Service History 631 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Hertford, NC 27944

Branden R.

Job Details: 03/07/2023

came out to replace parts on unit disasembled and replace all parts needed for repair . tested unit is running as designed .

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22911

Eric F.

Job Details: 03/07/2023

"Installed parts, tested unit, unit advanced to drain cycle then stopped functioning. Confirmed connection to drain pump, drain pump may be causing voltage feedback, unit is also known to have harness issues. Ordering drain pump and lower harness, re-ordering control. Will use latch on return if necessary.; ordrng 1 W11399437 (drain pump) and 1 W11513246 (control) and 1 W11643701 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Catonsville, MD 21228

Robert L.

Job Details: 03/07/2023

"installed left RC door per previous, swapped over all parts, door now closes smoothly, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Woodstock, MD 21163

Robert L.

Job Details: 03/07/2023

"cx complaint scrapping noise in agitate, found basket loose, no errors stored, when spinning basket by hand knocking noise from transmission, shaft dropping with load, scrapping cam, ordering transmission, cam,belt,spanner nut and wahsplate........2 count transmission job; ordrng 1 W11449840 (transmission) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11551646 (spanner nut) and 1 W10752283 (washplate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dover, DE 19904

Taylor F.

Job Details: 03/07/2023

replaced sump from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0HW0

Near Williamsburg, VA 23185

Justin W.

Job Details: 03/07/2023

ordered correct harness called office office has in stock scheduled for 3/10/23 on OA; ordrng 1 W11134845 (harness right cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middle River, MD 21220

Alexander D.

Job Details: 03/07/2023

replaced fz icemaker. tightened handles. tested unit. unit is now working properly

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near McLean, VA 22101

Leon

Job Details: 03/07/2023

cx complaint was unit wasnt heating confirmed complaint we had the igniter to fix issue but igniter came broken in the box reording new ingiter to fix top bake; ordrng 1 w11596211 (IGNITER (REORDER))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Lancaster, PA 17602

Justin L.

Job Details: 03/07/2023

as per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed at this time.

We serviced a

WHIRLPOOL DRYER

Model MGDC465HW1

Near Hyattsville, MD 20782

Emmanuel R.

Job Details: 03/07/2023

"Cs units is making a noise, replaced rollers per previous tech request but i found the left side shaft that is closer to the burner is out of round and spreading metal shaving everywhere. Also tried to replace the idler but the new idler came in with a chunk of the pulley broken off(see pics). Reordering idler and ordering both left and right roller shafts. I left two new roller wheels with customer for when the shaft get replaced to replace the rollers again aswell.; ordrng 1 WPW10359271 (roller shaft) and 1 WPW10359272 (roller shaft) and 1 WP691366 (pulley-idr)"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Hampton, VA 23663

Carl A.

Job Details: 03/07/2023

"cx complaint of oven not heating,checked unit to find open heating element open replaced heating element tested unit works as designed"

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS02

Near Alexandria, VA 22301

Eric W.

Job Details: 03/07/2023

cx complant of f2e1 error again inspected unit found door gasket is old and crusty and not sealing to door unit will need new door gaasket and ui; ordrng 1 W11093241 (ui) and 1 WPW10282960 (door gaasket)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 03/07/2023

Installed new rollers / pulley and adjusted the heater .. Tested unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Yorktown, VA 23692

Lucas R.

Job Details: 03/07/2023

"cx complaint no operation, checked unit found f9e1 drain code, pump open from control, pump good at 20 ohms, open lbu wire in harness, expart, bringing pre id parts and latch back in case needed.; ordrng 1 W11643701 (harness) and 1 W11513248 (latch)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Midlothian, VA 23112

John P.

Job Details: 03/07/2023

CX advised unit under warranty through Costco CX did not have receipt advised CX to contact Costco for proof of purchase

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Arlington, VA 22205

Lloyd B.

Job Details: 03/07/2023

"Cx complained the units door would open on its own while baking. Inspected the unit and found that the door hangs past 90 degrees. The hinges were changed in oct 2022. Explained all to tech support and they say to change the hinges and bring the receivers just in case, install the hinges and if the door no longer hangs past 90 degrees when opened and closes correctly, not to install the receivers. SR7735885616; ordrng 1 W11568813 (hinges) and 1 W11318331 (receiver left) and 1 W11317948 (receiver right)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 03/07/2023

Per previous diag I was able to access and replace the fill tube/Heater. i then tested the unit and found that it is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Gordonsville, VA 22942

Eric F.

Job Details: 03/07/2023

"Confirmed cx complaint unit not powering on. Found lid latch non functional, unit not starting cycle. Could not confirm voltage to latch. Ordering control and lid latch.; ordrng 1 W11307244 (latch) and 1 W11417466 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Spring Grove, PA 17362

Drew B.

Job Details: 03/07/2023

replaced defrosted and now checks good allow time to properly cool

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Hyattsville, MD 20785

Shane B.

Job Details: 03/07/2023

cx complaint is poor cooling in the RC section. when i arrived unit was in a sprinkler room below appartment building and was unplugged. i restored power and let unit run. after about 10min the unit still had very little frost and was pulling .55amps. air ducts are clear. unit has a SS issue. ordering evap and compressor. schedule with SS tech when parts are avilable.; ordrng 1 W11579351 (evaporator) and 1 W11504450 (tube) and 1 W11506620 (tube) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Gainesville, VA 20155

Richard B.

Job Details: 03/07/2023

"CX complant. Washer not cleaning . Prior diagnosis found unit neds dispenser , drawer and metering pump. Installed all and started a cycle. Unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Virginia Beach, VA 23456

Austin D.

Job Details: 03/07/2023

cx complaint the unit is leaking during each cycle. checked the unit and found that the bellow had a slight tear in the gasket. this will allow water to seap out of the tub and on to the floor. ordering a new bellow gasket to resolve the issue. also seen a service pointer stating to rep;lace the control as well. ordering both parts. in stock rescheduled for thursday. will return once the parts come in.; ordrng 1 W11314648 (bellow) and 1 W11322903 (control)

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Chester, VA 23831

Chris B.

Job Details: 03/07/2023

cx ctsated unit is under ext warranty cx did not have proof of purchase cx denied service

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Frederick, MD 21704

Ricardo S.

Job Details: 03/07/2023

"we need to reschedule because i cannot pull the dishwasher out, so the customer need to contact a contractor to pull the unit out.. the tile is on the way..; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Haymarket, VA 20169

Richard B.

Job Details: 03/07/2023

"CX complant. Door dented , Inspected unt and found door dented, Also found freezer liner has a T shapped cracck running along the bottom of freezer and splitting and going into compartment,. Documented with techline. Techline deemed unit non repairable. SAdvised CX to call CX service, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Westminster, MD 21158

Brian R.

Job Details: 03/07/2023

came out to replace parts. control not in yet and advised to install these parts. pulled unit apart and new harness did not come with new fan plug jumper. will need to reorder that as well as order new fan just in case and when we get control office will schedule.; ordrng 1 W11559968 (Fan Motor) and 1 W11545823 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Richmond, VA 23236

John P.

Job Details: 03/07/2023

Installed control and UI tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Indian Head, MD 20640

Robert A.

Job Details: 03/07/2023

"Cx complaint that the unit's mullion strip's tab at the bottom is tearing and there's an uneven part of the RC floor. I inspected the unit to confirm the complaint. I took photos of the RC floor that's uneven and seperating. I called techline to document the situation. The mullion will need to be replaced, the tab at the bottom that helps seal torn off. I'm ordering the part for the return visit.; ordrng 1 W11455378 (mullion)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 03/07/2023

"Installed new lower harness , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ES05

Near Bridgeville, DE 19933

Michael E.

Job Details: 03/07/2023

CX complaint: humming sound. Tested and verified complaint. Unit had been replaced by WP. I updated the mod/ser info and documented the BOL in pics. Ran test 4 and found the FC evap fan is making a mid range ringing sound that is unusual. It makes a background ringing sound. Ordering Evap fan motor and fan blade. Scheduled return visit for 3/17 PM; ordrng 1 W11402615 (evap motor) and 1 WP67006337 (blade- fan)

We serviced a

WHIRLPOOL WASHER

Model WOS51ES4ES00

Near Richmond, VA 23235

Joseph D.

Job Details: 03/07/2023

"Found control with sticking bake relay, replaced and unit now working properly."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 03/07/2023

Cx complaint unit is not working properly inspected unit removed and replaced the actuator same result the unit washes fine however is stuck in agitate and will not spin properly ordering the gearcase assy; ordrng 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Milford, DE 19963

Frederick R.

Job Details: 03/07/2023

CX complaint is DW dispenser door not opening. Inspected/tested and verified voltage going to dispenser. Replaced dispenser from pre-id. Also set hi loop for CX drain since he was complaining about odor. Tested unit after repair and it is now working as designed. Job is complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 03/07/2023

one panel and cabinet came dented cx will not excet any damage to part this is a retail renter of these and needs them like new; ordrng 1 8533643 (cabinet) and 1 W10806345 (panel)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Midlothian, VA 23113

Joseph D.

Job Details: 03/07/2023

Customer complaint unit not spinning confirmed complaint found center bolt on cam gear loose causing belt to fall off unit Now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Kingsville, MD 21087

Alexander D.

Job Details: 03/07/2023

"cx complaint fz icemaker not working and when she called in for service, she was told we need to perform a 'quality project service on the compressor'. cx was under impression that compressor just needs replaced. called TL to see if we are supposed to be replacing these compressors with service pointer before they fail and he said no, just inspect unit for noisy compressor or cooling issues, sr#7735890482. inspected unit, it is running quietly at this time, temps are 38 in rc and 8 in fz. evap has good even frost pattern. found fz icemaker getting 120v and not cycling. ordering fz icemaker and also fz door switch. call cx to schedule return visit once we have eta on parts; ordrng 1 W11578780 (fz icemaker) and 1 W11396033 (fz door switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Arlington, VA 22204

Eric W.

Job Details: 03/07/2023

cx complant of door not sealing got to cx home and he said the unit is now sealing and working properly

We serviced a

KITCHENAID COMBO

Model KEHU309SSS06

Near Frederick, MD 21703

Ricardo S.

Job Details: 03/07/2023

"Cx complains about a humming noise, inspected unt, the noise comes from the cooling fan motor, the low speed not working. order part; ordrng 1 WP8303972 (blower)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Middle River, MD 21220

Alexander D.

Job Details: 03/07/2023

"replaced belt, splutch and pulley shield. ran calibration and autotest. unit is now working properly"

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDB02

Near Manassas, VA 20110

Robert W.

Job Details: 03/07/2023

CX Complaint is the unit isnt making ICE. Inspected unit and removed IM tested for power at IM and no power removed and tested power at connection and im getting 110V at connector ohm out harness and harness is good pulled harness up and tested power through harness and im getting 110V pulled back into IM and IM not getting power tried to jump IM still nothing. Unit needs new IM called techline SR#7735888387; ordrng 1 WPW10277448 (IM)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near Hyattsville, MD 20783

Samuel R.

Job Details: 03/07/2023

cx complaint unit is not draining.inspected unit and could confirm.tested unit and found debris in pump.cleared pump and now working properly

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Madison, VA 22727

Eric F.

Job Details: 03/07/2023

"Confirmed cx complaint unit not heating. Cx states that they were preheating unit and it cut off at 150 and made a smell. Could not detect continuity through bake line. Bake and control covered by extended parts warranty. Detected intermittent continuity through thermal fuse, likely issue with testing equipment but I would like to return with one just in case, will charge if it is needed. Cx is going to try for a labor concession, will charge for labor on return if cx is not succesful in her attempt.; ordrng 1 W11179310 (control) and 1 W11204568 (fuse-thrml) and 1 W11545804 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near ,

Bernard M.

Job Details: 03/07/2023

"Cx complaint unit doesn't cool properly. When arrived found temps at normal, RC at 35, FC at 0. Cx stated FC gets to 20-25 when in defrost. Contacted TL and reported, spoke with Travis about temps in FC and he stated thats normal during defrost. If cx is concerned about temps they need to use thermometer in between products to get accurate readings. No parts are needed as the unit is cooling as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 03/07/2023

"Cx complaint, no water from the dispenser, no ice production, error code E2 motor lost position, found weak ice box fan, installed from van stock. Fresh food evap fan not running properly, icemaker reset not operating. Advised cx ordering icemaker and evap fan motor for the return visit, contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 1 W10846539 (evaporator fan blade JT VS) and 1 W11579560 (ICEMAKER) and 1 W11087438 (motor-evap) and 1 LOOK (LOOK), used 1 W10846539 (ICE BOX FAN) from stock"

We serviced a

MAYTAG DRYER

Model MGDC215EW1

Near Washington, DC 20017

Emmanuel R.

Job Details: 03/07/2023

Replaced thermal fuse and tested unit. Unit is now working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Harrisburg, PA 17112

Cody H.

Job Details: 03/07/2023

"CX complains unit is still shaking after last visit and also makes squeeling sound. Ran unit through diagnostic test and had no issues, ran unit through quick wash with full load with no issues, ran unit through 'color' wash with 3 pairs of jeans and unit makes squeeling sound when rotating the agitator. Unit does not make noise when turning motor or drive by hand. Called techline and spoke to Bruce SR#7735768803, who suggested checking the suspension, motor, and gearcase. Was able to put downward pressure on the suspension and rotate the basket without being able to replicate noise, ordering gearcase and motor for return visit; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Glen Arm, MD 21057

Dustin F.

Job Details: 03/07/2023

"Inspected the unit per previous techs instructions, found unit has no M/S saved in it. contacted WP Steve, he confirmed my diagnosis and gave me. Steve setup unit for pex review and WP will send me an update for CX in 3-5 business days. did not install parts."

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 03/07/2023

Customers complaint is no cool. Found unit not defrosting. I can force the unit to defrost during diagnostics. CUstomer has a loaner from swift appliance. Customer is going to turn the unit off to let it defrost. NTO control; ordrng 1 W11595219 (Control)

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Virginia Beach, VA 23456

Austin D.

Job Details: 03/07/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. tested operation. unit is good to go. temp is coming down and feel airflow from freezer to fridge.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW00

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 03/07/2023

"Was able to access unit and install parts per previous visit. Also had to use VS part w10271540. Tested unit, unit now works as designed, no further work needed.; ordrng 1 w10271540 (5/16-1/4 fitting CH VS)"

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Silver Spring, MD 20906

Roberto I.

Job Details: 03/07/2023

"CX complaint no heat.Ran test mode, found F4E4. Removed bottom cover, found open heater. Confirmed 245Vac supplied to the heater. Replaced heater using pre id part. Cleared error and rana test cycle. The unit heated and worked as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fort Belvoir, VA 22060

Lloyd B.

Job Details: 03/06/2023

Cx complained the unit had wet clothes at the end. Installed new tub and suspention and the unit will operate as designed. Job complete

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Gaithersburg, MD 20886

Justin S.

Job Details: 03/06/2023

the unit is disconnected fromt he vent and pulled out when i arrived. cx says the unit is not heating in cycle. started a timed dry and the timer is counting down but the unit is not spinning. cx says the unit was spinning last night. reset power to the unit and the unit is now started to spin but stopped quickly. no error codes in diagnostics. ran the automatic test and the unit canceled the test right away. the unit is getting 120/240/120vac to the terminal block. resety power again and the unit spins for a short time then. the unit got a f3e3(inlet). found the thermistor was disconnected. restested. the unit is now spinning and blowing but not heating. the element is open. the element has burnt in half. replaced the element and the tco and retested. the unit is now good; ordrng 1 WP8577274 (thermistor)

We serviced a

MAYTAG WASHER

Model MVWB855DW0

Near Mount Airy, MD 21771

Justin S.

Job Details: 03/06/2023

replaced thew parts and calibrated. ran the diagnostic and the unit is now good

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 03/06/2023

Installed new baffles. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bowie, MD 20721

Shane B.

Job Details: 03/06/2023

cx complaint is is the unit not making ice and not dispensing water. cx said filter has been replaced recently. i found just a trickle of water when dispening water. turned on and cycled IM. IM cycled but filled with only a trickle of water. i found supply line is not kinked. cx said no plumbing work has been done recently and nothing has been shut off. unit will need a new filter head. cx then told me she has a warrenty from lowes. no warrenty info was sent to us. informed cx she needs to contact lowes and have ticket sent in correctly. cx wil have new ticket sent to office.; ordrng 1 W11162042 (housing)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Springfield, VA 22153

Demonte S.

Job Details: 03/06/2023

Installed the Console to the unit. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near N Litchfield, SC 29585

Paul F.

Job Details: 03/06/2023

adjusted cooktop. All check ok.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Dover, DE 19904

Frederick R.

Job Details: 03/06/2023

"Replaced Consolke and control per prior techs diagnosis. Unit powered on. Synched both together. During further testing I found that the splutch and belt were defective. Spoke to HM. Returning drain pump. Installed splutch and belt from VS. Calibrated and retested unit after reapir and it is now working properly. Job is complete; ordrng 1 W11239857 (belt FRVS), used 1 W10721967 (splutch FRVS), and 1 W11239857 (belt FRVS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Powhatan, VA 23139

Joseph D.

Job Details: 03/06/2023

"Replaced panel, sump motor and UI. Unit working properly. No stored error codes"

We serviced a

WHIRLPOOL RANGE

Model WFG505MOBS3

Near Berryville, VA 22611

Ricky E.

Job Details: 03/06/2023

no issues since last service. the units top and oven are functioning as designed

We serviced a

WHIRLPOOL OVEN

Model WFE710H0AS0

Near Fairfax, VA 22033

Christian C.

Job Details: 03/06/2023

Cx complaint unit oven does not keep hot on bake. Inspected unit found bake element separating. Cx paid in full. Ordering bake element.; ordrng 1 W10779716 (bake element)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 03/06/2023

Installed console tested working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Berryville, VA 22611

Ricky E.

Job Details: 03/06/2023

customer was unsure if the unit was functioning correctly after last service. fnd no errors stored and that the unit was functional.. unit cks ok..

We serviced a

WHIRLPOOL RANGE

Model WFG320MOMS0

Near Baltimore, MD 21206

Eric W.

Job Details: 03/06/2023

cx complant of rr burner not sparking inspected unit found it will not spark but if you use anouther burner it will spark unit needs new spark mod and switch harness; ordrng 1 WPW10548355 (switch harness) and 1 WP6610341 (spark mod)

We serviced a

JENNAIR RANGE

Model JDRP436HL01

Near Westminster, MD 21158

Brian R.

Job Details: 03/06/2023

replaced all parts ordered. tested unit as well as had cx test and try all functions as well. he said its quiet. unit checks. job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WFG515S0JS1

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/06/2023

"customer complains about big flame on rear burners, i try to explain to customer that it's normal, so i call tech line to document work, also took some photos and send to TL, unit is working as design."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Woodbine, MD 21797

Marc M.

Job Details: 03/06/2023

"cx complaint unit freezing items in rc and the display not illuminating. inspected unit and found sub 32 degree temps and cx having multiple items (vegetables, whole milk, etc.). attempted com. with Ui. Ui non-responsive. cycled power at circuit breaker and found ui restored function. unit will need new ui.; ordrng 1 W11411871 (panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Chevy Chase, MD 20815

Brian F.

Job Details: 03/06/2023

"Cx states water leaking from front of unit, confirmed complaint. Cleared ice from fc, defrosted ice covering drain hole. Unit is now working propelry."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Louisa, VA 23093

Kyle A.

Job Details: 03/06/2023

Cx complaint of unit not completing wash. Did confirm seized cold valve. Replaced valve and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/06/2023

CX Coincern the unit giving f8e0 error . CX needs to address install before servive.. ordering control and fan for error.; ordrng 1 W11261167 (Control) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 03/06/2023

Installed new sump. All check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near York, PA 17403

Sal R.

Job Details: 03/06/2023

CX complaint is that the unit is leaking . I found that the unit is filled with suds during the test cycle. I found that CX is pre rinsing with a brush and Dawn dish soap. I explained and edjucated CX on the affets of suds and how to propperly prerinse dishes. UNit is opperating as designed. I have advised CX to run clean cycles with white vinagar to help remove the suds. CX instruct concerns .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ02

Near Frederick, MD 21701

Brian R.

Job Details: 03/06/2023

cx complaint is ice maker keeps running water and it comes out door. says when getting water its fine. home just build and everything new. unit was turned off and we turned water on by itself and gave a min or 2 and water started to flow through ice maker and out door. no power to unit. valve is stuck open. left water off and will order new valve. mold is over flowing. as soon as part is in office will schedule.; ordrng 1 WPW10312696 (Valve) and 1 WPW10300024 (Ice Maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Cockeysville, MD 21030

Shane M.

Job Details: 03/06/2023

cx complaint the unit isnt dispensing ice. found the tank was frozen over. thawed out tank.. unit now dipsenses water.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1162XVB0

Near Hummelstown, PA 17036

Fred G.

Job Details: 03/06/2023

i was able to access unit and replace all three switches and bulb as per previous visit. i then found the start relay on conrtrol board is loose. unit does work but im not sure for how long. unit needs control to fix issue. i qouted cx for repair and cx declined. unit does work but idk for how long

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Stafford, VA 22554

Robert W.

Job Details: 03/06/2023

CX Complaint is the control is cutting off when door is opened. CX states unit is under extended warranty cant find PoP advise CX to contact warranty company to have ticket dispatched properly come back with control and door switch.; ordrng 1 WP9757262 (Door switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bel Air, MD 21015

Neil H.

Job Details: 03/06/2023

REPLACED THE INLET VALVES PRIOR VALVES WEREN'T GETTING WATER REPLACED AND NOW DISPENSING WATER

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Culpeper, VA 22701

Danny R.

Job Details: 03/06/2023

found snesor had loose conection reseated harness now checksok

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LV2

Near Richmond, VA 23237

Chris B.

Job Details: 03/06/2023

cx comp conv fan motor not running insp unit conf cx comp found 120v at fan motor and motor not running ordering fan motor ; ordrng 1 W11582241 (fan motor)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Sandston, VA 23150

Orbie

Job Details: 03/06/2023

upon arrival found broken part on new fan assembly. managed to repair new assembly with a few old fan parts. tested unit working as designed.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Harrisburg, PA 17111

Fred G.

Job Details: 03/06/2023

i was able to access unit and replace the lid lock and inlet valve as per previous tech. tested unit and found unit now checks good.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Glen Allen, VA 23059

Kyle A.

Job Details: 03/06/2023

Cx complaint of door swinging out when opening and closing. Did confirm and found inner mounting screw at the top of the door has its head sheered off. Will need to extract or drill out screw and install new screw. Will need additional tech due to weight of the door. Cx would also like the panel reseated.; ordrng 1 W10234194 (Pin) and 2 W10851443 (Screw)s and 3 W11189635 (Screw)s and 1 Note (Note) and 1 2tech (2tech)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Baltimore, MD 21244

Shane M.

Job Details: 03/06/2023

installed switch. unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Thomasville, PA 17364

Sal R.

Job Details: 03/06/2023

I was able to access and replace the igniters. I then tested the unti and unit test good.

We serviced a

KITCHENAID FREEZER

Model KBSN608ESS

Near Mount Airy, MD 21771

Justin S.

Job Details: 03/06/2023

this is a built in unit that require 2 techs when replacing doors. called the office and rescheduled; saved tckt

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 03/06/2023

Instakled new parts. All check ok.

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Mount Airy, MD 21771

Justin S.

Job Details: 03/06/2023

replaced the motor belt and splutch. calibrated the unit and ran the diagnostic test. no error codes in memory after the test and no odd noises in cycle. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Frederick, MD 21704

Ricardo S.

Job Details: 03/06/2023

"Cx complains that the ice maker not working, inspected unit, the heater contact inside the ice module is bad, also the door gaskets are broken, water flow from dispenser is bad, order parts; ordrng 1 W10886931 (icemaker) and 2 W10830046 (gasket-fip)s and 1 w11346623 (filter head)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Frederick, MD 21704

Ricardo S.

Job Details: 03/06/2023

"New Home.. cx complains that the unit not cleaning dishes or disolving the soap, the unti make noises, inspected unit, the inlet valve makes a humimng noise, no water coming into the unit, the supply valve under the sink is off. unit tested several times with cx and diw works fine"

We serviced a

JENNAIR OVEN

Model JDS1750ES1

Near Takoma Park, MD 20912

Samuel R.

Job Details: 03/06/2023

replaced parts ordered and tested unit.now unit working properly

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDB16

Near Glenelg, MD 21737

Marc M.

Job Details: 03/06/2023

"cx complaint unit leaking onto floor. inspected unit and found that the fc liner is covered in a sheet of ice at the bottom. found unti defrosting but not draining. unit has clogged drain tube and has backed up and now frozen over. unit will need to be removed to clear tube from rear pan heater area safely. also recommended heater probe so that the unit is less likely to freeze in the future in the event of a clogged drain again. collected for parts and sc, cx will pay 240 two tech labor on return.; ordrng 1 819043 (heat-probe)"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ01

Near Frederick, MD 21701

Ricardo S.

Job Details: 03/06/2023

"Cx complains that the Fc led not working, inspected unit, Rc led cks ok, replaced fc led.. reset power, unit tested and all leds works fine"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Harrisburg, PA 17109

Fred G.

Job Details: 03/06/2023

cx complaint when running pro wash the unit trips breaker. cx had breaker off. turned power to unit and found i could not enter diag. tried everything and could not get into diag. ran a pro wash and found unit pulled a max of 7.08amps. called TL was told the max amp draw will be when the heating element is on. that was max 7amps. 7 amps will not trip a breaker. as soon as i got off the phone with TL the unit tripped. i found a thermal event at the power into control. called TL back and had issue put on file. i advised cx to call safety. unit would need harness and control. qouted cx for repair and cx declined.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Gaithersburg, MD 20877

Marc M.

Job Details: 03/06/2023

cx complaint unit not cooling. inspected unit and found partial frost pattern at evap. checked guage pressures and found unit 25 inches in vacuum at low side and less than 50 psi at high. unit has leak at evap.; ordrng 1 W11368877 (evap) and 1 W11109499 (drier-tube) and 1 W11370574 (compressor)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS03

Near Moseley, VA 23120

John P.

Job Details: 03/06/2023

Installed mag and inverter tested working as designed.

We serviced a

KITCHENAID OVEN

Model KSDG950ESS0

Near Warrenton, VA 20186

Robert W.

Job Details: 03/06/2023

"Replaced Control, temp sensor inspected entrire harness and harness is good also replaced fan scroll unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS

Near Fairfax, VA 22032

Lloyd B.

Job Details: 03/06/2023

"Cx complained the unit did not make ice. Inspected the unit and found a frozen fill tube. In step 19, melted the ice and tried to cycle the ice maker in step 44 but it would not move. At the bottom of the door, testing the ice maker motor and it tested open. At the ice maker, the motor has 35ohms, there is as broken wire in the door. Unit neeeds new door; ordrng 1 W11465912 (door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Montpelier, VA 23192

Thomas B.

Job Details: 03/06/2023

Cx complaint unit is not working properly inspected unit found failed float switch replaced tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Oxford, PA 17350

Sal R.

Job Details: 03/06/2023

CX complaint is that the unit is not cleaning weel. I found that CX is using soapand water to clean the unit whitch is leaving streaks on the outside of the door. CX is also useing a rag and paper towels to wipe unit down causing scratching and abrasion most notible to the upper FC door (please see pic's in SDQP). CX informed me that the unit is keeping temps in the RC and FC as well as producing ice and dispensing water form the door with out issues. I found no signs of rust on the doors . I informed CX that cosmetic concerns are onyl covered under the WP warraty for the 1st 30 days of ownwership. CX refused quote for cost of new doors. I reffered CX to WP Cust Care .

Contact Us

About Us