We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Washington, DC 20002
Samuel R.
Job Details: 03/04/2023
replaced part ordered.unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 03/04/2023
"Installed all parts ordered, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Conway, SC 29527
Jason T.
Job Details: 03/04/2023
"Installed parts from prior visit, gear case, cam-kit and drive-belt, also installed control and power-cord. Ran factory test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pasadena, MD 21122
Dustin F.
Job Details: 03/04/2023
"Took unit apart to replace sump assembly, found new sump had OWI sensor port not cut/blocked in. Part defective. reordering part. Advised CX to NOT use unit, have power turned off at breaker. Old sump wont seal to tub anymore.; ordrng 1 W11025157 (Sump and motor reorder.) and 1 Look (Look)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21229
Robert L.
Job Details: 03/04/2023
"upon arrival found unit uninstalled , found part sent had diverter/sump in box with correct part number for valve on box, used valve from truck stock, cx to have unit reinstalled to test, reorder for truck stock; ordrng 1 W11434044 (valve RL VS), used 1 W11434044 (valve RL VS) from stock"
We serviced a
MAYTAG DRYER
Model MGD6630HW3
Near Catonsville, MD 21228
Robert L.
Job Details: 03/04/2023
"installed main control, sensor harness and outlet thermistor per previous"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Columbia, MD 21045
Robert L.
Job Details: 03/04/2023
"cx complaint white plasticy floaties in water, cx said they heard pop like air in system then started, confirmed debris in water, disconnected house supply and let ut about a gallon with nothing floating, once reconnected floaties still in glass, unable to determine source, cx agreed to replace filter housinand reservior, ordering filter housing, reservior and fill valve, collected $361 visa cx owes $110 labor on return.....valve is prior 1 year; ordrng 1 W10862460 (housing) and 1 WPW10276792 (reservoir) and 1 WPW10179146 (valve-inlt prior 1 year)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23325
Austin D.
Job Details: 03/04/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. checked for leaks. no leaks present. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model wmh53521hz06
Near Virginia Beach, VA 23453
Austin D.
Job Details: 03/04/2023
came out to resolve the issue. disassembled the unit as needed. repalced the motor. no change in operation. checked voltage and have no voltage being sent to the motor on low or med-low settings. ordering a control to resolve the issue. will return once part comes in.; ordrng 1 W11545876 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, MD 21076
Robert L.
Job Details: 03/04/2023
"installed suspension per previous, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Virginia Beach, VA 23456
Austin D.
Job Details: 03/04/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. noticed that the water line to the resevoir was not ordered and is damaged as well. ordering all parts needed to resolve the issue. having renner check part ordered is correct since second time ordering parts.; ordrng 1 W11229977 (resevoir LOOK <LO) and 1 W11346623 (filter head)
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS5
Near Columbia, MD 21045
Robert L.
Job Details: 03/04/2023
"cx complaint oven light not working and cant get cover off, found glass cover stuck was able to get free with strap wrench, found bulb filament broke, cx to order new bulbs (WPW10571723), lubed glass and didnt over tighten, tested all ops ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aberdeen, MD 21001
Dustin F.
Job Details: 03/04/2023
Replaced Spin Basket and Agitator(from previous visi) unable to test unit due to it being unplugged and uninstalled. CX stated before we got back last time she had to get a loaner unit cause the unit wouldnt drain either. while replacing spin basket found drain cover in outer tub clogged with mask and change. cleared clog. Unit has been repaired. CX will have Retacenter reinstall unit and will let us know.; ordrng 1 Look (Look)
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/04/2023
"installed vent pre tech line suggestion, was afinally able to enter diag, found f8e1, cleared errors, ran fill diagnostics, tested all ops ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Dover, DE 19901
Frederick R.
Job Details: 03/04/2023
CX complaint is dryer no heat. Inspected/tested unit and found L1 to G was 121vac. L1 to L2 was 1.663v.Disconnected L2 and checked to chassiis ground and got 26vac. Outlet is inaccessible. Informed CX that she had an issue with her wiring or outlet.and she needs to call an electrician. CX also stated timer didnt work so ordering timer and returning with pre-id parts once cx has her electrical issue fixed.; ordrng 1 W10857612 (timer) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Aberdeen, MD 21001
Dustin F.
Job Details: 03/04/2023
"CX complaint: fridge keeps tripping breakerInspected unit, found fridge to be running on Arc fault breakers. Advised CX that fridge does NOT work with these. CX is going to swap to normal breakers. I found burn on defrost control so i replaced with ordered part."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Edgewood, MD 21040
Dustin F.
Job Details: 03/04/2023
"Inspected unit, found full bin of ice, but bottom layer of ice in bin was frozen into big block. removed ,block and tested, unit does dispense. but upon further investigation. Found FC door is actually warped, causing an air leak. Its also throwing the icebin cover alignment off. took pics of how the cover is sitting and the door. Ordering new FC door, coupler, and ice cover. 2 tech. Oversized part.; ordrng 1 WP4373559 (coupler) and 1 W11551458 (FC Stainless door) and 1 W11566889 (ice cover) and 1 Look (Look)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Virginia Beach, VA 23451
Austin D.
Job Details: 03/04/2023
upon arrival i was told that the unit was replaced so no need of service at this time.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Crownsville, MD 21032
Israel R.
Job Details: 03/04/2023
"F0E3 overload, F2E1 stuck key. Customer complaint unit has wet cloth at the end and leaking. The leaking i found the dryer vent was crushed and would not let hot air and would be codensation I ran a test cycle and washer completed, I ran a rapid wash with three towells and the the unit completed cycle but during the cycle the time kept jumping up and ran for longer than the 37 min displayed. i did find the water is very slow to come in and ther is swating in the left rear corner as if water is dripping. from the ujnder side of the valve. ORdering Vavle housing, drawer and console.; ordrng 1 W11172234 (housing) and 1 W11135391 (console) and 1 W10919352 (drawer)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Virginia Beach, VA 23454
Austin D.
Job Details: 03/04/2023
replaced all parts. door is now able to close and open as it should. unit is ready for resale.
We serviced a
JENN-AIR RANGE
Model JGCP436HL00
Near New Castle, DE 19720
Frederick R.
Job Details: 03/04/2023
"CX complaint is falmes on cooktop too high. Inspected/tested and found all burners on unit are defective . All heads are siezed in place and orfice es as well. Burner heads are warped and closed shut from flames. Ordering all burner heads, caps, orfice holders, manifolds, switch harness. This is a 2ct job that will require a 2nd tech. Most parts are CBE but CX already charged for those that arent.. Head screws need to be cut out in order to do work neccessary. CX charged $788.42 for labor, parts and shipping and he is paid in full. Cannot reschedule due to part availabilty; ordrng 3 W11337062 (orfice holder)s and 2 W11337063 (orfice holder)s and 1 W11337065 (orfice holder) and 5 W11319683 (burnr-head)s and 20 WP3368921 (screw-torx)s and 1 W11319673 (burnr-head) and 1 W11319224 (cap-burner) and 1 W11338090 (manifold left) and 1 W11333176 (manifold center) and 1 W11333175 (manifold right) and 1 W11320016 (harness switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrington, DE 19952
Frederick R.
Job Details: 03/04/2023
Replaced compressor per prior diagnosis. Pressure tested all conninal low side pressure was a 12in vac which is good. Informed CX 24-36 for unit to get to temps. Working as designed. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23454
Austin D.
Job Details: 03/04/2023
cx complaint unit is not cycling liek it hsould. checked the unit and had a hard time recreating the issue. did see some wear on the actautor. motor shaft is bent and cap was out of range. also ordering control just incase. will return once the parts come in.; ordrng 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W11395618 (cap) and 1 W11513246 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Milford, DE 19963
Frederick R.
Job Details: 03/04/2023
Replaced all parts per prior techs diagnosis. Gearcase and all components. Verified gearcase leaking. After repair I calibrated unit and then retested and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ2
Near Wilmington Manor, DE 19720
Frederick R.
Job Details: 03/04/2023
CX complaint is MW light. Replaced control board per prior tech diagnosis. put bulb in and unit would not turn on. I checked all connections and tried several times with no luck.This is the control where the thermistor wire does not plug in. Checked and verified proper part# and it was good. Board in defective. Reordering board. Left bulb with CX because package was open. Drawer left of stove. Cannot reschedule due to part availability; ordrng 1 W11552018 (control (Reorder))
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Annapolis, MD 21409
Israel R.
Job Details: 03/04/2023
Got to the house and the custoemr came to the door and he said he cancelled the call a long time and he said 'Tell them to stop bothering me' The custoemr does not want service at
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Silver Spring, MD 20901
Samuel R.
Job Details: 03/04/2023
cx complaint unit is not washing dishes.inspected unit and could confirm cx complaint.tested unit and unti diisp;layes f4e3.checked wiring and all good.connections are good.found motor getting 120v but not coming on.unit will need a new wash motor W11085683 0 tribles; ordrng 1 W11085683 (sump motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Hyattsville, MD 20784
Samuel R.
Job Details: 03/04/2023
"cx complaint unit is not dispensing water.testd unti and could confrim cx co,plaint.found unit to have abad inlet valveas no water would come out.replaced inlet valve and unit is now good."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Washington, DC 20012
Samuel R.
Job Details: 03/04/2023
could not make repair as orfice screws are corroided and will need to be tapped out.ordering new screwws to replace old ones.WP3196557 17tribles; ordrng 6 WP3196557 (screws)s
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near East Riverdale, MD 20737
Samuel R.
Job Details: 03/04/2023
defrsted evap and replaced heater.set unit to recommonded temps and advised cx to give unit 24hrs to coem to temp.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Parkville, MD 21234
Dustin F.
Job Details: 03/04/2023
"CX complaint: unit wont drainUpon arrival, I found the topload washer was incorrectly installed on TOP of a front load pedistal. I explained to the CX its extremely unsafe to have it installed like this. I put unit into manual test mode and drained all the water. Sadly with the way its installed, I cannot further test the unit. I suspect its not agitating or spinning. but CX needs to make the unit accessable for me to properly diagnose. Afraid unit will fall off during test spin/aggitate cycle. CX is going to have the pedistal removed, then have us come back out ASAP.; ordrng 1 Look (Look)"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Bel Air, MD 21015
Dustin F.
Job Details: 03/04/2023
"Replaced Valve, Found Isolation valve leaking. Resecured valve and leak stopped. Held door switch and tested icemaker, it cycled properly and filled. unit working as intended."
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Laurel, MD 20724
Israel R.
Job Details: 03/04/2023
Customer complaint unit is not turning on the lamp i tested the lamp and is good new. I tested power and control is not sending power to the bulb. Unit needs new control ordering control. PArt list no where to be found for this model ordered from a different engenering code. Call customer when part is available.; ordrng 1 W11544456 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Abingdon, MD 21009
Dustin F.
Job Details: 03/04/2023
"Replaced Sump assym and tested unit, unit now works as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Virginia Beach, VA 23455
Austin D.
Job Details: 03/04/2023
cx complaint frost in freezer. checked unit and found an air gap at the top opf the freezer door. tried adjusting with no luclk. either door is warped or slides are not allowing it to close all the way. ordering door and rails. will try door first and if iossue persists. replace rails. will return once the parts come in.; ordrng 1 W11435342 (freezer door) and 1 WPW10714545 (gasket) and 1 W11445850 (switch) and 2 W11265130 (rails)s
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Abingdon, MD 21009
Dustin F.
Job Details: 03/04/2023
Replaced control and facia then calibrated and ran 2 test cycles. unit now works as intended.
We serviced a
WHIRLPOOL DRYER
Model WED9600TW0
Near Elkridge, MD 21075
Robert L.
Job Details: 03/04/2023
"cx complaint powers on and just clicks when start is pressed, found blown thermal fuse, replaced fuse from extras to test, once started errors L2 on screen and heat extremely bright and not cycling, ran air dry and heater came on , stuck relay on control, control has prior one year warranty thru us but is now no longer availible..... need office support for this, collected $120 ch#333 for now quoted $255 with free control; ordrng 1 look (look)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Israel R.
Job Details: 03/04/2023
S84638. Service Pointer #: W11606409. Customer complaint unit is not turning on the lights i tested the unit and found the unit is not lighting up all lights are dead/. I dis the service pointer replaced all lights and tested. Unit is back to normal operations. Collected 120
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Conway, SC 29526
Jason T.
Job Details: 03/04/2023
"Cx complaint, water collects on the top of the freezer door gasket, found freezer door bowed at the bottom, pics on SD. Ice cubes stick together in the ice bucket, found during ice box fan test, not running properly. Advised cx freezer door will direct ship to her house, allow 6-8 weeks for delivery, inspect for any damages, contact VIA dispatch to schedule a return visit once fan motor and freezer door are received, cx agreed.; ordrng 1 W11436967 (freezer door) and 1 W10846539 (evaporator fan blade) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Severna Park, MD 21146
Israel R.
Job Details: 03/04/2023
Customer complaint unit has a lot of lint build up in the lint catcher but he stated the unit is heating and is drying. I found lint build up in the catcher but this is part of maintenance cleaning the vent and maybe vacum the lint out. Adviced the custoemr to get a vent cleaner company to clean the vent and maybe they will clean the vent in the unit but the unit is working is nothing i can do owther that unit needs to be cleaning or build up line is not covered byt the warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Chesapeake, VA 23323
Austin D.
Job Details: 03/04/2023
came out and noticed that there is not authorization for the labor to be covered. cx is upset and did not want me to do service today since she refuses to pay. advised her top contact manufacturer for a labor authorization because i cannot at this time complete the service with the what i have on this unit unless cx is aware and prepared to pay labor fee. cx is calling manufacturer; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 03/04/2023
Installed new damper tested. Unit is quite. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 03/04/2023
"Cx complaint, no ice production, error code E5 thermistor shorted, during evap fan motor test, not running at correct speed for proper air flow. Fridge temp tested at 38 degrees, freezer tested at 20 degrees, sealed system tested ok. Advised cx parts will direct ship to his house, contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; ordrng 1 W11578030 (freezer evap fan) and 1 W11579560 (icemaker)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Joppatowne, MD 21085
Dustin F.
Job Details: 03/04/2023
"Replaced door panel and vent, tested unit. Unit now works as intended."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Hartly, DE 19953
Frederick R.
Job Details: 03/04/2023
Arrived at CX home and removed outer door. Went to van to get screws and they were not in bin. Found 2 handles were ordered accidentally instead. Spoke to CE and 2 in office stock. Tech returning tuesday. Job not complete; ordrng 1 WPW10292297 (screw) and 2 WPW10317886 (screw)s and 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Silver Spring, MD 20910
Samuel R.
Job Details: 03/04/2023
replaced part and tested unit working properly
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hanover, MD 21076
Israel R.
Job Details: 03/04/2023
"Customer complaint unit is making a high pitch noise and the heating on low is very high. I tested the unit and found the unit will need roller and idler. Replace those and then tested temps and on low the unit went to 230 and low is about 100 then the temps went 210 and is regulating the temp bu the heater is rattlingg. I replace heater and tested unit is quite and is back to normal operations.; ordrng 2 WPW10314173 (support)s and 1 WP691366 (pulley-idr) and 1 279838 (element,heater), used 2 WPW10314173 (Support IR VS), 1 279838 (Heater), and 1 WP691366 (Idler) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Ellicott City, MD 21043
Robert L.
Job Details: 03/04/2023
"cx complaint of nuisence tripping of breaker at random times, verfied, polarity and 119v at outlet, grounds solid in unit, no errors stored and ran diagnostics without tripping, found break is Square D 20 amp GFCI, per TSP W11525530 Rev C...gave cx number to manufacturer for proper breaker to be installed, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Laurel, MD 20707
Israel R.
Job Details: 03/04/2023
"Installed new control , console, UI gasket and seal. Unit is back to normal operations."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Laurel, MD 20707
Israel R.
Job Details: 03/04/2023
Installed new gasket. Tested unit and the unit is back to normal operations.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Portsmouth, VA 23701
Austin D.
Job Details: 03/04/2023
replaced console. tested operation. unit is running as designed. left unit running since wet clothes inside.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20707
Israel R.
Job Details: 03/04/2023
Installed new control and tested. Unit is back to normal operations.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Washington, DC 20010
Samuel R.
Job Details: 03/04/2023
cx complaint unit door doesnt close properly.inspected unit adn could confirm cx complaint.foiuns screws were missing and causing door to be hard to open.installed screws and tested unit.now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Conway, SC 29526
Jason T.
Job Details: 03/04/2023
"Cx complaint, water leaks from the back of the icemaker, found water leaks from the fill tube. Removed the fill tube and reset for proper alignment at the reservoir housing. Verified icemaker fill-harvest, no leaks detected...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 03/04/2023
"Installed control, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 03/04/2023
"Cx complaint, dishes still wet at the end of the cycle, tested water inlet temperature at 82 degrees, advised cx required temperature is 120 degrees, tested during cycle at 95 degress, improper water temp is causiing the issue. Advised cx to run the hot water at the sink to allow the water temperature to reach 120 degrees prior to starting a wash cycle for proper wash-dry, unit is working as designed, cx agreed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Washington, DC 20002
Samuel R.
Job Details: 03/04/2023
replaced part ordered.unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 03/04/2023
"Installed all parts ordered, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Conway, SC 29527
Jason T.
Job Details: 03/04/2023
"Installed parts from prior visit, gear case, cam-kit and drive-belt, also installed control and power-cord. Ran factory test to calibrate and verify unit operation...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Williamsburg, VA 23188
Carl A.
Job Details: 03/03/2023
cx complaint of unit having a dent in the upper right hand coner of door ordering new door for repairs; ordrng 1 W10815687 ( DOR-FIP)
We serviced a
WHIRLPOOL DRYER
Model WTW5105HW2
Near Glen Rock, PA 17327
Sal R.
Job Details: 03/03/2023
I was able to access and replace both parts . I then recalibrated and ran a auto test. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near McLean, VA 22101
Leon
Job Details: 03/03/2023
cx complainty was unit was leaking confirmed complaint replaced the drain pump and the gasket waited for about 20-30 mins on a wash cycle seen no leaks
We serviced a
WHIRLPOOL DRYER
Model WED8540FW2
Near Greencastle, PA 17225
Drew B.
Job Details: 03/03/2023
cx complaint that unit is not heating at all has proper power 240/120 unit runs and no heat when gained access to element found OL on the prongs will need WP3387747 call to reschd with lowes approved; ordrng 1 WP3387747 (element)
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Arlington, VA 22207
Leon
Job Details: 03/03/2023
cx complaint was unit got a stuck key error code confirmed complaint replaced the UI control and tested unit everything worked great after
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Brandywine, MD 20613
Robert A.
Job Details: 03/03/2023
"Cx complaint that the unit is making a rattling noise during the spin cycle. I inspected the unit to confirm the complaint. I found no error codes, no foreign objects in the tub. I ran a service cycle and calibrated the unit. All components passed, I did hear a slight noise during spin. I checked under the unit and found an object behind the shield near the belt and clutch. There's no damage to the clutch or belt. I removed the object and tested the unit. The unit is working as designed."
We serviced a
JENNAIR RANGE
Model JDR8895AAS
Near Bowie, MD 20721
Shane B.
Job Details: 03/03/2023
complait is the upper oven broil element being broken and interior light being out. confirmed complaints. unit will need a broil element. light assembly is no longer available. quoted cx and he paid in full.; ordrng 1 W10201551 (elmnt-brol)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZD809
Near Crozet, VA 22932
Danny R.
Job Details: 03/03/2023
found watewr delivery tube out of pleace reseated it into icemaker no more leaks checksok
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Richmond, VA 23227
Chris B.
Job Details: 03/03/2023
cx comp unit states f27 insp unit conf cx comp found unit full of water and soap cleared error drain unit ran threw test cycle unit working as desighned when in test mode unit had an extreme amount of bubble inside advised cx on use and care unit working as desighned if cx calls back unit will possibly need water valve
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reinholds, PA 17569
Cody H.
Job Details: 03/03/2023
"CX complains unit is making a loud noise throughout whole cycle, has done this since purchase. Unit shows f0e9-off balance error. ran unit through diagnostic test, basket is not sitting straight in the tub, called tradecare #7735837237 Ordering basket (xparted to CX), splutch, and gearcase for return visit.; ordrng 1 W11449840 (gearcase) and 1 W11513258 (tub ring) and 1 W11510461 (washplate)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Hyattsville, MD 20785
Shane B.
Job Details: 03/03/2023
installed ordered part and restored power. tested all funtions. unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Prince George, VA 23875
John P.
Job Details: 03/03/2023
"Upon arrival CX thought we were dropping off paint at no charge, advised of service call fee to look at unit and CX decline service stated he is calling the factory back"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Charlottesville, VA 22902
Kyle A.
Job Details: 03/03/2023
Cx complaint of unit not washing or agitating. Did confirm and found unit has bad capacitor. Will need to return to replace.; ordrng 1 W11428524 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Portsmouth, VA 23704
Zachery R.
Job Details: 03/03/2023
"cx complaint unit not starting, checked unit, no faults stored, ran quick wash cycle, unit started quick cycle with no issues. called techline, spoke with rob documented. provided cx with sr# instructed how to use unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB00
Near Chester, VA 23831
John P.
Job Details: 03/03/2023
Installed tstat tested working as designed.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Chambersburg, PA 17201
Drew B.
Job Details: 03/03/2023
cx complaint that unit is not going through cycle and found the stirke be fauilty not engaging the latch and when in testing found that. ordering W11457841 in stock and schd for the 7th..; ordrng 1 W11457841 (strike 22)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Fred G.
Job Details: 03/03/2023
"cx unit wont go through a cycle. inspected unit and entered diag and found 0 error codes. found when motor was going it was just humming. tested capacitor and found it to be showing O.L. replaced capacitor and tested unit, unit checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Manassas, VA 20110
Demonte S.
Job Details: 03/03/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water on the left side of the unit. Ran Service Diagnostics on the unit. No error codes. Ran Service Test on the unit. Took off the front door panel before starting service test. No leaks found. Ran normal cycle for 15 mins. No leaks. ( Went over all loading instructions with the cx. Cx was putting Bowls on front of the door. Also advised that the cx use Rinse Aid. Told cx to start the sink on hot before starting a cycle. ) Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mount Joy, PA 17552
Justin L.
Job Details: 03/03/2023
Cx complaint unit making loud shrieking noise during spin. Wab able to access unit and found no saved codes. Ran diagnostic and verified noise. Checked under unit and found becasue the way the motor was ramping up and winding down it was creating flat spots on the splutch and causing wear on belt. Ordering parts and setting return for 3/8/23; ordrng 1 W10721967 (splutch) and 1 W11283592 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS00
Near Bowie, MD 20721
Shane B.
Job Details: 03/03/2023
installed ordered part and restored power. unit began filling and cooling on its own. unit is workign as desgined.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Richmond, VA 23238
Joseph D.
Job Details: 03/03/2023
Cx complaint unit not spinning. Reseated loose wire at drain pump and unit working properly
We serviced a
MAYTAG WASHER
Model MHW3505FWO
Near Norfolk, VA 23504
Zachery R.
Job Details: 03/03/2023
upon diagnosis noticed unable to read m/s sticker. advised cx to contact whirlpool for another m/s sticker.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ephrata, PA 17522
Justin L.
Job Details: 03/03/2023
As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Chesterfield, VA 23838
John P.
Job Details: 03/03/2023
"CX complaint unit not cutting of, was unable to duplicate issue did advise could be issue with control.CX not sure if want to fix or replace at this timeW11035600 $225.67$110 labor$15 shipping"
We serviced a
WHIRLPOOL DRYER
Model Wed85hefc1
Near Williamsburg, VA 23188
Carl A.
Job Details: 03/03/2023
"cx complaint of unit squeeling when tub turning,checkedu nit to find that the idler roller had bearing on it had failed replaced parts works as designed break down as follows 1/279640,Idler Pulleyservice call break down as follows service call 120.00parts 22.95shipping 15.00labor 110.00sub total 267.95tax 1.38grand total 269.33deposit 269.33; ordrng 1 279640 (Idler Pulley CA / VS), used 1 279640 (Idler Pulley CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Dover, DE 19904
Frederick R.
Job Details: 03/03/2023
CX complaint is WM not enough water. Inspected/tested and found F8E1 code for LFNF. Checked inlet valve and found clogged cold water port. Replaced valve from pre-id. Calibrated and retested and unit is now working propeerly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Edgewater, MD 21037
Shane B.
Job Details: 03/03/2023
"cx complaint is the unit displaying F0E9. cx just got hte unit. bought it used and is not familar with it. i found F0E9 and F0E5 saved. explained loading, cycle selection to cx. the load she had in unit was mixed and when basket was spun by hand it went off balance. i emptied unit. pushed basket down. it sprung back up properly. suspension is good. i ran a service cycle. during spin unit made some screaching noise. adjusted motor to tighten the belt. i calibrated the unit. unit is running quietly. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EFP02
Near Alexandria, VA 22308
David J.
Job Details: 03/03/2023
Cx complaint unit is not cooling things in top of RC only bottom. Arrived today and inspected unit found temp at top of RC at 65 degrees. Found in crisper drawer to be 48 degrees. Put unit into diagnostic mode and and ran test 1 unit reading 38 degrees in RC which is way off. Test 56 ti run evap fan and its working. Unit thinks its cold enough where the evap fan doesnt run. Quoted Cx for repair and collected 120.00 for service call. Cx will let us know within 30 days ; ordrng 1 W11395641 (Evap fan assembly)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Suffolk, VA 23434
Branden R.
Job Details: 03/03/2023
"cx complaint grinding noise - top load washer - pre-id start of the cycle checked unit and found drive pully unseated allowing it to spin on the sheild to gearcase , reseated and tested unit all major componets checked good and unit is running as designed , found when draining main drain on the house is backing up had to unplug unit before it leaked out of drain , advised cx they will need to contact a plumber drain to be clear ."
We serviced a
WHIRLPOOL COMBO
Model CET9100GQ2
Near Edgewater, MD 21037
Shane B.
Job Details: 03/03/2023
installed ordered part. restored power and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Columbia, MD 21046
Dustin F.
Job Details: 03/03/2023
"Contacted CX while at call before, CX stated she messaged and talked to office, had already rescheduled for next monday.; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHB04
Near Wakefield, VA 23888
Lucas R.
Job Details: 03/03/2023
"replaced control, heater did not come on, after 15 min run time still no frost pattern, replaced compressor drier and evap, pressurized, no visible leaks, vacuumed and charged, low pressure at 0, frost pattern forming, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Mechanicsville, VA 23111
Orbie
Job Details: 03/03/2023
"cx complaint humming noise from unit. found no humming noises at this time, turned temps down on rc/fc from 5/5 to recomended settings. performed harvest on IM with no noises. cleaned out ice bin and made sure nothing was trapped in it. advised cx to monitor unit for the next few days and call back if needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fort Washington, MD 20744
Robert A.
Job Details: 03/03/2023
Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I cleared the codes and ran a service cycle. The unit filled with water and drained but no wash action at all. The unit needs a new sump assembly to resolve the issue. I'm ordering the part for the return.; ordrng 1 W11025157 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Georgetown, DE 19947
Michael E.
Job Details: 03/03/2023
Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23235
Joseph D.
Job Details: 03/03/2023
"Levelled calibrated , reset control. Adjusted hoses from wall. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Elizabethtown, PA 17022
Justin L.
Job Details: 03/03/2023
Cx complaint agitator keeps breaking. Was able to access unit and found no saved codes. Found agitator had rounded and melted and seperated causing serated edges that are catching clothes and a potential cut hazard. Attempted to call safety but they are out so will reach out later today. Quoted cx for repair; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 03/03/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Milford Mill, MD 21244
Emmanuel R.
Job Details: 03/03/2023
Replaced control board and tested unit. Unit is now workign properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Denver, PA 17517
Cody H.
Job Details: 03/03/2023
"cx complains unit is not cooling enough, states this has been happening for 2 weeks. CX also noticed since last repair FC light does not work. RC is showing 66*F, FC is showing 15*F. Evap has 1/2 frost pattern, compressor is running and evap fan is not running even under test 3. Evap fan is recieving 5.9v volts. Called MM about sealed system and was advised to order the sealed system, compressor, evap, drier and evap fan for return visit. When removing FC LED noticed the linner was ruptured by last repairing tech and the led was not plugged in, replaced with VS LED and lights now work as designed. Called techline about the linner and spoke to Steve SR#7735867100 who said that because the unit is out of warranty they dont reccomend any repair to the linner. Office to reach out when approve; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (drier) and 1 WPW10608485 (evap) and 1 W11224256 (control) and 1 W10846539 (evap fan) and 1 W10695459 (CH VS) and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Millsboro, DE 19966
Michael E.
Job Details: 03/03/2023
"Replaced the motor, housing, wheel and seal as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete"