Service History 634 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Washington, DC 20037

Shawn D.

Job Details: 02/27/2023

"cx complaint unit is not washing the clothes, inspected unti then ran unit door locks but will not spin looks to be trying but will not. pulled unit apart and checked control and had weird marks on it so replaced it and retetsed and still same issue. checked motor from control and is 8.5 on yellow wire and 8.4 on red wire i think it was. motor and harness are good. i did find actuator wire on top of plate under unit and is tight and could be stressing wires so moved that and retested and finally got unit to spin and is really really loud. unit seems to have a gearcase issue. ordering gearcase,shifter,capacitor for return needs to be a 2 count job on return and psssible we might need to check under tub so will need second tech to lift dryer off.; ordrng 1 W10883783 (gearcase) and 1 W11614637 (shifter) and 1 W11176560 (capacitor) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/27/2023

replaced harness tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Mineral, VA 23117

Kyle A.

Job Details: 02/27/2023

Cx was unavailable ; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ00

Near Baltimore, MD 21207

Eric W.

Job Details: 02/27/2023

installed new evap and filled unit tested no leaks found unitstarting to cool and no water to unit cx is going to fix

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, MD 21209

Shane M.

Job Details: 02/27/2023

"installed door, found leds lights on filter cover are out. also found warped drainpan, this caused the front cover on bottom shelf to crack due to the warpped pan. this caused ice built up under the bin. ordering parts.; ordrng 1 WPW10277799 (harness) and 1 W11457241 (drain pan) and 1 W11034025 (front cover) and 1 W11203918 (leds)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22602

Ezra M.

Job Details: 02/27/2023

"cust stating lint on clothes when coming out of washer. no errors, filling washing and draining normally. spoke to rob w/techline - , normal operation,no lint filter in washer, cust is hanging them to dry, cust not putting clothes in dryer to remove lint. advised putting clothes in dryer on air fluff after drying to remove lint."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rhoadesville, VA 22542

Robert W.

Job Details: 02/27/2023

"Cx Complaint is the unit is making a burning smell. ran diag and unit has no error codes pulled unit out unit hasnt been ran since earley morning and motor is still very hot smell is coming from motor.Motor is testing a little out of range, Called safety; ordrng 1 W10890624 (Motor)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Charles Town, WV 25414

Ezra M.

Job Details: 02/27/2023

"Replaced motor, belt, and pulley. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20003

Shawn D.

Job Details: 02/27/2023

arrived found i do not have dispenser maintance guy ask if we can ship it here he will slide it in. replaced the maincontrol then ran serviuce cycle and unti spins good drains good and door unlocked at the end. reordering disepnser and if possible ship it to building it just slides in; ordrng 1 W10868281 (dispenser) and 1 look (look)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/27/2023

Cx complained the unit has its insulation showing. INspected the unit and found the door insulation was too low. Removed front cover and adjusted the insulation higher. Put door back together and the insulation can no longer been seen. Job complete

We serviced a

JENNAIR COOKTOP

Model CVG4280W

Near Bowie, MD 20721

Shane B.

Job Details: 02/27/2023

"cx complaint is the right 2 burners not igniting, the grill over the downdraft being discolored and cx wants a new filter for the downdraft. grill is no longer available. i found both ignitors are very worn and left ignitor is damaged. the rest of the burner assembly looks to be in good shape. i could get all burners to ignite eventually. unit will need new ignitors and screen. informed cx the grill is no longer available. they paid service call and are going to shop around before they decide to fix this unit or not.; ordrng 1 WP707929 (filter- gr) and 2 WP71002179 (igntr-surf)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near McLean, VA 22102

Christian C.

Job Details: 02/27/2023

Installed right RC gasket. Heated gasket to form to liner.

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS4

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 02/27/2023

"cx compliant is the door falling off the unit. confirmed complait. cx removed door completly when she opened it leaving only the wiring holding the door on. 1 orange wire on the door near the bottom hinge is already broken. top tab with the post holding the door to the cabinet is missing/broken off. tabs that hold the inner door to outer doo are also cracked, they will fall apart when door is disassembled. unit will need inner door, screw, and 6 spacers. cx said display/keypad worked fine dispite broken wire. quoted cx for door parts i know it needs and explained these old doors crack apart when disassembled, more parts may be needed once we start taking it apart. cx paid service call and said she will shop around for a new unit before deciding if she wants this one fixed or not.; ordrng 1 W10112215 (door/mw) and 1 W10565483 (screw) and 6 8206525 (spacer)s"

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW0

Near Falls Church, VA 22046

Leon

Job Details: 02/27/2023

cx said unit was working and didnt want to pay to get unit looked at if it working now cx said that he'll call back if anything happens again

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Alexandria, VA 22306

David J.

Job Details: 02/27/2023

"F7e5 shifter fault ; ordrng 1 W11502823 (Control) and 1 W11212745 (Actuator) and 1 W11227944 (Capacitor) and 1 W10721967 (Clutch kit) and 1 W11213879 (Belt) and 1 W10913953 (Actuator VS), used 1 W10913953 (Actuator VS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/27/2023

"cx complaint plastic sticking out in drum, front front plastic bearing strip had come off drum, removed drum and reinstalled bearings, reassembled and tested all ops ok, no visible damage to anything possible cliothing snagged and pulled thru"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Pawleys Island, SC 29585

Paul F.

Job Details: 02/27/2023

Installed new parts. All check ok. Found the tub ring needs to be updated to prevent water splashing from the softner disepnser.; ordrng 1 W11094304 (tub ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bel Air, MD 21014

Emmanuel R.

Job Details: 02/27/2023

Replaced resevior and tested unit. Unit is now working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Reston, VA 20194

Christian C.

Job Details: 02/27/2023

Installed gasket. Heated to form to liner. Cx complaint door does not stop opening. Found door stop and screws defective and not stopping door. Closer 3 at upper marlboro and 10+ at whirlpool.; ordrng 1 WP12028505AP (closer cam) and 1 WPW10120097 (door stop) and 2 WP67006908 (screw)s

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0DS00

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/27/2023

"cx complaint LR not turning at all, found knob stripped , swapped knobs to test all burners working fine, moved broken knob to center burner (they dont use), gave cx part #WPW10594481for knobs to order online, tested all ops ok collected $120 visa"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Alexandria, VA 22306

David J.

Job Details: 02/27/2023

Cx complaint unit is not cooling as it should. Arrived to unit and inspected found unit is frosting on back wall of FC. Found both RC and FC set to 5 on temp settings. RC was at 50 degrees and FC was at 37 degrees. Inspected harness in FC and found all wires seated correctly. Found FC door gasket to not be sealing in top right corner. Tried using heat gun to soften but still will not seat to cabinet. Found no physical damage. This unit is I very tight space. And will need to be very careful when working on unit. Ordering parts for return visit. ; ordrng 1 LW11026355 (Fc door stainless) and 1 W11650659 (Heater w/harness) and 1 W11518204 (User interface)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Rixeyville, VA 22737

Eric F.

Job Details: 02/27/2023

"Confirmed cx complaint unit not filling properly. Inspected inline water flow, found cold water flow to unit restricted from house. Advised cx to have plumbing checked."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Ashburn, VA 20147

Ricky E.

Job Details: 02/27/2023

incorrect icemaker sent.. reordering.. the units upper icemaker was fully functional and shows no errors and the icemaker fan is fully operational... need parts...; ordrng 1 w11579560 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Kearneysville, WV 25430

Ezra M.

Job Details: 02/27/2023

found that the fill hose for the ice maker misaligned. Corrected and verified hose had proper placement

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Winchester, VA 22603

Ezra M.

Job Details: 02/27/2023

"no operation. power to unit. reset at breaker, control panel lights flashed, unit still unresponsive. verified voltage into control. ordering control; ordrng 1 W10906426 (cntrl-elec)"

We serviced a

WHIRLPOOL OVEN

Model WFE550S0LZ2

Near Martinsburg, WV 25405

Ezra M.

Job Details: 02/27/2023

"oven light not turning off, not heating to set temps. found wire harness not fully seated in connector for door switch, unit not reading switch. reinstalled wire into connector, verified light working properly and preheated oven to 375."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22601

Ezra M.

Job Details: 02/27/2023

installed new parts. belt slipping when testing. ordering belt.; ordrng 1 W11239857 (belt)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Nokesville, VA 20181

Demonte S.

Job Details: 02/27/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Checked the Tub to the unit found a hole in the Tub at the right front. Hole is two inches away from the front Door. Cx doesn't want us to just replace the Tub. Cx wants a new unit. Called Whirlpool Techline to document.If the cx calls back order the Tub = W11409865.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Springfield, VA 22152

David J.

Job Details: 02/27/2023

Cx complaint of broken lid latch bezel. Arrived today and inspected found white locking bezel tabs had broken off along with lid latch tabs. Ordering bezel for return visit and will replaced lid latch assembly once we return. Was able to latch bezel lock for unit to work properly. Re return once part arrives ; ordrng 1 W11545554 (Latch lock bezel)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Myrtle Beach, SC

Rolf K.

Job Details: 02/27/2023

Cx complains noise during spin. Ran diagnostics. Found no error codes. Ran factory calibration. Found no out of balance noises or issues after recalibration. Operating as designed. all is ok

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Springfield, VA 22152

David J.

Job Details: 02/27/2023

Cx complaint dryer does not heat. Inspected unit and found F4E4 error for bad l2. Inspected outlet and found outlet to be completely frayed and improperly connected. Cut power at breaker immediately in case we had any kind of ark. Cx needs to have electrician come out and repair 240vac outlet before able to properly diagnose. Cx paid for service call and will give us a call once outlet is repaired if still not working. Cx needs to have receipt for repair before we can properly diagnose.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Pasadena, MD 21122

Dustin F.

Job Details: 02/27/2023

Upon arrival found the following codesf9e2f8e4f9e1Replaced Drain pump per previous tech then tested unit for leaks and functions. Unit now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waldorf, MD 20603

Robert A.

Job Details: 02/27/2023

"Cx complaint that the unit is not dispensing water or making ice. I inspected the unit to confirm the complaint. I pressed the paddle to dispense water, only a small amount came out. I checked the IM and found the fill tube clogged with ice. I removed the ice and ran a harvest cycle. The harvest cycle completed but a very small amount of water was inserted. I check the water supply to the unit, it was fully turned on. I removed the water tube connector to the door near the water filter and dispensed water, and still little to no water was coming out. In all test I can hear the valve engaging. The unit needs a new dual valve to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11546685 (dual valve)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chambersburg, PA 17202

Andrew S.

Job Details: 02/27/2023

Cx complaint is that the dryer is taking several cycles to dry clothes. Upon arrival I found that the dryer is heating. I checked the ventilation at the lint trap and found that it is blowing air out when I removed the trap. I went to the exit point of the vent outside the house and found that no air is making outside. I then removed the vent hose from the dryer and found that the unit is not clogged. I recommended the cx have their vents cleaned. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Falls Church, VA 22046

Leon

Job Details: 02/27/2023

the ring around the knob was missing; ordrng 1 461960204731 (ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Conway, SC 29527

Jason T.

Job Details: 02/27/2023

"Installed Freezer door assembly, ran factory test to verify unit functions, also water from the dispenser, icemaker fill-harvest...working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/27/2023

CX complains chrome coming off oven door. Verified complaint. Cx states builder is responsible for repair. Cosmetic out of 30 day warranty. Tried calling builder. No answer. Collected service call. Balance needs collected before ordering parts.; ordrng 1 W11176456 (oven door)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Martinsburg, WV 25405

Ezra M.

Job Details: 02/27/2023

"replaced control, verified cooling"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/27/2023

CX complains noisey operation. Found bad evap fan creating noise and air diffusser not operating properly . Ordered evap fan and air diffusser.; ordrng 1 WP2315549 (evap fan motor) and 1 W11236851 (air damper diffusser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZD809

Near Crozet, VA 22932

Danny R.

Job Details: 02/27/2023

cx stated unit will not make ice found conection at water vavle off reinstalled harness now checkok

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Myrtle Beach, SC 29588

Rolf K.

Job Details: 02/27/2023

CX states unit going out balance terribly.Found no error codes but did find oil leak from gearcase. Ordering gearcase clutch kit and washer brake actuator.; ordrng 1 W11454372 (gearcase) and 1 W10913953 (washer brake acuator) and 1 W10721967 (drive clutch)

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/27/2023

"came out to replace parts on unit , disasmebled and replace thermistor tested unit and units running as designed advised cx to monitor unit ."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Bethesda, MD 20814

Roberto I.

Job Details: 02/27/2023

"Replaced parts and ran a test cycle, found very noisy gearcase. Ordering gearcase W11393685 and slider W10734521. **2 COUNTS** per gearcase replacement; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 2 counts"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS02

Near Wilmington, DE 19803

Taylor F.

Job Details: 02/27/2023

Cx complaint is turntable not spinning. Replaced turntable motor from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFU0

Near Bethesda, MD 20814

Roberto I.

Job Details: 02/27/2023

Cx complaint moldy bellow.Confirmed moldy bellow. Ordering bellow W11173364. Cx paid in full ($482.99); ordrng 1 W11173364 (bellow)

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Middletown, PA 17057

Sal R.

Job Details: 02/27/2023

CX complaint was that the unit would not keep temps. I found that the untin was able to pre heat to 350 with in 9-12 min. I was able to recored temps for 3 cycles and found a average temp of 347. Unit is opperating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Abingdon, MD 21009

Neil H.

Job Details: 02/27/2023

CX COMPLAINT UNIT NOT COOLING .5 AMPS ON COMPRESSOR NO FROST PATTERN S.S. REPAIR NEEDED 5YEAR PARTS/LABOR; ordrng 1 W10507884 (Whirlpool Refrigerator Compressor) and 1 WP2188823 (evaporator) and 1 WP978025 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269DRM00

Near Bristow, VA 20136

Demonte S.

Job Details: 02/27/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the voltage to the Ice Maker. At first I was getting 1.5 volts. I then unplugged the unit. Waited 5 mins. Then rechecked the I've Maker Voltage. I'm getting 120.9 Volts. I then jumped the Ice Maker from T & H. Ice Maker Harvested & Filled. I then checked the Freezer Temps. I'm getting -0.5 Degrees. I advised the cx to wait 24 hours to see if this would fix the issue. If the cx calls back order the Control Board = WPW10312695. Don't go without parts. Control Board could be locking the Ice Maker out. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Abingdon, MD 21009

Neil H.

Job Details: 02/27/2023

CX COMPLAINT UNIT NOT COOLING PROPERLY SEALED SYSTEM RESTRICTION ICE BALL OVE EVAP NOTHING ON THE EVAP S.S. REPAIR NEEDED; ordrng 1 W11092625 (compressor) and 1 W10836706 (evaporator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Sinking Spring, PA 19608

Cody H.

Job Details: 02/27/2023

"Was able to access unit and replace parts per previous visit. Unit began rotation and filling with water immediatly. Unit is working as designed, no further work needed."

We serviced a

JENNAIR ICE MAKER

Model JUIFX15HX00

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 02/27/2023

"Cx complains that the unit not making ice, inspected unit.. circulation pump and valve cks and works fine, the cutter grid wire is broken.. order part; ordrng 1 W10919199 (grid-cuttr)"

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Afton, VA 22920

Danny R.

Job Details: 02/27/2023

installed parts checksok

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Rockville, MD 20854

Julian H.

Job Details: 02/27/2023

CX complaint aboiut not able to control RF burner is going all the way to high confirmed issue with temp thermistor out of range as well switch sending too much power burner CBE CX PIF THRU APP; ordrng 1 WPW10411934 (switch-inf RF) and 1 WPW10251108 (elmnt-surf RF CBE)

We serviced a

WHIRLPOOL WASHER

Model wfw862chc1

Near Washington, DC 20024

Shawn D.

Job Details: 02/27/2023

cx coplaint unt is not working wont fill with water or spin said her dad came here pulled unit out checked water lines. inspected unit and was still out so then checked for errors and had f0e5. ran service ccycle door locks and fills with water but unit does not spin. checked motor windings 12 ohms all 3 ways in spec unit has a bad control. gave cx quote and took a while to figure out what they wanted to do but then decided to fix it. cx girlfroend helped me lift dryer down i rpelaced control and tested and now spins good. put dryer back on top got it back in closet and tested in quick wash and unit is now washing. collected payment unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/27/2023

food dreezing in fridge section if left inside for more than a day also water too cold fridge set to 38 f tested damper and evap fan unable to hear open or closed exited diag held door switch no change on damper ordering damper; ordrng 1 WPW10196393 (damper)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mineral, VA 23117

Kyle A.

Job Details: 02/27/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22201

Lloyd B.

Job Details: 02/27/2023

"Cx complained the unit did not wash. Inspected the unit and found that it fills and drains, but does not pump water. There is a code of 4.3 for motor failure. Unit needs new sump assy. Service declined. Job complete; ordrng 1 W11025157 (sump assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 02/27/2023

installed ice maker and heater. restored power and tested IM. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Indian Head, MD 20640

Robert A.

Job Details: 02/27/2023

"Cx complaint that the unit does not dispense ice. I inspected the unit to confirm the complaint. The unit is making ice but the coupler on the the augor motor and bucket having seperated and need to be replaced. I replaced the augor motor coupler, the other one is connected to the ice bucket. I'm ordering a new ice bucket for the return visit.; ordrng 1 W11347840 (ice bucket) and 1 WP2305382 (washer)"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHB01

Near Wilmington, DE 19810

Taylor F.

Job Details: 02/27/2023

Cx complaint is ice on the bottom of the FC. Tested inspected and verfied complaint. Found the drain tube to be clogged. Cleared drain tube and unit is now working as designed. Job is complete. Collected 120 service call by CC.

We serviced a

WHIRLPOOL COOKTOP

Model JGD8348CDP

Near McLean, VA 22101

Leon

Job Details: 02/27/2023

unable to remove gas line coming from outside cx said they would call the gas company to remove and check gas pressure; saved tckt

We serviced a

WHIRLPOOL WASHER

Model LA5200XTWO

Near Reading, PA 19609

Cody H.

Job Details: 02/27/2023

"Was able to access unit and replace parts per previous visit. Unit is now working as designed, no further work needed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS

Near McLean, VA 22102

Leon

Job Details: 02/27/2023

cx complaint is unit icemaker didnt work confirmed complaint tested the ice maker to see it if it had power which it did then tested to see if the unit would full with water which i didnt tested the vavle in the got a OL cx would need new IM and dual water valve; ordrng 1 W10884390 (ice maker) and 1 WPW10420083 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/27/2023

"Cx complaint ubnit doesn't wash clothes. Entered into diag and found error codes F7E1 tachometer missing and F7E6 motor circuit open. Ran test cycle and when unit attempts to agitate or spin it would make buzzing noise without movement from agitator and basket. Inspected underneath and found di-electric grease leaking from capacitor. Replaced capacitor using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 02/27/2023

"Cx complains about a noise, inspected unit. the nois comes from the pulley, also the unit is nto heating. found bad element, replaced pulley/ rollers .. and heater from v/s LOOK LOOK .. unit tested and dryer works fine.; ordrng 1 WP3387747 (element RS v/s), used 1 3387747 (element v/s) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Wilmington, DE 19810

Taylor F.

Job Details: 02/27/2023

Cx complaint is unit not starting the cycle. Tested inspected and verifed complaint. Found the cx did not know you have to press the start button twice to activate the cycle. Unit is working as designed. job is complete.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Fairfax, VA 22033

Jason A.

Job Details: 02/27/2023

CX complaint FRIDGE RC RIGHT DOOR does not self close or align. Icemaker started to make noise. Found icemaker arm fell off & icesheet. See SDpics. Right RC closer unable to reset. LOOK - JJ TO RETURN > JJ; ordrng 1 W11557002 (icemaker) and 1 W11189598 (closer RIGHT (W10872969)) and 1 W11179355 (closer LEFT) and 1 LOOK-JJTORETURN (LOOK - JJ TO RETURN)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Mount Holly Springs, PA 17065

Andrew S.

Job Details: 02/27/2023

Per previous diag I was able to access and replace the control and light. I then tested the unit and it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Washington, DC 20017

Samuel R.

Job Details: 02/27/2023

cx complaint unit is not working.i spected unit and could confirm.got no error codes.did a voltage drop test and had no voltage drop.checked motor ohm at j2 connector and all readings are good 6.4ohms and 2.46kohms.per techline advised to change main control.called office to order control.W11608058 1 tribles; ordrng 1 W11608058 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 02/27/2023

cx complaint unit is not spinning. inspected unit and entered into diag and found 0 error codes. ran auto test and found unit did finish with out issue. i then found water valves were not fully open and the water lines were not installed on the right valves. swapped lines and fully opened valves. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rockville, MD 20853

Julian H.

Job Details: 02/27/2023

CX complaint about unit shaking & moving around when on spin inspected errors F0E5 unbalance load noticed that suspension is hanging towards the back right tested on tets mode found that LF leg wasnt sitting completely on the ground adjusted need suspension CX PAID FOR SVC CALL ONLY NOT DECIDED YET TO MOVE FWD; ordrng 1 W11130362 (suspension)

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW4

Near New Cumberland, PA 17070

Fred G.

Job Details: 02/27/2023

i was able to access unit and replace the inlet valve and pressure switch as per previous tech. I also found water lines were installed on the wrong valves. fix that and tested unit. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22305

Lloyd B.

Job Details: 02/27/2023

"Cx complained of no lights and at times, the door close sign would come on. Could not duplicate the door signal on the user interface but the led is out. Installed new led and all lights now work. for parts and labor S191AQ. The pantry ui works so for now, everything works as designed. Job complete; ordrng 1 W11601311 (led), used 1 W11601311 (led) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 02/27/2023

"replaced all parts, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model GY397LXUS03

Near Germantown, MD 20874

Ricardo S.

Job Details: 02/27/2023

"Cx complains that the dual burner not wotking on low heat. inspected unit, elements cks ok, infinity switch get stuk on high heat only.. conneciton cks ok, order switches RF/LR; ordrng 2 WPW10441696 (switch-inf)s"

We serviced a

WHIRLPOOL WASHER

Model WGT4027HW1

Near Middletown, PA 17057

Sal R.

Job Details: 02/27/2023

CX complaint was that the unti woukld not stop filling. I found that the pressure hose at the control was disconnected. I was abel to secure the hose to the control and unit test good. I ran a auto test and recalibrated the unit.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Richmond, VA 23221

Joseph D.

Job Details: 02/27/2023

"Found unit with leak at drain hose, must replace drain hose ; ordrng 1 W11549455 (Hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Harrisburg, PA 17110

Fred G.

Job Details: 02/27/2023

cx complaint unit is doing the samething as last time. not cooling in the RC and ice build up in back of the FC. inspected unit and entered daig and found test 5 shows thermistor is open. ran test 13 and found heater came on. went back to test 5 and found now sensor shows good. called TL we have replaced everything that we can. we tried moving wiring and found no cheange. mdsafFDS TL deemed unit unrepairable.

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Baltimore, MD 21209

Shane M.

Job Details: 02/27/2023

"cx complaint the unit isnt spinning. can confirmed. also found F4E3. when turning on acycle, you can hear click in relay but no turn at motor. 120v at motor but goes to 0v..... door switch is good. drive motor covered for 10yrs. unit will also need an control board. bring back board, ordering drive motor. cx paid in full; ordrng 1 W11364931 (drive motor) and 1 w11537215 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 02/27/2023

"cx complaint no cool, checked unit, fc at 37 degrees, rc at 49 degrees, checked unit, come to find frost build on evap, themristor reading 44k ohms. come to find power supply to defrost heater not seated, reseated power supply, tested, compressor reading 1 amp, spoke with ar, advised cx to monitor unit. cx paid $120 service call."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Richmond, VA 23226

Chris B.

Job Details: 02/27/2023

"cx comp unit states f7e1 insp unit conf cx comp found cap out range replaced cap and splutch from vs tested unit working as desighned; ordrng 1 w10721967 (splutch), used 1 w10721967 (splutch) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/27/2023

cx cxstes start button isnt starting found it pushed in and stuck took apart and freed up now works fine checksok

We serviced a

IKEA DISHWASHER

Model IUD7070DS3

Near Sparks Glencoe, MD 21152

Emmanuel R.

Job Details: 02/27/2023

"Cs unit is not washing dishes, confirmed complaint.Found error codes F7E1 no heat, washmotor not running F4E3. Heater element is ohming out but control not sending power intermittenly.I got heater to come on in test cycle Also washmotor getting 120v but not coming out. Washmotor failed again. Ordering sump and control.; ordrng 1 W10906424 (control) and 1 W11025157 (sump/motor)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/27/2023

"cx complaint they just replaced parts 1 wk ago. its is making a very loud squeezing noise. . . . checked unit and found plastic tub ring was left off and cx stated tech told them they could install it , also found splutch completely unseated from gearcase along with belt causing noise when spinning or trying to test unit . replaced with new splutch and belt also installed plastic ring for tub . tested and unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dover, DE 19904

Taylor F.

Job Details: 02/27/2023

"Cx complaitn is dent on left door. Tested inspected and verified complaint. Ordering left door, cannot reschedule at this time. Unit is new construction and unit is not closed on yet; ordrng 1 W11561286 (door)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near ,

Taylor F.

Job Details: 02/27/2023

Cx complaint is white residue on clothes. Tested inspected and verifed complaint. Found cx using quick wash cycle for every cycle. Informed cx this will not rinse clothes out properly. Informed cx of proper use and care and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART308FFDB10

Near Thomasville, PA 17408

Bernard M.

Job Details: 02/27/2023

"Cx complaint unit doesn't make ice. Attempted to jump icemaker and the bail arm didn't raise or lower. Refered to SP#11566182 and unit needs updated icemaker kit. Ordering icemaker, once part is in contact cx to reschedule; ordrng 1 W11510803 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23462

Carl A.

Job Details: 02/27/2023

repalced all parts tested unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Abingdon, MD 21009

Neil H.

Job Details: 02/27/2023

4-37-1CX COMPLAINT UNIT NOT WASHING FOUND MOTOR CLICKING BUT NOT ENGAGING NEW SUMP NEEDED; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Orange, VA 22960

Eric F.

Job Details: 02/27/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

JENNAIR OVEN

Model JJW3430IM01

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/27/2023

went to removed oven found cought on power line moved microwave out a lil and still cought unit will need second tech *** look look *** second tech needed; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS

Near York, PA 17408

Drew B.

Job Details: 02/27/2023

cx complaint that unit is not dispening water i foudn the unit tank to be frozen they have temp on 35 and adjusted and thawed and now dispences water no issues.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 02/27/2023

"customer stated that the unit was making a loud squeeling in spin... verified issue and fnd units belt is starting to slip. the unit will need the belt and pully assy, but will also need the motor. the motor has a plastic drive pulley... also the unit when stopping from spin grinds the spin gear in the gearcase... need parts...; ordrng 1 W11283592 (motor-drve) and 1 w11449840 (gearcase) and 2 2callcount (2 call count)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Taneytown, MD 21787

Justin S.

Job Details: 02/27/2023

water pressure tester shows 50psi(pic). replaced the valve and cx says the dripping is much better after dispensing water. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Midlothian, VA 23113

Joseph D.

Job Details: 02/27/2023

Replacement compressor with port broken off. Must reorder compressor. ; ordrng 1 W11592010 (Compressor) and 1 4487444 (Evap kit)

We serviced a

WHIRLPOOL OVEN

Model WFE525S0JW3

Near Wyoming, DE 19934

Frederick R.

Job Details: 02/27/2023

"CX complaint is oven trips breaker in bake. Replaced bake element per prior diagnosis. Tested unit and tripped breaker again. Cheked every component for something shorted to ground and found nothing, Checked breaker box and found the breaker was a 50a GFCI. Spoke to Kurt from WPTL. He stated that because while the oven is preheating in bake its cycling both the bake and broil element when is causing the breaker to trip. Stated that the CX should consider using something other than a GFCI breaker or issue would continue. Decision is unit is working as designed. Gave CX SR#. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WRS315SDHM08

Near Hanover, PA 17331

Drew B.

Job Details: 02/27/2023

called parts warehouse didnt have valve when reached out they are reaching out to cx.. about reshcd.. office (parts warehouse is ordering part); saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Virginia Beach, VA 23454

Branden R.

Job Details: 02/27/2023

came out to replace parts on unit disasembled and replaced tested and unit is running as designed .

We serviced a

JENNAIR RANGE

Model JIS1450DS1

Near Richmond, VA 23233

Thomas B.

Job Details: 02/27/2023

Cx complaint unit is not working properly inspected unit found temperature sensor malfunctioning ordering the temperature sensor quoted 152.69 cx paid in full By CC; ordrng 1 W10833885 (sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near York, PA 17402

Drew B.

Job Details: 02/27/2023

cx complaint that unit irhgt hand gasket is not sealing correct due to the gap in the mag strip in the gasket.. was bale t replace and seal and checks good

Contact Us Today

Learn More About Us