We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Middletown, MD 21769
Brian R.
Job Details: 11/30/2022
cx complaint is unit ran and then stopped. said lights and all work just unit wont spin. light comes on and off when door is opened and closed. tried to run unit and unit powers up and when pressing start unit just clicks. had 120 to L1 and L2 and 240 across at plug as well as unit. broke unit down. found thermal fuse blown. replaced and now unit checks. un its O-O-W and she knows.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Virginia Beach, VA 23455
Austin D.
Job Details: 11/30/2022
"cx compplaint the unit is not clising all the way. found that the adhesive is falling off of the outer door making it dangerous with a sharp piece of metal able to cut people. also the door was not aligning due to the defect in the outer panel. therefore, i replaced the panel and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/30/2022
"cx complaint intermittent operation, checked unit found f2e2 u.i code, found control panel allowing moisture to enter u.i, main control checked good, bringing for return visit in case needed; ordrng 1 W11368911 (housing u.i) and 1 W11116422 (panel-cntl)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS7
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 11/30/2022
"Cs after installing unit , power went out and unit doesnt power up. Confirmed complaint. I found the fuse at the power supply board has blown, replaced fuse with van stock and tested unit. Unit now power on and heats. Unit is now working properly.; used 1 W10138793 (fuse) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details: 11/30/2022
Cx complaint unit is not working properly inspected unit found main spindle off reseated checked over unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westminster, MD 21157
Brian R.
Job Details: 11/30/2022
came out to replace Deli UI and it was full of water and a broken wire at the harness. cant install new part and will need to order a new deli door. took temp readings of 0 in Freezer and 33 in Fridge and 21 through Ice Maker. cx said at times theres a clicking or tapping when fan comes on. unit still needs parts as unit has more issues. as soon as everything goes through and cx gets door office will schedule.; ordrng 1 W10815669 (Deli Door Stainless) and 1 W10846539 (IM Fan) and 1 WPW10675033 (Control) and 1 W11330971 (UI Black)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near ,
Eric F.
Job Details: 11/30/2022
"Could not confirm cx complaint. Cx says noise is intermittent. Ran through all mechanical processes with cx there, could not replicate issue. Requested cx take video of issue when it happens again and call back with recording, please have tech team review noise for pre-id."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Haymarket, VA 20169
Ezra M.
Job Details: 11/30/2022
"cust stated unit undercooking all foods. calibrated +10 and preheated oven to 350 and cycled unit. 412 - 340, 380 - 341, 379. oven temps cycling properly and averaging 360, which is accurate with the +10 calibration. cust not happy with heat not being constant. advised cust unit reading temps and cycling properly. unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westminster, MD 21157
Brian R.
Job Details: 11/30/2022
came out to replace Deli UI and it was full of water and a broken wire at the harness. cant install new part and will need to order a new deli door. took temp readings of 0 in Freezer and 33 in Fridge and 21 through Ice Maker. cx said at times theres a clicking or tapping when fan comes on. unit still needs parts as unit has more issues. as soon as everything goes through and cx gets door office will schedule.; ordrng 1 W10815669 (Deli Door Stainless) and 1 W10846539 (IM Fan) and 1 WPW10675033 (Control) and 1 W11330971 (UI Black)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Fairfax Station, VA 22039
Robert W.
Job Details: 11/30/2022
Cx Complaint is the unit is making noise. Inspected unit and found the valve making a strange noise water flow is good just valve making noise. Also found the right door gasket magnet is coming out of gasket. Ordering Valve and door gasket; ordrng 1 W10917313 (Door gasket) and 1 W11535162 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near York Springs, PA 17372
Bernard M.
Job Details: 11/30/2022
Replaced control but was unable to test due to cx had power cord connected to another unit. Cx will connect cord and will call back if unit isn't functioning.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Chesapeake, VA 23321
Zachery R.
Job Details: 11/30/2022
"replaced control, lamp holder, and lamp, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW29
Near Scottsville, VA 24590
Kyle A.
Job Details: 11/30/2022
Cx complaint of unit making a loud rattle during spin. Did confirm back panel is warped causing it to bang against unit. Will need to return with panel and screws.; ordrng 1 W11486091 (Rear panel) and 6 W10660565 (Screw)s
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Yorktown, VA 23693
Justin W.
Job Details: 11/30/2022
cx complaint unit has error code f1e4. unable to replicate or pull any error codes at time of visit. heated water up for 2 minutes interrupting process and restarting process to try to get error code. cx stated he believes error code that showed was related to door switchs. checked to confirm door switches working properly at time of visit. unit is heating as designed and exhausting.
We serviced a
AMANA WASHER
Model NTW4516FW
Near North East, MD 21901
Neil H.
Job Details: 11/30/2022
replaced the lid latch recalb. washer unit checked good.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Smithfield, VA 23430
Justin W.
Job Details: 11/30/2022
flipped breaker. removed microwave to access cord to pull oven. pulled oven onto oven dolley. replaced blower. reinstalled oven. pulled cable through to microwave compartment. struggled to get microwave in alone. successfully shimmied microwave in while somehow feeding cable through to junction box for both microwave and oven. rehooked up terminal to oven. tested unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Woodstock, VA 22664
Danny R.
Job Details: 11/30/2022
unit had loose hiose on drain pump leaking and banging reseated hose .checks ok no leak no noise
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Springfield, VA 22153
Carl R.
Job Details: 11/30/2022
"Cx complaint is, SAFE Washer continues to run PAD COVERS TRIP/DIAGNOSIS. Found over sudsing fault code f0e2. Ran unit in cold water, found hotbwater is being dispensed. Turned the water valves off and switched both lines. Turned water valves back on and cold water is dispensing when set to cold and hot water is dispensing when hot is needed. Called safely to document findings. S code S33118 W11401418."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Easton, MD 21601
Alexander W.
Job Details: 11/30/2022
Cx stated unit is not reaching target temp inspected tested and verified cx complaint found F6E8 error code. Called WPTL and spoke with Ed (SR#:7734031503) explained what is going on during convection and temp readings. Gave error code submitting for product engineer over text ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Palmyra, PA 17078
Fred G.
Job Details: 11/30/2022
cx complaint unit is not dispensing water. inspected unit and found nothing dispensing from unit or no water at all is getting to reservior. pulled unit out and removed rear cover and found inlet valve was left unplugged from last visit. was able to plug unit in and tested unit and found water now dispenses. unit checks good. also filled icemaker with water.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Annapolis, MD 21403
Alexander D.
Job Details: 11/30/2022
"cx complaint unit still shaking and banging alot in spin. cx showed me video of noises. inspected unit and verified complaint. no errors stored, test cycle completes. ran high speed spin and it is shaking a little and seems louder than usual. unit is level, suspension tests good. only thing i can find wrong is play in gearcase again, thumps loud when pushing on pulley. reordering gearcase, splutch and also ordering belt, actuator and capacitor. 2ct gearcase. inspect gearcase before sending out, pull on end of shaft or push on it from bottom and see if it clicks/thumps. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11449840 (gearcase(REORDER)) and 1 W10721967 (splutch(REORDER)) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Rockville, MD 20850
Julian H.
Job Details: 11/30/2022
replaced parts & working
We serviced a
AMANA MICROWAVE
Model AMV2307PFS7
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 11/30/2022
"Cs after installing unit , power went out and unit doesnt power up. Confirmed complaint. I found the fuse at the power supply board has blown, replaced fuse with van stock and tested unit. Unit now power on and heats. Unit is now working properly.; used 1 W10138793 (fuse) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Annapolis, MD 21403
Alexander D.
Job Details: 11/30/2022
"cx complaint unit still shaking and banging alot in spin. cx showed me video of noises. inspected unit and verified complaint. no errors stored, test cycle completes. ran high speed spin and it is shaking a little and seems louder than usual. unit is level, suspension tests good. only thing i can find wrong is play in gearcase again, thumps loud when pushing on pulley. reordering gearcase, splutch and also ordering belt, actuator and capacitor. 2ct gearcase. inspect gearcase before sending out, pull on end of shaft or push on it from bottom and see if it clicks/thumps. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11449840 (gearcase(REORDER)) and 1 W10721967 (splutch(REORDER)) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Norfolk, VA 23517
Anthony D.
Job Details: 11/30/2022
cx complaint unit not cooling properly checked unit to find evap thermistor reading 42kohms not covered in ice indicating bad thermistor ordering thermistor to complete repair; ordrng 1 w10316760 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Virginia Beach, VA 23464
Branden R.
Job Details: 11/30/2022
"cx complaint aig wm will not cycle, it is stuck in rinse cycle please call techline while in home checked unit and found no error codes checked under unit and found teeth on cam grinded off causing unit to make loud noise while trying to wash . replaced with vs cam and tested unit is now running as designed . called techline to document.unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/30/2022
"Replaced part.. reset power, unit tested and step#12 works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 11/30/2022
Installed new rh seal. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/30/2022
"cx complaint ofb error, found f6e2,f6e3,f2e1, those may be related to prior repair, cleared all errors, ran diagnostics, cx was washing rugs and a blanket when errors occured, most likely off balance condition, suspension tight and not bouncing, explained weight balancing and cycle selections, recalibrated and cx to run clean cycle once a month, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/30/2022
cx complaint unit making noise and console not working correctly checked unit found F2E1 stuck key code console acting spuratic log lock checked good also found oil leaking from bearing in gearcase making noise; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Westminster, MD 21158
Brian R.
Job Details: 11/30/2022
came out and replaced parts ordered and tested unit. ran a DLMS cycle and started a normal cycle. unit ran and checked. cx said they will ruyn a few loads and see how unitb does. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Boyds, MD 20841
Julian H.
Job Details: 11/30/2022
replace housing & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Montpelier, VA 23192
Eric F.
Job Details: 11/30/2022
"Confirmed cx complaint unit leaking from freezer compartment. Found inline fill tube to ice maker not seated in ice maker tray. Properly seated fill tube, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/30/2022
cx complaint is the unit leaving clothes soaking wet. i found unit was set to no spin when i powered unit on. showed this to cx. found no saved codes. ran service cycle with no issues. checked drain pump and found nothing in the trap. showed cx how to set spin speed. started a normal cycle so it would save the setting. cx said they have had a lot of power outages recently that may have changed settings. unit is working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Yorktown, VA 23693
Justin W.
Job Details: 11/30/2022
cx complaint unit has error code f1e4. unable to replicate or pull any error codes at time of visit. heated water up for 2 minutes interrupting process and restarting process to try to get error code. cx stated he believes error code that showed was related to door switchs. checked to confirm door switches working properly at time of visit. unit is heating as designed and exhausting.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Woodbridge, VA 22191
Robert W.
Job Details: 11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found the Hmi isnt working power button not resonding cant get unit in to diag, Ran a brain and spin and found the clutch making the noise. Ordering HMI and Clutch; ordrng 1 W11626077 (Hmi) and 1 W10721967 (Clutch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
light turns off when door is seated but when going to start light comes on for a second than says door needs to be closed left interlock swicth loose no clicking just slides into housing; ordrng 1 W11033422 (interlock with harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Vienna, VA 22182
Christian C.
Job Details: 11/30/2022
Cx complaint of a popping noise and unit is leaking. Inspected unit found ice on bottom of FC section. Removed FC evap cover and found drain clogged with ice and a thermal event near copper tubing going to evap. Liner is cracked and melted. Called techline.Unit is being sent for review.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Louisa, VA 23093
Eric F.
Job Details: 11/30/2022
"*43342 is gate code. Installed parts. Compressor ran for a few seconds and turned off, compressor is bad. Ordering sealed system job for compressor replacement, requesting 2 count job time.; ordrng 1 W11574734 (Compressor) and 3 W11504431 (coupler)s and 3 W11504415 (coupler)s and 3 W11506621 (charging tube)s and 3 W11506635 (coupler)s and 1 seenotes"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Arnold, MD 21012
Alexander D.
Job Details: 11/30/2022
"replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Pikesville, MD 21208
Andrew H.
Job Details: 11/30/2022
"Cx complaint unit has intermittent drain issues. Upon arrival unit was displaying F9E1, FAE2, and F7E1 error codes. Removed cover plate and inspected under unit. i found the drain punmp is very loud when draining. i looked inside of unit and noticed has old style heater element that still has the copper colored o ring around the element. i pulled unit out aand noticed the way the drain hose is routed has pinched the line coming from the syphon break on the unit. this has caused the drain pump to work harder and make the drain pump loud. i re-routed the drain hose behind the unit to avoid this from happening, i replaced the drain pump and element from v/s and tested unit. unit is now working properly.; ordrng 1 W11412291 (drain pump (AH V/S) look) and 1 W11537778 (element (AH V/S) look), used 1 W11412291 (drain pump (AH V/S) look), and 1 W11537778 (element (AH V/S) look) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Wilmington, DE 19810
Andrew W.
Job Details: 11/30/2022
"Cx complaint is frosting in the freezer and low cooling in the fridge. inspected and verified complaint. found fc heavily packed with bags and food. this was hitting the bar of the inside of the fc door and not closing fully allowing the warm air in to cause frosting. the packed freezer is also imapacting the air flow to the rc. informed cx to move some of the product in the fc to allow for air flow and to help keep the doors shutting properly. unit is working as designed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Pikesville, MD 21208
Andrew H.
Job Details: 11/30/2022
"Cx complaint unit has intermittent drain issues. Upon arrival unit was displaying F9E1, FAE2, and F7E1 error codes. Removed cover plate and inspected under unit. i found the drain punmp is very loud when draining. i looked inside of unit and noticed has old style heater element that still has the copper colored o ring around the element. i pulled unit out aand noticed the way the drain hose is routed has pinched the line coming from the syphon break on the unit. this has caused the drain pump to work harder and make the drain pump loud. i re-routed the drain hose behind the unit to avoid this from happening, i replaced the drain pump and element from v/s and tested unit. unit is now working properly.; ordrng 1 W11412291 (drain pump (AH V/S) look) and 1 W11537778 (element (AH V/S) look), used 1 W11412291 (drain pump (AH V/S) look), and 1 W11537778 (element (AH V/S) look) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Quinton, VA 23141
Lucas R.
Job Details: 11/30/2022
cx complaint unit leaking checked unit found leak from sump ordered sump 33 in stock; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plain View, VA 23156
Lucas R.
Job Details: 11/30/2022
replaced valve leveled unit calibrated and tested unit working as designed
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW14
Near Vienna, VA 22180
Jason A.
Job Details: 11/30/2022
CX complaint FRIDGE cooled for a few days after evap was replaced. Evap leak. See SDpics. Replaced evap & check for leaks. Run vac & filled with 7.50 OZ R134. Compressor runs & creates frost pattern but weak & only partial HI low side pressures 19psi & hi side 90psi. Need to return with compressor + 2Count2Tech sealed syst > JJ; ordrng 1 LOOK (LOOK) and 1 2Count2Tech (2Count2Tech) and 1 W10841139 (compressor) and 1 WPW10143759 (dryer UV)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Charles Town, WV 25414
Ricky E.
Job Details: 11/30/2022
customer stated that the unit wasnt cooling. verified issue and fnd a faulty compressor and possable evap leak... need part... unit under 5 year sealed system warranty..; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 WPW10487115 (condenser) and 1 W10836706 (evaporator) and 3 3callcount (3 call count)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Suffolk, VA 23434
Zachery R.
Job Details: 11/30/2022
"replaced lid, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/30/2022
"cx complaint is F8E4 and the UI coming apart. UI is peeling apart and display is not working properly. tired checking for error codes but cant make out what they are due to parts of display not working. found small amount of water in the drip pan. cleared codes, ran service cycle. nothing leaked. put detergent pod in unit and ran cycle. still nothing leaked. raised front feet beings unit was not level. no moisture on inner door. door gasket looks good. ordering UI and panel. schedule when avaialbe.; ordrng 1 W11460908 (control panel) and 1 W11460962 (control panel)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near La Plata, MD 20646
Robert A.
Job Details: 11/30/2022
"Cx complaint that the unit is leaking water from the ice dispenser. I inspected the unit to confirm the complaint. I found the ice binformed as one large ice block. I removed the IM and found the IM fill funnel full of ice. The water to fill the IM is overflowing directly into the ice bin. I removed the ice from the IM funnel and seal the fill tube entrance at the top the unit with permagum. I cycled power, the unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Lincoln, DE 19960
Michael E.
Job Details: 11/30/2022
"Upon CX finding out unit was not covered under warranty, she cancelled service. No service done today"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Herndon, VA 20171
Richard B.
Job Details: 11/30/2022
"CX complant , water flows slow. Prior diagnosis found units water pressure needed testing. Tested water pressure and getting 75PSI . Installed second valve in a row/ First valve was defective and tested unit. Water flowing great now. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/30/2022
"cx complaint banging noise, checked unit found no error codes, ran cycle with 5 towels, noise coming from hoses hitting back panel, and back panel vibrating on frame secured hoses with zip ties, and added foam gasket to bottom of panel, tested several times, unit working as designed, called techline spoke with travis"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Great Mills, MD 20634
Robert A.
Job Details: 11/30/2022
Cx complaint that the bake function is not working. I inspected the unit and confirmed the complaint. I found the bake element has a break and reads OL. I replaced the bake element and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW14
Near Vienna, VA 22180
Jason A.
Job Details: 11/30/2022
CX complaint FRIDGE cooled for a few days after evap was replaced. Evap leak. See SDpics. Replaced evap & check for leaks. Run vac & filled with 7.50 OZ R134. Compressor runs & creates frost pattern but weak & only partial HI low side pressures 19psi & hi side 90psi. Need to return with compressor + 2Count2Tech sealed syst > JJ; ordrng 1 LOOK (LOOK) and 1 2Count2Tech (2Count2Tech) and 1 W10841139 (compressor) and 1 WPW10143759 (dryer UV)
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CW6
Near Elkridge, MD 21075
Justin S.
Job Details: 11/30/2022
the unit is heating good but the mounts are damasged and need to be replaced; ordrng 2 W11122643 (nut)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Clarksville, MD 21029
Eric W.
Job Details: 11/30/2022
cx complaint was unit wasnt cooling plugged unit in heard the compressor start up then the start device would cut off after a few mins. we cut open the unit seen the unit had alot of r600 in it so we replaced the compressor and the drier refilled unit with 2.40 r600 told cx temps should be back up in 24hrs
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Newport News, VA 23601
Justin W.
Job Details: 11/30/2022
arrived to find outer tub damaged. checked spin basket was good. reordering tub; ordrng 1 W10381078 (tub (reorder)) and 1 look (look)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Annapolis, MD 21409
Alexander D.
Job Details: 11/30/2022
replaced handle screw and stud. unit is now working properly
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/30/2022
"cx provided pop with date of 4/24/22 to keep unit in warranty. cx complaint door not closing correctly, have to lift up on door to get it to close. inspected unit and verified complaint. found inner panel of door cracked, hinges seem ok. ordering door asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10710352 (door asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 11/30/2022
Was able to access unit. Replaced dual valve and deiced inside where water was over flowing due to old valve. Unit now works as designed. no further work needed
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Hedgesville, WV 25427
Danny R.
Job Details: 11/30/2022
gera case makes lots of noise and the gaskey on gear cazse is folded over leaking water into gear case will need gear case; ordrng 1 W11449840 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Catonsville, MD 21228
Eric W.
Job Details: 11/30/2022
cx complant of unit making noise inspected unit found noise comming from water valve pushed in water line and noise went away
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Midlothian, VA 23114
Joseph D.
Job Details: 11/30/2022
"unit with failed lid, replaced lid but scre sheared off inside hinge, must replace hinge/screw to enable unit.; ordrng 2 WP8572974 (lid hinge)s and 4 W11404293 (hine screw)s"
We serviced a
MAYTAG WASHER
Model MLE2000AYW
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/30/2022
"cx complaint unit intermittently leaving water in the bottom and has been spinning loudly recently. cx said sometimes theres no water when she takes clothes out and wont use unit for 3days then theres water in drum when she goes to use it again. sometimes fabric softener dispenser is full of water even though shes cleaned it and has never used fabric softener. sometimes clothes are dripping wet. cx said issue has been going on for years and sometimes works fine for 6months then starts having issues again. cx mentioned issues will usually happen when she uses 2pods which isnt that often. everything testing good at this time, no noise during spin and drain pump is working fine. advised cx to try only using 1 pod at a time and call back if issues still persist. if anything valve is seeping."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTB01
Near Mount Joy, PA 17552
Drew B.
Job Details: 11/30/2022
"removed compressor and direr pulled vaccum and held solid and filled to 5,0 oz134a and had full frost pattern and took pic of frost pattern at required weight. readin 0 on low and 145 on high checks good"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Virginia Beach, VA 23455
Austin D.
Job Details: 11/30/2022
"cx compplaint the unit is not clising all the way. found that the adhesive is falling off of the outer door making it dangerous with a sharp piece of metal able to cut people. also the door was not aligning due to the defect in the outer panel. therefore, i replaced the panel and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Great Mills, MD 20634
Robert A.
Job Details: 11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Bernard M.
Job Details: 11/30/2022
"Cx complaint unit won't start. Entered into diag and found error code F9E1 long drain. Attempted to run test but the lid latch would only click and not lock. Inspected underneath and found the drain pump wasn't fully connected. The harness didn't have enough slack causing the connection to pull out. Released the tension on the harness and reconnected pump, ran test cycle and unit completed test without any further issues. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Westminster, MD 21158
Brian R.
Job Details: 11/30/2022
came out and replaced parts ordered and tested unit. ran a DLMS cycle and started a normal cycle. unit ran and checked. cx said they will ruyn a few loads and see how unitb does. job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Annapolis, MD 21401
Alexander D.
Job Details: 11/30/2022
"cx provided pop with date of 4/24/22 to keep unit in warranty. cx complaint door not closing correctly, have to lift up on door to get it to close. inspected unit and verified complaint. found inner panel of door cracked, hinges seem ok. ordering door asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10710352 (door asm)"
We serviced a
JENN-AIR OVEN
Model JJW3830IL00
Near Smithfield, VA 23430
Justin W.
Job Details: 11/30/2022
cx complaint f2e1 error code. confirmed complaint. ordering ui to complete repair.; ordrng 1 W11449114 (ui ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Martinsburg, WV 25401
Ricky E.
Job Details: 11/30/2022
unit is leaking fromt he icemaker.. will need the icemaker...; ordrng 1 w11546935 (icemaker)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20024
Shawn D.
Job Details: 11/30/2022
replaced acu thermister and moisture harness and did find alot of lint around the moisture harness connection at the bars and could have been causing this issue. ran unit and is heating good. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, PA 17403
Sal R.
Job Details: 11/30/2022
I was able to access and replace all parts. I found the unti to be opperating as designed. Unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Pikesville, MD 21208
Andrew H.
Job Details: 11/30/2022
"Cx complaint is unit is making loud grinding noise during agitation, provided video of noise. Inspected motor, pulley and shifter under unit. Entered unit into diagnostic mode, ran automatic test cycle, cycle completed with no errors, noise was not recreated during test cycle. Removed and inspected splutch, found gearcase oil on inner ring of splutch. Determined gearcase needs to replaced. Built cx quote for gearcase replacement, cx will contact office if they want to go forward with gearcase replacement. Collected payment for service call, cx will owe $514.60 if they choose to repair."
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Christian C.
Job Details: 11/30/2022
"Cx complaint unit does not keep oven temp and oven lights turn on intermittently by themself. Inspected unit F2E1 stuck ket error. Getting 245VAC from outlet. Terminal block reading 245VAC. Tested sensor and elements. Oven sensor reading 1.1kohms. Bake element 17.6ohms Acceptable range 18-25ohms. Convection element 33.6ohms. Broil element inner 15.6ohms and outer 18.2ohms. Outer acceptable range for outer 20-27ohms. Ordering bake element, broil element, and touchpad. Cx paid in full. Elements 0 at upper marlboro 10+ at whirlpool.; ordrng 1 W10857686 (broil element) and 1 W10860270 (bake element) and 1 WPW10116104 (touchpad)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Washington, DC 20011
Samuel R.
Job Details: 11/30/2022
cx complaint unit is not working.inspected unit and found unit to not power on.checked comntrol and found unit getting no power.checked therminal block and unit had a loose connection.reconnected wire properly and unit is now working properly
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Woodstock, VA 22664
Danny R.
Job Details: 11/30/2022
found boot loose reinstalled checks ok that would make noise and leak
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Scottsville, VA 24590
Kyle A.
Job Details: 11/30/2022
Cx complaint of having to run two cycles to dry clothes. Did confirm moisture sensor failed diagnostic test and ui has a stuck key. Ordering ui and moisture harness.; ordrng 1 W11419059 (Ui) and 1 WPW10298258 (Moisture harness) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, WV 25405
Ricky E.
Job Details: 11/30/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Richard B.
Job Details: 11/30/2022
"CX complant. Door not sealing. Prior diagnosis found door needs replacing. Replaced freezer door and heated gasket so gap is sealed. Advised CX to leave closed for two hours. Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, VA 20158
Ken M.
Job Details: 11/30/2022
"Valve replaced and tested, no leaks. Started a normal run and the unit just kept filling, could not tell that the reservoir was full. Ordering fill sensor and harness.; ordrng 1 WPW10485962 (sensor) and 1 WPW10485955 (harns-pump)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Chester, VA 23831
Chris B.
Job Details: 11/30/2022
cx comp unit will not wash clothes insp unit nconf cx comp found error f7e6 motor fault found faulty shifter installed replaced actuator tested calibrated unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/30/2022
Cx has covid and will call to reschedule.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Silver Spring, MD 20901
Israel R.
Job Details: 11/30/2022
"Installed new hose, wax motor and tested. Unit is back to normal operations."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Vienna, VA 22180
Jason A.
Job Details: 11/30/2022
CX complaint DRYER noise. Found LEFT roller broke up. Replaced pulley & roller. Test DRYER heats & normal noise levels > JJ
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Chesapeake, VA 23321
Zachery R.
Job Details: 11/30/2022
"replaced control, lamp holder, and lamp, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Centreville, VA 20120
Demonte S.
Job Details: 11/30/2022
Installed the Door Seal. Tested the unit. No leaks or Condensation. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Arnold, MD 21012
Alexander D.
Job Details: 11/30/2022
"replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Christian C.
Job Details: 11/30/2022
"Cx complaint unit does not keep oven temp and oven lights turn on intermittently by themself. Inspected unit F2E1 stuck ket error. Getting 245VAC from outlet. Terminal block reading 245VAC. Tested sensor and elements. Oven sensor reading 1.1kohms. Bake element 17.6ohms Acceptable range 18-25ohms. Convection element 33.6ohms. Broil element inner 15.6ohms and outer 18.2ohms. Outer acceptable range for outer 20-27ohms. Ordering bake element, broil element, and touchpad. Cx paid in full. Elements 0 at upper marlboro 10+ at whirlpool.; ordrng 1 W10857686 (broil element) and 1 W10860270 (bake element) and 1 WPW10116104 (touchpad)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Carrollton, VA 23314
Justin W.
Job Details: 11/30/2022
"cx complaint unit making clicking nosise. checked unit to find no error codes. found unit occasionally clicking during agitate. went to inspect slider to find bit broke off. ordering parts to repair. ordering gearcase, stator, rotor.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 7 W11027980 (screw)s and 1 W11260238 (rotor) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Bethesda, MD 20816
Dustin F.
Job Details: 11/30/2022
"Inspected unit, installed rail clips. rest of the rail pieces were not needed. Also replaced Heating Element. Tested unit, no leaks or codes present.Unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21702
Brian R.
Job Details: 11/30/2022
cx complaint is with unit and its running issues and lighs are blimking. was able to power on and off unit and then put in test mode and run auto test as well. unit ran through auto test then flashed a code. lid locks and unlocks and unit fills and drains and runs as it should. started a quick wash while uploading tech sheet as no service out here. units flashes code F1E1 and F5E4. cleared codes and ran unit on normal wash. unit seems to run and check. per codes i advised cx we will order parts needed and as soon as they come in office will schedule.; ordrng 1 W11481116 (Control) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details: 11/30/2022
"Found diverter motor just clicking and not moving water .. Replaced sump/ motor assembly , tested unit. no leaks , now working . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 11/30/2022
"noise issue. compressor running normally, evap fan sounds normal. damper and ice box fan normal. cycled ice maker in test 25, ice maker motor normal. excessive noise from fill valve. ordering dual valve.; ordrng 1 W11043013 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 11/30/2022
"Cs unit would randomly shut down and lose cooling and icemaker wont make ice intermittenly. Replaced the control,UI, icemaker and baffle door. Advised customer to allow 24hrs for icemaker to start making ice."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Wilmington, DE 19810
Andrew W.
Job Details: 11/30/2022
"Cx complaint is smell of gas, safety call. inspected and could not verify complaint. cx had a GE range prior to this unit that had gas build ups that would blow the oven door open. this scared the cx and she replaced the unit. cx states she has a sensitive nose and smelled gas one morning. used gas sniffer and ran it over every edge of the unit and all gas connections. no gas leaks were detected. checked orifices for proper conversion and adjusted cooktop flames. tested bake and broil and everything tested properly. called Safety and shared findings. unit is working as designed. job complete."