We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Crofton, MD 21114
Alexander D.
Job Details: 03/06/2023
"cx complaint unit intermittently getting stuck on wash and not advancing thru rest of cycle. cx said when it gets stuck, he will change it to rinse and spin and sometimes it completes and sometimes it gets stuck again. ran diagnostics and have f0e2 oversuds, f8e1 long fill stored. test cycle completed properly, all valves working. cx is using only 1 pod at a time but has never run cleaning cycle. advised cx to try running 2 cleaning cycles with affresh in a row and if its still having issues then control would need replaced. quoted cx 480.47 for replacing control. cx paid 120.00 service call with check#4045 and will get some affresh today to run cleaning cycles and will call back if issues persist. if cx calls back, send tech with control(W11116592) and will owe 360.47"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 03/06/2023
"When unit fills , it also drains water at the same time.. giving f8e1 and f9e1 error .. damage to connector to drain pump.. unit needs harness , control and pump; ordrng 1 W11591637 (harness) and 1 W11543996 (control) and 1 W11399437 (pump)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Chevy Chase, MD 20815
Brian F.
Job Details: 03/06/2023
"Answered cx questions about use and care of dryer, specifically about cleaning lint filters."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QTW04
Near Clarksville, MD 21029
Dustin F.
Job Details: 03/06/2023
"Rang ring door bell on arrival and tried to contact CX via phone. Went right to voicemail. contacted off and spoke to Sharita, she tried to contact CX and left message. i waited 10 min then left.; saved tckt"
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS1
Near Oakton, VA 22124
Christian C.
Job Details: 03/06/2023
"Cx complaint of an F8E4 error. Inspected unit F8E4 overfill switch open, F9E2 drain motor electrical problem. Found water in drip pan. Cleared water from pan. Ran unit in diag cycle twice no signs of leaks. Ran unit in normal cycle for about 10 minutes no signs of leaks. Insulation is dry. Unit is slightly tilted forward raised front feet of unit. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near La Plata, MD 20646
Robert A.
Job Details: 03/06/2023
"The cx did not let me in the home to diagnose the unit. She said her request was for a different tech to come diagnose the unit, not me (RA). I called techline before and the noise was considered normal. Please send another tech to rediagnose as she requested.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Chevy Chase, MD 20815
Brian F.
Job Details: 03/06/2023
"Cx states unit making loud noise during spin cycle, tested and confirmed. Inspected unit, found washer not level, leveled washer and tested. Unit is now working properly."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Germantown, MD 20876
Justin S.
Job Details: 03/06/2023
cx says the unit is getting ice stuck in the seperator and will constantly have water in the bottom dispenser tray. the door was replaced 10/12 and the seperator was replaced on 7/8. techline is closed at the moment so i cannot document. showed the cx on page 15 that the cx has to dump the ice every 2 weeks. also on page 16 they have to remove all pieces of ice and shavings. the cx says they need a new door since the last was better; ordrng 1 W11577825 (door stainless) and 1 8201815 (connector)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/06/2023
replaced parts & working gasket on lh side door was good only replaced rh side gasket
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, PA 17070
Andrew S.
Job Details: 03/06/2023
Per previous Tech I was able access and replace the gear case and spin basket. I then tested the unit and found that that the unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Falls Church, VA 22043
Leon
Job Details: 03/06/2023
cx complaint was unit wasnt turning on confirmed issue tested power at the outlet i was getting 120v tested if 120 was getting into the unit which it was then i ohmed out the thermostat seen it was reading OL used my jumper and unit cut on ordinf new thermostat and control; ordrng 1 W10269232 (Microwave Thermostat) and 1 W11184551 (control)
We serviced a
WHIRLPOOL FREEZER
Model Wrb322dmbm00
Near Havre de Grace, MD 21078
Emmanuel R.
Job Details: 03/06/2023
"Replaced and tested icemaker, Unit is now working as designed. Advised allow 24hrs for icemaker to start making good ice."
We serviced a
MAYTAG OVEN
Model MEW9630FZ02
Near Magnolia, DE 19962
Frederick R.
Job Details: 03/06/2023
CX complaint is oven no power. Inspected/tested and found unit had a blown thermal fuse. Replaced with fuse from pre-id. Tested unit after repair and it is now working properly. Charged CX $205.45 for repair. Paid in full by check#1757. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near Arlington, VA 22205
David J.
Job Details: 03/06/2023
F4E4 F2 line voltage F4e3 restricted air flow F4e1 heater relay connector problem Cx complaint unit heats and spins but leaves clothes wet and unit finishes cycle and clothes still wet. Arrived to unit and inspected. Found 3 error codes above. Tested voltage at outlet and had 122vac and 124vac with a total across l1-l2 for 245vac. Cleared error codes and ran unit. Unit heater and tumbled. I could smell lint burning when I opened the dryer door. Went to check airflow coming out of home but vent was to high where I could not reach. Cx stated he had cleaned lint from vent attached to dryer and inside and he had a lot. I removed lint tube and found good air flow coming out of unit. Dryer vent through house has never been cleaned and its been 10 years. Cx will have vent cleaned and keep receipt that way if we have to come back out we know its been done. Possible moisture sensor but Cx stated he would rather get the vent cleaned first. Will return with pre id if problem continues.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Potomac, MD 20854
Roberto I.
Job Details: 03/06/2023
REplaced lid and ran a tyest cycle. Unit good to go.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Milton, DE 19968
Michael E.
Job Details: 03/06/2023
CX complaint: sensing light flashing and not starting cycle. Tested and verified complaint. I cancelled the cycle and went through diagnostic. No error codes and diagnostic went through without problem 3 times. 1 person on site spoke english and she helped me translate so CX better understood how to use the machine. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Falls Church, VA 22041
David J.
Job Details: 03/06/2023
CX complaint unit leaking water from freezer onto outside floor. Inspected unit and found ice on bottom of freezer floor. Found unit to be clogged in the drain tube causing ice to roll off of the evap onto freezer floor. Found service pointer that unit needs updated drain tube. This unit has a duckbill drain tube that causes clogs temporarily fixed unit that way water does not leak onto floor. Cx owes labor cost on return visit. Also found right side door needs a spacer on bottom to lift up slightly. Will return on schedule date. Cx owes 110.00 on return visit ; ordrng 1 W11190084 (Drain tube kit)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Potomac, MD 20854
Roberto I.
Job Details: 03/06/2023
"CX complaint intermittent squealing noise during spin cycle.Ran test mode, no errors. Ran spin, the unit didn't make any noise, bu the cx recorded it and sounded like the belt or the drive pulley. Replaced belt and splutch using pre id parts. Unit tested ok."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Chesapeake, VA 23322
Zachery R.
Job Details: 03/06/2023
"replaced both controls, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Ashburn, VA 20148
Jason A.
Job Details: 03/06/2023
CX complaint FRIDGE RC items are freezing near vent exit. Test damper operation. Advised CX cold air from FC is coming thru that vent next to icebox. Place items with salt or with alcohol as they are less prone to freezing. Raised RC temp from 38 to 40 until harness is replaced. 10+ at WP only 1 at Tribles > JJ ; ordrng 1 LOOK (LOOK) and 1 W11548538 (icemaker harness incl thermistors.) and 1 TechJDorEMtoreturn (Tech JD or EM to return)
We serviced a
AMANA WASHER
Model ntw4516fw3
Near Aberdeen, MD 21001
Emmanuel R.
Job Details: 03/06/2023
"Cs unit is not agitating and its making a noise, confirmed complaint. I found the actuator is not shifting and motor sound labored. Replaced actuator and capacitor , unit is now working properly. No error codes, diagnotics cycle completed.; used 1 w11481722 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Linden, VA 22642
Daniel J.
Job Details: 03/06/2023
replaced suspension rods and leveled unit. ran quick wash.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Jason A.
Job Details: 03/06/2023
"CX complaint FRIDGE NO COOL. Found unit is cooling on arrival & good frost pattern. Read thermistors & tried to enable defrost test 11. No AC voltage at 9 pin cabinet connector or at HTR wires. HTR measures 88 OHMs??? Test7 compressor clicks & draws 11A then tries again. Found motor start device rotated 120degreees off. See SDpics. uNPLUG UNIT 5x & WAITED 2+ MINUTES FOR PRESSURES TO DROP & PLUGGED UNIT IN, COMPRESSOR STARTS & RUNS. Unit pulls 0.8 A after startup. Ordering evap harness. W11573118 Assembly, DefrostHeater and EvaporatorFan Harness (Inclu. Tribles subs it to a HTR. Parts lookup requested > JJ; ordrng 1 W11547180 (Start Device, CC/VS) and 1 WPW10662129VP (capacitor, CC/VS) and 1 W11558182 (Control) and 1 W11573118 (Evap harness - DO NOT SUBS) and 1 PARTSLOOKUP (PARTS LOOKUP W11573118) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Louisa, VA 23093
Eric F.
Job Details: 03/06/2023
"Confirmed cx complaint unit not heating. Found TCO not reading continuity. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Dillsburg, PA 17019
Andrew S.
Job Details: 03/06/2023
Per previous diag I was able to access and replace the control and moisture sensor. i thentested the unit and found that it is now functioning as intended. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP2
Near Vienna, VA 22180
Christian C.
Job Details: 03/06/2023
Cx complaint unit is leaking. Inspected unit found F9E1 diverter cant find position. Ran through diag cycle. Unit is leaking from diverter. Ordering sump assembly. Sump none in stock at both upper marlboro and whirlpool.; ordrng 1 WPW10605057 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23223
Chris B.
Job Details: 03/06/2023
cx comp unit not defrosting insp unit conf cx comp found wire not seated fully in connector seated wire adjusted pins and secured wire tested unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 03/06/2023
"cx complaint rust on front panel, verified issue. quoted cx, cx unsure for repair, advised ticket is open for 30 days, cx paid $120 service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, VA 20164
Jason A.
Job Details: 03/06/2023
"CX complaint FRIDGE doors dented. Verified complaint, Advised CX doors are 5-10 wks & inspect package for damage > JJ; ordrng 1 LW10912110 (RC door SS) and 1 LW10913113 (FC door SS)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Richmond, VA 23219
Chris B.
Job Details: 03/06/2023
replaced door gasket heated and seated gasket unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWB300WQ1
Near Wyomissing, PA 19610
Cody H.
Job Details: 03/06/2023
"Was able to access unit and replace parts, tested unit, unit now works as designed. no further work needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Sterling, VA 20164
Jason A.
Job Details: 03/06/2023
CX complaint FRIDGE sometimes stops dispensing water. Today its working. Checked reservoir & valves. Test with & w/o filter inserted. Icemaker working. Use sections of evap cover to insulate reservoir> JJ; ordrng 1 WPW10394053 (filter housing incl cover) and 1 W11608966 (RC evap cover)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near New Kent, VA 23124
Lucas R.
Job Details: 03/06/2023
"cx complaint strike broken, checked unit found strike broken, replaced strike calibrated, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH1
Near Norfolk, VA 23503
Carl A.
Job Details: 03/06/2023
replaced consule tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Sterling, VA 20164
Jason A.
Job Details: 03/06/2023
CX complaint WASHER not drying. Checked drain pump operation & filter for obstructions. Checked cold & hot water connections are good. CX stated unit does not go into hi spin. Load is wet at end of cycle. NOT A DRAIN PUMP ISSUE. Control received was opened & used. See SDpics. > JJ; ordrng 1 W11549931 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bel Air, MD 21014
Neil H.
Job Details: 03/06/2023
REPLACED THE CONTROL SLIDE AND CLUTCH ROTOR UNIT RECALB AND TESTED GOOD.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Market, VA 22844
Danny R.
Job Details: 03/06/2023
"cx states unit clicks all the time , i found loose ground wire on unit cx said he would fix that and stop unit from clicking . please send shop job safty was closed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Centreville, VA 20120
Robert W.
Job Details: 03/06/2023
CX Complaint is the IM is making loud noise. Inspected unit and found the IM when its cyling the motor is very loud and seems to be getting suck mid cycle. Ordering IM to correct issue; ordrng 1 W11579560 (IM)
We serviced a
MAYTAG WASHER
Model MVwx655dw1
Near Colonial Heights, VA 23834
John P.
Job Details: 03/06/2023
Upon arrival explained to the CX limited part warranty cx declined service at this time
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stanardsville, VA 22973
Eric F.
Job Details: 03/06/2023
"Installed valve, tested unit, unit working as designed."
We serviced a
JENN-AIR OVEN
Model JJW3830DS03
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 03/06/2023
Inspected the unit. Found that the cx is saying that the Oven is giving an error. I then hit the power button on the User Interface of the Oven. F2E1 = Stuck Key. Cx has tried to leave the power off for a whole day. Then when they powered the unit back on error of F2E1 was still there. Unit will need the Console / User Interface. ; ordrng 1 W11232121 (PANLCNTRL)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Colonial Heights, VA 23834
John P.
Job Details: 03/06/2023
"CX complaint water still seemed cold to touch after cycle, ran steam cycle due to techline being in meeting unit did steam some of the water could see coming from vent. Called techline talked to Robert said that it would be working as designed it's an assist."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Front Royal, VA 22630
Daniel J.
Job Details: 03/06/2023
dryer not heating checked out getting 44.1 vac on line one and 124.6 on line two lights not turning but unit doest turn on and sping sugguesting breaker or outket issuse customer informed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Alexandria, VA 22314
David J.
Job Details: 03/06/2023
Arrived to building and called cx on call box for unit 10. That customer on the ticket does not live here. Called number on file and no answer had office call and no answer. Waited until 8:10am ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Disputanta, VA 23842
John P.
Job Details: 03/06/2023
CX complaint unit not cooling checked the unit found brown wire for heater not seated in connector seated wire tested working as designed after removing ice from evaporator
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22602
Daniel J.
Job Details: 03/06/2023
customer complaint unit leaking found towel below right side bottom of washer diag cycle n leaks ran quick wash cycle checked for leaks during cycle none present tilted unit back no water trails present loud band when basket is enaging spoke with customers to see what cycles it happens on happened three times only happening on med soil level not high or low found line in pressure hose blocking senser adjusted believe unit unable to add correct amount of water due to line blocking sensor having customer test unit
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Clifton, VA 20124
Robert W.
Job Details: 03/06/2023
"CX Complaint is the unit wouldnt stop beeping. Inspected unit and found no error codes, Ran diag cycle and can hear motor is having an issue at end of diag unit is giving motor error tested power to motor and its good unit will need sump assembly.; ordrng 1 W11416362 (Sump)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Glen Allen, VA 23059
Thomas B.
Job Details: 03/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the drawer assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Lovettsville, VA 20180
Ricky E.
Job Details: 03/06/2023
installed manifold and the unit still leaked from the the hole in the tube.. the unit would need the tub... the customer is returning the unit...
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mechanicsville, VA 23111
Orbie
Job Details: 03/06/2023
replaced harness. upon plugging unit in drain pump stays on. drain pump 20.8 ohm. unit needs controls to resolve issue.; ordrng 1 W11513246 (control) and 1 W11481116 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
John P.
Job Details: 03/06/2023
Installed valve tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near ,
Michael E.
Job Details: 03/06/2023
"CX complaint: not draining. Tested and verified complaint. I found a small rubber object in drain pump which was stopping the impeller. I removed tjhe obstruction, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 03/06/2023
Customers complaint is leaking on the top of the fridge. Found the ice maker fill tube was broken. Customer approved estimate for repair. Collected full amount due. NTO part.; ordrng 1 W11415785 (fill tube)
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE01
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 03/06/2023
Cx complaint of unit not making ice. Did confirm and found units bale arm had come loose. Reseated bale arm and cycled icemaker. Icemaker filled and ejected ice. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Reading, PA 19608
Cody H.
Job Details: 03/06/2023
"Was able to access unit and replace parts per previous visit. Unit is now working as designed, no further work needed."
We serviced a
JENN-AIR COOKTOP
Model JIC4736HS
Near McLean, VA 22102
Leon
Job Details: 03/06/2023
cx complaint was unit was getting a error code confirmed complaint replaced the power board and the touch control put unit back together then got a ER31 error code called tech line SR#7735876514 tech line said they would call me back with they figer it out; saved tckt
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS0
Near Richmond, VA 23220
Chris B.
Job Details: 03/06/2023
cx comp unit smoked then triped breaker insp unit conf cx comp found thermal event accured at control unit will need control and wire harness cx stated theyw ill be replacing unit called saftey sr# in sticky
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Locust Grove, VA 22508
Danny R.
Job Details: 03/06/2023
cx though it was diag no labor she called her hiusband and they dont want service
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Walkersville, MD 21793
Brian R.
Job Details: 03/06/2023
cx complaint is with unit and its running and then dripping water. said one day water was dripping and he had to turn water off. said one day drain pump came on and ran like 16 min then shut off. said another day unit didnt want to start a cycle. no codes came up. he said he looked up to run through tests and checks and had un plugged a few days. recalibrated and ran auto test to check unit. unit ran through all tests and checks. didnt have steady drip when done. he said its not every cycle. will order parts needed and office will schedule.; ordrng 1 W11603810 (Control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23225
Chris B.
Job Details: 03/06/2023
cx comp unit top control panel dented insp unit conf cx comp replaced console unit working as desighned house is vacant
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Spotsylvania Courthouse, VA 22551
Danny R.
Job Details: 03/06/2023
i found the main harness loose knocking around resecured it anf now no noise and harbness will not wear out early checksok
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22314
David J.
Job Details: 03/06/2023
CX complaint bellow gasket rubbing on inner tub. Arrived today and customer did not have part in his possession. Office is closed until 11 AM and no maintenance is on site re-ordering part for return visit. Need to reschedule customer.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near McLean, VA 22101
Leon
Job Details: 03/06/2023
cx complaint was drier was making loude noise i comfrom the coplete bottom right weel was make the noise replace weel teste unite song like it showe
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Lewes, DE 19958
Michael E.
Job Details: 03/06/2023
CX had gone to Lowes and was given the purchase date but no copy of reciept. We were not able to show unit in warranty. Cancelled service upon realizing service wqas not covered. No service done today. Job is complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Charles Town, WV 25414
Ricky E.
Job Details: 03/06/2023
customer stated that the unit wasnt making ice. verified issue and fnd faulty icemaker and switch... need parts...; ordrng 1 W11123943 (switch)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Bel Air, MD 21014
Neil H.
Job Details: 03/06/2023
CX COMPLAINT BURNERS WEREN'T LIGHTING PROPERLY AND DEFECT IN THE CAPS REPLACED AND ALL LIGHTING QUICK AND EVEN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ03
Near Leesburg, VA 20176
Ricky E.
Job Details: 03/06/2023
"installed parts, unit cks ok.."
We serviced a
AMANA OVEN
Model AGR3311WDW3
Near Baltimore, MD
Shane M.
Job Details: 03/06/2023
cx complaint the oven isnt getting hot. found ignitor barley glowing. gave cx a quote for repairs $312.24. cx paid in full by card. ordering ignitor; ordrng 1 W10918546 (ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Chesterfield, VA 23832
John P.
Job Details: 03/06/2023
Found wire for ice maker not seated into connector seated wire tested working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Reading, PA 19609
Cody H.
Job Details: 03/06/2023
"CX complains unit was mid cycle and they could smell something coming from the unit that smelled like chemicals. They opened the door and when they closed the door to drain the water, the unit would not drain. Was able to put unit into drian mode to drain out any remaining water. unit shows f6e4-float switch open, f8e2-drain motor electrical. Ensured float switch is working as designed. Ensured control and wires all look good. Ran unit through 2 diagnoctic test cycles and quick cycle to try to replicate smell. Unit is working as designed, with no unusual smells. No further work needed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 03/06/2023
Arrived at cx Home knocked Rang bell no answer called office office called cx no answer waited 10 mins before moving on. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Gaithersburg, MD 20886
Justin S.
Job Details: 03/06/2023
cx showed me the left side of the freezer is not closing. removed excess ice cubves from the bottom of the freezer liner. and was able to close the door all the way. tested and every time the unit is closing the door. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 03/06/2023
Removed and replaced the capacitor and shifter tested and Inspected for proper use unit now functions Normally
We serviced a
KITCHENAID DISHWASHER
Model KDTE204gps0
Near Kensington, MD 20895
Roberto I.
Job Details: 03/06/2023
"Cx complaint poor wash and grinding noise.Ran diag, no errors. Ran a test cycle, found noisy wash motor and low water pressure during wash. Quoted repair $524.98 with $125 labor for sump/motor assy W11124384 replacement. Cx wants to call Kitchenaid. Collected $120; ordrng 1 W11124384 (sump/motor assy)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Glen Allen, VA
Joseph D.
Job Details: 03/06/2023
Adjusted hinges and unit now sealing properly. no errors found
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Bladensburg, MD 20710
Samuel R.
Job Details: 03/06/2023
cx complaint unit will not wash.inspected unit got error code f0e5 and f8e1.further inspection found cold water valve to be shutoff.further testing unit unit would shut off.replaced control and calibrated unit and unit is working fine.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA1
Near Bethesda, MD 20814
Roberto I.
Job Details: 03/06/2023
"CX complaint middle spray fell down.Confirmed complaint, middle spray got separated fgrom the rtest of the manifold and fell down. Ordering manifold assy W11545334; ordrng 1 W11545334 (manifold assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Midlothian, VA 23113
Joseph D.
Job Details: 03/06/2023
Replaced baffled. Ran diagnostic. Levelled. Unit working properly
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Martinsburg, WV 25403
Daniel J.
Job Details: 03/06/2023
Replaced inlet valve. checked for proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Clarksville, MD 21029
Dustin F.
Job Details: 03/06/2023
"Cx complaint: Slow water pressure after changing filters almost every month.Inspected unit, used bypass and found filter bad, put new filter in and it did the same thing after 10 min. replaced Filter head and tested unit. Unit now working as designed. sadly i found issue with filter cover latch is not allowing filter to seat properly this is stopping/slowing water flow past filter as well. ordering filter door latch for return visit.; ordrng 1 WP2223877 (filter door latch)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Richmond, VA 23225
Chris B.
Job Details: 03/06/2023
cx comp unit will not get up too temp ran calibration at 450 found 1 low 423 2 low 426 3 low 426 1 high 437 2 high 440 3 high 440 found 17 degrees diff from average calibrated unit +15 degrees of set then tested un it working as desighned
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Washington, DC 20002
Shawn D.
Job Details: 03/06/2023
changed broil tube. tested unit and broil is working good and stays on. unit is good
We serviced a
WHIRLPOOL COMBO
Model WETLV27HW2
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/06/2023
"verified electric was corrected, found proper 120/119/238 at terminal.... installed new motor , control and actuator.... ran diag valves, and agitate working, when unit went to drain pump blew and took out control again, ordering pump and control; ordrng 1 W10919003 (pump-water) and 1 W11481725 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Germantown, MD 20874
Ricardo S.
Job Details: 03/06/2023
"Cx complans that the unit not heating again, this is the four time that the microwave have the same problem, interlock switches cks ok, power outlet cks ok 120vac, transformer receives 120vac on primary winding, so i call TL. i ck capacitor and transformer ok.. the mag tub cks fine.. unit needs diode and maganatron again. CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR"
We serviced a
WHIRLPOOL DRYER
Model MDE9206AYW
Near Bluemont, VA 20135
Ricky E.
Job Details: 03/06/2023
"installed parts, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Falls Church, VA 22041
Lloyd B.
Job Details: 03/06/2023
"Cx complained the unit did not operate. Inspected the unit and found when plugged in, the screen remains on one spot and the buttons cannot change nor will it enter diagnostics. There is corrosion on the user interface harness. unit needs new user inter; ordrng 1 W11478526 (user interface)"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Aberdeen, MD 21001
Emmanuel R.
Job Details: 03/06/2023
"Cs unit is making a loud grinding noise, confirmed complaint. I found the bolt for the spluthc has back off so the pulley came off. Replaced splutch assy and tested unit. Unit is now working properly. Collected $287.30 CC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Steelton, PA 17113
Fred G.
Job Details: 03/06/2023
cx complaint unit is not coolintg in both sections. inspected unit and found evap fan was not coming on. i removed evap cover and found a good frost pattern. tested voltage to evap fan motor with door switch closed and found 126.4vac. replaced fan motor and found unit now checks good. I also cycled ice maker
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Rockville, MD 20851
Julian H.
Job Details: 03/06/2023
CX complaint about bottom oven not working inspected & found that ignitor is receiving 120vac but not glowing issue with ignitor; ordrng 1 WPW10324738 (igntr-oven)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 03/06/2023
"Inspected the unit. Found that the cx is saying that the Washer is Leaking Water / Washer will not finish a Cycle. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Checked the Water Valves. Cold Water is very slow. F1E1 = Control Board Failure. Control board stops doing anything in the Service Test after C3. Unit will not Agitate. Had to back out of service Test and run Drain & Spin. Drain Pump is the only thing to activate. Checked the Bellow to the unit. No holes spotted. Unit will need the Control Board = WPW10583356, Water Valves = W10599356 & Pressure Sensor = Wpw10448876. Don't go without parts. Cx paid for the Service Call Only by Check. Check is in the Blue money bag."
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 03/06/2023
Per previous diag I was able to access and replace the FC door. I then tested the dispenser and ice maker. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Suffolk, VA 23435
Zachery R.
Job Details: 03/06/2023
"cx complaint ice not dispensing. checked unit, come to find defective ice bin shaft, ordering ice bin to complete repair.; ordrng 1 WPW10347093 (icebin)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Middle River, MD 21220
Emmanuel R.
Job Details: 03/06/2023
"Cs unit is not dispensing water, confirmed complaint. I found the water filter is restricted, called techline. Replace filter and have water tested . I left the filter out and unit is working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Spotsylvania Courthouse, VA 22551
Danny R.
Job Details: 03/06/2023
found blower wheel coming off reinstalled blower wheel no more noise checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Chesapeake, VA 23321
Zachery R.
Job Details: 03/06/2023
"cx complaint slow water flow after replacing filter, product freezing in rc, and rc door handle loose, and dispenser drippng. checked unit, tightened handle, advised cx how to load rc properly, checked unit with filter, unit took 13 secs to fill 1 cup, tested without filter unit took 8 secs to fil 1 cup. tried adjusting water line to resolve dripping. come to find defective inlet valve and filter housing. ordering both parts to complete repair. rescheduled cx for friday 3/10/23; ordrng 1 WPW10179146 (valve-inlt) and 1 W11162042 (housing)"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Bowie, MD 20720
Shane B.
Job Details: 03/06/2023
"cx complaint is the lid not latching to run cycles. i checked for codes and found F5E1, F5E4, cleared code and tried testing lid latch but it did not latch. nothing is blocking the catch and latch does not appear damaged. i replced lid latch with preIDed par and restored power. ran service cycle with no issues. lid latch is working fine. unit is working as designed."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Richmond, VA 23231
Chris B.
Job Details: 03/06/2023
cx comp unit downdraft fan not working insp unit conf cx comp found fan connector pins depinned could not get back in replaced fan tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Potomac, MD 20854
Julian H.
Job Details: 03/06/2023
CX complaint about lh side trim bend confirmed issue unit is built in side by side need to unistall unit with a helper units are heavy on top need someone to hold unit as Im working on it CALLED OFFICE SCHEDULE 2 TECHS TO RETURN; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Bowie, MD 20716
Shane B.
Job Details: 03/06/2023
cx complaint is outer door glass breaking. cx said someone tripped and hit the door. i replaced outer glass with preIDed par and put door back on. unit now looks and functions as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pasadena, MD 21122
Alexander D.
Job Details: 03/06/2023
"cx complaint unit not advancing thru cycle, gets stuck in sensing. inspected unit and verified complaint. no errors stored, autotest runs fine. activated each test in manual test and everything is working good. unit is getting proper power supply. started quickwash cycle and it stopped during sensing for 10min, seems longer than usual. cant find anything wrong with unit so i replaced control. ran calibration and autotest. started quickwash and it paused during sesning again so i called techline. 5min later it advanced to wash. TL said unit uses 'catalytic' wash action during sensing which is just letting the clothes sit and soak and that can take 5min sometimes. advised cx if he sees it stuck on a cycle to come back 20min later and see if it advanced and if not to call back."