike and clean out dispenser. tested unit and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Middletown, MD 21769
Jason A.
Job Details:
03/03/2023
CX complaint FRIDGE FC items got warm - ice cream melted. Found condensation on seals & ice bin & gaskets. Ice cubes are shiny & melting. Ran test 4 to verify 3way valve operation. Pantry UI good. Ran test 5 to check fan operation. Checked evaporators for ice build up. Check seals. Wipe off condensation & frozen lube on FC rails. Leaned unit back. Set mullion to 02 always on. LOOK - 2CountSealSystem. Check for condensation on return > JJ; ordrng 1 W10804160 (INVERTER) and 1 W10913906 (coupler) and 1 W11109499 (DRIER) and 1 LOOK (LOOK - 2CountSealSystem)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Potomac, MD 20854
Roberto I.
Job Details:
03/03/2023
"Cx complaint white resedue on dark clothes.Ran test mode, no errors. Tested hot and cold valve, tested darin and then water level sensor. Ran a test cycle, the unit worked as designed. Seems like cx runs the clean cycle with organic cleaner and then uses organic detergent for the wash. Called tech line, spoke to Ed, he checked for sewrvice piinters or software updates, found none. But hae thinks tha the issue is how the detergen interacts with water and suggested to use different detergent, warm to cold wash and deep water wash. Instructed cx. Collected $120"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mineral, VA 23117
Eric F.
Job Details:
03/03/2023
"Installed valve, could not locate control in bin. Tested unit, unit working as designed.; ordrng 1 look"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Reading, PA 19609
Cody H.
Job Details:
03/03/2023
"CX complains unit is not draining water. Found drain pump to be recieving voltage but not opperating. Replaced pump with prei.d pump and tested unit, unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT02
Near Mechanicsville, VA 23111
Orbie
Job Details:
03/03/2023
cx complaint unit squeaking during opening. verified cx complaint. unit needs lubrication at lower door hinge. ordering silicone - ship directly to cx. completeing job unless cx calls back; ordrng 1 WP99003172 (silicone) and 1 look (look) and 1 WP99003172 (silicone OA/VS)
We serviced a
MAYTAG WASHER
Model MBR2256KES3
Near Oakton, VA 22124
Christian C.
Job Details:
03/03/2023
Cx complaint unit is rattling whenever compressor is on. Inspected unit found while compressor is running it is rattling against back panel. Adjusted panel and added foam padding. No more rattling from unit. Unit is working as designed. Cx paid for service call.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Mineral, VA 23117
Eric F.
Job Details:
03/03/2023
"Confirmed cx complaint unit making screeching noise. Cx has video recordings, could not replicate in diagnostic cycle. Ordering gearcase and associated parts, requesting 2 count gearcase job on return visit.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 look"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
03/03/2023
cx complaint door falls down with no tension. inspected unit and found left hinge spring came off hinge. was able to reattach spring to hinge and found unit checks good. charged cx only for service call $120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Fredericksburg, VA 22408
Thomas B.
Job Details:
03/03/2023
Arrived at cx home knocked and rang bell no answer called office office called cx no answer waited 10 mins before moving on; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Brambleton, VA 20148
Daniel J.
Job Details:
03/03/2023
"replaced slides, gears, and brackets for the freezer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Akron, PA 17501
Cody H.
Job Details:
03/03/2023
"cx complains unit hesitates when dispensing ice, as well as drops ice from bin. Unit also has lights out on top and FC. Was able to access unit and found ice bin had ruptured and was causing ice to bind up and not go down the chute, was also causing ice to fall out of bin, Found the FC light to have failed, was able to replace FC light with VS part. Ordering ice bin to be sent to CX, once ice bin is installed by CX unit will work as designed, no further work needed.; ordrng 1 w11484836 (Led module CH VS) and 1 WPW10347093 (Ice Bin) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WGD7800XW0
Near Lancaster, PA 17603
Justin L.
Job Details:
03/03/2023
as per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Waldorf, MD 20603
Robert A.
Job Details:
03/03/2023
Cx complaint that the unit's gasket is not staying in place. I inspected the unit to confirm the complaint. I found the gasket is seperating and needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 WPW10129032 (gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
03/03/2023
Cx complaint unit is not working properly inspected unit removed and replaced the heating element tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
03/03/2023
Could not get the software on my computer to read to data loggers. Will need to return when I am able to get that setup.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
03/03/2023
"complaint: slow water. Tested and verirfied complaint. I found the water supply line was kinked. I corrected line,n tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Washington, DC 20003
Samuel R.
Job Details:
03/03/2023
called office to fix ticket and resheduling visit.will bring back pre id parts; schdld next appmnt for 3/8 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bethesda, MD 20817
Roberto I.
Job Details:
03/03/2023
"Cx complaint door falling down.Inspected unit, found righ hinge spring unhooked. Properly reinstalled part, door tested ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Suffolk, VA 23435
Lucas R.
Job Details:
03/03/2023
"cx complaint unit leaking fron right, checked unit found water dripping from right side of unit when middle arm is spraying, seals checked good, unit does not drip with front panel off indicating weak hinges, ordering hinges and inner door.; ordrng 1 W11559689 (inner door) and 1 W11573703 (hinge) and 1 W11573702 (hinge)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Red Lion, PA 17356
Sal R.
Job Details:
03/03/2023
CX complian is that the power cord and outlet melted during iopperation. I found that the outlet & cord had a thermal event. I found that the power cored was imporperly installed witch may have caused a thermal ement at the outlet. I called WP TL and explained my finding. I documented pic's with TL and they agree with findings. I then called WP Safty Team and explained. my finds. I have advised CX to have a lincesed electrican come into the home and inspect and possibly replace power supply and dryer cord.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Nottingham, MD 21236
Neil H.
Job Details:
03/03/2023
REPLACED THE CENTER DIVIDER AND FOUND THE HUMIDITY SLIDER FRAYED ALSO; ordrng 1 WP67005864 (slide)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Fallston, MD 21047
Neil H.
Job Details:
03/03/2023
CX JUST GOT BOTH WASHER AND DRYER UNIT'S WORKING PROPERLY BUT SOUND LOUD TO CX COMPARED TO PRIOR UNIT'S EXPLAINED NEWER UNIT SOUND THIS WAY NOW AND DAYS UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Robert L.
Job Details:
03/03/2023
"cx complaint water slow, found filter clogged, gave cx coupon for filters, found Fc LEDs out, ordering door switch and module; ordrng 1 W11396033 (door switch) and 1 W11602886 (LED module)"
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS07
Near Linden, VA 22642
Daniel J.
Job Details:
03/03/2023
Replaced ACU. checked for proper operation. No other issue found.
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Silver Spring, MD 20910
Israel R.
Job Details:
03/03/2023
Customer complaint unit is still making loud noise even when is off or paused. I tested the unit and found the unit on and quite. Customer showed me the video and sounded like a pump running dry or bearing in the pump are failing. Quoted and collected in full for the pump. Ordering sump.; ordrng 1 W10903190 (pump)
We serviced a
WHIRLPOOL DRYER
Model WGT4027HW1
Near Greenbelt, MD 20770
Shawn D.
Job Details:
03/03/2023
replaced harness and unit would not work went over unit to find belt switch wire to motor in wrong spot so corrected that and tested and unit now turns on and spins and heats. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Essex, MD 21221
Shane M.
Job Details:
03/03/2023
no show. tried contacting number provided 3 times but went striaght to voicemail.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near New Cumberland, PA 17070
Fred G.
Job Details:
03/03/2023
cx complaint unit gives off strong gas smell when preheating oven. cx stated once unit was up to temp it did not smell like gas. inspected unit and first took a reading with the combustable detector before starting unit. meter did not go off once with any leaks. preheated unit for 350 degree. unit reached temp and i layed the detector beside unit. detector never once went off. i let the unit cycle a couple times. unit checks good. all I could smell was the exhaust of the gas coming out the vent. no leaks were found.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA01
Near Lovettsville, VA 20180
Ricky E.
Job Details:
03/03/2023
at tlast service the machine compartment was left open do to heat. the customer stated that they have had no issues with cooling since last service.. fnd units control is overheating and causing the unit to not cool correctly... need part...; ordrng 1 WPW10739408 (cntrl-elec)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesterfield, VA 23832
Chris B.
Job Details:
03/03/2023
replaced gear case tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD
Ricardo S.
Job Details:
03/03/2023
"Cx complains about a water leak .. inspected unit.. water drip after use, inspected unit, the water hit the plastic housing, valve cks ok.unit needs new housing and water tube.; ordrng 1 W11163765 (fitting) and 1 w11423787 (separator assy) and 1 w11397167 (retainer)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near New Cumberland, PA 17070
Fred G.
Job Details:
03/03/2023
cx complaint unit is still shaking. inspected unit and found f0e5. cleared code and had cx load unit with 6 towels. ran a drain and spin. found unit performed great. cx was mixing towels with clothes. called TL reported findings and results and TL agreed unit is worlking as designed.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
03/03/2023
Cx complaint unit is not working properly inspected unit checked power 240 vac is correct checked for heating ordering the heating element and fuses; ordrng 1 WP3387747 (element) and 1 Look (Look) and 1 280148 (cutoff-tml)
We serviced a
MAYTAG MICROWAVE
Model MMV4205FZ3
Near Reisterstown, MD 21136
Bernard M.
Job Details:
03/03/2023
When arrived discussed charges with cx and she refused service. Moving on.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Columbia, MD 21045
Eric W.
Job Details:
03/03/2023
cx complant of slow water tested unit found water very slow removed filter unit has goood pressure unit will need new filter head also calabrate measured fill for cx when done; ordrng 1 W11482384 (filter head)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Williamsburg, VA 23185
Carl A.
Job Details:
03/03/2023
"cx complaint of unit not making ice,ran unit through all tested in volving the ice maker ,found the pins on the heater on facia of ice make not fully seated reseated pins in connector tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
03/03/2023
replaced shelf center rail and both bins and tested and left bin works good right bin sticks out worse now and new right drawer came cracked snapped pic. cx is calling whirlpool she wants a new fridge she said another company already tried fixing this issue. ordering another right drawer and right track and getting another center rail incase thats isssue for return; ordrng 1 WPW10317184 (pan) and 1 WPW10468556 (rail) and 1 WPW10468557 (center rail)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Centreville, VA 20120
Christian C.
Job Details:
03/03/2023
"Cx complaint unit is not washing dishes. Inspected unit found F4E3 wash motor not running, and F7E1 no heat. Ran through diag cycle. Unit filled but motor did not run. Unit drained. Installed new sump assembly. Tested unit no errors and no leaks. Ran through diag cycle no issues. Unit is working as designed."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS01
Near Jessup, MD 20794
Eric W.
Job Details:
03/03/2023
cx complant of rr burner not working and fl burner is broken nneds new element; ordrng 2 W11517959 (front left and right burner)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Dover, DE 19904
Frederick R.
Job Details:
03/03/2023
Replaced kickplate per prior diagnosis. Unit is now repaired. Job is complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Leesburg, VA 20176
Ken M.
Job Details:
03/03/2023
Customer requested to reschedule the appointment.; ordrng 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Clifton, VA 20124
Christian C.
Job Details:
03/03/2023
"Cx complaint of an F9E1 error. Inspected unit found F9E1 long drain error. Ran through diag cycle and it would back out of menu. Unable to activate any components through manual activation. Drum is filled with water. Drained water with shopvac. Harness to drain pump cut. Tested unit again still will not run diag cycle and cannot activate any components. Quoted cx and they will call to see if they can get it covered. If cx calls back order W11543994-control, W11569161-harness, and W11396717-drain pump."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Palmyra, VA 22963
Kyle A.
Job Details:
03/03/2023
Cx complaint of unit not draining. Did confirm and found wires torn out of connector. Will need to replace the harness. Will need this put on as a shop job as it is showing tribles is down.; saved tckt
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Woodstock, MD 21163
Robert L.
Job Details:
03/03/2023
"cx complaint longer than normal cooking times and surface too hot, found no errors, found proper 118/118/237 at terminal, preheated to 350/400/450 all temps dead on, at 450 cooktop trim 160* glass around burners 130, no gaskets leaks , porper insulation around oven, called tech line they said to read TSP w11544031 which shows UL limits for surfuces all were within spec, cx very disappointed in product will mostl likely return unit, working as designed per tech line"
We serviced a
WHIRLPOOL DRYER
Model CED9160GW3
Near Washington, DC 20003
Samuel R.
Job Details:
03/03/2023
cx complaint unit display d5.inspected unit and could confirm cx complaint.followed instructions per tech sheet on error code d5.unit would not go into service mode as ui board would not respond.unit will need a new ui board.W11107837 special order; ordrng 1 W11107837 (ui control)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20009
Samuel R.
Job Details:
03/03/2023
cx complaint unit is only dispensing hot water.inspected unit and found cold water hooked up to the hot water/installed hose in correct valve uni is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near College Park, MD 20740
Shawn D.
Job Details:
03/03/2023
"cx complaint unit is not dispensing ice. inspected unit and confirmed not dispensing ice, when you try the augar motor hums and does not spin. unit needs a new augar and coupling. ordering parts for return; ordrng 1 W11310391 (augar motor) and 1 WPW10169511 (coupling)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM02
Near Ellicott City, MD 21043
Eric W.
Job Details:
03/03/2023
installed new compressor uv dryer filled unit no leaks found
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hagerstown, MD 21740
Ken M.
Job Details:
03/03/2023
"Customer complaint is that the strike failed and the unit has balance issues. Confirmed that the strike has failed, lid unable to lock. Strike replaced. Unit checked for stored error codes and found F1E2. Ran test cycle and the cycle ran properly. Ordering control and stator to address F1E2 error code.; ordrng 1 W11195971 (stator) and 1 W11624943 (control)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Rosedale, MD 21237
Shane M.
Job Details:
03/03/2023
cx complaint of leaving clothing wet at end of cycle. found no error code. activate pump in test mode. pump works great. finally found that cx had spin mode off in regular cycle. advised cx will save spin mode being always on after activating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Westminster, MD 21158
Bernard M.
Job Details:
03/03/2023
When arrived cx stated the unit doesn't wash dishes. Entered diag and found error codes F4E3 motor fautl and F7E1 no heat. Ran test and found unit would fill but no activation from sump. Ordering sump and element and will use all other parts on return. Once parts are in contact cx to reschedule; ordrng 1 W11613479 (sump assembly)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Middletown, PA 17057
Fred G.
Job Details:
03/03/2023
"i was able to access unit and replace the burner head, cap and screw as pre previous visit. tested unit and found unit now checks good."
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WHIRLPOOL WASHER
Model WTW5100HC2
Near Hagerstown, MD 21740
Ken M.
Job Details:
03/03/2023
Customer complaint is that the unit is not working properly. Checked for stored error codes and found none. Ran test cycle and the unit has a dragging noise when agitating. Inspection of the drive system found no damage to the splutch. Unit shifted properly between agitate and spin. Washplate is not loose. Issue is in the gearcase. Ordering gearcase.; ordrng 1 W11449840 (gearcase)
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WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Ashburn, VA 20147
Ken M.
Job Details:
03/03/2023
"Customer thought unit was still under warranty, POC didn't understand why we were here, wasn't expecting a visit for an OOW unit. Appointment canceled."
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WHIRLPOOL DRYER
Model WED5050LW0
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
03/03/2023
Cx complaint unit is not working properly inspected unit found 120 vac on both legs however they are not combining to create 240 vac across the 2 terminals I get nothing on each individual leg I have the 120vac recommended cx have a electrician take a look at the circuit; saved tckt
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WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elizabethtown, PA 17022
Justin L.
Job Details:
03/03/2023
As per previous tech was able to access unit and replace parts. Tested unit and unit checsk good no further work needed
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WHIRLPOOL MICROWAVE
Model WMHA9019HV
Near White Post, VA 22663
Daniel J.
Job Details:
03/03/2023
recieved right box but wrong part in box. ordering removement.; ordrng 1 W11186013 (door/mw reorder) and 1 W11613599 (fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Silver Spring, MD 20906
Israel R.
Job Details:
03/03/2023
Got to the home and when i told them about the charges and how much replacing the front will cost he said that too much money so i moved on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUR35X24HZ00
Near Ashburn, VA 20148
Daniel J.
Job Details:
03/03/2023
found that unit was in standby mode. Took unit out of standby and checked for frost pattern. No frost ordering compressor uv drier parts and labor covered for 5 yeas; ordrng 1 W10772873 (compressor) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)
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KITCHENAID DISHWASHER
Model KDFE204KPS
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
03/03/2023
Installed new heater from truck stock. All check ok.; used 1 w11537778 (Heater VS/PF) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HCO
Near Lebanon, PA 17042
Cody H.
Job Details:
03/03/2023
"Cx complains unit seems to have trouble draining water out. Also complains unit shows f9e1 error. Unit only shows f9e1 error, ran unit through diagnostic test, unit drains all water with no issues in the diagnostic test. unit is making grinding noise when spinning. Took belt off, which was somewhat loose coming off and turned motor and unit by hand, found splutch to be making noise. Checked wires to drain pump which looked good, drain pump is recieving correct voltage. Ordering belt and splutch for return visit. office to reach out to CX when all parts arrive; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt)"
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WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Silver Spring, MD 20902
Israel R.
Job Details:
03/03/2023
Customer complaint unit doors are not level. I found the unit is not levle and the floor is not level. I explained to the customer that the unit has fixed doors so if the door are inlevel the unit is unlevel. And i can see in the floor the right side is high and left side is low. I raised the unit on the left feet and the doors are aligned but the the unit is rocking. I raised the other leg but is back to the beginning i lower both legs and left it where the doors are the closest but if she needs it perfect she needs to get shims and int rear wheels and level the unit accordingly.
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WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Brambleton, VA 20148
Daniel J.
Job Details:
03/03/2023
dent in dishwasher door panel sent out on one stop program ticket ordering door panel zero in stock; ordrng 1 W11461694 (panel) and 1 W11178521 (name plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF571CIHZ01
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
03/03/2023
Customers complaint is frost in the freezer. Found gap in the freezer gasket. Reformed gasket with heat gun. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Conway, SC 29526
Jason T.
Job Details:
03/03/2023
"Cx complaint, water leaks at front left corner, per Technical Service Pointer # W11651001 order and repalce tub-ring, updated part. During factory agitation test, found gear case dragging, also found gear case oil leaked out, pics on SD. Ordering parts to complete the repair, advised cx parts will direct ship to her house, contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11449841 (gear case) and 1 W10734521 (slider) and 1 W11590590 (tub-ring) and 1 LOOK (LOOK)"
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WHIRLPOOL WASHER
Model WTW6120HW2
Near Alexandria, VA 22310
David J.
Job Details:
03/03/2023
"Cx complaint f7e1 error displayed, arrived to unit and inspected. Found only f7e1. Ran test cycle when I arrived and unit did not complete. Lifted unit and inspected components under unit. Everything was connected and seated properly. Replaced actuator and capacitor just in case. Re ran diagnostic cycle once parts were installed. Unit now completed diagnostic cycle with no errors. Re calibrated unit and now working as intended. Job complete"
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AMANA MICROWAVE
Model AMV2307PFS7
Near Germantown, MD 20874
Julian H.
Job Details:
03/03/2023
2 YR WARRANTY ELW PROGRAMCX complaint about unit making a clicking noise inspected & found issue with power relay 4903 sticking need part bringing holders just in case; ordrng 1 W11544456 (ctrl elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Hyattsville, MD 20781
Samuel R.
Job Details:
03/03/2023
cx complaint unit is keaking.inspected unit and could confirm.found drainhole to have clogged .clered drain hole of debris nd unit is now draining
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Harrisburg, PA 17112
Fred G.
Job Details:
03/03/2023
arrived to cx home and found door has damage againg due to shipping. door also was the wrong texture. i called TL (SR7735863398) was told door no longer come textured and you have to order both doors. i did install the lower hinge and pin. noise was not noticable after repair. ordering both RC and FC door along with nameplate. advised cx doors ship to them and gpntake up to 8-10 weeks. once they show up cx will check doors out and schedule a return visit.; ordrng 1 LW10668874 (dor-fip) and 1 W11178521 (nameplate) and 1 LW10668875 (dor-fip)
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Bethesda, MD 20814
Roberto I.
Job Details:
03/03/2023
"Cx complaint lights not working. Confirmed complaint. Replaced all led module per sp W11606409 Rev G. S-code S84638 covers parts and labor. All the lights worked ok. Found clogged Rc evap drain, unclogged it. Collected $120"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Abingdon, MD 21009
Neil H.
Job Details:
03/03/2023
CX UPSET WITH THE UNIT HAVING ON AND OFF SIGNAL AND THE VOLUME NOT LOUD WHICH WE HAVE NO CONTROL OVER AND THE TOP SCRATCHED ON DELIVERY ORDERING TOP; ordrng 1 W10915400 (top)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Baltimore, MD 21230
Shane M.
Job Details:
03/03/2023
cx complaint the unit isnt draining proper. found no high loop in drain system. checked error codes. found F7E1 F6E6. found control issue. not sending power to element. also found cold water entering unit. gave cx a quote for the repairs $404.92 control W10751502 cx paid svc by card.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Alexandria, VA 22305
David J.
Job Details:
03/03/2023
No answer from CX. Arrived and knocked on door. Rang door bell and pressed call button. Tried to get a hold of office and no answer. Waited 10 min still no answer at door. Cx will have to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Brian F.
Job Details:
03/03/2023
"Cx states F13 error, tested and confirmed. Installed new CCU, ran auto test, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Middletown, DE 19709
Frederick R.
Job Details:
03/03/2023
"CX complaint is IM not working. Inspected/tested and found fill tube frozen. Valve was activating. Cleared fill tube, Heater passed in test. CX had temps set at 33 in RC and -2 in FC. Evap fan, IBF, condenser fan and compressor running as designed. Set temps to 38in RC and 0 in FC. Ordering dual valve and heater for return. Both in stock at Tribles. Rescheduled CX for Thursday 3/9/23. AM preferred; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Middletown, DE 19709
Frederick R.
Job Details:
03/03/2023
"CX complaint is heat leaking from oven door. Inspected/tested and found hinges were not bent but door was definitely offset. Checked around and noticed unit was never installed into the anti-tip bracket and was completely uneven. Mounrted unit into bracket and gap in door closed. Preheated oven to 350 and had CX inspect for heat and there was none. Unit is working properly and as designed. No need for additional work, parts or fees. Spoke to Kent from WP safety. Reported findings. Job is complete"
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Vienna, VA 22180
Jason A.
Job Details:
03/03/2023
CX complaint FRIDGE did not turn back on after transformer in area blew. CX heard the noise. Electricity went out & when it was restored everyrthing in house came back on - except FRIDGE. CX reset breaker & unit came back on. Several more times the FRIDGE shuts down completely CX has to reset breaker to get FRIDGE to turn back on. Called techline to report. SR: 7735031934. Recommend to replace Pwer Control board & Main ACU control. CX paid in full > JJ Replaced power control today 3/03/2023. CX will monitor fridge if part fixes the issue or if not replace control on return. CX paid in full. Refund for W10843055 - ACU $229.81 if not used; ordrng 1 W10843055 (W10843055 - ACU $229.81)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Fairfax, VA 22030
Christian C.
Job Details:
03/03/2023
Installed LP conversion kit. Swapped regulator to LP. Tested all burners. All flames are normal.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Myrtle Beach, SC 29572
Paul F.
Job Details:
03/03/2023
Installed new parts. Again the same issue is happening. Called techline and they advised to replace the cooktop. If issue still occurs after thatthey said they will put it in for review.; ordrng 1 W11639794 (cooktop)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
03/03/2023
Cx complaint unit is not working properly inspected unit found heating element blown replaced with new tested for proper use unit now functions Normally quoted 312.50 cx paid in full By CC
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Chesapeake, VA 23320
Zachery R.
Job Details:
03/03/2023
"was not able to remove unit from cabinets due to cabinets being to tight around unit, advised and showed cx issue with removal and informed i would have to damage propery in order to complete repair. spoke with office office advised to leave parts with cx. advised cx to contact contractor and to have contractor read installation instruction. after contractor has made unit assessable. cx agreed.; saved tckt"