We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23225
Chris B.
Job Details:
03/06/2023
cx comp unit leaks insp unit conf cx comp found unit leaking from center of door at bottom insp unit and inner door found upper wash arm missing ordering WPW10498900 house is vacant; ordrng 1 WPW10498900 (washarm)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Arlington, VA 22207
Leon
Job Details:
03/06/2023
cx issue was unit not making ice confirmed issue replaced both ui and control tested unit before leaving everything worked like it sound
We serviced a
MAYTAG WASHER
Model MVWB300WQ1
Near Wyomissing, PA 19610
Cody H.
Job Details:
03/06/2023
"Was able to access unit and replace parts, tested unit, unit now works as designed. no further work needed"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Richmond, VA 23225
Chris B.
Job Details:
03/06/2023
cx comp unit side is dented insp unit conf cx comp found unit side dented ordering cabinet W10596395 ship to cx; ordrng 1 W10596395 (cabinet)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Arlington, VA 22207
Leon
Job Details:
03/06/2023
cx complaint was unit didnt cut on confirmed complaint replaced the fuse in the unit then unit cut right on tested unit by warming up a some water to see if it got hot which it did but i seen the lights for unit wasnt cutting on if cx call back they would need a light bulb
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH1
Near Norfolk, VA 23503
Carl A.
Job Details:
03/06/2023
replaced consule tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Edgewater, MD 21037
Shane B.
Job Details:
03/06/2023
installed ordered parts and restored power. unit began cooling. cx pointed out a torn door gasket and the filter door falling off. confirmed complaint. ordering door gasket and filter assembly. schedule when parts are available.; ordrng 1 W10917313 (gasket-dor) and 1 W11347069 (filter assembly)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Culpeper, VA 22701
Danny R.
Job Details:
03/06/2023
cx stated it never staops filling . found pressure hose off control reinstalled now fills fine checkdsok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Market, VA 22844
Danny R.
Job Details:
03/06/2023
"cx states unit clicks all the time , i found loose ground wire on unit cx said he would fix that and stop unit from clicking . please send shop job safty was closed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gettysburg, PA 17325
Sal R.
Job Details:
03/06/2023
CX complaint is hat the items in the unit during opperation had a thermal event. I was able to find the propper 240 V's at the outlet as well as the terminal block. I inspected teh thermal funa as well as the TCK and found both to have good continutiy. I found the thermastat to ohm out a 7.02 OHM's of resistance. I was abole to remove and inspect the heating element and found good continuity to the element and no broken or grounded out coils. I fou nd the tiomer to be moving with out issues. I was able to start a timed dry cycle and found the element tp be cycleing on and off. I called WP saftey team and discussed my findings. CX did not save cloating/items witch had the thermal event. Please see SR # # 773585765. WP TL unavalioble due to training. I left Unit unplugged.; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Washington, DC 20011
Samuel R.
Job Details:
03/06/2023
cx complaint unit is leaking.inspected unti and could confirm.found unit to be leaking from filter head.with filter and no filter in.unit will need a new filter head.advised cx of cost and gave cx qoute.they will call if they go with reapir.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stanardsville, VA 22973
Eric F.
Job Details:
03/06/2023
"Installed valve, tested unit, unit working as designed."
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Brightwood, VA 22715
Danny R.
Job Details:
03/06/2023
trans bas was bent up and couldnt screw on and wire is knicked will need trans reordered; ordrng 1 w11610132 (trans)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details:
03/06/2023
"Replaced parts, resumed power, compressor and fans started. Unit good to go"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Front Royal, VA 22630
Daniel J.
Job Details:
03/06/2023
dryer not heating checked out getting 44.1 vac on line one and 124.6 on line two lights not turning but unit doest turn on and sping sugguesting breaker or outket issuse customer informed
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Biglerville, PA 17307
Sal R.
Job Details:
03/06/2023
"CX had 2 complaints. First was that the unit would not broil . I found that the unit is opperating as designed. CX was leaving the door open to beoil and unit wouldot get to temp. I was able to edjucat CX on how to propperly use the broil funtion. Second issue is that the left side anchor will not stay in place. I fou d the that screw is stripeed witch is causing the anchor to fall and fragment. I am ordering 1 anchor (W11135752) and screw (W11135756). Once the parts are avalible, please have somone form the office call to set a return date.; ordrng 1 W11135752 (anchor) and 1 W11135756 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Annapolis, MD 21401
Alexander D.
Job Details:
03/06/2023
cx complaint icemaker is leaking. inspected unit and verified complaint. found fill tube extension missed hole in fill funnel on icemaker so most of water wasnt going into icemaker and leaking around it. realigned fill tube and tested. icemaker still leaking. replaced icemaker and tested. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22602
Daniel J.
Job Details:
03/06/2023
customer complaint unit leaking found towel below right side bottom of washer diag cycle n leaks ran quick wash cycle checked for leaks during cycle none present tilted unit back no water trails present loud band when basket is enaging spoke with customers to see what cycles it happens on happened three times only happening on med soil level not high or low found line in pressure hose blocking senser adjusted believe unit unable to add correct amount of water due to line blocking sensor having customer test unit
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Purcellville, VA 20132
Ricky E.
Job Details:
03/06/2023
"customer stated that the unit would not complete cycles, and not spin, and sometimes would not start a cycle... fnd no errors stored, unit has comm issues.. need parts...; ordrng 1 w11550649 (control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Abingdon, MD 21009
Emmanuel R.
Job Details:
03/06/2023
"Cs unit is leaving clothes wet at the end of cycle, confirmed complaint. I found error codes f0e5 off balance load and f0e2 over suds condition. Both error codes can leave clothes wet. Found unit off level and tittering.Leveled unit and tested, unit is working properly. Also advised customer about HE soaps and how to properly use it and properly load unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Lovettsville, VA 20180
Ricky E.
Job Details:
03/06/2023
installed manifold and the unit still leaked from the the hole in the tube.. the unit would need the tub... the customer is returning the unit...
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Cumberland, PA 17070
Sal R.
Job Details:
03/06/2023
I found that the drain pump harnees had become disc onnected. I was able to reconnect the harness to the pump and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Stephens City, VA 22655
Daniel J.
Job Details:
03/06/2023
Found that a wire on freezer door harness is broke. Quoted cx for replacement and they are declining repair at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near ,
Michael E.
Job Details:
03/06/2023
"CX complaint: not draining. Tested and verified complaint. I found a small rubber object in drain pump which was stopping the impeller. I removed tjhe obstruction, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Chesapeake, VA 23322
Zachery R.
Job Details:
03/06/2023
"cx complaint unit making grinding like sound. checked unit, no faults stored. ran auto test cycle. verified grinding sound. removed washplate, replaced hub, unit still making grinding sound. come to find defective motor, ordering motor and rotor to complete repair.; ordrng 1 WPW10419333 (stator) and 1 280146 (rotor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Silver Spring, MD 20901
Brian F.
Job Details:
03/06/2023
"Cx states water dripping from under dispenser causing door to rust. Inspected and confirmed complaint, removed drip trays and cleaned. Tested ice and water dispensers, no leaks. Advised cx to empty drip tray more often, instructed how to clean rust from stainless steel."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Reading, PA 19608
Cody H.
Job Details:
03/06/2023
"Was able to access unit and replace parts per previous visit. Unit is now working as designed, no further work needed."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wyomissing, PA 19610
Cody H.
Job Details:
03/06/2023
"Was able to access unit and replace parts per previous visit. Unit continues to make squealing noise. Ordering motor, splutch, gearcase, belt and actuator for return visit. Was able to remove washplate.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11481722 (actuator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Dumfries, VA 22026
Demonte S.
Job Details:
03/06/2023
Installed the Vent Motor. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Locust Grove, VA 22508
Danny R.
Job Details:
03/06/2023
cx though it was diag no labor she called her hiusband and they dont want service
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Pasadena, MD 21122
Alexander D.
Job Details:
03/06/2023
"cx complaint unit not drying clothes, have to put them back in 3 times to get them to dry. unit is heating, have good airflow coming out of vent. everything tests good but unit seems to be cycling element off more often than usual. ordering operating thermostat, timer and temp switch. seems temp switch is mislabeled in IPL, ordering both to make sure we get right one. call cx to schedule return visit once we have eta on parts; ordrng 1 WP8318268 (operating thermostat) and 1 W10846428 (timer) and 1 WP3405156 (switch) and 1 W11050715 (switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMX00
Near Silver Spring, MD 20902
Roberto I.
Job Details:
03/06/2023
"CX complaint lights and UI not working.Inspected unit, found right door extension arm bent, not pushing the light switch. re-shaped the extension arm and resettod power. Lights and UI turned on, and the unit worked as designed. Collected $120"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Spotsylvania Courthouse, VA 22551
Danny R.
Job Details:
03/06/2023
i found the main harness loose knocking around resecured it anf now no noise and harbness will not wear out early checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
03/06/2023
Customers complaint is frost in the freezer and ice getting around the fan motor. Found gao in the gaket and a servic pointer for this issue.; ordrng 1 W10864518 (update kit) and 1 W10407216 (gasket)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Silver Spring, MD 20902
Roberto I.
Job Details:
03/06/2023
"x stated that the washer was installed on 2/27/22, but he didn't have valid document to show it (the job was created on 2/25/23). He is calling Maytag.If we go back to this repair, the washer needs splutch W10721967, belt WPW10006384 and motor W11283592 (mandatory)."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Lewes, DE 19958
Michael E.
Job Details:
03/06/2023
CX had gone to Lowes and was given the purchase date but no copy of reciept. We were not able to show unit in warranty. Cancelled service upon realizing service wqas not covered. No service done today. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
03/06/2023
"cx complaint noisy operation, checked unit found noise from motor assembly. expart; ordrng 1 W11416362 (pump an motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Mechanicsville, VA 23111
Orbie
Job Details:
03/06/2023
cx states no low flame. verified cx complaint. found unit not converted from Natural gas. replaced valve pieces with LP conversion. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ03
Near Leesburg, VA 20176
Ricky E.
Job Details:
03/06/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hummelstown, PA 17036
Fred G.
Job Details:
03/06/2023
"cx complaint unit is making noise while running. inspected unit and found pulley side of drive motor bushing has failed. when it fail it also took made the drive belt and idler to fail. replace all parts and found unit now checks good.; ordrng 1 279827 (motor!dryer (FG VS)) and 1 341241 (belt,drive (FG VS)) and 1 WP691366 (pulley-idr (FG VS)) and 1 looklook, used 1 279827 (motor!dryer), 1 341241 (belt, drive), and 1 wp691366 (pully-idr) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Culpeper, VA 22701
Danny R.
Job Details:
03/06/2023
found conection at sensor bar wasnt good reinstaled and tightened conectors not runs fine .
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Reading, PA 19609
Cody H.
Job Details:
03/06/2023
"CX complains unit was mid cycle and they could smell something coming from the unit that smelled like chemicals. They opened the door and when they closed the door to drain the water, the unit would not drain. Was able to put unit into drian mode to drain out any remaining water. unit shows f6e4-float switch open, f8e2-drain motor electrical. Ensured float switch is working as designed. Ensured control and wires all look good. Ran unit through 2 diagnoctic test cycles and quick cycle to try to replicate smell. Unit is working as designed, with no unusual smells. No further work needed."
We serviced a
WHIRLPOOL DRYER
Model Med6230hw1
Near Annapolis, MD 21403
Shane B.
Job Details:
03/06/2023
cx complaint is the unit running but not heating. found F2E1 was the only saved code. terminal block is properly wired and supplying 248vac. found fuses are good. element reads OL. unit will need a new heating element. quoted cx for repair. they paid for everthing but labor. will pay 110 on return visit.; ordrng 1 WP3387747 (element)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20005
Shawn D.
Job Details:
03/06/2023
f9e1 f5e1 . Cx complaint about washer draining slowly. inspected unit confirmed that unit was draining slow. clothing removed from draining pump. unit is now working properly. collected payment unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
03/06/2023
Removed and replaced the capacitor and shifter tested and Inspected for proper use unit now functions Normally
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near Accokeek, MD 20607
Robert A.
Job Details:
03/06/2023
I installed the ordered fan knob but the cooktop glass was damaged. I'm ordering a new glass cooktop for the return visit.; ordrng 1 W10296933 (glass cooktop)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Bowie, MD 20720
Shane B.
Job Details:
03/06/2023
"cx complaint is the unit being completly dead. cx said oven was in use when the unit shut off. when i arrived power was on and display was blank. interior light does not turn on when doors are opened, will not go into diagnostics. cycled power but no changed. i found UI is not getting any DC voltage. i found no damage to harness or any loose connectinos. i pulled unit out and inspected the junction box. i found black wires have thermal damage and connection is melted. shows this to cx and explained she will need an electrtion to fix the power. cx paid service call."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Bladensburg, MD 20710
Samuel R.
Job Details:
03/06/2023
cx complaint unit will not wash.inspected unit got error code f0e5 and f8e1.further inspection found cold water valve to be shutoff.further testing unit unit would shut off.replaced control and calibrated unit and unit is working fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mount Airy, MD 21771
Justin S.
Job Details:
03/06/2023
door box still sealed. opened box and door is badly dented(pic). the unit needs a door; ordrng 1 w11566705 (door ss)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ellicott City, MD 21043
Robert L.
Job Details:
03/06/2023
"cx complaint long dry times, cx had receipt of vent cleaning, found air not flowing out, removed vent from dryer and heater cooled down to redish color, when vent attached heater became broight orange, cx showed where they cleaned and found not vent at location only tubing for sump pump, after awhile we dfound vent outlet in storage room to left, cx to remove vent and clean from inside, and reassemble, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Martinsburg, WV 25403
Daniel J.
Job Details:
03/06/2023
Replaced inlet valve. checked for proper operation.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Dover, PA 17315
Sal R.
Job Details:
03/06/2023
"CX complaint is that the unit will not start a wash cycle and just buzzes then shuts oppf. I found that the unit per Technical Service Pointer #: W11632927, I am ordering 1 Run Cap (W11395618). Once the part is avalible, please have someon form the office call to set a return date.; ordrng 1 W11395618 (run cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Fulton, MD 20759
Dustin F.
Job Details:
03/06/2023
"CX complaint: unit not cooling again.Inspected unit, temps were 68 in FC and 71 in RC. checked for dye around compressor compartment, FC evap, and RC evap, Found light frosting at very start of suction line going into RC evap but nothing else. Contacted SS hotline, spoke to EW, was advised to order Compressor,drier,3 way valve, Nitrogen, and refrigerant valve. Couldnt contact WP TL due to training. quoted CX for labor since parts are covered. CX refused to sign TY card. CX wants to contact WP and try to get coverage before continuing."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Washington, DC 20002
Shawn D.
Job Details:
03/06/2023
changed broil tube. tested unit and broil is working good and stays on. unit is good
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
03/06/2023
unit needs terminal/ wires for l2 shorted .; ordrng 1 279318 (wire) and 1 279393 (terminal kit) and 1 WP3397659 (terminal block) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hollywood, MD 20636
Robert A.
Job Details:
03/06/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MDE9206AYW
Near Bluemont, VA 20135
Ricky E.
Job Details:
03/06/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Catonsville, MD 21228
Robert L.
Job Details:
03/06/2023
"cx complaint not drying dishes found no rinse aid , found f4e2 open heater, removed unit and found spade broken off heater ,replaced heater from truck stock, tested all ops ok, reordering for truck stock; ordrng 1 W11537778 (heater RL VS), used 1 W11537778 (heater RL VS) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Virginia Beach, VA 23455
Carl A.
Job Details:
03/06/2023
replaced control board tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Steelton, PA 17113
Fred G.
Job Details:
03/06/2023
cx complaint unit is not coolintg in both sections. inspected unit and found evap fan was not coming on. i removed evap cover and found a good frost pattern. tested voltage to evap fan motor with door switch closed and found 126.4vac. replaced fan motor and found unit now checks good. I also cycled ice maker
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pasadena, MD 21122
Alexander D.
Job Details:
03/06/2023
"cx complaint unit gets stuck in certain parts of cycles and never advances to finish the cycle. cx said one time a quickwash lasted all night and still running in the morning. inspected unit and verified complaint. only have f2e1 stuck key error stored, and thats working properly at this time. found unit way out of level. releveled unit and noticed scuff marks on pulley shield from hitting the ground. suspension tests good. tried to recalibrate unit but control cuts out whenever motor runs and comes back a few seconds later. ordering control, motor, actuator and capacitor. call cx to schedule return visit once we have eta on parts; ordrng 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W11428524 (capacitor) and 1 W11608056 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Indian Head, MD 20640
Robert A.
Job Details:
03/06/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
03/06/2023
Per previous diag I was able to access and replace the FC door. I then tested the dispenser and ice maker. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Locust Grove, VA 22508
Danny R.
Job Details:
03/06/2023
control isnt giving power out to socket will need control and socket is melted as well; ordrng 1 W11552018 (control)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Fairfax, VA 22033
Jason A.
Job Details:
03/06/2023
CX complaint FRIDGE RIGHT RC door is uneven & no self closing. Replaced RIGHT closer & reset. Replaced icemaker & test harvest & fills Test doors for proper operation .test 120 harvest pass and 97 icemaker water fill NO LEAKS.adjusted the door .JJ/SZ
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Spotsylvania Courthouse, VA 22551
Danny R.
Job Details:
03/06/2023
found blower wheel coming off reinstalled blower wheel no more noise checksok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reading, PA 19608
Cody H.
Job Details:
03/06/2023
"CX complains unit is still leaving residue on clothing. CX had done a load of wash prior to technican arrival and did not have residue on clothing, CX ran another load through to try and show residue they are experiencing on a day to day basis. CX was already informed about using less detergent and using extra rinse, but claims it did not help. Called techline due to not being able to find funtional issue.Spoke to Nate SR#7735875210, who said that if there is no build up under the washplate, or in the outter tub then the buildup is being intoduced by the CX either by improper detergent use or something in the pockets being washed. Due to not being able to remove washplate due to bolt being corroded and stuck, ordering spin basket, washplate, outter tub, gearcase for return visit.; ordrng 1 W11449841 (gearcase) and 1 W10752187 (wp screw) and 1 W10902814 (washplate) and 1 W11551646 (spanner) and 1 W11178227 (spin basket) and 1 W11219115 (outer tub) and 1 W11568797 (filter) and 1 WP8533928 (filter screw) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dumfries, VA 22026
Demonte S.
Job Details:
03/06/2023
Installed the Evaporator to the Freezer Section. Pulled a Vacuum on the unit. Unit will not hold a Vacuum or pull a Vacuum. Filled the unit with Nitrogen. Not will not hold pressure at all. Inner Cabinet leak. Called Whirlpool Techline. Per Whirlpool this unit is under review. Advised the cx to give whirlpool 7-10 days before calling them.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Richmond, VA 23231
Chris B.
Job Details:
03/06/2023
cx comp unit downdraft fan not working insp unit conf cx comp found fan connector pins depinned could not get back in replaced fan tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesapeake, VA 23322
Zachery R.
Job Details:
03/06/2023
"cx complaint no ice. checked unit, water dispenser is working. ran test 25, icemaker would not fill, jumped icemaker with and without filter, icemaker still harvesting with no fill. come to find valve not receiving proper voltage, ordering icemaker and valve as back up, replacing icemaker and if valve isnt needed will be sending back. icemaker on fbo, advised cx they will be contacted for return visit.; ordrng 1 W11548540 (icemaker) and 1 W11548535 (valve)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Clarksville, MD 21029
Dustin F.
Job Details:
03/06/2023
"Upon arrival, Was given the rundown by CX apparently Bray and scarf installed the cooktop. then came back out when it didnt work right and found unit was improperly installed. CX stated WP sent out a new cooktop and didnt know why cause Bray and scarf are getting the unit replaced. I gave them a TY card with proof im taking the Part back for return. he refused to sign ty card. CX was unsure why i was here. stated thier issue was with Bray and Scarf"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pasadena, MD 21122
Alexander D.
Job Details:
03/06/2023
"cx complaint unit not advancing thru cycle, gets stuck in sensing. inspected unit and verified complaint. no errors stored, autotest runs fine. activated each test in manual test and everything is working good. unit is getting proper power supply. started quickwash cycle and it stopped during sensing for 10min, seems longer than usual. cant find anything wrong with unit so i replaced control. ran calibration and autotest. started quickwash and it paused during sesning again so i called techline. 5min later it advanced to wash. TL said unit uses 'catalytic' wash action during sensing which is just letting the clothes sit and soak and that can take 5min sometimes. advised cx if he sees it stuck on a cycle to come back 20min later and see if it advanced and if not to call back."
We serviced a
WHIRLPOOL FREEZER
Model wrf560sehz02
Near Stephenson, VA 22656
Daniel J.
Job Details:
03/06/2023
"found fan not. ordering thermistor, evap motor, and control.; ordrng 1 wpw103844183 (Thermistor) and 1 WPW10464673 (motor-evap) and 1 W11035836 (control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bumpass, VA 23024
Kyle A.
Job Details:
03/06/2023
Cx complaint of grinding noise while agitating . Did confirm agitator bolt had worked its way out. Reseated bolt with blue locktight and tested unit and unit is now as designed.
We serviced a
MAYTAG RANGE
Model MMV1175JZ00
Near Washington, DC 20002
Shawn D.
Job Details:
03/06/2023
"cx complaint unit is not venting properly. inspected fan and works, pulled unit down and found fan was flipped and metal cut for unit to vent up and outside. fan is working good so reinstalled unit and used paper and is sucking good from the bottom. unit is working fine could be the vent pipe outside or just how unit is. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB04
Near Virginia Beach, VA 23452
Carl A.
Job Details:
03/06/2023
replaced board to find still not dispencing checked unit to find bracket behind dispencer cracked casueing micor switch not to engage ordering parts needed for repairs; ordrng 1 WPW10169511 (Refrigerator Ice Maker Motor) and 1 WP2180226 (bracket)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Goochland, VA 23063
Kyle A.
Job Details:
03/06/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Wilmington, DE 19801
Taylor F.
Job Details:
03/06/2023
"Cx complaint is unit not cooling. Replaced seized compressor, drier and coupler. Vacumed unit down and refilled with 48g of 600A. Unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Fort Belvoir, VA 22060
Lloyd B.
Job Details:
03/06/2023
Cx complained the unit did not clean. Inspected the unit and found a 4.3 error code for motor failure. The unit fills and drains but does not wash. Unit needs new sump assy; ordrng 1 W11025157 (sump assy)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, VA 20148
Jason A.
Job Details:
03/06/2023
CX complaint WASHER can�t wash anything. record error codes. & cleared. Replaced hot & cold water valves. Test for leaks. Verified cold & hot water connections. Ran test wash. Good flow. Start HOT NORMAL wash & COLD NORMAL wash. Unit is advancing. Checked again & no error codes returned. NO LEAKS > JJ / SZ
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23503
Carl A.
Job Details:
03/06/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
03/06/2023
"Installed new doors, found doors are warped. reordering doors..; ordrng 1 LW10912110 (rc door) and 1 W11551458 (fc door) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Dundalk, MD 21222
Eric W.
Job Details:
03/06/2023
cx complant of unit off balance inspected unit found suspention hanging off tub reinstaled and tested unit worling properly
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Little River, SC 29566
Jason T.
Job Details:
03/06/2023
"Installed all parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harrisburg, PA 17111
Fred G.
Job Details:
03/06/2023
"i was able to access unit and replace the control as per previous tech. i also found unit falls under Technical Service Pointer #: W11540964 (S17304). i replaced the heating element and tested unit. i found unit still did not drain. removed front panel and pulled on drain pump wires and found one side was severed. I was able to repair wire and retested unit. unit now checks good. sas; ordrng 1 W11537778 (heater (FG VS)), used 1 w11537778 (heater) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Vienna, VA 22182
Leon
Job Details:
03/06/2023
cx complaint was ice and water was not working confirmed the complaint then i replaced .rc thermistor ui test unit and working fine
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Norfolk, VA 23518
Carl A.
Job Details:
03/06/2023
"cx complaint of light out in freezer and frost on evap cover,ohmed out thermistor at 5.37 k ohms from board read good found defrost problem with board break,checkedd all connectoers to maker sure that heater is working and not dispconnected down as follows 1/W11602886, led MODULE,1/W11546690 Refrigerator Control Boxservice call break down as follows service call 120.00parts 145.41shipping 15.00labor 110.00sub total 390.41tax 8.72grand total 399.13deposit 120.00cx will call if moving forward with repairs"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newville, PA 17241
Andrew S.
Job Details:
03/06/2023
"Cx complaint is that the unit will not start and is humming. Upon arrival I found that the incoming power is correct. I attempted to start the unit and found that the motor was humming and then shutting off. I found that the drum was able to spin freely. I am ordering the motor, blower, belt and Idler. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower Wheel) and 1 341241 (Belt) and 1 WP691366 (Idler)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS02
Near Vienna, VA 22180
Christian C.
Job Details:
03/06/2023
Cx complaint unit console is unresponsive. Inspected unit and found the console just has the jennair logo. Power cycled unit and reseated connections. Console still stuck on logo after powering up. Quoted cx and they will think about it. Cx paid for service call. If cx calls back order W10323052-console and WPW10286791-MW control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Wilmington, DE 19801
Taylor F.
Job Details:
03/06/2023
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Replaced the compressor drier and coupler from previous diagnosis. Found leak coming from factory drier. Vacumed down and refilled with 3.75oz of 134A. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Silver Spring, MD 20903
Brian F.
Job Details:
03/06/2023
"Cx states unit not cooling, confirmed complaint. Tested compressor, drawing 0.5 amps while running. Unit needs new compressor. Cx has already has new compressor, labor is CBE. Called office, scheduled sealed system repair for 3/10.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Vienna, VA 22181
Christian C.
Job Details:
03/06/2023
"Installed control, vent assembly, gasket, drain motor, bezel, and vent gasket. Tested unit no errors. Ran through diagnostic cycle. No issues. Unit is working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ03
Near Lewes, DE 19958
Michael E.
Job Details:
03/06/2023
"Upon realizing unit was out of warranty, CX cancelled service. No service done today."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesapeake, VA 23323
Zachery R.
Job Details:
03/06/2023
"cx complaint unit not making ice. checked unit, icemaker receiving proper voltage, jumped t-h, icemaker struggling to harvest, motor is louder than usual. ordering icemaker (9 available) to complete repair. rescheduled for friday 3/10/23; ordrng 1 WPW10300024 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Accokeek, MD 20607
Robert A.
Job Details:
03/06/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Annapolis, MD 21401
Shane B.
Job Details:
03/06/2023
complaint is the cooktop burners being very large when set to low. confirmed complaint. unit is correctly converted to LP. i adjsuted flame height on all burnres. flames now look good. cx is happy. unit is working as desinged.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Catonsville, MD 21228
Robert L.
Job Details:
03/06/2023
"cx complaint no power, found blown line fuse, jumped out fuse and plugged in breaker tripped, , doors open and control unplugged reset breaker foud voltage into filter board but not out and none to control, ordering control (CBE) , line filter board, cavity fuse, will use interlocks and fuse on return, collected $269.68 amex, cx owes $140 labor on return; ordrng 1 WPW10531156 (filter) and 1 W11661583 (cavity fuse) and 1 W11413135 (control CBE)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, VA 23188
Lucas R.
Job Details:
03/06/2023
"replaced shield, tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Millsboro, DE 19966
Michael E.
Job Details:
03/06/2023
Replaced lower oven control as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Williamsburg, VA 23185
Lucas R.
Job Details:
03/06/2023
"replaced control and lamp, tested, unit working as designed.; saved tckt"