Service History 640 - VIA Appliance

We serviced a

AMANA REFRIGERATOR

Model ASD2575BRS01

Near Columbia, Maryland 21045

Robert L.

Job Details: 03/04/2023

"cx complaint white plasticy floaties in water, cx said they heard pop like air in system then started, confirmed debris in water, disconnected house supply and let ut about a gallon with nothing floating, once reconnected floaties still in glass, unable to determine source, cx agreed to replace filter housinand reservior, ordering filter housing, reservior and fill valve, collected $361 visa cx owes $110 labor on return.....valve is prior 1 year; ordrng 1 W10862460 (housing) and 1 WPW10276792 (reservoir) and 1 WPW10179146 (valve-inlt prior 1 year)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Baltimore, Maryland 21229

Robert L.

Job Details: 03/04/2023

"upon arrival found unit uninstalled , found part sent had diverter/sump in box with correct part number for valve on box, used valve from truck stock, cx to have unit reinstalled to test, reorder for truck stock; ordrng 1 W11434044 (valve RL VS), used 1 W11434044 (valve RL VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pasadena, Maryland 21122

Dustin F.

Job Details: 03/04/2023

"Took unit apart to replace sump assembly, found new sump had OWI sensor port not cut/blocked in. Part defective. reordering part. Advised CX to NOT use unit, have power turned off at breaker. Old sump wont seal to tub anymore.; ordrng 1 W11025157 (Sump and motor reorder.) and 1 Look (Look)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Conway, South Carolina 29527

Jason T.

Job Details: 03/04/2023

"Installed parts from prior visit, gear case, cam-kit and drive-belt, also installed control and power-cord. Ran factory test to calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Myrtle Beach, South Carolina 29588

Jason T.

Job Details: 03/04/2023

"Installed all parts ordered, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 03/04/2023

replaced part ordered.unit is now working properly

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 03/04/2023

"Cx complaint, dishes still wet at the end of the cycle, tested water inlet temperature at 82 degrees, advised cx required temperature is 120 degrees, tested during cycle at 95 degress, improper water temp is causiing the issue. Advised cx to run the hot water at the sink to allow the water temperature to reach 120 degrees prior to starting a wash cycle for proper wash-dry, unit is working as designed, cx agreed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Myrtle Beach, South Carolina 29577

Jason T.

Job Details: 03/04/2023

"Installed control, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Conway, South Carolina 29526

Jason T.

Job Details: 03/04/2023

"Cx complaint, water leaks from the back of the icemaker, found water leaks from the fill tube. Removed the fill tube and reset for proper alignment at the reservoir housing. Verified icemaker fill-harvest, no leaks detected...working as designed."

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Washington, District of Columbia 20010

Samuel R.

Job Details: 03/04/2023

cx complaint unit door doesnt close properly.inspected unit adn could confirm cx complaint.foiuns screws were missing and causing door to be hard to open.installed screws and tested unit.now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, Maryland 20707

Israel R.

Job Details: 03/04/2023

Installed new control and tested. Unit is back to normal operations.

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Portsmouth, Virginia 23701

Austin D.

Job Details: 03/04/2023

replaced console. tested operation. unit is running as designed. left unit running since wet clothes inside.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Laurel, Maryland 20707

Israel R.

Job Details: 03/04/2023

Installed new gasket. Tested unit and the unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Laurel, Maryland 20707

Israel R.

Job Details: 03/04/2023

"Installed new control , console, UI gasket and seal. Unit is back to normal operations."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 03/04/2023

"cx complaint of nuisence tripping of breaker at random times, verfied, polarity and 119v at outlet, grounds solid in unit, no errors stored and ran diagnostics without tripping, found break is Square D 20 amp GFCI, per TSP W11525530 Rev C...gave cx number to manufacturer for proper breaker to be installed, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Silver Spring, Maryland 20910

Samuel R.

Job Details: 03/04/2023

replaced part and tested unit working properly

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Joppatowne, Maryland 21085

Dustin F.

Job Details: 03/04/2023

"Replaced door panel and vent, tested unit. Unit now works as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, Maryland 21113

Israel R.

Job Details: 03/04/2023

Installed new damper tested. Unit is quite. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Severna Park, Maryland 21146

Israel R.

Job Details: 03/04/2023

Customer complaint unit has a lot of lint build up in the lint catcher but he stated the unit is heating and is drying. I found lint build up in the catcher but this is part of maintenance cleaning the vent and maybe vacum the lint out. Adviced the custoemr to get a vent cleaner company to clean the vent and maybe they will clean the vent in the unit but the unit is working is nothing i can do owther that unit needs to be cleaning or build up line is not covered byt the warranty.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Annapolis, Maryland 21401

Israel R.

Job Details: 03/04/2023

S84638. Service Pointer #: W11606409. Customer complaint unit is not turning on the lights i tested the unit and found the unit is not lighting up all lights are dead/. I dis the service pointer replaced all lights and tested. Unit is back to normal operations. Collected 120

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Abingdon, Maryland 21009

Dustin F.

Job Details: 03/04/2023

Replaced control and facia then calibrated and ran 2 test cycles. unit now works as intended.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Abingdon, Maryland 21009

Dustin F.

Job Details: 03/04/2023

"Replaced Sump assym and tested unit, unit now works as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Bel Air, Maryland 21015

Dustin F.

Job Details: 03/04/2023

"Replaced Valve, Found Isolation valve leaking. Resecured valve and leak stopped. Held door switch and tested icemaker, it cycled properly and filled. unit working as intended."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near East Riverdale, Maryland 20737

Samuel R.

Job Details: 03/04/2023

defrsted evap and replaced heater.set unit to recommonded temps and advised cx to give unit 24hrs to coem to temp.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Hyattsville, Maryland 20784

Samuel R.

Job Details: 03/04/2023

"cx complaint unit is not dispensing water.testd unti and could confrim cx co,plaint.found unit to have abad inlet valveas no water would come out.replaced inlet valve and unit is now good."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW

Near Annapolis, Maryland 21409

Israel R.

Job Details: 03/04/2023

Got to the house and the custoemr came to the door and he said he cancelled the call a long time and he said 'Tell them to stop bothering me' The custoemr does not want service at

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Milford, Delaware 19963

Frederick R.

Job Details: 03/04/2023

Replaced all parts per prior techs diagnosis. Gearcase and all components. Verified gearcase leaking. After repair I calibrated unit and then retested and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Harrington, Delaware 19952

Frederick R.

Job Details: 03/04/2023

Replaced compressor per prior diagnosis. Pressure tested all conninal low side pressure was a 12in vac which is good. Informed CX 24-36 for unit to get to temps. Working as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Virginia Beach, Virginia 23454

Austin D.

Job Details: 03/04/2023

replaced all parts. door is now able to close and open as it should. unit is ready for resale.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Virginia Beach, Virginia 23451

Austin D.

Job Details: 03/04/2023

upon arrival i was told that the unit was replaced so no need of service at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVT01

Near Aberdeen, Maryland 21001

Dustin F.

Job Details: 03/04/2023

"CX complaint: fridge keeps tripping breakerInspected unit, found fridge to be running on Arc fault breakers. Advised CX that fridge does NOT work with these. CX is going to swap to normal breakers. I found burn on defrost control so i replaced with ordered part."

We serviced a

KITCHENAID DISHWASHER

Model KDTE404DSS0

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 03/04/2023

"installed vent pre tech line suggestion, was afinally able to enter diag, found f8e1, cleared errors, ran fill diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model AER6303MFS5

Near Columbia, Maryland 21045

Robert L.

Job Details: 03/04/2023

"cx complaint oven light not working and cant get cover off, found glass cover stuck was able to get free with strap wrench, found bulb filament broke, cx to order new bulbs (WPW10571723), lubed glass and didnt over tighten, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hanover, Maryland 21076

Robert L.

Job Details: 03/04/2023

"installed suspension per previous, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, Virginia 23325

Austin D.

Job Details: 03/04/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. checked for leaks. no leaks present. unit is running as designed.

We serviced a

MAYTAG DRYER

Model MGD6630HW3

Near Catonsville, Maryland 21228

Robert L.

Job Details: 03/04/2023

"installed main control, sensor harness and outlet thermistor per previous"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hanover, Maryland 21076

Israel R.

Job Details: 03/04/2023

"Customer complaint unit is making a high pitch noise and the heating on low is very high. I tested the unit and found the unit will need roller and idler. Replace those and then tested temps and on low the unit went to 230 and low is about 100 then the temps went 210 and is regulating the temp bu the heater is rattlingg. I replace heater and tested unit is quite and is back to normal operations.; ordrng 2 WPW10314173 (support)s and 1 WP691366 (pulley-idr) and 1 279838 (element,heater), used 2 WPW10314173 (Support IR VS), 1 279838 (Heater), and 1 WP691366 (Idler) from stock"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Hartly, Delaware 19953

Frederick R.

Job Details: 03/04/2023

Arrived at CX home and removed outer door. Went to van to get screws and they were not in bin. Found 2 handles were ordered accidentally instead. Spoke to CE and 2 in office stock. Tech returning tuesday. Job not complete; ordrng 1 WPW10292297 (screw) and 2 WPW10317886 (screw)s and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 03/04/2023

"Cx complaint, no ice production, error code E5 thermistor shorted, during evap fan motor test, not running at correct speed for proper air flow. Fridge temp tested at 38 degrees, freezer tested at 20 degrees, sealed system tested ok. Advised cx parts will direct ship to his house, contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; ordrng 1 W11578030 (freezer evap fan) and 1 W11579560 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, Virginia 23323

Austin D.

Job Details: 03/04/2023

came out and noticed that there is not authorization for the labor to be covered. cx is upset and did not want me to do service today since she refuses to pay. advised her top contact manufacturer for a labor authorization because i cannot at this time complete the service with the what i have on this unit unless cx is aware and prepared to pay labor fee. cx is calling manufacturer; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Conway, South Carolina 29526

Jason T.

Job Details: 03/04/2023

"Cx complaint, water collects on the top of the freezer door gasket, found freezer door bowed at the bottom, pics on SD. Ice cubes stick together in the ice bucket, found during ice box fan test, not running properly. Advised cx freezer door will direct ship to her house, allow 6-8 weeks for delivery, inspect for any damages, contact VIA dispatch to schedule a return visit once fan motor and freezer door are received, cx agreed.; ordrng 1 W11436967 (freezer door) and 1 W10846539 (evaporator fan blade) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model WED9600TW0

Near Elkridge, Maryland 21075

Robert L.

Job Details: 03/04/2023

"cx complaint powers on and just clicks when start is pressed, found blown thermal fuse, replaced fuse from extras to test, once started errors L2 on screen and heat extremely bright and not cycling, ran air dry and heater came on , stuck relay on control, control has prior one year warranty thru us but is now no longer availible..... need office support for this, collected $120 ch#333 for now quoted $255 with free control; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Virginia Beach, Virginia 23455

Austin D.

Job Details: 03/04/2023

cx complaint frost in freezer. checked unit and found an air gap at the top opf the freezer door. tried adjusting with no luclk. either door is warped or slides are not allowing it to close all the way. ordering door and rails. will try door first and if iossue persists. replace rails. will return once the parts come in.; ordrng 1 W11435342 (freezer door) and 1 WPW10714545 (gasket) and 1 W11445850 (switch) and 2 W11265130 (rails)s

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Laurel, Maryland 20724

Israel R.

Job Details: 03/04/2023

Customer complaint unit is not turning on the lamp i tested the lamp and is good new. I tested power and control is not sending power to the bulb. Unit needs new control ordering control. PArt list no where to be found for this model ordered from a different engenering code. Call customer when part is available.; ordrng 1 W11544456 (Control)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Parkville, Maryland 21234

Dustin F.

Job Details: 03/04/2023

"CX complaint: unit wont drainUpon arrival, I found the topload washer was incorrectly installed on TOP of a front load pedistal. I explained to the CX its extremely unsafe to have it installed like this. I put unit into manual test mode and drained all the water. Sadly with the way its installed, I cannot further test the unit. I suspect its not agitating or spinning. but CX needs to make the unit accessable for me to properly diagnose. Afraid unit will fall off during test spin/aggitate cycle. CX is going to have the pedistal removed, then have us come back out ASAP.; ordrng 1 Look (Look)"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS0

Near Washington, District of Columbia 20012

Samuel R.

Job Details: 03/04/2023

could not make repair as orfice screws are corroided and will need to be tapped out.ordering new screwws to replace old ones.WP3196557 17tribles; ordrng 6 WP3196557 (screws)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Silver Spring, Maryland 20901

Samuel R.

Job Details: 03/04/2023

cx complaint unit is not washing dishes.inspected unit and could confirm cx complaint.tested unit and unti diisp;layes f4e3.checked wiring and all good.connections are good.found motor getting 120v but not coming on.unit will need a new wash motor W11085683 0 tribles; ordrng 1 W11085683 (sump motor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ2

Near Wilmington Manor, Delaware 19720

Frederick R.

Job Details: 03/04/2023

CX complaint is MW light. Replaced control board per prior tech diagnosis. put bulb in and unit would not turn on. I checked all connections and tried several times with no luck.This is the control where the thermistor wire does not plug in. Checked and verified proper part# and it was good. Board in defective. Reordering board. Left bulb with CX because package was open. Drawer left of stove. Cannot reschedule due to part availability; ordrng 1 W11552018 (control (Reorder))

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23454

Austin D.

Job Details: 03/04/2023

cx complaint unit is not cycling liek it hsould. checked the unit and had a hard time recreating the issue. did see some wear on the actautor. motor shaft is bent and cap was out of range. also ordering control just incase. will return once the parts come in.; ordrng 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W11395618 (cap) and 1 W11513246 (control)

We serviced a

JENN-AIR RANGE

Model JGCP436HL00

Near New Castle, Delaware 19720

Frederick R.

Job Details: 03/04/2023

"CX complaint is falmes on cooktop too high. Inspected/tested and found all burners on unit are defective . All heads are siezed in place and orfice es as well. Burner heads are warped and closed shut from flames. Ordering all burner heads, caps, orfice holders, manifolds, switch harness. This is a 2ct job that will require a 2nd tech. Most parts are CBE but CX already charged for those that arent.. Head screws need to be cut out in order to do work neccessary. CX charged $788.42 for labor, parts and shipping and he is paid in full. Cannot reschedule due to part availabilty; ordrng 3 W11337062 (orfice holder)s and 2 W11337063 (orfice holder)s and 1 W11337065 (orfice holder) and 5 W11319683 (burnr-head)s and 20 WP3368921 (screw-torx)s and 1 W11319673 (burnr-head) and 1 W11319224 (cap-burner) and 1 W11338090 (manifold left) and 1 W11333176 (manifold center) and 1 W11333175 (manifold right) and 1 W11320016 (harness switch)"

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Crownsville, Maryland 21032

Israel R.

Job Details: 03/04/2023

"F0E3 overload, F2E1 stuck key. Customer complaint unit has wet cloth at the end and leaking. The leaking i found the dryer vent was crushed and would not let hot air and would be codensation I ran a test cycle and washer completed, I ran a rapid wash with three towells and the the unit completed cycle but during the cycle the time kept jumping up and ran for longer than the 37 min displayed. i did find the water is very slow to come in and ther is swating in the left rear corner as if water is dripping. from the ujnder side of the valve. ORdering Vavle housing, drawer and console.; ordrng 1 W11172234 (housing) and 1 W11135391 (console) and 1 W10919352 (drawer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Edgewood, Maryland 21040

Dustin F.

Job Details: 03/04/2023

"Inspected unit, found full bin of ice, but bottom layer of ice in bin was frozen into big block. removed ,block and tested, unit does dispense. but upon further investigation. Found FC door is actually warped, causing an air leak. Its also throwing the icebin cover alignment off. took pics of how the cover is sitting and the door. Ordering new FC door, coupler, and ice cover. 2 tech. Oversized part.; ordrng 1 WP4373559 (coupler) and 1 W11551458 (FC Stainless door) and 1 W11566889 (ice cover) and 1 Look (Look)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Dover, Delaware 19901

Frederick R.

Job Details: 03/04/2023

CX complaint is dryer no heat. Inspected/tested unit and found L1 to G was 121vac. L1 to L2 was 1.663v.Disconnected L2 and checked to chassiis ground and got 26vac. Outlet is inaccessible. Informed CX that she had an issue with her wiring or outlet.and she needs to call an electrician. CX also stated timer didnt work so ordering timer and returning with pre-id parts once cx has her electrical issue fixed.; ordrng 1 W10857612 (timer) and 1 look (look)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Aberdeen, Maryland 21001

Dustin F.

Job Details: 03/04/2023

Replaced Spin Basket and Agitator(from previous visi) unable to test unit due to it being unplugged and uninstalled. CX stated before we got back last time she had to get a loaner unit cause the unit wouldnt drain either. while replacing spin basket found drain cover in outer tub clogged with mask and change. cleared clog. Unit has been repaired. CX will have Retacenter reinstall unit and will let us know.; ordrng 1 Look (Look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Virginia Beach, Virginia 23456

Austin D.

Job Details: 03/04/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. noticed that the water line to the resevoir was not ordered and is damaged as well. ordering all parts needed to resolve the issue. having renner check part ordered is correct since second time ordering parts.; ordrng 1 W11229977 (resevoir LOOK <LO) and 1 W11346623 (filter head)

We serviced a

WHIRLPOOL RANGE

Model wmh53521hz06

Near Virginia Beach, Virginia 23453

Austin D.

Job Details: 03/04/2023

came out to resolve the issue. disassembled the unit as needed. repalced the motor. no change in operation. checked voltage and have no voltage being sent to the motor on low or med-low settings. ordering a control to resolve the issue. will return once part comes in.; ordrng 1 W11545876 (control)

We serviced a

AMANA REFRIGERATOR

Model ASD2575BRS01

Near Columbia, Maryland 21045

Robert L.

Job Details: 03/04/2023

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Baltimore, Maryland 21229

Robert L.

Job Details: 03/04/2023

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pasadena, Maryland 21122

Dustin F.

Job Details: 03/04/2023

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Little River, South Carolina 29566

Jason T.

Job Details: 03/03/2023

"With a helper tech PF, installed parts to complete the repair, verified all vac voltages, tested by heating up a cup of water for 1 minute, temperature tested at 140 degrees, unit working as designed."

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 03/03/2023

"Cx complaint, cooktop flames not operating properly, with the help of the cx, removed the cooktop. Installed manifold assembly, reinstalled the unit and verified all cooktop functions for proper operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 03/03/2023

"cx complaint unit unresponsive, checked unit, unit displaying f2e1 stuck key fault. cleared fault calibrated and tested. started quick wash cycle, no faults present. unit working as designed."

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS1

Near Suffolk, Virginia 23435

Branden R.

Job Details: 03/03/2023

help lr with unit

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Suffolk, Virginia 23434

Branden R.

Job Details: 03/03/2023

came out to replace parts on unit disasembled and replace all parts needed tested unit is running as designed .

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Damascus, Maryland 20872

Marc M.

Job Details: 03/03/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, Maryland 20850

Marc M.

Job Details: 03/03/2023

"cx complaint unit producing a rubber friction/burning odor following previous gearcase install. immediately contacted Techline to further documentation on file. checked under unit for damage or wear to the belt. found no signs of rubber belt shavings on the belt itself or on the interior of the pulley shield. checked for oil from the gearcase recently installed and found no oil anywhere under unit, that would produce an odor. checked for any thermal events to have occured on wiring or within the control compartment and found none. checked for the basket to not be seated following previous repair and potentially rubbing the tub ring, and found no issues. submitted all photos to TL."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Ijamsville, Maryland 21754

Marc M.

Job Details: 03/03/2023

"installed parts. must note that there have been several corrosive spills of detergent that have never been cleaned and have resulted in damage to surrounding plastics/metals that will no longer be covered under warranty due to cx abuse policy. also found a completely impacted drain pump pre-filter with many items that should be removed before begining wash cycle. cx son was home so did not have a chance to notify cx personally, but did notate in detail on TY card that further damage as a result of cx abuse will not be covered under warranty."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Culpeper, Virginia 22701

Eric F.

Job Details: 03/03/2023

"Confirmed cx complaint unit not washing properly. Found agitator plate loose, spinning freely in tub. Tigthened agitator, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Alexandria, Virginia 22301

David J.

Job Details: 03/03/2023

"Cx complaint of off balance load and noise when washing. After my previous visit I had found the inner tub was not round causing the spin cycle to be violent. Arrived today and disassembled all parts and removed inner tube. Replaced with new tub and replaced all parts. Ran diagnostic cycle and ran a test cycle. Tub looks much better and is not OB during spin. Checked for errors and had none, still could not here any sound. Cx will take a video of noise happens again. Re calibrated unit. Unit is now working as intended. Job complete"

We serviced a

MAYTAG WASHER

Model MVW8765W4

Near Millersville, Maryland 21108

Dustin F.

Job Details: 03/03/2023

"CX complaint: Lid brokenInspected unit, confirmed CX complaint. Replaced Lid, tested unit unit now working as intended. CX paid in full via check"

We serviced a

JENN-AIR OVEN

Model JJW2430DS01

Near Hershey, Pennsylvania 17033

Fred G.

Job Details: 03/03/2023

was able to assist JL in repairing the unit.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 03/03/2023

i was able to access unit and replace the spin basket as per previous tech. tested unit and found unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Woodbridge, Virginia 22192

Demonte S.

Job Details: 03/03/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Freezer Temperature. I'm getting 1.1 Degrees. I then checked the Refrigerator Temperature. I'm getting 37.2 Degrees. Ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Ice Maker Thermistor is bad. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. I then ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. Ran Service Test 36 - Ice Maker Fan Test. Ice Maker Fan Motor is working. Ran Service Test 15 - Emitter Board Test. Emitters are changing from 02 to 01. Unit will need the Ice Maker = W11579560. Cx paid for the Service Call Only by check. Check is in Blue money bag. If the cx calls back order Ice Maker. Don't go without parts.

We serviced a

MAYTAG DRYER

Model MED5100DW0

Near Middleburg, Virginia 20117

Daniel J.

Job Details: 03/03/2023

concerns with dry time informed customer on the dryness lewvel with increase time and lower tested and showed customer collected 120 by cc

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Nottingham, Maryland 21236

Neil H.

Job Details: 03/03/2023

"REPLACED THE MOTOR,ACTUATOR, AND CONTROL RECALB WASHER UNIT TESTED GOOD."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Spring Grove, Pennsylvania 17362

Sal R.

Job Details: 03/03/2023

I was able to access and replace the FC LED and the 2 Left side RC LED's and all lighted restored. Unit test good.

We serviced a

MAYTAG DRYER

Model MGD3500FW0

Near Spring Grove, Pennsylvania 17362

Sal R.

Job Details: 03/03/2023

CX compliant was that the unti would only run for 5 or so min and then shut down. I found that the unit had hair cought under and in the moisture sensor bars not allowing the sensor to send correct signels to control and powering off. I was able to remove the obstruction and show CX that unit is now opperating as designed. Unit tes good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Leesburg, Virginia 20176

Ken M.

Job Details: 03/03/2023

Diffuser replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 03/03/2023

cx complaint unit is not powering on.inspected unit and could confirm.found unit getting 240v.checked all connections and were all good.tried testing unit and unit would not power on.replaced control and tested unit.now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Franklin, Virginia 23851

Branden R.

Job Details: 03/03/2023

"cx complaint vibration during cycle - top load washer checked unit and all major componets checked good found during test suspension rods not properly seating onto frame of unit allowing unit to knock on the cabinet when spinning , replaced with new rods and tested unit is running as designed ."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Ashburn, Virginia 20147

Ken M.

Job Details: 03/03/2023

"Customer complaint is that the unit has power, but no display. Confirmed that the interior light is working in the microwave, but not in the oven and the display is out. Unit powered down and console removed. Found the SMPS board cocked sideways and not properly seated. Board reseated. Checked for any other loose connections and found none. Reapplied power and confirmed 120VAc to the SMPS board, display powered on. All unit functions are work functioning. Suspect because the board was not sitting properly, part of it was shorting out."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Springfield, Virginia 22153

David J.

Job Details: 03/03/2023

Cx complaint unit will not make ice properly. Arrived today and inspected unit. Found temps correct at 38 and 0. Inspected ice box and was full of ice. Cx stated since WR was here the unit has been working perfect. Called and spoke with WR and he had stated if everything is working to not change anything. Stated he reset everything and power cycled unit. He was not sure if the previous techs did the same. If everything is working not to change any parts. Cx was under the same thought process. Unit is working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Springfield, Virginia 22153

David J.

Job Details: 03/03/2023

CX complaint freezer door is not shutting all the way causing air leak on gasket. Arrived today and inspected unit found left side of freezer door is not shutting all the way. Remove front door and inspected rails found left rear was a little frozen due to air leak. After pulling out bins I found the support rail between both left and right rails was not lined up correctly causing the right side to close in the left side to stay a little open. Readjusted rails and center rod and made sure rails work properly reinstall all parts and make sure gasket was ceiling and doors closing on its own. Unit is now working as designed job complete

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Camden, North Carolina 27921

Austin D.

Job Details: 03/03/2023

Replaced the cooktop. testred all burners. unit is good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Greenbelt, Maryland 20770

Shawn D.

Job Details: 03/03/2023

"installed control box, diffuser and RC therm. plugged unit back in. told cx to wait 24hrs so temperatures can adjust."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 03/03/2023

"CX complains cloths are coming out soaked at end of cycle. Unit shows no error codes. Ran unit through diagnostic test, unit has good water pressure, unit went through diagnostic test with no issues or noises. Ran unit through tachometer verification test, unit passed tachometer test. inspected under unit, *replaced capacitor due to one on unit starting to leak* found actuator, splutch motor and belt all to be working as designed. Calibrated unit for best results. Unit is working as designed, no further work needed."

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW01

Near Harrisburg, Pennsylvania 17110

Fred G.

Job Details: 03/03/2023

cx complaint unit is displaying a f21 error cods. inspected unit and entered diag and found f21. found standing water in unit. i tried to drain and found unit would only drain some and then nothing else would come out. i removed the front lower panel and found an obstruction in pump filter. removed it and found unit now checks good. charged cx only for serivce call

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Middleburg, Virginia 20117

Daniel J.

Job Details: 03/03/2023

concerns with time on normal cycle turned unit on and spin turned off set high speed started cycle turned off powered back on spin on high unplugged power for a few mins turned back on spin on high used console

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 03/03/2023

Installed new harness. All check ok. Customer didnt know the fan does not run during pre heat on a gas range.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Manassas, Virginia 20112

Demonte S.

Job Details: 03/03/2023

Installed the Left Track & Door Switch. Tested the unit. Unit is working as Designed.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Ashburn, Virginia 20148

Daniel J.

Job Details: 03/03/2023

verified unit is not heating. found element is bad. replaced it and completed funitional test.

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Silver Spring, Maryland 20910

Israel R.

Job Details: 03/03/2023

Installed new ice chute. Unit is back to normal operatiomns.

We serviced a

WHIRLPOOL RANGE

Model KSEG950ESS3

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 03/03/2023

"Replaced parts, unit tested ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Vienna, Virginia 22182

Leon

Job Details: 03/03/2023

cx complaint was unit was leaking from front right side of unit confirmed complaint pulled unit out no cracks in tub then i took the door off nothing was wet in side the cover did see a small leak on the right side reposition the gasket on that side waited for about q20 mins didnt see anymore leaks

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 03/03/2023

"Unit was making a terrible screetching noise, so loud its hard to even listen too.. replaced rollers and idler.. tested unit. Job complete"

We serviced a

WHIRLPOOL OVEN

Model RBD307PV00

Near Brambleton, Virginia 20148

Daniel J.

Job Details: 03/03/2023

Found that the relays on control were bad. Control is no longer available. advising cx to replace unit.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Fredericksburg, Virginia 22408

Thomas B.

Job Details: 03/03/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use unit now functions Normally. Old board is roach infested left with cx Core for 27425365 not obtained because Roaches Roaches Roaches infested.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Woodside East, Delaware 19962

Frederick R.

Job Details: 03/03/2023

CX complaint is clicking noise in bake. Inspected/tested and found igjnitor tip at wire defective. Replaced ignitor and still wouldnt light in bake. Checked Spark module and found no voltage to bake.but broil was working as designed. Replaced spark module from pre-id. Retested and the oven is now working properly. Also adjusted flames on cooktop for CX because it wasnt done on install. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 03/03/2023

"Replaced parts, unit tested and water taste better. cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Frederick, Maryland 21701

Marc M.

Job Details: 03/03/2023

cx complaint unit not cooling. inspected unit and found compressor not running. entered diagnostic test and activated compressor but compressor did not run. checked and found 122vac to comp. removed locked compressor and replaced with pre id parts. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged with r600a 41g. unit now checks good.

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