We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Washington, DC 20008
Brian F.
Job Details: 09/08/2023
"Cx states unit not making ice. Ice bin empty at time of visit. Entered diagnostic mode, no water coming into reservoir during step 5, removed filter and tested again, water now filling very slowly. Tested at valve, valve is restricting flow, ordering valve, part is CBE.; ordrng 1 W10897719 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Aberdeen, MD 21001
Neil H.
Job Details: 09/08/2023
FILL WASHER 3 TIMES NO LEAKS ANYWHERE MY GUESS IS THE ISSUE IS WHEREN THIS UNIT IS LOCATED BECAUSE IT'S NOT THE UNIT
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Manchester, MD 21102
Bernard M.
Job Details: 09/08/2023
"Replaced sump and normal cycle, sump activated, spray arms rotated during wash. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Alexandria, VA 22314
Lloyd B.
Job Details: 09/08/2023
"Cx complained the unit did not advance and overflowed once. Inspected the unit and found a few error codes, long fill/no fill and control fault. When the unit was plugged in and diagnostics was entered, the drain pump would come on. At the control, tried to blow through the pressure hose but could not. At the tub, the pressure hose was pinched. Unkinked the hose and tested and it enters diagnostics without draining and completes each step. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Alexandria, VA 22314
Lloyd B.
Job Details: 09/08/2023
Arrived at cx home and the elevators did not work to get to the 7th floor. Called cx and walked them thru on how to reset the filter light. Job complete
We serviced a
JENNAIR OVEN
Model JGRP436WP01
Near Alexandria, VA 22307
Lloyd B.
Job Details: 09/08/2023
The unit is working and nothing to diagnose. Service declined
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Elizabeth City, NC 27909
Austin D.
Job Details: 09/08/2023
"cx complaint the unit is not drying like it should. checked the unit and found that the moisture sensor is out of range. therefore, the unit needs a new moisture sensor. partss on order.; ordrng 1 WPW10298258 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ocean View, DE 19970
Frederick R.
Job Details: 09/08/2023
"CX complaint is fridge no cool. Inspected/tested and found unit has a defective compressor. Ordering compressor, UV drier and coupler. 2 CT SS. Spoke to Sharita. Scheduling tentively for next saturday 9/16/23; ordrng 1 W11370574 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Berryville, VA 22611
Danny R.
Job Details: 09/08/2023
wash plate wont come off will need parts; ordrng 1 W10902814 (wash plate)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lincoln, DE 19960
Michael E.
Job Details: 09/08/2023
Replaced idler pulley and belt as per previous diagnosis. Tested unit and it isnow working properly. Job is complete
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NHZS0
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 09/08/2023
"CX complaint: unit stops making ice and UI gets hot when this happens. So far i have not been successful in having this happen while on site. Previously sat through 2 batches and no problem. From where the heat is felt, its only the transformer and UI in that location. Transformer supplies cutting grid and thermistors from wire diagram. Unit fails after making batches but unknown how many batches in that this happens. There have been no clue to indicate UI may be having problem. Replacing main control did correct not being able to get into diag. Unit may have been affected by a lightning strike that hit a tree behind the house. Ordering transformer. CX paid for part. CX paid in full to date and will owe no money on return visit. Cannot reschedule due to NW part.; ordrng 1 WPW10485951 (transformr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Glen Burnie, MD 21060
Dustin F.
Job Details: 09/08/2023
"CX complaint: gaskert wont sealInspected unit, confirmed CX complaint. Found FC door twisted/warped. preventing door from closing and sealing good. ORdering new FC door,Nameplate, and sending Washers for return visit JUST IN CASE needed.; ordrng 1 LW10803963 (FC door (black)) and 1 W11178521 (nameplate)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 09/08/2023
"cx complaint of unit not starting,checked unit to find the following error code F0E7,ran unit through auto test works as it should found that the cap reading 35miroferrts,ordering parts needed for repairs; ordrng 1 W11627516 (Encoder Assembly) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 09/08/2023
"Replaced transformer, diode and capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Elizabeth City, NC 27909
Austin D.
Job Details: 09/08/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts. put the unit back together. tested operation. unit is running as designed. tested in a normal cycle and a drain and spin. no issues found. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Woodbridge, VA 22193
Tanner B.
Job Details: 09/08/2023
"Auger motor failed, replaced divider, motor and yoke . Tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Berryville, VA 22611
Danny R.
Job Details: 09/08/2023
und unit not getting water icamker took to turnes at the diag cycyle to runn will need icmaker water vavle and heater; ordrng 1 W11482383 (water vavle) and 1 W11087201 (heater) and 1 W11658802 (icemaker)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/08/2023
installed all ordered parts. restored power and ran calibration cycle and service cycle. unit completed both cycles with no issues or leaks. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/08/2023
"cx complaint is unit displaying and F7E1 error code. when i arrived rentacenter had the unit hooked up to water, power and a drain. i checked for codes and found F7E1 saved twice. cleared codes and ran service cycle. during agitation the motor ran but washplate did not move. same happend during spin. F7E1 returned. i inspected under unit and found the belt off and chewed up and the pulley on the drive motor damaged. i replaced motor with preIDed part, belt with VS part and tested unit. unit is working as designed.; ordrng 1 WPW10006384 (drive beltVS SB), used 1 WPW10006384 (belt) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Crofton, MD 21114
Israel R.
Job Details: 09/08/2023
Customer complaint unit is noisy when it runs. Ran test cycle no error codes. The unit ran fine and completed cycle. She showed me a video of the noise and it sounded like water splashing around. I could not hear a noise other thatn normal sounds. We put some plates and when the motor turned on and the water started splashing I asked her if that is the noise and she said yes. And i told her that is normal the unitt is spraying water the water hitting the body is the noise. Unit is working as desinged. She stated that they told her it was goin to quite and that she will need to put her ear to hear it. IDK what they telling people to sell this unit at the store but the unit will still make noises when the unit is working.
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Alexandria, VA 22307
Lloyd B.
Job Details: 09/08/2023
Cx complained of slow ice. Inspected the unit and found the bucket almost full and no broken wires. Explained that the IM timing is in the user interface. Unplugged the unit and will wait the results. Job complete; ordrng 1 W10822638 (user interface)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Highland, MD 20777
Alexander D.
Job Details: 09/08/2023
"cx complaint unit wont run at all now. inspected unit and verified complaint. found unit still has heater with brass bushings. heater leaked onto washmotor and shorted motor out. Scode to cover parts and labor and parts affected by heater leak. replaced sump asm and heater. tested unit, no leaks at this time. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Silver Spring, MD 20905
Alexander D.
Job Details: 09/08/2023
"cx complaint rc not cooling, fz seems fine. inspected unit and verified complaint. found frost build up on evap enveloping fan. removed evap cover and found frost is only above evap, not a defrost issue. found drain clogged causing frost build up. cleared frost and unclogged drain with steamer. evap fan still working. ordering updated Ptrap drain tube from service pointer. Duck Bill - 100% Parts Coverage More than 5 Years. quoted cx 230.00 for service call and labor, paid in full with c/c. call cx to schedule return visit once we have eta on part; ordrng 1 W11190084 (drain tube)"
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS3
Near Cheswold, DE 19936
Taylor F.
Job Details: 09/08/2023
Cx complaint is speaker not always working on control. Tested inspected and verified complaint. Found the control to be defective. Replaced control from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Winchester, VA 22601
Ezra M.
Job Details: 09/08/2023
"freezer set to warmest setting. checked evap, full frost pattern, compressor pulling proper amps. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Julian H.
Job Details: 09/08/2023
"replaced parts pulled system to 30 inch vacuum when I tried to filled unit up found that high side wont build pressure redid discharge & capillary tube confirming that both drier & compressor were working called TL Robert states that condenser is clogged & cause compressor to lock need parts MUST BE A SEALED SYS TECH 2 COUNTS; ordrng 1 W11506635 (COUPLER FOR RESTCOK JH VS) and 1 W11109499 (drier-tube) and 1 W11512423 (CONDENSER), used 1 W11506635 (COUPLER FOR RESTOCK JH VS) from stock"
We serviced a
JENN-AIR OVEN
Model JJW6024HL0
Near Silver Spring, MD 20906
Julian H.
Job Details: 09/08/2023
replaced acu resume power tried to operated & f1e1 acu failure came up issue with new control removed acu & installed old one back ordering part again; ordrng 1 W11353849 (ACU)
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS8
Near Charlottesville, VA 22901
Eric F.
Job Details: 09/08/2023
"Confirmed cx complaint right slide damaged. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Powhatan, VA 23139
John P.
Job Details: 09/08/2023
Unit found f8e1 found bad cold valve replace water valve assembly tested unit working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SCDB02
Near Williamsburg, VA 23188
Lucas R.
Job Details: 09/08/2023
"cx complaint ice in fc, checked unit found drain clogged, cleared drain with steamer, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs335sdhm06
Near Ellicott City, MD 21043
Justin S.
Job Details: 09/08/2023
cx says the unit is starting to rust(pic) on the freezer door. they also told me they dont use the dispenser water or ice and sometimes there is drops in the dispenser area; ordrng 1 LW10904379 (dor-fip) and 1 WP2314271 (connector) and 1 8201815 (connector)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hagerstown, MD 21740
Ken M.
Job Details: 09/08/2023
Air tower replaced. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW04
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 09/08/2023
Replaced parts per prior diagnosis. Unit still leaking. Found water dripping out of dispenser itself. and onto the floor. Attempted to order dispenser and it is discontinued. Verified through HM. Informed CX of part availability. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21740
Ken M.
Job Details: 09/08/2023
"Customer complaint is that the unit is noisy when dispensing ice. Unit tested with the ice bin removed and the auger motor is turning properly, no unusual noises. Bin reinstalled and dispenser retested. When dispensing cubed ice, some of the ice is coming out crushed. Possible issue with the bin jamming up at the front. Ordering bin.; ordrng 1 WPW10558424 (ice-contnr)"
We serviced a
WHIRLPOOL WASHER
Model WFW9600TA00
Near Annapolis, MD 21401
Israel R.
Job Details: 09/08/2023
F35 Aalog pressure sensor failure. Suds. Customer complaint unit is not washing and F35 error and Suds erro is coming up I ran test cycle and the unit start to fill and gives out suds error. I ran a normal wash. And the unit as soon as it starts to put water suds is dusplaying. I found the unit needs new pressure switch. Called and got a sub part. Collected in full on check.; ordrng 1 WPW10415587 (switch-wl 174.12)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Front Royal, VA 22630
Danny R.
Job Details: 09/08/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Joppatowne, MD 21085
Shane M.
Job Details: 09/08/2023
installed filter housing. unit working properly.
We serviced a
KITCHENAID OVEN
Model KODE507ESS20
Near Columbia, MD 21044
Alexander D.
Job Details: 09/08/2023
replaced both broil elements. cx doesnt want to fully preheat unit at this time because she wants to be prepared to ventilate her house. tested unit to make sure new elements are heating. advised cx to run self clean cycle in both ovens then wipe ovens out with wet rag after they cool off a little.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Winchester, VA 22601
Ezra M.
Job Details: 09/08/2023
"thermal event damaged harnesses. ordering cooktop and main harnesses.; ordrng 1 W11396691 (cooktop harness) and 1 W11685620 (harness, main)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Danville, VA 24540
Kyle A.
Job Details: 09/08/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near South Boston, VA 24592
Kyle A.
Job Details: 09/08/2023
Replaced compressor and drier and charged unit. Unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Farmville, VA 23901
Kyle A.
Job Details: 09/08/2023
Cx complaint of door leaking. Did confirm seal not pressed in on right side of unit. Reseated seal and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near ,
Chris B.
Job Details: 09/08/2023
cx comp unit will not cook for more than 2 secs insp unit found interlock not engaging door adjusted intelocks tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Great Mills, MD 20634
Shane B.
Job Details: 09/08/2023
cx complaint is the door ajar light being on even with all doors closed. cx said he got some items out of the freezer one day and door ajar light was on afterwards and has not turned off since. FC light is also out. i inspected FC door switch and found if i push door swtich shut door ajar light turns off and when released the FC light works. door is not making conact with switch. top of door bows downward slightly. i used some foam so door will make better contact and quoted cx for a new FC door. quoted cx for repair. he paid service call and said he wants to call whirlpool before deciding to replace door or not.; ordrng 1 W11435351 (FC door)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Ocean Pines, MD 21811
Frederick R.
Job Details: 09/08/2023
"CX complaint is WM loud noise. INspected/tested and found unit has an excessive wobble. Adjusted level legs to try to remedy issue and had little success. Ordering gearcase, suspension rods, slider and agitator. 2ct SS job. Cannot reschedule at this time; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11550891 (agitator) and 1 W11400156 (sudpension) and 1 W11178227 (basket)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Charles Town, WV 25414
Ricky E.
Job Details: 09/08/2023
"unit no longer making a noise and hasnt for a week. ran unit with a load and stopped and restarted unit multiple times, but the unit didnt generate a noise..."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Takoma Park, MD 20912
Shawn D.
Job Details: 09/08/2023
cx complaint timer knob is broken said was getting by for a while now the shaft comes out. inspected unit and confimred timer is bad knob at house looks good. infomred cx part is on back order and he already new it was. ordering timer for return; ordrng 1 W11685947 (timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Brandywine, MD 20613
Leon
Job Details: 09/08/2023
cx complaint is unit lights not cutting on confirmed the issue tested switch and the left switch didnt work at all cx would need new switches for unit; ordrng 2 W11396033 (switch)s and 2 W11445850 (switch)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Williamsburg, VA 23185
Lucas R.
Job Details: 09/08/2023
"cx complaint unit freezing in center of ff, checked unit found ff temp at 36 degrees, data loggers show fluctuating temps between 28-40, typical for dual cool, avg ff temp is 37 degrees in test 28, avg fc temp is 0 test 29, bottle of frozen water was placed directly in front of vent, advised cx to keep product away from vents to allow proper airflow, called techline spoke with austin advised to bump temp up to 39, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model PYE2300AYW
Near Arlington, VA
Jason A.
Job Details: 09/08/2023
CX complaint DRYER not running. Repalced thermal fuse & test drum spins & unit heats. Advised CX vents are not flowing & have them cleaned > JJ
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Harrisburg, PA 17103
Cody H.
Job Details: 09/08/2023
CX complains unit does not ignite. Found unit igniter had failed and will need replaced again. ordering igniter and control for use on return. Office to schedule with cx when all parts arrive.; ordrng 1 W11176454 (igniter) and 1 WPW10556708 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Townsend, DE 19734
Taylor F.
Job Details: 09/08/2023
Cx complaint is unit not cooling proeprly. Cut into the system and found it low on charge. Was able to find the leak where the condensor goes into cabinet and make the repair. Pressure tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Greencastle, PA 17225
Andrew S.
Job Details: 09/08/2023
Cx complaint is that the unit is taking multiple cycles to dry on Med heat. Upon arrival I removed the lint screen and found that the unit is not getting good ventilation. I then tested the voltage and found that the unit is getting the proper voltage. I verified at the exit point of the duct that it is not getting much flow at the exit point. I removed the vent hose from the rear of the unit and found that the hose has lint build up in it preventing the air from flowing out properly. i informed the cx that they will need to have the vent ducts cleaned. Unit is functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Fort Belvoir, VA 22060
Lloyd B.
Job Details: 09/08/2023
"Cx complained that after multiple back to back usage, the unit would no longer heat until cooled down. Inspected the unit and found no error codes and good air flow outside. Explained all to tech support and they say that the cx is just letting the motor get too hot and it is normal use. Job Complete"
We serviced a
IKEA HOOD
Model IH8432RS
Near Annandale, VA 22003
Christian C.
Job Details: 09/08/2023
Cx complaint unit is not working. Inspected unit found no power coming from transformer. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Winchester, VA 22601
Ezra M.
Job Details: 09/08/2023
"missing hardware from terminal block. used terminal wire set, tested unit, heating and working properly; ordrng 1 279318 (terminal em vs), used 1 279318 (TERMINAL) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Oakton, VA 22124
Christian C.
Job Details: 09/08/2023
Cx complaint IM is not working. Inspected unit found fill tube clogged with ice. Installed fill tube. Tested IM cycled normally. IM filled with water. Cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Dagsboro, DE 19939
Frederick R.
Job Details: 09/08/2023
CX complaint is WM still bouncing.after repair. Inspected/tested and found unit out of balance. Unit leveled up by prior tech and bubble shifted forward. Leveled unit properly. Also found mounting screws for pedestal not tightened down to bracket at all. Spoke to Kurt at WPTL. Went over issues and he duggested the above actions. Unit is now truly level and is working as designed. Issue was with pedestals. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/08/2023
time not staying the same on this vist husband connected wifi and will monitor time and look for changes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Baltimore, MD 21207
Justin S.
Job Details: 09/08/2023
main control ice maker and door switch all already replaced for this unit. the cx says the unit is not making ice. found the unit dispenses water and activates the auger with the pads. no ice in bin. jumped t and h in test 25 and the ice maker does not activate. found the ice maker is getting 120vac from purple to white. reset power to the unit and no change. the unit needs the ice maker replaced again; ordrng 1 WPW10300024 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Ocean City, MD 21842
Frederick R.
Job Details: 09/08/2023
"CX complaint is FC frosting over. Inspected/tested and found unit defrosted. Did see pics. Seems the slides are defective or the FC gasket. ice frozen around damper box so Damper my not be working at all times. Ordering slides and gasket from FC. Damper, control and harness.; ordrng 1 WPW10594329 (control) and 1 WPW10317076 (cntrl-elec) and 1 WPW10224292 (harns-wire) and 1 W10571967 (frz door gasket (gr)) and 1 12002497 (gear (left)) and 2 WP13055901 (slide)s and 1 WPW10284692 (bracket) and 1 WPW10284693 (bracket)"
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM00
Near Washington, DC 20010
Brian F.
Job Details: 09/08/2023
"Installed power board, ran test 57 to harvest, filled with test 45, cleared blocked condenser coils, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Aylett, VA 23009
Thomas B.
Job Details: 09/08/2023
Removed and replaced the door lock assy tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Woodbridge, VA 22192
Tanner B.
Job Details: 09/08/2023
"Installed new regulator and broil burner tube, tested unit.. Getting spark from ignitor and gas but will only light a small flame at tube/ ignitor and let gas out .. will not light entire burner . bake and cooktop are working.. contatced wpl. unit needs cooktop orfices, broil orfice and power cord .. broken ground in cord; ordrng 1 W11435700 (fitting) and 2 W11428753 (lf/rf orfice)s and 1 W10849720 (lr orfice) and 1 W10849719 (rr orfice) and 1 W11023766 (cord)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 09/08/2023
"Installed parts ordered, vacuumed and charged with 47 grams of R600A...found high side and evaporator restricted, unable to clear. Ordering parts for the return visit, advised Hotel Maintenance parts on order, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11578004 (EVAPORATOR) and 1 W11504450 (COUPLER) and 1 W11506619 (COUPLER) and 1 W11099499 (DRIER JT VS) and 1 RTKR600A8 (R600A JT VS), used 1 W11099499 (DRIER), and 1 RTKR600A8 (R600A) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Ashland, VA 23005
Thomas B.
Job Details: 09/08/2023
Cx complaint inner glass shattered inside needs inner door glass asked for the settlement documents cx acted like she had no clue what I was talking about and called her husband and he demanded I contact RCI Builders for this. Told me I did not need any documentation they could provide packed up and informed I could not install glass until proper documentation could be provided; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Perry Hall, MD 21128
Shane M.
Job Details: 09/08/2023
installed parts. unit working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JURFL242HM00
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 09/08/2023
"Cx complaint, not cooling properly, tested all circuits, found 120 vac at the control, reset the UI-Panel. Called tech line and spoke with Sterling to document. Unable to get any circuits to operate, no signal dc voltage at the control to the inverter board, per tech line advised to order Control and UI-control, direct ship to the cx, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11407976 (power-control) and 1 W11407964 (UI-Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Ashland, VA 23005
Thomas B.
Job Details: 09/08/2023
Cx compliant unit is not working properly inspected unit removed and replaced the compressor and drier filled with R600A tested for proper use unit now functions Normally
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Bristow, VA 20136
Daniel J.
Job Details: 09/08/2023
dishes not being cleaned found debris in spray arms cleaned as much as possible loud noise from diverter motor and spay arms didnt appear to be moving replaced sump assy tested no leaks debris still blockiing some ports on spray arms ordering spray arms middle and lower; ordrng 1 JDTSS244GL0 (lower spray arms) and 1 WPW10448645 (middle spray arm)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/08/2023
Installed new part. All check ok.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Moseley, VA 23120
John P.
Job Details: 09/08/2023
Reset control tested working as designed
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/08/2023
"severe damage to console and cooktop of range. will need rear cover, control, console, cooktop, and both end-caps; ordrng 1 W11219365 (endcap-pnl L) and 1 W11219370 (endcap-pnl R) and 1 W11323155 (control panel, white) and 1 WP8272473 (cover-rear) and 1 W11594224 (control) and 1 8195532 (cooktop) and 2 WP3195060 (pin-cooktp)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Little River, SC 29566
Jason T.
Job Details: 09/08/2023
"Installed control, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Madison Heights, VA 24572
Kyle A.
Job Details: 09/08/2023
Installed compressor but when i went to install the dryer units cap tube slid right out of the cabinet. Unit is unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22304
Jason A.
Job Details: 09/08/2023
"CX complaint FRIDGE never cooled after compressor replacement. Installed new cap & harness, inverter, HMI control & fascia. Plug unit in & set killawatt to show WATTs. Waited & unit powers up but compressor doesnt run. Got into diagnostics to show error codes. Pushing speaker & lower left FC icon cannot get into diagnostics. Verified buttons are active in normal m"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 09/08/2023
"Cx complaint, ice container stuck in the casing, no ice production, removed the ice container. Found water leaking from the icemaker and inlet water tube causing the issue. Advised cx parts onn order, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11548540 (ICEMAKER) and 1 W11415785 (WATER-TUBE)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bedford, VA 24523
Kyle A.
Job Details: 09/08/2023
Units harness is severed at drain pump. Ordering harness.; ordrng 1 W11643701 (Harness)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 09/08/2023
Installed cord and unit is now as designed.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/08/2023
"Customers complaint is unit is not freezing in the freezer at all, its like a second fridge. Found there is a restriction in the evap. NTO parts.; ordrng 1 WPW10608485 (evap) and 1 WP978025 (service valve) and 1 WPW10143759 (drier)"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS01
Near Roanoke, VA 24012
Kyle A.
Job Details: 09/08/2023
Will go next time in area.; saved tckt
We serviced a
MAYTAG WASHER
Model WTW8500DC5
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 09/08/2023
Cx complaint unit is not working properly inspected unit removed and replaced the console assy came up with F2E3 Indicates that the machine control or user interface ID do not match the expected values. Verify that the ACU and UI part numbers are correct.Ordering console assy; ordrng 1 W11035010 (console)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/08/2023
Customers complaint is unit not heating. Found loose wire on the heater. Reinstalled all check ok.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/08/2023
i was able to access unit and replace both drum rollers and belt as per previous visit. I found unit now checks good.
We serviced a
JENNAIR REFRIGERATOR
Model JBZFL24IGX00
Near Alexandria, VA 22303
Jason A.
Job Details: 09/08/2023
CX complaint FREEZER not making ice consistently. Measured both HTRs 41.2 & 41.6 ohms (43 ohms spec in troubleshooting guide) Loose ice & ice sheets around icemaker indicating water spraying or dripping past icemold. Replaced fill tube & icemaker. Original icemaker has ice cubes but did not cycle. Likely a bad icemaker. Test 66 12.5VDC at both htr connectors. Added insulation covering fill tube exposed to FC temps. See SDpics. Test 97 good fill into measuring cup. Ran test 120 harvest good & 97 good fill. NO LEAKS - - - heated gasket & removed stray plastic. Frost condesnation all over interio > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/08/2023
Found unit had ice blocking the drain line. Removed ice and all check ok.
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Midlothian, VA 23112
Joseph D.
Job Details: 09/08/2023
Replaced valve and unit now filling properly. Full frost pattern no issue noted with cooling system
We serviced a
MAYTAG REFRIGERATOR
Model MFI2670XEM4
Near Townsend, DE 19734
Taylor F.
Job Details: 09/08/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Replaced the IM from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model JJW9530DDS
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/08/2023
Customers complaint is door is falling off the hinges. Found hinges are bad an d need to be replaced. CUstomer approved estimate. Collected full amount.; ordrng 1 12002489 (hinge kit)
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Camp Hill, PA 17011
Cody H.
Job Details: 09/08/2023
"CX complains unit is leaking from front of unit. CX states this has been issue for about 6 months and has continued getting worse. CX is within manufacture warranty according to POP as well as entitlements. unit shows f5e4-door not open error, unit has running water stains below door as well as below dispenser. Ran unit through test 12 and unit did not leak. Filled unit with test 3 to mid way up door unit ran until auto drain kicked in without any leaks. Ran unit through cycle cx had most recent issues with, found unit leaking a drop every couple seconds from dispenser and running down the door seal. Showed this to cx who does not believe this is the only issue and asked tech to confirm, even though unit shows no leaks from anywhere else. Orderin dispenser for return. CX email and phone; ordrng 1 W11524105 (dispenser)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Broadlands, VA 20148
Simon
Job Details: 09/08/2023
CX complaints DW error code F8E4.Inspected unit and found the float switch wet .cleaned float switch tested unit .no leak and no error code found .unit works as designed. CX paid for service call and laborSZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/08/2023
Installed new maker. All check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Waynesboro, PA 17268
Andrew S.
Job Details: 09/08/2023
Cx complaint is that the unit is making a clicking noise when running. Upon arrival I found that the unit is turning on and heating but the fan is making a clicking noise when running. I turn the fan on alone and found that the nois e is coming from inside the fan. I found that the unit is vented to the roof and has a box built around that vent. I am ordering the fan. Cx will remove the panel from the vent covering before we return. Will need a 2nd tech to assist with removing the unit. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11441128 (Fan)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Halethorpe, MD 21227
Dustin F.
Job Details: 09/08/2023
"CX complaint: timer messed up againInspected unit, confirmed CX complaint, found timer ceased up. New timer is now defective as well. contacted OFfice and got part ordered after speaking to WP Tradecare(wasnt given file number) ordering new updated timer.; ordrng 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/08/2023
Customers complaint is trim piece is breaking apart. Found trim needs to be replaced. NTo part.; ordrng 1 W11564642 (trim)
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near East Petersburg, PA 17520
Justin L.
Job Details: 09/08/2023
Cx complaint smell of gas using center burner. Found that the burner wasnt sitting flush causing uneven flame and smell. Adjusted and tested and smell went away. No further work needed
We serviced a
WHIRLPOOL OVEN
Model WOD52ES4MZ00
Near Pikesville, MD 21208
Brian R.
Job Details: 09/08/2023
cx complaint is unit said mis wire and unit would not work. says lower oven works but upper does not. checked unit and will order parts needed. no responce with console. as soon as parts are in office will schedule.; ordrng 1 W11594228 (Console Black) and 1 W11594418 (Control)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/08/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Front Royal, VA 22630
Danny R.
Job Details: 09/08/2023
both hindges were failed and not holding door up replaced hindges now checksok
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Brian F.
Job Details: 09/08/2023
"Cx states unit keeps adding time to cycle, tested and confirmed. Installed new control, tested with normal cycle, cycle started with no issues, time remaining now going down as expected. Unit is now working properly."