Service History 632 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Laurel, MD 20724

Israel R.

Job Details: 03/01/2023

Customer complaint unit has dented door and was found on inspection date for the house but the unit is pass 30 days i quoted for both door they are calling the builder and whirlpool to get the doors covered. Quoted 1067.69; ordrng 1 LW11258441 (Door freezer 378.54) and 1 LW11258450 (dor-fip 397.58)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Charles Town, WV 25414

Ken M.

Job Details: 03/01/2023

"Customer complaint is that bake does not work. Inspection of the burner assembly found that the burner was not seated over the orifice, was resting off to the side. Burner reseated and unit tested. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Spring Grove, PA 17362

Drew B.

Job Details: 03/01/2023

cx complaint that unit is not cooling the rc section and when in arrived foudn the fc section is completely iced over and needs the new w11224591 call when in to reschd .; ordrng 1 W11224591 (harness fc fan)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, VA 22026

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying any time they run the Bake Cycle the unit will shut off. Ran Service Diagnostics on the unit. No Error codes.Per Whirlpool Techline this unit has a Service Pointer for Oven Turning Off. Cx will need to hook the unit to WiFi. Gave the cx the WiFi team number for Whirlpool.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Lorton, VA 22079

Lloyd B.

Job Details: 03/01/2023

"CX complained the unit did not wash or dry. Inspected the unit and found the element was warped and the motor did not pump water initally. The motor would hum, not have any pressure and then begin to work, stop with no pressure and repeat. Explained all to safety and they told me to provide the cx with the quote and have them call WP with any questions. Job complete; ordrng 1 W11085683 (sump 248.98) and 1 W10703867 (element)"

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near Washington, DC 20010

Samuel R.

Job Details: 03/01/2023

cx advised they have extended warranty.advised them to call company send us correct info

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Virginia Beach, VA 23455

Carl A.

Job Details: 03/01/2023

"checked unit to find door warped and sliders ordering parts needed for repairs; ordrng 1 13094917SQ (Door, Freezer (stainless)) and 2 WP13055901 (Refrigerator Drawer Slide Rail)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near ,

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a loud vibration noise. Ran Service Diagnostics on the unit. Ran Service Test 3 - Fan Motor & Damper Control Test. When the Freezer Fan Started there is a loud vibration noise. Pushed the Grill in noise stopped. Grill was not fully connected. Unit now has no noise. Unit is working as Designed.

We serviced a

WHIRLPOOL FREEZER

Model GI6FDRXXY07

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/01/2023

"cx complaint ice in base of freezer and not making ice, found evap drain frozen over, steamed clear drain and installed updated draiin tube kit, found ice maker stuck mid harvest, ordering icemkaer kit, collected, $363.62 amex cx paid in full...... drain tube covered for parts s-38253; ordrng 1 W10619951 (drain tube RL VS) and 1 W10882923 (icemaker), used 1 W10619951 (drain kit RL VS) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/01/2023

"CX complaint F7E2 on display, no wash.Ran diag. confirmed F7E2, the wash motor didn't run. Replaced sump/motor assy using pre id part. Cleared error and ran a test cycle. The unit worked as designed."

We serviced a

WHIRLPOOL WASHER

Model VJIGGI

Near Woodbridge, VA 22191

Demonte S.

Job Details: 03/01/2023

Arrived at the cx house knocked on the Door. No answer. Called the Office. No answer. Called the Cx on the Vonage app. Cx answered the phone saying they didn't schedule anything for us to look at. Cx didn't schedule any appointment.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/01/2023

"installed enw doors, relevled , unnit needs shim in right rear, used tile for now was able to get doors even, cx had new complaint ice melting, found ciedoor had large gap letting air in, ordering ice door ..........RL only; ordrng 1 W11268536 (door-ice) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Dover, DE 19901

Taylor F.

Job Details: 03/01/2023

Replaced spray arm from previous diagnosis. Tested unit and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Hanover, PA 17331

Sal R.

Job Details: 03/01/2023

"CX complaint was that the unit after a repair had a burning smell. I found that the unit has no error codes , and completes auto and manuel test with out issues. I was unable to recreate and smell. Unit is opperating as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Washington, DC 20016

Dustin F.

Job Details: 03/01/2023

"CX complaint: randomly the lights will go out and the unit will die completely, then shell call for service, they will do something behind it then it will do it again. we are the 5th company dispatched from AIGInspected unit, Found issues,rc thermistor 8.2kFC thermistor 20.39kRC evap 12.2kFC evap 15.3k5 degrees in FC area37 degrees in RC areaContacted MR, We suspect theres an intermitant issue with the LED driver Board, ORdering parts to complete repair.; ordrng 1 W10804160 (LED Driver Board) and 1 W11429989 (3 way valve solenoid) and 1 W11109595 (FC Evaporator Fan Motor) and 1 Look (Look)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bridgeville, DE 19933

Michael E.

Job Details: 03/01/2023

CX complaint: clothes still wet after cycle. Tested and verified complaint. No error codes. Unit went through diagnostic without problem. Tested high spin and it does appear to be getting up to speed. I recalibrated unit. Unit is working properly. job is complete

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Alexandria, VA 22304

David J.

Job Details: 03/01/2023

F7E2 variable speed wash error F10e2 vent wax motor F5e1 door switch Cx complaint heard grinding and nothing is happening. Arrived and inspected unit. Found 3 error codes above. Cleared codes and tested unit drained but sounded like the pump was not propelling properly. Water filled but never started. Trying to make unit go into diagnostic was not working properly. Need to replace control sump and vent wax motor. Cx is having construction workers remove unit to work on next visit. ; ordrng 1 W11414073 (Vent wax motor) and 1 W11572094 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Silver Spring, MD 20901

Israel R.

Job Details: 03/01/2023

Installed new door and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Germantown, MD 20874

Julian H.

Job Details: 03/01/2023

CX complaint about unit not draining confirmed water inside pooling ran cancel/drain & water is going out to sink found a little hole also found water zipping inside from check valve no sealing well will need to replace drain hose; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (drain hose)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Fairfax, VA 22032

Demonte S.

Job Details: 03/01/2023

Installed the Control Board & Main Lower Harness. Tested the unit. Unit is working as Designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/01/2023

"cx complaint low ice production, checked unit, temps upon arrival 3 fc, 37 ff, icemaker cycled and filled upon arrival, while checking connections on optics, found fc liner peeling back above optics on top left corner, called techline spoke with steve, sent pucs of liner, advised unit produces about 96 cubes a day, harvests about once every 2 hours, advised to have cx dump ice and not use for 24 hours and count cubes, please shop job tomorrow so i can call cx and collect info. sr7735714452; ordrng 1 look (look)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Waldorf, MD 20603

Robert A.

Job Details: 03/01/2023

I installed the control and tested the unit. The draining was still poor. I removed the drain pump and found a bra pad in the drain pump. I removed the garment and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Brambleton, VA 20148

Daniel J.

Job Details: 03/01/2023

dishwasher complaint odor at end of cycle when drying ran diag completed no errors store heating element discolored ran diag agin with kick panel off no smell coming from under unit completed cycle customer also haad a complaint this unit louder than old unit with the water hitting the door informed customer the sounds are normal in my opinion not sure of the older pressure being pushed through the older unit and no way to adjust the pressure on spray heads; ordrng 1 W11537778 (heater)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Washington, DC 20017

Samuel R.

Job Details: 03/01/2023

replaced control abd calib rated unit.unit went through all steps pf service cycle unit is now good.

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 03/01/2023

customer sent both fridge and freezer door panels large bulit in door panels heavy spoke with office deemed needs two techs to avoid damage to product self or home; saved tckt

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IM

Near McLean, VA 22102

Leon

Job Details: 03/01/2023

cx complaint was unit got a f2e1 error code confirmed complaint replaced the ui tested unit MW and oven both worked

We serviced a

WHIRLPOOL DRYER

Model WGD7800XW0

Near Lancaster, PA 17603

Justin L.

Job Details: 03/01/2023

Cx complaint unit making screeching noise. Was able to access unit and found idler cause of noise. Rollers looked new and cx wants to replace belts. Quoted for repair and collected full amount via card and setting return for Fri 3/3/23; ordrng 1 WP8544742 (blower belt) and 1 WP8547157 (drum belt) and 1 WPW10547292 (idler)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Gainesville, VA 20155

Robert W.

Job Details: 03/01/2023

Cx complaint is still no detergant. Inspected unit and diag unit and toggled on dispenser pump and its not coming on. Replaced and tested and pump is now operating properly.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wyomissing, PA 19610

Cody H.

Job Details: 03/01/2023

"Was able to access unit and install parts per previous visit. Noise has gone down but is still there, Sounds like motor is slowing down faster than the spin basket will allow, causing tention. Ordering motor and belt for return visit.; ordrng 1 w11283592 (Motor) and 1 WPW10006384 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW0

Near McLean, VA 22101

Leon

Job Details: 03/01/2023

cx complaint was washer was making a loud sound when washing put unit in wash cycle didnt hear any sound then i put unit in a drain and spin still didnt hear anything was unable to pick unit up to see under due to how tight the spot is told cx to video tape the sound if it comes back and call back

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is squealing inspection of unit found the idler has worn down on one side to the bare metal also noticed it is struggling to rotate in the circle ordering the idler pulley and the belt for return visit ; ordrng 1 W10837240 (idler pulley) and 1 W11162091 (belt)

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Dover, DE 19901

Taylor F.

Job Details: 03/01/2023

Cx complaint is front right burner not working. Tested inspected and verified complaint. Replaced element from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL ICE MAKER

Model WRX986sihz03

Near Virginia Beach, VA 23453

Austin D.

Job Details: 03/01/2023

cx complaint the unit is leaking out of the ice box container but under neath it. found the water coming from the ice maker section. either the ice maker is calling for too much wazter over time and overfilling the ice tray or the water valve is allowing too much water through before closing. ordering a new valve and ice maker to replace together. will return once the ice maker comes in. part is on fbo. cx agreed.; ordrng 1 W11579560 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Burke, VA 22015

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making noise. Checked the Drier in the Compressor Section. Drier was never pushed horizontal. Drier was still vertical. Please see Sd Pictures. ( Advised that the cx gives the unit 48 hours to calm down. ) Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Laurel, MD 20724

Israel R.

Job Details: 03/01/2023

Customer complaint someone from the extended warranty ereplace the ice maker. I tested the unit and ice maker is working. I ran a fill test and is not filling. Ran fill tube heater and is not tawing. I ran fill with the splice disconnected and is dispensing water. Unit needs new door and control. Told cusotmer to call use when the door is here.; ordrng 1 LW11026425 (dor-fip) and 1 W11212392 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Kingsville, MD 21087

Neil H.

Job Details: 03/01/2023

CX COMPLAINT UNIT NOT ADVANCING PASS FILL NOT SURE WHAT THE ISSUE WAS TESTED NO ERRORS AND RECALB AND RAN TEST DIA CYCLE WENT THROUGH AND UNIT WORKING PROPERLY NOW.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/01/2023

"Cs user interface not working, confirmed complaint. I found water behind the display and the 'wash' and 'clean' light no longer come on. Unit needs a User interface. Ordering UI.; ordrng 1 W11416458 (UI)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Joppatowne, MD 21085

Neil H.

Job Details: 03/01/2023

REPLACED THE HINGES AND THE LID UNIT TESTED GOOD.

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Woodstock, VA 22664

Danny R.

Job Details: 03/01/2023

"found drain pump cracked replaced with van stock checksok; ordrng 1 W11399437 (pump), used 1 W11399437 (pump look look dr vs) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ15

Near Herndon, VA 20170

Christian C.

Job Details: 03/01/2023

Cx compaint unit leaks water at filter whenever IM fills. Inspected unit tested water dispenser no leaks. Cycled IM to fill no leaks. Tested a second time. Still no leaks. Installed water reservoir. Tested unit still no leaks. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Woodside East, DE 19962

Michael E.

Job Details: 03/01/2023

CX complaint: shelf cracked. Inspected asnd verified complaint. Unit is in the first 30n days. Documented shelf crack. Ordering shelf. Scheduled return visit for 3/7 AM; ordrng 1 WPW10710203 (bin-cntlvr)

We serviced a

JENNAIR O.T.R MICROWAVE

Model JMV8208CS-0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/01/2023

Previous tech installed door and couldnt install the trim clip for the top hinge.I was able to install the clip for customer. Unit is now complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Newport News, VA 23602

Justin W.

Job Details: 03/01/2023

cx complaint unit leaking. checked unit to find liner warped behind ice maker and at top causing the potential to leak from left side. also found fill tube heater damaged. quoted cx for heater and advised we would level unit higher on left side to prevent potential leaking due to warped liner. cx pif; ordrng 1 W10760808 (93.64 fill tube heater)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/01/2023

complaint noise during spin front load washer decribed as tire rubbing tested heard rubbing removed front panel and bello rubbing still present inspected found hose from dispenser to tub pushed in too far making contact with tub adjusted ran quick wash sounds normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Olney, MD 20832

Israel R.

Job Details: 03/01/2023

Custoemr complaint unit is not making ice. I found the ice bein full with itmes and the arm was off. I pulled bar down and the ice maekr started filling and water works fine. I dont see an issue with the filter or water. The ice maker was off. I tested and the unit harvested and filled. Unit is good. I quoted for the air filter he said he is getting it. Unit is good.; ordrng 1 W10311524 (air filter 10.19)

We serviced a

JENNAIR DISHWASHER

Model JDPSS244LM1

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/01/2023

dishwasher unit giving f9 e1 error vacummed out drain hose removed drain pump from sump checked for debris reinstalled tested unit through diag no errors after tested again no errors no water remaining after drain normal operation

We serviced a

KITCHENAID OVEN

Model KSEG700ESS6

Near Earlysville, VA 22936

Kyle A.

Job Details: 03/01/2023

Replaced cooktop and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/01/2023

Cx cancelled with office.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model LEQ9508PW1

Near Herndon, VA 20170

Christian C.

Job Details: 03/01/2023

Cx complaint unit is not heating. Inspected unit getting 250VAC from outlet. Getting 250VAC at terminal block. Tested thermal fuse reading closed. Tested element reading open. Installed new element. Tested unit. Unit is now heating. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 03/01/2023

Customers complaint is not drying properly. Found loose blower wheel. Reinstalled all check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, MD 21209

Shane M.

Job Details: 03/01/2023

took all pictures i could. please order parts that are needed on previous visit. will take more pictures of back of unit on return visit to repair unit.; saved tckt

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS5

Near Kensington, MD 20895

Brian F.

Job Details: 03/01/2023

"Cx states MW not powering on, tested and confirmed. Installed new interlock and line fuse. Powered on unit and tested cook cycle, MW is heating. Unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 03/01/2023

"upon arrival called techline, spoke with Butch. informed butch of issues. was advised that unit info will be sent over for review, provided sr# and advised cx they will be contacted in a few days."

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near McLean, VA 22102

Leon

Job Details: 03/01/2023

cx complaint was unit was making a loud noise when washing confirmed complaint went in diag mode seen the cold water valve was making a sound when ever its used also seen the the rotor was rubbing onthe bottom on the drain pan removed the pan tested unit didnt hear the sound ordering new water valve; ordrng 1 W11165546 (VALVE)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/01/2023

came out and replaced sump and pump. disassembled thte unit as needed replaced the parts. could not test due to the unit not nbeing installed yet by contractor. cx agreed.

We serviced a

KITCHENAID FREEZER

Model KFIV29PCMS03

Near Williamsburg, VA 23188

Orbie

Job Details: 03/01/2023

"replaced clip, UI and rear board. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charles Town, WV 25414

Ken M.

Job Details: 03/01/2023

Customer complaint is that the unit is running noisy. Unit tested and determined that the noise is coming from the damper. Ordering damper.; ordrng 1 WPW10196393 (damper control assy)

We serviced a

MAYTAG WASHER

Model MVWB955FC0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit leaking. no errors. ran diag and found back right coner leaking, clothing in tub ring, removed debris and tested unit. NO leaks . Job complete"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Yorktown, VA 23692

Lucas R.

Job Details: 03/01/2023

"cx complaint unit not draining, checked unit found f3e1water level fault, 120 vac to drain pump, pump not turning, replaced drain pump, tested, unit working as designed."

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS1

Near Suffolk, VA 23435

Zachery R.

Job Details: 03/01/2023

"upon arrival waited on ac, spoke with office, was advised to wait until 9 am then contact ac, no answer from ac, called office, was advised to move on.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Bethesda, MD 20814

Dustin F.

Job Details: 03/01/2023

"replaced icemaker per previous tech, tested unit, unit working as intended."

We serviced a

WHIRLPOOL WASHER

Model WED5010LW

Near Ruckersville, VA 22968

Eric F.

Job Details: 03/01/2023

"Confirmed cx complaint unit power cord mounting nut not seated in terminal block. Found nut in bottom of cabinet, reseated in block. Unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Germantown, MD 20874

Julian H.

Job Details: 03/01/2023

"CX complaint about flapper from filter housing just fell inside CX seems to be very careful with unit found that flapper just got stuck on blower wheel Cx was able to take it out but wheel separated causing a noise when using for a long time replaced hosuing from preid & wheel from VS tested & working; ordrng 1 WP697772 (blower wheel FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 wp697772 (blower FOR RESTOCK JH VS) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Derwood, MD 20855

Justin S.

Job Details: 03/01/2023

cx says the unit is not spinning. found the unit has a f8e1(fill). found the unit has the water supply hooked up wrong. reconnected and the unit is now filling agitating spinning and draining good. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Smithfield, VA 23430

Justin W.

Job Details: 03/01/2023

cx complaint unit noisy and water collecting at bottom of rc. confirmed complaint of noise and water in rc. checked unit to find at time of visit obstruction in rc drain line. evap tray not warped. attempted to clear drain to no success. called techline spoke to Nate unit submitted for review for PEX

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Potomac, MD 20854

Roberto I.

Job Details: 03/01/2023

"CX complaint washer not draining. Ran terst mode, found F9E1 error. Inspectred unit, found both drain pump wires broken for the third time in a year. Repaired wires as cx can use the washer until we go back. Called tech line spoke to Chris (sr # 7735851101), they are not aware of any particular issue with this part. Marked pre id (not yet received, no eta) lower harness to be installed on return.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Sykesville, MD 21784

Justin S.

Job Details: 03/01/2023

the cx says the unit is going out of balance and makes a grinding noise. put the unit into component activation and the unit is agitating spinning draining and filling good. no error codes stored. calibrated the unit. ran the spin a few more times and the unit isnt making any odd noises. had the cx get a few towels and ran a rinse and spin. the unit didnt make any odd noises or go out of balance3

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 03/01/2023

"cx compalint unit made 1 batch of ice after repair, inspected unit and confimred no ice temps are good ice maker arm is up so pushed it down and ice maker cycled and arm did not fall back down it stayed up. ica maker arm not falling down is the issue, adjusted arm and now falls down good. pulled kice maker out and dumped water and cycled it again and ice maker did everything perfect. unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/01/2023

"CX complaint after the sealed system repair, the unit has stopped cooling few times for 12 to 24 hours, and then back to normal.Temp check with thermocouple showed 3F In the Fc and 35F in the Rc. Fans and compressor running ok. Called tech line, spoke to Joe (sr #7735849713) and explained the situation. He advised to fush the sealed system with nitrogen to eliminate possible moisture and then to replace the drier. Spoke to SD. Called office and scheduled return with **SEALED SYSTEM TECH** and **2 COUNTS** for the day 3/8/23. Parts and labor CBE. Collected $120; ordrng 1 WPW10143759 (UV drier) and 1 sealed system tech and 1 2 counts and 1 nitrogen"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYM01

Near Columbia, MD 21045

Robert L.

Job Details: 03/01/2023

"cx complaint still freezing in RC found temp 35 RC 10 FC, and constantly running, found mullion between secti0on hot, found condensor fan not running, found plug had fallen out, reconneced fan working, frost pattern weak due to compressor being hot, blocked half the return vents and adjusted temp down to 1*, cx to adjust as needed, tested all ops ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DBL0

Near Norfolk, VA 23508

Carl A.

Job Details: 03/01/2023

cx complaint of ball bearings all over in side of unit checked unit to find that the rails had sperated and the ball bearings fell out causeing the upper rack to fall also the ajusters had failed replaced both parts tested unit works as designed

We serviced a

KITCHENAID OVEN

Model KFGC558JSS05

Near Charles City, VA 23030

Orbie

Job Details: 03/01/2023

"cx complaint unit has no ignition in smaller oven as well as one of the burners. found burner head not lined up correctly, fixed burner. found small door hinge causing misalignment of door during closing. called techline for oven spoke with adrian. SR # 7735849602. advised to check control harness. control harness good. spoke to MR was advised to 2 tech and return to check for loose wire to igniter. unit is a professional 48' unit, need 2 tech to remove safely.; ordrng 1 W11643896 (hinge) and 1 W11643900 (hinge) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Lanham, MD 20706

Shawn D.

Job Details: 03/01/2023

cx complaint unti stopped cooling again inspected unit and confimred both section room temp unit is 26inch vacumed unit barley building pressure. cant find any uv dye but factory fitting for condenser to cabinet is very oily and went i used soapy water on connection i beleieve i see uv dye. used nitrogen and nitrogen never changed pressure but i can see i have to have a leak. cut fitting out and fixed that and then changed line going through drip pan the coating it popping off as if the line could be rusting out then insatleld drier to it vacumed unit down and filled to 5.5. oz and started cooling. told cx do not pack fridge wait a week again.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Virginia Beach, VA 23456

Austin D.

Job Details: 03/01/2023

checked unit and found a loose connection at the drain pump. reseated the connection and tested the drain pump. will send back pump since it is not needed. unit is running as designed.

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Prince Frederick, MD 20678

Robert A.

Job Details: 03/01/2023

"I installed the ordered parts and tested the unit for the cx. The LF burner is still sputtering when transitioning from simmer to the regular burner area. I tightened and loosen the screws on the burner head. It works sparingly then goes back to sputtering. I checked the orifice, it's the right size and seemed clear. All other burners work fine. I'm ordering a new orifice kit for the return. Maybe the orifice is defected or clogged. I'll call techline on the next visit if the issue continues.; ordrng 1 W11436985 (LP conversion kit)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Bethesda, MD 20814

Brian F.

Job Details: 03/01/2023

"Cx states oven not displaying correct temp, tested and confirmed. Installed new temp sensor, compared reported temps to temp on meter. Unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Chesapeake, VA 23320

Zachery R.

Job Details: 03/01/2023

"replaced gaskets, used heat gun to form gaskets, advised cx to allow gasket to form to cabinet. unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20170

Christian C.

Job Details: 03/01/2023

"F8E2 fill valve electrical problem, F9E1 not draining, and F10E2 vent electrical problem. Called techline. SR#7735850165 Advised errors are found to be when a problem happens with water inlet flow meter. Advised to replace water inlet. SWPR334653811 K165KE0APL1. Was able to get parts and labor covered. Installed control. Recieved only deflector. Ordering Vent assembly and water valve. Water valve none in stock at upper marlboro and whirlpool.; ordrng 1 W11535094 (water inlet) and 1 W11416460 (vent assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Silver Spring, MD 20902

Roberto I.

Job Details: 03/01/2023

"Cx wanted the refrigerator leveled on the back, but there is a depression on the floor. Sdvised cx to call a handyman or a floor expert to solve the issue with the floor. Service cancelled"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Virginia Beach, VA 23456

Branden R.

Job Details: 03/01/2023

came out to replace parts on unit disasembled and replace all parts needed for repair. tested unit and all major componets tested good and unit is running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, VA 22031

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE RC warm temps FC temps are OK. Found ice sections bottom of evap cover & ice clump on cap tube of RC evap. Mastic is breaking up indicating low & refrigerant leak. Icemaker & ice bin is full. Cubes are solid. See SDpics. 3CountSealSyst > JJ; ordrng 1 W11109499 (drier NON UV) and 1 A31005 (coupler) and 1 W11548259 (condenser) and 1 W11291123 (RC evap) and 1 3CountSealSyst (3CountSealSyst) and 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Nokesville, VA 20181

Robert W.

Job Details: 03/01/2023

Replaced evap fan motor with harness.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Carlisle, PA 17013

Fred G.

Job Details: 03/01/2023

i was able to access unit and replace the drum as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22312

Lloyd B.

Job Details: 03/01/2023

"Cx complained that after the repair, there is still damage. Inspected the unit in the warehouse and there are 5 of the same model, 3 of them have the same ripples on the left and right side and 2 new panels in the box have the same. Explained to the cx we can order 1 more but if it comes as the other 5, then thats just how its designed. Unit needs new panel; ordrng 1 W11325579 (panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Bethesda, MD 20814

Brian F.

Job Details: 03/01/2023

"Cx states lights burned out in RC and FC, confirmed complaint. Installed new led lights. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Harrisburg, PA 17109

Fred G.

Job Details: 03/01/2023

"cx complaint unit is making a grinding, humming noise. inspected unit and entered diag and found f10e2, f8e2. cleared code and ran auto test and found when wash pump came on it was making loud noise. replaced sump with motor and retested unit. unit now checks good."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Bel Air, MD 21014

Eric W.

Job Details: 03/01/2023

cx complant of unit not working inspected unit found when you try to adjutate unit cuts off unit needs new control shifter and motor; ordrng 1 W11481722 (shifter) and 1 W10890624 (motor) and 1 W11603811 (control)

We serviced a

JENNAIR OVEN

Model JMW2427IM03

Near Chevy Chase, MD 20815

Brian F.

Job Details: 03/01/2023

"Cx states door latch still not functioning properly, tested and confirmed. Inspected unit, found one of the wires on the door latch harness was cut by a panel. Installed new harness, tested, unit is now working properly."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Gordonsville, VA 22942

Eric F.

Job Details: 03/01/2023

"Confirmed cx complaint unit not heating properly. Found inline power to heating element unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22204

David J.

Job Details: 03/01/2023

Arrived to building and spoke with front desk. They do not have key or code. Please have owner of unit reschedule and give us the code to enter the unit. Front desk computer is down and cannot read any notes if there were any in the system.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/01/2023

"installed new control and inverter, replaced supply line to icemaker per previous, compressor and all fans came on, tested all ops ok.... beeps from ver temp will stop once reaches temp"

We serviced a

KITCHENAID OVEN

Model KSEG700ESS6

Near Earlysville, VA 22936

Kyle A.

Job Details: 03/01/2023

Replaced cooktop and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Alexandria, VA 22304

Lloyd B.

Job Details: 03/01/2023

"Cx complained the unit made noise and of cooling issues. Inspected the unit and found in diagnosttics, the damper was noisy and may be getting stuck open allowing things to freeze and temps in the freezer to not be normal bur currently the temps are good. Unit needs new damper; ordrng 1 WPW10594329 (damper)"

We serviced a

WHIRLPOOL RANGE

Model MGR5755QBD

Near Rockville, MD 20852

Roberto I.

Job Details: 03/01/2023

"CX complaint all 4 burners spark once the unit is plugged in.Confirmed complaint, found LR ignition switch shorted. In order to replace the switch hearness assy, the top most to be lifted, but all the burner screw are rusted/stuck in place and must to be drilled. Orifice holders are NLA and the unit cannot be repaired. Called Whirlpool Safety and documented."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 03/01/2023

"Installed control and UI-Panel, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Little River, SC 29566

Jason T.

Job Details: 03/01/2023

"Cx complaint, clothes getting tore up during any wash cycle, found drive motor slipping during manual load test, gear case slipping during agitation test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11449840 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS) and 1 LOOK (LOOK), used 1 W11449840 (GEAR CASE), 1 W10721967 (CAM-KIT), 1 W11293592 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"

We serviced a

WHIRLPOOL RANGE

Model IES900DS02

Near Poolesville, MD 20837

Julian H.

Job Details: 03/01/2023

replaced parts & working

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Marietta, PA 17547

Drew B.

Job Details: 03/01/2023

"cx complaint that unit is making loud shaking and vibrating when arrived i did power on and run a spin test to see if anything can be determinded, foun issues with lock shifting from ag to spin, i found unit to have no suspennion issues and also is leveled asked cx for couple towels to run and see if i could duplicate what happened bc other wise the functions of the washer check good....showed cx with wet towels in that unit is working as deisgned with normal vibrations.."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Vienna, VA 22180

Jason A.

Job Details: 03/01/2023

Model # is not the same. Updated MS. Job called in 2/21/23 POP 2/26/22. CX complaint WASHER does NOT hi spin. Load is wet at end of cycle. Checked NO ERROR Codes. Confirmed cold & hot water connections. Drain pump & hi/lo spin & agitate in maual component activation. Tub grinds when spinning. Found oil spun out of gearcase to belt housing. See SDpics. 2CountTub > JJ; ordrng 1 LOOK (LOOK) and 1 2CountTub (2CountTub) and 1 W11454741 (gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Forest Hill, MD 21050

Neil H.

Job Details: 03/01/2023

CX COMPLAINT EVERY MORNING FROST IN FC AND THAN SHORT TIME LATER IT'S GONE UNIT SOUNDS LIKE IT TAKING OFF CX DESCRIPTION THAN SHE TOLD ME AFTER MY LAST VISIT ICE MAKER DIDN'T WORK FOR 2 DAYS BUT ARRVIED TODAY EVERYTHING IS FINE I CALLED T.L. TO DOC THIS IS A REPLACEMENT UNIT CX STILL HAS PROBLEMS WITH UNIT SHE SAYS

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