We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21014
Neil H.
Job Details: 12/01/2022
"1.9 AMP DRAW ORDERING FF EVAP,DRIER,AND COMPRESSOR JUST IN CASE NEEDED 3COUNT S.S. JOB$120 COLLECTED TODAY AND $450 DUE ON RETURN FOR LABOR; ordrng 1 W11492867 (Whirlpool Refrigerator Evaporator) and 1 W11575003 (VALVE) and 1 W10832994 (compressor) and 1 876764 (valve) and 1 978027 (valve) and 1 978026 (Whirlpool Refrigerator Service Valve), used 3 LOOK (3COUNT S.S. REPAIR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Richmond, VA 23221
Joseph D.
Job Details: 12/01/2022
"cx complant unit clicking when opening dsoor confirmed complaint. adjusted ff door to proper height and it no longer clicks, adjusted freezer gasket, and calibrated measured fill to dispense 18 ounces instead of 8 at customers request"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Kensington, MD 20895
Roberto I.
Job Details: 12/01/2022
"CX complaint icemaker rarely makes ice.Ran test 120, the icemaker cycled very noisy and got stuck on 02. Removed part, found it broken. Fill tube heater ok. Ordering icemaker W11557000. Cx paid in full ($406.28 with check # 4661); ordrng 1 W11557000 (icemaker)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Arlington, VA 22201
Emmanuel R.
Job Details: 12/01/2022
"Cs water filter wont come out, confirmed complaint. I found the water pressure was holding filter in place but once got it out it worked fine. Customer didnt want to replace the filter head since this one isnt leaking or broken. Installed new water filter and had the customer take it out and reinsert it so she can have a feel for it. Collected for svc call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Washington, DC 20001
Mitchell H.
Job Details: 12/01/2022
installed broken piece on pantry adapter. unit is now good to go. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Tanner B.
Job Details: 12/01/2022
"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Reva, VA 22735
Robert W.
Job Details: 12/01/2022
CX Complaint is the unit isnt washing. Inspected unit and found error codes for motor and heater. unit wont wash and heater not coming on. ORdering control and sump.; ordrng 1 W10906426 (Control)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
"Cx complaint the unit doesn't clean dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit filled but no actve sump. Replaced sump using pre-id parts, ran test and unit completed test without any further issues. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Oakton, VA 22124
Demonte S.
Job Details: 12/01/2022
Installed the Motor Evaporator Harness & Grill. Tested unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 12/01/2022
"Installed qty 2 fridge door gaskets, leveled the unit, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chambersburg, PA 17202
Bernard M.
Job Details: 12/01/2022
"Cx complaint the unit doesn't make ice. Ran test 44 and the icemaker didn't harvest. Removed bin and out cover and found ice stuck in between the bail arm and tray. Removed all ice and any debris, ran test 44 and it harvested, ran test 45 and it filled with water. Unit checks good"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/01/2022
"cx complaint unit is loud.inspected unit and could comfirm.found unit to be squeeking from bad rollers.also found blower wheel to be making a tapping sound.upon further isnpection found unit dor assembly to be faulty and cause unit to properly close.cause door to scrape paint off cabinet.unit will need blower wheel, dryer repair kit and door assembly.will get touch up piant to prevent unit rusting on scrape marks 4392067 100 tribles 72017 49 tribles W11465962 special order; ordrng 1 W11465962 (door assembly) and 1 4392067 (dryer repair kit) and 1 72017 (paint) and 1 2ndtech (2nd tech)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Louisa, VA 23093
Eric F.
Job Details: 12/01/2022
"Installed pulley, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Crofton, MD 21114
Dustin F.
Job Details: 12/01/2022
"CX complaint: Middle Rack was broke and couldnt go back inInspected unit, found the adjuster had come loose off the rack, Readjusted the adjuster since there was no damage. tested unit, unit working as intended.; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Alexandria, VA 22303
Lloyd B.
Job Details: 12/01/2022
"Cx complained the unit did not operate correctly. Installed new control and after calibration, tested in diagnostics and it now operates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Wrightsville, PA 17368
Drew B.
Job Details: 12/01/2022
cx complaint tht unit is not cooling naf making loud buzzing sound from the compressor checked starr device found no change and found bad lockd compressor. will need 2 count for return; ordrng 1 WPW10143759 (filter) and 1 WPW10466675 (compressor) and 1 LOOK (LOOK) and 1 SSTECH (ss tech) and 1 2count (2 count)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Frederick, MD 21704
Ricardo S.
Job Details: 12/01/2022
"Cx complains abnout a vibration noise, inspected unit, the whole unit vibrate, the blower wheel housing is full of lints .. cx need to clean the dryer vent. blower wheel is clear.. unit tested and working ok"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Bumpass, VA 23024
Eric F.
Job Details: 12/01/2022
"Confirmed cx complaint unit freezing up in ice maker. Found ice maker fill tray with ice blockage, fill tube not frozen over or obstructed. Noted that unit has low water pressure through door, water flowing in at low rate. Removed filter, flow rate increased noteably. Low water pressure to ice maker can cause freezing issues, water trickles in and freezes in the line/resservoir. Cx states he has known issues with water/pressure sediment in the home and is getting them addressed, advised him to minitor water flow from door and change/remove filter as necessary to prevent problem from reoccuring."
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS109SSS06
Near Waldorf, MD 20603
Robert A.
Job Details: 12/01/2022
Cx complaint that the unit is not working as flashing an error code 'f6e0'. I inspected the unit and confirmed the complaint. The unit does not start at all because of the error code. I went in test mode and that's the only error code. The unit needs a new control and UI control. I informed the cx that because I'm not able to start it there may be a heating issue as well once the controls are installed. He understood clearly and still wants to order the controls to restore communication. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WPW10466825 (user interface 125.81)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Clinton, MD 20735
Robert A.
Job Details: 12/01/2022
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The start button is not responding at all. I entered test mode and it just continually flashes 'f6e2'. I cycled power and it did the same thing. I enter test mode and checked the interface test and most buttons did not respond. The unit needs a new control and UI panel. I quoted the cx for the repair and collected the service call by CC.; ordrng 1 W11324037 (control panel 163.35) and 1 W11322905 (control board 222.14)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hyattsville, MD 20783
Samuel R.
Job Details: 12/01/2022
replaced parts needed.there was no geasr case oil just over spilled detergent.unit is unleveled causing unit to not perform well.will habe to order suspension as two rods came bent.unitill need to have suspension changed and leveled correctly; ordrng 1 w111130362 (suspension)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Strasburg, PA 17579
Justin L.
Job Details: 12/01/2022
Cx complaint flame issues on left rear burner. Found that the oriface was clogged. Was able to clean and test unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608EBS01
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 12/01/2022
"Replaced LEd kit, all lights working ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20166
Richard B.
Job Details: 12/01/2022
"wp8286642 CX complant. Fridge continues to make noise on occassion , Inspected unit and could not replicate noise, Found cardboard touching components on bottom of unit and could cause buzzing noise. Isolated components with foam wedges to seperate cardboard from metal rails on bottom of fridge. Cycled power to unit and compressor kicked on and for now no buzzing noises On phone with techline for second time previous number CX advised he will moniter to see if sound returns . Got through with techline , Reported findings. Job completed. RB"
We serviced a
KITCHENAID FREEZER
Model KRFF300ESS01
Near North Bethesda, MD 20852
Roberto I.
Job Details: 12/01/2022
"Replaced parts, and also used a clamp (w488878) from v/s. Cycled icemaker, it filled ok and didn't leak.; ordrng 1 w488878 (clamp (RI van stock)), used 1 w488878 (clamp) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS00
Near Washington, DC 20002
Mitchell H.
Job Details: 12/01/2022
cx complaint unit not dispensing water well. instlled valve and tested. unit working as desinged. job completed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Owings, MD 20736
Shawn D.
Job Details: 12/01/2022
replaced ui and tested all buttons work and unit heats good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Washington, DC 20005
Mitchell H.
Job Details: 12/01/2022
cx complaint noise is still there. installed new pads per techlines request to compressor. tennents were not in and on vacation so they will need to let us know if issue is still there or to there liking. otherwise unit sounds pefectly fine to me. job completed.
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/01/2022
"cx complaint unit is loud.inspected unit and could comfirm.found unit to be squeeking from bad rollers.also found blower wheel to be making a tapping sound.upon further isnpection found unit dor assembly to be faulty and cause unit to properly close.cause door to scrape paint off cabinet.unit will need blower wheel, dryer repair kit and door assembly.will get touch up piant to prevent unit rusting on scrape marks 4392067 100 tribles 72017 49 tribles W11465962 special order; ordrng 1 W11465962 (door assembly) and 1 4392067 (dryer repair kit) and 1 72017 (paint) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 12/01/2022
"CX Concern the unit not cooling , found fc evap harness backed out and not allowing heater to come on .. reseated , cleared ice and ordering harness ..; ordrng 1 W11581973 (fc harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Seven Valleys, PA 17360
Sal R.
Job Details: 12/01/2022
"I was able to access and replace all parts. I then ran a test cycle and found the unit to be opperating as designed. UNit completed auto test and I found no further error codes in diag, UNit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Yorktown, VA 23692
Justin W.
Job Details: 12/01/2022
replaced fc led per service pointer tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Yorktown, VA 23692
Justin W.
Job Details: 12/01/2022
replaced fc led per service pointer tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fairfax, VA 22033
Demonte S.
Job Details: 12/01/2022
Console is cracked / Defective. Reordering Console. ( Any questions please check Sd Pictures.) ; ordrng 1 W11622490 (CONSOLE)
We serviced a
WHIRLPOOL HOOD
Model KIRD801XSS3
Near Elkton, MD 21921
Alexander W.
Job Details: 12/01/2022
Cx stated unit not working at all cx wanted to try a switch they had supplied switch not issue issue is with fan switch module now power to switch. Switch is NLA cx paid 120 by check
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Crofton, MD 21114
Dustin F.
Job Details: 12/01/2022
"Cx complaint: Freezer Light Not WorkingInspected unit, confirmed voltage to lightbulb, also confirmed Door switch functionallity and voltage going to door switch. Found Light Bulb Defective. Ordering Replacment BULB W11518235; ordrng 1 W11518235 (Light Bulb) and 1 LOOK (LOOK) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Berryville, VA 22611
Ezra M.
Job Details: 12/01/2022
"squealing noise during cycle. found idler pulley failing, not spinning properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waynesboro, VA 22980
Danny R.
Job Details: 12/01/2022
adjusted fitting not leaking now if called backk send fitting and water line to icmaker in door
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Middletown, PA 17057
Fred G.
Job Details: 12/01/2022
"cx complaint unit is leaking. inspected unit and found when unit was washing it was leaking from the middle of behind the front panel on door. removed panel and found water was splashing over the tub. i then found the unit was leaning forward. i also noticed door vent gasket was leaking as well. unit no longer spills over edge of tub, but vent gasket needs replaced. ordering gasket. cx paid in full $48.00."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Quinton, VA 23141
Jonathon C.
Job Details: 12/01/2022
"cx complaint, no ice. replaced optix. tested in test 15. unit working as designed, job is complete."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Falls Church, VA 22042
Christian C.
Job Details: 12/01/2022
Cx complaint unit is not heating and there is a burning smell. Inspected unit and found waveguide cover melted and thermal event in wave guide. Called safety. Called techline. Unit non-repairable.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Little River, SC 29566
Jason T.
Job Details: 12/01/2022
"Cx complaint, not washing clothes properly, wet clothes at the end of the cycle, control fault. Advised cx control on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11550649 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Suffolk, VA 23434
Branden R.
Job Details: 12/01/2022
"cx compaint bottom rack wont roll back/door wont shut , checked unit and found back of tub where tub is tack welded togeather has failed causing part of tub to stick out causing wheels to hit and not go any further back . also has potential of unit leaking if door was able to shut and unit power on . ordering new tub for repair .; ordrng 1 W11409866 (tub)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Arlington, VA 22201
Emmanuel R.
Job Details: 12/01/2022
"Cs water filter wont come out, confirmed complaint. I found the water pressure was holding filter in place but once got it out it worked fine. Customer didnt want to replace the filter head since this one isnt leaking or broken. Installed new water filter and had the customer take it out and reinsert it so she can have a feel for it. Collected for svc call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Richmond, VA 23220
Joseph D.
Job Details: 12/01/2022
"did not have evaporator with me, replaced compressor and unit had full frost pattern, pullinbg .7 amps working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/01/2022
"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Chesapeake, VA 23323
Branden R.
Job Details: 12/01/2022
came out to replace parts on unit disassembled and replace sump and pump tested unit and everything tested good unit is runnnig as dsigned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Washington, DC 20016
Mitchell H.
Job Details: 12/01/2022
cx complaint unit is not cooling. got to unit and found compressor to be bad. opened system to full charge. replace compressor and filled to 42g of r600. unit is now good to go and cooling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/01/2022
"cx complaint unit leaking, inspected all water lines, found no evidence of breaks in lines, found crack in drain pan, and calcium deposits in machine compartment, power cord crushed, and no water supply in store to test further.; ordrng 1 WPW10655368 (pan-drip) and 1 W11563716 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Lexington Park, MD 20653
David J.
Job Details: 12/01/2022
CX complaint unit will not wash. Arrived to unit and tested and found unit fills with water and then will sit and do nothing was able to force a drain unit drain correctly. Inspected harness underneath unit and found no rips wires unit is going to need a new sump assembly returning with control as well. Just in case that way next visit job is complete.; ordrng 1 W11025157 (Sump assembly) and 1 W11084121 (Turbidity sensor) and 1 W10906426 (Control)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Strasburg, VA 22657
Ezra M.
Job Details: 12/01/2022
"no heat. found tco failed,not sending voltage toheater. replaced tco, tested, heating normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLP36FMS00
Near Springfield, VA 22153
Carl R.
Job Details: 12/01/2022
"SR#7735181172.. cx complaint is after repair 10/03, still not making ice. Checked the is maker in the freezer bail arm is not allowing ice maker to make ice due to bail arm mechanical issues. Inner gears are not working properly.needs new ice maker WPW10277450 and bail arm2314015; ordrng 1 2314015 (Shut off arm) and 1 WPW10277450 (Ice maker)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Inwood, WV 25428
Ken M.
Job Details: 12/01/2022
"Customer complaint is that the unit is not drying properly, has to run multiple cycles to dry, and is running noisy. Unit tested and noise confirmed, but unit is heating. Inspection of the blower wheel found the wheel is intact. Noise is from the rear support rollers. Customer had a vent restriction which was resolved before I got here, but there was lint/hair backed up into the unit and vent. Vent and base cleared out and rollers replaced. Unit retested and running properly. Old parts left with customer.; ordrng 2 W10314173 (support)s, used 2 W10314173 (roller) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Bel Air, MD 21015
Neil H.
Job Details: 12/01/2022
REPLACED COOKTOP UNIT CHECKED GOOD.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Washington, DC 20016
Samuel R.
Job Details: 12/01/2022
replaced control and tested unit.unit is working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Laurel, MD 20708
Israel R.
Job Details: 12/01/2022
"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (coupler) and 1 W11506619 (Coupler) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near North East, MD 21901
Alexander W.
Job Details: 12/01/2022
Cx complaint unit not making any ice inspected tested but cannot verify cx complaint unit is making ice and watched it dump two trays of ice. Unit is working as designed job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Newville, PA 17241
Andrew S.
Job Details: 12/01/2022
Cx complaint is that the unit would not fill with water. Upon arrival I found that the cx said that the float top had come off and they put it back into place and it didnt work. Cx then put it on a second time after noticing that it wasn't even and the unit has worked since then. I verified that the unit is now functioning. I found an F6E4 and F10E3. I then ran the diag test and found that it filled and functioned as intended and the error codes did not come back after the cycle. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV2
Near Kearneysville, WV 25430
Ezra M.
Job Details: 12/01/2022
"not relighting consistantly during cooking cycles. previous company replaced control and thermostat. found bake ignitor misshapen and bent away from bake element. bent towards element, unit cycled heat properly. ordering bake ignitor.; ordrng 1 WPW10324262 (bake ignitor)"
We serviced a
WHIRLPOOL WASHER
Model ????
Near Virginia Beach, VA 23451
Austin D.
Job Details: 12/01/2022
unit was a GE appliance. advised her the unit is a brand we dont service.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 12/01/2022
"replaced belt, cam, and cap, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, VA 20151
Demonte S.
Job Details: 12/01/2022
"Installed the Harnesses & Console. Tested the unit. Unit is working as Designed. Installed the Harnesses & User Interface. No keys are working on the User Interface. F6E2 = Communication Error. Called Whirlpool Techline Ref # 7735175889. Whirlpool is saying to order the User Interface, Main Control Board & Lower Harness. ; ordrng 1 W11550159 (HARNS-WIRE) and 1 W11322903 (Whirlpool Washer Control Board) and 1 W11319991 (Whirlpool Washer Control Panel)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Fairfax Station, VA 22039
Carl R.
Job Details: 12/01/2022
"Cx complaint is, Vibration, Walking or Off Balance - Front Load Washer. Put items in the wash, towels, hoody, put unit on bulky wash for 10 minutes. Drained water and put unit in drain and spin. Unit spun slow for the first 12 min. The last two minutes, the unit went into a fast spin. Informed cx to wash heavy close on bulky and not to much heavy close in unit. And to wash some heavy items at the laundry matt. Adjusted feet. Unit working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Elkton, MD 21921
Alexander W.
Job Details: 12/01/2022
Cx stated unit not washing inspected tested and verified cx complaint found f4E3 error code inspected harness harness is in tact and motor is getting 120VAC washer motor reading OL ordering sump assembly cannot reached due to SO part. ; ordrng 1 W11085683 (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23454
Austin D.
Job Details: 12/01/2022
repalced the valve and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20010
Mitchell H.
Job Details: 12/01/2022
got to unit and stil had no pwer chord installed new control on unit to try and see if that will help. informed maint they need to install it back up and test as we could not today. they understood and job is completed as odf now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Norfolk, VA 23503
Carl A.
Job Details: 12/01/2022
"cx complaint of unit making loud noise when ice maker fills,checked unit unit to fin noise coming from water vavle when it fills the vavles is internaly failing ordering parts needed for repairs; ordrng 1 W11548540 ( ICEMAKER) and 1 W11548535 ( VALVE)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
"Cx complaint unit still leaks and has brown residue at the bottom of tub. Ran test and found the unit didn't leak. Inspected underneath and found water residue on the outside of outer tub. The water is leaking from underneath the tub ring. Contacted TL about brown residue and documented that it's soap scum build up. TL suggests cutting back on detergent use. Ordering tub ring, once part is in contact cx to rescheduleSR#7735176188; ordrng 1 W11590590 (tub ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Glen Allen, VA 23060
Thomas B.
Job Details: 12/01/2022
Found ice maker stuck mid cycle inspected removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Berryville, VA 22611
Ezra M.
Job Details: 12/01/2022
"no water, no ice. found ice maker off, water resevoir frozen. thawed line with hot towel. found air return to freezer partially obstructed by factory insulation. removed obstruction, verified good air flow and water dispensing."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25404
Ken M.
Job Details: 12/01/2022
"Customer complaint is that the unit is running noisy during start up. Ran test cycle and there is a dragging noise when it first starts to spin. Inspection of the drive system found some residual oil on the original splutch. Splutch replaced and unit retested. Dragging noise remains, but not as loud. Issue is in the new gearcase. Reordering gearcase.; ordrng 1 W11454741 (gearcase) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 12/01/2022
"sr# 7735178788Confirmed cx complaint unit not starting cycle. Found 'start/pause' button on UI not functioning properly, will not register when you hould your finger down to 'start' cycle, just beeps over and over. Replaced with pre-id'd part, issue persists. Unit functions when tested in diagnostic mode but something in the control is prohibiting the UI from registering that your finger is being 'held' down instead of tapping it. Techline advised ordering control and confirming lid lock function on return with new control. Ordering control.; ordrng 1 W11429620 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS1
Near Gloucester, VA 23061
Justin W.
Job Details: 12/01/2022
arrived to find incorrect model number. advised cx to call lowes contract and have us dispatched under correct mod serial. cx agreed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Tanner B.
Job Details: 12/01/2022
"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Castle, DE 19720
Andrew W.
Job Details: 12/01/2022
"Per prior tech and sticky note, arrived to unit and called WPTL. checked for error codes before testing and found F7E7 motor not reaching target RPM. Called WPTL and spoke to Bruce SR#7735178022. Per WPTL cleared error code and tested unit manually and automatically. error code did not reoccur and unit completed tests without issue. Per WPTL checked wire harness at actuator and drain pump and did find the cover for the drain pump at the connector broken off but wires were still intact on connection. per WPTL lower harness should be replaced. Gearcase, motor, belt, and actuator were not recommended at this time but will use on return visit in case there is still an issue after replacing lower harness. cannot reschedule due to 0 stock in UM.; ordrng 1 W11545744 (lower harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Silver Spring, MD 20905
Israel R.
Job Details: 12/01/2022
Installed new basket and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Frederick, MD 21702
Justin S.
Job Details: 12/01/2022
cx says the last few weeks the refrigewrator has been at 42f but today its reading 32f. also the unit usually drops only a batch of ice a day. the unit is set to 37f in the refrigerator and 0f in the freezer. actual temps when i arrived are 36f and -2f. no frost build up on either evaporator cover but i can see the evaporator frosted normally. the door gaskets are sealing good. evaporator fans are blowing good in test 3. test 7 still set to 2. test 36 i can feel air movement. test 56 getting an e5(thermistor) test 38 and i dont hear the element melting any ice. the unit needs the ice maker and the freezer evaporator fan; ordrng 1 W11579560 (ice maker) and 1 W11452196 (fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Beaverdam, VA 23015
Eric F.
Job Details: 12/01/2022
"Confirmed cx complaint unit intermittently leaking from left side of door. Found door mounting bracket intermittently allowing water through cabinet and down left side of unit. Cx mounting unit from top brackets, side brackets not in use. Sealed brackets with clear food grade silicone to prevent water accumlation that passses through either side. Documented job with techline."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, PA 17365
Sal R.
Job Details: 12/01/2022
"I was able to uninstall the unit and replaced the harness. I then tested and found the same results. I reented Diag and found errors to include F10E2 and F10E3. I ran the unit with the vent fan connected and found the disruption at the UI causing the unit to malfuntion. I canceled the cycle and disconnected the vent fan motor. I then ran the unit and found it to be opperating as designed. I called Whirlpool and explained my finds. I am ordering 1 vent fan motor (W11414073) . Once the part is avalible, please ahve somone form the office call ot set a retun date. Please see SR # 7735122651.; ordrng 1 W11414073 (vent fan motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 12/01/2022
"cx complaint is the ice making not shutting off when bin is full causing ice to spill, ice jamming in the chute causing water to drip from dispensor and the water filter not coming out. when i arrived ice bin was full to a normal level. nothing in the chute. i found the plastic tab on filter housing that pulls the filter back had come out of place. once back together the filter goes in and out easily. installed new filter that cx had on hand. tested IM with full bin in place. arm hit the ice so tray returned to home position without dumping anymore ice. thats working properly. i showed this to cx. cubes in the bin look good. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Laurel, MD 20707
Israel R.
Job Details: 12/01/2022
"Customer complaint unit is leaking from the dispenser, The freezer started getting warm and is making a buzzzing noise. I tested the unit and the freezer was reading -5 and still going down the refrigerator was about 40 on the top of the unit and lower part was colder about 34 and in the drawer about 34 unit is cooling for me today. I ran test for and the three way vavle is louder thatn normal and i can hear the vavle moving position and stops the compressor turns on and sounds like is sqeezing gas or something then stops. When i ran compressor test the compressor is quite and is working fine on low speed. When on high speed the compressor is very loud and humming and it keeps getting louder and louder. Something is going on with the seal system compressor starting to fail threeway vavle m; ordrng 1 W11578205 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11506623 (coupler) and 1 W11575003 (3 way valve) and 2 W11506625 (coupler)s and 1 W11504445 (coupler) and 1 lookm (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Yorkana, PA 17406
Drew B.
Job Details: 12/01/2022
cx complaint that unit is not draining i foudn the pump to have power and now found theu nit to have piece of glass in the pump housing was able to remove and test now drains and check good
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Washington, DC 20016
Samuel R.
Job Details: 12/01/2022
replaced control and tested unit.unit is working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, DE 19709
Michael E.
Job Details: 12/01/2022
Replaced ice container as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Clinton, MD 20735
Robert A.
Job Details: 12/01/2022
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The start button is not responding at all. I entered test mode and it just continually flashes 'f6e2'. I cycled power and it did the same thing. I enter test mode and checked the interface test and most buttons did not respond. The unit needs a new control and UI panel. I quoted the cx for the repair and collected the service call by CC.; ordrng 1 W11324037 (control panel 163.35) and 1 W11322905 (control board 222.14)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Arlington, VA 22205
Emmanuel R.
Job Details: 12/01/2022
"Cs unit is going out of balance and walking around, confirmed complaint. I found the unit out of level. Test cycle completed , no error codes. I leveled unit and tested it again. Unit is now working properly. I also had to advise customer on how to properly use the unit. Heavy items with heavy items, light items with light items and never just a sinlge piece of clothing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/01/2022
Per previous diag I was able to access and repalce the control box. I then repowered the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Germantown, MD 20874
Andrew H.
Job Details: 12/01/2022
"cx complaint is the unit is locked up. i replaced compressor, coupler and drier. pulled unit into a vac and filled to 47g. unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20906
Julian H.
Job Details: 12/01/2022
CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wellsville, PA 17365
Sal R.
Job Details: 12/01/2022
CX complai t is that the unit stoped cooling in both the RC & FC. I foiund the unit to be unpllugged apon arrivel. I plugged the unit in and found that when the compressor came on the compressor was seezed and unit shut down shortly after. Unit will need a new compressor and driier filter. I am also ordering all coupling. I have set a retun date for 12/9. return date will need to be 3 call counted and LOKRING is requirred.; ordrng 1 W11574734 (compressor 100 @ tribs) and 1 W11504431 (coupling 59 @ tribs) and 1 W11504415 (coupling 35 @ tribs) and 1 W11506621 (coupling 53 @ tribs) and 2 W11506635 (coupling 100 @ tribs)s and 1 W11109499 (filter 52 @ tribs) and 1 W11504445 (coupling) and 1 W11504447 (coupling 36 @ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL OVEN
Model KFED500EWH05
Near Reading, PA 19609
Justin L.
Job Details: 12/01/2022
Cx complaint they heard a loud bang and found screws on the floor along with side panel bowed out. Was able to access unit and found that the chasis where the screws go the holes were stipped and the screws slide in and out. Reached out to techline and spoke to Sterling. Unit is unrepairable and should not be used as heat can escape and cause damage to cabinets. Customer service will reach out to cx for next steps.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Ephrata, PA 17522
Justin L.
Job Details: 12/01/2022
Cx complaint unit not doing anything but flashing lights. Was able to access and found that the unit was full of water. Tipped back and found broken lower harness. Ohmed out drain pump and found it out of range. Ordering pump and harness and setting return for 12/8/22; ordrng 1 W11399437 (drain pump) and 1 W11643701 (Lower Harness)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Raccoon Ford, VA 22701
Robert W.
Job Details: 12/01/2022
"CX Complaint is the unit is making noise during agitation cycle. Inspected unti and found unit is making noise on back spin during agitation, Called techline SR#7735177359 techline said to check rotor and slide make sure everything is seatted properly. The rotor screw will not come off gearcase broke two bits trying to remove screw. unit will need gearcase, rotor, stator, clutch and screws; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Screws)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 Look (Look)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Myersville, MD 21773
Justin S.
Job Details: 12/01/2022
cx says the unit stopped working miud cycle and left water in the bottom of the unit. was able to cancel the cycle and the water drained out. filled the unit with water and saw the water is white(pic). drained the unit and it is draining very slowly. drain tube ran on the outside of the unit causing the3 line to pinch. reseated the hose and tested. the unit is now draining good. the unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Derwood, MD 20855
Julian H.
Job Details: 12/01/2022
CX complaint about light not turning on on RC found that switch just separated & broke (not caused by CX) replaced switch with preid & light working again
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Little River, SC 29566
Jason T.
Job Details: 12/01/2022
"Cx complaint, not washing clothes properly, wet clothes at the end of the cycle, control fault. Advised cx control on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11550649 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Oakton, VA 22124
Demonte S.
Job Details: 12/01/2022
Installed the Motor Evaporator Harness & Grill. Tested unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 12/01/2022
"cx complaint unit errored f8e4, and water on floor, found f9e2 and f8e4 stored, cleared, ran unit found slight drip from left corner of door, after a while determined top corner of gasket allowing water thru, replaced gasket, cx requested kick plate off just in case, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Columbia, PA 17512
Drew B.
Job Details: 12/01/2022
replaced parts unit doens spin still after parts replced just inside agitator spins not outter tub ordering the following parts for compplete repair.; ordrng 1 W11449841 (gearacse) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11550891 (agitator) and 1 2count (2 count)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
"Cx complaint unit doesn't spin. Ran unit and found motor running but the drum doesn't spin. Accessed the drum and found the belt had broken. Replaced belt using pre-id parts, ran unit and it now spins and heats as designed. Unit checks good"