Service History 633 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Richmond, VA 23234

Chris B.

Job Details: 03/03/2023

cx comp unit will not heat insp unit conf cx comp found all connectors and sensors and fuses and elm within range found when holding plug in outlet unit will heat and work as desighned advised cx to call pro elctriacian and have outlet replaced

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Baltimore, MD 21210

Shane M.

Job Details: 03/03/2023

installed door. unit working properly.

We serviced a

MAYTAG WASHER

Model MED6230HW

Near Waynesboro, VA 22980

Danny R.

Job Details: 03/03/2023

will have to resch will not make it there by time of back area being cloese 7 to 4 pm; saved tckt

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near Mount Airy, MD 21771

Marc M.

Job Details: 03/03/2023

cx complaint unit leaking and producing a grinding sound when in agitation. inspected unit and found errors f8e6 foe3 f9e2 saved in diag. checked under unit and found clearly visible water/oil staining on the gearcase and insulation surrounding the stator. ran test 51. when running test noticed that the unti was grinding against a small black plastic tray that the cx had placed under the unit to stop the leaking. removed tray and all noises after sounded perfect. removed the top assembly and found that there was a sock lodged in the dispenser cup causing it to overflow and leak down the unit. removed sock and cx small drip tray and tested unit. unit now checks good. collected only for service call.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, MD 21217

Shane M.

Job Details: 03/03/2023

installed parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Seaford, DE 19973

Michael E.

Job Details: 03/03/2023

Upon arrival i double checked previous findings. I found the valves are working well but water not coming through filter. CX just put a new filter on but at some point she put new filter in without removing the cap over connection points and when she closed the door it made a loud pop. Ordering filter housing and inlet valve to be deducted. 159.20-131.68=27.52 110.00-27.52+82.48 upoon repair. CX will owe 82.48 upon repair. Scheduled return visit for 3/8 any time. CX would prefer ME for return visit if possible; ordrng 1 WPW10394053 (housing)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE04

Near Lititz, PA 17543

Justin L.

Job Details: 03/03/2023

Unit is at a hotel. Went over service fee and how we would be paid and manager canceled service. No further work needed.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Stanley, VA 22851

Danny R.

Job Details: 03/03/2023

instlled switch checksok

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Stafford, VA 22556

Tanner B.

Job Details: 03/03/2023

"cx concern the unit not heating, found temp switch connection loose. reseated and tested unit.; ordrng 1 look (look)"

We serviced a

JENNAIR COOKTOP

Model JIC4430XS00

Near Gettysburg, PA 17325

Drew B.

Job Details: 03/03/2023

replaced control mod and reprogramed and tested checks good

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Richmond, VA 23225

Chris B.

Job Details: 03/03/2023

cx comp unit volume when pressing is very low insp unit conf cx comp turned volume up on control and tested between setting 1-3 with db metter and there is volume change set unit to volume 3 unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Felton, DE 19943

Frederick R.

Job Details: 03/03/2023

"CX complaint is dryer dont spin. Inspected/tested and found unit has a faulty motor and broken belt. This is a RAC unit and they will be paying for repair. Spoke to Ryan and he is going to call me tomorrow to vverify CX during store hours. Ordering motor, Dryer repair kit and blower wheel; ordrng 1 279787 (motor) and 1 4392067 (dryer repair kit) and 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOCA7EC0HZ00

Near Shady Side, MD 20764

Shane B.

Job Details: 03/03/2023

"cx complaint is sparks and a bright flashin inside the microwave when in use. i found lower wave guide cover damaged. removed cover and found white burn/corrosion looking marks on wave guide. using a mirror i was able to see the mag tube and it also has a burnt damaged spot on it. i called techline to document, they said with the wave guide being damage the unit is nonrepairable. informed cx of this and gave them SR#."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hanover, PA 17331

Drew B.

Job Details: 03/03/2023

replaced the sump and tested now washes no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 03/03/2023

cx complaint is the IM not working right since being replaced. it makes 1 batch then the arm gets stuck in the up position. amr was adjusted by another tech but issue remains. cx said they have to take bin out and tap IM to get arm to drop. when i arrived bin was empty and arm was up. it fell back down when pushed. when clicked into the raised position there is a lot of resistence. something is binding up. IM looks fine. ordering another IM.; ordrng 1 WPW10300024 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 03/03/2023

complaint is the bellows being damaged causing unit to leak. confirmed complaint. bellows is missing a piece of rubber right at the bottom edge that meets the door. replaced bellows with preIDed part and tested unit for cx. unit is working as designed. cx paid in full for repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Manassas, VA 20112

Demonte S.

Job Details: 03/03/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Doors are Damaged / Back of the Refrigerator has Dent & a Hole. Checked he front of the Refrigerator. Left Door & Freezer Door are damaged. The back of the Refrigerator is Dented and has a hole in the sheet metal. Called Whirlpool Techline. Sent all pictures to Whirlpool. Per Whirlpool Techline the back can't be repaired. Whirlpool is saying to have to have the cx call customer care to see what they want to do about this issue. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Seaford, DE 19973

Michael E.

Job Details: 03/03/2023

CX complaint: door gasket falling off. Tested and verified complaint. A couple of the connection points will not click in properly. Ordering door gasket. Cannot rescheudle due to NW part; ordrng 1 WPW10129032 (gaskt-door)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Gordonsville, VA 22942

Eric F.

Job Details: 03/03/2023

"Installed parts, tested unit, unit workiing as designed."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FE1

Near Richmond, VA 23226

Chris B.

Job Details: 03/03/2023

cx comp unit will not heat insp unit conf cx comp found bake elm open replaced bake elm tested unit working as desighned collected 120 sc 110 labor 5 ship 63.68 part 3.82 tax total collected 312.50

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Shrewsbury, PA 17361

Sal R.

Job Details: 03/03/2023

"CX had plumbing replaced and did not want tech to cut the hiome side of plumbing. I caslled WP Tech Line and discused the findings and it is suggested to replace fill tube , insert, and clamp. Once the parts are avalible, please have somoene formt eh office call to set a retun date. (SR#7735531983;).; ordrng 1 W10823511 (water tubing 7 @ tribs) and 1 4387491 (insert) and 2 W10861184 (clamp)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chesapeake, VA 23323

Zachery R.

Job Details: 03/03/2023

"replaced heater and harness, tested, verified operation, advised cx to keep eye on fc evap cover."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Henrico, VA 23238

Joseph D.

Job Details: 03/03/2023

customer complaint doors not ceiling properly confirmed complaint called tech line tech line had me apply silicone to all seals and adjust door hinges. Unit rippled at lower hinge adjusted as much as possible ceiling properly

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Woodbridge, VA 22192

Justin S.

Job Details: 03/03/2023

the unit is just locking and unlocking the lid when the cycle is started. replaced the lid lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11394572 (latch)

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Chesapeake, VA 23321

Zachery R.

Job Details: 03/03/2023

"cx complaint unit not completing cycles, checked unit, unit displaying f7e5, ran test 51, heard grinding during spin, checked gearcase, oil leaking from gearcase, quoted, cx cx unsure for repair. advised ticket is open for 30 days. cx paid $120 service call"

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Columbia, MD 21045

Robert L.

Job Details: 03/03/2023

"installed idler pulley per previous, tested all ops ok, collected $200 visa cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Norfolk, VA 23523

Zachery R.

Job Details: 03/03/2023

"cx complaint no cool, checked unit, thermistor reading in range. evap has incomplete frost pattern, spoke with AR, was advised to order ss components. ordering parts needed to complete repair.; ordrng 1 W11578004 (evap) and 1 W11504450 (lockring) and 1 W11506619 (coupler) and 1 W11109499 (filter) and 1 W11504445 (lockring) and 1 W11504447 (lockring) and 1 W11580057 (compressor) and 1 W11506619 (lockring) and 1 W11578570 (lockring) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Louisa, VA 23093

Eric F.

Job Details: 03/03/2023

"Installed element, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Richmond, VA 23226

Chris B.

Job Details: 03/03/2023

cx statted un it has been replaced and denied entry

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Oak Hill, VA 20171

Jason A.

Job Details: 03/03/2023

CX complaint WASHER makes grinding noise & shakes + vibrates. Loads comes out wet & unit seems to get lost in cycle. Runs for a long time while tub is slowly turning. Verified no obstructions or mechanical noise. Test cold & hot water connections & good drain. valves are noisey when opening. Ran test wash. Schedule same day as DRYER 660275 & WASHER 660274. CX is willing to wait > JJ; ordrng 1 LOOK (LOOK) and 1 W11322903 (ACU item 24)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Suffolk, VA 23435

Zachery R.

Job Details: 03/03/2023

"cx complaint unit making thumping sound, checked unit, cx showed video proof of sound, manually tested compressor and damper, noise coming from defective damper, replaced, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Richmond, VA 23233

Joseph D.

Job Details: 03/03/2023

Cx complaint that unit won't spin. Confirmed complaint found loose wire at drain pump

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Baltimore, MD 21229

Emmanuel R.

Job Details: 03/03/2023

"Cs unit is making a loud noise, confirmed complaint. I found the front bearing and the front panel are deformed so when the drum spins it sounds like a roller coaster. Ordering panel and drum bearing.; ordrng 1 279441 (bearing ring) and 1 W10806345 (panel)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Hanover, PA 17331

Sal R.

Job Details: 03/03/2023

CX compliant was that the ubnit was not spining the water out. I found that the splutch drive wheel had dropped . I was able to resecure the cam and then tested the unit . I found the to be opperating as designed. CX also complaint is the unit slides across the floor. I found the unit tobe in a unplumbed pan and the pan is sliding on the floor. I advised CX to remove the unit from the pan and test see if that helps. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model NA1234

Near Glen Allen, VA 23059

Chris B.

Job Details: 03/03/2023

cx denied service

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDB03

Near Poquoson, VA 23662

Lucas R.

Job Details: 03/03/2023

"upon arrival unit full of food, maintenance at appt. complex gone for weekend, advised cx of possibilty that unit may be non-repairable, and food could be lost, cx advised to reschedule when maintenance is on site, in case repair does not go as planned.; ordrng 1 W11438736 (thermistor) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Seaford, DE 19973

Michael E.

Job Details: 03/03/2023

Replaced the evap harness with fan motor and IB fan as per previous diagnosis. Tested unit and it is now working proeprly. CX paid 110.00 for labor on CC. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21229

Shane M.

Job Details: 03/03/2023

harness was packed wrong but i was able to repair the harness. replaced thermistor. defrosted all ice. 24hr unit have proper temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/02/2023

"cx complaint not cooling, found unit off, once plugged compressor instantly over heated, ordering compressor kit per S-71162, sealed system 2 count, called office (VL) to schedule for tues. 3/7/23; ordrng 1 W11574734 (compressor kit)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Owings, MD 20736

Shane B.

Job Details: 03/02/2023

replaced switch. restored power and tested unit. unitis workking as designe.d

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Palmyra, PA 17078

Justin L.

Job Details: 03/02/2023

Cx complaint low water pressure and housing hanging. Was able to access unit and verify concern of low water pressure. Removed inlet hose from back of unit and found low to no pressure from house which cx will need plumber to correct. Found that the filter housing base has failed and no longer secured to liner and will need replaced along with when damper opens and closed its chattering and getting stuck causing cooling concerns. Ordering housing and damper and setting return for Tue 3/7/23; ordrng 1 WPW10594330 (damper) and 1 WP67001668 (filter housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/02/2023

replaced Rc door & working

We serviced a

WHIRLPOOL COMBO

Model WETLV27HW2

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/02/2023

"cx complaint ujnit just installed and extremely loud, loud belt screech and motor very loud after 10 seconds motor blew (smoke), found at terminal BL to WH 239v, BL to RED 120v, RED to WH 120, neutral was hot, cx to have electrician fix outlet/cord, ordering motor, control, shifter; ordrng 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11481725 (control)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM2

Near Gettysburg, PA 17325

Drew B.

Job Details: 03/02/2023

replacec bpth parts no issues when running when there appears to checks good send shop job if cx calls bck.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Ocean View, DE 19967

Michael E.

Job Details: 03/02/2023

CX complaint: clear ice and ice clumping. Tested and verified complaint. I found the IM is overfilling and overflowing. Inlet tube is not frozen. Ordering triple valve andf IM. Cannotv reschedule due to SO parts.; ordrng 1 W11579561 (triple valve) and 1 W11578780 (IM)

We serviced a

WHIRLPOOL DISHWASHER

Model IUD8500BX1

Near Nottingham, MD 21236

Dustin F.

Job Details: 03/02/2023

"CX complaint: Dishwasher leakingInspected unit, ran partial full cycle and confirmed leak on front right corner. replaced gasket and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/02/2023

CX just had unit delivered complaint about cosmetic issues with toe grill end cap & FC handle not sitting flush also holes missing plugs need parts; ordrng 3 WPW10520304 (button-plg)s and 1 W10839426 (grille white) and 1 W10600071 (endcap) and 1 WPW10672333 (handle white) and 1 WPW10672338 (cover handle)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 03/02/2023

Installed both parts. All check ok.

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM00

Near Harrisburg, PA 17110

Justin L.

Job Details: 03/02/2023

Cx complaint not cooling properly and drip tray cracked. Arrived to find unit unplugged and doors open since sunday. Informed cx need unit plugged in minimum of 48 hrs for accurate diagnosis. Rescheduled for Mon 3/6/23 please pre-id drip tray and make mandatory for return will collect for service when diagnosing on monday and will collect for part if needed; ordrng 1 W11457241 (drip pan)

We serviced a

KITCHENAID FREEZER

Model KBSD608ESS01

Near Middle River, MD 21220

Dustin F.

Job Details: 03/02/2023

"CX complaint: LEDs out Inspected unit, Confirmed CX complaint. Found SP#: W11606409 for LED lights, Replaced all LEDS with pre id kits and unit now works as intended. Charged CX svc fee and moved on"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/02/2023

Inspected the unit. Found that the cx is saying that the Oven Console is not responding at times. Ran Service Diagnostics on the unit. No errors found. Tried to run a Bake cycle. Bake Cycle key isn't responding on the first touch. Had to touch it 8 times before it would allow me to select a Temperature. Unit will need a new Console. I advised that the cx hooks the Oven to WiFi. ; ordrng 1 W11600370 (PANL-CNTRL)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Dundalk, MD 21222

Dustin F.

Job Details: 03/02/2023

"CX complaint: unit throwing F1E0 code and blacking out.Inspected unit, confirmed CX complaint. Replaced Control and tested unit. unit now working as intended."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Edgewater, MD 21037

Israel R.

Job Details: 03/02/2023

Installed new valve and tested. Ran a quick cycle and ran and the unit completed the cycle but the cycle even with a small load keep trying to balance. Ordering control and suspension.; ordrng 1 W11624938 (Control) and 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hanover, PA 17331

Sal R.

Job Details: 03/02/2023

"Per the previouse tech,I was able to access and replace all parts . I found that the unit after a calibration and auto test , the unit is opperating as designed."

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Martinsburg, WV 25404

Ken M.

Job Details: 03/02/2023

Customer complaint is that the unit sparks when not in use. Unit starts sparking the moment it is plugged in. Outlet is wired properly. Inspection of the switch harness found that the harness is seated properly. but still sending a signal to the spark module to ignite. Unit needs a new switch harness.; ordrng 1 W11561446 (switch harness)

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near Harrisburg, PA 17109

Justin L.

Job Details: 03/02/2023

As per previous tech was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hedgesville, WV 25427

Ken M.

Job Details: 03/02/2023

"Customer complaint is that the gasket is coming away from the unit. Inspection of the gasket found it unseated on the lower left side of the tub. Had a difficult time getting the gasket to reseat, and the gasket has a warp in it even when it is seated. Ordering gasket.; ordrng 1 W11498831 (gasket)"

We serviced a

MAYTAG WASHER

Model MHW6000AW0

Near Poolesville, MD 20837

Ricardo S.

Job Details: 03/02/2023

"Unit lekas from door, bellow is broken, CX HAS THE PART, Replaced bellow, unit tested and wotks fine .. no leaks"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Yorktown, VA 23692

Justin W.

Job Details: 03/02/2023

"cx complaint unit goes from sensing to done without washing. checked unit to find error codes f1e2, f7e4. checked to find magnetic strip on slider slipping. replaced sslider from v/s tested unit working as designed.; ordrng 1 w10734521 (Slider jw vs), used 1 w10734521 (slider jw vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Newport News, VA 23602

Orbie

Job Details: 03/02/2023

replaced gearcase. tested unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cross Junction, VA 22625

Ken M.

Job Details: 03/02/2023

Customer complaint is that the upper shelf rails have jammed.. Unit tested and issue confirmed. Left rail is jammed which is putting strain on the right rail. Ordering rails.; ordrng 1 W11161915 (bracket) and 1 W11131390 (bracket)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Frederick, MD 21703

Ricardo S.

Job Details: 03/02/2023

"replaced parts, unit tested. the frozen bake option works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lebanon, PA 17042

Cody H.

Job Details: 03/02/2023

"CX complains unit will not run through cycle for about 5 days. Unit will try to lock then drain water out. unit shows f5e4-lid not opened between cycles. Ran unit through diagnostic test, unit would not spin or agitate, unit would then exit diagnostic test with an error. Inspected under unit and found capacitor had failed and was not allowing unit to get the power it needed to operate. Replaced capacitor with VS part w11395618, and retested unit in wash cycle, unit is now working as designed, no further work needed.; ordrng 1 w11395618 (CH VS Capacitor) and 1 look (look)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Norfolk, VA 23502

Zachery R.

Job Details: 03/02/2023

"cx complaint unit has ice forming around fc door switch, cleared ice build and adjusted fc door, could not duplicate knocking sound, advised cx unit will make some different noises during operation. advised cx to monitor unit for next 24 hours before loading with product."

We serviced a

WHIRLPOOL WASHER

Model WED8127LC1

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/02/2023

Cx complaint of unit being defective. Did confirm found unit is non responsive. Ordering control as no status light came on.; ordrng 1 W11618916 (Controk)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Alexandria, VA 22304

Eric W.

Job Details: 03/02/2023

got to cx home and they said they aready got dryer fixed

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Virginia Beach, VA 23456

Branden R.

Job Details: 03/02/2023

cx complaint not cooling fridge not getting cold checked unit and found small ball of frost in right hand corner of evap . all componets were in range and running as designed notice the evap fan i can stop with my finger . compresser running at .7 amps ordering SS repair along with evap fan . SS TECH NEEDED .; ordrng 1 WPW10321158 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 WPW10464673 (evap fan) and 1 SSTECH (SS TECH) and 1 LOOKLOOK (LOOK LOOK) and 1 876764 (valve)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Washington, DC 20002

Brian F.

Job Details: 03/02/2023

"Cx states basket came unmounted, inspected and confirmed. Found back left suspension rod pulled through mount. Cabinet has holes from rust, unit woul need cabinet, all basket & tub parts, and all gearcase & motor parts. Called WPL tech line to document parts that would be needed for repair. Cx will contact third party warranty provider to asses coverage. If not covered cx will replace unit."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Charlottesville, VA 22911

Kyle A.

Job Details: 03/02/2023

Cx complaint of unit not washing. Did confirm and found unit wash pump seized. Will need to replaced sump assembly. Cx is going to call whirlpool for coverage.; ordrng 1 W11416363 (Wash pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Rockville, MD 20852

Roberto I.

Job Details: 03/02/2023

"Replaced part and ran test 57, harvesting completed (01). Unit good to go"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/02/2023

"called cx via vonage app, advised cx i had family emergency and rescheduled for 3/8/23; schdld next appmnt for 3/8 WED !"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVWH2

Near Takoma Park, MD 20912

Samuel R.

Job Details: 03/02/2023

cx advised she cancelled since appointment was never confirmed

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Berwyn Heights, MD 20740

Brian F.

Job Details: 03/02/2023

"Cx states F2E1 error, tested and confirmed. Installed new console, tested, still gives F2E1 error. Unit needs new main control and ribbon cable. Back left burner also not lighting, cleared blockage in orifice, tested again, burner is now lighting.; ordrng 1 W11034208 (cntrl-elec) and 1 W11025616 (harns-wire)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Arlington, VA 22205

Leon

Job Details: 03/02/2023

"cx complaint unit wouldnt drain confirmed complaint unit would drain for a while then stopped working pulled unit out the drain pump was over heating replaced the pump and heating element seen that the wires in the back was exposed showed cx, cx said they would get somoene to come fix it and i told them not to use the unit until its fixed i did a quick test to make sure no leaks can be seen"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 03/02/2023

"cx complaint no cool, coem to find brown wire not seated to heater, verified heater is good. secure connection until return visit. ordering harness and heater to complete repair.; ordrng 1 W11545823 (harness) and 1 WP2323198 (defrost heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Hardyville, VA 23070

Justin W.

Job Details: 03/02/2023

cx complaint unit not dispensing ice. confirmed complaint. found ice container seized. forced ice container out. ice maker working properly. found ice container was not sitting properly. reseated and tested unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Greenbelt, MD 20770

Brian F.

Job Details: 03/02/2023

"Cx states unit is leaking, tested and confirmed leaking from bottom right. Installed new gasket and tested, unit still leaks from bottom right. Unit needs inner door, vent gasket, and both spray arms.; ordrng 1 W11612333 (Inner door) and 1 WPW10254545 (Vent gasket) and 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)"

We serviced a

MAYTAG DRYER

Model MEDB800VQ0

Near Columbia, MD 21046

Robert L.

Job Details: 03/02/2023

"cx complaint loud squeel then burning rubber smell, found idler seizing, replaced idler from pre-id, tested all ops ok, collected $183.30 visa cx paid in full"

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/02/2023

"cx complaint they will cook lunch, then when they try to light oven later on, oven only reaches about 170 degrees, also hissing and kocking like sound, advised cx hissing is gas and knocking is when from when the unit is heating up. advised cx both noises are normal operation. temp sensor reading 1.1k ohms. started bake cycle at 350 degrees at 10:12. unit reached 350 degrees at 10:25. opened door to allow unit to cool. waited for unit to cool down. tested again. verified issue, temp sensor checked slightly off at 350, replaced temp sensor. come to find defective igniter, ordering igniter and spark module to complete repair.; ordrng 1 W10860916 (module-spk) and 1 WPW10324262 (igntr-oven)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit found capacitor has failed removed and replaced the capacitor tested and inspected for proper use unit now functions Normally

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Frederick, MD 21702

Bernard M.

Job Details: 03/02/2023

"Cx complaint unit won't start. Cx stated when attempting to preheat, the console would display the F2E1 error code for stuck key. Entered indiag and found error code F6E6 and F6E9 loss communication at ACU. Found some buttons don't acknowledge when being pressed. Ordering console and control, once parts are in contact cx to reschedule.; ordrng 1 W11448962 (control) and 1 W11449303 (console)"

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Dayton, MD 21036

Robert L.

Job Details: 03/02/2023

"installed new module and ui display per previous, cx installed new unit already, this one was out in garage, unable to program , left copy of configuration paper with cx"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, VA 23325

Zachery R.

Job Details: 03/02/2023

while going to replace clutch noticed small amount of oil leaking from bearings onto clutch. advised cx if i were to replace parts today they would be saturated in oil causing them to fail once again. ordering gearcase to complete repair. 6 gearcases in stock; ordrng 1 W11454738 (gearcase)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Frederick, MD 21703

Bernard M.

Job Details: 03/02/2023

"Replaced all parts per previous tech, restored power, and ran test cycle. Unit completed cycle without issues. Unit checks good"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Elkton, MD 21921

Taylor F.

Job Details: 03/02/2023

"Cx complaint is UI not responding. Tested inspected and verifed complaint. Found the ribbon pinched going into the UI. Ordering UI and harness, cannot reschedule at this time. ; ordrng 1 W11549257 (user interface) and 1 W11213883 (harns-wire) and 1 W11213885 (harns-wire) and 1 W11322425 (harns-wire) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Chesterfield, VA 23832

John P.

Job Details: 03/02/2023

Replaced freezer LED with updated LED module tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near East York, PA 17402

Fred G.

Job Details: 03/02/2023

"cx complaint freezer is not keeping temp. inspected unit and placed thermal cuppler inside FC, FC does not have any products in it. read is air temps. I found 37 degrees in the FC. i found evap fan is working, also can hear condensor fan and compressor. removed evap cover and found ice ball at cap tube only. no frost pattern on evap. pulled unit out and ran a amp draw on compressor and found .71amps. called DB, was told to order compressor, dryer, evap. 3 call count, called office to schedule cx and they set her up for 3/13/23. charged cx only for service call $120; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 3 W11506635 (access valve)s"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Leesburg, VA 20176

Ezra M.

Job Details: 03/02/2023

installed new handle assy

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Knoxville, MD 21758

Bernard M.

Job Details: 03/02/2023

"Rplaced both parts, set to normal cycle and unit ran for 5 seconds and stopped. The consoile still displayed time but wouldn't restart. Checked and found no voltage at the board for the motor. Ordering control and motor, once parts are in contact cx to reschedule; ordrng 1 W11512515 (control) and 1 W11364931 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Halethorpe, MD 21227

Shane M.

Job Details: 03/02/2023

installed all parts. calibrated the unit. unit working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Dillsburg, PA 17019

Andrew S.

Job Details: 03/02/2023

Cx complaint is that the unit is not closing properly. Upon arrival I found that the RH side of the door is not closing completely. Cx showed that they are able to close it but they have to twist the door for it to close. i found that the hinges are bowed and the inner door is twisted. I am ordering the inner door and the LH &RH hinges. please contact cx when the parts are availble to schedule the return visit.; ordrng 1 W11559689 (Inner Door) and 1 W11573703 (Door Hinge LH) and 1 W11573702 (Door Hinge RH)

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Leesburg, VA 20175

Ezra M.

Job Details: 03/02/2023

"cst verified has contract, advised to call contract phone number. unit will need wash motor assembly, console and water inlet valve. W10861526 wash motorW11113883 consoleW10648041 valveswpr334694d7-1"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Culpeper, VA 22701

Danny R.

Job Details: 03/02/2023

unit has erro codes that not on tech sheet will need control and ui touch pad none resposive cycylked power then started to drain and wouldnt stop; ordrng 1 W11368911 (ui) and 1 W11305308 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Frederick, MD 21703

Ricardo S.

Job Details: 03/02/2023

"Replaced parts, reset power, unti tessted.. frozen bake option works fine"

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near York, PA 17403

Fred G.

Job Details: 03/02/2023

cx complaint unit is taking longer cycle to dry clothes. inspected unit and unit does heat. also found units air flow is good. removed front panel and found exhaust thermistor was reading 13.78kohms and the housing was cold to the touch. unit needs thermistor to correct issue. scheduled cx for 3/6/23; ordrng 1 WP8577274 (thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Edgewood, MD 21040

Neil H.

Job Details: 03/02/2023

CX COMPLAINT UNIT NOT DRAINING IN CYCLE FOUND THE PUMP WORKS BUT THE WAY THE KITCHEN IS SETUP THE D/W IS A WAYS FROM SINK AND DRAIN HOSE GOES SIDEWAYS FOR 2 FEET ATLEAST AND AT TIME STRUGGLES TO GET TO THE SINK BUT IT'S A INSTALL PROBLEM THAT CX WILL HAVE TOUGH TIME GETTING CORRECTED WITH THE KITCHEN DESIGN

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Reading, PA 19610

Cody H.

Job Details: 03/02/2023

"CX states unit is dripping water from IM causing a blockage of ice to form in the ice bin and the ice chute. Unit is showing 34*F in RC and 6*F in the FC, IM showing 7*F. When IM fills with water its overflowing and running down the icemaker into the ice bin and ice chute. Ordering water valve and icemaker for return visit. office to reach out to cx when all parts arrive; ordrng 1 W11557002 (Icemaker) and 1 W11535162 (water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Bridgeville, DE 19933

Michael E.

Job Details: 03/02/2023

"Replaced left RC door as per previous diagnosis, Tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Dillsburg, PA 17019

Fred G.

Job Details: 03/02/2023

"i was able to access unit and replace the hummidity sensor, filter board and panel as per previous tech. found unit would still not turn on. I found the cavity thermistot was showing open. jumped wires and found unit turned on. unit needs cavity thermistot to correct issue. called part specialist and had part ordered. once part is in please call cx and set up a return visit.; ordrng 1 W10864742 (thrmst-fix)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Frederick, MD 21703

Bernard M.

Job Details: 03/02/2023

"Cx complaint the UI doesn't work. When arrived the UI was flashing F2E2 error code, UI fault. Unplugged and restored power and UI was unresponsive. Replaced housing UI using pre-id parts, restored power, and all buttons are now functional. Unit checks good"

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