We serviced a
WHIRLPOOL DISHWASHER
Model DU1345XTVB1
Near Elizabeth City, NC 27909
Branden R.
Job Details: 03/07/2023
"cx complaint partial failure_not cleaning properly_dishwasher is not cleanning propperly checked unit and found no error codes found connetion to sump and pump unseated not allowing proper vac to unit , reseated and checked over all other connetions everything checked good disasembled to test control and check connetions and found heavy signs of bugs , advised cx they will need to call pest control reasembled and tested unit is now running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near East York, PA 17402
Drew B.
Job Details: 03/07/2023
cx complaoint that unit is pulling seperation at the base of the washplate causing improper washing. and will need replaced. replaced washplate and cap but still needs agitatior. have shipped to cx per request bc of work and they will install close ticket today.. ; ordrng 1 W11614636 (agitator)
We serviced a
KITCHENAID FREEZER
Model KRMF606ESS01
Near Carlisle, PA 17015
Andrew S.
Job Details: 03/07/2023
Per previous diag I was deli drawer. I then tested the function of the door. And the unit is now functioning as intended. Job complete
We serviced a
KITCHENAID COOKTOP
Model KECC508RPB01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/07/2023
replaced element tested on all settings & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Portsmouth, VA 23707
Zachery R.
Job Details: 03/07/2023
"called cx via vonage. advised we will have to reschedule, rescheduled cx for thursday 3/9/23; schdld next appmnt for 3/9 THU !"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Chesapeake, VA 23325
Orbie
Job Details: 03/07/2023
"replaced valve (Came with harness on it). checked unit found F0E9, F3E3, F0E5. cleared codes and performed DLMS calibration. tested unit and checked codes again. no codes came back. unit currently working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Joppatowne, MD 21085
Neil H.
Job Details: 03/07/2023
REPLACED THE SPRAYER AND CLIP UNIT TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Dundalk, MD 21222
Alexander D.
Job Details: 03/07/2023
"cx complaint unit not starting cycles. unit will make a few buzzing noises then skip to done. inspected unit and verified complaint. cx said issue started when she tried to wash a quilt. found pulley shield came off and is caught in belt and seizing up motor. no oil leaking. removed pulley shield and ran autotest. motor now runs but can hear rubbing noise during agitation, spin is good. found some coins wedged in washplate, removed coins and ran autotest again, no noises. unit is working properly now but needs pulley shield replaced since it melted from belt rubbing on it. put thicker screws in where pulley shield screws in since the screws got ripped out. ordering pulley shield, not in stock, call cx to schedule return visit once we have eta on part; ordrng 1 WPW10550173 (pulley shield)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Fairfax, VA 22030
Jason A.
Job Details: 03/07/2023
CX complaint DW water stays in tub & backs up / odor. Test drain pump works. Hot water inlet. Raised drain so its not lower than disposer inlet - HI LOOP. See SDpics. Ran test wash 3X. Good drain. NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Washington, DC 20003
Emmanuel R.
Job Details: 03/07/2023
"Cs unit take a long time to dry clothes, confirmed complaint. Found the lint traps are clogged so air cant flow. Test cycle passed, no error codes. Component checked ok. Cleaned of lint and tested unit. Unit is now working properly. Advised customer how to get better performance from ventless dryer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Franklin, VA 23851
Zachery R.
Job Details: 03/07/2023
"called cx via vonage, advised we will have to reschedule, rescheduled for friday 3/10/23 AM apt.; schdld next appmnt for 3/10 FRI Am"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Stafford, VA 22554
Robert W.
Job Details: 03/07/2023
Replaced FC light and tested unit is working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Abingdon, MD 21009
Neil H.
Job Details: 03/07/2023
CX COMPLAINT DRYER NOT HEATING FOUND L1-N-120 L2-N-2.6 AND L1-L2-116 CX NEEDS ELECTRIAN OUTLET VOLTAGE ISSUE.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Broadlands, VA 20148
Daniel J.
Job Details: 03/07/2023
Replaced door. New door is missing badge. ordering new badge. cx stated that badge can be shipped to them and they would install it.; ordrng 1 W10909682 (nameplate) and 1 ship nameplate to cx
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/07/2023
"Inspection of the compressor area found that the connectors to those components were resting against the inverter for the compressor. Anytime the compressor turned on, vibrator was transferred through the inverter and made the connector vibrate. Insulation placed between the inverter and connectors. Unit is working properly."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elizabeth City, NC 27909
Branden R.
Job Details: 03/07/2023
"came out to replace parts on unit , disasembled and replace motor and blower , tested unit is running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KURR114KSB00
Near Great Falls, VA 22066
Christian C.
Job Details: 03/07/2023
Arrived at house. Inspected door and there is a big dent at corner of new door. Rendering door.; ordrng 1 W11546133 (Door)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Waldorf, MD 20603
Robert A.
Job Details: 03/07/2023
"Cx complaint that the unit is not holding temp. I inspected the unit to confirm the complaint. I preheated the temp to 350degrees, it reached the temp. I allowed the unit to cycle on and off a few times. The unit seems to work fine but the cx has video of the unit not cycling back on to maintain the temp. I replaced the spark module and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Gainesville, VA 20155
Richard B.
Job Details: 03/07/2023
"CX complant. Oder coming from fridge , Inspected unit and could not find anything wrong with unit, Found some dried liquid on the metal bottom plate next to the evap drip tray. in front of condenser condensation fan. Dry and flakey , could not smell anything abnormal . Advised CX to try some oder absorbing charcoal in paper bags . CX will call back if oder persists. RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KFC022EVBL5
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 03/07/2023
"CX complaint freezer door not closing properly, Rc gaskets are broken.Inspected unit, found bad slide rails in thr Fc. Confirmed both Rc gaskets broken. Ordering 2 slide rails WP13055901 and 2 Rc door gaskets W10830047. Cx paid in full ($1069.57 with check # 105). Return visit 3/14/23; ordrng 2 WP13055901 (Slide rails)s and 2 W10830047 (Rc door gasket)s"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Newport News, VA 23602
Lucas R.
Job Details: 03/07/2023
"cx complaint oven not heating, checked unit found open ignitor, verrified 120 vac at control r-w wires, replaced ignitor, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near White Plains, MD 20695
Robert A.
Job Details: 03/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Bristow, VA 20136
Richard B.
Job Details: 03/07/2023
"CX complant. Washer makes noise. Prior diagnosis found unit needs a shield , splutch and belt. Splutch was not in parts bin. used splutch from VS and completed repair . Adjusted leveling feet elevating washer off the floor. Legs were all the way down allowing splutch to interfeer with shield and floor. Ran a test wash and unit is working correctly. Found no gear oil on old splutch . Used splutch from Van stock, RB; ordrng 1 w10721967 (splutch VS), used 1 w10721967 (splutch VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Williamsburg, VA
Lucas R.
Job Details: 03/07/2023
"cx complaint no cool, checked unit found harness not seating to start device, replaced start device, advised cx to allow 24 hours to cool, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Silver Spring, MD 20904
Brian F.
Job Details: 03/07/2023
"Cx states unit won't run. Entered service mode found F8E4 error, cleared and ran test cycle, completed test cycle with no errors. Found unit leaning forward slightly, leveled unit, ran express wash. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gainesville, VA 20155
Richard B.
Job Details: 03/07/2023
"CX complant, Food and liquids freezing in fresh food compartment, Inspected unit and gallon of milk on top shelf is icy . Temp of milk was between 32 and 33 degrees. Even though fridge temp was set to recomended 37-38 degrees. Leading me to believe the thermister is reading out of range. Ordering defuser damper assembly . Not in stock , Further work needed, RB; ordrng 1 W11317276 (defuser)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Prince Frederick, MD 20678
Robert A.
Job Details: 03/07/2023
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the control lock was on not allowing any access to UI controls. I showed the cx multiple times the function of the control lock. I even asked the cx to turn the control lock on and off several times to make sure she knows how to operate it. The unit is working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/07/2023
replaced control panel & lamp working properly
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Frederick, MD 21704
Ricardo S.
Job Details: 03/07/2023
"Cx complains that the unit not holding temperatures and panel disconnect from wifi, inspected unit, temperature sensor read 1071k ohms on room temperature, so i call TL, oven reach temperatures 455, 377, 421,392,401,374,399.. so i calibrate the temp. oven holding temperature.. order wifi antena; ordrng 1 W11248075 (antenna)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Hagerstown, MD 21740
Ken M.
Job Details: 03/07/2023
Customer complaint is that some of the burners are not working properly. Burners tested and found that all of the burners are not running properly. Checked spuds installed and found none of the spuds were correct. Customer had the LP spuds left from the conversion. Correct spuds installed and valve screws tightened. Unit retested and is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near White Hall, MD 21161
Sal R.
Job Details: 03/07/2023
"Per the previouse tech, I was able to access and replace the icemaker. I found that the unit called for water . Unit test good."
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBW3
Near Takoma Park, MD 20912
Samuel R.
Job Details: 03/07/2023
"cx complaint unit is very hard to open.inspected unit and found door handle to have failed.causing unit to be hard to open.also found tab to consle to have failed and casuing console on left side to pop out.upon further inspection.found lower rack wheels deformed and causing right side to stop the spray arm from spinning.unit will need console,handle and wheels WPW10329510 special order W10195416V 57 tribles; ordrng 1 WPW10329510 (door handle) and 4 W10195416V (lower rack wheels)s"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Harrisburg, PA 17110
Cody H.
Job Details: 03/07/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Newport News, VA 23601
Lucas R.
Job Details: 03/07/2023
"upon arrival cx stated unit had been working fine since last appt. verrified temps at -5 and 32, ice bin full, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Ashburn, VA 20147
Daniel J.
Job Details: 03/07/2023
customer contacted kicthenaide to attemp to get unit repalced last vist compressor was ordered and tech line sugguested filling unit to 40 psi and new compressor and condenser to find leak parts not in yet unable to proceed unitl compressor is replaced and tested; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Glenarden, MD 20774
Shane B.
Job Details: 03/07/2023
cx complaint is the unit not dispensing ice. cx said they tried to remove bin and it was stuck. confirmed complaint. bin is full of ice from what i can see and it is jammed in place. auger sounds like its turning but nothing is coming out of the dispensor. i was able to remove bin and found ice build up under bin and inside of ice. cycled IM and it filled and began leaking form rear of the tray. i removed IM and cleared all ice/frost and inspected. i cant find any cracks in the tray or funnel. reinstalled and tested again. it still leaked. i could see it leaking from the fill tube where it meets the funnel. removed fill tube and found it torn at the edge causing water to flow oddly. i cut small piece that was haning off and tested agian. unit filled propelry. no leaks. working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Alexandria, VA 22304
Lloyd B.
Job Details: 03/07/2023
"Cx complained the unit leaked from the dispenser. Inspected the unit and could not duplicate the problem. . The dispenser door closes fast and hard and no light shines through, could only think there was a melting ice cube. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Mechanicsville, MD 20659
Robert A.
Job Details: 03/07/2023
Cx complaint that the unit's under light is not working. I inspected the unit to confirm the complaint. The light stays on in all light settings. The unit needs a new control board to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11552018 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 03/07/2023
cx complaint is the unit not making any ice since last repair. i found bin was empty and IM had cubes hanging out of it that were hitting the bail arm. i removed ice and IM cycled on its own and dropped another batch of ice. cubes are the correct size but are bridged together. i adjsuted the fill level on IM. FC temps are set to recomended. my prob shows 4 in FC. i adjusted the FC temp down a few degrees. unit is working as designed. i informed cx the bin should be full in 3 days (72hr). she was upset that that is considered working correctly. i informed cx thats as good as it gets. she is going to monitor unit and call back if it doesnt fill the bin.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Arlington, VA 22202
Eric W.
Job Details: 03/07/2023
told cx unit is out of warranty they said that wp said they had 7 days left showed them wp sent over out of warrenty they are callled wp to get it sent back over as in warranty
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Timonium, MD 21093
Dustin F.
Job Details: 03/07/2023
"CX complaint: loud noise comming from unit, grinding noise as wellInspected unit, confirmed CX complaint. Found 1 of the suspension rods came out of the holder and dropped the basket, ate away at the shield and motor. reseated Suspension , leveled, calibrated and tested unit. had some issues swapping cycles. checked pressure hose and it was clear. ordering drive motor, acrtuator, and shield for return visit.; ordrng 1 W11497303 (Drive motor) and 1 W11481722 (Actuator) and 1 W11409708 (shield) and 1 Look (Look)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 03/07/2023
"Found loose cold valve connection, reseated and tested unit.. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Culpeper, VA 22701
Eric F.
Job Details: 03/07/2023
"Went to do install, terminal on freezer led harness pulled out with LED. Attempted to get some wire slack to connect wires with service kit, unable to get enough slack to insert into connectors. Spoke with techline, techline deemed unit non repairable. Reached out to cx with information."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manassas, VA 20111
Robert W.
Job Details: 03/07/2023
"Opened up case box and found the case is damaged, Reordering case will use console on return.; ordrng 1 W10845689 (Case)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Edenton, NC 27932
Branden R.
Job Details: 03/07/2023
cx complaint continuously fills / fills and drains - top load washer checked unit and found when testing cold valve has proper vac but is stuck closed not allowing water to properly enter tub causing unit to time out and drain replaced with pre id and tested unit is now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruckersville, VA 22968
Danny R.
Job Details: 03/07/2023
cx complint noise and shaking badly . i found harbness and pressure tube came loose in the back and unit was over filling . adjusted harness and hose now unit fills right and doesnt shake also showed cx how to fill unit right
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Martinsburg, WV 25404
Ken M.
Job Details: 03/07/2023
Customer complaint is that the cold water valve hums and fills slowly. Unit tested and issuew confirmed. Valve replaced and unit retested. Unit is working properly. Old valve left with customer.; ordrng 1 look (look)
We serviced a
MAYTAG WASHER
Model CAE2745FQ1
Near Lancaster, PA 17603
Justin L.
Job Details: 03/07/2023
tenant answered the door and had landlord on the phone and said they wouldnt arrive until 1205. Told them i could wait until 1210. Landlord showed up and showed me unit and verified model and serial and he thought he had a warranty but unable to find receipt. pulled up entitilements and showed no warranty and cx didnt want to pay so canceled the call. no further work needed
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near New Market, VA 22844
Danny R.
Job Details: 03/07/2023
installed parts checksok
We serviced a
WHIRLPOOL COMBO
Model WET4027HW1
Near Arlington, VA 22202
Eric W.
Job Details: 03/07/2023
cx complant of unit not wahing properly inspected unit found f7e1 f7e5 tested unit it will not adjutate shifter stuck in spin needs new shifter maintance will need to remove unit from closet to get asses to bottom unit; ordrng 1 W10913953 (shifter)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Keymar, MD 21757
Bernard M.
Job Details: 03/07/2023
"Replaced clutch per previous tech, recalibrated and ran auto test and unit didn;t make any noise during spin cycles. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Parkville, MD 21234
Alexander D.
Job Details: 03/07/2023
replaced rc ceiling leds and control. tested unit. unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 03/07/2023
"Installed new lh / rh orfice holders, tested unit.. right front working fine now .. left front flames still too high .. ordering manifold and burner kit to correct issue .; ordrng 1 W11259408 (manifold) and 1 W10867890 (kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charles Town, WV 25414
Ken M.
Job Details: 03/07/2023
Damper replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Falls Church, VA 22043
Leon
Job Details: 03/07/2023
cx complaint dishwasher door hinge was broken confirmed complaint new part was instaill on unit now tested unit now everything is working great
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Timonium, MD 21093
Dustin F.
Job Details: 03/07/2023
"Replaced Control per previous tech, however when i went to replace door i could not get the new door to seat correctly. Investigated further and pulled unit down, found significant cabinet damage and bent frame. contacted TL and spoke to Joe, he documented the damage and advised me to get CX to contact WP. gave me SR#7735893065. CX asked me to leave the unit on the counter, and agreed on ty card. will contact WP for resolution; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dillsburg, PA 17019
Andrew S.
Job Details: 03/07/2023
Cx complaint is that the unit is tripping the breaker intermittently since the last repair. Upon arrival I found that the unit has no error codes. I then started a diag test and ran an amp draw test during the complete diag test. I found no ampr draw over 8.1 amps except for one brief spike at 10 amps. I called TL and SPoke with Bruce. I informed him of my findings. He stated that the unit is performing within its normal amp range and the breaker may be the issue. I informed the cx that the breaker would need to be looked at by an electrician. Unit is functioning as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 03/07/2023
"found loose connection on top led, resesated and tested unit. Job complete"
We serviced a
JENNAIR OVEN
Model JJW2430IL01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 03/07/2023
CX complaint about temperature running hot on oven tested bake cycle350* & found overall temp @ 322* adjusted with calibration tested & now temp is staying up tested on 375* 7 temperature staying on 410* overall issue with control board & sensor; ordrng 1 W11448962 (ctrl elec)
We serviced a
WHIRLPOOL DRYER
Model wed8500dc4
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 03/07/2023
Cx complaint unit is not working properly inspected unit removed and replaced the heating element and fuses tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP0
Near Arlington, VA 22203
Lloyd B.
Job Details: 03/07/2023
The unit was not secure after last repair. Installed screws mounting the unit and it is now secure. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Ken M.
Job Details: 03/07/2023
Right door has part of the lower cam cover snapped off and one of the door anchors holes is dented in. Reordering door. Also ordering badge for that door. Freezer door replaced and is working properly.; ordrng 1 LW11037738 (dor-fip) and 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Virginia Beach, VA 23464
Orbie
Job Details: 03/07/2023
"arrived to site, cx stated they had to leave and the husband was capable to install part and to leave part with cx. left part with cx completing job."
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details: 03/07/2023
Installed new heater and tested. Unit is back to normal operartions.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 03/07/2023
CX stated he spoke w/ office about reschduling appt; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near South Boston, VA 24592
Kyle A.
Job Details: 03/07/2023
Installed lock and tested unit and unit is now as designed.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS0
Near Beltsville, MD 20705
Brian F.
Job Details: 03/07/2023
"Cx states oven not heating, tested and confirmed. Installed new control board, preheated oven to 350, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Silver Spring, MD 20910
Shawn D.
Job Details: 03/07/2023
"Cx complained that refrigerator and freezer wasnt cooling properly. opened system and is low on froen, cant pinpoint leak so changed out the evaporator and compresser added uv drier then vacume unit down and filled to 5oz and started cooling. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Beaverdam, VA 23015
Thomas B.
Job Details: 03/07/2023
Removed and replaced the control board tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL OVEN
Model WFG540H0ES1
Near Takoma Park, MD 20912
Samuel R.
Job Details: 03/07/2023
cannot perform service unit has infestation
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Leesburg, VA 20175
Ricky E.
Job Details: 03/07/2023
"W10800806 772.18, W10691145 290.17, W11189635 8.95 x 4, w10691534 342.18, 2nd man 90.00, shipping 150.00, labor 400.00, tax 86.42.... customer stated that he heard a loud crack and then the ff door was sagging. verifie issue and fnd door bolt broke off into the dooor at the top.. the hinges are bent as well.. the unit would need the door, hinges and screws to hold the hinges in... the customer is going back to jenn air and his home warranty company...; ordrng 1 look/look (look/look)"
We serviced a
KITCHENAID OVEN
Model KSGG700ESS6
Near Virginia Beach, VA 23464
Orbie
Job Details: 03/07/2023
replaced spark module and igniter. tested unit heated to 350 and 425. unit working as designed
We serviced a
AMANA COOKTOP
Model AGR6303MMW0
Near Lorton, VA 22079
Demonte S.
Job Details: 03/07/2023
Inspected the unit. Found that the cx is saying that the Left Front Burner Flames are to High on Simmer. I then adjusted the Flames on the Left Front Burner. Tested the unit. Flames are now Normal. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model n/a
Near White Plains, MD 20695
Robert A.
Job Details: 03/07/2023
Cx complaint that the unit's door is not closing. I inspected the unit to confirm the complaint. I found the door latch is not catching. The unit needs a new door latch kit. I'm ordering the part for the return visit.; ordrng 1 279570 (door latch kit)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Bowie, MD 20720
Shane B.
Job Details: 03/07/2023
installed ordered part and tested unit for cx. unit is workign as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Burtonsville, MD 20866
Brian F.
Job Details: 03/07/2023
"Cx states long dry times. 240VAC at terminal block, heater read 18ohm, unit is heating properly. Found excess length of vent duct, causing multiple tight bends in duct. Shortened duct, kept duct straight when reinstalling dryer. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near McLean, VA 22101
Leon
Job Details: 03/07/2023
"cx complaint door making noise gasket is ripped confirmed complaint replaced all the door parts but the gasket, new gasket was ripped out the box reordering new gasket for cx level and tested door and everything was working great just need to reorder gasket; ordrng 1 w10846057 (gasket (reorder))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Woodside East, DE 19962
Frederick R.
Job Details: 03/07/2023
Replaced door bin for CX. Unit is not repaired. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Tyro, VA 22976
Kyle A.
Job Details: 03/07/2023
Changed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hampton, VA 23666
Lucas R.
Job Details: 03/07/2023
"cx complaint slow water and ice, checked unit found loss of pressure at inlet valve, possible issue with diodes in unit harness, brinnging housing back in case needed.; ordrng 1 WPW10238100 (valve-inlt) and 1 W11229025 (unit harness)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Lanham, MD 20706
Shane B.
Job Details: 03/07/2023
installed all ordered parts and tested unit for cx. unit is working as designed and had no saved codes.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Silver Spring, MD 20910
Samuel R.
Job Details: 03/07/2023
cx complaint unit is nit working displaying f2e1.inspected unit and found error code.reset power and unit would not chamge found start button to be stucked.unit will need a new ui board.gave a cx qoute and cx wil replace unit
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/07/2023
"cx complaint never stopped beeping but appeared to reach temp and alarm reset never came on, unit only on for 3 hours but freezer down to 15* beeping continue but no alarm on display, control possible shorted, ordering control, thermistor and evap cover..........control must be from whirlppol; ordrng 1 W11359415 (thermistor) and 1 W11580229 (evap cover) and 1 W11580234 (main control) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hertford, NC 27944
Branden R.
Job Details: 03/07/2023
came out to replace parts on unit disasembled and replace all parts needed for repair . tested unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf555sdfz11
Near Leesburg, VA 20175
Ricky E.
Job Details: 03/07/2023
"customer stated that the unit was dripping from the filter. verified issue and fnd faulty filter head. replaced part, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Woodstock, MD 21163
Robert L.
Job Details: 03/07/2023
"cx complaint scrapping noise in agitate, found basket loose, no errors stored, when spinning basket by hand knocking noise from transmission, shaft dropping with load, scrapping cam, ordering transmission, cam,belt,spanner nut and wahsplate........2 count transmission job; ordrng 1 W11449840 (transmission) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11551646 (spanner nut) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dover, DE 19904
Taylor F.
Job Details: 03/07/2023
replaced sump from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Churchville, MD 21028
Neil H.
Job Details: 03/07/2023
"REPLACED THE GEARCASE,CLUTCH,MOTOR,BELT UNIT RECALB TESTED GOOD."
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near McLean, VA 22101
Leon
Job Details: 03/07/2023
cx complaint was unit wasnt heating confirmed complaint we had the igniter to fix issue but igniter came broken in the box reording new ingiter to fix top bake; ordrng 1 w11596211 (IGNITER (REORDER))
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17602
Justin L.
Job Details: 03/07/2023
as per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed at this time.
We serviced a
KITCHENAID RANGE
Model KSEB900ESS3
Near Jarvisburg, NC 27947
Branden R.
Job Details: 03/07/2023
"cx complaint range causing stains on backsplash checked unit and found no errors with unit . all major componets checked good called techline and was advised cx will need to cover food with oven bag , use roasting pans and keep oven cleaned . was advised there are no parts that need to be replaced . cx vary unhappy with unit and refused to pay service"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS02
Near Alexandria, VA 22301
Eric W.
Job Details: 03/07/2023
cx complant of f2e1 error again inspected unit found door gasket is old and crusty and not sealing to door unit will need new door gaasket and ui; ordrng 1 W11093241 (ui) and 1 WPW10282960 (door gaasket)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 03/07/2023
Installed new rollers / pulley and adjusted the heater .. Tested unit. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Big Pool, MD 21711
Ken M.
Job Details: 03/07/2023
"Control and valve replaced and tested. Unit is working properly. Old valve left with customer. Customer started a load, but is not satisfied with how the unit is washing the clothing. Customer referred back to Maytag customer service."
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Arlington, VA 22205
Lloyd B.
Job Details: 03/07/2023
"Cx complained the units door would open on its own while baking. Inspected the unit and found that the door hangs past 90 degrees. The hinges were changed in oct 2022. Explained all to tech support and they say to change the hinges and bring the receivers just in case, install the hinges and if the door no longer hangs past 90 degrees when opened and closes correctly, not to install the receivers. SR7735885616; ordrng 1 W11568813 (hinges) and 1 W11318331 (receiver left) and 1 W11317948 (receiver right)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 03/07/2023
Per previous diag I was able to access and replace the fill tube/Heater. i then tested the unit and found that it is functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE715H0ES0
Near Columbia, MD 21046
Israel R.
Job Details: 03/07/2023
Installed all new control and switchs. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Hyattsville, MD 20785
Shane B.
Job Details: 03/07/2023
cx complaint is poor cooling in the RC section. when i arrived unit was in a sprinkler room below appartment building and was unplugged. i restored power and let unit run. after about 10min the unit still had very little frost and was pulling .55amps. air ducts are clear. unit has a SS issue. ordering evap and compressor. schedule with SS tech when parts are avilable.; ordrng 1 W11579351 (evaporator) and 1 W11504450 (tube) and 1 W11506620 (tube) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Gainesville, VA 20155
Richard B.
Job Details: 03/07/2023
"CX complant. Washer not cleaning . Prior diagnosis found unit neds dispenser , drawer and metering pump. Installed all and started a cycle. Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Sterling, VA 20165
Christian C.
Job Details: 03/07/2023
"Installed handle, studs, and screws. Unit is working as designed."