We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHW01
Near Lewes, DE 19958
Andrew W.
Job Details: 07/11/2022
"Per prior diagnosis, replaced control and thermistor. tested new thermistor. put unit into test mode and verified component activations with new control. unit is working as designed. job complete"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Abingdon, MD 21009
Neil H.
Job Details: 07/11/2022
"cx complaint the rear left and right end burners light good sometimes and will click once others and not light spark harness needed unit will have to be lifted to remove to access the unit to replace 2nd tech needed to safely remove unit.; ordrng 1 W11381267 (Assembly, Valve Manifold (left Front And Left Rear)) and 1 W11381269 (Assembly, Valve Manifold (center Front And Center Rear)) and 1 W11378578 ( Assembly, Valve Manifold (right Front And Right Rear)) and 1 W11344433 (Switch, Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Millsboro, DE 19966
Andrew W.
Job Details: 07/11/2022
per special project s code s17304 replaced heater element. tested unit and unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Culpeper, VA 22701
Eric F.
Job Details: 07/11/2022
"Cx had a recording of the evap fan making a buzzing noise. Ran diagnostic mode on unit, could not replicate noise. Instructed cx to call back if it reoccurs."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Perryville, MD 21903
Alexander W.
Job Details: 07/11/2022
"Cx stated unit is making knocking sound intermittently and door not shutting staying shut. Tested inspected and verified cx complaint found roller wheels are defective flat spots on both. Found door not shutting is due to door catch being defective but also ordering strike just in case. Ordering door catch, strike, and roller kit. Cannot reached at this time due to SO parts; ordrng 1 WPW10610880 (Door catch) and 1 WP3403431 (Strike) and 1 349241T (Roller kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS0
Near Washington, DC 20007
Shawn D.
Job Details: 07/11/2022
arrived cx walked outside and she said she tried canceling unit started making ice again. gave her card and told her to call us back if stops again
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near White Hall, MD 21161
Neil H.
Job Details: 07/11/2022
no work performed cx is going to call and find out about there ext. warranty and will have them dispatch call.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Washington, DC 20007
Shawn D.
Job Details: 07/11/2022
cx complaint fridge and freezer lights flickering. inspected unit and confirmed both section leds flickering. unplugged freezer and fridge dimmed down and all 4 are still lit but dim i believe freezer led is the issue. replaced freezer led and now both section leds are working great. collected payment for replacing the freezer led and told cx to keep an eye on unit incase fridge side led goes bad to. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mount Airy, MD 21771
Justin S.
Job Details: 07/11/2022
replaced the adjuster kit and tested. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 07/11/2022
"Cc the unit not heating, found the units element connection loose. reconnected and tested unit.. job complete"
We serviced a
JENNAIR RANGE
Model JED3536GB01
Near Pasadena, MD 21122
Andrew H.
Job Details: 07/11/2022
Playing it's up top as cracked. I opened up cooktop and checked and found cooktop cracked the whole center. Part is defective reordering cooktop; ordrng 1 W11476214 (Cooktop REORDER)
We serviced a
WHIRLPOOL ICE MAKER
Model WRF560SEHZ00
Near Parkville, MD 21234
Milton J.
Job Details: 07/11/2022
"CX complaint unit still intermittenly making ice. Checked ice maker and was in the middle of cycle. Jumped and ice maker completed and dropped ice. CX said she repeatedly finds the ice maker bail arm up which is off without having been turned off. Also found the FC door is leaking forwardat the top and tight at the bottom. Possibly not engaging switch fully. Ordering Ice Maker, LH FC Slide, RH FC Slide and going ask MR when flat washers he recommends to pad out the bottom bracket if nessissary. -MJrob; ordrng 1 WPW10397636 (LH FC Slide) and 1 WPW10397635 (RH FC Slide) and 1 W11542654 (Ice Maker) and 6 123456789 (Flat Washer)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Walkersville, MD 21793
Justin S.
Job Details: 07/11/2022
replaced auger motor and tested. the unit is now dispensing both cubed and crushed ice every time. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Earlysville, VA 22936
Kyle A.
Job Details: 07/11/2022
Installed control and tested unit and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Frederick, MD 21701
Justin S.
Job Details: 07/11/2022
replaced the console and verified mod serial number. ran the diagnostic cycle. the unit is spinning blowing and heating without any odd noises. the console makes noise. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 07/11/2022
"Cc the unit leaking and making noise .. found the unit units agitator bolt loose, tightened and tested ,.. when drainning ypou couldnt hear the water drain. lifted unp two inches and you could hear it. hose was only 4-6in in pipe. stand pipe clogged , causing leak. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Littlestown, PA 17340
Marc M.
Job Details: 07/11/2022
cx complaint unit not producing ice. upon arrival found went to place unit into diagnostic entry and found that the user interface was completely non responsive. disconnected ui and removed the plastic cover to find visible discoloration at the core and the part being hot to touch. reinstalled ui until parts can be ordered and unit did restore power. checked diag and found in test 56 the unit showed also an E5 error. ran test 57 and unti ended on 01 designation. ran test 45 and unit filled. icemaker sounded noticeably slow and struggling to run. unti will need icemaker and user interface. would encourage return visit to involve clearing the fill tube of any ice during the replacment of the icemaker.; ordrng 1 W11387387 (user interface) and 1 W11579560 (icemaker rc)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01
Near Falmouth, VA 22405
Tanner B.
Job Details: 07/11/2022
Cc the unit not sealing at top lh corner of rc.. bottom rh lower corner of frame damaged causing the door not to seal and condensation to build up . contatcted wpl techline/ tradecare and sr is on file. sent over to PEX. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Spring Grove, PA 17362
Marc M.
Job Details: 07/11/2022
parts not sent. contacted office and confirmed part availability. scheduling cx for thrusday 14.; schdld next appmnt for 7/14 THU !
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Sykesville, MD 21784
Brian R.
Job Details: 07/11/2022
came out and replaced parts ordered. ran unit through tests and then quick wash and drain and spin. unit ran as it should and checked. job complete.
We serviced a
KITCHENAID RANGE- ELEC - W/
Model KOCE500ESS09
Near York, PA 17404
Marc M.
Job Details: 07/11/2022
"cx complaint unit will not produce heat in broil cycle. cx stated they had tried 3-4 seperate occassions with the unit not working before scheduling for service. inspected unit and first checked for any error codes in diagnostic entry and found none. then ran broil cycle, and found within seconds that the broil element was activating and heating. allowed unit to reach broil temp (550 degrees) with no interuptions or fault codes. was not able to replicate issue. performed control reset in diag entry and encouraged cx to monitor issue moving forward."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Frederick, MD 21703
Ricky E.
Job Details: 07/11/2022
"customer stated that the unit isnt making ice, and it will not dispense ice. verified issue and fnd that the fzr door harness is broken at the hinge of the door.. the unit will need the fzr door assy...; ordrng 1 LW11037733 (dor-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lititz, PA 17543
Justin L.
Job Details: 07/11/2022
Was able to access unit and replace parts. Tested and unit now operates as designed no further work needed
We serviced a
MAYTAG WASHER
Model MAV7200AWW
Near Reston, VA 20191
Christian C.
Job Details: 07/11/2022
Cx complanit unit does not drain. Inspected unit put in colors and it drains. Put on whites and delicates also drains. Cx says timer intermittently stops. Quoted cx and they will not be going through with repair. Cx paid for service call. 2nd unit in house.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manheim, PA 17545
Justin L.
Job Details: 07/11/2022
Cx complaint unit filled then stopped. Was able to access unit and found F8E1 long fill no fill. Checked pressures and good pressure. Checked behind unit and found improper drain hose installation causing syphoning. . Due to remodeling laundry room cx will need to move unit to final location and properly install. If cx still has issues after please pre-id control but as of now no further work needed.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Oakton, VA 22124
Christian C.
Job Details: 07/11/2022
Installed console ui and moisture sensor harness. Tested unit. Ui now makes tones when using ui. Unit is still heating. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/11/2022
"Confirmed cx complaint ice maker bin filling with ice. Found ice maker inline water tube not seated properly in ice maker, spraying water behind ice maker and into freezer. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FMS00
Near Newport News, VA 23601
Justin W.
Job Details: 07/11/2022
cx complaint ice maker not working. verified voltage to ice maker is 121vac. jumpered ice maker to find motor seized up. jumpered ice maker valve to find valve actuates and sends water. valve ohmed good. replaced ice maker and tested unit working as designed. cx paid in full
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Greencastle, PA 17225
Bernard M.
Job Details: 07/11/2022
"Cx complaint the lid on unit is locked. Restored power and the F5E3 error code appeared, lid latch fault. Unit won't allow to enter diag, it contiously flasjes error. Replaced lid latch using pre-id parts, recalibrated and ran auto test, test completed without further issues. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 07/11/2022
"Cc the unit tripping breaker intermittenly , a couple times.. checked power into unit 119vac/120vac/240vac.. unit pulling 10 amps .. checked heater , reading 10.5ohms and not shorted ..found 6-1, 4-4 ,4-1 and 4-3.. cleared inside of dryer of lint , informed cx to have vent checked and electrician for possible weak breaker .."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Charlottesville, VA 22911
Kyle A.
Job Details: 07/11/2022
Installed element and tested unit and unit is now as designed
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Bowie, MD 20716
Alexander D.
Job Details: 07/11/2022
cx complaint unit loose in cutout. inspected unit and verified complaint. found right mounting screw came loose. reinstalled mounting screw. unit is now good.
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/11/2022
verified cx complaint of unit water reservoir overflowing and not advancing into ice production. found faulty level sensor. ordered recirculation pump with level sensor.; ordrng 1 W11542867 (recirculation pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS1
Near Pikesville, MD 21208
Keith H.
Job Details: 07/11/2022
cx says unit is wokring and doesnt need service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Forest Hill, MD 21050
Neil H.
Job Details: 07/11/2022
cx complaint the light in the fc out and cx mentioned the measure fill wasn't working all the time tested good and the fc door switch was frozen checked seal heated and told cx to make sure door always closed/sealing to prevent unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Clinton, MD 20735
Robert A.
Job Details: 07/11/2022
"Cx complaint that the unit's RC gasket is not sealing well, condensation is building. I inspected the unit and confirmed the complaint. I found the RC gasket is uneven on the left side. I used a heat gun to soften the gasket to mold it for an even fit. I tested the unit for the cx. The unit is working as designed."
We serviced a
JENN-AIR COOKTOP
Model JED3430WB00
Near Catonsville, MD 21228
Robert L.
Job Details: 07/11/2022
"installed cooktop per previous, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/11/2022
Cx complaint that the unit is not heating and the timer is not moving. I inspected the unit and confirmed the complaint. I found the TCO kit fuse has blown reading OL and needs to be replaced. I replaced the fuse and tested the unit for the cx. The unit is now heating. The timer is not moving or ticking when in the area of a selected dryer setting. I'm ordering the part for the return visit.; ordrng 1 WPW10185982 (timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Forest Hill, MD 21050
Neil H.
Job Details: 07/11/2022
cx complaint the upper rack adjusters replaced and the lower wheels and the retainer needed; ordrng 1 W10671902 (retainer)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23236
John P.
Job Details: 07/11/2022
"CX complaint unit making noise checked unit found balance ring not staying in tub, ordering tub.; ordrng 1 W10554251 (Basket shp2cx) and 1 WPW10531289 (Tub ring)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Carlisle, PA 17015
Andrew S.
Job Details: 07/11/2022
Cx complaint is that the unit is still making the noise and doesnt seem to be agitating or spinning out clothes enough. Upon arrival I ran the diag test and in agitate and spin I was able to hear something rubbing under the unit. I tipped the unit back and found that the nut on the splutch was loose allowing the pulley to slide down and rub on the cover. I was able to tighten the splutch and the tested the unit. I found that it is now functioning as intended. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Washington, DC 20003
Shawn D.
Job Details: 07/11/2022
cx complaint unit not draining and part needs to looked at per maytag she said. inspected unit and was full of water disposal was just changed and plug still in it so hit that out got unit to drain and checked heater and its the black apoxy heater onunit per the service pointer this heater is fine. unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Berryville, VA 22611
Ezra M.
Job Details: 07/11/2022
installed and cycled new ice maker. cycled normally
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Gainesville, VA 20155
Demonte S.
Job Details: 07/11/2022
"Installed the Compressor, Coupler, Drier & Evaporator. Pulled a Vacuum on the unit. Unit is holding Vacuum. I then Filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Advised the cx to allow 3 - 5 days before filling the unit with food.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lanham, MD 20706
Alexander D.
Job Details: 07/11/2022
"cx complaint unit stopped making ice, then found 3-4days ago the on/off switch was turned off. cx then turned icemaker on and its been making ice ever since but still wanted to get unit checked out. inspected unit and verified complaint. pressed test button and icemaker cycled and filled correctly. everything else checks good at this time. advised cx that sometimes the ice will pile up in the front of the container and hit the rocker swith turning icemaker off and to check switch if no ice in container. cx understands. unit is working properly at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 07/11/2022
"Inspected the unit , Cc the unit spitting ice every where .. crushed / cubed at the same time it seemed like.. inspected parts that were installed and verified installed correctly .. Cycled power to unit and cleaned ice from bin/ chute area. cleaned bin out , allow to dry and test w/ new ice batch .. power may have been on when the parts were replaced? Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM354GPS0
Near Millersville, MD 21108
Andrew H.
Job Details: 07/11/2022
Customer complaint is the units upper rack as falling down customer found parts missing and broken. Inspected unit found the left track assembly has fallen apart causing the adjusters to break where that meets the track I found unit will need both adjusters and both rails. I quoted customer for repair customers aren't sure if they'd like to repair unit at this time and paid for service call with credit card. I advise customer they have 30 days to call back that they like the unit fixed and the quote will stand.; ordrng 2 WPW10546503 (Adjuster)s and 1 W11259785 (Slide) and 1 W11259786 (Slide rt)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Winchester, VA 22602
Danny R.
Job Details: 07/11/2022
unit is over heating and timer and motor over heat heater checks ok thermosts checksok; ordrng 1 279827 (motor) and 1 WPW10185982 (timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Frederick, MD 21704
Ricky E.
Job Details: 07/11/2022
customer stated that the unit isnt cooling in the ff section. fnd ff at 52 and the fzr at 0. the unit seems to be short cycling defrost. the unit sometimes makes ice. the evap fan wasnt running in diag... need parts...; ordrng 1 w11387387 (ui assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/11/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed. I collected the payment in full.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Severn, MD 21144
Eric W.
Job Details: 07/11/2022
got to cx home and found correct part number but wrongly packed give to mike to check; ordrng 1 WPW10299227 (hindge) and 1 WPW10299224 (give to mr to check both)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rockville, MD 20852
Julian H.
Job Details: 07/11/2022
CX complaint about unit not going to spin every other cycle put unit on test mode and couldnt find any errors stored tested on auto and washer is doing everything is suppossed to call TL Austin ask me if there's be any water left over explained that Cx will only find laundry wet at the end but with no water standing states that this is a loading issue and states to refer Cx to use and care guide
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrington, DE 19952
Frederick R.
Job Details: 07/11/2022
CX complaint is unit still a no cool. Verified pressure coming out of compressor into condenser. From condenser into drier and also have pressure coming out of bottom of drier. As soon as the cap tub is hooked up I tested pressure at cap tube coming into evaporator and had nothing. All checked with notrogen.Spoke to Austin at WPTL. His opinion was there is a clog in the cap tube between the drieir and before the evaporator. Submitted unit for in warranty Non Repairable designation.Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Nottingham, MD 21236
Milton J.
Job Details: 07/11/2022
Cx complaint unit not filling. Went over O.O.W. pricing with CX and service was denied. CX said he has a WP employee discount code that gives 30-40% off a new purchase and would rather just buy a new unit. No service provided. -MJrob
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Greencastle, PA 17225
Bernard M.
Job Details: 07/11/2022
"Cx complaint unit. Inspected unit and found the leak was coming from the element. The gold bushing on the left side had disintegrated. Replaced element per service pointer #11540964 and is covered under Scode 17304, ran test cycle and unit heats and no leaks were found. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS5
Near Fairfax, VA 22033
Ezra M.
Job Details: 07/11/2022
"installed new console, verified all buttons working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Salisbury, MD 21804
Jonathon C.
Job Details: 07/11/2022
"cx complaint, grinding noise during wash. tested unit, verified complaint. found unit to make a weird noise during spin cycle with clothes in it. unable to isolate noise so im ordering rotor and stator and returning with splutch and gearcase. unable to resched.; ordrng 1 W11195971 (stator) and 1 W11260238 (rotor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Chantilly, VA 20151
Ezra M.
Job Details: 07/11/2022
"not cooling. fans and compressor not running, top lights in rc and fc not on. individual buttons on ui working, but could not turn cooling on and off, would not respond to go into diag mode. cust states unit stopped cooling after attempting to reset filter. unplugged unit for 20 secs, after plugging back in, opened doors, all lights working. entered test mode, ran test 5, progressed normally, fans and compressor working. removed from test mode, waited, unit started cooling normally"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Wilmington, DE 19804
Taylor F.
Job Details: 07/11/2022
"Cx complaint is unit not washing, smoking. Tested inspected and could not verify complaint. Found the cx still did not fix the lid lock from previous quote, therfore unit is not washing properly. As far as the smoke, i could not verify complaint. Found no evidence of anything smoking or melting. Called whirlpool safety and documented findings. Cx still does not want to pay for the lid lock. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Oakton, VA 22124
Christian C.
Job Details: 07/11/2022
Cx complaint unit water is dispensing slowly. Inspected unit found water from dispenser trickeling. Put in bypass cap and water flows normally. Installed filter head. Cx does not have a replacement filter and will by one. Water dispensing normally. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 07/11/2022
"i was able to access unit and replace the RC door, nameplate, plugs. test unit and now unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Perry Hall, MD 21128
Milton J.
Job Details: 07/11/2022
"CX complaint unit dripping from water dispenser. Installed new Dual Valve, Filter Housing and Spigot. Still dripping. Ordering new Water Tube, Water Tube, Water Tube, Water Tube Fitting and Reservior. -MJrob; ordrng 1 W11195038 (Water Tube) and 1 W11292468 (Water Tube Fitting) and 1 W10801011 (Reservior) and 1 WPW10463317 (Water Tube) and 1 W10837812 (Water Tube)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hanover, PA 17331
Drew B.
Job Details: 07/11/2022
installed new control tested and recalibrated no issues besides when spinning up the rpm the belt and pulley squeel very loud and needs resolved. ordering the following parts.; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Richmond, VA 23236
John P.
Job Details: 07/11/2022
Installed ice bin tested working as designed
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Norfolk, VA 23505
Justin W.
Job Details: 07/11/2022
cx complaint unit not working checked unit to find start button not working. installed pre id control and tested to find new control working but not working properly. all lights come on when selecting cycle. ordering new control to complete repair.; ordrng 1 W11608058 (control)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Columbia, PA 17512
Justin L.
Job Details: 07/11/2022
Cx complaint unit not cooling properly. Was able to access unit and found excessive ice build up on evap cover and also found crack in liner. Using steamer was able to clear ice and test. Contacted techline and spoke to Rob SR#7734074747. Ordering the necessary parts for repair and once in office will need to contact cx and set return.; ordrng 1 8201700 (epoxy) and 1 W11546681 (freezer harness) and 1 W11546690 (control) and 1 WPW10384183 (thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Walkersville, MD 21793
Justin S.
Job Details: 07/11/2022
cx says the unit stopped dispensing ice. showed me the auger coupler has teeth sheared off. the auger motor still is activating. no damage to the ice bucket. the top triangular piece that goes around the coupler doesnt look like its an orderable part besides with the door. cx says before the unit broke they were seeing frozen waterfalls from the ice maker. the unit needs parts; ordrng 1 W11611331 (door)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Montpelier, VA 23192
Thomas B.
Job Details: 07/11/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, lock nut, and washplate tested and inspected for proper use unit now functions normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Bel Air, MD 21014
Neil H.
Job Details: 07/11/2022
cx has extended home warranty and cx told sealed system isue but it's a defrost issue cx calling warranty to have work done or cx will call use to do work $616.52 total if we do it and if cx needs us to do work 2x already included; ordrng 1 W11087438 (motor-evap) and 1 W11256332 (cover-evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model RT18VKXJW00
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 07/11/2022
tested unit found unit has bad defrost bimetal ordered; ordrng 1 WP2192096 (harns-wire)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/11/2022
Cx complaint of unit squealing. Did confitm units gearcase has a had bearing that will need to be replaced.; ordrng 1 W11449841 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 07/11/2022
"Cx complaint, not cooling-freezing properly, tested all circuits, found shorted start device, also weak evaporator fan motor, verified vac voltages. Installed parts from truck stock to complete the repair, verified all unit functions for proper operation... working as designed.; ordrng 1 W11547180 (Start Device) and 1 WP2315539 (Evaporator fan motor), used 1 W11547180 (Start device), and 1 WP2315539 (Evaporator fan motor) from stock"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near Hampton, VA 23664
Carl A.
Job Details: 07/11/2022
"cx compalint of oven not working checkedu nit ot find that the following error codes F2E1,F2E0,found counsule had failed,ordering parts needed for repairs; ordrng 1 W10915815 (Control Panel) and 1 W11025616 (Wire Harness Ribbon) and 1 WPW10603096 (Whirlpool Oven Display Board) and 1 WPW10162385 (Gasket, Door) and 1 wpw10603096 (display board)"
We serviced a
WHIRLPOOL STACKABLE
Model WFW9640XW00
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/11/2022
"Inspected the unit. Found that the cx is saying that there is Water in the Tub after the Cycle. Ran Service Test on the unit. Error of F22 = Door Lock Error. Checked the Door Lock / Switch. Door Lock is working. Locking / Unlocking. ( Asked the cx how much Soap are they using. Cx states to level 4 & 5. Advised to the cx that this could be way to much soap. Advised to the cx bring the level down to the number 2 as this would a full cup of soap.) Checked the Drain Hose. Found that the Drain Hose is at 8 - 10 inches in the Drain Hole. Pulled the Drain Hose back to 3 - 4 Inches. Ran the unit on Rinse and Spin. Tub is showing suds, I didn't add any soap. Showed the cx that there is still soap in the Tub. ( Advised that the cx use Liquid Chlorine Bleach of 16 Oz's on the first cycle of the Clean Washer Cycle to break down any old soap. Then use the Affresh Tablet on the second Cycle of the Clean Washer Cycle.) Cx paid in full by Card."
We serviced a
N/A N/A
Model n/a
Near York, PA 17401
Marc M.
Job Details: 07/11/2022
arrived at cx home and cx met at the door and stated that the issue has since been resolved and she attempted to cancel the call with the dispatch.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/11/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Frederick, MD 21701
Ricky E.
Job Details: 07/11/2022
"6-2 2-1 ck fnd unit is giving an error for a comm fault and stuck key.. cleared error codes and tried to run the unit. the power key is out, and the unit gave the comm error again.. the unit wuld need the ui and control.. the customer is replacing the unit..."
We serviced a
WHIRLPOOL MICROWAVE
Model WOD77EC0HS02
Near ,
Andrew W.
Job Details: 07/11/2022
"Cx complaint is unit not keeping correct time. inspected and verified complaint. Cx is not using the whirlpool app (does not like it and deleted it). informed cx that the time can often be corrected by the app syncing the phone with the unit. cx downloaded the app and connected the unit. the unit time corrected itself. checked for error codes and none were present. tested unit and component activation and unit is working as designed. job complete. Cx did state they have media com as internet provider, they are all that is available in the area, and they frequently lose connection with wifi and also experience power outages with any decent rain storm. advised cx to check connection to the app and appliance after storms and note if that is the cause of the issue if it continues to occur."
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near East Berlin, PA 17316
Drew B.
Job Details: 07/11/2022
cx complainrtt that unit is heat most of the burners on the mod and cx hadthe correct kitchen aid pots etc from KA. will need the following parts for parts; ordrng 1 W10857232 (module) and 1 WPW10396549 (order another) and 2 WPW10396548 (element lf lr)s
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Selbyville, DE 19975
Michael E.
Job Details: 07/11/2022
"Replaced the control and center burner orfice as per previous diagnosis. Center burner has better gas flow but am still getting a lopsided flame. Cooktop, bake and broils are working properly other than center burner. Ordering center burner head. Cannot reschedule due to NW part.; ordrng 1 WPW10515454 (burnr-head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB14
Near Chesapeake City, MD 21915
Alexander W.
Job Details: 07/11/2022
"Cx stated unit is making ice but not dispensing. Inspected tested and verified cx complaint found ice bin is defective, ordering new ice bin cannot reached at this time due to AUTHO needed. ; ordrng 1 WPW10347093 (Ice bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Wilmington, DE 19801
Taylor F.
Job Details: 07/11/2022
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Replaced compressor from previous diagnosis. Pressure tested unit and found unit holding with no detectable leaks. Vacumed down to 30in and refilled with 4.25oz of 134A. Observed frost pattern. Unit is working as designed. Job is complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Gambrills, MD 21054
Eric W.
Job Details: 07/11/2022
cx complant of ice and moisture in fridge inspected unit found the fridge door gasket was not sealing to cabnet raised the right foot and now unit is sealilng properly
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Magnolia, DE 19962
Frederick R.
Job Details: 07/11/2022
"CX complaint is dryer no power. Checked the breaker, voltage at outlet and terminal block and all were good. W11133021(control) and W10909685(thermal fuse). Another company installed a UI last week and it hasnt worked since. Checked UI connection. Ordering control and thermal fuse. Spoke to Megan and she is ordering parts and has CX rescheduled for 7/13/22. CX daughter has major medical issue.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Poquoson, VA 23662
Lucas R.
Job Details: 07/11/2022
"cx complaint unit not cooling, checked unit found evao covered in ice, unit in defrost upon arrival, 120 vac at cabinet, thawed evap, found brown wire unseated from heater, reseated wire, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Smyrna, DE 19977
Frederick R.
Job Details: 07/11/2022
"cx complaint is Food freezing in RC and loud noise when IM fills. Inspected/tested unit and verified complaints. Found 3 shelves not instelled properly in RC and liquids, eggs, milk ets on top two shelves. Did a CX instruct about that issue. as well as how to reset the water filter. While dispensing water to IM the valve made a very loud noise. Replaced valve from pre-id. Retested and the unit is now working properly. Job is complete. Verified CX email and POP"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS2
Near Nanjemoy, MD 20662
Robert A.
Job Details: 07/11/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/11/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is cooling after last repair. ( Cx was advised by the last Technician that we had to come check after the repair. Checked the Refrigerator Section. Found that the Refrigerator Section is Cooling. I then checked the Freezer. Freezer is cooling as well. Checked the Ice Maker. Ice Maker is making Ice. Unit is working as Designed.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Washington, DC 20008
Dustin F.
Job Details: 07/11/2022
"CX complaint: oven Not heatingInspected unit, checked resistance on Broil Element ( lower oven was complaint by CX) Found the element reading OPEN.indicating bad broil element. Also visually confirmed the element was cracked and split down the seam. ordering new broil element WP9760774; ordrng 1 WP9760774 (Broil Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Salisbury, MD 21801
Jonathon C.
Job Details: 07/11/2022
"cx complaint, not dispensing detergent. tested unit, verified complaint. found dispenser solenoid getting constant power from control causing solenoid to fail. replaced control and dispenser. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near South Mills, NC
Austin D.
Job Details: 07/11/2022
came out to complete the SS repair on the unit. disassembled as needed. removed the compressor and other parts. replaced with new parts and then put unit into a vac. unit held pressure. added R600 to the unit and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/11/2022
leveled doors filter housing not staying closed lacth not locking ordering filter head; ordrng 1 WPW10394053 (filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Alexandria, VA 22307
David J.
Job Details: 07/11/2022
Cx complaint unit not making ice. And Ice all over floor of freezer. Inspected unit and found fill tube was not in ice maker and when filling just filled freezer fill of water. Adjusted fill tube and cleaned out unit. Tested unit and no leaks and filled ice maker. Unit now working as designed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Midlothian, VA 23113
John P.
Job Details: 07/11/2022
"CX complaint unit not working checked unit and found it has bad capacitor replaced capacitor calibrated tested working as designed; ordrng 1 W11428524 (Capacitor), used 1 W11428524 (Capacitor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/11/2022
"installed and tested new heater element per service pointer, original element in good working order no sign of defect. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/11/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Washington, DC 20001
Shawn D.
Job Details: 07/11/2022
"cx complaint unit is still freezing food in fridge ,ice maker leaks and fridge gasket comes off. inspected unit then checked freezer temps 25 degrees fridge top 55 lower 37 moisutre on top of fridge section maybe from door gasket not being on. fixed door gasket it is sealing and working now. pulled unit out and checked amp draw and is .4 amps with compressor pretty hot from running all the time. ordering s.s. parts for return and m/s tag says unit charge of 3.75 oz and on tribles it says 4.2 oz of freon do the 4.2; ordrng 1 W11407409 (evaporator assem) and 1 W11480426 (compressor kit) and 1 w10913906 (coupler) and 1 W11490399 (drier) and 1 W11233073 (condenser) and 1 s.s.techonly (s.s. tech only) and 1 4countjob (4 count job)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Bowie, MD 20715
Kevin P.
Job Details: 07/11/2022
installed new console w/u.i. and calibrated unit. job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hyattsville, MD 20785
Alexander D.
Job Details: 07/11/2022
replaced clutch and slider. ran calibration and autotest. unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Richmond, VA 23294
Thomas B.
Job Details: 07/11/2022
Cx complaint unit is not working properly inspected unit found removing the filter unit sprays full blast and works properly cx states she just changed filter and has happened through last few filters removed and replaced the water resivior charged 334.16 cx paid in full by CC.