Service History 624 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Oxford, PA 17350

Fred G.

Job Details: 03/07/2023

i was able to access unit and found resveroir was not frozen and found water to unit was off. turned water on to unit and found water dispenses as designed.

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Frederick, MD 21701

Ricardo S.

Job Details: 03/07/2023

"Cx complains about a noise, inspected unit, the dryer vibrate too much, the dryer is on top of the washer machine small closet..the blower wheel is broken, unti needs blower wheel.. order motor just in case .. the motor has 120 months warranty; ordrng 1 WP697772 (blower wheel) and 1 w11364931 (motor 120 months warranty)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 03/07/2023

"Cx complaint AF message on display. stert button not responding. Ran test mode, found F4E3 and F2E1 error. Noticed that the cx didn't hold the start button long enough to make the cycle start. Instructed cx. Tersted unit by running a high heat time dry cycle. The temperature at the exhaust cycled between 159F and 123F. Cx needs the vent cleaned. Collected $120"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Virginia Beach, VA 23457

Austin D.

Job Details: 03/07/2023

"cx complaint the unit is freezing rodcue in bottom drawers, frosting in freezer, ice clumping in dispenser and not dispensing, ice bin getting stuck, etc. found the fresh chill on assorted. that keeps the damper motor open. set unit to the produce section which keeps that damper closed. next i noticed that the ice chute seal does not have a indention all the way around the gasket. therfore, ordering a new motor and gasket to solce that issue. that can also cause the unit to frsot up in the freezer seciton if moisture is getting into the freezer through the ice chute. also ordering some sealant to seal the cabinet in freezer as well. finally, the ice bucket stuck. auger motor not dispening crushed proeprly. caused damage to motor and bucket. ordering all parts needed to resolve the issue.; ordrng 1 WPW10546285 (motor ice chute) and 1 WPW10504458 (door-chute) and 1 W11574171 (ice container) and 1 W10822606 (auger motor) and 1 93249 (clear silicone sealant)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 03/07/2023

"cx complaint fo unit not spining,checked unit to find the folowing error codes F7E1,F7E6 checked unit to find that the belt had slipped off of pulley reseated belt on pulley tested and calibrated unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Hanover, PA 17331

Fred G.

Job Details: 03/07/2023

i was able to access unit and replace the inlet valve and console as per previous tech. tested unit and found unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Herndon, VA 20170

Christian C.

Job Details: 03/07/2023

"Cx complaint IM is very loud and intermittently working. Inspected unit and foud ice in IM mold. Fill tube is clear. Ordering HV control, display, emitter board, and reciever board. Display 1 at upper marlboro and 0 at whirlpool.; ordrng 1 W11224256 (control) and 1 W11578046 (display) and 1 W10898445 (reciever board) and 1 W10870822 (emiiter board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Franconia, VA 22310

Lloyd B.

Job Details: 03/07/2023

Cx complained of a broken piece and the door would fall. Inspected the unit and found the hinge fell apart again. Reassembled hinge and tested and the door no longer falls. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Dundalk, MD 21222

Alexander D.

Job Details: 03/07/2023

"cx complaint unit not making ice, cx said he saw ice in fill tube. inspected unit and verified complaint. cycled icemaker and it harvested and can hear valve energize but no water coming in. valve is seeping causing fill tube to freeze. ordering valve, returning tech make sure to steam out fill tube and turn icemaker back on after. part not in stock, call cx to schedule return visit once we have eta on part; ordrng 1 W11455388 (valve) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23462

Carl A.

Job Details: 03/07/2023

replaced all parts tested unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Reisterstown, MD 21136

Fred G.

Job Details: 03/07/2023

"i was able to access unit and evacuate system and replace the compressor, dryer, tube as per previous tech. pulled the unit into a 30 in vacuum. charged system with 5.00oz of R134A. unit began to build a frost pattern. unit checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leesburg, VA 20176

Ricky E.

Job Details: 03/07/2023

"part canceled by office but not reordered.. please contact customer to reschedule, and reorder part; ordrng 1 w11416460 (vent assy)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 03/07/2023

Cold water valve clogged cleared tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Suffolk, VA 23434

Zachery R.

Job Details: 03/07/2023

"called cx via vonage, advised cx we have to reschedule, rescheduled for thursday 3/9/23; schdld next appmnt for 3/9 THU !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near Bristow, VA 20136

Richard B.

Job Details: 03/07/2023

"CX complant. Water leaks out of fridge onto floor. Inspected unit and found evap drain tube clogged. Removed all ice , and cleared drain. Unit working correctly now , Job completed, Collected 120 and 110 labor. Job completed, RB 1ot"

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, PA 17315

Fred G.

Job Details: 03/07/2023

"i was able to access unit and unit was plugged in with room temps inside. evacuated full system and replaced compressor, filter/dryer. pulled unit into a 30 in vacuum and charged system with 68g of R600A. found unit was building a frost pattern. unit checks good."

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Annapolis, MD 21403

Israel R.

Job Details: 03/07/2023

Customer complaint unti is not making ice. I found the unit off i start the unit and everything was working as designed but the compressor was not turning on. I puled unit out and found the compressor off. I wiggle the started and it sparked. I found the starting device failed and needs to be replaced. Collected for parts and service call. Owes 110. 1 at tribles. Call cusotmer when part is available.; ordrng 1 WP2217224 (relay-strt 60.27)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Alexandria, VA 22304

Lloyd B.

Job Details: 03/07/2023

Cx complained the unit made noise. Installed new damper and tested in diagnostics and there was no longer any noise. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Allen, VA 23059

Joseph D.

Job Details: 03/07/2023

Unitt with malfunctioning control board. Giving non existent errors. Must replace please; ordrng 1 W11410066 (Cntrl)

We serviced a

WHIRLPOOL WASHER

Model Mvwb765fw1

Near Charlottesville, VA 22911

Eric F.

Job Details: 03/07/2023

"Removed sheet, charged 120 diagnostic."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Baltimore, MD 21229

Shane M.

Job Details: 03/07/2023

installed sump. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Chantilly, VA 20152

Daniel J.

Job Details: 03/07/2023

"cx stated that leak happen during a cleaning cycle and has not happen since. check door gasket for cracks or holes. ran cycle and check for leaks around connectors. found hair around the door gasket that could cause a problem but currently is not, advised cx to watch for debris around gasket as this cause cause a leak. cx stated unit will make a beep noise with no one around and display showed no error. No errors have been log. ordering new controle. ***look look**** stacked unit; ordrng 1 W11544680 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Towson, MD 21286

Dustin F.

Job Details: 03/07/2023

"Replaced parts and tested unit, unit working as intended. No leaks present"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Millsboro, DE 19966

Frederick R.

Job Details: 03/07/2023

"CX complaint is burning sound. Inspected/tested and found F7E1 code for tachometer issue. pulled actuator off and found arm stripped ad this caused the loop on the cam to crack. Replaced cam and actuator from VS. WM also has a sever balnce issue and walks all over floor. Tried to adjust level legs but 2 were siezed in place and going to have to be replaced in order for unit to function properly in spin. Ordering levelers.. Cannot reschedule at this time due to part availabilty; ordrng 1 W10721967 (drive pulley FRVS) and 1 W10913953 (actuator FRVS) and 4 WPW10687506 (leveling leg)s, used 1 W10721967 (cam FRVS), and 1 W10913953 (actuator FRVS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Virginia Beach, VA 23464

Austin D.

Job Details: 03/07/2023

cx complaint the unit is leaking. checked the unit and found that the bellow gasket had come off of the unit in the front. reseated the gasket so that it is tightly secured to the unit. tested unit and checked for leaks. unit is good to go.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Parkville, MD 21234

Marc M.

Job Details: 03/07/2023

cx complaint unit producing unusual sounds. inpspected and found that the unit in fact appears to be operating perfectly. cx wanted simply to be sure that there are no defects or assembly errors during previous services. provided cx use and care instruct and detailed the varying sounds that he will and could hear from a dryer at any point. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDB02

Near Woodlawn, MD 21244

Robert L.

Job Details: 03/07/2023

"cx complaint not cooling, found no frost pattern compressor and fans running, sealed system leak, ordering compressor.evap and drier, collected $120 Visa cx paid in full, parts and labor CBE....3 count sealed system, office (RJ) scheduled friday 3/10; ordrng 1 W10836706 (evap FC) and 1 W11092625 (compressor) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near New Freedom, PA 17349

Sal R.

Job Details: 03/07/2023

"Per Technical Service Pointer #: W11540964, I was able to access and replace the heating element. I tested the unit for leaks , unit test good."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Leesburg, VA 20175

Ricky E.

Job Details: 03/07/2023

"customer stated tha the unit wasnt heating. verified issue, and during testing the unit began to smoke. fnd burnt diode.. unit will need the highside and control..; ordrng 1 w11460698 (transformer) and 1 W10850446 (capactr-mg) and 1 w11391712 (magnetron) and 1 w11360415 (mag tsat) and 1 W11256462 (diode) and 1 w11552021 (control)"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW1

Near Virginia Beach, VA 23451

Carl A.

Job Details: 03/07/2023

cx complaint of unit not heating checked unit to find power coming to board but not putting out to ui replaced control board that cx had ordered and had on site replaced board tested unit works as designed chaging cx 165.00 for total call

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW1

Near Reisterstown, MD 21136

Marc M.

Job Details: 03/07/2023

cx complaint unit leaving water in dispenser drawer after cycle. inspected unit and found siphon cups in the dispenser tray are clogged and no longer seated properly. was able to clear obstruction and reseat the siphon cups and tested unit. unit cycle water thru all stages of the valve in manual tests and did not leave any residual water. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Tappahannock, VA 22560

Thomas B.

Job Details: 03/07/2023

Not completing cycles ordering control board; ordrng 1 W11591756 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 03/07/2023

"Cx complaint, during use, loud clanging-banging noises, advised cx bake burner cover-plate are 2 metal peices attached lenght of the burner tube, constant heat against the metal will cause the metal to flex and expand, causing the issue, advised cx normal operation. Called Tech Line Support and spoke with Derrick to document Found use and care guide, page 13. Noises that may be heard during the Bake and Broil operations:Whooshing, Poof, Clicking, Snaps, PopThese sounds are normal operational noises that can be heard each time the Bake or Broil burners ignite during the cycle. Cx is contacting Pulte Builder in reference to the unit....working as designed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Easton, MD 21601

Michael E.

Job Details: 03/07/2023

"CX complaintr: squeeling and grinding sounds. Tested and verified cokmplaint. No error codes. I diagnostic, the first agitate did not run properly. it made 1 partial turn very briefly and then went to spin. Second agitate worked properly. I did recreate the sound but was unsure if it was the slider, shifter or rotor. Ordering control, slider, clutch, and rotor. Cannot reschedule due to AIG. CX would prefer ME for return visit if possible.; ordrng 1 W11429620 (control) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Newport News, VA 23608

Lucas R.

Job Details: 03/07/2023

touched up liner scratches.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Reisterstown, MD 21136

Marc M.

Job Details: 03/07/2023

MM sealed system Training for FG. Notes with FG.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Chesapeake, VA 23321

Zachery R.

Job Details: 03/07/2023

"called cx via vonage, advised we will have to reschedule.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Frederick, MD 21703

Ricardo S.

Job Details: 03/07/2023

"Cx complains that the ice maker broke, inspected unti, the ice tray is inside the ice bucket. replaced ice maker, ran test and works great"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pawleys Island, SC 29585

Paul F.

Job Details: 03/07/2023

Customers complaint is dent in the FF door. Found the dent. NTO door.; ordrng 1 LW10913407 (FF door)

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Gloucester Point, VA 23072

Justin W.

Job Details: 03/07/2023

arrived to find cx stating they had warranty. advised we would have to be dispatched uner contract or pop under 1 year will need to be showed.

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, PA 17315

Marc M.

Job Details: 03/07/2023

MM sealed system training with FG. Notes with FG.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Norfolk, VA 23502

Orbie

Job Details: 03/07/2023

cx complaint unit not working. checked unit found missing terminal pieces. used screw kit from vs to test unit. found mass amount of lint in lint trap. unit working as designed.; ordrng 1 279393 (screw OA/VS)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Glenwood, MD 21738

Justin S.

Job Details: 03/07/2023

replaced the suspension and calibrated. ran the diagnostic test and the unit is filling draining agitating and spinning good. no odd noises. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model CXDIDNT

Near Suffolk, VA 23434

Zachery R.

Job Details: 03/07/2023

"called cx via vonage, advised we will have to reschedule. rescheduled cx for friday 3/10/23 cx req am apt; schdld next appmnt for 3/10 FRI !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elizabeth City, NC 27909

Branden R.

Job Details: 03/07/2023

cx complaint aig-ref water filter housing door not closing checked unit and found filter housing not properly seated on unit not allowing water filter to full seat into filter housing . reseated and tested filter now properly installing on unit allowing door to shut . unit is running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Reisterstown, MD 21136

Brian R.

Job Details: 03/07/2023

replaced control and reset unit. ice maker cycles and dropped what ice was in tray. all lights and fans came on and unit checks now. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QDX05

Near Kensington, MD 20895

Shawn D.

Job Details: 03/07/2023

"arrived to find dry ice in freezer and ice all in the freezer its really bad snapped pics. cleared all ice opened system and had some froen in it. replaced the evap,heater,compressor ad drier and when i pulled unit out i broke the water valve and is NLA. finish s.s. and is building good pressure. spoke with MA and is looking into valve. ordering valve for return for me to install it; ordrng 1 2003791 (dual valve MA) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHz04

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 03/07/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Ice Maker Thermistor is bad. I then ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. Ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. I then ran Service Test 36 - Ice Box Fan Motor Test. Ice Maker Fan Motor is running. Ran Service Test 15 - Emitter Board Test for Ice Bin. Emitters are changing from 02 to 01. Unplugged the unit for 5 mins. Reran Service Test 56 - Ice Maker Error Codes. I'm now getting E0 = No error codes. Called Whirlpool Techline Ref #. Per Whirlpool Techline the unit would need to be unplugged for 5 mins for the unit to reset it self after replacing the Ice Maker. Per Whirlpool Techline, don't replace any parts yet. If the cx calls back Reorder Ice Maker = W11579560 & User Interface = W11579559. Don't go without parts."

We serviced a

WHIRLPOOL WINE CELLAR

Model WUW35X24DS01

Near Milton, DE 19968

Frederick R.

Job Details: 03/07/2023

Installed new evaporator and went to install new compressor and same issue as last. Compressor sent is too tall and will not fit into cavity with drip pan. Tried putting drip pan in first and nothing workiedSpoke to Chris at WPTL (SR#7735757124). Needs to be sent to parts research. Attempted to send pics that are in sd mobile to WPTL but they wouldnt go through. Returning compressor for research; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Hartly, DE 19953

Taylor F.

Job Details: 03/07/2023

"Cx complaint is door defective. Installed the spacers, screws, and handle from previous diagnosis and unit is now working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Wilmington Manor, DE 19720

Taylor F.

Job Details: 03/07/2023

Cx was not pushing the start button twice on the control to start the cycle. Updated control is different software from her old one. Explained use and care to the cx and unit is now working as designed. Also noticed a poor connection on the drain hose. Advised cx to have it corrected by a plumber. Job is complete.

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Cambridge, MD 21613

Michael E.

Job Details: 03/07/2023

"CX complaint: rear right burner crackles and sometimes does not come back on. Tested and verified complaint. When i tested, the inhibitor was not shutting off properly. The element was glowing red for 10 min before i shut it off and i am hearing crackling from the inhibitor. Ordering rear right burner. Scheduled return visit for 3/13 AM; ordrng 1 W11396790 (element)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near York, PA 17401

Drew B.

Job Details: 03/07/2023

cx was informed they dont have wrrnty and they would have to reevualte the cost of the unit for repair... no work done

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Roanoke, VA 24012

Kyle A.

Job Details: 03/07/2023

Unit still needs freezer door.; ordrng 1 LW11255360 (Freezer door)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 03/07/2023

Repaired the terminal block wiring as per previous diagnosis. Also installed the new power cord. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Wilmington, DE 19805

Taylor F.

Job Details: 03/07/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Replaced condensor from previous diagnosis. Pressure tested, vacumed down and refilled with 47g of r600a. Unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Willow Street, PA 17584

Justin L.

Job Details: 03/07/2023

"Due to part issue contacted office and tradecare SR#7735262167. Part will be exparted to cx and also would like to bring control mandatory for return. Office is reaching out to reschedule cx; ordrng 1 W11552018 (control), ordrd 1 W11441128 (fan motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Springfield, VA 22153

Demonte S.

Job Details: 03/07/2023

"Installed the Acu, Capacitor & Actuator. Tested the unit. Unit is working as Designed."

We serviced a

JENNAIR OVEN

Model JDS9860CDW01

Near Bethesda, MD 20816

Roberto I.

Job Details: 03/07/2023

"Cx complaint control panel not responding.Confirmed complaint, most of the keay are not responding. Ordering control panel W10236214. Cx paid in full ($503.88); ordrng 1 W10236214 (control panel (white))"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 03/07/2023

As per previous visit was able to access unit and replace part. Unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Newark, DE 19711

Taylor F.

Job Details: 03/07/2023

Helped AT

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Carlisle, PA 17013

Andrew S.

Job Details: 03/07/2023

Cx complaint is that the unit is making a noise when running. Upon arrival I found that the Idler and roolers are causing the noise. i am ordering the parts. I was able to set the return visit for Monday 3/13 AM preference.; ordrng 6 WPW10314173 (Rollers)s and 1 W10837240 (Idler Pulley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 03/07/2023

Small dent on side of unit towards the rear unable to service this issue the maintenance technician didn't even know why this was called in

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Madison Heights, VA 24572

Kyle A.

Job Details: 03/07/2023

"Installed control. Went to install harness and found gearcase leaking oil,splutch is stripped. Ordering drive assembly.; ordrng 1 W11449841 (Gearcase) and 1 W10915700 (Motor) and 1 W10754448 (Clutch) and 1 W10734521 (Splutch)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Gloucester Point, VA 23072

Justin W.

Job Details: 03/07/2023

replaced sump. tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gloucester, VA 23061

Justin W.

Job Details: 03/07/2023

cx complaint unit is off balance. checked unit to find no error codes. found suspension good. found no oil on gearcase. no signs of belt slipping. motort checked good. cam checked good. calibrated and tested unit working as designed at time of visit

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Dillsburg, PA 17019

Fred G.

Job Details: 03/07/2023

"i was able to access unit and replace the drive motor and belt as per previous tech. i also found belt wear on drive pulley. replaced pulley with van stock. tested unit and found unit now checks good.; ordrng 1 W10721967 (drive pulley (FG VS)), used 1 w10721967 (drive pulley) from stock"

We serviced a

AMANA RANGE

Model AEP222VAW5

Near Newport News, VA 23606

Lucas R.

Job Details: 03/07/2023

"cx complaint LF element not working, checked unit found open element, replaced element, tested, unit working as designed."

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Haymarket, VA 20169

Richard B.

Job Details: 03/07/2023

"CX complant. Chimney scratched and dented from instilation, Inspected unit and confermed issue, Scratched and dented, Chimney is also sealed to tile wall by caulking , Advised CX must be cut out prior to service, SD pics. Ordering chimney assembly , Not in stock , Further work needed, RB; ordrng 1 W11417192 (chimney)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Baltimore, MD 21225

Shane M.

Job Details: 03/07/2023

"no show. called number provided, they called whoeever lives at location. no answer. no show. sdpic front door."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Herndon, VA 20170

Christian C.

Job Details: 03/07/2023

"Cx complaint unit is not draining. Inspected unit F0E2 oversuds, F5E2 lock failure, F8E1 low flow, and F9E1 long drain. Ran through diag cycle initial drain was taking a long time. Found clothing and debris in filter. Cleared filter. Tested unit and now drains normally. Cx paid for service call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hanover, PA 17331

Fred G.

Job Details: 03/07/2023

"cx complaint unit is still leaking after repair. inspected unit and entered diag and found no saved error codes. cx stated unit is leaking from left bottom door. i could feel the insulation under door was wet. removed outer door and ran unit. I found the dispenser was leaking. unit needs dispener, bracket and seal to correct issue. scheduled cx for 3/10/23.; ordrng 1 WPW10671905 (dispenser)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Fawn Grove, PA 17321

Sal R.

Job Details: 03/07/2023

I was able to access and replace all parts. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, MD 21042

Justin S.

Job Details: 03/07/2023

"unit was unplugged when i arrived. when pierced there was pressure in the system. replaced the compressor and vacuummed down the system. fiulled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W10143759 (drier (service) (js vs)), used 1 w10143759 (filter (js vs)) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 03/07/2023

"cx complaint of unit making noise,checkedu nit to find object between bulk front bulk head wall and tub bearings,removed object from inbetween and reseated bearings on tub tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Alexandria, VA 22314

Eric W.

Job Details: 03/07/2023

cx complant of unit not starting and cant solect the cycle inpected unit found 2 errors f5e1 f7e9 tested unit all functions working recalabrated unit it is working i cant find any probles with unit at this time

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hanover, PA 17331

Fred G.

Job Details: 03/07/2023

cx complaint unit is not dispensing fabric softner. inspected unit and found no saved error codes. i can the unit through a auto test and unit finished without issue. I found the dispenser itself has failed allowing fabric softner to just dispensing as soon as its poured in. please ship the part to the cx. part can be installed by cx. unit checks good.; ordrng 1 W11205050 (dispenser) and 1 looklook

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Ashburn, VA 20147

Daniel J.

Job Details: 03/07/2023

replaced valve and dispenser. tested. no other issues.

We serviced a

WHIRLPOOL ICE MAKER

Model JSC24C8EAM00

Near Hyattsville, MD 20781

Shane B.

Job Details: 03/07/2023

"cx complaint is poor cooling and no ice. cx said IM made 1 batch of ice since last repair and FC section is now 40 degrees. confirmed complaint. my prob shows FC temp is 32. Rc is 44. no frost is visable at the bottom of the evap cover. i found unit is pulling .74 amps. amp draw dropped to .4. after a few minutes amp draw went up to 1.36. using my UV light i can see some glowing green near the compressor. removed RC lower bin and found green/yellow liquid under bin. it glows under UV light. unit will need new RC evap and possible compressor. compressor was replaced 2/9/23 and evap was replaced on 5/26/22, both less than a year old so parts are covered. service call/labor paid within 30days. schedule when parts are available.; ordrng 1 WPW10643261 (evaporator) and 1 W10309988 (compressor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Elizabethtown, PA 17022

Justin L.

Job Details: 03/07/2023

Cx complaint washer making loud noise. Was able to access unit and found no saved codes. Ran unit and found when filling found severe water hammer from pipes. Was able to partially close valves to help alleviate some of the noise but cx will need a plumber to fully correct. Leveled and calibrated unit and unit now checks good no further work needed

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Stafford, VA 22556

Robert W.

Job Details: 03/07/2023

CX Complaint is not getting hot water. Inspected unit and found no error codes ran diag cycle and unit is working ran normal cycle on hot and jumped the lid lock to test water temp on hot and unit isnt filling with hot. Pulled console and ohm out valve and its testing in range replaced control unit still not filling properly. Ordering temp switch; ordrng 1 W10859568 (Temp switch)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Jarrettsville, MD 21084

Sal R.

Job Details: 03/07/2023

"CX complaint is that the unit is making a noise during the spin cycles. I found no errors in diag. I was able to run 2 auto test and manuel spin cycles on low, led, and high speed spins. I the unit ot be making sounds common to normal opperation. I suggested CX consider Washer Machine vibration pads to help with unit going oof ballance. I could not recreate the concerns. CX will call back if it happens again."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 03/07/2023

"Cx complaint, ice freezes in the bucket, ice door not closing properly, installed auger motor and shaft. Ordering ice door to complete the repair, advised cx to contact VIA dispatch to schedule once part is received, cx agreed.; ordrng 1 W11189145 (door-ice)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS1

Near Orange, VA 22960

Eric F.

Job Details: 03/07/2023

"Installed sump, tested unit, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 03/07/2023

"cx compalint unit is not working and shows error code and wont heat passt 100. inspected unit then checked for errors and had f8e1 f6e4 ran upper fan both speeds and works, lower fan does not run on either fan. puled unit out and fan is clear and spins good, harness checks good, fan ohms same as uppe fan control has to be the issue. ordering both controls and blower incase for return. parts are instock so rescheduled for 3/9/22; ordrng 1 W11598119 (blower) and 1 W11261167 (control) and 1 W11261169 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Germantown, MD 20874

Julian H.

Job Details: 03/07/2023

replaced hoses made a high loop under sink working properly

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 03/07/2023

"cx stated this is for the right side door gasket and not a loose handle. door gasket is cracked and coming apart. ordering both door gasket, W10830046; ordrng 2 W10830046 (gasket-fip)s"

We serviced a

WHIRLPOOL DRYER

Model WGD8620HW1

Near Culpeper, VA 22701

Eric F.

Job Details: 03/07/2023

leveled unit so that door stays open when loading.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Dunkirk, MD 20754

Shawn D.

Job Details: 03/07/2023

"cx complaint 3 times now unit has gotten stuck when filling/rinsing said it fills up then drains and will refill and wont stop so had to unplug unit and has used since but issue keeps returning. inspected unit then checkd for errors and had f3e3 f0e3 f1e2 cleared codes and ran service cycle and when agitating unit doesnt sound good but spin part sounds great. found 2 quarters sidebyside in agitator causing noise and was hard to turn, removed changed and agitating sounds good now. ran valve thermister test and when hot was activated temp did go then showed -1 and went back to 50. unit has a water valve issue. ordering valve and control for return parts are instock but need to get approved first; ordrng 1 W11413407 (valve assem) and 1 W11419051 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Poolesville, MD 20837

Julian H.

Job Details: 03/07/2023

CX complaint about unit not cooling inspected &found RC50 FC45* found evap overfrosting put unit on forced defrost on diag couldn't heard sizzling heater remove frost formation found loose wire to heater fixed & working MUST WAIT 24 HRS TO COOL DOWN & 72 HRS TO SEE ICE

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 03/07/2023

"9-1 7-1 customer stated that the unit was giving a long drain error. verified issue and fnd unit is also giving an error for a faulty wash motor. the unit would go into diag but wouldnt run test cycle. when trying to run a standard cycle, the unit would just drain with no water in the unit. will order and replace the sump, flow meter, ui and control...; ordrng 1 w11416363 (sump assy) and 1 w11414079 (ui assy) and 1 w11410070 (control) and 1 w11535094 (water manifold)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/07/2023

TCO replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Bear, DE 19701

Taylor F.

Job Details: 03/07/2023

Cx complaint is unit not agitating. Tested inspected and verified complaint. Found the agitator to be stripped out. Splines on gearcase apeared to be in okay condition. Ordering agitator and and rescheduled for 3/13/23; ordrng 1 W11418231 (agitator)

We serviced a

KITCHENAID RANGE

Model KSEB900ESS6

Near Germantown, MD 20874

Julian H.

Job Details: 03/07/2023

replaced top trim vent & working

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Severn, MD 21144

Israel R.

Job Details: 03/07/2023

"SR// 7735895215. Installed newn control and still the same the unit shakes all over the place on low and fast is walking. CAlled techline and they had me ckecking the balancers and suspension. Suspension is new and the balancers are tight and not cracked. Techline said if those things are good. They there is probably something wrong witht he tub. Ordering tub and second tech is needed. and 2 count. Cx wil call when parts get to her.,; ordrng 1 W11460604 (Tub) and 1 W11557803 (Screw) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Reading, PA 19609

Justin L.

Job Details: 03/07/2023

Cx complaint unit not cleaning dishes was able to access unit and found unit filled and drained but didnt pump. Found voltage from control to motor but motor just hummed. Replaced with preid and tested unit now opereates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Newport News, VA 23606

Justin W.

Job Details: 03/07/2023

replaced control and ui when going to replaced evap harness with bi metal noticed no fan motor connector. also led in fc went bad while working in fc.; ordrng 1 W11314192 (includes bi metal) and 1 W11602886 (module fc)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Woodbridge, VA 22193

Robert W.

Job Details: 03/07/2023

Replaced harness unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Freeland, MD 21053

Sal R.

Job Details: 03/07/2023

CX complaint niwas that the unit would not lock. I found that the unit had a F5E1 and F5E2 error code in daige. I was able to access and replace the lid lock and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Harrisburg, PA 17110

Cody H.

Job Details: 03/07/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

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