Service History 626 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Washington, DC 20011

Dustin F.

Job Details: 03/01/2023

"CX complaint: Unit had issue with lid latch and after she forced it open its not workijngInspected unit, confirmed CX complaint, Lid latch has been broken but control is stuck with lid latch light. I reset power 3 times then finally got it to change. Sadly the control LED is solid and keeps randomly clicking relays without anything being pushed. unit needs new control and lid latch. CX refused quote and wants to replace unit. Charged SVC fee via CC"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 03/01/2023

"Cx complains that the unit not cooling properly, inspected unit, Rc temp 49 degrees, Fc temp 4 degrees, the freezer evaporator cover is full of ice, Defrost ptoblem, the control board not doing the defrost . i ran diagnostic test mode force to defrost and heater works ok.. order cntrl elec; ordrng 1 WPW10120827 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Middletown, DE 19709

Frederick R.

Job Details: 03/01/2023

CX complaint is fridge making loud rattling noise. Inspected/tested and found the condenser fan housing was offsetto the blade itself. Corrected housing and the unit is now making no noise and is working as designed. Job is complete. Verified CX email. Verified POP as 6/21/22

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Sinking Spring, PA 19608

Cody H.

Job Details: 03/01/2023

"Was able to access unit and replace parts per previous visit, tested and calibrated unit. Unit now works as designed, no further work needed"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Richmond, VA 23220

Chris B.

Job Details: 03/01/2023

cx comp unit lid will not lock insp unit conf cx comp replaced strike found bezel n ot holding latch ordering bezel will use lastch on return visit town house is stright down and left at stop sighn on corner white bezel needed W11545554; ordrng 1 W11545554 (white bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW04

Near Annandale, VA 22003

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE not dispensing water but ice cubes in bin. Check the water dispensor control and the pedal water valve. Re-insert water filter . Water is dispensing > SZ / JJ

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Timonium, MD 21093

Emmanuel R.

Job Details: 03/01/2023

Replaced capacitor and tested unit. Unit is now working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Allen, VA 23059

Chris B.

Job Details: 03/01/2023

cx comp unit will squeals when in high spin insp unit conf cx com po found gear case leaking ordering gear case splutch stator rotor gear case ; ordrng 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Richmond, VA 23235

John P.

Job Details: 03/01/2023

Installed rails tested working as designed

We serviced a

WHIRLPOOL DRYER

Model Ned4655ew1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/01/2023

cx complaint when pressing the pts the unit makes a humming noise but doesnt start. inspected unit and found 246.4vac to unit. found start winding in drive motor was faulty. replaced drive motor and tested unit. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model wtw5800bw0

Near Richmond, VA 23238

Chris B.

Job Details: 03/01/2023

cx comp unit will drip and randomly start insp unit conf cx omp found cold valve dipping and punit will drain advised cx to turn off cold water to unit when not in use orderin g cold valve charged cx 120 sc 134.49 valve 15 ship 8.07 tax total collected 277.56 cx owes 10 on return visit; ordrng 1 W11168740 (cold valve)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Accokeek, MD 20607

Robert A.

Job Details: 03/01/2023

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit completely stopped after agitation and did not continue, I tried twice and it did the same both times. I replaced the control board, tested and calibrated the unit for the cx. The unit is working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNZB2

Near Reisterstown, MD 21136

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't make ice. Entered into manuel diag and ran test cycle. Ran test 4 and found thermistor to be short. Replace thermistor using pre-id parts, ran test cycle and found unit made a sliver of ice. Ran normal and unit began to fill drain as designed. Unit checks good. Cx paid $326.61 for full repair."

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Sykesville, MD 21784

Justin S.

Job Details: 03/01/2023

the cx says the unit is getting louder and louder in cycle. found the unit is starting off good but does start making noise. found the blower wheel is loosely connected to the motor. the blower wheel itself is seperating. the unit needs the blower wheel and motor. the blower wheel is going to have to be chiseled off the motor to remove the blower wheel connection; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/01/2023

CX complaint about bail arm falling off i was able to positioned & secured bail arm to proper position CX PIF THRU APP

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/01/2023

"cx complaint unit making loud screching like sound. checked unit, coem to find bulkhead not seated from previous tech, secured bulkhead, tested, unit still noisy, quoted cx, service call $120, labor $110, 2 felt ring $47.72, shipping $15.00, WP3387747 element $85.68, shaft WPW10359272 50.48, WPW10314173 roller $10.85. cx stated they will be contacting VIA office also advised cx ticket is open for 30 days. cx paid $120 service call"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Manakin-Sabot, VA 23103

John P.

Job Details: 03/01/2023

CX complaint grates not staying in place confirmed CXs complaint ordering grates and cooktop ; ordrng 1 W11449099 (Grates)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Belcamp, MD 21017

Neil H.

Job Details: 03/01/2023

REPLACED THE CONTROL AND THE PANEL CONTROL UNIT WAS WORKING THAN SHUT OFF FOUND THE CORD HAD A SHORT IN IT CAUSING ISSUES CX GOING TO REPLACE CORD.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 03/01/2023

Per previous diag I was able to access and repalce the tub ring. I then tested the unit and it is now functionng as intended. Job complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/01/2023

R.A.C new dryer .. missing the terminal block cover and ground screw.. order parts; ordrng 1 WE02X10107 (scr 10-32 gx hxw 7/1) and 1 WP489069 (screw) and 1 W11298298 (cover)

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2089WES6

Near Charlottesville, VA 22901

Kyle A.

Job Details: 03/01/2023

Cx complaint of unit not operating.Did confirm and called techline. Per techline found that the units communication wire between ui and control is reading open. Unit is unrepairable. Informed cx.

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ15

Near Little River, SC 29566

Jason T.

Job Details: 03/01/2023

"Installed led module, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near ,

Ricardo S.

Job Details: 03/01/2023

"Cx complains about a water leak, inspected unit, the drain pan have some water. tub, pressure hose, inlet valve, water supply, drain pump and drain hose cks ok, i ran diagnostic test mode .. no error codes, water level cks ok, i ran rinse/spin.cycle, outer tub cks ok. no leaks any whrere.. but what i see is the agitator move too fast.. order parts; ordrng 1 W10836692 (agitator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Alexandria, VA 22315

Lloyd B.

Job Details: 03/01/2023

"Cx had no parts, just a question about a filter."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Lititz, PA 17543

Justin L.

Job Details: 03/01/2023

As per previous tech was able to access unit and replace led inverter. Powered unit on and found lights still out. Contacted techline spoke to Sterling. Verified iverter sending out 12.40 VDC checked left side fc light and found no voltage to led. According to techline break in cabinet unit unrepairable and whirlpool will reach out to cx for further steps

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/01/2023

"New Home, no one live in the house yet.. contractor complains that the legs are damaged, inspected unit, the tub frame is damaged, order tub assy .2 counts job LOOK LOOK; ordrng 1 w11513977 (tub assy replacement) and 2 countsjob (counts job)s"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Sykesville, MD 21784

Justin S.

Job Details: 03/01/2023

when replacing parts found the thermostat was disconnected from the sensor harness and the element connection melted(pic). replaced the thermal fuse cut off with thermostat and element. tested the unit and its heating good. the vent baffles arent straight out when the unit is running. instructed the cx they should have the vents cleaned. the unit is spiunning blowing and heating good.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/01/2023

i was able to access unit and replace the PTS as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW

Near Richmond, VA 23225

Chris B.

Job Details: 03/01/2023

helped dj; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 03/01/2023

Cx complained of a noise. Inspected the unit and found a bad pulley. Installed new pulley and tested and it no longer makes as noise. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXW07

Near Charlottesville, VA 22903

Kyle A.

Job Details: 03/01/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Chesterfield, VA 23838

Chris B.

Job Details: 03/01/2023

cx comp unit will not cool insp unit conf cx comp found comp locked up and very hot to touch ordering compressor and couplers called jp; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (tube) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pasadena, MD 21122

Alexander D.

Job Details: 03/01/2023

"replaced tub, tested unit, no leaks. unit is now working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Washington, DC 20003

Shawn D.

Job Details: 03/01/2023

"cx complaint unti is not draining. inspected unit then checked for errors and had 8-2. found glass stuck in drain pump, cleared glass and tested and now unti drains good. collected for service fee unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Milford Mill, MD 21244

Emmanuel R.

Job Details: 03/01/2023

"Replaced UI, paddles and auger motor but unit is still not dispensing ice. Ice door flap opens but no power going to motor. Ordering main control board to elimanate board failure. Tried to ohm out wiring harness at the p3 blue and gray wires to and Im getting intermitten readings, it could be my meter not acting right. Replacing control board on return visit and retest wiring harness. Also ordering auger shaft, the old one got siezed onto the motor and it wont come out.; ordrng 1 W11509548 (control) and 1 W11509548 (auger shaft)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charles Town, WV 25414

Ken M.

Job Details: 03/01/2023

Valve replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Reisterstown, MD 21136

Bernard M.

Job Details: 03/01/2023

"Cx complaint water leaks into basket after cycles complete. Inspected and found water leaks from inlet valve through dispenser housing. Entered diag and found error code F8E1 long fill. The valve isn't closing allowing water to come through. Replaced dispenser housing/inlet valve using pre-id parts, turned on water and no leaks found. Ran auto test and unit cheks good. Cx paid $487.62 for full repair"

We serviced a

KITCHENAID COOKTOP

Model KFGC500JSS01

Near Timonium, MD 21093

Shane M.

Job Details: 03/01/2023

"cx complaint of left front burner being uneven burn & door not shuttig proper. replaced burner head, fixed burner issue. ordering hinges for door. pops on the left before shutting all the way.; ordrng 1 W11643630 (hinge L) and 1 W11643898 (hinge R)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS9

Near Bethesda, MD 20814

Roberto I.

Job Details: 03/01/2023

Replaced parts. Icemaker and water dispenser tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Stafford, VA 22556

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit not making ice. found temp at 3degrees in fc.. IM has e2 error , cycled power and tested unit.. unit IM cycled fine, but not filling. found fill tube frozen. 1600k ohms at heater and 120vac getting tpoo heater. i did notice the IM motor grinding a little when operating normally after i cycled power.. qouted cx for IM and heater .. collected svc call . WPW10554299 heater and W11577195 IM if cx calls back . Job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bel Air, MD 21015

Neil H.

Job Details: 03/01/2023

F7E7F7E1CX COMPLAINT UNIT NOT STARTING FOUND 120 TO MOTOR AND MAKING HUMMING SOUND BUT NO MOVEMENT; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (Whirlpool Washer Capacitor)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is not working properly inspected unit removed and replaced the Ui interface assy tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MHW5500FC0

Near Shippensburg, PA 17257

Andrew S.

Job Details: 03/01/2023

Cx complaint is that the unit is not opening and has error codes coming up. Upon arrival I found an F3E1 and an F9E1. I then attempted to run the diag test and the unit would not start threw up the F3E1 error code again. I quoted the cx for the cost of replacing the pressure switch. Cx paid in full. I was then able to repalce the switch. i then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middletown, DE 19709

Frederick R.

Job Details: 03/01/2023

"CX complaint is unit shuts off and doesnt finish cycle. Inspected/tested and the only error code I pulled was an F0E5 OB code. Ran diagnostics and unit would not go into hi spin. and agitate locked up after one turn. Looked under unit and saw alot of oil on bottom inside base and drive components. Gesrcase replaced a yr ago so not sure if this is from prior. Rotor bareley turns. Pulled rotor and clutch and insopected slider for defect and did see any. Ordering gearcase, slider, clutch, rotor/stator and suspension. Could not pin point exact issue but definitely no operating properly. I also calibrated unit before diagnosistc. Cannot reschedule at this time. FBO parts and TPB auth. 2 ct gearcase; rqstng P&A on 1 W11130359 (suspension), ordrng 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Columbia, PA 17512

Justin L.

Job Details: 03/01/2023

Cx complaint unit making screeching noise. Was able to access unit and found no saved codes. Ran diagnostic and verified noise. Checked under unit and found splutch nut backed off causing premature wear on splutch and belt. Replaced parts with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

Reseated connection on ui so unit would dispense and tightened door handles. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23601

Justin W.

Job Details: 03/01/2023

cx complaint unit not working. checked unit to find open operating thermostat. found 243vac between l1 and l2. spoke to parts warehouse. scheduled cx for 3/2/23. door switch checked good. thermal fuse and tcos checked good.; ordrng 1 WP3387134 (cycling thermostat)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Virginia Beach, VA 23455

Austin D.

Job Details: 03/01/2023

came out to resolve the issue. disassembled as needed. repalced all parts and tested operation. ujnit is running as designed after filling with r134a and pressure was at 0 amp draw was at 1 amp. unit is good to go. advised cx to monitor the unit for the next 24 hours and if issue persists tyo call us back cx agreed.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW1

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/01/2023

"Cx complains about a noise, inspected unit, the pulley is bad, rollers cks ok, replaced idler pulley, unit tested and dryer works great"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Silver Spring, MD 20902

Israel R.

Job Details: 03/01/2023

Installed new dual valve and the heater is the wrong one. Ordering heater. The other heater is for the freezer. Unit needs new fill tube heater for the top. not in stock.; ordrng 1 W11087201 (heater)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Williamsport, MD 21795

Ken M.

Job Details: 03/01/2023

"Valve replaced, but unable to test the unit at this time due to an issue with the cold water supply. Old part left with customer."

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near ,

Daniel J.

Job Details: 03/01/2023

noise from oven fan when in use tested heated on convection bake at 389 buzz opened door convection fan not running inspected and closed door fan came back on no buzzing unit reached 450f on preheat noise didnt comeback while fan turning ordering convection fan and also cooliing fan to have on hand in case needed; ordrng 1 W10860984 (convection motor) and 1 W11248652 (blower)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Lancaster, PA 17603

Justin L.

Job Details: 03/01/2023

Was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23452

Carl A.

Job Details: 03/01/2023

"cx complaint of unit making noise,ran unit through diag on tested 4 was unable to duplicated noise found the freezer door not sealing from rails not fully retracking fully called techline spoke with Travis was advise to order rails SR#7735845066; ordrng 1 WPW10625069 (Assembly, Bracket (left Hand)) and 1 WPW10625070 (Assembly, Bracket (right Hand))"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Stephens City, VA 22655

Ezra M.

Job Details: 03/01/2023

replaced all needed parts. completed cal and checked for proper operation. No other problems.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77USOHS00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

CX Concern the units flames/ burners too high.. tried to adjust flame on low to be flush with burner cap like other models .. all burners are too high on low. needs manifold and reg; ordrng 1 W11170045 (manifold) and 1 W11087445 (pressure regulator)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lancaster, PA 17602

Justin L.

Job Details: 03/01/2023

Cx complaint washer making noise. Arrived at address and no answer contacted office who reached out and found wrong address. Went to updated address and verified units. Entered diagnostic and found no saved codes. Ran auto test and drain and spin. Unit operates as designed but due to location of unit when it spins the dryer and wall next to it vibrate causing noise. Showed cx who will correct. No further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Stafford, VA 22554

Tanner B.

Job Details: 03/01/2023

CX concern the unit not washing well and after the first cycle the units manifold failed . cx founsd it sitting in middle rack . tabs on manifold and spary arm failed . Unit needs both parts to complete repair ..; ordrng 1 W11613489 (spary arm manifold) and 1 W11613488 (spary arm) and 1 look (look)

We serviced a

JENN-AIR OVEN

Model JMC2430IM02

Near McLean, VA 22101

Leon

Job Details: 03/01/2023

"cx complaint was door wouldnt close all the way and the ui wasnt moving smooth confirmed complaint replaced the door switches , both hinges, ui and light bulb in unit tested the unit everything worked like it should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2GVEXVD00

Near Elizabeth City, NC 27909

Branden R.

Job Details: 03/01/2023

"its a functional repair based on the door allowing warm air into unit when its not properly shutting. also im not to sure what caused door to be damaged on the bottom but it looked like the weld on the hinge had frayed causing door to not properly open and got worst over time, causing hinge to warp with door on hinge.; saved tckt"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 03/01/2023

Cx complaint of a clicking noise this sounds like the slider took apart rotor and stator screws are secure but can hear a bouncing clicking when running ordering the gearcase and slider.; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (slider)

We serviced a

JENN-AIR COOKTOP

Model JEC3430HS00

Near McLean, VA 22102

Christian C.

Job Details: 03/01/2023

"Installed main harness, switch harness, RF switch, and LF switch. Tested all burners. All are working now."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Glen Rock, PA 17327

Sal R.

Job Details: 03/01/2023

CX complaint is that the unti will not dry iteams. I found that the unti has a F3E2 error code. I was able to start a normal sensising dry cycle and found the sensor to fail. I am ordering 1 sensor (WPW10298258) and will use the control on reyurn visit. I have set a return for 3/6/23; ordrng 1 WPW10298258 (sensor 26 @ tribs)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Severn, MD 21144

Israel R.

Job Details: 03/01/2023

Got to tjhe home and the lady in the house got me the owner and the unit is out of warranty and they told me that maytag told them that it will be covered under warrany and that maytag is goindf to pay for it. The unit is OWW and customer declined service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Spring Grove, PA 17362

Drew B.

Job Details: 03/01/2023

cx complaint that unit is not cooling the rc section and when in arrived foudn the fc section is completely iced over and needs the new w11224591 call when in to reschd .; ordrng 1 W11224591 (harness fc fan)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, VA 22026

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying any time they run the Bake Cycle the unit will shut off. Ran Service Diagnostics on the unit. No Error codes.Per Whirlpool Techline this unit has a Service Pointer for Oven Turning Off. Cx will need to hook the unit to WiFi. Gave the cx the WiFi team number for Whirlpool.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART318FFDW07

Near Georgetown, DE 19947

Michael E.

Job Details: 03/01/2023

CX complaint: no power. Tewsted and verified complaint. I found no continuity oin power cord and possible mouse teeth marks on cord. Ordering main harness and control (just in case). Scheduled return visit for 3/9 PM; ordrng 1 W11611445 (main harness) and 1 W11436574 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Damascus, MD 20872

Justin S.

Job Details: 03/01/2023

cx says they unplugged the unit because it is getting an f8e4 error code. found water in the pan. removed the water and and found the f8e4(overflow) in memory. ran the automatic test and the unit is working good. no error codes after. the unit is now good

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Virginia Beach, VA 23455

Carl A.

Job Details: 03/01/2023

"checked unit to find door warped and sliders ordering parts needed for repairs; ordrng 1 13094917SQ (Door, Freezer (stainless)) and 2 WP13055901 (Refrigerator Drawer Slide Rail)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near ,

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a loud vibration noise. Ran Service Diagnostics on the unit. Ran Service Test 3 - Fan Motor & Damper Control Test. When the Freezer Fan Started there is a loud vibration noise. Pushed the Grill in noise stopped. Grill was not fully connected. Unit now has no noise. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Norfolk, VA 23505

Carl A.

Job Details: 03/01/2023

"cx complaint of unit not draining ,checked drain pump to find it reading 4 ohms ordering parts needed for repairs break down as follows 1/W11396717,Drain Pump and Motorservice call break down as follows servicall 20.00parts 179.27shipping 15.00labor 110.00sub total 424.27tax 1.76grand total 435.03deposit 435.03; ordrng 1 W11396717 (Drain Pump and Motor)"

We serviced a

MAYTAG DRYER

Model Medb835dw4

Near Newport News, VA 23602

Justin W.

Job Details: 03/01/2023

cx complaint unit noisey. arrived to find unit quiet. inspected unit to find tensioner seized. replaced tensioner and back rollers. tested unit working as designed cx pif

We serviced a

WHIRLPOOL WASHER

Model VJIGGI

Near Woodbridge, VA 22191

Demonte S.

Job Details: 03/01/2023

Arrived at the cx house knocked on the Door. No answer. Called the Office. No answer. Called the Cx on the Vonage app. Cx answered the phone saying they didn't schedule anything for us to look at. Cx didn't schedule any appointment.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Virginia Beach, VA 23456

Branden R.

Job Details: 03/01/2023

"came out to replace parts on unit disasembled and replaced . unit will need new gasket , gasket fryed causing warm air into unit allowing frost . ordering 2 next gasket for proper repair to be done .; ordrng 2 W10830055 (gasket)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE404DSS0

Near Washington, DC 20001

Shawn D.

Job Details: 03/01/2023

"cx complaint unit had a burning smell and oder after unit unit,. inspected unit and was unhooked so looked over unit and all wires are good found debree dropped on heater and caused this issue, hooked unit back up went into diag unit showed 8-4 then let diag run and everything is working and heating good no errors returned no more burning smell. showed cx what ahpppened and she understands. collected for service fee unit is good"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Hanover, PA 17331

Sal R.

Job Details: 03/01/2023

"CX complaint was that the unit after a repair had a burning smell. I found that the unit has no error codes , and completes auto and manuel test with out issues. I was unable to recreate and smell. Unit is opperating as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Stanley, VA 22851

Danny R.

Job Details: 03/01/2023

unit needs switch checksok; schdld next appmnt for 3/3 FRI !

We serviced a

MAYTAG DRYER

Model met3800tw1

Near Washington, DC 20002

Shawn D.

Job Details: 03/01/2023

"cx complaint unti is noisey. inspected unit an confimred noise unit is grinding, spun drum by hand and noise is coming from drum. took unit apart to find metal and rear drum seal causing the noise. Put dryer back together, ran it and the noise was gone. collected for the service fee and unit is good."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Norfolk, VA 23508

Carl A.

Job Details: 03/01/2023

"cx complaint of unit still not heating checked unit to find that the operating theristated had faile; ordrng 1 WP8318268 (Operating Thermostat CA / VS), used 1 WP8318268 (Operating Thermostat CA / VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Halethorpe, MD 21227

Robert L.

Job Details: 03/01/2023

"installed new hub and shifter per previous, recalibrated tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Virginia Beach, VA 23454

Austin D.

Job Details: 03/01/2023

"cx complaint the unit is not turing on and has an error code f7e1, checked the unit and found that the motor is in range, actuator is in range, and the capacitor is reading 0 uf. repalced the capacitor and tested again. this time the unit freaked out and did multiple things at once. it filled, locked the lid, and starting a high spin instantly. i tried to turn off the test cycle and unit continued to run until i unplugged the unit. control failure due to a capacitor short. ordering a new control and capacitor for vs; ordrng 1 W11395618 (cap ar vs) and 1 W11567712 (control), used 1 W11395618 (cap ar vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near York, PA 17402

Sal R.

Job Details: 03/01/2023

I was able to access and replace the lower harness. I then ran a recalibration and a auto test. I found the unit to be opperating with out concern. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23464

Branden R.

Job Details: 03/01/2023

cx complaint not making ice - side by side refrigerator checked unit and found ice maker lost home position on unit tested and ice maker will fill but does not harvest like its designed too . ordering new ice maker for repair .; ordrng 1 W10873791 (icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Baltimore, MD 21215

Shane M.

Job Details: 03/01/2023

"cx complaint the oven isnt heating proper. found a weak glow ignitor, ignitor barley glowing. gave cx a quote for repairs $336.62 cx paid in full by card. replaced ignitor from van stock.; used 1 W11176454 (ignitor VS) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Gordonsville, VA 22942

Eric F.

Job Details: 03/01/2023

"Could not locate unit, spoke with manager, manager stated unit was likely sold after 21 days.; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ET1

Near Waldorf, MD 20602

Robert A.

Job Details: 03/01/2023

Cx complaint that the unit is still giving the burning smell when the oven runs. I called techline twice already about the issue. The 2nd time I was told to ask the cx to use self clean to resolve the issue. The cx ran self clean twice and the issue is still present. The oven cavity is not on the parts list for replacement to resolve the issue. The unit is unrepairable. I will called techline again to document the updates.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC0

Near Conway, SC 29526

Jason T.

Job Details: 03/01/2023

"Cx complaint, rear drum seal is loose, vibration noises when cycling. Ordering all parts needed to complete the repair, direct ship to the cx, advised to contact VIA dispatch to schedule a return visit once all parts sre received, cx agreed.; ordrng 1 W10545923 (drum) and 2 WPW10314173 (support)s and 1 W10837240 (idler pulley) and 1 661570V (belt) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/01/2023

"cx complaint lights out, checked unit found bad led in fc replaced fc led, tested, unit working as designed. s code convers p&l, S191AQ collected service fee."

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Washington, DC 20003

Samuel R.

Job Details: 03/01/2023

"cx complaint unit is now starting cycle.inspected unti and could confrim.further inspection found splutch failed and cause unit belt to come offand not spoin unit.will need a new splutch, and belt.also sheild got damaged W10721967 14 tribles WPW10006384 70 tribles WPW10550173 0 tribles; ordrng 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 WPW10550173 (sheild)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/01/2023

i was able to access unit and replace the inlet valve and actuator as per previous tech. tested unit and unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Stanley, VA 22851

Danny R.

Job Details: 03/01/2023

wrong parts sent by WH will reschgulr apt cx needs am apt; ordrng 1 looklookamapr (lookj lokk cx needs am apt)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Hughesville, MD 20637

Robert A.

Job Details: 03/01/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model MH2175XSB0

Near Hyattsville, MD 20785

Shane B.

Job Details: 03/01/2023

"cx complaint is the unit not running sometimes. cx said they press start and it shuts off sometimes. other times it runs fine. door is also coming apart. the glass is seperating form the outer door plastic causing a large gap visable from the outside. light under unit also doesnt turn on. i could not replicate the issue. ordering mag, door switches, light and door. control board could be the issue but it is no longer available. schedule when we have apporval and parts are available.; ordrng 1 8206395 (door/mw) and 1 W10754299 (magnetron) and 2 W10211972 (switch)s and 2 W10269458 (switch)s and 1 8206232A (lamp 40 watt)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SFZ4

Near Charlottesville, VA 22911

Kyle A.

Job Details: 03/01/2023

Cx complaint of start buttong not work.ing. Did confirm securing tab broken at start button. Resecured board with plastic clip. Unit is now as designed

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Lititz, PA 17543

Justin L.

Job Details: 03/01/2023

Cx complaint unit taking multiple cycles. Was able to access unit and found 236VAC incoming. Entered diag to find F1E1 CCU problem. Ran unit and found to heat and have good airflow but control intermittantly not sending voltage to heater to cycle. Ordering Control and setting return for; ordrng 1 W11537215 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Washington, DC 20016

Dustin F.

Job Details: 03/01/2023

"CX complaint: no water or ice being madeInspected unit, found gasket in supply water line bad. Messing up water supply to fridge. Had to shut off main to house cause pierce valve shutoff for fridge isnt working. CX is going to get water supply addressed and call us out if need be."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 03/01/2023

Customers complaint is a little bit on frost in the freezer by the door. Found a small gap in the liner at the top right corner. NTO silicone and white touch up paint for the door.; ordrng 1 WP4317852 (silicone) and 1 72017 (white touch up paint)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Silver Spring, MD 20910

Brian F.

Job Details: 03/01/2023

"Cx states unit not cleaning dishes. Tested and confirmed, ran diagnostic cycle got F4E3 (wash motor not running). Wash motor measured 8ohms, is receiving 120VAC from control, but will still not operate. Unit would need sump/pump assembly replaced. Quoted cx cost of repair, they are going to replace DW instead."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lewes, DE 19958

Michael E.

Job Details: 03/01/2023

"CX complaint: wont start. Tested and verified complaint. As per service pointer, i checked plugs and they are secure. Capacitor was reading 5 Molms which is not correct. Replaced capacitor from van stock. Tested unit and it is now working proeprly. Job is complete; ordrng 1 W11395618 (capacitor van stock), used 1 W11395618 (capacitor) from stock"

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