Service History 622 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Richmond, VA 23225

Joseph D.

Job Details: 03/08/2023

Replaced faulty light switch and unit now working properly. No other issues found

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Littlestown, PA 17340

Bernard M.

Job Details: 03/08/2023

"Cx complaint unit makes noise. Ran test cycle and was unable to duplicate noise. Inspected underneath unit and found oil inside the cabinet. Removed rotor and oil was inside and slowly coming through clutch. Also found when unit was filling, the inlet valve made buzzing noise and filled slowly.Ordering parts and 2 call count, once approved contact cx to reschedule.; ordrng 1 W11393685 (gear case) and 1 W10734521 (clutch) and 1 W11165546 (inlet valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Annandale, VA 22003

Jason A.

Job Details: 03/08/2023

CX complaint WASHER slow drain. Cleared drain & ran test wash. Verified cold & hot water connections. Unit completed test wash. Start QUICK wash. Unit is advancing. Good fast drain. NO LEAKS > JJ

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 03/08/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, rotor, clutch, stator, and slider tested for proper use unit now functions Normally"

We serviced a

WHIRLPOOL WASHER

Model LA5200XTWO

Near Reading, PA 19609

Justin L.

Job Details: 03/08/2023

Cx complaint unit not working after preious visit. Was able to access unit and found timer unresponsive. Found voltage in but not out. Found when moving connector you could get timer to work but intermittantly shorting out. Needs timer for repair which is NLA. Left unplugged and informed cx to not use. No further work needed; ordrng 1 661509 (timer (NLA)) and 1 388792 (timer (NLA)) and 1 388960 (timer (NLA))

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Reading, PA 19608

Justin L.

Job Details: 03/08/2023

As per previous tech was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manchester, MD 21102

Bernard M.

Job Details: 03/08/2023

Cx complaint unit doesn't make ice. Removed cover on FC door to access icemaker and found the fill tube to be frozen. Removed kickplate and found the fill tube heater to be OL. Unit would need FC door. Gave cx quote and they will not be repairing at this time. Cx paid $120 service fee.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesapeake, VA 23322

Zachery R.

Job Details: 03/08/2023

"cx complaint ice not dispensing. checked unit. ice maker is making ice. tested auger, auger not receiving proper voltage. ordering controls and auger to complete repair. advised cx she would be contacted for return visit.; ordrng 1 W11574767 (ui) and 1 W11574770 (control) and 1 W10822606 (motor)"

We serviced a

WHIRLPOOL DRYER

Model Medb880bw0

Near Strasburg, PA 17579

Justin L.

Job Details: 03/08/2023

Cx complaint making shrieking noise. Was able to access unit and found that the idler was seizing causing the noise. Quoted cx for repair and collected full amount via card. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Urbana, MD 21704

Ricardo S.

Job Details: 03/08/2023

"CX complains that the light bulb broke inside the socket.. Replaced bulb. reset power, unit tested and hood light works fine"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 03/08/2023

"cx complaint unit making banging sound and vibrating off balance, checked unit, no faults stored. calibrated and tested, verified issues. come to find small amount of oil leaking onto clutch from bearing also rear left suspension rod is weak. ordering all parts needed to complete repair. advised cx they will be contacted for return visit. 2 COUNT; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11611297 (belt) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS03

Near Vienna, VA 22180

Jason A.

Job Details: 03/08/2023

CX complaint BI FRIDGE not cooling. Replaced compressor & FC evap. Install coupler & UV drier. Check for leaks & ran vac. Filled with 7>75 OZ R134. Good working & equalise pressures. Good frost pattern > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Urbana, MD 21704

Ricardo S.

Job Details: 03/08/2023

"Cx complains that the water filter will not stay in after changing, pops out when water dispenser used. inspected unit, filter hosuing cks ok, the new filter is not pushing all the way in. unit tested several times with cx and works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Norfolk, VA 23518

Carl A.

Job Details: 03/08/2023

"cx complaint of unit not drain,checked unit for the following error codes F9E1,looked under unit to find that the wires on the pump had broke,ordering parts needed for repairs,did a temp repair on drain pump tested unit will work till we return to repair unit; ordrng 1 W11478519 (Control Panel Console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlottesville, VA 22902

Kyle A.

Job Details: 03/08/2023

Cx complaint of f8e4 error. Also found sudsing error. Instructed cx to stop soaking dishes in dawn before putting them in dishwasher or to thoroughly rinse them as sudsing in dishwasher is causing it to leak into drain pan. Also found units heater had one leg unplugged and reseated connector. Unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Frederick, MD 21701

Ricardo S.

Job Details: 03/08/2023

"Cx complains that the oven light stay on all the time, inspected unit, door hinges cks ok, door switch not making a good contact. so i adjust the door latch, now the light turn on and off. unti works fine"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ0

Near Manassas, VA 20112

Richard B.

Job Details: 03/08/2023

"CX complant. Microwave starts on its own , Inspected unit and cycled power to unit , Microwave started as door was closed , Found unit needs interlock kit. Tennant did not want to pay either the service call or the labor,part,tax shipping or reduced labor rate. Called landlord and left detailed voicemail message stating for them to call office to pay for services or just service call. RB; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near East Riverdale, MD 20737

Samuel R.

Job Details: 03/08/2023

cx complaint unit is not working.reset power to unit and calibrated unit.tested unit and now working.unit is now good was overloaded.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Portsmouth, VA 23707

Zachery R.

Job Details: 03/08/2023

"replaced all parts, tested drain with cup of water, unit working as designed. advised cx to monitor temps."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Virginia Beach, VA 23457

Austin D.

Job Details: 03/08/2023

"cx complaint the unit is not cooling all the time and sometimes over time will freeze up the evaporator. checked the unit and compressor sounds great, thermistor was in range, heater was in range, conderser fan motor and evaporator fan motor are running. therefore, ordering a new control that is either not going into defrost enough or is pulling out of defrost too early. will return once the parts come in. ordering thiermistors since the control may be messing with there readings.; ordrng 1 W11624942 (harness) and 1 W11446726 (control) and 2 WP2188820 (thermistors)s"

We serviced a

KITCHENAID M/W OTR

Model KMHC319ESS0

Near Washington, DC 20002

Samuel R.

Job Details: 03/08/2023

replaced interlock switched and unit and is now working

We serviced a

WHIRLPOOL DRYER

Model WED7500VW2

Near Washington, DC 20010

Brian F.

Job Details: 03/08/2023

"Cx states unit not heating. Tested and confirmed, installed new heater, unit now heats but blower motor not spinning. Quoted cx for full reapair, cx is going to replace unit."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/08/2023

"cx complaint spray arm not working, checked unit found lower spray arm not seating to sump, also found drain pump running loud.; ordrng 1 W11550888 (wash arm) and 1 W11412291 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model LLR6144BW0

Near Georgetown, SC 29440

Jason T.

Job Details: 03/08/2023

"Installed all parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS6

Near Seaford, DE 19973

Michael E.

Job Details: 03/08/2023

CX complaint: unit smoking. Tested and verified complaint. I found the problem is that the cooktop vent fan had siezed up and was smoking. Called WP safety and went over findings. WP elected not to cover repair. Quoted CX price to replace vent fan motor and control (for not operating cooktop light). CX decided not to repair. Saved quote. 2 techs would be needed due to higher mount than normal. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Toano, VA 23168

Justin W.

Job Details: 03/08/2023

cx complaint gasket tearing on right door. checked unit to confirm cx complaint. called parts to find gasket was not delivered. scheduled on cx for 3/10/23.; ordrng 1 w10830274 (gasket)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Hampton, VA 23666

Carl A.

Job Details: 03/08/2023

replaced all parts was unable to tested unit as it was outside on a prouch advise cx f they had any problem to call back

We serviced a

WHIRLPOOL RANGE

Model GY397LXUS03

Near Germantown, MD 20874

Julian H.

Job Details: 03/08/2023

replaced RF LR switches tested & working

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/08/2023

"Customer complaint is that the unit will not run. Found some standing water in the bottom of the unit, but could not get the drain pump to turn on or the unit to run diagnostics. Inspection of the drain pump found the wiring had ripped itself out of the drain pump, leaving the connector still plugged in. Unit needs a new harness.; ordrng 1 W11643701 (lower harness)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hanover, PA 17331

Drew B.

Job Details: 03/08/2023

replaced parts unit is now working fully functional and checks good

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Chesterfield, VA 23832

John P.

Job Details: 03/08/2023

CX complaint unit making knocking noise checked unit found nut backing off of Cam tighten up tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Lewes, DE 19958

Michael E.

Job Details: 03/08/2023

Replaced control as per previous diagnosis. Tested unit and display and half the buttons are not working. I put the original control back on and everything is working. Prowash feature stopped working once since previous visit and CX was able to get it working by resetting unit at breaker box. Reordering control. Cannot reschedukle due to SO part.; ordrng 1 W11629912 (control reorder)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Fairfield, PA 17320

Drew B.

Job Details: 03/08/2023

replaced ;; parts tetsed and now checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Essex, MD 21221

Alexander D.

Job Details: 03/08/2023

"replaced valve and filter housing. tested unit, no leaks. water now dispensing with old filter in. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Crozet, VA 22932

Kyle A.

Job Details: 03/08/2023

Cx complaint of icebuild up on the bottom of the fc. Did confirm and cleared ice and thawed drain. Will need to retur. To replace drain.; ordrng 1 W11084807 (Drain)

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Crofton, MD 21114

Shane B.

Job Details: 03/08/2023

"cx complaint is the dryer not spinning. when i arrived unit had been removed from the appartment and placed in another unit that was being remodeled. it was not hooked up to power. i inspected and found the belt had popped off the idler. once back on the drum spun easily by hand, belt did not pop off again. i tested all fuses and door switch. they are all good. unit should run with no issues once its hooked back up to power."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Germantown, MD 20874

Julian H.

Job Details: 03/08/2023

replaced harness tested & working

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Winchester, VA 22602

Danny R.

Job Details: 03/08/2023

unit wont start the cap is bad not letting motor to start will need cap; ordrng 1 W11395618 (cap)

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM00

Near Harrisburg, PA 17110

Cody H.

Job Details: 03/08/2023

"CX complains unit is not cooling enough. RC shows 71*F FC shows 69*F. Evap fans can be heard and felt working. Drip pan missing on arrival. Unit has no frost pattern on RC evap, FC evap also has no frost pattern. Compressor is hot to the touch and making a grinding noise. Quoted CX for sealed system repair to which they declined. Cx paid service fee and owes nothing unless they decide they want further service. No further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pasadena, MD 21122

Dustin F.

Job Details: 03/08/2023

Repleaced Sump and tested for leaks and function. no leaks present and unit is working as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Locust Grove, VA 22508

Eric F.

Job Details: 03/08/2023

"Did not receive parts in bin. Spoke with cx, re-ordering parts, rescheduling for next wednesday (3/15).; ordrng 1 W10890624 (motor-drve) and 1 W11428524 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf555sdfz11

Near Wilmington, DE 19808

Taylor F.

Job Details: 03/08/2023

Cx complaint is lights not coming on in RC. Replaced module from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC 277.24.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Sterling, VA 20166

Christian C.

Job Details: 03/08/2023

Installed door switch. Lights and control are now working. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Crozet, VA 22932

Kyle A.

Job Details: 03/08/2023

"Cx complaint of unit not completing cycle. Did confirm several issues. Units control is corrupted, lock is failing to unlock, and valve is leaking. Recommended replacing all these parts. Cx is opting to replace the unit.; ordrng 1 WPW10443885 (Door lock) and 1 WPW10247306 (Valve)"

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Newark, DE 19713

Taylor F.

Job Details: 03/08/2023

Cx complaint is right hand rail defective. Replaced rail from previous diagnosis and unit is now working as designed. Job is compelte.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 03/08/2023

"Cx complaint wet clothes at the end of the cycle.Ran test mode, found no errors. Ran a test cycle (12) the unit worked and spinned ok. Ran a quick cycle with a load of 5 bathroom towels. The cycle ended ok, the unit spinned normally. I was unable to replicate any issues"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Winchester, VA 22601

Danny R.

Job Details: 03/08/2023

found unit heater in door not stopping ice formng of tube in door will need new door harness is open in door; ordrng 1 W11566705 (door)

We serviced a

KITCHENAID FREEZER

Model KBFN502ESS02

Near Bethesda, MD 20814

Roberto I.

Job Details: 03/08/2023

"CX complaint noise from freezer.Inspectec freezer, found gasket not sealing on the top and frost build up around the fan blade. removed frost, sdjusted door and molded gasket with heat. Unit good to go."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesterfield, VA 23832

Chris B.

Job Details: 03/08/2023

replaced sump tested insp for leaks unit woirking as desighned

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Ashburn, VA 20147

Ricky E.

Job Details: 03/08/2023

bellow shipped faulty. also the unit shows a pressure switch error stored... need parts...; ordrng 1 W11314648 (bellow) and 1 W11316246 (switch-wl)

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW04

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 03/08/2023

"CX complaint loud noise wjhen the compressor is running.Found unit in defrost cycle and no frost on evap and fan. Waited until the compressor started nd didn't make any particular noise. Evap fan ran ok. Monitored unit for about 20 min, I was unable to replicate any noise."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dumfries, VA 22026

Robert W.

Job Details: 03/08/2023

CX complaint is the first time running DW unit isnt draining. Inspected unit and found error code F9E1 drain pump error pulled unit and found the drain pump connection loose reseatted and tested unit is now draining properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEP00

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/08/2023

"The office called me, the service was rescheduled for tomorrow. I'm keeping the parts; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Newark, DE 19713

Taylor F.

Job Details: 03/08/2023

Replaced pantry door from previous diagnosis and unit is now working as designed. Job is complete. Pantry drawer came with new UI.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/08/2023

Hinges and receivers replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL FREEZER

Model WRF540CWBM01

Near Bethesda, MD 20817

Israel R.

Job Details: 03/08/2023

"Customer complaint unit is not cooling i tested the unit and the compressor is reading .6 amps. Is tunring on but there is not frost patern at all. And can fell refrigerant moving. I called SS tech and they adviced to order Compressor, dryer , evap just in case and coupler. For the unit to be service and replace compressor. CAlled office and schedule for the 3/17/23. All parts in stock.; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor) and 1 W11256565 (evaporator) and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Manassas, VA 20110

Richard B.

Job Details: 03/08/2023

"CX complant. No ice/ Prior diagnosis found unit needs ice maker. Installed ice maker and jumpered to rotate. Advised CX to discard first few trays of ice. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/08/2023

Gearcase replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Rockville, MD 20852

Israel R.

Job Details: 03/08/2023

"Customer complaint unit is very noisy and is shaking. I ran test and the unit start fine and after 2 seconds the unit start to ratlle and even leaning the unit back and forth nothin. I removed the front panel found the wheel blower stuffed with lint. clear it and still noise. I removbed the drum and tested unit and the unit rattle from the heater but the heater is tight and does not feel loose the wire feels loose. The motor is very noise and rattles too. Ordering motor, blower and heater. CAll customer when part is available.; ordrng 1 W11327190 (wheel) and 1 WP3387747 (element) and 1 W11234001 (motor-drve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Chambersburg, PA 17202

Drew B.

Job Details: 03/08/2023

replaced the filter again acompressor and suction tube and pulled vac @30 psi and and held for 25 mins then filled fill 56g of r600 allow 24 hours to cool ..

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/08/2023

"installed module and programmed to 23, all burners responsive, tested all ops ok"

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Herndon, VA 20171

Christian C.

Job Details: 03/07/2023

Cx complaint of dent on bottom right of door. Inspected unit found dent. Opened box for replacement door and it also has a dent. Reordering door. Ship to cx oversized part.; ordrng 1 W11505444 (front panel) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 03/07/2023

Inspected the unit. Found that the cx is saying that the Washer keeps getting off balanced. Checked the Suspension to the Drum. Suspension is good. Ran Service Diagnostics on the unit. Error Codes are F0E5 = Off Balanced Load. Cleared error codes from the unit. ( Asked the cx what they are Washing. Cx is trying to Wash blankets. I advised the cx this unit can't handle washing comforters. Cx will need to take these items to the laundromat. ) Unit is working as Designed. ( This is a Use & Care Call. I advised to the cx they only get one of these type of calls.)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Phoenixville, PA 19460

Andrew S.

Job Details: 03/07/2023

"Cx complaint is that the unit is not drying clothes. Upon arrival I found that the unit is heating properly. I also found that the ventilation is good. I found that the cycling thermostat is not operating as intended. I am also ordering the timer. Please contact cx when the parts are available to schedule the return visit,; ordrng 1 WPW10185992 (Timer) and 1 WP8318268 (Cycling thermostat)"

We serviced a

WHIRLPOOL DISHWASHER

Model JDTSS244GS0

Near Cockeysville, MD 21030

Brian R.

Job Details: 03/07/2023

cx complaint is rail broke apart on left side and looks like its rusted and she looked at right side and right side shows rust as well and thinks thats going to break next. was able to remove upper rack and check unit. per S-Code S22916 for this unit parts and labor is covered for rails and cx will pay service call. replaced rails and unit now checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Silver Spring, MD 20910

Samuel R.

Job Details: 03/07/2023

cx complaint unit wont start a cycle and wont dispense soap.inspected unit and got error f7e1 ran service test and unit would dispense and heat would come on.checked dispenser at normal cycle and would not get 120v.unit needs control called office to order W11341628 1 trivles cx pif; ordrng 1 W11341628 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22204

Eric W.

Job Details: 03/07/2023

got to job and found unit still has infestation told cx that we can only come back after extermanator says everthing is dead please make sure cx has recept from extermantor

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Suffolk, VA 23434

Zachery R.

Job Details: 03/07/2023

"called cx via vonage, advised cx we will have to reschedule.; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Little River, SC 29566

Jason T.

Job Details: 03/07/2023

"Installed parts to complete the repair, ran factory test, no leaks detected, calibrated unit...working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Fort Belvoir, VA 22060

Joseph D.

Job Details: 03/07/2023

"Unable to find address and supplied phone number is not in service unable to leave by message . Not on maps in bing, Google, applemps or waze; O-emld tckt"

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ0

Near Arlington, VA 22206

Eric W.

Job Details: 03/07/2023

cx complant fr burner staing on high all the time installed new switch and tested unit is now working properly

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ

Near Staunton, VA 24401

Danny R.

Job Details: 03/07/2023

unit will need control; ordrng 1 W11546690 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Robert W.

Job Details: 03/07/2023

Replaced Control unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT910SAYM2

Near Vienna, VA 22181

Jason A.

Job Details: 03/07/2023

NO answer at door. Called CX 2X. Voicemail full. Waited 10 minutes. NO SHOW; saved tckt

We serviced a

JENNAIR MICROWAVE

Model JMC2430DP01

Near Alexandria, VA 22310

Lloyd B.

Job Details: 03/07/2023

Cx complained the unit shut down while in use. Installed new control and user interface and could not duplicate the problem and there are no codes. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Harrisburg, PA 17101

Cody H.

Job Details: 03/07/2023

cx complains unit door switch had failed and is not letting lights turn on. Found the door switch had failed and will need replaced. ordering door switch for return visit. Was able to remove old switch and access wires for return visit. Return to be set up by office when parts arrive.; ordrng 1 W11384469 (door switch)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Olney, MD 20832

Brian F.

Job Details: 03/07/2023

"Cx states unit won't power on, tested and confirmed. Checked power to console, console is receiving 14VDC. Reconnected all wires going to console, reinstalled, unit now powers on. Tested microwave and oven, unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Potomac, MD 20854

Julian H.

Job Details: 03/07/2023

CX complaint about unit not starting cycles intermittently put unit on test mode found error F5E1latch failure tested on auto & found that unit will go to cycle but then stops on its own simulating a pause this is caused by latch failure need parts; ordrng 1 W10861642 (latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Fairfax, VA 22030

Jason A.

Job Details: 03/07/2023

CX complaint FRIDGE not cooling. Test compressor & unit pulls 0.9A but no frost pattern forming. Cut into system & some R134 in system. Install coupler & UV drier from vanstock. Check for leaks & ran vac. Filled with 5.0 OZ R134. Unit has good working & equalise pressures. Good frost pattern. Evap fan & condneser fans working. Unit pulls 1.2A > JJ

We serviced a

WHIRLPOOL RANGE

Model ACR4303MFS7

Near Charlottesville, VA 22903

Danny R.

Job Details: 03/07/2023

no show called offcie; saved tckt

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Leisure World, MD 20906

Brian F.

Job Details: 03/07/2023

"Cx states ice not dispensing properly. Installed new solenoid, cx left IM off so there was no ice in bin, tested cubed ice setting, solenoid is activating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYBL01

Near Silver Spring, MD 20910

Roberto I.

Job Details: 03/07/2023

"Cx complaint water leak from the back.Inspected and tested unit, found water dripping from the single valve and water line going the to filter. Ordering inlet valve WPW10238100 and water line WPW10238100. Collected $339.77. Balance due $125. Return visit 3/13/23; ordrng 1 WPW10449619 (water line (filter inlet)) and 1 WPW10238100 (inlet valve) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Jefferson, MD 21755

Ricardo S.

Job Details: 03/07/2023

"Cx complains that the gasket on the right door is broken, inspected unit, the gasket on the left side is good, replaced rh door gasket, unti cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Reading, PA 19608

Justin L.

Job Details: 03/07/2023

Cx complaint unit not working. Was able to access unit and found glue seperating on console and ui display not operating properly. Ordering ui to correct the issue and will use the console on return . Once in office will need to contact cx to set return; ordrng 1 W11505225 (ui housing)

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Washington, DC 20036

Emmanuel R.

Job Details: 03/07/2023

"Cs unit is making a loud noise, confirmed complaint. I found the blower wheel wasnt secured and it was running on the rear panel. Secured blower wheel but panel is still running. I added some shimes and cardboard to space you the panel away from blower wheel and stopped the noise. Unit is now working properly."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Ashburn, VA 20148

Daniel J.

Job Details: 03/07/2023

"combi oven left side trim failing at lower corner sharp metal could lead to phyiscal harm ordering left side trim showing sp order; ordrng 1 W11235457 (Trim, Side ((black (left)))"

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Hamilton, VA 20158

Ricky E.

Job Details: 03/07/2023

"installed console, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Conway, SC 29526

Jason T.

Job Details: 03/07/2023

"Cx complaint, fridge door gaskets not sealing properly, freezer evap motor not running properly during cooling-freezing. Ordering parts for return visit, advised cx to contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 2 W10830274 (gasket-fip)s and 1 W11334745 (freezer evap motor)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Baltimore, MD 21207

Shane M.

Job Details: 03/07/2023

cx complaint the unit isnt heating. found no glow on ignitor tried to pulll unit out but gasline to short. cx will need gasline extended or unit removed. cx paid svc by cash.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near ,

Dustin F.

Job Details: 03/07/2023

"CX complaint: Ice maker leaking leaving water under drawer in FC compartment.Inspected unit, confirmed CX complaint and took pictures. Icemaker keeps calling for water and isnt cycling right. went to back of unit and also found the drain tube was clogged. Installed new drain tube with drain tube kit Pre Id and ordering icemaker for return visit. used warm water and scraper to remove all ice fromn bottom of FC compartment to allow the FC door to close properly.; ordrng 1 4317943 (Icemaker) and 1 Look (Look)"

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Columbia, MD 21044

Robert L.

Job Details: 03/07/2023

"BLDG 3-107...cx complaint squeeling noise, found left roller triangle had split allowing roller to come to far forward, replaced rollers, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5600XW

Near York, PA 17408

Drew B.

Job Details: 03/07/2023

cx complaiont that unit is not draining and when arrived i found the unit to be leaking mass amount of oil under the unit and not spinning. will need a full tub job after not removing the spin basket from the outte tub and 2 tech is required for correct safe repair when in and approved cx will call when they get parts; ordrng 1 W11132267 (gearcase) and 1 W10721967 (clutch) and 1 W10804664 (CAP) and 1 WPW10427633 (shield) and 1 WPW10006384 (belt) and 1 2tech (2 tech) and 1 tubjob (tub job) and 1 WPW10215115 (washplate) and 1 W10324650 (spin basket) and 1 W10324648 (outter tub) and 1 WPW10215093 (filter) and 1 WP8533928 (screw)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Chesterfield, VA 23832

John P.

Job Details: 03/07/2023

Installed gear case belt cam actuator calibrated tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, MD 21206

Shane M.

Job Details: 03/07/2023

"cx complaint no ice after last visit. found icemaker starting in rotation, made it to the part asking for water, no action on valve. rejump cycle. no water. ordering valve. ordering icemaker n harness as well just in case. cx is very upset. Look (Look); ordrng 1 W11043013 (dual valve) and 1 WPW10300024 (icemaker) and 1 W10884720 (harness)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Silver Spring, MD 20904

Brian F.

Job Details: 03/07/2023

"Cx states oven not heating. Ran 350* bake cycle, unit preheated normally without any issues. Ran broil cycle, broil element also heating properly. Unit is working properly.; (created new UIS, deleted prior attachment to UisID 11088)"

We serviced a

MAYTAG OVEN

Model MET8800FZ05

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 03/07/2023

Unit displaying F5 E4 for a bad lower door latch. Door is stuck closed. NTO part.; ordrng 1 W11166856 (door latch)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Samuel R.

Job Details: 03/07/2023

replaced parts ordered and tested unit.unit is now working properly

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21206

Shane M.

Job Details: 03/07/2023

bring back parts. canceled.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near Sykesville, MD 21784

Justin S.

Job Details: 03/07/2023

cx says the unit is not heating with the bake cycle. i can hear the bake ignitor sparking. found the bake ignitor is not sparking at the ignitor but the connection below it. there is some pans touching the connector. added some insulation and retested. the uniti s now igniting the gas every time. cx put on a cleaning cycle as i was leaving. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23456

Austin D.

Job Details: 03/07/2023

"came out to resolve the issue. found incorreect harness and element ordered. luckily i had correct part in vs. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is running as designed.; ordrng 1 W11650662 (heater with harness ar vs), used 1 W11650662 (heater with harness ar vs) from stock"

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