Service History 636 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Baltimore, Maryland 21220

Emmanuel R.

Job Details: 03/06/2023

"Replaced heater element and tested fo rleaks , no leaks found at this time. Unit is now working as designed. heater bushing w11537778 - sp w11540964 - special project s17304 - parts and labor"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVWH3

Near Baltimore, Maryland 21212

Shane M.

Job Details: 03/06/2023

cx complaint the door isnt shutting proper. found broken handle to latch holder. gave cx a quote for the repairs $477.60 cx paid svc by check. WP8524471 WP8269117 8193882

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Baltimore, Maryland 21206

Eric W.

Job Details: 03/06/2023

installed new compressor and dryer filled unit r600 2.40 oz

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rosedale, Maryland 21237

Eric W.

Job Details: 03/06/2023

installed new controla dnshifter calabrated unit and now unit is working

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Richmond, Virginia 23234

Chris B.

Job Details: 03/06/2023

cx comp unit drips insp unit conf cx comp replaced valve tested unit working as desighned collceted 120 sc 110 labor 15 ship 80.93 part 4.86tax total collected 330.79 cx pain in full cc

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Chesterfield, Virginia 23832

John P.

Job Details: 03/06/2023

Found hinges not seated in receivers properly causing door not to close reseated hinges into receivers tested working as designed

We serviced a

WHIRLPOOL ICE MAKER

Model WRF555SDFZ

Near Middle River, Maryland 21220

Emmanuel R.

Job Details: 03/06/2023

"Cs unit stopped making ice and leaking from icemaker. Confirmed complaint. I found icemaker is leaking water when it fills and fill tube is frozen over. Replaced icemaker and installed permagum around fill tube to seal it air tight. Tested unit, unit is now working properly. Advised customer allow 24-48hrs for icemaker to start making good ice."

We serviced a

MAYTAG DRYER

Model MEDB855DC3

Near Millsboro, Delaware 19966

Michael E.

Job Details: 03/06/2023

"CX complaint: no heat. Tested and verified complaint. I found it was the TCO that had no continuity. All other sensors passed. I replaced TCO, tested unit and it is now working proeprly. CX paid in full on CC. Job is complete"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Bowie, Maryland 20716

Shane B.

Job Details: 03/06/2023

cx complaint is outer door glass breaking. cx said someone tripped and hit the door. i replaced outer glass with preIDed par and put door back on. unit now looks and functions as designed.

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near Bowie, Maryland 20720

Shane B.

Job Details: 03/06/2023

"cx complaint is the lid not latching to run cycles. i checked for codes and found F5E1, F5E4, cleared code and tried testing lid latch but it did not latch. nothing is blocking the catch and latch does not appear damaged. i replced lid latch with preIDed par and restored power. ran service cycle with no issues. lid latch is working fine. unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Middle River, Maryland 21220

Emmanuel R.

Job Details: 03/06/2023

"Cs unit is not dispensing water, confirmed complaint. I found the water filter is restricted, called techline. Replace filter and have water tested . I left the filter out and unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW0

Near Fairfax Station, Virginia 22039

Demonte S.

Job Details: 03/06/2023

"Inspected the unit. Found that the cx is saying that the Washer is Leaking Water / Washer will not finish a Cycle. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Checked the Water Valves. Cold Water is very slow. F1E1 = Control Board Failure. Control board stops doing anything in the Service Test after C3. Unit will not Agitate. Had to back out of service Test and run Drain & Spin. Drain Pump is the only thing to activate. Checked the Bellow to the unit. No holes spotted. Unit will need the Control Board = WPW10583356, Water Valves = W10599356 & Pressure Sensor = Wpw10448876. Don't go without parts. Cx paid for the Service Call Only by Check. Check is in the Blue money bag."

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Aberdeen, Maryland 21001

Emmanuel R.

Job Details: 03/06/2023

"Cs unit is making a loud grinding noise, confirmed complaint. I found the bolt for the spluthc has back off so the pulley came off. Replaced splutch assy and tested unit. Unit is now working properly. Collected $287.30 CC"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 03/06/2023

"Cx complans that the unit not heating again, this is the four time that the microwave have the same problem, interlock switches cks ok, power outlet cks ok 120vac, transformer receives 120vac on primary winding, so i call TL. i ck capacitor and transformer ok.. the mag tub cks fine.. unit needs diode and maganatron again. CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Richmond, Virginia 23225

Chris B.

Job Details: 03/06/2023

cx comp unit will not get up too temp ran calibration at 450 found 1 low 423 2 low 426 3 low 426 1 high 437 2 high 440 3 high 440 found 17 degrees diff from average calibrated unit +15 degrees of set then tested un it working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 03/06/2023

Replaced baffled. Ran diagnostic. Levelled. Unit working properly

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Glen Allen, Virginia

Joseph D.

Job Details: 03/06/2023

Adjusted hinges and unit now sealing properly. no errors found

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Gaithersburg, Maryland 20886

Justin S.

Job Details: 03/06/2023

cx showed me the left side of the freezer is not closing. removed excess ice cubves from the bottom of the freezer liner. and was able to close the door all the way. tested and every time the unit is closing the door. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Chesterfield, Virginia 23832

John P.

Job Details: 03/06/2023

Found wire for ice maker not seated into connector seated wire tested working as designed

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Bel Air, Maryland 21014

Neil H.

Job Details: 03/06/2023

CX COMPLAINT BURNERS WEREN'T LIGHTING PROPERLY AND DEFECT IN THE CAPS REPLACED AND ALL LIGHTING QUICK AND EVEN

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near McLean, Virginia 22101

Leon

Job Details: 03/06/2023

cx complaint was drier was making loude noise i comfrom the coplete bottom right weel was make the noise replace weel teste unite song like it showe

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Richmond, Virginia 23225

Chris B.

Job Details: 03/06/2023

cx comp unit top control panel dented insp unit conf cx comp replaced console unit working as desighned house is vacant

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWS0

Near Richmond, Virginia 23220

Chris B.

Job Details: 03/06/2023

cx comp unit smoked then triped breaker insp unit conf cx comp found thermal event accured at control unit will need control and wire harness cx stated theyw ill be replacing unit called saftey sr# in sticky

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE01

Near Manakin-Sabot, Virginia 23103

Kyle A.

Job Details: 03/06/2023

Cx complaint of unit not making ice. Did confirm and found units bale arm had come loose. Reseated bale arm and cycled icemaker. Icemaker filled and ejected ice. Unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hopewell, Virginia 23860

John P.

Job Details: 03/06/2023

Installed valve tested working as designed

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 03/06/2023

Cx complaint unit is not working properly inspected unit removed and replaced the drawer assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Disputanta, Virginia 23842

John P.

Job Details: 03/06/2023

CX complaint unit not cooling checked the unit found brown wire for heater not seated in connector seated wire tested working as designed after removing ice from evaporator

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Colonial Heights, Virginia 23834

John P.

Job Details: 03/06/2023

"CX complaint water still seemed cold to touch after cycle, ran steam cycle due to techline being in meeting unit did steam some of the water could see coming from vent. Called techline talked to Robert said that it would be working as designed it's an assist."

We serviced a

MAYTAG WASHER

Model MVwx655dw1

Near Colonial Heights, Virginia 23834

John P.

Job Details: 03/06/2023

Upon arrival explained to the CX limited part warranty cx declined service at this time

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bel Air, Maryland 21014

Neil H.

Job Details: 03/06/2023

REPLACED THE CONTROL SLIDE AND CLUTCH ROTOR UNIT RECALB AND TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near New Kent, Virginia 23124

Lucas R.

Job Details: 03/06/2023

"cx complaint strike broken, checked unit found strike broken, replaced strike calibrated, tested, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Richmond, Virginia 23219

Chris B.

Job Details: 03/06/2023

replaced door gasket heated and seated gasket unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, Virginia 23223

Chris B.

Job Details: 03/06/2023

cx comp unit not defrosting insp unit conf cx comp found wire not seated fully in connector seated wire adjusted pins and secured wire tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Louisa, Virginia 23093

Eric F.

Job Details: 03/06/2023

"Confirmed cx complaint unit not heating. Found TCO not reading continuity. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

AMANA WASHER

Model ntw4516fw3

Near Aberdeen, Maryland 21001

Emmanuel R.

Job Details: 03/06/2023

"Cs unit is not agitating and its making a noise, confirmed complaint. I found the actuator is not shifting and motor sound labored. Replaced actuator and capacitor , unit is now working properly. No error codes, diagnotics cycle completed.; used 1 w11481722 (actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 03/06/2023

"CX complaint intermittent squealing noise during spin cycle.Ran test mode, no errors. Ran spin, the unit didn't make any noise, bu the cx recorded it and sounded like the belt or the drive pulley. Replaced belt and splutch using pre id parts. Unit tested ok."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Potomac, Maryland 20854

Roberto I.

Job Details: 03/06/2023

REplaced lid and ran a tyest cycle. Unit good to go.

We serviced a

WHIRLPOOL FREEZER

Model Wrb322dmbm00

Near Havre de Grace, Maryland 21078

Emmanuel R.

Job Details: 03/06/2023

"Replaced and tested icemaker, Unit is now working as designed. Advised allow 24hrs for icemaker to start making good ice."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 03/06/2023

replaced parts & working gasket on lh side door was good only replaced rh side gasket

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 03/06/2023

"Cx states unit making loud noise during spin cycle, tested and confirmed. Inspected unit, found washer not level, leveled washer and tested. Unit is now working properly."

We serviced a

JENNAIR DISHWASHER

Model JDPSG244LS1

Near Oakton, Virginia 22124

Christian C.

Job Details: 03/06/2023

"Cx complaint of an F8E4 error. Inspected unit F8E4 overfill switch open, F9E2 drain motor electrical problem. Found water in drip pan. Cleared water from pan. Ran unit in diag cycle twice no signs of leaks. Ran unit in normal cycle for about 10 minutes no signs of leaks. Insulation is dry. Unit is slightly tilted forward raised front feet of unit. Unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 03/06/2023

"Answered cx questions about use and care of dryer, specifically about cleaning lint filters."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Crofton, Maryland 21114

Alexander D.

Job Details: 03/06/2023

"cx complaint unit intermittently getting stuck on wash and not advancing thru rest of cycle. cx said when it gets stuck, he will change it to rinse and spin and sometimes it completes and sometimes it gets stuck again. ran diagnostics and have f0e2 oversuds, f8e1 long fill stored. test cycle completed properly, all valves working. cx is using only 1 pod at a time but has never run cleaning cycle. advised cx to try running 2 cleaning cycles with affresh in a row and if its still having issues then control would need replaced. quoted cx 480.47 for replacing control. cx paid 120.00 service call with check#4045 and will get some affresh today to run cleaning cycles and will call back if issues persist. if cx calls back, send tech with control(W11116592) and will owe 360.47"

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Willow Street, Pennsylvania 17584

Justin L.

Job Details: 03/06/2023

as per previous visit was able to access unit and replace parts. Tested and unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Millsboro, Delaware 19966

Michael E.

Job Details: 03/06/2023

CX complaint: frosting in FC. Inspected and verified complaint. I found that items inside were hanging up the door and preventing door from closing all the way. CX had removed objects. Tested and unikt is now working properlty. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM01

Near Unionville, Virginia 22567

Eric F.

Job Details: 03/06/2023

"Could not confirm cx complaint unit not defrosting. Unit is currently cooling, no ice build up. Found evidence of water build up under pantry UI. Unplugged UI, advised cx to call back if any issues arise in the next thirty days. If no issues job is complete, cx is okay with pantry UI not functioning."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 03/06/2023

replaced control board tested and calibrated unit works as designed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 03/06/2023

"cx complaint unit screeching. checked unit, verified issue. disaseembled unit, found idler pulley and roller were stiff. replaced roller, greased up idler pulley, reassembled unit, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW1

Near Potomac, Maryland 20854

Julian H.

Job Details: 03/06/2023

replaced harness tested & working

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Rockville, Maryland 20852

Julian H.

Job Details: 03/06/2023

CX complaint about insulation sticking out from the bottom of the door. if it is pushed up it will fall back down confirmed issue remove front panel found insulation next to wiring upside down repositioned & no showing anywhere looks fine now

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Annandale, Virginia 22003

Lloyd B.

Job Details: 03/06/2023

Cx complained the unit did not spin. Installed new harness and tested and it now operates as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model wed5605mw0

Near Falls Church, Virginia 22042

Lloyd B.

Job Details: 03/06/2023

"Cx complained of it beingh unstable. Installed new stack kit, pan and removed shipping bolts. The unit now does not shake and is stable. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Falls Church, Virginia 22042

Lloyd B.

Job Details: 03/06/2023

"Cx complained the unit did not operate. Inspected the unit and found when starting a drain and spin cycle, the motor would hum but the drum did not move. Under the unit, seen the pulley was hanging down due to a loose pulley bolt. Tightened the bolt and tested and the unit now operates as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 03/06/2023

"cx complaint door rubbing, found when delivery reversed doors, they didnt swap over washers, cx had washers in bag, reinstalled both doors with proper washers, tested all ops ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Clarksburg, Maryland 20871

Justin S.

Job Details: 03/06/2023

took pics of all the damages the cx showed me. ran the diagnostic and found the unit is leaking from the drain pump. there is some dirt on the drain pump seal when i removed it. cleaned the drain pump and sump connection. the sump connection is rough. reconnected the drain pump and ran the diagnostic another 2 times and the unit is not leaking. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD612ESS01

Near Tuscarora, Maryland 21790

Ricardo S.

Job Details: 03/06/2023

cx complains that some leds not working.. Special Project.. replaced leds.. unit tested and wotks ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Clifton, Virginia 20124

Robert W.

Job Details: 03/06/2023

Cx Compaint is the upper rack not staying in place. Inspected unit and found the upper rack adjuster has failed causing the upper rack to not stay in place. Replaced adjuster and tested unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Mechanicsville, Virginia 23111

Thomas B.

Job Details: 03/06/2023

Cx complaint unit is not working properly inspected unit found the suction on the drawer is not working properly ingredients go in but we're not coming out overfilled the drawer for testing to see if it would empty on its own and it was not removed and replaced drawer tested again unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lanexa, Virginia 23089

Lucas R.

Job Details: 03/06/2023

"replaced valve, calibrated, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Harrisburg, Pennsylvania 17109

Fred G.

Job Details: 03/06/2023

cx complaint unit on only runs for 10 mins. i found drain pump was disconnected. i was able to connect drain pump. tested unit and found unit now checks good

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Fort Washington, Maryland 20744

Robert A.

Job Details: 03/06/2023

Cx complaint that the unit's LF burner is not working. I inspected the unit to confirm the complaint. I found the LF orifice was clogged. I unclogged the LF orifice and tested the unit for the cx. The unit is working as designed. I collected the service call fee by check.

We serviced a

JENNAIR RANGE

Model JES9800CAS02

Near Richmond, Virginia 23238

Joseph D.

Job Details: 03/06/2023

" Unit with failed bake element. Replaced, unit working properly. Cx paid by check"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, Virginia 22401

Tanner B.

Job Details: 03/06/2023

Installed new harness / terminal block.. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Washington, Maryland 20744

Robert A.

Job Details: 03/06/2023

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found no error codes. I ran a calibration cycle, it worked fine. I started a normal cycle and the unit started as designed. I helped the cx step by step to understand how the unit works. The unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 03/06/2023

"replaced shield, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Accokeek, Maryland 20607

Robert A.

Job Details: 03/06/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Vienna, Virginia 22181

Christian C.

Job Details: 03/06/2023

"Installed control, vent assembly, gasket, drain motor, bezel, and vent gasket. Tested unit no errors. Ran through diagnostic cycle. No issues. Unit is working as designed."

We serviced a

JENNAIR MICROWAVE

Model JMW3430WS02

Near Vienna, Virginia 22180

Christian C.

Job Details: 03/06/2023

Cx complaint unit console is unresponsive. Inspected unit and found the console just has the jennair logo. Power cycled unit and reseated connections. Console still stuck on logo after powering up. Quoted cx and they will think about it. Cx paid for service call. If cx calls back order W10323052-console and WPW10286791-MW control.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Vienna, Virginia 22182

Leon

Job Details: 03/06/2023

cx complaint was ice and water was not working confirmed the complaint then i replaced .rc thermistor ui test unit and working fine

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Dundalk, Maryland 21222

Eric W.

Job Details: 03/06/2023

cx complant of unit off balance inspected unit found suspention hanging off tub reinstaled and tested unit worling properly

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Broadlands, Virginia 20148

Jason A.

Job Details: 03/06/2023

CX complaint WASHER can�t wash anything. record error codes. & cleared. Replaced hot & cold water valves. Test for leaks. Verified cold & hot water connections. Ran test wash. Good flow. Start HOT NORMAL wash & COLD NORMAL wash. Unit is advancing. Checked again & no error codes returned. NO LEAKS > JJ / SZ

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Goochland, Virginia 23063

Kyle A.

Job Details: 03/06/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Bumpass, Virginia 23024

Kyle A.

Job Details: 03/06/2023

Cx complaint of grinding noise while agitating . Did confirm agitator bolt had worked its way out. Reseated bolt with blue locktight and tested unit and unit is now as designed.

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Clarksville, Maryland 21029

Dustin F.

Job Details: 03/06/2023

"Upon arrival, Was given the rundown by CX apparently Bray and scarf installed the cooktop. then came back out when it didnt work right and found unit was improperly installed. CX stated WP sent out a new cooktop and didnt know why cause Bray and scarf are getting the unit replaced. I gave them a TY card with proof im taking the Part back for return. he refused to sign ty card. CX was unsure why i was here. stated thier issue was with Bray and Scarf"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 03/06/2023

Installed the Evaporator to the Freezer Section. Pulled a Vacuum on the unit. Unit will not hold a Vacuum or pull a Vacuum. Filled the unit with Nitrogen. Not will not hold pressure at all. Inner Cabinet leak. Called Whirlpool Techline. Per Whirlpool this unit is under review. Advised the cx to give whirlpool 7-10 days before calling them.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Fairfax, Virginia 22033

Jason A.

Job Details: 03/06/2023

CX complaint FRIDGE RIGHT RC door is uneven & no self closing. Replaced RIGHT closer & reset. Replaced icemaker & test harvest & fills Test doors for proper operation .test 120 harvest pass and 97 icemaker water fill NO LEAKS.adjusted the door .JJ/SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Indian Head, Maryland 20640

Robert A.

Job Details: 03/06/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ01

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 03/06/2023

replaced control board tested unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hollywood, Maryland 20636

Robert A.

Job Details: 03/06/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Fulton, Maryland 20759

Dustin F.

Job Details: 03/06/2023

"CX complaint: unit not cooling again.Inspected unit, temps were 68 in FC and 71 in RC. checked for dye around compressor compartment, FC evap, and RC evap, Found light frosting at very start of suction line going into RC evap but nothing else. Contacted SS hotline, spoke to EW, was advised to order Compressor,drier,3 way valve, Nitrogen, and refrigerant valve. Couldnt contact WP TL due to training. quoted CX for labor since parts are covered. CX refused to sign TY card. CX wants to contact WP and try to get coverage before continuing."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 03/06/2023

"cx complaint long dry times, cx had receipt of vent cleaning, found air not flowing out, removed vent from dryer and heater cooled down to redish color, when vent attached heater became broight orange, cx showed where they cleaned and found not vent at location only tubing for sump pump, after awhile we dfound vent outlet in storage room to left, cx to remove vent and clean from inside, and reassemble, tested all ops ok"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Bowie, Maryland 20720

Shane B.

Job Details: 03/06/2023

"cx complaint is the unit being completly dead. cx said oven was in use when the unit shut off. when i arrived power was on and display was blank. interior light does not turn on when doors are opened, will not go into diagnostics. cycled power but no changed. i found UI is not getting any DC voltage. i found no damage to harness or any loose connectinos. i pulled unit out and inspected the junction box. i found black wires have thermal damage and connection is melted. shows this to cx and explained she will need an electrtion to fix the power. cx paid service call."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, District of Columbia 20005

Shawn D.

Job Details: 03/06/2023

f9e1 f5e1 . Cx complaint about washer draining slowly. inspected unit confirmed that unit was draining slow. clothing removed from draining pump. unit is now working properly. collected payment unit is good

We serviced a

AMANA DRYER

Model NED4655EW1

Near Culpeper, Virginia 22701

Danny R.

Job Details: 03/06/2023

found conection at sensor bar wasnt good reinstaled and tightened conectors not runs fine .

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Mechanicsville, Virginia 23111

Orbie

Job Details: 03/06/2023

cx states no low flame. verified cx complaint. found unit not converted from Natural gas. replaced valve pieces with LP conversion. tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 03/06/2023

"x stated that the washer was installed on 2/27/22, but he didn't have valid document to show it (the job was created on 2/25/23). He is calling Maytag.If we go back to this repair, the washer needs splutch W10721967, belt WPW10006384 and motor W11283592 (mandatory)."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QMX00

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 03/06/2023

"CX complaint lights and UI not working.Inspected unit, found right door extension arm bent, not pushing the light switch. re-shaped the extension arm and resettod power. Lights and UI turned on, and the unit worked as designed. Collected $120"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 03/06/2023

Installed the Vent Motor. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Silver Spring, Maryland 20901

Brian F.

Job Details: 03/06/2023

"Cx states water dripping from under dispenser causing door to rust. Inspected and confirmed complaint, removed drip trays and cleaned. Tested ice and water dispensers, no leaks. Advised cx to empty drip tray more often, instructed how to clean rust from stainless steel."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Stephens City, Virginia 22655

Daniel J.

Job Details: 03/06/2023

Found that a wire on freezer door harness is broke. Quoted cx for replacement and they are declining repair at this time.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Abingdon, Maryland 21009

Emmanuel R.

Job Details: 03/06/2023

"Cs unit is leaving clothes wet at the end of cycle, confirmed complaint. I found error codes f0e5 off balance load and f0e2 over suds condition. Both error codes can leave clothes wet. Found unit off level and tittering.Leveled unit and tested, unit is working properly. Also advised customer about HE soaps and how to properly use it and properly load unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Annapolis, Maryland 21401

Alexander D.

Job Details: 03/06/2023

cx complaint icemaker is leaking. inspected unit and verified complaint. found fill tube extension missed hole in fill funnel on icemaker so most of water wasnt going into icemaker and leaking around it. realigned fill tube and tested. icemaker still leaking. replaced icemaker and tested. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Silver Spring, Maryland 20910

Roberto I.

Job Details: 03/06/2023

"Replaced parts, resumed power, compressor and fans started. Unit good to go"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204ESB00

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 03/06/2023

cx complaint unit is leaking.inspected unti and could confirm.found unit to be leaking from filter head.with filter and no filter in.unit will need a new filter head.advised cx of cost and gave cx qoute.they will call if they go with reapir.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Culpeper, Virginia 22701

Danny R.

Job Details: 03/06/2023

cx stated it never staops filling . found pressure hose off control reinstalled now fills fine checkdsok

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WS02

Near Arlington, Virginia 22207

Leon

Job Details: 03/06/2023

cx complaint was unit didnt cut on confirmed complaint replaced the fuse in the unit then unit cut right on tested unit by warming up a some water to see if it got hot which it did but i seen the lights for unit wasnt cutting on if cx call back they would need a light bulb

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Arlington, Virginia 22207

Leon

Job Details: 03/06/2023

cx issue was unit not making ice confirmed issue replaced both ui and control tested unit before leaving everything worked like it sound

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Alexandria, Virginia 22306

Lloyd B.

Job Details: 03/06/2023

"Cx complained the unit did not operate. Installed new control, shifter, capacitor, belt asnd clutch and tested and it passed each step in diagnostics. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Arlington, Virginia 22204

David J.

Job Details: 03/06/2023

Cx complaint leds are out in unit. Arrived and inspected and found this to be the case. Unit falls under s84638 replaced all leds. Removed all single point leds and replaced with new multipoint LEDs. Tested and made sure everything was working correctly. Unit is now working as intended. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Smyrna, Delaware 19977

Frederick R.

Job Details: 03/06/2023

CX had relocated unit to basement before delivery. It was moved to basement but not hooked up. CX told me to hook it up. Spoke to CX on phone and he said the unit belonged on the porch which is a non isulated addition to the house. I did not perform any install actions therefore unit was not tested after parts were replaced. I informed CX that if the unit is moved back outside that further repairs caused by it would not be covered by warranty and he stated he wouldnt accept that. I let him know that he needs to contact whirlpool in refernece to that. WPTL in training will call later to document

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