Service History 643 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hummelstown, PA 17036

Justin L.

Job Details: 03/03/2023

Was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

KITCHENAID OVEN

Model Kdrs483vss00

Near Waynesboro, VA 22980

Danny R.

Job Details: 03/03/2023

installed parts checksok didnt need hindges cx need refund for hindge; saved tckt

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Chesterfield, VA 23832

John P.

Job Details: 03/03/2023

Cx complaint left front burner not igniting checked unit found harness retainer for electrode not connected fully to stem seated connector tested working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Stafford, VA 22554

Robert W.

Job Details: 03/03/2023

CX Complaint is there is water in unit and on lid. Inspected unit and found the valve has failed and is allowing water to drip into unit when unit is off also found the dispenser is leaking on left side. Ordering Dispenser and will use valve assembly on return; ordrng 1 W11569112 (Dispenser)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Bel Air, MD 21015

Neil H.

Job Details: 03/03/2023

UNIT WAS ON CEMENT FLOOR AND HAD VIBRATION PADS CX REMOVED THEM I LEVELED UNIT AND RECALB SHOWED CX HOW TO USE UNIT ALL GOOD WIFE UPSET BECAUSE SHE WASHED 1 BATH RUG I EXPLAINED YOU MUST EVENLY LOAD THE BASKET OR WILL GO OFF BALANCE SHE WAS YELLING SHE BEEN WASHING CLOTHES BEFORE I WAS BORN AND HE LAST WASHER 25-30 YEARS AGO SHE COULD I EXPLAINED THE UNIT OF TODAY NOT THE SAME SHE LEFT HUSBAND WAS RESONABLE AND HE UNDERSTOOD WAY TO USE UNIT CHECKED GOOD.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Waynesboro, VA 22980

Danny R.

Job Details: 03/03/2023

unit is still leaking will need new vent and gasket control and deflector; ordrng 1 W11545290 (deflector) and 1 W11545539 (gasket) and 1 W11462461 (control) and 1 W11416460 (vent)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Richmond, VA 23234

Chris B.

Job Details: 03/03/2023

cx comp unit will not heat insp unit conf cx comp found all connectors and sensors and fuses and elm within range found when holding plug in outlet unit will heat and work as desighned advised cx to call pro elctriacian and have outlet replaced

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Shippensburg, PA 17257

Drew B.

Job Details: 03/03/2023

"cx complaint that unit isleaking out the front and had squires appliance out 2 days agao and had replaced the check valve hose and they said still at times will leak, when arrived ran the unit and foudn the interior underneath the bottom panel to be soaked. checked all connection spots at inlet valve, hoses, sump gasket seals etc and no signs of water issue when running. the unit is leveled as well ,and also no install issues when checked high look is present, manifold inserted fully on thesump connection based off where water feels coming from im ordering the interioer door panel and vent asembly for repair being intermtting and signs of where water is coming from. call when in to rechd; ordrng 1 WPW10671905 (dispencer 7@trb) and 1 WPW10329609 (inner vent 4@trb) and 1 WP8269259 (vent gaskert 11@trb) and 1 W11513971 (inner door 2@trb) and 1 WPW10340741 (tube feed)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Sykesville, MD 21784

Bernard M.

Job Details: 03/03/2023

"Cx complaint unit wouldn't dispense ice. Attempted to dispense ice and found the yoke stripped out fromauger motor. Yoke wouldn't rotate to attach to bin to dispense. Replaced motor,yoke,and divider using pre-id parts, placed assembly back in and ice now dispenses. Unit checks good"

We serviced a

MAYTAG WASHER

Model MED6230HW

Near Waynesboro, VA 22980

Danny R.

Job Details: 03/03/2023

will have to resch will not make it there by time of back area being cloese 7 to 4 pm; saved tckt

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near Mount Airy, MD 21771

Marc M.

Job Details: 03/03/2023

cx complaint unit leaking and producing a grinding sound when in agitation. inspected unit and found errors f8e6 foe3 f9e2 saved in diag. checked under unit and found clearly visible water/oil staining on the gearcase and insulation surrounding the stator. ran test 51. when running test noticed that the unti was grinding against a small black plastic tray that the cx had placed under the unit to stop the leaking. removed tray and all noises after sounded perfect. removed the top assembly and found that there was a sock lodged in the dispenser cup causing it to overflow and leak down the unit. removed sock and cx small drip tray and tested unit. unit now checks good. collected only for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FNAM01

Near Kitty Hawk, NC 27949

Brian F.

Job Details: 03/03/2023

"Arrived at location, front desk called cx. Unit that needs repair is in Duck, NC.; ordrng 1 look (look)"

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Urbana, MD 21704

Ricardo S.

Job Details: 03/03/2023

"Replaced upper door frame, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Seaford, DE 19973

Michael E.

Job Details: 03/03/2023

Upon arrival i double checked previous findings. I found the valves are working well but water not coming through filter. CX just put a new filter on but at some point she put new filter in without removing the cap over connection points and when she closed the door it made a loud pop. Ordering filter housing and inlet valve to be deducted. 159.20-131.68=27.52 110.00-27.52+82.48 upoon repair. CX will owe 82.48 upon repair. Scheduled return visit for 3/8 any time. CX would prefer ME for return visit if possible; ordrng 1 WPW10394053 (housing)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE04

Near Lititz, PA 17543

Justin L.

Job Details: 03/03/2023

Unit is at a hotel. Went over service fee and how we would be paid and manager canceled service. No further work needed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Sterling, VA 20164

Jason A.

Job Details: 03/03/2023

CX complaint DW rack not attached. Verified complaint. Tried to re-attach rack to arm. Ran test wash. Part OOS > JJ; ordrng 1 W11545334 (Manifold middle rack 4)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milton, DE 19968

Michael E.

Job Details: 03/03/2023

Replaced control as per previous diagnmosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Stafford, VA 22556

Tanner B.

Job Details: 03/03/2023

"cx concern the unit not heating, found temp switch connection loose. reseated and tested unit.; ordrng 1 look (look)"

We serviced a

JENNAIR COOKTOP

Model JIC4430XS00

Near Gettysburg, PA 17325

Drew B.

Job Details: 03/03/2023

replaced control mod and reprogramed and tested checks good

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Phoenix, MD 21131

Alexander D.

Job Details: 03/03/2023

"cx complaint unit was giving f8e4 error but now wont run cycles, only runs drain pump. inspected unit and verified complaint. have f10e2 vent, f7e1 single speed washmotor failure, f8e4 overfill. unit just runs drain pump forever. found heater bushings completely deteriorated, pic saved. heater caused leak slowly drip on to wash motor and shorted out motor and took out control with it. cx said he hasnt noticed any water damage down stairs, dont see any water damage under unit. heater leak wouldnt cause f8e4 error tho. took door apart and found moisture around vent and streaks on door panel and insulation running all the way down. ordering heater, sump, control and vent. S17304 to cover parts affected by heater leak but charging labor for vent. quoted 347.22 paid in full with c/c.; ordrng 1 W11537778 (heater) and 1 W11414073 (vent) and 1 W11410061 (control) and 1 W11416362 (sump asm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cockeysville, MD 21030

Alexander D.

Job Details: 03/03/2023

"replaced inlet waterline. tested unit, no leaks. unit is now working properly. advised cx he should still replace copper supply line with braided steel one due to leak potential, cx understands"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Felton, DE 19943

Frederick R.

Job Details: 03/03/2023

"CX complaint is dryer dont spin. Inspected/tested and found unit has a faulty motor and broken belt. This is a RAC unit and they will be paying for repair. Spoke to Ryan and he is going to call me tomorrow to vverify CX during store hours. Ordering motor, Dryer repair kit and blower wheel; ordrng 1 279787 (motor) and 1 4392067 (dryer repair kit) and 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOCA7EC0HZ00

Near Shady Side, MD 20764

Shane B.

Job Details: 03/03/2023

"cx complaint is sparks and a bright flashin inside the microwave when in use. i found lower wave guide cover damaged. removed cover and found white burn/corrosion looking marks on wave guide. using a mirror i was able to see the mag tube and it also has a burnt damaged spot on it. i called techline to document, they said with the wave guide being damage the unit is nonrepairable. informed cx of this and gave them SR#."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Timonium, MD 21093

Alexander D.

Job Details: 03/03/2023

"cx complaint unit not cooling, makes buzzing noise then clicks and buzzing stops then tries again. inspected unit and verified complaint. ordering compressor kit from service pointer and lockring parts. all parts in stock @tribles. called office and scheduled return visit for 3/9; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (charging tube) and 1 W11506635 (access valve) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Stanley, VA 22851

Danny R.

Job Details: 03/03/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 03/03/2023

cx complaint is the IM not working right since being replaced. it makes 1 batch then the arm gets stuck in the up position. amr was adjusted by another tech but issue remains. cx said they have to take bin out and tap IM to get arm to drop. when i arrived bin was empty and arm was up. it fell back down when pushed. when clicked into the raised position there is a lot of resistence. something is binding up. IM looks fine. ordering another IM.; ordrng 1 WPW10300024 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 03/03/2023

complaint is the bellows being damaged causing unit to leak. confirmed complaint. bellows is missing a piece of rubber right at the bottom edge that meets the door. replaced bellows with preIDed part and tested unit for cx. unit is working as designed. cx paid in full for repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Timonium, MD 21093

Alexander D.

Job Details: 03/03/2023

"unit still overfrosted upon arrival and my steamer broke 2days ago and new one hasnt come in yet. advised cx ill carefully use my heatgun to be able to install part but they need to leave unit unplugged for a day with doors open to melt rest of frost, advised of leak potential and to put towels down. cx understands. found harness ordered has different plugs and dont fit heater, pic saved. called MR, found we have to order heater now and it will come with harness. replaced control and defrost thermistor. put old harness back on and resecured bad connection with tape. ordering heater with harness. call cx to schedule return visit once we have eta on part; ordrng 1 W11650661 (heater with harness)"

We serviced a

JENN-AIR OVEN

Model JJW2430DS01

Near Hershey, PA 17033

Justin L.

Job Details: 03/03/2023

with the assistance of FG was able to access unit and replace parts that were sent to cx. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Seaford, DE 19973

Michael E.

Job Details: 03/03/2023

CX complaint: door gasket falling off. Tested and verified complaint. A couple of the connection points will not click in properly. Ordering door gasket. Cannot rescheudle due to NW part; ordrng 1 WPW10129032 (gaskt-door)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Gordonsville, VA 22942

Eric F.

Job Details: 03/03/2023

"Installed parts, tested unit, unit workiing as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fallston, MD 21047

Alexander D.

Job Details: 03/03/2023

"replaced sump asm. tested unit, no leaks but new sump is making same noise. verified noise is coming from washmotor/drain pump area so issue cant be anything else. reordering sump asm. call cx to schedule return visit once we have eta on parts. advised cx to call office to schedule return if it gets shipped to his house instead.; ordrng 1 W11416362 (sump asm(REORDER))"

We serviced a

WHIRLPOOL DRYER

Model WED7800XW0

Near Alexandria, VA 22307

David J.

Job Details: 03/03/2023

CX complaint unit does not spin. After previous text visit he had found this unit needed a new belt a belt switch and a tensioner pulley arrive today. Disconnected power and disassembled unit to remove tub vacuumed and cleaned all the lint out of the unit. Replaced parts as stated by previous tech reinstalled all parts and tested unit. Found dryer vent completely clogged and needs to be cleaned. Customer scheduled a vent cleaning while I was here. Left dryer vent off of dryer due to a potential fire hazard if used tested unit unit is now working as it should job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Shrewsbury, PA 17361

Sal R.

Job Details: 03/03/2023

"CX had plumbing replaced and did not want tech to cut the hiome side of plumbing. I caslled WP Tech Line and discused the findings and it is suggested to replace fill tube , insert, and clamp. Once the parts are avalible, please have somoene formt eh office call to set a retun date. (SR#7735531983;).; ordrng 1 W10823511 (water tubing 7 @ tribs) and 1 4387491 (insert) and 2 W10861184 (clamp)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chesapeake, VA 23323

Zachery R.

Job Details: 03/03/2023

"replaced heater and harness, tested, verified operation, advised cx to keep eye on fc evap cover."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Baltimore, MD 21206

Shane M.

Job Details: 03/03/2023

"cx complaint the unit stopped cooling. found unit unplugged & left completely dirty. advised cx unit will need to be cleaned before returning back for repairs. put unit into test mode. both rc fz fans activated. test 4 activated. put unit back into regluar mode, no actions on cooling. ordering a control board.; ordrng 1 WPW10675033 (control board)"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Ashburn, VA 20147

Ken M.

Job Details: 03/03/2023

Customer complaint is that the unit is making loud whistling noises. Unit tested and confirmed that the unit is running noisy when filling. Issue is with the hot water valve. Valve assembly replaced and unit retested.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Woodbridge, VA 22192

Justin S.

Job Details: 03/03/2023

the unit is just locking and unlocking the lid when the cycle is started. replaced the lid lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11394572 (latch)

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Chesapeake, VA 23321

Zachery R.

Job Details: 03/03/2023

"cx complaint unit not completing cycles, checked unit, unit displaying f7e5, ran test 51, heard grinding during spin, checked gearcase, oil leaking from gearcase, quoted, cx cx unsure for repair. advised ticket is open for 30 days. cx paid $120 service call"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Midlothian, VA 23112

John P.

Job Details: 03/03/2023

"CX complaint unit made horrible noise now doesn't work checked unit found nut had came off cam causing belt to come of replaced cam and belt. Called techline talked to Nate to get unit into calibration mode. SR#7735867732; ordrng 1 W11239857 (Belt JPV/S) and 1 W10721967 (Cam JPV/S), used 1 W11239857 (Belt JPV/S), and 1 W10721967 (Cam JPV/S) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGB00

Near Little River, SC 29566

Paul F.

Job Details: 03/03/2023

Installed new door. All check ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Norfolk, VA 23523

Zachery R.

Job Details: 03/03/2023

"cx complaint no cool, checked unit, thermistor reading in range. evap has incomplete frost pattern, spoke with AR, was advised to order ss components. ordering parts needed to complete repair.; ordrng 1 W11578004 (evap) and 1 W11504450 (lockring) and 1 W11506619 (coupler) and 1 W11109499 (filter) and 1 W11504445 (lockring) and 1 W11504447 (lockring) and 1 W11580057 (compressor) and 1 W11506619 (lockring) and 1 W11578570 (lockring) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Louisa, VA 23093

Eric F.

Job Details: 03/03/2023

"Installed element, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Richmond, VA 23235

Chris B.

Job Details: 03/03/2023

replaced roller tested unit can hear wine coming from drain pump ordering drain pump; ordrng 1 W11086537 (pump)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Conway, SC 29526

Jason T.

Job Details: 03/03/2023

"Installed all parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Oak Hill, VA 20171

Jason A.

Job Details: 03/03/2023

CX complaint WASHER makes grinding noise & shakes + vibrates. Loads comes out wet & unit seems to get lost in cycle. Runs for a long time while tub is slowly turning. Verified no obstructions or mechanical noise. Test cold & hot water connections & good drain. valves are noisey when opening. Ran test wash. Schedule same day as DRYER 660275 & WASHER 660274. CX is willing to wait > JJ; ordrng 1 LOOK (LOOK) and 1 W11322903 (ACU item 24)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Suffolk, VA 23435

Zachery R.

Job Details: 03/03/2023

"cx complaint unit making thumping sound, checked unit, cx showed video proof of sound, manually tested compressor and damper, noise coming from defective damper, replaced, tested, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Baldwin, MD 21013

Alexander D.

Job Details: 03/03/2023

"cx complaint unit making loud thumping noise since day1. will usually start quiet then gets louder as unit heats up. inspected unit and verified complaint. found blower wheel cracked. ordering blower wheel, in stock @tribles. scheduled return visit for 3/13; ordrng 1 WP697772 (blower wheel)"

We serviced a

KITCHENAID RANGE

Model KFEG500EWH6

Near Unionville, VA 22567

Eric F.

Job Details: 03/03/2023

"Confirmed cx complaint unit not heating to desired temps. Calibrated unit, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Baltimore, MD 21229

Emmanuel R.

Job Details: 03/03/2023

"Cs unit is making a loud noise, confirmed complaint. I found the front bearing and the front panel are deformed so when the drum spins it sounds like a roller coaster. Ordering panel and drum bearing.; ordrng 1 279441 (bearing ring) and 1 W10806345 (panel)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Hanover, PA 17331

Sal R.

Job Details: 03/03/2023

CX compliant was that the ubnit was not spining the water out. I found that the splutch drive wheel had dropped . I was able to resecure the cam and then tested the unit . I found the to be opperating as designed. CX also complaint is the unit slides across the floor. I found the unit tobe in a unplumbed pan and the pan is sliding on the floor. I advised CX to remove the unit from the pan and test see if that helps. Unit test good.

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS

Near Hanover, MD 21076

Eric W.

Job Details: 03/03/2023

cx complant of unit not geting rid of smoke inspected unit found no air comming outof duckt need 2 tec to remove the chimney and motor please bring tall latter with second tec send skinny tec just incase we need to step on counter; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Demonte S.

Job Details: 03/03/2023

Cx isn't pulling up anything in Entitlements. Asked the cx for the closing disclosure form. Cx said they can't find the paper. I advised the cx to contact builder or whirlpool. Entitlements and M/S is on file in Sd pictures for proof I was there and can't pull anything up.

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDB03

Near Poquoson, VA 23662

Lucas R.

Job Details: 03/03/2023

"upon arrival unit full of food, maintenance at appt. complex gone for weekend, advised cx of possibilty that unit may be non-repairable, and food could be lost, cx advised to reschedule when maintenance is on site, in case repair does not go as planned.; ordrng 1 W11438736 (thermistor) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Seaford, DE 19973

Michael E.

Job Details: 03/03/2023

Replaced the evap harness with fan motor and IB fan as per previous diagnosis. Tested unit and it is now working proeprly. CX paid 110.00 for labor on CC. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Edenton, NC 27932

Austin D.

Job Details: 03/03/2023

cx complaint the unit is not closing all the way in the freezer. checked the unit and found a defective drawer. it is warped in a way it does not allow the freezer door to close properly. this will cause the unit to ice up and have a hard time cooing like it should. ordering the parts needed ro resolve the issue.; ordrng 1 WPW10322649 (bin-freezr)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Dumfries, VA 22026

Demonte S.

Job Details: 03/03/2023

Installed the Magnetron & Inverter. Noticed that the Wave Guide is Damaged. Called Whirlpool Techline. Per Whirlpool Techline this unit is under review.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Williamsburg, VA 23188

Carl A.

Job Details: 03/03/2023

cx complaint of unit having a dent in the upper right hand coner of door ordering new door for repairs; ordrng 1 W10815687 ( DOR-FIP)

We serviced a

WHIRLPOOL DRYER

Model WTW5105HW2

Near Glen Rock, PA 17327

Sal R.

Job Details: 03/03/2023

I was able to access and replace both parts . I then recalibrated and ran a auto test. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Reisterstown, MD 21136

Bernard M.

Job Details: 03/03/2023

"Cx complaint unit makes noise periodically and when filling icemaker. Removed bin from icemaker and when filling the valve makes hard buzzing noise. Ran test 3 and 4 and everything sounds normal. Removed kickplate and found condenser coils dirty and advised cx to clean them. Also found right gasket on RC door beginning to tear and allow air to enter. Ordering parts, once in contact cx to reschedule; ordrng 1 W11548535 (valve) and 1 W10830274 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS06

Near Dumfries, VA 22026

Demonte S.

Job Details: 03/03/2023

"Installed Latch , Cam, Damper Control & Hinge. Tested the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL DRYER

Model WED8540FW2

Near Greencastle, PA 17225

Drew B.

Job Details: 03/03/2023

cx complaint that unit is not heating at all has proper power 240/120 unit runs and no heat when gained access to element found OL on the prongs will need WP3387747 call to reschd with lowes approved; ordrng 1 WP3387747 (element)

We serviced a

JENN-AIR OVEN

Model JJW2830DP01

Near Arlington, VA 22207

Leon

Job Details: 03/03/2023

cx complaint was unit got a stuck key error code confirmed complaint replaced the UI control and tested unit everything worked great after

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Columbia, MD 21044

Robert L.

Job Details: 03/03/2023

"cx complaint door locked , no power, plugged in pump started, cancelled thru diag, found f3e1, cleared drum and preessure hose ran diagnostics and worked fine, possible control issue, started cycle empty, cx to monitor quoted $540 for control and pressure switch, tested all ops ok for now, collected $120 MC; ordrng 1 W11201292 (cntrl-elec) and 1 WPW10448876 (switch-wl)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Lexington Park, MD 20653

Robert A.

Job Details: 03/03/2023

"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran the drain pump, it activated. There is no water hooked to the unit. I checked the drain pump, nothing was stuck in the drain pump. The ohms reading was good (21.5ohms). The unit is working as designed."

We serviced a

JENNAIR RANGE

Model JDR8895AAS

Near Bowie, MD 20721

Shane B.

Job Details: 03/03/2023

complait is the upper oven broil element being broken and interior light being out. confirmed complaints. unit will need a broil element. light assembly is no longer available. quoted cx and he paid in full.; ordrng 1 W10201551 (elmnt-brol)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZD809

Near Crozet, VA 22932

Danny R.

Job Details: 03/03/2023

found watewr delivery tube out of pleace reseated it into icemaker no more leaks checksok

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23230

Chris B.

Job Details: 03/03/2023

cx comp unit will not wash dishes f7e1 single speed motor failure f10e2 vent wax motor failure called warehouse part is instock called office resh for 3/13/23 collected 120 sc 150 labor 15 ship 232.28 shipping 13.94 tax total collcected 531.25 cash cx paid in full; ordrng 1 W11416362 (sump)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS5

Near Beltsville, MD 20705

Dustin F.

Job Details: 03/03/2023

"CX complaint: unit wont read closed and wont work.Inspected unit, confirmed unit had 2 bad interlock switches and harnass was broken. CX does not want to repair unit. refused quote. Charged cx svc fee."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reinholds, PA 17569

Cody H.

Job Details: 03/03/2023

"CX complains unit is making a loud noise throughout whole cycle, has done this since purchase. Unit shows f0e9-off balance error. ran unit through diagnostic test, basket is not sitting straight in the tub, called tradecare #7735837237 Ordering basket (xparted to CX), splutch, and gearcase for return visit.; ordrng 1 W11449840 (gearcase) and 1 W11513258 (tub ring) and 1 W11510461 (washplate)"

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Hyattsville, MD 20785

Shane B.

Job Details: 03/03/2023

installed ordered part and restored power. tested all funtions. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Glen Allen, VA 23059

Joseph D.

Job Details: 03/03/2023

"Cx complaint unit not spinning properly, giving readjust clothing errors. no errors stores in control at first and then control displayed acu and cannot hear mcu error. Ordering both cotrols as no mechanical issues exists but cntrl errors present ; ordrng 1 Mcu (W11478525) and 1 W11419051 (Acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Elizabeth City, NC 27909

Austin D.

Job Details: 03/03/2023

came out to resolve the issue. disassembled the unit as needed. repalced the compressor and all other parts needed to resolve the issue. added r600 to the system and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Charlottesville, VA 22902

Kyle A.

Job Details: 03/03/2023

Cx complaint of unit not washing or agitating. Did confirm and found unit has bad capacitor. Will need to return to replace.; ordrng 1 W11428524 (Capacitor)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Portsmouth, VA 23704

Zachery R.

Job Details: 03/03/2023

"cx complaint unit not starting, checked unit, no faults stored, ran quick wash cycle, unit started quick cycle with no issues. called techline, spoke with rob documented. provided cx with sr# instructed how to use unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5VHAXWY00

Near Richmond, VA 23223

Orbie

Job Details: 03/03/2023

"cx complaint unit leaking water. verified cx complaint. found water leaking from reservoir in rc side, and the fc side with the pan overflowing with water due to it being stopped up. also found leak from rear tube where it meets the stainless line. cleared tube at FC side, ordering part for RC side and rear of unit. unit currently leaking water at rear due to that hose. cx leaving water on. CX PIF.; ordrng 1 WPW10276792 (reservoir) and 1 8201597 (tube-water)"

We serviced a

KITCHENAID DISHWASHER

Model KUDL15FXSS5

Near Fort Belvoir, VA 22060

Demonte S.

Job Details: 03/03/2023

Inspected the unit. Found that the cx nis saying that the Dishwasher isn't Draining. Checked the Drain Pump to the unit. I'm getting 33.9 Ohms. Drain Pump Motor is supposed to be at 15 - 25 Ohms. Tested the unit. No Leaks. Unit is working as Designed. Cx paid by Card. Cx is paid in full. ; used 1 WPW10348269 ( Whirlpool Dishwasher Drain Pump ( van stock)) from stock

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Chambersburg, PA 17201

Drew B.

Job Details: 03/03/2023

cx complaint that unit is not going through cycle and found the stirke be fauilty not engaging the latch and when in testing found that. ordering W11457841 in stock and schd for the 7th..; ordrng 1 W11457841 (strike 22)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Carlisle, PA 17013

Fred G.

Job Details: 03/03/2023

"cx unit wont go through a cycle. inspected unit and entered diag and found 0 error codes. found when motor was going it was just humming. tested capacitor and found it to be showing O.L. replaced capacitor and tested unit, unit checks good."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Baltimore, MD 21239

Alexander D.

Job Details: 03/03/2023

"cx complaint unit not making ice, not dispensing water and ice forming behind pantry drawer. cx said another company has replaced icemaker 3times already. inspected unit and verified complaint. icemaker harvests and calls for water but fill tube is frozen over and split causing it to leak and form ice block behind pantry drawer. valve is seeping. found reservoir cover not snapped in and in front of filter cover. noticed cover doesnt snap in on one tab because liner is damaged, pic saved. water not dispensing with new filter in. ordering filltube, valve, reservoir with filter head and permagum to cover damaged liner and to get cover to stick to back wall. call cx to schedule return visit once we have eta on parts; ordrng 1 \'W11346622 (reservoir with filter head) and 1 W11043013 (valve) and 1 W11415785 (fill tube) and 1 4318168 (permagum) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Elizabeth City, NC 27909

Austin D.

Job Details: 03/03/2023

cx complaint the unit is not heating as it should. checked the unit and found a loose connection at the terminal nlock. reseated connection. tested operation. unit is good to go.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mount Joy, PA 17552

Justin L.

Job Details: 03/03/2023

Cx complaint unit making loud shrieking noise during spin. Wab able to access unit and found no saved codes. Ran diagnostic and verified noise. Checked under unit and found becasue the way the motor was ramping up and winding down it was creating flat spots on the splutch and causing wear on belt. Ordering parts and setting return for 3/8/23; ordrng 1 W10721967 (splutch) and 1 W11283592 (motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HPS00

Near Bowie, MD 20721

Shane B.

Job Details: 03/03/2023

installed ordered part and restored power. unit began filling and cooling on its own. unit is workign as desgined.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Baltimore, MD 21216

Shane M.

Job Details: 03/03/2023

cx complaint the unit isnt cooling proper. found a dead fan. 120v to fan. ordering evap fan blade n harness.; ordrng 1 WP2315539 (evap fan) and 1 WP2163777 (blade) and 1 W11562214 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Gaithersburg, MD 20886

Julian H.

Job Details: 03/03/2023

replaced icemaker filled with water

We serviced a

MAYTAG WASHER

Model MHW3505FWO

Near Norfolk, VA 23504

Zachery R.

Job Details: 03/03/2023

upon diagnosis noticed unable to read m/s sticker. advised cx to contact whirlpool for another m/s sticker.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ephrata, PA 17522

Justin L.

Job Details: 03/03/2023

As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near McLean, VA 22101

Leon

Job Details: 03/03/2023

cx complaint was unit was bent on the top of tub confirmed complaint replaced the tub seen the left side tube nut was missing ording a new one also ran a few test no leaks could be found; ordrng 1 W11545286 (tub nut)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Fallston, MD 21047

Neil H.

Job Details: 03/03/2023

FILE NUMBERCALLED SAFETY EXPLAINED HOW THE UNIT WAS IN USE CX WENT TO USE RF BURNER AND WHEN HE PUSED DOWN ON THE KNOB THE COOKTOP JUMP OUT OF POSITION KNOBS FLEW ACROSS THE ROOM GRATES FLEW OFF AND THREW CX BACKCX AND HIS WIFE TERRIFIED TO USE THE UNIT AND I TOOK UNIT APART COULD SEE WHERE GAS IS LEAKING BUT UNIT DANGEROUS TO USE AND SAFETY TOLD UNIT NON REPAIRABLE BECAUSE OF SAFETY CONCERN/DANGER THAT COULD BE FATAL

We serviced a

WHIRLPOOL DRYER

Model Wed85hefc1

Near Williamsburg, VA 23188

Carl A.

Job Details: 03/03/2023

"cx complaint of unit squeeling when tub turning,checkedu nit to find that the idler roller had bearing on it had failed replaced parts works as designed break down as follows 1/279640,Idler Pulleyservice call break down as follows service call 120.00parts 22.95shipping 15.00labor 110.00sub total 267.95tax 1.38grand total 269.33deposit 269.33; ordrng 1 279640 (Idler Pulley CA / VS), used 1 279640 (Idler Pulley CA / VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Dover, DE 19904

Frederick R.

Job Details: 03/03/2023

CX complaint is WM not enough water. Inspected/tested and found F8E1 code for LFNF. Checked inlet valve and found clogged cold water port. Replaced valve from pre-id. Calibrated and retested and unit is now working propeerly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Greenbelt, MD 20770

Shawn D.

Job Details: 03/03/2023

cx complaint paddle is sticking for ice and water and freezer bin is keeping the freezer door open. inspected unit and confimred padle sticking and bin causing door to stick open. cleaned switch and spring and is working better. i then found the fornt pan is warped and is causing the freezer door to stick open some allowing warm air into unit. unit needs a new freezer pan and ordering dispenser stuff incase for return but might be fine.; ordrng 1 W11336585 (front pan) and 1 W11109510 (paddle) and 1 W11109505 (spring) and 1 W11087492 (switch)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Ashburn, VA 20148

Ken M.

Job Details: 03/03/2023

"Customer complaint is that the unit vibrates and knocks during the spin cycle. Customer had the unit loaded and it was spinning on arrival. Found the noise is the drain and water lines smacking against the back of the unit. Cabinet was not quite level. Cabinet leveled and unit tested unloaded. Unit is working properly. Because the unit is sitting in a drain pan and can neither be moved forward or backwards, recommended customer place something soft between the unit and the supply/drain lines to stop them from smacking the back of the unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EFP02

Near Alexandria, VA 22308

David J.

Job Details: 03/03/2023

Cx complaint unit is not cooling things in top of RC only bottom. Arrived today and inspected unit found temp at top of RC at 65 degrees. Found in crisper drawer to be 48 degrees. Put unit into diagnostic mode and and ran test 1 unit reading 38 degrees in RC which is way off. Test 56 ti run evap fan and its working. Unit thinks its cold enough where the evap fan doesnt run. Quoted Cx for repair and collected 120.00 for service call. Cx will let us know within 30 days ; ordrng 1 W11395641 (Evap fan assembly)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Suffolk, VA 23434

Branden R.

Job Details: 03/03/2023

"cx complaint grinding noise - top load washer - pre-id start of the cycle checked unit and found drive pully unseated allowing it to spin on the sheild to gearcase , reseated and tested unit all major componets checked good and unit is running as designed , found when draining main drain on the house is backing up had to unplug unit before it leaked out of drain , advised cx they will need to contact a plumber drain to be clear ."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, VA 23224

Orbie

Job Details: 03/03/2023

cx complaint unit squeaking. found loose belt. replaced belt from vs. tested unit working as designed; ordrng 1 W11239857 (belt oa/vs)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Corapeake, NC 27926

Austin D.

Job Details: 03/03/2023

came out to resolve the issue. disassembled the unit as needed. replaced the harness and tested operation in a drain and spin and normal cycle. unit is running as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Columbia, MD 21046

Dustin F.

Job Details: 03/03/2023

"Contacted CX while at call before, CX stated she messaged and talked to office, had already rescheduled for next monday.; saved tckt"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHB04

Near Wakefield, VA 23888

Lucas R.

Job Details: 03/03/2023

"replaced control, heater did not come on, after 15 min run time still no frost pattern, replaced compressor drier and evap, pressurized, no visible leaks, vacuumed and charged, low pressure at 0, frost pattern forming, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hopewell, VA 23860

John P.

Job Details: 03/03/2023

CX complaint unit not cooling checked unit found compressor locked up. Ordering compressor.; ordrng 1 W11574734 (Compressor) and 1 2ctss (2ct ss)

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