We serviced a
AMANA RANGE
Model ACR4303MFB3
Near Washington, DC 20002
Samuel R.
Job Details: 03/03/2023
cx complaint unit is not working on bake.inspected unit and could confirm.found therminal block to have failed due to a loose wire making contact.unit will need a new harness due to damage on wires and new therminal block; ordrng 1 W11616884 (harness main)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, PA 17408
Sal R.
Job Details: 03/03/2023
I was able to access and replace the motr. I then reassembled the unti and found it to be opperating as designed. Unit test good.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Alexandria, VA 22301
David J.
Job Details: 03/03/2023
"Cx complaint of off balance load and noise when washing. After my previous visit I had found the inner tub was not round causing the spin cycle to be violent. Arrived today and disassembled all parts and removed inner tube. Replaced with new tub and replaced all parts. Ran diagnostic cycle and ran a test cycle. Tub looks much better and is not OB during spin. Checked for errors and had none, still could not here any sound. Cx will take a video of noise happens again. Re calibrated unit. Unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bel Air, MD 21014
Neil H.
Job Details: 03/03/2023
4-37-1CX COMPLAINT UNIT NOT WASHING WASH MOTOR FAULTY; ordrng 1 W11025157 (pump&motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Washington, DC 20018
Samuel R.
Job Details: 03/03/2023
replaced ice maker and tested ice maker now working good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Culpeper, VA 22701
Eric F.
Job Details: 03/03/2023
"Confirmed cx complaint unit not washing properly. Found agitator plate loose, spinning freely in tub. Tigthened agitator, tested unit, unit working as designed."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Greenwood, DE 19950
Michael E.
Job Details: 03/03/2023
"CX complaint: not spinning clothes out. Tested and verified complaint. No error codes. In diagnostic, unit shut off when it was in low spin. Tested stator and 2 of the windings were showing OL. Replaced staor. Tested and now buttons are not responding. I do have 12vdc into UI. Ordering UI. Cannot reschedule due to AIG; ordrng 1 W11325578 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 03/03/2023
REPLACED THE DRUM UNIT TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Ijamsville, MD 21754
Marc M.
Job Details: 03/03/2023
"installed parts. must note that there have been several corrosive spills of detergent that have never been cleaned and have resulted in damage to surrounding plastics/metals that will no longer be covered under warranty due to cx abuse policy. also found a completely impacted drain pump pre-filter with many items that should be removed before begining wash cycle. cx son was home so did not have a chance to notify cx personally, but did notate in detail on TY card that further damage as a result of cx abuse will not be covered under warranty."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near McLean, VA 22102
Leon
Job Details: 03/03/2023
cx part came defective reordering a new one; ordrng 1 W11344874 ((reorder)blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Davidsonville, MD 21035
Shane B.
Job Details: 03/03/2023
cx complaint is the unit not cooling properly. unit is in a garage and was unplugged when i arrived. i informed cx the unit needs to be in a temp controled enviroment. showed her in use and care where it says that. she showed me all paperwork sent with unit and it was not delivered with a use and care guide. cx now understands the unit will not work in the garage. she is going to give unit to her son who will put it in a house. unit is workign as deisgned.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rockville, MD 20850
Marc M.
Job Details: 03/03/2023
"cx complaint unit producing a rubber friction/burning odor following previous gearcase install. immediately contacted Techline to further documentation on file. checked under unit for damage or wear to the belt. found no signs of rubber belt shavings on the belt itself or on the interior of the pulley shield. checked for oil from the gearcase recently installed and found no oil anywhere under unit, that would produce an odor. checked for any thermal events to have occured on wiring or within the control compartment and found none. checked for the basket to not be seated following previous repair and potentially rubbing the tub ring, and found no issues. submitted all photos to TL."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Elizabeth City, NC 27909
Austin D.
Job Details: 03/03/2023
"cx complaint the unit is not spinning properly. checked the unit and found the leveling feet bent and warped so that the unit can not lay flat on the floor. thererfore, ordering new leveling feet to resolve the issue. will return once the parts come in.; ordrng 4 W10888529 (leveling feet)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Unionville, VA 22567
Eric F.
Job Details: 03/03/2023
"Installed valve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Damascus, MD 20872
Marc M.
Job Details: 03/03/2023
installed parts and tested unit. unit now checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Locust Grove, VA 22508
Tanner B.
Job Details: 03/03/2023
"Founds oil under unit and on all components , installed new clucth , gearacse and belt. found capacitor was blown, but still powering motor oddly.. did have a f7e6 error wjhen arriving .. ordering cap/ motor; schdld next appmnt for 3/8 WED !"
We serviced a
WHIRLPOOL DRYER
Model MEDX700XL1
Near Ellicott City, MD 21043
Eric W.
Job Details: 03/03/2023
cx complant of unti making noise inspected unit found blower is good but npacked up with lint removed lint and tested unit no more noise
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Suffolk, VA 23434
Branden R.
Job Details: 03/03/2023
came out to replace parts on unit disasembled and replace all parts needed tested unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Adamstown, MD 21710
Ricardo S.
Job Details: 03/03/2023
"Cx complains that the unit was tripping the breaker, inspected unit, power outlet cks ok 120vac, all conneciton on mian board, motor are fine, unti not working at all, display say .. closed lid.. main board recieve 120vac, faulty lid lock, order main board just in case... unti needs lid lock assy; ordrng 1 w11510463 (cntrl elec) and 1 w11394572 (door latch)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Aberdeen, MD 21001
Neil H.
Job Details: 03/03/2023
CX COMPLAINT WASHER MAKING WHISTLING NOISE AND BANGING AT TIME OF FILLING UNIT DIDN'T HEAR IT BUT I KNOW WHAT CX WAS REFERRING TO WAS IS GOOD BUT ANTI HAMMERING VALVES CAN HELP OR LOWERING WATER PRESSURE
We serviced a
JENNAIR MICROWAVE
Model JMW2430DS1
Near Suffolk, VA 23435
Branden R.
Job Details: 03/03/2023
help lr with unit
We serviced a
WHIRLPOOL DISHWASHER
Model jdpss246ll1
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/03/2023
"Cx complaint upper rack hanging from left side.Inspected unit, found the left track separated and right one warped. Ordering left track W11212732 and right track W11212734. Marked pre id adjusters to be used on return if needed. Return visit 3/10/23; ordrng 1 W11212732 (left track) and 1 W11212734 (right track)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Culpeper, VA 22701
Tanner B.
Job Details: 03/03/2023
"Installed new fan, tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Chesapeake, VA 23322
Zachery R.
Job Details: 03/03/2023
"cx complaint unit unresponsive, checked unit, unit displaying f2e1 stuck key fault. cleared fault calibrated and tested. started quick wash cycle, no faults present. unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ashburn, VA 20148
Ken M.
Job Details: 03/03/2023
Sump assembly replaced and unit tested. Unit is still giving an F10E4 error code. Tested diverter motor from the control and found 2.954kohms. Was expecting between 1-1.4kohms. Checked same resistance directly at the diverter motor and got nearly the same high reading. Received a defective diverter assembly on the new sump. Reordering sump assembly and also ordering the control.; ordrng 1 W11460946 (sump assy(reorder)) and 1 W11629914 (control)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Walkersville, MD 21793
Ricardo S.
Job Details: 03/03/2023
"Replaced parts, unit tested and works fine"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 03/03/2023
"Cx complaint, cooktop flames not operating properly, with the help of the cx, removed the cooktop. Installed manifold assembly, reinstalled the unit and verified all cooktop functions for proper operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Crofton, MD 21114
Israel R.
Job Details: 03/03/2023
"F7E9 lock rotor, F2E1 stuck key, F0E3 overload, F7E0 los of power, F2E1 stuck key. Customer complaint unit is not spinning or finishing a cycle the unit shuts off and flips the GFI. I found the unit is leaking from the gearcae oil everywhere and the screw for the roto is not coming out tried everything. Quoted for gearcae and slider. collected 120 and if customer calls owes 515.73; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (slider 19.94)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near New Market, MD 21774
Ricardo S.
Job Details: 03/03/2023
"Replaced parts, unit tested ok.. no leaks"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Little River, SC 29566
Jason T.
Job Details: 03/03/2023
"With a helper tech PF, installed parts to complete the repair, verified all vac voltages, tested by heating up a cup of water for 1 minute, temperature tested at 140 degrees, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ashburn, VA 20148
Jason A.
Job Details: 03/03/2023
Called CX from callbox. CX stated they called 3X to cancel. Inspect tub for damage before starting;
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Dunkirk, MD 20754
Shawn D.
Job Details: 03/03/2023
arrived asked cx how washer is doing and she said its been working great and sounds good. installed the pads to the cabinet and unit is now good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB2557CSL
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/03/2023
"Cx complaint icemaker didn't stop making ice and also filled the ice bin with water. Pantry lid is broken.Found left hing broken on the pantri lid. Tested icemaker, found it running and stoppping constantly. Ordering end cap W10874836. Pre id icemaker to be installed on return. Cx paid in full ($396.51 with check 3691). Return visit 3/14/23; ordrng 1 W10874836 (end cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Ocean View, DE 19970
Michael E.
Job Details: 03/03/2023
CX complaint: strange noises and very loud. Tested and verified complaint. CX played a video for me in which i heard strange sounds. One of those sounds was like a brief scream from a baby but i was not successful in getting unitv to recreate. I did get some sounds from the refridgeration system but not unusualy loud. The baby scream sound was very loud but could not duplicate. Unit is working properly but with sounds CX does not like. Called WPTL to document. Unit is working as designed. Job is complete
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near Dayton, MD 21036
Robert L.
Job Details: 03/03/2023
"cx complaint leaking again from water spoiut, found cup had 1/2' of water, valve passing water again, spoke with tech line(no SR) said to check pressure and replace valve also add check valves onto supply to door, ordering valve, check valves and pressure tester.....will need 2 tech to pull out unit to access shut off valve; ordrng 1 W11243758 (fill valve) and 2 2314271 (connector)s and 2 8201815 (connector)s and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Bowie, MD 20716
Shawn D.
Job Details: 03/03/2023
"complaint no cooling again, looked over unit for uv dye found none, took pressures 20 inch vacume, 75 highside then pressures qualized at 20. nitrogen showed no signs of bubbles on either evap when soaked with soapy water called techline documented issue chris unti has a internal leak and is sending unit up for review. i did not use my torch so did not charge anything was just confirming if fixable but was not"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Gaithersburg, MD 20886
Julian H.
Job Details: 03/03/2023
CX complaint about unti not working inspected & found strike broken CX states it didnt response b4 strike broke off put unit in diagnostics confirmed f5e3 error lid switch stuck in close position also error f9e1 long drain pump looked fine 19oh resistance need strike & latch advised CX that we need these 2 parts b4 diagnosing anything else CX PAID $291.36 THRU APP OWES $100 LABOR; ordrng 1 W11457841 (strike) and 1 W11394572 (lid switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Palmyra, VA 22963
Kyle A.
Job Details: 03/03/2023
Cx complaint of stuck filter. Did confirm and removed old filter and adjusted filter head so retracting arm would work. Unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model IBS350PXS00
Near Rockville, MD 20853
Julian H.
Job Details: 03/03/2023
CX complaint about unit not starting after self clean found that thermo fuse from top was good but the on the back was open need thermo fuse kit per svc pointer W10645961 getting 25vac from transformer to control board bypass fuse from the back same result need control board as well CX OWES $120 LABOR COLLECTED $549.25 THRU APP; ordrng 1 WP8304381 (cntrl-elec) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MHW6000AW
Near Falls Church, VA 22046
Leon
Job Details: 03/03/2023
CX COMPLAINT was door lock wouldnt unlocked confirmed complaint tested the door lock the lock was bent in the inside and the pressure switch was reading OL ohms when i tested it replaced both parts tested unitunit locked and unlocked with no issue
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Chantilly, VA 20151
Christian C.
Job Details: 03/03/2023
Cx complaint unit is not cooling in both sections. Inspected unit found evap cover iced over. Foud evap in a block of ice. Tested evap thermistor reaing 53kohms in ice. Ran unit through diagnostic and turned on heater but heater did not warm up. Found connection to heater from evap harness not secure. Ordering evap harness.; ordrng 1 W11545823 (evap harness)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near College Park, MD 20740
Shawn D.
Job Details: 03/03/2023
replaced door seal and tested and tested and working good. unit is good
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Baltimore, MD 21209
Emmanuel R.
Job Details: 03/03/2023
"Im getting power from the board control is ok, replaced drive motor even though it was ohming out but unit still doesnt start.Misdiagnosis from previous tech. Rediagnosed unit and found thermal fuse blown and heater element open. TCO ok. We need to return the control not needed and order the thermal fuse and heater element, even exchange. New Appt 03/14/23 parts in stock.; ordrng 1 W10909685 (fuse-thrml) and 1 WP8544771 (element)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Westminster, MD 21158
Bernard M.
Job Details: 03/03/2023
"Replaced door, then did water test per TL and found water at 25 gpg. Contacted TL to document and they said to make sure cx isn't washing dishes before placing into unit. Unit runs as designed and no leaks."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Lochearn, MD 21207
Emmanuel R.
Job Details: 03/03/2023
Replaced right front burner switch and harnes but unit still doesnt want to turn the burner on. I noticed stove had a thermal event on the right side large black burn mark and we have a wire that is cut and seems to not go to anything. Something shorted out behind the back panel. Unit needs the main harness and control due to the unknow conditions. Ordering main harness and control.; ordrng 1 W11567368 (control) and 1 W11532661 (main harness)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Norfolk, VA 23505
Zachery R.
Job Details: 03/03/2023
"replaced drain pump, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Essex, MD 21221
Shane M.
Job Details: 03/03/2023
cx complaint the icemaker isnt working anymore. found icemaker turned off. fixed this issue. icemaker rotated but no water action. found 120v at icemaker found 120v at valve. no flow. gave cx a quote for the repairs $237.82 cx paid in full by card. ordering valve.; ordrng 1 WPW10179146 (valve)
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 03/03/2023
Cx complaint unit is not working properly inspected unit found drain tube clogged tried to blow out and clear would not clear charged 267.97 for replacement cx paid in full By CC
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Washington, DC 20003
Samuel R.
Job Details: 03/03/2023
called office to fix ticket and resheduling visit.will bring back pre id parts; schdld next appmnt for 3/8 WED !
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ashburn, VA 20147
Ken M.
Job Details: 03/03/2023
Remaining ice on evaporator thawed off. Drip tray and evap fan assy replaced. Cooling turned back on. Unit is working properly. Old parts left with customer.; ordrng 1 look (look)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/03/2023
Replaced door glass tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 03/03/2023
Plugged up unit took mins to start cooling unit is cooling normally ordering the thermistat harness and control; ordrng 1 W11578030 (Harness with thermostats) and 1 W11224256 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 03/03/2023
Replaced freezer door and tested unit. Unit is now working properly.; ordrng 1 looklook (apt 303)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Franklin, VA 23851
Branden R.
Job Details: 03/03/2023
"cx complaint f7e1 error code - top load washer checked unt and found plasitc arm on actuator unseated not allowin unit to cycle replaced actuator and capacitor , cap had oil on it tested unit is running as desiged now ."
We serviced a
WHIRLPOOL WASHER
Model WED5010LW1
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/03/2023
Found clip on pieces ordering new clip for knob; ordrng 1 WP688805 (clip)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/03/2023
2 YR WARRANTYCX complaint about unit making a loud noise constantly inspected unit on test mode no noises there then placed unit on a normal cycle & condensate pump started to make a loud screeching sound confirmed connections on the back need part; ordrng 1 W11539855 (CONDENSATE PUMP)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Alexandria, VA 22308
David J.
Job Details: 03/03/2023
Cx complaint everything was working fine until they changed the filter. Inspected and found when I removed filter it felt loose. No water was present inside filter. Placed bypass cap on filter head and water came out dispenser. Placed filter back on and tested and now water comes out of dispenser. Cx did not seat the filter correctly and tighten all the way down. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Ricky E.
Job Details: 03/03/2023
"part shipped damaged, reordering part; ordrng 1 WP3195097 (bottm-oven)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS10
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/03/2023
"Cx complaint no cool,Found compressor not runnong and inverter blonking 3 times. Confirmed 120Vac and 7Vdc supplier to the inverter. Ordering inverter W11573593. Cx paid in full ($500.67). Return visit 3/9/23; ordrng 1 W11573593 (inverter)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlottesville, VA 22911
Kyle A.
Job Details: 03/03/2023
Cx complaint of control lock not turning off. Did confirm loose connection for ui on the board. Reseated connector and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Winchester, VA 22601
Ricky E.
Job Details: 03/03/2023
fnd units belt warn and the motor has the plastic pulley. the unit will need these parts due to damage to the gearcase...; ordrng 1 w11611297 (drive belt) and 1 w11497303 (motor) and 1 look/look (look/look)
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Frederick, MD 21704
Ricardo S.
Job Details: 03/03/2023
"Cx complains about a noise when the fan is on, inspected unit, the noise comes from the chumney flapper.. order part, 2 tecsh job LOOK LOOK; ordrng 1 w11417192 (chimney) and 2 techsjob (2 techs Look Look)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leesburg, VA 20175
Ken M.
Job Details: 03/03/2023
Lid latch replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Winchester, VA 22601
Ricky E.
Job Details: 03/03/2023
incorrect glass ordered. reordering part; ordrng 1 WPW10409945 (glass-door)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Fairfax, VA 22032
Demonte S.
Job Details: 03/03/2023
"Inspected the unit. Found that the cx is saying that the noise came back after last repair. Checked under the Washer. Found that the unit is still making a grinding noise. Unit will need Motor, Belt, Clutch , Gearcase & Wash Plate. Left the Motor, Belt, Clutch & Shield with the cx. Talked to parts wearhouse about this; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W10752283 (Whirlpool Washer Washplate) and 1 Looklook (Look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lititz, PA 17543
Cody H.
Job Details: 03/03/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL MICROWAVE
Model Wml75011hb10
Near Newport News, VA 23602
Carl A.
Job Details: 03/03/2023
"cx complaint of door on unit not closing,checked unit to find interdoor switch to have issue also causing it to blow inline fuse ordering parts needed for repairs; ordrng 1 W11493414 ( INTERLOCK) and 3 W10138793 (Line Fuse)s"
We serviced a
WHIRLPOOL RANGE
Model WFG320MOMS0
Near Olney, MD 20832
Israel R.
Job Details: 03/03/2023
SR// 7735868411. Customer complaint unit racks are falling off when weight is on it. I called tecline and they said he found some engeneering notes about this and gave couple of part number for slighly bigger sides of racks and if they racks ordered work then that should do it or see which part number fits better and use that one. Ordering racks call cusotmer when parts are availalbe.; ordrng 1 WPW10256908 (rack-oven) and 1 WPW10268578 (rack-oven)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near La Plata, MD 20646
Robert A.
Job Details: 03/03/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near West Point, VA 23181
Carl A.
Job Details: 03/03/2023
"cx complaint of unit not working and making a buzzing noise.found the following error codeF7E1,F7E6, called techline spoke Robert,was advise to replaced motor,cap,harness, actuator,SR#7735867511 called saftey spoke Lisa File #7735851065; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator) and 1 W11591637 (Washer Wire Harness)"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Charlottesville, VA 22901
Kyle A.
Job Details: 03/03/2023
Installed parts and control is sending power to baking drawer. Element and fuse have continuity but element is still not recieving power. Ordering harness for warming drawer.; ordrng 1 W10541944 (Element) and 1 W10729897 (Thermal fuse) and 1 W10580316 (Baking drawer harness) and 1 W10908894 (Main harness)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Reva, VA 22735
Tanner B.
Job Details: 03/03/2023
CX Concern tjhe unit not drying clothes. found moisture strip harness connection loose. reseated and tested unit. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Toano, VA 23168
Carl A.
Job Details: 03/03/2023
"cx complaint of unit making noise,checkedu nit to fidn the following error codes F0E5,F6E3,checked unit to find that the agatior has play in it,also went to the under side of unit and found that the screw that attaches to drive shaft had back itself off,inspeceted gear case to find oil leaking from unit ordering parts as needed; ordrng 1 LOOK/LOOK and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W11449841 (Gearcase) and 1 W10734521 (Clutch)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/03/2023
CX complaint about unit not finishing cycles & giving a beeping sound put unit on test mode errors F7E1 motor not washing f10e2 vent problem test on auto found motor buzzing stalling & not circulating water other code generated by unit not finishing cycle also noticed that unit needs a heater update will be cover by scode S17304 CX WILL GIVE KA A CALL THEN WILL LET US KNOW ONCE HAS A RESPONSE CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W11416362 (sump/motor)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Laurel, MD 20707
Dustin F.
Job Details: 03/03/2023
"Replaced Cooktop, tested unit, unit working as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Williamsburg, VA 23188
Carl A.
Job Details: 03/03/2023
replaced all parts pre whirlpool schulding a follow up to retrive data loger; schdld next appmnt for 3/22 WED !
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Alexandria, VA 22314
David J.
Job Details: 03/03/2023
"Cx complaint unit wont power on and cycle. After previous techs visit he had found after replacing the lid lock the unit did not want to run. Removed control as stated by previous tech and replaced with new. Ran diagnostic cycle and unit filled, drained and thats it. Lid latch light never came on. Checked switch resistance and had OL when the strike was in and out. Was able to just the two outside wires and lid latch activated. Lid latch needs to be replaced. Part installed was defective. Ordered new switch and scheduled follow up. ; ordrng 1 WPW10482836 (Lid latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Crozet, VA 22932
Danny R.
Job Details: 03/03/2023
INSTSLLED PARTS CHECKS OK
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Conway, SC 29527
Jason T.
Job Details: 03/03/2023
"Cx complaint, User Interface panel not responding during cycles, ran factory test, key pad unresponsive, reset the unit and tested. Found gear case slipping during agitation-spin test, washplate seized to the gear case. Advised cx parts on order, contat VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11393685 (gear case) and 1 W10752187 (screw) and 1 W10734521 (slider) and 1 W10861510 (console) and 1 W10902814 (washplate) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB12
Near York, PA 17408
Sal R.
Job Details: 03/03/2023
I was able to recover data logger. I placed it in the blue money envolop. Informed CX that someoen will be in contact after reviewing logger temps.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Burtonsville, MD 20866
Dustin F.
Job Details: 03/03/2023
"CX complaint: unit not making ice nowInspected unit, found that in test mode i can call for water and force the icemaker to cycle. but the icemaker will NOT do it on its own. Confirmed Temps are good and thermistor on icemaker reads the same. All fans work. found the tray in the twist tray icemaker was broken and slack in the thermistor wire like it was caught and yanked. Unit needs new icemaker. CX wants to order his own and install it. will call back if he needs to. Charged cx svc fee and he paid via check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Edgewater, MD 21037
Shane B.
Job Details: 03/03/2023
cx complaint is the unit not cooling properly. when i arrived unit was set to recomended temps. FC is 45 degrees. i found no frost pattern. killawatt meter shows unit pulling .53amps. evap has no frost. unit has a SS issue. ordering evap and compressor. scheduled return visit for 3/9 with office. cx paid service call. parts/labor are covered under 5 year warrenty.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cross Junction, VA 22625
Ricky E.
Job Details: 03/03/2023
"customer stated that the unit wasnt heating. verified issue and fnd unit did not have 240vac to the unit, but had 120 from l1/l2 to n... the customer needs an electritian"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Stafford, VA 22554
Robert W.
Job Details: 03/03/2023
"Cx Complaint is the unit is making noise. Inspected unit and found unit making a ton of noise, Pulled front panel and found blower wheel is free spinning on motor shaft, Ordering Motor and blower wheel to fix issue.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near La Plata, MD 20646
Robert A.
Job Details: 03/03/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Sterling, VA 20166
Justin S.
Job Details: 03/03/2023
the door is not closing all the way. found the hinges are very loose. replaced the hinges and reteseted. the unit is now spinning blowing and heating good. the unit is now ready; ordrng 2 WPW10362431 (hinge)s
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Lovettsville, VA 20180
Ricky E.
Job Details: 03/03/2023
"installed parts, unit cks ok.."
We serviced a
JENNAIR RANGE
Model JMW2430IL03
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 03/03/2023
"Cx complaint keipad beeping and not responding.I was able to run test mode, found F2E1 and F2E0 errors. Connections ok, console already replaced few months ago. Ordering appliance manager W11448962 and communication harness W11218145. Pre iod console to be installed on return.; ordrng 1 W11218145 (communication harness) and 1 W11448962 (appliance manager)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Franklin, VA 23851
Branden R.
Job Details: 03/03/2023
"ccame out to replace parts on unit , disasembled and replaced all parts needed for repair . tested unit and unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chantilly, VA 20151
Justin S.
Job Details: 03/03/2023
the unit is not cooling very good. found the fan is not blowing but is getting voltage. replaced the fan with vs and retested. the unit is now cooling good. the unit is now ready; ordrng 1 W11387394 (fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Sterling, VA 20166
Justin S.
Job Details: 03/03/2023
the door is not closing all the way. the unit has frame damage(pics). the unit cannot be repaired.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Annapolis, MD 21401
Dustin F.
Job Details: 03/03/2023
"CX complaints: Water comming out slow, worried FC door isnt closing right, and outside door hitting cabinet.Inspected unit, confirmed Cx complaints, Water valve under sink was half closed. opened valve fully and water works good now. FC door was a little off creating an airgap on roof of FC area, adjusted door and raised 1/8 inch to secure and close gap. Pulled unit out about half inch and leveled unit to stop doors from hitting cabinet. Found Torn Right RC gaskett. Unit needs new gasket. part is in stock, scheduled CX for 3.15.23; ordrng 1 W10830162 (Rc gaskett) and 1 Look (Look)"
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM02
Near Washington, DC 20011
Brian F.
Job Details: 03/03/2023
"Cx states IM frozen. Inspected and confirmed. Found unit leaning very far forward, causing IM to leak from the front. Removed bottom grill to raise up front of unit, found severe roach infestation under fridge. Told cx they must call exterminator and get rid of all roaches before we can return to service unit."
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE500ESS
Near Gainesville, VA 20155
Justin S.
Job Details: 03/03/2023
the buttons dont work on the ui. the unit needs the console; ordrng 1 W11600634 (console)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Hampton, VA 23666
Carl A.
Job Details: 03/03/2023
replaced drain pump tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Edgewater, MD 21037
Dustin F.
Job Details: 03/03/2023
"CX complaint: Unit not coolingInspected unit, confirmed heat wire backed out from connector. reconnected connector. and checked defrost, unit defrost works now. ORdering new Harnass Assembly. Advised CX that if it happens again before we can get the new part to open doors unplug and defrost unit to return function. ordering new heating assembly. part is temp out of stock.; ordrng 1 W11650660 (Heater assembly/harnass) and 1 Look (Look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lititz, PA 17543
Justin L.
Job Details: 03/03/2023
With the assistance of CH was able to remove unit and replace parts. Tested and reinstalled unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WED5010LW0
Near Woodbridge, VA 22192
Justin S.
Job Details: 03/03/2023
"the unit is spinning and blowing but not heating. found the element is open. replaced the element with vs. the unit is now heating good in cycle. the unit is now ready; ordrng 1 279838 (element,heater)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Williamsburg, VA 23188
Carl A.
Job Details: 03/03/2023
replaced all parts tested unit works as designed
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Fairfax, VA 22032
Christian C.
Job Details: 03/03/2023
Installed LF and RF burner heads. Tested unit and LF and RF burners still take a while to ignite. Ordering LF and RF oriface holders. Oriface holder 1 at upper marlboro and 0 at whirlpool.; ordrng 2 W11337062 (oriface holder LF RF)s