Service History 625 - VIA Appliance

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near East Riverdale, MD 20737

Samuel R.

Job Details: 03/04/2023

defrsted evap and replaced heater.set unit to recommonded temps and advised cx to give unit 24hrs to coem to temp.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Parkville, MD 21234

Dustin F.

Job Details: 03/04/2023

"CX complaint: unit wont drainUpon arrival, I found the topload washer was incorrectly installed on TOP of a front load pedistal. I explained to the CX its extremely unsafe to have it installed like this. I put unit into manual test mode and drained all the water. Sadly with the way its installed, I cannot further test the unit. I suspect its not agitating or spinning. but CX needs to make the unit accessable for me to properly diagnose. Afraid unit will fall off during test spin/aggitate cycle. CX is going to have the pedistal removed, then have us come back out ASAP.; ordrng 1 Look (Look)"

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Bel Air, MD 21015

Dustin F.

Job Details: 03/04/2023

"Replaced Valve, Found Isolation valve leaking. Resecured valve and leak stopped. Held door switch and tested icemaker, it cycled properly and filled. unit working as intended."

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Laurel, MD 20724

Israel R.

Job Details: 03/04/2023

Customer complaint unit is not turning on the lamp i tested the lamp and is good new. I tested power and control is not sending power to the bulb. Unit needs new control ordering control. PArt list no where to be found for this model ordered from a different engenering code. Call customer when part is available.; ordrng 1 W11544456 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Abingdon, MD 21009

Dustin F.

Job Details: 03/04/2023

"Replaced Sump assym and tested unit, unit now works as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Virginia Beach, VA 23455

Austin D.

Job Details: 03/04/2023

cx complaint frost in freezer. checked unit and found an air gap at the top opf the freezer door. tried adjusting with no luclk. either door is warped or slides are not allowing it to close all the way. ordering door and rails. will try door first and if iossue persists. replace rails. will return once the parts come in.; ordrng 1 W11435342 (freezer door) and 1 WPW10714545 (gasket) and 1 W11445850 (switch) and 2 W11265130 (rails)s

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Abingdon, MD 21009

Dustin F.

Job Details: 03/04/2023

Replaced control and facia then calibrated and ran 2 test cycles. unit now works as intended.

We serviced a

WHIRLPOOL DRYER

Model WED9600TW0

Near Elkridge, MD 21075

Robert L.

Job Details: 03/04/2023

"cx complaint powers on and just clicks when start is pressed, found blown thermal fuse, replaced fuse from extras to test, once started errors L2 on screen and heat extremely bright and not cycling, ran air dry and heater came on , stuck relay on control, control has prior one year warranty thru us but is now no longer availible..... need office support for this, collected $120 ch#333 for now quoted $255 with free control; ordrng 1 look (look)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Annapolis, MD 21401

Israel R.

Job Details: 03/04/2023

S84638. Service Pointer #: W11606409. Customer complaint unit is not turning on the lights i tested the unit and found the unit is not lighting up all lights are dead/. I dis the service pointer replaced all lights and tested. Unit is back to normal operations. Collected 120

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Conway, SC 29526

Jason T.

Job Details: 03/04/2023

"Cx complaint, water collects on the top of the freezer door gasket, found freezer door bowed at the bottom, pics on SD. Ice cubes stick together in the ice bucket, found during ice box fan test, not running properly. Advised cx freezer door will direct ship to her house, allow 6-8 weeks for delivery, inspect for any damages, contact VIA dispatch to schedule a return visit once fan motor and freezer door are received, cx agreed.; ordrng 1 W11436967 (freezer door) and 1 W10846539 (evaporator fan blade) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Severna Park, MD 21146

Israel R.

Job Details: 03/04/2023

Customer complaint unit has a lot of lint build up in the lint catcher but he stated the unit is heating and is drying. I found lint build up in the catcher but this is part of maintenance cleaning the vent and maybe vacum the lint out. Adviced the custoemr to get a vent cleaner company to clean the vent and maybe they will clean the vent in the unit but the unit is working is nothing i can do owther that unit needs to be cleaning or build up line is not covered byt the warranty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, VA 23323

Austin D.

Job Details: 03/04/2023

came out and noticed that there is not authorization for the labor to be covered. cx is upset and did not want me to do service today since she refuses to pay. advised her top contact manufacturer for a labor authorization because i cannot at this time complete the service with the what i have on this unit unless cx is aware and prepared to pay labor fee. cx is calling manufacturer; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Israel R.

Job Details: 03/04/2023

Installed new damper tested. Unit is quite. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 03/04/2023

"Cx complaint, no ice production, error code E5 thermistor shorted, during evap fan motor test, not running at correct speed for proper air flow. Fridge temp tested at 38 degrees, freezer tested at 20 degrees, sealed system tested ok. Advised cx parts will direct ship to his house, contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; ordrng 1 W11578030 (freezer evap fan) and 1 W11579560 (icemaker)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Joppatowne, MD 21085

Dustin F.

Job Details: 03/04/2023

"Replaced door panel and vent, tested unit. Unit now works as intended."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Hartly, DE 19953

Frederick R.

Job Details: 03/04/2023

Arrived at CX home and removed outer door. Went to van to get screws and they were not in bin. Found 2 handles were ordered accidentally instead. Spoke to CE and 2 in office stock. Tech returning tuesday. Job not complete; ordrng 1 WPW10292297 (screw) and 2 WPW10317886 (screw)s and 1 look (look)

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Silver Spring, MD 20910

Samuel R.

Job Details: 03/04/2023

replaced part and tested unit working properly

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hanover, MD 21076

Israel R.

Job Details: 03/04/2023

"Customer complaint unit is making a high pitch noise and the heating on low is very high. I tested the unit and found the unit will need roller and idler. Replace those and then tested temps and on low the unit went to 230 and low is about 100 then the temps went 210 and is regulating the temp bu the heater is rattlingg. I replace heater and tested unit is quite and is back to normal operations.; ordrng 2 WPW10314173 (support)s and 1 WP691366 (pulley-idr) and 1 279838 (element,heater), used 2 WPW10314173 (Support IR VS), 1 279838 (Heater), and 1 WP691366 (Idler) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/04/2023

"cx complaint of nuisence tripping of breaker at random times, verfied, polarity and 119v at outlet, grounds solid in unit, no errors stored and ran diagnostics without tripping, found break is Square D 20 amp GFCI, per TSP W11525530 Rev C...gave cx number to manufacturer for proper breaker to be installed, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Laurel, MD 20707

Israel R.

Job Details: 03/04/2023

"Installed new control , console, UI gasket and seal. Unit is back to normal operations."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Laurel, MD 20707

Israel R.

Job Details: 03/04/2023

Installed new gasket. Tested unit and the unit is back to normal operations.

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Portsmouth, VA 23701

Austin D.

Job Details: 03/04/2023

replaced console. tested operation. unit is running as designed. left unit running since wet clothes inside.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, MD 20707

Israel R.

Job Details: 03/04/2023

Installed new control and tested. Unit is back to normal operations.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Washington, DC 20010

Samuel R.

Job Details: 03/04/2023

cx complaint unit door doesnt close properly.inspected unit adn could confirm cx complaint.foiuns screws were missing and causing door to be hard to open.installed screws and tested unit.now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Conway, SC 29526

Jason T.

Job Details: 03/04/2023

"Cx complaint, water leaks from the back of the icemaker, found water leaks from the fill tube. Removed the fill tube and reset for proper alignment at the reservoir housing. Verified icemaker fill-harvest, no leaks detected...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Myrtle Beach, SC 29577

Jason T.

Job Details: 03/04/2023

"Installed control, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 03/04/2023

"Cx complaint, dishes still wet at the end of the cycle, tested water inlet temperature at 82 degrees, advised cx required temperature is 120 degrees, tested during cycle at 95 degress, improper water temp is causiing the issue. Advised cx to run the hot water at the sink to allow the water temperature to reach 120 degrees prior to starting a wash cycle for proper wash-dry, unit is working as designed, cx agreed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Washington, DC 20002

Samuel R.

Job Details: 03/04/2023

replaced part ordered.unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 03/04/2023

"Installed all parts ordered, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Conway, SC 29527

Jason T.

Job Details: 03/04/2023

"Installed parts from prior visit, gear case, cam-kit and drive-belt, also installed control and power-cord. Ran factory test to calibrate and verify unit operation...working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Williamsburg, VA 23188

Carl A.

Job Details: 03/03/2023

cx complaint of unit having a dent in the upper right hand coner of door ordering new door for repairs; ordrng 1 W10815687 ( DOR-FIP)

We serviced a

WHIRLPOOL DRYER

Model WTW5105HW2

Near Glen Rock, PA 17327

Sal R.

Job Details: 03/03/2023

I was able to access and replace both parts . I then recalibrated and ran a auto test. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near McLean, VA 22101

Leon

Job Details: 03/03/2023

cx complainty was unit was leaking confirmed complaint replaced the drain pump and the gasket waited for about 20-30 mins on a wash cycle seen no leaks

We serviced a

WHIRLPOOL DRYER

Model WED8540FW2

Near Greencastle, PA 17225

Drew B.

Job Details: 03/03/2023

cx complaint that unit is not heating at all has proper power 240/120 unit runs and no heat when gained access to element found OL on the prongs will need WP3387747 call to reschd with lowes approved; ordrng 1 WP3387747 (element)

We serviced a

JENN-AIR OVEN

Model JJW2830DP01

Near Arlington, VA 22207

Leon

Job Details: 03/03/2023

cx complaint was unit got a stuck key error code confirmed complaint replaced the UI control and tested unit everything worked great after

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Brandywine, MD 20613

Robert A.

Job Details: 03/03/2023

"Cx complaint that the unit is making a rattling noise during the spin cycle. I inspected the unit to confirm the complaint. I found no error codes, no foreign objects in the tub. I ran a service cycle and calibrated the unit. All components passed, I did hear a slight noise during spin. I checked under the unit and found an object behind the shield near the belt and clutch. There's no damage to the clutch or belt. I removed the object and tested the unit. The unit is working as designed."

We serviced a

JENNAIR RANGE

Model JDR8895AAS

Near Bowie, MD 20721

Shane B.

Job Details: 03/03/2023

complait is the upper oven broil element being broken and interior light being out. confirmed complaints. unit will need a broil element. light assembly is no longer available. quoted cx and he paid in full.; ordrng 1 W10201551 (elmnt-brol)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZD809

Near Crozet, VA 22932

Danny R.

Job Details: 03/03/2023

found watewr delivery tube out of pleace reseated it into icemaker no more leaks checksok

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Richmond, VA 23227

Chris B.

Job Details: 03/03/2023

cx comp unit states f27 insp unit conf cx comp found unit full of water and soap cleared error drain unit ran threw test cycle unit working as desighned when in test mode unit had an extreme amount of bubble inside advised cx on use and care unit working as desighned if cx calls back unit will possibly need water valve

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reinholds, PA 17569

Cody H.

Job Details: 03/03/2023

"CX complains unit is making a loud noise throughout whole cycle, has done this since purchase. Unit shows f0e9-off balance error. ran unit through diagnostic test, basket is not sitting straight in the tub, called tradecare #7735837237 Ordering basket (xparted to CX), splutch, and gearcase for return visit.; ordrng 1 W11449840 (gearcase) and 1 W11513258 (tub ring) and 1 W11510461 (washplate)"

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Hyattsville, MD 20785

Shane B.

Job Details: 03/03/2023

installed ordered part and restored power. tested all funtions. unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Prince George, VA 23875

John P.

Job Details: 03/03/2023

"Upon arrival CX thought we were dropping off paint at no charge, advised of service call fee to look at unit and CX decline service stated he is calling the factory back"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Charlottesville, VA 22902

Kyle A.

Job Details: 03/03/2023

Cx complaint of unit not washing or agitating. Did confirm and found unit has bad capacitor. Will need to return to replace.; ordrng 1 W11428524 (Capacitor)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Portsmouth, VA 23704

Zachery R.

Job Details: 03/03/2023

"cx complaint unit not starting, checked unit, no faults stored, ran quick wash cycle, unit started quick cycle with no issues. called techline, spoke with rob documented. provided cx with sr# instructed how to use unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5KVEXVB00

Near Chester, VA 23831

John P.

Job Details: 03/03/2023

Installed tstat tested working as designed.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Chambersburg, PA 17201

Drew B.

Job Details: 03/03/2023

cx complaint that unit is not going through cycle and found the stirke be fauilty not engaging the latch and when in testing found that. ordering W11457841 in stock and schd for the 7th..; ordrng 1 W11457841 (strike 22)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Carlisle, PA 17013

Fred G.

Job Details: 03/03/2023

"cx unit wont go through a cycle. inspected unit and entered diag and found 0 error codes. found when motor was going it was just humming. tested capacitor and found it to be showing O.L. replaced capacitor and tested unit, unit checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Manassas, VA 20110

Demonte S.

Job Details: 03/03/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water on the left side of the unit. Ran Service Diagnostics on the unit. No error codes. Ran Service Test on the unit. Took off the front door panel before starting service test. No leaks found. Ran normal cycle for 15 mins. No leaks. ( Went over all loading instructions with the cx. Cx was putting Bowls on front of the door. Also advised that the cx use Rinse Aid. Told cx to start the sink on hot before starting a cycle. ) Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mount Joy, PA 17552

Justin L.

Job Details: 03/03/2023

Cx complaint unit making loud shrieking noise during spin. Wab able to access unit and found no saved codes. Ran diagnostic and verified noise. Checked under unit and found becasue the way the motor was ramping up and winding down it was creating flat spots on the splutch and causing wear on belt. Ordering parts and setting return for 3/8/23; ordrng 1 W10721967 (splutch) and 1 W11283592 (motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HPS00

Near Bowie, MD 20721

Shane B.

Job Details: 03/03/2023

installed ordered part and restored power. unit began filling and cooling on its own. unit is workign as desgined.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Richmond, VA 23238

Joseph D.

Job Details: 03/03/2023

Cx complaint unit not spinning. Reseated loose wire at drain pump and unit working properly

We serviced a

MAYTAG WASHER

Model MHW3505FWO

Near Norfolk, VA 23504

Zachery R.

Job Details: 03/03/2023

upon diagnosis noticed unable to read m/s sticker. advised cx to contact whirlpool for another m/s sticker.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ephrata, PA 17522

Justin L.

Job Details: 03/03/2023

As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Chesterfield, VA 23838

John P.

Job Details: 03/03/2023

"CX complaint unit not cutting of, was unable to duplicate issue did advise could be issue with control.CX not sure if want to fix or replace at this timeW11035600 $225.67$110 labor$15 shipping"

We serviced a

WHIRLPOOL DRYER

Model Wed85hefc1

Near Williamsburg, VA 23188

Carl A.

Job Details: 03/03/2023

"cx complaint of unit squeeling when tub turning,checkedu nit to find that the idler roller had bearing on it had failed replaced parts works as designed break down as follows 1/279640,Idler Pulleyservice call break down as follows service call 120.00parts 22.95shipping 15.00labor 110.00sub total 267.95tax 1.38grand total 269.33deposit 269.33; ordrng 1 279640 (Idler Pulley CA / VS), used 1 279640 (Idler Pulley CA / VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Dover, DE 19904

Frederick R.

Job Details: 03/03/2023

CX complaint is WM not enough water. Inspected/tested and found F8E1 code for LFNF. Checked inlet valve and found clogged cold water port. Replaced valve from pre-id. Calibrated and retested and unit is now working propeerly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Edgewater, MD 21037

Shane B.

Job Details: 03/03/2023

"cx complaint is the unit displaying F0E9. cx just got hte unit. bought it used and is not familar with it. i found F0E9 and F0E5 saved. explained loading, cycle selection to cx. the load she had in unit was mixed and when basket was spun by hand it went off balance. i emptied unit. pushed basket down. it sprung back up properly. suspension is good. i ran a service cycle. during spin unit made some screaching noise. adjusted motor to tighten the belt. i calibrated the unit. unit is running quietly. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EFP02

Near Alexandria, VA 22308

David J.

Job Details: 03/03/2023

Cx complaint unit is not cooling things in top of RC only bottom. Arrived today and inspected unit found temp at top of RC at 65 degrees. Found in crisper drawer to be 48 degrees. Put unit into diagnostic mode and and ran test 1 unit reading 38 degrees in RC which is way off. Test 56 ti run evap fan and its working. Unit thinks its cold enough where the evap fan doesnt run. Quoted Cx for repair and collected 120.00 for service call. Cx will let us know within 30 days ; ordrng 1 W11395641 (Evap fan assembly)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Suffolk, VA 23434

Branden R.

Job Details: 03/03/2023

"cx complaint grinding noise - top load washer - pre-id start of the cycle checked unit and found drive pully unseated allowing it to spin on the sheild to gearcase , reseated and tested unit all major componets checked good and unit is running as designed , found when draining main drain on the house is backing up had to unplug unit before it leaked out of drain , advised cx they will need to contact a plumber drain to be clear ."

We serviced a

WHIRLPOOL COMBO

Model CET9100GQ2

Near Edgewater, MD 21037

Shane B.

Job Details: 03/03/2023

installed ordered part. restored power and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Columbia, MD 21046

Dustin F.

Job Details: 03/03/2023

"Contacted CX while at call before, CX stated she messaged and talked to office, had already rescheduled for next monday.; saved tckt"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHB04

Near Wakefield, VA 23888

Lucas R.

Job Details: 03/03/2023

"replaced control, heater did not come on, after 15 min run time still no frost pattern, replaced compressor drier and evap, pressurized, no visible leaks, vacuumed and charged, low pressure at 0, frost pattern forming, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Mechanicsville, VA 23111

Orbie

Job Details: 03/03/2023

"cx complaint humming noise from unit. found no humming noises at this time, turned temps down on rc/fc from 5/5 to recomended settings. performed harvest on IM with no noises. cleaned out ice bin and made sure nothing was trapped in it. advised cx to monitor unit for the next few days and call back if needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fort Washington, MD 20744

Robert A.

Job Details: 03/03/2023

Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I cleared the codes and ran a service cycle. The unit filled with water and drained but no wash action at all. The unit needs a new sump assembly to resolve the issue. I'm ordering the part for the return.; ordrng 1 W11025157 (sump assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Georgetown, DE 19947

Michael E.

Job Details: 03/03/2023

Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23235

Joseph D.

Job Details: 03/03/2023

"Levelled calibrated , reset control. Adjusted hoses from wall. Unit working properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 03/03/2023

Cx complaint agitator keeps breaking. Was able to access unit and found no saved codes. Found agitator had rounded and melted and seperated causing serated edges that are catching clothes and a potential cut hazard. Attempted to call safety but they are out so will reach out later today. Quoted cx for repair; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 03/03/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Milford Mill, MD 21244

Emmanuel R.

Job Details: 03/03/2023

Replaced control board and tested unit. Unit is now workign properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Denver, PA 17517

Cody H.

Job Details: 03/03/2023

"cx complains unit is not cooling enough, states this has been happening for 2 weeks. CX also noticed since last repair FC light does not work. RC is showing 66*F, FC is showing 15*F. Evap has 1/2 frost pattern, compressor is running and evap fan is not running even under test 3. Evap fan is recieving 5.9v volts. Called MM about sealed system and was advised to order the sealed system, compressor, evap, drier and evap fan for return visit. When removing FC LED noticed the linner was ruptured by last repairing tech and the led was not plugged in, replaced with VS LED and lights now work as designed. Called techline about the linner and spoke to Steve SR#7735867100 who said that because the unit is out of warranty they dont reccomend any repair to the linner. Office to reach out when approve; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (drier) and 1 WPW10608485 (evap) and 1 W11224256 (control) and 1 W10846539 (evap fan) and 1 W10695459 (CH VS) and 1 look (look)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Millsboro, DE 19966

Michael E.

Job Details: 03/03/2023

"Replaced the motor, housing, wheel and seal as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Stafford, VA 22554

Robert W.

Job Details: 03/03/2023

"CX Complaint is the level isnt regeristing. Inspected unit and found the unit isnt dispensing detergent level is full but unit is saying isnt empty, Replaced dispenser and draw tested unit and unit is working properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Timonium, MD 21093

Alexander D.

Job Details: 03/03/2023

"cx complaint unit shaking excessively. inspected unit and verified complaint. no errors stored. unit is level, suspension tests good. cx is loading unit properly. checked under unit, a little play in gearcase and noticed the bottom of gearcase feels oily more than usual. removed rotor and found a little oil inside rotor. everything else checks good. ordering gearcase and slider. 2ct gearcase. call cx to schedule return visit once we have eta on parts; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 LOOK (LOOK)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Millsboro, DE 19966

Michael E.

Job Details: 03/03/2023

CX complaint: no heat. Tested and verified complaint. I found insufficient power from receptacle. 120vac on 1 leg but only 27vac on the other. Tested and term block and then at receptacle. I advised CX to have a licensed electrician look at this. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Chevy Chase, MD 20815

Israel R.

Job Details: 03/03/2023

Installed new control panel and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Remington, VA 22734

Tanner B.

Job Details: 03/03/2023

"Installed new motor/ cap and lid lock, tested unit. Found cold valve failed, unit needs new valve; ordrng 1 W11210463 (valve) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Carlisle, PA 17015

Fred G.

Job Details: 03/03/2023

cx complaint unit wont run. inspected unit and lid strike failed. aslo found fabric soften dispenser was clogged. was able to replace strike and clean out dispenser. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Frederick, MD 21704

Ricardo S.

Job Details: 03/03/2023

Replaced gaskets.. unti cks ok

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mineral, VA 23117

Eric F.

Job Details: 03/03/2023

"Installed valve, could not locate control in bin. Tested unit, unit working as designed.; ordrng 1 look"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Reading, PA 19609

Cody H.

Job Details: 03/03/2023

"CX complains unit is not draining water. Found drain pump to be recieving voltage but not opperating. Replaced pump with prei.d pump and tested unit, unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Frederick, MD 21701

Marc M.

Job Details: 03/03/2023

cx complaint unit not cooling. inspected unit and found compressor not running. entered diagnostic test and activated compressor but compressor did not run. checked and found 122vac to comp. removed locked compressor and replaced with pre id parts. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged with r600a 41g. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Mineral, VA 23117

Eric F.

Job Details: 03/03/2023

"Confirmed cx complaint unit making screeching noise. Cx has video recordings, could not replicate in diagnostic cycle. Ordering gearcase and associated parts, requesting 2 count gearcase job on return visit.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 look"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 03/03/2023

cx complaint door falls down with no tension. inspected unit and found left hinge spring came off hinge. was able to reattach spring to hinge and found unit checks good. charged cx only for service call $120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Frederick, MD 21701

Ricardo S.

Job Details: 03/03/2023

"Replaced parts, unit tested and water taste better. cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Akron, PA 17501

Cody H.

Job Details: 03/03/2023

"cx complains unit hesitates when dispensing ice, as well as drops ice from bin. Unit also has lights out on top and FC. Was able to access unit and found ice bin had ruptured and was causing ice to bind up and not go down the chute, was also causing ice to fall out of bin, Found the FC light to have failed, was able to replace FC light with VS part. Ordering ice bin to be sent to CX, once ice bin is installed by CX unit will work as designed, no further work needed.; ordrng 1 w11484836 (Led module CH VS) and 1 WPW10347093 (Ice Bin) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WGD7800XW0

Near Lancaster, PA 17603

Justin L.

Job Details: 03/03/2023

as per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Woodside East, DE 19962

Frederick R.

Job Details: 03/03/2023

CX complaint is clicking noise in bake. Inspected/tested and found igjnitor tip at wire defective. Replaced ignitor and still wouldnt light in bake. Checked Spark module and found no voltage to bake.but broil was working as designed. Replaced spark module from pre-id. Retested and the oven is now working properly. Also adjusted flames on cooktop for CX because it wasnt done on install. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 03/03/2023

Could not get the software on my computer to read to data loggers. Will need to return when I am able to get that setup.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 03/03/2023

"complaint: slow water. Tested and verirfied complaint. I found the water supply line was kinked. I corrected line,n tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 03/03/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use unit now functions Normally. Old board is roach infested left with cx Core for 27425365 not obtained because Roaches Roaches Roaches infested.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Suffolk, VA 23435

Lucas R.

Job Details: 03/03/2023

"cx complaint unit leaking fron right, checked unit found water dripping from right side of unit when middle arm is spraying, seals checked good, unit does not drip with front panel off indicating weak hinges, ordering hinges and inner door.; ordrng 1 W11559689 (inner door) and 1 W11573703 (hinge) and 1 W11573702 (hinge)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Red Lion, PA 17356

Sal R.

Job Details: 03/03/2023

CX complian is that the power cord and outlet melted during iopperation. I found that the outlet & cord had a thermal event. I found that the power cored was imporperly installed witch may have caused a thermal ement at the outlet. I called WP TL and explained my finding. I documented pic's with TL and they agree with findings. I then called WP Safty Team and explained. my finds. I have advised CX to have a lincesed electrican come into the home and inspect and possibly replace power supply and dryer cord.

We serviced a

WHIRLPOOL OVEN

Model RBD307PV00

Near Brambleton, VA 20148

Daniel J.

Job Details: 03/03/2023

Found that the relays on control were bad. Control is no longer available. advising cx to replace unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/03/2023

"cx complaint water slow, found filter clogged, gave cx coupon for filters, found Fc LEDs out, ordering door switch and module; ordrng 1 W11396033 (door switch) and 1 W11602886 (LED module)"

We serviced a

WHIRLPOOL MICROWAVE

Model AMV2307PFS07

Near Linden, VA 22642

Daniel J.

Job Details: 03/03/2023

Replaced ACU. checked for proper operation. No other issue found.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Stafford, VA 22554

Tanner B.

Job Details: 03/03/2023

"Unit was making a terrible screetching noise, so loud its hard to even listen too.. replaced rollers and idler.. tested unit. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Essex, MD 21221

Shane M.

Job Details: 03/03/2023

no show. tried contacting number provided 3 times but went striaght to voicemail.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near New Cumberland, PA 17070

Fred G.

Job Details: 03/03/2023

cx complaint unit gives off strong gas smell when preheating oven. cx stated once unit was up to temp it did not smell like gas. inspected unit and first took a reading with the combustable detector before starting unit. meter did not go off once with any leaks. preheated unit for 350 degree. unit reached temp and i layed the detector beside unit. detector never once went off. i let the unit cycle a couple times. unit checks good. all I could smell was the exhaust of the gas coming out the vent. no leaks were found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Vienna, VA 22182

Leon

Job Details: 03/03/2023

cx complaint was unit was leaking from front right side of unit confirmed complaint pulled unit out no cracks in tub then i took the door off nothing was wet in side the cover did see a small leak on the right side reposition the gasket on that side waited for about q20 mins didnt see anymore leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD

Ricardo S.

Job Details: 03/03/2023

"Cx complains about a water leak .. inspected unit.. water drip after use, inspected unit, the water hit the plastic housing, valve cks ok.unit needs new housing and water tube.; ordrng 1 W11163765 (fitting) and 1 w11423787 (separator assy) and 1 w11397167 (retainer)"

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