Service History 632 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS03

Near Moseley, VA 23120

Joseph D.

Job Details: 03/06/2023

Tech was assigned as a helper;

We serviced a

KITCHENAID DISHWASHER

Model KFDC500JBK01

Near Churchville, MD 21028

Neil H.

Job Details: 03/06/2023

CX COMPLAINT FRONT BURNERS NOT LIGHTING PROPERLY ADJUSTED THE GAS ADJUSTERS BURNERS LIGHTING QUICKLY NOW WAS TAKING OVER 30 SECS

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Bear, DE 19701

Frederick R.

Job Details: 03/06/2023

Replaced inlet tube per prior diagnosis. Unit is now repaired and is no longer leaking. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near North Potomac, MD 20878

Julian H.

Job Details: 03/06/2023

CX complaint about unit not cooling from time to time door registered open & no cool found unit on garage explained to Cx that this is not a garage unit they knew but put it on garage for now checked temps Rc39* FC0* went on diag no errors test 66 checked components fans&damper CX states that when this happens need to unplugged unit & plug back in right now is working as designed leaving parts on sys to bring if calls back CX PAID FOR SVC CALL THRU APP; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11330971 (ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Forest Hill, MD 21050

Neil H.

Job Details: 03/06/2023

REPLACED THE SUMP AND TESTED UNIT CHECKED GOOD.

We serviced a

AMANA MICROWAVE

Model AMV2307PFS0

Near Bear, DE 19701

Frederick R.

Job Details: 03/06/2023

CX complaint is MW light doesnt go off. Inspected/tested and found unit has a faulty control. CX SC paid by auth. Gave CX quote for $181 to cover rest of repair and they are not proceeding without WP paying for all of it. CX has paid nothing. Closing ticket. If she gets authorization please order control (W11544456).

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Manchester, MD 21102

Bernard M.

Job Details: 03/06/2023

"Cx complaint unit makes grinding noise. When arrived open door to unit and heard the noise, which was the damper opening and closing. Also found the right side door gasket to be fraying at the top and bottom. Ordering gasket and will use damper on return. Set return for 3/10, office will contact cx with time frame; ordrng 1 W10830162 (gasket)"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Fairfax, VA 22032

Lloyd B.

Job Details: 03/06/2023

Cx complained the unit had no lights. Inspected the unit and found 2 led's were out. Installed new led's and tested and all lights now work. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 03/06/2023

"Cx complaint, oven not baking properly at set temperature, ran factory diagnostics, no error codes. Found cx was using a protective cover on the bottom of the oven, not allowing for air flow, also the rack was not set at the lower adjustment for the bake cycle. Advised cx on tool-settings menu on temperature adjustment for 10-30 degrees adjustment, bake-broil cycles...also advised cx on convect bake cycles for faster baking, cx agreed. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB01

Near Baltimore, MD 21218

Eric W.

Job Details: 03/06/2023

"inspected unit found unit very low on r600 installled prosses stub and vacumed unit down and then filled with nitrogen to 140 psi and tested all welds no leaks found also checked evap no bubbles vacumed unit down and filled r600 to 1.44 oz and inspected unit evap it is frosting over and when i wet my finger it is sticking to evap; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

MAYTAG WASHER

Model MVWB880BW0

Near Manassas, VA 20112

Demonte S.

Job Details: 03/06/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an Error Code. Ran Service Diagnostics on the unit. Error codes are F51 = Rps Sensor Failure. Checked the bottom of the unit at the Motor Section. There is Tub Oil all over the place. I advised that the Tub is about to go. Tub sounds like a air plane about to take off. Cx only wanted a quote for the Rps Sensor. Rps Sensor = Wpw10178988 & Tub = W10381078. Don't go without parts. Cx paid for the Service Call Only by Check. Check is in the Blue money bag.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Glen Arm, MD 21057

Neil H.

Job Details: 03/06/2023

CX COMPLAINT HIGH TEMPS IN UNIT AND SEEN FROST THEY SAID FOUND THE FC DOOR WASN'T CLOSING PROPERLY REMOVED DOOR AND BINS AND REPLACED BACK IN AND DOOR CLOSING GOOD UNIT SEALING PROPERLY

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Chester, VA 23831

Chris B.

Job Details: 03/06/2023

cx comp unit light bulb stuck in socket insp unit conf cx comp replaced socket tested unit found bulb stuck on ordering control for stuck relay; ordrng 1 W11552021 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near New Kent, VA 23124

Lucas R.

Job Details: 03/06/2023

"cx complaint icemaker not shutting off, checked unit fc temp at 5 degrees, 123 vac to icemaker, when bail arm is set to off, motor does not turn, advised cx if not using alot of ice, to turn icemaker off, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Mineral, VA 23117

Kyle A.

Job Details: 03/06/2023

Replaced both valves and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesterfield, VA 23838

John P.

Job Details: 03/06/2023

Found lid separated at hinge ordering lid.; ordrng 1 W11513252 (Lid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lower Paxton Township, PA 17112

Fred G.

Job Details: 03/06/2023

cx complaint RC door seem loose. inspected unit and found both left and right RC doors were loose at the top hinges. I found the screw threads failed. was able to replace all four screws and found they tightened up. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middletown, DE 19709

Frederick R.

Job Details: 03/06/2023

Replaced upper dish rack per prior techs diagnosis. Unit is now repaired. Job is complete

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/06/2023

need to reorder inverter wrongly label on IPL; ordrng 1 W11578579 (inverter)

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 03/06/2023

Cx compalint is that the broiler is not working. Upon arrival I found no error codes. I then started a broil cycle. I found that the unit started heating and reached the desired temp. I found that the unit is functioning as intended. Cx stated that they were letting the door open several inches during broil. I informed the cx that the door needs to remain closed for the broiler to heat. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Smyrna, DE 19977

Frederick R.

Job Details: 03/06/2023

Replaced lower seal and gasket per prior techs diagnosis. Also found unit was tilted forward from original bad install. Raised front legs to give the DW a slight lean back. Tested and unit is not leaking. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/06/2023

"CX complaint about unit not freezing items checked temps and found both cavities @ room temp went to evap no frost pattern on compressr running but warm to the touch no dye anywhere compressor running 0.5 amp 42watts MUST BE A SEALED SYS TECH 3 COUNTS JOB MAJOR PARTS CX DOESNT WANT TO CONTINUE W REPAIR YET COLLECTED SVC CALL THRU APP; (created new UIS, deleted prior attachment to UisID 426769), ordrng 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 W11256565 (evaporator)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Harrisburg, PA 17110

Fred G.

Job Details: 03/06/2023

cx complaint unit turns on but drum doesnt turn. inspected unit and found drive belt failed. I found idler was in good shape. qouted cx for repair and cx accepted. replaced belt and cleaned up drum rollers. tested unit and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Burnie, MD 21060

Eric W.

Job Details: 03/06/2023

installed new slider and tested unit

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Middle River, MD 21220

Emmanuel R.

Job Details: 03/06/2023

"Cs vent light doesnt come on, I confirmed complaint. Found the cointrol is not sending volatge to the socket. Removed cotrol board and inspected connections. Connections are secured still not power doing to light. Ordering control board.; ordrng 1 W11552018 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 03/06/2023

installed orderd part. gasket is sealing. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Damascus, MD 20872

Justin S.

Job Details: 03/06/2023

replaced the valve and verified the hook up for the drain hose does not fit. the cx needs to get the unit hooked uo to test it. called the cx to remind them

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Potomac, MD 20854

Roberto I.

Job Details: 03/06/2023

"CX complaint water leak from the bottom.Tested unit, confirmed water leak from diverter seal. Ordering sump/motor assy WPW10455260. Collected $375.39, balance due $125; ordrng 1 WPW10455260 (sump motor assy)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Hanover, MD 21076

Alexander D.

Job Details: 03/06/2023

"replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Providence Forge, VA 23140

Orbie

Job Details: 03/06/2023

"replaced door assembly, handle and liner. name plate was bent. ship directly to cx to install."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, MD 21229

Shane M.

Job Details: 03/06/2023

cx complaint the unit isnt washing dishes proper. found F4E3 ordering sump Look(Look); ordrng 1 W11025157 (sump w motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Jessup, MD 20794

Alexander D.

Job Details: 03/06/2023

replaced both hinges. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS10

Near Winchester, VA 22601

Daniel J.

Job Details: 03/06/2023

fridge front panel not coming on compressor at times stsarts and stops shortly after removed back panel clicking from relay on o control after replacing control set programmming code to 2213 exited out compressor and condenser fan running unit begin to cool Replaced control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/06/2023

"cx complaint unit freezing crisper drawers, checked unit both compartments empty, thermistors and damper passedpartial frost on evap, pressures -10L 90H,, replaced drier pressurized to 140 psi nitrogen, pressures held 10 min, vacuumed and charged, pressures at 0 L 100 H, advised cx to monitor, unit working as designed. sealed systemn CBE rob 7735874312; ordrng 1 WPW10143759 (dryer), used 1 WPW10143759 (drier) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Alexander D.

Job Details: 03/06/2023

"cx complaint unit is making loud rattling noise. inspected unit and verified complaint. unit in defrost upon arrival and making no sounds. ran thru service tests and everything runs quietly. found some places in back of unit that could cause vibration. added foam in between condensor and base rail, between pipe and cap tube by drier and under pipe coming from compressor that was touching base rail. started putting cover back on and heard a rattling noise. found its from cardboard base rattling against base rails under compressor. added another piece of foam there and no more noise. advised cx if noise comes back to try and get it on video. unit is now working properly"

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 03/06/2023

installed new cooktop . Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW6

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/06/2023

"cx complaint unit not heating, verrified complaint, power hv system from micro relay, otr microwave 2 techs needed to remove unit.; ordrng 1 W10850446 (capactr-mg) and 1 look (look)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW07

Near Glenarden, MD

Shane B.

Job Details: 03/06/2023

cx complaint is the unit being loud. when i arrived unit was running like normal. cx said unit was making the noise but i don thear anything unusual. unit is set to recomended. prob shows 36/-9. frost pattern looks normal. explained to cx how to adjust the temps in each section and how to change water filter. unit is working as designed.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM03

Near Suffolk, VA 23434

Zachery R.

Job Details: 03/06/2023

"cx complaint rc light not illuminating. checked unit, unit has 121vac supplied to control, come to find wire backed out of pin, reseated wire in pin, tested, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Wyoming, DE 19934

Frederick R.

Job Details: 03/06/2023

CX complaint is unit still no cool. Inspected/tested and found evap frozen over again. Pulled evap cover and found all connections good. 105vac at brown wire. 126 ohms on heater. Unit goes into forced defrost at test 38. Unit set to timed defrost. Called WPTL and spoke to Chris (SR#7735873505) and explained findings. He stated that on this unit that the UI is what controls the defrost. Ordering user interface. Cannot reschedule due to part being FBO; ordrng 1 W11567938 (stealth UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Olney, MD 20832

Justin L.

Job Details: 03/06/2023

Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged in and found compressor turning on and off and pulling 9 amps. Cut into the system and found full charge. Replaced compressor and drier and pulled unit into 30 inch vaccuum. Charged system with 48 grams of R600 and watched a frost pattern start to build. Unable to find anyone in office so contacted the number on file and informed them of what was going on. Unit checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bel Air, MD 21014

Neil H.

Job Details: 03/06/2023

REPLACED THE CONTROL AND HMI UNIT RECALB AND TESTED GOOD.

We serviced a

WHIRLPOOL UNKNOWN

Model n/a

Near Hanover, PA 17331

Sal R.

Job Details: 03/06/2023

Spoke to CX in driveway. CX is rescheduled for 3/15 through Office.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hanover, PA 17331

Justin L.

Job Details: 03/06/2023

"Was able to access unit and install compressor, filter and suction line. Pulled unit into 30 inch vaccuum and charged with 68 Grams of R600 and could hear refrigerant leaving the system. Found oil at the FC hinge due to leak in the cabinet. Contacted techline and spoke to Kurt. Unit is unrepairable and whirlpool will reach out to cx for next steps no further work needed"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Dundalk, MD 21222

Eric W.

Job Details: 03/06/2023

duplacate ticket

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Frankford, DE 19945

Michael E.

Job Details: 03/06/2023

"CX complaint: did not drain. Tested and veriufied complaint. F0E9 error code for off balance pause. Unit went through diagnostic without problem. In cycle, unit will not start. CX was also unable to cancel and drain.I unplugged unit for 1 min and control resumed normal function. Ordering control. Cannot rescheddule due to NW part.; ordrng 1 W11513246 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Olney, MD 20832

Marc M.

Job Details: 03/06/2023

MM training JL. SS notes with JL

We serviced a

WHIRLPOOL MICROWAVE

Model KMHC319ESS5

Near Winchester, VA 22602

Daniel J.

Job Details: 03/06/2023

Replaced SS door. keypad covered for five years under entitlements door failing coming apart at seams repalced door with built in keypad tested cofirmed heating with plastic cup of water now working correctly

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS02

Near Frankford, DE 19945

Michael E.

Job Details: 03/06/2023

CX complaint: deny on front of unit. Inspected and verified complaint. I documented the dent in pics. Ordering trim kit. Cannot reschedule due to SO part.; ordrng 1 W11451308 (trim kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hanover, PA 17331

Marc M.

Job Details: 03/06/2023

MM Training JL. Job notes with JL.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Harrisburg, PA 17112

Fred G.

Job Details: 03/06/2023

cx complaint unit runs but does not heat. inspected unit and found upper thermal cut off was faulty. found exhaust vent was pretty clogged. replaced TCO and tested unit. unit now heats. advised cx to get vent cleaned. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 03/06/2023

"Cx complaint, no-cool, installed parts ordered, also used MTG-Kit from van stock to complete the repair. Vacuumed and charged with 5.5 oz. of R134A. Verified proper air flow, cooling-freezing...unit is working as designed.; ordrng 1 876765 (mtg kit (CBE) JT VS) and 1 LOOK (LOOK), used 1 876765 (MTG-KIT (CBE)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlottesville, VA 22901

Eric F.

Job Details: 03/06/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 03/06/2023

"Ran diagnostic and checked unit .. unit wasnt spinning, found the unit splutch out of place. adjusted the splutch and tested unit. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADH3

Near Odenton, MD 21113

Alexander D.

Job Details: 03/06/2023

"cx within 30days of prior service. cx complaint unit still leaking after replacing sump asm. cx said before unit was leaking from underneath and water was running straight down, now water runs forward. inspected unit and verified complaint. found unit dripping from door now. found tear in tub gasket. took door apart to make sure leak wasnt coming from anywhere else. found whole inside of door covered in residue coming from vent. found vent outlet gasket deformed and torn in the corner. ordering vent and returning with preid tub gasket. quoted 126.85, paid in full with c/c. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10428211 (vent)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Charlottesville, VA 22902

Eric F.

Job Details: 03/06/2023

"Confirmed cx complaint unit intermittently leaking. Found wash motor failure code, found detergent remnants in dispenser, cx states he started using an off brand detergent. Advised cx that there wash motor may be failing but detergent can cause over suds conditions that will result in leaking. Cx going to try liquid jel, not intererested in pursuing sump replacement. Job complete."

We serviced a

WHIRLPOOL DRYER

Model MGD4500MW0

Near New Castle, DE 19720

Taylor F.

Job Details: 03/06/2023

Replaced motor and blower wheel from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW2

Near Millersville, PA 17551

Justin L.

Job Details: 03/06/2023

As per previous visit was able to access unit and replace parts. Found right number on box but spin basket still didnt fit. Called techline and Spoke to Bruce SR#7735883075. SPin basket or shaft is too tall and spin basket should be parts researched. All numbers match and parts will need reordered and a 2nd tech again to remove unit and install parts like the first time. Parts will ship to cx and they will need to set return once in.; ordrng 1 W11132267 (gearcase) and 1 W10324648 (outer tub) and 1 W10324650 (spin basket)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Charlottesville, VA 22911

Eric F.

Job Details: 03/06/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 03/06/2023

IF CX CALLS BACK ORDER 1-W11162042 HOUSING. CX Concern the unit making very loud noise when dispensing.. reseated filter housing connections and tested unit. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 03/06/2023

customer stated that the unit was leaking from the door . customer said water is sheeting from the door. verified issue and fnd main spray arm and second spray arm split and the upper manifold isnt sealing... need parts...; ordrng 1 W11177741 (gasket) and 1 W10837249 (spray arm lower) and 1 WPW10340542 (manifold) and 1 WPW10498900 (spray arm)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Moseley, VA 23120

Joseph D.

Job Details: 03/06/2023

Replaced. Failed console. Unit with 12vdc to display but non-functional. Replaced and working as designed. Unit with Costco extra 1year

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waldorf, MD 20601

Robert A.

Job Details: 03/06/2023

I installed the ordered part and tested the unit for the cx. Th eunit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Shenandoah Junction, WV 25442

Ricky E.

Job Details: 03/06/2023

4-3 7-1 151.28 257.49... customer tated that the unit wasnt washing. verified issue and fnd errors for a faulty wash motor and heating circuit on the control.. ran diag to verifie issues...; ordrng 1 W11087226 (control elec) and 1 W11025157 (pump&motor) and 1 look/look (look/look)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Stafford, VA 22554

Robert W.

Job Details: 03/06/2023

Replaced bellow and control unit is working propoerly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS00

Near Washington, DC 20009

Shawn D.

Job Details: 03/06/2023

"Cx complained that filter head was nosiey, restricted water flow. inspected unit confirmed that filter head needed to be replaced. after changing filter head unit is now working properly. colleceted payment unit is good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Charlottesville, VA 22903

Eric F.

Job Details: 03/06/2023

"Confirmed cx complaint PO error, lights flashing, unit not making ice. Unit is having electrical issues related to the UI. Unplugged pantry UI, tested unit, boards damaged, still shorting out and restarting. Quoted cx for new led board and and control boards. Cx going to shop around.; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Stafford, VA 22556

Robert W.

Job Details: 03/06/2023

CX complaint is only cycle unit is working on is timed. Inspected unit and found harness not reading back to control which is causing time to finish before clothes are dry replaced and tested unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Millsboro, DE 19966

Michael E.

Job Details: 03/06/2023

Replaced the regulator and oven valve as per previous diagnosis. tested unit and it is now working properly. Job is comjplete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Georgetown, SC 29440

Jason T.

Job Details: 03/06/2023

"Cx complaint, not cooling-freezing properly, tested the sealed system, found high side restricted at the filter drier, cleared with Nitrogen at 100 P.S.I. Installed filter drier from van stock, vacuumed and charged with 5.3 Oz. of R134A. Verified proper air flow, cooling-freezing, unit is worlking as designed.; ordrng 1 WPW10143759 (dryer JT VS) and 1 LOOK (LOOK), used 1 WPW10143759 (FILTER DRIER), and 1 NITROGEN (NITROGEN) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Glen Allen, VA 23059

Kyle A.

Job Details: 03/06/2023

Replaced control and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Washington, DC 20011

Samuel R.

Job Details: 03/06/2023

cx complaint unit rail failed.inspected unit and could confirm upper rack rail failed at the weld.found scode S22916 to cover parts and labors.replaced parts and unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Washington, DC

Shawn D.

Job Details: 03/06/2023

arrived to find the evaporator is frozen has really thick ice on the back and thick frost on the front. pulled unit out very hard called techline spoke to nate tested thermister and was 8.8k and he said i need to put thermister in ice water and retest and if test good rpelace the control so put evap thermister and other freezer thermister in ice water and got 8.1k 8.6k and should be good nate said it should be around 8k. LEFT UNIT OUT DUE TO BEING SO HARD TO GET OUT AND ORDERING CONTROL AND MADE NEW QUOTE FOR REPAIR SO CX MIGHT NEED REFIND 2 COUNT JOB ON RETURN WILL NEEED TO CLEAR ALL ICE AND REPLACE THE CONTROL; ordrng 1 W11487480 (control box 121.33) and 1 look (look)

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Columbia, VA 23038

Kyle A.

Job Details: 03/06/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Lititz, PA 17543

Cody H.

Job Details: 03/06/2023

"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, no further work needed"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Columbia, MD 21045

Dustin F.

Job Details: 03/06/2023

"CX complaint: POP/explosionInspected unit, confirmed CX complaint. Found right front element receptical for element failed during cooking. making the harnass ground then arc to the cooktop. creating a hole through cooktop next to burer. Inspected power block and control to confirm no burns or fails. Contacted WP TL and spoke to Kurt SR#7735874641, he suggested replacing main harnass, right front burner, and cooktop. then contacted WP Safety and spoke to Sheena and documented. WPL safety is Sending Main harnass W11452635 to CX Order number in Sticky. Ordering Cooktop and Right front burner to complete repair.; ordrng 1 8195534 (Black cooktop) and 1 W11396792 (Right front burner) and 1 Look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Columbia, MD 21046

Dustin F.

Job Details: 03/06/2023

"CX complaint: white residue in laundry when washing darks in cold waterInspected unit, went over detergent usage and found CX has been using too much detergent. went over proper loading and detergent usage.Charged cx svc fee via cc"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Woodbridge, VA 22191

Demonte S.

Job Details: 03/06/2023

Installed the User Interface. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WED8127LW2

Near Charlottesville, VA 22901

Eric F.

Job Details: 03/06/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near Vienna, VA 22180

Christian C.

Job Details: 03/06/2023

"Installed gearcase, splutch, actuator, and hub. Calibrated unit. Tested unit in diag cycle. No issues. Unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Alexandria, VA 22309

Lloyd B.

Job Details: 03/06/2023

Cx complained the unit did not start. Inspected the unit and found none of the buttons worked. Removed power and reconnected and closed the door and the drain pump came on indicating a good control. Installed new console and tested and the unit now works as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Alexandria, VA 22304

David J.

Job Details: 03/06/2023

"CX complaint unit hums very loud while in use arrived today and inspected unit. Put unit into diagnostic mode and found no error codes. Ran a cycle unit drain pump turned on and sounded normal unit filled with water. Also sounded normal wash motor started running and water was coming through spray, arms hitting plastic tub Also sounded normal. Unit is in a very small kitchen and the living quarters is not much bigger. When I stepped back from the unit I could hear a slight hum, but nothing out of the ordinary. The customers concern is that it was advertised to be very quiet and where this unit is installed, its causing a humming noise throughout his house. Gave customer customer cares phone number unit is working as designed job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fulton, MD 20759

Dustin F.

Job Details: 03/06/2023

"Upon arrival, CX said unit was working good. went in and inspected to check for codes. no codes present, ran test cycle to confirm function. unit working as intended."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near Clarksville, MD 21029

Dustin F.

Job Details: 03/06/2023

"CX complaint: some cycles skippingInspected unit, confirmed cx complaint. suggested replacing shifter, CX doesnt want to repair at this time. saved quote in SB. charged cx svc fee."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Woodbine, MD 21797

Marc M.

Job Details: 03/06/2023

installed all parts and tested unit with cx to assure cx is pleased with unit function. turntable sounds measurably quieter and unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pasadena, MD 21122

Alexander D.

Job Details: 03/06/2023

"replaced motor, capacitor, actuator and drive hub. ran calibration and autotest, no errors came back. everything testing good at this time. unable to call techline because theyre closed for training. advised cx to monitor and call back if issues persist. if cx calls back, preid suspension(W11130362) because it doesnt bounce like a basketball but feels easier to push down than usual and could be getting weak."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near New Cumberland, PA 17070

Andrew S.

Job Details: 03/06/2023

Per previous Tech I was able access and replace the gear case and spin basket. I then tested the unit and found that that the unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Alexandria, VA 22309

Lloyd B.

Job Details: 03/06/2023

Cx complained the unit just hummed and did not operate. Inspected the unit and found a bad capacitor. Installed new capacitor and tested and it now operates as designed. Job complete

We serviced a

MAYTAG OVEN

Model MEW9630FZ02

Near Magnolia, DE 19962

Frederick R.

Job Details: 03/06/2023

CX complaint is oven no power. Inspected/tested and found unit had a blown thermal fuse. Replaced with fuse from pre-id. Tested unit after repair and it is now working properly. Charged CX $205.45 for repair. Paid in full by check#1757. Job is complete

We serviced a

WHIRLPOOL STACKABLE

Model WETLV27HW2

Near Alexandria, VA 22302

David J.

Job Details: 03/06/2023

Cx complaint unit will not wash. After previous visit I found unit needed a new lower harness and actuator as well as capacitor. Arrived today with unit all pulled out and not connected. Removed back panels and removed old harness. Replaced with new harness. Laid unit on its back and removed old defective parts and installed new. Connected harness. No way to test no connections. Unit is now working as designed job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Milton, DE 19968

Michael E.

Job Details: 03/06/2023

CX complaint: sensing light flashing and not starting cycle. Tested and verified complaint. I cancelled the cycle and went through diagnostic. No error codes and diagnostic went through without problem 3 times. 1 person on site spoke english and she helped me translate so CX better understood how to use the machine. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Dumfries, VA 22026

Demonte S.

Job Details: 03/06/2023

Installed Magnetron & Inverter. Tested the unit. Unit is Heating. Unit is working as Designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Chesapeake, VA 23322

Zachery R.

Job Details: 03/06/2023

"replaced both controls, tested, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Smyrna, DE 19977

Frederick R.

Job Details: 03/06/2023

CX had relocated unit to basement before delivery. It was moved to basement but not hooked up. CX told me to hook it up. Spoke to CX on phone and he said the unit belonged on the porch which is a non isulated addition to the house. I did not perform any install actions therefore unit was not tested after parts were replaced. I informed CX that if the unit is moved back outside that further repairs caused by it would not be covered by warranty and he stated he wouldnt accept that. I let him know that he needs to contact whirlpool in refernece to that. WPTL in training will call later to document

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Linden, VA 22642

Daniel J.

Job Details: 03/06/2023

replaced suspension rods and leveled unit. ran quick wash.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Arlington, VA 22204

David J.

Job Details: 03/06/2023

Cx complaint leds are out in unit. Arrived and inspected and found this to be the case. Unit falls under s84638 replaced all leds. Removed all single point leds and replaced with new multipoint LEDs. Tested and made sure everything was working correctly. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Dillsburg, PA 17019

Andrew S.

Job Details: 03/06/2023

Per previous diag I was able to access and replace the control and moisture sensor. i thentested the unit and found that it is now functioning as intended. Job complete

We serviced a

JENNAIR COOKTOP

Model JGC3536GS01

Near Fairfax, VA 22033

Jason A.

Job Details: 03/06/2023

CX complaint GAS COOKTOP flames too high CENTER burner. Checked all others are normal height & no yellowing or sooty pans. Checked orifice markings are correct per W11032278B > JJ; ordrng 1 W10691683 (Center burner orifice holder)

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Alexandria, VA 22306

Lloyd B.

Job Details: 03/06/2023

"Cx complained the unit did not operate. Installed new control, shifter, capacitor, belt asnd clutch and tested and it passed each step in diagnostics. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 03/06/2023

"cx complaint rust on front panel, verified issue. quoted cx, cx unsure for repair, advised ticket is open for 30 days, cx paid $120 service call."

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