We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS10
Near Winchester, VA 22601
Daniel J.
Job Details: 03/06/2023
fridge front panel not coming on compressor at times stsarts and stops shortly after removed back panel clicking from relay on o control after replacing control set programmming code to 2213 exited out compressor and condenser fan running unit begin to cool Replaced control.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Sterling, VA 20164
Jason A.
Job Details: 03/06/2023
CX complaint WASHER not drying. Checked drain pump operation & filter for obstructions. Checked cold & hot water connections are good. CX stated unit does not go into hi spin. Load is wet at end of cycle. NOT A DRAIN PUMP ISSUE. Control received was opened & used. See SDpics. > JJ; ordrng 1 W11549931 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bel Air, MD 21014
Neil H.
Job Details: 03/06/2023
REPLACED THE CONTROL SLIDE AND CLUTCH ROTOR UNIT RECALB AND TESTED GOOD.
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 03/06/2023
installed new cooktop . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Centreville, VA 20120
Robert W.
Job Details: 03/06/2023
CX Complaint is the IM is making loud noise. Inspected unit and found the IM when its cyling the motor is very loud and seems to be getting suck mid cycle. Ordering IM to correct issue; ordrng 1 W11579560 (IM)
We serviced a
MAYTAG WASHER
Model MVwx655dw1
Near Colonial Heights, VA 23834
John P.
Job Details: 03/06/2023
Upon arrival explained to the CX limited part warranty cx declined service at this time
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM03
Near Suffolk, VA 23434
Zachery R.
Job Details: 03/06/2023
"cx complaint rc light not illuminating. checked unit, unit has 121vac supplied to control, come to find wire backed out of pin, reseated wire in pin, tested, unit working as designed."
We serviced a
JENN-AIR OVEN
Model JJW3830DS03
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 03/06/2023
Inspected the unit. Found that the cx is saying that the Oven is giving an error. I then hit the power button on the User Interface of the Oven. F2E1 = Stuck Key. Cx has tried to leave the power off for a whole day. Then when they powered the unit back on error of F2E1 was still there. Unit will need the Console / User Interface. ; ordrng 1 W11232121 (PANLCNTRL)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Colonial Heights, VA 23834
John P.
Job Details: 03/06/2023
"CX complaint water still seemed cold to touch after cycle, ran steam cycle due to techline being in meeting unit did steam some of the water could see coming from vent. Called techline talked to Robert said that it would be working as designed it's an assist."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bel Air, MD 21014
Neil H.
Job Details: 03/06/2023
REPLACED THE CONTROL AND HMI UNIT RECALB AND TESTED GOOD.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Alexandria, VA 22314
David J.
Job Details: 03/06/2023
Arrived to building and called cx on call box for unit 10. That customer on the ticket does not live here. Called number on file and no answer had office call and no answer. Waited until 8:10am ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Disputanta, VA 23842
John P.
Job Details: 03/06/2023
CX complaint unit not cooling checked the unit found brown wire for heater not seated in connector seated wire tested working as designed after removing ice from evaporator
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Dundalk, MD 21222
Eric W.
Job Details: 03/06/2023
duplacate ticket
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Clifton, VA 20124
Robert W.
Job Details: 03/06/2023
"CX Complaint is the unit wouldnt stop beeping. Inspected unit and found no error codes, Ran diag cycle and can hear motor is having an issue at end of diag unit is giving motor error tested power to motor and its good unit will need sump assembly.; ordrng 1 W11416362 (Sump)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Glen Allen, VA 23059
Thomas B.
Job Details: 03/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the drawer assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS5
Near Winchester, VA 22602
Daniel J.
Job Details: 03/06/2023
Replaced SS door. keypad covered for five years under entitlements door failing coming apart at seams repalced door with built in keypad tested cofirmed heating with plastic cup of water now working correctly
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mechanicsville, VA 23111
Orbie
Job Details: 03/06/2023
replaced harness. upon plugging unit in drain pump stays on. drain pump 20.8 ohm. unit needs controls to resolve issue.; ordrng 1 W11513246 (control) and 1 W11481116 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
John P.
Job Details: 03/06/2023
Installed valve tested working as designed
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harrisburg, PA 17112
Fred G.
Job Details: 03/06/2023
cx complaint unit runs but does not heat. inspected unit and found upper thermal cut off was faulty. found exhaust vent was pretty clogged. replaced TCO and tested unit. unit now heats. advised cx to get vent cleaned. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 03/06/2023
Customers complaint is leaking on the top of the fridge. Found the ice maker fill tube was broken. Customer approved estimate for repair. Collected full amount due. NTO part.; ordrng 1 W11415785 (fill tube)
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE01
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 03/06/2023
Cx complaint of unit not making ice. Did confirm and found units bale arm had come loose. Reseated bale arm and cycled icemaker. Icemaker filled and ejected ice. Unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 03/06/2023
"Ran diagnostic and checked unit .. unit wasnt spinning, found the unit splutch out of place. adjusted the splutch and tested unit. Job complete"
We serviced a
JENN-AIR COOKTOP
Model JIC4736HS
Near McLean, VA 22102
Leon
Job Details: 03/06/2023
cx complaint was unit was getting a error code confirmed complaint replaced the power board and the touch control put unit back together then got a ER31 error code called tech line SR#7735876514 tech line said they would call me back with they figer it out; saved tckt
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS0
Near Richmond, VA 23220
Chris B.
Job Details: 03/06/2023
cx comp unit smoked then triped breaker insp unit conf cx comp found thermal event accured at control unit will need control and wire harness cx stated theyw ill be replacing unit called saftey sr# in sticky
We serviced a
WHIRLPOOL DRYER
Model MGD4500MW0
Near New Castle, DE 19720
Taylor F.
Job Details: 03/06/2023
Replaced motor and blower wheel from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Walkersville, MD 21793
Brian R.
Job Details: 03/06/2023
cx complaint is with unit and its running and then dripping water. said one day water was dripping and he had to turn water off. said one day drain pump came on and ran like 16 min then shut off. said another day unit didnt want to start a cycle. no codes came up. he said he looked up to run through tests and checks and had un plugged a few days. recalibrated and ran auto test to check unit. unit ran through all tests and checks. didnt have steady drip when done. he said its not every cycle. will order parts needed and office will schedule.; ordrng 1 W11603810 (Control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23225
Chris B.
Job Details: 03/06/2023
cx comp unit top control panel dented insp unit conf cx comp replaced console unit working as desighned house is vacant
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 03/06/2023
IF CX CALLS BACK ORDER 1-W11162042 HOUSING. CX Concern the unit making very loud noise when dispensing.. reseated filter housing connections and tested unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22314
David J.
Job Details: 03/06/2023
CX complaint bellow gasket rubbing on inner tub. Arrived today and customer did not have part in his possession. Office is closed until 11 AM and no maintenance is on site re-ordering part for return visit. Need to reschedule customer.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near McLean, VA 22101
Leon
Job Details: 03/06/2023
cx complaint was drier was making loude noise i comfrom the coplete bottom right weel was make the noise replace weel teste unite song like it showe
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20601
Robert A.
Job Details: 03/06/2023
I installed the ordered part and tested the unit for the cx. Th eunit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Charles Town, WV 25414
Ricky E.
Job Details: 03/06/2023
customer stated that the unit wasnt making ice. verified issue and fnd faulty icemaker and switch... need parts...; ordrng 1 W11123943 (switch)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Bel Air, MD 21014
Neil H.
Job Details: 03/06/2023
CX COMPLAINT BURNERS WEREN'T LIGHTING PROPERLY AND DEFECT IN THE CAPS REPLACED AND ALL LIGHTING QUICK AND EVEN
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Washington, DC 20009
Shawn D.
Job Details: 03/06/2023
"Cx complained that filter head was nosiey, restricted water flow. inspected unit confirmed that filter head needed to be replaced. after changing filter head unit is now working properly. colleceted payment unit is good"
We serviced a
AMANA OVEN
Model AGR3311WDW3
Near Baltimore, MD
Shane M.
Job Details: 03/06/2023
cx complaint the oven isnt getting hot. found ignitor barley glowing. gave cx a quote for repairs $312.24. cx paid in full by card. ordering ignitor; ordrng 1 W10918546 (ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Chesterfield, VA 23832
John P.
Job Details: 03/06/2023
Found wire for ice maker not seated into connector seated wire tested working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Millsboro, DE 19966
Michael E.
Job Details: 03/06/2023
Replaced the regulator and oven valve as per previous diagnosis. tested unit and it is now working properly. Job is comjplete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 03/06/2023
Arrived at cx Home knocked Rang bell no answer called office office called cx no answer waited 10 mins before moving on. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Gaithersburg, MD 20886
Justin S.
Job Details: 03/06/2023
cx showed me the left side of the freezer is not closing. removed excess ice cubves from the bottom of the freezer liner. and was able to close the door all the way. tested and every time the unit is closing the door. the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Washington, DC 20011
Samuel R.
Job Details: 03/06/2023
cx complaint unit rail failed.inspected unit and could confirm upper rack rail failed at the weld.found scode S22916 to cover parts and labors.replaced parts and unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTE204gps0
Near Kensington, MD 20895
Roberto I.
Job Details: 03/06/2023
"Cx complaint poor wash and grinding noise.Ran diag, no errors. Ran a test cycle, found noisy wash motor and low water pressure during wash. Quoted repair $524.98 with $125 labor for sump/motor assy W11124384 replacement. Cx wants to call Kitchenaid. Collected $120; ordrng 1 W11124384 (sump/motor assy)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Glen Allen, VA
Joseph D.
Job Details: 03/06/2023
Adjusted hinges and unit now sealing properly. no errors found
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near Lititz, PA 17543
Cody H.
Job Details: 03/06/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, no further work needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA1
Near Bethesda, MD 20814
Roberto I.
Job Details: 03/06/2023
"CX complaint middle spray fell down.Confirmed complaint, middle spray got separated fgrom the rtest of the manifold and fell down. Ordering manifold assy W11545334; ordrng 1 W11545334 (manifold assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Midlothian, VA 23113
Joseph D.
Job Details: 03/06/2023
Replaced baffled. Ran diagnostic. Levelled. Unit working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodbridge, VA 22191
Demonte S.
Job Details: 03/06/2023
Installed the User Interface. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Clarksville, MD 21029
Dustin F.
Job Details: 03/06/2023
"Cx complaint: Slow water pressure after changing filters almost every month.Inspected unit, used bypass and found filter bad, put new filter in and it did the same thing after 10 min. replaced Filter head and tested unit. Unit now working as designed. sadly i found issue with filter cover latch is not allowing filter to seat properly this is stopping/slowing water flow past filter as well. ordering filter door latch for return visit.; ordrng 1 WP2223877 (filter door latch)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Richmond, VA 23225
Chris B.
Job Details: 03/06/2023
cx comp unit will not get up too temp ran calibration at 450 found 1 low 423 2 low 426 3 low 426 1 high 437 2 high 440 3 high 440 found 17 degrees diff from average calibrated unit +15 degrees of set then tested un it working as desighned
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Vienna, VA 22180
Christian C.
Job Details: 03/06/2023
"Installed gearcase, splutch, actuator, and hub. Calibrated unit. Tested unit in diag cycle. No issues. Unit is working as designed."
We serviced a
WHIRLPOOL COMBO
Model WETLV27HW2
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/06/2023
"verified electric was corrected, found proper 120/119/238 at terminal.... installed new motor , control and actuator.... ran diag valves, and agitate working, when unit went to drain pump blew and took out control again, ordering pump and control; ordrng 1 W10919003 (pump-water) and 1 W11481725 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Germantown, MD 20874
Ricardo S.
Job Details: 03/06/2023
"Cx complans that the unit not heating again, this is the four time that the microwave have the same problem, interlock switches cks ok, power outlet cks ok 120vac, transformer receives 120vac on primary winding, so i call TL. i ck capacitor and transformer ok.. the mag tub cks fine.. unit needs diode and maganatron again. CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Alexandria, VA 22309
Lloyd B.
Job Details: 03/06/2023
Cx complained the unit did not start. Inspected the unit and found none of the buttons worked. Removed power and reconnected and closed the door and the drain pump came on indicating a good control. Installed new console and tested and the unit now works as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Falls Church, VA 22041
Lloyd B.
Job Details: 03/06/2023
"Cx complained the unit did not operate. Inspected the unit and found when plugged in, the screen remains on one spot and the buttons cannot change nor will it enter diagnostics. There is corrosion on the user interface harness. unit needs new user inter; ordrng 1 W11478526 (user interface)"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Aberdeen, MD 21001
Emmanuel R.
Job Details: 03/06/2023
"Cs unit is making a loud grinding noise, confirmed complaint. I found the bolt for the spluthc has back off so the pulley came off. Replaced splutch assy and tested unit. Unit is now working properly. Collected $287.30 CC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Alexandria, VA 22304
David J.
Job Details: 03/06/2023
"CX complaint unit hums very loud while in use arrived today and inspected unit. Put unit into diagnostic mode and found no error codes. Ran a cycle unit drain pump turned on and sounded normal unit filled with water. Also sounded normal wash motor started running and water was coming through spray, arms hitting plastic tub Also sounded normal. Unit is in a very small kitchen and the living quarters is not much bigger. When I stepped back from the unit I could hear a slight hum, but nothing out of the ordinary. The customers concern is that it was advertised to be very quiet and where this unit is installed, its causing a humming noise throughout his house. Gave customer customer cares phone number unit is working as designed job complete"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Rockville, MD 20851
Julian H.
Job Details: 03/06/2023
CX complaint about bottom oven not working inspected & found that ignitor is receiving 120vac but not glowing issue with ignitor; ordrng 1 WPW10324738 (igntr-oven)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 03/06/2023
"Inspected the unit. Found that the cx is saying that the Washer is Leaking Water / Washer will not finish a Cycle. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Checked the Water Valves. Cold Water is very slow. F1E1 = Control Board Failure. Control board stops doing anything in the Service Test after C3. Unit will not Agitate. Had to back out of service Test and run Drain & Spin. Drain Pump is the only thing to activate. Checked the Bellow to the unit. No holes spotted. Unit will need the Control Board = WPW10583356, Water Valves = W10599356 & Pressure Sensor = Wpw10448876. Don't go without parts. Cx paid for the Service Call Only by Check. Check is in the Blue money bag."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fulton, MD 20759
Dustin F.
Job Details: 03/06/2023
"Upon arrival, CX said unit was working good. went in and inspected to check for codes. no codes present, ran test cycle to confirm function. unit working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Suffolk, VA 23435
Zachery R.
Job Details: 03/06/2023
"cx complaint ice not dispensing. checked unit, come to find defective ice bin shaft, ordering ice bin to complete repair.; ordrng 1 WPW10347093 (icebin)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Middle River, MD 21220
Emmanuel R.
Job Details: 03/06/2023
"Cs unit is not dispensing water, confirmed complaint. I found the water filter is restricted, called techline. Replace filter and have water tested . I left the filter out and unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Clarksville, MD 21029
Dustin F.
Job Details: 03/06/2023
"CX complaint: some cycles skippingInspected unit, confirmed cx complaint. suggested replacing shifter, CX doesnt want to repair at this time. saved quote in SB. charged cx svc fee."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Chesapeake, VA 23321
Zachery R.
Job Details: 03/06/2023
"cx complaint slow water flow after replacing filter, product freezing in rc, and rc door handle loose, and dispenser drippng. checked unit, tightened handle, advised cx how to load rc properly, checked unit with filter, unit took 13 secs to fill 1 cup, tested without filter unit took 8 secs to fil 1 cup. tried adjusting water line to resolve dripping. come to find defective inlet valve and filter housing. ordering both parts to complete repair. rescheduled cx for friday 3/10/23; ordrng 1 WPW10179146 (valve-inlt) and 1 W11162042 (housing)"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Bowie, MD 20720
Shane B.
Job Details: 03/06/2023
"cx complaint is the lid not latching to run cycles. i checked for codes and found F5E1, F5E4, cleared code and tried testing lid latch but it did not latch. nothing is blocking the catch and latch does not appear damaged. i replced lid latch with preIDed par and restored power. ran service cycle with no issues. lid latch is working fine. unit is working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Woodbine, MD 21797
Marc M.
Job Details: 03/06/2023
installed all parts and tested unit with cx to assure cx is pleased with unit function. turntable sounds measurably quieter and unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Potomac, MD 20854
Julian H.
Job Details: 03/06/2023
CX complaint about lh side trim bend confirmed issue unit is built in side by side need to unistall unit with a helper units are heavy on top need someone to hold unit as Im working on it CALLED OFFICE SCHEDULE 2 TECHS TO RETURN; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Bowie, MD 20716
Shane B.
Job Details: 03/06/2023
cx complaint is outer door glass breaking. cx said someone tripped and hit the door. i replaced outer glass with preIDed par and put door back on. unit now looks and functions as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pasadena, MD 21122
Alexander D.
Job Details: 03/06/2023
"replaced motor, capacitor, actuator and drive hub. ran calibration and autotest, no errors came back. everything testing good at this time. unable to call techline because theyre closed for training. advised cx to monitor and call back if issues persist. if cx calls back, preid suspension(W11130362) because it doesnt bounce like a basketball but feels easier to push down than usual and could be getting weak."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/06/2023
"installed new inner door , bulb, found hinges still not pulling tight, unable to get unit aout at this time, cx needs to remove all shelving above unit, and will need 2d tech that can disconnect wires up in cabinet,called and resheduled; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Millsboro, DE 19966
Michael E.
Job Details: 03/06/2023
"CX complaint: no heat. Tested and verified complaint. I found it was the TCO that had no continuity. All other sensors passed. I replaced TCO, tested unit and it is now working proeprly. CX paid in full on CC. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 03/06/2023
Cx complained the unit just hummed and did not operate. Inspected the unit and found a bad capacitor. Installed new capacitor and tested and it now operates as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVMS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/06/2023
"refrigeator...wrong unit in ticket , cx complaint leaking from cent rear, floor had water damage( see pics), cx saw water under drain pan, filled drain pan, wasnt able to see leak, cx wants to replace pan anyway, ordering drain pan (3 trib) collected $2453,80 visa cx ow3es $110 labor on return; ordrng 1 WP12579803 (pan- drain)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRF555SDFZ
Near Middle River, MD 21220
Emmanuel R.
Job Details: 03/06/2023
"Cs unit stopped making ice and leaking from icemaker. Confirmed complaint. I found icemaker is leaking water when it fills and fill tube is frozen over. Replaced icemaker and installed permagum around fill tube to seal it air tight. Tested unit, unit is now working properly. Advised customer allow 24-48hrs for icemaker to start making good ice."
We serviced a
WHIRLPOOL STACKABLE
Model WETLV27HW2
Near Alexandria, VA 22302
David J.
Job Details: 03/06/2023
Cx complaint unit will not wash. After previous visit I found unit needed a new lower harness and actuator as well as capacitor. Arrived today with unit all pulled out and not connected. Removed back panels and removed old harness. Replaced with new harness. Laid unit on its back and removed old defective parts and installed new. Connected harness. No way to test no connections. Unit is now working as designed job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, VA 23606
Carl A.
Job Details: 03/06/2023
cx will called back in to reschudle as the cx had to leave; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Chesterfield, VA 23832
John P.
Job Details: 03/06/2023
Found hinges not seated in receivers properly causing door not to close reseated hinges into receivers tested working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dumfries, VA 22026
Demonte S.
Job Details: 03/06/2023
Installed Magnetron & Inverter. Tested the unit. Unit is Heating. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bethesda, MD 20816
Brian F.
Job Details: 03/06/2023
"Cx states smell coming from inside unit, inspected and confirmed. Cx states unit never had air filter.; ordrng 1 W10311524 (air filter) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Richmond, VA 23234
Chris B.
Job Details: 03/06/2023
cx comp unit drips insp unit conf cx comp replaced valve tested unit working as desighned collceted 120 sc 110 labor 15 ship 80.93 part 4.86tax total collected 330.79 cx pain in full cc
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Smyrna, DE 19977
Frederick R.
Job Details: 03/06/2023
CX had relocated unit to basement before delivery. It was moved to basement but not hooked up. CX told me to hook it up. Spoke to CX on phone and he said the unit belonged on the porch which is a non isulated addition to the house. I did not perform any install actions therefore unit was not tested after parts were replaced. I informed CX that if the unit is moved back outside that further repairs caused by it would not be covered by warranty and he stated he wouldnt accept that. I let him know that he needs to contact whirlpool in refernece to that. WPTL in training will call later to document
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Fairfax, VA 22030
Christian C.
Job Details: 03/06/2023
Installed control. Tested unit. Unit heated up at first then stopped heating back up after 5 minutes and did not heat back up. Control ordered was for the knob dial. Ordering acu. ACU 3 at upper marlboro and 0 at whirlpool. Please place on cancelation list.; ordrng 1 W11481107 (control)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rosedale, MD 21237
Eric W.
Job Details: 03/06/2023
installed new controla dnshifter calabrated unit and now unit is working
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Arlington, VA 22204
David J.
Job Details: 03/06/2023
Cx complaint leds are out in unit. Arrived and inspected and found this to be the case. Unit falls under s84638 replaced all leds. Removed all single point leds and replaced with new multipoint LEDs. Tested and made sure everything was working correctly. Unit is now working as intended. Job complete
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Jason A.
Job Details: 03/06/2023
"CX complaint RANGE fun does not come on .ERROR code F8 E0 COOLING FAN ERROR. CHECK VOLTAGE P8 TO N 167 VAC & P9 TO N 123VAC. CHECK DOOR LATCH ,BLOWER CONVECT IN COMPONENT ACTIVATION. CX paid in full > JJ; ordrng 1 W10852104 (Apl Mgr $211.41 ) and 1 WPW10245511 (Blower $231.95 )"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Baltimore, MD 21206
Eric W.
Job Details: 03/06/2023
installed new compressor and dryer filled unit r600 2.40 oz
We serviced a
JENNAIR COOKTOP
Model JGC3536GS01
Near Fairfax, VA 22033
Jason A.
Job Details: 03/06/2023
CX complaint GAS COOKTOP flames too high CENTER burner. Checked all others are normal height & no yellowing or sooty pans. Checked orifice markings are correct per W11032278B > JJ; ordrng 1 W10691683 (Center burner orifice holder)
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Alexandria, VA 22306
Lloyd B.
Job Details: 03/06/2023
"Cx complained the unit did not operate. Installed new control, shifter, capacitor, belt asnd clutch and tested and it passed each step in diagnostics. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Sandston, VA 23150
Orbie
Job Details: 03/06/2023
"replaced splutch. upon replacing noticed belt was very easy to get on, testing unit had belt making squealing noise. unit needs belt to complete repair.; ordrng 1 W11239857 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVWH3
Near Baltimore, MD 21212
Shane M.
Job Details: 03/06/2023
cx complaint the door isnt shutting proper. found broken handle to latch holder. gave cx a quote for the repairs $477.60 cx paid svc by check. WP8524471 WP8269117 8193882
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23225
Chris B.
Job Details: 03/06/2023
cx comp unit leaks insp unit conf cx comp found unit leaking from center of door at bottom insp unit and inner door found upper wash arm missing ordering WPW10498900 house is vacant; ordrng 1 WPW10498900 (washarm)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Arlington, VA 22207
Leon
Job Details: 03/06/2023
cx issue was unit not making ice confirmed issue replaced both ui and control tested unit before leaving everything worked like it sound
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Chambersburg, PA 17201
Andrew S.
Job Details: 03/06/2023
"Cx complaint is that the unit is making a clicking noise in agitation and a squealing noise at the end of the spin cycle. Upon arrival I found that the splucth has wear onthe splines that are causing it to make the noise when the unit is changing direction. I also found that the belt is slipping on the motor and drive pulley. i am ordering the motor, splutch and belt. I was able to set the return for Monday 3/13 AM preference.; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11283592 (Motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21220
Emmanuel R.
Job Details: 03/06/2023
"Replaced heater element and tested fo rleaks , no leaks found at this time. Unit is now working as designed. heater bushing w11537778 - sp w11540964 - special project s17304 - parts and labor"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Richmond, VA 23225
Chris B.
Job Details: 03/06/2023
cx comp unit side is dented insp unit conf cx comp found unit side dented ordering cabinet W10596395 ship to cx; ordrng 1 W10596395 (cabinet)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Arlington, VA 22207
Leon
Job Details: 03/06/2023
cx complaint was unit didnt cut on confirmed complaint replaced the fuse in the unit then unit cut right on tested unit by warming up a some water to see if it got hot which it did but i seen the lights for unit wasnt cutting on if cx call back they would need a light bulb
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/06/2023
"CX complaint vibration and no spin.Ran test mode, found F0E5 error. Found the basket movint too much and goung out of balance. Possible broken hub or issue with the gearcase shaft. I was unable to remove the wash plate, triede for almost 30 min. quoted repair $865.20 with $250 labor for washplate W10752283, screw W10752187, gearcase W11454734 and splutch W10721967 replacement. Cx declined. Collected $120. **2 COUNTS** per gearcase replacement; ordrng 1 W10528947 (hub) and 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 2 counts"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Baltimore, MD 21212
Shane M.
Job Details: 03/06/2023
installed new control. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Edgewater, MD 21037
Shane B.
Job Details: 03/06/2023
installed ordered parts and restored power. unit began cooling. cx pointed out a torn door gasket and the filter door falling off. confirmed complaint. ordering door gasket and filter assembly. schedule when parts are available.; ordrng 1 W10917313 (gasket-dor) and 1 W11347069 (filter assembly)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Culpeper, VA 22701
Danny R.
Job Details: 03/06/2023
cx stated it never staops filling . found pressure hose off control reinstalled now fills fine checkdsok
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Walkersville, MD 21793
Brian R.
Job Details: 03/06/2023
cx complaint is light went out and he replaced and now it wont turn off. replaced with new bulb in case he had wrong one and light stays on. unit will need new control as well as bulb listed for unit. as soon as parts are in office will schedule. cx wanted to pay in full.; ordrng 1 W11552018 (Control 56.00) and 1 8206232A (Buld 3.78)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Milford Mill, MD 21244
Robert L.
Job Details: 03/06/2023
"cx complaint not powering on, found 120v at oiutlet, did power reset, console returned, found f2e1, f6e3, f0e7 stored, ran diagnostics, factory calibration and reran diag, tested all ops ok, if cx calls back order control W11419171 and console fascia W11478526"