We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Bowie, MD 20721
Alexander D.
Job Details: 07/11/2022
cx complaint unit not making ice. inspected unit and verified complaint. found icemaker turned off by rocker switch. turned icemaker on and pressed test button. icemaker cycled and filled correctly. unit is level. advised cx that sometimes the ice will pile up at the front of container and hit rocker switch to turn it off and to check switch if it stops making ice. cx understands. unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aberdeen, MD 21001
Milton J.
Job Details: 07/11/2022
Cx complaint unit keeps tripping breaker. Checked for errors and none stored. Ran rinse and spin and blew breaker as started to spin. Called WP Techline(SR#7734078092) and determined the capacitor was onluy giving 4.7mohms which is a shorted capacitor. Ordering new Capacitor plus returning with Pre-IDed Motor just in case needed. -MJrob; ordrng 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Hyattsville, MD 20785
Samuel R.
Job Details: 07/11/2022
cx complaint unit wont work.inspected unit and found unit to not start any cycle or go into service mode.unit is getting proper power.unit will need a new control.will bring drain pump in case its neeeded W11481725 special order; ordrng 1 W11481725 (control)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC3
Near Richmond, VA 23229
Thomas B.
Job Details: 07/11/2022
Cx complaint unit is not working properly inspected unit found idler and supports squeaking ordering parts ; ordrng 2 WPW10314173 (support)s and 1 W10837240 (idler pulley)
We serviced a
N/A N/A
Model WGD9400SU1
Near Chambersburg, PA
Bernard M.
Job Details: 07/11/2022
"Cx complaint unit won't heat. Ran normal cycle and the unit heated for 1 minute, then temp dropped and unit didn't heat. Entered diag and found error code F28 moisture sensor fault. Accessed moisture sensor harness and found no voltage getting to sensors or continuity. Ordering harness and sensors, once approved contact cx to reschedule; ordrng 2 WP3387223 (moisture sensor)s and 1 WP3406653 (moisture harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Culpeper, VA 22701
Eric F.
Job Details: 07/11/2022
"Confirmed cx complaint unit not cooling. Cx states unit worked okay initially then slowly lost all cooling. Evap has no frost patten, fridge and freezer temps at room temp, compressor running hot. Ordering sealed system job, requesting 3 count for compressor + evap replacement.; ordrng 1 W11580057 (Compressor) and 3 W11504415 (coupler)s and 3 W11504431 (coupler)s and 3 W11506619 (coupler)s and 1 W11546692 (evaporator) and 3 W11504449 (coupler)s and 3 W11506619 (coupler)s and 1 3countjob (sealed system + 1 component)"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ04
Near Portsmouth, VA 23701
Anthony D.
Job Details: 07/11/2022
cx complaint unit not cooling rc temp at 37 degrees fc temp at 20 degree verified frost pattern on evap looked normal checked amp draw on compressor was at 1.03amps checked good found condensor blocked removed blockage unit working as designed advised cx to monitor for 48 hrs and call back if problem persists sealed system tech will be needed on return visit
We serviced a
WHIRLPOOL FREEZER
Model ART308FFDW10
Near Charlottesville, VA 22911
Kyle A.
Job Details: 07/11/2022
Cx complaint of unit not sealing. Did confirm and heated and molded gaskets and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Red Lion, PA 17356
Marc M.
Job Details: 07/11/2022
"cx complaint unit not producing ice. inspected unit and found that the icemaker has produced no more than two trays worth of ice in about a week per cx. checked and found in test 56 and E5 error code. ran test 57 and finished with an 01 designation. ran test 45 and found due to limited ice production that the fill tu has frozen, which can be thawed upon return with replacement icemaker. unit will need new icemaker per techshseet.; ordrng 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 07/11/2022
Cx complaint is that the unit is leaking from the front. Upon arrival I found that the bellow is torn on the bottom lip. I am ordering a bellow. I was able to schedule the return visit for Wednesday 7/13 anytime.; ordrng 1 W11314648 (Bellow)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Fort Washington, MD 20744
Alexander D.
Job Details: 07/11/2022
cx complaint grate where heat comes into drum rusting and clothes not drying well. inspected unit and verified complaint. found no airflow coming out of vent outlet. advised cx to get vent cleaned. replaced burner box and tested. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Rock Hall, MD 21661
Alexander W.
Job Details: 07/11/2022
"Cx stated freezer door not sealing properly inspected tested and verified cx complaint found washer defective replaced with 3 from VS. tested door found door defective ordering stainless door and badge cannot reached at this time due to SO parts. ; ordrng 1 W11178521 (Badge) and 1 LW10803965 (FC door) and 1 WP487576 (Washer kit), used 1 WP487576 (Washer kit) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Monrovia, MD 21770
Justin S.
Job Details: 07/11/2022
tried to remove the unit but cabinet kickplate trim on either side is sticking out to far(pics). the bushings for the element are completely dissolved. informed the cx and left info on the tyc that the unit cannot be used until the return visit when parts are to be replaced. cx is going to call back in when the trim has been removed and we can remove the unit; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Reston, VA 20194
Carl R.
Job Details: 07/11/2022
"Installed previously tech parts from previous diagnostic. Removed door skin, Removed control,and vent wax motor. Installed new vent wax motor, installed lower insulation. Unit working properly."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Dover, PA 17315
Drew B.
Job Details: 07/11/2022
cx complaint that unit is not getting that hot taking to long to heat up when arrived was able to test all functions and found the unit to be heating and either cx had kink in the line or lint in the pipe to outside.. and now unit heats cycles and checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Baltimore, MD 21212
Shane M.
Job Details: 07/11/2022
cx complaint the unit isnt cooling proper. found a frozen over evap. open defrost sensor & weak fan. replaced both parts. removed all ice built up. advised cx unit wont properly.cooled both sides in 24hrs.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Frederick, MD 21702
Ricky E.
Job Details: 07/11/2022
"customer stated that the bezels had come loose.. verified issue, and replaced the bezels and secured them with super glue to prevent the issues from coming back. the bezels are a functional part, and keep spills out of the inside to prevent shorts and other damage.. unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Arlington, VA 22207
Jason A.
Job Details: 07/11/2022
CX complaint FRIGE stopped cooling. Replaced RC evap & secure harness. Checked for leaks & ran vac. Filled 5.75 OZ R134. Ran test 5 but unit will not run step 3 for more than a few seconds then skips to 4 or 2. Will not run at max - tried over 6X. Ran test 4 fans work & good frost pattern. Test water dispenser > JJ; ordrng 1 WPW10394053 (housing filter) and 1 W11620204 (CONTROL 38)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HB06
Near Frederick, MD 21702
Ricky E.
Job Details: 07/11/2022
"the unit is installed in an unsafe manor, and will need to be uninstalled prior to service.. the unit could fall and cause damage to the surrounding area, like the cooktop, counter top and cabinets.. the customer will have to reinstall as well...; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Washington, DC 20011
Samuel R.
Job Details: 07/11/2022
cx complaint unit is displaying lo flo.inspected unit and got error code f8e.ran a service test and found cold valve on test 2 to barely bring water in.unit will need a new cold valve.unit is stacked so will need a two tech.cx owes 212 on return visit; ordrng 1 2nstech (2nd tech)
We serviced a
AMANA RANGE
Model AGR6603SFS4
Near Laurel, MD 20724
Eric W.
Job Details: 07/11/2022
cx complant of no spark on bake or broil gas is good 120 v to spark board needs controland spark board; ordrng 1 W11162730 (spark board) and 1 W10918555 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/11/2022
"tested unit found unit control not operating properly, found unit will need new control; ordrng 1 W11341628 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 07/11/2022
"cx complaint unit not cooling, checked unit, door seals are good, fan is good, come to find frost build on evap, steamed frost build with steamer, activated defrost heater as well, heater is good, therefore harness should be good as well. ordering thermistor and control to complete repair.; ordrng 1 W11546690 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Powhatan, VA 23139
John P.
Job Details: 07/11/2022
"Cx complaint unit making noise, checked unit found noise coming from condenser tube rubbing in drain pan when compressor kicks into high speed adjusted tubing placement in drain pan tested working as designed"
We serviced a
KITCHENAID RANGE
Model KESS908SPS04
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/11/2022
cx complaint unit n ot heating properly found bake element is open. ordering bake element 365.02 total collected by cc. element 30 @ trbls; ordrng 1 WPW10207398 (elmnt-bake)
We serviced a
WHIRLPOOL OVEN
Model WEG515S0LS
Near Alexandria, VA 22306
Anthony D.
Job Details: 07/11/2022
cx canceled
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, VA 23464
Justin W.
Job Details: 07/11/2022
"cx complaint unit not washing clothes properly. checked unit to find error code f7e1. found the shield screw holes on gearcase stripped out not allowing shield to stay on. causing shield to fall off and knock belt off while tearing up shield. ordering gearcase for stripped out holes and play in shaft. ordering cam, belt, motor, and shield for damaged caused when shield came off. tested unit is operable until we return.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 WPW10550173 (shield)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Shawboro, NC 27973
Austin D.
Job Details: 07/11/2022
"cx complaint the unit is not draining and has an error code f9e1. checked the unit and found a damaged harness down below on the drain pump. therefore, i replaced the lower harness. tested operaation. unit is running as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Millersville, MD 21108
Andrew H.
Job Details: 07/11/2022
"Customers complaint is the units leaking water from the refrigerator. Inspected unit found the bottom of the refrigerator cabinet full of water and leaking over down the freezer door and on to the floor. I inspected unit found drip pan frozen over and Boeing I cleared drip pan and drain hole. I noticed the mastic tape at the evaporator is pitting. And the enclosure has cracks in it from oil leaking down onto the evaporator enclosure and housing. Unit will need new RC evap, evaporator drip pan kit, coupler, dryer, evaporator cover and evaporator housing. 2 count jobs sealed system tech; ordrng 1 W11457241 (Drip pan) and 1 W11492867 (RC Evap) and 1 W11506635 (Coupler) and 1 W10143759 (Drier) and 1 W11435997 (Enclosure evap) and 1 W11188493 (Evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 07/11/2022
"Cx complaint, no ice production, ran factory diagnostic test # 56 icemaker thermistor failure, verified ice box fan operation. Advised cx part on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11579560 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Grimesland, NC 27837
Ronnie B.
Job Details: 07/11/2022
"cx complaint of unit banging around with any size load. Checked unit and found no codes stored at this time. Ran auto test and found unit to shake badly and basket hitting outer tub. Found oil leaking from gearcase onto splutch and belt. Suspension is weak and basket where is connected to drive block is bent. Unit needs gearcase, suspension, basket, belt and splutch.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB01
Near Crofton, MD 21114
Kevin P.
Job Details: 07/11/2022
"cx complaint unit freezer door wont open properly, pulled door open and found gasket on bottom left corner is coming apart not letting the door seal properly and ioce to build up which was stopping the door from opening, also fouind water leaking in back of unit due to drain tube being clogged. ordering new drain tube extension, and door gasket 430.19 total collected by cc.; ordrng 1 W10407215 (gasket-fip) and 1 W11084807 (extension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXF01
Near Windsor, VA 23487
Anthony D.
Job Details: 07/11/2022
replaced diffuser tested unit working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Clayton, DE 19938
Frederick R.
Job Details: 07/11/2022
"CX complaint is DW not turning on. Inspected/tested and verified complaint. Found console top defective and UI not responsive so couldnt run test or diagnositics. The only feature that will show is the delay button. CX said heater stopped working first and then the rest. Checked vent fan and it is working properly. Ordering new console, panel, UI and heater. Returning with control.Cannot reschedule at this time due to FBO parts needed; ordrng 1 W11413965 (console) and 1 W11414079 (UI) and 1 W11416790 (panel) and 1 W11537778 (heater)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Washington, DC 20018
Samuel R.
Job Details: 07/11/2022
cx complaint unit wont seal.insepcteed unit and found tub to be warped causing unit to seal causing unit to leak from top right.tub is covered under entitlement WPW10681507 0 tribles 10 whirlpool; ordrng 1 WPW10681507 (tub)
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Harrisburg, PA 17110
Justin L.
Job Details: 07/11/2022
Was able to assist FG and safely replace parts. Tested unit and unit now checks good no further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Lancaster, PA 17602
Justin L.
Job Details: 07/11/2022
Cx complaint unit not always draining issue starting 2 weeks ago. Cx stated that they removed the line and cleaned it and its been working again since. Entered diagnostic and only found f8e2 inlet water fill valve electrical problem but during testing found no issues. As of right now unit is operating as designed. Attempted to document with techline but their phone system was down. Cx must replace drain hose and remove 1 of the 2 highloops to eliminate the issue before we can service again. As of now no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Winchester, VA 22601
Danny R.
Job Details: 07/11/2022
"tterminal block and harness melted replaced checksokm; ordrng 1 279318 (terminal wires) and 1 WP3397659 (block-term), used 1 279318 (term wires), and 1 wp3397659 (term block) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Dover, PA 17315
Drew B.
Job Details: 07/11/2022
cx complaint that unit came with cracked roller legs and its brand new and will need both legs for the bottom; ordrng 1 WPW10304660 (roller-cab) and 1 WPW10304659 (roller cab rght)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Moseley, VA 23120
John P.
Job Details: 07/11/2022
Installed control tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Laurel, MD 20724
Eric W.
Job Details: 07/11/2022
installed new icemaker and it filled cx will watch unit
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23224
Chris B.
Job Details: 07/11/2022
cx complaint unit will not start inspected unit found ui not responding to touch unit does have power ordering UI and control; ordrng 1 W11391568 (control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Poquoson, VA 23662
Lucas R.
Job Details: 07/11/2022
"arrived cx not home, called cx, advised she was 20 min. away, went to next job in neighborhood and returned. cx complaint intermittent cooling in ff, checked unit found ff evap reading open in test 39, replaced fan with thermistors, verrified repair in test 39, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS4
Near Alexandria, VA
David J.
Job Details: 07/11/2022
CX complaint icemaker not working. Installed new icemaker and tested harvest by jumping T&H. Unit did a full cycle and the water dispenser was working properly for the fill tube. Unit did not need new fill tube there was no ice present and after speaking with customer he had left door open which caused ice to build. Unit is now working as intended
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Frederick, MD 21702
Ricky E.
Job Details: 07/11/2022
the units blower operates during cooking cycles to help cool the highside. the unit may have had an issue prior where the blower wasnt running.. the unit is operating as designed...
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Charlottesville, VA 22911
Kyle A.
Job Details: 07/11/2022
Cx complaint of door not closing right. Did confirm self closing nut was not seated properly. Reseated nut and units door now closes as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Upper Marlboro, MD 20772
Alexander D.
Job Details: 07/11/2022
cx complaint unit not heating. inspected unit and verified complaint. found transformer getting 120v but secondary winding is open. ordering transformer and marking preid mag and diode as will use on return in case needed. call cx to schedule return visit once we have eta on part; ordrng 1 W10880342 (transformer)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/11/2022
Ui was wrongly packaged. Will need to return with right part ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Lancaster, PA 17602
Justin L.
Job Details: 07/11/2022
"Cx complaint unit leaving white spots on black clothing. Was able to access unit and found no saved codes. Ran diagnostic and verified water temps, pressures, locking, agitating, draining and spinning. Contacted techline and spoke to Chris. Unit is operating as designed and the white stains are soap residue. Cx will need to use less soap and different cycles to help correct the issue no further work needed"
We serviced a
JENN-AIR WINE CELLAR
Model JUW24FLERS00
Near Phoenix, MD 21131
Andrew H.
Job Details: 07/11/2022
"Customers complaint is the units not cooling. Found compressor and working in condition. I replace the coupler and dryer. I pulled you into a 30-in vacuum and filled the 3.5 oz. Units now working properly.; used 1 W10143759 (Drier), and 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Hampton, VA 23669
Lucas R.
Job Details: 07/11/2022
"replaced icemaker, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Glen Burnie, MD 21060
Andrew H.
Job Details: 07/11/2022
Customer complaint is refrigerator lights and freezer lights are not working. I replaced refrigerator LED module. I realized that the freezer light was not working. I unplugged the freezer light and plugged it back in and noticed it had short out the new RC LED module. I quoted customer for replacing the FC freezer light along with the RC light. I quoted customer for replacing the freezer light which came to $72.24. Customer did not want to go through with the freezer light but would like the refrigerator light reordered and replaced only. Reordering freezer light returning tomorrow 7/12.; ordrng 1 WPW10515057 (Fz light) and 1 WPW10515058 (RC led reorder)
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Upper Marlboro, MD 20772
Alexander D.
Job Details: 07/11/2022
"cx complaint RF knob broken. advised cx knobs are not covered under extended warranty and went over oow pricing. cx declined service. no servcie provided, no money collected"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Stewartstown, PA 17363
Marc M.
Job Details: 07/11/2022
cx complaint unit leaking after previous repair. inspected unit and found that the seal on the new dispenser is not fully seated against the inner door panel. was able to remove and replace the dispenser with again a new part simply to ensure proper fitment. corrected the bent inner door panel tabs and tested unit for several minutes. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Hampstead, MD 21074
Brian R.
Job Details: 07/11/2022
cx complaint is unit not cooling good and all kinds of frost and ice in freezer. found air holes frozen over. evap was clear. took freezer apart and melter all the ice down and cleared air ports. also replaced thermistor while in there. control was set all the way up and set back to normal. heated both door gaskets as well to make sure seal was good. unit does have a good bit of stuff in freezer and door may not of been shut all the way. advised cx to give unit the next few days and see how it does. unit checks as of now. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2772HEZ00
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 07/11/2022
Cx complaint unit is not working properly inspected unit found barely a drizzle out of the dispenser with filter removed and with filter in no change ordering water valve assys dual and single to fix issue; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Columbia, MD 21045
Robert L.
Job Details: 07/11/2022
"cx complaint unit moved all over, found all 4 feet out different lengths, inserted feet all the way in and releveled to concret floor, only front left foot needed about half turn, unit very secure, no errors, recalibrated and ran service mode as well as drain and spin, instructed loading, soap, cycles and cleaning, cx to record any furhter issues, tested all ops ok...... feeet were very easy to run by hand, if come loose again may need new feet of inspect threads of frame"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Arlington, VA 22207
Jason A.
Job Details: 07/11/2022
CX complaint RANGE cooktop 2 left knobs are loose. Verified complaint. Test knobs with other valves to the right & they are tight & secure > JJ; ordrng 1 W11320017 (Valve Manifold assym LF+ LR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHW01
Near Suffolk, VA 23434
Austin D.
Job Details: 07/11/2022
"cx complaint the unit is not sealing properly. checked the unit and found a warped freezer door. this allows warm air into the freezer. this makes the unit over work and frost up internally. therefore, the unit needs a new freezer door to resolve the issue. will return once the part comes in. cx agreed.; ordrng 1 LW10911760 (door freezer)"
We serviced a
IKEA HOOD
Model IHW53UC0FS1
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 07/11/2022
"cx complaint unit leaking oil, removed filters, come to find greese build on blower motor, cleaned off greese, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Alexandria, VA 22309
Richard B.
Job Details: 07/11/2022
"CX complant, Washer dosent run. Prior diagnosis found gearcase and hub were needed, Inspected unit and found motor , lidlock and control were needed, Units lid dosent lock and motor has open winding. Parts not in stock , Further work needed, RB; ordrng 1 W11222082 (motor) and 1 W11502823 (control) and 1 WPW10482836 (lid lock)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Reston, VA 20190
Carl R.
Job Details: 07/11/2022
Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 - Removed unit from underneath counter and removed 2 plastic fasteners and original heater element. Installed new heater element and 2 plastic fasteners. Tested unit for leaks no water leaks. Unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXL2
Near Davidsonville, MD 21035
Mitchell H.
Job Details: 07/11/2022
cx complaint unti is showing f6e1. inspected unit and confirmed. found mcu not responding. replaced from pre id and unit is now working as desinged. job completed. cx paid in full
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Selbyville, DE 19975
Michael E.
Job Details: 07/11/2022
"CX complaint: not spinning. Tested and verified complaint. F7E9, F7E6, F7E3, F2E1 error codes present. Also, lid latch not unlocking. Ordering control. With motor and lid latch i could here them both try to activate but they did not operate. Cannot reschedule due to SO part; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11400681 (control)"
We serviced a
KITCHENAID OVEN
Model KSEG950ESS1
Near Alexandria, VA 22310
Christian C.
Job Details: 07/11/2022
Installed scroll fan. Tested unit. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Selbyville, DE 19975
Michael E.
Job Details: 07/11/2022
Replaced thermistor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Newport News, VA 23602
Lucas R.
Job Details: 07/11/2022
"cx complaint unit making noise, checked unit, unable to duplicate noise at this time, fc temp att 12 degrees, partial frost pattern, compressor pulling .5 amps, per techline amp draw should be .8 amps, low charge in sealed system, or insufficiant compressor, unit needs sealed system repair, no ipl in tribles or service matters, called office spoke with LW and MR, advised to put all parts in notes, and will have to figure out, unit needs compressor, suction tube, evap, drier and coupler, plus all lokrings, advised cx office would contact. sealed systm tech needed for return visit.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burtonsville, MD 20866
Eric W.
Job Details: 07/11/2022
cx complant of unit freezing food in fridge inspected unit found food and water bottles frozen and found both fridgeand freezer set to coldest setting put to recomended and told cx to give unit 24 hours to see if it is still freeaing food
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVWH5
Near Washington, DC 20009
Shawn D.
Job Details: 07/11/2022
cx complaint unit not making ice. inspected unit then checked temps freezer 0 fridge 40. checked ice maker nd it will not cycle. replaced ice maker and it cycled and filled with water. collected payment unit is good
We serviced a
WHIRLPOOL DRYER
Model MDG9606AWW
Near Vienna, VA 22180
Jason A.
Job Details: 07/11/2022
CX complaint DRYER doesnrt shut off at end of cycle. UPdate MS & verifid timer doesnt rotate Temp cycles so valves & temp components are working. Called Safety 7734019253. CX will discuss opetions to repair or replace & call in when they decide. Timer OOS > JJ; ordrng 1 WP33001932 (timer w chime $205.23 )
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hummelstown, PA 17036
Fred G.
Job Details: 07/11/2022
cx complaint unit is leaking. cx showed me damage in basement. ran unit through a auto test with kick panel removed and found no leaks. removed unit from cabinet and ran unit for over a 1/2 hour with no leaks being found on plastic floor mat. inspected walls and floor under unit and found no evidence of water. found older leak under sink. ran sink and found no supply or drain lines leaking. found damage in basement was closer to sink then unit. unit checks good. found 1 install screw missing from unit. used van stock (W11551549).; used 1 w11551549 (screw) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Alexandria, VA 22303
David J.
Job Details: 07/11/2022
Cx complaint dispenser drawer does not click in. Replaced dispenser drawer and unit is now clicking to customers liking. Unit now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arnold, MD 21012
Kevin P.
Job Details: 07/11/2022
"installed new dishwasher door panel, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Providence Forge, VA 23140
Gill G.
Job Details: 07/11/2022
verified cx complaint of unit fresh food door being damaged and ice maker is missing the bin. ordered fresh food door and ice bin.; ordrng 1 W10898951 (pan-ice) and 1 LW10636410 (dor-fip white)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Hampton, VA 23664
Carl A.
Job Details: 07/11/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Joppatowne, MD 21085
Milton J.
Job Details: 07/11/2022
CX complaint puddle of water underneath left front of washer during cycles. Ran full regular cycle and then leaned unit back to check for water but no signs of leaking. Was a lot of soap as seen by previous tech. Possibly gearcase leaking when under load or because of to much soap. Ordering new Gearcase and Control plus returning with Pre-IDed Valve and Dispenser. **2Count for Gearcase.** -MJrob; ordrng 1 W11510463 (Control) and 1 W11449841 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near York, PA 17406
Drew B.
Job Details: 07/11/2022
cx complaint that unit is not closing all thw way causing frosting and not properly cooling. i foudn the rails are not allow to be puished in all the way.. gained access to issue replaced rails amd put back in the unit does close and operats functional
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Joppatowne, MD 21085
Milton J.
Job Details: 07/11/2022
Complaint unit making noise. Went over O.O.W. pricing with CX and service was denied. CX had no clue unit was a 2011. Dicussed new driers and retailers I recommended with CX before departure. No service provided. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Columbia, MD 21045
Robert L.
Job Details: 07/11/2022
"installed right RC door per previous, brackat already on new door, cx to relevel boack right corner needs shimming, tested all ops ok"
We serviced a
WHIRLPOOL ICE MAKER
Model MFI2570FEZ12
Near Joppatowne, MD 21085
Milton J.
Job Details: 07/11/2022
"Complaint unit not making ice. Inspected and found the yoke is freen spinning on the auger motor so it's not spinning the ice bin. Ordering new Divider, Auger Motor and Yoke. -MJrob; ordrng 1 WPW10309864 (Divider) and 1 W11310391 (Auger Motor) and 1 WP63052-2 (Yoke)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chester, VA 23831
Chris B.
Job Details: 07/11/2022
cx complaint unit makes loud clunking noise when washing inspected unit in auto test mode unit working as desighned and no eroor codes stored apon ariival ran unit threw every step in manual test filled drum up half way then agitated unit working as desighned could not duplicate cx complaint when inspecteing belt found yellow oil from gear case leaking into drian pan advised cx of issue cx stated they will be replacing unit collected 120 sc cc
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS0
Near Joppatowne, MD 21085
Milton J.
Job Details: 07/11/2022
Complaint broil not heating as should. Installed new Control as previously ordered. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Woodford, VA 22580
Tanner B.
Job Details: 07/11/2022
Cc the unit wasnt cooling. found caping world removed unit.. powered unit up and tested compressor at .2 amps.. could hear some air in system.. possible bad compredssor or leak . would need to tap into system to really determine issue .. qouted cx for access ports install/ refill . may need evap or comp.. cx paid svc call . left qoute.. going to reach out to extended wty company..WPW10143759 uv drier and W11506635 coupler if cx calls back
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22314
David J.
Job Details: 07/11/2022
"Cx complaint leaning, came to replace parts stated by previous tech. Checked parts before installing and found plastic in bottom of box. Its the safety water spot had cracked off unit. Ordering a new sump. Explained to Cx and she was understanding. Ordering part and will return once it comes in. ; ordrng 1 W11416362 (Sump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Hagerstown, MD 21742
Danny R.
Job Details: 07/11/2022
"found two issues the ui is bad and and panel abouve is co,mimg apart will need touch pad and panel; ordrng 1 W11116422 (panel control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Wyomissing, PA 19610
Fred G.
Job Details: 07/11/2022
"cx complaint units ice been keeps freezing up into one big ice cube. they can see unit is leaking from ice maker. inspected unit and entered into diag and found when running test 44 and found unit to harvest ice, ran test 45 and found when unit was dispensing water to icemaker that the water was spraying out and hitting front of ice maker. i found hard water build up on dispensing hose. was able to clear it out and unit now checks good. charged cx only for service call $120. advised cx to get a water softener."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Suffolk, VA 23434
Austin D.
Job Details: 07/11/2022
cx complaint the uniot is not washing the dishes. found errror code f4e3. quoted cx for new pump. replaced the pump and tested operation. unit is running as designed. cx paid in full.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Fairfax, VA 22033
Richard B.
Job Details: 07/11/2022
"CX complant. Knob came off. Prior diagnosis found unit needs timer assembly due to broken shaft. Installed timer and tested unit.. Working correctly , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW9600TA01
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/11/2022
Cx complaint is that the unit is not starting and has an F70 error code. Upon arrival I found that the touch panel was unresponsive and the F70 was displayed and blinking. I unplugged the unit and found that i was able to enter into diag mode but the unit did not start the cycle. it stalled at the start and then displayed the F70 again. I quoted the cx for the cost of the reapir and explained that the UI may also have an issue and is NLA. Cx is not going thru with the repair. Job complete. I collected the service charge of $120.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Fairfax, VA 22032
Richard B.
Job Details: 07/11/2022
"CX complant, Washer not starting , Prior diagnosis found unit needs lower harness and actuater, Installed actuater and when installing lower harness the pressure dome port connection snapped off when removing the pressure hose. , Will need a outr tub assembly . two tech , Further work needed, RB; ordrng 1 W11219115 (tub)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23112
John P.
Job Details: 07/11/2022
Installed heater per pointer tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/11/2022
"tested unit found unit jis no cooling no frost patten , compressor is running ,but loud, possible leak in evap coil, ordered new coil and compressor , unit is a r600 so lokring will be needed; ordrng 1 W11546692 (evap) and 2 W11504449 (coupler)s and 2 W11506619 (coupler)s and 2 W11580057 (compressor)s and 2 W11504415 (coupler)s and 2 W11504431 (coupler)s and 2 W11506619 (coupler)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Washington, DC 20001
Samuel R.
Job Details: 07/11/2022
replaced parts ordered.advised cx give unit 24hrs to cool.unit is making frost pattern.
We serviced a
JENNAIR OVEN
Model JMW2427DS03
Near Reston, VA 20190
Carl R.
Job Details: 07/11/2022
"AIG-MW error code F1E6. Turned off power. Removed all covers, and fasteners. Removed plastic cover overtop mag and inverter board. Removed connectors and grounds. Removed original mag and inverter board. Installed new mag and inverter board. Connected grounds and connectors, covers and screws. Returned power and tested unit. Unit working properly. All parts used."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23112
John P.
Job Details: 07/11/2022
Confirmed CX complaint top is scratched ordering top; ordrng 1 W11513254 (Top)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22301
David J.
Job Details: 07/11/2022
Cx complaint unit heats intermittently. Was out here for the initial call and found door hook was loose and not making proper contact. Unit works every time for me and cannot re create issue. Called Techline and they told me to go ahead and change both door switches and door piston. Ordering parts for return visit. Will also inspect installation when we install new parts. Unit is working as of now ; ordrng 3 W11397156 (Micro switch)s and 1 W11201860 (Latch door left) and 1 W11610131 (Door latch right) and 1 W11580028 (Switch monitor) and 1 W11201804 (Piston door stop)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Chambersburg, PA 17202
Bernard M.
Job Details: 07/11/2022
"Cx complaint unit makes noise when spinning. Ran normal cycle and noticed the unit would make screeching noises. Accessed the pulley and rollers and found the pulled would no longer rotate and the rollers were wearing down. Replaced 2 rollers on the back attached to bulkhead abnd the pulley, reassembled unit and ran normal cycle. Unit no longer makes noise. Cx paid for full repair. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB
Near Harrisburg, PA 17103
Fred G.
Job Details: 07/11/2022
cx rescheduled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/11/2022
"cx complaint unit not dispensing ice, water on floor, checked unit temps at 2 and 38, water was turned on to unit upon arrival, found auger shaft not seated correctly to motor, auger motorchecked good, no evidence of leak behind unit, evap pan good, cycled icemakr, did not over fill, called techline spoke with adrian, advised that ice cub likely got stuck in seperator door and caused ice to melt out of bucket, unable to duplicate leak, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Myrtle Beach, SC
Jason T.
Job Details: 07/11/2022
"CX complaint, not cleaning the dishes properly or drying, no error codes found. Tested all circuits and wiring, found loose 120 vac harness connection at the wash motor backed out of the harness. Repaired the bad connection and verified vac from the control, ran factory diagnostic test to calibrate and verify unit operation, working as designed."