We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gettysburg, PA 17325
Sal R.
Job Details: 03/06/2023
CX complaint is hat the items in the unit during opperation had a thermal event. I was able to find the propper 240 V's at the outlet as well as the terminal block. I inspected teh thermal funa as well as the TCK and found both to have good continutiy. I found the thermastat to ohm out a 7.02 OHM's of resistance. I was abole to remove and inspect the heating element and found good continuity to the element and no broken or grounded out coils. I fou nd the tiomer to be moving with out issues. I was able to start a timed dry cycle and found the element tp be cycleing on and off. I called WP saftey team and discussed my findings. CX did not save cloating/items witch had the thermal event. Please see SR # # 773585765. WP TL unavalioble due to training. I left Unit unplugged.; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Washington, DC 20011
Samuel R.
Job Details: 03/06/2023
cx complaint unit is leaking.inspected unti and could confirm.found unit to be leaking from filter head.with filter and no filter in.unit will need a new filter head.advised cx of cost and gave cx qoute.they will call if they go with reapir.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Rockville, MD 20850
Julian H.
Job Details: 03/06/2023
CX complaint about unit not washing put unit on test mode found error F4E3 motor not running let auto test start confirmed no water circulation & power to motor 119vac need part bringign control as just incase; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Baltimore, MD 21239
Shane M.
Job Details: 03/06/2023
cx complaint the light are dimming. found rc looks were causing the issue. replaced rc led. unit working properly.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Brightwood, VA 22715
Danny R.
Job Details: 03/06/2023
trans bas was bent up and couldnt screw on and wire is knicked will need trans reordered; ordrng 1 w11610132 (trans)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details: 03/06/2023
"Replaced parts, resumed power, compressor and fans started. Unit good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fairfax, VA 22033
Christian C.
Job Details: 03/06/2023
Cx complaint unit open door led is always on. Inspected unit found that left RC door is deformed and not always hitting left RC door switch. Right RC door gasket is also defective. Ordering left RC door and right door gasket.; ordrng 1 W11435353 (left RC door) and 1 W10830274 (RC gasket) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Powhatan, VA 23139
Joseph D.
Job Details: 03/06/2023
Replaced faulty door and now unit is sealing and operating properly
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Biglerville, PA 17307
Sal R.
Job Details: 03/06/2023
"CX had 2 complaints. First was that the unit would not broil . I found that the unit is opperating as designed. CX was leaving the door open to beoil and unit wouldot get to temp. I was able to edjucat CX on how to propperly use the broil funtion. Second issue is that the left side anchor will not stay in place. I fou d the that screw is stripeed witch is causing the anchor to fall and fragment. I am ordering 1 anchor (W11135752) and screw (W11135756). Once the parts are avalible, please have somone form the office call to set a return date.; ordrng 1 W11135752 (anchor) and 1 W11135756 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Annapolis, MD 21401
Alexander D.
Job Details: 03/06/2023
cx complaint icemaker is leaking. inspected unit and verified complaint. found fill tube extension missed hole in fill funnel on icemaker so most of water wasnt going into icemaker and leaking around it. realigned fill tube and tested. icemaker still leaking. replaced icemaker and tested. unit is now working properly
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ01
Near Baltimore, MD 21207
Shane M.
Job Details: 03/06/2023
cx complaint the unit lights arent working properly. found burnt out bulb in fz and broken rc switch. ordering both; ordrng 1 W11384469 (switch) and 1 W11518235 (led bulb)
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near Ashland, VA 23005
Thomas B.
Job Details: 03/06/2023
Found handle screws on inside of panel loose applied locktight and registered tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Purcellville, VA 20132
Ricky E.
Job Details: 03/06/2023
"customer stated that the unit would not complete cycles, and not spin, and sometimes would not start a cycle... fnd no errors stored, unit has comm issues.. need parts...; ordrng 1 w11550649 (control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Abingdon, MD 21009
Emmanuel R.
Job Details: 03/06/2023
"Cs unit is leaving clothes wet at the end of cycle, confirmed complaint. I found error codes f0e5 off balance load and f0e2 over suds condition. Both error codes can leave clothes wet. Found unit off level and tittering.Leveled unit and tested, unit is working properly. Also advised customer about HE soaps and how to properly use it and properly load unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Baltimore, MD 21209
Shane M.
Job Details: 03/06/2023
cx complaint the RC showing near 30F. replaced damper. cx mentioned part already replaced. all parts related been replaced. ordering fan blade & harness for FZ.; ordrng 1 WP2315549 (fan) and 1 WP2169142 (blade) and 1 W11566475 (harness)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Frederick, MD 21701
Brian R.
Job Details: 03/06/2023
came out and replaced pump.bellow holes were clogged as well as screen in pump. replaced part ans ran test and ran a drain and spin. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Cumberland, PA 17070
Sal R.
Job Details: 03/06/2023
I found that the drain pump harnees had become disc onnected. I was able to reconnect the harness to the pump and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Stephens City, VA 22655
Daniel J.
Job Details: 03/06/2023
Found that a wire on freezer door harness is broke. Quoted cx for replacement and they are declining repair at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Richmond, VA 23220
Chris B.
Job Details: 03/06/2023
"cx comp unit will flow water and makes thin ice insp unit conf cx comp found obstruction in valve replaced valve tested unit working as desighned; ordrng 1 WPW10238100 (valve), used 1 WPW10238100 (valve) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Frederick, MD 21701
Brian R.
Job Details: 03/06/2023
replaced valve ordered. found cold screen packed off. replaced and recalibrated and ran auto test. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 03/06/2023
"cx complaint unit making grinding like sound. checked unit, no faults stored. ran auto test cycle. verified grinding sound. removed washplate, replaced hub, unit still making grinding sound. come to find defective motor, ordering motor and rotor to complete repair.; ordrng 1 WPW10419333 (stator) and 1 280146 (rotor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Silver Spring, MD 20901
Brian F.
Job Details: 03/06/2023
"Cx states water dripping from under dispenser causing door to rust. Inspected and confirmed complaint, removed drip trays and cleaned. Tested ice and water dispensers, no leaks. Advised cx to empty drip tray more often, instructed how to clean rust from stainless steel."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Richmond, VA 23238
Joseph D.
Job Details: 03/06/2023
customer complaint unit short cycling and shutting off after extended periods of use found magnetron thermostat overheating and resetting must replace; ordrng 1 W11224803 (Thermostat)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Washington, DC 20015
Samuel R.
Job Details: 03/06/2023
cx complaint unit door falls down.inspected unit and could confirm.got unit out and found spring to had popped pout place.reinstalled spring and unit is not good
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wyomissing, PA 19610
Cody H.
Job Details: 03/06/2023
"Was able to access unit and replace parts per previous visit. Unit continues to make squealing noise. Ordering motor, splutch, gearcase, belt and actuator for return visit. Was able to remove washplate.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11481722 (actuator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Dumfries, VA 22026
Demonte S.
Job Details: 03/06/2023
Installed the Vent Motor. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Gaithersburg, MD 20886
Justin S.
Job Details: 03/06/2023
the unit is disconnected fromt he vent and pulled out when i arrived. cx says the unit is not heating in cycle. started a timed dry and the timer is counting down but the unit is not spinning. cx says the unit was spinning last night. reset power to the unit and the unit is now started to spin but stopped quickly. no error codes in diagnostics. ran the automatic test and the unit canceled the test right away. the unit is getting 120/240/120vac to the terminal block. resety power again and the unit spins for a short time then. the unit got a f3e3(inlet). found the thermistor was disconnected. restested. the unit is now spinning and blowing but not heating. the element is open. the element has burnt in half. replaced the element and the tco and retested. the unit is now good; ordrng 1 WP8577274 (thermistor)
We serviced a
MAYTAG WASHER
Model MVWB855DW0
Near Mount Airy, MD 21771
Justin S.
Job Details: 03/06/2023
replaced thew parts and calibrated. ran the diagnostic and the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Pasadena, MD 21122
Alexander D.
Job Details: 03/06/2023
"cx complaint unit not drying clothes, have to put them back in 3 times to get them to dry. unit is heating, have good airflow coming out of vent. everything tests good but unit seems to be cycling element off more often than usual. ordering operating thermostat, timer and temp switch. seems temp switch is mislabeled in IPL, ordering both to make sure we get right one. call cx to schedule return visit once we have eta on parts; ordrng 1 WP8318268 (operating thermostat) and 1 W10846428 (timer) and 1 WP3405156 (switch) and 1 W11050715 (switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMX00
Near Silver Spring, MD 20902
Roberto I.
Job Details: 03/06/2023
"CX complaint lights and UI not working.Inspected unit, found right door extension arm bent, not pushing the light switch. re-shaped the extension arm and resettod power. Lights and UI turned on, and the unit worked as designed. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details: 03/06/2023
cx complaint is is the unit not making ice and not dispensing water. cx said filter has been replaced recently. i found just a trickle of water when dispening water. turned on and cycled IM. IM cycled but filled with only a trickle of water. i found supply line is not kinked. cx said no plumbing work has been done recently and nothing has been shut off. unit will need a new filter head. cx then told me she has a warrenty from lowes. no warrenty info was sent to us. informed cx she needs to contact lowes and have ticket sent in correctly. cx wil have new ticket sent to office.; ordrng 1 W11162042 (housing)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Springfield, VA 22153
Demonte S.
Job Details: 03/06/2023
Installed the Console to the unit. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 03/06/2023
Customers complaint is frost in the freezer and ice getting around the fan motor. Found gao in the gaket and a servic pointer for this issue.; ordrng 1 W10864518 (update kit) and 1 W10407216 (gasket)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Silver Spring, MD 20902
Roberto I.
Job Details: 03/06/2023
"x stated that the washer was installed on 2/27/22, but he didn't have valid document to show it (the job was created on 2/25/23). He is calling Maytag.If we go back to this repair, the washer needs splutch W10721967, belt WPW10006384 and motor W11283592 (mandatory)."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Dover, DE 19904
Frederick R.
Job Details: 03/06/2023
"Replaced Consolke and control per prior techs diagnosis. Unit powered on. Synched both together. During further testing I found that the splutch and belt were defective. Spoke to HM. Returning drain pump. Installed splutch and belt from VS. Calibrated and retested unit after reapir and it is now working properly. Job is complete; ordrng 1 W11239857 (belt FRVS), used 1 W10721967 (splutch FRVS), and 1 W11239857 (belt FRVS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Powhatan, VA 23139
Joseph D.
Job Details: 03/06/2023
"Replaced panel, sump motor and UI. Unit working properly. No stored error codes"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 03/06/2023
"cx complaint noisy operation, checked unit found noise from motor assembly. expart; ordrng 1 W11416362 (pump an motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Mechanicsville, VA 23111
Orbie
Job Details: 03/06/2023
cx states no low flame. verified cx complaint. found unit not converted from Natural gas. replaced valve pieces with LP conversion. tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WFE710H0AS0
Near Fairfax, VA 22033
Christian C.
Job Details: 03/06/2023
Cx complaint unit oven does not keep hot on bake. Inspected unit found bake element separating. Cx paid in full. Ordering bake element.; ordrng 1 W10779716 (bake element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 03/06/2023
Installed console tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hummelstown, PA 17036
Fred G.
Job Details: 03/06/2023
"cx complaint unit is making noise while running. inspected unit and found pulley side of drive motor bushing has failed. when it fail it also took made the drive belt and idler to fail. replace all parts and found unit now checks good.; ordrng 1 279827 (motor!dryer (FG VS)) and 1 341241 (belt,drive (FG VS)) and 1 WP691366 (pulley-idr (FG VS)) and 1 looklook, used 1 279827 (motor!dryer), 1 341241 (belt, drive), and 1 wp691366 (pully-idr) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Culpeper, VA 22701
Danny R.
Job Details: 03/06/2023
found conection at sensor bar wasnt good reinstaled and tightened conectors not runs fine .
We serviced a
WHIRLPOOL RANGE
Model WFG320MOMS0
Near Baltimore, MD 21206
Eric W.
Job Details: 03/06/2023
cx complant of rr burner not sparking inspected unit found it will not spark but if you use anouther burner it will spark unit needs new spark mod and switch harness; ordrng 1 WPW10548355 (switch harness) and 1 WP6610341 (spark mod)
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Westminster, MD 21158
Brian R.
Job Details: 03/06/2023
replaced all parts ordered. tested unit as well as had cx test and try all functions as well. he said its quiet. unit checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model Med6230hw1
Near Annapolis, MD 21403
Shane B.
Job Details: 03/06/2023
cx complaint is the unit running but not heating. found F2E1 was the only saved code. terminal block is properly wired and supplying 248vac. found fuses are good. element reads OL. unit will need a new heating element. quoted cx for repair. they paid for everthing but labor. will pay 110 on return visit.; ordrng 1 WP3387747 (element)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20005
Shawn D.
Job Details: 03/06/2023
f9e1 f5e1 . Cx complaint about washer draining slowly. inspected unit confirmed that unit was draining slow. clothing removed from draining pump. unit is now working properly. collected payment unit is good
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Woodbine, MD 21797
Marc M.
Job Details: 03/06/2023
"cx complaint unit freezing items in rc and the display not illuminating. inspected unit and found sub 32 degree temps and cx having multiple items (vegetables, whole milk, etc.). attempted com. with Ui. Ui non-responsive. cycled power at circuit breaker and found ui restored function. unit will need new ui.; ordrng 1 W11411871 (panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Chevy Chase, MD 20815
Brian F.
Job Details: 03/06/2023
"Cx states water leaking from front of unit, confirmed complaint. Cleared ice from fc, defrosted ice covering drain hole. Unit is now working propelry."
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near Accokeek, MD 20607
Robert A.
Job Details: 03/06/2023
I installed the ordered fan knob but the cooktop glass was damaged. I'm ordering a new glass cooktop for the return visit.; ordrng 1 W10296933 (glass cooktop)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Bowie, MD 20720
Shane B.
Job Details: 03/06/2023
"cx complaint is the unit being completly dead. cx said oven was in use when the unit shut off. when i arrived power was on and display was blank. interior light does not turn on when doors are opened, will not go into diagnostics. cycled power but no changed. i found UI is not getting any DC voltage. i found no damage to harness or any loose connectinos. i pulled unit out and inspected the junction box. i found black wires have thermal damage and connection is melted. shows this to cx and explained she will need an electrtion to fix the power. cx paid service call."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/06/2023
CX Coincern the unit giving f8e0 error . CX needs to address install before servive.. ordering control and fan for error.; ordrng 1 W11261167 (Control) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 03/06/2023
Installed new sump. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mount Airy, MD 21771
Justin S.
Job Details: 03/06/2023
door box still sealed. opened box and door is badly dented(pic). the unit needs a door; ordrng 1 w11566705 (door ss)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ellicott City, MD 21043
Robert L.
Job Details: 03/06/2023
"cx complaint long dry times, cx had receipt of vent cleaning, found air not flowing out, removed vent from dryer and heater cooled down to redish color, when vent attached heater became broight orange, cx showed where they cleaned and found not vent at location only tubing for sump pump, after awhile we dfound vent outlet in storage room to left, cx to remove vent and clean from inside, and reassemble, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Frederick, MD 21701
Brian R.
Job Details: 03/06/2023
cx complaint is ice maker keeps running water and it comes out door. says when getting water its fine. home just build and everything new. unit was turned off and we turned water on by itself and gave a min or 2 and water started to flow through ice maker and out door. no power to unit. valve is stuck open. left water off and will order new valve. mold is over flowing. as soon as part is in office will schedule.; ordrng 1 WPW10312696 (Valve) and 1 WPW10300024 (Ice Maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Cockeysville, MD 21030
Shane M.
Job Details: 03/06/2023
cx complaint the unit isnt dispensing ice. found the tank was frozen over. thawed out tank.. unit now dipsenses water.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Dover, PA 17315
Sal R.
Job Details: 03/06/2023
"CX complaint is that the unit will not start a wash cycle and just buzzes then shuts oppf. I found that the unit per Technical Service Pointer #: W11632927, I am ordering 1 Run Cap (W11395618). Once the part is avalible, please have someon form the office call to set a return date.; ordrng 1 W11395618 (run cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Fulton, MD 20759
Dustin F.
Job Details: 03/06/2023
"CX complaint: unit not cooling again.Inspected unit, temps were 68 in FC and 71 in RC. checked for dye around compressor compartment, FC evap, and RC evap, Found light frosting at very start of suction line going into RC evap but nothing else. Contacted SS hotline, spoke to EW, was advised to order Compressor,drier,3 way valve, Nitrogen, and refrigerant valve. Couldnt contact WP TL due to training. quoted CX for labor since parts are covered. CX refused to sign TY card. CX wants to contact WP and try to get coverage before continuing."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Stafford, VA 22554
Robert W.
Job Details: 03/06/2023
CX Complaint is the control is cutting off when door is opened. CX states unit is under extended warranty cant find PoP advise CX to contact warranty company to have ticket dispatched properly come back with control and door switch.; ordrng 1 WP9757262 (Door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bel Air, MD 21015
Neil H.
Job Details: 03/06/2023
REPLACED THE INLET VALVES PRIOR VALVES WEREN'T GETTING WATER REPLACED AND NOW DISPENSING WATER
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 03/06/2023
unit needs terminal/ wires for l2 shorted .; ordrng 1 279318 (wire) and 1 279393 (terminal kit) and 1 WP3397659 (terminal block) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hollywood, MD 20636
Robert A.
Job Details: 03/06/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Richmond, VA 23237
Chris B.
Job Details: 03/06/2023
cx comp conv fan motor not running insp unit conf cx comp found 120v at fan motor and motor not running ordering fan motor ; ordrng 1 W11582241 (fan motor)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Sandston, VA 23150
Orbie
Job Details: 03/06/2023
upon arrival found broken part on new fan assembly. managed to repair new assembly with a few old fan parts. tested unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Catonsville, MD 21228
Robert L.
Job Details: 03/06/2023
"cx complaint not drying dishes found no rinse aid , found f4e2 open heater, removed unit and found spade broken off heater ,replaced heater from truck stock, tested all ops ok, reordering for truck stock; ordrng 1 W11537778 (heater RL VS), used 1 W11537778 (heater RL VS) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Virginia Beach, VA 23455
Carl A.
Job Details: 03/06/2023
replaced control board tested unit works as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Glen Allen, VA 23059
Kyle A.
Job Details: 03/06/2023
Cx complaint of door swinging out when opening and closing. Did confirm and found inner mounting screw at the top of the door has its head sheered off. Will need to extract or drill out screw and install new screw. Will need additional tech due to weight of the door. Cx would also like the panel reseated.; ordrng 1 W10234194 (Pin) and 2 W10851443 (Screw)s and 3 W11189635 (Screw)s and 1 Note (Note) and 1 2tech (2tech)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Baltimore, MD 21244
Shane M.
Job Details: 03/06/2023
installed switch. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pasadena, MD 21122
Alexander D.
Job Details: 03/06/2023
"cx complaint unit gets stuck in certain parts of cycles and never advances to finish the cycle. cx said one time a quickwash lasted all night and still running in the morning. inspected unit and verified complaint. only have f2e1 stuck key error stored, and thats working properly at this time. found unit way out of level. releveled unit and noticed scuff marks on pulley shield from hitting the ground. suspension tests good. tried to recalibrate unit but control cuts out whenever motor runs and comes back a few seconds later. ordering control, motor, actuator and capacitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W11428524 (capacitor) and 1 W11608056 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Indian Head, MD 20640
Robert A.
Job Details: 03/06/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID FREEZER
Model KBSN608ESS
Near Mount Airy, MD 21771
Justin S.
Job Details: 03/06/2023
this is a built in unit that require 2 techs when replacing doors. called the office and rescheduled; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 03/06/2023
Instakled new parts. All check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Locust Grove, VA 22508
Danny R.
Job Details: 03/06/2023
control isnt giving power out to socket will need control and socket is melted as well; ordrng 1 W11552018 (control)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Fairfax, VA 22033
Jason A.
Job Details: 03/06/2023
CX complaint FRIDGE RIGHT RC door is uneven & no self closing. Replaced RIGHT closer & reset. Replaced icemaker & test harvest & fills Test doors for proper operation .test 120 harvest pass and 97 icemaker water fill NO LEAKS.adjusted the door .JJ/SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Frederick, MD 21704
Ricardo S.
Job Details: 03/06/2023
"Cx complains that the ice maker not working, inspected unit, the heater contact inside the ice module is bad, also the door gaskets are broken, water flow from dispenser is bad, order parts; ordrng 1 W10886931 (icemaker) and 2 W10830046 (gasket-fip)s and 1 w11346623 (filter head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Frederick, MD 21704
Ricardo S.
Job Details: 03/06/2023
"New Home.. cx complains that the unit not cleaning dishes or disolving the soap, the unti make noises, inspected unit, the inlet valve makes a humimng noise, no water coming into the unit, the supply valve under the sink is off. unit tested several times with cx and diw works fine"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reading, PA 19608
Cody H.
Job Details: 03/06/2023
"CX complains unit is still leaving residue on clothing. CX had done a load of wash prior to technican arrival and did not have residue on clothing, CX ran another load through to try and show residue they are experiencing on a day to day basis. CX was already informed about using less detergent and using extra rinse, but claims it did not help. Called techline due to not being able to find funtional issue.Spoke to Nate SR#7735875210, who said that if there is no build up under the washplate, or in the outter tub then the buildup is being intoduced by the CX either by improper detergent use or something in the pockets being washed. Due to not being able to remove washplate due to bolt being corroded and stuck, ordering spin basket, washplate, outter tub, gearcase for return visit.; ordrng 1 W11449841 (gearcase) and 1 W10752187 (wp screw) and 1 W10902814 (washplate) and 1 W11551646 (spanner) and 1 W11178227 (spin basket) and 1 W11219115 (outer tub) and 1 W11568797 (filter) and 1 WP8533928 (filter screw) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dumfries, VA 22026
Demonte S.
Job Details: 03/06/2023
Installed the Evaporator to the Freezer Section. Pulled a Vacuum on the unit. Unit will not hold a Vacuum or pull a Vacuum. Filled the unit with Nitrogen. Not will not hold pressure at all. Inner Cabinet leak. Called Whirlpool Techline. Per Whirlpool this unit is under review. Advised the cx to give whirlpool 7-10 days before calling them.
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDB16
Near Glenelg, MD 21737
Marc M.
Job Details: 03/06/2023
"cx complaint unit leaking onto floor. inspected unit and found that the fc liner is covered in a sheet of ice at the bottom. found unti defrosting but not draining. unit has clogged drain tube and has backed up and now frozen over. unit will need to be removed to clear tube from rear pan heater area safely. also recommended heater probe so that the unit is less likely to freeze in the future in the event of a clogged drain again. collected for parts and sc, cx will pay 240 two tech labor on return.; ordrng 1 819043 (heat-probe)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ01
Near Frederick, MD 21701
Ricardo S.
Job Details: 03/06/2023
"Cx complains that the Fc led not working, inspected unit, Rc led cks ok, replaced fc led.. reset power, unit tested and all leds works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesapeake, VA 23322
Zachery R.
Job Details: 03/06/2023
"cx complaint no ice. checked unit, water dispenser is working. ran test 25, icemaker would not fill, jumped icemaker with and without filter, icemaker still harvesting with no fill. come to find valve not receiving proper voltage, ordering icemaker and valve as back up, replacing icemaker and if valve isnt needed will be sending back. icemaker on fbo, advised cx they will be contacted for return visit.; ordrng 1 W11548540 (icemaker) and 1 W11548535 (valve)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Clarksville, MD 21029
Dustin F.
Job Details: 03/06/2023
"Upon arrival, Was given the rundown by CX apparently Bray and scarf installed the cooktop. then came back out when it didnt work right and found unit was improperly installed. CX stated WP sent out a new cooktop and didnt know why cause Bray and scarf are getting the unit replaced. I gave them a TY card with proof im taking the Part back for return. he refused to sign ty card. CX was unsure why i was here. stated thier issue was with Bray and Scarf"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Gaithersburg, MD 20877
Marc M.
Job Details: 03/06/2023
cx complaint unit not cooling. inspected unit and found partial frost pattern at evap. checked guage pressures and found unit 25 inches in vacuum at low side and less than 50 psi at high. unit has leak at evap.; ordrng 1 W11368877 (evap) and 1 W11109499 (drier-tube) and 1 W11370574 (compressor)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS03
Near Moseley, VA 23120
John P.
Job Details: 03/06/2023
Installed mag and inverter tested working as designed.
We serviced a
WHIRLPOOL FREEZER
Model wrf560sehz02
Near Stephenson, VA 22656
Daniel J.
Job Details: 03/06/2023
"found fan not. ordering thermistor, evap motor, and control.; ordrng 1 wpw103844183 (Thermistor) and 1 WPW10464673 (motor-evap) and 1 W11035836 (control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bumpass, VA 23024
Kyle A.
Job Details: 03/06/2023
Cx complaint of grinding noise while agitating . Did confirm agitator bolt had worked its way out. Reseated bolt with blue locktight and tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS
Near Fairfax, VA 22032
Lloyd B.
Job Details: 03/06/2023
"Cx complained the unit did not make ice. Inspected the unit and found a frozen fill tube. In step 19, melted the ice and tried to cycle the ice maker in step 44 but it would not move. At the bottom of the door, testing the ice maker motor and it tested open. At the ice maker, the motor has 35ohms, there is as broken wire in the door. Unit neeeds new door; ordrng 1 W11465912 (door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Montpelier, VA 23192
Thomas B.
Job Details: 03/06/2023
Cx complaint unit is not working properly inspected unit found failed float switch replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB04
Near Virginia Beach, VA 23452
Carl A.
Job Details: 03/06/2023
replaced board to find still not dispencing checked unit to find bracket behind dispencer cracked casueing micor switch not to engage ordering parts needed for repairs; ordrng 1 WPW10169511 (Refrigerator Ice Maker Motor) and 1 WP2180226 (bracket)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Goochland, VA 23063
Kyle A.
Job Details: 03/06/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS03
Near Moseley, VA 23120
Joseph D.
Job Details: 03/06/2023
Tech was assigned as a helper;
We serviced a
KITCHENAID DISHWASHER
Model KFDC500JBK01
Near Churchville, MD 21028
Neil H.
Job Details: 03/06/2023
CX COMPLAINT FRONT BURNERS NOT LIGHTING PROPERLY ADJUSTED THE GAS ADJUSTERS BURNERS LIGHTING QUICKLY NOW WAS TAKING OVER 30 SECS
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Fort Belvoir, VA 22060
Lloyd B.
Job Details: 03/06/2023
Cx complained the unit did not clean. Inspected the unit and found a 4.3 error code for motor failure. The unit fills and drains but does not wash. Unit needs new sump assy; ordrng 1 W11025157 (sump assy)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, VA 20148
Jason A.
Job Details: 03/06/2023
CX complaint WASHER can�t wash anything. record error codes. & cleared. Replaced hot & cold water valves. Test for leaks. Verified cold & hot water connections. Ran test wash. Good flow. Start HOT NORMAL wash & COLD NORMAL wash. Unit is advancing. Checked again & no error codes returned. NO LEAKS > JJ / SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Potomac, MD 20878
Julian H.
Job Details: 03/06/2023
CX complaint about unit not cooling from time to time door registered open & no cool found unit on garage explained to Cx that this is not a garage unit they knew but put it on garage for now checked temps Rc39* FC0* went on diag no errors test 66 checked components fans&damper CX states that when this happens need to unplugged unit & plug back in right now is working as designed leaving parts on sys to bring if calls back CX PAID FOR SVC CALL THRU APP; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11330971 (ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Forest Hill, MD 21050
Neil H.
Job Details: 03/06/2023
REPLACED THE SUMP AND TESTED UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 03/06/2023
"Installed new doors, found doors are warped. reordering doors..; ordrng 1 LW10912110 (rc door) and 1 W11551458 (fc door) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Dundalk, MD 21222
Eric W.
Job Details: 03/06/2023
cx complant of unit off balance inspected unit found suspention hanging off tub reinstaled and tested unit worling properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Manchester, MD 21102
Bernard M.
Job Details: 03/06/2023
"Cx complaint unit makes grinding noise. When arrived open door to unit and heard the noise, which was the damper opening and closing. Also found the right side door gasket to be fraying at the top and bottom. Ordering gasket and will use damper on return. Set return for 3/10, office will contact cx with time frame; ordrng 1 W10830162 (gasket)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Fairfax, VA 22032
Lloyd B.
Job Details: 03/06/2023
Cx complained the unit had no lights. Inspected the unit and found 2 led's were out. Installed new led's and tested and all lights now work. Job complete