We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/06/2023
"installed new inner door , bulb, found hinges still not pulling tight, unable to get unit aout at this time, cx needs to remove all shelving above unit, and will need 2d tech that can disconnect wires up in cabinet,called and resheduled; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Millsboro, DE 19966
Michael E.
Job Details: 03/06/2023
"CX complaint: no heat. Tested and verified complaint. I found it was the TCO that had no continuity. All other sensors passed. I replaced TCO, tested unit and it is now working proeprly. CX paid in full on CC. Job is complete"
We serviced a
MAYTAG RANGE
Model MMV1175JZ00
Near Washington, DC 20002
Shawn D.
Job Details: 03/06/2023
"cx complaint unit is not venting properly. inspected fan and works, pulled unit down and found fan was flipped and metal cut for unit to vent up and outside. fan is working good so reinstalled unit and used paper and is sucking good from the bottom. unit is working fine could be the vent pipe outside or just how unit is. unit is good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVMS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/06/2023
"refrigeator...wrong unit in ticket , cx complaint leaking from cent rear, floor had water damage( see pics), cx saw water under drain pan, filled drain pan, wasnt able to see leak, cx wants to replace pan anyway, ordering drain pan (3 trib) collected $2453,80 visa cx ow3es $110 labor on return; ordrng 1 WP12579803 (pan- drain)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRF555SDFZ
Near Middle River, MD 21220
Emmanuel R.
Job Details: 03/06/2023
"Cs unit stopped making ice and leaking from icemaker. Confirmed complaint. I found icemaker is leaking water when it fills and fill tube is frozen over. Replaced icemaker and installed permagum around fill tube to seal it air tight. Tested unit, unit is now working properly. Advised customer allow 24-48hrs for icemaker to start making good ice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Wilmington, DE 19801
Taylor F.
Job Details: 03/06/2023
"Cx complaint is unit not cooling. Replaced seized compressor, drier and coupler. Vacumed unit down and refilled with 48g of 600A. Unit is now working as designed. Job is complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, VA 23606
Carl A.
Job Details: 03/06/2023
cx will called back in to reschudle as the cx had to leave; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Chesterfield, VA 23832
John P.
Job Details: 03/06/2023
Found hinges not seated in receivers properly causing door not to close reseated hinges into receivers tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23503
Carl A.
Job Details: 03/06/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bethesda, MD 20816
Brian F.
Job Details: 03/06/2023
"Cx states smell coming from inside unit, inspected and confirmed. Cx states unit never had air filter.; ordrng 1 W10311524 (air filter) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Richmond, VA 23234
Chris B.
Job Details: 03/06/2023
cx comp unit drips insp unit conf cx comp replaced valve tested unit working as desighned collceted 120 sc 110 labor 15 ship 80.93 part 4.86tax total collected 330.79 cx pain in full cc
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Little River, SC 29566
Jason T.
Job Details: 03/06/2023
"Installed all parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Fairfax, VA 22030
Christian C.
Job Details: 03/06/2023
Installed control. Tested unit. Unit heated up at first then stopped heating back up after 5 minutes and did not heat back up. Control ordered was for the knob dial. Ordering acu. ACU 3 at upper marlboro and 0 at whirlpool. Please place on cancelation list.; ordrng 1 W11481107 (control)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rosedale, MD 21237
Eric W.
Job Details: 03/06/2023
installed new controla dnshifter calabrated unit and now unit is working
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Norfolk, VA 23518
Carl A.
Job Details: 03/06/2023
"cx complaint of light out in freezer and frost on evap cover,ohmed out thermistor at 5.37 k ohms from board read good found defrost problem with board break,checkedd all connectoers to maker sure that heater is working and not dispconnected down as follows 1/W11602886, led MODULE,1/W11546690 Refrigerator Control Boxservice call break down as follows service call 120.00parts 145.41shipping 15.00labor 110.00sub total 390.41tax 8.72grand total 399.13deposit 120.00cx will call if moving forward with repairs"
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Jason A.
Job Details: 03/06/2023
"CX complaint RANGE fun does not come on .ERROR code F8 E0 COOLING FAN ERROR. CHECK VOLTAGE P8 TO N 167 VAC & P9 TO N 123VAC. CHECK DOOR LATCH ,BLOWER CONVECT IN COMPONENT ACTIVATION. CX paid in full > JJ; ordrng 1 W10852104 (Apl Mgr $211.41 ) and 1 WPW10245511 (Blower $231.95 )"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Baltimore, MD 21206
Eric W.
Job Details: 03/06/2023
installed new compressor and dryer filled unit r600 2.40 oz
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Wilmington, DE 19801
Taylor F.
Job Details: 03/06/2023
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Replaced the compressor drier and coupler from previous diagnosis. Found leak coming from factory drier. Vacumed down and refilled with 3.75oz of 134A. Unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Sandston, VA 23150
Orbie
Job Details: 03/06/2023
"replaced splutch. upon replacing noticed belt was very easy to get on, testing unit had belt making squealing noise. unit needs belt to complete repair.; ordrng 1 W11239857 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVWH3
Near Baltimore, MD 21212
Shane M.
Job Details: 03/06/2023
cx complaint the door isnt shutting proper. found broken handle to latch holder. gave cx a quote for the repairs $477.60 cx paid svc by check. WP8524471 WP8269117 8193882
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ03
Near Lewes, DE 19958
Michael E.
Job Details: 03/06/2023
"Upon realizing unit was out of warranty, CX cancelled service. No service done today."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Chambersburg, PA 17201
Andrew S.
Job Details: 03/06/2023
"Cx complaint is that the unit is making a clicking noise in agitation and a squealing noise at the end of the spin cycle. Upon arrival I found that the splucth has wear onthe splines that are causing it to make the noise when the unit is changing direction. I also found that the belt is slipping on the motor and drive pulley. i am ordering the motor, splutch and belt. I was able to set the return for Monday 3/13 AM preference.; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11283592 (Motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21220
Emmanuel R.
Job Details: 03/06/2023
"Replaced heater element and tested fo rleaks , no leaks found at this time. Unit is now working as designed. heater bushing w11537778 - sp w11540964 - special project s17304 - parts and labor"
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Annapolis, MD 21401
Shane B.
Job Details: 03/06/2023
complaint is the cooktop burners being very large when set to low. confirmed complaint. unit is correctly converted to LP. i adjsuted flame height on all burnres. flames now look good. cx is happy. unit is working as desinged.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/06/2023
"CX complaint vibration and no spin.Ran test mode, found F0E5 error. Found the basket movint too much and goung out of balance. Possible broken hub or issue with the gearcase shaft. I was unable to remove the wash plate, triede for almost 30 min. quoted repair $865.20 with $250 labor for washplate W10752283, screw W10752187, gearcase W11454734 and splutch W10721967 replacement. Cx declined. Collected $120. **2 COUNTS** per gearcase replacement; ordrng 1 W10528947 (hub) and 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 2 counts"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Baltimore, MD 21212
Shane M.
Job Details: 03/06/2023
installed new control. unit working properly.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Millsboro, DE 19966
Michael E.
Job Details: 03/06/2023
Replaced lower oven control as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Walkersville, MD 21793
Brian R.
Job Details: 03/06/2023
cx complaint is light went out and he replaced and now it wont turn off. replaced with new bulb in case he had wrong one and light stays on. unit will need new control as well as bulb listed for unit. as soon as parts are in office will schedule. cx wanted to pay in full.; ordrng 1 W11552018 (Control 56.00) and 1 8206232A (Buld 3.78)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Milford Mill, MD 21244
Robert L.
Job Details: 03/06/2023
"cx complaint not powering on, found 120v at oiutlet, did power reset, console returned, found f2e1, f6e3, f0e7 stored, ran diagnostics, factory calibration and reran diag, tested all ops ok, if cx calls back order control W11419171 and console fascia W11478526"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Locust Grove, VA 22508
Danny R.
Job Details: 03/06/2023
found filter not seating right leaking air in to water line purdged unit and made seated filter lines and filter no longer leaking air checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Rockville, MD 20850
Julian H.
Job Details: 03/06/2023
CX complaint about unit not washing put unit on test mode found error F4E3 motor not running let auto test start confirmed no water circulation & power to motor 119vac need part bringign control as just incase; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Baltimore, MD 21239
Shane M.
Job Details: 03/06/2023
cx complaint the light are dimming. found rc looks were causing the issue. replaced rc led. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 03/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the compressor and drier tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fairfax, VA 22033
Christian C.
Job Details: 03/06/2023
Cx complaint unit open door led is always on. Inspected unit found that left RC door is deformed and not always hitting left RC door switch. Right RC door gasket is also defective. Ordering left RC door and right door gasket.; ordrng 1 W11435353 (left RC door) and 1 W10830274 (RC gasket) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Powhatan, VA 23139
Joseph D.
Job Details: 03/06/2023
Replaced faulty door and now unit is sealing and operating properly
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20002
Shawn D.
Job Details: 03/06/2023
arrived infomred maintance unit is OOW and he said its not true tenant just moved in 10/22. infomred maintance he needs to call whirlpool and get date of purchased fixed unit is out of warrenty per service bench
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ01
Near Baltimore, MD 21207
Shane M.
Job Details: 03/06/2023
cx complaint the unit lights arent working properly. found burnt out bulb in fz and broken rc switch. ordering both; ordrng 1 W11384469 (switch) and 1 W11518235 (led bulb)
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Ashland, VA 23005
Thomas B.
Job Details: 03/06/2023
Found handle screws on inside of panel loose applied locktight and registered tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Bluemont, VA 20135
Ricky E.
Job Details: 03/06/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Baltimore, MD 21209
Shane M.
Job Details: 03/06/2023
cx complaint the RC showing near 30F. replaced damper. cx mentioned part already replaced. all parts related been replaced. ordering fan blade & harness for FZ.; ordrng 1 WP2315549 (fan) and 1 WP2169142 (blade) and 1 W11566475 (harness)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Frederick, MD 21701
Brian R.
Job Details: 03/06/2023
came out and replaced pump.bellow holes were clogged as well as screen in pump. replaced part ans ran test and ran a drain and spin. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Washington, DC 20001
Shawn D.
Job Details: 03/06/2023
replaced knob then cx sked if we could push unit back so door closes better and now closes good and knob looks good. unit is good
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Richmond, VA 23220
Chris B.
Job Details: 03/06/2023
"cx comp unit will flow water and makes thin ice insp unit conf cx comp found obstruction in valve replaced valve tested unit working as desighned; ordrng 1 WPW10238100 (valve), used 1 WPW10238100 (valve) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Frederick, MD 21701
Brian R.
Job Details: 03/06/2023
replaced valve ordered. found cold screen packed off. replaced and recalibrated and ran auto test. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/06/2023
"replaced control and drive assembly, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Richmond, VA 23238
Joseph D.
Job Details: 03/06/2023
customer complaint unit short cycling and shutting off after extended periods of use found magnetron thermostat overheating and resetting must replace; ordrng 1 W11224803 (Thermostat)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Washington, DC 20015
Samuel R.
Job Details: 03/06/2023
cx complaint unit door falls down.inspected unit and could confirm.got unit out and found spring to had popped pout place.reinstalled spring and unit is not good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pasadena, MD 21122
Dustin F.
Job Details: 03/04/2023
"Took unit apart to replace sump assembly, found new sump had OWI sensor port not cut/blocked in. Part defective. reordering part. Advised CX to NOT use unit, have power turned off at breaker. Old sump wont seal to tub anymore.; ordrng 1 W11025157 (Sump and motor reorder.) and 1 Look (Look)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21229
Robert L.
Job Details: 03/04/2023
"upon arrival found unit uninstalled , found part sent had diverter/sump in box with correct part number for valve on box, used valve from truck stock, cx to have unit reinstalled to test, reorder for truck stock; ordrng 1 W11434044 (valve RL VS), used 1 W11434044 (valve RL VS) from stock"
We serviced a
MAYTAG DRYER
Model MGD6630HW3
Near Catonsville, MD 21228
Robert L.
Job Details: 03/04/2023
"installed main control, sensor harness and outlet thermistor per previous"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Columbia, MD 21045
Robert L.
Job Details: 03/04/2023
"cx complaint white plasticy floaties in water, cx said they heard pop like air in system then started, confirmed debris in water, disconnected house supply and let ut about a gallon with nothing floating, once reconnected floaties still in glass, unable to determine source, cx agreed to replace filter housinand reservior, ordering filter housing, reservior and fill valve, collected $361 visa cx owes $110 labor on return.....valve is prior 1 year; ordrng 1 W10862460 (housing) and 1 WPW10276792 (reservoir) and 1 WPW10179146 (valve-inlt prior 1 year)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23325
Austin D.
Job Details: 03/04/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. checked for leaks. no leaks present. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model wmh53521hz06
Near Virginia Beach, VA 23453
Austin D.
Job Details: 03/04/2023
came out to resolve the issue. disassembled the unit as needed. repalced the motor. no change in operation. checked voltage and have no voltage being sent to the motor on low or med-low settings. ordering a control to resolve the issue. will return once part comes in.; ordrng 1 W11545876 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, MD 21076
Robert L.
Job Details: 03/04/2023
"installed suspension per previous, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Virginia Beach, VA 23456
Austin D.
Job Details: 03/04/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. noticed that the water line to the resevoir was not ordered and is damaged as well. ordering all parts needed to resolve the issue. having renner check part ordered is correct since second time ordering parts.; ordrng 1 W11229977 (resevoir LOOK <LO) and 1 W11346623 (filter head)
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS5
Near Columbia, MD 21045
Robert L.
Job Details: 03/04/2023
"cx complaint oven light not working and cant get cover off, found glass cover stuck was able to get free with strap wrench, found bulb filament broke, cx to order new bulbs (WPW10571723), lubed glass and didnt over tighten, tested all ops ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aberdeen, MD 21001
Dustin F.
Job Details: 03/04/2023
Replaced Spin Basket and Agitator(from previous visi) unable to test unit due to it being unplugged and uninstalled. CX stated before we got back last time she had to get a loaner unit cause the unit wouldnt drain either. while replacing spin basket found drain cover in outer tub clogged with mask and change. cleared clog. Unit has been repaired. CX will have Retacenter reinstall unit and will let us know.; ordrng 1 Look (Look)
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/04/2023
"installed vent pre tech line suggestion, was afinally able to enter diag, found f8e1, cleared errors, ran fill diagnostics, tested all ops ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Dover, DE 19901
Frederick R.
Job Details: 03/04/2023
CX complaint is dryer no heat. Inspected/tested unit and found L1 to G was 121vac. L1 to L2 was 1.663v.Disconnected L2 and checked to chassiis ground and got 26vac. Outlet is inaccessible. Informed CX that she had an issue with her wiring or outlet.and she needs to call an electrician. CX also stated timer didnt work so ordering timer and returning with pre-id parts once cx has her electrical issue fixed.; ordrng 1 W10857612 (timer) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Aberdeen, MD 21001
Dustin F.
Job Details: 03/04/2023
"CX complaint: fridge keeps tripping breakerInspected unit, found fridge to be running on Arc fault breakers. Advised CX that fridge does NOT work with these. CX is going to swap to normal breakers. I found burn on defrost control so i replaced with ordered part."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Edgewood, MD 21040
Dustin F.
Job Details: 03/04/2023
"Inspected unit, found full bin of ice, but bottom layer of ice in bin was frozen into big block. removed ,block and tested, unit does dispense. but upon further investigation. Found FC door is actually warped, causing an air leak. Its also throwing the icebin cover alignment off. took pics of how the cover is sitting and the door. Ordering new FC door, coupler, and ice cover. 2 tech. Oversized part.; ordrng 1 WP4373559 (coupler) and 1 W11551458 (FC Stainless door) and 1 W11566889 (ice cover) and 1 Look (Look)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Virginia Beach, VA 23451
Austin D.
Job Details: 03/04/2023
upon arrival i was told that the unit was replaced so no need of service at this time.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Crownsville, MD 21032
Israel R.
Job Details: 03/04/2023
"F0E3 overload, F2E1 stuck key. Customer complaint unit has wet cloth at the end and leaking. The leaking i found the dryer vent was crushed and would not let hot air and would be codensation I ran a test cycle and washer completed, I ran a rapid wash with three towells and the the unit completed cycle but during the cycle the time kept jumping up and ran for longer than the 37 min displayed. i did find the water is very slow to come in and ther is swating in the left rear corner as if water is dripping. from the ujnder side of the valve. ORdering Vavle housing, drawer and console.; ordrng 1 W11172234 (housing) and 1 W11135391 (console) and 1 W10919352 (drawer)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Virginia Beach, VA 23454
Austin D.
Job Details: 03/04/2023
replaced all parts. door is now able to close and open as it should. unit is ready for resale.
We serviced a
JENN-AIR RANGE
Model JGCP436HL00
Near New Castle, DE 19720
Frederick R.
Job Details: 03/04/2023
"CX complaint is falmes on cooktop too high. Inspected/tested and found all burners on unit are defective . All heads are siezed in place and orfice es as well. Burner heads are warped and closed shut from flames. Ordering all burner heads, caps, orfice holders, manifolds, switch harness. This is a 2ct job that will require a 2nd tech. Most parts are CBE but CX already charged for those that arent.. Head screws need to be cut out in order to do work neccessary. CX charged $788.42 for labor, parts and shipping and he is paid in full. Cannot reschedule due to part availabilty; ordrng 3 W11337062 (orfice holder)s and 2 W11337063 (orfice holder)s and 1 W11337065 (orfice holder) and 5 W11319683 (burnr-head)s and 20 WP3368921 (screw-torx)s and 1 W11319673 (burnr-head) and 1 W11319224 (cap-burner) and 1 W11338090 (manifold left) and 1 W11333176 (manifold center) and 1 W11333175 (manifold right) and 1 W11320016 (harness switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrington, DE 19952
Frederick R.
Job Details: 03/04/2023
Replaced compressor per prior diagnosis. Pressure tested all conninal low side pressure was a 12in vac which is good. Informed CX 24-36 for unit to get to temps. Working as designed. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23454
Austin D.
Job Details: 03/04/2023
cx complaint unit is not cycling liek it hsould. checked the unit and had a hard time recreating the issue. did see some wear on the actautor. motor shaft is bent and cap was out of range. also ordering control just incase. will return once the parts come in.; ordrng 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W11395618 (cap) and 1 W11513246 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Milford, DE 19963
Frederick R.
Job Details: 03/04/2023
Replaced all parts per prior techs diagnosis. Gearcase and all components. Verified gearcase leaking. After repair I calibrated unit and then retested and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ2
Near Wilmington Manor, DE 19720
Frederick R.
Job Details: 03/04/2023
CX complaint is MW light. Replaced control board per prior tech diagnosis. put bulb in and unit would not turn on. I checked all connections and tried several times with no luck.This is the control where the thermistor wire does not plug in. Checked and verified proper part# and it was good. Board in defective. Reordering board. Left bulb with CX because package was open. Drawer left of stove. Cannot reschedule due to part availability; ordrng 1 W11552018 (control (Reorder))
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Annapolis, MD 21409
Israel R.
Job Details: 03/04/2023
Got to the house and the custoemr came to the door and he said he cancelled the call a long time and he said 'Tell them to stop bothering me' The custoemr does not want service at
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Silver Spring, MD 20901
Samuel R.
Job Details: 03/04/2023
cx complaint unit is not washing dishes.inspected unit and could confirm cx complaint.tested unit and unti diisp;layes f4e3.checked wiring and all good.connections are good.found motor getting 120v but not coming on.unit will need a new wash motor W11085683 0 tribles; ordrng 1 W11085683 (sump motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Hyattsville, MD 20784
Samuel R.
Job Details: 03/04/2023
"cx complaint unit is not dispensing water.testd unti and could confrim cx co,plaint.found unit to have abad inlet valveas no water would come out.replaced inlet valve and unit is now good."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Washington, DC 20012
Samuel R.
Job Details: 03/04/2023
could not make repair as orfice screws are corroided and will need to be tapped out.ordering new screwws to replace old ones.WP3196557 17tribles; ordrng 6 WP3196557 (screws)s
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near East Riverdale, MD 20737
Samuel R.
Job Details: 03/04/2023
defrsted evap and replaced heater.set unit to recommonded temps and advised cx to give unit 24hrs to coem to temp.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Parkville, MD 21234
Dustin F.
Job Details: 03/04/2023
"CX complaint: unit wont drainUpon arrival, I found the topload washer was incorrectly installed on TOP of a front load pedistal. I explained to the CX its extremely unsafe to have it installed like this. I put unit into manual test mode and drained all the water. Sadly with the way its installed, I cannot further test the unit. I suspect its not agitating or spinning. but CX needs to make the unit accessable for me to properly diagnose. Afraid unit will fall off during test spin/aggitate cycle. CX is going to have the pedistal removed, then have us come back out ASAP.; ordrng 1 Look (Look)"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Bel Air, MD 21015
Dustin F.
Job Details: 03/04/2023
"Replaced Valve, Found Isolation valve leaking. Resecured valve and leak stopped. Held door switch and tested icemaker, it cycled properly and filled. unit working as intended."
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Laurel, MD 20724
Israel R.
Job Details: 03/04/2023
Customer complaint unit is not turning on the lamp i tested the lamp and is good new. I tested power and control is not sending power to the bulb. Unit needs new control ordering control. PArt list no where to be found for this model ordered from a different engenering code. Call customer when part is available.; ordrng 1 W11544456 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Abingdon, MD 21009
Dustin F.
Job Details: 03/04/2023
"Replaced Sump assym and tested unit, unit now works as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Virginia Beach, VA 23455
Austin D.
Job Details: 03/04/2023
cx complaint frost in freezer. checked unit and found an air gap at the top opf the freezer door. tried adjusting with no luclk. either door is warped or slides are not allowing it to close all the way. ordering door and rails. will try door first and if iossue persists. replace rails. will return once the parts come in.; ordrng 1 W11435342 (freezer door) and 1 WPW10714545 (gasket) and 1 W11445850 (switch) and 2 W11265130 (rails)s
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Abingdon, MD 21009
Dustin F.
Job Details: 03/04/2023
Replaced control and facia then calibrated and ran 2 test cycles. unit now works as intended.
We serviced a
WHIRLPOOL DRYER
Model WED9600TW0
Near Elkridge, MD 21075
Robert L.
Job Details: 03/04/2023
"cx complaint powers on and just clicks when start is pressed, found blown thermal fuse, replaced fuse from extras to test, once started errors L2 on screen and heat extremely bright and not cycling, ran air dry and heater came on , stuck relay on control, control has prior one year warranty thru us but is now no longer availible..... need office support for this, collected $120 ch#333 for now quoted $255 with free control; ordrng 1 look (look)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Israel R.
Job Details: 03/04/2023
S84638. Service Pointer #: W11606409. Customer complaint unit is not turning on the lights i tested the unit and found the unit is not lighting up all lights are dead/. I dis the service pointer replaced all lights and tested. Unit is back to normal operations. Collected 120
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Conway, SC 29526
Jason T.
Job Details: 03/04/2023
"Cx complaint, water collects on the top of the freezer door gasket, found freezer door bowed at the bottom, pics on SD. Ice cubes stick together in the ice bucket, found during ice box fan test, not running properly. Advised cx freezer door will direct ship to her house, allow 6-8 weeks for delivery, inspect for any damages, contact VIA dispatch to schedule a return visit once fan motor and freezer door are received, cx agreed.; ordrng 1 W11436967 (freezer door) and 1 W10846539 (evaporator fan blade) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Severna Park, MD 21146
Israel R.
Job Details: 03/04/2023
Customer complaint unit has a lot of lint build up in the lint catcher but he stated the unit is heating and is drying. I found lint build up in the catcher but this is part of maintenance cleaning the vent and maybe vacum the lint out. Adviced the custoemr to get a vent cleaner company to clean the vent and maybe they will clean the vent in the unit but the unit is working is nothing i can do owther that unit needs to be cleaning or build up line is not covered byt the warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Chesapeake, VA 23323
Austin D.
Job Details: 03/04/2023
came out and noticed that there is not authorization for the labor to be covered. cx is upset and did not want me to do service today since she refuses to pay. advised her top contact manufacturer for a labor authorization because i cannot at this time complete the service with the what i have on this unit unless cx is aware and prepared to pay labor fee. cx is calling manufacturer; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 03/04/2023
Installed new damper tested. Unit is quite. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 03/04/2023
"Cx complaint, no ice production, error code E5 thermistor shorted, during evap fan motor test, not running at correct speed for proper air flow. Fridge temp tested at 38 degrees, freezer tested at 20 degrees, sealed system tested ok. Advised cx parts will direct ship to his house, contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; ordrng 1 W11578030 (freezer evap fan) and 1 W11579560 (icemaker)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Joppatowne, MD 21085
Dustin F.
Job Details: 03/04/2023
"Replaced door panel and vent, tested unit. Unit now works as intended."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Hartly, DE 19953
Frederick R.
Job Details: 03/04/2023
Arrived at CX home and removed outer door. Went to van to get screws and they were not in bin. Found 2 handles were ordered accidentally instead. Spoke to CE and 2 in office stock. Tech returning tuesday. Job not complete; ordrng 1 WPW10292297 (screw) and 2 WPW10317886 (screw)s and 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Silver Spring, MD 20910
Samuel R.
Job Details: 03/04/2023
replaced part and tested unit working properly
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hanover, MD 21076
Israel R.
Job Details: 03/04/2023
"Customer complaint unit is making a high pitch noise and the heating on low is very high. I tested the unit and found the unit will need roller and idler. Replace those and then tested temps and on low the unit went to 230 and low is about 100 then the temps went 210 and is regulating the temp bu the heater is rattlingg. I replace heater and tested unit is quite and is back to normal operations.; ordrng 2 WPW10314173 (support)s and 1 WP691366 (pulley-idr) and 1 279838 (element,heater), used 2 WPW10314173 (Support IR VS), 1 279838 (Heater), and 1 WP691366 (Idler) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Ellicott City, MD 21043
Robert L.
Job Details: 03/04/2023
"cx complaint of nuisence tripping of breaker at random times, verfied, polarity and 119v at outlet, grounds solid in unit, no errors stored and ran diagnostics without tripping, found break is Square D 20 amp GFCI, per TSP W11525530 Rev C...gave cx number to manufacturer for proper breaker to be installed, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Laurel, MD 20707
Israel R.
Job Details: 03/04/2023
"Installed new control , console, UI gasket and seal. Unit is back to normal operations."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Laurel, MD 20707
Israel R.
Job Details: 03/04/2023
Installed new gasket. Tested unit and the unit is back to normal operations.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Portsmouth, VA 23701
Austin D.
Job Details: 03/04/2023
replaced console. tested operation. unit is running as designed. left unit running since wet clothes inside.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20707
Israel R.
Job Details: 03/04/2023
Installed new control and tested. Unit is back to normal operations.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Washington, DC 20010
Samuel R.
Job Details: 03/04/2023
cx complaint unit door doesnt close properly.inspected unit adn could confirm cx complaint.foiuns screws were missing and causing door to be hard to open.installed screws and tested unit.now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Conway, SC 29526
Jason T.
Job Details: 03/04/2023
"Cx complaint, water leaks from the back of the icemaker, found water leaks from the fill tube. Removed the fill tube and reset for proper alignment at the reservoir housing. Verified icemaker fill-harvest, no leaks detected...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 03/04/2023
"Installed control, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 03/04/2023
"Cx complaint, dishes still wet at the end of the cycle, tested water inlet temperature at 82 degrees, advised cx required temperature is 120 degrees, tested during cycle at 95 degress, improper water temp is causiing the issue. Advised cx to run the hot water at the sink to allow the water temperature to reach 120 degrees prior to starting a wash cycle for proper wash-dry, unit is working as designed, cx agreed."