Customer complaint unit is stops cooling and she has to flip the breaker when breaker comes on the unit is displaying warmer temps and takes a few hours to come back down and refrigerator is warm and freezer items are thawed. Ice cream is soft. I tested temps and found the temps in the freezer is 2 and refrigerator is 36 after reseting the temps went to FC 8 degrees and RC 46. The unit is cooling and is making ice so if seems like is beeing affected by run times. Usually witht this issue is the UI at the front. I collected in full for the front control i did tell the customer that if the issue persist the rear control needs to be replaced. Quoted 253.90. Run times are more with the front control. Collecteed in full for repair 341.28.; saved tckt

replaced suspention tested unit working as desighned

CX complaint RANGE blower runs many hours after oven is cancelled. In test mode temp displayed 84F even though unit has not been used today. Replaced sensorwith same result. Sensor measures 1.09 K OHMs at connector & control. Schedule RANGE 657402 & FRIDGE 657409 same day. CX request JJ to return > JJ; ordrng 1 W11082269 (OVEN ACU)

installed epoxy to crack unit is sealed and working as desighned

"Cx complaint no cool.Inspected unit, found frost biuld up on evap and fan not running. Removed evap cover, noticied of a thick frost build up on upper part of evap and no frost pattern on the lower part. Compressor amp draw 1.1A. Removed frost, the fan started. Called seal system tech support, vas told me to order evap and compressor. The call dropped and I was unable to ack for tech ID. Quoted repair $1418.38 with $500 labor for compressor WPW10507886, drier W10143759 and evaporator WPW10321158. Cx declined repair. Collected $120. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 WPW10507886 (compressor) and 1 W10143759 (UV drier) and 1 WPW10321158 (evaporator) and 1 sealed system tech and 1 3 counts"

Customer complaint unit is not making ice. I tested the unit and ice maker lost home position. Intalled new ice maker and collected in full. Unit is back to normal operations.

CX complaint of an exploded inside. Arrive to unit and inspected and found whole burnt through bottom oven cover removed oven cover found bake element had ignited. Removed back panel to inspect terminal block and found to be properly secure found broiler element to ohm out correctly. Called whirlpool safety and explain the situation and my findings SR number is above. Customer is going to call whirlpool safety to figure out what to do next. Whirlpool offered to pay for parts but customer does not feel safe with unit and home whirlpool will contact us once they come to a conclusion. Unit does not work and its unplugged from power.; ordrng 1 W10777210 (Bottom of oven) and 1 W10779716 (Bake element) and 1 W10884488 (Control)

unit is now working and was bale to finally free filter.unit is now working propr;y called office to refund for parts

"cx complaint of water constane flowing checked unit to find that the water valve stuck open ,ordering parts needed for repairs; ordrng 1 W11513255 ( Water Inlet Assembly (complete)) and 1 W11513246 (CNTRL-ELEC)"

CX COMPLAINT WAS THE WATER FROM STEAM FUNCTION I ASKED CX HOW MUCH WAS IN THE DRYER DURING STEAM CYCLING AFTER TESTING IN DIA VALVE SHUTS OFF CX SAID 1 PAIR OF PANTS TO TRY IT OUT I EXPLAINED IT NEEDS TO BE A FULL LOAD OF CLOTHES FOR MIST TO SPRAY ON AND IF NOT IT WILL SPRAY ON DOOR DIRECTLY AND OUT TO FLOOR SO UNIT GOOD

"cx complaint of unit randonly shutting down temp ranges mostly on higher temps last time it shut down at 250 unit was still very warm to be able to pull out and completely diag called techline spoke with Leon ran diag to find F2E1 was advise to replaced consule break down as follows 1/W11086141,Control Panel, Stainlesssevice call break down as follows service call 120.00parts 423.58shipping 15.00labor 110.00sub total 668.58tax 25.41grand total 693.99deposit 693.99; ordrng 1 W11086141 (Control Panel, Stainless)"

"Replaced blower assy, unit tested and hood works fine"

cx complaint unit is still not making ice.inspected unit and could confirm cx complaint.ran serval test per techline and found bad pump. W11542867 0 tribles; ordrng 1 W11542867 (pump)

"Cx complains about a water leak, inspected unit .. the drain tube on freezer section is clogged with insolation. i use the steam gun. unti tested and water drain fine"

"CX complains that the unit not making ice, inspected unit, i ran test mode .. error e2 motor lost positon, ran test# 59 .. ice maker motor not working at all. fill tube and dual valve cks ok, test#36 fan box motor is working.. ran test#57, 58 and 59 ice maker nto working at all.. order part; ordrng 1 w11579560 (ice maker)"

"Cx complains that the fan not working properly, inkspected unit, power cks ok, unit tested on low, med and high speed and works ok, run a test with a paper towel, hood works fine"

CX complaint is the unit isnt drying properly. Inspected unit and found unit is heating but element isnt cycling properly not cutting back after first start up. Ordering Thermostat and blower; ordrng 1 WP8557403 (thermostat) and 1 WP697772 (Blower)

"installed new vent fan assy, found FA2.FA3 stored cleared ran diagnostics, went all the way thru with no errors , filled rinse aid and started cycle for cx to monitor, tested all ops ok"

Cx complaint unit is not working properly inspected unit found center draw rivet broke loose also gasket is torn in top corner one sent is damaged ; ordrng 1 W10917313 (gasket-dor) and 1 W10794565 (support)

replaced timer and allow 24 hourrs to unit to work as designed if not cx will call back in on monday

"Confirmed cx complaint unit not cleaning properly. Found F6E1 error, F5E1 error, F9E4 error codes, low water flow, door stuck, lower spray arm diverter failure. Confirmed water flow to unit, heard diverter clicking, wash motor trying to engage but seized and humming. Ordering sump assembley.; ordrng 1 W10861526 (pump&motor) and 1 look"

"CX complains unit will start cycle and shut off right away. Confirmed, unit will power on and start a cycle but shut off right away. unit shows f2e1-stuck button error. thermal fuse reads 0 ohms, thermistor reads 14.8kohms, element reads 9.4 ohms, Tco reads 0 ohms. high limit thermo reads 0 ohms. Unit is recieving 238vac from outlet. Called techline and spoke to Chris who says because unit is showing a stuck button and 'pause' on display user interface reccomended to be replaced. Quoted for cost of repair to which he declined. Charged CX for service fee, CX paid in full. No further work needed at this time"

"CX complaint: dryer working but keeps throwing 'clean vent' error, inspected unti, found no faults stored. however did find that when Vent cleaners cleaned out vents and resecured new vent to unit they kinked the dryer vent. i unkinked dryer and pulled dryer out a tad to get rid of some slack in vent ran dryer for 20 min empty and 20 min with a load in it. Error never poppped up againCx is going to either leave unit out like so or get vent people to make the proper length vent for dryer.; ordrng 1 Look (Look)"

cx complaint unit frosting in back and front. confirmed complaint. checked to find liner warped. temps at arrival 39.4 rc -1 fc. called techline spoke to Butch deemed unrepairable due to warped liner

"Cx states freezing at bottom of RC, confirmed complaint. Ran test 1, 2, and 39, all thermistors passed, checked resistances at control, all thermistors in spec. Defrosted evap, found evap supports expanded, preventing evap cover from installing fully, ordering evap supports.; ordrng 1 W11028224 (support) and 1 W10837626 (support)"

"installed new capacitor and shifter per previous, calibrated and test thru diag and drain and spin, tested all ops ok"

"Confirm builders complaint of Dent on handle, ordering handle; ordrng 1 W11110499 (Handle)"

replaced heater per svc pointer w11540964 s17304 cover p&l working fine now

noise from fridge tested unit test three and four slight noise from compressor removed power worked on a different unit while plugged in after 15 mins louder whine from compressot ordering compresor; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)

replaced sump/motor & working

u nit isnt defrosting again will need control harness fan and sensor; ordrng 1 W11546690 (control) and 1 WP2315549 (fan) and 1 W11218402 (harness)

CX complaint about unit not working confirmed circuit breaker on wires ok found unit unplugged from back outlet plugged unit back & working properly

"F7E8MOTOR OVER TEMP ERROR AND THE CX SAID WHEN HE UNPLUGS UNIT IT WORKS BUT OTHER TIMES GETS STUCK AND JUST BLINKS TIME AND LID LOCKED UNTIL HE UNPLUGS FOR FEW MINS.MOTOR AND MOTOR CONTROL ISSUE; ordrng 1 W11195971 (Whirlpool Washer Stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11624943 (Control Unit Assembly, Machine And Motor)"

installed coil working as designed now

cx complaint thjat unit is not agitating nd makes noise they claim the unit was schd for a gearcase replacment again back in october but no notes past 8/2 and that note was the tranmssion was replaced although when arrived the unit is in the garage and unhooked.. i was able to run a cord to it to run it to verify the issue possible and see if another trnamsison is needed or not and or see what else would be needed ... did find noise when turning very loud like dstripped bearings. will need follow prts for complete repair.. cx will call when basket asrrives well bring bck rest of prts. all in stock.; ordrng 1 look (look) and 1 2tech (2 TECH) and 1 2COUNT (2 COUNT) and 1 W11454741Q (TRANS 7@TRB) and 1 W10721967 (CAM 56@TRB) and 1 W10913953 (shifter 59@trb) and 1 W10554251 (spin basket 5@trb) and 1 WP389140 (drive block 5@trb) and 1 WP21366 (spanner nut)

Cx complaint of unit bottoming out. Did confirm and found one suspension arm not seated properly and unit not level. Reseated suspension and leveled unit and unit is now as designed.

cx complaint unit not spinning out clothes. checked unit to find error code f8e1. checked to find cx on well water and cold water valve clogged. ordering valve to complete repair. cx pif as of 2/24/23; ordrng 1 W11168740 (cold valve134.49) and 1 look (look)

"Cx complaint the lower rack falls when pulling out. Inspected rack and found the left lower rack wheel had fragmented into the tub. Replaced wheels using pre-id parts, the rack is level when pulling out. Unit checks good"

I arrived at location. I could not find room 108 in the call box so I called the number on file. The customer stated that he was unaware of today's appointment. And advised me that there was nobody there to let me in. Customer stated that he would have to reschedule. I called the office and spoke with Ethan. Ethan stated he will reach out to the customer.; saved tckt

cx stated unit ois making noise i heard this its the condesor fan making noise found it loode reinstalled it tpoo braket leveled unit not it checks okno noise

"8-4 5-1 10-2.. ck fnd units element needs the rework, the lower gasket is leaking water the vent assy is giving a wax motor error... need parts...; ordrng 1 w11606677 (door seal) and 1 w11416460 (vent assy) and 1 w11537778 (element assy) and 2 WP8269145 (brckt-mtg)s"

"Cx complained the unit has a gas odor. Using bubbles, took the unit apart and wasn't able to get an odor or bubbles from any of the connections at the manifold or regulator, nor with the gas detector. Explained all to safety. Job complete."

"Replaced part, the clamp was wrong, used clamp from v/s. Unit tested ok, no leaks.; ordrng 1 W10789434 (clamp (RI van stock)), used 1 W10789434 (clamp) from stock"

cx wanted gasket installed.installed gaslet and tested unit.now sealing properlyadvised cx give unit 24hrs for gasket to mold into shape

"Customer complaint is a unit is not making ice. I first put unit into manual diagnostic test mode. The first four tests everything passed recirculating pump turned on and water was pumped across the evaporator plate. The next test was reservoir drain pump. I checked and found that the drain pump is not removing water from the reservoir. I have 123 volts ac at the drain pump wires going to the drain pump. I then select the next manual test which is compressor and condenser fan test. I inspected evaporator plate I could see that it was frosting over like it should I checked the condenser fan at this time and found condenser fan is not moving. I found condenser fan plugged in. I then checked for voltage and had 121 volts ac to condenser fan motor. I selected gas valve operation and compressor and and gas valve was energizing. I explained to the customer the reason why the unit was not making ice at this time was due to the compressor and condenser overheating because of fan is not pushing air across the condenser. Even though the new fan was replaced I'm not sure if it was operating at the time that it was replaced. I advise customer that compressor was most likely overheating and shutting down and or the condenser was overheating and not allowing thermal dynamic transfer of liquid refrigerant changing to a gas refrigerant. Customer would like a brand new compressor now because of the circumstances. Unit will now need another compressor, another condenser fan and now reservoir drain pump. Ordering parts. I spoke with keon in the office he sched"

replaced control and tested unit now working

Part wasn't on van called office office rescheduled ; O-emld tckt

Cx complained of a drip from the ice maker. Installed new IMA and tested and it no longer leaks. Job complete

"Cx complaint no ice.Temp in the Fc 3F. Icebox fan ok, water fill ok. Icemeker selfdiagnostic (yest 120) got stuck on 02. Icemaker didn't eceive power, issue with triton board and possible short on icemaker motor. Unit needs dispenser UI W11533211 and icemaker W11557002; ordrng 1 W11533211 (dispenser UI) and 1 W11557002 (icemaker)"

"Cx complained of door issues. Inspected the unit and found a bad cam. Installed new cam, slide and raised the front of the unit and the door now closes by itself with no squeak. job complete"

Cx complaint unit is clicking while agitating ordering gearcase ; ordrng 1 W11449841 (Gearcase)

Cx complained the unit did not power on. Inspected the unit and found there was no power at the control or the junction box. There was 122vac from L1 to ground but not to N. Unit needs electrician. Job complete

"3-3 unit is giving a 3-3 error, sforted or open thermister. the unit will not function... need parts...; ordrng 1 WP8577274 (thermistor) and 1 W10909685 (fuse-thrml)"

cx complaint unit hardly spins.inspected unit and coudl confirm.took unit apart and found unit rollrs to be filled with hair and binding when the spin underload.cleaned unit out and unit now spins erffortless.unit is now good

Cx complaint unit is not working properly not making ice inspected unit found ice maker stuck mid cycle ordering the ice maker assy ; ordrng 1 W11548540 (Ice maker)

replaced element and tested and now lower oven works. unit is good

cx will need refund on differance in parts ordering correct motor and door per ms; ordrng 1 WPW10546285 (ice chute door motor) and 1 WPW10504458 (give to mr to check both parts)

As per previous visit was able to access unit and replace parts. Tested unit and verified fabric softener dispensed unit now checks good no further work needed

cx complaint all buttons on control not working. confirmed auto clean button not working. cx also mentioned dispenser does not open. confirmed dispenser issue ordering dispenser and console assembly. confirmed unit working. ordering parts needed for repair.; ordrng 1 W10811148 (Console Assembly (includes Active Overlay & Insert)) and 1 WPW10199696 (dispenser)

cx complaint insulation hanging at the bottom and gasket falling off inspected unit and conifirmed insulation hanging so adjusted that then found gasket needs to reseated so fixed that and tested no leaks and insulation is staying in place. unit is good

Unit with icemaker lost position error code ordering icemaker ; ordrng 1 W11579560 (Icemaker)

Control replaced and tested. Unit is working properly.

"Cx complained the unit did not power on. Inspected the unit and found that the fuse is open. Jumped the fuse out and the unit powered on, set it on bake and the fan turned on as well. Unit needs new fuse; ordrng 1 WPW10545255 (fuse)"

AS per previous visit was able to access unit which is still outside and replace parts. Calibrated and tested unit now checks good no further work needed

"Cx complained the unit did not make ice. Inspected the unit and found there is an error of E5 for bad thermistor on the ice maker in step 56. In step 57, the unit completed a harvest, step 36, the ice box fan came on and in step 45, the ice maker filled and despite all that, cx says the unit never made ice and the icew maker is controlled by the user interface. Unit needs new ice maker because of the code of E5 and its loud when cycling and user interface. PLEASE UNPLUG UNIT PRIOR TO INSTALLATION, IT PULLS DIRECTLY OUT; ordrng 1 W11578046 (user interface) and 1 W11579560 (ice maker)"

Cx complaint lights out in unit. As per Technical Service Pointer #: W11460554 Rev I and Special project #: S191AQ was able to access unit and replace freezer led. Unit now checks good no further work needed

"CX complaint: during cycles unit doesnt fill up as much anymore. Inspected unit, could NOT confirm complaint, Ran deep wash and confirmed proper water leve, Ran 3 diff test cycles and leveled/recalibrated unit. confirmed pressure hose not kinked or clogged. Confirmed no fault codes present. Suspect PRessure switch on control has gone bad. Ordering control and sending Inlet valve back for return.; ordrng 1 W11170645 (control)"

Cx complaint of cracks on cooktop while cooking and cx heard popping noise. Was able to access unit and remove cooktop to find hairline heat fisures causing cracking underneath at burner she was using with no signs of impact. Replaced cooktop with pre-id and unit now checks good no further work needed

"Installed new LEd and the LED was too dimmed compared to the other ones. Repalce light with one in VS. Unit is back to normal operations.; ordrng 1 W11205082 (module), used 1 W11205082 (LED VS) from stock"

Cx complaint unit leaking. Was able to access unit and found failed fittings. Replaced with pre-ids and tested unit now checks good no leaks and no further work needed

cx complaint grinder came off. checked unit to find metal piece came off attempted to reinstall metal piece to no success. called techline spoke to Rob. advised to order kcdi250xa to install. sr7735809711; ordrng 1 look (look) and 1 kcdi250xa (disposer)

"CX complaint: not making iceUpon visit, noticed immediatly the FC evap fan was grinding on ice. Inspected evap and found good even frost pattern but motor was chattering and blade was chipped.Inspected unit further, confirmed no ice being made, Checked for voltage when setting IM to cycle in test mode, got nothing to IM motor. Checked resistances at harnass at bottom of door to top of door, found IM motor wire (black to red) reading open. and when calling for IM to cycle the switch was only getting 4v from control. Unit needs New FC door, Control, evap fan motor, and evap fan blade. CX doesnt want to repair unit, left and saved quote and charged CX svc fee."

"Cx complaint: unit wont fill or drainInspected unit, could confirm complaint. ran test cycle, unit filled and drained but wash motor would not come on. tried 3 separate times with no avail. checked resistance on wash motor, motor reads open. Unit needs new sump and motor. CX doesnt want to repair unit and is upset and wants to replace with different brand. quoted cx for repair and collected svc fee.; ordrng 1 look (look)"

cx complaint unit is not powering on.checked unit power cors and checks out good.checked out let and got 105v at l1 and 109 at l2.unit s not getting enough power to power unit on.

Customer complaint unit is not turning off the counter light. I tested the unit and found the unit has a bad board. I tried to help the customer to get a new one they gave him a code to us he is gettging a new ione collected 120.; ordrng 1 W11342846 (control 179.05)

GOT HERE went to replace all parts found that harness has different connectors for heater & fan tested contiunity on existing one & working replaced thermistor & diffuser MUST WAIT 24HRS TO COOL DOWN AGAIN

"Cx complains about an error code, inspected unit, ui board not working at all.. also the membrane on the control panel is detached.. unit need control panel.. i left the ui board with customer, we need to replaced on the next visit; ordrng 1 w11460908 (control panel)"

unit not draining replaced harness splioce going to drain pump and also replaced drain pump

cx complaint unit is not closing properly.inspected unit and could confrim.try readjusting door and unit had no change.further inspection found unit hinge to be defective.called office to order parts as this ticket was added to me.

"CX complaint is no cool. no ice. Inspected/tested and found compressor blazing hot with both compartments barely working. Pulled amp draw of 0.73. Compressor also making rattling noise. Cut into drier and unit was evacuated and full of refrigerant. Replaced compressor and installed UV drier and coupler. Pressure tested with nitrogen and no leaks. Vac'd down to 30in for 15mins. Filled with 5.25oz of R134a. Compressor running at 1.01amps, all fans running properly. Informed CX 24 hrs for unit to get to temps. Unit working as designed. Job is complete"

came out to replace parts on unit disasembled and replace all parts tested unit is running as designed .

Installed the High Voltage Board to the unit. Unit is working as Designed.

Inspected the unit. Checked the Temperature in the Freezer Section. I'm getting 5.9 Degrees and slowly dropping. Refrigerator Temperature is 38.1 Degrees. I then checked the Ice Box Temperatures I'm getting 8.9 Degrees. Checked the Compressor Section. Unit already has a Coupler & Drier installed. Checked the Pressures to the unit. High side is reading 120 Psi and 0 on the low side. Checked the Ice Bin. There is Ice in the Bin. I then checked the Coils to the unit. Coils are clogged with Cat Hair. Unclogged the Coils with a Vacuum. Told the cx to allow 48 hours for the unit to Cool properly. ( If any questions please check Sd Pictures.)

"cx complaint unit not completing cycle, checked unit found f5e2 lid latch code, found lid warped causing strike not to engage latch, replaced lid, calibrated, tested, unit working as designed."

cx complaint washer it shut off in the middle of the cycle and making loud noise and do nothing. checked unit and found drain pump connetion unseated not allowing unit to cycle when turned on . reseated connetion and checked over all other connetions on unit everything checked good . tested unit and everything is running as designed .

Customers complaint is softner drained while she was putting it in the cup. Advised her it runs off a siphon so it was just it had to much in the cup when she closed it and it started to siphon. Collected service call. All check ok.

dishwasher f7 e1 error for water not being warm enough and control shutting off heater tested water at 74f exited diag replaced heater ran diag again never the end heating up to 89f informed customer to start running water in sink to heat water up husband informed me that it is a older water element drying at end of diag

"cx complaint of unit making ice,checked unit to find that the icemaker had failed replaced icemaker tested unit works as designed"

No email. Cx concerned filter leaking. Confirmed off brand filter leaking. Inserted every drop filter supplied by customer and unit not leaking. Fans working. Icemaker working. Gaskets good. No other issue found working as designed

"Cx complaint unit leaking found water dispenser clogged with detergent spraying over tub ring, found dye trapper sheet in fill cup clogging tub ring and unit off balance"

Installed control tested working as designed

CX Complaint unit making noise found noise coming from rotor bolt backing out tightened rotor bolt tested working as designed

Capacitor replaced and tested. Unit is working properly. Old part left with customer.

Upon arrival The persons here were unaware of any problem with the unit. No service done today. I left a TY just in case they need us again. No service done today. Job is complete

"CX complaint: soot. Inspected and verified complaint. I adjusted the air shutter on the burner and tested unit and it is now working properly. If problem persists, the burner may need to be replaced. Job is complete"

CX complaint is dryer still making noise. Inspected and could not verify complaint. I suggested CX take a video or audio of it if it happens again and call back. Unit is working properly. I dfid find damage to top panel of drer and documented it and CX is aware of it being prior to any VIA vist. Job is complete

"Customer complaint is that the unit will not run a cycle properly. Unit tested and the motor fails to turn either the drum or agitator. Capacitor tested and failed, 0 nF. Capacitor replaced and unit retested. Unit is working properly. Old part left with customer."

"Cx complained the unit did not advance. Inspected the unit and found that it hummed 3 times before draining. Installed new capacitor and tested and it now fills, washes and drains. Job complete"

Installed filter housing tested unit now working as designed

CX complaint freezer door hard to open and close checked unit found gears for freezer door off track reseated gears and aligned properly door now opening and closing as designed