We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Columbia, MD 21045
Robert L.
Job Details:
11/09/2023
"cx complaint after washing rug unit would not start clicked, found f7e5, found actuator skipping, replaced actuator from pre-id, and recalibrated unit, tested all ops ok, cx started load"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20007
Samuel R.
Job Details:
11/09/2023
cx complaint unit is not cooling.inspected unti and coudl confirm.found unit fan to unit come on or compressor.found unit getting 120v.foudn control to not respond when pressing for a command.replaced control and tested unit.started cooling and unit is now good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Frankford, DE 19945
Frederick R.
Job Details:
11/09/2023
"CX Complaint is water in gasket FC. Inspected and verified. Adjusted setting for horizontal mullion. Also found gap at top of FC mullion which I corrected with silicone from VS. Unit is now working properly. Job is complete; ordrng 2 W10841140 (adhesive FRVS)s, used 2 W10841140 (ADHESIVE FRVS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/09/2023
installed control panel cust had on site.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Gloucester Point, VA 23062
Lucas R.
Job Details:
11/09/2023
"cx complaint unit clothes wet at end of cycle, checked unit found f0e3 off balance code, all loads passed in diagnostics, wiring checked good, leveled unit and set to high fill on normal and quick wash, gound small amount of oil in rotor indicating bearing failure in gearcase, ordering gearcase repair, unable to seperate agitatior, or spanner, will likely need to be cut.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11551646 (spanner) and 1 W11550891 (agitator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV1
Near Annapolis, MD 21403
Israel R.
Job Details:
11/09/2023
"installed vent assembly and seals .tested unit , unit is back to normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details:
11/09/2023
Cx complaint no cool. Was able to access unit and found defrost failure. Contacted tradecare and got P&L. Found heater wire disconnected. Cleared ice and patched for now but will need updated heater to correct. Once in office will need to set return; ordrng 1 W11650662 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/09/2023
Cx complaint fan noises. Cx had video evidence. Removed evap cover and had good frost pattern. Found fan ramping up sporadically and making noise. Replaced with pre-id and tested good. Contacted techline and spoke to Andrew unit operating as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mechanicsville, MD 20659
Davonte
Job Details:
11/09/2023
"cx complained unit woulsnt start wash cycle, couldt confirm cx complaint. inspected unit, didnt have any error codes. ran a diag wash cycle and unit completed cycle, started a normal wash cycle, and unit began to wash as should. advised cx that you habe to hit the staet button twice once selecting a wash cycle."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hagerstown, MD 21742
Ken M.
Job Details:
11/09/2023
"Customer complaint is that the unit is not drying as well as it used to before moving. Unit tested and found the unit is heating properly, but the customer's vent on the exterior of the building is blocked with lint. Customer referred to building maintenance to have the vent cleaned. Unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS05
Near Centreville, VA 20120
Richard B.
Job Details:
11/09/2023
"CX complant , No ice made. Inspected unit and found ice maker rotates but dosent call for water. Ordering ice maker and valve. Further work needed. RB; ordrng 1 W11650057 (ice maker) and 1 W11225845 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Centreville, VA 20120
Richard B.
Job Details:
11/09/2023
CX complant. Dishwasher leaking and making ceiling wet downstairs. Inspected unit and found dishwasher pulled out of cabinet . Found back of cabinet dented on right and left side at the top . Found calcium deposits on left side where seams meet and unit has been leaking from. Ordering tub assembly . Further work needed. RB; ordrng 1 W11409866 (tub assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Beltsville, MD 20705
Emmanuel R.
Job Details:
11/09/2023
Cs unit is making a noise and frost under the ice bin. Confirmed complaint. I found the damper door is excessevily loud and ice door not sealing. ORderign deamper and icedoor.; ordrng 1 W11236851 (diffuser) and 1 W11098702 (door-ice)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/09/2023
"left rear element failed, replaced element and tested, working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Springfield, VA 22152
Robert W.
Job Details:
11/09/2023
"CX Complaint is there is frost building in FC floor and RC fan is making a noise..Inspected unit and found frost building in FC flood and on FC inner door Door seems to be sealing gasket seems to be ok, but no sign of rail issue. RC output and intake for IM the gasket is iced up and is allowing extra air in RC cleared ice and gasket is sealing but FC is running more due to air bleed, RC tested fan and fan is making a strange noise fan not hitting ice good frost pattern, Also found gap in RC cabinet and linner could be allowing more warm air in RC causing food to freeze. Ordering Door gasket and evap cover and Sealer for cabinet; ordrng 1 W11585972 (FC door gasket) and 1 8201711 (Adhesive)"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Elkton, MD 21921
Taylor F.
Job Details:
11/09/2023
Cx complaint is unit not cooling. On arrival found unit empty of refrigerant. Was able to find leak from previously installed dye drier. Repaired defectivew lockring fitting and replaced drier and coupler and compressor. Vacumed down and refilled with 49g of r600a. Low side pressure settled at 12in vacum. Unit is working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Edgewater, MD 21037
Israel R.
Job Details:
11/09/2023
Customer complaint UI is not turning on. I instaleld new console. Unit is back to normal operations..
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Davidsonville, MD 21035
Israel R.
Job Details:
11/09/2023
"cx complains unit doent make ice .installed icemaker , ice bin fan ,fill tube heater reste unit .ran test 56 error code erased .ran test 57 and ice maker harvesting.01 harvest complete .test 45 filled icemaker with water good .test 36 ice box fan is good.unit is back to normal operation. Did not have POP or picture from las tech and POP was blank."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Crofton, MD 21114
Israel R.
Job Details:
11/09/2023
Cx customer water is leaking. Replace dual valve unit i back to normal operations.
We serviced a
WHIRLPOOL COOKTOP
Model KECD807XBL01.
Near Crownsville, MD 21032
Israel R.
Job Details:
11/09/2023
cx complained the left font burner not turning on . installed new switch. tested and unit going threw all cycles .unit is back to normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annapolis, MD 21401
Israel R.
Job Details:
11/09/2023
"cx complained water dispensing when icemaker is activated . installed unit assembly wire .tested unit ,unit back to normal dispensing water and ice at correct time"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Centreville, VA 20121
Richard B.
Job Details:
11/09/2023
"CX complant Door falls . Inspected unit and found dishwasher in crooked . Door falls down. Found left hinge failed. Installed new left hinge . Put unit back in to cabinet after reassembling. Adjusted feet so door dosent hit dishwasher frame . Staighten out dishwasher so no longer crooked in cabinet . ran a test wash after checking for error codes. Unit working as designed. Job completed, No leaks. RB"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ03
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/09/2023
"cx complaint is the unit not cooling. cx said items in RC were warm and nothing in FC was frozen then unit started cooling again. when i arrived unit was set 1 setting colder than recomended in FC, set to recomeneded in RC. prob shows 36/-7. evap fan is running and doors are sealing. unit is currently working as designed. ordering 2 data loggers to monitor temps. cx is concerned this will happen again.; ordrng 2 datalogger (2 data logger)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fairfax, VA 22032
Demonte S.
Job Details:
11/09/2023
Inspected the unit. Found that the cx is saying Water is pooling on the left front corner. Checked the Tub Ring. Tub Ring is the old the outdated Tube Ring. Installed new Tub Ring. Tested the unit. Unit working as Designed.
We serviced a
KITCHENAID MICROWAVE
Model KEMC377KSS05
Near Bowie, MD 20721
Shawn D.
Job Details:
11/09/2023
"replaced magnetron,diode then did door spring put back together door is better and microwave heats good. unit is good to go"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Reisterstown, MD 21136
Brian R.
Job Details:
11/09/2023
replaced pats ordered and checked over unit. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Middletown, MD 21769
Ricky E.
Job Details:
11/09/2023
"tub and basket shipped dented, cracked and seemingly out of square... reordering parts. customer will need a pickup on those parts...; ordrng 1 w11219115 (outer tub) and 1 W10811960 (spin basket)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Stephenson, VA 22656
Ezra M.
Job Details:
11/09/2023
"installed fc light switch, pan front, rc door gasket and slide rails. glide defective, missing rivet and rivet holes damaged. reordering glide.; ordrng 1 WPW10170987 (glide reorder)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/09/2023
Cx complaint is that the unit is giving and F9E2 error code and is not working. upon arrival I verified the error code. I then accessed the control and tested the drain and tested the pump at J8-1 and J8-3 and found it to be reading OL. I then ran the unit and verified that the control was sending 120 v to the pump. I am ordering the pump. I quoted the cx for the cost of the repair. Cx paid all but the labor. Please contact cx when the part is available to schedule the return visit. Cx will owe for the labor on return.; ordrng 1 W11551760 (Pump)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/09/2023
Cx complaint is that the unit is not draining or starting any cycles. Upon arrival I found that the unit has an F9E1. I attempted to start a drain and spin cycle. I found that the unit is not attempting to start. I accessed the bottom of the unit and found that the wires at the drain have failed. I was able to repair the harness to test the pump. The unit is functioning. I quoted the cx for the cost of the repair. Cx will talk to spouse before they decide on the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB1
Near Elkton, MD 21921
Taylor F.
Job Details:
11/09/2023
Cx complaint is unit not filling with water. Found the unit working as designd and its possible that the sink was not turned on. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Richmond, VA 23235
Chris B.
Job Details:
11/09/2023
apon arrical found rc door was on site will need to order ss fc door W11202405; ordrng 1 W11202405 (ss fc door)
We serviced a
JENN-AIR OVEN
Model JMW2427DS02
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/09/2023
Customer complaint faulty light bulb replacement bulbs reset unit and working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near McLean, VA 22102
Jason A.
Job Details:
11/09/2023
"CX complaint FRIDGE temps in RC are colder than normal. Compressor noisey. Record 6hr avg. Test 28=37F, 29=2F, 30=35F, 31=16F. Unplug unit & pplug into killawatt. test 38 100% unit pulls 150W & compressor noisey. Tight cabinet & intake is blocked. Replaced compressor & condenser. Install drier. Check for leaks & & run vac 15minutes. Filled 4.50 OZ R134a. Good running & equalise pressures & good watt draw. Unit is cooling down. Advised CX allow 48hrs for temps to normalise. Place a digital thermometer in RC > JJ"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Glen Rock, PA 17327
Bernard M.
Job Details:
11/09/2023
"Replaced all parts per previous tech, recalibrated and ran test cycle. Unit completed test without further issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Crofton, MD 21114
Shawn D.
Job Details:
11/09/2023
cx complaint washed 3 loads went good then next load unit went off balance she said all towels and wash clothes moved to one side. inspected unit and is level suspension is good. unit has no error code serivce cycle checks good. went over load with cx and told her she needs more clothing in the unit she told me the issue she said the bigger loads no issue only small loads do this. cx will now understands she needs to cover the bottom of the washer and cant only wash 1 towel. calibrated control unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Pikesville, MD 21208
Shane M.
Job Details:
11/09/2023
installed door. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model LSE7804ACE
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/09/2023
Cx complained the unit did not spin. Inspected the unit and found that the pulley was broken and caused the belt to break. Unit needs new pulley and belt; ordrng 1 WP6-3037050 (pulley)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bedford, VA 24523
Kyle A.
Job Details:
11/09/2023
Cx complaint of unit being non responsive. Did confirm and found inline power unplugged. Reseated connector and tested unit and unit is now as designed.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Mechanicsville, MD 20659
Davonte
Job Details:
11/09/2023
"cx complained foot pedal on compactor was sticking, confirmed cx complaint. replaced bearing and foot pedal, unit now worming as should"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mechanicsville, MD 20659
Davonte
Job Details:
11/09/2023
"cx complained unit would fill with water but wouldnt wash dishes. confirmed cx compliant. unit had an error code of f4e3 wash motor not running. replaced sum with motor, tested unit. unit worked as should, no leaks."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Glen Burnie, MD 21061
Justin S.
Job Details:
11/09/2023
replaced the gasket and the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Parkville, MD 21234
Justin S.
Job Details:
11/09/2023
replaced the harness and tested. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Owings Mills, MD 21117
Justin S.
Job Details:
11/09/2023
the unit is badly damaged. the front and drum are damaged. the unit needs the front panel drum motor and blower need to be replaced; ordrng 1 W10248059 (panel) and 1 W10899578 (drum) and 1 WP694089 (wheel) and 1 279827 (motor!dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Crofton, MD 21114
Shawn D.
Job Details:
11/09/2023
"arrived to unit unplugged, recovered freon and it about had none in the system. replaced rc evap, fc evap, compressor, drier, coupler and on new fridge evap it is kinked some snapped pic before i brazed. i then vacumed unit down and wont hold vac has to be from the fridge evap. went to van and grabbed fridge evap assem from v/s this evap looks good so installed another one then vacumed system down and is holding so filled to 5.5. oz and started cooling. unit is good to go; ordrng 1 W11457263 (evap assem SD V/S), used 1 W11457263 (evap assem SD V/S) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36FMX02
Near Middletown, MD 21769
Ricky E.
Job Details:
11/09/2023
customer stated that the units ui was flashing. verified issue fnd 12vdc continous to the ui. unit has a faulty ui. ui is no longer avalable
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Lanexa, VA 23089
Orbie
Job Details:
11/09/2023
cx complaint unit still not making ice after repair. verified complaint. found ice being made but sitting on heater grid and not being cut into cubes. called techline spoke with Drew. 8.8ohm at grid heater. found wire hanging off gridheater causing heater not to work. ordering part needed for repair.; ordrng 1 W10919199 (grid-cuttr)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/09/2023
"Customer complaint is that when they unplugged the unit to perform some cleaning behind it, one of the prongs of the plug remained in the outlet. Visual inspection of the plug confirmed issue. Power cord replaced. Unit is working properly. Old part left with customer."
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Silver Spring, MD 20904
Ricardo S.
Job Details:
11/09/2023
"Cx complains about an error code f9e1, isnpected unit, the tub is full of water, unit not draining, the drain pump connection is loose. reset power, unit tested and washer drain fine"
We serviced a
WHIRLPOOL ICE MAKER
Model WRF555SDFZ16
Near Odenton, MD 21113
Dustin F.
Job Details:
11/09/2023
"cx: complaint: Had concerns about how loud unit was. Inspected unit, could not confirm complaint jumped T and H during test to test fill and dispensed water. icemaker and valve both sound normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Dustin F.
Job Details:
11/09/2023
"unpon arrival, found FC door warped and preventing door from closing. Ordering FC door and gasket.; ordrng 1 W10821257 (FC door) and 1 W10571967 (FC gaskett)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Washington, DC 20016
Samuel R.
Job Details:
11/09/2023
replaced water and tested unit.no leaks and unit is now working proerly
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Fayetteville, PA 17222
Drew B.
Job Details:
11/09/2023
cx complaint that unit leaking what appears to be from the the drain pump housing screws which are fully fastned tight. will need a tub for the leak anrd the leg for being bowed sidways causing shaking and banging. baskets will unseat and need 2 coutn for tub and not two tech can be done smoohting lightly alone. cx will call when tub arrived to return service.; ordrng 1 W11219115 (tub) and 1 W11399437 (pump) and 1 2count (2 count tub job) and 1 W11213957 (leg)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Clear Spring, MD 21722
Ken M.
Job Details:
11/09/2023
"Customer complaint is that the unit does not seem ot balance properly. Cabinet is level and suspension tested good. Checked for stored error codes and found none. Ran test cycle and determined that the basket is out of round, which is causing the balance issue. Ordering basket.; ordrng 1 W11513243 (basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fayetteville, PA 17222
Drew B.
Job Details:
11/09/2023
cx complaint that unit is not making ice and when arrived ofudn the icemaker half twisted and stuck in rotation and tried jumping nad no luck.. replaced icemaker with pre id part and tested unit rotated completely and filled with water and no issues
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/09/2023
"Cx complained the unit made a noise and did not heat. Installed new magnetron, diod, capacitor and transformer and tested and it now heats with no noise. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Colonial Heights, VA 23834
John P.
Job Details:
11/09/2023
Tested unit was unable to duplicate issue advised per tech lines recommendation to change valve. Ordering valve.; ordrng 1 W11482383 (Valve)
We serviced a
JENNAIR HOOD
Model JVR0430HS0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/09/2023
Cx complained the unit made noise. Installed new motor and wheel and spun by hand and it spins with no noise. Could not install because there is no cord to attach. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Frederick R.
Job Details:
11/09/2023
"CX complaint is fridge making loud noise. Inspected/tested and found diffuser making a loud grinding noise, more than normal. Ordering new diffuser. Cannot reschedule due to part availabilty; ordrng 1 W11236851 (diffuser)"
We serviced a
KITCHENAID ICE MAKER
Model KSSC42QVS10
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/09/2023
"Cx complained the unit stoped making ice and leaked. Installed new ice maker and when cycling, no leaks. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WED8127LC2
Near Elkridge, MD 21075
Justin S.
Job Details:
11/09/2023
the unit is not working. found the belt has split. replaced the belt with vs and retested. the unit is now spinning blowing and heating good. the unit is now ready; ordrng 1 661570V (belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/09/2023
Cx complained the units door did not shut. Inspected the unit and found the railings aren't pulling the door shut like the other 3 doors. Unit needs new rails; ordrng 1 W11568762 (rail left hand) and 1 W11568764 (rail right hand)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Abingdon, MD 21009
Justin S.
Job Details:
11/09/2023
the unit is not spinning blowing but i hear the motor trying. found the unit needs the motor and blower; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Baltimore, MD 21230
Alexander D.
Job Details:
11/09/2023
"cx complaint bellow is full of mold and has a puddle of water in the bottom. inspected unit and verified complaint. showed cx how theres drain holes in bottom of bellow and how to unclog them. advised mold more than likely wont clean off and have to replace bellow. unit is stacked in closet. advised cx he can either unstack unit himself or pay for 2nd tech to help me unstack it. quoted 592.40 for replacing bellow with 2nd tech. cx paid 139.00 service call and wants to shop around before continuing with repair. cx said he might unstack it himself. if cx calls back and needs 2nd tech to unstack unit, he will owe 453.40. if cx unstacks unit himself he will owe 333.40. advised service call is good for 30days;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Westminster, MD 21157
Justin S.
Job Details:
11/09/2023
the unit is not cooling in the refrigerator. found the diffuser is not moving. replaced the diffuser with vs and retested. the unti is now cooling good in bioth sections. the unit is now ready; ordrng 1 W11236851 (diffuser)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Ashland, VA 23005
Thomas B.
Job Details:
11/09/2023
Removed and replaced the front door glass skin tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lothian, MD 20711
Shawn D.
Job Details:
11/09/2023
"cx complaint unit stopped working giving error codes, said its been 40 days since unit has been used has been away on vacation. inspected unit f9e1 f8e3 f0e2. checked pump filter cx cant get to and found some debrees so cleared them and also found pessure hose loose so reseated that and is tight. ran test 12 and went through great and drains goood. unit is good tog o"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/09/2023
Cx complaint units is not working properly inspected unit found after replacing the pulley noticed pulley clutch would not lock Into place and when forced to click In would jam ordering the gearcase found excess gearcase oil on old pulley. Tried to pull off the agitator plate and it's stuck ordering agitator plate as well; ordrng 1 W11454734 (Gearcase) and 1 W10902814 (washplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/09/2023
came out to replace parts on unit disassembled and replace all parts needed for repair . tested and unit is now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lynchburg, VA
Kyle A.
Job Details:
11/09/2023
Changed valve and tested unit and unit is now as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Upper Marlboro, MD 20774
Shawn D.
Job Details:
11/09/2023
"cx complaint unit is showing f8e4 error code and beeping so tunred breaker off. inspected unit then turned power on and drained over flow pan and while i was doing that i noticed a drip coming from the small line on water valve, found clamp on sideways causing leak so fixed that then reinstalled drain pan checked for errors and had f9e2 f8e4 so cleared codes and ran service cycle and it cokpleted with no leaks. unit is good to go"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rocky Mount, VA 24151
Kyle A.
Job Details:
11/09/2023
Replaced parts and tested unit and unit is now as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23324
Zachery R.
Job Details:
11/09/2023
"cx complaint unit squeeling, checked unit, come to find defective motor pulley, also idler is defective. ordering idler and motor to complete repair.; ordrng 1 WP691366 (pulley-idr) and 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Rocky Mount, VA 24151
Kyle A.
Job Details:
11/09/2023
Compressor was locked up and second compressor failed. Replaced compressor twice and units pressure stabilized. Unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23325
Zachery R.
Job Details:
11/09/2023
"replaced bulkhead and drum, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/09/2023
Cx complaint of unit being unresponsive. Did confirm and found ui unplugged. Reseated connection and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Hampton, VA 23664
Carl A.
Job Details:
11/09/2023
"cx complaint ofu nit leaking water and the dispencer not closing,checked unit to find no error codes at this time tested ran unit to find dispencer door would not close and that the sump and motor leaking water from the diverter motor; ordrng 1 W10861000 (detergent dispenser) and 1 W10805015 (pump&motor)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ01
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/09/2023
Units fan is seized and recieving power. Orderi g fan assembly as unit is overheating.; ordrng 1 W11441128 (Fan)
We serviced a
UNKNOWN REFRIGERATOR
Model MRT118FFFH01
Near Hampton, VA 23663
Carl A.
Job Details:
11/09/2023
"cx complaint of unit not cooling,checked unit to find no frost pattern and temps at room temp ,pulled evap cover to find no ice ball either ,went ot back side of unit to pull an amp draw of .2 of an amp ordering parts need for seal system work; ordrng 1 W10836706 (evaporator) and 1 W11092625 (Refrigerator Compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Roanoke, VA 24018
Kyle A.
Job Details:
11/09/2023
"Unit is not heating. Units capacitor is in range. Ordering high side diode,magnetron,and transformer.; ordrng 1 W11391712 (Mag) and 1 W11685625 (Trasnformer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/09/2023
"cx complaint unit not making ice , checked unit and found ice maker has lost home postion with a error e5 . also found left leg warped not allowing unit to be leveled . ordering all parts for repair to unit .; ordrng 1 W11658802 (ice maker) and 1 WPW10515763 (Refrigerator Front Left Roller) and 1 WPW10515762 (front right roller)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/09/2023
Unit is not heating at all. Control is sending voltage. Ordering high side due to mag reading out of range.; ordrng 1 W10754299 (Mag) and 1 W11545872 (Trasnformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dover, PA 17315
Bernard M.
Job Details:
11/09/2023
"CX complaint uniit won't complete cycles. Entered diag and found error codes F6E3 miscommunication error and F7E4 basket re-engagment fault. Ran test cycle and found unit wouldn't begin agitation and F6E3 code would display. Erased codes and ran another test, unit got to spin cycle and wouldn't reach max rpms. Gave cx quote for full repair and she'll be purchasing new unit. Cx paid $139 service fee."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Berkeley Springs, WV 25411
Ken M.
Job Details:
11/09/2023
"Customer complaint is that the timer knob is free spinning, making it difficult to start a cycle. Per SP, unit needs a new timer and knob.; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB
Near Bear, DE 19701
Taylor F.
Job Details:
11/09/2023
Cx complaint is door seal issues. Found a small air leak in the top left corner of the FC door and was able to correct it with a heat gun. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/09/2023
"cx complaint unit buzzes loudly then clicks not cooling, confirmed issue, compressor seizing up and over load clicks off, ordering compressor, drier and fittings, collected $139 visa, parts and labor CBE, 2 count sealed system; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (fitting 27A) and 1 W11504447 (fitting 27B) and 1 W11542830 (compressor) and 1 W11504416 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506621 (fitting 28C) and 2 W11506621 (fitting 28D)s"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23231
Chris B.
Job Details:
11/09/2023
replaced valve tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Beltsville, MD 20705
Emmanuel R.
Job Details:
11/09/2023
"Upon inspection i found oil on the rc evap and oil on the filter drier. Replaced both items and checked for leaks no leaks detected, unit also held a vaccum. Filled 56g r600 and watched for a frost pattern. Unnit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Annapolis, MD 21409
Israel R.
Job Details:
11/09/2023
"cx complained oven was not working and cooktop .pulled unit out and seen that the main terminal bolck has failed .and shorted the harnnes and temnal block .Unit will need new harness .ordering harness told cx about the main plug to order Cx wil need get new plug. Harness is not in stock call cuwtoemr when part is available.; ordrng 1 W11532661 (main harness) and 1 WPW10245259 (block-term IRVS), used 1 WPW10245259 (TERMINAL BLOCK IRVS) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS05
Near Hedgesville, WV 25427
Ken M.
Job Details:
11/09/2023
Customer complaint is that the cooktop labels are fading to the point that they cannot be seen to tell where the burners are set at. Visual inspection confirmed the issue. Ordering cooktop and bezels.; ordrng 1 W10722086 (cooktop) and 5 W11117438 (bezel-knob)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Norfolk, VA 23503
Carl A.
Job Details:
11/09/2023
installed parts tested unit works as deisgned
We serviced a
WHIRLPOOL WASHER
Model WTW5700SW0
Near Martinsburg, WV 25403
Ken M.
Job Details:
11/09/2023
"Customer complaint is that they have to hold down the lid to get the unit to run and that it is leaving a gritting material behind at the end of the cycle. Inspection of the drum found no defects that could cause the grit.. Inspection of the door switch found that there is play in the switch assembly that is preventing the lid from toggling it properly. Ordering lid switch. The loose lid switch connection can be interferring with the drain and spin cycle, causing the material build up.; ordrng 1 WP8318084 (switch-lid)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/09/2023
"cx complaint unit not heating checked unit and found high limit thermostat defective causing not vac to element . element reading good , along with all other safetys other then High limit thermostat . ordering tco sense high limit was blown along with element .; ordrng 1 WP3977767 (High Limit Thermostat) and 1 279816 (tco)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Baltimore, MD 21206
Alexander D.
Job Details:
11/09/2023
"cx complaint unit wont start cycle. lid lock light just flashes. inspected unit and verified complaint. found f5e1 lid switch fault error stored. found unit not seeing lid is closed. replaced lid latch. ran calibration and autotest. unit is now working properly. quoted 383.66, cx only has cash, advised i dont have any change. cx paid 385 cash"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Warrenton, VA 20187
Daniel J.
Job Details:
11/09/2023
fridge not making ice test 56 error of e2 test 57 02 not complete timed out no sound from icemake motor nothing blocking icemaker while inspecting unit customer pulled up a standard two year warranty from kitchenaid.com informed customer no way to verify whicn models as its past business hours entitlements showing standard one year customer is aware a fee might be due to being out of warranty; ordrng 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Abingdon, MD 21009
Neil H.
Job Details:
11/09/2023
cx complaint she had unit not cook chicken breast fully explained rack placement in the manual that will explain which rack to use for proper cooking results unit temp accurate.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Norfolk, VA 23518
Carl A.
Job Details:
11/09/2023
"cx complaint of unit filling of water on its own,checked unit oto find the following error code F8E1,found that the water valves are failing and not closing ordering parts needed for repairs; ordrng 1 W11316255 (valve) and 1 W11316256 (Washer Water Inlet Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Finksburg, MD 21048
Brian R.
Job Details:
11/09/2023
cx complaint is she went to do a load of wash and opened lid and pieces broke off lid on lower left corner and when lid closes it doesnt sit down like is should. cx elder and doesnt fling open ao slam lid. unit will need lid replaced. she also stayed when calling in upset whirlpool told her everything is covered and she wont need to pay anything. as soon as lid is in office will schedule.; ordrng 1 W11102314 (Lid)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/09/2023
"upon arrival delivery date not updated in entitlements, cx spoke with costco agent, advised info was sent to tradecare, tradecare and office closed, proceeded to diagnose unit, found left front burner not sparking, ordering electrode and module. parts in stock.; ordrng 1 W11661929 (electrode) and 1 WPW10475149 (spark module)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21015
Neil H.
Job Details:
11/09/2023
replaced the pantry doors and found pantry harness broken and the lights now on waiting on the left rc door; ordrng 1 W11330971 (Whirlpool Refrigerator Dispenser Control Board) and 1 W11170612 (harns-wire) and 1 WPW10675033 (Whirlpool Refrigerator Control Board)